The following is a real time report from our surveys database. All responses are unedited.
Discharge Survey Results
Q1. Access To Care
|1. Ease of scheduling your appointments||
|2. Courtesy of person who scheduled your appointment||
|3. Our helpfulness on the telephone||
|4. Our promptness in returning your phone calls||
Comments (describe good or bad experience)4064 responses (click to view)
2018-06-22Prompt, excellent service!
2018-06-22Everyone who worked with me was very kind, courteous, well-informed, and prepared to help me do my best
2018-06-22I always felt cared for here! I was never just a patient, but a person.
2018-06-22Always a great positive experience
2018-06-21Everyone I encountered was extremely nice, friendly and helpful.
2018-06-21Whenever we tried calling, most of the time there would be no answer. But, whenever there was an answer, people were very nice.
2018-06-21Very nice and helpful. Gave good advice and helped my recovery from my injury.
2018-06-21Excellent experience! Everyone was kind, friendly and knowledgeable. Aleks was very professional and was of great help with my recovery; she was simply great! Thank you to her and all of the staff here at E 56th St.!
2018-06-21I did not really have any experiences with having to call in, but I received voicemails about my appointment which made for a better experience.
2018-06-21Robot responders to calls are not helpful. Live staff are.
2018-06-21Very easy to schedule, courteous phone staff, etc.
2018-06-21Great experience all around, Wonderful people, the exercises and therapy worked! Thank you,
2018-06-21Exceptional I’ve been to at least 3 other facilities and by far Spear is my favorite. The best!,,
2018-06-21Great experience - well run and efficient for patients
2018-06-21I always scheduled my appointments directly with Nicole because it was easier than working with the front desk.
2018-06-21Never communicated via phone, just email. Very prompt.
2018-06-20The front desk was very accomodating and helpful in scheduling my evaluation and Kristen was great in accomodating me with my busy schedule
2018-06-20Very flexible with rescheduling and last minute work conflicts.
2018-06-20Scheduling all appointments was easy and pleasant. When I had a billing question, it took a few requests before anyone got back to me, but ultimately I got my answer.
2018-06-20very knowledgeable and efficient
2018-06-20Excellent - Extremely Friendly and accomodating
2018-06-20Had a very good experience. Very helpful from the first phone call to them calling back to verify and explain the insurance.
2018-06-20Everyone was really helpful and very fast to contact
2018-06-20I never had any trouble with scheduling appointments
2018-06-20Able to reschedule appointments OK
2018-06-20The team is very flexible with my schedule and made my first PT experience pretty seamless and very satisfactory
2018-06-20I had a great experience
2018-06-20Courteous and flexible - very much appreciated!
2018-06-20Amy Nathan is an excellent therapist. She listens, thinks and instructs with care<br /> and intelligence. Wonderful working with her.
2018-06-20Re:4, I only left a voicemail once, and it wasn’t returned, so not sure how pervasive it is
2018-06-20Everyone was very helpful—especially Kate—I could email her and switch days when needed.
2018-06-20Appointments were always available when I needed them to be. Felt comfortable knowing that everything was scheduled and squared away well in advance. Tech was also flexible when my schedule changed.
2018-06-19visits were good. Crowded at times, but overall a very comfortable experience and the PT and assistants were always approachable and on top of things.
2018-06-19every time I called, nobody picked up (even when it was opening hours)
2018-06-19Laura was very easy on scheduling; had one instance where I needed to speak with Laura and she was very responsive; otherwise very little phone contact required.
2018-06-19It wasn't totally clear to me, based on the automated message, if I needed to call back to confirm the appointment or if I should just show up at the appointed time.
2018-06-19I like that we always scheduled in advance so that I could plan my weeks
2018-06-19Always a good experience whether it was in person with the front desk, or on the phone. Everyone was always in an upbeat mood and very helpful.
2018-06-19Extremely accommodating and easy to get in when it worked for my schedule, cancel and reschedule as needed.
2018-06-18The man at the front desk was not very helpful and gave me wrong information at one time, but the women were lovely and very helpful.
2018-06-18It was impossible to reach somebody on the phone. Usually nobody replies. I don't know what might me the reason.
2018-06-18Excellent! Everyone is very nice and helpful!
2018-06-18very good experience everything was explained well and everything and evreyone was very helpful
2018-06-18Had to reschedule, very helpful and prompt
2018-06-18Reception staff were very friendly and helpful.
2018-06-17Staff were always very accommodating and considerate.
2018-06-15front desk staff always friendly and helpful,
2018-06-15I was grateful for the calls from the front desk checking on me if I was okay when I was running late. It wasn't judgmental and made me feel like folks were actually concerned when I didn't show up. I'm very appreciative of that and it kept me coming back.
2018-06-15I had to cancel numerous times due to my school work; SPEAR was very flexible and able to reschedule my appointments easily.
2018-06-15jenn was excellent
2018-06-15Meghan played a very integral part in assisting me in recovery from my pretty serious hamstring tear. I feel very grateful for her and SPEAR on my recovery.
2018-06-15Very smooth experience from start to finish
2018-06-15Thanks for confirmation calls.
2018-06-15appointments were easy to book, just wish there more am time slots to account for my work schedule
2018-06-15Coming to Spear was an awesome experience, everyone was extremely professional.
2018-06-15This was my first visit. The person you who scheduled me, emailed the wrong information and incorrectly spelled the address. When I called to verify, the person apologized and verified the correct information. There was no need for a return phone call.
2018-06-15This location is incredible, the space is good the people are all friendly and Mike Virgile strikes a perfect balance between pushing you to do more while managing your limits and current capabilities
2018-06-14initially it was difficult to get a window and the clinic did not seem to be crowded at all. lately there has been a better flexibility at accommodating my schedule
2018-06-14Stefanie was excellent and I would highly recommend her. She is very thoughtful, knowledgeable and helped with all of my issues since I've been to Spear
2018-06-14It was always easy to schedule or change appointments. John is excellent, professional and was really instrumental in my recovery
2018-06-13I was able to schedule appointments with ease and easily rescheduled an appointment when i had to.
2018-06-13often there was no one answering the phone
2018-06-13I liked the flexibility of scheduling with email- so I could do it not during normal business hours and be sure my message was still read in a timely fashion
2018-06-13always friendly office staff :)
2018-06-12Amazing experience.<br /> Wouldn't change a thing!
2018-06-12Steve is great over email
2018-06-11Some hiccups (no booking scheduled though I called) due to changing of scheduling systems
2018-06-11Always super friendly and and helpful and remembered me after the first visit.
2018-06-11Never had an issue and everyone was always helpful!
2018-06-11I had a seamless experience when scheduling appointments. The team was responsive, flexible and allowed me to book ahead which was very helpful in locking down the times that worked for me. I couldn't be happier with the overall customer service here.
2018-06-11Hate the automated visit reminder phone call. It mispronounces my name which drives me bananas.
2018-06-11Staff is very friendly, personable and knowledgeable.
2018-06-11Had a great experience! Jeff and Nilesia were wonderful in explaining and guiding me through exercises and it was all very positive. They were receptive to how I was feeling and answered questions that I had.
2018-06-11People at the front desk couldn't be nicer. Every request was answered promptly and efficiently. If I had a business of my own I'd try to steal them away.
2018-06-11I like the phone call reminders.
2018-06-08The automated phone call appointment reminders are a little bothersome - would prefer to just receive a text or email
2018-06-08rarely ued the phone
2018-06-08its nice to be able to schedule with therapist.
2018-06-08i was scheduled for a session (when I left my previous session) that apparently was not recorded internally so I had to skip a week.
2018-06-08Flexible and helpful.
2018-06-08Nicole is a victim of her own popularity! Sometimes it was difficult to find a spot in her schedule (though I know she sometimes even booked double so she could squeeze me in, and I appreciated that!)
2018-06-08always able to schedule or reschedule as needed easily
2018-06-08Everyone was very helpful—especially Kate—I could email her and switch days when needed.
2018-06-07I was able to get in a couple days later, and getting my insurance sorted out was very easy.
2018-06-07would be great to be able to do schedule (or at least request on line
2018-06-07wonderful front desk. They were always lovely, helpful and patient.
2018-06-07Great follow-through and was able to schedule appts around my schedule. Reminder system is helpful.
2018-06-07Got me in the day I called to set up my first appointment-amazing!
2018-06-07Easy scheduling and great reminders the day before.
2018-06-07I called the front desk and had an appointment with Kristen for later that day, it was flawless.
2018-06-06At the beginning of my visits I had some billing complications with my insurance and my questions and concerns were handled with efficiency and care. Coming out of surgery, that was very calming and reassuring.
2018-06-06Had a very pleasant experience from start to finish with Spear!
2018-06-06It was always easy and pleasant to schedule or reschedule an appointment.
2018-06-06The folks at the front desk are so helpful, friendly and there's never a long hold to speak with anyone.
2018-06-06It took one month to make my initial appointment, but once I had my inital appointment, it was quite easy making the additional appointments
2018-06-06Amazing! Melanie is so great. Patient, knowledgeable, and so personable. I have zero complaints.
2018-06-06Everyone I spoke to for scheduling and rearranging appointments was pleasant and professional. I never had a poor experience working to get care with Spear.
2018-06-06Reminder calls the day before were helpful, too!
2018-06-06Office staff members are incredibly helpful and friendly. They are quick to responsive over emails and resourceful whenever I had a question.
2018-06-05Always welcomed with a hello and common courtesy.
2018-06-05At the beginning of my visits I had some billing complications with my insurance and my questions and concerns were handled with efficiency and care. Coming out of surgery, that was very calming and reassuring.
2018-06-05It was very easy to receive an appointment in the beginning and then scheduling with Kristen per email and front desk was excellent and efficient
2018-06-05The team at W. 75th street is exceptional! Everything was top notch! Couldn't have been more courteous, friendly or supportive!
2018-06-05love the text reminders
2018-06-04Great experience. Have recommended Spear to others.
2018-06-04first day today but Matt and the team have been great
2018-06-01After the initial visit, I booked directly with my PT, so I really only dealt with the front desk during my visit and everyone was great.
2018-06-01Had one call go unanswered when trying to reschedule an appointment. Left a voicemail and no callback.
2018-06-01N/A to question 4
2018-06-01Pleasant environment, committed therapists, excellent use of the time.
2018-06-01Excellent experience with lots of options for times to accomodate various schedules.
2018-06-01Excellent service. Everything went smoothly with scheduling and payments.
2018-05-31Becca took me in after getting 'doored' by a car on my way to PT and treated me while the whole team iced my wrist. It's the best place I could have come after the accident.
2018-05-31Nicole (Dan's colleague) set up the appointment and was extremely professional and courteous.
2018-05-31Super easy and helpful.
2018-05-31Excellent and pro active communication
2018-05-31Everyone was extremely friendly and accommodating in trying to work with my schedule. Best experience I've had.
2018-05-31Front desk has always been very kind and helpful. Kathryn responds very promptly to emails, and has been nothing but kind and responsive.
2018-05-30Appointment reminders were v. helpful. Very easy to schedule (and reschedule) appointments.
2018-05-30Excellent service and a great staff.
2018-05-30Juan was great
2018-05-30no calls, but emails had prompt response
2018-05-30All good - friendly, courteous, helpful.
2018-05-30Kyle tends to be booked solid, so scheduling was a little tricky, but we usually found something that worked. Staff was very helpful when I had to cancel or reschedule.
2018-05-30Just sometimes getting appts on days and times best for me.
2018-05-30Kate scheduled my appointments directly and was always super responsive by email.
2018-05-30I miss the text appt confirmations. Prefer that over the phonecalls
2018-05-29My appointments were effortless and all the staff made my process during a difficult time effortless!
2018-05-29Honestly, everyone was really on top of it from the front desk to the Therapists
2018-05-29Would be great to get email confirmations when making appts or changing appts on the phone. (or in person but i know reception can print for me in person.
2018-05-29Could I give a shout out to Ray at the front desk at West 57th? Always kind, always remembered my name. Never obsequious--just right every time. A pleasure when walking through the door.
2018-05-29Phone call reminders the day before was very helpful, as was scheduling/changing appointments by email
2018-05-29The experience at Spear has always been very positive, people are patient, courteous, helpful, and kind.
2018-05-25left a voice mail but no ne returned my call
2018-05-25Staff is very helpful and nice. Jen was informative and extremely helpful in easing my discomfort.
2018-05-25Enjoyed all the help, and workouts. Direction on the floor was great, correcting form. Heat pad = amazing.
2018-05-25always easy to set up appts -- appreciate the printouts & telephone reminders
2018-05-25appointments were readily available and if required, I could see anther Spear PT if my schedule did not align with Becca's
2018-05-24Very understanding and helpful team.
2018-05-24I would highly recommend the staff, location & physical therapy program to anyone. This has exceeded all expectations.
2018-05-24I had a wonderful experience. The staff here is professional, nice and incredibly kind! My shoulder not only feels better but I feel like I have a game plan going forward. Thank you so much to Man and everyone else!
2018-05-24My only comment on scheduling is that sometimes, during normal business hours, it's hard to get through on the phone, which can be frustrating. Sometimes you just can't wait for a call back, you know?
2018-05-24Every time it works perfectly.
2018-05-24I scheduled all my appointments directly with my PT. However, for several of my initial visits, no co-pay was taken (I assumed I would be billed). Then, after 6 or 7 visits, my PT told me to go to the front desk, where a co-pay for the visits to-date exceeding $1,000 was charged. I was not entirely surprised at the amount (I have a High-Deductable Plan), but the way it was collected (no bill, just one day a charge for $1000+) was very strange. The front desk staff who collected it was not particularly helpful or friendly.
2018-05-24The entire staff is extremely professional and courteous. Each employee at the front desk adds some much value with their service to make everyone comfortable.
2018-05-23Appreciate the flexibility to move around appointment (to different times, different days) based on my schedule
2018-05-23Literally the best reception desk I have EVER dealt with in NYC!
2018-05-23Easy to interact online with scheduling if anything came up.
2018-05-23Team is super friendly with great customer service.
2018-05-23Staff is kind and professional
2018-05-23Josh was really good about accommodating my work schedule.
2018-05-22Scheduling throughout the weeks was very flexible and easy to manage. I had to reschedule several times and the team and Mohit were always able to accommodate which I really appreciated.
2018-05-22I was seen quickly and was given a full hour throughout my therapy regardless of being a few minutes early or late.
2018-05-22Once there was confusion between front desk and therapist, so I waited about 20 minutes. After that, I just walked in and no issues.
2018-05-22Phone scheduling was particularly excellent.
2018-05-22Overall experience was excellent and very professional.
2018-05-22Front desk is AMAZING. I would book 5+ appointments at once in 2 mins. They are pros...and very friendly.
