The following is a real time report from our surveys database. All responses are unedited.
Discharge Survey Results
Q1. Access To Care
| Poor | Fair | Good | Very Good | Excellent | |||||||||||
| 1. Ease of scheduling your appointments |
|
|
|
|
|
||||||||||
| 2. Courtesy of person who scheduled your appointment |
|
|
|
|
|
||||||||||
| 3. Our helpfulness on the telephone |
|
|
|
|
|
||||||||||
| 4. Our promptness in returning your phone calls |
|
|
|
|
|
Comments (describe good or bad experience)
7425 responses (click to view)
2021-07-30
I left messages a few times and they weren't returned.
2021-07-30
Everything was really good. One time though I did try to reschedule through leaving a message and I did not get a call back.
2021-07-29
I only had to reschedule in a few occasions, and my PT was always accommodating.
2021-07-29
Wonderful and attentive staff!
2021-07-28
Deidre was so prompt in answering my emails when I needed to reschedule, and I emailed her all hours of the day! I also followed her to this location from 16th because I really felt we were making progress within three weeks, and that made me feel good
2021-07-28
Just took a while to make the initial appointment. I would have liked to get in sooner
2021-07-26
very good
2021-07-22
Really great booking experience flagging however had troubles when calling the central # otherwise no issues with the clinic.
2021-07-22
Really great booking experience flagging however had troubles when calling the central # otherwise no issues with the clinic.
2021-07-22
Spear has always been responsive to my needs, whether it be re-scheduling because of being sick or being out of town.
2021-07-21
Only wish Emma had more availability!
2021-07-21
It would be helpful to allow patients to book online with access to providers' calendars.
2021-07-21
everything great as usual, all Spear people are really great to work with
2021-07-21
Friendly front desk, sometimes difficult to reach via phone
2021-07-21
Scott was very kind and seemed to genuinely care about my well being.
2021-07-19
good experience no complaints or issues
2021-07-16
always easy to change or modify sessions if needed.
2021-07-15
Excellent front desk personnel.
2021-07-15
Easy to re-schedule and flexible in scheduling
2021-07-14
Everything was very painless. Really easy to set everything up. Everyone was friendly
2021-07-13
Amiee was engaging and professional. The variety of exercises were helpful and I very much appreciate her attentiveness.
2021-07-10
great experience, thank you!
2021-07-09
Ryan is excellent, the quality of service, attention and detail was top notch. I am grateful for the progress made under his supervision.
2021-07-09
You helped me make an appt. very quickly
2021-07-08
It took a while to get my first appointment, which was surprising. Once on the phone people were nice enough though. Once I got in the system, my scheduling markedly improved.
2021-07-08
Jillian Lye was a literal angel not only does she have amazing bedside manner , she was able to help me regain the physical strength to continue doing causal house hold chores which were off limits to me post accident .
2021-07-08
staff always helpful
2021-07-08
reception staff was very nice
2021-07-07
No complaints, everything was great
2021-07-07
N/A
2021-07-02
Very easy to schedule and reschedule appointments.
2021-07-01
Jill always tried working with my schedule, especially while I was transitioning from working from home to being back in the office full time. It was always a huge convenience.
2021-07-01
all well
2021-06-30
Jill always tried working with my schedule, especially while I was transitioning from working from home to being back in the office full time. It was always a huge convenience.
2021-06-30
Simon is the best!
2021-06-30
Very good experience while rehabilitating.
2021-06-30
Everyone who works at the front desk was really thorough in helping me with whatever I needed.
2021-06-30
Michelle was an absolute treasure to work with. She helped me coordinate doctors and refer me to the best. I'm truly so grateful.
2021-06-29
Front desk was always courteous, and made me feel comfortable when life things happened and I had to reschedule appointments.
2021-06-29
Easy to schedule appointments. Print outs were quite helpful.
2021-06-28
Simon is the best!
2021-06-28
Never had a phone call that had to be returned so really not applicable
2021-06-24
Very good response on email with PT regarding scheduling
2021-06-24
Never a problem adjusting my appts
2021-06-24
Jennifer is a great OT- knowledgeable, kind and concerned about her patients. Spear is an excellent facility!
2021-06-24
Appointments were easily and efficiently scheduled and rescheduled when necessary.
2021-06-21
Always very accommodating with scheduling
2021-06-21
never needed a return call; some initial confusion about Medicare as my primary insurance
2021-06-21
Aimee was great all-around! She was always accommodating to my crazy schedule and was able to switch appointments when needed for me. She always answered my emails promptly too and answered any questions.
2021-06-21
Great experiences with scheduling appointments, both front desk and Scott were very flexible with appointment times and when/if I would need to cancel or reschedule.
2021-06-18
Was good and she followed up on my message 2x. wish i couldve gotten my initial consult sooner (was looking for LIC but it was 2 wks out) but i am SO glad i met my PT Anna. its a little farther but shes wonderful! the only thing i would suggest is when we were trying to schedule, i wanted the soonest possible appt within all the locations in spear. she had to look up indiv locations when i asked. there should be a way to search all locations!
2021-06-17
very good exprience
2021-06-17
Front desk would often answer the phone on speaker so it was hard to hear them.
2021-06-10
It was always very easy to schedule or modify my appointments as needed
2021-06-09
Very good experience!
2021-06-08
I was nervous- first PT experience - and Jillian was great!
2021-06-08
Love1
2021-06-08
always helpful and fast to respond
2021-06-08
I was nervous- first PT experience - and Jillian was great!
2021-06-04
very accommodating customer service
2021-06-03
Great experience. A bit hard to get the first appointment scheduled, but overall wonderful service and experience.
2021-06-03
There is one staff member who is so friendly, immediately learned my name and made me feel comfortable every time. When you’re looking at the front desk, she sits on the right.
2021-06-02
Always very easy to schedule and very flexible
2021-05-28
n/a
2021-05-28
Super easy and super smooth!
2021-05-28
Scheduling was mostly easy, but things can sometimes get busy here
2021-05-27
all good
2021-05-27
very easy to book, regularly or when I had to postpone or reschedule
2021-05-26
Very friendly and professional staff
2021-05-26
Very helpful setting up initial appointments, very flexible in accommodating changing schedule
2021-05-25
Everyone was friendly and attentive
2021-05-24
Always the staff is friendly And helpful, also concerned.
2021-05-21
Nothing bad to say. Access to care was excellent! From the front desk to the PTs, I couldn't have asked for a better team.
2021-05-20
Very easy to set up an appointment and very accommodating to reschedule
2021-05-20
Staff at front desk was great. Even recognizing me and greeting me by name in a mask.
2021-05-20
Excellent administrative support staff (especially Mandy).
2021-05-20
Great expereince
2021-05-19
Joe was very responsive
2021-05-18
couldn't be more satisfied with the service
2021-05-14
Everyone at Spear PT was extremely knowledgeable, friendly, thoughtful & caring
2021-05-14
Super flexible w/ scheduling and last minute time adjustments
2021-05-14
Great experience! Accomplished what I set out to accomplish.
2021-05-13
Everyone at the front desk is the nicest and easiest to deal with out of anywhere ever.
2021-05-13
Very helpful staff
2021-05-12
always very accommodating to my availability.
2021-05-12
Super easy to make an appointment. Jillian, my attending PT, took care of all the scheduling right after our sessions.
2021-05-11
Easy to set up appointments in person. Rarely spoke on the phone but was helpful in rare instances
2021-05-11
Scott was always incredibly accommodating with his schedule to make sure we were paired up together each session and ensure continuity in my rehab. On the one occasion he was unable to work he thoughtfully set up my entire rehab routine with a substitute therapist to ensure no disruption to my progress.
2021-05-10
Happy with everyone,
2021-05-07
Great experience.
2021-05-05
Aaron and Brittney are always so welcoming at the front desk and Rose who sometimes answers the phone is also very nice
2021-05-05
everyone at the front desk has been very friendly and helpful
2021-05-03
Really thankful for everything
2021-05-03
The ENTIRE experience was 10/10! Dr. Lye made me feel like I was part of the family, the workouts were very simple and powerful. Dr lye was also so flexible with her schedule, a lot of times I would either be late for the appointment or I would have to reschedule and she was always helping me out resolve those issues.
2021-04-29
Ryan is excellent: very competent and very professional.
2021-04-29
I can't say enough good things about my experience at SPEAR. Jeremy was very attentive during all sessions. He listened to my pain and pushed me as needed, and I've seen a lot of progress since starting to work with him. He is very knowledgeable about my surgery and taught me a lot about the recovery process as well.
2021-04-28
it was all good
2021-04-27
The only confusion was when I first started coming to appointments. The staff wasn't clear with me what kind of referral or script I needed and what it needed to include from my doctor.
2021-04-27
All was great!
2021-04-24
The admin team (especially T.) was a pleasure to work with!
2021-04-23
Extremely easy appointment making process, and front desk courtesy.
2021-04-21
Fast and efficient.
2021-04-21
everyone was very helpful and nice throughout my entire experience. i felt like everyone really listened to what i was feeling, and truly wanted to help me get better and stronger, and how to continue that even after PT.
2021-04-20
It has been a pleasure to come here for pt. The staff here is enthusiastic and professional,
2021-04-19
Everything was super easy - rescheduling +scheduling
2021-04-19
It has been a pleasure to come here for pt. The staff here is enthusiastic and professional,
2021-04-16
All good
2021-04-16
nah it was all pretty chill
2021-04-15
Wonderful experience
2021-04-15
Truly, a great experience. I improved a lot and enjoyed it.
2021-04-15
Great experience with Michael. He is very thorough and helpful and I enjoyed coming here each time!
2021-04-14
Jennifer has been terrific, attentive, warm and totally professional. My hand is sooo much better now.
2021-04-13
lauren and Mikayla we're professional, helpful, thoughtful and courteous. I had an amazing experience and am happy that I can go back to the gym. Would definitely recommend spear to my peers.
2021-04-12
Dr. Jill and the team were all very kind, helpful, and informative. Could not recommend them more!
2021-04-08
Had some issues with billing and it took a long time for the front desk to get it resolved.
2021-04-08
All good and the front desk is lovely.
2021-04-08
every time I have to reschudule it was very quick and simple
2021-04-05
Availability and quality of response / from the team was top of the line.
2021-04-05
all good
2021-04-05
It was extremely easy to schedule appointments and they were accommodating with my schedule
2021-04-02
Everyone made a point to be friendly every time I came into the office. They even remembered small details about our conversations appointments later. Truly such a wonderful team!
2021-04-01
all good
2021-03-31
It was extremely easy to schedule appointments and they were accommodating with my schedule
2021-03-31
Excellent communication and professionalism.
2021-03-31
All the staff is very friendly and helpful
2021-03-31
All the staff is very friendly and helpful
2021-03-31
Best in the city
2021-03-31
Entire staff is super professional and nice
2021-03-31
I found scheduling to be really easy
2021-03-31
I've always had a good experience here. I look forward to my PT days.
2021-03-31
All the staff is very friendly and helpful
2021-03-30
This is literally the only healthcare/medical office where I have been able to speak directly to someone on the phone every single time I called. when I first reached out to this facility inquiring about p.t. sessions, I was scheduled within minutes for the following day.
2021-03-29
Always were able to accommodate my schedule
2021-03-29
I found scheduling to be really easy
2021-03-27
Never had any issues, easily rescheduled a few times.
2021-03-26
Had no problems scheduling or rescheduling appointments
2021-03-26
Simon and the woman who used to be at the LIC desk were great.
2021-03-25
Very kind and responsive.
2021-03-25
Meghan always made scheduling so easy and worked around my schedule.
2021-03-24
This was a very good experience.I would recommend it for anyone in need of<br />
of pt.
2021-03-24
helpful with wc issues
2021-03-22
Great!
2021-03-19
great experience. super easy to schedule and reschedule
2021-03-19
attentive, hands on and personable
2021-03-18
i was very happy with the treatment and quality of servivr/
2021-03-18
Called a couple times and left a message but didn't get a response, but not a huge issue
2021-03-17
Very attentive and prompt
2021-03-17
Experience will access to care was great
2021-03-16
Always picked up the first time I called and I could cancel/ reschedule on short notice.
2021-03-16
Awesome experience. Georgina was personable, great at her job and enjoyable to learn from. I looked forward to my visits and am happy to be recovered, but will miss coming in!
2021-03-12
Every appointment was great
2021-03-12
Very accessible, easy to make appointments/cancel appointments. Thankful for text reminders
2021-03-12
The entire staff was incredibly friendly and supportive throughout the entire process! Can't say enough great things about my experience with SPEAR. Will definitely recommend to others.
2021-03-11
Amanda is an extremely knowledgeable and talented physical therapist as well as being amazingly professional, courteous and understanding. She created great strides in my recovery process for which I am eternally grateful. Would highly recommend Amanda with five stars!
2021-03-11
The staff at Spear was very flexible in scheduling and rescheduling appointments. They were friendly and clearly communicated with me as a patient and on a personal level
2021-03-11
Really easy scheduling experience and very flexible. Always great over the phone and responsive through email.
2021-03-10
Excellent care - the entire staff is professional and kind
2021-03-10
Scheduling was very easy and flexible.
2021-03-10
I had a great experience all around. Tessia was fantastic and I cannot thank her enough for her help, guidance and support. Everyone that I worked with (e.g. front desk staff, other PTs) were also great. I enjoyed coming back to Spear for PT.
2021-03-09
Aimee has been amazing. She's listened attentively and patiently to all my long-winded descriptions of my symptoms and has explained what's causing it very thoroughly. If I ever have any problems in the future she'll be my first call.
2021-03-05
I have no complaints. The team is not just helpful but they allowed me to challenge myself to meet my own goals. I am so thankful for them. Glad I came here.
2021-03-04
Wonderful experience from start to finish
2021-03-04
Communication was beyond easy. My PT, Marivi, was easily accessible through email. Front desk does a great job on the phone/email.
2021-03-04
Great! Ioana is extremely professional and detail oriented. She's always looking out for any discomforts and how they can be fixed. Thank you!
2021-03-02
Staff were always very pleasant and helpful.
2021-03-02
Originally when I called it was a bit to get back to me, but otherwise every other call was right on time and attentive!
2021-03-01
difficult to get a hold of a person on the phone. When I would call it went to voice mail often
2021-02-26
Eveything was seamless
2021-02-26
Since I am a freelancer, my hours aren't always predictable. Michelle and all helped me get through even as I had to make a few cancellations.
2021-02-26
Everyone was very friendly! I appreciated knowing the insurance information up front.
2021-02-25
Everything at this location was top notch. Both Kathleen, and Sarah were great at figuring out my problems and getting me back to where i was before the injuries.
2021-02-25
Everything was excellent
2021-02-23
everything was great!
2021-02-23
always very easy to work with - very accommodating about rescheduling
2021-02-23
my experience was wonderful Zack my trainer was great!!!!! My new shoulder is feeling good!!! Planning to come back when I get my other shoulder replaced and have Zack work on that one .
2021-02-23
Everyone was super helpful in scheduling, being flexible to my schedule, and working with my insurance so I didn’t have to deal with any of that
2021-02-19
I had an amazing experience!
2021-02-18
Had a great experience
2021-02-17
Had numerous billing issues. The team was trying to help and was eventually able to solve the issue, but nonetheless the process was frustrating.
2021-02-17
Everything was very easy to set up
2021-02-16
front desk very efficient
2021-02-16
….
2021-02-16
I had an amazing experience and was able to make a quick recovery. The workouts and treatment I received was very helpful and well thought out.
2021-02-12
Andrew and Whitney were great whenever I came in or called. Chris made it very easy to schedule my appointments. I was really happy with how easy everything was with the staff
2021-02-12
ive had a great experience scott is a master at what he does very knowlegable patient compationate. I would come back to have therapy with him again.
2021-02-12
Great w email
2021-02-11
It was extremely easy to schedule/reschedule my appointments! I am grateful for how flexible everyone was with my hectic work schedule.
2021-02-10
initial appointment took a while to schedule. rest was fine.
2021-02-10
Great experience Aimee helped me so much to control my headaches and get stronger
2021-02-10
Such an amazing experience! Exceeded my expectations - not only is my range of motion back, but I am SO much stronger than I was when I walked in. Tessia made a point to give me exercises that I can build on post-PT so I can continue to build my strength and accomplish my goals. Loved how positive and genuine she was each appointment.
2021-02-05
The staff and Anna were always professional and courteous
2021-02-05
Staff was very helpful scheduling and rescheduling appointments!
2021-02-03
excellent experience
2021-02-02
Terrific front desk people!
2021-01-30
Gagan has been super flexible in accommodating my not so flexible calendar!
2021-01-29
Everyone has been courteous, polite, friendly, awesome.
2021-01-28
great customer service
2021-01-28
Easiest scheduling process I've ever encountered. It was all set up for me and the payments went through automatically, so I didn't even need to think about it.
2021-01-28
one weekend i was not able to come (it was election day) and i was not able to reach anyone by phone after calling a few times but other than this one time it has been a great experience!
2021-01-26
They totally work with your schedule. I never had a problem whatsoever.
2021-01-25
very helpful. friendly and knowledgeable. worked to customize my routine to maximum benefit. i'm very pleased.
2021-01-21
Sometimes hard to get through teleprompt to human
2021-01-18
Everything could not have been better!
2021-01-16
Very easy to schedule and change if needed
2021-01-15
i found it really easy to schedule appointments with michelle and the text reminders were really helpful
2021-01-14
Very patient friendly.
2021-01-14
Scheduling and communication was responsive and easy
2021-01-13
All good.
2021-01-13
Excellent service,<br />
My therapist Joe Kim rocks,<br />
I would recommend this place to anyone,
2021-01-12
Overall access to care was very good or excellent. Misa was especially helpful with insurance issues. The only minor issue I had was when I called to cancel an appointment and the cancellation was not actually put through.
2021-01-11
I really can't speak highly enough about Scott. His advice and exercises were incredibly helpful. He took me smoothly from a state of considerable pain and confusion to no pain at all. He was patient, articulate and friendly. He listened. I had what I imagine was a close to perfect rehab experience. I'm very thankful to him
2021-01-06
Mostly scheduled in person. But no issues whatsoever on phone.
2021-01-04
great physical therapy
2021-01-04
Prompt communication, helpful reminders, friendly and helpful staff
2020-12-31
he listened and was knowledgeable. he was able to quickly identify any issues and correct them. he was patient and kind.
2020-12-30
very good service
2020-12-30
very good service
2020-12-30
Easy to communicate and schedule/reschedule visits.
2020-12-29
Amanda was absolutely wonderful!
2020-12-23
Incredibly good experience. I've had only the best experience here with everyone from the front desk to the assistant therapists and of course with Ryan. He was great and I'm feeling in tip top shape already!
2020-12-23
Very good! I like the text message reminders, especially!
2020-12-22
Everything good!
2020-12-22
Everything was great and professional
2020-12-18
Didn’t really need to get calls back, as they most often were able to resolve quickly via phone or email.
2020-12-18
you guys (Marivi and Ryan) are great! Also shoutout to all the people that assisted them.
2020-12-17
No phone contact made
2020-12-17
No phone contact made
2020-12-16
Great experience re access to care
2020-12-16
Left a message and a few emails and never heard back. Had to keep calling.
2020-12-14
Responsive and very accommodating to any requests to change appointments
2020-12-14
Kaite mostly scheduled my appointments and she was always very helpful in working with my part time work from home state
2020-12-14
never had any trouble scheduling or rescheduling, no complaints at all
2020-12-14
Great Service - cheerful staff
2020-12-14
Great Service - cheerful staff
2020-12-12
the experience was very good. My therapist taught me a lot that I can do even outside of the regular therapy sessions to improve from my injury. thank you!
2020-12-12
It was super easy scheduling appointments with Ben. Staff at the front desk and on the phone were always super friendly and helpful.
2020-12-12
I never needed a return phone call
2020-12-11
The staff is very nice and helpful!
2020-12-11
Phone was answered quickly appt time was able to be accommodated on week notice
2020-12-10
Easy process
2020-12-10
The staff was always very helpful/friendly and pretty easy to change/schedule new sessions.
2020-12-10
Not sure if I ever needed a phone call returned so should maybe disregard that answer.
2020-12-10
Extremely seamless
2020-12-09
Reallu nice staff, always great service and great to talk to!
2020-12-09
Would have been nice to receive email or text notifications about appointments, but this wasn’t that big a deal.
2020-12-08
The folks managing this function were great
2020-12-07
The woman at the front desk (Lexus?) is awesome--remembers me each week and greets me by name.
2020-12-04
All the staff is very and helpful.
2020-12-04
Mike usually scheduled my appointments during our existing sessions- always made sure I had enough appts weeks in advance and always fit me in during times that worked best for me.
2020-12-04
a couple times I left a message to reschedule but never got a call back.
2020-12-04
Mike usually scheduled my appointments during our existing sessions- always made sure I had enough appts weeks in advance and always fit me in during times that worked best for me.
2020-12-03
I reported a bad experience I had when I called to schedule an appt. I won't go into the details here, but when I reported it, I was taken seriously and was offered an apology. I was really grateful for the kind and professional response to my complaint.
2020-12-03
I had to make many appointment adjustments according to my work schedule. The staff were always attentive and flexible in changing my appointments
2020-12-01
The staff is so welcoming. They helped me check my insurance when I first started coming here and answered all of my questions. My PA initially recommended this place and three others. Your staff reached out to my first, so I decided to come here. I am glad I did.
2020-12-01
Really on top of everything - from the first call to the last visit
2020-11-30
Didn’t really need to get calls back, as they most often were able to resolve quickly via phone or email.
2020-11-30
Great treatment.
2020-11-30
My schedule was very open, so there were no scheduling issues.
2020-11-30
They have been extremely flexible with my sporadic schedule which was greatly appreciated.
