The following is a real time report from our surveys database. All responses are unedited.
Discharge Survey Results
Q1. Access To Care
|1. Ease of scheduling your appointments||
|2. Courtesy of person who scheduled your appointment||
|3. Our helpfulness on the telephone||
|4. Our promptness in returning your phone calls||
Comments (describe good or bad experience)5737 responses (click to view)
2019-06-24I like that I was able to reschedule appointments without penalties or extra charges. Staff was flexible when I needed to make a change.
2019-06-24no problems getting appointments or changing them when necessary
2019-06-24Everything was great and everyone was very professional and helpful
2019-06-24Was easy to reschedule and cancel appointments which was much appreciated.
2019-06-21Prompt and courteous--always!
2019-06-21all experiences were excellent.
2019-06-21Every time I walk through the door I feel welcomed and extremely comfortable. Every person on the staff is friendly, helpful, and sociable. I've had no bad experiences here, and they were very understanding about rescheduling appointments. I can't say enough good things about this place!!
2019-06-21terrance was the man! answered al my insurance questions so perfectly
2019-06-21Was incredibly surprised at how easy it was to my make initial appointment and all thereafter. When changes needed to be made, the team always found a way to make something work with my schedule in order to maintain the consistency in my program. Everyone was always incredibly pleasant and always interacts with patients with a genuine smile.
2019-06-21This place is amazing
2019-06-20Extremely friendly staff
2019-06-20It's not Amy's fault she's so popular that she's booked months ahead! :)
2019-06-20Jesse and the front desk have always been so incredibly personable, attentive and beyond accommodating.
2019-06-20Everyone was very quick to respond and got me scheduled very quickly
2019-06-20Great experience at Spear Physical Therapy
2019-06-20From day one everyone has been very accommodating..
2019-06-20Overall excellent experience with excellent results.
2019-06-19Experience has been excellent.
2019-06-19Everyone has been super helpful and professional, very friendly staff and Kathleen is awesome!!!
2019-06-19teaching good fun activities . hard working . Jason your a great teacher.
2019-06-19Jesse handled almost all of my appts. She was super accommodating.
2019-06-19Perfect customer service at SPEAR!!!
2019-06-19I have never had a bad experience with anyone at the front desk, reception is alway happy and helpful
2019-06-19the front desk was always so kind on the phone when I had to call for rescheduling or questions about insurance, especially Ray
2019-06-19Excellent, compassionate staff who provide excptional and personable care.
2019-06-19Was always helped immediately via phone. Never long hold times. Very helpful staff.
2019-06-19Very good experience; the facility is very clean and modern (a prior physical therapy center I used was not) there are convenient bathrooms, areas to get water, changing rooms. The staff is friendly, courteous, and very knowledgeable.,
2019-06-19Fantastic all around. Perfect experience from beginning to end.
2019-06-19SPEAR staff have been very communicative and helpful especially when I switched insurances to make sure I had access to care. Nicole has been an absolute god-send with scheduling flexibility and prior to my care with her, Caitlin was also amazing.
2019-06-18Overall great experience. Very easy to get in.
2019-06-18Very easy to work with the office on the phone
2019-06-18George Stramboulis was amazing and professional the entire time. The staff was always extremely helpful.
2019-06-18Great experience!! The staff is amazing and Spear at 30 Broad is an amazing facility
2019-06-18All of the staff at Spear are very welcoming and friendly.
2019-06-18I really enjoyed my experience here. I had never had physical therapy treatment before and I found Spear extremely impressive, friendly, clean, and professional. I trusted my therapist and saw results in accordance with his goals and timeline.
2019-06-18The reception staff are attentive, friendly and helpful. My single complaint, which I go into detail about below, is that I don't feel like I was given all the information about my insurance and how much of the services it would cover when I was initially seeking treatment. But I also bear responsibility in this and am overall very happy.
2019-06-18always very helpful
2019-06-17I'm guessing the Chelsea office is *very* busy, but scheduling was not simple or easy. Additionally some of my calls just weren't answered and weren't returned.
2019-06-17Workers Compensation has been a little difficult
2019-06-17Very good experience. Super helpful staff, compassionate and understanding.
2019-06-17very professional and attentative staff
2019-06-17The desk staff is very helpful and courteous.
2019-06-17Great experience very pleasant front desk staff, very helpful. Professional and friendly.
2019-06-17It took ~2 weeks to schedule my first appt.
2019-06-15My initial phone call to set PT up told me that the appts were about 60 min and the PT was dedicated to one patient for that hour. Totally incorrect. Most times it was 4 patients. I understand , it turned out not to be a problem for me, but it was grossly inaccurate and based my decision to choose Spear PT . I had other choices.
2019-06-14I had an excellent experience! Overall wonderful staff, facility and Josh was the best physical therapist I've seen in NYC!
2019-06-14+ insurance coverage
2019-06-14Thank you for being so flexible with schedules.
2019-06-14I had a great experience at Spear. People were professional, easy to talk to, and really seemed to know their stuff.
2019-06-14Great experience at Spear.
2019-06-14Staff has been excellent throughout and it's been a much easier process than at most doctors appointments these days.
2019-06-13Anytime I needed to reschedule any appointments the staff was always friendly and helpful in making the changes for me.
2019-06-13Everyone was always so accommodating, especially with my insurance difficulties. I always felt that my concerns were addressed, and that the office staff was very prompt with contacting me if there were issues or with information that I had requested.
2019-06-13I scheduled everything directly with Kristen either in person or via email. She was always very prompt in responding.
2019-06-13Flexibility when it came to scheduling was fantastic. Last minute changes were handled graciously and was greatly appreciated.
2019-06-13the attention to detail is great.
2019-06-13All visits were great. John was knowledgeable and personable. Exercises were well thought out for each visit.
2019-06-13Making appointments is easy and Wendy is always very helpful and professional.
2019-06-13very easy to schedule, just wish you weren't so popular so I could get more last min appointments :). good problem to have!
2019-06-13I found the people at the front desk to be extremely helpful in scheduling etc. They also are very friendly and remember my name / PT.
2019-06-13Incredibly easy to schedule / reschedule with Megan and John.
2019-06-13exceelent service. i have already reccommended a friend
2019-06-12The appointment reminders were great and staff was always helpful and friendly. Appointment reminders by email would be great too.
2019-06-12Very good experience.
2019-06-12My experience was great and even better when the clinic wasn't too busy. It might be better to lessen the burden on the PT's by limiting the number of patients they see.
2019-06-12I had a very positive experience -- it was helpful to know what was happening to my leg/back and what I could do to help improve it.
2019-06-12Every interaction I had with people working at SPEAR was pleasant, accommodating and helpful.
2019-06-11Everything was great.
2019-06-11sometimes it was difficult to get appointments after work. needed to book in advance
2019-06-11Scheduling and checking in for visits and asking questions about insurance was always easy and the folks doing this work are kind and knowledgeable - I especially appreciated Nekka's great work navigating insurance letters - thank you!
2019-06-11Only complaint was one niggle around switching my card charged from my regular credit card to my FSA. Received some conflicting information around the ability to reverse prior charges.
2019-06-11Unfortunately sometime I scheduled by phone my appointment they supposed to be with Aleksandra, but when I assist to my appointment few times the therapist was a different person.
2019-06-11Patient care coordinators were always really friendly, and helped me when there were balloons in the rehab area (I have a phobia of balloons).
2019-06-11I like the txt message reminder the day before
2019-06-11Having had PT elsewhere, I can say that my experience at SPEAR is far superior to any other treatment I've received. Lisa is simply amazing at her job and is a fabulous person as well. The entire staff was extremely friendly and professional. The entire experience was superb. SPEAR's emphasis on hiring good staff clearly has paid off. I truly appreciate the variety of exercises and the provision of exercises via email so that I can do them at home. I should add that your reception staff are exceptionally nice and welcoming.
2019-06-10Receptionists were also very helpful
2019-06-10Front desk was always friendly and helpful! If I had issues with insurance, they always helped to find a resolution!!
2019-06-10Having experienced two other physical therapy units in NYC, this is by far the best.
2019-06-10Scheduling would be easier (excellent rating) if online platform available, but good given what it is
2019-06-10fix me teice.
2019-06-10Scheduling was very easy. The staff was considerate if I had to reschedule, and Rebecca worked hard to meet my own availability.
2019-06-10The FOH staff at MH are warm, welcoming and helpful.
2019-06-10kristen and elaine made it easy to schedule with both of them back to back so I didnt have to come in 4 times a week and I really appreciated it
2019-06-10Overall my experience was awesome. Michelle and the support support staff were always friendly and professional.
2019-06-07Everyone here is a delight.
2019-06-07It was a good experience.
2019-06-07Scheduling calls was difficult more due to the lack of availablity not the person helping me.<br /> <br /> The last question is NA because I never left a message
2019-06-07From the front desk (Allison/Alba) to the technician (Mel) scheduling couldn't have been easier. All were receptive to my early morning requests and did what was needed to honor the preference.
2019-06-07It was easy to find a PT specialist and schedule appointments.
2019-06-07I came to Spear barely able to get my right arm to my back pocket without tremendous pain. I was diagnosed with Frozen Shoulder. My principal therapist was Kathy Sarkisian. I could not ask for a better introduction to the physical therapy process. She also told me that my shoulder was a mess! I have no idea why there were so many different injuries! She listened to me very carefully and laid out a wonderful treatment plan. In three months I have virtually full movement, I feared I would need surgery; now that thought is a thing of the past.
2019-06-07my internal doctor told me to come to PT with kristen because she came to kristen, so i called and was scheduled immediately, everything was very smoothe
2019-06-06the girls there are the best, professional, accomodating, and friendly
2019-06-06Excellent all around
2019-06-06Your front desk - Alison, Maggie, Alba - is outstanding. Competent, courteous, and knowledgeable
2019-06-06Never a bad experience- very courteous and professional all the time
2019-06-06Had good experiences overall w.r.t. scheduling appointments. Only issues were from No Fault insurance and getting in contact with them, but I thought it was handled pretty gracefully.
2019-06-05My schedule is fairly flexible and I'm only 10 minutes away so making an appointment was easy for me.
2019-06-05Everyone with whom I interacted at SPEAR was nice, friendly and accommodating!
2019-06-05Great experience, came in injured and discharged recovered and healthy to resume normal activities.
2019-06-05Meghan was always very accommodating if i ever needed to cancel/reschedule any appointments.
2019-06-05Been to many PT facilities but this is by far the best run.
2019-06-05It is always a joy to come in. Everyone is truly happy to see and help you.
2019-06-05All the staff were extremely helpful.
2019-06-05I really like the direct communication with my PT when scheduling my appointments! Definitely easier than having to go through one person who's responsible for every PT's schedule.
2019-06-04Great about appointments, once the insurance extension didn't get submitted but Spear staff was helpful and assured me that even though the extension didn't go through, I would not be charged.
2019-06-04I had to reschedule alot due to a demanding work schedule. The representatives who took my calls and sent my texts always made it really easy to adjust and I was never made to feel bad about it. Being able to email the PT directly (Kyle) was also super helpful since he often saw changes in his schedules before the front desk.
2019-06-04Liked the pre-call re: insurance -- helpful to know costs beforehand
2019-06-04Everything was very clear and straightforward regarding scheduling
2019-06-04All experiences were good.
2019-06-04Meghan was always very accommodating if i ever needed to cancel/reschedule any appointments.
2019-06-03Rescheduling appointments was super easy!
2019-06-03Sometimes it's been too crowded so that there was not enough space to do walking exercises across the floor.
2019-06-03everyone is beyond helpful and competent. i love and appreciate you all so much!!!1
2019-06-03Scheduled with Aleks in person or via email. She was fantastic!
2019-06-03Everything was excellent - - only room for improvement was had to follow up to discover if insurance was reupped
2019-06-02Deena always made sure that if I coulnt make it or needed to reschedule she was very accommodating. Very responsive to email.
2019-05-31Amy has been so helpful and welcoming
2019-05-31Excellent customer service!
2019-05-31all staff friendly & helpful
2019-05-31I had all good experiences
2019-05-31Courteous and helpful. I had many questions and whoever I spoke with was patient and helpful.
2019-05-31I had to reschedule several appointments due to other commitments and it was always a breeze to handle.
2019-05-31Friendly, very helpful front desk staff.
2019-05-31good experience considering my restrictions to Friday only appointments.
2019-05-31Everyone was always cordial and accommodating.
2019-05-31Wish you would allow appointments to be scheduled on the quarter and 3/4 hour (:15 and :45). My therapist accommodated me, but it would have been great if he didn't have to do it specially and I could have just scheduled at those times!
2019-05-31great experience. spear people are my people.
2019-05-30Always responsive and accommodating. The day before SMS reminders are great.
2019-05-30Very good experience!
2019-05-30Everyone is fabulous.
2019-05-30This has been an incredible experience.
2019-05-30Very easy to make appointments and cancel/reschedule when I needed to
2019-05-30Staff and receptionists were always courteous and cheerful.
2019-05-30Always called and fit me into schedule. Kept me in mind all the time.
2019-05-30Great and easy process
2019-05-30The PT folks themselves are excellent phone doesnt answer for hours at a time (voicemail) at the 72nd street location but they eventually return call. ( I had to reschedule appoints due to illness and the timeliness of the return call was important - but admin/receptionist staff was receptive to feedback:)
2019-05-29it's really challenging to get appointments unless you plan really far in advance.
2019-05-29I have had a very good experience coming here. the people are very nice and welcoming.
2019-05-29spears was my go to treatment facility even though my insurance was not covering. great service and care all around
2019-05-29Ashli was great at scheduling appointments in advance and working with my schedule. The front desk team was also very accommodating and friendly.
2019-05-29all super easy
2019-05-29Had nothing but excellent experiences, love that there are students interning. Cody who was interning and helping Meghan was great, you should offer him a job.
2019-05-29Mostly went to voicemail when I called. (tended to call off hours)
2019-05-28excellent personal experience with specifically my therapist, Carley - she was understanding and kind and worked with me even though my fitness level was not top notch, she gave me great pointers and tips on how to do home exercises and make things work and adapt for me; the whole team at the 16th street facility was personable and pleasant, everyone seemed to get along really well as a team and were genuinely happy to be there to help me recover and learn my exercises. i never left the facility feeling bad, everyone always made it a point to encourage me and be super supportive!
2019-05-28The only thing that is difficult to schedule are massages at 6pm.
2019-05-28Excellenr customer service
2019-05-28Excellent customer service
2019-05-28My 3rd time using you guys. I've recommended you to others as well <br /> Always a good experience and results
2019-05-26very easy to schedule, front desk was very helpful
2019-05-24Everyone I interacted with was super helpful!
2019-05-24Front desk/staff was very accomadating when it came to scheduling appointments
2019-05-24I always got the sense that Spear made every effort to make it easy to schedule appointments and help me understand what my insurance did / didn't cover.
2019-05-23very friendly front desk staff
2019-05-23upstairs staff is always pleasant, smiling and gracious!
2019-05-23All of my twelve experiences at SPEAR have been exceptional. I received my full schedule of visits ahead of time as well as a revised schedule throughout the process.
2019-05-23Easy access to care and PT's.
2019-05-23Whenever I needed to make or re-schedule an appointment, whether over email or phone, everyone was so understanding and so willing to arrange times that were convenient for me.
2019-05-22John is an excellent PT therapist. Lots of expertise, patient and a great listener. Spear is very lucky to have such a excellent employee!
2019-05-22the staff was always professional, pleasant and accommodating.
2019-05-22A very nice facility. All the staff, from the front desk to the trainers are always pleasant and caring.
2019-05-22I never needed to make a call, however scheduling appointments was extremely easy and handled professionally.
2019-05-21Did not interact via phone.
2019-05-21Always easy to schedule appointments.
2019-05-21everybody is great
2019-05-21Everyone courteous and responded promptly
2019-05-21good enough; no problems; wish it was less expensive; wish PT school was free for PT students and future PT practitioners
2019-05-21I really appreciated the office was easy to reach via email. I work in an open office plan and it's hard to make phone calls during business hours.
2019-05-20Amazing. Top notch. Professional. Courteous.
2019-05-20would love online scheduling of visits
2019-05-20I never requested a callback
2019-05-20the front desk was always so nice and helpful
2019-05-20very friendly staff
2019-05-18overall a great experience. staff was really easy to work.
2019-05-17Everyone was extremely nice and accommodating.
2019-05-17I scheduled my appointments with Michelle in person and she was very flexible with changes as needed via email.
2019-05-17Very easy experience working with Spear to get information, check insurance, and get appointments scheduled.
2019-05-17Everyone is very helpful and friendly.
2019-05-17Very easy experience working with Spear to get information, check insurance, and get appointments scheduled.
2019-05-16Helpful in scheduling around work hours- either before work (8am) or after (6:30/7pm)
2019-05-16I was always to have a time slot that worked for my schedule.
2019-05-16Thank you so much! :)
2019-05-16There should be N/A for the phone calls. I never really called.<br /> <br /> Overall I had no trouble and enjoyed my time at Spear and the people here. It was fun. Though I'm definitely inappropriate in a social setting. I would be better suited for a small or zero audience.
2019-05-16Great service at front desk.
2019-05-16Everyone very courteous and helpful
2019-05-16Leah was wonderful - super helpful and I actually saw results
2019-05-16Booked off ZocDoc for first appointment which created confusion about location of apt. Was good after first visit.
2019-05-16front of house was nothing short of outstanding
2019-05-16Exception experience across the board
2019-05-16Front desk was extremely kind and helpful in all steps of the process!
2019-05-16Always easy to schedule and desk was very helpful
2019-05-16Emailed Kristen about a new injury and she got me in for an evaluation the next day and even set me up with a doctor for xrays
2019-05-16Never really called
2019-05-15Access was great! Online scheduling could make it easier still, but phone scheduling was very easy.
2019-05-15very helpful in answering all my questions
2019-05-15i liked the text reminders of my appt
2019-05-15Jason was always available if I had questions, I loved that.
2019-05-15Front desk friendly and professional
2019-05-15Very flexible scheduling options available around my busy work schedule.
2019-05-15I had a really nice experience in Spear Physical Therapy
2019-05-15Josh is a rockstar and has yet again gotten me healthy following a tough injury.
2019-05-15SPEAR makes scheduling very easy. I was able to switch multiple appointments and handle insurance questions very easily with SPEAR.
2019-05-15Leah and I thought it would be best to schedule appointments when she had fewer patients (1 or none). Given this restriction, it could sometimes be slightly tricky to schedule an appointment, but that was to be expected given our plan.
2019-05-15Not responsive when I emailed about changing appointment times - only via phone.
2019-05-15Everything's really good. Just one minor suggestion: it would be good to have a more automated way for scheduling appointments (e.g. online system).
2019-05-15I was very happy with the service I was provided with, not only by my OT, but the staff as well.
2019-05-14Loved coming to PT
2019-05-14Everything was perfect and I'll be so sad not to be coming here any longer!!
2019-05-14overall all awesome experience
2019-05-14Very welcoming and organized environment
2019-05-14I was dealing with a post accident related injury which meant a fair amount of discussion between insurance companies and myself. SPEAR did a great job at navigating parts of this contact with me.
2019-05-14I had a really nice experience in Spear Physical Therapy
2019-05-14All the scheduling staff is super polite, efficient, and professional. Jason was fantastic in fitting me in at the notice of my injury. Thank you to all!
2019-05-14everyone was always very helpful
2019-05-14phone service always professional and courteous<br /> all front desk staff great as well
2019-05-13directions via public transportation could have been better
2019-05-13I was erroneously charged $190 for my initial appointment twice due to the office not posting the payment the first time. I noticed this on my credit card statement and when I called the office staff back they were very helpful and refunded me that amount quickly (after I provided the statement).
2019-05-13very easy and fast calling to speak to someone and schedule!
2019-05-13Front desk was very attentive and always answered my calls
2019-05-10Ashli is a very busy PT so obviously I learned to make as many appointments ahead of schedule but she is very accommodating and will try to squeeze you in!
2019-05-10some kind of app would make it easier
2019-05-10Only bad experience was when front desk accidentally charged my credit card $4,500 instead of $45 but it was quickly resolved.
2019-05-09Scheduling was easy.
2019-05-09great helpful people
2019-05-09Front desk staff is very friendly and helpful
2019-05-09My mom made the appointments.
2019-05-09everything was great. i have limited availability and you guys were great about figuring out times and places that would work for me.
2019-05-09Stef and the entire staff was so accommodating. If something unexpected came up in my schedule they were always able to reschedule my appointments easily.
2019-05-09very good experience! always felt like my needs were accommodated and that staff wanted to help
2019-05-09SPEAR has such a welcoming environment. Everyone is very warm and friendly; i always looked forward to my appointments!
2019-05-08I had called several places to get an appointment and the staff at Spear was extremely accommodating and helpful. Other places that I had called did not get back to me for weeks
2019-05-08very good experience. professional and knowledgeable staff
2019-05-08Great experience overall with SPEAR. I was recommended by a friend, who spoke highly of the practice, and I was not disappointed. The location is conveniently located near my office, and I was impressed with the professionalism and friendliness of all therapists and staff. I further recommended SPEAR to several friends based on my positive experience.
2019-05-08Everyone was very helpful and as accommodating as possible!
2019-05-08Very easy to schedule/reschedule appointments! Both by email and phone.