2018-05-21All staff members were so friendly and helpful
2018-05-21rescheduling was easy
2018-05-19George has been a great PT provider. Follow-ups, additional tips and overall great personality makes him very easy and fun to deal with. I only came on saturday's so I saw a good amount of different PT's throughout and they were all great.
2018-05-18incredible attention to detail
2018-05-18I had questions about health insurance and it took a couple of days to get back to me, but everyone was super courteous and nice whether I was on the phone with them or in person.
2018-05-18Great experience with Jeff. He was always up-to-date on my progress and very welcoming.
2018-05-18The most wonderful experience...motivating, informative, supportive!!!
2018-05-17Receptionists are always very personable.
2018-05-17Whether calling reception or emailing Aaron directly, getting the appointments I needed that fit my schedule was always easy to take care of.
2018-05-17The staff was good about encouraging me to schedule appointments out because the more I needed appointments relatively last minute the more difficult it was.
2018-05-17The staff was good about encouraging me to schedule appointments out because the more I needed appointments relatively last minute the more difficult it was.
2018-05-17would have liked to get the same time appointments for every time i came
2018-05-17All around great!
2018-05-17Receptionist is not friendly at all. Jeff, Brian and Alicia were GREAT!
2018-05-17I wish there were a portal where I could see my upcoming appointments. I definitely appreciated the guidance and assistance in dealing with insurance.
2018-05-17David is a gem. He made me a believer in pt
2018-05-17Sam Robin was phenomenal. I have been seeing her for two years and she was the best Physical Therapist I have ever had. She truly was incredible
2018-05-17Very good care and encouragement.
2018-05-16Great experience. Very professional staff
2018-05-16Had to book out really far in advance but I guess that's just a result of high demand!
2018-05-16Nice staff who clearly are knowledgeable and seem to care about and enjoy their client relationship. I would recommend this office to others for PT.
2018-05-16Easy and efficient
2018-05-16Always very responsive and helpful!
2018-05-16My experience was excellent, nothing to complaint about
2018-05-16Office staff is helpful and easy to reach.
2018-05-16Everyone I interacted with was courteious and helpful.
2018-05-16Everyone was very pleasant and helpful.
2018-05-16This is my third time working with SPEAR, Nicole specifically, and I am so grateful to everyone's effort to help me make a full recovery! Everyone is always so nice and willing to help and Nicole is always great at getting me back to work quickly as a healthier dancer.
2018-05-15everything went smoothly
2018-05-15The activites i did were good and Mike helped me a lot
2018-05-15only thing challenging with scheduling appointments was the availability - a little difficult to book for the coming week, for example. The "very goods" are not "excellents" here because I am comparing the front desk to the rest of staff, and I suppose they are courteous but don't seem to recognize me or acknowledge me by name even though I've been coming here every week for at least 6 months. No hard feelings though, they are very polite and help me with payment and scheduling as needed.
2018-05-15Ray is great!
2018-05-15The experience was great both in the therapy itself and the professionalism of the staff.
2018-05-14Deanna was great, the front desk staff was less responsive
2018-05-14Everyone was very helpful and flexible when making appointments
2018-05-13Best PT experience hands down
2018-05-11It was so easy to get things done up front that I did not have to call!
2018-05-11I scheduled appointments directly with Greg.
2018-05-11Most front desk staff are very friendly. Some answered insurance/payment questions inaccurately. Check-in and payment process always efficient and quick. Matt's schedule fills up quickly, but he was as flexible as he could be, which was appreciated.
2018-05-11Everything involving booking appointments and administrative questions was as easy as it could have been
2018-05-11once they called back right away, once they never called back but in general the people at the desk especially the man is super friendly nice and helpful-
2018-05-11im very happy
2018-05-10At first it was very challenging to get someone to pick up the phone. And then scheduling could be challenging as I understand a lot of people want morning and evening sessions.
2018-05-10my experience here at spear was amazing the staff was very help and kind and my injure after all the fun we had is actually starting too feel better <br /> thanks too the entire staff much appreciated
2018-05-10Every time I needed to change my appointments the Spear Team was flexible, receptive, accommodating, and professional. EXCELLENT!
2018-05-10excellent physician very knowleadgeable
2018-05-10Always responded to within 24 hours or less
2018-05-10Office staff was nice and helpful
2018-05-10Everyone was very friendly and welcoming.
2018-05-10It was helpful to remember to schedule early just because Kathryn's schedule filled up, but we always worked it out.
2018-05-10Ray and Quiana made scheduling very easy and flexible. They are also very good people who know the reimbursement proccess and provided clear, helpful guidance.
2018-05-10Everything went well.
2018-05-10I did have to call to reschedule appointments twice due to changes in my work obligations. Both times my calls went to voicemail and I left messages about my need to cancel appointments. Neither time did I receive a call-back confirmation of the cancellation nor an offer to reschedule. That turned out to be fine because I rescheduled directly with my physical therapist but it would be great to have received some confirmation that my voicemail was received.
2018-05-10Overall no real complaints, but one time when trying to contact the office, I was prompted to leave a voicemail, but nobody checked the voicemail. I just had to call back later.
2018-05-09I thought it was great that the PTs took notes and communicated to each other about their patients so that when Alissa was not available on the days I went for my sessions, other PTs easily took over.
2018-05-09Everyone was great and knowledgeable. Overall great experience
2018-05-09Niveen was very flexible with scheduling and was able to accommodate me. Everyone over the phone was great.
2018-05-09Front desk ladies are amazing and always so nice
2018-05-09Rhonda at the front desk is amazing!
2018-05-08Juan was extremely proactive in scheduling appointments several weeks out and very flexible / understanding when I needed to make changes last minute. Scheduling was a breeze.
2018-05-08Great experience. Man was great!
2018-05-08No one needed to return a phone call.
2018-05-08I had zero problems when i wanted to reschedule or cancel my appointments. Donald was very flexible and worked around my schedule even though I kept changing my hours and days.
2018-05-08only problem was finding an available appointment that worked for my work schedule - appointments booked very quickly early morning and late evenings
2018-05-07Nothing bad to say
2018-05-07My overall experience was good. I enjoyed my time receiving PT from Brett. He was very attentive and helped me come up with a game plan to start feeling better. I will recommend this place to all my friends who have insurance and are in need of PT.
2018-05-05The appointments were scheduled to fit my demanding routines as a full time employee and a caregiver to a husband with dementia/ALZ
2018-05-04Amazing experience with Steven - he got to the root of my issue and made me feel confident during my recovery time period. Couldn't be happier and relieved that I am back to normal, I wouldn't hesitate to recommend anyone with a physical therapy need to go to Steven.
2018-05-04From the very first visit they were able to accomodate me the day of and it was already 4PM.
2018-05-04theyve been generally great, quick responses when put on the waitlist and appointments open up
2018-05-04The customer service is very fluid, and designed to be easy.
2018-05-03So easy to schedule appointments, even when I was booking them last minute. You all were always so willing to squeeze me in and shift things around if necessary. I'm extremely thankful for your flexibility!
2018-05-03All my experiences have been amazing. The entire staff is super knowledgeable, friendly and with great attitude.
2018-05-03There was never a bad experience.
2018-05-03Very accommodating to my scheduling needs
2018-05-03Wonderful experience. I started therapy in a wheelchair and walked out today Special thanks to Nicole, Miranda and Sam for their patience.
2018-05-03Excellent experience all around
2018-05-03Would love an online booking system
2018-05-03there has never been one bad experience during the three months that i have been treated here
2018-05-02"Access to Care" team always friendly, efficient & effective in handling my inquiries and scheduling requests
2018-05-02A very good overall experience. The therapists and aids were skilled and very clear and helpful.
2018-05-02took about 2 weeks to get an appointment
2018-05-01Spear is the fourth or fifth PT provider I've used. By far the best experience.
2018-05-01Everything was great. Emotionally hoipeful after surgery...people treatment was just as needed!
2018-05-01Great place. Clean, well equipped, friendly
2018-05-01I had a very good experience with all of the staff at the Penn Plaza location.
2018-05-01excellent experience, wonderful and knowledgeable staff.
2018-04-30Great experience. Easy and flexible scheduling
2018-04-30Very comfortable and very polite.
2018-04-30Always top service and very helpful accommodating schedules that work best for me
2018-04-30everyone is great. lynnette has helped me so much with my case thank you
2018-04-30I always had a good experience!
2018-04-30Even with my always changing schedule it was easy to make/change/cancel appointments. The reminder calls were also helpful.
2018-04-30All good. Easy. Friendly. Accessible. Knowledgeable. On occasion, would like more attention to details re form.
2018-04-30They are some of nicest people i have had the pleasure of meeting. they do a great job
2018-04-30Josh was amazing - very easy to work with and helpful when answering questions. Would def recommend him + spear.
2018-04-29Every experience at Spear was excellent.
2018-04-27Front desk was a little inefficient processing insurance changes.
2018-04-27easy to schedule
2018-04-27Issa and Caroline are really good with providing options for appointments dates. They were also very efficient with printing out receipts for my copayment as well as being very courteous when scheduling my initial appointment.
2018-04-27Everyone in the clinic was extremely professional and responsive.
2018-04-27Highly trained and courteous scheduling staff
2018-04-27Words can not express how impressed and grateful I am to the amazing doctors and staff at SPEAR physical therapy, especially my doctor Rachelle Nguyen. My positive has always been incredibly positive, everyone has been incredibly upbeat, friendly, professional and always made me feel at home. I came to SPEAR virtually unable to walk due to excruciating back pain and after all of the patience, motivation and support of Rachelle and the rest of the SPEAR team, I can now walk, run, and exercise normally. Rachelle literally gave me my back and legs back and I will always be indebted to her and the rest of the staff for everything they've done for me. THANK YOU!
2018-04-26The team was INCREDIBLE. So friendly, helpful, and knowledgeable. Every single member of the front desk was wonderful.
2018-04-26Joe and Leah at the front desk are great and always super friendly. Joe even remembers my name!
2018-04-26great experience, everyone at SPEAR was great.
2018-04-26Everyone was SUPER friendly and accommodating as my schedule changed a lot. I felt like I was coming to visit friends
2018-04-26Overall, a great experience. Exactly what I was looking for and more!
2018-04-26over all everyone is really helpful and nice
2018-04-26Am very pleased with my experience with all . The staff are excellent.
2018-04-26Everyone is extremely professional.
2018-04-26Ray was a pleasure to work with to schedule appointments and when I needed to reschedule due to my kids being sick he and Kristen worked with me to find a date and time that worked.
2018-04-26They always called me back immediately and were flexible if I got sick and had to postpone.
2018-04-26Care coordinator Hana was very responsive and very friendly. Several times I had a question about scheduling and she followed up by phone immediately after coordinating with the physical therapist.
2018-04-26Amazing. John was fantastic. When I started I was in terrible pain and depressed. John's energy and drive really helped pull me through the dark times and kept me motivated to continue my home workouts. A+
2018-04-25I never left a voicemail, so I can't judge on returning calls.
2018-04-25The office always worked with me to schedule appointments around my ever-changing schedule.
2018-04-25Scheduling was always easy and I really appreciate everyone going out of their way to find times that worked with my schedule
2018-04-25Reception's very helpful in scheduling my appointments
2018-04-25Joe was remarkably flexible in accommodating my schedule, be it last minute changes or if I came late or early
2018-04-25The staff were very helpful and made me have a good physical therapy experience.
2018-04-25Everyone was very helpful!
2018-04-24Great experience. Came in with moderate knee pain and now I am walking without any pain
2018-04-24lynnette is very knowledgeable and polite
2018-04-24everyone is courteous, professional and helpful. The center is run like a tight ship and job satisfaction is noticeable.
2018-04-24From the first phone call to my last check in, everyone has been so helpful, polite and exudes so much positive energy.
2018-04-24I appreciated the communication with Spear and their flexibility in rescheduling when work commitments necessitated it
2018-04-23Good experience overall.
2018-04-23Amy was always very accommodating and friendly!
2018-04-23one person did not return my calls about insurance, but the other two were very helpful
2018-04-23Appt cancellations were not noted well even though they were confirmed. I had canceled twice and I still got a call that I had an appt.
2018-04-20Easy to schedule and reschedule appointments - had no problems at all. Very helpful staff.
2018-04-20very good job taking calls, making appointments. i started here instead of other places because Ritscelle went out of her way to get me in sooner than later;l did a much better job getting back to me and making the effort than any other PTs.
2018-04-19There was some anxiety on the part of the staff because I had not left a credit on file for them to use, but they never told me that was necessary. That was until they were too busy to take my money when I checked in one day, so they sent me in for my session without paying. I then left without paying, because I always paid before my session. They told me to pay at the next session, announcing loudly that I hadn't paid last time. I think a phone call before I showed up again would have been more gracious than embarrassing me in front of staff members and other clients. I visited the Spear center where I would be seeing a physical therapist, but the front desk staff didn't give me the lengthy form to fill out before I came for my first session. So they handed it to me when I arrived and my PT hadn't had any time to read it--and I didn't have time to fill it out until after the session. The client should be able to provide all of that important information BEFORE the first session so the PT knows the basics about her client and why she is seeking PT help.
2018-04-19Honestly Sarah was awesome. Was simple to make appointments, I liked that multiple people are working you around the room. Feels like you're not just waiting. It's a well done business, hit me up if you guys franchise. :)
2018-04-19Everyone here is very nice, never caught them on a bad day
2018-04-19N/A phone calls
2018-04-18This has been some of the best customer service I've ever received. The front office is run like clockwork with extreme professionalism but also fun and approachabilit. They balance both perfectly. They are also flexible and willing to work with you even when schedules get crazy. They really are wonderful.
2018-04-18Love the staff. Made a painful experience pleasurable. I enjoyed coming here 3 times per week.
2018-04-18An amazing experience--over the course of almost a year! When a person hurts, he or she needs support, encouragement, and, at times, TLC. I experienced all of that at SPEAR. Upbeat environment made the healing process much smoother. David is number 1, and the entire staff (PT assistants, receptionists, other PTs) follows his lead. I was easily the oldest person in the room--I was never patronized, and the presence of so many young people was inSPEARing! I recommend SPEAR Penn Plaza to anyone who needs PT.
2018-04-18It was really easy to schedule my appointments. My work schedule is a little hectic and there were a few times I needed to reschedule last minute/morning of. The front desk was really accommodating and friendly and I liked being able to email Lexi as well.
2018-04-18Was able to reschedule with ease when necessary
2018-04-18Scheduling/rescheduling appointments was a breeze.
2018-04-17It was a bit challenging to schedule unless booked weeks out, but that speaks to how great the PT services are at this location!
2018-04-17John and the people who worked with me on the floor were amazingly helpful and caring!
2018-04-17Scheduling appointments through the front desk or with my physical therapists was super easy, and they also found a way to fit me in even when my schedule was busy!