2020-11-28
Staff was helpful in coordinating and scheduling appointments whenever I needed.
2020-11-26
My therapist was very good at what she did and was always friendly.<br />
<br />
I did good progress during each session
2020-11-25
I had an issue with my insurance bill, where my insurance bill was billed under my partner's name (he also attends spear for his pt). My insurance had to contact Spear and resolve the issue for me.
2020-11-24
Chris was always able to accomodate changes, he was flexible and very easy to work with.
2020-11-24
Excellent Experiance
2020-11-23
Jenn was great!
2020-11-20
My personal therapist showed genuine concern for my condition and it's improvement..
2020-11-19
i can only say that I was very very please with my experience at Spear. i will definitely recommend this place to friends and family!
2020-11-19
Everything ran extremely smoothly. The one thing that was a little troublesome were a few billing issues. I had some difficulty understanding the new process for when I switched insurance, that could have been more clearly explained. But once I brought the issue up, everything was cleared up and made sense very easily.
2020-11-18
Both the staff at the front desk and chris made it easy to move or change appointments.
2020-11-18
Every session was very professional and left me feeling stronger and looking forward to the next appointment.
2020-11-16
Overall it was fine to schedule though an all-online experience would be easier with a portal to see upcoming appts
2020-11-16
Excellent front desk people.
2020-11-12
Ryan was great about getting back to me with flexible scheduling via email.
2020-11-11
Great Service
2020-11-11
Excellent staff. Very accommodating.
2020-11-10
Everyone at SPEAR was amazingly polite and professional
2020-11-09
Love kishelle at front desk
2020-11-06
The staff and my PT were all flexible and understanding of time constraints in terms of scheduling and rescheduling.
2020-11-06
Really great experience.
2020-11-05
Andrew and Meghan always helped me with schedule even with last minute changes.
2020-11-04
very warm and friendly receptionists
2020-11-04
fantastic service
2020-11-04
Everything went very well.
2020-11-03
Had a great experience. Scott was extremely helpful and was proficient in his knowledge
2020-11-03
I can't answer 4 because I didn't ever require a phonecall returned
2020-11-02
Scheduled appointment over the phone. Quick and smooth experience.
2020-10-30
Scheduled appointment over the phone. Quick and smooth experience.
2020-10-29
great experience
2020-10-27
Alert system excellent with option to reschedule. Very flexible
2020-10-26
Ryan was absolutely amazing and would highly recommend to others
2020-10-24
Very helpful. Made a lot of progress
2020-10-22
Michelle and her staff are great! They are always so friendly and knowledgable and give everyone that personal attention even when very busy.
2020-10-21
I had a terrific experience with Spear Murray Hill. My first appointment was scheduled through ZocDoc, but was contacted by the scheduling team to clear up some confusion. They were courteous and helpful in solidfying my first appointment schedule. From there, I was able to schedule directly with my therapist, which was the most suitable for me.
2020-10-20
Natalia was the absolute best!
2020-10-19
Great experience. Always a fun productive time.
2020-10-16
great attention to service all around
2020-10-15
For the most part, my appointments have always gone very smoothly with regard to scheduling and time management.
2020-10-15
Amazing that you have such late hours.
2020-10-14
Had no issues whatsoever
2020-10-14
Easy to get the time I available
2020-10-14
Dana was thorough, prompt and had great questions. She also listened to my answers and helped me work through my injury to an optimal result, my return to normal use.
2020-10-14
Everyone who I interacted with at this facility was friendly, helpful and competent.
2020-10-13
Amazing that you have such late hours.
2020-10-13
SPEAR has been extremely accommodating of my somewhat unpredictable schedule, and very helpful every time I ran into an issue with getting an appointment on the books.
2020-10-13
all great
2020-10-13
it would be helpful if there was an online booking option
2020-10-13
Alert system excellent with option to reschedule. Very flexible
2020-10-13
terrific experience that i'd reccomend to friends who need PT
2020-10-12
I had an emergency where I had to cancel last minute and the empathy/ care/ understanding of the staff was beyond considerate/ kind.
2020-10-12
Really friendly and efficient service. I never had a bad experience scheduling or rescheduling due to shifts in schedules- Michelle was always very gracious and willing to work with me!
2020-10-12
always top notch service here
2020-10-12
Never unused phone
2020-10-09
There was an insurance issue that I needed help with and if the insurance was denying my care I wanted to cancel a visit before the 24 hours. I couldn't reach anyone after leaving a couple messages and sent an email. I had to just keep trying because after a few hours no one returned my call.
2020-10-07
Justin Horwath provided me with outstanding person centered care, extremely attentive to my concerns and actively supports my needs with new exercises and stretches that are appropriate and necessary for improving quality of care.
2020-10-07
The first person I talked to on the phone was abrupt and not friendly. The others at the front desk that I subsequently dealt with were very good and professional. When I scheduled directly with Emily I had no problems at all. I always got the slots I wanted.
2020-10-07
My first and only PT experience, and it was very positive. I hope I never break another bone, but if I did, I would gladly come back here.
2020-10-05
My first and only PT experience, and it was very positive. I hope I never break another bone, but if I did, I would gladly come back here.
2020-10-05
I really enjoyed my time at Spear. Dr. Brady, Angie and the entire staff were courteous and professional. I was nervous about starting PT but they made me feel at ease and I looked forward to my appointments. I would definitely recommend Spear to my family and friends.
2020-10-01
I mostly dealt with the receptionist Amy, and she was always cordial and kind. She also helped track down my referral that my doctor kept forgetting to send, which was much appreciated!
2020-09-30
everyone is very polite and cooperative.
2020-09-29
Took forever to set up initial visit. Contact was halima.
2020-09-29
very accommodating
2020-09-25
Emma consistently made herself available with the telemedicine schedule
2020-09-25
Front desk staff was so helpful and friendly. I only had great experiences with each of them.
2020-09-24
I appreciate confirmation of appts.
2020-09-23
I had a great time working with Emma and Rebecca. They always took the time to understand my current state and provide either relief for pain issues or new challenges to help me gain the mobility and strength I needed to recover.
2020-09-23
I had virtually no interaction with the admin people. Once I had one appointment, I scheduled with Bianca. No one ever needed to return my calls.
2020-09-23
I appreciate confirmation of appts.
2020-09-23
my experience at spear has been excellent and i'm very comfortabe recommending your facility to anyone i know.
2020-09-23
Very convenient. Everything has been simple and smooth.
2020-09-23
everything about my experience has been great
2020-09-22
Always had plenty of availability and flexibility with appointments. Front desk was always helpful and pleasant.
2020-09-21
Very easy to schedule and reschedule appointments
2020-09-17
Very good experience
2020-09-15
Super east to get started with friendly and helpful staff. . . . ALWAYS!
2020-09-15
fantastic experience. really saved me.
2020-09-11
I had an excellent experience. Meghan was very knowledgable and accomodating. She helped me improve at my body's own pace. I would definitely recommend.
2020-09-10
Jaime was my PT and having her is great! She is super attentive and understanding. I would definitely recommend my friends and family to her. If I ever need to come back for physical therapy again (hopefully not) I will come back to her! <br />
Also, everyone here is nice and friendly!
2020-09-09
I had an excellent experience. Meghan was very knowledgable and accomodating. She helped me improve at my body's own pace. I would definitely recommend.
2020-09-04
Seamless from call to follow up and then getting texts to confirm ongoing appointments.
2020-08-26
Extremely couteous staff
2020-08-26
Everything was always easy and smooth!
2020-08-25
always flexible for my schedule
2020-08-25
Super easy and flexible scheduling, always accommodating (even on very short notice) any changes requested - especially helpful with an unpredictable newborn at home!
2020-08-17
Was always able to schedule appointments during my sessions very easily
2020-08-17
Can't really speak to service on the phone because only my first appointment was made that way.
2020-08-16
Contacts with the office were effortless. Easy to schedule and easy if I had to change appt.
2020-08-13
No trouble at all making or rescheduling appointments!
2020-08-12
excellent, friendly team.
2020-08-10
all good experiences
2020-08-10
None
2020-08-10
Always got scheduled as needed
2020-08-06
Never really came up because it was all telehealth but my initial interactions with your office were great. You definitely followed up quickly
2020-08-05
Everything was great!
2020-08-05
Jeremy was so accomadating of my schedule for in person and telehealth appointments, and always made space that worked best for my schedule. With billing and scheduling appointments, reception was very helpful in person and on the phone.
2020-08-03
I came to Spear a few years ago and the staff seems to be nicer now than they were then.
2020-07-30
Jared was really helpful - working with him was a pleasure. All front desk were very friendly.
2020-07-30
The experience dealing with SPEAR staff is always excellent. Scheduling would be easier if it were possible to do so through an online system (perhaps similar to how ZocDoc allows you to schedule) but that honestly is not a big deal. It has always been easy enough to schedule and the email reminders are useful.
2020-07-24
Did not contact Spear via telephone
2020-07-24
Excellent front desk staff!
2020-07-23
very flexible with scheduling my appointments
2020-07-22
All good and always professional!
2020-07-17
Jenn was super flexible and easy to book with
2020-07-16
Working with the Spear team from the start was a very pleasant experience.
2020-07-10
Emma is excellent. I highly recommend her
2020-07-07
very pleasant and easy experience
2020-07-06
Austin & Amy did a fantastic job, are super professional and amazing.
2020-06-29
Communication and support was always very high
2020-06-24
All experiences were good. Very knowledgeable, answered all my questions about my back issue
2020-06-18
I never went to the clinic because of covid.
2020-06-10
Scheduling was always very easy, with plenty of time options available
2020-05-27
Really quick and efficient
2020-04-30
Despite having an onerous and always changing work schedule, Karlie and the team were able to accommodate me and ensure consistent treatment.
2020-04-29
We never talked on the phone. But all in-person and virtual scheduling was excellent.
2020-04-23
I hurt my back on a Tuesday and had an appointment scheduled on Wednesday. Amazingly fast!
2020-04-07
Insurance questions were unclear
2020-03-28
I love that SPEAR always had appointments that accommodated my schedule. As someone who couldn't do PT until the late evening, I was relieved that I was always able to receive treatment.
2020-03-25
Front desk was always very welcoming!
2020-03-23
overall a fantastic experience and the folks in front made it a point to make me feel welcomed and tended to any needs or concerns I may have had.
2020-03-23
courteous and professional
2020-03-20
Kind, friendly and patient.
2020-03-20
All around great. Never once had an issue with scheduling or billing.
2020-03-20
Overall great experience. Wish text reminders for appointments were day of.
2020-03-19
It has always been easy to schedule appointments and everyone is always very friendly and accommodating
2020-03-18
Making appointments was very smooth and I was able to get times and locations that worked well with my everyday schedule.
2020-03-16
50% of first choice appointment times were consistently not available.
2020-03-14
it was hard to schedule appointments, limited availability especailly for my first session
2020-03-13
snafu before first apartment because didn't call back.
2020-03-13
Scheduling at Spear has been a dream. After getting clearance to start PT post surgery, I walked into Profesional PT (in my building), and was told the next appt was not for weeks. I then walked in to Spear and was able to be seen for an intro appt later that week. Since then, I have been on the same Tuesday/Thursday 7:30 schedule with basically no issues.
2020-03-13
Always super helpful in rescheduling or finding alternate sessions if needed.
2020-03-13
my total experience at spear hasbeen superior
2020-03-13
Love the staff and overall easiness and flexibility of appointments
2020-03-12
was always able to schedule an appointment that worked with my own schedule
2020-03-12
it's almost unbelieveable how friendly and kind the entire staff is. Especially for NYC.
2020-03-12
Everything was great. The whole team is encouraging and helpful. Thanks!
2020-03-12
Really good experience,,.
2020-03-12
Everyone has been friendly and professional.
2020-03-12
Great assistance with slight insurance issue.
2020-03-12
AMAZING customer service!
2020-03-11
Dan always promptly answered my emails and was very flexible and accommodating of my schedule.
2020-03-11
None
2020-03-11
Excellent caring experience from all the staff!
2020-03-11
It was such a welcoming experience for such a vulnerable place for people. Everyone was always smiling/laughing
2020-03-11
Everyone was so pleasant to deal with and accommodating when changes need to be made.
2020-03-11
Everyone, including receptionist, friendly and interested in my progress
2020-03-11
Online self-scheduling would be nice but understand if that would be too many moving parts or variables
2020-03-11
Flexible appointment times were helpful
2020-03-11
Scheduling was always a breeze, from my first appointment scheduled over the phone, to scheduling many follow-up sessions.
2020-03-11
online scheduling would be a great feature to have
2020-03-11
Everyone was so helpful and nice! Really appreciated the help all around.
2020-03-10
Very easy!
2020-03-10
Only issue was with billing. I received a bill for services because my information was not checked in properly for 6+ appointments; also, my insurance information was not accurately inputted during intake; incomplete copays were collected at my first few appointments during check in resulting in (a) bill(s) for the remainders
2020-03-10
Great experience, no problems at all, good customer service
2020-03-10
To be clear: I am a HUGE fan of Spear. However, when I called to schedule an evaluation for my son, someone answered the phone initially who was incredibly negative and unhelpful which was so stressful given the injury we were managing. I wound up emailing a PT we had worked with extensively previously who arranged for our first appt with Leslie, and everything went smoothly from there. But if I hadn't had a personal contact to help us, I would have gone elsewhere. I'd never had that experience before because reception is always SO great.
2020-03-10
I had a bad experience with one of the front desk people, she appeared to deal with the billing/insurance issues. I began by asking questions and she was combative in her nature about the fact that I have out of network insurance and kept repeating herself about the arrangement between Spear and the insurance and that I was responsible for any issues between me and the insurance. She was not listening to my response and, like I previously stated, kept repeating herself. It got to the point where the entire facility could hear us talking about the insurance issue. I definitely did not appreciate it.
2020-03-10
Online self-scheduling would be nice but understand if that would be too many moving parts or variables
2020-03-10
Was originally not able to get in touch on the phone. Had to come in person to make my first appointment.
2020-03-10
It was very easy and fast to schedule and re-schedule appointments.
2020-03-10
Very accommodating always whenever I need to reschedule for work reasons.
2020-03-10
The entire staff has been super friendly and very helpful, and Nicole did an amazing job at getting me back to "normal"
2020-03-09
Front desk has always been prompt and a joy to work with.
2020-03-09
Great experience
2020-03-09
The front desk has been very helpful
2020-03-09
Working with Spear has been the best experience. Period
2020-03-09
Maybe the best office I've dealt with
2020-03-09
no complaints
2020-03-09
I did try cancelling an appointment via voicemail and then followed up with receptionist, but the news didn't make it to Kelsey and she had to call me. ;) Not a problem for my end, but perhaps a break in the comm chain.
2020-03-09
Caitlin scheduled me. Office accessible by phone and prompt in returning calls. One occurrence of calling into advise cancellation that was not relayed.
2020-03-09
as someone in the service business i am overwhelmed by the level of service that this center provides, all under the leadership of Austin. Everyone seems to enjoy their job and thus create a fun but hard working environment
2020-03-08
Once we found out our surgery date, tried to schedule PT ASAP but it was extremely difficult
2020-03-06
Everyone at Spear was great to work with and they made it easy to schedule appointments
2020-03-06
Very convenient to schedule right with my PT.
2020-03-06
Everyone was very helpful with scheduling appointments!
2020-03-06
Scheduling can be tough just because Leslie has such a heavy client load, but she works really hard at finding mutually available time slots. We don't speak on the phone but her responses to my frequent emails are very prompt
2020-03-06
leslie is the best! <br />
anyone who has the honor of having her is so fortunate,<br />
we just love leslie!
2020-03-06
Took care of everything I needed.
2020-03-06
I've always enjoyed the friendliness I've received when talking to everyone at Spear.
2020-03-06
Billing issue that wasn't resolved after first attempt but quickly resolved on second
2020-03-06
I never called, but Ashley was always very prompt to respond.
2020-03-06
loved the auto reminders for appointments
2020-03-06
extremely easy to schedule and reschedule, and the reminders are helpful as well as the calendar printout.
2020-03-06
Everyone has been so flexible and accomedating - I have never had an issue booking an appointment.
2020-03-06
rachel was great in making the scheduling work for me being flexible with her schedule
2020-03-05
I appreciated the phone call reminders about appointments
2020-03-05
I had to cancel short notice b/c I was ill, and I was able to call and cancel without issue, thankfully.
2020-03-05
Excellent experience- friendly, informative staff.
2020-03-05
well run operation
2020-03-05
Scheduling was easy, no complaints at all.
2020-03-05
Scheduling was easy either with the desk or directly with Joe. Made it easy to email for scheduling too.
2020-03-05
No comments. Everything was great.
2020-03-05
John and the SPEAR team have always been readily available, helpful, and courteous.
2020-03-05
Very easy to work with.
2020-03-05
Spear reached out to me for rescheduling which made it much easier for me.
2020-03-05
Great access, always prompt return calls and friendly voices / faces at check-in!
2020-03-04
Scheduling (and rescheduling) appointments was very easy and efficient. Thank you for being so flexible also.
2020-03-04
I have only great things to say about Rachel and everyone at Spear on East 34th Street!
2020-03-04
People were great! I will miss Mel. And saw improvement every day.
2020-03-04
The staff at Spear is exceptional.
2020-03-04
I'm very happy with how flexible the front desk was with helping me schedule appointments
2020-03-04
staff has been just right for my needs. All 6 of the PT's I've worked with have worked well with me both as care givers and encouragers.
2020-03-04
no complaints
2020-03-04
Very well organized and equipped, very professional and thorough. I would happily recommend to anyone.
2020-03-04
Great experience.
2020-03-04
Great experience. Everyone is really nice.
2020-03-03
Everyone was incredibly passionate and helpful from day 1.
2020-03-03
PT experience excellent, even when the place is packed
2020-03-03
This was a great and seamless process
2020-03-03
Excellent work from Shannon and Jordan, both kind, wonderful people ,fantastic.
2020-03-03
The team responsible for scheduling, check-ins and payments are always extremely courteous.
2020-03-03
Awesome experience with Luc. Vast difference from my first day to the last. Would recommend Spear anyday.
2020-03-03
I always made my appointments with Meghan.
2020-03-03
i have had such a wonderful experience at Spear all around!
2020-03-03
very positive experience
2020-03-02
I had a great experience. I really enjoyed working with everyone in the clinic.
2020-03-02
Dana was great to work with, would come back to work with her again (but hopefully not!)
2020-03-02
excellent care and service by all staff
2020-02-29
super friendly folks and so easy to work with
2020-02-28
Assistants tried to accommodate requests with appointments.
2020-02-28
Always a snap. Did most of the scheduling with my therapist and it was always easy and efficient.
2020-02-28
very good experience very nice vibe at the facility everyone friendly etc
2020-02-28
It was pretty easy to schedule my appointments as long as I did so more than a week in advance-- Nicole tends to book up so it was hard to fit me in if I waited until the week before to schedule.
2020-02-28
Everyone is really pleasant.
2020-02-28
I am happy to say I have no bad comments. I enjoyed working with my therapist Greg Moy, the physical therapy program he worked out for me, my healing process with him and the team is amazing. I highly recommend Spear Physical Therapy and will definitely come back if needed.
2020-02-28
The staff has been so accommodating with my crazy work schedule!
2020-02-28
Leslie was excellent, couldn't imagine a better physical therapist
2020-02-28
everyone has been so helpful and pleasant, and has exhibited a warm mix of professionalism and familiarity.
2020-02-28
Probably the best physical therapy location not only within SPEAR but in the world. They're all super helpful, fun to talk to and just overall amazing. The front desk knew my name in just one visit. I felt like I was walking into an office full of friends everytime. Special shout out to Michael, Halima and Chloe at the front desk. Always full of bright white smiles and gorgeous hair!
2020-02-28
Friendly staff, very knowledgeable
2020-02-28
best pt experience!
2020-02-28
I always appreciate the flexibility in scheduling or rescheduling appointments.
2020-02-28
excellent overall customer
2020-02-28
Masha and Rachelle were so amazing. I have been in PT for 8 years and this is definitely the best experience yet!
2020-02-28
Very helpful.
2020-02-28
Very easy, flexible, and friendly
2020-02-28
From day 1, Nicole has shown such a keen sense of professional and expertise with regard to my injury. I have seen such improvement since I have been seeing her. She is always concerned about me overall wellbeing and my progress.
2020-02-28
All positive interactions with the staff. Very pleasant to deal with.
2020-02-28
I never needed to contact anyone over the phone, but email and text updates were always punctual
2020-02-27
it was easy to black schedule appointments, move them if needed and get information about insurance
2020-02-27
With my therapist it has been very easy and flexible to schedule my appointments for the week
2020-02-27
Scheduling team is super helpful!
2020-02-27
wish you could schedule appointments online
2020-02-27
all good
2020-02-26
Everyone I worked with was very helpful and friendly.
2020-02-26
Everything has been good.
2020-02-26
Very good experience
2020-02-26
very professional and knowledgeable
2020-02-26
I probably called a dozen times before my first appointment and the team was so helpful
2020-02-26
Front Desk was amazing - even today when everyone was busy one of the PTs signed me in and took payment.
2020-02-25
Very efficient in scheduling appointments from very first call to continued visits.
2020-02-25
Very efficient in scheduling appointments from very first call to continued visits.
2020-02-25
Scheduling appointments was very easy and everyone is accommodating
2020-02-25
Everyone was super helpful and was able to schedule around my schedule. Never had an issue with getting an appointment.
2020-02-25
I had to call twice to request the cost of my copay prior to my first appointment, but after that no problems at all.
2020-02-24
Took less time than excepted and when it was over, they gave me an honest explanation of that it's over. There wasn't dragging things out. I've been to a previous clinic and it seemed they were dragging things out longer than they needed to.
