The following is a real time report from our surveys database. All responses are unedited.
Discharge Survey Results
Q1. Access To Care
|1. Ease of scheduling your appointments||
|2. Courtesy of person who scheduled your appointment||
|3. Our helpfulness on the telephone||
|4. Our promptness in returning your phone calls||
Comments (describe good or bad experience)6266 responses (click to view)
2019-10-15I appreciate the SMS reminders, but it'd be nice to include the name of who the appointment is with.
2019-10-15Tiffany is great at the front desk.
2019-10-15it was a very good experience
2019-10-15I had such a great experience here at Spear Center. All of the PTs were extremely helpful, personable and caring. I even got to interact with a few PT who weren't in my schedule and made friends with them! Hopefully I wont have to come back for physical therapy but if I do I'll definitely will be back to this location!
2019-10-15Easy to schedule
2019-10-15i have always received prompt and courteous attention whenever dealing with any of my scheduling concerns.
2019-10-15All my experiences were good. I always felt very god after every session.
2019-10-15Overall experience was very much positive
2019-10-14I have no comments, my experience here was pretty good overall.
2019-10-14Still trying to figure out a billing issue. Using external billing support and the odd nature of your out of network price matching is an inconvenience.
2019-10-14Front desk was very helpful and communicate well.
2019-10-14easy scheduling and changing appointments through scheduling with kristen
2019-10-14The entire staff at Brooklyn Heights showed exceptional professionalism and were really lovely to work with. I enjoyed my time at PT.
2019-10-14I never spoke to anyway on the phone, so I put a neutral "good" response.
2019-10-11Very easy to schedule and I really like how I get a text message reminder for my appointment.
2019-10-11Very professional staff and well organized.
2019-10-11I scheduled/rescheduled my appointments directly with Kristen who was extremely accommodating.
2019-10-11When first booking my appointment, I worked with the scheduling staff to find the soonest availability -- and they were very patient working with me to look at schedules for several offices to identify the soonest availability. Super helpful!
2019-10-11Did not use the phone.
2019-10-11Scheduling was easy. Thanks.
2019-10-11Everything was easy -- even when I had to change/cancel at the last minute, everyone was always helpful and prompt.
2019-10-11Everyone was always very responsive and happy to help
2019-10-11The text appointment reminders were very helpful
2019-10-11Luke was great - even when the space was busy I felt that he was aware of my activity and on top of making sure I had things to do. Generally good constructive feedback on positions and form. My condition is hard to pin down, and I felt like we did a good split of stretching and strength training to help me avoid injury
2019-10-10Overall excellent experience
2019-10-10I think it was a glitch one time in your voicemail system when it took a couple of weeks for someone to get back to me about eligibility to come here. That's all! Everyone I spoke to on the phone was pleasant!
2019-10-10When I was working it was difficult to find a time but once we did everything flowed like clockwork. At one of the worst times in my life, Olivia put up with me. Olivia is the nicest most patient person on the phone and in person. Everyone at the front deck deserves awards for what they put up with - people, especially New Yorkers are tough!
2019-10-10All my experiences SPEAR were positive. From scheduling with Somer to my questions about billing and other issues at reception, everyone was very professional and kind and truly interested in helping me get the right answers. Everyone at reception was awesome and funny and helped me start off every appointment with a laugh or smile.
2019-10-10dire need of help to get over this continuous hamstring injury Michael responded and addressed my concerns and introduced me to Emma
2019-10-09Excellent client service- never any problem.
2019-10-09While changing appointments, I had no problem!
2019-10-09Excellent customer service and ease of making and rescheduling appointments.They do their best to accomodate patients' busy schedules. I was even able to receive an email with my appointment schedule which was super helpful.
2019-10-09I was referred to Spear by my doctor and when I called I was easily able to schedule my first appointment. Every other appointment I scheduled with my therapist and it was very easy to find times every week that worked for me.
2019-10-08I didn't have to make phone calls for appointment.
2019-10-08very flexible with my schedule.
2019-10-08Excellent experience. Everyone was helpful and friendly. Only suggestion would be to have some sort of online portal or schedule so we can verify times and request any changes if needed.
2019-10-08I had to change a few pre-scheduled visit times due to changing doctor appointments, so I emailed Becca directly. She always responded promptly (even after hours and on weekends) and accommodated my calendar.
2019-10-08I also found very helpful the emails reminding of the next day visits
2019-10-07I appreciated the reminder calls to keep my schedule on track.
2019-10-07This is my fourth or fifth time back with Spear. I was Don Zerio's first patient on his first day back with Spear as a physical therapist. He was patient in listening to my concerns in describing the location and nature of my neck pain. He gradually increased the difficulties of my exercises, both at home and at the physical therapy location, all the while explaining which groups of muscles and everything else I was strengthening. I could not have asked for better care or genuine interest from Don in my recovery. He also accommodated my schedule to fit me in at 7:00 AM on all morning appointments, which was incredibly helpful to me and my work constraint of having to be at my desk at 8:30 AM. Don is an incredible asset to Spear, and I would most definitely like to see him again when I have another pain creep up. Many thanks, Don!! Two thumbs way up!
2019-10-07Everything was excellent
2019-10-07Communication with Shannon has been easy and highly effective.
2019-10-07Everyone was very kind and helpful and explained everything to me so that I could do my exercises at home.
2019-10-04I really appreciate the dedication of the employees here and the willingness to get me back to 100% healthy!
2019-10-04I had a very good experience - Blair really healed my pain and showed me stretches to keep the pain away.
2019-10-04Only issue scheduling was the scarcity of early am and late pm appointments. But staff was very accomodating in finding times that worked.
2019-10-03Used Zoc doc for initial scheduling and process was seamless. Able to maintain a consistent schedule throughout treatment and Greg was very flexible with my schedule
2019-10-03Spear was very accommodating in scheduling and re-scheduling appointments, including day of rescheduling. Although the before and after work appointments filled more quickly, if you scheduled a few weeks out you were able to find a time that works for you. I was very pleased with my experience.
2019-10-03there was a hiccup scheduling appt. the original person who took my medical card and referral didn't enter it on system. Thakn fully I called to confirm my apt and had to reschedule but the person who took call was awesome
2019-10-03My experience with PT was completely different from my previous appointments at another practice. All the therapists and technicians were well-informed, efficient and always had a great attitude. It was never difficult to get assistance and I felt attended to at all times.<br /> <br /> Front Desk - The intake process was prompt and efficient with great follow up times. The receptionists took care to learn my name and greet me by name during all my visits.<br /> <br /> Therapists/Technicians - All were great and you could tell they took pride in their work. I completely trusted my therapist, Chris Churchill, and he was very flexible with my schedule and always mindful of my other injuries. I felt he listened to my concerns and always made modifications where possible to avoid exacerbating my other many injuries.
2019-10-03I generally didn't need to communicate with Spear on the phone, but the once or twice that I did, they were very courteous and helpful. I generally scheduled my sessions at the end of the previous one, and found it to be very simple (sufficient flexibility/availability).
2019-10-03The assistants were very friendly and helpful with getting me through my exercises.
2019-10-02question 4 was nat applicab;e
2019-10-02Great experience! Got rid of pain I never thought would go away,
2019-10-02t shirt werenot 100 % cotton
2019-10-02he was friedly and helful<br /> <br /> <br /> <br /> he was friendly and helpful
2019-10-02Since the office is closed over the weekend, it'd be helpful if we could cancel or reschedule Monday appointments electronically instead of calling Monday AM, which is more last-minute.
2019-10-02everyone was very helpful
2019-10-02from my very first phone call asking about appointments and insurance Spear PT was super helpful and nice.
2019-10-01excellent treatment< professional and respectful.
2019-10-01The front desk staff was always so helpful and nice!
2019-10-01All around excellent service!
2019-10-01It was easy to schedule appointments in person, but would have been easier if I was able to do it on an app.
2019-09-30Excellent experience whether its, in the session, on the phone scheduling or via email. Very Pleasant and professional staff.
2019-09-30Very good experience overall!
2019-09-30Great experience. Excellent staff and atmosphere.
2019-09-30I always had a good experience
2019-09-30Jeff was great and personable.
2019-09-27too many customers per great PT makes scheduling a challange
2019-09-27It would be easier to do online rather than having to talk to a person...
2019-09-27I scheduled most appointments in person
2019-09-27The only bad experience I had was with an outside receptionist; but all the other front desk ones were very pleasant.
2019-09-27great customer service on phone when setting up first appointment
2019-09-27Really good experience working with Nicole! This was most intensive PT experience I've ever had, and I really could not have gotten where I am now without Nicole's help.
2019-09-27The front desk always welcomes you with smile. and before I even came for my first session they called to make sure I was clear on the cover and to make sure I'm ready and okay. Great experience!
2019-09-27I had no problems scheduling or changing any appointments.
2019-09-26My experience was amazing! I came in with spasms and couldn't sleep!! <br /> I'm leaving with little to no pain and NO spasms! Every staff member was kind and friendly. I felt at home. Luis was AWESOME!!
2019-09-26Super friendly therapist and very helpful.
2019-09-26There was not one instance during my 6 month tenure at SPEAR where I had any issues with accessing the right individuals for scheduling.
2019-09-26You guys are a bright ray of sunshine.
2019-09-26Never had an issue; ran late twice and while being straightforward that they might not be able to accommodate me, my trainer was able to make room.
2019-09-26I was impressed by how Michelle Troiano would respond to emails about scheduling at all hours, and how she was so helpful in anticipating potential scheduling conflicts with my travels and how to work around them.
2019-09-26staff was amazing all around
2019-09-26Excellent service from everyone at Spear PT.
2019-09-25An not applicable option is needed for this question, hence the "fair" response.
2019-09-25Big on kindness
2019-09-25everyone at SPEAR was very helpful and they called me to let me know when there was an opening on the waitlist
2019-09-25Most correspondence was done in person and handled directly by Michelle. Planning directly with her was Excellent. <br /> I only called a few times, the people I spoke to were helpful but pretty much always needed to call me back to address my questions. At those points there was some delay in a call back. At which point Michelle helped me directly.
2019-09-25I really liked the appt phone reminders
2019-09-25Spear returned my calls right away and always worked with me to schedule appts which worked for my schedule.
2019-09-25My PT experience at Spear Upper East Side has been even better than I could have hoped for. The staff is so positive, professional and easy to work with. They have provided me with a program with enables me to move forward, all while maintaining my healthy lifestyle. My torn ACL is no longer an impediment to my exercise life!
2019-09-25Scheduling appointments was seamless
2019-09-25Best experience ever!!!!
2019-09-25I liked that we scheduled all my appointments for 6 weeks in the first session.
2019-09-25I was continually impressed by everyone's awareness, especially Amarinders, of my insurance constraints. I never felt like I was going to find myself in a surprise billing situation, which is rare (and a relief!).
2019-09-25very helpful, very nice and pleasant
2019-09-24would be helpful to have a copy of the schedule emailed or texted not just printed
2019-09-24My first phone conversation with Tiffany and being greeted so warmly by her for my first appointment put me at ease immediately.
2019-09-24Extremely easy to schedule and change session.
2019-09-24Everyone was courteous and responsive!
2019-09-23Scheduling appointments post work hours have been challenging, but both the front desk and Rachel have tried to be as helpful as possible to find times that work with me.
2019-09-23helpful learning experience
2019-09-23Michelle made sure to schedule appointments with me and to remind me about my next appointment. It was easy to contact her via email.
2019-09-23Spear is wonderful and I'm going to miss you.
2019-09-20Everyone was respectful and professional.
2019-09-20Excellent for everybody.
2019-09-20great experience...first time ever...derek was phenomenal...not only withthe therapy but also his mannerisms etc...10 out of 10
2019-09-20good experience w/eveyone
2019-09-20CONSISTENTLY GOOD EXPERIENCE
2019-09-20Receptionists were always extremely accommodating and understanding
2019-09-20John and his team made it very easy to get treatment, schedule appointments and amend my schedule in accordance with my busy work schedule
2019-09-20everything is good
2019-09-19My experience at Spear was great from start to finish, I was assisted by AJ as well as Karyna most of the time I was scheduled to come in. The assistance was excellent I would recommend anybody who needs help rehabilitating to come in and work with Karyna and AJ.
2019-09-19Never had an issue scheduling and staff was super accommodating on multiple occasions
2019-09-19I loved Rachel. She was an amazing PT, always put me at ease, and taught me a lot of useful exercises that I'm sure I'll use for years to come.
2019-09-19Very flexible in still getting access to care even when my health insurance lapsed for one month which i highly appreciated
2019-09-19The only negative thing about my Spear experience was the difficulty of scheduling appointments with my main PT -- I often couldn't get an appointment at a time that worked unless I scheduled them weeks in advance. Everything else was awesome!
2019-09-19I'm so impressed with the level of attention, clarity, and friendliness of the staff at this location. Jon and all his assistants were wonderful and I'm excited to get back to my normal gym routine with all the new guidelines for keeping my knee healthy!
2019-09-19Always pleasant and never had an issue
2019-09-18Excellent communication skills made me feel more comfortable.
2019-09-18Josh and your team is terrific!!!
2019-09-18All excellent experiences
2019-09-18I think you had an incorrect email
2019-09-17I am grateful for all of the help from everyone- the front desk, physical therapists and assistants!
2019-09-17I had a great experience with Spear PT @ 70 Pine. The staff was very helpful every time I came in for an appointment, particularly in my first session. Jeff took his time in explaining what was going on with my lateral meniscus and helped ease my concerns.
2019-09-17would love an online scheduling tool for current patients!
2019-09-17Appreciate the courtesy of these people
2019-09-17surgeon was very impressed with my progress--said the physical therapist had done an excellent job.<br /> <br /> Fun and friendly atmosphere
2019-09-17Leon is extraordinary at his work. This is my second time back with him. hes so nice, really cares about his patients, super friendly, and has helped me heal twice!
2019-09-17overall very good experience and everyone was professional
2019-09-17All great experiences. I appreciate the reminders--would be great if there were text reminders instead of VM.
2019-09-16Online scheduling would be nice!
2019-09-16Anthony was very in tune with my injury and progress. He was great.
2019-09-16Front office staff is superb!
2019-09-16The front desk was amazing.
2019-09-16Scheduling was surprisingly easy and the front desk was lovely
2019-09-16Could consider having an online system to generally see what time slots are available
2019-09-15I appreciate the office is open early and late, as it makes scheduling around work much easier.
2019-09-13excellent with questions regarding insurance
2019-09-13All great experiences
2019-09-13Most contact in person, not much on the phone
2019-09-13Everything has been very pleasant and professional. Couldn’t ask for more
2019-09-12Very easy to make appointments and staff responsive.
2019-09-12Everyone is very pleasant and courteous.
2019-09-12Great Experience. Everyone was amazing!
2019-09-12david block was very friendly and professional from day one til my last visit.
2019-09-11The front desk was AMAZING at scheduling with me and being flexible with my schedule. They're incredible people and make it so nice to walk into the office.
2019-09-11I never knew the name of anyone at front desk, they were all helpful but my interactions were somewhat impersonal because I never knew who I was dealing with, there were usually 3 people and at times I wasn’t sure who to talk to, or if it mattered, I like the direction of name plates titles, I don’t like to think of staff being interchangeable
2019-09-11Everybody was very responsive when scheduling and rescheduling. Also the automatic reminders were good idea.
2019-09-11Greg has been very helpful in scheduling our appointments at times that worked worked well for me. The front desk was very courteous and helped me reschedule an appointment on very short notice.
2019-09-11Very quick and flexible scheduling
2019-09-11SPEAR has been a phenomenal experience with unprecedented professionalism from all staff.
2019-09-10Billing questions answered quickly via return phone call.
2019-09-10Everything was great! Very friendly staff
2019-09-10The whole experience was terrific. Amit,
2019-09-10Because of your telephone reminder system, I never had reason to call.
2019-09-10Initial setup was a bit of a pain but once I was through the door everything was great.
2019-09-09Sebastian introduced himself as DPT, but this does not show it... otherwise, he was really amazing - from the very start eval to the last scheduled appt, slowly introducing exercises and increasing resistance/weight as I gained confidence in my shoulder, as it gained/improved strength
2019-09-09very easy to schedule appointments
2019-09-09No phone calls were needed to be returned.
2019-09-09Very friendly and helpful staff. No complaints.
2019-09-06Very quick and flexible scheduling
2019-09-06Lauren is awesome 😎
2019-09-05Spear was great. I would come back again if I was injured. (But I hope I don't!)
2019-09-05EVERYONE was amazing. Rhonda was so helpful over the phone with my insurance issues and scheduling and everything else I needed. ALL of the technicians were so, so wonderful (special shout outs to Mehul, Joe, Mike, and Nas). And of course, Gina is the best. It's inevitable that I injure myself as a dancer and now I'm not dreading it as much because I love my Physical Therapist!
2019-09-05I've been to many physical therapy places but by far this is certainly the best!
2019-09-05Very flexible in terms of rescheduling
2019-09-05The front desk was always extremely helpful, attentive, and open to explaining patient benefits/billing
2019-09-05Easy to deal with and helpful
2019-09-05The administrative staff is very kind and helpful!
2019-09-05The staff at the front desk was very cordial and made me feel welcome.
2019-09-05You need to have a "Not applicable" option in Q.4, or don't make it mandatory. I responded to 4 above, but I never needed anyone to return a phone call.
2019-09-04I’ve had a very good experience at SPEAR. Everyone is so loving and is focused to get something accomplished for their patients. If I have the time,I will definitely come back.p
2019-09-04QT was extremely helpful when I had insurance issues
2019-09-04Overall, it was very easy to schedule or re-schedule appointments. This branch of Spear is particularly busy, so the accommodating was always very appreciated. Sometimes the general Spear call center was less helpful, so I always tried to call this office specifically and had much better results.
2019-09-04I had a WONDERFUL experience with the front desk staff.
2019-09-04The front desk staff was always very nice
2019-09-03The text reminders were very helpful!
2019-09-03was difficult at times to make appointments with michelle because she is always booked with clients. Guess that's a good thing in some aspects.
2019-09-03First class treatment.
2019-09-03Everyone I interacted with has been helpful & friendly.
2019-09-03Everyone I interacted with has been helpful & friendly.
2019-09-03Definitely give out recos. George and the rest of the staff was attentive to my condition and needs. Reliable and efficient and was able to get back to Tennis in no time. George is the man!
2019-09-03I faced a bit of a scheduling crisis, one that required for me to change at least two sessions of PT. Throughout the whole thing, they were very good about it, and helped me out.
2019-08-31Anyone I've ever spoke with over the phone at Spear has been wonderful in answering all of my questions. They are all kind and helpful. The only thing I noticed is it's difficult should you need to get in touch on Saturdays (but then again, how many Doctors offices are even open on Saturday!- So I am very grateful for that!)
2019-08-31had mostly great experiences, even with staff reaching out if an earlier spot opened up...had difficulty reaching out for my last visit to explain I was late, but overall good experience
2019-08-30Wonderful experience overall
2019-08-30Everyone I interacted with has been helpful & friendly.
2019-08-30My experience has been very good - Brittany is super professional, nice, easy to talk to and has helped me beyond belief. She responds to my questions via e-mail etc in a prompt professional. I would definitely recommend her to anybody who needs treatment
2019-08-30I love Gabs, shes awesome. she listens she remembers. Very good at explaining what am doing and why. The best PT ever. I will be coming back i need any more PT-ing.
2019-08-29Excellent experience all around
2019-08-29The admin staff here is excellent and super nice
2019-08-29people were nice always
2019-08-29Very friendly and helpful. Always made it easy for me scheduling appointments and replying to my questions.
2019-08-29Very good experience.
2019-08-29Everything was very easy and seamless; it was particularly helpful to be able to communicate directly with Brittany
2019-08-28changing appointment times not so easy
2019-08-28Overall AMAZING - couldn't have asked for better service
2019-08-28Insurance policy was a little confusing but I think that's the insurance company's fault
2019-08-28Awesome service and treatment
2019-08-27very good , staff very pori pe,st
2019-08-27All staff were committed to making scheduling easy an convenient and flexible and creative when there were conflicts.
2019-08-27Initially when I called with acute pain, desperate to see someone, there was too much back and forth, including a voice mail left on my phone about an hour before my 5pm appointment (which was the first one they were able to get for me) saying that I had been booked in wrong and they were going to have to reschedule. I panicked a bit assuming I wasn't going to get the pain relief I needed that day, but when I called back Ben worked it all out and saw me.
2019-08-27My experience has been overall very successful. I found Justin to be knowledgeable and his therapy modality to be comprehensive.
2019-08-27really good experience
2019-08-27So easy and everyone was so polite and helpful
2019-08-27Nicole was always really helpful fitting me in her schedule.
2019-08-26It was sometimes difficult to book appointments in the next few weeks, much easier to book a month or more out.
2019-08-26The only issues I ever had were with the billing office. The women at the front desk were amazing but were always slowed down by billing response time.
2019-08-26Reminders for scheduled Monday appointments should go out on Saturdays when the office is closed in case one has to reschedule. Not able to do this when the reminder goes out on a Sunday.
2019-08-24NNeka is amazing and she has a welcoming spirit. Seeing her smiling face was always a nice way to start PT. And her hair is goals!
2019-08-23Truly appreciated the flexibility of the team with my work schedule and always accommodating any last minute changes. Things could not have been any easier!
2019-08-23I had a great experience at spear and would recommend them to anyone dealing with sensitive issues.
2019-08-23Truly appreciated the flexibility of the team with my work schedule and always accommodating any last minute changes. Things could not have been any easier!
2019-08-23Very difficult to get someone on the phone. Usually goes to voicemail. But once you get someone to talk to, the service is good.
2019-08-23It was a couple weeks before I got started when I was waiting to hear if my insurance would cover my visits, and I received some different information over the phone then when I came in for my first appointment, and my copay was much larger then I expected. But since I started PT communication has been very prompt.