2018-04-17When I started I was in pain and pretty grump but everyone was so helpful and persistent in making sure that I did my exercises, that I am leaving much better and with a smile on my face.
2018-04-17Phaelaeu is the best.
2018-04-17I have no experience with the Spear staff on the phone Scheduled my appointments with Lauren and it was done smoothly, easily and with concern for my outside schedule and need for on premises treatment
2018-04-17Great staff. Attentive and knowlegdable. Amy knows her stuff! Only complaint--the atmosphere is a bit chaotic
2018-04-17Overall always had a great experience getting things set up
2018-04-16It was very easy to schedule appointments here. Deanna gave me a full print out as well as emailed me the schedule in advance of our appointments. I also appreciated the 24 hour call prior to our appointments as reminders.
2018-04-16Easy to schedule but often had to schedule in advance as time slots filled up quickly
2018-04-13I had to make too many (3) phonecalls to be able to get my first appointment.
2018-04-13kyle was always on time and very professional. thank you for your support!
2018-04-13Incredibly easy to schedule appointments and were very accommodating of my schedule as a student.
2018-04-13All of the office staff are terrific- professional and courteous - but also consistently encouraging and fun/ happy. Isa is incredible and an absolute joy to start off every session, regardless of the day I’ve had or the amount of pain or discomfort I was having. Her genuine warmth and interest in seeing me get better never ceased to amaze me. Caroline is extremely professional-great on the phone. After my initial conversation with her, I had no doubt I wanted to come to Spear and specifically the 67th Street location. She was also amazing working with the insurance, relieving me of a tremendous stress and burden.
2018-04-13All staff were incredibly friendly and helpful. The fact that Jeremy is open to patients scheduling with him directly made getting an appointment a breeze.
2018-04-12It was easy to schedule/reschedule my appointments via phone and email. I had to reschedule via email when I didn't have access to phone, and got a prompt response, which was nice!
2018-04-12Always very good about last minute cancellations and really easy to reschedule
2018-04-11Very helpful and always so nice!
2018-04-11Also ease in handling payments and insurance.
2018-04-11amazing experience. exceeded my expectations.
2018-04-11Everyone at Spear was accommodating, helpful and clear - which improved my foot aliment
2018-04-11Very friendly and knowledgeable staff
2018-04-11Extremely flexible and accommodating.
2018-04-11It is great you call one day before each session to remind the patients of their appointments
2018-04-11It was a great pleasure coming here for my physiotherapy.
2018-04-10I had a great exspearience! Everyone on the team is super helpful and it was a supportive environment to recover
2018-04-10Sarah and staff were very helpful and cheerful. It made a difference in my recovery efforts from a devastating recall incident. I am very grateful for all the support at Spear Therapy.
2018-04-10Louisa has been extremely helpful and diligent following up w my progress and making sure i and encouraging me to do all the exercises. i have improved tremendously and am grateful. the staff has been phenomenally helpful as well and their kindness was always shining in their personalities and their attention and care. Thank you!
2018-04-10front desk people were exceptionally attuned and courteous
2018-04-10Ease of making and canceling appointments if necessary. All super friendly.
2018-04-10everyone was awesome. so many great people here ...there's literally too many to name... from front desk to techs to physical therapists -- everyone was accommodating, helpful, supportive, inclusive,
2018-04-09Everyone I've interacted with is extremely helpful and friendly. I never had a question that went unanswered.
2018-04-09I'd never been to physical therapy before and am thrilled with the attention and care received by Dean and everyone else at 30 Broad!
2018-04-09Did not schedule over the phone and was able to communicate via text or in person
2018-04-09Always able to get the early morning time with Patrick's schedule
2018-04-09Very educational with explaining exercises and great atmosphere and music.
2018-04-06Terrific experience overall - friendly and knowledgeable staff, very professional atmosphere, and got the desired result!
2018-04-06i enjoyed the use of her hands on my body. she has great hands. felt so much better when she finished.
2018-04-06always greeted with courtesy ...... a pleasure to come to SPEAR...
2018-04-06Phaleau was the one scheduling my appointments so I was always on the schedule when I need to be. Working with the front desk was difficult after Avala left.
2018-04-05My experience at Spear was ultimately rewarding. I arrived with really bad shin splints that prevented me from running and even hindered walking. I leave having run one mile in each of the last three weeks -- with no pain afterward. Undoubtedly i made progress, and Ashley saw me through it. She's tough, which is good. Our early sessions were painful, but that's the result of me not taking care of my calves for so long. Gradually things got better. My only advice is to give patients more guidance -- i initially wanted to be done in 4-6 weeks. by january, i knew the road ahead was longer. I work in economics and my whole day is about reality vs. expectations. Uncertainty is the worst. So if Spear can provide more guidance about the road ahead -- i understand every patient is different -- that would help establish more trust early on. Overall though, it was a very good experience and I'm glad I got back to running.
2018-04-05very pleasant experience almost look forward to coming
2018-04-05Entire experience was great from front desk handling the insurance issues to booking apppointments
2018-04-04everyone in Penn office is fantastic! Very courteous and a pleasure to work with.
2018-04-04Always understanding when I needed reschedule. They even helped when I mistakenly called the wrong location.
2018-04-03in geral very helpful and positive
2018-04-03I've been to many different PT practices and this has been my best experience by far. Easy scheduling, good availability, very friendly staff, and helpful takeaways.
2018-04-03No problems. Easy process.
2018-04-03Difficult to get returned phone calls, initially, when I had questions about insurance.
2018-04-02Overall a really good experience. Jeremy and the rest of the Spear staff were extremely flexible with my schedule, allowed me to come in early to do use heat before sessions and continually gave me exciting and challenged exercises throughout the recovery process.
2018-04-02Always found scheduling very easy and convenient.
2018-04-02I had a great experience.
2018-03-30Really great service, front desk and reminders, everything
2018-03-30Very easy to schedule and reschedule
2018-03-30Jen was very flexible with my scheduling during a very busy time. I had some slight difficulty scheduling my first assessment (likely due to the aforementioned busy time), and working with multiple different PTs at various times seemed a bit disjointed. Otherwise, it was a fairly effective process.
2018-03-30I love this place. Easy to schedule an appointment and nice work out. It really helped to my recovery after my surgery. I'm very thankful with all the staff and the physical therapies who has been helping me with this process.
2018-03-30this is an incredibly well run organization from A to Z
2018-03-30my therapist is fantasitc and super qualified.
2018-03-29Very professional admin staff
2018-03-29Great experience. Very attentive, friendly and patient. Knowledgeable and very informative on the exercises needed for improvement. Proactive on providing information on what can be done during the session and outside the session.
2018-03-29I appreciate the flexibility of scheduling appointments.
2018-03-29actually i did not need a return call
2018-03-29This was my first PT experience and I only have great things to say .The facility was lovely-clean, airy bright and full of positive energy. The staff was equally upbeat, engaging, warm, compassionate and kind. In a place where one would expect people to feel depressed by injuries and challenges, I found an environment that was--dare I say it--fun!
2018-03-29Very friendly staff.
2018-03-29Excellent customer service, they were extremely flexible with scheduling
2018-03-29Ray was great.
2018-03-29Professional, courteous, prompt - excellent overall experience
2018-03-28This is the second time I worked with Tracy on an injury - she is great. Listens to your concerns, is thoughtful with her work.
2018-03-28Great help and prompt response when I call.
2018-03-28booking was stellar. exactly what i needed for my schedule. communication was prompt and courteous. really a pleasure all around ... friendly greetings when i opened the door and checked in... and a bowl full of mints and lifesavers!
2018-03-28Very friendly staff and great experience.
2018-03-28Very warm and professional service
2018-03-28Very warm and professional service
2018-03-28When scheduling and checking out it was easy, simple, fun, and I wanted to be giving my money. Best receptionists in the world!
2018-03-28Excellent staff Friendly and helpful
2018-03-28Joe and I mostly handled scheduling during our sessions which was very efficient and Joe was very reachable via email - more reliable than me!
2018-03-28This was such a good experience, Greg was super professional, always address all my questions and I have zero pain now.
2018-03-27the process was excellent. I had no issues throughout treatment, and everyone was incredibly kind and helpful
2018-03-27Amy was super helpful in calling and checking with my insurance company and getting back to me.
2018-03-27It wasn't made clear to me that my insurance was out of network on the phone and then it would cost me money to cancel the appointment and didnt realise it when i arrived for my first appointment.
2018-03-27Very helpful in explaining my insurance costs to me!
2018-03-27I love the front desk folks! They always make me feel welcome and are so polite and helpful!
2018-03-27Overall a good experience
2018-03-26I would like to thank every one at Spear, especially John for taking such a good care and guiding me so well and help me recover from the terrible pain I was having with my knee.
2018-03-26Didn't need phone calls returned
2018-03-26My only scheduling comment is with the confirmation call - I would appreciate it is the call would come prior to the 24 hour cancellation window.
2018-03-24The only inconvenience was scheduling appointments within the week, since this location is so busy - which is understandable! - but I should have asked to schedule more appointments before my current appointments ran out.
2018-03-24On my first day the receptionist was warm and friendly but after that she barely acknowledge or greeted me. I noticed her attention was drawned toward the computer. The contrast of service was disappointing.
2018-03-23Front desk staff was very accommodating with scheduling in person appointments and any reschedules over the phone. My PT Luc always reconfirmed our next appointments after each session.
2018-03-23My overall experience can only be describr<br /> <br /> edd as wonderful. Gregory is<br /> <br /> <br /> My overall experience was simply wonderful. Gregory is a perfect pt because he knows exactly when to push and not to on any given exercise. All of the exercises that he prescribed for me were on target for my specific injury. In short, I would recommend Gregory to anyone with any kind of injury and he is a genuinely a very nice person.
2018-03-23Im very satisfied!
2018-03-23As a contractor and not full time employee, Harrison was difficult to schedule. I should have been advised up front of this.
2018-03-23I called the front desk to reschedule my appointment which I suppose they did, but they never Informed Luc about it.
2018-03-23My experience at Spear Physical Therapy was wonderful! All of the therapists were extremely attentive & inviting. I felt very taken care of, and leaving therapy I feel that I have learned how to take care of my body.
2018-03-23I scheduled with Mohit who was extremely responsive over email! My schedule often changed around so this was much appreciated!
2018-03-23This has been a great experience
2018-03-23Everyone was so welcoming and lovely.
2018-03-23One scheduling issue and mix up with OT and Pt but it was resolved.
2018-03-23It was sometimes hard to schedule appointments before and after work due to high demand.
2018-03-22Good experience. I called in to ask about insurance and received a call back the morning after.
2018-03-22TERRIFIC EXPERIENCE...LAUREN WAS SUPER AND ALL THE STAFF SOOO HELPFUL AND KNOWLEDGABLE. WILL FOEVER BE GRATEFUL FOR THEIR SUPPORT.
2018-03-22Good communication in scheduling visits.
2018-03-22super friendly, helpful, responsive staff.
2018-03-21Everyone is very amazing at the front desk
2018-03-20Front desk was always responsive to my requests and was very friendly and accommodating when it came rescheduling when necessary. When I first called, all my questions were answered and I was quickly scheduled with a therapist.
2018-03-20Gwen is amazing... she is so into what she does..
2018-03-20Overall wonderful experience. Entire staff has been helpful and kind.
2018-03-20I love that on the first session, Dean scheduled all of my next 10 appointments. It just helped knowing that I had a schedule and program towards recovery.
2018-03-20Excellent experience with Man Li and the entire center. Very knowledgeable and quality service team, which helped me recover to my daily physical routines. Thank you!!!
2018-03-20The team was great in accommodating to my schedule and was great I'm getting me back to running earlier than expected. The app was great in making sure that I knew what exercises I needed to do and how to do them correctly.
2018-03-20Everything was extremely well organized and comunication couldnt be easier
2018-03-20I usually scheduled my appointments directly through Meghan, who always made sure to fit me in on days that worked best for me.
2018-03-19Everything went perfect.
2018-03-19The staff at the front desk is very friendly and helpful.
2018-03-19It would be nice if it were easier to cancel appointments over the weekends.
2018-03-17The only issue I had was I asked someone who called me regarding my bill to email me a list of all my visits and which ones I paid and they said they would but never did.
2018-03-16Helpful and thorough answered all of my questions and never felt rushed
2018-03-16This was top notch. One of my best PT experiences
2018-03-16Excellent experience! Everything was according to the best standard! I enjoyed it very much and it was very effective!
2018-03-15I don’t think I ever used the phone for appointments. Email worked great whenever something came up.
2018-03-15It's a great, friendly place. Everyone seems to care about your progress whether or not I'm their patient or not.
2018-03-15Love that I was encouraged to schedule in advance in order to get in to be treated.
2018-03-15No problems making or changing appointments
2018-03-15Very organized and friendly.
2018-03-15I don’t think I ever used the phone for appointments. Email worked great whenever something came up.
2018-03-15Whenever I had something come up or needed to quickly reschedule an appointment, staff was always ready and able to help me out. Nneka was always full of energy!
2018-03-15Fantastic experience and would highly recommend Hannah and the rest of the team for anyone needing PT. Really appreciate everything you guys have done!
2018-03-15Initial call was particularly customer oriented. Had a smile on my face
2018-03-15Did not need phone calls. Appreciated the email and text reminders though confused why I received a text confirmation for the second appt and all the others via email.
2018-03-14Always amazingly professional and friendly. Even from my very first phone call
2018-03-14very easy to make appointments at preferred time,
2018-03-14I have been coming here for a long time now and have not had a bad experience.
2018-03-14Jess and the staff, are extremely attentive & great at their job. <br /> The physical Therapy treatment has improved my quality of life.
2018-03-14I only called in once, because traffic prevented me from arriving at an appointment on time. I was able to easily reschedule, which I appreciated.
2018-03-13It was always so easy to reschedule if I needed to! Loved the flexibility.
2018-03-13generally very good experience
2018-03-13Phone enthusiasm was better than in person. Over the phone it was warm and welcoming, in person felt structured and rigid.
2018-03-13All good. Very understanding if I was a couple of minutes late. C
2018-03-12The people at the desk kept better track of my appointments than I did. It was very helpful.
2018-03-12Very nice, helpful staff!
2018-03-12Sarah Rodriguez always worked with me to schedule sessions that accommodated my work schedule, letting me know right away if a cancellation occurs.
2018-03-12my workers comp info was quickly confirmed so that my therapy can begin.
2018-03-09Everyone was always friendly and helpful!
2018-03-09My experience was great! I was able to schedule appointments at times that work with my work schedule which was very helpful.
2018-03-09Care is super accessible!
2018-03-09The "care team" was great to get back to me promptly. <br /> However, I often found the telephone line busy or nobody picking up but I'm sure it is because the facility was very busy.
2018-03-09Very helpful and positive!