2020-02-24
I have had nothing short of top notch service from Justin and everyone at Spear, Justin always went above and beyond to accommodate me and help get me scheduled around my schedule.
2020-02-24
I have had nothing short of top notch service from Justin and everyone at Spear, Justin always went above and beyond to accommodate me and help get me scheduled around my schedule.
2020-02-24
Mike was awesome, he got me excited about working out again post-injury. He helped heal me!
2020-02-24
Jamie was an excellent PT
2020-02-24
awesome
2020-02-22
Appreciate the flexible (re)scheduling
2020-02-21
Front desk staff was warm, welcoming, and helpful.
2020-02-21
good
2020-02-21
very professional, well organized, learned alot
2020-02-21
Everyone involved with scheduling + insurance coverage was so warm and helpful.
2020-02-21
It is always really easy to schedule appointments, change them and get in touch with someone in a reasonable time frame
2020-02-21
Alex (my 1st contact upon calling) was truly wonderful and thorough, though the other gentleman at the front desk who checks people in (I don't know his name, but he seems like he's the most experienced person at the front desk) is often abrupt, curt, and seems like not the best person to have in a 'customer service' role.
2020-02-21
Worked well with my schedule, which is hard to predict.
2020-02-21
Nothing but good things to say about anyone who helped me at the front desk or scheduling.
2020-02-21
The people here are willing to help and make it work based off my tighty schedule.
2020-02-21
I really appreciated the availability of early morning (7am) appointments!
2020-02-21
at least i got an idea of what to do for work out by myself after first lesson
2020-02-21
Super easy and friendly group. Got back to me very quickly.
2020-02-20
So understanding and accommodating when having to reschedule for my schedule changes always!
2020-02-20
Scheduling was easy, and the team was very accommodating the one time I had to cancel an appointment.
2020-02-20
A fantastic experience from start to finish. This was my second time at Spear and with Becca. I came back because the care was exceptional and I knew she would get me back to normal quickly.
2020-02-20
I had to wait for 1 week for the first appointment but following-up appointments and rescheduling were great. There was no significant gap in my treatment plan due to rescheduling.
2020-02-20
The atmosphere here is so positive and fun and yet so professional at the same time,
2020-02-20
Once i had a set day/time all my appointments came via text which i appreciated as reminders of service
2020-02-19
I had an amazing experience here! I came in with back and shoulder spasms and I was able to work (and stretch) through any aches over a few months. Caitlin is a national treasure and I'm super satisfied with her plan for me. She's super knowledgeable and makes you feel comfortable no matter what! Thank you SO much! Also staff is attentive, supportive and friendly.
2020-02-19
Walid, Miguel, Silvano, Devon were all awesome to work with and extremely knowledgeable anytime I had a question.
2020-02-19
there was some confusion over the collection of my insurance information. I was asked by three separate people for the same information. Probably need to streamline that a bit better
2020-02-19
very professional people
2020-02-19
Chris was an amazing therapist. Ive been coming for quite some time and even though i didnt deal with anyone else on a regular basis i can tell that everyone here is just excellent.
2020-02-19
Took awhile to get started because people on the phone wouldn't call me back or kept forgetting what we discussed related to my workers comp insurance, once started everything was fine
2020-02-19
The entire staff were friendly and very professional. It's clear that they work together as a tight team and love what they do.
2020-02-19
After a change in jobs I had a very fluid schedule and Jeff was always more than happy to accommodate last minute reschedulings.
2020-02-19
my needs were met in a way that restored me to full function!
2020-02-19
Such a great crew here at Spear. Ryan was patient and guided me in every step of my recovery. Very thankful for him, Ben, Tyler, and Francis.
2020-02-19
Anytime I called or emailed about an appointment I was always answered promptly.
2020-02-18
a very good experience, I always was treated very well
2020-02-18
I always had the next appointment scheduled before leaving.
2020-02-18
N/A
2020-02-18
I was able to be seen the same day I called
2020-02-18
Never needed a call returned. Handled appointments in person or bye,ail.
2020-02-18
All positive.
2020-02-18
Chris is a rockstar - i've been to 3 separate PTs over the course of 2 years since I got this injury and Chris fixed it in 3 months.
2020-02-18
Good experience: knowledgeable staff, flexible scheduling, transparent billing process.
2020-02-17
Someone always answers the phone promptly and is helpful with scheduling.
2020-02-17
All good
2020-02-17
took 4 calls to gt a response. otherwise, all v good.
2020-02-17
I got set up for all my appointments with ease
2020-02-17
Frist time using a physical therapist and Spear did an amazing job.
2020-02-14
front desk made things very easy
2020-02-14
This team is incredible
2020-02-14
Knowledgeable and attentive staff; seamless appointment and billing process.
2020-02-14
the front desk people are not as friendly as the PT staff.
2020-02-14
had such a pleasure with the ladies at the front desk Betsy, laura and Takora always smiling.
2020-02-14
good experience all prompt and helpful would like therapist to spend a little more time with each patient<br />
i
2020-02-14
Michelle has always been extremely helpful, prompt and is so friendly!
2020-02-14
Staff is very friendly and willing to help
2020-02-14
Seamless in scheduling in appointments. I wish the text message notifcation offered options to cancel appointments or a client portal on the website to schedule or cancel appointments instead of calling in all the time.
2020-02-14
Great overall experience
2020-02-13
Every one was always friendly and helpful. Leah always demonstrated professionalism, care, patience, and knowledge. One of the best physical trainers I've had.
2020-02-13
I love the whole office set up and my PT Cyd was amazing in getting me better. If i hadn't moved homes post my surgery i would continue coming to this office to see Cyd.
2020-02-13
Very friendly and easy to reschedule appointments.
2020-02-13
courteous and accommodating
2020-02-13
Always very courteous staff.
2020-02-13
The scheduling has been very good. There was some miscommunication about my insurance during the first visit, but it was taken care of in the next session,
2020-02-13
very easy set up, leading to outstanding care
2020-02-13
I was impressed by how accommodating they were with scheduling, and everyone has always been so kind!
2020-02-12
Front desk staff is excellent / very knowledgeable of insurance benefits and clearly explains
2020-02-12
Always excellent when scheduling appointments.
2020-02-12
Ninia Agustin is the best pt I’ve had in my life. She has brought me back physically and I have never been stronger
2020-02-12
Love this place and these people!
2020-02-12
entire staff was very thoughtful and friendly
2020-02-12
Great overall experience, easy to schedule appointements
2020-02-11
Everyone is great!!!
2020-02-11
Excellent experience loved the attentiveness of the staff and encouragement. Made amazing recovery before ski season, I am a happy customer
2020-02-11
very prompt and professional
2020-02-10
always treated as a quest Never experienced a rude scheduling person.
2020-02-10
During my time here at Spear It was always an easy process scheduling appointments with Kyle. There was a time where Kyle had an open space for 4:30 but I requested for 4:00. Even though he was not going to meet with any patients at 4:00 on that day, he was able to meet with me.
2020-02-10
the best
2020-02-10
The staff is always very accomodating when scheduling appointments and whenever I need to change appointments time at the last minute (which is a lot!)
2020-02-10
all staff members are courteous and helpful.
2020-02-07
Elaine and all at the front desk were always extremely helpful and so very welcoming.
2020-02-07
Excellent, courteous staff
2020-02-07
Google-listed phone number is actually the fax number, makes it hard to call!
2020-02-06
overall very good experience! availability for consult was a bit slower
2020-02-06
The care coordinators at Spear have always ensured that my visits - from entering the door to exiting for the day - are smooth. They have impeccable customer service skills - from my very first time entering the building, I felt welcomed and at ease. They work hard to confirm insurance plans, and are always prompt with scheduling and rescheduling. I actually considered applying to be a Care Coordinator myself after my experience with Spear!
2020-02-06
All good- fast one challenging! All excellent after
2020-02-06
not only was scheduling easy, you made hanging appointments easy - with no guilt trip attached!
2020-02-06
I am a returning patient and I choose the same center again based on my previous experience. I would come to the same center again if I need to in future.
2020-02-06
more weekend times would be ideal
2020-02-06
The people at the front desk were always pleasant and helpful. My therapist was easy to schedule appointments with.
2020-02-06
I called and got an appointment within a few days. It was very easy and quick.
2020-02-05
I found everyone to be very helpful when finding times to schedule my appointments. They were flexible and understanding whenever I had questions and made all parts of my experience easy.
2020-02-05
The people at the front desk were always pleasant and helpful. My therapist was easy to schedule appointments with.
2020-02-05
Scheduling was very good as long as I was able to book sessions in advance because PTs get booked very fast; you're better to have the appt than to wait to schedule
2020-02-05
Didn't have any occasions where I needed a call returned.
2020-02-05
Excellent experience
2020-02-04
great
2020-02-04
Marking "good" for the last one because: I would have liked email reminders for any and all appointments I scheduled (including the rescheduled ones!).
2020-02-04
It was a little hard to get the first appointment, but after that, everything was very smooth. I had filled out a request online and then followed up by email, and then finally had to call to get my first appointment.
2020-02-03
The location is very busy, so sometimes it was hard to get appointments at the most convenient time for me, but we made it work between my schedule and Ben's.
2020-02-03
Thumbs up!
2020-02-03
Excellent!
2020-02-03
desk staff very friendly
2020-02-03
Don was very responsive to email and text regarding all scheduling questions and changes
2020-01-31
It was great! I can move my knee again and do pretty much everything I used to be able to do. THANKS
2020-01-31
Everybody and Everything was great. My PT was professional knowledge, and provided me with the best care.
2020-01-31
very professional and clear
2020-01-31
The staff was very helpful and patient at scheduling / rescheduling my appointments. They were also extremely helpful during the beginning of my time at walking me through my insurance.
2020-01-31
Care coordinators rock!!
2020-01-31
It was a wonderful experience, which helped me tremendously. I feel the best I ever have and I am very grateful to everyone that helped me along on this journey.
2020-01-31
Only had 1 instance where told the front desk I had to cancel a session a few days in advance and they seemed to have forgotten
2020-01-31
It was a bit of a long wait (almost 3 weeks) for my initial appointment, but after that scheduling was easy.
2020-01-30
Josh was extremely accommodating to my busy work schedule.
2020-01-30
everyone is very helpful, courteous and caring; I felt very well looked after
2020-01-30
All calls I made were answered promptly with answers.
2020-01-30
the recorded reminders were annoying but turned out to be helpful.
2020-01-30
Pretty much always had availability when I wanted it! It just took a while to schedule my initial appointment.
2020-01-29
N/a
2020-01-29
Scheduling was fine
2020-01-29
i had an excellent experience at Spear from most important - good results, to staff courtesy and professionalism to simply an excellent energy.
2020-01-29
Everything was great except I was unable to get the 2020 forms to submit for FSA at each visit. There seemed to be a problem with the system.
2020-01-29
Very friendly staff, and incredible knowledge about my injury and rehabilitation methods
2020-01-29
Tim scheduled all my appointments at the end of our sessions and was very easy going about changes to my schedule.
2020-01-29
It has been an absolute pleasure working with the staff, checking in was automatic
2020-01-29
Im very happy with the staff and makes me feel good
2020-01-28
Everyone was awesome!
2020-01-28
Jamie went above and beyond to assist me and get my foot in better shape! She is very knowledgeable and attentive . Thank you to Ben as well!
2020-01-28
Rachel is such a pleasure to work with. She is understanding to myneeds and addressed my pain situation where I feel so much better than when I first started. Iri is a friendly and fun place to come to.
2020-01-28
The people at the front desk were especially nice about remembering who I was and made both scheduling and rescheduling appointments easy.
2020-01-28
The best PT experience I have had. Really knowledgible and friendly staff.
2020-01-28
Rachel is such a pleasure to work with. She is understanding to myneeds and addressed my pain situation where I feel so much better than when I first started. Iri is a friendly and fun place to come to.
2020-01-28
The team here has been incredible!
2020-01-28
Experience was extremely smooth and fast. Amazing service.
2020-01-27
It was good because we could schedule appointments quickly.
2020-01-27
She really had a great experience, she feels much better than when she started, she complains much less! Everyone was sensitive to ones aches and pains and very friendly staff.
2020-01-27
It was something I didn't really have to think about, which is a sign it was very good.
2020-01-27
Excellent experience. My PT Noa ben simon was especially helpful and accommodating.
2020-01-27
Everyone was lovely and ease of booking appointments was great.
2020-01-27
Spear was really helpful with scheduling and accommodating my schedule. There was never a week I wasn’t able to get in due to scheduling. Everyone was very friendly, too.
2020-01-27
Great experience overall. Had honestly been skeptical about PT before doing this-- no more.
2020-01-24
fixed my knee problems
2020-01-24
Michelle at reception and Kyle were extremely kind, accommodating, and helpful.
2020-01-24
very good!
2020-01-24
I like the reminders and calls/ messages about my appointments.
2020-01-24
I think electronic scheduling would make appointments easier to schedule.
2020-01-24
fantastic staff
2020-01-24
I scheduled all of my appointments upfront with Nicole and worked with her directly to schedule. It was difficult to get an initial appointment.
2020-01-24
Easy to get an appointment; excellent experience
2020-01-23
The front desk staff are friendly and often remembered my name, which impressed me.
2020-01-23
Scheduling the initial appointment was kind of a process. I called and didn't get a call back, I sent a request through the website and also didn't get a response, but when I called again someone answered and it was all great from there.
2020-01-23
i mainly email so not much phoning
2020-01-23
Kristen always found a time to schedule an appointment for me
2020-01-23
The phone staff was very helpful when I had to schedule appointments right away because my insurance was going to run out.
2020-01-23
Really easy to schedule and reschedule times.
2020-01-23
Once in a while it took calls a few days to be returned, but every person that I talked to was good.
2020-01-23
Scheduling is always easy, team is proactive about ensuring you get the desired time/day
2020-01-22
scheduling was extremely organized; also, rescheduling was easy. i really appreciate that Blair is very considerate of work schedules.
2020-01-22
Emma is too busy! Had to schedule out very far in advance
2020-01-22
all phone interactions were helpful and pleasant.
2020-01-22
Always responsive
2020-01-22
wonderful experience
2020-01-22
SPEAR, Jessie, and everyone at the front desk have always been super helpful with scheduling appointments. They're always kind and as flexible as possible!
2020-01-22
Shannon is the best and the whole team -- including the front desk -- is so smart, helpful and caring.
2020-01-21
Excellent experience with everyone at Spear
2020-01-21
Appointments were extremely easy to schedule. I was always about to call the front desk directly and either make the appointment over the phone, or go directly through Luc via email.
2020-01-21
I scheduled my appointments directly with Cydni - she is terrific. I am so grateful that she was my PT
2020-01-21
Everyone is very professional and communicative.
2020-01-21
It's very easy to make and reschedule appointments, and the front office staff and Kyle are very flexible and understanding.
2020-01-21
Always have the times I ask for.
2020-01-21
Great customer service and fantastic at understanding scheduling difficulties due to work, sick, etc.. Always prompt and helpful.
2020-01-21
Lovely staff, always a pleasure to speak to them. Super helpful and nice.
2020-01-21
Totally easy and courteous! Great exerience.
2020-01-21
Knowleageable and thorough
2020-01-21
Scheduling was very efficient and always with a smile
2020-01-21
Everyone was very friendly and helpful. I appreciated that someone contacted me to schedule my initial appointment and was able to schedule a series of appointments at the same time.
2020-01-20
Great job!
2020-01-20
Very accommodating to my busy schedule, helped me schedule with Anthony more than others to maintain a regular therapist.
2020-01-20
I always missed the automated phone call reminders because they arrived at 1030 on Sunday. When I called back there was no one at the office (as it was a weekend).
2020-01-20
only contacted Spear for the initial visit. Never had to have a return call. So #4 should be NA
2020-01-20
Call to reschedule appointments at least once a week and consistently accommodated by the staff
2020-01-20
I'm new to this whole PT thing and your staff made everything smooth!
2020-01-17
Especially appreciated the ease and familiarity working with insurance and accommodating some appt rescheduling
2020-01-17
the person answering was very friendly
2020-01-17
Would have been helpful to have an online scheduling portal or a way to look up future appointments.
2020-01-16
Al the staff were really professional.
2020-01-16
very good
2020-01-16
very appreciative of the excellent care and attention received.would definltely<br />
recommend spears.thanks
2020-01-16
Everything went very smoothly! Great customer experience!
2020-01-15
Somer went out of her way to make sure I had appointments on a regular basis.
2020-01-15
Scheduling was friendly and efficient.
2020-01-15
Nneka helped answer a lot of insurance question. She also learned to say good morning in chinese to say to me!
2020-01-15
The folks at the front desk and when I called were always extremely kind and helpful.
2020-01-15
Nicole and the front desk graciously worked with my schedule, found ways to fit me in the calendar, and were generally fabulous to work with.
2020-01-15
Would like the ability to schedule appointments online
2020-01-14
The entire team is so great at what they do. Josh has been amazing during my journey to getting better; flexible, encouraging, and knowledgeable. Leslie has always been warm and created a space for me to feel comfortable during the year long process. I am amazed on how much I laughed and smiled even when I was in pain. I will recommend this office to everyone.
2020-01-14
Very efficient scheduling and helpful reminder calls the day prior to an appointment.
2020-01-14
The central office scheduler said that he didn’t think I would qualify to see an OT and may have to be treated by a PT. This turned out not to be true.
2020-01-14
all good!
2020-01-14
all good!
2020-01-14
Overall great experience! Friendly staff. Justin was very accommodating to my schedule.
2020-01-14
Appointment text reminders were helpful
2020-01-14
Absolutely no complaints
2020-01-14
generally super easy with flexible hours.
2020-01-13
great all around!
2020-01-13
Always friendly answering the phone and helping scheduling needs
2020-01-11
Never had any issues scheduling, always very friendly and helpful.
2020-01-11
Tom and the associates were very accomodating with scheduling my appointments. Tom always returned my phone calls and/or answered e-mails on time. The front desk was also pleasant and helpful when re-scheduling and scheduling appointments.
2020-01-10
It's been a very good experience. My therapist was very helpful and and I have had good results in the time I was here. The staff was great.
2020-01-10
Great experience all around!
2020-01-10
The staff and professionalism are first rate. Lea is exceptional, and Jennifer is wonderful.
2020-01-10
Good
2020-01-10
Very streamlined - your staff organization makes the process easy.
2020-01-10
Very easy to schedule appointments
2020-01-10
Everyone here is amazing!!!
2020-01-10
Jessica was very flexible with my busy schedule.
2020-01-09
Exceptional. It's tough to schedule on a personal level because of work committments, but Jared was great in helping find the most convenient times.
2020-01-09
Never had a problem schedulng or changing a session.
2020-01-09
Very difficult to schedule the initial visit but after that, much smoother.
2020-01-09
the zocdoc scheduling situation is frustrating, times aren't really available, scheduling directly in person was fine though
2020-01-09
Limited weekend hours were a drawback.
2020-01-08
Very easy to get in initially and very accommodating of all follow up appointments.
2020-01-08
wonderful experience ..
2020-01-08
Everyone has been super nice and very helpful with scheduling -- and everything else!
2020-01-08
Appointment scheduling was extremely easy
2020-01-08
Everyone at Spear is always so willing to help and so friendly, I am glad I came for my pt here. during the course of my exercises I really do feel it’s helping a lot for recovering my foot. even though after 12 sessions it’s still not back to it was before the injury, I am still very happy with what the foot can do now. I am very grateful for Sarah and the whole teams’s help.
2020-01-08
Staff was very helpful
2020-01-07
Everyone was super helpful and accommodating even when I had to miss a scheduled session at the last minute due to illness
2020-01-07
Great experience with all of the staff
2020-01-07
Spear was very easy to reach by email and phone.
2020-01-07
I didn't do much scheduling over the phone--I scheduled with the therapist directly and it was easy.
2020-01-07
Everyone was incredibly polite and helpful.
2020-01-07
Everyone who I interacted with was very kind, helpful and understanding. Excellent customer care!
2020-01-06
I would highly reccomened this place of service to anyone seeking physical therapy treatement. Evryone working here was extremely helpful and caring. Dan was excellent. Geeno in particular was very caring patient when working with me. But all the techs were great and friendly.
2020-01-06
Very easy to schedule for more appointments as well as amazing people! No matter the questions I had, they had thoughtful answers.
2020-01-06
Luc and company were so accommodating when it came to scheduling!
2020-01-06
Front desk staff was a bit disorganized.
2020-01-06
Would be nice to have more morning slots (8 AM or so) to accommodate people who are working.
2020-01-03
Wonderful and quick process, I was having trouble finding a provider but Spear took care of me in minutes!
2020-01-03
Kyle is a nice guy and knowledgable. Appreciate his work
2020-01-03
Would be nice to have more morning slots (8 AM or so) to accommodate people who are working.
2020-01-02
DIFFICULTY ENTERING WITHOUT A BUTTON FOR HANDICAP ACCESS
2020-01-02
none
2020-01-02
Every aspect of my experience with SPEAR was fantastic.
2020-01-02
my experience was perfect. John is a wonderful PT and the techs were so helpful and pleasant. this make my workout easy and make me healing faster. I will definitely come back if i need any PT services.
2020-01-02
I was confused with my appointment times and the receptionist called and was very nice clearing up my confusion
2020-01-02
this was a wonderful experience every member of the team was excellent caring and professional
2020-01-02
FD is awesome
2019-12-31
Excellent techs. Could be more lockers. Wish the showerhead was detachable
2019-12-31
naaa
2019-12-31
na
2019-12-31
Each person at Spear was always kind, attentive, and personable. The team mentality shows in how each employee speaks to and with one another.
2019-12-31
Never a problem scheduling (or cancelling) appointments.
2019-12-31
I was charged twice for a visit and raised the issue with the front desk who never corrected the issue when I asked multiple times.
