Patient Education

Spear Survey Results

The following is a real time report from our surveys database.  All responses are unedited.

Discharge Survey Results

Q1. Access To Care
  Poor Fair Good Very Good Excellent
1. Ease of scheduling your appointments
0% (6)
0.6% (84)
3.4% (507)
16% (2361)
80% (11811)
2. Courtesy of person who scheduled your appointment
0% (4)
0.2% (28)
1.4% (206)
10.2% (1507)
88.2% (13024)
3. Our helpfulness on the telephone
0.1% (19)
0.5% (79)
3.3% (483)
14.4% (2123)
81.7% (12065)
4. Our promptness in returning your phone calls
0.4% (61)
1.2% (175)
4.6% (685)
15.7% (2321)
78% (11527)
Comments (describe good or bad experience)
5421 responses (click to view)
Q2. During Your Visits
  Poor Fair Good Very Good Excellent
1. Courtesy of staff at the front desk
0.1% (15)
0.5% (74)
2.9% (435)
14.3% (2117)
82.1% (12128)
2. Length of wait before going to the treatment area
0% (4)
0.1% (19)
1.6% (229)
9.7% (1435)
88.6% (13082)
3. Comfort and pleasantness of treatment area
0% (7)
0.4% (57)
3.3% (492)
14.4% (2134)
81.8% (12079)
4. Friendliness and courtesy of physical therapy tech/aide
0.1% (11)
0.1% (9)
0.6% (84)
5.1% (760)
94.1% (13905)
Please provide name of your tech/aide (describe good or bad experiences)
7170 responses (click to view)