2019-05-08Lauren and Chris are both awesome - always pleasant and personable.
2019-05-08Awesome customer service
2019-05-08Jeremy was very helpful and informative in helping me get back to 100% from my injury. Could not be more pleased.
2019-05-07great service only wished the space was bigger. I would definitely recommend. I actually feel a little sad leaving this family of workers. and im happy for the recovery I have made
2019-05-07professional and efficient
2019-05-07Did not receive a call back after first attempt to receive pricing but after that it was seamless.
2019-05-07My PT and the front desk were always extremely helpful with scheduling.
2019-05-07just top notch service!
2019-05-06Great to be able to schedule over email.
2019-05-06Scheduling appointments was always easy, both through the front desk or directly with George. It was helpful to be able to schedule with him because he would squeeze me in if he was booked but knew I could be mostly independent.
2019-05-06Support staff made two errors in scheduling
2019-05-06Excellent service every time.
2019-05-06The front desk was very good as was Luc getting back to me on e-mail
2019-05-06service at the desk before, between, and after visits has always been excellent
2019-05-04All of the therapists were positive (it's great to see employees that appear to enjoy their work) and made the experience very enjoyable.
2019-05-03Alan Wong was incredibly helpful. He was attentive and took the time to understand how my ankle was feeling week to week. He also remembered small details from previous visits and made sure to follow up on any new pain or development
2019-05-03Scheduling appointments has always been a seamless experience
2019-05-03The staff is exceptional courteous and kind. Treated one like a human being, so rare these days.
2019-05-03I had an excellent experience with Josh. He is an exceptional therapist with both extensive knowledge and attention to details. His passion for a career in physical therapy translates into his daily extraordinary services to the patients.
2019-05-03Very easy and convenient.
2019-05-03The on boarding was easy and client friendly.
2019-05-03Tough to get appointments, so have to schedule far out. All of the front desk people are very nice and helpful.
2019-05-03I reached out for my initial appointment and was able to get scheduled in the same day. Throughout my treatment, I had a lot of difficulties with scheduling because of personal reasons, and my Physical Therapist was very responsive and worked with me to get a schedule that worked.
2019-05-03Staff was flexible and helpful
2019-05-02The team at every Spears that I have been at are amazing individuals. Personable and caring.
2019-05-02From the very first encounter I had with the team I was impressed with their courtesy, friendliness and speed
2019-05-02Very easy to schedule appointments, flexible with things that come up, very courteous staff
2019-05-02Unbelievable experience. I had major shoulder surgery and immediately after surgery I met Jason and his team... I was going to physical therapy 5 days a week. <br /> He and his team became part of my family and in addition 2 weeks later i broke my ankle. They made me part of the family. LOL Tough Love... They healed me.
2019-05-02Scheduling/rescheduling with the front desk was always extremely easy and professional
2019-05-02everyone was great. professional, friendly, aprorachable. Great team.
2019-05-02Everybody I spoke to was helpful and courteous
2019-05-02Very flexible and easy to schedule
2019-05-02Always very professional and on point
2019-05-02Scheduling appoints was very easy at first because we booked very far out. Then, the days caught up with us and I had to choose weird times after that.
2019-05-02Scheduling was always painless and every effort was made to work around my schedule.
2019-05-01Very good experience. Friendly and helpful staff over the phone.
2019-05-01Always professional, helpful and courteous
2019-05-01scheduling out, ok, but tough to schedule makeup
2019-05-01Appointments fill up quickly! Everyone over the phone was always incredibly courteous and polite and exemplified fantastic customer service!
2019-05-01I love Spear/Brooklyn- they are all kind, professional and wonderful. They have given me back my ability to walk and live a pain free life!
2019-05-01My therapy was incredibly effective--pain relieved and almost complete range of motion restored. Also feel well instructed in how to maintain my shoulder health.<br /> Everyone was most helpful, expert and courteous
2019-05-01Very helpful receiving automated appointment reminder the day before scheduled visit.
2019-05-01I had to chase a little bit to schedule my first appointment but after that everything was smooth sailing.
2019-05-01Sarah is an amazing Physical Therapist and I enjoyed every session.
2019-04-30Scheduled appointments ahead of time to make sure there was availability for me, also got an appointment the same day for me when I first called and booked my first appointment.
2019-04-30Easy and comfortable
2019-04-30Always had a wonderful experience. Everyone was incredibly helpful and friendly- both in person and on the phone.
2019-04-30always contacted kristen and was very responsive
2019-04-30Becca was terrific in every way. She really listened. Very caring, intuitive, and patient.
2019-04-30I had the easiest time with booking all my appointments The only issuse was when multiple people were on vacation
2019-04-30Overall a good experience; i felt Ashli and Jasmina were both knowledgeable and helpful. i did find there was a certain level of distractedness--with Ashli not consistently watching at first to make sure my form was correct. And a couple of the techs seemed both not to know the exercises and not to pay attention.
2019-04-30Harrison is attentive, effective, accessible.
2019-04-30Solaine and the team were so helpful! Lizzy always made herself available whenever I needed :)
2019-04-30It was a bit hard to schedule my first appointment because it took SPEAR a while to confirm whether my insurance would cover the visits. I felt I had to push them on it.
2019-04-30Lizzy is fantastic. My doctor is thrilled and I've made so much progress thanks to Lizzy and the Spear team!
2019-04-29I had a great experience with Amarinder.
2019-04-29Text reminders are extremely helpful
2019-04-29everything was easy and quick
2019-04-29Was able to accommodate and work around my schedule.
2019-04-29i did not like the place too crowded no privacy
2019-04-29Front desk team is awesome!!!!
2019-04-29I scheduled the majority of my appointments with Kathleen. She was accommodating which made life easy.
2019-04-29Always helpful and quick to respond
2019-04-26Personally- I prefer corresponding via email - but everyone was super responsive
2019-04-26No call back regarding insurance and billing question I had
2019-04-26Scheduling an appointment was easy and the people scheduling were always polite.
2019-04-26I don't have any problem during my visits . Well satisfied .
2019-04-26Excellent experience all the way around
2019-04-25Allyson and Jesslyn were great and very helpful with everything.
2019-04-25Excellent response at all times.
2019-04-25- Administrative staff is excellent. <br /> - Hard to get an appointment for massage.
2019-04-25great experience all around
2019-04-25My experience with Cindy was been wonderful both professionally and on a personal level. She always paid attention to my physical concerns and had a remedy to which I felt better and felt confident I was on the path to recovery.
2019-04-25Ashley was tough and amazing! the staff was so friendly and pleasant! what a great team!
2019-04-25Very helpful teams at both Pine and Chelsea. Jen at Chelsea helped schedule everything for me, and a few reschedules too, she always made it happen.
2019-04-25It was a great and easy experience. Every appt new exercises were introduced and I was able to also do them at home which helped with my pain. Carley was also nice enough to email me all the workouts so that I can keep doing them after our sessions were over.
2019-04-25Excellent service from front of house staff, well informed and very professional.
2019-04-25Always positive and responsive!
2019-04-25Everyone here is amazing.
2019-04-25I have nothing but great things to say about Tom and everyone at Spear. A fantastic experience (even if an unwanted one!), and I will definitely (and already have) refer others.
2019-04-25Great experience with resolving billing issues
2019-04-24Genuinely excellent all around
2019-04-24I haven't done much on the phone
2019-04-24The staff in the reception area are very pleasant and always greeted with a smile.
2019-04-24good very helpful
2019-04-24Always a great experience!
2019-04-23Has been a really positive experience - my shoulder feels so much better - I could feel the progress week to week - it's always a pleasure coming into the studio. You can tell the team works well together and there is a fun spirit here - it was very easy to set up the intake and start the process
2019-04-23Very good staff!
2019-04-23One minor comment is that it would be helpful to see my next few appointments in the reminder emails as my appointments were not always same time each week.
2019-04-23initial contact very helpful and knowledgeable about insurance issues
2019-04-23Staff was always helpful in getting me in, often on short notice. Also, demands of work sometimes required last minute changes. Staff was always accommodating
2019-04-23I had an amazing experience here - thank you all!
2019-04-23Everyone is courteous and greets you on arrival
2019-04-23Someone got back to me within an hour of filling out my initial inquiry form online. I was pleasantly surprised by how quick and attentive everyone was. They were also very prompt and helpful in answering my insurance questions, and when there was a problem with my billing, they corrected it immediately and without hassle. Such a relief and so unusual in the medical field.
2019-04-23I scheduled the majority of my appointments with Kathleen. She was accommodating which made life easy.
2019-04-23Staff very patient and understanding when scheduling and rescheduling appointments, even last minute!
2019-04-23Overall great experience. Michelle is super approachable and professional.
2019-04-23This was my first time in Physical Therapy and Meghan was a rockstar. I learned so much and always felt like I was getting the best recommendations.<br /> Her sidekick Cody was also a rockstar. They made a great duo.
2019-04-22Excellent Overall from the beginning of my therapy. My Physical Therapist Deena was Excellent; her concern regarding my injury, the exercises during the sessions and listening and answering any questions I had. The PT aides were excellent as well.
2019-04-22I was always greeted with a smile at the front desk upon check-in. They were very helpful in setting up everything with insurance.
2019-04-22Service was always prompt and helpful
2019-04-22I have not had to ask for return phone calls.
2019-04-22getting on the schedule for my initial appointment took about 3 weeks. unfortunately i missed a couple calls offering an earlier time but no message was left
2019-04-19The front desk staff is amazing!
2019-04-19Sarah Rodriguez was kind, understanding and extremely intuitive regarding my problem, which was not even diagnosed until 2/3s of the way into the treatment.<br /> I felt very well cared for & like I was in capable & professional hands.
2019-04-19Everyone was helpful and nice when it came to scheduling and connecting with SPEAR.
2019-04-19everything was excellent, I did not answer 3 and 4 ,did not use phone
2019-04-19The process was very streamlined, and convenient. Throughout my treatment I was able to schedule appointments, settle co-pays, and submit insurance information with ease.
2019-04-18Easy to schedule, even though I have limited availability.
2019-04-18not knowing schedules too far out is an area of opportunity
2019-04-18The Staff is great to work with.
2019-04-18Luis is great. Top notch guy and therapist. He should get a raise.
2019-04-18Friendly, relaxed, good cheer
2019-04-18I found my initial call to be super reassuring and it was really easy to get through as well -- also, being on ZocDoc was key to my finding you, so yay for that!
2019-04-181. An app or online presence to view schedule would be helpful!<br /> 2/3. It was much easier to schedule through my therapist than through the front desk.
2019-04-17Everyone at the front desk always greets me by name when I come in for my appointment. It's so nice!
2019-04-17Tom is great and very attentive. The atmosphere is comfortable and welcoming.
2019-04-17Should be able to get text for pet and confirm without call
2019-04-17Everyone at Spear is helpful, accommodating and very friendly!
2019-04-17never called, but emails were prompt and helpful
2019-04-17Easy and courteous
2019-04-17All of the staff were always very pleasant and helpful.
2019-04-17Everything went well
2019-04-16I had an overall great experience getting set up. The times were sometimes less than ideal and if I didn't schedule out far enough in advance (2+ weeks) it was often hard finding an ideal time.
2019-04-16Juan is excellent. He is experienced very caring.
2019-04-16everyone was very friendly and professional
2019-04-15Everything was great.
2019-04-15Very easy to set up appointments.
2019-04-15everything from the receptionists to the therapists was perfect. Michelle Troinano was amazing.
2019-04-13Excellent in every area. A pleasure to be a here.
2019-04-12I had an overall great experience getting set up. The times were sometimes less than ideal and if I didn't schedule out far enough in advance (2+ weeks) it was often hard finding an ideal time.
2019-04-12I had a great experience at Spear! Everyone I encountered was helpful and accommodating.
2019-04-12Everything was absolute perfection. You guys rock. Im so thankful to be under your teams care.
2019-04-11Sarah was super helpful with fitting my difficult schedule into her schedule and always rearranging when needed. Front desk was always friendly and helpful as well.
2019-04-11Best PT experience ever!
2019-04-11Aadil M. in the office was always very helpful and pleasant.
2019-04-11Everyone with whom I spoke was courteous and helpful. Could not ask for better.
2019-04-11One day when I tried to schedule an appointment it took forever; only to be told nothing existed.
2019-04-11Everything was amazing
2019-04-10Prompt responses to all questions, positive motivation and really good challenging workouts!
2019-04-10Very helpful, always kept me in the loop
2019-04-10Lauren and. Krys are always very helpful.
2019-04-10Excellent service . . . good personnel . . . minimal changing room and locker space
2019-04-10My experience was positive.
2019-04-10SPEAR was a delight to work with during my physical therapy experience. All employees were very courteous and willing to help. They were very accomodating of my schedule, scheduling appointments and rescheduling appointments (sorry!)
2019-04-10Absolutely everyone was so helpful and responsive!
2019-04-10Kristen was flexible and courteous about any last minute changes outside my control
2019-04-10I had an overall great experience. I never had to wait for my appointments and everyone was courteous, helpful, and thoroughly explained treatments.
2019-04-10extremely helpful and kind front desk
2019-04-09Everything was very easy.
2019-04-09Kristen was always very accomodating when scheduling appointments
2019-04-09Fantastic access to care thank you to Leah and the whole team!
2019-04-09No issues at all
2019-04-08I had very little issues the few times I had to reschedule but no one ever called me back - I just had to trying calling a few times.
2019-04-08Super welcoming and a friendly front desk is always a plus.
2019-04-08Very accessible on phone and helpful each time I called with questions or discussed options for scheduling.
2019-04-08Every employee was very professional and great to deal with
2019-04-08Spear has been amazing! You all really helped turn what should've been an annoying and long experience into something fun and enjoyable.
2019-04-06Always great customer service!
2019-04-05Great experience - only suggestion would be some way to schedule via app or text.
2019-04-05Everyone was ALWAYS so nice!
2019-04-04my last minute appointment was well handled and alternatives were presented (also apologies for rescheduling)
2019-04-04wonderful experience. I am a return patient and have had great success both times.
2019-04-04This is my second round of PT. I've come back b/c Nicole and team are even and consistent.
2019-04-03Dr. Correa is knowledgeable and professional.
2019-04-03I was able to book an appointment the same day I called. Fantastic service. Phenomenally helpful.
2019-04-03It was very easy to schedule on the phone and I was given all the documents needed beforehand to turn in at my first appointment.
2019-04-03I felt that everyone involved with Spear Brooklyn Heights was friendly, courteous and professional
2019-04-03It was very easy to schedule the first appointment.
2019-04-03Great experience, knee rehabilitation feels great
2019-04-02I never had to call, and my mom took care of most of the scheduling
2019-04-02Every therapist and assistant had a positive and supportive attitude.
2019-04-02I had no poor experiences. Everything was straightforward.
2019-04-02The people who answered the phone were friendly and helpful. It was easy to book appointments or reschedule.
2019-04-01Didn't use the phone to schedule after the first one. chatted in person instead
2019-04-01Very accommodating and flexible
2019-04-01Everyone on the phone was exceptionally friendly and helpful in regards to any issues (billing, insurance, scheduling etc).
2019-04-01Everyone from the front desk to back always made the experience feel welcoming and supported.
2019-04-01very good experience
2019-04-01Tom was right on with diagnostics, perfect with going over the routines, precise with monitoring, and super attentive with detailed follow up. Hard to imagine how anyone could have done better for me than Tom did.
2019-04-01SPEAR has been great to work with schedule-wise. They were always able to accommodate my ever changing schedule.
2019-04-01Sometimes the front desk seemed to be confused about whether or not I had an appointment when I came in. Once or twice it meant I came in and didn't have an appointment scheduled even after confirming. It was never a problem when I scheduled directly with Jessie my therapist though! She was great!
2019-03-29Excellent service- the front desk is always courteous and everyone working here is friendly and helpful
2019-03-29Service and all employees were excellent.
2019-03-29Spencer was excellent. I had very good results and it was a positive experience
2019-03-29Sensitive well thought out treatments. Lovely personnel.
2019-03-29technology very good; emailing effectivce; calling front desk great
2019-03-29Just all good; helped me get serious about home exercise;
2019-03-29Great customer service at front and always greeted with a smile!
2019-03-29The Front Desk is amazing! And the text reminders are a life saver
2019-03-29really great experience, everything has been super seamless and everyone at Spear is incredibly friendly/helpful!
2019-03-29Everything was handled live on the first call in a few minutes every time. I have 0 complaints.
2019-03-28Front desk staff is very friendly and efficient!
2019-03-28Excellent customer experience. I was surprised by how quickly I could make appointments.
2019-03-28This has been one of the best experiences. Even when my knee hurt and I was frustrated, everyone was encouraging and there for me.
2019-03-28Lauren and Khrys are always very nice and helpful - always a pleasure!
2019-03-28Great experience. Helpful staff
2019-03-28Excellent all around. Thx!!!
2019-03-28All was really great - from the moment I had my first appointment to every weekly visit. Many thanks for the good care!
2019-03-28really great experience! always accessible by phone or email and very flexible
2019-03-28I communicated mostly with Kristen over email
2019-03-28Amazing experience! Made progress with my knees and many friends in the meantime.
2019-03-28Great experience and support
2019-03-28Very courteous and pleasant staff
2019-03-28It was always incredible simple to reschedule and appointment, or cancel, for any reason. I really appreciate how simple scheduling was.
2019-03-27I had no problems scheduling any appointments, the sms reminder service is very nice.
2019-03-27All good experiences. Easy to schedule. Easy to call with questions or concerns regarding insurance.
2019-03-27Mel helped me figure out the right combination of strengthening and conditioning to improve a chronic back/hip condition. Great job.
2019-03-27Also had excellent assitants such as with Jared Anderson & Lisa Thompson.
2019-03-27It was very easy to get the appointments I needed and that easily fit into my schedule. I was able to get it done at the end of my sessions and it took no time at all.
2019-03-27It was very easy to schedule appointments that worked within my schedule.
2019-03-26Email was very helpful for scheduling
2019-03-26Need better lighting for patients/clients in waiting area. Better safety for stairs (hand rails all the way up both sides on the long stairs. Anti-slip and secure handrails on both sides on the 3-step section.
2019-03-26Meghan was an excellent trainer and a really great person to work with. She helped me with scheduling whenever I needed and made it easy to come into the center for therapy.
2019-03-26Outstanding in every way!
2019-03-26Everyone is very friendly and helpful!
2019-03-25Really the best PT experience I've had. First time I never missed an appointment, and kept up with the program the entire time. Staff was great.
2019-03-25I love Jasmina and her associate, Emma.
2019-03-25Super helpful. Sometimes i would need to schedule at the last minute and they were always very accommodating.
2019-03-25Very good experience. I will definitely suggest this place to others and use it again in the future if needed.
2019-03-25Great experience, very friendly staff! Hopefully I won’t get injured any time soon but if I do I know where to go
2019-03-24Friendly and transparent - I loved the fact you were able to check my insurance and tell me my out of pocket cost BEFORE my first visit. This was not the case at other PT companies I've used.
2019-03-23When I first reached out no one got back to me on a quote. I had to follow up after, but the staff has been efficient thereafter.
2019-03-22Made appointment in person, and staff was helpful
2019-03-22Overall efficient and helpful
2019-03-22Lizzy is the best PT. great service and staff
2019-03-22overall excellent PT with Marissia Speno and staff front desk and techs aka all staff members
2019-03-22All great so far, both reception and therapist.
2019-03-22very ggod feeling better
2019-03-21The front desk staff is wonderful.
2019-03-21Everything was very easy to schedule, and everything was explained clearly. The schedules are very full!
2019-03-21everyone was extremely helpful and put my concerns and issues first.
2019-03-21hard the schedule but great experience
2019-03-21The locker room at 70 Pine is absurdly small!
2019-03-21My appointment cancellation was never processed although I called the day before. I also tried to reschedule an appointment and was told I’d be called back but never received a call back.
2019-03-20Great first impression!
2019-03-20The front desk is fantastic. They remember you and are patient with scheduling needs. They are always helpful and have a positive attitude.
2019-03-20a great treatment experience with Christine. techs are super helpful as well.
2019-03-20Excellent service and respect of myself
2019-03-20tt's all been good. Best therapists
2019-03-19all was positive
2019-03-19As long as I scheduled in advance, I was able to get the times that worked for me!
2019-03-19It is sometimes (and understandably) difficult to get the time slot desired.
2019-03-19Only issue I had was that one time I spoke to someone on the phone about rescheduling, and confirmed the new time. When I showed up at that time, the people in the office were not aware I had rescheduled.
2019-03-19Great first impression!
2019-03-19Except for the one time your telephone system wasn't working, I had no problem scheduling or changing appointments.
2019-03-19Staff were always flexible with scheduling whether in person or on the phone.
2019-03-18I liked the massaging and it realxed my ankle
2019-03-18Very easy to schedule/reschedule appointments by email
2019-03-18Very thorough about making appointments and making sure that patient keeps them. Furthermore, desk staff is very kind and personable.
2019-03-18Prompt and professional
2019-03-18Very easy to schedule/reschedule appointments by email
2019-03-18I generally booked appointments directly with Jenn and could email direct / over weekends which was so helpful!
2019-03-18Front office staff is always welcoming and quickly solved the one issue I had (technical on the credit card processing)
2019-03-17Flexible scheduling, easy to do
2019-03-17It was a positive experience working with my therapist, Michelle and with all the staff.