2019-12-31
all staff was extremely cordial and helpul
2019-12-31
Had a great time, they made it easy to follow the workout routine.
2019-12-30
very responsive, patient, and supportive team! the whole therapy process was fun and interesting
2019-12-30
called the billing office once and they were very helpful
2019-12-30
From the front desk to the PT and assistants, the experience was phenomenal. The woman at the front desk informed me of the massage option which I was thrilled to take advantage of. The massage therapist was terrific, too.
2019-12-30
Great experience and amazing staff!
2019-12-30
Megan was excellent, even reached out to let me know the elevator wasn't wokring. Always had incredibly fast reponses, and couldn't be friendlier.
2019-12-30
I know it is hard to schedule with Kristen because she is busy, so I try to do it ahead of time as far as possible
2019-12-27
all very positive
2019-12-27
Everything was great and easy.
2019-12-27
Hard to schedule anything short notice, but great when scheduling a few weeks out.
2019-12-27
very clear explanations as to what hurts and why
2019-12-27
Great!
2019-12-27
The entire space and the employees is welcoming and fun
2019-12-27
Everyone is very friendly and I always receive reminder calls.
2019-12-27
Access to care was terrific. Only reason Q1 was not Excellent is that it took 2 weeks to get in for my first appointment with Somer (not a bad sign that a lot of folks want to work with her).
2019-12-27
I was confused with my appointment times and the receptionist called and was very nice clearing up my confusion
2019-12-26
All good experiences
2019-12-24
From my first appointment a year and a half ago, the staff have consistently been helpful, friendly, and professional. The front desk staff were always quick to answer insurance questions and work out scheduling issues with my busy schedule.
2019-12-24
The sessions were most helpful in ridding me of pain on my right side. The therapists were friendly and very professional. I will certainly be able to return to the exercises if I need to at home.
2019-12-24
It's very easy and convenient to schedule my appointments directly with my therapist.
2019-12-24
Everyone here is great. I will recommend to friends.
2019-12-24
There was a little confusion between the two different UWS Spear locations (both called to schedule a first appointment) but once things got settled, everything went well. Transition from Kramer to Ben was smooth.
2019-12-24
Great care and service. Always had my questioned answered, and appointments were easy to schedule
2019-12-23
Changing an existing appointment has been extremely easy. They work with your schedule.
2019-12-23
Everyone is very helpful, they make scheduling very easy and flexible.
2019-12-23
The scheduling staff are fantastic. They are always prompt and courteous. I commend them!
2019-12-20
Sometimes scheduling was hard because it was so busy and sometimes had to wait a long time before next appointment.
2019-12-20
All administration was great!
2019-12-20
Kyle allowed me to email him directly if I had issues scheduling which was helpful! I also liked the text message reminders
2019-12-20
making appointments online would be helpful
2019-12-20
Thank you!
2019-12-20
No one is more effusive, outgoing, works harder and eager to please and more helpful than Brittany. She is a special person.She makes you feel like you're her only patient.
2019-12-20
All the front desk staff were extremely helpful when I walked in. Sana made it very clear and eady to understand everything.
2019-12-20
Rachel did an amazing job of scheduling numerous appointments for me after our first appointment. Due to this it was easy and convenient to incorporate them into my weekly routine.
2019-12-19
You should send out calendar reminders for appointments
2019-12-19
I am a returning customer so that says a lot. I first visited your center for rehab help on my left knee following a total knee replacement in 2016. I received excellent care then and have this time as well for plantar fasciitis.
2019-12-19
The first time I called the woman on the phone was so incredibly helpful. She was so kind and understanding of my situation and limitations.
2019-12-19
The main reception has always been helpful and efficient.
2019-12-19
Need more lockers
2019-12-19
very easy to schedule over email with kristen
2019-12-19
5 stars
2019-12-19
It was an amazing experience at Spear.
2019-12-19
Excellent experience all around. Kelsey was a true professional who helped me every step of the way in my recovery; would reccommend SPEAR Physical Therapy to anyone in need.
2019-12-19
Since Spear is out of network, they had to check on the cost to me. It did take 4 days for someone to get back to me (I had to follow up), but then once confirmed it took almost two weeks to get in for appointments, so it felt like I had lost a few weeks of recovery.
2019-12-19
I have always been treated with the most courtesy and respect by everyone employed at SPEAR. The people at the front desk are always pleasant and very helpful. The assistant PTs are always close by and ready to help with ANYTHING you may need. The professionalism of the Physical Therapists who have treated me is superb. They know so much about so many different parts of the body. My PT has been able to adjust many exercises to conform to the multiple physical limits I face. I feel so strongly about the excellent care that I have received here that I have no problem strongly recommending SPEAR Physical Therapy to anyone needing PT.
2019-12-19
Lovely experience
2019-12-19
front desk couldn't reschedule appointment and have to go through PT personally
2019-12-19
awesome people!!<br />
<br />
My only suggestion is a feature similar to the Resy app where you can set a range of time and get an alert about if that becomes available
2019-12-19
Easy and smooth
2019-12-19
When I was making my calls looking for a therapist Megan was very helpful and professional and answered all my questions and I made my choice based on that professionalism and attention
2019-12-18
PT answered all questions and made sure I understood. Flexibility of the appointments allowed me to sometimes arrive early and do exercise before the PT would work with me. Sometimes felt like there was variability in how much attention was paid during strengthening workouts to form.
2019-12-18
Flexible in scheduling appointments and the text reminders were helpful as well.
2019-12-18
everyone here was amazing! I have since recommended this place to many people including my mom and family.
2019-12-18
Excellent
2019-12-18
Extremely flexible and helpful. Always a pleasant experience.
2019-12-18
Every single person I worked with in regards to scheduling was extremely accommodating and helpful.
2019-12-18
n. 3 and 4: I have ever had to do it. I am sure they will be very helpful
2019-12-18
Great experience with scheduling. Staff was always very courteous.
2019-12-18
Spear has always been great working with me when I need to reschedule.
2019-12-18
There was a little confusion around whether I need to be scheduling long term appointments through Nick or through the phone, but this never inhibited me from seeing Nick.
2019-12-18
The reception staff is always friendly and professional.
2019-12-18
Juan was great and very knowledgeable. When he had Claire supporting him I had the best experience because I never had to wait for help or the next exercise.
2019-12-18
everyone at the practice is nice and welcoming and brings an extremely positive attitude to the process.
2019-12-18
Wish Ryan had more early morning appointments available
2019-12-18
There was some confusion trying to make appointments (i.e. cancellation policy, pt preference) but it was always resolved before my next appointment.
2019-12-18
everyone was always super helpful with rescheduling or describing any issues I may have with my insurance etc.
2019-12-18
Extremely helpful front desk staff
2019-12-18
great overall experience
2019-12-18
Between scheduling with Brooke and the amazing front desk staff, I couldn't have had a better nor easier access experience.
2019-12-17
very easy to schedule and re-schedule appointments directly with my PT via email. extremely responsive and flexible.
2019-12-17
My overall experience was great. Rachel made me feel very comfortable and confident.
2019-12-17
I was able to schedule all my appointments right from the start, which made for a great experience; I never had to try to sneak something in last minute.
2019-12-17
i have had a great experience with all the staff at 30 Broad Street
2019-12-17
Scheduling was very easy and I was able to book appointments that worked for my schedule
2019-12-17
always great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
2019-12-17
very flexible and convenient.
2019-12-17
Super flexible and understanding.
2019-12-17
From my first appointment to my last, scheduling and re-scheduling when necessary was very easy. The front desk staff is so friendly and Dan always worked to ensure we were scheduling out far enough I was able to get my preferred appointment time.
2019-12-17
My experience at this center was very good and everyone was professional
2019-12-16
Luis and the rest of the SPear team were total professionals, extremely courteous and a delight to deal with.
2019-12-16
Luis and the rest of the SPear team were total professionals, extremely courteous and a delight to deal with.
2019-12-16
Gwen was always accommodating to my schedule and was always willing to work with me to fit me in.
2019-12-16
gwen was very helpful in getting my knee stronger and back on track...she was great and pushed me in my recovery in a good way
2019-12-16
good experience
2019-12-16
extremely helpful
2019-12-16
Everyone was extremely helpful and friendly. Haven't had a bad experience once
2019-12-16
I had no issues with scheduling, and was pleasantly surprised how quickly I was able to get in after my first call.
2019-12-16
Overall it was very easy to svchedule appointments with Mohit and he was able to work around my schedule.
2019-12-13
Good, especially when I need to cancel a session! But isn't there supposed to be a call back to confirm the cancelled session if a voicemail is left? I may be wrong tho.
2019-12-13
excellent customer service, always friendly, professional and flexible!
2019-12-13
Everyone is always pleasant and welcoming, never acts bothered
2019-12-13
Wish you could schedule online instead of having to call or do it at the center.
2019-12-13
everyone has been very helpful, friendly & accommodating
2019-12-13
Everyone was polite, enthusiastic, positive, and outgoing.
2019-12-12
I've been waiting to get a response about my insurance for too long
2019-12-12
I love Spear. I had a hard time finding an opening for my first appointment but then everything worked out great.
2019-12-12
I had a fantastic experience at SPEAR. As a former D1 track athlete, I have had my fair share of physical therapy experiences. From the day I started at SPEAR, my therapist (Mary Frances) was extremely attentive and effective at addressing my injury. My injury not only healed, but I ended up feeling stronger and armed with a catalogue of strengthening exercises that I'm planning on incorporating into my daily exercise routine.
2019-12-12
always helpful and pleasant
2019-12-12
I had a really good experience. From Day 1 the team was super helpful and asked questions to help throughly assess the pain. Every appointment started with a smile and an update and I always left feeling better than when I walked in. They were also super helpful when it came to scheduling ahead of time
2019-12-12
everyone extremely nice and accommodating
2019-12-12
Just excellent customer service. Ease of working out insurance, etc.
2019-12-12
It was very easy to schedule appointments. George and the Front Desk staff were courteous and efficient.
2019-12-12
Staff were always very friendly and helpful. They are the first line of comfort that make folks feel at home during their Spear visits.
2019-12-12
Once I needed to reschedule an appointment and your receptionist was very personable and kind
2019-12-12
I
2019-12-11
Great customer service
2019-12-11
Only had great experiences dealing with scheduling and front office staff.
2019-12-11
The best!
2019-12-11
I had an excellent experience. Brooke addressed my shoulder issues and prescribed exercises that helped my injury.
2019-12-11
If I had been working full time it would have been hard to make 2x a week appointments given the times available.
2019-12-11
Very helpful all around.
2019-12-11
I mainly worked with Becca to schedule my appointments which was super easy but the front desk staff has always been very nice!
2019-12-11
I book directly through Sarah which is the easiest way.
2019-12-11
Very easy access, clear, and friendly experience.
2019-12-11
Great experience overall. Wonderful staff and efficient scheduing.
2019-12-11
Had a great experience overall
2019-12-10
Only had great experiences dealing with scheduling and front office staff.
2019-12-10
Everyone on the phone was so helpful- from when I first called to schedule an appointment, to any time I called with a question or to reschedule.
2019-12-10
Would love online scheduling
2019-12-10
Everyone at this location is amazing. They are caring and sensitive to patient needs. I have recommended them to friends and family and will continue to do so.
2019-12-10
Everyone at a SPEAR Upper West Side has been very amazing about getting me scheduled appropriately and helping me with making sure that all my care had fallen within the bounds of my insurance. People remembered my name and were extremely helpful when it came to billing and scheduling.
2019-12-10
Generally pretty good experiences scheduling appointments, although there could be more promptness in returning voicemails.
2019-12-10
I had a great expereince ar Spear! my kneck pain was very high when I came, and now after worknig with Chris for a few months its a zero! He was awesome!
2019-12-10
painless
2019-12-10
Never had an experience this fantastic with a provider - I recommended the practice to colleagues, and one has started coming to SPEAR - she agrees with my view!
2019-12-10
Please note 90% of my experiencewith Jeff was at 70 Pine (before he transferred)
2019-12-10
Everyone at Spear has been a pleasure to work and interact with, in person and via phone. I found the office to be congenial and professional, as well as fun and comfortable.
2019-12-10
All staff - including Gabby (PT), techs, massage therapists and front desk staff were extremely friendly and always a pleasure to work with!
2019-12-10
everyone was always very nice and kind, specially blair
2019-12-10
great
2019-12-10
This survey needs an N/A for this section. My first apt was scheduled over the phone but the follow ups were done in person. <br />
<br />
For #4, I did not need a return phone call.
2019-12-10
Brett and Lauren are phenomenal, excellent listeners and extremely caring.
2019-12-10
It's all wonderful and I send all of my friends
2019-12-10
everyone is as nice as can be!
2019-12-10
Kristen was a wonderful PT. She was always willing to work with my work schedule since the hours I'm available outside of work are very limited. She was also very knowledgeable and informative whenever I asked her questions. It wasn't too often that I had to call the front desk.
2019-12-09
all personal were helpful the experience was great
2019-12-09
I didnt really have any reason to call as was fortunate enough to go through therapist.
2019-12-09
Excellent customer service and accessibility.
2019-12-09
EVERYONE ROCKED!!!! My ItBand feels SOOOO much better. Thank you!
2019-12-06
great environment! fantastic people, i feel blessed to have chosen spear and dr. michelle
2019-12-06
I had all the good experiences only. John is really professional and knows what the best therapies/treatments are for my condition.
2019-12-06
team at spear were very accommodating when it was necessary for me to reschedule appointments around my work schedule.
2019-12-06
Great experience, Cody is the best and staff is wonderfdul.
2019-12-06
Everyone I have dealt with at spear is polite, prompt, and helpful.
2019-12-06
an online scheduling system would be nice to help the therapists out. they are really busy so not always available to schedule them.
2019-12-05
Very informative, professional staff. Pt helped a lot.
2019-12-05
Megan was super easy to work with all the time and very accommodating the few times I had to reschedule.
2019-12-05
Incredibly easy to get in touch with the office, schedule appointments, discuss insurance and payments, etc. Front desk staff is always very personable and friendly upon arrival.
2019-12-05
Scheduling generally worked well with my schedule as long as I booked appointments far enough in advance.
2019-12-05
I originally did not hear back from the front desk regarding authorization of my first visit and had to follow up after a week.
2019-12-05
I had an easier time scheduling appointments here than I've had with any other service industry. Thank you so much!! Great availability, and I really appreciated being able to reschedule last-minute on the rare occasion that life stuff came up.
2019-12-05
Excellent experience. Michelle and every staff member that worked with me were patient, helpful, and genuinely caring.
2019-12-04
Scheduling with Lauren directly was great. When I called to ask a question about my sessions and payment it was hard to get a hold of someone. Lots of voicemail tag and eventually got called back someone in Brooklyn. She was helpful though.
2019-12-04
Great
2019-12-04
Great
2019-12-04
Was quick and easy to set-up appointments as long as we scheduled far enough in advance.
2019-12-04
They fit me into the schedule the same day that I first called.
2019-12-04
This is my second time in physicl therapy at Spear and overall my experience has been great. The only thing that would make it better is if Spear accepted Aetna insurance in network. My company has no out of network benefits and next year they are changing my insurance to Aetna, so I will not be able to come back to Spear.
2019-12-04
Was quick and easy to set-up appointments as long as we scheduled far enough in advance.
2019-12-04
Twice left messages with the front but never returned. But contacts with Mary Frances directly were immediately returned.
2019-12-04
none
2019-12-04
Everything was easy and smoothe
2019-12-04
Prompt. very friendly setting up initial visit.
2019-12-04
Everyone was polite and professional
2019-12-03
My experience was excellent. The staff is awesome, friendly, and extremely helpful.
2019-12-03
The front desk staff is so courteous and knowledgeable scheduling and the insurance process
2019-12-03
very easy to deal with
2019-12-03
Staff is very friendly and knowledgeable. Physical Therapy area is always clean and organized.
2019-12-03
Always flexible and able to fit me in even with a busy schedule.
2019-12-03
Tom was always incredible, as were the other Physical Therapists and Team Members. I'm probably not a good person to ask for comments because I'm happy with everything.
2019-12-03
one of the best thing about this experience is the ability to accommodate my schedule.
2019-12-02
I had a really great experience here and will continue coming here in the future for the next time I need physical therapy.
2019-12-02
Was quick and easy to set-up appointments as long as we scheduled far enough in advance.
2019-12-02
Very difficult to get in touch with 75th street location <br />
No one answers phones or returns calls
2019-12-02
The whole team was amazing, especially Michelle! She was patient with my recovery but pushed me to get to my goal which was getting back to running after my foot surgery.
2019-12-02
The front desk was lovely from start to finish- they were very helpful first scheduling and super nice each visit.
2019-12-02
I made the appointments directly with the therapist
2019-12-01
Everyone who answered the phone was always very friendly and eager to help. Unfortunately, Jessie's schedule always filled up FAST.
2019-11-29
Very professional at all levels of the process
2019-11-27
Staff is amazing and always treat you with positivity and a smile. Wonderful facility.
2019-11-27
Amazing experience overall!
2019-11-27
I found everything very helpful.
2019-11-26
I was in excellent hands with Phaeleau taking care of me!
2019-11-26
Tom and the entire staff were amazing.
2019-11-26
Great - Vaness at front desk was very friendly and helpful.
2019-11-26
The front desk staff were very friendly, responsive, and helpful regarding scheduling and addressing insurance/billing issues. One recommendation for scheduling: if there's a way email confirmations of visits could be emailed with calendar invites, rather than a print out, this would make it easier for patients to keep track of appointments.
2019-11-26
It was such an awesome experience to deal with every single person at Spears!
2019-11-26
perfect 10.
2019-11-26
Excellent care, excellent attitude, fun to work with
2019-11-26
I think it was Olivia who called to schedule appointments very proactive
2019-11-26
I appreciated consistency of the appointments and that they were scheduled 3 weeks in advance. Organized company.
2019-11-26
Always able to reschedule or be squeezed in when needed!
2019-11-26
very professional in all instances
2019-11-26
Everyone I talked to on the phone was very friendly, professional, and helpful.
2019-11-25
Very communicative and responds to emails and calls in a very timely manner.
2019-11-25
Asked for an audit of account so I can make payment but didn't hear back
2019-11-25
A few times my therapist was heavily booked and I could only get 1 session in a week
2019-11-25
everyone is super pleasant, always a highlight of my day!
2019-11-25
A seamless experience from the front desk to the session. I really enjoyed it and am glad that I switched to this facility.
2019-11-25
Love the ability to schedule early AM weekday appointments.
2019-11-22
Online scheduling would be nice
2019-11-22
(I did not need any calls returned, someone always answered!)
2019-11-22
I never had an issue rescheduling appointments which is important for people who work.
2019-11-22
Front desk was very transparent in scheduling and pricing
2019-11-22
Always positive experiences with front desk
2019-11-22
As mentioned during my intake survey, I had called and scehduled and appointment but it wasn't recorded in the system so I then had to wait two more weeks to see someone. I also wish there was a way to schedule more than the initial intake appointment when coming in as I was doing 30 days without a script and had to wait a while between initial intake and other appointments. ONce I was in though, it was super easy to schedule appointments.
2019-11-22
It was difficult to coordinate my first appointment with the front desk at the beginning but after I saw Anthony I was able to book directly with him and it was a breeze!
2019-11-21
never had a problem always responsive
2019-11-21
Lulu was great - highly recommended! Brett was great. My issues with Spear are how its managed. Seems like the whole setup is based on volume and felt kind of like cattle many times. I eventually learned that I would only get 50% of his time which I did not know upfront
2019-11-21
Ability to schedule visits was kind of difficult but once actually here had an overall great experience
2019-11-21
Very quick and professional, no problems
2019-11-21
Excellent experience. Before coming to Spear I had tremendous neck pain. Now after two months all neck pain is gone. All headaches and arm pins and needles, totally gone. Tim knew exactly how to treat me me. What to do and how long a duration. It is remarkable how good I feel.
2019-11-21
GOOD EXPERIENCE
2019-11-21
Appointments fit into my schedule and they were very flexible as well
2019-11-21
Everyone I spoke with was helpful and courteous.
2019-11-21
Very easy to schedule and reschedule
2019-11-21
Sometimes the people over the phone didn't know the difference between OT and PT and I was scheduled incorrectly, but that was just once. The best way to make appointments was via email with the therapist , which was SO convenient.
2019-11-21
Great customer service!
2019-11-21
my experience at spear physical it was very good i learn a lot and i feel progress a lot with tom, he is an excellent therapist.
2019-11-20
terrific support
2019-11-20
No call back regarding rescheduling appointments
2019-11-20
Everyone was polite and helpful
2019-11-20
The desk has always made it easy and comfortable for me to get things done.
2019-11-20
n/a
2019-11-20
Was able to reschedule a visit for a later time in the same day with ease.
2019-11-20
great experiancw
2019-11-19
The folks at the front desk have been nothing but helpful and courteous towards me and any issues I might have had.
2019-11-19
fine overall
2019-11-19
great experiancw
2019-11-19
I don't love the robo calls for appointment reminders. It keeps telling me its at 2:30AM. Please fix the glitch. It happens every time. Also, please add more chairs and reading materials to the waiting area.
2019-11-19
Everyone at the facility was very helpful
2019-11-19
Friendly, professional, and effective
Q2. During Your Visits
| Poor | Fair | Good | Very Good | Excellent | |||||||||||
| 1. Courtesy of staff at the front desk |
|
|
|
|
|
||||||||||
| 2. Length of wait before going to the treatment area |
|
|
|
|
|
||||||||||
| 3. Comfort and pleasantness of treatment area |
|
|
|
|
|
||||||||||
| 4. Friendliness and courtesy of physical therapy tech/aide |
|
|
|
|
|
Please provide name of your tech/aide (describe good or bad experiences)
9610 responses (click to view)
2021-07-29
Jess, Claire, Aaron - Very encouraging to push through exercises
2021-07-29
Aimee is excellent!