2019-08-23All very positive experiences.
2019-08-23The care is fantastic. I actually am stronger than before the accident. I owe this to Jamie's very patient and careful therapy.
2019-08-23I was and still am extremely pleased with the service/care I received. Melanie and the rest of the staff are awesome. I saw improvement after each session. They made me feel like a family member rather than a patient. I will continue to come to this company/agency whether I need (mental and physical) help or not. :)
2019-08-23Spear is the absolute best!!!!!!!!!!!!<br /> I have been coming forever, and I am sad its my last day. My life has completely transformed since I first started coming. I was so uncomfortable and frustrated, and didn't think I would ever feel this good again. Now, I am pain free and so happy and that is all because of Ashley and the entire Spear community. It has truly been a pleasurable experience and I am beyond happy with the result.
2019-08-22I absolutely love the friendliness and courtesy of the staff. They are very professional and extremely willing to help.
2019-08-22Great experience; support staff really friendly, helpful and professional
2019-08-22Everyone was very accommodating and helpful.
2019-08-22the staff was always enjoyable to talk to and always took care of all my requests
2019-08-22On a few occasions when calling this location the phone just rang and rang and there was no VM (even during business hours)
2019-08-22Gave grace in the times when I wasnt able to make it. Rescheduled.
2019-08-22Amarinder is great as well as the staff!! they are always making sure i was being helped and i was doing ok.
2019-08-22Very prompt responses over email, phone, and text. Made scheduling and remembering appointments very easy.
2019-08-22dan is the bestestttttt therapist everrrrrrrrrrr
2019-08-22loved the text reminders.
2019-08-21Would really prefer an online booking system over calling, but otherwise very friendly
2019-08-21First appointment was hard to schedule but easier after that initial appointment.
2019-08-21Very friendly and helpful staff!
2019-08-21I was late quite a bit- I always tried to call the office ahead of time to let them know and they were always cordial.
2019-08-21I am always addressed by name and welcomed to the practice. Everyone is pleasant to work with.
2019-08-21Always friendly and helpful! Great client service!
2019-08-21I always had the opportunity to schedule appointments as early as possible - weeks in advance. Justin was always available and was very good at working with my personal schedule when making appointments.
2019-08-21Staff are wonderful, helpful and friendly
2019-08-21text message reminders are great!
2019-08-21Scheduling through ZocDocs was pretty frustrating since the times aren't accurate.
2019-08-20The reception desk were always helpful and friendly. It made a great impression on me.
2019-08-20Always super easy to reschedule, which I had to do somewhat often, so I really appreciated that flexibility and ease of arranging.
2019-08-20The front desk was amazing in scheduling especially when I had to reschedule my appointments.
2019-08-20I was able to get my appointments scheduled right away initially, and then set all appts. ahead of time which was extremely helpful. I was also able to reschedule with ease if necessary.
2019-08-20every one was very helpful courteous and attentive would love the opportunity to work with them again
2019-08-20Very fluid. Austin and front desk equally
2019-08-20Tom was great in assisting me recover from shoulder surgery. He always knew how much to push me each session, and was also great at providing at home exercises to do in between sessions. Tom was instrumental in helping me recover strength/motion in my shoulder that I did not believe I would regain.
2019-08-19Pamela was great over the phone in particular and very kind
2019-08-19Scheduling was made very easy as I scheduled weeks in advance personally with Ashley (as opposed to Front Desk).
2019-08-18Brett was phenomenal in every way. Thanks to my experience with him, I've already recommended Spear to several people.
2019-08-16My PT is the BEST, professional, alert and attentive, punctual and passionate. Her being fluent in Spanish made me feel comfortable. She is VERY polite. I would use and trust Spear with my Physical Therapy.<br /> Carley and Autumn was very nice and supportive.
2019-08-16welcoming, polite, cordial and helpful
2019-08-16Both Brittany and the front desk staff were always efficient and accommodating when scheduling appointments.
2019-08-16It was hard to schedule my initial assessment appointment and the front desk reps weren't great at helping to facilitate.
2019-08-16Everyone at SPEAR is attentive to the patients and positive!
2019-08-16Reception is always friendly and very efficient. Super helpful whenever I needed to adjust my schedule.
2019-08-16when becca was away i called to set up my next appointment but no one returned my call. however, i emailed becca and heard right back from her
2019-08-16Friendly tone of voice from all
2019-08-16I had only one timing option this summer and they were able to make it work!
2019-08-15This is my first experience with PT and if I ever get injured again, I will definitely be calling Spear and booking with Shannon! She planned ahead and worked with my schedule while managing hers as well, I was impressed she was able to fit me in at my desired times.
2019-08-15Had an excellent experience with Carly and intern Maddie, they were both great and gave me the perfect exercises i need to work on my shoulder and printed them out for me to take home in case i dont remember.
2019-08-15I have had a fantastic experience here
2019-08-15There was only one time when I left a message on the machine saying that I had to cancel an upcoming appointment due to a cancelled flight, which didn't make it's way to my therapist (who sent me an email asking why I didn't show up for my appointment).
2019-08-15efficient scheduling and always on time. email reminders day before is very helpful
2019-08-15Front desk was amazing
2019-08-15I had a wonderful time at SPEAR! Everything was easy to schedule and when I had questions about appointments my calls were either answered or returned right away
2019-08-15I had a marvelous experience working with Carley and her colleagues at Spear. I recently moved to the city and I feel as though I have a support team in place for any physical therapy needs. Thank you to everyone I encountered here!
2019-08-15The experience was seamless from the start. I was greeted upon my arrival and introduced to the space and staff. I had a very easy time scheduling convenient appointments. Even the off-location care coordinators (Starr) were super friendly and helpful in getting appointments that worked around my schedule.
2019-08-14Very easy access to care.
2019-08-14Scheduling was extremely easy and my appointments were always made in accordance to my schedule. The person on the phone was respectful and courteous at all times and extremely helpful.
2019-08-14always very easy and responsive
2019-08-14Left Q4.4 blank because not applicable,
2019-08-14Very courteous workers from the front desk to Elaine and the techs. Appointments were very accommodating with my availability. I would highly recommend SPEAR to everyone.
2019-08-14All appointments were scheduled in person -- all perfect, like 14 of them
2019-08-14Generally responsive. Had to leave multiple messages to have billing sorted out.
2019-08-13I was always able to get someone to help me when I called in. Most if not all of the time, the person on the other end of the line was very nice and helpful.
2019-08-13Overall no complaint
2019-08-13Very helpful with scheduling and rescheduling when I was unable to make appointments on time or had to cancel.
2019-08-13Professional, prompt, flexible, great.
2019-08-13I was always treated well and respectfully by the whole staff
2019-08-13All smooth, informative and straight forward
2019-08-13The text message reminders were key. The staff on the phone when I had to reschedule were so incredibly nice and helpful--never an issue.
2019-08-13Very prompt responses to emails related to scheduling/rescheduling
2019-08-13Tom was always flexible with my schedule and worked to find time for me to come in each week. Changes to our meeting times were very easy over the phone too
2019-08-12Michelle was very flexible and very accommodating in rescheduling
2019-08-12Everyone was super helpful and was always there to go over health insurance or change appointments. They always welcomed me warmly, by name which made me feel instantly at ease.
2019-08-12It took a long time to get the initial appointment, but once I was in the system I had no trouble. I was never taken off the waiting list initially. It took about 2 weeks before I could see anyone.
2019-08-12I work the night shift as a nurse so scheduling can be a challenge. All members of the Spear PT team were understanding and flexible with scheduling appointments.
2019-08-12It couldn't be better.
2019-08-12Amazing experience!! Jamie was awesome and helped me a ton. I saw multiple doctors when I was seeing Jamie and she went out of her way to coordinate with them and call them so she could give me the best care possible. She worked with everything I needed and I will definitely miss working with her!!
2019-08-12No bad experiences at all. Easy to reschedule the one time I needed to.
2019-08-09Hard to get an appointment in a short span of time, but such a helpful person on the phone who checked all the locations for me.
2019-08-09Most scheduling done directly with Tom.
2019-08-09Everyone I spoke to was kind and very helpful at answering my questions or helping me with booking or rescheduling appointments.
2019-08-09Somer and the crew was always extremely accommodating for scheduling/re-arranging of my schedule
2019-08-09Dustin was always available if I had questions
2019-08-09Very knowledgeably team and excellent to speak to.
2019-08-09Had a bit of trouble with insurance so improving validation with insurance, and copay was paid at visit and then billed to insurance.
2019-08-08Overall a great Experience. I visited about 4 times, and each visit was very helpful to start my recovery. The booking and orientation (first visit) was easy and informational.
2019-08-08Cydni was extremely attentive and helpful throughout my course of treatment. All of the staff at Spear pt were very insightful, prompt and cheerful. I would gladly recommend this team to others.
2019-08-08Very good experience. All the staff are very friendly.
2019-08-08Great experience scheduling! Understanding and flexible when I needed to reschedule.
2019-08-08Everyone very sweet friendly helpful and knowledgeable - front desk staff, PTs and assistants alike
2019-08-08Great experience Kristen is flexible with making sure I schedule ahead of time and willing to accomodate
2019-08-08Luc was an outstanding PT who was always accommodating to my needs and worked around my schedule. He was very knowledge about proper treatments and made the experience enjoyable.
2019-08-07Everyone I interacted with was friendly and welcoming.
2019-08-07It was very easy to schedule visits and change appointments when needed.
2019-08-07all the spear staff are very professional and helpful at the LIC site.
2019-08-07Would love an online scheduling system. Really appreciated how proactive Kathryn was in helping with scheduling challenges
2019-08-07I liked that I could schedule directly with Brett rather than the front desk
2019-08-07Excellent. Two different sessions last year before finding out what the problem is.
2019-08-07Very easy scheduling and good reminders via email and text.
2019-08-07Extremely easy to set up appointments and even change locations when I needed to.
2019-08-06Amy has been amazing!
2019-08-06Kristin, Svetlana, Manny, Kim, and the other staff I interacted with were always friendly and professional. Scheduling appointments was easy.
2019-08-06Love how flexible appointment scheduling is!
2019-08-06Was very pleased with my treatment.
2019-08-06Only used phone once for initial scheduling. The man who answered was polite, helpful and answered questions, and made my first appointment.
2019-08-06Upbeat and friendly atmosphere. Everyone is polite and professional. Somer is knowledgeable and engaging.
2019-08-06Best medical scheduling I've experienced, very flexible and helpful. Nice email reminders.
2019-08-06really great experience definitely will be back after my second baby!
2019-08-03Once I left a message canceling an appointment, and requested a phone call to confirm. I never received the call-- and when I called to follow up, no one had a record of the cancelation.
2019-08-02My overall experience at SPEAR has been excellent! Scheduling of my appointments has been very easy with the assistance of the staff at the front desk. There are always friendly and willing to help scheduling to meet your needs.
2019-08-02you need a n/a choice
2019-08-02SPEAR was very clear and communicative with their scheduling process. It was always easy for me to find times that worked for me.
2019-08-02Scheduling was never a hassle
2019-08-02Jessie was so helpful in squeezing me in to fit her schedule.
2019-08-02Superb customer services and responsiveness.
2019-08-01The employees were always friendly andcourteous
2019-08-01very patient and understanding people. accommodated very well to my scheduling needs.
2019-08-01Easy n friendly
2019-08-01Since I worked here, my access to care was absolutely exceptional.
2019-08-0110/10 across the board. Great staff all the way around, amazing facility and team. Aaron was spectacular in assisting w/ Gina and exercise.
2019-08-01I especially appreciated the ease of emailing Jeff with scheduling requests/changes.
2019-08-01I continued to be impressed with the ease of scheduling and communication.
2019-07-31N/A regarding phone call returns
2019-07-31Always accommodating, always helpful
2019-07-31Very helpful rescheduling appointments around my busy schedule.
2019-07-31Really friendly therapists and staff!
2019-07-31keep up the good work guys!
2019-07-31I have seen Ray blossom from a somewhat shy person to mister warmth. That has been very gratifying.
2019-07-31Never had occasion to call.
2019-07-31very courteous staff and very helpful. Loved the recorded phone appointment reminders.
2019-07-30Everything was seamless
2019-07-30Emma was great at making sure I had weeks of appointments at a regular time as soon as I started. When we started tapering down, I would occasionally forget my appointment times & when I called to check on my times, the phone answering team would always check my appointments quickly.
2019-07-29easy to communicate, billing was done efficiently and on time
2019-07-29the front desk was amazing, specifically ray
2019-07-29Schedulers were very courteous and efficient but the ability to schedule online would also be appreciated.
2019-07-29very easy to schedule emailing kristen
2019-07-26It was difficult to schedule appointments for the next week or two. To schedule an appointment that worked with my schedule I would have to schedule usually 3 weeks out. This was difficult especially when PTs would leave and I'd have to wait 3 or more weeks to be seen. I really feel like this slowed down my healing process.
2019-07-25Interaction was excellent
2019-07-25excellent access to care
2019-07-25All that work the front desk are extremely professional and friendly. I have never entered a place and felt so welcomed. Michelle remembered my name and always treated me like I mattered. She greeted me before I entirely entered and always had kind words. My last visit was so warm and loving. Hugs and that makes magic.
2019-07-25Great experience. But need more changing rooms!
2019-07-25The team does their best to accommodate my needs and Kristin really helps to get me scheduled in the slots that I can do because of work.
2019-07-25Only negative experience was when calling in regards to questions about insurance
2019-07-25I love Emily. She is very clear, and made my recovery enjoyable.
2019-07-24Alex always worked with my schedule - which is always very helpful!
2019-07-24It was difficult to schedule appointments for the next week or two. To schedule an appointment that worked with my schedule I would have to schedule usually 3 weeks out. This was difficult especially when PTs would leave and I'd have to wait 3 or more weeks to be seen. I really feel like this slowed down my healing process.
2019-07-24Had a wonderful experience at Spear , on all accounts.
2019-07-24Ryan is very helpful and good at explaining what is causing the pain. He takes his time showing me the exercises and seeing that I stay in the correct positions and movements. Very personable too as ar your whol staff here. Thanks!
2019-07-24Gina was AMAZING. So friendly and knowledgeable and knew how to get the best out of me and push me while also allowing my injury to properly heal. She was very accommodating with my schedule and made me feel super comfortable and well taken care of.
2019-07-24I had a very good experience and everyone was very helpful and supportive.
2019-07-24Really exceptional care. Met me where I was, and kept me motivated to keep exceeding expectations. I hope I will remain injury free so I won't have to return, but if I do need PT, I know where to go!
2019-07-24Everything has been awesome and everyone is super helpful!
2019-07-24Kate was great and flexible about rescheduling when I needed to (which unfortunately happened a lot)
2019-07-24Very great experience, everyone at the facility was always very friendly and professional.
2019-07-24I have had an amazing experience.
2019-07-23everyone has been incredible kind and never got annoyed or upset when issues arose.
2019-07-23Excellent service when making, rescheduling, cancelling, etc. appointments. Always handled professionally and courteously.
2019-07-23All who man the phones and introduce the clients are affable as well as informative. Very often when I would come in, Olivia would recognize me and say I'm logged in. From the day I was given the intro by her, her ease with and sincere enjoyment of people were evident.
2019-07-23Overall good experience
2019-07-23Gwen was very helpful in making our schedules work for one another, especially when I had to cancel and so on.
2019-07-22Excellent experience! Amy is so fantastic and so is everyone in the office.
2019-07-22all good - staff very attentive to need, very clean workout areas, also very knowledgeable
2019-07-22Excellent service, truly a healthcare professional
2019-07-19The staff at the front desk were courteous and very helpful!
2019-07-19Kathryn scheduled my appointments directly - I was able to send her emails to adjust any appointments which made it so much easier to schedule appointments than any other doctor.
2019-07-19It was really helpful. The most I have gotten out of PT
2019-07-19to make my appoitments everyone was nice and respectful. they helped me make the appointments that worked with my day and it was easy and quick.
2019-07-19This has been a extremely positive and helpful P.T program!! Gena has been Amazing, she's the best!! Would definitely recommend anyone to her and the company.
2019-07-18Never an issue when rescheduling or being late. Very accommodating.
2019-07-18very good experience
2019-07-18I got fabulous experience. The PT and the staff were courteous, knowledgeable and supportive! I would recommend this facility to everyone I know who needs therapy.
2019-07-18Isa is wonderful.
2019-07-18Had a very hard time scheduling my evals - once I was in the system it was an absolute breeze. Scheduling team was also great dealing with some insurance snafus.
2019-07-18Very careful programming for my needs, attentive staff.
2019-07-17It was difficult getting a first appointment within a week of when I called as PTs are so booked up.
2019-07-17Really enjoyed working with Jeff Smith and Tim Caputo. They are very skilled, articulate, and show compassion and professionalism. I also enjoyed meeting and working with Lizzie, Wes, Shannon, Jo and Brian. All very nice people who seem to really care about your needs and want you to progress. Front desk ladies were welcoming and very professional also.
2019-07-17Professional but friendly and warm.
2019-07-17Alyssa was absolutely a delight to work with. She was professional in her conduct and incredibly knowledgeable. She helped me understand the overall therapy in layman terms and was incredibly kind and accommodating. Her general disposition and attitude makes her a pleasure to be around and I hope to continue working with her and in turn Spear in the future.
2019-07-17Everyone was so incredibly kind and helpful during my time here. I worked most closely with Nekka, and she was incredibly professional/pleasant!
2019-07-17Very easy to schedule appts.
2019-07-16Scheduling the first appointment was a pain, but everything after that was so easy! SPEAR staff could not have been friendlier or more helpful dealing with scheduling conflicts.
2019-07-16The facility and staff are excellent. Very professional. The space is very clean and cheerful.
2019-07-16Also awesome by email. Thx!
2019-07-16very easy scheduling
2019-07-16Scheduling was always incredibly easy thanks to Alex and the front desk staff. I always got an immediate response when reaching out to reschedule.
2019-07-15very easy scheduling
2019-07-15You guys are awesome, you made going to PT great and enjoyable. I really wish I can come here
2019-07-15Always very helpful, accommodating, and courteous!
2019-07-15This is a personal pet peve, but I hate the phone appointment reminders. Maybe a text or an email instead?
2019-07-15Excellent service and amazing physical therapists.
2019-07-15I had the best experience with Tom. He made me feel very comfortable. I left physical therapy feeling like a brand new person. Can't wait to come back next week!
2019-07-12Outstanding experience working with Alex, Leslie, Edda and others whose names I do not know. I especially appreciate and value the way everyone works together.
2019-07-12Megan was very helpful in answering my insurance questions and in accommodating my schedule for appointments.
2019-07-12it's a pleasure to deal with everyone at Spear.
2019-07-12Everyone was very friendly and attentive!
2019-07-12Everything was wonderful from the front desk to the PTs and aides.
2019-07-11Amy is great and super helpful!
2019-07-11The whole front desk team was awesome.
2019-07-11Front desk was great getting me set up initially and explaining insurance nuances.
2019-07-11somer was very helpful with my medical problem . she was patient and talked to my doctor,s office
2019-07-11Have always appreciated how much everyone at SPEAR cares about their patients & encourages our recovery. All here are spectacular.
2019-07-11Everyone was supportive and very organized to help find appointments that best fit my schedule
2019-07-11Really appreciated the reminder texts before an appointment.
2019-07-10Kevin was great with scheduling all of my appointments, as was Somer.
2019-07-10Excellent service. Pleasantly dealt with need to reschedule from time to time.
2019-07-10first therapist i saw told me at end of visit, there was no room for me at 16th st location, so i went to 34 st and did not mesh with pt person there, then i scheduled appt back on 16th with blaire and stayed with him the rest of my pt and it worked out well with him
2019-07-10Total access in working with a busy schedule.
2019-07-10Excellent service coordinating my sessions and very clear on the availability
2019-07-10First visit was hardest to schedule, all others very easy and convenient
2019-07-10Quick and helpful responses from both the front desk and from John himself!
2019-07-10The desk staff is very friendly & helpful
2019-07-10Megan was great at getting my initial appointment booked, was friendly when I came in and knew me by name on subsequent visits.
2019-07-10Everyone at Spear is fantastic and incredibly professional. My first time doing PT so I didn’t know what to expect but I think the bar has been set high by Bhavik and crew. I will definitely come back if I injure myself again like an idiot.
2019-07-10first therapist i saw told me at end of visit, there was no room for me at 16th st location, so i went to 34 st and did not mesh with pt person there, then i scheduled appt back on 16th with blaire and stayed with him the rest of my pt and it worked out well with him
2019-07-10Very flexible with my schedule and responsive when I needed to change my appointments last minute
2019-07-09Scheduling my appointments was always extremely easy, Alex was always accommodating and flexible depending on my schedule.
2019-07-09Everyone was very helpful on the phone and with scheduling
2019-07-09This has been a great experience. Learning as well as getting stronger and brave.
2019-07-09Very polite when I had to cancel an appointment.<br /> <br /> I *really* like the automated reminder calls the day before.
2019-07-08Great! hands on and helpful. patient.
2019-07-08excellent experience overall. thanks for your patience with my fear of insurance balance billing!
2019-07-08Didn't really use the phone at all.
2019-07-05Excellent Customer Service
2019-07-05So much ease scheduling and carrying out appointments
2019-07-03The folks in the front are very friendly and efficient.
2019-07-03No problem when I had to reschedule.
2019-07-03Very flexible approach by stuff and PT
2019-07-02I was always to get an appointment when I needed one and the few times when I needed to move one Stefanie was very accommodating.
2019-07-02One of the best experiences ever! Staff was super and extra friendly. Jeff was amazing! He was always on careful and very patient with my needs. Such an asset to Spear.
2019-07-02Kristen Markoe was very flexible when I arrived late to my appointments. She welcomed me with a warm smile and we got right to work.