2019-03-15I had an excellent experience here! Sebastian helped me a great deal! He is a very skilled therapist with a great, friendly manner! The entire staff was great!
2019-03-15All good. Easy to schedule. Reception staff always friendly. Aaron was excellent.
2019-03-15I was pleased with the service of spear.
2019-03-15i feel much better since starting physical therapy with Michelle Dearwater as my therapist. The service is excellent.
2019-03-15Great experience with the staff
2019-03-15very easy to deal with
2019-03-15From the first conversation at your general phone service to the consistently courteous, professional and personalized responses I had from your East 56th Street staff your team stood as the gold standard of fully personalized professional assistance.
2019-03-15PT staff is extremely helpful, personable, and explain the bio-mechanics of each exercise that was performed.
2019-03-15It was really easy to schedule appointments, either directly with Alex or with the front desk staff. It was also really easy to reschedule via email or phone. Everyone was always really cool about it. Front desk was also very helpful with regards to my insurance and getting me the documents I needed for my FSA.
2019-03-15Never had a problem with scheduling appointments or with front desk reception. Everyone was helpful and efficient.
2019-03-15It was such an easy process with coordinating everything.
2019-03-15some initial confusion that almost prevented me from becoming a patient.quickly corrected
2019-03-14Almost perfect, would be great to have a self-service scheduling portal
2019-03-14I was able to reschedule my visit on a very short notice when I needed that. That is convenient
2019-03-14everyone at the front desk was always friendly and positive and tried to accommodate my scheduling requests.
2019-03-14i was always concerned about cleanliness of the equipment as far as bacteria or germs and how you maintained form one patient to the next. maintaining cleanliness
2019-03-14I love the front desk staff. Always pleasant and they never forget to say goodbye. It's much appreciated!
2019-03-14I appreciated the courtesy of people when I had to call and cancel appointments.
2019-03-14From my first day to my last I have always experienced a welcome feeling and with a smile. Derrick always asked how I was doing and monitored my progress and always gave me additional challenges to try to build upon my strengths and to give me the confidence I need to continue my daily regime. Will miss all of the PT assistants who always made me feel welcomed and appreciated the please and thank you when Derrick asked them for their help. Leaving is a little sad but know that I have been given the tools I need to manage my pain and feel that if I need to come back the door is always open. Will definitely recommend Spear to my friends and family if they are ever in need of physical therapy.
2019-03-13Overall, very good service!
2019-03-13would like to schedule appointments online on my own
2019-03-13easy to schedule
2019-03-13Insurance was handled a little sloppy at first but it was eventually solved.
2019-03-13I had a number of insurance issues during this stint and everyone was always very helpful in sorting them out!
2019-03-13It was very straightforward and easy to schedule my physical therapy appointment. The staff were helpful and welcoming.
2019-03-13Front desk was great and rarely (if ever) had a negative experience with booking. Marilyn and Betsy were very caring and always went out of their way to assist me.
2019-03-12Gwen not only made it easy to book and work with my calendar but was always thoughtful and flexible when I turned up early
2019-03-12Called once about a charge--attendant said she'd call me back the next day and never did.
2019-03-12excellent physician .explains well and has a lot of patience
2019-03-12Overall a great experience. I had no trouble scheduling appointments that fit into my schedule
2019-03-12Always willing to help and assist in any way.
2019-03-12Overall a great experience. I had no trouble scheduling appointments that fit into my schedule
2019-03-11It was always very easy to schedule or reschedule when needed.
2019-03-11Perfect experience scheduling appointments!
2019-03-09It was tough to get before-work appointment time slots, but I was able to get them by scheduling a few weeks in advance.
2019-03-08Everyone is very polite and my therapist was knowledgeable.
2019-03-08I can't think of a single experience that wasn't both highly professional and extremely helpful, not to mention that everyone involved in my treatment was very congenial and friendly. I'm actually going to miss my sessions.
2019-03-08I happy that I followed through with the referral from the doctor Ray. Satisfied with the treatment and mostly great environment (people)
2019-03-08Great experience and understanding of the pain.
2019-03-08I always appreciated the reminder emails the day before my next visit.
2019-03-08This was my second stint going to Spear for PT and both times have been incredible. Can't recommend enough.
2019-03-08I was able to schedule appointments with ease and received the times I wanted, which made it much easier to stick with it.
2019-03-08Great team that always keeps a positive attitude.
2019-03-07Becca and the staff were never less than friendly, professional and helpful. I'd have therapy with them anytime.
2019-03-07Excellent experience - Mel was phenomenal and would recommend her to anyone in need of PT!!!
2019-03-07excellent all around
2019-03-07Always feel welcome and staff is friendly, helpful, and caring
2019-03-06everything was great like always
2019-03-06booking appointments was really easy both with the reception team and Jessie (therapist). I was always able to book an appointment when needed.
2019-03-06My experience at spear has been exceptional, from working with my physical therapist, to calling with billing questions everyone has been professional and good humored.
2019-03-06Entire staff was most positive and helpful and of course knowledgable
2019-03-06very easy to reschedule
2019-03-06brooke scheduled my appointments in advance and was very accommodating.
2019-03-05Very polite and accommodating.
2019-03-04Great to schedule with Simone during the session
2019-03-01Never had an issue, could always get the exact or near exact time for when I wanted. If I needed to change the time, they were flexible.
2019-03-01Great staff and excellent service.
2019-03-01Overall very good
2019-03-01Overall very good
2019-03-01Everyone was friendly and super professional
2019-03-01Betsy always kind and helpful
2019-03-01THerapist was excelent
2019-02-28Great facility with friendly caring staff. Lauren and Norvis were excellent at getting me back to normal.
2019-02-28everyone was amazing! I would highly recommend amy and dan.
2019-02-28Front desk is very friendly and easy to work with .
2019-02-28Scheduling appointments was easy and there were flexible time options.
2019-02-28Everyone in the reception area was very responsive, kind, and helpful!
2019-02-28I didn't have to change my schedule around to make this happen. That was such a relief. It is really hard for me, and I assume a lot of New Yorkers, to get time out of work. Knowing that your hours are built around those crazy work schedules is amazing.
2019-02-28Easy adapted to a few last minutes changes due to my job. Quickly rescheduled.
2019-02-28Fantastic staff who was particularly knowledgeable while navigating insurance questions. I've been helped by a few different people throughout the day and evenings and everyone has been wonderful.
2019-02-27Great experience - v. professional and friendly staff
2019-02-27prompt and courteous and professional women man the phones
2019-02-27Very accommodating for my schedule.
2019-02-27Calling and being answered by a human has been amazing. A friendly, helpful human at that.
2019-02-27very good experience all staff very cordial
2019-02-27I have been dealing with major spine problems for the past 17 years, including two surgeries in 2004, and working with Joey has been, by a million miles, thebest and helpful experience I've ever had in this regard. I now have a long term plan that I am confident about, which is something I've been looking for since 2002. JOEY JACKSON & SPEAR have changed my life for the better. Thank you!
2019-02-27Once when the 16th St office was closed in December/Jan I was directed to a voicemail for another location. No one returned my call but when I tried then 16th st location the next day I was taken care of immediately.
2019-02-27never ever a problem to coordinate your schedule as their are always therapist available to you.
2019-02-27Great professional and courteous staff
2019-02-26Everyone was extremely friendly and helpful!
2019-02-26Overall great scheduling experience; the front desk people got back to me very quickly.
2019-02-26I found scheduling appts to be a bit difficult unless done in person, which I usually did. The times I needed to reschedule, I couldn't always reach someone right away / needed to be called back. If you could use an online booking system, it would be much easier for patients to book and reschedule at their convenience.
2019-02-26I have a lot of respect for my therapist.
2019-02-26Never had a problem scheduling or rearranging appointments. Everyone was very flexible and easy to work with
2019-02-26The print out of appointment schedule was super helpful.
2019-02-26Always very accommodating and flexible with schedules.
2019-02-26most friendly staff of all time! very nice to feel welcomed and supported by a full team!
2019-02-26Would be great to be able to reschedule on my own without having to call. There were a couple times on the weekend where I had to call and leave a message because I couldn't make a Monday appointment. Never had any problem, just wasn't sure if my visit had been cancelled.
2019-02-25I was given excellent service when scheduling, the only challenge was navigating my schedule with my therapists.
2019-02-25very thoughtful and polite front desk
2019-02-25The print out of appointment schedule was super helpful.
2019-02-25Great team extremely nice.
2019-02-23the front office staff are amazing! Very helpful, and supportive and really wonderful - Alba, Maggie, Alison, Jocyln....
2019-02-23Easy to schedule meetings
2019-02-22Staff was always pleasant and courteous
2019-02-22I have had only very good experiences with Spear. My therapist-Jamie- was outstanding in every way. She was able to diagnose my issues and treat them successfully. I have been coming for therapy for about 8 weeks and feel like I can now continue with the activities that I was doing before, like pilates and tennis. I a very grateful to Jamie.
2019-02-22matt has been amazing over the past 2 years of PT for 2 different injuries. Attentive, caring, fun to work with and always a pleasure.
2019-02-22Everything AMAZING! Just wasn't able to get through to front desk on the phone a couple times but wound up being fine because I was able to make the appt.
2019-02-22Always easy to schedule and reschedule appointments.
2019-02-21Easy intake process, Michelle always was able to accommodate my schedule
2019-02-21Very kind and happy people.
2019-02-20Mithun is a gem. I couldn't have better things to say about him and everyone at Spear.
2019-02-20Team was very resoinsive to my needs and requests and treatment was very successful
2019-02-20Top Notch professionals
2019-02-20EVERYONE was wonderful and helpful.
2019-02-20I appreciate the reminder call prior to appointments, but message and response request could be simplified for voicemail, since one cannot hit a button to reply when the message is voice mail and not live.
2019-02-20Great experience, looking forward to more sessions with Amir and Patrick.
2019-02-20Scheduling couldn't have been easier. Nicole and I would just find a time for the next appointment at the end of each session.
2019-02-19the scheduling was very easy and Aaron was able to accommodate my availability each week. I did not have to miss any appointments.
2019-02-18Jasmina is incredible--the best!! Had the best experience.
2019-02-18No bad experience, only good.
2019-02-18Very easy to schedule appointments, had no issues
2019-02-18organized, polite, helpful
2019-02-15Appointment scheduling is usually OK, but a few times my therapist's schedule was jam-packed and it was hard to find a time that I could make.<br /> <br /> It usually worked well if I scheduled 2-3 weeks in advance, but if I had to change an appointment 1-2 days in advance due to a work emergency or other conflict, very little availability was left. <br /> <br /> The phone people are always super nice. But a couple of times, appointments I made over the phone did not get saved into the SPEAR computer system somehow, so when I showed up, I actually had no appointment. I don't think this was a mistake on my side, as these were usually next-day appointments (so there wasn't enough time for me to get confused or mix up my schedule).
2019-02-15The staff at the front desk was always very nice and courteous
2019-02-15Incredible experience at the Chelsea location. Everyone is so helpful and answered every question with ease.
2019-02-15Staff is superb and encouraging
2019-02-15Everything has been great.
2019-02-15Never any issues with scheduling. Even when I'm late, I still get my full session.
2019-02-15Shout out to Robin who always welcomed me with a smile!
2019-02-14super easy to get an appointment - i got one that day after calling like 10 other places. i didnt understand my insurance really but the front desk talked to me for at least 20 min on the phone explaining it. thank you!
2019-02-14Overall great experience...although it did take maybe 20 min on the phone to book my first appointment.
2019-02-14Always a pleasure.
2019-02-14i appreciated the "reminder" call I received 24 hours before each session
2019-02-14everyone is happy and proffessional
2019-02-14excellent as usual.
2019-02-14Kathy S was excellent to work with. Promt, organized, and extremely knowledgeable.<br /> Office itself is wayyyy too small. Not nearly enough space for the number of patients at staff in the office.
2019-02-14Everyone at the front desk made me feel welcomed and valued. They are all excellent.
2019-02-14Physical Therapy with George has been very pleasant. He was very accommodating with my case and did very well listening and coming up with solutions.
2019-02-14I consistently had excellent experiences contacting and scheduling appointments with Cydni and Spear.
2019-02-13Cydni was always extremely responsive.
2019-02-13Every interaction at all levels of the organization were very professional and responsive.
2019-02-13Everyone who I spoke with on the phone was professional. Very easy to schedule!
2019-02-13Everyone a joy to work with! John Schott deserves a raise...excellent!
2019-02-13Every person I spoke with at the 75th St location was very kind and accommodating.
2019-02-13on several occasions i called to make an appointment and someone said they would check on a schedule thing and get back to me and then nobody ever got back to me.
2019-02-13hours were very flexible based on my schedule and availability, Always scheduled appts after sessions to keep the momentum of my progress towards goals. Always called to confirm appts.
2019-02-12Was a great experience working with Jeff, Tyler and Justin. Unfortunately I had to move out of NYC otherwise I would have continued getting therapy here
2019-02-12I wish I could schedule appointments online (Zocdoc?), but it isn't that big of a deal.
2019-02-12Very easy and prompt scheduling.
2019-02-12Excellent all the way around. Customer service is A++++
2019-02-12Getting an initial appointment was difficult, only because my therapist was fully booked the week I wanted to start ...
2019-02-11Overall, the staff were all so helpful, clear, informative and made everything easy!
2019-02-11I had a wonderful experience with both therapists and was helped a great deal
2019-02-11My experience was wonderful, atmosphere and level of service was excellent. I'd definitely come back if I need to.
2019-02-10It took several weeks to have someone investigate my insurance coverage before I came in. Once that was finished, though, I was never disappointed by my interactions with the front desk. They were always friendly and helpful.
2019-02-09always emailed kristen if I had any concerns about scheduling and she was very responsive and helpful with changing appointments
2019-02-09Excellent care, staff and environment. I have been singing your praises and recommending you highly. Caley Brown, my PT, has a wonderful attitude and others who worked with me followed suit. My recovery was already on a fast track when I started here and continued in the same direction. Thank you. Great
2019-02-09It was a little difficult to get the right office from the main number listed, but once scheduled, it was all good
2019-02-08The best pt yet. 3rd time was a charm
2019-02-08easy to schedule with kristen
2019-02-06Nneka worked really hard to get my insurance to cover my visits -- something I didn't think would be possible -- and succeeded. She is a miracle worker! She and other front desk staff always made me feel recognized, welcomed, and treated with respect and good cheer.
2019-02-06Always had an easy time with scheduling.
2019-02-06Everyone was incredibly helpful and nice
2019-02-05It was always super easy to schedule appointments or make any changes I may have needed
2019-02-05It was always extremely easy to schedule / reschedule appointments. The automated appointment reminders were also a big help.
2019-02-05No complaints everyone is nice and friendly and they treat you with respect.
2019-02-05Great staff, very friendly
2019-02-04first visit was tough to visit. Easy after that. Kyle was very flexible to make things work
2019-02-04Everyone was very helpful and friendly.
2019-02-04Could not get a timely appointment at NYU, a friend recommended Spear and I was working with Amanda within 2 days!
2019-02-04Had some issues with scheduling my initial appointment since appointments got lost. Later on I had issues with scheduling again on the phone.
2019-02-04Gina was amazing and the staff was fantastic. Everyone made the PT experience enjoyable and helped me immensely
2019-02-01Very responsive and easy to schedule
2019-02-01The font desk folks were very helpful and understanding in dealing with my insurance headaches.
2019-02-01all good....lovely young professionals enjoyed my visits and feel much better
2019-02-01Great experience!!!<br /> I was blessed my trainer was Emily.
2019-02-01scheduling was very convenient
2019-02-01Hands down the best physical therapy I've ever received and only wish I knew about this office and the pt therapists sooner for past injuries. I'm very sad that I'm done with my therapy, because not only did Phaeleau help me heal completely, I feel so grateful to have made new friends during the last three months. 13/10 will always recommend.
2019-02-01Everyone was very helpful and friendly.
2019-02-01It would be great to be able to book appointments online without having to call the office or remember to make future appointments at the end of one of my visits with my therapist.
2019-02-01The office promptly schedule my appointments to fit my busy schedule. The practice is out of network, but they took me as a patience at an affordable rate.
2019-01-31Such a great experience, never once had any problems.
2019-01-31Everything was smooth, from scheduling to the appointment itself
2019-01-31You were all responsive and efficient at scheduling appointments and conforming to my schedule. The flexible hours are great.
2019-01-31One of the best experiences physical therapy that I have had, knowledge of instructors, equipment condition.
2019-01-30everyone at spear 30 broad st was great
2019-01-30I never left a message so I never had to have a call returned.
2019-01-30You're quite popular! Scheduling is easy to do in advance, but can be difficult if something comes up last minute. An online portal to help rearrange sessions would be very helpful as opposed to scheduling over the phone.
2019-01-29I was very impressed with the professionalism and courtesy of the reception staff. I always felt they were knowledgable, respectful, welcoming, and efficient.
2019-01-29so easy to schedule, so professional and professionally friendly.
2019-01-29Very convenient rescheduling
2019-01-29The people at the front desk have always been friendly and helpful. I haven't called often.
2019-01-29There were no bad experiences. Te staff was friendly and professional.
2019-01-29Scheduled directly with John. No interaction with scheduling service. Great responsiveness to rescheduling needs via email.
2019-01-28Everyone of the Techs was super helpful and friendly. Even the PTs who were not my primary PT were really nice and helpful!
2019-01-28From the first phone call to discharge weeks later, I was always treated professionally and with great courtesy and attention. My only issue was that my therapist was so busy I could not always get the time slots that were most convenient--but we always worked something out...
2019-01-28I loved that I received reminder texts and if I ever needed to reschedule it was quite easy to do. Solange was especially gracious.
2019-01-28I found the staff here to be very professional.I was seen on time and with the treatment starting without delay. i have, and will continue to recommend Spear to my family and friends. Finally, MY ARM HAS GREATLY IMPROVED.
2019-01-28It was extremely helpful to have the ability to email Stephanie re scheduling
2019-01-28The people at the front desk are great!
2019-01-28I don't recall needing a phone call returned so that's more not applicable.
2019-01-28Everyone has been nothing short of delightful
2019-01-26Before starting treatment, I talked to someone in the front desk that was going to check my health insurance coverage and call me back but she never did. <br /> During treatment, I had another issue with my health insurance, again the person in the front desk told me that she was going to find out what the problem was and call me back but she never did.
2019-01-25My first time having ro have pt and I'm going to miss everyone. They all became like family. But the care was awesome. Thanks for the corny jokes!
2019-01-25professional and fun
2019-01-25everyone is so nice
2019-01-25TBH I did not have to call on the phone, but in person everyone was extremely warm and welcoming.
2019-01-25front desk staff extremely friendly, courteous. a pleasure to greet them on arrival.
2019-01-25The staff at Spear Penn Plaza could not have been nicer. Everyone was so kind and thoughtful which makes such a difference.
2019-01-24One time I missed an appointment at the last minute because i felt like I had re-injured myself, and the desk didn't charge me for it - was very appreciated
2019-01-24I sent this message to Leah via email: “<br /> Hi Leah, I want to thank you for your care these past several weeks. Since I've returned from my business trip, I've yet to experience any pain! I'm hopping up stairs, walking for an extended amount of time, and able to get out of bed and off the sofa with ease, and NO pain! Truly, you and your team are exceptional at what you do, and I will DEFINITELY look to you, and refer you outright should a need arise with myself, family or friends!”
2019-01-24Everyone is super helpful and friendly!
2019-01-24I had a wonderful experience here. I chose SPEAR primarily because my colleague had recommended it when he dealt with similar shoulder issues. It was everything he said and more. The receptionists were great and patient with me as I tried to primarily schedule evening appointments; they were very accomodating given Tom's busy schedule.
2019-01-24Front desk was always very helpful with any insurance questions and scheduling.
2019-01-23It was very easy to schedule and modify appointments, and the front desk staff was always very helpful in explaining everything.
2019-01-23everyone was extremely helpful in scheduling last minute appointments when needed and guiding/supporting me through the workers compensation process. everyone was courteous and kind whether on the phone, arriving at appointments, asking questions, or leaving.
2019-01-23It was a pleasure to interact with front desk. Have never had an easier time scheduling or re-scheduling appointments.
2019-01-23Whenever I needed to cancel or reschedule, they were very accommodating. Even when I called at the last minute.
2019-01-23Best care in NYC, Jeff and the rest of the team are awesome.
2019-01-23Shaun is the epitome of the Spear experience. I came to Shaun in July 2018 for neck arthritis; in the fall my knee pain flared up, and I continued with Shaun for therapy until my knee improved. He has been thorough in every aspect of my treatment: explaining why certain stretches and exercises help, which muscles and tendons are needing improvement, and helping me understand in general how the body is connected and everything coordinates together. I would highly recommend Shaun to any of my colleagues needing physical therapy and will most definitely return to see him again (when knee pain returns!).
2019-01-23The front desk staff was always very welcoming and helpful.
2019-01-22Sometimes busy but overall good experience. Kwami & Juan are both very attentive given the circumstances.
2019-01-22Access to care was as easy and friendly as I've ever had or would generally expect.
2019-01-22I called and left a message and no one called me back. That being said I only had one phone call and the message may not have gone through.
2019-01-22Everyone at the Front Desk and on the phone were extremely helpful and professional. Never had a problem in shifting appointment times or days when needed.