2021-07-28
Mia my tech aide was AMAZING! She was super friendly, motivating, and empathetic. I only had to wait when I came in more than 5 minutes early and the ladies at the front were always friendly. Music has always been great too!
2021-07-28
I believe it was Francesca - she rocked!
2021-07-28
Francesca was amazing and very nice
2021-07-28
Francesca was amazing and very nice
2021-07-27
n/a
2021-07-27
Claire and Jess were both great!
2021-07-27
Jeff was very friendly and professional.
2021-07-27
michael
2021-07-26
all were good
2021-07-26
ryan very good
2021-07-22
There were periods of time in the Spring when the front desk wasn't manned by an admin which sometimes meant waiting outside of a locked door or having to ring the bell, but I notice that changed a month or two ago and there has always been FD staff when I show up bright and early at 6:55AM! Claire is a really great aide - she is super helpful and kind.
2021-07-21
Mike
2021-07-21
-
2021-07-21
Scott
2021-07-19
Scott. No issues or complaints.
2021-07-16
Scott louis
2021-07-16
scott and Marivi were both excellent and understood my needs. They communicated well regarding me
2021-07-15
The techs I worked with were all professional and good to work with.
2021-07-15
Excellent support from Aaron.
2021-07-15
I was often assisted by Valentina or Aaron, both of whom were friendly, professional and hard working. I would see them constantly cleaning the equipment used by patients and assisting in all aspects of treatment.
2021-07-15
Francesca was amazing and very nice
2021-07-14
Sophie and Claire and fun to work with. They take great care with the patients
2021-07-14
Tech's were a little shy at first. Opened up over the course of me working with them.
2021-07-14
Victor Guevara was an excellent therapist he did a great job and was very kind and instructive in his therapy. He did some stretching and rotating of my hip which I had never had done before that was cool and loosened up my hip socket. He was friendly and empathetic listening to me and how my hip felt. He is a great! Also Anthony and Mikayla were great too. Very helpful and instructive guiding me through. I feel stronger and my hip feels great.
2021-07-13
Aimee, comments above
2021-07-13
Franchesca did a great job - she was clear, provided spot-on evaluation, and was incredibly kind.
2021-07-10
I don't know.
2021-07-09
Again the service is excellent - the gym area sometimes got a bit crowed, depending on what time my therapy session was.
2021-07-09
Brandon was excellent. He knew what he was doing and I have never recovered so quickly.
2021-07-08
Georgina was an absolute pleasure to work with.
2021-07-08
Khari was Jill’s assistant who was very kind and patient with me whenever Jillian was other wise busy.
2021-07-07
Everyone I worked with was great. My only complaint (nothing you can do about it) is that the gym was some times very crowded with not a ton of space for exercises
2021-07-07
N/A
2021-07-06
Sophie Jess Claire
2021-07-02
Santiago- very nice and helpful. Staff is always super welcoming and fun
2021-07-01
Always a pleasure! I rarely had questions because everything was always explained thoroughly, and if I ever had questions, I’d always get clarity.
2021-07-01
all well
2021-06-30
Always a pleasure! I rarely had questions because everything was always explained thoroughly, and if I ever had questions, I’d always get clarity.
2021-06-30
Francesca and Kari were super helpful, kind, and friendly
2021-06-30
Ayelen is the best and received a raised. She was consistent and professional, while encouraging while I rehabilitating
2021-06-30
At times I was helped by Jess or Claire, as well as Jenny who was interning with Emma. All of them took the time to get to know me. We discussed modifications as needed. And they were all incredibly motivating, noticing when I was improving and giving me good feedback.
2021-06-29
scott lewis. super helpful and easy to work with
2021-06-28
Francesca and Kari were super helpful, kind, and friendly
2021-06-28
Ryan Pena is awesome! Sometimes super busy but always did his best!
2021-06-25
Iona<br />
Valentina
2021-06-24
Was always able to walk right in, no problems. Facilities inside City View are very comfortable
2021-06-24
Francesca and Kari were both excellent aids when helping Jill keep up with other clients
2021-06-24
Aaron and Valentina. Both exceptional! They were great!
2021-06-24
Everyone was super friendly and helpful - shout out to Francesca for all her help!
2021-06-21
Everyone I encountered was always welcoming and professional.
2021-06-21
Claire
2021-06-21
All was great! worked with Claire and another tech mostly and both were kind and helped me figure out the exercises.
2021-06-21
I put 'very good' for front desk because there are a few instances where I wasn't acknowledged right away, I would initiate the interaction. But overall everyone was friendly and helpful!
2021-06-18
Anna is great - very helpful, knowledgeable and sweet. having 2 small kids, its not easy coming here 2x a week from queens. but i enjoyed it and she challenged me
2021-06-17
Claire was outstanding give her a raise
2021-06-17
Claire was my tech. She was always super attentive and helpful. She was knowledgeable about each exercise and made me feel comfortable every visit.
2021-06-10
Jessica - she was wonderful
2021-06-10
Everyone was incredibly friendly and helpful
2021-06-08
Love
2021-06-08
Various people at Union Sq location - everyone is super friendly and helpful
2021-06-07
Aaron, Jessica, Winchel
2021-06-03
Mia is AMAZING. She also always made me feel welcome and comfortable and I totally trusted her. Since I sweat a lot I always think the clinic could be kept cooler, but that’s my only comment about comfort.
2021-06-02
Always felt very welcome and comfortable
2021-06-01
The team and the facilities are top notch
2021-05-28
all techs
2021-05-28
Santi
2021-05-28
Georgina
2021-05-28
Georgina
2021-05-28
Front desk and all aides were always so helpful and kind!
2021-05-27
ryan
2021-05-27
Everyone was wonderful! The space was a bit crowded sometimes but we could all move around each other
2021-05-26
All great, including the air quality
2021-05-26
Francesca and Khari helped me and they were both wonderful and attentive
2021-05-25
All front desk
2021-05-24
Rose and Santiago were both attentive and friendly and Rose is super!
2021-05-21
Nothing but good experiences!
2021-05-20
Techs/aides are great and really kind and helpful
2021-05-20
Mia is the best!
2021-05-19
Joe was a very courteous and pleasant PT. I enjoyed the visits and appreciated the time Joe took to answer my many questions. Kari was also very helpful throughout my visits.
2021-05-18
They were all equally as good. Not 1 complaint.
2021-05-17
Major thanks go to Sophie! She was my go-to tech at every appointment-- friendly, encouraging, organized, and efficient with my care when Mike was unavailable. I always looked forward to working with her.
2021-05-14
Ms. Chaya Rajeev (was fabulous), she understood my tennis injury to my knee very well. Would highly recommend.
2021-05-13
Lauren Kerbel
2021-05-13
Jeff - incredibly friendly, very helpful, always in a great mood. Made coming to PT always enjoyable and engaging
2021-05-13
Easy and comfortable. Questions are answered with ease and grace
2021-05-13
For a few weeks the air conditioning was not operating properly.
2021-05-11
Scott Lewis A+. Friendly, knowledgeable, helpful
2021-05-10
Very good experience with Jess, Aaron, Claire. Very helpful, responsive, knowledgeable.
2021-05-06
Gosha
2021-05-05
All staff members are just AMAZING! SARA, Ryan, Kathleen
2021-05-05
sophie ,winchil, and aaron were friendly open and great
2021-05-03
Cari and Francesca—both fabulous
2021-05-03
winchell was great!
2021-05-02
Emma Codman was knowledgeable and helped me define the perfect program to help me build core strength to alleviate pain and gain endurance.
2021-04-29
Abby - I had a great experience with Abby. She filled in when Jeremy was away so I wouldn't miss a session. She was just as attentive and great.
2021-04-28
Sophie is the best! Always so helpful, patient, encouraging, supportive
2021-04-27
The techs were all really great. They were personable and remembered me from visit to visit. Sophie and Aaron stood out as top talent.
2021-04-27
Everyone at the front desk is super sweet thank you!!!
2021-04-27
Georgina Genovese
2021-04-26
My therapist has been extremely flexible with rescheduling appointments and last minute adjustments. Wonderful experience there.
2021-04-26
Sarah is amazing.the entire staff is amazing.
2021-04-24
The floor felt a bit crowded and tough to move around at times, but it was an overall positive experience.
2021-04-22
Mia is amazing
2021-04-21
Scott Louis. I had an excellent experience with Scott. He's super nice, he explained things clearly every step of the way and he was highly professional. The proof is in the pudding: he diagnosed my issue and I've made a complete recovery.
2021-04-21
Julia and Jason. both julia and jason were very helpful during my entire experience, and explained what i can do to get stronger and ultimately feel better, which was what my main goal was.
2021-04-21
Jillian was amazing to work with!
2021-04-20
Francesca and Khrii are fun to work with!<br />
Ri
2021-04-19
Everyone was great and even remembered my (unusual) name so I loved the people. The space felt crowded from time to time and I wish there was air conditioning after March.
2021-04-19
Francesca and Khrii are fun to work with!<br />
Ri
2021-04-16
anthony was always great to work with! he provided great instruction on how to perform the exercises and good feedback on my form and was fun to chat with during the sessions
2021-04-15
Wonderful
2021-04-15
Wendy was great, made the hour fly by
2021-04-15
I never waited and the front desk staff learned my name by my second week! Super friendly and kind. Rose helped me a number of times with my exercises and she is amazing. She explains and models so clearly and is so warm.
2021-04-14
Jennifer Iannello
2021-04-14
Ben is an excellent therapist.
2021-04-14
Pauline is a fantastic example of a friendly, helpful and optimistic front desk professional. She’s a great asset.
2021-04-13
Provide great feedback
2021-04-13
Techs were great.
2021-04-08
Teddy is the best! He is super knowledgeable, friendly, and very enthusiastic about what he does. He played a crucial part in my recovery.
2021-04-08
not wait and as soon I get there Ana atend me ride the way
2021-04-07
Everyone who assisted me in my exercises were very encouraging, supportive, and helpful.
2021-04-05
Kathleen O’Donnell gave me back use of my hand and my arm.
2021-04-05
terrific group very professional a great help in healing
2021-04-05
It would be nice to be in a space with natural light, but understand that's not always possible.
2021-04-05
Extremely friendly front desk staff
2021-04-02
Tinaaaaaaaaaa !!!!!!
2021-04-01
Arron was very good and very helpful assisting when needed, excellent
2021-03-31
Extremely friendly front desk staff
2021-03-31
.
2021-03-31
Gagan what a wonderful experience we had with her & her assistant Wendy too. Everyone in the gym was very sweet
2021-03-31
Joe was always very kind and careful, and Carl was very helpful guiding my exercises
2021-03-31
Joe was always very kind and careful, and Carl was very helpful guiding my exercises
2021-03-31
great: Wenshell (sp?) Aaron, Valentina-- all very helpful
2021-03-31
Aamna is the best
2021-03-31
Waiting felt tight during covid
2021-03-31
Joe was always very kind and careful, and Carl was very helpful guiding my exercises
2021-03-30
Tea (not sure how to spell) is always very nice and helpful.<br />
Jessica and Aaron on the floor were both great to work with as well.
2021-03-29
Marivi, Aaron, and Sofie were great to work with!
2021-03-29
Waiting felt tight during covid
2021-03-27
Verymuch enjoyed my sessions, my therapist worked me to the levels I wanted and was comfortable with
2021-03-26
Kari and Francesca were always friendly and helpful in setting me up and guiding me through exercises.
2021-03-25
Always a pleasure.
2021-03-24
Ryan was great, always very friendly and helped out a ton
2021-03-24
Excellent service and attention to my needs
2021-03-24
very helpful tessia de mattos
2021-03-24
Everyone has always been extremely courteous
2021-03-22
Everyone has always been extremely courteous
2021-03-19
all the staff on the front desk have been nice, and on the phone on the occasion i had to reschedule an appointment
2021-03-19
erica very friendly and accommodating
2021-03-18
I think Mike was great.<br />
Winchell is also excellent.<br />
Winchell is an asset.
2021-03-18
Gab & Abby - both were great!
2021-03-17
Marivi - main PT<br />
Liana - intern<br />
<br />
Both of them were amazing! Very attentive and friendly
2021-03-16
everyone was very friendly
2021-03-12
Sophie and Winchell are fabulous. All of the techs are.
2021-03-12
Winchell was fantastic!! So kind and helpful during every visit.
2021-03-11
Anthony excellent service. Beyond compare.
2021-03-11
There were times when the gym was crowded and it was hard to concentrate on my exercise. I enjoy more one-on-one time with the therapist to make sure I'm doing the movements correctly
2021-03-11
Winchell
2021-03-10
Front desk team and techs were all very courteous.
2021-03-10
Everything has been wonderful but at times the gym was a bit more crowded than I would have expected during this time. I didn't feel uncomfortable per say but was aware.
2021-03-10
Kari was great and helpful
2021-03-09
Mostly Jessica. She's been awesome. Very friendly and attentive. But also Winchell sometimes, he's also been fantastic.
2021-03-08
Winchell was very helpful and very friendly.
2021-03-05
Ryan saw where I was weak and developed activities that help me progress slowly and careful.
2021-03-04
Great service at Spear - super friendly environment
2021-03-04
Marivi always had great energy, super positive and knowledgeable.
2021-03-04
Every tech/aide I had throughout my time was wonderful!
2021-03-02
I really can’t say enough on the people who work at Spear LIC. Everyone worked well as a team and it was actually quite enjoyable.
2021-03-02
Sometimes had to look for exercise materials
2021-02-26
Angie and Justin were great when they took over for Michelle. Always a great experience.
2021-02-25
Danielle, was great and very knowledgeable about my diagnosis
2021-02-25
I had three therapists, Julia, Jessica and Jason. All were very professional, I had superb therapy from all three.
2021-02-24
Andy was great
2021-02-23
I feel awful because I only worked with a tech once and I don't remember his name, but he was very nice.
2021-02-23
marivi and various techs worked with me. Marivi is great. All aides were good.
2021-02-23
Zack Champain , he was wonderful , he made my PT very enjoyable. He has a great personality and was very knowledgeable about all parts of the body
2021-02-23
Jessica (and others), was professional and courteous. Some were more experienced than others and had more questions or set up exercises, but no issues. Jessica was great at her job.
2021-02-23
Aaron at the front desk was always incredibly helpful and friendly with everything from checking me in to payments to rescheduling if needed.
2021-02-22
Staff at the desk are lovely people. Brittany offered extra help.
2021-02-18
I was an online patient but everyone was helpful
2021-02-16
almost every aide helped... ALL of them were awesome, friendly, helpful and knowledgeable.<br />
Ryan was my PT, awesome dude.
2021-02-12
The front desk staff are very busy on their computers and less concerned about face to face interactions with clients. Are they understaffed or just poorly trained? My therapist was extremely proactive with my appointments so less need to interact with front desk.
2021-02-12
Everyone has been so helpful and kind. I really appreicated the kindness of the entire staff!
2021-02-10
sometimes a bit tight.
2021-02-10
Great expedites with the tech they were helpful and explaining
2021-02-08
At several visits the facility seemed to me crowed by pandemic standards, which made recommended physical distancing from other clients and staff members impossible. This made me a bit nervous. It was not my therapist's fault, but just a manner of overall scheduling management for the facility.
2021-02-05
Marvin
2021-02-05
Sarah was wonderful to work with. She really listens, takes her time, and makes sure that I’m feeling good and answers all questions.
2021-02-05
Front desk is super kind and friendly. Very good at answering questions and helping with payments.
2021-02-05
All good and very professional they understood what my needs were.
2021-02-05
Everyone was very pleasant and helpful!
2021-02-05
Wonderful Winchel!! Always seemed happy to see me
2021-02-02
They knew me by name and were always ready to work with me, take my temp, and get me into therapy!
2021-01-29
Chloe was great at the front desk, Teddy was a great tech/aide, as were all the others if I could remember everyone's name.
2021-01-28
I am so happy I found Spear and especially Sarah. My hero
2021-01-28
everyone was great t work with
2021-01-28
The techs were so incredibly courteous and professional. If you could please ask my PT who the techs who worked with me were - I do not remember their names but they were great and deserve recognition!
2021-01-26
The office is very clean, spotless. I always see aides cleaning and wiping down every equipment. They are also friendly and engage in friendly conversation. Nothing feel forced or uncomfortable.
2021-01-25
Justin Horwath. I had an excellent experience with him. I would highly recommend to anyone.
2021-01-19
Front Desk is super friendly and welcoming.
2021-01-19
Mike V. - Amazing experience. Mike has been there every step of the way to coach / guide me through rehab post surgery recovery and many bumps along the way. Not only was Mike physically present during our sessions, but he was also extremely communicative via email with the numerous questions / concerns that I had during the recovery process.
2021-01-18
Jason Kang and Winchell
2021-01-16
RYAN Grunseich
2021-01-15
definitely an excellent facility and angela and Justin were great.
2021-01-14
Beautiful and inviting location for PT.
2021-01-14
Front desk always friendly and informative<br />
PT staff was always helpful and friendly
2021-01-13
Joe Kim is a rockstar,
2021-01-11
Whenever I was treated by a tech/aide, it was skilled and courteous.
2021-01-08
Sanjica-very, very helpful and a caring, lovely manner
2021-01-06
Very pleased overall. Mostly assisted by Marvin and Winchell.
2021-01-04
Keith Fiend, would be my first recommendation for anyone coming to SPEAR
2021-01-04
Always great, no complaints
2020-12-31
winchell was patient and made the experience fun took the time to connect with me and even did a couple exercises with me as motivation. great experience
2020-12-30
There was one occasion where the number of therapists and overlapping clients was more than usual, and from a social-distancing perspective I did not feel entirely comfortable that one visit.
2020-12-30
front desk excellent
2020-12-30
front desk excellent
2020-12-30
Everyone is very polite and professional.
2020-12-29
Amanda/Jeff were both grear!
2020-12-24
Jeremy, Joe
2020-12-23
Winchill (?) and Sophie! Were very kind, thoughtful and helpful!
2020-12-22
Super friendly
2020-12-22
shanjida, joe, akeela- all good
2020-12-22
mornings- great, friendly aides
2020-12-18
There were a lot of tech/aide that I worked with. I can't remember them doing anything but great work. Give them raises.
2020-12-16
Front desk customer service excellent - Meghan has always been very helpful and cheerful
2020-12-16
Mostly my PT (Michelle) provided all of my treatment because of lower staff levels during covid.
2020-12-16
Bob Chang
2020-12-16
can not remember, but they were all excellent
2020-12-16
Mostly my PT (Michelle) provided all of my treatment because of lower staff levels during covid.
2020-12-16
Jeremy, Joe
2020-12-14
Always friendly and curteous
2020-12-14
mitch and a few others whos names I don't remember, but everyone I worked with was extremely helpful and always available
2020-12-14
Sawyer Almasi
2020-12-14
Sawyer Almasi
2020-12-12
the front desk staff was very helpful and appointment times were well respect. The therapy tech/aide were great.
2020-12-12
Staff at the front desk were always very welcoming and friendly. I never had to wait to go back to get started with Ben. Jess was always super friendly, encouraging and supportive
2020-12-12
Did not have a tech aid
2020-12-11
Chris could not be more welcoming and friendly. He is very kind and professional.
2020-12-11
Francesca and Khari were friendly, helpful, and professional
2020-12-10
Sarah and Mia were both great
2020-12-10
I've never had to wait!
2020-12-10
All therapists that I have treated with were always on time and very friendly. The area that I was supposed to be treated was always clean and ready for the next patient.
2020-12-10
Not sure but they were all great
2020-12-09
He was very knowledgeable and exercises were very effective
2020-12-09
I worked with Winchell, Jess, and Sophie who were all excellent in every respect.
2020-12-09
Front desk staff were always very knowledgeable/helpful!
2020-12-08
I had the best treatment and such a wonderful experience... will actually miss coming to PT!!
2020-12-08
These people were also great
2020-12-07
The two assistants that helped out Ryan were excellent! both made doing the activities fun and enjoyable.
2020-12-07
The woman who checked me in (Lexus?) was wonderful, always friendly.
2020-12-07
Awesome--took a few visits to confirm where I needed help.
2020-12-04
Winchell: Has a great attitude and is very conscientious with his work. On top of that he is a genuinely friendly guy to work with.
2020-12-04
very clean and the staff were always so friendly
2020-12-03
My visits were all online, but your system does not make it an option not to answer.
2020-12-01
Marivi Lao
2020-12-01
Love the front desk. They always greet you by your name. I appreciate the spirit days and the creativity that goes into the holiday decorations. Huge fan of Whitney's music selection.
2020-12-01
Very well managed facility - especially now, with Covid
2020-11-30
Everyone and I mean everyone at Spear has been nothing but welcoming, friendly, accommodating and professional. The atmosphere is pleasant and relaxing. A first-rate experience from start to finish.
2020-11-30
I did not work with a tech.
2020-11-30
Everyone at the front desk is friendly and greets me by name every morning
2020-11-26
Emma did a great job and was instrumental in my recovery
2020-11-26
Martin - excellent, left a review on Google
2020-11-25
Generally, the treatment area was pleasant, but sometimes it felt too crowded, which made me feel a bit uncomfortable just because we're experiencing Pandemic and are supposed to be social distancing. But other than that, very good experience.
2020-11-24
Kate is fantastic therapist and warm and friendly.
2020-11-24
Really good and helpful.
2020-11-24
Kate is fantastic therapist and warm and friendly.
2020-11-23
Martin was wonderful. He made me feel very comfortable and my time spent was efficient and beneficial.
2020-11-20
Benjamin Kraus
2020-11-19
I was very happy with the treatment I received from Zac and other staff at the front desk. Everyone very professional.