2018-03-08Very easy and I love how easy it was to speak to a human....friendly human.
2018-03-08It was a little hard to figure out insurance before I started coming to Spear but once it was all sorted out, I have had nothing but great experiences.
2018-03-08Everyone has been awesome to work with from when I first called to set up my appointment
2018-03-08Excellent customer experience
2018-03-08Elaine upfront is really cheerful!
2018-03-07Initial contact was slow - had to reach out several times before getting a call/email back. After that it was all good.
2018-03-07Excellent all around!
2018-03-07Any time I have had a scheduling conflict, both Jen and the front desk were highly accomodating
2018-03-06Excellent staff. Very good experience
2018-03-05I disliked the confirmation calls
2018-03-05Betsy and Ritshell were such a warm welcoming team, and always on point with the appointment making. They obviously care about their work and I am happy that, unlike at some other Spear facilities , they get plenty of sunlight in this beautiful office. Maybe the two are not unrelated.
2018-03-05Knowledgeable staff -- great experience.
2018-03-02Very easy to schedule appointments and rescheduling dates, if necessary, was very flexible.
2018-03-02Any scheduling conflicts or travel issues on my end were always accommodated promptly and kindly. Thank you again!
2018-03-02This location has a lot of patients, it was tough to get my first choice in appointments.
2018-03-01Great people, great practice!
2018-03-01It was like talking to a friend ,they make you feel welcome
2018-03-01amazing people and terrific help
2018-03-01Everything was good, no complaints, and recommended to everyone
2018-03-01I found this most professional and pleasant
2018-03-01excellent and knowledgeable
2018-03-01Always very prompt, friendly and professional.
2018-03-01This is a very clean environment and the staff are friendly, attentive, and helpful!
2018-03-01Amazing job all around, will recommend to all my injured people I know
2018-03-01The one day I cancelled an appointment. Just as a note, maybe explain on the phone that if you reschedule in the week you will not incur the cancellation fee. Even though it is in your signed forms at the beginning, it would be nice to get a reminder!
2018-03-01It was super easy to get my first appointment, which was a nice change from my usual experience with doctors, dentists, etc. And this continued with my ongoing appointments - Dean made it really easy to find times to get together,
2018-03-01Scheduling was easy and convenient.
2018-03-01Everyone very professional, helpful and friendly.
2018-02-28I could not be more pleased with the experience of learning and growing post operation.
2018-02-28Scheduling was made very easy. There was never an issue with moving dates and times around. John, my therapist, was always willing to try to accommodate my changing schedule and availability.
2018-02-28this is my second experience with Spear (also this location). Both experiences have been great.
2018-02-28I absolutely loved my experience! Nicole and everyone at SPEAR made recovery easy and I will miss working with them all!
2018-02-28I called on a couple of occasions and no one picked up the phone. I didn't get my call returned in four hours and I had to call back.
2018-02-28Everyone at the desk is exemplary in patient care, friendliness, and ease of communication. I had some problems with insurance and everything was always handled quickly and efficiently.
2018-02-28Understandably the PT's have busy schedules but it did seem there were more restrictions in scheduling appointments. Therefore I scheduled multiple appointments 2 weeks out to ensure I had the times I wanted. Perhaps this could be suggested to patients so they benefit from getting the times they need in advance too!
2018-02-28was fantastic. thank you so much
2018-02-28when i had to cancel it was super easy to reschedule
2018-02-28Everyone was very efficient and accommodating to changes in my schedule
2018-02-28Great customer service
2018-02-28Scheduling was easy and my work/prior commitments were always taken into account to find PT session times that worked for me.
2018-02-28Jessica was always able to accommodate to my schedule and was always flexible for my 7am or 6pm only options.
2018-02-27excellent experience with entire staff
2018-02-27First time attending physical therapy - couldn't be more pleased with care, professionalism and expertise.
2018-02-27This is the best phsyical therapy place I have been to.
2018-02-26Megan is very helpful and knowledgeable and she real made a difference in my recovery.
2018-02-24Very accommodating to my schedules.
2018-02-23Excellent experience. Brooke was the ideal PT for my situation, and everyone on the primary team -- Patrick, Yat, Alyssa-- was super; also enjoyed working with Danaher, Natalia and Misa. Highly recommend the recovery regimen I received and the cheery, upbeat atmosphere.
2018-02-23Awesome. Location is much more professional than any other PT office I've been to. Staff is extremely knowledgeable/helpful and at the same time very laid back and personable
2018-02-22I always feel the entire staff has my best interest and health in mind
2018-02-22Elaine, Leah and Joe are very courteous and professional
2018-02-22Being a new person to the program I didn't know what to expect.I have to sy I was very pleasantly surprised with how easy it was to change and reschedule appointments.
2018-02-22Professional staff, helpful exercises, and my knee isn't killing me anymore :)
2018-02-22I originally wanted to attend the Spear location in Tribeca, but my initial experiences scheduling appointments over the phone were so bad I tried the FiDi location. Unlike Tribeca, the staff that assisted me with scheduling and rescheduling were always friendly, professional, and incredibly helpful.
2018-02-22This was a wonderfu lexperience. I feel so much better. The staff were knowledgeable and kind.
2018-02-22The therapist Amanda is very competent ,reasurring and pleasant
2018-02-22great experience with the meghan and joseph. their ability to check with me during exercise and articulate what i needed to focus on lead me to a better understanding of my core muscles. awesome
2018-02-22Very good experience. I was generally always able to schedule appointments when convenient for my schedule and they were very flexible in fitting me in.
2018-02-22Scheduling appointments in advance in person made things seamless & easy - it was also easy to rearrange scheduling when necessary
2018-02-21overall a great experience from start to finish
2018-02-21it has always been a friendly enviorment. All staff are welcoming and friendly. Something is missing in my week if I am unable to attend ;(
2018-02-21It was very easy for me to make and cancel apoitments.
2018-02-21Super flexible team that easily accommodates their clients busy work schedules
2018-02-21The team here has been wonderful through the entire treatment process. Everyone was extremely knowledgeable, attentive, and friendly. I'm very impressed by the team at Penn Plaza. Being discharged is bittersweet.
2018-02-20Everithing here was the best, excelant!!!<br /> Special wer good Brithni and Franceska.
2018-02-20Everithing here was the best, excelant!!!<br /> Special wer good Brithni and Franceska.
2018-02-20Everything worked very smoothly!
2018-02-20the ladies at the desk are wonderful! always positive experiences, they are very friendly and go out of their way to be helpful.
2018-02-20Very easy and people extremely friendly.
2018-02-20very professional experience. successfully cured my knee problem. could not be happier with Sam or the Chelsea facility. (as an aside I had quite the opposite experience with Spear at Tribeca /Park Place, where I first went to set up PT for this same issue. - They were overcrowded, the facility was cramped and zero space for personal items. Overall Spear Tribeca PP was a bad joke in comparison to the Chelsea location and service) I ended up walking out of the T/PP location and going back to Chelsea 16th, where I had a prior successful experience 3 years ago (same knee)
2018-02-20worked with me to get early morning appointments as requested, thanks!
2018-02-20Receptionist was super kind and helpful.
2018-02-19Justin was great to work with in all aspects. He was quick to fix issues with my insurance and also very attentive during sessions always incorporating new exercise. Highly recommend!
2018-02-19Experience was great! Within my first couple visits I felt a difference in my feet. My PT was really great in describing what needed to be improved and why the functionality of my feet were inhibited. The experience was extremely professional, i felt challenged each session and saw my improvement, ultimately allowing me to get back to working out and living my life as close to how I had been before the surgeries.
2018-02-19Good experience. easy to communicate
2018-02-19I would like the abiliity to schedule my own appointments online.
2018-02-16The entire staff at this facility is great to work with
2018-02-16It was always easy to cancel/reschedule appointments when I needed to.
2018-02-16I mostly corresponded via email.
2018-02-15great experience and service, feel like my strength improved and would recommend to a friend.
2018-02-15its very good. iam glad to be here.
2018-02-15great experience - front desk extremely helpful with insurance and check in - Amy stood out the most - but all good
2018-02-15Samantha Lui<br /> very friendly, very good manner, very helpful and specific during exercises
2018-02-15They're so understanding. It was so easy to schedule and adjust with them!
2018-02-15I appreciated the flexibility in scheduling appointments.
2018-02-15A little confusion when I left a telephone message canceling an appointment. The staff apparently did not receive it.
2018-02-15The staff here are great and super friendly.
2018-02-15Ray and the front desk staff were always helpful and patient with me, answering my insurance questions in detail and always with a smile.
2018-02-14no problems whatsoever scheduling
2018-02-14Excellent care provided by Joe, Jasmine and the rest of the staff!
2018-02-14Phaeleu did all my scheduling and was wonderful!
2018-02-14always willing to work with scheduling
2018-02-13All great experiences, from the very first appointment, to last-minute rescheduling on my part. It was very easy to set up and change appointments.
2018-02-13Nekka is awesome! If my schedule was changing the day of, her and everyone else at the front desk would always do their best to fit in my appointment and work around my schedule.
2018-02-13Quick and helpful replies to email and phone calls
2018-02-13Every time was a good experience.
2018-02-13Don is professional and made a huge difference in my neck
2018-02-13I was able to get in off the waitlist for my evaluation.
2018-02-13Cathleen has been very helpful and courteous all along as has Rashell
2018-02-13They accommodated me every step of the way in terms of scheduling.
2018-02-13All staff are very courteous and friendly from entering to leaving. Everyone was always very nice to me when I had a call-in question. It was always a pleasant experience being here and the staff's smiles helped make that happen.
2018-02-12The team at the front desk is extremely helpful! I had a terrific experience!
2018-02-10The staff overall was great. Helpful, insightful, with vast knowledge of how the body works .
2018-02-09No complaints with the staff care. They were all very good.
2018-02-09All around, it's been an excellent experience working with SPEAR and everyone here. Super helpful, friendly, and professional.
2018-02-08Excellent and professional staff throughout the site.
2018-02-08Everyone from the front desk to the PTs and PT techs were very kind and extremely helpful. Though I came under unfortunate circumstances, it really was a pleasure coming here every week. Its bittersweet to conclude this!
2018-02-08Everyone was very welcoming and understanding. It is a friendly atmosphere.
2018-02-08nicole was greattt!!!
2018-02-08Nothing but a great experience here, always. Made PT something I (almost) looked forward to!
2018-02-08luc was very attentive to my needs, such as pain levels and questions about process and exercises. he promptly returned emails with questions, and was very specific and easy to understand. his bedside manner is excellent--friendly and professional. everyone else who helped out with icing were very supportive and friendly. it was wonderful to see such great team work among the staff.
2018-02-08I saw a number of times the expertise exhibited my therapist and other members of the staff.
2018-02-08Be great to be able to set appointments via web access
2018-02-06Receptionists were not only capable but extremely kind.
2018-02-06Fantastic - best pt experience I've ever had.
2018-02-05Everybody was extremely helpful with all aspects of my treatment from start to finish. I couldn't ask for a more seamless PT experience
2018-02-05The staff at the office are all pleasant and helpful!
2018-02-03All staff were so professional, but friendly. PT staff extremely knowledgeable. Had poor PT experiences in the past, but this proves that PT is effective.
2018-02-02reschedule via email, not phone
2018-02-02Twice I had to cancel appointments and the cancellation was not sent to the therapist. I then received calls saying I missed my appointments. Other than that, I had a great experience.
2018-02-02Appointments were super easy to schedule and reschedule. I appreciated the text message reminders, and the overall courtesy and professionalism of the staff.
2018-02-02It was always easy to schedule or reschedule an appointment. The staff was always courteous and helpful.
2018-02-02i have always had an excellent experience scheduling my appointments. Kiara and others on the desk have been extremely helpful in helping with booking and rescheduling appointments.
2018-02-01Knowing my PT's schedule was often full, it felt like a waste of time when I was asked when I wanted to come in since I knew there were limited options.
2018-02-01The front desk staff is so nice, and very prompt to answer the phone. I haven't needed to call too many times, but it was always easy and fine when I did.
2018-02-01very good experience everybody were exceptional
2018-01-31Jay was able to accommodate me on the day I dislocated my shoulder, making room for an immediate appointment in his schedule.
2018-01-31Everyone was always extremely friendly and helpful any time that I had an issue.
2018-01-31Everything was great, very easy to schedule appointments
2018-01-30jennifer was very helpful and attentive.
2018-01-30Scheduling has always been super easy, and I really appreciated the ease of access I had to you guys whenever there was an issue or a question.
2018-01-30jennifer was very helpful and attentive.
2018-01-29Scheduling was super easy and I felt my own scheduling parameters were accommodated. Whenever I asked Kyle to keep an eye out for a particular time/date, he would update me if anything opened up. I was able to schedule a bunch of weeks in advance which was so helpful because it made it consistent and I knew I didn't have to worry about scheduling every week.
2018-01-29Joe was always great about scheduling, rescheduling, and letting me know how many appointments I had left.
2018-01-29Didn't need any calls returned.
2018-01-26A majority of the correspondence with your team was through email --- emailing the front desk along with Kristen. This made things very easy as I am able to communicate better through email throughout the workday.
2018-01-26Jeremy Crow and his assistants as well as this particular facility are amazing. I feel sad that this is my last day until I come back and see them after my next knee replacement later this year. Everybody is caring and warm and extremely helpful. Facility is extremely well run even when it is crowded. Jeremy really knows his stuff.
2018-01-26I never left a message, always spoke to someone who answered the phone.
2018-01-25Pretty easy to schedule and reschedule when things came up for me at work.
2018-01-25"Amanda The Great"
2018-01-25Elaine is so helpful with any needs, she is amazing
2018-01-25:You need an "N/A" option on your questions
2018-01-25Mostly positive, nice receptionists with few exceptions.
2018-01-24Confusion over insurance co pay. In 2017 i paid $50 co pay per appt and in 2018 I paid $25 per appt. I haven't had an explanation that i a satisfied and was told the clinical director would contact me but this has not happened.
2018-01-24most easy people to work with.
2018-01-24Always called with my appointment reminder!
2018-01-24Thrilled to find Lauren Carlton. Easy to speak with and very knowledgeable. Excited to be able to resolve some painful conditions through her instruction <br /> Will recommend her to others
2018-01-24Everyone was kind, helpful, and understanding
2018-01-24No complaints here
2018-01-24Great, friendly service when scheduling
2018-01-23The automated calls were helpful reminders. I was able to schedule in a great way around my work schedule with Kyle.
2018-01-23Staff is excellent.<br /> <br /> The fourth question here is irrelevant, as I never asked for a call back.
2018-01-23So friendly and helpful!
2018-01-23Had a very easy time making appointments and canceling if needed
2018-01-23Lauren was amazing at responding to emails when I had appointment questions or if I needed to reschedule.