2019-01-22No complaints. Great experience
2019-01-22Sometimes I run late to the TriBeca location. I try to call, but can not get through. Otherwise, no issues.
2019-01-22Scheduled most of appointments all at once and was able to get convenient times. One reschedule over the time was straightforward as well.
2019-01-21Easy to make appointments and easy to change them.
2019-01-21front desk was very helpful and understanding, making sure to schedule me with a female PT because I felt most comfortable this way
2019-01-21Had difficulty calling but email responses were always prompt.
2019-01-19It was very easy to cancel and reschedule. Meghan was very accommodating with the scheduling. On my first call, someone called me back right away and got me scheduled for my first visit. It gave a very good first impression. Excellent service.
2019-01-18Initial setup of my first appointment was slow. I submitted a request on the website and got no response. I called and the person who answered was very nice but didn't seem very prepared to easily intake me.
2019-01-18everybody is so friendly . a pleasure coming! Lukasz is very knowledgeable professional, and kind!
2019-01-18I had a wonderful experience with all SPEAR staff. Everyone's super friendly and professional.
2019-01-18Booking was super easy and quick. Everyone was always very pleasant and professional. And I always appreciated the call the day before to remind/confirm.
2019-01-18very good experience
2019-01-18This was a great experience. All staff was amazing and professional throughout my treatment.
2019-01-18Everyone I've worked with has been amazing. There was one time when I didn't get info about my insurance in the time I would have liked, but that was an outlier.
2019-01-17I was recommended and couldn't be happier.
2019-01-17Everyone on phone has been incredibly helpful / friendly
2019-01-17I didn't have any reason to call
2019-01-16Have a pinched nerve, called in the morning and they got me that afternoon
2019-01-16Customer service was good
2019-01-16I found the scheduling staff to be friendly and professional.
2019-01-16everyone is so incredibly nice and informative, they always greet me when I walk in and have a smile on their face!
2019-01-16I called the 14th st location to schedule my initial appointment - whoever I spoke with there was rude and unhelpful. the 34th st location has been nothing short of exceptional
2019-01-16Aaron was a great therapist who took a lot of time to help and get to know me. He was always attentive even though he had multiple patients at once. I would reccomend him to my family and friends.
2019-01-16Very helpful and courteous staff.
2019-01-16Always easy to schedule or reschedule, even at the last minute
2019-01-15the staff was great and always helped me out when i needed to make a change to my schedule.
2019-01-15great experience. tom is great. would definitely recommend it to others.
2019-01-15Everyone is very kind and helpful!
2019-01-15Derek was always proactive in making sure that I had time scheduled. This was highly appreciated, especially around the holidays, where Derek accommodated my travel schedule and also advised me on what to do when I was away. Also, both Derek and the reception were extremely helpful in accommodating last minute requests for appointment modifications. Highly appreciated all around.
2019-01-15Front desk staff is always courteous on the phone and in person!
2019-01-14Ms. Rhonda at the front desk is beyond amazing! Always helpful, professional, and efficient!
2019-01-14The initial scheduling of my first appointment was very difficult. There was a problem between my doctors office and the front desk with getting the prescription sent correctly. It took me many attempts between the doctors office and the front desk to get the first appointment scheduled. Scheduling my follow up appointments was very easy. I especially appreciated the robo-telephone call the day before each appointment reminding me of the time.
2019-01-11Very quick response time for scheduling requests
2019-01-11Gwen, and Staff were always motivating, helpful, and overall pleasant .
2019-01-11Great experience! Christine and all the techs were super attentive and understanding. So glad I can get back to working out again!
2019-01-10Scheduling appointments was incredibly easy. Hannah knew times that worked with my schedule and was very accommodating, both in booking and in last minute cancellations
2019-01-10Everyone is very friendly and helpful
2019-01-10It would be great to have an automated online session scheduling process.
2019-01-10Despite my crazy busy work/life schedule, it was extremely easy to schedule/cancel/reschedule any session at any point. Everyone was very understanding and helpful in terms of the session scheduling.
2019-01-10very quick to get back to me right away, leon was able to schedule all of my appointments at the first session which was very helpful. good reminders as well
2019-01-10Everything was good
2019-01-09Everyone has been incredibly friendly and has made this experience enjoyable. The text appointment reminders were helpful, as were the schedules emailed to me by Spencer.
2019-01-09It was very easy to schedule appts at Spear. I would usually schedule with Sarah or one of the techs, but on occasions I scheduled with the front desk they were also very helpful! Shout out to Allison who also was very very helpful in dealing with a billing and refund issue when my insurance company sent 2 payments for different services in the same check.
2019-01-09Everyone I spoke to (on the phone or in person) was always very courteous, helpful, and caring.
2019-01-08All my interactions w/the front desk were efficient and pleasant.
2019-01-08The administrative staff at the Spear Murray Hill were extremely helpful, courteous, and effective at their jobs. All questions and issues were addressed promptly.
2019-01-08A wonderful visit each and every time. Always greeted with a smile and hello
2019-01-08Shaun was the utmost in professional, friendly and skilled. I couldn't have asked for a better Physical Therapist.
2019-01-08My first time setting up my initial appointment was a breeze. From there on, everything was smooth. No hiccups, no worrying about insurance covering my visits, no no-shows by therapist.
2019-01-08When I was trying to find a PT place, I walked in to ask about scheduling and the front desk person hopped up and gave me a tour of the facilities, scheduled my appointment, and took all my insurance info and I never had to deal with it! Excellent service/courtesy!
2019-01-08Very easy to get in and maneuver appointments through emailing Kristen
2019-01-08When I was trying to find a PT place, I walked in to ask about scheduling and the front desk person hopped up and gave me a tour of the facilities, scheduled my appointment, and took all my insurance info and I never had to deal with it! Excellent service/courtesy!
2019-01-08Scheduling was always simple and painless
2019-01-07Very friendly frond desk people. Always a delightful experience up front
2019-01-07outstanding therapy.<br /> <br /> dee gulati
2019-01-04Everyone was very helpful in making sure I could schedule appointments when necessary.
2019-01-04The whole experience was very valuable I'm on my way to being mended.
2019-01-04Pleasant and professional
2019-01-04This is my 3rd time using Spear for PT. The staff are friendly and helpful. I would recommend Spear to anyone in need of PT
2019-01-04My experience was fantastic.
2019-01-04It was great having the option to work directly with Luc when scheduling changes were needed. He responded quickly and provided plenty of alternatives to the originally scheduled appointment. Booking appointments in advance was a plus for me, and the text reminders were perfect.
2019-01-03Everyone was always very nice and friendly and admin staff remembered my name almost immediately!
2019-01-03I had great experiences when trying to schedule or reschedule appointments, most accommodating.
2019-01-03Everything was great. I feel so much better. Katie was really effective in helping me to loosen up and restore the mobility and range of motion in my neck.
2019-01-03no bad experiences.
2019-01-03Excellent experience. Jason was so professional and accessible. I give him and all the therapists at Spear/Chelsea an excellent assessment. A team of true professionals - real winners! Many, many thanks.
2019-01-03Such an awesome experience!! Will definitely come back if I need PT again (hopefully not for a while though...)
2019-01-02Such an awesome experience!! Will definitely come back if I need PT again (hopefully not for a while though...)
2019-01-02could not be happier
2019-01-02My accident was correctly evaluated and treated spot on! Home exercises very good that I am planning on continuing them at home! Good team!
2019-01-02Overall an awesome experience!
2019-01-02people laughed at my jokes
2019-01-02The staff at Spear were easy to reach and always willing to accommodate me if I had a change in scheduling.
2018-12-31Luc was great. He made sure that my PT was geared towards getting me back to functioning/performing fully in the way that my lifestyle/job require. George filled in a couple of times and he was also very helpful/attentive offering different insights/exercises.
2018-12-31I filled out the online questionnaire to start the process and heard back that same day and was in the center that same week. Every follow-up appointment was just as easy to schedule with Gwen.
2018-12-31Very good customer service. The front receptionists are friendly and efficient.
2018-12-31Michelle always let me know if appointment slots opened up and would sacrifice her own lunch to accommodate others. Very selfless person.
2018-12-31It was easy to schedule with front desk and kristen
2018-12-31The office has been incredibly helpful in providing insurance information and making setting up appointments simple.
2018-12-31Super easy to schedule my appointments in advance and I appreciated Tom's ability to accomodate a consistent schedule, in addition to being flexible with my visits when needed.
2018-12-31Was all very easy. Zach was flexible and gave me lots of options
2018-12-28Everyone is incredibly friendly and professional, easy and nice to interact with in every way.
2018-12-28My last rescheduling was a confusing nightmare, otherwise perfect.
2018-12-28Took a long time to get first appointment but was much easier once I scheduled with my PT
2018-12-28I have a difficult work schedule and my meetings often get changed the day of. Spear has been so accommodating and flexible. I felt so guilty rescheduling constantly but I am so appreciative of everyone's understanding and kindness.
2018-12-28It was very easy to schedule through Luke or the office.
2018-12-28the staff at 30 Board Street have always been helpful in any issue I have, and help me resolve it as quickly as possible.
2018-12-28Michael is obviously too popular for my appointments..
2018-12-28The front desk staff was exceptional. They made everything so easy and explained everything so well.
2018-12-28Excellent care, knowledgeable staff, lots of scheduling optiond
2018-12-28I scheduled directly with my therapist at each visit so it was very easy
2018-12-28Always easy, flexible and accomodating
2018-12-287am appointments were great before work
2018-12-27The women who staff the desk at 7 am are OUTSTANDING!!!!! Olivia is amazing.
2018-12-27always an amazing experience, staff is very friendly
2018-12-27Had an excellent experience with Mel! She always made sure I was comfortable with every exercise and made everything so clear for at-home exercises.
2018-12-27Mike V. and the entire staff (esp. Gabe and Ben) were extremely helpful, patient, and thorough throughout my entire rehab process. I couldn't have gotten mself back together again without them.
2018-12-27The set up process was easy and flawless.
2018-12-27All good. Sessions on time, effective, positive clean and upbeat facility
2018-12-27Everyone was very professional and attentive!
2018-12-27Never a problem
2018-12-27Everyone at the front desk was super helpful and nice when I called to reschedule or cancel appointments.
2018-12-26Most of the time the front desk staffers were very helpful and friendly.
2018-12-26All of the staff at Spear are not just professional but also kind and friendly. My condition got so much better, thanks to Helen and Alex.
2018-12-26The PTs, techs, and support staff are endlessly capable, friendly, and instructive.
2018-12-24Easy to schedule appointments, friendly front desk staff.
2018-12-24Only early morning appointments for patrick was tough some times
2018-12-21really great experiences! super easy.<br /> one note: when i originally scheduled/found Spear PT, the address in my health insurance (United Health?)'s portal listed an incorrect address in Williamsburg, not 41 Clark St...
2018-12-21wrong cell number
2018-12-21It was all great
2018-12-21a few times I could not get through to anyone<br /> Also, did not receive a call back after leaving message.
2018-12-21Nothing was done wrong. Derek was always good about get me scheduled and he was very flexible when I had to change appointments.
2018-12-21Kate made it extremely easy to schedule — I never had to deal with the front desk.
2018-12-21Kate made it extremely easy to schedule — I never had to deal with the front desk.
2018-12-21super friendly and accommodating!!
2018-12-21Deena is the best!!! always nice, available, and very professional!
2018-12-21l like the dedicated and caring staff, I was pleased with my progress but need more sessions with the therapist,
2018-12-20I did not have any issues scheduling appointments for my 3 months of PT
2018-12-20What can I say. The entire staff is amazing, courteous and just fantastic!
2018-12-20Scheduling was always quick and easy. The email reminders with calendar invite helped with scheduling.
2018-12-20This was the best PT experience I could have imagined.
2018-12-20Best therapy experience I could’ve asked for
2018-12-20As my therapy progressed, I began making appts with Aleks directly over email -- very convenient.
2018-12-20The scheduling staff were quick and provided answers on any question I had.
2018-12-20Ugly Christmas sweater day!!!
2018-12-20easy to schedule with emailing or while in the clinic
2018-12-20My overall experience here was great! Derek and all the staff members were super helpful and very knowledgeable.
2018-12-20I never really called Spear so I just marked both as very good.
2018-12-19Never had a scheduling conflict. Service was excellent.
2018-12-19Love everyone at the front desk. They're great!
2018-12-19I didn't need return calls. I had some issues with scheduling, only because of availability and my schedule.
2018-12-19I have a tough schedule and they were able to still find times for me when it was convenient for me... very much appreciated.
2018-12-19The entire SPEAR team ensured a seamless and flexible experience - I always felt that my schedule and appointments were booked in advance and they were incredibly understanding and flexible when work or personal events required me to move my appointments.
2018-12-19Once in a while when I went away for work and then came back to the city and tried to schedule there wouldn't be appointments the following week and I'd have to wait 2 weeks. But Nicole also warned me about that and did try to fit me in when she could.
2018-12-19Ugly Christmas sweater day!!!
2018-12-19Loved Spear Physical, will recommend!
2018-12-19I appreciate being able to talk to the actual office that I go to rather than a central call center
2018-12-19Really great experience. Nicole was awesome and critical to the rehab of my knee. And others I saw -- Chris, Leah, and Hannah -- were terrific as well. Lots of help from Al and Deandre too.
2018-12-19My intake appointment was scheduled for the day after I called, which was extremely helpful. Another PT group I had called didn't have any availability for 4 days.
2018-12-19Scheduling was never an issue. Staff was very helpful.
2018-12-19Great office and staff. Always provided the most professional service.
2018-12-19Desk staff was very courteous, helpful, and understanding. They made the whole process much easier.
2018-12-19Overall good experience no bad experiences. when I needed to book an appointment I just called in and made the appointment.
2018-12-18Everyone there is TERRIFIC!!
2018-12-18Spear FiDi made everything so easy!
2018-12-18Always courteous and warm attention from everyone!
2018-12-18My therapy for my knee has my regular routine back to normal. I am attending the gym, walking with ease and practicing yoga again. The PT home routine will be a committed on my part to continue my progress.
2018-12-18Appts were made and re-arranged easily. Had to use a phone call only twice but that was good too. Carly generally set me up on the spot for the appts needed and same with Qwanana (sp?)
2018-12-18The experience with SPEAR has been excellent.
2018-12-18Care, attentiveness, responsiveness, and professionalism all outstanding.
2018-12-18Issa was particularly great. She helped thread the scheduling needle when I needed to reschedule appointments.
2018-12-18Always happy and kind!
2018-12-18The staff has been polite, courteous and concerned. Much appreciated!
2018-12-18easy to schedule sessions<br /> great ACL rehab expertise<br /> always respond to patient feedback and adjust rehab plan (new soreness/pain)
2018-12-17Did most of my scheduling via email which was great!
2018-12-17Every single person at the front desk is friendly, lovely, and knowledgeable. Just a wonderful team you have here.
2018-12-17The front desk was kind, courteous, and friendly always.
2018-12-17Every person I worked with here has been exceptionally friendly and accommodating. Only good things to say about the front desk staff!
2018-12-17Very thorough and helpful
2018-12-17Very helpful on the phone and responsive to messages
2018-12-17Can appointments be scheduled online?
2018-12-17Front desk staff was very pleasant, always answered the phone promptly, and made scheduling very easy
2018-12-17I've been to a lot of different facilities for PT, and this was by far my best experience. Between customer care and accessibility, I thoroughly enjoyed my experience and have improved greatly!
2018-12-17Office staff was very helpful and courteous. Was always able to find a time with Alex that fit my schedule.
2018-12-15Easy to make and reschedule appointments.
2018-12-14The ladies at the front desk have always been incredibly helpful. The facilities are clean and modern. AJ has been an excellent PT who has adapted exercises to different needs and has significantly decreased the pain I have been experiencing in my right knee. I look forward to coming to PT - everyone who works here has a positive, can do attitude.
2018-12-14I loved that my appointments were scheduled in advance for a whole month - it helped me manage my time well.
2018-12-14Amazing staff, front desk staff bring so much energy!
2018-12-14All my appointments were all booked by Megan herself, and she did a great job accommodating my schedule
2018-12-14Nothing but amazing things to say! Everyone at the front desk is helpful and friendly in every way
2018-12-14Joey and the Julie was very patient and helpful. instructed me on movement and how it's important for circulation, and gave me the direct cause of the issue. So I had a great foundation to fixing and returning to the normal use of my knee
2018-12-14Great flexibility in terms of finding times for appointments
2018-12-14Joe Kim - The best PT in the history of history!!!
2018-12-13All staff members have been friendly and helpful.
2018-12-13Never had a problem.
2018-12-13Good staff overall,.
2018-12-13most excellent help and complete solution and CURE of my issue!<br /> Super nice too!
2018-12-13Incredibly pleasant and professional, well organized and prompt
2018-12-13Scheduling my appointments was really easy and Derek always made sure to schedule ahead of time to make sure I was able to come in each week.
2018-12-12The smoothest and easiest administration ever! Great, efficient professional and friendly staff!!
2018-12-12It was overall good treatment at Spear. It was a wonderful experience
2018-12-12Good staff overall,.
2018-12-12Everyone that I've encountered at SPEAR has been professional, courteous and very helpful.
2018-12-12Very good experience, I am much improved.
2018-12-12always friendly and helpful over the phone and at the desk. the texted reminders were extremely helpful
2018-12-12Scheduling was prompt and easy. Making appts directly with Luc was efficient.
2018-12-12Good with cancellations and good with rescheduling - Also great at scheduling out weeks in the future
2018-12-11Michelle was a joy. Always attentive, caring and professional. She took me from one of my lowest places of physical confidence after my meniscectomy and returned me to playing soccer within a few months. I couldn't have asked for anything more.
2018-12-11Crystal Hall the tech and Luc Richie were excellent and extremely personable!
2018-12-11Everything was great, I just don't think i got a reminder phone call for my appointment
2018-12-11On one occasion I did not get an answer and my voice mail message was not responded to.
2018-12-11It was always a good experience .
2018-12-11everything was great but 3 times I called to reschedule an appt. asked for a call back and never got one.
2018-12-11Emily was wonderful and amazing. she understood what my body was saying when i couldn't. she knew what it needed and i didn't. she was kind and wonderful.
2018-12-11Scheduling was great! Very quick and easy.
2018-12-11The help I received was always very professional and prompt.
2018-12-11Had no bad experience. Everything followed through. I would have done my last two scheduled appt if this contracted job didn't happen.
2018-12-11Access to care was always available and staff was extremely helpful and kind.
2018-12-10My experience at SPEAR has been very helpful. After 5 months of coming here I am leaving here feeling a lot better. My knee has healed well, but over all I have had a very good experience.
2018-12-10Staff always very friendly. It would be nice to have an online system to schedule appointments more easily.
2018-12-10Everyone at Spear is always pleasant and professional. I enjoyed coming here.
2018-12-10The best experience, very understanding staff and easy to reschedule
2018-12-10Everyone I dealt with was not just responsive to my questions, but proactively helpful and trying to ensure I got what I needed. They were also incredibly friendly and courteous every step of the way.
2018-12-10Repetition of automated messag e of scheduling a bit cumbersome
2018-12-10My whole experience has been fantastic. Hands down best customer service of everyone here
2018-12-10Ben emailed back quickly for any appointment request or cancellation to his personal email
2018-12-07It was very easy to setup, reschedule and cancel appointments with Spear
2018-12-07I had an absolutely wonderful time with Spear - from the initial scheduling session to every last minute cancellation I had (one time there was an "unauthorized personnel" in the train tracks that delayed my train by an hour), Allison was wonderful at rescheduling me and dealing with my insurance policy changes!
2018-12-07The team is great at scheduling/rescheduling (sorry) visits as needed. And they helped set me up with text reminders, which is great as well.
2018-12-06everyone is knowledgeable,, helpful, and friendly.
2018-12-06Front desk is extremely friendly, and the staff has a great memory for patients.
2018-12-06Reminder calls were good, maybe better using text messages
2018-12-06Very professional staff. Makes experience easy and enjoyable.
2018-12-06very professional and ccomidating
2018-12-06Great experience overall
2018-12-06Everyone I have met at the front desk were very welcoming and kind. They were compassionate and helpful in every way.
2018-12-06Was easiest scheduling while in person, but overall good experience and flexible
2018-12-05Everyone was very helpful and invested in my recovery
2018-12-05Scheduling only difficult because of Kathryn's utilization being high but she is a flexible as can be and working with her patients to find times.
2018-12-05Repetition of automated messag e of scheduling a bit cumbersome
2018-12-05Great experience with treatments as well as flexibility and ease in scheduling/rescheduling appointments.
2018-12-05always able to schedule appointments seamlessly. <br /> excellent followup
2018-12-05My experience was great.
2018-12-05Had no issue re-scheduling the few times I needed to.
2018-12-04I love the text massage reminders as well.
2018-12-04It was hard to schedule the initial appointment, but once I became a patient, the front desk was very helpful and friendly. I also submitted my initial appointment request on the website, and the response was slow and not helpful. I had to follow up with a phone call.
2018-12-04Everyone at the front desk is always so helpful, both over the phone and in person!
Q2. During Your Visits
|1. Courtesy of staff at the front desk||
|2. Length of wait before going to the treatment area||
|3. Comfort and pleasantness of treatment area||
|4. Friendliness and courtesy of physical therapy tech/aide||
Please provide name of your tech/aide (describe good or bad experiences)7537 responses (click to view)
2019-06-24Dustin and his colleagues were very professional and excellent to work with during my rehab experience for my right ankle sprain.