2020-11-19
I have been virtual since March, so the bulk of my care was just one-on-one with Emma and briefly also working with the student intern Rebecca. Everyone at the W75th street was smart, professional, and funny! I felt like I could have real conversations with everyone and get real professionalism and knowledge.
2020-11-18
All of the support staff!
2020-11-18
Everyone is very nice, warm and friendly.
2020-11-18
Jason was very thorough in explaining the rationale in response to any and all of my questions. Winchell and Ryan also supervised some of my exercises and were<br />
likewise professional and added to the comfort and confidence in my overall therapy.
2020-11-16
All staff were very helpful and friendly, but I was a little uncomfortable sometimes when some patients wouldn't wear masks or didn't wear them fully
2020-11-11
Michael Virgile was great and very proffesional. Amy and Sophie were great. Thank you so much for your care and service. Thank you all.
2020-11-11
Everyone is so nice and helpful and friendly for every visit
2020-11-11
Ver easy to schedule
2020-11-10
My PT, Justin was SUPER...helpful, polite, friendly...made me feel at ease during this process. And there was another PT, Jeff, who was also helpful in showing me how to do things.
2020-11-07
winchel was the tech/aide usually here during my sessions. He was always friendly and helpful.
2020-11-06
I interacted with more than one person at the front desk but they were all great at making me feel comfortable.
2020-11-05
Gagan excellent experience. Very personable.
2020-11-04
The facility and the staff are great.
2020-11-03
Scott Louis - FANTASTIC
2020-11-03
Front desk was great!
2020-10-30
sawyer
2020-10-30
sawyer
2020-10-30
The treatment area is pleasant and clean. There could be more social distancing at certain times/days. Things began to get busier in the treatment area during early fall.
2020-10-29
Jenn Iannello - best OT in the city - overall great experience
2020-10-29
Emily with Danny assisting
2020-10-28
Justin was great throughout my entire treatment. I was receiving treatment for 6 weeks prior to surgery and 6 weeks after. Throughout the entire duration of my treatment Justin was patient and made sure I was comfortable as well as on the path to recovery.
2020-10-28
Kirstin is awesome. She answered all my questions (I had a lot), was kind, but also held me accountable. She really tailored my visits to what I needed and offered great care.
2020-10-27
Not sure how to answer 3. Part of the therapy was / is the exploration of the pain boundary. No harsh pain experiences at the boundary
2020-10-24
Brett Warner. Very professional and knowledgeable. Understood what was needed for my particular problem. Good company, easy to work with.
2020-10-23
Brett was an excellent provided excellent care and my PT sessions from start to finish were thorough and left me feeling stronger after each session. After each session I left feeling equipped with appropriate knowledge to keep my treatment going at home. Big fan of the app!
2020-10-22
Chari was very helpful and friendly when he assisted in my exercises.
2020-10-21
Joe Kim was the tech for all of my appointments. He was proactive in his assistance and was especially on top of sanitizing equipment and tables during COVID.
2020-10-16
Andy
2020-10-16
joe aide
2020-10-15
I'm not familiar with everyone's names, but all the staff have been unfailingly polite and helpful.
2020-10-15
Pauline is the absolute best and I will miss her. She was always friendly and made you feel seen.
2020-10-14
Dana Ballis
2020-10-14
Sometimes when I arrived there wouldn’t be anyone at the front desk/reception area like on my first visit where I waited about 10 minutes before anyone came. Otherwise it was fine and the staff up front are always pleasant and helpful. Alex was always friendly and welcoming.
2020-10-13
Pauline is the absolute best and I will miss her. She was always friendly and made you feel seen.
2020-10-13
Tech/aide presence was intermittent for pandemic reasons but everyone was very kind and helpful.
2020-10-13
excellent staff
2020-10-13
Not sure how to answer 3. Part of the therapy was / is the exploration of the pain boundary. No harsh pain experiences at the boundary
2020-10-12
The front desk staff is very welcoming - from taking my temp at the beginning to wishing me a good day as I was running out the door.
2020-10-12
front desk persons always nice and easy to work with
2020-10-09
front desk area is very helpful professional
2020-10-09
Fun atmosphere
2020-10-09
I loved seeing people cleaning and wiping down equipment. Especially those tech/aide not as busy so my therapist could focus on my care. Some patients didn't cover their nose with a mask and that makes me uncomfortable and so I conducted many appointments via telehealth. Although telehealth is less than ideal to make sure I'm using the proper form and the ability for my therapist to view from multiple angles quickly to make corrections, and my course of treatment is on track and telehealth was a substitute. My safety in a pandemic was more important and telehealth was fine, my therapist did as good a job as possible via telehealth, it's still less than ideal care.
2020-10-07
Front desk, especialy Pamela and Andrew have always been super nice and accomodating
2020-10-07
Kevin, Jack - awesome experience with both! They make the time go by quickly and bring some fun/levity
2020-10-05
Kevin, Jack - awesome experience with both! They make the time go by quickly and bring some fun/levity
2020-10-05
Angie!<br />
<br />
She was awesome and so nice!!
2020-10-04
Sometimes the tech/aides forgot about me when working with other people. They were friendly though
2020-10-01
Special shout out to Amy, who has been such a warm presence
2020-10-01
I didn't have a tech aid due to Covid-19.
2020-09-30
Angie was very helpful.
2020-09-30
Misa is the best. Always greeted me by my name and ensured I was all set
2020-09-29
Teddy was an excellent aide! I really felt like he knew his stuff. He was able to lead me in exercises and answer all of my questions. For example, one time I felt an exercise in the wrong area, and he knew that immediately just based on watching me. He was able to correct the exercise for me. He was also very friendly in general and always checked in to see how I was doing!
2020-09-29
Tina. Very good.
2020-09-25
Ayelen
2020-09-25
not really applicable; I did all virtual visits.
2020-09-23
Everyone was extremely friendly, helpful and supportive!
2020-09-23
Most of these are not relevant. I had telehealth the whole time. That was excellent.
2020-09-23
everyone that i've had contact with has b een terrific. Emily, the young woman who i had almost all my sessons with was just great. Pleasant, knowledgeable and always a pleasure to work with has made my experience at Spears very pleasant.
2020-09-23
derek. sadly i had to come again this year for my shoulder, after coming last year for my hamstring. PT was a savior for me and derek was phenomenal
2020-09-22
Never waited unless I was early. Therapist was always ready right on time. Great standards Covid wise as well.
2020-09-21
Very friendly!
2020-09-21
Joe
2020-09-17
Tina wang
2020-09-15
I've had a lot of PT in my life and by far, this group of staff have been the best, particularly Brett.
2020-09-15
jennifer the best experience
2020-09-14
Front desk was great, also had great music.
2020-09-11
Meghan Horn - great experience.
2020-09-09
Meghan Horn - great experience.
2020-09-04
Always helpful and prompt - explained all of the COVID processes to me.
2020-09-01
very good
2020-08-26
Excellent
2020-08-26
Annmarie Graziosa
2020-08-25
Blair had great bedside manner and always made coming to therapy a good experience
2020-08-20
bianca. she was fantastic. helpful and friendly
2020-08-17
Front desk staff always helpful and friendly. Clinic is very clean, which is very important during these times.
2020-08-16
I actually did not have an aide. But I could not change my choice. Thought we were talking about physical therapist.
2020-08-14
Gwen was terrific -- helped me a lot.
2020-08-14
Treatment area felt clean with regards to Covid-19 safety.
2020-08-13
Such a friendly and empowering environment.
2020-08-12
Olivia, Jason and Mike are the best.
2020-08-10
Kathleen O’Donnelle - Pickert <br />
Experience was great. Best treatment I’d had. She’s extremely professional and friendly
2020-08-10
Was confused by this question and was just told there were no more tech/aids. Could not erase the bubbles.
2020-08-06
Really N/A because of telehealth but VERY excellent regarding Aimee's friendliness and courtesy.
2020-08-05
Great experience!
2020-07-30
Sometimes there is downtime as it seems like folks are multi-tasking while handling multiple patients but it hasn't been a problem.
2020-07-27
There was some misinformation given to me when I was signing some stuff last year, but I'm sure it wasn't anything deliberate and maybe needed more training on that one instance.
2020-07-22
Meghan Hom and Madeline Ciardi are extremely knowleadgable and supportive. They both made me feel very comfortable and helped me to reach my full potential for recovery.
2020-07-22
All remote so no front desk!
2020-07-17
I had a great experience with Jenn! She was creative with suggesting household items for our virtual therapy appointments. Jenn was thoughtful and helpful with all our sessions and I'm happy with my thumb mobility!
2020-07-16
kyle<br />
annmarie
2020-07-16
Emma Codman was incredible! I limped in after I torn my meniscus on March 2nd and sprinted out after my graduation on July 14. She got me back on my feet helped me avoid surgery and challenged me at each appointment and encouraged my capabilities.
2020-07-10
Emma Codman
2020-06-30
The aides were always very friendly, and knowledgeable. I missed them when they were gone.
2020-06-24
Kyle / Anne Marie
2020-06-22
michael virgile
2020-06-18
I did all my PT virtually during the COVID stay at home period. I cannot submit the survey with blanks so I just answered "good" for things I cannot evaluate.
2020-05-27
Teletherapy
2020-05-12
Please note: All of my 8(+/-) appointments(except for one) were: VideoAppointments due to the coronavirus.
2020-05-10
Pillows on massage tables need to be recovered or replaced.
2020-04-30
Rachel and Leslie worked with me during exercises the most. <br />
<br />
It was nice that lockers were updated from keys you'd have to carry around (annoying to keep in pockets or on wrist when doing exercises) to a code you could set.
2020-03-28
Everyone I interacted with at SPEAR was pleasant and friendly. I would highly recommend SPEAR to any of my family members or friends seeking treatment.
2020-03-25
Your lack of a locker room is a big minus. The some of the receptionists’ attitude needs much improvement. The rest is great.
2020-03-25
Manny was who I usually worked with and he was great! Very knowledgeable and friendly!
2020-03-23
I think I had the pleasure of working with everyone on the staff in one way or another. From my main person Odalisse, to Stephen, Leon, Rob etc. All fantastic people with great insight. Cant forget the techs who also had a huge role in my recovery..
2020-03-23
Jared was excellent
2020-03-23
Jennifer and the other techs were always warm and engaging
2020-03-20
Tom has been wonderful, very positive and encouraging.<br />
Treatment techniques were unique to my needs-creative too.<br />
I appreciate Tom's genuine style and his modest respect of me the patient.
2020-03-20
Everyone was always super friendly, not even just Sarah. Always felt comfortable while here.
2020-03-20
Jamie is amazing. She really cares about you short term and long term. My only complaint is that the facility gets crowded very easily and if you aren't the type of person who comfortable working of talking in front of people it become a little hectic.
2020-03-19
The staff in front have always been prompt to get me into therapy as fast as possible. Elaine has been amazing to work with, making sure I am comfortable and tended to. She has been nothing short of excellent. I would highly recommend her and the other staff at spear to anybody in need of treatment.
2020-03-18
Checking in was always easy. I don't think I ever waited more than a minute or two once I was changed to get started with treatment, and usually I went pretty much right from the changing room into treatment. I worked mainly with Emma Codman and did two sessions with Eric Finkelstein when Emma was out of town. Both of them were super knowledgeable and helpful and willing to adjust exercises on the fly based on my feedback to set appropriate challenge levels. As far as techs go, I know I worked with Clyde, Emma, Angie, and Vanessa at various points, all of whom were friendly and helpful. It's rare that I've come across a business or medical practice with such a uniformly skilled, helpful, and friendly staff.
2020-03-16
Jason is the best! He is very low key and knows his stuff. Hands on when necessary. Let his trainee, Sarah, do much of the work and she has been trained really well. Jason was always nearby to supervise Sarah and to work on my leg.
2020-03-16
#4 only applies to when Juan or the aides were actually present with me, which was not often.
2020-03-14
Everyone was super helpful and kind -- great energy!
2020-03-13
Kevin
2020-03-13
Leslie
2020-03-13
Getting to spear every day has been great. I walk in, the Front Desk remembers my name, go right to the lockers, drop my stuff and then go right to the pt floor for warmups and a conversation with Nicole. Everyone makes me feel at home, and seems genuinely happy to see me. I also love how everyone dresses up for team spirit days or holidays.
2020-03-13
All of the techs and aides have been amazing! Always super friendly and willing to show me excercises again. Thank you so much!
2020-03-13
micaia lively, encouraging,cheerful, good o look <br />
,<br />
sophie smiling,humorous,helpful,always encouraging
2020-03-13
Tiani was great! So friendly and helpful
2020-03-13
silvano
2020-03-13
Don't recall names of the technical aides who assisted me, but they were all very good, courteous and clearly explained exercises
2020-03-12
Everyone I worked with was very kind and helpful
2020-03-12
Amy - She was wonderful and always listened to help cater each visit to my needs and made me know that I was making progress and feel confident in my workouts. <br />
Brian (and others) - All were fantastic.
2020-03-12
Elma kolenovic
2020-03-12
Johnna has been very helpful throughout my therapy--good humored, patient, and professional.
2020-03-12
various techs helped during my visits. All were professional, friendly, and informative.
2020-03-12
Jeremy is so great and encouraging! Always makes you laugh and smile.<br />
<br />
Luis is an expert - he always knows how to break things down to make sense.<br />
<br />
Amy is the kindest person - she always makes you feel right at home.
2020-03-12
Jason very good explaining what to do and why.
2020-03-11
Mikey, Karina, Emily and Geeno were all great aides and gave excellent instruction and support.
2020-03-11
Matty is great and very professional
2020-03-11
Aides were Ben and Walik, both super friendly with great senses of humor and patience.
2020-03-11
Everyone very nice and helpful. Good team approach here in working together to support the clients.
2020-03-11
Unknown
2020-03-11
Excellent experiences with my techs Khari and Clyde! They did a great job explaining and guiding me through my exercises.
2020-03-11
Rocky!! He was great! I never felt uncomfortable and he would alays check to make sure I wasn't pushing myslef too hard if I was hurting. HE'S DOPE!!
2020-03-11
Rob, Benjie, Anthony, Amy and all the others who assisted were so professional and clear to understand directions with awareness of using correct form throughout the exercises.
2020-03-11
Always loved the space at SPEAR 75th.Can get a little crowded on busy days, but for Manhattan that's expected.
2020-03-11
Mostly Ben Krauss and Eric Finkelstein
2020-03-11
all aides were very friendly and helpful
2020-03-11
Every part of my experience at Spear was pleasant. I was never waiting to start a session, and in-between exercises, Greg always provided me my next instructions, or had other techs prepared to do so. The techs were extremely helpful as well, and helped to answer my questions and correct my form.
2020-03-11
Front desk was really helpful when scheduling appointments and navigating my MRA. They went above and beyond in providing me receipts to get reimbursed from my health insurance.
2020-03-10
Angie and Emma were both excellent
2020-03-10
Everyone, even the therapists not training me, were super friendly
2020-03-10
Rachel- she's great!
2020-03-10
Great environment, great people - so positive
2020-03-10
All of the tech's were helpful and friendly.
2020-03-10
Lauren is the best!
2020-03-10
all aides were very friendly and helpful
2020-03-10
Janharsey - she was awesome.
2020-03-10
I worked with many techs and they were all very helpful and kind.
2020-03-10
Everyone is so helpful, friendly and thorough. I especially appreciate aides that pay attention to form. I love the attention to detail and the education to be able to take exercises beyond PT.
2020-03-10
Again, all my PTs were on time and perfectly well organized and scheduled
2020-03-10
Gus is great<br />
Justin is great
2020-03-09
Masha had this weird habit of apologizing for correcting my form. It's odd since that's exactly what I want out of my training so it was super appreciated. But those apologies are weiiird. Still highly recommended though.
2020-03-09
I have always been assisted the moment I walk in. Great service!
2020-03-09
Today was Masha, and she is amazing at explaining and correcting form (also Victoria, Geeno, Mikey, Marilyn, etc. - everyone is lovely to work with!).
2020-03-09
Very impressed everyone knew my name
2020-03-09
Emily was excellent. smart, kind, knowledgeable, helpful and great to work with.
2020-03-09
SUPER FRIENDLY!<br />
I was usually working with Jen and she is an awesome person and very helpful
2020-03-09
Front desk staff are always friendly and very helpful.
2020-03-09
Such a wonderful team!
2020-03-09
Changed a few times. But all were great
2020-03-09
every one was great and i dont remember all of their names but ryan and diane were amazing and great assets
2020-03-06
Johna was usually the one assisting me, and she was fantastic. Very patient with me as I often needed extra assistance.
2020-03-06
Andy is very knowledgeable and he helped identify my issues and work through them
2020-03-06
All were excellent - friendly, encouraging, knowledgable.
2020-03-06
Crew at the front desk was so nice and helpful. They always remembered who I was without telling them! Jason was an amazing therapist. Sarah was an amazing aid. Sophie was also great! Everyone was excellent.
2020-03-06
Techs are plentiful and very helpful. They learn the names of the patients and, when not helping a patients, do a good job of roaming and checking with patients. There aren't enough tables & equipment for the number of patients being handled at one time. It can make a session stressful.
2020-03-06
I don't know everyone's name but I adored all of them.
2020-03-06
Tristram and Mary were exceptional. All were good.
2020-03-06
I like theway Masha pays such close attention to my form and suggests ways to make improvements.
2020-03-06
Various, all good
2020-03-06
Mike Rodriguez, Johnna Jackson, and Wilhelm Castillo were my usually therapy techs and they deserve a shout out. Always pleasant to be around and always struck up good conversation while I was icing or doing exercises. Three GREAT people!
2020-03-06
Silvano was very courteous, helpful, and very pleasant.
2020-03-06
Everyone at SPEAR has been extremely friendly, positive and encouraging. I worked most often with Joe, Nas and Ari, and they were all great!
2020-03-06
Dino, Marilyn, and others - all have been great!
2020-03-06
geno, muji, masha<br />
great experiences with all, strong focus on technique, very helpful and friendly, good vibes all around.
2020-03-06
This place is great. I really enjoy starting my day at Spear pt. The front desk is friendly in a very genuine way. They remembered my name after my first session and always say "good morning" and waive when I arrive. There is never a wait when checking out. <br />
<br />
On the treatment floor, the staff has a natural chemestry. Everyone seems to be focused on taking care of your patientes, and I love how supportive and collaborative everyone is. Little things like clapping when bands break or cheering when people ring the "triangle of triumph" are really endeering and genuinely fun.
2020-03-05
All 3 of the techs at union square location are great
2020-03-05
Henry always remembered my name and was on top of it. Great experience!
2020-03-05
Amy and Katie. Both excellent. Showed concern. Asked a lot of good questions. Pinpointed problematic areas.
2020-03-05
Andrea excellent
2020-03-05
Dalia, Marie, Jordan. Good experience all together.
2020-03-05
Jared (most often)
2020-03-05
Sorry, this isn't about the aide - this is to say it gets a little crowded in the space, a lot of patients in one area. It's just barely ok. But definitely do not try to schedule it any more tightly. That would be a real problem.
2020-03-05
Waleed was outstanding, knowledgeable and helpful.
2020-03-05
Geeno<br />
Marilyn<br />
Muji<br />
<br />
All good/pleasant
2020-03-05
I mostly worked with Masha. Masha paid a ton of attention to my form and made corrections and adjustments so that I got the most impact possible. She pushed me harder than I would have ever worked on my own which I think helped with my recovery. She was also a ton of fun to work with! I also worked with Marylyn. She was really thoughtful and friendly has a very caring approach.
2020-03-05
I worked with several aides and don't remember all of their names, but all of them were kind, supportive, and encouraging.
2020-03-05
The PT team are truly a team. They all work very well together supporting each other.
2020-03-05
The entire SPEAR team has always been friendly and welcomed me into a very pleasant treatment area.
2020-03-05
The support staff was always kind and professional. I worked mostly with Tom, my PT, and not too much with aides. The aides that I did work with on occasion were very good.
2020-03-05
Not sure of name - but very friendly and helpful for checking in and getting situated.
2020-03-05
Eric Finkelstein
2020-03-05
Worked with several - Pat (before he switched to front desk) , Amy L, Chris, Anthony, Luis, Jeremy -- all AMAZING. Truly amazing, helpful and so friendly! Helped make my experience here even better. Quick shoutout to Amy L who I worked with the most: she is truly incredible and reliable.
2020-03-04
Everyone is very friendly at Athletes Warehouse, physical therapist or a trainer.
2020-03-04
I had great experiences with both Katie & Jordan.
2020-03-04
I don't know the names of all the people who helped me over the course of my visits (besides Rachel), but everyone was very warm, friendly, and professional. I always felt welcome and like everyone was looking out for me and my best interests.
2020-03-04
see above<br />
and Jeff was helpful and fun to keep me working
2020-03-04
Leslie - great, knowledgeable, nice, attentive
2020-03-04
Angie and Emma were great
2020-03-04
I've probably worked with every tech aide in the place. ALL have been right on the case!
2020-03-04
highly professional
2020-03-04
Drissa was excellent
2020-03-04
Michelle - terrific!<br />
Leslie - Terrific!
2020-03-04
I don't remember the tech / aides name (I worked with at least two of them) but they were always SO friendly and super helpful showing me exercises.
2020-03-04
Several
2020-03-04
Thomas and Abby were great.
2020-03-04
Greg worked with me extentively. He was great in explaining the exercises he wanted me to do. Patient while I tried to do what he wanted me to do.
2020-03-04
Very helpful and polite
2020-03-03
Blair, Jen, Sarah, Danielle, Jordan all great and easy to work with.
2020-03-03
I really didn't have a tech/aide very often. I remember Angie was very good
2020-03-03
PT and Tech/Aides have a great disposition and are eager to help. I just think the Tech/Aides may sometimes be a bit overwhelmed and may find it difficult t to monitor all patients.