2019-07-02Lauren was amazing!! Very responsive and helpful.
2019-07-01All super easy to manage/schedule.
2019-07-01Luc's just busy, so that's why it's not "easy" but it worked out well in the end!
2019-07-01Michelle, Leslie and Crystal have all made me feel like part of the Spear Family.<br /> I appreciate everyone's willingness to assist with courtesy, knowledge and a smile.<br /> I feel confident that Michelle has set me up with all the tools to continue training on my own as well.
2019-07-01Everyone was very friendly and courteous.
2019-07-01Very nice on the phone and squeezed me into my first appointment within a day
2019-07-01A little tough getting a first appointment at the preferred time but easy from then on.
2019-06-28Service here has always been top-notch!
2019-06-28All good experience.!!!<br /> The staff was awesome-from the front desk,to my PT,Brittany and the PT techs-Ben,Corey,Al,Sam,lauren,Miguel and a young African-American whose name i did not get.<br /> The therapy was really HELPFUL.!!
2019-06-28Lauren was amazing!! Very responsive and helpful.
2019-06-28becca was amazing!
2019-06-28The staff here was awesome and friendly. And they all seem to like/help each other which is nice.
2019-06-28Juan was fantastic.<br /> He showed me what I had to do to releave my discomfort and strengthen my leg and back muscles to make them stronger
2019-06-28Everyone at SPEAR has been professional, personable, knowledgeable and overall a pleasure to work with.
2019-06-28Really excellent service!
2019-06-27As a regular patient - for a second injury - always such a positive experience coming here!
2019-06-27Always very easy to schedule - Kramer and the receptionists both v helpful. Also receptionists made it v easy to reschedule, when needed.
2019-06-27everyone at the front was always helpful and kind, especially with helping with insurance issues
2019-06-27Everyone is exceptionally helpful and kind
2019-06-27My only feedback is it is hard to get through when calling by phone. I typically emailed my PT directly for any schedule changes. When I received a call from SPEAR in regard to insurance co-pay info (Allyson and Alba have reached out) it was a good experience and they were both very helpful. <br /> <br /> I really appreciated Allyson's expertise in dealing with the insurance company and making sure I didn't exceed my allotted PT amounts. She also ensured I had the most affordable way possible for me to continue coming for such a long period of time.
2019-06-27Excellent, very professional, highest quality care.
2019-06-27Overall sessions were wonderful. Deena was very professional, courteous, and encouraging.
2019-06-27Christina and Deandre were extremely knowledgeable and helpful with my injury. Thanks to their care, I am back to running and have learned how to prevent future injuries.
2019-06-27Wonderful experience with the trainers, and excellent service.
2019-06-27I had a wonderful experience at Spear. Alex was excellent. He explained the different exercises clearly. He also emailed me the exercises which was terrific. I was able to watch the video on my TV. The staff is very friendly and professional. <br /> I feel great. I have recommended my daughter to come to Spear and see Alex.
2019-06-27Everything was easy, smart and productive.
2019-06-26Cydni is amazing and the support staff are knowledgeable and patient/supportive. great team!
2019-06-26Everyone at the front desk was extremely helpful and patient. Even when I had to cancel an appointment last minute they were very accommodating.
2019-06-26Front desk team are very friendly, very polite and professional.
2019-06-26the voicemail message i reached when calling on June 26th stated something along the lines of "It is Wednesday, May 22nd, and our SPEAR PT offices are closed from 11am to 4:30pm for a staff trip" - should probably be updated
2019-06-26Nneka was awesome...so professional and patient when I needed to adjust my schedule numerous times.
2019-06-26Getting a 1st visit was tough, but so worth it!
2019-06-26I dealt more directly with Kristen with scheduling as well as the PT tech's who were all amazing to work with.
2019-06-26Would be nice to have an online system to schedule appointments. Also wish we could schedule more than 2 weeks in advance. I had to skip PT some weeks because I forgot to schedule every two weeks and appointments were fully booked
2019-06-26Ashli was a great therapist! She had great patience with me and answered all my questions no matter how big or small. She was always on top of my insurance issues and called my doctor every so often as well. I looked forward to coming to PT every week with her. On top of being great at her job, she was such a nice person to work with and she always had a smile on her face.
2019-06-26Stephen and the entire UES team were exceptional. They accommodated my crazy schedule and were a genuine pleasure to work with week in and week out.
2019-06-26My therapy with Blair was as good as it gets! Plus, everyone else chipped in and offered assistance, information, and gentle encouragement. Jenn and Matt are 2 that immediately come to mind. I applaud and am grateful for Blair's information, patience, encouragement, and sensitivity to my weaknesses and how to strengthen and heal my disintegrating frame. hahaha He was the BEST!
2019-06-25my experience was with spear staff
2019-06-25easy to email Kristen for appointment changes and front desk was very understanding and helpful
2019-06-25An all together excellent experience!
2019-06-25Excellent front of the house staff
2019-06-25I never left a message to be returned.
2019-06-25I was told I would have to wait 2 weeks, but was called within a week. Very helpful
2019-06-25Everything is excellent.
2019-06-25Everything was a very smooth experience!
2019-06-25everyone was very accommodating to my schedule
2019-06-25Wish there were more options for morning appointments with kramer.
2019-06-24Scheduling visits easy and front of house staff always very helpful.
2019-06-24Aside from some email related glitches, Pretty good.
2019-06-24I like that I was able to reschedule appointments without penalties or extra charges. Staff was flexible when I needed to make a change.
2019-06-24no problems getting appointments or changing them when necessary
2019-06-24Everything was great and everyone was very professional and helpful
2019-06-24Was easy to reschedule and cancel appointments which was much appreciated.
2019-06-21Prompt and courteous--always!
2019-06-21all experiences were excellent.
2019-06-21Every time I walk through the door I feel welcomed and extremely comfortable. Every person on the staff is friendly, helpful, and sociable. I've had no bad experiences here, and they were very understanding about rescheduling appointments. I can't say enough good things about this place!!
2019-06-21terrance was the man! answered al my insurance questions so perfectly
2019-06-21Was incredibly surprised at how easy it was to my make initial appointment and all thereafter. When changes needed to be made, the team always found a way to make something work with my schedule in order to maintain the consistency in my program. Everyone was always incredibly pleasant and always interacts with patients with a genuine smile.
2019-06-21This place is amazing
2019-06-20Extremely friendly staff
2019-06-20It's not Amy's fault she's so popular that she's booked months ahead! :)
2019-06-20Jesse and the front desk have always been so incredibly personable, attentive and beyond accommodating.
2019-06-20Everyone was very quick to respond and got me scheduled very quickly
2019-06-20Great experience at Spear Physical Therapy
2019-06-20From day one everyone has been very accommodating..
2019-06-20Overall excellent experience with excellent results.
2019-06-19Experience has been excellent.
2019-06-19Everyone has been super helpful and professional, very friendly staff and Kathleen is awesome!!!
2019-06-19teaching good fun activities . hard working . Jason your a great teacher.
2019-06-19Jesse handled almost all of my appts. She was super accommodating.
2019-06-19Perfect customer service at SPEAR!!!
2019-06-19I have never had a bad experience with anyone at the front desk, reception is alway happy and helpful
2019-06-19the front desk was always so kind on the phone when I had to call for rescheduling or questions about insurance, especially Ray
2019-06-19Excellent, compassionate staff who provide excptional and personable care.
2019-06-19Was always helped immediately via phone. Never long hold times. Very helpful staff.
2019-06-19Very good experience; the facility is very clean and modern (a prior physical therapy center I used was not) there are convenient bathrooms, areas to get water, changing rooms. The staff is friendly, courteous, and very knowledgeable.,
2019-06-19Fantastic all around. Perfect experience from beginning to end.
2019-06-19SPEAR staff have been very communicative and helpful especially when I switched insurances to make sure I had access to care. Nicole has been an absolute god-send with scheduling flexibility and prior to my care with her, Caitlin was also amazing.
2019-06-18Overall great experience. Very easy to get in.
2019-06-18Very easy to work with the office on the phone
2019-06-18George Stramboulis was amazing and professional the entire time. The staff was always extremely helpful.
2019-06-18Great experience!! The staff is amazing and Spear at 30 Broad is an amazing facility
2019-06-18All of the staff at Spear are very welcoming and friendly.
2019-06-18I really enjoyed my experience here. I had never had physical therapy treatment before and I found Spear extremely impressive, friendly, clean, and professional. I trusted my therapist and saw results in accordance with his goals and timeline.
2019-06-18The reception staff are attentive, friendly and helpful. My single complaint, which I go into detail about below, is that I don't feel like I was given all the information about my insurance and how much of the services it would cover when I was initially seeking treatment. But I also bear responsibility in this and am overall very happy.
2019-06-18always very helpful
2019-06-17I'm guessing the Chelsea office is *very* busy, but scheduling was not simple or easy. Additionally some of my calls just weren't answered and weren't returned.
2019-06-17Workers Compensation has been a little difficult
2019-06-17Very good experience. Super helpful staff, compassionate and understanding.
2019-06-17very professional and attentative staff
2019-06-17The desk staff is very helpful and courteous.
2019-06-17Great experience very pleasant front desk staff, very helpful. Professional and friendly.
2019-06-17It took ~2 weeks to schedule my first appt.
2019-06-15My initial phone call to set PT up told me that the appts were about 60 min and the PT was dedicated to one patient for that hour. Totally incorrect. Most times it was 4 patients. I understand , it turned out not to be a problem for me, but it was grossly inaccurate and based my decision to choose Spear PT . I had other choices.
2019-06-14I had an excellent experience! Overall wonderful staff, facility and Josh was the best physical therapist I've seen in NYC!
2019-06-14+ insurance coverage
2019-06-14Thank you for being so flexible with schedules.
2019-06-14I had a great experience at Spear. People were professional, easy to talk to, and really seemed to know their stuff.
2019-06-14Great experience at Spear.
2019-06-14Staff has been excellent throughout and it's been a much easier process than at most doctors appointments these days.
2019-06-13Anytime I needed to reschedule any appointments the staff was always friendly and helpful in making the changes for me.
2019-06-13Everyone was always so accommodating, especially with my insurance difficulties. I always felt that my concerns were addressed, and that the office staff was very prompt with contacting me if there were issues or with information that I had requested.
2019-06-13I scheduled everything directly with Kristen either in person or via email. She was always very prompt in responding.
2019-06-13Flexibility when it came to scheduling was fantastic. Last minute changes were handled graciously and was greatly appreciated.
2019-06-13the attention to detail is great.
2019-06-13All visits were great. John was knowledgeable and personable. Exercises were well thought out for each visit.
2019-06-13Making appointments is easy and Wendy is always very helpful and professional.
2019-06-13very easy to schedule, just wish you weren't so popular so I could get more last min appointments :). good problem to have!
2019-06-13I found the people at the front desk to be extremely helpful in scheduling etc. They also are very friendly and remember my name / PT.
2019-06-13Incredibly easy to schedule / reschedule with Megan and John.
2019-06-13exceelent service. i have already reccommended a friend
2019-06-12The appointment reminders were great and staff was always helpful and friendly. Appointment reminders by email would be great too.
2019-06-12Very good experience.
2019-06-12My experience was great and even better when the clinic wasn't too busy. It might be better to lessen the burden on the PT's by limiting the number of patients they see.
2019-06-12I had a very positive experience -- it was helpful to know what was happening to my leg/back and what I could do to help improve it.
2019-06-12Every interaction I had with people working at SPEAR was pleasant, accommodating and helpful.
2019-06-11Everything was great.
2019-06-11sometimes it was difficult to get appointments after work. needed to book in advance
2019-06-11Scheduling and checking in for visits and asking questions about insurance was always easy and the folks doing this work are kind and knowledgeable - I especially appreciated Nekka's great work navigating insurance letters - thank you!
2019-06-11Only complaint was one niggle around switching my card charged from my regular credit card to my FSA. Received some conflicting information around the ability to reverse prior charges.
2019-06-11Unfortunately sometime I scheduled by phone my appointment they supposed to be with Aleksandra, but when I assist to my appointment few times the therapist was a different person.
2019-06-11Patient care coordinators were always really friendly, and helped me when there were balloons in the rehab area (I have a phobia of balloons).
2019-06-11I like the txt message reminder the day before
2019-06-11Having had PT elsewhere, I can say that my experience at SPEAR is far superior to any other treatment I've received. Lisa is simply amazing at her job and is a fabulous person as well. The entire staff was extremely friendly and professional. The entire experience was superb. SPEAR's emphasis on hiring good staff clearly has paid off. I truly appreciate the variety of exercises and the provision of exercises via email so that I can do them at home. I should add that your reception staff are exceptionally nice and welcoming.
2019-06-10Receptionists were also very helpful
2019-06-10Front desk was always friendly and helpful! If I had issues with insurance, they always helped to find a resolution!!
2019-06-10Having experienced two other physical therapy units in NYC, this is by far the best.
2019-06-10Scheduling would be easier (excellent rating) if online platform available, but good given what it is
2019-06-10fix me teice.
2019-06-10Scheduling was very easy. The staff was considerate if I had to reschedule, and Rebecca worked hard to meet my own availability.
2019-06-10The FOH staff at MH are warm, welcoming and helpful.
2019-06-10kristen and elaine made it easy to schedule with both of them back to back so I didnt have to come in 4 times a week and I really appreciated it
2019-06-10Overall my experience was awesome. Michelle and the support support staff were always friendly and professional.
2019-06-07Everyone here is a delight.
2019-06-07It was a good experience.
2019-06-07Scheduling calls was difficult more due to the lack of availablity not the person helping me.<br /> <br /> The last question is NA because I never left a message
2019-06-07From the front desk (Allison/Alba) to the technician (Mel) scheduling couldn't have been easier. All were receptive to my early morning requests and did what was needed to honor the preference.
2019-06-07It was easy to find a PT specialist and schedule appointments.
2019-06-07I came to Spear barely able to get my right arm to my back pocket without tremendous pain. I was diagnosed with Frozen Shoulder. My principal therapist was Kathy Sarkisian. I could not ask for a better introduction to the physical therapy process. She also told me that my shoulder was a mess! I have no idea why there were so many different injuries! She listened to me very carefully and laid out a wonderful treatment plan. In three months I have virtually full movement, I feared I would need surgery; now that thought is a thing of the past.
2019-06-07my internal doctor told me to come to PT with kristen because she came to kristen, so i called and was scheduled immediately, everything was very smoothe
2019-06-06the girls there are the best, professional, accomodating, and friendly
2019-06-06Excellent all around
2019-06-06Your front desk - Alison, Maggie, Alba - is outstanding. Competent, courteous, and knowledgeable
2019-06-06Never a bad experience- very courteous and professional all the time
2019-06-06Had good experiences overall w.r.t. scheduling appointments. Only issues were from No Fault insurance and getting in contact with them, but I thought it was handled pretty gracefully.
2019-06-05My schedule is fairly flexible and I'm only 10 minutes away so making an appointment was easy for me.
2019-06-05Everyone with whom I interacted at SPEAR was nice, friendly and accommodating!
2019-06-05Great experience, came in injured and discharged recovered and healthy to resume normal activities.
2019-06-05Meghan was always very accommodating if i ever needed to cancel/reschedule any appointments.
2019-06-05Been to many PT facilities but this is by far the best run.
2019-06-05It is always a joy to come in. Everyone is truly happy to see and help you.
2019-06-05All the staff were extremely helpful.
2019-06-05I really like the direct communication with my PT when scheduling my appointments! Definitely easier than having to go through one person who's responsible for every PT's schedule.
2019-06-04Great about appointments, once the insurance extension didn't get submitted but Spear staff was helpful and assured me that even though the extension didn't go through, I would not be charged.
2019-06-04I had to reschedule alot due to a demanding work schedule. The representatives who took my calls and sent my texts always made it really easy to adjust and I was never made to feel bad about it. Being able to email the PT directly (Kyle) was also super helpful since he often saw changes in his schedules before the front desk.
2019-06-04Liked the pre-call re: insurance -- helpful to know costs beforehand
2019-06-04Everything was very clear and straightforward regarding scheduling
2019-06-04All experiences were good.
2019-06-04Meghan was always very accommodating if i ever needed to cancel/reschedule any appointments.
2019-06-03Rescheduling appointments was super easy!
2019-06-03Sometimes it's been too crowded so that there was not enough space to do walking exercises across the floor.
2019-06-03everyone is beyond helpful and competent. i love and appreciate you all so much!!!1
2019-06-03Scheduled with Aleks in person or via email. She was fantastic!
2019-06-03Everything was excellent - - only room for improvement was had to follow up to discover if insurance was reupped
2019-06-02Deena always made sure that if I coulnt make it or needed to reschedule she was very accommodating. Very responsive to email.
2019-05-31Amy has been so helpful and welcoming
2019-05-31Excellent customer service!
2019-05-31all staff friendly & helpful
2019-05-31I had all good experiences
2019-05-31Courteous and helpful. I had many questions and whoever I spoke with was patient and helpful.
2019-05-31I had to reschedule several appointments due to other commitments and it was always a breeze to handle.
2019-05-31Friendly, very helpful front desk staff.
2019-05-31good experience considering my restrictions to Friday only appointments.
2019-05-31Everyone was always cordial and accommodating.
2019-05-31Wish you would allow appointments to be scheduled on the quarter and 3/4 hour (:15 and :45). My therapist accommodated me, but it would have been great if he didn't have to do it specially and I could have just scheduled at those times!
2019-05-31great experience. spear people are my people.
2019-05-30Always responsive and accommodating. The day before SMS reminders are great.
2019-05-30Very good experience!
2019-05-30Everyone is fabulous.
2019-05-30This has been an incredible experience.
2019-05-30Very easy to make appointments and cancel/reschedule when I needed to
2019-05-30Staff and receptionists were always courteous and cheerful.
2019-05-30Always called and fit me into schedule. Kept me in mind all the time.
2019-05-30Great and easy process
2019-05-30The PT folks themselves are excellent phone doesnt answer for hours at a time (voicemail) at the 72nd street location but they eventually return call. ( I had to reschedule appoints due to illness and the timeliness of the return call was important - but admin/receptionist staff was receptive to feedback:)
2019-05-29it's really challenging to get appointments unless you plan really far in advance.
2019-05-29I have had a very good experience coming here. the people are very nice and welcoming.
2019-05-29spears was my go to treatment facility even though my insurance was not covering. great service and care all around
2019-05-29Ashli was great at scheduling appointments in advance and working with my schedule. The front desk team was also very accommodating and friendly.
2019-05-29all super easy
2019-05-29Had nothing but excellent experiences, love that there are students interning. Cody who was interning and helping Meghan was great, you should offer him a job.
2019-05-29Mostly went to voicemail when I called. (tended to call off hours)
2019-05-28excellent personal experience with specifically my therapist, Carley - she was understanding and kind and worked with me even though my fitness level was not top notch, she gave me great pointers and tips on how to do home exercises and make things work and adapt for me; the whole team at the 16th street facility was personable and pleasant, everyone seemed to get along really well as a team and were genuinely happy to be there to help me recover and learn my exercises. i never left the facility feeling bad, everyone always made it a point to encourage me and be super supportive!
2019-05-28The only thing that is difficult to schedule are massages at 6pm.
2019-05-28Excellenr customer service
2019-05-28Excellent customer service
2019-05-28My 3rd time using you guys. I've recommended you to others as well <br /> Always a good experience and results
2019-05-26very easy to schedule, front desk was very helpful
2019-05-24Everyone I interacted with was super helpful!
2019-05-24Front desk/staff was very accomadating when it came to scheduling appointments
2019-05-24I always got the sense that Spear made every effort to make it easy to schedule appointments and help me understand what my insurance did / didn't cover.
2019-05-23very friendly front desk staff
2019-05-23upstairs staff is always pleasant, smiling and gracious!
2019-05-23All of my twelve experiences at SPEAR have been exceptional. I received my full schedule of visits ahead of time as well as a revised schedule throughout the process.
2019-05-23Easy access to care and PT's.
2019-05-23Whenever I needed to make or re-schedule an appointment, whether over email or phone, everyone was so understanding and so willing to arrange times that were convenient for me.
2019-05-22John is an excellent PT therapist. Lots of expertise, patient and a great listener. Spear is very lucky to have such a excellent employee!
2019-05-22the staff was always professional, pleasant and accommodating.
2019-05-22A very nice facility. All the staff, from the front desk to the trainers are always pleasant and caring.
2019-05-22I never needed to make a call, however scheduling appointments was extremely easy and handled professionally.
2019-05-21Did not interact via phone.
2019-05-21Always easy to schedule appointments.
2019-05-21everybody is great
2019-05-21Everyone courteous and responded promptly
2019-05-21good enough; no problems; wish it was less expensive; wish PT school was free for PT students and future PT practitioners
2019-05-21I really appreciated the office was easy to reach via email. I work in an open office plan and it's hard to make phone calls during business hours.
2019-05-20Amazing. Top notch. Professional. Courteous.
2019-05-20would love online scheduling of visits
2019-05-20I never requested a callback
2019-05-20the front desk was always so nice and helpful
2019-05-20very friendly staff
2019-05-18overall a great experience. staff was really easy to work.
2019-05-17Everyone was extremely nice and accommodating.
2019-05-17I scheduled my appointments with Michelle in person and she was very flexible with changes as needed via email.
2019-05-17Very easy experience working with Spear to get information, check insurance, and get appointments scheduled.
2019-05-17Everyone is very helpful and friendly.
2019-05-17Very easy experience working with Spear to get information, check insurance, and get appointments scheduled.
2019-05-16Helpful in scheduling around work hours- either before work (8am) or after (6:30/7pm)
2019-05-16I was always to have a time slot that worked for my schedule.
2019-05-16Thank you so much! :)
2019-05-16There should be N/A for the phone calls. I never really called.<br /> <br /> Overall I had no trouble and enjoyed my time at Spear and the people here. It was fun. Though I'm definitely inappropriate in a social setting. I would be better suited for a small or zero audience.