2018-01-20Extremely professional at all times
2018-01-20My son had a very positive experience. The physical therapist was kid friendly, knowledgable, and gave us confidence that he was providing the services that were necessary.
2018-01-19do wish there was an online portal to schedule or cancel appointments. felt bad when i was sick one night and trying to reschedule for the next day, had to wait until opening hours to get someone on the phone.
2018-01-19Have been here in the past. Always a pleasure!
2018-01-19Friendly staff. Aaron did a great job explaining the plan and following up via email.
2018-01-19Everybody is friendly and accommodating.
2018-01-18wonderful experience overall
2018-01-18the text message reminders are great -- the voicemail reminders were annoying.
2018-01-17The woman at the front desk was so incredibly helpful and kind every interaction we had. She talked me through every insurance question I had and made every very clear and calmed my nerves about dealing with insurance. She is truly an incredible asset and it's so nice in comparison to the people you normally deal with in medical places.
2018-01-16Scheduling appointments at the studio was seamless. Everyone was very friendly, patient, and helped adjust my appointments if needed
2018-01-16the office has been very accommodating and a wonderful experience
2018-01-16All of the desk staff and therapists were very helpful, flexible, and accommodating about schedule changes and helping with insurance. No complaints!
2018-01-15Scheduling was amazing. Loved the way that the team planned several appointments ahead but there was never any issue with changing a time or rescheduling a certain day.
2018-01-15scheduling appointments was easy and if I needed to reschedule prompt replies and easy to fit in.
2018-01-12The flexibility of the PTs and the PT techs is impressive and the willingness to always accommodate is very noteworthy.
2018-01-12My experience was great. Kristin is awesome. She and her team are exceptional therapists and I have come such a long way.
2018-01-12I love everyone at this office. They were professional but I still had a great time and made some lasting relationships!
2018-01-12Great scheduling experience
2018-01-12My experience was first-rate all around.
2018-01-11Flexible and responsive in terms of scheduling appointments that work with my work schedule.
2018-01-11Best Physical Therapist I ever had<br /> Extremely knowledgeable<br /> Very friendly and just a total delight
2018-01-11The front desk staff were very helpful and nice to talk to.
2018-01-11Staff has always been great and accommodating to my schedule and needs.
2018-01-11You need an "N/A" choice. I never needed a call returned.
2018-01-11Appointments were always super easy and fast to schedule. Great experience!
2018-01-10Never had a problem with scheduling visits
2018-01-10one scheduling issue with scheduling an appointment at another location
2018-01-10Overall, an amazing experience. Tremendous staff. Everyone is courteous, friendly, and helpful. They are also superbly knowledgeable. I could not give higher marks.
2018-01-103 and 4 really N/A
2018-01-09Everyone at the front desk is professional and polite.
2018-01-09Good experience in total
2018-01-09Everything about my experience with the company was excellent.
2018-01-09women I've talked to have always been pleasant on the phone or in person
2018-01-09There was some confusion with billing early on that caused some difficulties. While I had provided my card info during initial intake, it seems as though was never entered. A couple visits in this was brought to my attention (and I was told that, "no, you don't seem to have given us your card info..."), at which point I again provided my card info. However, a couple more visits after *that* I was notified that there was non-payment for past visits (this despite the fact that I had *twice* provided payment information). In the end everything got figured out, but it was clearly something that annoyed the front desk folks (which is totally understandable; you have someone that's getting treatment but hasn't been paying for it), but it's also a friction point for me the patient as I've given the same info a few times but it seems to continually get lost in transit.
2018-01-08absolutely wonderful and friendly staff from reception up to all therapists and assistants!
2018-01-08Eveyrone who I came into contact with was not onbly professional buty genuine in their warmth and understanding
2018-01-08don't have a single bad thing to say, all the team are amazing!
2018-01-05I had to reschedule a few times and Deanna was pleasantly helpful.
2018-01-05Jenn always on time, super communicative and pushed me every single session.<br /> <br /> Sean eased up on the massage, 1:1 therapy a bit and was glad Jenn brought it back
2018-01-04Laura was always very accommodating with regards to scheduling.
2018-01-04Everyone was great I worked with at Spear!
2018-01-04meghan followed up at the end of each appointment with making sure the next appointment was scheduled
2018-01-03It was overall a great experience. I really enjoyed every moment of PT, even when it was hard.
2018-01-03Experience was excellent
2018-01-03I had a great experience at spear, especially with my PT Amanda. So glad that I picked her and had her help me through my recovery. I would most definitely highly recommend her and spear to anyone.
2018-01-03static and re-call encountered on phone yesterday
2018-01-03Lauren was amazing at responding to emails when I had appointment questions or if I needed to reschedule.
2018-01-03Everybody was very attentive to my needs. It was a very good expereience.
2018-01-02Scheduling was always easy and flexible around my school and work schedule.
2018-01-02Very good experience
2018-01-02A terrific team!
2017-12-29Everything was always very easy and there were very few conflicts with scheduling. Insurance acceptance seemed to work well even though I am not in network.
2017-12-29Totally professional and helpful
2017-12-29Sometimes it is hard to get an appointment but that is because Marissa is so popular.
2017-12-29could not be any better
2017-12-29The front desk was always very professional and tried very hard to accommodate my schedule. 98% of the time they were very successful.
2017-12-29I cannot say enough good things about the staff at spear. they tended to my injury with care, concern and a well planned path to recovery. i am grateful for being introduced to spear and everyone on the spear staff!
2017-12-29Everyone at this facility was courteous, friendly, helpful, and encouraging.
2017-12-29Excellent in promptness and trying to accomadate my busy schedule.
2017-12-29Also very prompt response to email.
2017-12-29A terrific team!
2017-12-29I could always make appointments at convenient times
2017-12-29When I emailed Marissa for additonal appointments she always responded promptly and found an appointment that worked for me.
2017-12-29Always helpful and very friendly when resolving issues and answering questions.
2017-12-29I always found the receptionists polite and friendly. They also seemed to remember my name. They seemed happy to being doing their job
2017-12-29Thanks a lot of all great kindness
2017-12-28never had an issue cancelling or rescheduling appt, staff was always curteous.
2017-12-28Two times phone rang without pickup from front desk. I was told front desk staff was short that day.
2017-12-28Excellent in promptness and trying to accomadate my busy schedule.
2017-12-28absolutely the best people on board
2017-12-28Terrific. I have already recommended it to two people.
2017-12-28Last question not applicable
2017-12-28Had little telephone contact other than recorded reminder calls
2017-12-28Very responsive and thoughtful and informative staff.
2017-12-28All the employees seem to care
2017-12-27Everyone here at Spear was very helpful, smart, and encouraging!
2017-12-27My insurance changed half way through my treatment, and I had an issue on my employer's end on processing the paperwork on time. SPEAR was great about working with me while I got it taken care of.
2017-12-27Joe was always great and really helpful.
2017-12-27experienced and friendly personal trainers. Very welcoming environment. Everyone is very focused on your personal goals and takes pride in getting their patients back to full health.
2017-12-27Nothing but the most positive experience! The place is comfortable, very well equipped and very well organized!
2017-12-27Reception staff are always very friendly, helpful, and courteous. They are excellent at wading through insurance details. They return calls very promptly. And they always are very friendly and make me feel important and welcome!
2017-12-27Friendly staff, easy to communicate with.
2017-12-27everyone was excellant, extremely knowledable and vwey helpful!
2017-12-27All positive feedback. Everyone was very nice, helpful, and professional. Could not be happier with the overall experience.
2017-12-27always easy and pleasant experience
2017-12-26Helpful info on Medicare/insurance was provided
2017-12-26The front desk staff were really helpful and professional and kind.
2017-12-26Easy to contact PT through email
2017-12-23excellent experience==would recommend to anyone
2017-12-22have nothing but positive things to say!!
2017-12-22very easy to deal with, set or reschedule appts.
2017-12-22Staff was very helpful and courteous, No bad experiences
2017-12-22Great experience !
2017-12-22Very good, everyone very friendly and helpful
2017-12-22great experience, great staff, I'm a personal trainer and I can say Amy really knows what she's talking about it. I can definitely see and feel a difference in my body after only a few visits. Thanks for all your help.
2017-12-21I liked that there were many physical therapist available to choose from who can work with my schedule.
2017-12-21Appreciated getting the reminder phone calls prior to appointments.
2017-12-21Everyone is so friendly and helpful! Even people I never worked directly with were very welcoming and nice.
2017-12-21Reception was always helpful and remembered my name whenever I arrived - a rarity
2017-12-21I had only good experiences
2017-12-21Stephanie was awesome. Took time to explain and monitor my PT.Laura was great too in helping.
2017-12-21Front office wasn't always available and did not always return calls. However, they were always very nice and very helpful when I spoke to them.
2017-12-21making appointments was very easy
2017-12-21The front desk staff is so helpful, patient, and a joy to work with!
2017-12-21Absolutely spectacular care and courtesy, by everyone.
2017-12-20The entire staff at Spear were always professional, courteous, and extremely competent;
2017-12-20Great front office staff
2017-12-20front desk staff is neutral neither above and being nor anything bad to report.<br /> therapy staff has been great.
2017-12-20Last questionn n/a, never needda return call
2017-12-20Very good experience
2017-12-20Leon was an excellent PT! i made sure to book an appointment with himevery time. i left feeling better and stronger each time! I trusted him to help me get better, and he helped me strengthen immensly. if I had a day where i was feeling extra sore, I went to PT knowing i would leave being OK!! The others crew that would jump in here and there to help with excersizes were so helpful and super friendly. they made me want to join the team!!
2017-12-20A little difficulty where insurance amounts weren't adding up with what I was paying, but we were able to work it out eventually
2017-12-20Love the automated text reminders
2017-12-20The entire staff was super friendly, fun, easy to be around and most of all patient and knowledgeable.
2017-12-20I had a really fantastic experience. The facility is modern and clean. Louisa modified treatment whenever necessary to ensure I kept progressing. She was instrumental in my recovery.
2017-12-19this has been a very good experience overall
2017-12-19I would prefer to not have voicemail reminders of appointments.
2017-12-19Online scheduling for existing customers would be great!
2017-12-19very professional and flexible
2017-12-19Scheduled all appointments on the first day made making times easier!
2017-12-19Exceptionally nice staff
2017-12-19The person on the other end of the phone was helpful every time I called. Auto-reminders over the phone before each visit were also helpful.
2017-12-18Always available to help with anything need. Excellent service!!!
2017-12-18Great on the phone. Very understanding on the occasions I had to cancel.
2017-12-18This has been GREAT! .... I have grown a bunch, learned a bunch and am feeling BETTER in general!D
2017-12-18everyone was very courteous
2017-12-18It seems like the staff at the front should do a better job putting information in patients files, so that everything is there and can be checked up on regardless of who you are speaking with. For example, when I bring in a script you should make note of it in patient file or scan into the computer as well as make note if anyone has sent request to insurance or called the doctor. A lot of times one lady would say she did or was going to do something, and later I'd try to follow up with another person at the desk and they couldn't even tell that I had previously given them a prescription or said they would have to check with who ever I spoke to... which I usually couldn't remember who as there are so many front desk people.
2017-12-18Scheduling was easy breezy both via email and phone
2017-12-18Impeccable service accross the board.
2017-12-18Great job working to keep me motivated and get me better. Thank you!
2017-12-18Everything was fantastic. Potentially could make it easier for Sunday schedule changes (never anyone to pick up the phone at least on a scheduling perspective).
2017-12-17I cannot think of any negative experience during my all 45 session at Broad St. location Every staff member was very professional and always helpful and polite
2017-12-16Never an issue scheduling or changing appointments.
2017-12-15Steven was extremely helpful in fitting me into his schedule and incorporating my last minute travel schedule. He was also very responsive to any of my questions.
2017-12-15Great and friendly staff.
2017-12-15Great all around!
2017-12-15mostly used email
2017-12-15Good system for appointment reminders.
2017-12-15The only bad experience was that I booked with Jennifer through ZocDoc, but the schedule was not accurate, so they had to reschedule my appointment.
2017-12-14The entire experience was excellent. Great warm atmosphere, very knowledgeable therapist. Clear instructions,and lots of encouragement. When I started therapy, I was very depressed and unable to do my regular exercise routine. I feel great here on my last day, and I'm back at the gym. I can't say enough good things about this place. I also worked with Ray one day when Josh was out and he was great as well.
2017-12-14ray is very nice
2017-12-14From the first moment I walked everyone was great. Answered all my questions with kindness. After my first visit was done I knew I was in good hands.
2017-12-14Chris always made me feel comfortable, listened to me and was very professional.
2017-12-13one of the best experiences of my life !<br /> After a bad ankle break in three places and the thought of never walking correctly again ......The staff at SPEAR ...got me strong , confident and back walking again <br /> They are the Best and I'll will recommend their therapy techniques to all <br /> Great to have that snap back in my step..........Thank You all at Spear !!!
2017-12-13Kristen made scheduling really easy. She heard my prefererences early on, set a schedule, ran it by me and we updated as we needed. If I ever was running late, I contacted the front desk who are very lovely every time I call.
2017-12-13This place is a well oiled machine and the staff is excellent.
2017-12-13Spear tried their best to accommodate my schedule.
2017-12-13Very attentive and caring team.
2017-12-13Christen was always ready to go and always in a good mood.
2017-12-13Best PTs in NYC. Everyone is super nice, funny and kind. Great qualities while recovering from surgery.
2017-12-13Excellent experience. Very knowledgeable and helpful staff all around at every position of the ladder. Excellent communication and personal attention to condition. Would recommend.
2017-12-13The entire staff at the Broad Street location are very friendly. You can tell they enjoy coming to work and sincerely enjoy helping their patients heal and become healthy.
2017-12-13Everyone who helped me over the phone was GREAT!
2017-12-13Scheduling was very flexible. I appreciated the early am (7am) and late evening times that made it easy to continue treatment while working.
2017-12-13Excellent service. Will be recommending family and friends who need physical therapy
2017-12-12Both Lexi and the intern Guo were extremely helpful, encouraging and understood my problem. The assistants were equally fantastic.
2017-12-12Everything was so easy and making appointments and rescheduling was never a problem.
2017-12-12Very efficient scheduling system and was able to get time slots that worked well
2017-12-12Front desk is wonderful and always friendly working with my busy schedule.
2017-12-12everyone was very helpful
2017-12-12Friendly staff who genuienly care about you and your health. They motivate you and are really energetic up-beat people. Facilites are clean and tidy.
2017-12-12john is a great addition to spear. his positive attitude and wealth of knowledge should take him very far.
2017-12-12Always very easy to schedule - Justin would typically schedule me while I was icing, or someone at the front desk would help. Always very quick and efficient.
2017-12-11spear has been an excellent experience. The trainers have all been great
2017-12-11All very good.