2020-03-03
Jamie was great to work with!
2020-03-03
Jordan, fantastic!
2020-03-03
PT and Tech/Aides have a great disposition and are eager to help. I just think the Tech/Aides may sometimes be a bit overwhelmed and may find it difficult t to monitor all patients.
2020-03-03
Hannah and all assistants very attentive and professional
2020-03-03
Fantastic group of professional Physical Therapists and Physical Therapists in training. I will no doubt be back due to lifestyle and I won't hesitate to return to SPEAR because of the experience I have had these past few months.
2020-03-03
Luis Gracia
2020-03-03
Odaalisse was outstanding and she did an excellent job relieving the pain of the patient.
2020-03-03
Gabi, shes awesome!
2020-03-03
Johna
2020-03-03
PT and Tech/Aides have a great disposition and are eager to help. I just think the Tech/Aides may sometimes be a bit overwhelmed and may find it difficult t to monitor all patients.
2020-03-03
Everyone was great, helpful, and professional
2020-03-03
Always friendly and knew my name after the first visit.
2020-03-03
Jess was great
2020-03-03
All of the tech/aides were unfailingly professional, knowledgeable, and helpful.
2020-03-03
Brian, Sophie, and team - both amazing!!
2020-03-02
I worked with everyone at Pine Street and they were all super helpful, courteous, but pushed me to work hard when I needed to.
2020-03-02
Sarah Shoemaker was great!
2020-03-02
Micalah was the aide who most helped me, although not the only one. Each was patient, knowledgeable, and friendly
2020-03-02
Everyone was amazing and extremely friendly and helpful! :-)
2020-02-29
I always came in on a Saturday so no front desk staff but the therapists have always been so friendly and welcoming
2020-02-28
When peak hours the gym can get a bit crowded. But everyone is always courteous and easy about sharing space.
2020-02-28
many different aides, all very good
2020-02-28
The front desk staff and aides were great! Everyone was very nice and courteous.
2020-02-28
All of the PT/tech aides who assisted me were great. A special shout-out to Will, Manny and Gianna. All of them were constantly attentive, friendly and helpful.
2020-02-28
Had some issues with the insurance with all three offices I went to (Upper west side, 70 Pine and 30 Broad). I didn't really understand the copay and deductible stuff
2020-02-28
Walid. Ben.
2020-02-28
Wilhem was amazing to work he, not only was he good in his instructions but made them all fun. He has a lively, vibrate personality.
2020-02-28
I actually love going to PT! Everyone is so nice and Kyle is the best!!
2020-02-28
all the tech/aides that I've had the pleasure to work with have been great. friendly, clear, accommodating.
2020-02-28
Shoutout to Masha, Karina, Mike and Geeno! They're all super friendly, knowledgeable and hold great conversations. They torture me during my sessions, but make it fun! I know for a fact they will make amazing PTs in the near future
2020-02-28
Christine Lee (PT)<br />
Masha (tech)<br />
they are both fantastic, very attentive and supportive
2020-02-28
john mackarey
2020-02-28
Everyone whom I've worked with (even those who haven't directly been assigned to help) is always friendly, attentive, knowledgeable and encouraging. I know I can always ask them for help or to answer questions I have, but I also love that I can have a conversation with them on a personal level. It makes getting through tough exercises manageable.
2020-02-28
Masha and Emily!
2020-02-28
Lauren,Silvano,Waleed were all excellent and caring
2020-02-28
Masha and Rachelle were so amazing. I have been in PT for 8 years and this is definitely the best experience yet!
2020-02-28
always attentive and lovely
2020-02-28
Emma was fabulous.
2020-02-28
the treatment space is sometimes quite crowded - may need to stagger appointments at peak times, given the small space
2020-02-28
Somer
2020-02-28
Everyone is incredibly friendly and helpful!
2020-02-28
Masha- she's friendly, very good about showing me the correct moves
2020-02-28
Friendliest staff I've had in a medical office
2020-02-28
Every single front desk person and aide has been amazing. From ensuring that my insurance is properly explained and applied to making sure that my form is optimal in order for me to progress, I cannot say enough about the staff as a whole. Chloe, Halima, Kristen, Masha, Muji, Marilyn, and Andrew have made my PT seamless. I also have to name Grace as providing superior service as well. She will be missed.
2020-02-28
Britney was great
2020-02-28
Ty / Fran / others ad hoc. All very positive experiences with the staff here.
2020-02-28
Great setting, friendly and helpful people
2020-02-27
PT can be an intimidating environment... and I was super nervous about coming here! I went to another PT therapist and it literally was a waste of my time and money! So I walked in skeptical. I believe it was my 3rd session when I actually called to tell Andy that I didn’t have pain at work and I was floored!!! I’ve been converted - I’m a believer!
2020-02-27
Andy and the entire team have been wonderful over the last few weeks. There is a true team atmosphere here.
2020-02-27
Emily was absolutely wonderful. I'm significantly improved thanks to her sessions. Also appreciate all the physical therapy aides I've worked with.
2020-02-27
everyone i worked with was very helpful, knowledgeable and approachable
2020-02-27
Techs and aides are always helpful and friendly.
2020-02-27
Kelsey, Masha , Mikey , Gus <br />
<br />
everyone is super professional and friendly. I feel like my pain is signifcantly down
2020-02-27
I love the PT tech aides! They are friendly, keep me on track and make me feel a part of the Spear family. Special shout out to Marilyn, Emily, Andrew (no longer w/ Spear) and Muji for all their support and assistance through a rough injury rehab.
2020-02-27
treatment room gets too crowded so the patients get less personal attention
2020-02-27
Teddy, Neema, Olivia-- all excellent and wonderful
2020-02-27
Johnna was especially friendly for the early morning hours. She made each session a better experience.
2020-02-27
very very good
2020-02-27
From the second I walked in everyone was all smiles and friendly.
2020-02-27
Sophie - she was always super helpful!
2020-02-26
Masha, Geno - I don't remember everyone's name - but they were all helpful,
2020-02-26
Ashley - very nice + easy to talk to
2020-02-26
Emma and Clyde were very personable and knowledgeable.
2020-02-26
All the techs at the 84th St. location were excellent. Amy, Luis, and Christina were excellent. Courteous, helpful, and always professional. Great staff!
2020-02-26
The front desk staff was so helpful and the aides were incredible. I looked forward to working with all three of them
2020-02-26
Worked with a number of different tech/aides and they were all great and incredibly helpfu;!
2020-02-26
Michael and Johnna and Wilhem and Manny all help me out a lot
2020-02-25
Emily, Grace and Geano, all wonderful, professional and friendly
2020-02-25
Jared<br />
Danielle<br />
Jen
2020-02-25
Lea is the best. Knowledgeable, enthusiastic and kind.
2020-02-25
All the techs that assisted during my visits were courteous and professional.
2020-02-25
Mike is very positive and encouraging
2020-02-25
Front desk is usually rather glum; even for a fairly regular visitor like me. If approached with a question, they can also be curt which makes me avoid wanting to deal with the front desk. The tech aides (Jana, Will and Manny) are superstars however, always friendly, courteous and willing to guide and provide assistance.
2020-02-25
Front desk is usually rather glum; even for a fairly regular visitor like me. If approached with a question, they can also be curt which makes me avoid wanting to deal with the front desk. The tech aides (Jana, Will and Manny) are superstars however, always friendly, courteous and willing to guide and provide assistance.
2020-02-25
sometimes the treatment area felt too crowded
2020-02-25
Everyone was very professional.
2020-02-25
Vanessa is great to work with. She is very attentive and helpful.
2020-02-25
All PT tech and aide are extremely friendly and helpful. Everyone was attentive and checked in with me regularly to make sure I was doing the stretches and exercises correctly.
2020-02-25
Emma, Angie and Khary were the main techs I worked with and they were all amazing. I would highly recommend all of them. They made doing certain movements that I didn't necessarily love, a lot of fun. They were extremely supportive and patient with me, while also challenging me.
2020-02-25
Clay - excellent patient bedside manner. I only worked with him once but he was great.<br />
Emma - remembered me from almost a year ago! So friendly and relatable. Also very thorough when showing how to do exercises. Such a pleasure to work with.
2020-02-24
The care I received from Justin, Ritchie, Shannon and everyone else at Spear was stellar. I couldn't not have asked for a better experience.
2020-02-24
The care I received from Justin, Ritchie, Shannon and everyone else at Spear was stellar. I couldn't not have asked for a better experience.
2020-02-24
Mike was awesome. I think his name is Brian, was also very helpful. Helped me get over lots of fears over the gym.f Brian also fixed my form on many occasions.
2020-02-24
Ben and Tyler were extremely helpful
2020-02-24
Michelle/ great!
2020-02-24
Everyone was very friendly and helpful during my time here. If I ever looked like I had a question someone was quick to come over and assist.
2020-02-22
Karina, Muj, Grace, Emily, Andrew - all are fantastic, relatable people. Very easy going and great to work with
2020-02-21
Dustin
2020-02-21
Kyle and Emily have been the best physical therapist/aides I've worked with hands down. They have worked with me to develop an at home routine and are very clear with exercise instructions while I'm at Spear. I've seen tremendous improvement while working with them. Lastly, they are both very kind and fun people and I genuinely look forward to coming to Spear each week because of them.
2020-02-21
Excellent help from Alyssa and Emily (my main PTs), as well as Emma, Angie, Khari, Kevin, and everyone else who readily offered assistance, encouragement, and whatever else I needed. BRAVO to all.
2020-02-21
brittany feld. she was great.
2020-02-21
Mikey is my current tech and he has been so wonderful to work with. He is always very encouraging and keeps me going. Every tech I have had the pleasure of working with (Gino, Karina, Emily, literally everyone) has been amazing.
2020-02-21
Karina does an excellent job at explaining exercises, modifying when needed as well as being encourgaing
2020-02-21
very pleasant i appreciate everyone!
2020-02-21
Corey, Emma, Angel, Clyde, Khari: I'm sure my spelling is 'off' but all the techs seem very pleasant and helpful. Only once did I have a tech who did not seem to know how to describe what I needed to do (I did not know her name), and though she did not seem very competent, she seemed to have follow-up training which remedied the situation (she helped me during future sessions).
2020-02-21
Marilyn
2020-02-21
My tech Grace was absolutely wonderful. Kind, knowledgeable, and fun. What a gem.
2020-02-21
Jared was my tech through most of my recovery. He was always clear in his instructions, positive in his outlook, and encouraging. He regularly checked in with me during my exercises and therapy to make sure I wasn't in pain and fully understood what I was doing. Thanks to all the techs and aides, but Jared and Jen were my most frequent aides and were genuinely concerned with me recovery.
2020-02-21
Jeremy, Jen, Marie
2020-02-21
Dylan Pearce is very knowlegdable and courtious. he clearly cares about his people and was very attentive to me.
2020-02-21
I had great experiences with the techs, especially Terri (sp?), Sylvano, and Corey - all were attentive and helpful with adjustments and suggestions for improvements during the exercises.
2020-02-21
My visits were very helpful, fun, informative. I felt very attended to and appreciate everyone who works here.
2020-02-20
Josh is awesome
2020-02-20
I worked with various techs, and with Diana most often, and they were all excellent.
2020-02-20
Both Jared and Jen, the two I worked with most, were always attentive, pleasant and excellent.
2020-02-20
It is warm in therapy room
2020-02-20
the front desk staff is friendly and polite. However I had to remind them my correct co-payment every time I checked in.
2020-02-20
Marilyn has been a major help. She helped me with my form and was very informative as well. She was in constant communication with my PT Rachelle. Marilyn also got me water when I looked fatigued. Working with Geeno and Mikey was also a pleasure. They were very professional and informative as well.
2020-02-20
Rachel is very professional. She is thoughtful in creating a treatment plan for the present state of the injury and is very encouraging as I made progress.
2020-02-20
consistently friendly interactions with Karina, Geeno and Marilyn
2020-02-20
Michelle T has been a great friendly therapist that makes you feel at ease about your treatments. Not always fun to do but beneficial to getting stronger.
2020-02-20
Miguel!
2020-02-19
Several, all great
2020-02-19
Juan Correa <br />
Juan was great. Super supportive and very educational. Pushed me to be the best I could. Very grateful to him.
2020-02-19
Caitlin also pushed me further than I thought my banged up limbs could go lol.
2020-02-19
Walid, Miguel, Silvano, Devon were all awesome to work with and extremely knowledgeable anytime I had a question.
2020-02-19
techs were very helpful. they seem quite overloaded with responsibilities but they were constantly on the lookout for my next exercise and were very helpful
2020-02-19
friendly staff
2020-02-19
I worked with every tech aide in the office and the were all very helpful, kind and professional.
2020-02-19
Could benefit from more locker/changing space to cut down on wait times. Exercise floor gets crowded at times but not terribly. Previous location (Pine St) had more equipment options.
2020-02-19
Jordan, Marie, Dalia, Jared - All gave excellent back-up to Michelle. I am not uncritical. There was only great, if not excellent instruction; All of which led to my fixed ankle!!!
2020-02-19
Excellent care from the staff. Very attentive and helpful all around.
2020-02-19
All the tech's have been super sweet and helpful. Explaining things if I forgot, setting me up with ice, and chitchatting. They are all wonderful.
2020-02-18
Andy and Shani were both great. It’s been a pleasure working with them 😁
2020-02-18
Valerie Aziegbe, really nice person and good OT
2020-02-18
miguel and others were great
2020-02-18
I think by the end of therapy I had almost every aide. Each one was fantastic - super helpful and friendly!
2020-02-18
Everyone has been great. PT tech/aides are extremely friendly and helpful. They also team well together. Will miss seeing them!
2020-02-18
Several but Leslie was my main tech. She is fantastic - caring, helpful and nice!
2020-02-18
Excellent working with Michelle. Occasionally the room was crowded.
2020-02-18
Amit was incredible and all the aides were as well. Jeanarsi & Teddy were great supports. I couldn't be happier with the staff who assisted me, and I'm sure that my quick recovery had a lot to do with enjoying their energy - which kept me coming to all my appointments despite a very busy work/life schedule.
2020-02-18
All the Techs were amazing and very helpful and super friendly
2020-02-18
The tech aids were fantastic. Very helpful, friendly and supportive. Marylin is the only name I remember, but several of the male aids were amazing too.
2020-02-18
The tech aids were fantastic. Very helpful, friendly and supportive. Marylin is the only name I remember, but several of the male aids were amazing too.
2020-02-18
Paul and Drissa are always polite and helpful. Checking to be sure all is well.
2020-02-18
All of my techs/aides were great. They were super friendly and attentive.
2020-02-18
The techs were prompt in responding to the requests from the therapist. They were consistently friendly and informative. They were good at providing corrective feedback on the exercises.
2020-02-18
Lauren
2020-02-18
Don't recall anyone specific but having a tech/aide was super helpful!
2020-02-17
Typically Geeno, but I've also worked with Emily and Mikey. They are all knowledgeable and helpful.
2020-02-17
Mike was studying to be a PT. He had a great "bed side manor." Super attentive, kind and funny.
2020-02-17
Angie and Emma and Khari were OUTSTANDING!
2020-02-17
Anthony, an Clive, were excellent.
2020-02-17
Emily, Gino, Mikey, Marilyn and Grace are all over the top amazing and are always challenging me!
2020-02-17
Jared + Marie, All staff was helpful and pleasant
2020-02-15
Jen, Dalia and Maria -- everything was excellent
2020-02-14
great job
2020-02-14
Neeme - very good
2020-02-14
Meghan and Ken are both super helpful, especially because I'm dealing both with Private insurance and Workers Comp.
2020-02-14
Johnna; Will; Manni. Patient and kind demeanor.
2020-02-14
I appreciate the effort by all staff to learn / remember my name!
2020-02-14
Cory/Teri were awesome
2020-02-14
Leon Zhao excellent therapist<br />
all aides helpful
2020-02-14
Allison and Geeno are tremendously helpful and always willing to take time to explain confusing exercises or movements. They are great at making you feel comfortable.
2020-02-14
All the tech /aides have been wondeful and easy to work with "
2020-02-14
George was very kind and attentive!
2020-02-13
Samantha<br />
Miguel<br />
Corey
2020-02-13
Dahlia, Danielle.
2020-02-13
worked with several techs and aides and they have all been so helpful and courteous
2020-02-13
Neema and Teddy. Very good experience with both of them.
2020-02-13
Norveese and Drissa were outstanding. Norveese was especially helpful with correcting my form and I squat better bc of her. Prior to injury I trained with personal trainers and they couldn’t explain out to correct form as well as she did. I really appreciate how much she focused on my motions as i did my excercises.
2020-02-13
jeremy and louis were excellent. They made sure my form was correct,
2020-02-13
space was always crowded regardless of time
2020-02-13
My tech has been rotational but most of the time it was Ben, and he is very nice.
2020-02-13
Emily Lee - Careful sequencing, working with me to optimize the exercise. Super supportive and energetic, making the time effective and enjoyable
2020-02-13
Everything has been great, although I did see a massive roach on my last day. But...it's New York (insert shrug emoji). I let my therapist know right away.
2020-02-12
Everyone is always so friendly and encouraging. Extremely professional!
2020-02-12
Will, Manny, Jenna
2020-02-12
angela was excellent
2020-02-12
Tech/aide varied but all will very good
2020-02-12
All of the aides I worked with were terrific! I typically had a different person each day, so I don't recall everyone's name. Miguel was terrific!
2020-02-12
Brittany was great help and very nice
2020-02-12
Ashley - very nice + easy to talk to
2020-02-11
I really don't think the pleasantness and positiveness of EVERYONE at Spear can be overstated. It is an amazing environment for physical therapy. Everyone at Spear, the therapists and the tech are amazingly engaged. They do not goof off, neglect patients or give attitude. Everyone is actively engaged. This location is the textbook example of team work, people jumping in to do things that are not their responsibility and if you see a ball fall pick it up. (Sometimes even literally :)
2020-02-11
Gus -- GREAT!
2020-02-11
Mikey and Gio are both absolutely incredible -- SO personable and funny and knowledgable all at once!
2020-02-11
Everyone was extremely friendly and caring, it was truly an enjoyable experience coming here.
2020-02-11
Ben was very helpful and knowledgeable about the exercise regiment, and skillfully guided me each session
2020-02-11
Worked with Mikey primarily. He's fantastic: understanding, pushes when it matters, and has a good eye for detail when it counts.
2020-02-11
STAFF IS GREAT, EXCELENT SERVICE AND EXPERIENCE. SPACE IS A BIT TIGHT - TOO MANY PATIENTS AT ONCE, SO AT TIMES IT FEELS LIKE I'M ON TOP OF PEOPLE
2020-02-10
Mikey, Emily, Allison
2020-02-10
I had a variety of people who helped me. They were all good and attentive.
2020-02-10
KELSEY IS A GEM. She has great doagnostic skills and knows how to zero in on a treatment plan.
2020-02-10
Kyle Veltre and Emily
2020-02-10
jeff is the best
2020-02-10
Ally
2020-02-10
Jaime and Ben were always very courteous. They were very helpful and descriptive when walking me they the exercises.q
2020-02-10
Amit- very knowledgeable and professional.<br />
Jeanarsy is delight to work with!
2020-02-10
Blair, Jordan and everyone else who helped out were very resourceful and friendly and made my overall experience pleasant.
2020-02-07
I worked with many tech/aides, who were all very helpful and encouraging.
2020-02-07
From the first day I came to check out the facility, I was and continued tp be impressed with how friendly, caring and professional everyone treated me and all the clients. The best karma! Kudos to Jen who from the beginning oversaw my <br />
progress and her tips will be heard in my head forver1
2020-02-07
Jason Kang
2020-02-07
Both Sarah and Lauren, also Shaini, they were all amazing!💕💕💕
2020-02-07
Front desk staff was excellent. They were prompt and friendly upon checking in each day. Offering coffee was A++. The PT Techs were also super friendly and pointed out some errors in my movements and made them more challenging and engaging .
2020-02-06
all professional, and on top of their game.
2020-02-06
I've worked with quite a few techs at Spear, but the tech/aide I worked most closely with was Jen Crowley. She is absolutely amazing at what she does, and I am very confident that she would make a superb future physical therapist at Spear, or, frankly, anywhere else. Jen pushed me in many ways, making me realize that I am a lot more capable than I give myself credit for. She always helped me with my postures and encouraged me when I became stressed over a difficult new exercise. I thoroughly enjoyed working with her, and am proud to call her a new friend!
2020-02-06
Jen and Jordan were wonderful. Always helpful and very aware of alignment and required adjustments.
2020-02-06
Over the course of my treatment, Richie, Gus and Brian all helped me with the exercises. All of them were courteous, smart about the exercises, and a pleasure to work with.
2020-02-06
Teddy and Olivia were both helpful and explained exercises to me so they were easy to understand. Teddy also tried to make sure I could watch Jeopardy at the same time :)
2020-02-06
Jen, Dlia, Jared, Marie; All wonderful, kind, & patient
2020-02-06
thy always knew my name, which is wonderful - means I am not just a number to them.
2020-02-06
Everyone has been so lovely and helpful and cheerful
2020-02-06
Lucasaz - He is very polite and professional + extremely friendly. I loved working with him and to all other therapist that helped my during the treatment. Everyone pitches in and I love this dynamics.
2020-02-06
space is at a premium! at times it's hard to do the exercises without bumping into folks
2020-02-06
There was never a wait to go down to the treatment area and I was always seen right away. The treatment area is always neat and welcoming.
2020-02-06
Treatment area can get crowded, but everyone is respectful of space.
2020-02-06
Masha mostly helped me. She was incredible. She helped me with my form and pushed me to do things better.
2020-02-06
Teddy and Olivia were both helpful and explained exercises to me so they were easy to understand. Teddy also tried to make sure I could watch Jeopardy at the same time :)
2020-02-05
Jen and Jordan were wonderful. Always helpful and very aware of alignment and required adjustments.
