Patient Education

Spear Survey Results

The following is a real time report from our surveys database.  All responses are unedited.

Discharge Survey Results

Q1. Access To Care
  Poor Fair Good Very Good Excellent
1. Ease of scheduling your appointments
0% (4)
0.5% (49)
3.6% (328)
17.1% (1574)
78.7% (7228)
2. Courtesy of person who scheduled your appointment
0% (4)
0.2% (16)
1.4% (132)
10.7% (986)
87.6% (8045)
3. Our helpfulness on the telephone
0.2% (14)
0.6% (53)
3.3% (307)
15.1% (1390)
80.8% (7419)
4. Our promptness in returning your phone calls
0.3% (32)
1.2% (109)
4.8% (441)
16.7% (1534)
77% (7067)
Comments (describe good or bad experience)
3271 responses (click to view)
Q2. During Your Visits
  Poor Fair Good Very Good Excellent
1. Courtesy of staff at the front desk
0.1% (7)
0.4% (39)
2.8% (255)
14% (1285)
82.7% (7597)
2. Length of wait before going to the treatment area
0% (2)
0.1% (8)
1.4% (126)
9.9% (909)
88.6% (8138)
3. Comfort and pleasantness of treatment area
0.1% (5)
0.4% (33)
3.5% (322)
15.4% (1411)
80.7% (7412)
4. Friendliness and courtesy of physical therapy tech/aide
0.1% (9)
0.1% (6)
0.6% (56)
5.6% (516)
93.6% (8596)
Please provide name of your tech/aide (describe good or bad experiences)
4483 responses (click to view)