2019-06-24Forgot their names but all great experiences!
2019-06-24not sure the name of tech but Katie was my PT and was excellent
2019-06-24Loved working with Neehma. Was friendly and helpful but not overbearing. Let me go at my own pace while still challenging me to work hard. Preferred working with Neehma over the female aide that was here on Monday mornings. I found her to be a little too overbearing. Watched me do the exercises too much and made me feel pressured. I know it wasn't her intention! Just would have liked a little more room to breathe.
2019-06-21had various techs - all great
2019-06-21Usually dealt with Jennifer--such a pleasure!
2019-06-21I don't remember their names but they've all been courteous and helpful
2019-06-21loved working with manny, I used to coach him in basketball so it was great seeing him- everyone was so nice and fun
2019-06-21Primarily Yin, Mahul, Henry. Also Ari, Mike occassionally. All were incredibly kind, friendly, patient, and thorough. I particularly am found of Mahul, who was the most diligent and highly attentive to detail. He does more than just show a patient how to do an exercise, he is diligent and attentive to detail, ensuring that we are doing exercises properly.
2019-06-21All tech/aides and front desk associates were wonderful!
2019-06-21All were friendly and helpful, worked often with Ariana, Yin, Michael
2019-06-21Give them all a raise
2019-06-21All the techs are great! Very friendly and nice! I've enjoyed getting to know them over the past year and a half.
2019-06-20Pat...the woman with the high ponytail... there were others but I'm bad with names sorry. They were all amazing all the time!
2019-06-20Jessica Weinberg has been more than just my physical therapist, she has been a friend and has truly helped me work through some difficult and complicated pelvic floor issues. She has made me feel welcome and safe in this space. Pelvic floor pain isn't the easiest topic to discuss with just anyone, but when you work with a professional like Jessie, your whole perspective on something so complicated makes you have hope for a healthier you.
2019-06-20Emma/Angie - very good experience.
2019-06-20Jared and Bria were a great help
2019-06-20Worked with most of the aides, everyone was helpful and gave good advice for how to complete the exercises
2019-06-20All techs were great. Gwen was amazing.
2019-06-20everyone pitches in when needed, really easy and flows with ease
2019-06-20Emma (Exercise Tech/PT) <br /> Very good experience: everything was always very straight forward and she was extremely friendly!
2019-06-20very good and easy experience
2019-06-20Treatment area can use some more space.
2019-06-20Dave!!!! Dave is the best. Super positive, attentive (even when multitasking), takes a personal interest in your progress - would love to stay but prefer to leave because I'm better now!
2019-06-20Carl, Gabe and all the rest of them (sorry can't recall all the names) were great.
2019-06-19Emma provided excellent service.
2019-06-19Kathleen is amazing. She explained the exercises clearly and the benefits for all, she made me very comfortable in the environment and the appointments went by so quickly!
2019-06-19Great job from all the technicians.
2019-06-19jared cool and fun. jordan is dope
2019-06-19This has nothing to do with J, but I would have preferred it is there were less stains on the sheets.
2019-06-19I have probably worked with 5-8 different aids over the last two months and ALL have been excellent, professional, and friendly.
2019-06-19All helpful at all times
2019-06-19I never had to wait and always came right in for treatment which was great, unlike other doctor places, everyone was lovely who worked at SPEAR
2019-06-19Great interpersonal skills and overall kind, professional staff
2019-06-19Worked with several people over the weeks. Everyone was helpful and friendly.
2019-06-19Selvano, Amanda, Kayla.
2019-06-19Ashley and her team (Talia/Kwame and Victoria?) were incredible. Super warm, friendly and always helpful showing me how to do the exercises and stretches. They made PT fun and rewarding. Amazing progress in a short amount of time.
2019-06-19Deanna, Dominica, Chandler and Grace were the most wonderful people to be greeted by every morning. Each with their own unique personalities, they made this treatment experience wonderful and truly enjoyable. I felt that I was truly able to bond and make friendships with each of them! I loved coming in to SPEAR each week and learning how their applications to PT schools had progressed and shared Deanna's and Chandler's enjoyments once they got in. They were an integral part of my SPEAR family.
2019-06-19Aaron, Jon, Carly. All very charismatic and helpful.
2019-06-18Manny Cuadrado mostly. Very patient and helpful.
2019-06-18All were great.
2019-06-18I don't remember names but everyone was extremely helpful and knowledgeable of what they were doing.
2019-06-18Stephanie David- Stephanie was better than I could've ever asked for she is very nice and new the best exercises for me from day one
2019-06-18I worked closely with Cory and DeAndre most days during my visits and they always helped ensure I was performing the exercises correctly. Al and Kevin have also <br /> helped me and I have only positive experiences with them.
2019-06-18Jared very kind and professional.
2019-06-18I initially worked with Joe Costello but primarily worked with Kristen Markoe, who was outstanding. She was always incredibly pleasant and kind, enthusiastic, personable, knowledgeable, etc. Basically every positive adjective that could be applied should be. Also shoutouts to all the aides who helped me including Kim and Manny, who were always excellent.
2019-06-18The techs were always fun, friendly, and very helpful! Everyone is nice and makes the experience pleasant. The facilities are excellent.
2019-06-17Wonderful team, really.
2019-06-17I was always welcomed and well-attended to upon arrival by staff at the front desk. Also, Jordan (my exercise tech) was knowledgeable and over time helped me by being encouraging as things got more challenging.
2019-06-17Both Dustin and Jennifer were phenomenal.
2019-06-17Gabby is the consummate professional while at the same time being very sweet and considerate
2019-06-17The tech staff were fabulous.. courteous, helpful, and responsive.
2019-06-17Joe, Wesley and Shannon were the techs that I worked with most often. They were great, helpful and knowledgeable.
2019-06-17Al, D, Kevin, Corey, and Mike were all FANTASTIC. Thanks for all the advice about the tattoo, Al :)
2019-06-17I worked with Al a lot, who I thought was really nice, fun, knowledgeable—just good at his job. I hope he's finished The Sopranos by now, and I hope he loved it.
2019-06-14Josh Kaufman - excellent experience, very knowledgeable, and showed true care for getting me back to health.
2019-06-14Matt and Jen. The Pts aides were not only courteous. I was very impressed by their expertise in all the eercises. They knew + could adjust me to correct me to arrive at perfect form.
2019-06-14Tech- Alex - Very good experience. Aide - Jeff- Very good experience
2019-06-14Had many, all lovely!
2019-06-14Kevin was great. He pushed me in all the right ways. Khari was also excellent.
2019-06-14Shaun Whited. Shaun is a great dude, a plesaure to work with and really knows his stuff. Enjoyed being his patient and made a great recovery in about 6 months. Would recommend his services to anyone including family members.
2019-06-14Everyone was always so nice and cheerful.
2019-06-14one thing that could be improved is during busy hour there is no enough lockers, and for once / twice they ran out of shorts/tshirts.
2019-06-14Everyone has been excellent and completely friendly. Carl was my aide and he was great. Megan has been wonderful at the front desk.
2019-06-13Melanie and the aides were extremely helpful. I was really discouraged when I first got hurt and their positive energy kept me going. I am extremely happy with my results.
2019-06-13Tim<br /> Wes<br /> Lindsay
2019-06-13I worked with several aides, Muji and Sneha (may have spelled those incorrectly, sorry!) primarily. All of the aides were very attentive to making sure that my form was good. They were also so helpful when it came to adjusting the ease/difficulty of the exercises to fit my needs!
2019-06-13Kim and Manny were very helpful and encouraging.
2019-06-13mary francis is great
2019-06-13Megan is always cheerful and helpful! It's nice to see her before starting my session.
2019-06-13Andrea and Bianca are great and make sure you’re doing the exercises the right way.
2019-06-13Justin and Jared are both the best, and the front desk is always kind and friendly - even at 7am!
2019-06-13All of the aides i worked with were extremely helpful in showing me exercises and helping me to get supplies. All very friendly! Mostly spent time with Chris and Julia who have left SPEAR but everyone i have worked with has been so helpful and great also!
2019-06-13So nice to be able to go to a session and then shower afterwards!
2019-06-13never had to wait. everyone was helpful and courtesious.
2019-06-12Therapy techs/aides are extremely friendly and helpful!
2019-06-12Michelle Rooney, very good experience.
2019-06-12svetlana was primary, shewas great. also kim talia minny wilhelm; all good
2019-06-12Miranda, Sam, Deandre, Kevin, Al, probably some whose names I'm forgetting. All were great.
2019-06-12Kristen has been AMAZING! She has given me the tools and exercises to work outside of the office and in the office has really driven my progress. All while having fun!
2019-06-12Gina Aicardi is so kind and a great physical therapist! I will miss talking to her and she really went above and beyond to help me recover.
2019-06-12Everyone was great, honestly.
2019-06-11staff always friendly and helpful
2019-06-11Gina Aicardi is so kind and a great physical therapist! I will miss talking to her and she really went above and beyond to help me recover.
2019-06-11I appreciated working with all of the techs/aides who supported my healing! Hudson, Emma, and Jamie all worked with me. I particularly appreciated Hudson's calm instruction, observation, and correction with kindness; Emma's way of putting people at ease and encouraging challenge by demonstration and coaching; and Jamie's encouragement.
2019-06-11Used a bunch in my time, had really good experiences with both Kwame & Wilhelm
2019-06-11Ben was very helpful and encouraging. He always answered all my questions and made sure to educate me on my physiology and my body awareness, so I can tell in the future whether I'm pushing myself too hard or not.
2019-06-11Miguel was so great, helpful and patient!
2019-06-11Jared, Bria and Jen were always helpful.
2019-06-10All were awesome!
2019-06-10Dustin was great
2019-06-10I loved working with the whole Spear team especially Emma and Gabe.
2019-06-10All of the techs/aides were helpful.
2019-06-10Somer was excellent and very friendly
2019-06-10Everyone was always very considerate
2019-06-10Quianna was great and very helpful and friendly when I had any insurance questions
2019-06-08Emma was very friendly and helpful, attentive at all times. Thank you!
2019-06-07Josh was always very helpful and nice, and Margot (intern) would always be very thorough, sweet, and helpful.
2019-06-07Jon was very accomodating to adjusting my schedule when needed.
2019-06-07Everyone pitches in, and Nicole gave me a lot of personal attention even during my exercises.
2019-06-07Jared was my aide.<br /> <br /> I had 1 bad experience with an individual at desk the day I had recieved permission to come in minutes early. She rudely said no after checking with Kyle.
2019-06-07I worked with Corey and a few others - Michael? Corey in particular was great.
2019-06-07Phaeleau - excellent!
2019-06-07Spear is a very welcoming place! I come first thing in the AM and not everyone is as awake and ready to go as I am but they are pleasant nonetheless.
2019-06-07The team here is really positive and welcoming. I've been really impressed with the positive attitudes no matter what time of day I arrive.
2019-06-07I worked with Neema a lot, and also with Luba. Neema was very encouraging and engaging, and motivated me to push myself. Luba did the same.
2019-06-07loved everyone from the front desk, to the assistants, kristen and svetlana
2019-06-06Aaron - very good
2019-06-06Jonathan, the best. He listens and evaluates what you need. goes beyond the regular therapy and challenges you.
2019-06-06all go above and beyond! react to my needs very quickly <br /> thank you ray, josh, kayla, kevin, amanda, and kurt
2019-06-06Jonathan, the best. He listens and evaluates what you need. goes beyond the regular therapy and challenges you.
2019-06-06Crystal, Mique, and Leslie are all helpful lovely people<br /> 44th street location is cramped when at full capacity
2019-06-06All the staff are working on same page- friendly, competent and keenly aware of treatment to be provided
2019-06-06The treatment area can get very crowded at peak times
2019-06-06Everyone was great
2019-06-05Aria, Amarinder were both excellent
2019-06-05Manny was always very friendly and helpful with setting me up for my exercises.
2019-06-05As I visited spear many times during the course of 8 months, I met with different techs. Jared and Bria were both great and super friendly to me each time I came - whether or not I was working directly with them.
2019-06-05I think I worked with almost all the aides, Ben, Corey, Mike, Al. They were all great. Just a few times they were swamped and had to get their attention for the next exercise.
2019-06-05Josh and Kevin were both awesome. Super helpful, knowledgeable and willing to answer my many (many) Qs.
2019-06-05Same comment as above.
2019-06-05Hudson, Kari, and Hannah were all amazing! So friendly and knowledgeable.
2019-06-05The woman who usually checked me in (I don't remember her name, but she always worked Tues/Thurs at 8am) was super friendly and professional. All of the techs were also very friendly and helpful.
2019-06-05Talia Kim and Kwame were all fantastic!!
2019-06-05Hudson is always so helpful and kind.
2019-06-05I primarily had Hudson as my tech / aide, and he was great. He was a strong communicator when explaining stretches / exercises (including showing me), was patient, and always had great energy and warmth.
2019-06-04Emma and Hudson were great!
2019-06-04Always looked forward to going because everyone on the floor, including the PT, made it a really simple, fun, rewarding experience.
2019-06-04Greg was great!
2019-06-04Jared- Jared was very attentive and looking for opportunities to connect, check in, and offer specific tips on exercises
2019-06-04All experiences with aide were good.
2019-06-04Everyone I worked with was extremely friendly and knowledgeable.
2019-06-04Grace, Sneha, Mosha, Kristen
2019-06-03Brooke! She was awesome and so helpful!
2019-06-03Virtually everyone was fine. I liked Miguel and Ben particularly
2019-06-03You guys are SO SO great--love all of your energy!!
2019-06-03Tom is awesome! He always listens to any pain I am having. Works on progress and increases difficulty appropriately.
2019-06-03Phaeleau Cunnreen and Melanie Rocchio, took great care of my elbow.<br /> Shiann Hancock, is a sweetheart and always in good spirit.<br /> crystal Hall is cool and a wonderful DJ.<br /> Josh and Alex are fellas whom i talk to about sports. Nicole Obenrader is America sweetheart and loving helping as well as someone anyone can learn from.<br /> Meek, is a solid brother!
2019-06-03I worked with everyone in the office, and everyone was great. I think the only thing that they could do to improve would be to introduce the next person who will help, and make more of a formal handoff.
2019-05-31Kevin is excellent
2019-05-31All that I interacted with are professional, friendly and helpful.
2019-05-31minimal to no wait to start treatments
2019-05-31all the tech aids are helpful and kind and treat you like family
2019-05-31Everyone works well together and seems to like working here.
2019-05-31Kevin- very helpful, great experience
2019-05-31Aide, Emma was kind and very helpful - also respectful of my knowing my body and limitations.
2019-05-31Jon- The Best!<br /> Carly- Awesome!<br /> Yin-great!<br /> <br /> No bad experiences.
2019-05-31The tech/aides do a fantastic job and although they are juggling exercises for multiple clients in parallel, attention is always prompt, and exercises demonstrated with expertise and a good humor.
2019-05-31All tech/aides who assisted Michelle have been very courteous, supportive and attentive.
2019-05-31Everyone on staf is friendly and helpful.
2019-05-31Multiple, but they were all lovely!
2019-05-31all the techs are friendly, helpful, and great to work with.
2019-05-30Always have a great time with staff.
2019-05-30Kramer and the rest of the staff were a pleasure and very knowledgeable.
2019-05-30Bria, Jordan, Jared, Jen, and Matt were very solicitious
2019-05-30Kurt, Ray, Josh, Amanda, Kevin, Kayla - As I take my final spin here at Spear I can only think about how much I will miss playing wheel of fortune with Kurt.
2019-05-30Bianca - very helpful and patient
2019-05-30Appreciated the tech/aides jumping in whenever/wherever needed and asking how I'm doing each visit.
2019-05-30Naris and Drissa were incredibly attentive and extremely kimd. And very good at their jobs
2019-05-30Front staff hit and miss, some very nice people and other not that friendly<br /> Area sometimes too croweded<br /> <br /> Kwami, Mani and Will. Professional, friendly, nice, warm and kind. They are great
2019-05-30Jamie was excellent throughout. We had a few differences of opinion on approach/progress at several points and she was impressively professional in working through those lowpoints (for me) and hearing my concerns/frustrations with my injury. Very adept at sizing up what worked/didn't work as well - and adjusting accordingly. She is a great combination of pleasant demeanor and firm confidence in her wealth of knowledge/expertise. Especially good at the juggling of several patient at a time. I would give top marks. 72nd St is a lively well kept facility.
2019-05-30Patrick, Ricky, Amy, mostly assisted me.
2019-05-30Everyone at the desk has been wonderful, especially Robin!
2019-05-30Michelle is a wonderful physical therapist and every session was great - she helped me immensely. I would say the space itself can get a little crowded, but other than that everything was top notch.
2019-05-29I can't remember their names, but everyone who worked with me was very helpful and attentive.
2019-05-29Mike and Miguel were very chill with me. I enjoyed talking to them and they made me feel comfortable and welcom
2019-05-29Helpful attentive and informative.
2019-05-29Manny helped me a few times and was excellent.
2019-05-29The techs and aides could not have been more friendlier or helpful.
2019-05-29Narvies (sp?) and Ed were two of the aides I worked with and I feel they deserve a shoutout for how friendly and helpful they were. Keep up the good work!
2019-05-29Didn't have an aide this time
2019-05-29Crystal / Hudson - both were extremely knowledgeable, patient and kind. They were approachable and easy to talk to, and integral to the progress I was able to make.
2019-05-29All of the women (it was mostly women, and they're definitely better :) working here who helped me at various times were awesome and friendly and competent.
2019-05-29I have worked with multiple techs and had a good experience with all.
2019-05-29Everyone was super friendly and helpful!
2019-05-29Yin was exceptionally great. Always professional and kind.
2019-05-29Nima (not sure if I spelled his name correctly) was by far my favorite
2019-05-28huge shout out to the techs/aides that work at this facility, they are all so positive and pleasant and are completely on top of everything - i never felt like i had to wait for a table to open up or for instruction, i felt comfortable reaching out to anyone who was nearby for pointers or tips and they were ALWAYS ready to help with a smile and some encouragement.
2019-05-28Anyone that has assisted during my sessions has been very friendly and helpful. You can tell everyone gets along great-good team work.
2019-05-28Silvano interacted and followed up and observed the exercises which Derek prescribed.
2019-05-28Worked a lot with all the aides, specifically Mary and Jressa (sp?) were very helpful.
2019-05-28A little crowded in the room
2019-05-28I had several aids, they were all very helpful and pleasant
2019-05-26manny was the best and always made a point to say hello to me when I walked into the office in this ridiculous voice like SHAAAROOOOOON
2019-05-24Ty and Ben were terrific and my usuals.
2019-05-24Aaron, Mike, Yin, Carly & Henry are usually who I worked with and they were all amazing!!!! I'm going to miss them, they were so nice and fun and helpful and always helped make sure I was doing the right form with my exercises.
2019-05-24Dustin Baldwin, very helpful and informative.
2019-05-24Karl--aka THE MAN<br /> <br /> Very great to talk to, always made visits fun
2019-05-24Amy is really professional and understanding.
2019-05-24My visits have always been fun, energetic and very helpful. The flexibility in the morning was always helpful (eg allowing me to start at 7:40 even though I was scheduled to start at 8:00).
2019-05-23Kramer was excellent - very knowledgable and very nice. Emma was also very helpful.
2019-05-23Several aides were very friendly and helpful.
2019-05-23the aides vary in personality from outstanding to adequate
2019-05-23Everyone was very helpful and nice.
2019-05-23The entire staff from the onset were very courteous as well as greeting me by name every time I came through the door
2019-05-23Great experience all around from front desk to PT's to aids. Good environment and helpful staff in all areas.
2019-05-23Gabe/Carl/Emma - My techs were the best!! I am so happy I was able to develop such great relationships with all of them. They were friendly, funny, supportive, and genuinely cared about my rehab process.
2019-05-22Meghan at your front desk is so friendly and is very accommodating to your schedule - she couldn't be more polite.
2019-05-22Crystal has been so kind and supportive during my time here.
2019-05-22Everyone who assisted was professional and helpful.
2019-05-22Everyone is beyond friendly, talkative, encouraging and helpful. Everyone seems to go out of their way to make sure you are not waiting and are helped.
2019-05-21Both main physical therapist and aide were knowledgeable and very professional. Excellent experience.
2019-05-21Always had great experiences with staff - very helpful when it comes to demonstrating technique.
2019-05-21Everyone was really nice!
2019-05-21Brittany is excellent. had many different aides and they were all good
2019-05-21Kim and Talia
2019-05-21Jenn; Bria-- no worries
2019-05-21I tended to work with many different aides and they were all great. For a while I worked with Dustin, who was then an intern, and he was also great.
2019-05-21I did not know what to expect and I have no complaints. i am completely satisfied.
2019-05-20Everyone was great. Very helpful. Worked great as a team.
2019-05-20everyone steps up to help
2019-05-20loved working with manny and wilhem they are such gentlemen
2019-05-20Different every time.
2019-05-18derek was awesome! he was really great to work with and answered all my questions and was really flexible with scheduling.
2019-05-17Emma - great!
2019-05-17Lupa (sp? I believe she's Polish) among others were very helpful and attentive.
2019-05-17Kramer was an excellent resource and therapist!
