Patient Education

Spear Survey Results

The following is a real time report from our surveys database.  All responses are unedited.

Discharge Survey Results

Q1. Access To Care
  Poor Fair Good Very Good Excellent
1. Ease of scheduling your appointments
0% (6)
0.6% (81)
3.4% (475)
16.2% (2248)
79.7% (11066)
2. Courtesy of person who scheduled your appointment
0% (4)
0.2% (27)
1.4% (197)
10.3% (1427)
88.1% (12221)
3. Our helpfulness on the telephone
0.1% (18)
0.5% (75)
3.4% (465)
14.4% (2004)
81.5% (11314)
4. Our promptness in returning your phone calls
0.4% (58)
1.2% (168)
4.7% (655)
15.8% (2199)
77.8% (10796)
Comments (describe good or bad experience)
5103 responses (click to view)
Q2. During Your Visits
  Poor Fair Good Very Good Excellent
1. Courtesy of staff at the front desk
0.1% (14)
0.5% (74)
2.9% (409)
14.3% (1986)
82.1% (11393)
2. Length of wait before going to the treatment area
0% (4)
0.1% (17)
1.6% (216)
9.8% (1354)
88.5% (12285)
3. Comfort and pleasantness of treatment area
0.1% (7)
0.4% (54)
3.3% (462)
14.5% (2018)
81.7% (11335)
4. Friendliness and courtesy of physical therapy tech/aide
0.1% (11)
0.1% (9)
0.6% (78)
5.2% (721)
94.1% (13057)
Please provide name of your tech/aide (describe good or bad experiences)
6751 responses (click to view)