2020-02-05
Everyone who helped me throughout my experience was helpful and courteous. I never felt bad asking anyone questions, and everyone would respond in a helpful manner.
2020-02-05
There was never a wait to go down to the treatment area and I was always seen right away. The treatment area is always neat and welcoming.
2020-02-05
There is always someone watching you, and that resembles the excellence and high standards that SPEAR has
2020-02-05
Miguel, Cody and Ben were amazing! Super knowledgeable and helpful.
2020-02-05
Great job all around!!
2020-02-04
Amy- very helpful, clear, positive
2020-02-04
Super, couldn't have asked for better.
2020-02-04
Allysa Reyes
2020-02-04
several, don't remember all names.
2020-02-04
Dave is extremely friendly!
2020-02-04
Emma and Angie; very knowledgeable and very helpful and very pleasant
2020-02-03
Ben was a great PT provider. He knows his stuff. And he was very watchful to make sure I was doing things the right way. Also, Kevin was a very kind and helpful tech.
2020-02-03
Front desk staff extremely helpful and friendly.
2020-02-03
Anthony is my therapist and Khari Angie Emma and Vanessa all worked with me. They did an amazing job. they were friendly considerate, helpful from beginning to end!!
2020-02-03
I do have some issues with the group experience..a bit of noise
2020-02-03
Manny, Donna, and any other aides who's names I'm forgetting were very helpful in providing guidance and assistance
2020-01-31
Everyone!
2020-01-31
All of the aids were great.
2020-01-31
Amit really knew his stuff and expected a true workout from me. I liked the challenge and it's paid off.
2020-01-31
The entire crew at Spear was very attentive, and made sure to find me a spot and get set-up with heat / ice / stretches and made sure I was comfortable by offering coffee / water etc.
2020-01-31
Wilhem and Johnna went above and beyond at all times. They were always one step ahead, with the next exercise ready, or exercise equipment set up. In addition, they provided appropriate feedback on my exercise form and were always available to demo or explain an exercise. Under their supervision, I now feel comfortable performing these exercises at home--correctly. Spear is lucky to have them!
2020-01-31
Nicole Surach
2020-01-30
All of the the physical therapy techs were very personable and helpful. They made an effort to address me by name, get to know me and my injury, and work with me towards successfully discharging.
2020-01-30
It felt good being in the treatment area, seeing other patients working hard; very motivating atmosphere
2020-01-30
Eric. Very competent, good natured and kind.
2020-01-30
they were all good, they put up with me
2020-01-30
Eric was a terrific tech Easy to understand and knowlegable
2020-01-30
Emma: always pleasant, sometimes chatty (which I like)
2020-01-30
Britt was awesome.
2020-01-30
the gentlemen who helped Justin were incredibly kind
2020-01-30
Great experiences with Ben, Lauren, Miguel, Waleed and Corey. Especially enjoyed correction on my form (Miguel is excellent at this)
2020-01-30
Too crowded too often
2020-01-29
N/a
2020-01-29
Amanda Iger
2020-01-29
Aides quickly processed my registrations, dealt with insurance, etc. All good.
2020-01-29
Everyone was very helpful, knowledgeable and friendly.
2020-01-29
Emily Lee was a pleasure to work with-- She worked with me to modify and improve workouts as I progressed
2020-01-29
There was never any wait at the PT techs/aides were great to work with.
2020-01-29
all of the aides/techs where incredible!! so nice and helpful with any questions/ guiding me through my excerises!
2020-01-29
Everyone was so excellent. I've worked with most of the techs (been here for 7 months) and they are so encouraging and friendly. Can't say enough about how great everyone is.
2020-01-29
same as above
2020-01-29
makes me feel very comfortable.
2020-01-28
Greg and the team were nothing but great with me. They were super friendly and thoughtful. I felt like I got the attention I needed to get my knee back at 100%
2020-01-28
Jamie was amazing and I wouldn’t have chosen anyone else ! She knows her profession in and out and is very courteous and attentive with her clients !
2020-01-28
can't emphasize enough how friendly the staff was, they're really top notch
2020-01-28
Everyone was extremely helpful and friendly.
2020-01-28
When Don wasn't working with me, Mike or Gianna (think I spelled that wrong) were always helpful and kind - whether guiding me through my next exercises o r making sure I was comfortable icing after the work was done.
2020-01-28
Everyone has been incredible here! The whole team wins
2020-01-28
Most of the times I was so comfortable in this environment that I would just walk into the treatment area and all the techs and therapists welcomed me with warm hearts.
2020-01-27
Mikey, Geeno, Gus were excellent! Knowledgeable, friendly and great attention to my form. Always correcting me, even when I didn't think they were watching!
2020-01-27
Sarah
2020-01-27
She has been working with a variety of techs, "there arnt any bad apples in the bunch" the minute you walk in it is a very friendly atmosphere.
2020-01-27
Like most NYC places, it was a bit crowded at times. Trying to find a wall or a table was sometimes tricky
2020-01-27
Khari, good
2020-01-27
Lea was excellent; professional friendly and very helpful
2020-01-27
Lea was excellent; professional friendly and very helpful
2020-01-27
I never had to wait long before going into treatment and Ryan and all of the techs were very helpful and always answered questions and took the time to make sure I was feeling ok and was doing the exercises well.
2020-01-27
michael
2020-01-27
Had several different ones, all were excellent.
2020-01-24
Rose was very nice
2020-01-24
jason
2020-01-24
everyone was very good about jumping in to offer help
2020-01-24
Masha was my first PT aide and was very friendly and helpful with teaching me my exercises.
2020-01-24
Wendy was very good, I never had to wait for her. She was always on time and had a strong attitude towards my rehab. She had great knowledge and very professional towards all her patients. Very helpful with notes and giving me exercises. Most of all she had patience with me.
2020-01-24
Sarah was wonderful, encouraging, and made me feel good about what I was doing or how well I performed each exercise.
2020-01-24
All good.
2020-01-24
marivi lao
2020-01-24
Ben and Terri were wonderful!
2020-01-24
I had a few different aides but the most recent one was Terry who was quick and efficient despite there being multiple people getting treatment at the same time.
2020-01-24
Great experience - Kyle provides excellent cues for the given exercises. I felt much better after each session
2020-01-24
They were all incredibly helpful and knowledgeable of the exercises prescribed by Anthony. I always felt that I was in good hands!
2020-01-23
Amy and Anthony are so helpful, they keep me busty the entire time so I can use my time wisely, they are delightful to work with
2020-01-23
Olivia is the best!
2020-01-23
I worked with multiple techs but they were all patient, knowledgeable and encouraging.
2020-01-23
Olivia is the best!
2020-01-23
Micaiah and Sophie are both excellent.
2020-01-23
Everyone is incredibly friendly and seem to work well as a team to support each other. The tech/aides are knowledgeable about the various exercises.
2020-01-23
Great! Nothing but good things to say.
2020-01-23
Michael Virgile
2020-01-23
Kristen was excellent, very professional, knowledgeable and would explain clearly. The assistant PTs, Johnna ,Michael, Manny, and Will, were also very helpful and professional. I recommend them all highly.
2020-01-23
They were all fantastic -- Justin, Jared, Carly and Jordan. Excellent!
2020-01-23
Some techs were easier to find than others when I was finished with a particular exercise. I feel bad that I would sometimes forget their name.
2020-01-23
brian
2020-01-23
All the staff is very friendly.
2020-01-23
Jeremy, Raleigh, and Luis were all great. Very helpful. I appreciated Jeremy's sense of humor.
2020-01-23
everyone on the team is very kind and helpful (without being intimidating)
2020-01-23
I worked mainly with Jeff and Rachel, and they were both great, super friendly and helpful. I also worked with a student named Dani who was very good.
2020-01-22
Kevin
2020-01-22
Friendly and well-trained staff; everyone's very nice
2020-01-22
Raizel and entire team was awesome - friendly and fun!
2020-01-22
Emma, Kari were excellent
2020-01-22
I worked mainly with Jeff and Rachel, and they were both great, super friendly and helpful. I also worked with a student named Dani who was very good.
2020-01-22
some question about my co-pay at the beginning but otherwise, all staff were very pleasant, friendly and helpful
2020-01-22
The entire team is top notch, especially the techs Emily, Andrew, Geeno and Marilyn
2020-01-22
Andy Parker Is great
2020-01-22
all of them terrific; especially Kevin, Emma, Alexis
2020-01-22
Jolie -helpful and humored me when I wanted extra supervision
2020-01-22
Julia, Lisa - so warm and helpful
2020-01-22
Everyone I worked with was always helpful and nice! Emily was especially great and we had really nice conversations.
2020-01-22
Amazingly friendly and knowledgeable front desk team!
2020-01-21
All of the techs and aides I have worked with have been wonderful. Over the last 2 months I have worked a lot with Jen and Dahlia who are both very knowledgeable, helpful and friendly.
2020-01-21
Nneka is the best!<br />
<br />
not bad so much as a little annoying - there is one guy (white man with brown hair) who always seems a bit bothered by someone showing up. <br />
<br />
sometimes a bit crowded in the treatment area and gets a bit hectic
2020-01-21
Everyone was beyond welcoming and friendly! I always had such a positive experience when I entered the facility. From day one, when I rolled in on my hot pink scooter, the front desk was so helpful in making sure I felt comfortable and that extended over to all of the tech/aides and physical therapists who all quickly made me feel right at home (whether they liked it or not :)*)
2020-01-21
They were all wonderful. What a great staff. You could use some dressing rooms at this facility
2020-01-21
Whalid, Manuel, Lauren have all helped me and are great.
2020-01-21
I've been helped by Karina, Muji, Andrew, Masha, and Marilyn. I've had good experiences with all - they've always been helpful in responding to questions and are great to talk to!
2020-01-21
Masha - Always very motivational and positive! Provides lots of constructive criticism on technique
2020-01-21
Majority are great - always available to help and patient and understanding. Masha has been 110% this year - she watches to make sure you do the exercises exactly correct and is not nervous to involve Rachelle. Andrew, Grace, and Karina are also fantastic and patient. Marilyn is also very nice and patient - she takes her job very seriously.
2020-01-21
Everyone is wonderful.
2020-01-21
All the techs are great! I've worked with Masha and Meredith who are really helpful!
2020-01-21
All of the above were perfect. I felt very much at home coming to Chambers St PT
2020-01-21
Jeremy and Anthony<br />
Front desk was friendly and helpful through figuring out insurance issues and did check in and copays quickly. I never had to wait.<br />
I was always greeted by the techs when I came in and felt welcomed.
2020-01-20
Not sure tech/aid name, but was very friendly and quick
2020-01-20
Lukasz, Amarinder
2020-01-20
Cory gave me the survey he was really nice!
2020-01-20
I feel bad I don't know their names but both were extremely kind to me.
2020-01-20
Dustin Baldwin patiently worked with me to guide me on the right path. Instead of giving me a quick fix, he worked to empower me. Sometimes I would over do the adjustments he had given me, and he brought me back into alignment.
2020-01-20
maria is the best! she's incredibly friendly, but also really focused on form which I appreciate greatly.
2020-01-20
sometimes it feels kinda crowded , esp the center area if multiple people are walking around
2020-01-20
Everyone was very kind and helpful!
2020-01-20
Geno - very friendly
2020-01-18
Everyone was great!
2020-01-17
Wil, Manny and Gianna were all a pleasure to work with. Helpful, proactive and friendly.
2020-01-17
Chris was great. Thats my girl.
2020-01-17
Marissa and her team were just outstanding. Quickly diagnosed my back pain issue as neck referred and by the end of the first session had provided significant relief. Subsequent sessions ensured steady healing as well as a regimen that was effective at home.
2020-01-17
A few of the tables need to be replaced as the leather is riping. The aide was pleasant in setting me up with ice
2020-01-17
Although all the techs were good Chris and Raleigh stood out. Were more attentive in watching me do a few rounds to make sure my form was good and I was doing the particular task correctly.
2020-01-16
Brett Warner
2020-01-16
leslie and rachel
2020-01-16
No complaints, everything was great. Was impressed what could be done in the space.
2020-01-16
Everybody was extremely kind and welcoming during my visits. From my physical therapist to the front desk and aides, I always felt comfortable and attended to. Never had to wait in the waiting area once my appointment time hit.
2020-01-15
Every tech/aide I worked with was fantastic. They explained the exercise and stuck with me until I got it down. And, they were fun to talk too- made time pass easily!
2020-01-15
I could have used more instruction from techs. Watching me do the exercises for the first time, then making adjustment suggestions. Some people did this, but some did not.
2020-01-15
The space is very small and tends to get crowded with all the therapists and patients.
2020-01-15
Somer was very knowledgeable<br />
<br />
Ben was also friendly and terrific.
2020-01-15
Marilyn and Muji were excellent techs.
2020-01-15
A lot of them worked with me and they were all fantastic. Leslie in particular!
2020-01-15
All techs at 34th are great!
2020-01-15
Gold stars to Betsey, Corey, Ben, Caroline, and DiAndre. Always pleasant to deal with, and unfailingly helpful.
2020-01-14
I worked with Leslie the most of Jeff was also great when we worked together. He would also give me tips if he saw me doing something incorrectly. The techs are all great and added to my positive experience. <br />
<br />
There are some wonderful front desk staff but there are a couple that could learn some hospitality techniques. Best are Shiann & Alexandra.
2020-01-14
Multiple techs, all very helpful and pleasant to work with.
2020-01-14
Worked often with Jolie. Very professional, helpful and friendly
2020-01-14
all were good except one--ask Blair. I think the one I am not pleased with is just not comfortable with older clients and should be better trained or limited to younger clients
2020-01-14
all were good except one--ask Blair. I think the one I am not pleased with is just not comfortable with older clients and should be better trained or limited to younger clients
2020-01-14
Everyone is very friendly. <br />
The lights are very harsh if you are lying on your back on a table and doing an exercise.
2020-01-14
Person on the phone was understanding when I had to cancel less than 24 hours due to a stomach bug.
2020-01-14
Great Team very friendly and profesional
2020-01-14
Sarah- very nice, helpful, provided great insight.
2020-01-14
All great exeperiences everyone was super great.
2020-01-13
Keeping up with CLEANLINESS OF TABLES was questionable... You need a staff member just for keeping things clean.
2020-01-13
everyone!
2020-01-13
Ben - he was awesome. Always super friendly and diligent in work
2020-01-11
N/A
2020-01-11
I never had to wait for Tom. He was always on time. <br />
He was always professional and pleasant to talk to when treating me or when I had additional questions. The aides/associates were also friendly and helpful when showing the excercises to me.
2020-01-10
Worked often with Jolie. Very professional, helpful and friendly
2020-01-10
Eric was great
2020-01-10
Worked with many techs and all were extremely informative and helpful.
2020-01-10
It is a bit cramped and little privacy during busy times, and the techs are uneven in their ability and manner. It would be flawless if PTs could work with patients for the whole session, as in some facilities, but their caseload is high and they deliver optimal results despite that.
2020-01-10
Good
2020-01-10
Emma
2020-01-10
Facility could be a little bigger - gets crowded at peak times but staff works hard to make it all work well. Tech aides are wonderful - encouraging, helpful.
2020-01-09
Jared. The best. I did PT on my other shoulder years ago, and Jared/Spear were exponentially better.
2020-01-09
Can we please have shorts to borrow in smaller sizes, instead of just XXL and up?
2020-01-09
Jamie Kinkler
2020-01-09
Karlie was amaing throughout my entire time at Spear
2020-01-09
Don Zerio
2020-01-09
Shani -- lovely personality, very friendly, but often seemed uninformed and unsure of how to proceed, I think could use better training/guidance
2020-01-09
Different assistants each time, but they were all very good.
2020-01-08
John (and Jo!)<br />
Everything was excellent. Can't recommend the Spear team in LIC enough!
2020-01-08
Martin, knowledgeable, Friendly I knew I was in good hands <br />
felt like family !
2020-01-08
Everyone is very friendly. Front staff knew who I was without me having to say anything which was unexpected but very much appreciated.
2020-01-08
All of the staff were very friendly and helpful. I never saw a grumpy face at the front desk. The Chelsea front desk staff sets the standard for how a front desk team should act and perform. Cheers to having a great team.
2020-01-08
Shani, she is always very friendly and eager to help. Very good experience with her.
2020-01-08
Johanna, Manny, Wilhem, and Claire for doing a great job with everything
2020-01-08
Alex was wonderful to work with as were all of the staff I worked with. Everyone was very helpful, pleasant to work with and very kind.
2020-01-07
Andy is great! Would definitely recommend him to all of my injured friends.
2020-01-07
Everyone was great
2020-01-07
Kristen and Will are always there to help me to improve my condition.
2020-01-07
Visits were efficient and staff went above and beyond to help.
2020-01-07
I had a number of techs and they were all great--warm and helpful. I mostly worked independently after first few times.
2020-01-07
Richie and Dana provided an extremely welcoming and helpful environment that made physical therapy a joy to attend. Without the two of them, recovering from my ailments would have been a drag.
2020-01-07
Michael was excellent and made me think about my form a lot.
2020-01-07
I only had positive experiences during my visits. Somer and her team were friendly, we shared jokes, and they were all very positive and encouraging.
2020-01-07
Jared was my main PT tech week to week and he has been great - in the beginning of my care, he was very attentive and made sure that movements were being done correctly and that I wasn't hanging around without knowing my next set/movement. By the end, he knew that I knew my routine but still came over to just check in and chat for a few minutes between other patients. I always got a high five every day when I got in and he's been a real pleasure to work with.
2020-01-06
I had a great experince with all the techs. they were very friendly, helpful and enjoyable to work with. they were also very patient with me.
2020-01-06
Very friendly people who greeted me amazingly. Very nice, asked me about my day for both how my knee was feeling as well as how I was doing in school. Had some very nice conversations with them and made me feel welcome.
2020-01-06
Luc was really great! He helped my foot recovery tremendously and with such mindfulness!
2020-01-06
Loved them all (Aleks, Jeanarsy, Terry)
2020-01-06
Greg was fantastic. He was kind, encouraging, and helped me to recover. He would listen to my concerns or worries and was just a wonderful trainer. In addition, he was always friendly and would welcome/talk with me every session.
2020-01-03
The team that worked with me was friendly, responsive, and helped me through my back pain
2020-01-03
The therapist and all staff courteous and professional
2020-01-03
All techs were extremely helpful and provided outstanding care.
2020-01-03
Greg was fantastic. He was kind, encouraging, and helped me to recover. He would listen to my concerns or worries and was just a wonderful trainer. In addition, he was always friendly and would welcome/talk with me every session.
2020-01-03
I worked with everyone at the 84th street location and all the aides were great- though Amy was particularly helpful.
2020-01-02
WALEED
2020-01-02
kourtney
2020-01-02
Every tech that assisted me was wonderful.
2020-01-02
II did my workouts with Andrew, Geeno, Emily and Marylin. They were all great and I will miss all of them
2020-01-02
everyone, as a team, stepping in, saying hello, etc
2020-01-02
Everyone was so nice and friendly and helpful
2020-01-02
the entire staff was professional caring and very good listeners
2020-01-02
All the techs were amazing, especially Carly (lol)
2019-12-31
Karina mostly. She was excellent troughout. Very friendly and makes sure you have good form on all exercises
2019-12-31
na
2019-12-31
Brett Warner, PT
2019-12-31
na
2019-12-31
Juan Correa was main tech.<br />
Also worked with student, Claire<br />
Various other techs helped during the session as needed.<br />
All were excellent.
2019-12-31
all tech/aide were always helpul to Rachel ,especially Maria
2019-12-31
Thomas was my tech and he was very friendly and was able to explain the routine.
2019-12-30
josh was a pleasure to work with from start to finish. learned a lot about recovery and maintenance going forward
2019-12-30
always helpful and attentive
2019-12-30
I had several including Maria and Jordan. They were all wonderful and informed and I felt confident in their abilities.
2019-12-30
Treatment area is small and crowded at times. but staff is very effiencient
2019-12-30
Leslie, Meek, Jeff- both amazing people!
2019-12-30
Karl, he was mostly at the front desk so I didn't have a ton of experience with him. JOJO worked a bi twithme as well. Both were great!
2019-12-28
Jordan, Bria and Jen worked with me regularly. They were all very friendly, helpful and adept in guiding me through exercises.
2019-12-28
The entire Spear team was very professional, courtesy, knowledgeable and pleasant. I had a great experience.
2019-12-27
Anthony Mc Nulty
2019-12-27
Lea noon an. Excellent
2019-12-27
Chris was really helpful throughout the whole process and really went out of his wat to find the best plan for me.
2019-12-27
several
2019-12-27
Carly, Mehul, Nas, Ariana, all fantastic!!!
2019-12-27
Love Angie! She was super helpful, fun, and friendly.
2019-12-27
Dalia, Jared, Jen
2019-12-27
Lauren is outstanding and all of the staff are great.
2019-12-27
I worked with Caroline and Miguel, they were both good at showing me the exercises, patient with my questions, and friendly.<br />
<br />
Miguel went above and beyond by giving me a list of weightlifting folks on YouTube that could show me better weightlifting form so I don't hurt myself again.
2019-12-27
Everyone was so nice and friendly and helpful
2019-12-27
joe<br />
carly<br />
mehul<br />
ari<br />
nass<br />
henry<br />
shanjida<br />
shoshana<br />
mike<br />
<br />
been here for so long had all of them they are all so friendly, nice and helpful
2019-12-27
Angie was excellent, always helpful in making sure I was doing thing correctly, cheerful and helped keep me motivated
2019-12-26
staff was curious and very professional. Cari was very helpful, efficient, and friendly.
2019-12-26
space can be overcrowded
2019-12-26
Lukaz--great
2019-12-26