2019-05-16Great service at front desk.
2019-05-16Everyone very courteous and helpful
2019-05-16Leah was wonderful - super helpful and I actually saw results
2019-05-16Booked off ZocDoc for first appointment which created confusion about location of apt. Was good after first visit.
2019-05-16front of house was nothing short of outstanding
2019-05-16Exception experience across the board
2019-05-16Front desk was extremely kind and helpful in all steps of the process!
2019-05-16Always easy to schedule and desk was very helpful
2019-05-16Emailed Kristen about a new injury and she got me in for an evaluation the next day and even set me up with a doctor for xrays
2019-05-16Never really called
2019-05-15Access was great! Online scheduling could make it easier still, but phone scheduling was very easy.
2019-05-15very helpful in answering all my questions
2019-05-15i liked the text reminders of my appt
2019-05-15Jason was always available if I had questions, I loved that.
2019-05-15Front desk friendly and professional
2019-05-15Very flexible scheduling options available around my busy work schedule.
2019-05-15I had a really nice experience in Spear Physical Therapy
2019-05-15Josh is a rockstar and has yet again gotten me healthy following a tough injury.
2019-05-15SPEAR makes scheduling very easy. I was able to switch multiple appointments and handle insurance questions very easily with SPEAR.
2019-05-15Leah and I thought it would be best to schedule appointments when she had fewer patients (1 or none). Given this restriction, it could sometimes be slightly tricky to schedule an appointment, but that was to be expected given our plan.
2019-05-15Not responsive when I emailed about changing appointment times - only via phone.
2019-05-15Everything's really good. Just one minor suggestion: it would be good to have a more automated way for scheduling appointments (e.g. online system).
2019-05-15I was very happy with the service I was provided with, not only by my OT, but the staff as well.
2019-05-14Loved coming to PT
2019-05-14Everything was perfect and I'll be so sad not to be coming here any longer!!
2019-05-14overall all awesome experience
2019-05-14Very welcoming and organized environment
2019-05-14I was dealing with a post accident related injury which meant a fair amount of discussion between insurance companies and myself. SPEAR did a great job at navigating parts of this contact with me.
2019-05-14I had a really nice experience in Spear Physical Therapy
2019-05-14All the scheduling staff is super polite, efficient, and professional. Jason was fantastic in fitting me in at the notice of my injury. Thank you to all!
2019-05-14everyone was always very helpful
2019-05-14phone service always professional and courteous<br /> all front desk staff great as well
2019-05-13directions via public transportation could have been better
2019-05-13I was erroneously charged $190 for my initial appointment twice due to the office not posting the payment the first time. I noticed this on my credit card statement and when I called the office staff back they were very helpful and refunded me that amount quickly (after I provided the statement).
2019-05-13very easy and fast calling to speak to someone and schedule!
2019-05-13Front desk was very attentive and always answered my calls
2019-05-10Ashli is a very busy PT so obviously I learned to make as many appointments ahead of schedule but she is very accommodating and will try to squeeze you in!
2019-05-10some kind of app would make it easier
2019-05-10Only bad experience was when front desk accidentally charged my credit card $4,500 instead of $45 but it was quickly resolved.
2019-05-09Scheduling was easy.
2019-05-09great helpful people
2019-05-09Front desk staff is very friendly and helpful
2019-05-09My mom made the appointments.
2019-05-09everything was great. i have limited availability and you guys were great about figuring out times and places that would work for me.
2019-05-09Stef and the entire staff was so accommodating. If something unexpected came up in my schedule they were always able to reschedule my appointments easily.
2019-05-09very good experience! always felt like my needs were accommodated and that staff wanted to help
2019-05-09SPEAR has such a welcoming environment. Everyone is very warm and friendly; i always looked forward to my appointments!
2019-05-08I had called several places to get an appointment and the staff at Spear was extremely accommodating and helpful. Other places that I had called did not get back to me for weeks
2019-05-08very good experience. professional and knowledgeable staff
2019-05-08Great experience overall with SPEAR. I was recommended by a friend, who spoke highly of the practice, and I was not disappointed. The location is conveniently located near my office, and I was impressed with the professionalism and friendliness of all therapists and staff. I further recommended SPEAR to several friends based on my positive experience.
2019-05-08Everyone was very helpful and as accommodating as possible!
2019-05-08Very easy to schedule/reschedule appointments! Both by email and phone.
2019-05-08Lauren and Chris are both awesome - always pleasant and personable.
2019-05-08Awesome customer service
2019-05-08Jeremy was very helpful and informative in helping me get back to 100% from my injury. Could not be more pleased.
2019-05-07great service only wished the space was bigger. I would definitely recommend. I actually feel a little sad leaving this family of workers. and im happy for the recovery I have made
2019-05-07professional and efficient
2019-05-07Did not receive a call back after first attempt to receive pricing but after that it was seamless.
2019-05-07My PT and the front desk were always extremely helpful with scheduling.
2019-05-07just top notch service!
2019-05-06Great to be able to schedule over email.
2019-05-06Scheduling appointments was always easy, both through the front desk or directly with George. It was helpful to be able to schedule with him because he would squeeze me in if he was booked but knew I could be mostly independent.
2019-05-06Support staff made two errors in scheduling
2019-05-06Excellent service every time.
2019-05-06The front desk was very good as was Luc getting back to me on e-mail
2019-05-06service at the desk before, between, and after visits has always been excellent
2019-05-04All of the therapists were positive (it's great to see employees that appear to enjoy their work) and made the experience very enjoyable.
2019-05-03Alan Wong was incredibly helpful. He was attentive and took the time to understand how my ankle was feeling week to week. He also remembered small details from previous visits and made sure to follow up on any new pain or development
2019-05-03Scheduling appointments has always been a seamless experience
2019-05-03The staff is exceptional courteous and kind. Treated one like a human being, so rare these days.
2019-05-03I had an excellent experience with Josh. He is an exceptional therapist with both extensive knowledge and attention to details. His passion for a career in physical therapy translates into his daily extraordinary services to the patients.
2019-05-03Very easy and convenient.
2019-05-03The on boarding was easy and client friendly.
2019-05-03Tough to get appointments, so have to schedule far out. All of the front desk people are very nice and helpful.
2019-05-03I reached out for my initial appointment and was able to get scheduled in the same day. Throughout my treatment, I had a lot of difficulties with scheduling because of personal reasons, and my Physical Therapist was very responsive and worked with me to get a schedule that worked.
2019-05-03Staff was flexible and helpful
2019-05-02The team at every Spears that I have been at are amazing individuals. Personable and caring.
2019-05-02From the very first encounter I had with the team I was impressed with their courtesy, friendliness and speed
2019-05-02Very easy to schedule appointments, flexible with things that come up, very courteous staff
2019-05-02Unbelievable experience. I had major shoulder surgery and immediately after surgery I met Jason and his team... I was going to physical therapy 5 days a week. <br /> He and his team became part of my family and in addition 2 weeks later i broke my ankle. They made me part of the family. LOL Tough Love... They healed me.
2019-05-02Scheduling/rescheduling with the front desk was always extremely easy and professional
2019-05-02everyone was great. professional, friendly, aprorachable. Great team.
2019-05-02Everybody I spoke to was helpful and courteous
2019-05-02Very flexible and easy to schedule
2019-05-02Always very professional and on point
2019-05-02Scheduling appoints was very easy at first because we booked very far out. Then, the days caught up with us and I had to choose weird times after that.
2019-05-02Scheduling was always painless and every effort was made to work around my schedule.
2019-05-01Very good experience. Friendly and helpful staff over the phone.
2019-05-01Always professional, helpful and courteous
2019-05-01scheduling out, ok, but tough to schedule makeup
2019-05-01Appointments fill up quickly! Everyone over the phone was always incredibly courteous and polite and exemplified fantastic customer service!
2019-05-01I love Spear/Brooklyn- they are all kind, professional and wonderful. They have given me back my ability to walk and live a pain free life!
2019-05-01My therapy was incredibly effective--pain relieved and almost complete range of motion restored. Also feel well instructed in how to maintain my shoulder health.<br /> Everyone was most helpful, expert and courteous
2019-05-01Very helpful receiving automated appointment reminder the day before scheduled visit.
2019-05-01I had to chase a little bit to schedule my first appointment but after that everything was smooth sailing.
2019-05-01Sarah is an amazing Physical Therapist and I enjoyed every session.
2019-04-30Scheduled appointments ahead of time to make sure there was availability for me, also got an appointment the same day for me when I first called and booked my first appointment.
2019-04-30Easy and comfortable
2019-04-30Always had a wonderful experience. Everyone was incredibly helpful and friendly- both in person and on the phone.
2019-04-30always contacted kristen and was very responsive
2019-04-30Becca was terrific in every way. She really listened. Very caring, intuitive, and patient.
2019-04-30I had the easiest time with booking all my appointments The only issuse was when multiple people were on vacation
2019-04-30Overall a good experience; i felt Ashli and Jasmina were both knowledgeable and helpful. i did find there was a certain level of distractedness--with Ashli not consistently watching at first to make sure my form was correct. And a couple of the techs seemed both not to know the exercises and not to pay attention.
2019-04-30Harrison is attentive, effective, accessible.
2019-04-30Solaine and the team were so helpful! Lizzy always made herself available whenever I needed :)
2019-04-30It was a bit hard to schedule my first appointment because it took SPEAR a while to confirm whether my insurance would cover the visits. I felt I had to push them on it.
2019-04-30Lizzy is fantastic. My doctor is thrilled and I've made so much progress thanks to Lizzy and the Spear team!
2019-04-29I had a great experience with Amarinder.
2019-04-29Text reminders are extremely helpful
2019-04-29everything was easy and quick
2019-04-29Was able to accommodate and work around my schedule.
2019-04-29i did not like the place too crowded no privacy
2019-04-29Front desk team is awesome!!!!
2019-04-29I scheduled the majority of my appointments with Kathleen. She was accommodating which made life easy.
2019-04-29Always helpful and quick to respond
2019-04-26Personally- I prefer corresponding via email - but everyone was super responsive
2019-04-26No call back regarding insurance and billing question I had
2019-04-26Scheduling an appointment was easy and the people scheduling were always polite.
2019-04-26I don't have any problem during my visits . Well satisfied .
2019-04-26Excellent experience all the way around
2019-04-25Allyson and Jesslyn were great and very helpful with everything.
2019-04-25Excellent response at all times.
2019-04-25- Administrative staff is excellent. <br /> - Hard to get an appointment for massage.
2019-04-25great experience all around
2019-04-25My experience with Cindy was been wonderful both professionally and on a personal level. She always paid attention to my physical concerns and had a remedy to which I felt better and felt confident I was on the path to recovery.
2019-04-25Ashley was tough and amazing! the staff was so friendly and pleasant! what a great team!
2019-04-25Very helpful teams at both Pine and Chelsea. Jen at Chelsea helped schedule everything for me, and a few reschedules too, she always made it happen.
2019-04-25It was a great and easy experience. Every appt new exercises were introduced and I was able to also do them at home which helped with my pain. Carley was also nice enough to email me all the workouts so that I can keep doing them after our sessions were over.
2019-04-25Excellent service from front of house staff, well informed and very professional.
2019-04-25Always positive and responsive!
2019-04-25Everyone here is amazing.
2019-04-25I have nothing but great things to say about Tom and everyone at Spear. A fantastic experience (even if an unwanted one!), and I will definitely (and already have) refer others.
2019-04-25Great experience with resolving billing issues
2019-04-24Genuinely excellent all around
2019-04-24I haven't done much on the phone
2019-04-24The staff in the reception area are very pleasant and always greeted with a smile.
2019-04-24good very helpful
2019-04-24Always a great experience!
2019-04-23Has been a really positive experience - my shoulder feels so much better - I could feel the progress week to week - it's always a pleasure coming into the studio. You can tell the team works well together and there is a fun spirit here - it was very easy to set up the intake and start the process
2019-04-23Very good staff!
2019-04-23One minor comment is that it would be helpful to see my next few appointments in the reminder emails as my appointments were not always same time each week.
2019-04-23initial contact very helpful and knowledgeable about insurance issues
2019-04-23Staff was always helpful in getting me in, often on short notice. Also, demands of work sometimes required last minute changes. Staff was always accommodating
2019-04-23I had an amazing experience here - thank you all!
2019-04-23Everyone is courteous and greets you on arrival
2019-04-23Someone got back to me within an hour of filling out my initial inquiry form online. I was pleasantly surprised by how quick and attentive everyone was. They were also very prompt and helpful in answering my insurance questions, and when there was a problem with my billing, they corrected it immediately and without hassle. Such a relief and so unusual in the medical field.
2019-04-23I scheduled the majority of my appointments with Kathleen. She was accommodating which made life easy.
2019-04-23Staff very patient and understanding when scheduling and rescheduling appointments, even last minute!
2019-04-23Overall great experience. Michelle is super approachable and professional.
2019-04-23This was my first time in Physical Therapy and Meghan was a rockstar. I learned so much and always felt like I was getting the best recommendations.<br /> Her sidekick Cody was also a rockstar. They made a great duo.
2019-04-22Excellent Overall from the beginning of my therapy. My Physical Therapist Deena was Excellent; her concern regarding my injury, the exercises during the sessions and listening and answering any questions I had. The PT aides were excellent as well.
2019-04-22I was always greeted with a smile at the front desk upon check-in. They were very helpful in setting up everything with insurance.
2019-04-22Service was always prompt and helpful
2019-04-22I have not had to ask for return phone calls.
2019-04-22getting on the schedule for my initial appointment took about 3 weeks. unfortunately i missed a couple calls offering an earlier time but no message was left
2019-04-19The front desk staff is amazing!
2019-04-19Sarah Rodriguez was kind, understanding and extremely intuitive regarding my problem, which was not even diagnosed until 2/3s of the way into the treatment.<br /> I felt very well cared for & like I was in capable & professional hands.
2019-04-19Everyone was helpful and nice when it came to scheduling and connecting with SPEAR.
2019-04-19everything was excellent, I did not answer 3 and 4 ,did not use phone
2019-04-19The process was very streamlined, and convenient. Throughout my treatment I was able to schedule appointments, settle co-pays, and submit insurance information with ease.
2019-04-18Easy to schedule, even though I have limited availability.
2019-04-18not knowing schedules too far out is an area of opportunity
2019-04-18The Staff is great to work with.
2019-04-18Luis is great. Top notch guy and therapist. He should get a raise.
2019-04-18Friendly, relaxed, good cheer
2019-04-18I found my initial call to be super reassuring and it was really easy to get through as well -- also, being on ZocDoc was key to my finding you, so yay for that!
2019-04-181. An app or online presence to view schedule would be helpful!<br /> 2/3. It was much easier to schedule through my therapist than through the front desk.
2019-04-17Everyone at the front desk always greets me by name when I come in for my appointment. It's so nice!
2019-04-17Tom is great and very attentive. The atmosphere is comfortable and welcoming.
2019-04-17Should be able to get text for pet and confirm without call
2019-04-17Everyone at Spear is helpful, accommodating and very friendly!
2019-04-17never called, but emails were prompt and helpful
2019-04-17Easy and courteous
2019-04-17All of the staff were always very pleasant and helpful.
2019-04-17Everything went well
2019-04-16I had an overall great experience getting set up. The times were sometimes less than ideal and if I didn't schedule out far enough in advance (2+ weeks) it was often hard finding an ideal time.
2019-04-16Juan is excellent. He is experienced very caring.
2019-04-16everyone was very friendly and professional
2019-04-15Everything was great.
2019-04-15Very easy to set up appointments.
2019-04-15everything from the receptionists to the therapists was perfect. Michelle Troinano was amazing.
2019-04-13Excellent in every area. A pleasure to be a here.
2019-04-12I had an overall great experience getting set up. The times were sometimes less than ideal and if I didn't schedule out far enough in advance (2+ weeks) it was often hard finding an ideal time.
2019-04-12I had a great experience at Spear! Everyone I encountered was helpful and accommodating.
2019-04-12Everything was absolute perfection. You guys rock. Im so thankful to be under your teams care.
2019-04-11Sarah was super helpful with fitting my difficult schedule into her schedule and always rearranging when needed. Front desk was always friendly and helpful as well.
2019-04-11Best PT experience ever!
2019-04-11Aadil M. in the office was always very helpful and pleasant.
2019-04-11Everyone with whom I spoke was courteous and helpful. Could not ask for better.
2019-04-11One day when I tried to schedule an appointment it took forever; only to be told nothing existed.
2019-04-11Everything was amazing
2019-04-10Prompt responses to all questions, positive motivation and really good challenging workouts!
2019-04-10Very helpful, always kept me in the loop
2019-04-10Lauren and. Krys are always very helpful.
2019-04-10Excellent service . . . good personnel . . . minimal changing room and locker space
2019-04-10My experience was positive.
2019-04-10SPEAR was a delight to work with during my physical therapy experience. All employees were very courteous and willing to help. They were very accomodating of my schedule, scheduling appointments and rescheduling appointments (sorry!)
2019-04-10Absolutely everyone was so helpful and responsive!
2019-04-10Kristen was flexible and courteous about any last minute changes outside my control
2019-04-10I had an overall great experience. I never had to wait for my appointments and everyone was courteous, helpful, and thoroughly explained treatments.
2019-04-10extremely helpful and kind front desk
2019-04-09Everything was very easy.
2019-04-09Kristen was always very accomodating when scheduling appointments
2019-04-09Fantastic access to care thank you to Leah and the whole team!
2019-04-09No issues at all
2019-04-08I had very little issues the few times I had to reschedule but no one ever called me back - I just had to trying calling a few times.
2019-04-08Super welcoming and a friendly front desk is always a plus.
2019-04-08Very accessible on phone and helpful each time I called with questions or discussed options for scheduling.
2019-04-08Every employee was very professional and great to deal with
2019-04-08Spear has been amazing! You all really helped turn what should've been an annoying and long experience into something fun and enjoyable.
2019-04-06Always great customer service!
2019-04-05Great experience - only suggestion would be some way to schedule via app or text.
2019-04-05Everyone was ALWAYS so nice!
2019-04-04my last minute appointment was well handled and alternatives were presented (also apologies for rescheduling)
2019-04-04wonderful experience. I am a return patient and have had great success both times.
2019-04-04This is my second round of PT. I've come back b/c Nicole and team are even and consistent.
2019-04-03Dr. Correa is knowledgeable and professional.
2019-04-03I was able to book an appointment the same day I called. Fantastic service. Phenomenally helpful.
2019-04-03It was very easy to schedule on the phone and I was given all the documents needed beforehand to turn in at my first appointment.
2019-04-03I felt that everyone involved with Spear Brooklyn Heights was friendly, courteous and professional
2019-04-03It was very easy to schedule the first appointment.
2019-04-03Great experience, knee rehabilitation feels great
2019-04-02I never had to call, and my mom took care of most of the scheduling
2019-04-02Every therapist and assistant had a positive and supportive attitude.
2019-04-02I had no poor experiences. Everything was straightforward.
2019-04-02The people who answered the phone were friendly and helpful. It was easy to book appointments or reschedule.
2019-04-01Didn't use the phone to schedule after the first one. chatted in person instead
2019-04-01Very accommodating and flexible
2019-04-01Everyone on the phone was exceptionally friendly and helpful in regards to any issues (billing, insurance, scheduling etc).
2019-04-01Everyone from the front desk to back always made the experience feel welcoming and supported.
2019-04-01very good experience
2019-04-01Tom was right on with diagnostics, perfect with going over the routines, precise with monitoring, and super attentive with detailed follow up. Hard to imagine how anyone could have done better for me than Tom did.
2019-04-01SPEAR has been great to work with schedule-wise. They were always able to accommodate my ever changing schedule.
2019-04-01Sometimes the front desk seemed to be confused about whether or not I had an appointment when I came in. Once or twice it meant I came in and didn't have an appointment scheduled even after confirming. It was never a problem when I scheduled directly with Jessie my therapist though! She was great!
2019-03-29Excellent service- the front desk is always courteous and everyone working here is friendly and helpful
2019-03-29Service and all employees were excellent.
2019-03-29Spencer was excellent. I had very good results and it was a positive experience
2019-03-29Sensitive well thought out treatments. Lovely personnel.
2019-03-29technology very good; emailing effectivce; calling front desk great
2019-03-29Just all good; helped me get serious about home exercise;
2019-03-29Great customer service at front and always greeted with a smile!
2019-03-29The Front Desk is amazing! And the text reminders are a life saver
2019-03-29really great experience, everything has been super seamless and everyone at Spear is incredibly friendly/helpful!
2019-03-29Everything was handled live on the first call in a few minutes every time. I have 0 complaints.
2019-03-28Front desk staff is very friendly and efficient!
2019-03-28Excellent customer experience. I was surprised by how quickly I could make appointments.
2019-03-28This has been one of the best experiences. Even when my knee hurt and I was frustrated, everyone was encouraging and there for me.
2019-03-28Lauren and Khrys are always very nice and helpful - always a pleasure!
2019-03-28Great experience. Helpful staff
2019-03-28Excellent all around. Thx!!!
2019-03-28All was really great - from the moment I had my first appointment to every weekly visit. Many thanks for the good care!
2019-03-28really great experience! always accessible by phone or email and very flexible
2019-03-28I communicated mostly with Kristen over email
2019-03-28Amazing experience! Made progress with my knees and many friends in the meantime.
2019-03-28Great experience and support
2019-03-28Very courteous and pleasant staff
2019-03-28It was always incredible simple to reschedule and appointment, or cancel, for any reason. I really appreciate how simple scheduling was.
2019-03-27I had no problems scheduling any appointments, the sms reminder service is very nice.
2019-03-27All good experiences. Easy to schedule. Easy to call with questions or concerns regarding insurance.