2019-05-17Everybody has treated me really well and would be more than happy to come back, if Medicare allowed me to.
2019-05-17Michelle was great! A consistently positive experience and I felt like she was on my team helping me reach my goals.
2019-05-17All pleasant and friendly and helpful.
2019-05-17Had a number of aides over the course of my treatment, but most were positive and competent.
2019-05-17Ariana, Yin, Carly - all great!
2019-05-17Michelle was great! A consistently positive experience and I felt like she was on my team helping me reach my goals.
2019-05-16Very welcoming environment.
2019-05-16Les-Lie. Crystal. Shiann.
2019-05-16Tatianna and Manny were very helpful. They often checked in with me to make sure I was okay when I was completing activities.
2019-05-16Lizzy Rollo oversaw the majority of my PT and developed a program which steadily built up my range of motion and strength.
2019-05-16Very friendly and helpful
2019-05-16Wilhelm and Manny - both friendly and knowledgeable
2019-05-16VARIED BUT ALL EXCELLENT
2019-05-16All the aides were great
2019-05-16loved working with kim she is always so positive
2019-05-16Carina was great
2019-05-15Everyone were great and nice and fun!
2019-05-15Manny was excellent. Always on top of everything, knew the different exercises and was very helpful for both myself and Cydni
2019-05-15Jared, Jen, Matt<br /> Very attentive, knowledgeable, and generally all around nice people!
2019-05-15Jen was so friendly and always was eager to help
2019-05-15All the aides at Spear were very friendly and helpful!
2019-05-15Had a great experience with Greg, Manny & Kim at Spear Physical Therapy! They challenged me and were helpful every step of the way.
2019-05-15Josh Kaufman - extremely knowledgeable and great at tailoring exercises to specific situations. I've been in PT on and off for 10+ years and Josh is the best of the best in my experience
2019-05-15The front desk and all therapists/aids are extremely friendly. I am always met with a smile and therapists are always asking if they can help in any way.
2019-05-15Techs are great... Manuel, D'Andre, Al... blanking on some names here.
2019-05-15Elaine Crerar, the OT who treated me was very respectful, helpful and professional at all times. The aides helping her were also very helpful and friendly.
2019-05-14felt very confident in Christine's guidance/treatment plan
2019-05-14Great = )
2019-05-14Luis was great and all of the other people were as well - it was a very cheerful and happy-making experience coming here and my knees feel totally recovered and I am inspired to carry on doing all the exercises that Luis so patiently taught me :)
2019-05-14various at different visits all were good
2019-05-14I really appreciated the effort of the front desk staff remembering my name and welcoming me every day.
2019-05-14Amazing! Techs remembered my name and my story every time.
2019-05-14Jared, Bria, Autumn. All excellent. Very knowledgeable, helpful, kind and professional.
2019-05-14all were very helpful
2019-05-14worked with Miguel and Cory on exercises<br /> both were excellent<br /> friendly, professional, courteous, knowledgable<br /> also Kevin as an aide
2019-05-13Overall the aides were friendly and helpful. There was one who wasn't giving me much attention initially, but I think he got feedback and improved over time. I don't recall the names.
2019-05-13Manny - Great!
2019-05-13Aaron was always a delight as were all the other techs and aides! I loved the friendly vibe of the whole team to each other and to patients
2019-05-13Mary & Norvis —— love them. Terrific aides.
2019-05-13Mithun Abraham was outstanding to work with. Thank you so much for all your help Mithun!!
2019-05-13Loved working with Svetlana, Manny, Tahlia
2019-05-13Jared and Bria - both were very helpful throughout the process
2019-05-10All the techs were so professional and made you feel comfortable in a busy practice.
2019-05-09jonathan & michael were always very helpful
2019-05-09Staff was very helpful, especially during the intro visit.
2019-05-09very friendly and helpful - had different techs
2019-05-09Michael, Yin, Carly
2019-05-09I really enjoyed my time. I really liked how Jason was able to incorporate fun things into the activities. Also, everyone is always very kind and understanding.
2019-05-09never had to wait to see anyone! shannon was great, good listener, assigned me just the right homework.
2019-05-09I worked with Kristen and Dikiye most appointments, and they were both fantastic, helpful, and super friendly. All of the techs who helped me during my treatment were great
2019-05-09brilliant experience with blair (and justin)! i feel so much better than when i walked in and felt understood and like my needs were met. im so happy i came to spear!
2019-05-08Jasmine was awesome
2019-05-08Manny was very a great assistant to Brittany and was a source of encouragement and motivation.
2019-05-08All -- Kim, Niki, Ricky, Patrick, Levy, etc. -- were excellent: attentive with an upbeat attitude.
2019-05-08Ty and Reed - both were great. Always thoroughly explained/showed me how a stretch or exercise was supposed to look/feel and corrected me (in an encouraging way) if I had poor form.
2019-05-08Gabby was incredible - as was the rest of the staff. Love you guys!
2019-05-07I worked with several techs and they were all very friendly, knowledgeable and helpful.
2019-05-07Ben great<br /> Carl great
2019-05-07Kimberly & Talia were attentive & helpful and provided supportive guidance when performing exercises that were at times challenging.
2019-05-07All the tech/aides I worked with were great!
2019-05-07Carina and Di (apologies for the spelling), were always very friendly and helpful. They were very knowledgeable about the various exercises and were great at explaining and demonstrating them.
2019-05-07Meek and Julia are the best! They are super knowledgeable of all the PT exercises and help to make sure appointments stay within the scheduled time period.
2019-05-07Manny and Kim were great to work with. They made me feel very welcome and taken care of every day.
2019-05-06Very friendly and helpful with questions.
2019-05-06Support staff did not check me in once and told me to wait for Greg and my appointment was 10 minutes late with Greg waiting for me.
2019-05-06All were top notch!
2019-05-06all of them
2019-05-04Kayla Kurt and others were always awesome
2019-05-03Norvis, Drissa, and Mary all oversaw my exercises throughout my time at SPEAR and were very helpful. They were positive and patient. Enjoyed working with all of them!
2019-05-03I've felt welcomed and comfortable during each and every one of my appointments
2019-05-03Ashli Bottino, therapist, wonderful! Hudson, and other techs/aides, very attentive and friendly.
2019-05-03Overall very good. Sometimes the floor space gets a bit crowded for exercises.
2019-05-03The front area never felt like a “waiting” room.
2019-05-03Anika, Ricky, Patrick, Amy and Misa are all fabulous. They always made sure that I knew what to do. They are all friendly and caring people, who made coming to PT a great experience.
2019-05-03Everyone at Spear was incredibly pleasant and helpful!
2019-05-02Everyone was really friendly and approachable. No complaints - only good things to say.
2019-05-02Everyone was extremely friendly and easy to talk to. The whole experience was excellent.
2019-05-02Ariana, Ans, Yin, Carley, Henry,Mehul, Aaron and I am saving the superstar for last Mike. I was here for six month and lol the patience they had with me... I never remembered any of my exercises or my phone was ringing but through it all they were so patient and friendly if I could I would hire them in my organization
2019-05-02Crystal and Leslie were very helpful with the exercises and prepping.
2019-05-02Brett Warner is EXCEPTIONAL.
2019-05-02Really clean - nice open layout. Everyone is very friendly and it's a great atmosphere.
2019-05-02facility seems worn compared to others and very tight during many visits
2019-05-02Jared in particular had really positive energy.
2019-05-02Bianca was very friendly and helpful
2019-05-02Jamie is a excellent and caring therapist. She's very knowledgeable and addressed all of my concerns.
2019-05-02nicole and kevin are a good team
2019-05-02The experience on the floor was amazing, everyone was extremely friendly and they would always ask if I needed assistance.
2019-05-02Was always attended to almost immediately and on a first name basis. Jen was always very courteous and made the check in process a breeze.
2019-05-01Miguel, Mike, and Kevin are so wonderful! I didn't think PT would be fun but then it was
2019-05-01Timely call. Welcoming staff.
2019-05-01All members were super helpful and attentive.
2019-05-01Justin and all of the aids (*Matthew Owyang) provided kind and professional help!!
2019-05-01I wish I could have gone down earlier to warm up/stretch
2019-05-01Hudson, Emma, Carl all helpful and capable.
2019-05-01Nicole Surach Excellent- I love her. She is amazing!
2019-05-01Silvano Sepulveda provdied excellent information about how to perform my exercises properly.
2019-05-01Everyone I worked with was excellent. The one criticism I would have is that sometimes the floor would be crowded so I would have to be a little bit vigilant not to bump into other people. Also, sometimes I worked with a number of different aides in one visit and it was not always clear who I should be looking to for assistance.
2019-05-01Julia was very helpful.
2019-04-30Super friendly and happy to help when I have questions about exercises. Made me feel welcome and comfortable asking for assistance when I needed it.
2019-04-30Shannon + Matthew
2019-04-30Front desk staff was so nice and polite. They were patient and responded to all my questions.
2019-04-30front desk and assistants always greeted me by name and asked how I was doing making me feel welcomed
2019-04-30Usually Jordan, and he was a benevolent task-master!
2019-04-30i re injured my back working with an aid do to an exersize i still am not suppose to do
2019-04-30Carl and Jamie seemed uncertain and unfocused.<br /> Emma and Hudson were wonderful.
2019-04-30Brian was always available to help me make sure that my form was correct. He was so helpful if I forgot how to make the right exercises.
2019-04-29MIke was great with all my needs.
2019-04-29everyone was great and helpful, never felt like i was imposing in any way
2019-04-29Justin and Wesley have been professional and friendly during my treatment. They made the whole experience comfortable and motivates you to do your best without pushing you too far.
2019-04-29Cody and Meghan were always available for question and accommodating to anything i needed
2019-04-29Loved working with Ty Reid and Ben. They were always so helpful with making sure I was doing the exercises correctly. Made it fun and enjoyable
2019-04-29Tech/aide very pleasant
2019-04-29I never had any issues like long waits or rude treatment. Everyone is pleasant.
2019-04-29Everyone was very helpful and responsive
2019-04-29Crowded. Don't like the fact the tables are never cleaned. People wear sneakers on the tables
2019-04-29Everyone at Spear is amazing!
2019-04-29Everyone is so nice, starting with an easy check in experience.
2019-04-29Everyone was great.
2019-04-26Ben. Good and easy experience
2019-04-26many of them. All fine.
2019-04-26I worked with different aides, they were attentive and helpful and corrected me when I was doing an exercise.
2019-04-26Corey - great, very helpful<br /> Mike - great, very helpful
2019-04-26Two or three of Kyle's tech/aide helping me which I am not remember all of their name except Jaret . They all great especially Jaret have been helping all my exercise very well and kind .
2019-04-26All of the people with whom I have interacted at SPEAR have been excellent. You have a great staff
2019-04-26Cody and Meghan were always available for question and accommodating to anything i needed
2019-04-25Leslie was great to work with!
2019-04-25Always prompt which is extremely helpful.
2019-04-25All of my tech aides were excellent -- patient, attentive, kind, and fun.
2019-04-25Larissa, Crystal & Leslie were extremely helpful and informative throughout the process.
2019-04-25treatment area can be crowded
2019-04-25Justin. Overly positive experience, solved my problem and gave a solid plan for continued home care and exercise. Would recommend him and Spear to anyone.
2019-04-25Kim was lovely and helpful with the exercises. Svetlana the student was really knowledgable as well
2019-04-25Carley was my main therapist and she is awesome.<br /> I also worked with Jordan and Matt and they were very motivating and corrected me when I was doing anything wrong.
2019-04-25Alex has been a delight to work with. Very friendly, approachable and knowledgeable. His attention to detail is excellent and his manner is very professional.
2019-04-25Everyone I have worked with has always been a pleasure!
2019-04-25I had multiple aides during my time here and they were all equally excellent.
2019-04-25Tom Anderson - always attentive, caring and pushing just the right amount. An amazing job.
2019-04-24Genuinely excellent all around
2019-04-24Brett Warner: excellent experience all around
2019-04-24Carl. Very helpful and easy to work with
2019-04-24Olivia- always pleasant - always keeping me moving which was appreciated. My only complaint on physical surrounding is sometimes it is too busy.
2019-04-24Luibov is very helpful watch me closely to make sure I'm doing the exercise correctly. Courteous and pleasant
2019-04-24Saltano is amazing! Super attentive
2019-04-24excellent Anika, Ricky Patrick Amy
2019-04-24amanda <br /> kayla
2019-04-24Had different aides each time -- all were terrific
2019-04-24Amanda and Kaila were teriffic. Very personable and knowledgeable
2019-04-24Manny was always helpful and friendly
2019-04-24Tanya, Laura, and others - all wonderful!
2019-04-23Outstanding- everyone. Tawney, Christian, Neema, and Olivia.
2019-04-23Michelle is wonderful - super PT, takes the work seriously but also fun - I have really enjoyed getting to know her and trust her; she is very good at what she does<br /> Necka (sp?) and Olivia know me now and are very welcoming when I check in
2019-04-23Leslie and Meek (Sp?)<br /> Both were great. Friendly and very helpful.
2019-04-23primary contact Alex Zhao - very helpful and motivating. Also had contact with Larissa (assistant) who was helpful and noticed when you needed something.
2019-04-23Facilities are clean, well maintained and tons of equipment to work with.
2019-04-23THEY WERE ALL VERY GOOD
2019-04-23Brian and Shannon were great!
2019-04-23Everyone is helpful and answers your questions
2019-04-23Most of my sessions were with Jasmina. My last ones were with Jamie. Both were fantastic. Very knowledgeable and thorough but personable and down-to-Earth.
2019-04-23I never had any issues like long waits or rude treatment. Everyone is pleasant.
2019-04-23Had different aids each time, but all are very knowledgeable, attentive, and patient.
2019-04-23Worked with different aides each week; all great experiences.
2019-04-22Ashley and Hudson and Emma were great
2019-04-22They were all excellent.
2019-04-22Josh. He was very helpful in taking over when Mohit was busy with other clients.
2019-04-22Everyone is very friendly and inviting. Great community feel!
2019-04-22Emma has been the aide who has worked with me the most. She is excellent. I have had only excellent help from all of the aides with whom I have dealt. They are courteous, attentive, knowledgeable and concerned. Thanks to Emma, Karl, Hudson and Jamie!
2019-04-22julia, leslie, mik, crystal, shianne - all fabulous, helpful, knowledgeable, and wonderful ambassadors for the clinic.
2019-04-22a bit overcrowded, great other than that
2019-04-22clean well maintained facility
2019-04-19Matt and Jordan were wonderful to work with.
2019-04-19Manny, Michael, Wilhem
2019-04-19Crystal was amazing! She always greeted me with a smile, had a pleasant disposition, and explained the activities in full detail. Every time I came in for treatment, she made me feel welcomed. I appreciated her warm demeanor, and willingness to assist.
2019-04-18Wesley, Brian and Shannon are great
2019-04-18I have had multiple but most frequently with Nima. He provides corrective techniques and focuses in on the exercises being done. I don't know the names of some of the other aides but they weren't all paying attention to if I was doing the exercises correctly.
2019-04-18Alyssa is an absolute sweetheart. She knows what she is doing and has great knowledge of exorcise and proper position.
2019-04-18Cannot speak highly enough of the staff! Friendly and very helpful
2019-04-18Manny and Wilhelm were very helpful in between working with PTs. Monitored my exercises to make sure I was doing it correctly. I found everyone very helpful and pleasant
2019-04-18Only one problem -- the names on the name tags are too small. I was never sure of anyone's name other than Don. All were lovely, though. Helpful and kind. You need nametags people can read from a respectful distance.
2019-04-18Honestly every single person at Spear has been so so nice and encouraging! I cannot imagine a better experience
2019-04-18I've had physical therapy twice before at other places and this has been the best experience yet. Competent, efficient, pleasant atmosphere.
2019-04-18Techs are great - Karl, Gabe and Emma helped me a lot and are all great.
2019-04-18Thechs are so great! They pay attention and make you feel like you're being taken care of. Physical therapy can be a little boring sometimes and they make it a little bit more fun when they make convo and get to know you.
2019-04-17Crystal - very helpful & friendly...always patient and also very clear on all instructions and demonstrations! Thank you!
2019-04-17Great experience with all doctors and tech/aides
2019-04-17Kim and Manny are always friendly, helpful, and knowledgeable.
2019-04-17Terrence has been nothing but wonderful and patient throughout the entire time at spear that he has been my PT, I would go no where else and highly recommend him to anyone! He targets all possibilities to figure out where the issue may lay or be a problem.
2019-04-17Brian, Wes, Jo are all terrific
2019-04-17AJ was always attentive during my sessions, making sure to periodically ask how my knee and back were feeling.
2019-04-17Jared is awesome, but the whole team is amazing
2019-04-17Brittany and Allen
2019-04-16Sometimes I had to wait inside the treatment area for people to come to me. Sometimes it was 10 mins which seemed less than ideal. Sometimes when I was done with an exercise, I didn't know who to go to get the next exercise. Some technicians were better than others in their attentiveness.
2019-04-16all of them have been amazing!
2019-04-15Everyone was very helpful and friendly!
2019-04-15Rebecca Jones. She is very committed and professional as well as always great about returning emails Inbetween seasons.
2019-04-15Autumn and Bria
2019-04-15Michelle Troiano and Hudson i think his name is were always very helpful.
2019-04-13I actually looked forward to my visits to Spear.
2019-04-12Sometimes I had to wait inside the treatment area for people to come to me. Sometimes it was 10 mins which seemed less than ideal. Sometimes when I was done with an exercise, I didn't know who to go to get the next exercise. Some technicians were better than others in their attentiveness.
2019-04-12Everything was perfect.
2019-04-12Mohit and Josh were knowledgeable and excellent to work with
2019-04-12I have had great experience with all the tech/aide...they are just wonderful people. Josh, Amanda, Kayla, Kurt and Ray.
2019-04-12Every Tech/Aide did an excellent job. They were patient, personable, and all had a positive attitude.
2019-04-11Excellent experience every time
2019-04-11Norvis and Alan provided excellent care. Monitored PT exercises and made suggestions for improvements in posture/positions which was much appreciated.
2019-04-11Leon was great and very creative in modifying my treatment depending on what was going on with my knee. He was extremely helpful ins developing an at-home plan that was easy for me to follow.
2019-04-11I worked with many of the techs and they were all great
2019-04-11All staff were both incredibly friendly and professional.
2019-04-11Natalya was the best
2019-04-11Techs are all great, very helpful
2019-04-11sometimes the main floor would get congested
2019-04-10Cory and Kevin were a great team. They pushed me to challenge myself, was very familiar with the exercises and made sure I maintained good form. He was always attentive and became a good friend during the course of my rehab.
2019-04-10I worked with all three techs -- Emma, Carl, and Gabe. Emma struck the perfect balance between letting me be independent and helping me. I found Carl and Gabe to be a little intrusive at times.
2019-04-10Bianca was excellent, always kind and conscientious
2019-04-10Justin Horwath - Excellent, knowledgeable, patient, helpful
2019-04-10Maliha is a joy. Ben and Reid are also helpful.
2019-04-10George Stamboulis and Crystal--all around excellent. Also Leslie
2019-04-10My experience was positive.
2019-04-10i worked with emma, gabe, karl, jamie. they are all excellent!! i mostly worked with emma who is fantastic, friendly, knowledgeable, amazing!
2019-04-10Luba and Olivia are attentive, warm and knowledgeable. They were great to work with.
2019-04-10I worked with several people but mostly Ariana and Yin. Everyone was extremely attentive, friendly, professional - I could go on and on.
2019-04-10front desk staff were always very welcoming and helpful when i had questions about insurance. i never had to wait to see carley and appreciated how prompt and timely everything was when squeezing appointments in during my lunch hours. the tech/aides were always very friendly, helpful and attentive. other than a couple of times when it was particularly busy and felt a bit crowded, the space was really great to be treated in.
2019-04-09everyone was courteous and very outgoing
2019-04-09Talia, Manny, Kim, and Welham were great aids are are always very helpful
2019-04-09Luba and Olivia are attentive, warm and knowledgeable. They were great to work with.
2019-04-09Excellent during visit assistance, speak shout out to Jared for always checking in on me!
2019-04-09Everyone is very welcoming and helpful
2019-04-08The front desk is always very welcoming, interactive, and enthusiastic.
2019-04-08I thought Blair Carney provided me with great care in a very professional manner. However, I was not as impressed by the other PTs who looked after me while he was on leave. In one instance, I had to interrupt a lengthy personal conversation between staff members while I waited patiently for the list of instructions I needed to proceed with my PT routine. // The other experience saw me given cursory care by the relieving PT, who palmed me off to a more junior staff member who seemed to have little idea or interest in what I was trying to achieve with my PT session at SPEAR. I'd go back to Blair Carney for other PT needs but I'd be reluctant to see anybody else unless they were part of the senior or management team.
2019-04-08Katie Franke was really excellent, taking her time to explain the muscle and ligament connections and how the exercises and manipulations act on those connections
2019-04-08Always greeted by name when entering and started therapy immediately. Everyone was friendly each time and helpful with any needs I had.
2019-04-08Kathryn Brummer<br /> Christopher Churchill<br /> <br /> Both were incredibly helpful throughout the entire process
2019-04-08I had several different techs over the course of my time with Spear, and they were all awesome. Really personable, helpful, and quick to spot when I needed help or a new exercise.
2019-04-06The staff is great, and I love the facility and location.
