Patient Education

Spear Survey Results

The following is a real time report from our surveys database.  All responses are unedited.

Discharge Survey Results

Q1. Access To Care
  Poor Fair Good Very Good Excellent
1. Ease of scheduling your appointments
0% (7)
0.6% (109)
3.4% (570)
15.8% (2686)
80.1% (13576)
2. Courtesy of person who scheduled your appointment
0% (4)
0.2% (31)
1.4% (235)
10% (1701)
88.4% (14977)
3. Our helpfulness on the telephone
0.1% (19)
0.5% (88)
3.2% (540)
14.2% (2411)
82% (13890)
4. Our promptness in returning your phone calls
0.4% (68)
1.1% (192)
4.4% (754)
15.6% (2644)
78.4% (13290)
Comments (describe good or bad experience)
6266 responses (click to view)
Q2. During Your Visits
  Poor Fair Good Very Good Excellent
1. Courtesy of staff at the front desk
0.1% (17)
0.5% (78)
2.9% (497)
14.1% (2388)
82.4% (13968)
2. Length of wait before going to the treatment area
0% (4)
0.1% (24)
1.6% (271)
9.7% (1649)
88.5% (15000)
3. Comfort and pleasantness of treatment area
0.1% (9)
0.4% (67)
3.3% (563)
14.2% (2401)
82.1% (13908)
4. Friendliness and courtesy of physical therapy tech/aide
0.1% (11)
0.1% (9)
0.5% (90)
5% (851)
94.3% (15987)
Please provide name of your tech/aide (describe good or bad experiences)
8217 responses (click to view)