2019-03-27Mel helped me figure out the right combination of strengthening and conditioning to improve a chronic back/hip condition. Great job.
2019-03-27Also had excellent assitants such as with Jared Anderson & Lisa Thompson.
2019-03-27It was very easy to get the appointments I needed and that easily fit into my schedule. I was able to get it done at the end of my sessions and it took no time at all.
Q2. During Your Visits
|1. Courtesy of staff at the front desk||
|2. Length of wait before going to the treatment area||
|3. Comfort and pleasantness of treatment area||
|4. Friendliness and courtesy of physical therapy tech/aide||
Please provide name of your tech/aide (describe good or bad experiences)8217 responses (click to view)
2019-10-15All the staff are great. Richie and Brian are especially friendly and kind.
2019-10-15Masha and Emily- both are great
2019-10-15The staff at the desk were so personable and patient!
2019-10-15Jamie - Da best
2019-10-15I have had excellent help from Kevin, Karyna, Emma, Angie, Lexi andi Khari. Each of them showed genuine concern for my well-being during any one of my visits. I feel like I wasn't just a patient, but one of the family.
2019-10-15They were all very good! great job im very impressed. its hard to chose just one.
2019-10-15All staff was helpfull and attentive at all times
2019-10-14my experience with Luc was very good, he was very attentive and answered any questions or concerns that I had
2019-10-14Teddy. Attentive and focused on details of movements I was prescribed to do.
2019-10-14All the aides were very friendly and helpful in my exercises, particularly Karyna Serrano who always greeted me and proactively looked for ways to assist me and others.
2019-10-14manny and will were great. very attentive, helpful and kind during the sessions.
2019-10-14worked with a few techs - all were very friendly and stepped in to make sure all exercises were done properly.
2019-10-14I've had the opportunity to work with almost all the trainers. They were all very knowledgeable and helpful while doing my exercises. They did a great job of anticipating my exercises, setting everything up, and motivating me and listening to my concerns.
2019-10-14Mahoul, Carlie and Joe amongst others were always helpful and encouraging
2019-10-14Josh Kaufman did a great job treating and helping me.
2019-10-14The staff is always courteous and helpful.
2019-10-14Jen and Jared were both great to work with.
2019-10-11Matt, Danielle, Jordan -<br /> all excellent, friendly and caring, knowledgeable
2019-10-11The staff is very friendly and supportive. They have an optimistic attitude and encourage well being.
2019-10-11Michael and Johnna are precise in their instructions and make it easier to do the exercises correctly
2019-10-11Manny and Mike were great. Very personable and helpful. I think some of the equipment may need to be replaced (i.e. foam pads, balance beam).
2019-10-11Super friendly and helpful!
2019-10-11Many and all wonderfully helpful: Karyna! Emma! Angie! Kevin!
2019-10-11Matthew, great experience<br /> Jared, great experience
2019-10-11Joseph and company. Everyone was helpful and instructive.
2019-10-11Everyone was friendly and helpful.
2019-10-11Jared was great, made me feel welcome every time
2019-10-11Every tech/aide that helped me was fantastic. they courteous, knowledgeable, patient
2019-10-11Lukasz Mroz - great experiences all around<br /> Gina filled in for Luke twice, she was terrific as well
2019-10-10Overall excellent experience
2019-10-10Aides always friendly and helpful
2019-10-10Everyone is very helpful and friendly.
2019-10-10Angie and Karyna were extremely nice
2019-10-10I watched this office grow, its become a bit crowded - my guess is due to the success of the people who work here. You all should be proud. My experience with everyone at Spear at w75th has been great! I have and will continue to recommend this location.
2019-10-10I worked mostly with Karina. She was very friendly and helpful during the exercises.
2019-10-10Again, everyone at SPEAR did a great job at making me feel welcome and ready to do the physical work to fix the issue with my back. I've been in PT before and stopped going because I wasn't seeing enough improvement and because it felt like a chore. The opposite is true of my PT experience at SPEAR. I was able to get in and out of appointments in a timely manner and all the techs I worked with -- Ben, Corey, D'Andre, Miguel, Lauren -- made sure that I was properly doing my exercises and gave me good tips to ensure good form. They all have great senses of humor (thanks for putting up with my complaints and jokes, peeps!) and I felt like they really cared about my wellbeing. I appreciate that they were encouraging and pushed me when I needed to be pushed.
2019-10-10All of the Tech from the Upper West Side - 75 Street assisted with my treatment. They were exceptional and took excellent care of me.
2019-10-09Kevin, Kurt, Joshua
2019-10-09Neema. Always very helpful, courteous and concerned. And patient.
2019-10-09Jordan, Jared, and others were always wonderful in helping execute and guide me thru Justin's plan
2019-10-09Karyna and Angie helped with my posture and balance exercises!
2019-10-09Emily and Grace were very friendly and helpful when explaining the exercises, and showing me proper form.
2019-10-09Everyone was so friendly. I don't remember all the names of aides that worked with me, other than Jared, but they were all very friendly and helpful.
2019-10-09manny and mike are excellent
2019-10-09Everyone at this location is SO friendly and warm. It makes PT feel like a fun place to be rather than somewhere I HAVE to be. I actually enjoyed visiting because the staff is so great.
2019-10-08Kevin has been with me during my 5 1/2 months in therapy. He is very good with explaining exercises and pleasant to work with. He is very knowledgeable with my treatment.
2019-10-08Grace--friendly and energetic. Great.
2019-10-08Will, Manny, Johna, mike were excellent
2019-10-08I'm always able to walk right in and start my exercises, which is really helpful since I usually have appointments in the middle of the work day. The PT techs and aides are able to step in and work with me as necessary. They seem to have really good communication and are all approachable and explain the exercises clearly.
2019-10-08very easy to work with the entire staff.
2019-10-08Greg, Paul and Manny were extremely helpful and kind. They were very attentive
2019-10-08Excellent facilities. Really felt like everyone here works as a team and many people help throughout the sessions.
2019-10-08I've been blown away by how warm and kind all of the staff are -- the aides made me feel seen and cared for.
2019-10-08The front desk staff at Chelsea are very welcoming and helpful. I worked with Jordan, Jared, and Bria often and they were all extremely friendly, taught me about my exercises and form, and kept track of my progress even on days when they weren't assigned to me.
2019-10-08They were all very good
2019-10-07I had a wonderful experience with Rachel. She is very personable and was thorough in explaining exercises, but also allowed me to do exercises independently which I enjoyed. I worked most frequently with Kevin during my time at Spear and he was very helpful in guiding me with some exercises and always provided a smiling face! It was always a pleasure to come to my PT sessions and work with Rachel and Kevin! I worked with other techs, all who were very pleasant and friendly.
2019-10-07I believe it was Manny who always did the archery exercise with me. That was a wonderful person touch, so that I was not doing such a painful exercise totally on my own.
2019-10-07Manny, Kim - everyone was super helpful and friendly
2019-10-07Just an amazingly friendly group of people.
2019-10-07I had multiple tech's and each of them were great! They were very helpful and made me feel comfortable.
2019-10-04Karina, Christina, & Masha
2019-10-04Blair was extremely helpful and took the time to really help me out over the last few months. I have recommended Spear to may of my colleagues as a result of Blair's care.
2019-10-04Only complaint (for the very good vs excellent), it got a little crowded sometimes, but facility was great!
2019-10-04I had multiple techs/aides but throughout they were extremely friendly and helpful with the exercises they walked me through.
2019-10-03Will was fantastic as a tech and all techs were extremely friendly and personable. Never had more than a 5 min wait for treatment to start and Greg always made sure if he couldn't see me immediately that I had warm ups to work through, making the best use of my time.
2019-10-03The location was very well equipped with lockers, changing rooms, and a shower. If I arrived early for an appointment I was able to check in and head down to the PT area to start warming up. The staff was helpful and friendly when asked for ice or help with setting up equipment.
2019-10-03I worked with several techs and aides and they were all wonderful! I didn't know all their names but I was often helped by Josh, Silvano and Diana, however all were great and I never had a long wait for any assistance.
2019-10-03Tom Anderson. No bad experiences whatsoever. Always courteous and knowledgeable.
2019-10-03All of the techs were very good. Wahleed and Caroline were exceptional.
2019-10-02would be nice to see shared equipment like yogamats wiped down after each use; some folks sweat more than others!
2019-10-02Tom was a very good Tec. Great convo and very informative.
2019-10-02Everyone I worked with was fabulous.
2019-10-02The staff I interact with are wonderful - Karyna, Angela, Emma - all lovely, kind and helpful.
2019-10-02I never once had to wait for my appointment. The waiting areas are comfortable and the staff at desk are all friendly. The PT aides were all enthusiastic and helpful and friendly and made me feel comfortable.
2019-10-01miguel was very thorough but not too wordy, which i appreciate. sometimes you don't need too much instruction
2019-10-01The techs were superb! I really appreciated the extra guidance and care.
2019-10-01all the techs have been wonderful!
2019-10-01a place that makes you feel at home
2019-10-01Emma, Kevin and Angie made tremendous effort and succeeded in making an uncomfortable time less uncomfortable. They were friendly and fun to talk to.
2019-10-01I worked with almost every tech and had wonderful experiences with all of them!
2019-10-01The front desk was cordial and answered all of my questions. However, I came in for a hand/wrist/forearm injury and it was hard to fill out my forms at first. I felt like my first meeting was harder because it hurt to fill out the forms. It would have been easier if there were other options or if I'd been reminded to bring someone to help.
2019-10-01I had great and supportive experiences with all techs and aides at the Chelsea location.
2019-09-30Not sure of names, but everyone was very eager and happy to help.
2019-09-30Had various aides, don't remember names, but all were very nice, very capable, very pleasant
2019-09-30Karina and Anita
2019-09-30Marilyn and don't remember the others names but all were excellent.
2019-09-30my experience with the entire tech team was great
2019-09-30I have worked with many or all of the technicians and have thoroughly enjoyed working with all of them. I will be sad to leave their care and thankful for their demeanor and professionalism for a very long time.
2019-09-30Luis, and he was great. All the aides I worked with were friendly and attentive.
2019-09-27some are good, some aren't, but most are
2019-09-27having the therapists' workstations in the middle of the room is a little odd... also if you have to use their stations to balance it's weird if they're standing there working 10 inches away from you while you try to balance. ALSO it seems unsafe that the device that heats the heating pads with STEAMING HOT WATER is in the middle of the room. sometimes i've been doing a balancing exercise holding onto the ledge right near the hot water and someone will come along and open the box to get a heating pad when i'm right there trying to balance. not only is it a distraction but the hot water/steam seems potentially dangerous.
2019-09-27both Christina and Miguel were great.
2019-09-27I think this was a wonderful experience, thanks to the staff, everyone has encourage me and treated me with kindness and courtesy
2019-09-27Derek Lee - very good experience. Derek was professional, easy to work with and knowledgable.
2019-09-27This PT’s mannerisms are beyond EXCELLENT! There’s no words to describe her professionalism, courtesy, etc.
2019-09-27I've worked with a bunch of techs: Al and Kevin, Cory, Deondre, Laura, Waleed, Miguel, Ben. I've enjoyed working with all of them, and I feel like I've learnt something from all of them. Special thanks to Kevin for breaking down exercises that would be extra useful for climbing, and to Miguel and Ben for perfecting my squat form :)
2019-09-27Shannon and Wes and they were both great!
2019-09-27I do not remember the name of the techs/aides. Overall, I have no complaints or concerns.
2019-09-26I love this Team!!
2019-09-26I had Nas, Jason and Mehul and they were all kind friendly and super helpful and patient!!
2019-09-26Kathleen knows her stuff, very helpful.
2019-09-26different aides all good
2019-09-26they were all excellent
2019-09-26Mehul, Carly, Nas, Joe, and ERAN were all a joy to work with.
2019-09-26Christina and Drissa Are awesome give them a raise
2019-09-26Mosha and Andrew are especially good aides and Amir was great PT
2019-09-26Everyone was very friendly, happy to see me every time I showed up, and always very helpful.
2019-09-26I've had good experiences with all of them - Neema, Olivia, Teddy (I think that was his name? Sorry if I've got it wrong!). They were especially helpful in making sure that my form was good when I was performing the exercises.
2019-09-25Danielle, Briea, Jordan, Matt and Jennifer were all great, I spent the most time with Danielle and she was great
2019-09-25Techs were all very friendly and helpful
2019-09-25Everyone that I worked with was really great - so friendly and helpful. They always explained exercises thoroughly and made sure I was doing them correctly. It seemed like everyone was always willing to help if you need it which made the enviornment very relaxed and comfortable.
2019-09-25Worked with numerous techs / aides. All were helpful and encouraging.
2019-09-25Amy, Patrick, Luis..all outstanding!!!!!!! They are caring, professional and fun to work with
2019-09-25Very friendly staff. Loved everyone i met...
2019-09-25Jared and Bria were always helpful, attentive, and full of positive energy.
2019-09-25Donald Square is the best, a true professional, and lots of experience!
2019-09-25excellent treatment and care
2019-09-25Everyone was always extremely affable and attentive--Joe, Carly, Henry (whither Henry?), Nas, Ari, Mike, EVERYONE!
2019-09-25Anthony, great dude
2019-09-25All of the techs were amazing. Friendly and helpful. Can't say enough good things about them.
2019-09-25Very nice environment, every single staff member is great!
2019-09-24Kurt was very helpful. Michelle (my PT) was amazing!!
2019-09-24I worked the most with Jen, Matt, Jordan and Autumn - all of whom were a pleasure to work with. They made PT fun and challenging. All of the techs are so nice and personable such a joy coming here!
2019-09-24Every aid/tech I worked with was very helpful
2019-09-24Really think the culture of the staff is very friendly, its a great enviroment.
2019-09-24My therapy with Jeff along with my exercises with the staff, especially Shannon and Michelle, made me feel confident that I would be able to regain my strength and mobility.
2019-09-24Everyone who helped on each visit from front desk to the tech/aids were outstanding.
2019-09-24Very friendly staff. Loved everyone i met...
2019-09-24Karyna, lexi, ben and michelle
2019-09-24Everything was great although treatment area is crowded at times!
2019-09-23All have been wonderful.
2019-09-23I had never done PT before so the first couple of times i didn't understand the hand-off between the therapist and the techs/aides (i was like, why are all these people giving me instructions? why is my therapist seeing so many patients at the same time?) so maybe can explain it to new patients!
2019-09-23All of the techs/aids were friendly and helpful.
2019-09-23manny and Michael were very helpful, with assisting Kristen and giving feedback
2019-09-23Ben and Julia were great. Gave good directions and helped when I needed it. Thanks!
2019-09-23All of the techs are wonderful. I especially love Grace and Masha. Their directions are clearly communicated and well demonstrated and they are patient if and when corrections are required.
2019-09-20Everyone was friendly, respectful and helpful.
2019-09-20Manny: extremely helpful and supportive with exercises, supplies and everything else
2019-09-20The techs were all excellent.
2019-09-20Brian, Richie, Wesley, Shannon
2019-09-20my treatments were painful at times but this was due to the injury
2019-09-20derek lee...see above...phenomenal
2019-09-20EVERYONE HAS BEEN WONDERFUL THE CARING AND PERSONAL CARE
2019-09-20Jarrod - always very friendly and happy to help. Great at explaining exercises and answering questions about them.
2019-09-20Megan was great at the front desk.
2019-09-19everyone is great. the space is a bit crowded
2019-09-19Jordan was great and was constantly available when needed. Super friendly and made me feel extremely comfortable throughout.
2019-09-19Johna & Manny were great techs
2019-09-19I mainly worked with Walid, who was great. All of the other techs that I worked with were good too.
2019-09-19All of the techs/aides I worked with were awesome. They paid close attention to the quality of the movements I was doing and offered useful tips and corrections to my posture.
2019-09-19very friendly and helpful staff, actually amazing!
2019-09-19I worked with a number of techs/aides and they were all extremely friendly, positive, and helpful. Even if I only worked with them once, they would remember my name and say hello during my other visits.<br /> <br /> Also, I started at the 44th st location, which was cramped and hot and I felt like I had to search for someone to tell me what to do. No one seemed to know what exercises I had done before so it was hard to be confident that I was getting the right care. But this location has been bounds and leaps better!
2019-09-19always friendly and always said god morning, which isn't always easy at 7 in the morning
2019-09-18Encouraging and helpful aide- also volunteered tips and ways to improve my exercises.
2019-09-18The front desk staff is super nice. Shiann is terrific
2019-09-18Upper area very crowded at times.
2019-09-18Ben and Ty were both great
2019-09-18Brian and Gus -- they were super helpful and patient and vigilant about making sure I did everything correctly
2019-09-17There were a few! Angie, Karyna and a few others. They're bomb and contribtue to a great atmosphere in the clinic.
2019-09-17All my aides have been wonderful
2019-09-17Im terrible with names. Had 5-6 techs all were super helpful
2019-09-17all of the tech aides were very helpful
2019-09-17The staff here is super friendly and the absolute best. That is why I chose to come back here for a second time!
2019-09-17they all assisted me from time to time and were very friendly and helpful
2019-09-17Diana<br /> Kevin<br /> KIrk<br /> A few others--all fantastic. Professional, engaging, and very helpful.
2019-09-16Having to wait until the exact moment your appointment starts to enter the area is kind of a meh experience. Also sometimes the floor is very busy and it's not as good of an experience.
2019-09-16Very cold in the work-out room. Very hot in the locker room.
2019-09-16The front staff are great and i was pleasantly surprised when they remembered my name after only one visit!
2019-09-16Such a warm, fun, encouraging environment.
2019-09-16Jared was a pleasure and always helped explain exercises with professionalism.
2019-09-14Alice and Kevin. Great experience. alice was especially attentive and nice.
2019-09-13Jason was super nice and helpful
2019-09-13Everyone was very nice and helpful.
2019-09-13Whalid, Miguel, Very good
2019-09-13Karyna was terrific as were all the staff.
2019-09-13juan correa, Micheal, Manny.
2019-09-13Bhavik, Mary , Nordisand Dorse(sp) We’re all great to work with
2019-09-13The staff at the front desk were really welcoming every time (even so early in the morning!) and I loved working with the PT techs, who each made my morning brighter and were knowledgeable and caring.
2019-09-12Olivia and Teddy are really knowledgeable and were a great help when learning new exercises.
2019-09-12Carl and Jo: good!
2019-09-12Friendliest office I have been to.
2019-09-12all of them were great
2019-09-12I had most interaction with Josh - he is very pleasant and helpful. Also Kevin a couple of times - he also is very pleasant and helpful
2019-09-12super friendly, super helpful
2019-09-12When the place is busy, I experienced waiting times.
2019-09-12Couldn't have asked for a better team - Deanna, Masha, and Claire were all EXCELLENT. They kept me honest on my form, were always fun, and really helped me develop. I never felt like I was getting passed off.
2019-09-11Every time I came in I felt like a celebrity- everyone was so friendly and personable.
2019-09-11I interacted with 5 different techs, some were good, some were just ok, Diondre was good
2019-09-11Also on schedlue. The staff works well together and help each other out so many can be served at once. It helps that the Palestra is so beautiful and also helpful.
2019-09-11Tom Anderson, he pushed me, but pulled back when necessary
2019-09-11Worked with a number of techs and all experiences were great. Good attitude and very friendly. Very competent in demonstrating exercises
2019-09-11Lea was amazing. Both Mary and Drissa were incredible and extremely friendly
2019-09-11Aids changed from week to week, but all were super descriptive in their explanations of the exercises, incredibly helpful and professional.
2019-09-09With any/all outpatient clinics, the gym is packed and the each therapist has 2-3 other patients at one time... which sucks - but thankfully the tech/aide was well-informed and helpful with all in-gym workouts
2019-09-09Ben Kraus & Eric very capable & courteous. I particularly appreciate that they made no assumptions about my therapy because I am a senior. They asked what my goals were & helped me to meet them.
2019-09-09everyone who helped me was great. super helpful and explained everything/ watched me to make sure i was doing each exercise correctly.
2019-09-09Olivia, Nema, Teddy..All excellent
2019-09-09Everyone was fantastic. Professional and attentive and good at managing all the clients even on days when the office was very busy. I did not ever feel overlooked or unattended to.
2019-09-09everyone really is terrific.
2019-09-07Had several aides, sometimes more than one per visit. Mostly professional.
2019-09-06I worked with Leslie the most, and she was extremely helpful and personable.
2019-09-06lady who sits to the left (Kiara) when you walk in is extremely nice and helpful
2019-09-06Everyone was always helpful and professional.
2019-09-06Worked with a number of techs and all experiences were great. Good attitude and very friendly. Very competent in demonstrating exercises
2019-09-06Ben helped me so much even though I stopped seeing him due to schedule changes the last few months
2019-09-05Masha - she is great. Very pleasant and knowledgeable.
2019-09-05There was never any wait before going into the treatment area and everyone at the front desk was always so kind. I mentioned everyone before, but the techs that were working a lot during the time I was here were all wonderful (Mehul, Joe, Mike, and Nas). And Aaron of course was great, too, but he's since departed from Spear. Everyone was attentive, knowledgeable, and kind! I felt like a part of the Spear family.
2019-09-05Henry Fok, Nas Chittumuri, Mehul Panchal.
2019-09-05Kristen, Manny and Michael were always professional, friendly and helpful.
2019-09-05Never had to wait for anything, the staff was always checking in to make sure everything was going smoothly. Everyone was friendly and attentive.
2019-09-05I love Ben and Lauren! They have been so warm and friendly, easy to talk to, really helpful.
2019-09-05Grace at 30 Broad St is an AMAZING PT tech/aide. She is very enthusiastic, friendly, and is a great coach during ladder drills!
2019-09-05Kristen and her team were very knowledgeable about my problems and how to address them. She staged the progression of the treatments so that I would not overextend myself, but would make constant progress in developing my core strength.