2019-04-05I mostly worked with Chandler - I had a good experience. The only thing I would recommend is potentially having more aides on the floor - sometimes when it is busy patients have to wait between exercises.
2019-04-05Never a wait. Everyone could not have been nicer. This is an exceedingly happy place!
2019-04-04Spencer, Diendre and Miguel were magnificent in carefully guiding me through the recovery process. Sometimes when the facility gets crowded, the wait time between the next exercise is increased.
2019-04-04couple of times i was made to wait longer to enter even if it was simply to use the restroom or change
2019-04-04Lea is always very helpful at the front desk and via phone and email
2019-04-04Lisa was extremely attentive and professional.
2019-04-04Staff was excelant
2019-04-04All staff was very welcoming and friendly
2019-04-04I worked with a few. Grace most often. Always challenged me in great ways.
2019-04-04Hudson was an excellent aide who was very professional and did a very good job of teaching me exercises.
2019-04-03Katie (Therapist) -- excellent<br /> Jordan (tech/aide) - excellent
2019-04-03several. they were all helpful.
2019-04-03Manny and Talia--great.
2019-04-03I'm not sure I ever waited for an appointment. The desk was notably pleasant and helpful.
2019-04-03Very good experience
2019-04-03The techs were always helpful and easy to talk to. They added to the atmosphere of warmth at Spear Murray Hill.
2019-04-03Ty, Ben, maliha and Reid
2019-04-03Diandre and Michael are the two that I worked with most of the time. They were both excellent and attentive. One comment would be that they could be more familiar with proper alignment of the body in certain exercises. I happen to know that several times they showed me things that were not in proper alignment, but I knew...but others might not. But I thought they were excellent and would want to work with them again.
2019-04-03Very professional and nice.
2019-04-03erin, great experience
2019-04-02Literally everyone at Spear is an absolute joy. All of my appointments, while challenging, were bright spots in my days.
2019-04-02Dustin, Jared, Jordan, Bria - All have been very helpful, funny and kind
2019-04-02marissa and stephen
2019-04-02Kim and Many are supper attentive and very friendly.
2019-04-02Aleks was my main therapist but I received assistance from all the aides at one point or another and found everyone professional and a pleasure
2019-04-02Ty, Ben, Maliha and Reid are all great
2019-04-02Jennifer, Bria, Jared--everyone was friendly and helpful! No bad experiences to report at all.
2019-04-02Everyone was extremely friendly...the place has a family-like atmosphere
2019-04-01Wes & Shannon were pretty much fantastic. They let me chill every once in a while, but were pretty attentive when I was ready to move on to the next drill.
2019-04-01Karina / Kristen
2019-04-01Front desk always greet me by name and with a smile, I can walk right into my appointment even if I'm early or late by a few minutes with no wait. Facilities are clean and well maintained.
2019-04-01Anika, Levi and Patrick were all so helpful and did a good job of mentally preparing for the next move while making sure to check on my progress as I worked.
2019-04-01Dustin, Jared, Brea, Jen and Jordan - All of them were great to work with.
2019-04-01Jesse was so helpful and supportive. She really helped me feel better physically but she also set my mind at ease that I would get here!
2019-03-29Love Corey, Sam, Al, Kevin and Mike.
2019-03-29All the aides were so great and friendly.
2019-03-29sometimes space is too crowded
2019-03-29Jennifer (in training): she was great!
2019-03-29Great experience with all Aides.
2019-03-29Wesley - very supportive and an overall great experience.
2019-03-29They were all good.
2019-03-29Brian assisted in my exercises, etc. Was extremely knowledgeable, answered all my questions and addressed any concerns. Great experience!
2019-03-29Sara is fantastic. She's very attentive and does a great job setting you up for success outside of Spear. She and all of the aides are some of the nicest people I've had the pleasure of working with.
2019-03-29Great having one core therapist but also awesome that everything can lend a hand/ help you if you have questions
2019-03-29Front desk was perfect. Never a wait.<br /> Every appointment was on time and I was seen immediately.
2019-03-28Dikyi was so friendly and helpful!
2019-03-28Dikyi is so nice and helpful!
2019-03-28Everyone at the front desk was so helpful. So much more friendly than any doctor or PT reception desk I've experienced.
2019-03-28Wesley. Always fun and friendly and gave correctional tips when necessary.
2019-03-28Zach has been great as well as the aids. There are a few times when they are more social among themselves vs focusing on helping/observing excercises.
2019-03-28I did not know any of their names, but they were all courteous, enthusiastic, and knowledgeable
2019-03-28John / Manny - both great!
2019-03-28Justin and Lisa, they were both excellent, kept me accountable, were very flexible in accommodating my schedule, the exercises have all really helped me improve
2019-03-28Kim and Manny were always super helpful and always gave me extra time on heat which made my day!
2019-03-28Sometimes it was very crowded, I liked it better when it was calmer<br /> <br /> Kim was very helpful and attentive with showing me proper form during exercises when Kristen wasnt around.
2019-03-28Michelle Dearwater was my main therapist. I can't remember the name of the couple gals who assisted but all were very attentive and assisted professionally.
2019-03-28All of the techs were great, especially Julia!!
2019-03-28Staff very friendly and seasoned skills
2019-03-28The front desk staff is always so kind and courteous.
2019-03-27Meek - very helpful and kind
2019-03-27the entire staff rocks
2019-03-27All good! Those people named above, also Janet & all the rest!
2019-03-27Gabe + Karl are AMAZING
2019-03-27The front staff was always so welcoming when I came in and Sarah always took me right away. The whole facility is clean and well lit. All the windows give you natural light which is very nice. Everyone in the room was always kind and friendly. Sarah and the aides always were able to step in and help and move me along to my next exercise seamlessly.
2019-03-27They were all good.
2019-03-27Pt staff is really good--friendly, courteous, professional and kind
2019-03-27Gwen Giffard - friendly, attentive and knowledgeable.
2019-03-27The staff at the front desk was always very friendly. It seems like a fun place to work. All of the tech aides that helped with ice, and exercises were very helpful and friendly.
2019-03-26Shannon Greenwald<br /> Pleasant experience throughout
2019-03-26Jordan is a very helpful, personable, and knowledgeable tech/aide. He gave me helpful tips on some of the trickier exercises too.
2019-03-26Everyone sincerely cared about how I was doing and were excellent in moving me from the front desk to the treatment area. All physical therapy techs were incredibly friendly and were happy to talk with me while I trained.
2019-03-25Larissa was the aide I usually had and she was really sweet, friendly, and thoughtful. Really impressed that she's able to remember all the details people bring up in small talk. My only complaint is sometimes she'd talk so much I'd forgot how many reps I did lol but that's ok. <br /> Libby really knowledgeable, I swear I thought she was a PT not an aide<br /> Leslie was really friendly, and funny. Def will miss her vibes in the office. <br /> Crystal was really nice, although she was a bit quiet compared to the other aides I worked with. She opened up but I'd tell her to not be afraid to be herself and be a bit more outgoing!
2019-03-25Josh Kaufman. Josh was great. He was able to come up with different strategies to tackle my issues until we found the one that worked, changing gear promptly if what we were doing was not yielding results. He was very patient and detailed in explaining the issues and the strategies with me, and generally a very pleasant person to work with.
2019-03-25I worked primarily with David, but also Amy, and Marissa<br /> All were terrific, professional, friendly, and sincere about helping with the issue with my shoulder.
2019-03-25Everyone has been kind and attentive
2019-03-24The entire team of techs were all extremely friendly and helpful. You can tell it was a very collegiate atmosphere and everyone just wanted to pitch in and help. Chandler helped me the most and she was great.
2019-03-22Tom Anderson was great all the way, extremely knowledgeable of what he was doing.
2019-03-22Alexandra K. knowledgeable and helpful with my specific issue
2019-03-22Lizzy, Brian, Jo, Westly
2019-03-22Larissa was amazing! She was patient and caring.
2019-03-22too small of a space , beyond excellent for the staff, they all get my jokes
2019-03-22The Tech were very good and Mike was very helpful
2019-03-22Kwami was awesome!
2019-03-22Yin, Karly, Aaron, Ari, and the rest are fantastic! They make it so much fun to be here!
2019-03-22Pat and the entire tech team brought a great energy
2019-03-21Everyone that works here smiles a lot so I think that says a lot.
2019-03-21Everyone is super. Leslie and Crystal were incredibly helpful, cheerful, funny and kind.
2019-03-21The entire staff is great. They made this experience enjoyable and comforting.
2019-03-21Kathryn--excellent, friendly, described everything in terms i could understand and was great at demonstrating exercises.
2019-03-21There have been a bunch of techs while I have come to Spear. Virtually everyone has been very helpful...The techs I dealt with most frequently were Justin, Meek (sp?) and Julia who have been great to work with. They have been extremely helpful and it has also been a pleasure to work with them.
2019-03-21the entire staff were great. They real stayed on top of showing the exercise
2019-03-21Natalia was great and friendly!
2019-03-21Deandre was super friendly and helpful in explaining exercises.
2019-03-21Gina Aicardi<br /> excellent job!
2019-03-21Amanda is very pleasant gentle and understanding friendly and listens and express everything I had the best experience and I'm sad I have to leave I would recommend her to any and everyone
2019-03-21Multiple. All have been friendly and helpful
2019-03-21They were so wonderful! Mike is my obi-wan, he fixed me when no one else could! He was attentive, friendly, kind, positive, and encouraging. The aides on the floor are so friendly and fun, made coming here so much better.
2019-03-20Tom Anderson. Excellent experience.
2019-03-20I was so impressed with everyone's friendliness and encouragement.
2019-03-20Hudson, Gabriel, Emma, and Carl-Very helpful, attentive
2019-03-20I loved everyone I worked with at this location. They were professional, patient, positive, and warm.
2019-03-20I've worked with pretty much every tech. everyone is excellent.
2019-03-20Mike - he was great. I worked with a number of other people who were good too, including Kevin.
2019-03-20Leah is a kind, professional PT. My daughter responded to Leah's respectful and energetic approach. Throughout her treatment, I felt confident my daughter was in good hands and making progress.
2019-03-20they are all good ricky anika pat amy misa
2019-03-20Maliha was also an excellent part of the team!
2019-03-20Multiple techs, all very patient and friendly.
2019-03-20they are very on point and super attentive and caring
2019-03-20pat super friendly and conversational great guy
2019-03-20Dustin was working on my issues and I think he did a great job.
2019-03-19Carly and Justin are both great - they are professional and courteous
2019-03-19Robin and team are awesome and savvy and friendly!
2019-03-19Tom Anderson. Excellent experience.
2019-03-19I worked with a number of aides, all of whom were attentive, pleasant, and helpful. Names that come to mind are Hudson, Karl, Gabe, and Crystal.
2019-03-19Primarily worked with Luba who always was helpful, friendly and encouraging
2019-03-18Andrea was very nice and helped my ankle injury feel better<br /> Bianca helped me with exercises and told me when I was doing it right or wrong
2019-03-18Wendy is very friendly and helpful. She is very knowledgeable about the exercises
2019-03-18Gabe was wonderful. Very pleasant, friendly and a pleasure to talk to. We are!
2019-03-18Always was able to come in and start on time, very courteous staff
2019-03-18Wendy is very friendly and helpful. She is very knowledgeable about the exercises
2019-03-18Would be nice to be able to go down early if we arrive early to start stretching
2019-03-18Manny, Kwame and talia are amazing in assisting with exercises
2019-03-17Leah and those who supported her were great; warm, friendly, and always professional.
2019-03-17All of the tech/aides were amazing. I don't remember everyone's name, but everyone I interacted with was professional, courteous, and pleasant
2019-03-17Chrystal and Julia were very helpful.
2019-03-15Sebastian, Luba & Nima were all great! I got the help & guidance I needed, I couldn't ask for more!
2019-03-15Always friendly and willing to help!
2019-03-15Masha was my main tech/aide in my sessions. She really paid attention to my form for the exercises and wanted to make sure I was doing them correctly, which I really appreciated. However I worked with several other aides too and I found a lot of inconsistency in how they wanted me to perform exercises, which was a little frustrating. Would be good if everyone agreed on one way to do each exercise (e.g. should knee be bent or not).
2019-03-15Julia and Leslie made me feel comfortable and confident during my therapy sessions.
2019-03-15Julia and Larissa were very helpful
2019-03-15John Mackarey was excellent with his explanations of every exercise and how it would help in my recovery
2019-03-15best i've had:justin, lisa, Jared
2019-03-15From the moment I first met D. Shaun Whited I knew what remarkable hands I would be in for the course of my program. Like my great nephew, a DPT from St. Louis University working in Chicago, I knew I was in singularly skilled, fine and knowledgable hands. His incisive knowledge of the human body paired with this reassuring aura of the healer he communicates set a tone that did not disappoint at any point in my treatment. I knew why if was that my Physician DR. Michael Saulle of WCM Comprehensive Spine Center had hinted that Spear would be my best option. Dr. Whited did all to fulfill his prescription to help me to greatly increased mobility and independence. His program evolved wisely, kindly and stringently with the cooperation of his extended team. There was not a "false note" among them Starting with the reception/phone team of Kiara, Laura, Jasmine and Shawn I could count on a knowledgable rapid response team even through the challenges of an especially punishing lot of winter weather. Each of the cooperating assistants was firmly focused on implementing my program. in the best ad most helpful way possible. Thanks and Bravo to Luba, Olivia Tqwney, Neema and Christian.
2019-03-15Room was often too crowded. The treatment space was uncomfortable, people doing excercises too close together. Sometimes equipment wasn't available.
2019-03-15I worked with every tech here at some point. They were all very nice, friendly, helpful, and knowledgeable.
2019-03-15Obviously, a larger treatment area would be beneficial.
2019-03-15Everyone I've ever dealt with at Spear was beyond helpful and courteous.
2019-03-15Everybody jumped in to help when needed, I worked with lots of staffers and they were all wonderful
2019-03-15Mike and Cory were my two main techs throughout my treatment. Both of them were very patient with me and were helpful in describing the movements if I needed help. Overall both a pleasant and informative experience with each of them.
2019-03-15great team vibe
2019-03-14emma and jamie - very attentive, friendly, professional - would critique m form to help me make teh most of each of my exercises.
2019-03-14Jamie, Emma - bothvery friendly and helpful
2019-03-14Amy, Levi: Good experiences
2019-03-14They are all people people. Very warm personalities.
2019-03-14Manny, Kim were both very good.
2019-03-14Amanda and Kayla and Catherine have always been helpful and responsive to Derrick's request for help. Always with a smile, great work ethic and you can see that they really enjoy what they are doing.
2019-03-13Gabe, Karl, and Ben were very supportive an helpful whenever I stepped foot into SPEAR.
2019-03-13great attentiveness of staff
2019-03-13Amazing-never a wait! Rare for medical appointments
2019-03-13Dustin was great, listens carefully, answers thoughtfully
2019-03-13I never once had to wait for Greg to be able to see me. everyone is always very lovely and professional!
2019-03-13Julia was very helpful in making sure I was doing the excercises correctly, and had the right support.
2019-03-13I loved working with Sam, Miranda, and Al. All awesome and INCREDIBLY helpful with showing me proper technique and form. I cannot state enough how wonderful all of them are (especially in ensuring that I would leave on time).
2019-03-13i had different aides during my treatment. All were friendly and professional and worked extremely well with my PT.
2019-03-13Everyone was great. Everyone made sure to explain everything and always asked about how I was progressing.
2019-03-12Kurt was wonderful. Kind and thoughtful
2019-03-12Some front desk staff members are more accommodating and attentive than others. One remembered my name after a couple visits, another barely looked up from her computer when I checked in.
2019-03-12Always very pleasant and helpful
2019-03-12Tech and aides make the experience and the sessions fun and enjoyable
2019-03-12every one was really helpful and attentive
2019-03-12Always very pleasant and helpful
2019-03-12Area can get sometimes a little packed
2019-03-11I worked primarily with Cory, who was always incredibly friendly and prompt to help me with my next exercise. All the techs/aides were very quick to jump in when I needed a next exercise and Cory or Somer weren't available, however, and everyone was always friendly and helpful.
2019-03-11Area can get sometimes a little packed
2019-03-11Manny, Kim, Talia, Kwame all were great!
2019-03-10Alba at the front desk is great.
2019-03-09Julia is very friendly and knowledgeable. I always appreciated that when I was in ice or heat, she was prompt to recognize when the timer went off so I wasn't left waiting. She did a nice job of explaining exercises too, and making sure I understood and was doing them correctly.
2019-03-08Amanda was very helpful and provided me with information to make adjustments to my routine that helped diminish my discomfort.
2019-03-08Several people assisted my treatment: Christian, Tawny, Nima, Luba and one of my appointments when Shaun wasn't in was with Matt. Everyone was great.
2019-03-08generally they are on target. very responsive to questions and follow through guidelines efficiently . no negative attitudes and I say this without reservation that I'm am not an easy person to please.
2019-03-08Hudson - very good; seemed attentive to my experience here<br /> Gabe - ditto
2019-03-08Nema and Chris were great. They helped me all of the time with my form and pushed me to challenge myself
2019-03-08The front desk staff were always helpful, welcoming and friendly. I knew I could trust them to take care of any issues with insurance and appointments. Unlike other places, I felt secure with all that side of the Physical Therapy business. <br /> <br /> Everyone associated with SPEAR was top-notch. Hudson was especially excellent as he helped me through many of my exercises when Alyssa was busy taking care of multiple patients.
2019-03-08Carly was nice and kind.
2019-03-08Aides were always extremely helpful with exercises and very friendly.
2019-03-08Both Ari and Yin assisted me when I was working with Jon. They were friendly, knowledgeable and never hesitated to answer any of my questions. They're a real asset to Spear!
2019-03-08Aide is always personable. They are able to balance leisure conversation with firmness to continue workout.
2019-03-08Lin and Carly (Carli? Karli?) are great
2019-03-07There's one guy at the front desk who's a bit on the spectrum. Otherwise, it would have been excellent for 1 and 2. <br /> <br /> Treatment area is very crowded!
2019-03-07Juan is the best!! He was so helpful and kind when it came to my many many visits to the office. The workouts he gave me during the sessions as well as the at home workouts made an immediate difference.
2019-03-07Jordan,Shantee (always smiling)
2019-03-07The Tribeca location is way too small to comfortably accommodate so many patients and therapists at once. Everyone does a great job of dealing with it, but therapy is challenging enough without trying to restrict your movements to accommodate other rotating through the space.
2019-03-07Space was a little compressed at times, but staff and experience was excellent.
2019-03-07Both my PT and the numerous aides were top notch.
2019-03-07kevin, Michael, D'andre, all terrific
2019-03-07Mary, Norvis, Paul Drissa-all super
2019-03-07Same as above
2019-03-07Jared and Bria took great care of me
2019-03-06no bad experiences
2019-03-06The front desk staff was SUPER helpful in helping explain the intricacies of my insurance when I was panicking about it--much appreciated!!
2019-03-06wesley, brian, shannon always professional and friendly
2019-03-06I worked with Grace a lot initially but all the techs were motivating, personable and great to work with. They were quick to point out a quick correction when needed to make the exercise more effective.
2019-03-06I've had very good experiences with all the aides I have worked with.
2019-03-06ashley was so helpful and really was educational and got me back up to speed!
2019-03-06manny, kwame, talia and kimberley were great
2019-03-06every one is great. they work seamlessly with each other.
2019-03-06everyone was very friendly. Despite the frequent crowds, I always felt like I had sufficient attention.
2019-03-05Bria was so kind and helped me throughout all of my exercises. Jordan was was awesome too!!!
2019-03-05Liuba was excellent. She was always helpful and took the time to gently correct me if I was not doing the exercise properly. <br /> <br /> Sophia, who is no longer here was also excellent for the same reasons.
2019-03-05Very knowledgeable and polite.
2019-03-05Manny, corrected me when he noticed me doing some things wrong.
2019-03-04Lisa is amazing! Always has a sweet disposition and always teaches on how to do my exercises in a more productive manner. Justin is also amazing! Very friendly and knowledgeable.
2019-03-04Surprisingly nice for NY. Of course, it is wall st so it has a very professional happy feel about it.
2019-03-04Enjoyed being encouraged to walk right into the therapy area once I arrived
2019-03-04Emily, Alex, and Munibah did a great job! I am very pleased. I came in limping. Now I am walking well and with good alignment. Everyone was very friendly and helpful.
2019-03-01Munibah was wonderful. Her positive attitude and encouragement always motivated me to keep going and push through. I was surprised to learn that she's a student because of her confidence and depth of knowledge. Really excited to have her graduate and have a tremendous impact on people's lives.
2019-03-01Five stars to my physical therapist Tom Anderson. He helped a lot and he explained to me all I need t know about my therapy.
2019-03-01Ryan Coye - very good and helpful.
2019-03-01Ryan Coye - very good and helpful.
2019-03-01I had a variety of techs over the course of treatment, all were very friendly, professional, helpful and pleasant. Leslie, Vlad, and Meek are a positive testament to the overall quality of this organization.
2019-03-01All the techs were great. I mostly worked with Kevin, who was helpful and kind.
2019-03-01Charge for the followups after the running analysis was not accurate - had to be corrected multiple times
2019-03-01all of them were great. very pleasant and professional.
2019-02-28Norvis was excellent at taking care of me and staying engaged.