2017-12-11I always worked with Rebecca to schedule my appointments, often 4-6 weeks at a time - and was able to find times that fit my schedule. On occasions when I would have to reschedule - because of a personal or work issue that I didn't know about at the time I made the appointment - it was easy to work with Rebecca to reschedule. She was responsive, flexible, and accommodating. NOTE: I never made appointments through the front desk - I made my first set of appointments right at the end of my intake appointment (Zach helped here) and the rest with Rebecca.
2017-12-11Impeccable service accross the board.
2017-12-11All administrative processes were easy and efficient.
2017-12-09I liked the day-before text reminders. Very helpful!
2017-12-08All elements of my PT experience with Rachelle were great. Easy, convenient and most importantly highly effective. I'm healed!!
2017-12-08Deanna's knowledge of anatomy really surprised me because not only she was able to give me the exercises that were necessary to treat my condition, but she also explained to me like I was back at university. Her energy and positive vibe was also extremely helpful because, in my case, a labral tear is really demoralizing and she definitely helped me to keep up with a positive attitude.
2017-12-08Wish I could stop the reminder phone calls...
2017-12-08always curteous and flexible
2017-12-08Everyone is very friendly, from the front desk, to the physical therapist to the physical therapist assistance.
2017-12-07no problems with the scheduling, always managed to book a convenient time
2017-12-07Such friendly and accommodating front desk staff that made booking/rescheduling and checking in for appts seamless!
2017-12-07calls when status of approvals were pending were very helpful - didn't have to come in to find out
2017-12-07Excellent experience! Leon Zhao is very knowledgeable and personable, and the whole staff was warm and welcoming.
2017-12-07Amazing and easy to do.
2017-12-06Always amazing people at Spear and every experience I have had from start to finish was top notch!
2017-12-06Ninia and her team were incredible! I felt so supported and encouraged through my whole recovery
2017-12-06My experience has been very positive. It felt like working out in this open concept style. I always left SPEAR feeling a lot better than when I came in. I also like how friendly the therapists and their assistants are.
2017-12-06very very good experience. I'll miss it ;) don't know how to do a smiley with this keyboard
2017-12-06Melanie always made sure I had appointments booked. The ladies at the front desk were always very helpful when I had to move appointments, and were always friendly when I came in for appointments.
2017-12-05Had a great experience, will come back if needed
2017-12-05Completely professional desk staff.
2017-12-05This place is awesome
2017-12-05Excellent staff, very flexible and understanding with amendments, cheerful demeanour
2017-12-04Would be great if could book online
2017-12-04Everything perfect, but reminders by mail/calendar would be nicer than robocalls.
2017-12-04Lauren makes everything very easy viz scheduling!
2017-12-01Service was exemplary, the techs were especially helpful and always stepped up when the PTs were busy with other patients
2017-12-01I have been through pt on several occassions. None has even been close asto ability, attitude , understanding and follow-up.
2017-12-01I appreciated how easy it was to schedule appointments and how flexible the staff was about needing to cancel or reschedule.
2017-11-30staff is great & friendly
2017-11-30Greg is very nice he takes time to show everything properly.
2017-11-30All experiences were very positive.
2017-11-30Magic Mike was great really helping me with my pulled back muscle. It started to feel better immediately & continued to improve each week. I am forever grateful to his care & thoughtfulness.
2017-11-30Scheduling has always been easy and that helped me stick to therapy schedule.
2017-11-30Both emily and Tracy were excellent. My back is much better now.
2017-11-30Always reminded and attended on time
2017-11-30Everyone was extremely nice and helpful!
2017-11-30friendly accomodating front desk staff
2017-11-30I was consistently impressed with the professionalism and kindness that your receptionist showed.
2017-11-30Quick, courteous and friendly
2017-11-30Had to reschedule an appointment, had no issues getting the date and time I requested.
2017-11-30Called shortly after surgery and able to book a session with another PT, and switch to preferred PT.
2017-11-29Anytime I've had to call to reschedule an appointment or check something, the person answering the call (usually Ray) was extremely pleasant and helpful.
2017-11-29Outside of my first phone call (where I tried to schedule something and had to call back the following day due to system outage), the access to Christina and the staff has been exceptional.
2017-11-29All around excellent
2017-11-29Efficient, professional, cheery.
2017-11-29I had some issues with the front desk telling me different info as far as scheduling and also payment but had a much better experience working directly with the PT techs on scheduling
2017-11-29I'm not sure if I had any phone calls that needed returning.
2017-11-29Melanie was wonderful with being flexible with scheduling and helping me with making my appointments consistent both in time slot and frequency.
2017-11-29seamless in scheduling with Jen. always accommodating of my schedule
2017-11-28The only time I had to call to schedule an appointment, the person who answered was very friendly and helped promptly in getting me set up.
2017-11-28The phone part is inapplicable as I did all of the scheduling in person after the initial appointment
2017-11-28I didn't speak with too many folks on the phone. Maybe just once or twice? I did call in yesterday because I needed to move my appointment up, and the person I spoke to was really helpful in rescheduling.
2017-11-28Absolutely incredible people to work with. I really appreciate the people here at Spear. I started my first day with a cane given by my Orthopedic Surgeon. I unfortunately have to stop my Physical Therapy because I'm moving to Colorado; but within my time at Spear, I am now running. The positive attitude of everyone at Spear helped me so much. Knowledgeable staff and great attitudes. My Physical Therapist Amarinder is the best ever, thankful for her and how she helped me get my health back. Thank You. Excellent Experience!
2017-11-28All the staff was friendly and attentive.
2017-11-28Always easy to schedule with Pat
2017-11-28Excellent experience. I would highly reccomend Spear west 57th street and Kristen. If I ever need PT again I am only comming back here.
2017-11-28Scheduling went smoothly, including any changes to the previously agreed schedule.
2017-11-28Sean and his support staff was very helpful and friendly. They made sure my therapy sessions fit my busy schedule and they even accommodated me when I had to cancel an appointment.
2017-11-27Nothing but the best! The staff is very professional, and they made the experience fun throughout the whole process.
2017-11-27Team is very responsive and accommodating
2017-11-27Even though there were initially no openings, your staff went and found an appointment on the same day which was important to me and helped me to get my PT started early.
2017-11-27the call service telling me of an upcoming appt is not informed when i have cancelled.
2017-11-27Every person connected to this location is terrific.
2017-11-27Life changing! I am so grateful for working with Olu and the spear staff. I felt in confident hands and I feel so much stronger.
2017-11-27amazing experience. Best physical therapy- attention to detail and attention to overall care.
2017-11-24The folks here were very patient and accommodating to both my schedule and insurance situation. They looked into what was covered and got back to me promptly with options. I did not feel pressured in any way and I really appreciate that.
2017-11-22Very good experience. I had to reschedule one appointment and it was done with ease.
2017-11-22Initial onoamping was hard because I booked through ZocDoc and this didn't synchronize well,but after that things were easy,
2017-11-22Hard to get a live person on the phone to cancel appointments. Otherwise very helpful.
2017-11-22amazing here - love the onsie wednesdays! everyone is so friendly and nice, i feel that in good hands!
2017-11-22The front desk was very pacient
2017-11-22I have had an amazing experience here. The team at Spear / Penn Plaza has been amazing right from my first phone call with Nekka! Coming here has been like hanging with friends. The atmosphere is friendly and encouraging - coming to PT has been fun! Jon has been my therapist, and I've enjoyed working with him very much. Again, it is like being with family and friends while I've been here. From time to time due to scheduling issues, I've also had Lukas as a therapist and he's great, too. The exercises have helped me to get better, and as much as I hate to leave, it's time. Shout out to techs Lindsey and Abby as well - they are fun, encouraging and helpful as well, and clearly know all the exercises and techniques. It has been so great coming here, i almost wish to get injured again so that I can come back! Thank you for the great atmosphere and service. I would recommend this location of Spear to anyone seeking PT.
2017-11-21a few times front desk forgot to communicate my canceled appointments with my PT. But they fixed it quickly and I haven not charged for the cancelled appointments.
2017-11-21Great front desk, patient and on point
2017-11-21Just theelevator and sometimes the security check in (slow) It isnow much better.
2017-11-21Overall great experience! Will recommend Spear physical therapy to friends.
2017-11-21Fantastic experience overall! Front desk staff extremely helpful with scheduling, insurance, and general information. Really appreciated the initial tour so that I could get my bearings so that each visit became more efficient. Cleanliness of faciltiy deserves an A+!
2017-11-21completely pleased with the staff and facility!
2017-11-21Great customer service- extremely easy to schedule and re-schedule appointments and Mike was extremely courteous and a great physical therapist
2017-11-21Great experience on all fronts!
2017-11-20i had to cancel my initial appt. at the last minute. The staff was very accommodating, no grief and rescheduled me for just a few days out. Thanks for that.
2017-11-20Great experience. super helpful.
2017-11-20Was super simple to set up the appointments and could also easily double check whenever I had a visit scheduled by either calling in, checking my sheet they'd printed, or just waiting on the reliable texts the day before.
2017-11-18Very easy process to schedule visits.
2017-11-17Always very helpful and friendly!
2017-11-16Great experience, excellent communications with patients.
2017-11-16Everyone at SPEAR was so friendly and helpful from the first time I called. I always felt reassured that I was in super good hands and always left PT feeling better than when I first arrived. The flexible hours were amazing as well. I have and will continue to highly recommend SPEAR to everyone I know.
2017-11-16Exceptional accommodation from the staff for my difficult schedule
2017-11-16Everyone are very friendly .
2017-11-16Overall I had a really good experience at Spear. It was my first time needing Physical Therapy and everyone was always friendly and helpful.
2017-11-16I hadn't called, and Jason was super responsive via email.
2017-11-15Excellent experience with the front desk staff and was able to reschedule appts as needed.
2017-11-15Everyone was welcoming. It was fun every time I would come in for every appointment. The front dresk crew took care of me and explained what needed to be done.
2017-11-15There was never an issue or any attitude when I had to reschedule. They always made it work.
2017-11-15Scheduling was very easy and prompt, everyone was friendly
2017-11-15appointments easy to make. appointment email reminders were very helpful
2017-11-14I had a wonderful experience here at SPEAR. Everyone was so attentive and kind. I will recommend this place, and Phaeleau especially, to anyone!
2017-11-14awesome staff that help coordinate with my schedule
2017-11-14Mostly engaged with the staff in person (vs. over the phone) - they were all wonderful people!!
2017-11-14All people here are great to work with.
2017-11-14Generally very good- but sometimes failed to respond to appointment requests via email.
2017-11-14Never needed to call- always scheduled directly with therapist.
2017-11-14all went very well
2017-11-14Asa was very helpful when I first called, explaining things.
2017-11-13No phone calls to return
2017-11-10Great service, great people...overall, a great experience!
2017-11-10only good experiences
2017-11-10Courteous and knowledgeable staff all around
2017-11-09I dealt with two different people + my PT. Leah at 16th St. responded to my first inquiry very promptly and reviewed various options with me clearly. The woman at 44th St. was very efficient finding me a time to meet with Josh.
2017-11-09This was an amazing place! Every person was caring, patient and professional. Joey was a gem, not only for his skills but for his wealth of knowledge and ability to convey it , which made you aware as well as comfortable.
2017-11-09everyone at this facility was excellent <br /> caring and helpful
2017-11-09couldn't have been easier or more accomodating. made it easy to make sure i was able to make appointments.
2017-11-08everyhting was great
2017-11-08Amazing experience. Rachelle was superb and admin staff were always very helpful and responsive.
2017-11-08Staff was always professional and helpful
2017-11-08I set up an appointment only to have it changed twice which was frustrating
2017-11-08Scheduling several visits at a time was great, made me feel like there was actually programming and wanting to stick to a drumbeat visit.
2017-11-08From start to finish, Greg and the rest of the staff have been helpful and professional every step of the way. This made a stressful injury easier to contend with.
2017-11-07Everyone at the front desk is amazing! They were so courtesy and put up with my crazy reschedules.
2017-11-07Liked that in addition to my therapist there was other very good staff to assist.
2017-11-07I had a great experience with Man and all of the staff.
2017-11-07The best PT experiences I've ever had - Katherine is amazing!
2017-11-03At the central phone number I was encouraged to schedule an appointment with a different PT on a day my regular PT was out even though there was no urgency and I insisted I wanted to remain with my regular PT.
2017-11-03Awesome experience. Staff is great and extremely user-friendly. Will definitely recommend to others.
2017-11-02Awesome, great service that’s easy to use
2017-11-02Difficult to get the first appointment, but so easy to get the following appointments directly with the PT or the standard
2017-11-02Excellent client service.
2017-11-02Extremely flexible and responsive. The team was very accommodating to my busy schedule and even gave me the option to email the PT when I was running late.
2017-11-02Krys is the absolute best. Every interaction was pleasantly positive. She's a gem!
2017-11-02Easy and helpful access to care
2017-11-02Everything was so smooth. Everyone I met along the way was very nice and helpful. A truly excellent experience.
2017-11-02Super easy to book appointments.
2017-11-01I always had a good experience with the front desk
2017-11-01never was on the phone with spear so cannot really answer
2017-11-01A wonderful group that LOVES what they do and it comes back to us!
2017-11-01The staff has been excellent. They're patient and respectful, and I've never felt any difficulty talking with them.
2017-11-01Very flexible scheduling. Reminder phone calls come less than 24 hours before appointment and let patient know to cancel before 24 hours until appointment to avoid fee. This always seemed odd to me. Perhaps a call the day 25-26 hours prior would make more sense to allow for cancellation without a fee.
2017-10-31Laura was always accommodating to my work schedule.
2017-10-31Great communication and access.
2017-10-31Samantha very thoughtful with scheduling.
2017-10-31Everything was great! When I had reschedule the front desk was super accommodating and extremely helpful!
2017-10-30Some issues scheduling through Zocdoc but they were quickly resolved.
2017-10-30Ray was great! So is Josh and all the staff they have there!
2017-10-30I like the front desk people because they remember your name. That's very important.
2017-10-30Very easy and accomodating
2017-10-30Everyone was professional, helpful, cheerful
2017-10-30Great experience all around
2017-10-28so easy getting an appointment and so accomodating, even at 8am. Great experience and excited to come back for appointments!
2017-10-27Everyone that works here was great! I always felt welcomed and comfortable whenever I came here.
2017-10-27Great experience. Jay is a real pro.
2017-10-27A most convenient and helpful experience through and through.
2017-10-27Overall the staff was consistently helpful when scheduling appointments and addressing concerns with insurance.
2017-10-26Only issue was called to cancel and appointment and was not called back. Had to call next day to confirm.
2017-10-26Nicole, Val, Sam and everyone has been wonderful, they got me back to speed after the surgery in no time. The exercise was very helpful.