2019-09-05I'm sorry I don't recall the names of the aides who occasionally helped. But each one was very courteous and knowledgeable.
2019-09-04Miguel, Ben and Corey are all great techs/aides to work with
2019-09-04Everyone on this team is very friendly and obviously tries very hard to be helpful Rachel was amazing.
2019-09-04Nina is great.<br /> Reid is great.<br /> Julia is great. <br /> Everyone is great.
2019-09-04really loved working with Kwame, it was great seeing him when he came back from school, manny and will were also great
2019-09-04These people are all excellent human beings.
2019-09-04AMANDA veryprofessional and responsive to all questions
2019-09-04I worked with a few aides but they were all extremely friendly and gave great instructions and corrections.
2019-09-04Al was excellent! No complaints whatsoever
2019-09-04Mary - good experience
2019-09-04Bria, Jordan, Matt. Elaine is lovely and very energetic! There is a good vibe on the treatment floor.
2019-09-04Jared, Bria, Maddie, two more I forgot. Front Desk was very helpful with all insurance questions, they even let me know my insurance covered massages
2019-09-04Naz, Shoshanna, and Nihul were very nice!
2019-09-04Helped by Emma and Karynna mainly. Both helpful, friendly and knowledgeable.
2019-09-03Michelle. She was great. Really did a good job in helping me strengthen my shoulder area and now when I play hockey my shoulder feels very stable and strong.
2019-09-03Kristen Markoe. I cannot say enough positive about her!
2019-09-03Amanda is a wonderful caring therapist. She has me moving my finger back to better than ever !
2019-09-03All of the techs.
2019-09-03Drissa is fun to work with and very helpful the other aides I worked with were too.
2019-09-03I have worked with all of the aides/techs at the 56th street location and have found them all to be knowledgeable & willing to help. Each one of them contributed to an overall positive experience.
2019-09-03I have worked with all of the aides/techs at the 56th street location and have found them all to be knowledgeable & willing to help. Each one of them contributed to an overall positive experience.
2019-09-03Michael, Manny, Johna, and Wilhelm. Michael is a.k.a. my best friend. Best French-speaking friend too. He is funny, nice, and even does the exercises with me when I don't want to (which is quite often). Manny is similar to Michael, he's very nice and funny. So is Johna. And she also speaks French! They're all great at distracting me, especially when my knees hurt or I don't want to do the exercise. Wilhelm... is special. He's annoying, but in a funny way. Like the others, he's nice. But I swear to god, if he ever mimics taking a photo of me (long story), I WILL push him into a double-decker bus (or a triple-decker, if that exists). But yeah, they're all cool and I'm definitely gonna miss the ones who I don't see anymore.
2019-08-31Wesley was my tech/aide and I couldn't have been more grateful for that. He is so sweet and funny and helpful along my road to recovery. I will miss him and Jeff so much!
2019-08-30Matthew. Excellent, skillful and friendly support of my exercises.
2019-08-30I have worked with all of the aides/techs at the 56th street location and have found them all to be knowledgeable & willing to help. Each one of them contributed to an overall positive experience.
2019-08-30Caroline and Corey were both excellent
2019-08-30Brittany is my main source of contact here but everybody I dealt with have been great.
2019-08-30The front desk is always so helpful. I never had to wait to see my PT. I got nothing but great things to say about the Spear Team .
2019-08-29Never waited for check in at the desk.
2019-08-29It's a really busy location so sometimes it felt crowded for so many patients and therapists.
2019-08-29Shannon Greenwald is fantastic and I'd recommend her to everyone!
2019-08-29Fantastic experience, both the tech and aides were extremely attentive and encouraging through my rehab
2019-08-29Emma and Khari!!
2019-08-29Cody is extremely sympathic. Rest of the staff was very helpful too by giving advice. I was enjoying coming to PT sessions.
2019-08-29Etta, Leslie, Jeff
2019-08-29Kristen is wonderful. She was great to work with -- knowledgeable, experienced, and great to work with.
2019-08-29Meghan was an amazing PT - she helped me better understand what was causing pain and a realistic management plant. She is super friendly, funny and easy to talk to as well, which made the appointments even more enjoyable.
2019-08-29I was always able to go straight to my appointment with no wait; everyone was welcoming
2019-08-28All the aids were friendly and excellent. Keep up the good work. Willhelm, Kim and Manny were especially good.
2019-08-28Kurt and Josh was very helpful.
2019-08-28Jeff - personable, paid attention to form, made good corrections
2019-08-28All of them were GREAT! I believe i worked with Silvano, Kayla, and Amanda the most and all were perfect
2019-08-28Shoshanna and Joseph - They were both extremely helpful with exercises
2019-08-28Everyone was professional and friendly
2019-08-27I had so many,whalid, dwade, caroline, cory all amazing!
2019-08-27Where do I start? There is not enough room. All staff greeted me always with a smile. All aides were helpful and willing and ready to assist me. The facility is beautiful. Staff remembered my name even if they were not my therapist. I NEVER had to wait (and I came for almost five months).
2019-08-27Everyone was super nice and encouraging- Marilyn, Michael and Anthony.
2019-08-27All the tech/aides I encountered were wonderful! Jared--was particularly thoughtful and seemingly interested in my recovery. Matt, Bria, Autumn, Jen, and Jordan made me feel comfortable during all my visits.
2019-08-27Everyone in the office seemed genuinely interested in helping me.
2019-08-27everyone was extremely helpful and did things with a smile
2019-08-27Always exactly on time or early. I loved that everyone knew my name and treated me like I belonged and was 'part of the family.'
2019-08-27I had the pleasure of working with various techs my time here. I worked a majority with Muj and Anthony who made sure I never waited long between exercises. However each Tech was positive, explained the exercises well and was attentive to make sure I was doing my work correctly.
2019-08-27Leslie and Meek (spelling?) were the best! Always had a good time with them.
2019-08-26Jared- Any of the staff - Therapy tech aid are really good. I enjoyed every one of them.
2019-08-26Deandre is great!
2019-08-26Jared is excellent, courteous and helpful!
2019-08-26Bria, Jared, Jenn and Jordan: all were knowledgeable, friendly and supportive.
2019-08-26Overall everyone is very welcoming! :)
2019-08-24Jeff was typically my tech and was very helpful and a pleasure to be around
2019-08-24All of the techs were concerned, smart, and energetic. We made each other laugh so hard!! Thank you Karl, Hudson, Kevin, and Karina!
2019-08-23You have created a great atmosphere that is not intimidating at all; you all bring a very open and friendly vibe together with professionalism where everyone is aligned on ensuring the client is comfortable and confident with the exercises they need to do.
2019-08-23Kathryn M and she was great.
2019-08-23You have created a great atmosphere that is not intimidating at all; you all bring a very open and friendly vibe together with professionalism where everyone is aligned on ensuring the client is comfortable and confident with the exercises they need to do.
2019-08-23Joseph Kim - good
2019-08-23Today, I worked with Karyna Serrano. She was great! Very friendly and engaging.
2019-08-23Benjamin Kraus - he was amazing, courteous, and taught me a lot about mobility.
2019-08-23Shannon - Excellent!!!!!!!!
2019-08-23Please see my previous comment. It should cover everything and all. :)
2019-08-23I have only ever had great experience. I have had Talia, Quamey, and Will.
2019-08-22Karyna and Chari are the best. They are always willing to help with a smile and make my sessions pleasant.
2019-08-22Worked with Karina and Masha. They were both really professional, helpful and friendly. Showed care, concern and were very careful in explaining and training me to do what I needed to do. I especially appreciated the time they took to demonstrate everything i needed to do. Really great experience.
2019-08-22Marylin -sweet and helpful
2019-08-22all staff were friendly and I loved spending a few extra seconds to get to know them
2019-08-22Mary and Paul are great
2019-08-22Everyone in the front desk and tech team were wonderful! Extremely helpful and professional
2019-08-22Angie has been extremely polite and helpful
2019-08-22Karyna was great!
2019-08-22all the tech/aides are amazing. always on top of every patient. always making sure all our needs are met - that every was good and that we were feeling good and had no pain while doing an exercise and extremely helpful and friendly
2019-08-22Angie, Kari, and Karina. All three techs very very helpful and attentive. Sometimes their instructions (number of reps, length of holds) were a little different from instructions given by physical therapist.
2019-08-22Treatment area too crowded
2019-08-22Jared is very talented with a great demeanor. He was good at judging best level of exercise and answered all questions clearly.
2019-08-22Sebastian also provided excellent care
2019-08-22she was great. super nice. so was anthony even though i only had him once.
2019-08-22Wes,Gus, Richie - all super friendly and funny, creating a really comfortable environment. Gus is great with making sure I keep my form.
2019-08-22Manny; considerate, helpful, calm
2019-08-22Had a variety of aides all week very helpful!
2019-08-21Jenn Crowley was often my tech and she was great. Super friendly and very professional with the exercises. Definitely a standout.<br /> <br /> I also really appreciate that the chelsea location has lockers. Super convenient.
2019-08-21I think I worked with all of them at one point or another and all of them were excellent. They made a point of checking up on me periodically, greeting me by name and give appropriate feedback and encouragement.
2019-08-21Mike, Ariana, Carly, Joe. THE BEST i love them all. so attentive and friendly
2019-08-21Miguel was always positive and knowledgeable. He motivated me to work harder on the more difficult exercises!
2019-08-21I have worked with all the techs, They are knowledgeable, provide good guidance and observant in each situation. There is little wait time even when the gym is very busy.
2019-08-21I had good experiences with most of the techs. The only piece of constructive criticism i want to give is regarding Karyna. First, I think that she has a great attitude and social skills and i see that it makes the environment better at spear. That being said, she sometimes says things that are patently false about acl reconstruction recovery, like that a patient can have a full recovery in three months, or she tries to push me harder than i believe i should be pushed, like asking me to use a heavier weight. I believe that she shouldn't do these things because she isnt qualified to do so and her comments could make a patient feel discouraged because they arent recovering as fast as she suggests is possible. overall, the techs are very helpful!
2019-08-21Shannon was amazing! She was so helpful and always made sure to explain the exercises and reason why they are helpful
2019-08-21Not only did every member of the staff treat me with the utmost respect and kindness, I never felt unattended or needed to wait for my appointments. Even upon arriving early, Justin already had me working on exercises.
2019-08-21All the aids are great - Mehul, Ari, Nas, SHoshana, Corly, love them all!
2019-08-21josh and jen were great!
2019-08-21Everyone was amazing!
2019-08-21the treatment area's temperature was extremely warm. It was very difficult to go to work after working out in this warm area. If not for the great work of Josh, I would have looked for a different physical therapy group
2019-08-20Aaron was one. He was always great. All the techs/aides are wonderful.<br /> The treatment area could be improved. Very small space and frequently crowded. Not enough changing rooms, Despite these conditions, the PTs and aides were professional and able to work effectively.
2019-08-20Carley was always really clear and helpful with getting me started and working through my routines. Great descriptions of how each exercise should feel and what it should be ideally doing for me.
2019-08-20They were all great.
2019-08-20Karyna has always been ovely
2019-08-20The entire SPEAR experience has been wonderful. From the time I walk in I've always been greeted immediately, and welcomed into the treatment room right away. The space is great and every single tech/aide has been a huge help and friendly. Kristen and all of the techs/aides have made my experience. Especially Manny and Willhelm.
2019-08-20somer meyer very good experience great help treatment easy to talk to
2019-08-20All the techs at the 70 Pine location were amazing. They made sure to take their time to explain each exercise and make sure I felt comfortable.
2019-08-20All tech aides were good.
2019-08-20The room is a little cold but it's otherwise great.
2019-08-20Savana (?) was great; everyone polite and helfpul
2019-08-20very pleased with all techs and aides at the Financial District location
2019-08-19Room was not the biggest space (but probably standard for New York), but even with multiple patients doing a variety of exercises, the staff always made it work! Equipment was plentiful and all different types.
2019-08-19Everyone was extremely friendly and attentive. The second I finished an exercise, a tech noticed and immediately went to Don to determine my next exercise. Extremely efficient - especially for the amount of people being treated at that time!
2019-08-18All were great, in particular DeAndre, Waleed, Corey, and Al (apologies to any of them if I misspelled their names).
2019-08-17Manny was great. He showed me exactly how to do the exercises. Michael - I think that's name did as well.
2019-08-16Autumn was very nice and supportive.
2019-08-16I worked with four tech aides during my treatments all were knowledgeable supportive and attentive.
2019-08-16Everyone at Spear is personable, funny, and smart. Every conversation I've had with Brittany or any other staff member has always felt like an interaction with a friend as much as a PT.
2019-08-16I had many therapists are were caring kind and knowledgeable
2019-08-16so friendly, personable, good sense of humor
2019-08-16Over the 8 months I've worked with many and they have all been great, wish I could remember everyone's names!
2019-08-16Julia was great
2019-08-16Michael...he is a wonderful, positive influence on improving from injury
2019-08-16I've had the pleasure of working with Jared, Jen and Bria - all of them were super helpful, encouraging and a pleasure to be around. They made me feel way more capable.
2019-08-16all were lovely, positive, and encouraging. great group of people
2019-08-16Terri has a great sense of humor and we laughed through sessions.
2019-08-16Lea was great, extremely helpful with lots of energy
2019-08-15All the techs were very pleasant to be around and were very helpful, but two rockstars stood out: Jen and Jordan. They always remembered my name, always asked how I was doing, and didn't mind my incessant questions at times. I was incredibly appreciative of their help!
2019-08-15Jordan was great and showed me exactly how to do the exercises and clarified when I didn't know exactly what to do
2019-08-15I have a wonderful experience with Rachel and with Jeff
2019-08-15The staff is great!
2019-08-15Lexi, Karyna, Kevin, Angie, Emma
2019-08-15comprehensive proactive analysis of payment and insurance options
2019-08-15Aaron - Great experience
2019-08-15All the techs were great and very helpful!
2019-08-15Beautiful, spacious, gleaming facility!
2019-08-15All aids were fantastic and super friendly. I felt supported during all my visits.
2019-08-14Everyone was extremely courtesy and friendly and everyone was part of my recovery procees.
2019-08-14The tech/aides that helped were Ariana Thakurdeen, Joe, Mike and Mehul. They were each very caring and would pay attention to see if I was doing an exercise incorrectly and help to nicely correct me.
2019-08-14Treatment area sometimes felt a little crowded/cramped.
2019-08-14Shout outs to Miguel, Lauren, Waleed and Diandre! They were all very helpful! The whole staff and techs were very courteous and friendly.
2019-08-14Gabriella Marinaccio provided excellent physical therapy for my right ankle, which had a total replacement.
2019-08-14corrina, angie, khari, emma , kevin & lexie--all wonderful and always involved in my care & comfort!
2019-08-14Techs have been awesome. Super-helpful -- provided specific feedback, didn't let me off easy. Mike especially.
2019-08-13Mike made coming here entertaining. His energy is contagious and fun. <br /> - Signed Keshia Cole Hugh Jackman
2019-08-13They have all helped me at one time or another and have all been great and super attentive.
2019-08-13Enjoyed very much of my each appointment
2019-08-13Quick and easy check in
2019-08-13All the aides were friendly and helpful and helped make my PT experience productive and fun
2019-08-13Manny and Svetlana were both knowledgeable, effective, and great communicators
2019-08-13Megan at the front staff is great! Super friendly and kind. Limited/no wait to get appts started, consistently began on time.
2019-08-13Always engaging throughout our sessions and a great mix of teaching and conversations with everyone in the office
2019-08-12I worked with many techs during my 8 months at Spear and they were all friendly and knowledgeable and invested in my recovery.
2019-08-12Manny did a great job of explaining certain exercises and providing modifications to exercises if needed. Very knowledgeable and professional.
2019-08-12Perfect in every respect.
2019-08-12I was helped at some point by almost all the aides and they were all great! Even though they see a ton of patients they always remembered my name and were great about checking in on me.
2019-08-12Every single staff member was welcoming, friendly, and helpful. The team worked very collaboratively and put clients first.
2019-08-12Kevin helped me a couple of times, and Karina helped at the end of multiple sessions. Other aides helped with ice and some exercises a few times. All of the techs were great and everyone was friendly.
2019-08-10Jared was very knowledgeable explaining everything. A rising star in the field!
2019-08-09All teh support were pleasant and eager to help when requested. Prompt cleaning of the general area after client use.
2019-08-09I was always able to go straight to my appointment which helped me fit them into my busy work schedule easily.
2019-08-09Everybody was excellent.
2019-08-09Jared and Jen were great!
2019-08-09Luis and Ricky and Patrick were all excellent.
2019-08-09Tech / Aide was also awesome.
2019-08-09Tech/aide were professional and helped create smooth transition between exercises.
2019-08-09Manny and Kim were awesome!
2019-08-09Jessie is amazing and super helpful!
2019-08-08I didn't have any specific techs/aides. That being said, each one I had was very helpful.
2019-08-08Cyndi was exceptionally thoughtful and kind while treating my ankle. I have been going to PT for nearly 30 years and have never had better treatment. I'm on the mend thanks to this group!
2019-08-08all staff was great - very attentive and professional. I rarely waited between exercises or activities.
2019-08-08Bria - great; George (?) - great; Tia (?) - great; Jared - great
2019-08-08Manny was always a delight!
2019-08-08Manny and Kim were great and helpful!
2019-08-08The staff here is great. My only concern was sometimes there were so many patients and space was tight.
2019-08-07Kevin B. was often my tech aide and he was always incredibly friendly and smiling while helping with ice or moving equipment. He was a joy to work with!
2019-08-07Karl and Meagann
2019-08-07Andrew John Wolfanger
2019-08-07Staff always very professional
2019-08-07The staff has been amazing throughout this whole process. Very courteous and helpful!!
2019-08-07I've had several different aides and techs and they've all been very helpful and attentive. Sometimes the wait times between exercises felt like wasted time. I would like if they could tell me a few exercises at a time rather than have me wait around
2019-08-07Gary Heller has been excellent at monitoring my progress with my primary diagnosis, and also willing and able to address other muscle issues that I've brought up over the weeks.
2019-08-06Emily Griffin; She was always understanding with last minute scheduling conflicts and found alternate dates and times in her schedule so that I wouldn't miss a week of physical therapy.
2019-08-06Kristin, Svetlana, Manny, Kim, and the other staff were always friendly and kind when describing excercises and swapping out equipment.
2019-08-06Katherine M was great!
2019-08-06from the start Greg was professional,, friendly and very helpful, explaining things with clarity as we proceeded with PT.
2019-08-06Eric and Ben were great but Gabe quit after a week, no text, nothing, I mean was it me?! he hit me with the "its not you its me", tore my world apart. For being my cousin he didn't have to lead me on like that.
2019-08-06Ben was charming and encouraging - always telling me how well I'm doing
2019-08-06Karina, Masha, Grace -- all amazing
2019-08-06All of Ben's PT aides have been great and very helpful. The facilities and waiting environment are top compared to other places I have been in Manhattan.
2019-08-05I worked with mostly Eric.
2019-08-03Matt and Bria were both excellent, patient and quick to demonstrate/answer questions.
2019-08-02Everyone was always so incredibly helpful and attentive. They were great about checking in on comfort levels and helping when I had questions. Couldn't have asked for a better team!
2019-08-02Emily is a very compassionate, professional and knowledgeable individual. She provided me with a very specific PT program to assist me in achieving optimal movement and strength in my left shoulder. She is always cheerful and caring and a pleasure to work with. I always look forward to my sessions with Emily and know that she has my best interest and achievement of optimal PT outcomes as a primary goal.
2019-08-02all staff very helpful, kind, sweet, and funny
2019-08-02Art and Lauren
2019-08-02Mary was the aide I worked with. She always kept me on task and in proper form
2019-08-02Techs were friendly and encouraging
2019-08-02First Mark Jacobchick - he was awesome. He left the practice and Christine took on my treatment. Again, absolutely superb. She is so knowledgeable, listened to my symptoms and adapted my treatment. Just terrific. Techs were all terrific - especially Muji, Masha and Marilyn. Overall just a great experience.
2019-08-02Had a really good experience with Jen in particular in terms of physical therapy aide. Really positive and helpful.
2019-08-01I enjoyed working with Masha, she made sure I wasdoing the excercises correctly
2019-08-01Very uplifting energetic environment. Motivational and encouraging.
2019-08-01Can’t complaint anything
2019-08-01I would like to shout out Manuel for being the best cone/ egg toss partner. Still cant believe we won the whole damn thing. Manny also always helped me with my form and pushed me to work harder. Talia was my favorite tech though. Great girl.
2019-08-01Ryan + Carly were amazing. Always helpful. Always around and always willing to lend a hand. When it was super busy it didn't matter, I was still taken care of.
2019-08-01evrybody was very nice and freindly
2019-08-01Gary was always patient and curious and attentive to my condition and its evolution. He was very encouraging.
2019-08-01Shannon, Brian and Wesley were consistently helpful to ensure proper form. And even better, their demeanor always made the more challenging exercises easier to manage.
2019-08-01Before coming back for my second round of PT, I tried another practice (per my doctors suggestion) to ensure I received the right treatment plan. After a few sessions I realized that it was not the right fit for me. They were great, though it wasn't the Spear environment.
2019-07-31Bianca was always ready to provide the next exercise and was available for and helpful with questions/clarification
2019-07-31Kevin and Alice are so wonderful!!!!! Always so helpful and make every experience great.
2019-07-31I worked with several great assistants: deAndre, Cory, Miguel, Ben we all very sweet and helpful.
2019-07-31Everyone was incredibly kind and helpful
2019-07-31Jamie was outstanding. Exhibits great expertise and professionalism.
2019-07-31All were exceptional
2019-07-31Everyone who helped out Dustin was great.
2019-07-31Greg Moy , excellent experience
2019-07-31Alyssa is amazing!