2019-02-28Shaun Whited is amazing... It is difficult to describe how wonderul his treatment of me has been. I am graduating now only because he has been the best therapist possible.
2019-02-28Excellent care from Luba and Zima
2019-02-28I worked with the amy ,clark, pat, and others who's names I can't remember. everyone was amazing and patient. very positive environment .
2019-02-28Worked with all of them and they were all great at showing exercises and making sure my execution was good.
2019-02-28Manny, Kwame, Kim and Talia. were very friendly and helped me throughout my therapy.
2019-02-28Alex was great! Crystal was very helpful, as were
2019-02-28The atmosphere was very friendly and relaxing, and everyone went out of their way to make me feel welcome. I was impressed that the people at the front desk learned my name!<br /> <br /> The only constructive feedback I have is when I arrived it was a little confusing what to do. I had to sort of wander into the treatment area and make eye contact with someone to get instructions. However, over time I got more used to this.
2019-02-28All of the aides were great - shout out to Ben who was always the best.
2019-02-28Phenomenal. I truly felt seen, heard, and cared for by each member of the staff. Kevin was ON TOP OF HIS SHIT! Incredibly kind, encouraging, supportive, attentive, the list goes on. He's a great tech. Mike was also really great at touching base and being personable with every visit. Made me feel comfortable in the space.
2019-02-28Front desk staff always recognized me when I arrived without me telling them my name. Techs (Rae, Kurt, Josh) were always very friendly and helpful.
2019-02-28Very friendly environment, always welcoming.
2019-02-27Josh, Ray - always there to provide assistance and give helpful hints
2019-02-27Always pleasant and prompt with assistance and questions
2019-02-27I have already referred friends here. And will continue. Everyone is lovely and super helpful
2019-02-27Alyssa -- Excellent throughout the treatment duration
2019-02-27Joey, along with DeAndre and the other aides, were all fantastic. Zero complaints.
2019-02-27Shannon and the entire team far exceeded my expectations of a PT experience. Their friendliness and knowledge made me feel welcome, inspired and want to return.
2019-02-27Ben Kraus: his care is excellent.
2019-02-27Everyone was great - professional and friendly. Hudson and Emma were great, seamlessly helping Alyssa.
2019-02-27Yin is great!
2019-02-27Amy and Pat are always a pleasure to work with! They keep PT fun and positive, even when it gest hard.
2019-02-26Hudson is always willing to help
2019-02-26Jared Anderson great at answering questions - to the point.<br /> interesting obstacles<br /> careful for my safety
2019-02-26Had a bunch, but really enjoyed working with Cody. He was knowledgeable and kind.
2019-02-26staff is super friendly and really helpful. i very much enjoyed my time with them.
2019-02-26Carl, Gabriel great
2019-02-26Worked with almost all of them, but mostly with Corey, Sam, and D'Andre. Everyone was so friendly, attentive, knowledgeable.
2019-02-26Bianca/Wendy. Both Bianca and Wendy were friendly and helpful. I enjoyed working with both of them.
2019-02-26Kai<br /> Brian<br /> Both great experiences
2019-02-26Lauren, Wendy, Vienna, and Natalie are all the sweetest people ever.
2019-02-26Wesley was always a great help and kept me entertained.
2019-02-26my only negative experience at spear is that sometimes the staff is spread a little to thin and the one on one time isn't as consistent as i would hope. especially in times where i was in real pain.
2019-02-26Some of the gym equipment is a bit worn/dated, especially the yoga mats. It was sometimes hard to get a good grip using them.
2019-02-25I had many techs/aids but most of the time I had Amy or Pat.
2019-02-25The tech/ aides were all courteous, helpful, friendly and attentive. I was assisted by several throughout my treatment.
2019-02-25Mike and Miguel were both great to work with.
2019-02-25Everyone working at this location is friendly and helpful.
2019-02-25Gabe, Hudson and Karl provided encouragement and assisted the primary therapist in a seamless manner.
2019-02-25Kwame is an absolute legend, very friendly and helpful
2019-02-25Lauren, Wendy, Vienna, and Natalie are all the sweetest people ever.
2019-02-25Don is the best guy I ever seen in this field.
2019-02-23The techs were extremely helpful, encouraging, and skilled - highly recommended, great help
2019-02-22chris and anika were engaging and attentive and made very constructive comments to my exercises.
2019-02-22Cory, Mike, Al, Miguel
2019-02-22All of the aides, especially Leslie, have been very helpful as I've progressed these past weeks and pleasant to work with. It's been an overall very good experience here at this facility. Leslie has been fantastic overall, the front desk staff has always been very helpful with any billing and scheduling related matters as well. This office is definitely running a tight ship.
2019-02-22It's amazing how you guys manage space between multiple patients/PTs/aides. Great energy and sense of camaraderie.
2019-02-22Gabe and Carl----- excellent. Friendly and well informed to help me.
2019-02-22Literally all amazing.
2019-02-22Everyone was very friendly and helpful.
2019-02-22The best techs I've ever worked with, both at SPEAR and otherwise. Seriously, the absolute best. Al, Diandre, Miranda... brilliantly wonderful.
2019-02-21Cory and Mike were so great! They made visits enjoyable
2019-02-21Dustin who had been helping me was so great, very friendly and personable.
2019-02-21The techs are great at what they do and listen to you in trying to asses your pain levels and the correct course of therapy needed.
2019-02-21I noticed there was free wi-fi, but I had to ask. It would be nice if you could either have a portal so we could login on our phones by ourselves or if it was posted somewhere.
2019-02-21The techs are great at what they do and listen to you in trying to asses your pain levels and the correct course of therapy needed.
2019-02-21all were excellent and friendly - Dominica, Sneha stand out
2019-02-21All of them good. Jared, Bria, and Lisa are very good. Lisa was extra good at taking the steps and following up on corrections.
2019-02-21I loved working with Gabe and Karl. On every visit they put a smile on my face and were extremely helpful with continuing to learn the techniques I was provided by Ben.
2019-02-20Each pt tech/aide were kind, attentive, and helpful
2019-02-20manny and kim
2019-02-20pleasant and cooperative--Hudson primarily
2019-02-20Spencer was very personable and informative.
2019-02-20I have had excellent experiences with almost all aides/techs. they often have valuable advice, useful suggestions, and usually an ability to be flexible in demonstrating or providing alternative ways to accommodate personal preferences and physical limitations for exercises and tasks. Techs include AniKa, Patrick, Ricky, Amy (and Andrew before he left).
2019-02-20Amir is wonderful!
2019-02-20I have had nothing but good interactions with every person who works at 30 Broad.
2019-02-20I especially enjoyed working with Kai. He was very proactive about giving feedback on exercises and making sure I got the most out of my time at spear.
2019-02-20yin is the best
2019-02-19Everyone was very professional and pleasant
2019-02-19a front desk person was always available very quickly to check in. very courteous
2019-02-19leon has been my lead tech and he is always thoughtful, interested, and has been an enormous help. In addition so many of the other techs have added to my recovery. Everyone here is extremely professional and friendly. This has been an enormously rewarding and helpful experience!
2019-02-18Don't know the names but they were all great.
2019-02-18Sebastian was the best.
2019-02-18Blair was a great PT. He was very attentive to my needs and very friendly. Everyone that I encountered at Spear was welcoming and made it a great experience.
2019-02-18Older facility. Sort of drab. Poor locker area (very limited space)!
2019-02-18I had several different aides but remember Kevin as being most attentive.
2019-02-18Nice locker area and waiting area Always ran on tie Staff helpful
2019-02-15Thanks for replacing the broken water fountain. That was important.
2019-02-15Kwame and Christina were amazing!!!
2019-02-15I had a bunch help and every single one of them was awesome. I feel like we are all best friends now. And that's needed when you're coming in with pain and needing to get healthy.
2019-02-15Hudson and Karl were both truly professional and encouraging; easy to work with for sure!
2019-02-15Hudson was prompt, helpful, professional and friendly.
2019-02-15Karl has provided me with a great experience, Excellent.
2019-02-15Staff is amazing. I come, I work, I sweat, I laugh. Never a wait. If my PT is busy, there's always someone here to help me get started.
2019-02-15Everyone is super friendly at the center. Special shout out to Dikyi, Kristan, Karina, and Marsha. They were always ready to help out wherever needed.
2019-02-14never had to wait, everyone was very friendly. such a community im sad to leave
2019-02-14Kevin, Corey, and someone else helped me out and they were all awesome.
2019-02-14Kayla Josh Amanda Catherine all were a pleasure to work with
2019-02-14professional and courteous.
2019-02-14Worked with Tawny and Nimah. I found both to be engaged and helpful.<br /> Nimah was very focused on proper form of the exercises which was helpful
2019-02-14My tech aides were all amazing, knowledgeable, and had excellent bed side manner. Dominica has amazing bedside care and she is brilliant. Chandler has been so beyond helpful in helping me to learn the exercises and keeping me comforted when icing (nerve pain makes icing difficult so shed distract me from my pain). Deanna is so wicked smart and fun, shes an excellent asset to the team. Kristin is another wonderful aide, she is great at explaining the small movements and will make a great PT.
2019-02-14The tech/aides were amazing. Super helpful and attentive. They always welcomed me with a smile.
2019-02-14Usually Manny would help me, and he always did a great job and was very pleasant.
2019-02-14Manny and Kim forever!
2019-02-14Great experience with George Padin
2019-02-13Dykyi was professional, courteous, polite and attentive to all of my needs.
2019-02-13DeAndre was great.
2019-02-13Very personable staff, all staff willing to jump in to help and support. very knowledgeable staff. caring and compassionate, easy to talk to
2019-02-12Wesley, always greeted with a smile. Always explained or demonstrated the exercises. Great guy!
2019-02-12I bounced around the techs, but worked with Al the most. He was also great. Very friendly and always willing to help with my form. I'm grateful for the quality of care I received here.<br /> <br /> The ONLY downside about Spear was with my insurance. I was overcharged once and had to get a refund, and the front desk staff were generally dismissive of me when I insisted that I didn't have a copay. It's not a huge deal, but it happened more than once and got sort of old.
2019-02-12All aides were really great! Space is a bit cramped so you had to be very conscious of others when doing exercises
2019-02-12it varied but I was happy with everyone Nicole assigned to me
2019-02-12Crystal was helpful and funny such a wonderful person .
2019-02-12I'm bad with names but every tech/aide that i encountered were great. Very helpful.
2019-02-12I don't know the name
2019-02-11My PT and aides were knowledgeable, kind, and patient.
2019-02-11Marc Jacobchick. Experience was really great, I have no complaints. He understand what I needed and helped me to accomplish my goal.
2019-02-11shortage of mats for use when doing floor exercises and foam rolling.
2019-02-11Jared- super friendly. Always says hello, asks how it's going even if he wasn't my tech for the day.
2019-02-10Katie helped me several times. I was impressed with her depth of knowledge.
2019-02-09EVERYONE WAS EXTREMELY HELPFUL AND SOLICITOUS OF MY NEEDS
2019-02-09Manny was great with helping me with my form and explaining exercises thoroughly
2019-02-09Shaunte was an absolute pleasure. Her smile is truly contagious and it seems like she is literally always happy! It is very refreshing to interact with someone as such at least once throughout the day. Thank you!
2019-02-08Mike<br /> Friendly - sometimes not familiar with exercises.
2019-02-08DeAndre was my usual tech and he was wonderful. After my accident, I was feeling very discouraged and frustrated and DeAndre provided much needed positivity that got me through this journey. He always took great care to make sure that I was doing my exercises correctly and comfortably, but it was his ability to turn my mental state around that really made a huge difference for me.
2019-02-08Kwame wonderful assistant helps beyond a call of duty. he has made my treatment pleasant.
2019-02-08Alyssa Reyes was / is wonderful!
2019-02-08the techs were great and helpful, if I was done with an exercise a tech would pretty immediately come and get me started on another exercise, everyone was very pleasant
2019-02-08Chandler was fantastic and everybody else who helped out. very professional and make for a fun environment to come to.
2019-02-08everyone was very helpful, kim was great and explaining proper form during exercises
2019-02-07marisa is the best. pat is also the best and so is amy the tech. also rykky.
2019-02-07Marcel,who was very good
2019-02-07Manny, Kim,Thalia andKwame were all very helpful and they all corrected me if my form was incorrect
2019-02-07Chandler. She's amazing!
2019-02-07Julia is wonderful - she is very professional, helpful, and funny. I look forward to seeing her when I come to physical therapy, and know she will happily answer any questions I may have when my PT isn't nearby, and eagerly assists with any equipment or other needs I have.
2019-02-06Corey is the best. Always kind and pleasant to be around. Easygoing. Can't say enough positive things about him. I'll miss him.
2019-02-06Jared was a great help
2019-02-06Everyone was so kind and helpful
2019-02-06Aruba was very helpful and great!
2019-02-05All of the technicians I worked with were very good. Jordan is very personable; Bria is especially attentive and friendly; Shaunte, when I worked with her, was down to business, but it was also very busy those days, so I don't fault her at all.
2019-02-05Front desk staff was always pleasant and helpful, especially when i had to cancel or change appts last minute due to work meetings
2019-02-05The front desk staff was always very friendly as well as the techs/aides who made the effort to know me on a first name basis, I really appreciated the personal connection they went out of their to make
2019-02-05Cory <br /> Kevin<br /> Deandre<br /> <br /> All of the aides I worked with were fantastic, professional, and friendly. I appreciated the attention to form and them checking in on how I was feeling about each exercise.
2019-02-05The space and the therapists and techs is excellent. Only a slightly smaller space with a bit more privacy would help.
2019-02-05All the techs I interacted with were great. I received a lot of help from Grace and Chandler specifically, but had excellent guidance from the entire staff.
2019-02-04Kyle Stupi - excellent
2019-02-04Terrence -always helpful and courteous. Provides useful opinions/insights.
2019-02-04Ryan And Ty (with Ben some days)
2019-02-04Amanda Iger Very good, easy to work with, great schedule.
2019-02-04All technical aides were extremely helpful and friendly.
2019-02-04Arianna, Yin, Henry, Carly, and Aaron were all techs who assisted me during my time here. Each individual was extremely helpful and super friendly. They made coming to therapy enjoyable rather than something to avoid.
2019-02-01All the aides were great. Very friendly and helpful.
2019-02-01I loved the staff here. I always looked forward to my visits. Whether it was Mithuen, Mike, Aaron and several of the female aides everyone was very friendly, engaging and non-judgemental.
2019-02-01Crystal was very helpful
2019-02-01cannot recall names but everyone i dealt with were excellent
2019-02-01Luba and Christian. They have such great personality and they are professional and very friendly.
2019-02-01all of the different aides that I worked with were super friendly, helpful and knowledgeable. I don't remember all of their names! Everyone here on Tuesday/Thursday AM was great.
2019-02-01Phaeleau is an absolute gem of a physical therapist. He makes you feel comfortable and at ease while giving you the best absolute treatment! I only expected to heal about 50% from where I was after my surgery, and am so ecstatic to say that I'm at 87 degrees movement with my wrist (with 90 degrees being normal!!). Being here exceeded my expectations. I'm no longer in any pain and my hand is in such amazing condition all thanks to Phaeleau. I'm grateful for all of the help and encouragement from Phaeleau, Jules, Meek and Mel and am genuinely sad to not have my morning routine start with these great therapists at Spear.
2019-02-01Ryan And Ty (with Ben some days)
2019-02-01I worked with DeAndre, Sam, and Al most of the time and all three of them were super pleasant, helpful, and attentive!
2019-02-01Everyone I worked with was helpful and incredibly friendly.
2019-02-01For several years I had a terrible neck and shoulder pain. My mobility was limited and it made my daily activities difficult. <br /> In a few weeks my mobility has improved and I am almost pain free. <br /> Thank you very much to Luis and the aids. I appreciate the special care and dedication.
2019-01-31Kristin, Chandler, Carina. I've had a very positive experience with all of them and they've always motivated me to push myself.
2019-01-31Jared, Bria, and Shaunte. The techs were especially friendly and helpful, giving me a great experience
2019-01-31Manny, kwame both excellent
2019-01-31everyone who works here was friendly and cordial
2019-01-31Very friendly and helpful staff
2019-01-31Karl and Gabe were a huge help, pushed me and were super friendly!
2019-01-31Multiple- all excellent
2019-01-31Everyone here is extremely pleasant!
2019-01-30The team is wonderful - super helpful and friendly teammates
2019-01-30leah escobar great friendly
2019-01-30I think I've seen most of the techs/aides and found everyone helpful and great
2019-01-30Christian - always very helpful & friendly
2019-01-30I worked frequently with Jen and Jared, as well as a few others but I can't recall their names at the moment, and all were excellent. They were able to clearly explain the intent of the exercise and answer any questions I had. The only complaint I have was that sometimes instructions were inconsistent as to which side to focus on (both sides, or only left) and rep counts were sometimes inconsistent. This may have been instructed by Carly, but that was not always clear.
2019-01-30Lyuba was very good at explaining exercises, and very friendly.
2019-01-30When there's only 1 person at the front desk, sometimes it takes a little bit of time to get everyone checked in if that person is also on the phone. Typically didn't have this experience if there were 2 people at the desk.
2019-01-29All of the staff is extremely kind and helpful. Really made for a great environment to get better!
2019-01-29Kwame was very professional and friendly and I liked working with him. He made me feel very comfortable and I felt like I was in good hands whenever he taught me something or monitored my exercises. He is a big part of what made it very pleasant to go to Spear. I trusted him and I could tell my therapist liked and trusted him too.
2019-01-29Shaunte, Bria and Jared are excellent in every way possible.
2019-01-29amy<br /> Patrick<br /> levi<br /> <br /> were extremely helpful, professional and a pleasure to deal with. extremely impressed.
2019-01-29I had several aids - sorry, I forget all the names. Every single one was helpful and explained my exercises and made sure my form was good and answered any questions and made any adjustments to what I was doing if I indicated a problem.
2019-01-29My only complaint--and it's minor--is that the flourescent lights are unpleasantly bright. I'm overly sensitive to such things, though.
2019-01-28I was literally helped by everyone...literally anyone who was around helped me. Kristen, Karina, Dickyi, Chandler, Grace, literally everyone!
2019-01-28Mike was a pleasure to deal with along with all other techs with whom I dealt.
2019-01-28Wesley, Brian, Kai were all terrific.
2019-01-28Gabriel was very professional and I personally found him as an excellent tech that is knowledgeable and highly motivating.
2019-01-28Corey: Excellent , always making sure I was using the equipment in the way.<br /> Sam, DeAndre also were really good assistants .
2019-01-28I bounced between three of four people and I don't remember all their names. But staff was always helpful and responsive when I had questions.
2019-01-28Both aides very helpful and friendly.
2019-01-26It would be very nice to have a chaining table for babies in the big restroom. I had to change my baby on the floor.
2019-01-26Always very friendly and helpful.
2019-01-25Various techs and aides. All were helpful, knowledgeable and courteous. Great staff!
2019-01-25Deanna Marincciwas my first one and was wonderful, I was sorry to see her go. But Matt filled the spot no problem. He's kind even when he is working you hard.
2019-01-25I have never been to a medical office where everyone in the office is so nice, friendly and warm
2019-01-25Again, everyone was extremely friendly and helpful, amazing experience.
2019-01-25Ying and Carlie were friendly and gracious
2019-01-25Never met anyone working here in a bad mood, unprofessional or uncaring.
2019-01-25All of the aides at this location are amazing--Yin, Mike, Yuri, Charly. (Not sure I've spelled everyone's name correctly, and I feel like I'm missing someone. ) Each of is caring, thoughtful and attentive.
2019-01-24Ying and Carlie were friendly and gracious
2019-01-24Elaine Crerar. She was great, very friendly and fun to be with, though she made me work.
2019-01-24The room was a little crowded - sometimes difficult to access the TRX or the stretch-bands, and it might be good to have a pull-up bar. But generally the equipment/room was good.<br /> My aide was Katie, she was great, was sad that she left.
2019-01-24jay, henry (the experience was incredible very personable and helpful to my needs)
2019-01-24All aides are helpful, friendly, kind, and courteous. From the front desk staff to the in house aides it’s been a pleasure coming here.
2019-01-24I consider myself very fortunate to have met Tom. I am very pleased with the work and guidance that he provided. He is a motivator and made me feel at ease when I reported issues with my rehab both during sessions and outside of scheduled sessions. He understood the issues I was facing and had a solution to help address it.
2019-01-23There were a number of tech aides that helped me, and each were great guides that closely monitored me and helped me with my form. I rarely felt like I was at a loss of what to do next or like I wasn't in good hands with the tech / aides.
2019-01-23You need more locker space they are typically full
2019-01-23helpful, friendly, clean environment. almost no wait time for appointments which was amazing.
2019-01-23All the techs were a pleasure to work with. I interacted with Gabe the most and he is excellent-- both with regard to his understanding of PT and his professional and affable, friendly nature.
2019-01-23Had a good experience with all techs
2019-01-23The tech(s) were all very friendly and awesome to work with
2019-01-23All aides were extremely helpful and friendly in supporting and teaching exercises!
2019-01-23Brian, Kai and Jeff are the best
2019-01-23Very clean facility; friendly staff; tech/aides were helpful and knowledgeable
2019-01-23Treatment area was sometimes a little crowded
2019-01-23Luba and Christian
2019-01-23Each tech who worked with me was fantastic at e