2017-10-26There was one time I wasn't able to get through on the phone (team building meeting in progress?) and I left a couple of messages to cancel my appt but didnt seem like it went through. Sorry.
2017-10-26I had a great experience at Spear and the entire staff was always friendly, helpful and encouraging. Matt was an amazing physical therapist and helped push me and gain strength and confidence quickly.
2017-10-26very important for my awareness of my health.
2017-10-26The frint desk is filled with delightful, competent people. A great initiation.
2017-10-25Very efficient and detailed. Alwas had answers to ALL of my many questions. 10/10 would recommend
2017-10-25Was able to accomadate my schedule without needing to take off work. Came in accidentally early twice and was still be able to seen. That was very appreciated as I dont live close by.
2017-10-25everyone very kind; Jenn helpful, attentive and flexible with scheduling
2017-10-25George is an excellent therapist - very patient, listened to me and varied exercises depending upon my needs. I highly recommend him to anyone needing PT!
2017-10-25Overall the staff was consistently helpful when scheduling appointments and addressing concerns with insurance.
2017-10-25very-well run physical therapy practice.
2017-10-25always was able to get my 7am spot with Patrick
2017-10-24Never had to call.
2017-10-24When I came in for the first time it was tough to schedule an appointment, but once I was in I was able to Schedule in advance fairly easy.
2017-10-24It took awhile to schedule the first appointment, but once I was a patient, it was easy to work and schedule with Lauren. She always worked with me to find a good time for me.
2017-10-23Everyone was amazing!!!!
Q2. During Your Visits
|1. Courtesy of staff at the front desk||
|2. Length of wait before going to the treatment area||
|3. Comfort and pleasantness of treatment area||
|4. Friendliness and courtesy of physical therapy tech/aide||
Please provide name of your tech/aide (describe good or bad experiences)5431 responses (click to view)
2018-06-22Every person I've interacted with here is extremely friendly and accommodating. I have always felt taken care of and listened to each time I come here.
2018-06-22Everyone did their job professionally and with kindness. I worked with Julia
2018-06-22Justin. Justin was so sweet and really cared to help me get to where I want to be. I felt like I was working with a friend and felt totally comfortable with him!
2018-06-22All the techs and aides were wonderful and helpful
2018-06-22Ari is the BEST! She has been so helpful over these last few months :) Also all the other techs over the last 5 months have all been so kind and very helpful. I never felt lost or confused, people were always watching out, making sure I was good.
2018-06-21Rey was amazing, anytime she saw me she greeted me. It meant a lot that she learned my name and was always a friendly face.
2018-06-21Justin was excellent! Even though a couple times I would be very sore afterward, it was still very helpful in the long run.
2018-06-21omi? he was great and very sweet
2018-06-21Ben, Ninia, Tyler
2018-06-21I never really had to wait for an appointment and was allowed to start early if I got here early which was good.
2018-06-21Mike is super knowlegable, helpful, patient, encouraging with techniques that enabled me to maintain and perform home exercise program correctly consistently. Christal is thoughtful, personable, helpful and anticipates where help is needed
2018-06-21Everyone I worked with was knowledgeable and pleasant!
2018-06-21Paul. Excellent. Wonderful disposition
2018-06-21PT Techs and PT were great! Spear PT is lucky to have them!<br /> <br /> Front desk personnel could be more attentive to clients who arrive and are trying to check-in.
2018-06-21Althea was the one who typically helped me - always helpful
2018-06-21Sometimes a bit tight with how many patients and limited floor space for moving exercises
2018-06-21Ariana Thakurdeen - She's the greatest! Always helpful and asks about things going on outside of PT too.
2018-06-21all of the aides were excellent. Very helpful and nice.
2018-06-21Everyone seems so happy and enjoying their job
2018-06-20I always looked forward to physical therapy as the clinic atmosphere was always positive and fun
2018-06-20Kurt, Josh, and my aides were all really awesome. Always pleasant, helpful, and nice to be around.
2018-06-20The changing area is perfect, and the waiting area is fine. I only waited when I was early, and even then I was usually taken early. I never had to wait long.
2018-06-20Tyler Nightingale --EXCELLENT
2018-06-20Excellent - Calm and Friendly
2018-06-20The front desk people got me checked in very fast and the aides were always there to lend a helpful hand.
2018-06-20Great and friendly customer service
2018-06-20Everyone was welcoming and supportive. A very safe environment regardless of who came in. Loved it!
2018-06-20I've had several. Jasmine, Corina and Nick were all fantastic - very helpful, friendly and professional.
2018-06-20Everyone I encountered -regardless of whether I worked with them directly- was welcoming, pleasant, helpful and friendly.
2018-06-20Kate is the best—very encouraging and attentive to issues regarding pain.
2018-06-20Brittany is a vert caring and kind woman. She was clear in her teaching me and made the sessions fun
2018-06-20Always felt at ease with Josh. Knew that I was in good hands. He did a great job connecting with me, asking questions, explaining why we were doing certain activities, the extent of my injury and the timeline for recovery. Kept everything on track.
2018-06-20Driesa,and Norvis , They were in tuned to me while I did my repetions.
2018-06-20Camille - very helpful and positive
2018-06-19All of the tech/aides were superb. They gave me 1:1 attention when I needed it, showed me new exercises or corrected form and were always up to speed on my condition/progress, especially Camille.
2018-06-19Sam Robin was amazing!
2018-06-19kwame michelle nadia are all great. They are a good team with my therapist lead!
2018-06-19Miranda, Al, Val, Diandre were great!
2018-06-19All good experiences!
2018-06-19- only thing to note is that some of the physical therapist assistants were not very professional (inappropriate comments, didn't seem to know what they were doing with the exercises)
2018-06-19Jasmine, Karina, Kristine with a K
2018-06-19I forget, sorry! It was often a little hot in the treatment area so I got pretty sweaty. I felt self-conscious when I went back to the table.
2018-06-19Everyone I worked with was friendly and attentive. At first I didn't realize I needed to speak up when I finished, since sometimes an aide was working with multiple people at once, but once I got into the flow of it, I had no issues.
2018-06-19I love Niveen! She was always so cool and laid back and helped me reach my goals without pushing too much on me at once. Everyone else I worked with was also incredibly nice and friendly. Made getting up in the morning not as bad.
2018-06-19Dominica was great to work with. She was helpful in explaining the exercises, correcting my form, remembering any discomfort I had from one session to the next, and she was always bright and cheery. Working with her was a highlight of the morning,
2018-06-18Kwame and Nadia. No bad experiences. Everyone was pleasant
2018-06-18Jason kang, he was very helpful in my recovery and helped a lot overall
2018-06-18Amy and Yat
2018-06-18Miranda and others. everyone was helpful and nice.
2018-06-18Everyone was super attentive - I never went more than a minute or two without someone noticing that I needed help / further instructions!
2018-06-18Diandre, Alec, and Miranda regularly worked with me and they were all great.
2018-06-18Josh was awesome, and so was Nilesia.
2018-06-17All of them were very friendly and attentive.
2018-06-15Nilesia was my tech for most of my appointments and was amazing - she helped me understand the science behind what I was doing and also was very encouraging. I felt 150% supported and it really helped me work harder in the exercises. She made me want to come back every time.
2018-06-15Karina and Jazz. They both made me feel comfortable and were fun to talk to and make jokes with.
2018-06-15marc very good
2018-06-15excellent experience with both!
2018-06-15Just the right blend of friendly and demanding to inspire me to strive for results, he read me correctly very quickly!
2018-06-15Gabe, very good experiences
2018-06-15I worked with Gabe and Crystal. They were both excellent supporting the therapist and assisting me during visits. They are a joy to work with.
2018-06-15Crystal was great
2018-06-15ALL VERY GOOD AND VERY HELPFUL
2018-06-15KWAME KIM EXCELLENT
2018-06-15Kathleen is a fantastic therapist.
2018-06-15Mary. The experience was helpful. She explained what I should expect and what she was going to do. She also asked about my goals and my part of the treatment. I didn't mention this to her, but her cold hands felt relaxing!
2018-06-14Pat, Yat and Andrew
2018-06-14Val and D'Andre in particular were lovely.
2018-06-14Michelle and Kwame excellent very friendly and helpful
2018-06-14Jen is terrific, knowledgeable and kind.
2018-06-14Nicole - she was super good and patient!
2018-06-14Jasmin and Kareena were very good. They corrected any technical problems I had, were approachable and good to be around. They made the atmosphere friendly and had some good laughs
2018-06-14Nadia and Kwame are amazing- they make the patients feel at ease while being helpful and courteous
2018-06-14jamie is the best
2018-06-13Staff is friendly, knowledgeable and very helpful. Only thing that could be better is treatment area could be a bit bigger.
2018-06-13Gabe<br /> Super nice and friendly. Very helpful.
2018-06-13Great experiences with the Techs on the floor during the AM and PM sessions! They were extremely knowledgeable in training athletes and ensured I properly performed my exercises. They have really changed my running form and now I don't have any pain in my shoulders!
2018-06-13Marrisa Speno was my PT, she was excellent! She explained why I was experiencing pain and taught me self management techniques.
2018-06-13I found all of the techs who assisted Christen were very knowledgeable and attentive.
2018-06-13Everyone was super friendly, I liked that they showed interest in my daily life and didn't just see me as a patient who came in and did exercises and left
2018-06-13honestly can't remember all the techs names, but truly, an excellent staff who were always helpful with postures and kindly making physical adjustments. developed a particularly good relationship with domenica, but really, everyone was super
2018-06-12Really enjoyable experience. Every staff member I encountered was friendly, attentive and welcoming.
2018-06-12Jon was excellent and a wonderful therapist and person. He and the rest of the staff made it a good experience every time I came.
2018-06-12Had multiple over the course of my PT and all were very friendly, knowledgeable and easy to work with.
2018-06-12multiple aids all great
2018-06-11Norleese - super encouraging and friendly
2018-06-11All of the techs were excellent and attentive.
2018-06-11Made lots of friends while at Spear. Everyone was excellent and always friendly.
2018-06-11I had a wonderful experience with all of the staff at Spear PT. For aides, I worked mostly with Kwame who was an absolute pleasure. He was helpful, enthusiastic, knowledgeable and patient. He really made the whole visit so enjoyable. I also occassionally worked with Nadia who also was so helpful and easy to work with.
2018-06-11Justin. Very helpful, professional and effective.
2018-06-11Tthis place has improved, I remember how small it was.
2018-06-11Nilesia was absolutely wonderful and I really recommend her to anyone who needs help.
2018-06-11Zach, Jared, Jessie, Carley. All good experiences. All experience was good/.
2018-06-11AJ paced me well through the exercises. I am happy with my progress.
2018-06-09everyone is good !
2018-06-08Greg was really great; Kwame is always super helpful and great to have around
2018-06-08Justin and Katie were both excellent!
2018-06-08The PTs and tech are awesome! Always look forward to coming in and working with them.
2018-06-08That's a no shitter
2018-06-08I've had multiple tech/aides and they have all been very patient and helpful.
2018-06-08Worked with many aides, all fantastic
2018-06-08Tiffany is always there bright and early when I come in
2018-06-08Kate is the best—very encouraging and attentive to issues regarding pain.
2018-06-07Nicole, Shameek, and Justin were all incredibly helpful and fun to work with. They always take the time to make sure you're doing everything properly and listen to your questions and concerns.
2018-06-07Mercedes & Michelle
2018-06-07Sometimes felt that treatment area was very crowded
2018-06-07I have no negative comments, everything was wonderful here.
2018-06-07the only minor comment is that the place can get a little crowded and patients have to play a game a Tetris from time to time to do their exercises. more space or fewer patients at any given time would make for a more comfortable/efficient environment.
2018-06-07Nilesia was great! She worked me hard and made sure my form was good, etc.
2018-06-07worked with all the techs and everyone was always fantastic, helpful, and attentive
2018-06-07For the most part, Ari, Jennifer, and Nicole worked with me. They are AWESOME! In particular, Ari was always on the ball, helping me get from one set of exercises to the next and making certain that I had whatever equipment I needed.
2018-06-07Kwame and Michelle were very helpful with assisting in my exercise program and always knew which exercises I had to complete next
2018-06-06don't remember everyone's names but everyone was extremely friendly and helpful.
2018-06-06Dominica, Deanna, Jazmin, Karina, Merin, Alexa, Janhvi, Nik - all were professional, friendly, clear with corrections, and made the treatment fun :)
2018-06-06i found everyonw to be courtous, polite, knowleges and listen to my complaints
2018-06-06Rhonda and Amanda always got me set up right away and asked how I was doing, they're great!
2018-06-06Nilesia Hall <br /> thumbs up
2018-06-06It's so clean, airy and nice in the treatment area. Love the music!
2018-06-06I was always welcomed by everyone by my first name (and never by a diagnosis), whcih adds to an overall pleasant experience
2018-06-06Everyone is extremely helpful and have a knack to making the exercises fun. Enjoy the banter of the staff as well. With regards to wait, I have never had to wait!
2018-06-06Diandre was great to work with, very helpful and friendly.
2018-06-06Nicole was great as well! Really got in there to loosen up my leg and work out knots and the tightness.
2018-06-06I worked with a variety of aides throughout my treatment and all of them were friendly, personable, and knowledgeable. They ensured exercises were completed properly and safely and were always available to provide pointers or help when I had a question.
2018-06-06Crystal + Gabe are super friendly and helpful!
2018-06-05Tyler was always available and ready regardless of working with other patients including a time or two when I wanted to come in early.
2018-06-05Dominica, Deanna, Jazmin, Karina, Merin, Alexa, Janhvi, Nik - all were professional, friendly, clear with corrections, and made the treatment fun :)
2018-06-05All of the staff members were equally attentive to your needs throughout each session, especially Kwame!
2018-06-05Gabe was my primary tech/aide and he was just wonderful! Always friendly and helpful!
2018-06-01The staff at the treatment area were always courteous and helpful. There were a lot of hands to help with equipment, form, and anything else I might have needed.
2018-06-01Everything was excellent. Things were ready for me to start as soon as I walked in. Everyone is very nice.
2018-06-01Kyle Stupi<br /> Jess P<br /> Jared
2018-06-01Everyone has been fantastic. Would enthusiastically recommend to anyone who needed physical therapy.
2018-05-31In one particular situation, I was next to a man that was basically being rude to a tech/aide and they demonstrated more patience than I've ever had for anyone. They took a terrible, stressful situation listening to this guy, and diffused it. It doesn't seem like anyone has bad days here?!?!
2018-05-31Ariana/Jen - they are amazing. Instantly friendly and caring. Very patient with showing how to use the various equipment.
2018-05-31Gabe and Crystal. Both very helpful and friendly and always available to help. Knew what to do.