2019-07-31Honeybear (AKA Manny) and Kimba (AKA Kim) were outstanding. They treated me with care and respect and kindness. They helped make my experience here very positive.
2019-07-31Only issue is space sometimes crowded.
2019-07-31staff was professional, cheerful and friendly. They always had an encouraging word which is so important.
2019-07-31love the 7th Ave techs! everyone always looking out for the patient/client.
2019-07-31Almost all of the techs helped me at one point and all were very pleasant to deal with. They all demonstrated the exercises for me clearly.
2019-07-30Roob. Excellent professional. Learned a lot from him. He was a great intern/summer associate!
2019-07-30Talya was great and very helpful! Wilhem was also great.
2019-07-30Natalia - very friendly and helpful
2019-07-30everyone is very nice and professional here
2019-07-30Angie was excellent. Explained exercises extremely well, was encouraging, helpful and a joy to work with .
2019-07-30The tech/aides are fantastic. So nice and so helpful. Always attentive. Every single one is great.
2019-07-30I'm grateful and very satisfied with the assistance I received.
2019-07-30Kim and Manny were very helpful and detailed in their explanations, I felt in good hands
2019-07-30Emma was my PT & she's excellent. I also met with Maggie for a few medical massages to help with my neck. I've worked with Kevin & Lexi as aides. They're all super helpful & encouraging. Part of my recovery has been from a brain injury where my memory is not always great & Emma/aides would always help review my exercises if I didn't remember them plus email them to me for home practice.
2019-07-29Etta - pleasant and helpful
2019-07-29could use a stronger air conitioner
2019-07-29loved working with kim
2019-07-29loved working with kim and talia, tobin even made them some treats when he came with me
2019-07-29Good experience with techs but trying to perform exercises in a crowded room was often rather comical.
2019-07-29only really worked with kristen
2019-07-29Miguel, Ben, and Corey were wonderful.
2019-07-29I found all of the tech aides to be very friendly and helpful. They would come right away when I finished an exercise and got me on to the next. They also corrected me if I was doing something wrong.
2019-07-29Christina was very helpful and attentive
2019-07-26diandre was excellent
2019-07-26Brea -very attentive, friendly and helpful!
2019-07-26Overall great experience but the floor felt crowded at times, so i often felt like i lost some time that i could have spent doing exercises waiting around,
2019-07-26Front desk staff was always very attentive in checking me in immediately. I love that the front desk staff even took the care to learn my name; it made me feel very welcome every time.
2019-07-26I worked with multiple and they were always helpful, professional, and friendly.
2019-07-25The treatment area was a bit too hot in the summer but otherwise comfortable. I was usually assisted by McGill, who was always extremely helpful and made sure my form was good, and he was always friendly and a pleasure to be around.
2019-07-25Blair was excellent. Very thorough in explanations and demonstration. All the aides was also terrific always helping me through the exercises correctly
2019-07-25The tech Marilyn is the sweetest and so encouraging. This duo made my experience the best ever. She is gentle yet funny. I truly enjoyed her.
2019-07-25Patrick ,Amy, Anika,
2019-07-25Manny Cuadrado is my regular aide. He really pays attention to detail and form during my exercises and is sensitive to specific pain areas, without compromising the efficacy of the work that needs to be done. Love working with him as I feel I am getting the max benefit of my therapy.
2019-07-25Jared was always very friendly and knew what he was talking about and instructing on
2019-07-25Excellent experience. Explained every exercise and made corrections to my form when i wasn't executing correctly.
2019-07-24Alex always ran on time and never had to wait. Very good at balancing clients.
2019-07-24I worked with multiple and they were always helpful, professional, and friendly.
2019-07-24Tom Anderson - Excellent !
2019-07-24Mithun/Don/Joe/Rob/Ari - all great.
2019-07-24Tyler, Reid both are excellent and made sure I was doing the exercises correctly
2019-07-24Gina was my PT but everyone from the front desk, to all the techs and aides made me feel extremely well taken care of, from friendly greeting me when I walked in to taking me through exercises and stretches. It sounds corny but by the end I really started to feel like part of the Spear family.
2019-07-24All the techs were very helpful and particularly enjoyed working with Kevin.
2019-07-24The whole staff is extremely professional, courteous, and engaging.
2019-07-24Neema has been amazing and super helpful. His experience as a trainer outside of Spear is tremendously helpful, and he is great at correcting form as a result. He is also always super friendly and positive and was a pleasure to work with.
2019-07-24Wendy and Bianca were the best! So helpful and made appointments fun
2019-07-24Jessie is a wonderful PT and help made a potentially uncomfortable type of PT very relaxed and stress-free. She would explained everything and answer all of my questions which was very helpful.
2019-07-24All of the aides have been wonderful and supportive. Thank you for being such a rad team!
2019-07-23Michele was my therapist and she was incredible. Exercises helped relieve my symptoms and couldn't ask for a better therapist.
2019-07-23Facilities were always clean and never too crowded for use. PT techs were always friendly and helpful.
2019-07-23Jason and Jen have helped me before and they were great in explaining and helping me with the right posture!
2019-07-23All techs and aides are friendly and individualize therapy for each person. Ben was great in honing in on what I had to do to strengthen my neck, shoulders, arm muscles, core and general posture. The exercise I was sent home with were helpful for strengthening as well as getting me out of pain or discomfort as I did routine physical tasks or movements during the day. He created some exercises as so many of the staff does to help their clients. Eric, who was assisting Ben was following the same pattern of exercises. When Ben went on vacation, Alyssa was on target with the different exercises she introduced to me and sent home with me. I really appreciated her constant watchful eye on me as she worked with other clients; she always reminded me of correcting the way I was doing an exercise and giving me positive feedback when having good form and doing an exercise well. Anthony had one session with me last week and was also introduced some perfect exercises for strengthening & conditioning; Anthony had listened to Ben's description of what was needed and also asked me pointed questions to know how he should proceed. The aides Angie, Karyna and Emma have always been there with smiles and pleasant comments as well as being spot on with the exercises they were asked to have me do. They also were great at spotting me as I did the exercises, so I did them correctly and was aware that I was doing well when correct. Upon meeting Lexi, while standing with some therapists, Lexi proved to be a bubbly focused person who always had positive remarks as we passed by each other. I learned some exercises to add on to my regimen, just by watching all other PTs. All are dedicated in having their clients improve their life moves and gain their health back.
2019-07-23All of the aides were extremely helpful and complimented Nicole very well. Grace was my aide for a few weeks and was a great help.
2019-07-23Sabrih, Etta and Jeff
2019-07-23Kevin was absolutely wonderful. Great personality and always incredibly helpful.
2019-07-23Al Miranda Cory Diondre
2019-07-22Amy Nathan- she is the best! She is truly wonderful and I could not have done this without her.
2019-07-22all excellent- Khari, Emma,Angie, Kevin and Karyna
2019-07-22Marrilyn was very friendly and helpful and corrected my form when my form was off.
2019-07-22I have had a number of techs and all of them were very friendly and helpful. I will say that sometimes there was a wait to get to my next exercise, but once I became familiar with my routine I could pretty much manage myself. Perhaps I am just impatient or eager to finish while others are fine with resting in between exercises.
2019-07-22Had the honor of working with several of the techs and aids. They were all outstanding. It felt great just to show up and be greeted by such a supportive staff
2019-07-19I was able to work with all of the techs/aides and had a really positive experience with all of them!
2019-07-19The facility is amazing - does not make me feel like I'm at a doctor's appointment and makes me feel like I'm at a gym instead.
2019-07-19I don't remember names but I always had really great experiences with the people here! super kind and courteous
2019-07-19Shannon and all of the tech's were very helpful.
2019-07-19worked with almost all the techs and it was an amazing experience
2019-07-19Gena was my specialist and she was extremely helpful and truly knows her job.
2019-07-19Khari and Karyna.
2019-07-18Excellent service. Really geared towards your needs and attentive. Ashley is also very personable so it's easy to open up about your issues and you also feel comfortable asking questions.
2019-07-18Jeff is the best!!
2019-07-18Shoutout to everyone here, especially Ben and Eric and all the techs and aides. (Karyna, Emma, Angie, Kevin, Khari, Lexi, and all the staff at the front desk!!!)
2019-07-18Stefanie Cuttita exceeded all expectations. She knows sooooo much. She fixed my dislocated shoulder and saved me from the operation that my doctor thought I’d have to have.
2019-07-17Ben and Miguel made my experience feel like I was returning back to a comfortable space and they were able to build on work I had done in previous visits.
2019-07-17Everyone is super friendly and helpful!
2019-07-17Occasionally treatment area is overcrowded, but staff do their best to manage
2019-07-17Only negative was so many techs helped me and I can't remember all names. Particularly helpful and attentive to my form were Laura, Ben and Mike. Because there are so many techs, it would be really helpful if they wore nametags.
2019-07-17All the techs were wonderful and encouraging/helpful! I worked a lot with Emma, and Emma was awesome!
2019-07-17AJ is awesome. So is Emma and rest of the team.
2019-07-17Emma is awesome!
2019-07-16Worked often with Jordan, Brea and Jen -- all of whom were incredibly professional and helpful, and they were engaging. Gave me great cues and made sure I knew what was going on.
2019-07-16Andy and Emma
2019-07-16Miguel is the best & he definitely didn't pay me to say that!
2019-07-16Karyna has always been very helpful and nice. All of the techs are always supportive.
2019-07-16Very helpful! They always checked in on me when I was doing an exercise without Alex, helped me with ice, and helped me restore equipment. I never felt out of place asking for their assistance.
2019-07-16Lexi was very nice and helpful.
2019-07-15Michael Fiddle - Dope af
2019-07-15Front desk staff was always kind and eager to help -- and were always able to help resolve scheduling and insurance questions. Techs were wonderful too and I always felt welcomed and well taken care of! Libby and Leslie were always particularly helpful!
2019-07-15miguel is GREAT
2019-07-15Dustin<br /> - always heard me out and was very patient<br /> - worked on each and every issue of mine one at a time providing with all the guidance
2019-07-12Alex Zhaou - outstanding and competent
2019-07-12Sarah was amazing and helped me heal and regain full range of motion!
2019-07-12Angie, Lexi and Emma were all great to work with.
2019-07-11Techs were very attentive and knowledgeable.
2019-07-11Kim and Talia. They both knew their stuff well.
2019-07-11Everyone is super nice!
2019-07-11Friendly aides and caring staff made my sessions great. Kudos Savaughn!
2019-07-11The aides were great and helpful. Manny is superb.
2019-07-10The entire staff made me feel at home, challenged and made me strive to be my best. Shout out to Miguel.
2019-07-10Bishoy <br /> Excellent therapist. Asked the right questions and worked out a program that gave great results.
2019-07-10Kate Franke was fabulous. She listened carefully and figured out a strategy to resolve the problem that had not been resolved by prior PT. Cannot say enough about her skills, professionalism, demeanor -- lovely person.
2019-07-10i do not remember all the names of the various techs, but they were all great
2019-07-10Never any wait. check in and walk right in for treatment.
2019-07-10Brooke was very thorough on her assessment of my conditions and also took big picture approach. Her questions were aimed to my ailment and also life activities that would aggravate the conditions.
2019-07-10everyone was always for my comfort
2019-07-10Jen, and everyone was great. Someone always made sure I was doing the exercises correctly and everyone always checked in.
2019-07-10Great vibe all around
2019-07-10Dr. John Mackarey and Carl--both were extremely knowledgeable, kind and made sure I was comfortable. They ensured I didn't over exert myself yet made sure I improved.
2019-07-10Rebecca Jones is the best! She is the kindest and always the most helpful with everything!
2019-07-10KIM KIM KIM
2019-07-10Great experience. 10/10 would do again
2019-07-10i do not remember all the names of the various techs, but they were all great
2019-07-10Amy is great at the front desk. I never had to wait to check in and she immediately greeted me as soon as I walked in the door. She was always friendly and kind.
2019-07-09Alex was fantastic throughout my whole experience at Spear. Everyone at the facility was always extremely friendly and helpful with any questions I had or with helping me improve my form on the exercises I was doing.
2019-07-09Angie and Emma were awesome and very helpful
2019-07-09Mahul, Mike, Aaron
2019-07-09The staff was pleasant and courteous. Made me feel comfortable and explained the movement needed to regain flexibility in my hand.
2019-07-09It can get pretty noisy. Sometimes that's encouraging and sometimes it is a distraction.
2019-07-09Lucky to say I had all the tech aides. R icky, Luis, Rafael, and Patrick. I learned as much by what their verbal instructions were as by the physical positions they showed me. It helped to clarify it in my mind. A great way to instruct.
2019-07-09Drissa and Mary - excellent treatment
2019-07-09Ben<br /> Miguel<br /> Lauren<br /> And another women <br /> And another guy<br /> <br /> All very attentive and helpful
2019-07-09A little cramped for space
2019-07-09sometimes I would say the space was a little overcrowded
2019-07-08Brian, Jo and Wesley are great, thank you guys!
2019-07-08Alex Zhao and all of the rest of the staff have been incredibly encouraging, understanding and really helped get me back to how I felt prior to my injury
2019-07-08Mike, Carly, Joe, Mehul, Ari, Nas, Aaron, Henry
2019-07-08too many to remember/mention, but every single one of them was excellent.
2019-07-08All aides have been great!
2019-07-08Lexi, Angie, Emma, Kevin, Karyena, Khari were all excellent!
2019-07-08Jacky makes excellent conversation and was very helpful
2019-07-05Mike was very helpful over the phone and in person, he is always smiling.
2019-07-03All aides were excellent and helpful.
2019-07-03The place differs dramatically depending on how busy it is. Since you schedule so tightly, there is sometimes a delay in getting into the tratment area, and the treatment area isn't so pleasant.
2019-07-03different every time
2019-07-03Blair<br /> He is straight to the point, professional, easy to deal with, pleasant , helpful and knowledgeable person.
2019-07-03karina Kristen Marilyn grace
2019-07-03Matt was also very helpful and knowledgeable
2019-07-02Jo, Shanon and Wesley were all amazing! Again, very patient and always showed concerns. Amazing staff!
2019-07-02Every staff member that took care of me did so with great professionalism. It's a great environment to walk into when having a rough day.
2019-07-02Terence. He was very good, funny, very knowledgeable, and kept it very interesting.
2019-07-02Drissa did a great job. He demonstrated and explained the concept behind everything and corrected my form.
2019-07-02Probably need a bit more space in the PT area as things sometimes got a bit crowded, particularly at the hand therapy table.
2019-07-02All the techs were great. There were several new ones today (Miguel and Lauren) and they were very helpful
2019-07-02Matt was also very helpful and knowledgeable
2019-07-01Michelle-Excellent<br /> Leslie-Excellent<br /> Crystal-Excellent
2019-07-01Students were also really friendly! :)
2019-07-01I worked with at least four different techs during my stint here - not sure of their names. All good experiences.
2019-07-01Gaby was great. Very knowledgeable about why I was there and helped me with every issue I had. Jeff was also a wonderful person and very attentive and helpful to me.
2019-07-01Gary Heller. All good. all questions answered, speedy (IMO) improvement becuse of exercises. Gary is professional and very easy to work with.
2019-07-01Staff was great
2019-06-28Britney is a way above average physical therapist.
2019-06-28Autumn, Jordan, and Michael have all been fantastic! I'll miss their sunny dispositions :)
2019-06-28As stated in above box
2019-06-28Jen and Matt-- excellent assistance; personable and empathetic!
2019-06-28helped by all at some point. all very friendly and helpful
2019-06-28Joe. Great!! Mehul. Also great!
2019-06-28I can't recall names (sorry!) but everyone was always sweet in helping guide me. Sometimes a bit more hesitant/shy than the PTs themselves.
2019-06-28Juan Correa - best Physical Therapist I've ever encountered
2019-06-28Carl was instrumental in providing guidance and support throughout the various exercises during each session. Could not do it without him.
2019-06-28Kristen is the BEST Physical Therapist I've ever worked with. Her knowledge of the muscular and skeletal components of how the body operates and reacts to certain strains and stresses. Her bed side manner is always friendly and professional.
2019-06-28Drissa and Mary are both delights! Very knowledgeable, friendly, and encouraging!
2019-06-27The techs Nastassia, Mehul and Aaron are awesome! Friendly, proactive, positive and helpful. It was a joy working with each of them!
2019-06-27Worked with a whole range of tech/aides who were all incredibly kind, helpful, fun, encouraging and supportive. No exceptions. Emma and Angie were the most regular and were really wonderful.
2019-06-27The tech/aides went above and beyond to take care of patients.
2019-06-27Was helped by Masha, Carina, Deanna, Grace, Andrew and others who I can't remember - all very helpful always!
2019-06-27Amy Nathan Beyond Wonderful!
2019-06-27everybody i meant was phenomenal
2019-06-27Tech aides were always helpful and pleasant.
2019-06-27I have had so many amazing tech aides: Crystal helped me numerous times and was encouraging as to staying hydrated and making sure to take breaks - I highly recommend her. <br /> <br /> Leslie assisted a number of times and was always very helpful. Meek was ready to get me ice whenever Michelle was tied up. <br /> <br /> Jeff is newer to SPEAR, but jumped in right away and was willing to help.<br /> <br /> I feel like I am forgetting others, there have been so many that have helped me and all we're willing to work together to cover all of the patients during peak lunch time hours.
2019-06-27Of the highest quality that I've seen. Excellent.
2019-06-27As stated above, Deena was amazing. I hope to never see her again for her professional services, but my time with her during PT was excellent. I feel great!
2019-06-27no interaction with FD, ray is cute
2019-06-27Everyone I've spoken to at Spear from the therapists to the front desk have been very polite and efficient.
2019-06-27Alex is amazing. He explained all the exercises to me and was patient. The aide, Jeffrey, who assisted was very good and checked to make sure i was doing the exercises properly.
2019-06-27I received assistance from many people. Everyone was extremely helpful - prompt, attentive, professional and courteous.
2019-06-27Should do a better job of introducing them...nametags would be helpful also.
2019-06-27I worked with 3-4 different techs during my therapy but they were all very friendly and did a good job explaining how to do the exercises my PT wanted me to do in a clear way.
2019-06-27mithun is very passion and professional , he did miracle and i am very happy about that.
2019-06-26All of the physical therapy techs/aides were very helpful. They always asked me if I needed anything and were happy to answer any questions that I had about any of the exercises.
2019-06-26Please split Tom & Jeff up they are like the terrible two - I am only kidding. They are a great team and made the visits really enjoyable despite the initial pain.
2019-06-26Jen, Matt, Jared, Jordan were super helpful & I enjoyed working with all of them.
2019-06-26Hudson...and others...very friendly and helpful...nothing negative to say...
2019-06-26Interactions with all staff were always extremely pleasant and professional
2019-06-26I have been to numerous PTs in the city and by far this was the best experience yet! Everything was bright, comfortable, clean. The staff was beyond amazing, nice and supportive. It felt as though everyone was trained in Hotel Hospitality to ensure every "guest" was taken care of and comfortable.
2019-06-26Jared/Matt/Jenn - They were very helpful & friendlye. Great experience.
2019-06-26Jen is a complete joy. So smart and helpful. And she makes me laugh.
2019-06-26Manny- excellent, friendly and professional<br /> Kim- very knowledgeable, warm and pleasant to work with.<br /> Talia- knows what she is doing and does it with a smile and warmth to her patients.
2019-06-26Paul and Noirece are the best! I appreciate their bedside manner and how they correct form. Some aides are a little more idle but P&N are active and very helpful.
2019-06-26I've worked with Karl, Gabe, Krystal and Hudson mostly. They were all great! They answered every question I had and if they didn't know the answer the made sure to get it from Ashli. They were also so personable and lovely to be around.
2019-06-26Pat and Luis were great. They had a deep knowledge of appropriate exercises and were constantly attentive. Its worth mentioning that they are also funny and personable and made the time at Spear just that much more enjoyable.
2019-06-26Read the above. Blair Carney. Excellent experience.
2019-06-25Everyone was very friendly with great attitudes.
2019-06-25loved working with kim and many, they were so helpful
2019-06-25Wesley was excellent.
2019-06-25I found all of the aides very nice, friendly and helpful. If my aide was busy with someone else, there were others willing to help.
2019-06-25I received care from multipleThera techs/ aides and they were all highly competent and attentive to my recovery needs
2019-06-25Jennifer and Jared- very helpful
2019-06-25Angie was my primary and she is excellent.
2019-06-25I had many tech aides while I was there and most were excellent. A few seemed a bit distracted -- but honestly that was very rare. On the whole they were great.
2019-06-25Karyena was helpful and friendly!
2019-06-25Had a few during my time here, but current is Angie. Everyone has been attentive, friendly, and encouraging.
2019-06-25No complaints - everyone was extremely friendly, professional, and welcoming.
2019-06-24Techs & aides all very friendly, knowledgeable and helpful
2019-06-24Dustin and his colleagues were very professional and excellent to work with during my rehab experience for my right ankle sprain.
2019-06-24Forgot their names but all great experiences!
2019-06-24not sure the name of tech but Katie was my PT and was excellent
2019-06-24Loved working with Neehma. Was friendly and helpful but not overbearing. Let me go at my own pace while still challenging me to work hard. Preferred working with Neehma over the female aide that was here on Monday mornings. I found her to be a little too overbearing. Watched me do the exercises too much and made me feel pressured. I know it wasn't her intention! Just would have liked a little more room to breathe.
2019-06-21had various techs - all great
2019-06-21Usually dealt with Jennifer--such a pleasure!
2019-06-21I don't remember their names but they've all been courteous and helpful
2019-06-21loved working with manny, I used to coach him in basketball so it was great seeing him- everyone was so nice and fun
2019-06-21Primarily Yin, Mahul, Henry. Also Ari, Mike occassionally. All were incredibly kind, friendly, patient, and thorough. I particularly am found of Mahul, who was the most diligent and highly attentive to detail. He does more than just show a patient how to do an exercise, he is diligent and attentive to detail, ensuring that we are doing exercises properly.
2019-06-21All tech/aides and front desk associates were wonderful!
2019-06-21All were friendly and helpful, worked often with Ariana, Yin, Michael
2019-06-21Give them all a raise
2019-06-21All the techs are great! Very friendly and nice! I've enjoyed getting to know them over the past year and a half.
2019-06-20Pat...the woman with the high ponytail... there were others but I'm bad with names sorry. They were all amazing all the time!
2019-06-20Jessica Weinberg has been more than just my physical therapist, she has been a friend and has truly helped me work through some difficult and complicated pelvic floor issues. She has made me feel welcome and safe in this space. Pelvic floor pain isn't the easiest topic to discuss with just anyone, but when you work with a professional like Jessie, your whole perspective on something so complicated makes you have hope for a healthier you.
2019-06-20Emma/Angie - very good experience.
2019-06-20Jared and Bria were a great help
2019-06-20Worked with most of the aides, everyone was helpful and gave good advice for how to complete the exercises
2019-06-20All techs were great. Gwen was amazing.
2019-06-20everyone pitches in when needed, really easy and flows with ease
2019-06-20Emma (Exercise Tech/PT) <br /> Very good experience: everything was always very straight forward and she was extremely friendly!
2019-06-20very good and easy experience
2019-06-20Treatment area can use some more space.
2019-06-20Dave!!!! Dave is the best. Super positive, attentive (even when multitasking), takes a personal interest in your progress - would love to stay but prefer to leave because I'm better now!
2019-06-20Carl, Gabe and all the rest of them (sorry can't recall all the names) were great.
2019-06-19Emma provided excellent service.
2019-06-19Kathleen is amazing. She explained the exercises clearly and the benefits for all, she made me very comfortable in the environment and the appointments went by so quickly!
2019-06-19Great job from all the technicians.
2019-06-19jared cool and fun. jordan is dope
2019-06-19This has nothing to do with J, but I would have preferred it is there were less stains on the sheets.
2019-06-19I have probably worked with 5-8 different aids over the last two months and ALL have been excellent, professional, and friendly.
2019-06-19All helpful at all times
2019-06-19I never had to wait and always came right in for treatment which was great, unlike other doctor places, everyone was lovely who worked at SPEAR
2019-06-19Great interpersonal skills and overall kind, professional staff
2019-06-19Worked with several people over the weeks. Everyone was helpful and friendly.
2019-06-19Selvano, Amanda, Kayla.
2019-06-19Ashley and her team (Talia/Kwame and Victoria?) were incredible. Super warm, friendly and always helpful showing me how to do the exercises and stretches. They made PT fun and rewarding. Amazing progress in a short amount of time.
2019-06-19Deanna, Dominica, Chandler and Grace were the most wonderful people to be greeted by every morning. Each with their own unique personalities, they made this treatment experience wonderful and truly enjoyable. I felt that I was truly able to bond and make friendships with each of them! I loved coming in to SPEAR each week and learning how their applications to PT schools had progressed and shared Deanna's and Chandler's enjoyments once they got in. They were an integral part of my SPEAR family.
2019-06-19Aaron, Jon, Carly. All very charismatic and helpful.
2019-06-18Manny Cuadrado mostly. Very patient and helpful.
2019-06-18All were great.
2019-06-18I don't remember names but everyone was extremely helpful and knowledgeable of what they were doing.
2019-06-18Stephanie David- Stephanie was better than I could've ever asked for she is very nice and new the best exercises for me from day one
2019-06-18I worked closely with Cory and DeAndre most days during my visits and they always helped ensure I was performing the exercises correctly. Al and Kevin have also <br /> helped me and I have only positive experiences with them.
2019-06-18Jared very kind and professional.
2019-06-18I initially worked with Joe Costello but primarily worked with Kristen Markoe, who was outstanding. She was always incredibly pleasant and kind, enthusiastic, personable, knowledgeable, etc. Basically every positive adjective that could be applied should be. Also shoutouts to all the aides who helped me including Kim and Manny, who were always excellent.
2019-06-18The techs were always fun, friendly, and very helpful! Everyone is nice and makes the experience pleasant. The facilities are excellent.
2019-06-17Wonderful team, really.
2019-06-17I was always welcomed and well-attended to upon arrival by staff at the front desk. Also, Jordan (my exercise tech) was knowledgeable and over time helped me by being encouraging as things got more challenging.
2019-06-17Both Dustin and Jennifer were phenomenal.
2019-06-17Gabby is the consummate professional while at the same time being very sweet and considerate
2019-06-17The tech staff were fabulous.. courteous, helpful, and responsive.
2019-06-17Joe, Wesley and Shannon were the techs that I worked with most often. They were great, helpful and knowledgeable.
2019-06-17Al, D, Kevin, Corey, and Mike were all FANTASTIC. Thanks for all the advice about the tattoo, Al :)
2019-06-17I worked with Al a lot, who I thought was really nice, fun, knowledgeable—just good at his job. I hope he's finished The Sopranos by now, and I hope he loved it.
2019-06-14Josh Kaufman - excellent experience, very knowledgeable, and showed true care for getting me back to health.
2019-06-14Matt and Jen. The Pts aides were not only courteous. I was very impressed by their expertise in all the eercises. They knew + could adjust me to correct me to arrive at perfect form.
2019-06-14Tech- Alex - Very good experience. Aide - Jeff- Very good experience
2019-06-14Had many, all lovely!
2019-06-14Kevin was great. He pushed me in all the right ways. Khari was also excellent.
2019-06-14Shaun Whited. Shaun is a great dude, a plesaure to work with and really knows his stuff. Enjoyed being his patient and made a great recovery in about 6 months. Would recommend his services to anyone including family members.
2019-06-14Everyone was always so nice and cheerful.
2019-06-14one thing that could be improved is during busy hour there is no enough lockers, and for once / twice they ran out of shorts/tshirts.
2019-06-14Everyone has been excellent and completely friendly. Carl was my aide and he was great. Megan has been wonderful at the front desk.
2019-06-13Melanie and the aides were extremely helpful. I was really discouraged when I first got hurt and their positive energy kept me going. I am extremely happy with my results.
2019-06-13Tim<br /> Wes<br /> Lindsay
2019-06-13I worked with several aides, Muji and Sneha (may have spelled those incorrectly, sorry!) primarily. All of the aides were very attentive to making sure that my form was good. They were also so helpful when it came to adjusting the ease/difficulty of the exercises to fit my needs!
2019-06-13Kim and Manny were very helpful and encouraging.
2019-06-13mary francis is great
2019-06-13Megan is always cheerful and helpful! It's nice to see her before starting my session.
2019-06-13Andrea and Bianca are great and make sure you’re doing the exercises the right way.
2019-06-13Justin and Jared are both the best, and the front desk is always kind and friendly - even at 7am!
2019-06-13All of the aides i worked with were extremely helpful in showing me exercises and helping me to get supplies. All very friendly! Mostly spent time with Chris and Julia who have left SPEAR but everyone i have worked with has been so helpful and great also!
2019-06-13So nice to be able to go to a session and then shower afterwards!
2019-06-13never had to wait. everyone was helpful and courtesious.
2019-06-12Therapy techs/aides are extremely friendly and helpful!
2019-06-12Michelle Rooney, very good experience.
2019-06-12svetlana was primary, shewas great. also kim talia minny wilhelm; all good
2019-06-12Miranda, Sam, Deandre, Kevin, Al, probably some whose names I'm forgetting. All were great.
2019-06-12Kristen has been AMAZING! She has given me the tools and exercises to work outside of the office and in the office has really driven my progress. All while having fun!
2019-06-12Gina Aicardi is so kind and a great physical therapist! I will miss talking to her and she really went above and beyond to help me recover.
2019-06-12Everyone was great, honestly.
2019-06-11staff always friendly and helpful
2019-06-11Gina Aicardi is so kind and a great physical therapist! I will miss talking to her and she really went above and beyond to help me recover.
2019-06-11I appreciated working with all of the techs/aides who supported my healing! Hudson, Emma, and Jamie all worked with me. I particularly appreciated Hudson's calm instruction, observation, and correction with kindness; Emma's way of putting people at ease and encouraging challenge by demonstration and coaching; and Jamie's encouragement.
2019-06-11Used a bunch in my time, had really good experiences with both Kwame & Wilhelm
2019-06-11Ben was very helpful and encouraging. He always answered all my questions and made sure to educate me on my physiology and my body awareness, so I can tell in the future whether I'm pushing myself too hard or not.
2019-06-11Miguel was so great, helpful and patient!
2019-06-11Jared, Bria and Jen were always helpful.
2019-06-10All were awesome!
2019-06-10Dustin was great
2019-06-10I loved working with the whole Spear team especially Emma and Gabe.
2019-06-10All of the techs/aides were helpful.
2019-06-10Somer was excellent and very friendly
2019-06-10Everyone was always very considerate
2019-06-10Quianna was great and very helpful and friendly when I had any insurance questions
2019-06-08Emma was very friendly and helpful, attentive at all times. Thank you!
2019-06-07Josh was always very helpful and nice, and Margot (intern) would always be very thorough, sweet, and helpful.
2019-06-07Jon was very accomodating to adjusting my schedule when needed.
2019-06-07Everyone pitches in, and Nicole gave me a lot of personal attention even during my exercises.
2019-06-07Jared was my aide.<br /> <br /> I had 1 bad experience with an individual at desk the day I had recieved permission to come in minutes early. She rudely said no after checking with Kyle.
2019-06-07I worked with Corey and a few others - Michael? Corey in particular was great.
2019-06-07Phaeleau - excellent!
2019-06-07Spear is a very welcoming place! I come first thing in the AM and not everyone is as awake and ready to go as I am but they are pleasant nonetheless.
2019-06-07The team here is really positive and welcoming. I've been really impressed with the positive attitudes no matter what time of day I arrive.
2019-06-07I worked with Neema a lot, and also with Luba. Neema was very encouraging and engaging, and motivated me to push myself. Luba did the same.
2019-06-07loved everyone from the front desk, to the assistants, kristen and svetlana
2019-06-06Aaron - very good
2019-06-06Jonathan, the best. He listens and evaluates what you need. goes beyond the regular therapy and challenges you.
2019-06-06all go above and beyond! react to my needs very quickly <br /> thank you ray, josh, kayla, kevin, amanda, and kurt
2019-06-06Jonathan, the best. He listens and evaluates what you need. goes beyond the regular therapy and challenges you.
2019-06-06Crystal, Mique, and Leslie are all helpful lovely people<br /> 44th street location is cramped when at full capacity
2019-06-06All the staff are working on same page- friendly, competent and keenly aware of treatment to be provided
2019-06-06The treatment area can get very crowded at peak times
2019-06-06Everyone was great
2019-06-05Aria, Amarinder were both excellent
2019-06-05Manny was always very friendly and helpful with setting me up for my exercises.
2019-06-05As I visited spear many times during the course of 8 months, I met with different techs. Jared and Bria were both great and super friendly to me each time I came - whether or not I was working directly with them.
2019-06-05I think I worked with almost all the aides, Ben, Corey, Mike, Al. They were all great. Just a few times they were swamped and had to get their attention for the next exercise.
2019-06-05Josh and Kevin were both awesome. Super helpful, knowledgeable and willing to answer my many (many) Qs.
2019-06-05Same comment as above.
2019-06-05Hudson, Kari, and Hannah were all amazing! So friendly and knowledgeable.
2019-06-05The woman who usually checked me in (I don't remember her name, but she always worked Tues/Thurs at 8am) was super friendly and professional. All of the techs were also very friendly and helpful.
2019-06-05Talia Kim and Kwame were all fantastic!!
2019-06-05Hudson is always so helpful and kind.
2019-06-05I primarily had Hudson as my tech / aide, and he was great. He was a strong communicator when explaining stretches / exercises (including showing me), was patient, and always had great energy and warmth.
2019-06-04Emma and Hudson were great!
2019-06-04Always looked forward to going because everyone on the floor, including the PT, made it a really simple, fun, rewarding experience.
2019-06-04Greg was great!
2019-06-04Jared- Jared was very attentive and looking for opportunities to connect, check in, and offer specific tips on exercises
2019-06-04All experiences with aide were good.
2019-06-04Everyone I worked with was extremely friendly and knowledgeable.
2019-06-04Grace, Sneha, Mosha, Kristen
2019-06-03Brooke! She was awesome and so helpful!
2019-06-03Virtually everyone was fine. I liked Miguel and Ben particularly
2019-06-03You guys are SO SO great--love all of your energy!!
2019-06-03Tom is awesome! He always listens to any pain I am having. Works on progress and increases difficulty appropriately.
2019-06-03Phaeleau Cunnreen and Melanie Rocchio, took great care of my elbow.<br /> Shiann Hancock, is a sweetheart and always in good spirit.<br /> crystal Hall is cool and a wonderful DJ.<br /> Josh and Alex are fellas whom i talk to about sports. Nicole Obenrader is America sweetheart and loving helping as well as someone anyone can learn from.<br /> Meek, is a solid brother!
2019-06-03I worked with everyone in the office, and everyone was great. I think the only thing that they could do to improve would be to introduce the next person who will help, and make more of a formal handoff.
2019-05-31Kevin is excellent
2019-05-31All that I interacted with are professional, friendly and helpful.
2019-05-31minimal to no wait to start treatments
2019-05-31all the tech aids are helpful and kind and treat you like family
2019-05-31Everyone works well together and seems to like working here.
2019-05-31Kevin- very helpful, great experience
2019-05-31Aide, Emma was kind and very helpful - also respectful of my knowing my body and limitations.
2019-05-31Jon- The Best!<br /> Carly- Awesome!<br /> Yin-great!<br /> <br /> No bad experiences.
2019-05-31The tech/aides do a fantastic job and although they are juggling exercises for multiple clients in parallel, attention is always prompt, and exercises demonstrated with expertise and a good humor.
2019-05-31All tech/aides who assisted Michelle have been very courteous, supportive and attentive.
2019-05-31Everyone on staf is friendly and helpful.
2019-05-31Multiple, but they were all lovely!
2019-05-31all the techs are friendly, helpful, and great to work with.
2019-05-30Always have a great time with staff.
2019-05-30Kramer and the rest of the staff were a pleasure and very knowledgeable.
2019-05-30Bria, Jordan, Jared, Jen, and Matt were very solicitious
2019-05-30Kurt, Ray, Josh, Amanda, Kevin, Kayla - As I take my final spin here at Spear I can only think about how much I will miss playing wheel of fortune with Kurt.
2019-05-30Bianca - very helpful and patient
2019-05-30Appreciated the tech/aides jumping in whenever/wherever needed and asking how I'm doing each visit.
2019-05-30Naris and Drissa were incredibly attentive and extremely kimd. And very good at their jobs
2019-05-30Front staff hit and miss, some very nice people and other not that friendly<br /> Area sometimes too croweded<br /> <br /> Kwami, Mani and Will. Professional, friendly, nice, warm and kind. They are great
2019-05-30Jamie was excellent throughout. We had a few differences of opinion on approach/progress at several points and she was impressively professional in working through those lowpoints (for me) and hearing my concerns/frustrations with my injury. Very adept at sizing up what worked/didn't work as well - and adjusting accordingly. She is a great combination of pleasant demeanor and firm confidence in her wealth of knowledge/expertise. Especially good at the juggling of several patient at a time. I would give top marks. 72nd St is a lively well kept facility.
2019-05-30Patrick, Ricky, Amy, mostly assisted me.
2019-05-30Everyone at the desk has been wonderful, especially Robin!
2019-05-30Michelle is a wonderful physical therapist and every session was great - she helped me immensely. I would say the space itself can get a little crowded, but other than that everything was top notch.
2019-05-29I can't remember their names, but everyone who worked with me was very helpful and attentive.
2019-05-29Mike and Miguel were very chill with me. I enjoyed talking to them and they made me feel comfortable and welcom
2019-05-29Helpful attentive and informative.
2019-05-29Manny helped me a few times and was excellent.
2019-05-29The techs and aides could not have been more friendlier or helpful.
2019-05-29Narvies (sp?) and Ed were two of the aides I worked with and I feel they deserve a shoutout for how friendly and helpful they were. Keep up the good work!
2019-05-29Didn't have an aide this time
2019-05-29Crystal / Hudson - both were extremely knowledgeable, patient and kind. They were approachable and easy to talk to, and integral to the progress I was able to make.
2019-05-29All of the women (it was mostly women, and they're definitely better :) working here who helped me at various times were awesome and friendly and competent.
2019-05-29I have worked with multiple techs and had a good experience with all.
2019-05-29Everyone was super friendly and helpful!
2019-05-29Yin was exceptionally great. Always professional and kind.
2019-05-29Nima (not sure if I spelled his name correctly) was by far my favorite
2019-05-28huge shout out to the techs/aides that work at this facility, they are all so positive and pleasant and are completely on top of everything - i never felt like i had to wait for a table to open up or for instruction, i felt comfortable reaching out to anyone who was nearby for pointers or tips and they were ALWAYS ready to help with a smile and some encouragement.
2019-05-28Anyone that has assisted during my sessions has been very friendly and helpful. You can tell everyone gets along great-good team work.
2019-05-28Silvano interacted and followed up and observed the exercises which Derek prescribed.
2019-05-28Worked a lot with all the aides, specifically Mary and Jressa (sp?) were very helpful.
2019-05-28A little crowded in the room
2019-05-28I had several aids, they were all very helpful and pleasant
2019-05-26manny was the best and always made a point to say hello to me when I walked into the office in this ridiculous voice like SHAAAROOOOOON
2019-05-24Ty and Ben were terrific and my usuals.
2019-05-24Aaron, Mike, Yin, Carly & Henry are usually who I worked with and they were all amazing!!!! I'm going to miss them, they were so nice and fun and helpful and always helped make sure I was doing the right form with my exercises.
2019-05-24Dustin Baldwin, very helpful and informative.
2019-05-24Karl--aka THE MAN<br /> <br /> Very great to talk to, always made visits fun
2019-05-24Amy is really professional and understanding.
2019-05-24My visits have always been fun, energetic and very helpful. The flexibility in the morning was always helpful (eg allowing me to start at 7:40 even though I was scheduled to start at 8:00).
2019-05-23Kramer was excellent - very knowledgable and very nice. Emma was also very helpful.
2019-05-23Several aides were very friendly and helpful.
2019-05-23the aides vary in personality from outstanding to adequate
2019-05-23Everyone was very helpful and nice.
2019-05-23The entire staff from the onset were very courteous as well as greeting me by name every time I came through the door
2019-05-23Great experience all around from front desk to PT's to aids. Good environment and helpful staff in all areas.
2019-05-23Gabe/Carl/Emma - My techs were the best!! I am so happy I was able to develop such great relationships with all of them. They were friendly, funny, supportive, and genuinely cared about my rehab process.
2019-05-22Meghan at your front desk is so friendly and is very accommodating to your schedule - she couldn't be more polite.
2019-05-22Crystal has been so kind and supportive during my time here.
2019-05-22Everyone who assisted was professional and helpful.
2019-05-22Everyone is beyond friendly, talkative, encouraging and helpful. Everyone seems to go out of their way to make sure you are not waiting and are helped.
2019-05-21Both main physical therapist and aide were knowledgeable and very professional. Excellent experience.
2019-05-21Always had great experiences with staff - very helpful when it comes to demonstrating technique.
2019-05-21Everyone was really nice!
2019-05-21Brittany is excellent. had many different aides and they were all good
2019-05-21Kim and Talia
2019-05-21Jenn; Bria-- no worries
2019-05-21I tended to work with many different aides and they were all great. For a while I worked with Dustin, who was then an intern, and he was also great.
2019-05-21I did not know what to expect and I have no complaints. i am completely satisfied.
2019-05-20Everyone was great. Very helpful. Worked great as a team.
2019-05-20everyone steps up to help
2019-05-20loved working with manny and wilhem they are such gentlemen
2019-05-20Different every time.
2019-05-18derek was awesome! he was really great to work with and answered all my questions and was really flexible with scheduling.
2019-05-17Emma - great!
2019-05-17Lupa (sp? I believe she's Polish) among others were very helpful and attentive.
2019-05-17Kramer was an excellent resource and therapist!
2019-05-17Everybody has treated me really well and would be more than happy to come back, if Medicare allowed me to.
2019-05-17Michelle was great! A consistently positive experience and I felt like she was on my team helping me reach my goals.
2019-05-17All pleasant and friendly and helpful.
2019-05-17Had a number of aides over the course of my treatment, but most were positive and competent.
2019-05-17Ariana, Yin, Carly - all great!
2019-05-17Michelle was great! A consistently positive experience and I felt like she was on my team helping me reach my goals.
2019-05-16Very welcoming environment.
2019-05-16Les-Lie. Crystal. Shiann.
2019-05-16Tatianna and Manny were very helpful. They often checked in with me to make sure I was okay when I was completing activities.
2019-05-16Lizzy Rollo oversaw the majority of my PT and developed a program which steadily built up my range of motion and strength.
2019-05-16Very friendly and helpful
2019-05-16Wilhelm and Manny - both friendly and knowledgeable
2019-05-16VARIED BUT ALL EXCELLENT
2019-05-16All the aides were great
2019-05-16loved working with kim she is always so positive
2019-05-16Carina was great
2019-05-15Everyone were great and nice and fun!
2019-05-15Manny was excellent. Always on top of everything, knew the different exercises and was very helpful for both myself and Cydni
2019-05-15Jared, Jen, Matt<br /> Very attentive, knowledgeable, and generally all around nice people!
2019-05-15Jen was so friendly and always was eager to help
2019-05-15All the aides at Spear were very friendly and helpful!
2019-05-15Had a great experience with Greg, Manny & Kim at Spear Physical Therapy! They challenged me and were helpful every step of the way.