2018-05-31Ben, Troy all good
2018-05-31Crystal and Gabe
2018-05-31Kathryn is incredibly friendly and prompt. She is always in a positive mood, and always on time.
2018-05-30Kwame -- always helpful, attentive, friendly and cheerful
2018-05-30Again, no complaints!
2018-05-30Andrea did a great job focusing on my pain and really treated me well. She was attentive with the exercises and truly focused on healing me. Excellent job Andrea!
2018-05-30The staff was universally great.
2018-05-30Kyle Stupi -- he was easygoing but very professional.
2018-05-30Entire staff super nice
2018-05-30Wendy is always ready to help, and stays on top of everything in a sometimes crowded space.
2018-05-30D'andre & Miranda are great. Energetic and always in a positive mood. Made me look forward to coming to appointments
2018-05-29Alyssa and Crystal were fantastic
2018-05-29I had a few but they were all really great and the hand-of from therapist to tech went really smoothly
2018-05-29lovely staff overall
2018-05-29Everyone was super nice and welcoming! Amy, Joshua, and Amanda were all very nice to me, as were a couple of other staff members I interacted with (never got their names unfortunately!)
2018-05-29The vibe at Spear is super positive.
2018-05-29No wait time <br /> Zach, Camille, Jess all incredibly helpful and specific. They know what they are doing.
2018-05-29I've had different aides but they've all been great.
2018-05-29Very professional and comfortable environment
2018-05-29UES tech aides were wonderful.
2018-05-29Val was my tech/aide about 95% of the time. He always acted in a pleasant and professional manner, and demonstrated very clearly the exercise program which I learned. I was very fortunate to have Val as my tech as he created a very positive experience for me.
2018-05-25Techs were all available for questions and were very nice.
2018-05-25Michelle, Kwame, Nadia
2018-05-25Everyone is so nice and caring! Very fun environment with work hard play hard mentality
2018-05-25Nilesi was great, great at making sure I was doing everything properly, all while being very friendly and conversational. Made the time go by very quickly.
2018-05-25Sam was great!
2018-05-25Josh, AnnMarie, Rachel and many others. And everyone at the front desk. All very good!
2018-05-25Deanna very pleasant and cheerfull. Was encouraging at all times.
2018-05-24This entire team of PT's and PT aides went above and beyond for me. Extremely nice, helpful, and always provided positive re-encouragement. Marc was mainly my PT with Rachelle filling in.
2018-05-24Camile Jonna was with me every step of the way. She didnt make fun of me when i had the 1lb. weight and struggled to lift them and she was proudly there when i graduated to the heaviest of weights. She honestly was a great coach, a fantastic teacher and great friend throughout this whole experience. I wish her luck a PT in the near future, she will be awesome!
2018-05-24Kwame was outstanding- helping assist Kristen with my exercises and showing me proper form
2018-05-24Jen and everyone else was wonderful! They always said hi and were very helpful with the exercises.
2018-05-24Everyone here has been amaaaazing! I'm so thankful for Josh, who was always ready to help with towels/ice/literally anything.
2018-05-24Gwen and Kurt Both very good
2018-05-24(I had very little interaction with the techs/aides.)
2018-05-24Every visit was very pleasant I never had to wait.
2018-05-23Ray is a pleasure to have around. She is always upbeat, positive, and goes out of her way to greet me by name when I come into the gym.
2018-05-23Both great and friendly.
2018-05-23The aides were an integral component of my recovery, always very knowledgeable, adjusting me as needed and overall super friendly. Really amazing atmosphere at this location - highly recommend to all my family and friends due to hospitality and care I have been given at this location.
2018-05-23The were all lovely and professional.
2018-05-22Josh was great throughout the sessions I attended at Spear and was able to promptly get the appropriate equipment I needed including weights and icing at the end of the session.
2018-05-22I had a few. I don't remember each person's name but I felt they were attentive and good.
2018-05-22Kathleen provided excellent service in facilitating my speedy recovery from my broken elbow and torn tfc.
2018-05-22All of the techs were very helpful and showed sincere care for patients.
2018-05-22All techs were fantastic
2018-05-22Lauren, Patrick, Andrew and the rest of the staff were caring and very professional.
2018-05-22Sarah - she was great.
2018-05-22Never wait for an appointment, might be because I was always running behind (so sorry). Techs are the best, especially Val, who I worked with most often. They all have such great attitudes.
2018-05-18Ariana, Jen, Abby. They were all amazing and very helpful throughout my recovery process.
2018-05-18I had Hannah and Miranda and both of them were incredible. Super helpful, made me super comfortable and are super funny and caring about their patients as people.
2018-05-18I had confusion about the insurance coverage and the front desk was extremely patient with me and helpful.
2018-05-18Meek, Katie and Justin were always there for me
2018-05-17Consistently a pleasant experience.
2018-05-17I was always called by name which was awesome. I never waited to be seen, so long as I showed up on time. Everyone here was always really nice and very helpful whether they were working with me directly or not.
2018-05-17all of them
2018-05-17Ray, Nilesia and Brian have been great throughout my entire visits.
2018-05-17eberyone was great, everyone knew the names of the patient and it made it very comfortable
2018-05-17Some aides were new and stood around not helping. I had to ask them what was next.
2018-05-17I worked with Camille and Zach who were both attentive and considerate.
2018-05-17Everyone who works with David were wonderful
2018-05-17Virtually all of the techs/aides worked with me and they were all extremely patient, clear, polite and great to work with.
2018-05-17Olivia, Gabe Christal all provided excellent care.
2018-05-17Casey and Drissa
2018-05-17Nilesia provided amazing in-depth training to help bring my body back to normal. Her focus on maintaining perfect form and attention to detail in everything that was done helped me tremendously. She is very easy to work with and so sweet.
2018-05-17Nylesia was fantastic. In addition to helping keep me on track with my exercises and making sure I was showing the right technique, she was supportive when my morale was low and wasn't feeling 100% which helped keep me going.
2018-05-17Mostly worked with Domenica, who was knowledgeable, patient, and explained the exercises clearly. She's great!
2018-05-16Everyone was very nice!
2018-05-16Grateful to the entire team for making me feel comfortable and assisted in helping to overcome my back pain.
2018-05-16Alyssa and Natalia both always took the time to show the exercises an additional time, or anticipate my needs, always friendly, and always made me feel comfortable.
2018-05-16Justin was great!
2018-05-16Kwami always help me a lot.
2018-05-16Gabe -- always helpful, pleasant, knows his stuff<br /> Cynthia -- ditto<br /> Crystal -- ditto
2018-05-16I worked with Kwame, Nadia and Meech. My experience was excellent with all three.
2018-05-16Nilesia has been such a joy to work with. She is always incredibly positive and has really helped me overcome a difficult injury. I will truly miss working with her and seeing her on a regular basis.
2018-05-16I couldn't ask for a more pleasant environment
2018-05-16Althea- very friendly and helpful
2018-05-16Justin and Katie were always so ready to help and great to work with!
2018-05-16Miranda and Diandre where very professional and helpful with each therapy session, knowledgeable and patient.
2018-05-16Melanie was great
2018-05-15miguel, chelsea <br /> everything was good
2018-05-15Mike- he was a good physical therapist- the exercises he had me do were good and very helpful.
2018-05-15when I first starting going not all of the staff was friendly besides my PT, Aide, and front desk. I was going 3 times a week and you would think others would say hi. I went to this office for 5 months. Camille, Zack, Leah, Joe and Jesse were always pleasant and the best! Kyle was beyond amazing and helped me so much!
2018-05-15Never had to wait long. They sent me right down. <br /> <br /> Jessie is a nice person.
2018-05-15Kathryn was very nice. Darrin and Josh were also very helpful.
2018-05-15Interacted with multiple: Val, Meredith(?), D'ante, etc. All good experiences. Friendly and helpful.
2018-05-15John and Quame were always helpful, easy to talk to and completely understood my issue and source of pain
2018-05-15Lia was great. She did an excellent job in explaining the treatment plan. She was sure to push me a bit when I needed it. Overall she is very professional.
2018-05-14the entire staff was extremely helpfuyl, pleasant, knowlwgeable, informative, courtiopus and mae it a very good experience
2018-05-14Jeremy and all his supporting staff were excellent teachers and PT professionals. Jeremy worked with me for over 6 months, always making sure I was progressing through my treatment and that I was always challenging myself to get to new heights.
2018-05-11Everyone was incredibly friendly and made me feel at home. Made that much easier to get better
2018-05-11It's just slightly noisy and crowded in the treatment area.
2018-05-11All aides were caring, helpful, friendly, diligent. Positive attitude, great sense of humor.
2018-05-11Everyone is friendly, everything is clean, I rarely waited for anything
2018-05-11juan is my tech, all the aides are super helpful and friendly
2018-05-11never had to wait; in fact they always took me even when i was five minutes early. Front desk is friendly and professional. The entire staff is friendly; it is obvious that the work environment has a positive supportive culture.
2018-05-10Justin is awesome! He was always helpful and pleasant to interact with
2018-05-10I enjoyed working with Kristen Markoe during my time at Spear. Her treatment and care was of the upmost quality. She listened to my experiences and concerns and answered all m y questions. I welcome working with Kristen again should the need arise.
2018-05-10Yat and Alyssa, Pat, enjoyed working with them all
2018-05-10Alex was wonderful. One of the best techs I have ever had. She really tailored my program according to my needs and abilities. She also taught me a wide array of exercises so that I don't get bored doing the same ones over and over. All of the aids were also good.
2018-05-10Spear is a very clean facility and the team is constantly cleaning equipment. I am a nurse and paid close attention to the cleaning procedures in between patients. I can honestly say I never had a bad experience with an tech/aide while here.
2018-05-10front desk staff the best very professional and helpful
2018-05-10Wendy, Mackenzie were both helpful and kind
2018-05-10I mainly worked with Al and Val. I found them both to be very friendly, helpful and professional. They gave good tips and form, etc, answered all my questions and were very supportive
2018-05-10Aide was Catherine/Katherine (not sure of spelling). She was always great, super helpful and friendly.
2018-05-10Kristen Markoe, great experience. She gave clear, encouraging instruction, rigorous therapy, and great explanations of what she was doing and the benefit it would have. Kwame did a wonderful job walking me through exercises.
2018-05-10Nalesia was super friendly and kind, easygoing, and ensured I had correct form and was challenging myself.
2018-05-09everyone was great!
2018-05-09Patrick was attentive and motivated for me to complete as many exercises as I could.
2018-05-09No wait time upon arrival.
2018-05-09Everyone is friendly and welcoming.
2018-05-09Bhavik, Drissa and Khalid
2018-05-09All were friendly, well-trained, and quick to help.
2018-05-08Nadia - good experience
2018-05-08Juan, and everyone else too, was fantastic.
2018-05-08Had a variety of techs. All of them were awesome and super helpful.
2018-05-08Never had to wait. Tyler and Deanna are excellent at time management.
2018-05-08Abby<br /> Ariana<br /> Mehul<br /> They were all very helpful and responsive
2018-05-08Excellent working with Ray and staff
2018-05-08Not applicable to me
2018-05-08Val - he was great! attentive, right level of laid back, funny
2018-05-07Always super helpful; aides always corrected form where it was needed, not there just to watch or count, but were very helpful
2018-05-07I worked with a number of aides and they were all very attentive and kind. I did not really interact with the people at the front desk, and wasn't really aware that I needed to check in or wait. I appreciated that the people at the front desk trusted me to go into the treatment area on my own.
2018-05-07worked with all aides, they are all very pleasant, but sometimes they are not very careful with the details of the exercises, and the devil lies in the details!
2018-05-05Laura was amazing. She answered all of my questions (there were many) Everything that I was asked to do to improve my condition was explained to me.
2018-05-04Steven/Katie - Great all around - very clear and helpful
2018-05-04I worked with a variety of techs and aides. All were equally pleasant and knowledgeable. Kwayme and Michelle were standouts.
2018-05-04Lauren's Assistants Alyssa and Yat (Tack)
2018-05-04techs had high level of knowledge
2018-05-04As soon as I walked in here, the friendly positive vibe was immediately palpable.
2018-05-04Andrea and Mackenzie - they’re both awesome, very cheerful and knowledgeable about their field
2018-05-03Alyssa, Natalya and Pat were the three aids who helped me most of the time. They were all SO kind and so attentive. I am amazed at their compassion and initiative. It was a pleasure working with them, and I always felt that I was in good hands when they were around.
2018-05-03Stefanie David is an excellent Therapist she knows her job very well I was very happy to work with her the best.
2018-05-03Kwame & Michelle - both excellent!
2018-05-03nicole excellent sxperience
2018-05-03Jess and Camille were both awesome, attentive and friendly and knowledgable
2018-05-03Nilesia was great a motivating me to do the exercises and made sure I was doing them properly and comfortably.
2018-05-03jason ury has been very thorough in his initial assessment of my condition. his treatment plan has been spot on.
2018-05-02Seamless experience of getting into the SPEAR facility and heading into the session. Gabe was excellent to work with!
2018-05-02Brian, Melanie, Michelle and Alysia (sorry, spelling) were all great and very helpful. All did a good job of correcting in an easily understandable manner.
2018-05-02The treatment area is often, even usually quite crowded. The number of patients treated at the same time would merit a larger treatment area.
2018-05-02Wendy and Mackenzie were great! Very helpful, attentive, and friendly.
2018-05-01Hannah Swaim - friendly, knowledgeable, attentive, thoughtful
2018-05-01Juan Correa. Smart, professional, warm and accommodating. # months now past hip replacement. Challenging life experience. Juan got me off my cane, walking and provided me with excellent treatment and a program to follow on my own. Totally happy with his terrific help.
2018-05-01Luc Riche. Very knowledgeable and attentive.
2018-05-01All the staff that I interacted with were great!
2018-05-01michelle Francesca kwame
2018-05-01Nilesia was a pleasure to work with. She pushed me hard and encouraged me to keep striving for more. She's also just a great person to talk to and made the experience at Spear really wonderful. I would come back to Spear just to work with her again.
2018-04-30Norvis> wonderfully helpful. Very professional.
2018-04-30Drissa Sangare was terrific. Very attentive and makes good conversation
2018-04-30always attentive to my workouts and progression of my treatment
2018-04-30Francesca michelle everyone good
2018-04-30Everyone at Spear is professional and friendly. Never had to wait too long and if someone thought I had been they checked in to make sure I was being taken care of.
2018-04-30Christal - absolutely helpful, concerned, friendly, knowledgeable
2018-04-30Val & Diandre - very professional and helpful in describing exercises and explaining the benefits
2018-04-30This place is amazing. I am so sad about leaving, but would recommend to everyone
2018-04-29Primarily, Carley S. worked with me and was also excellent. She is a very caring and competent tech/aide. While she is also very confident, she deferred to Becca when not 100% sure of something (e.g. a question I might ask).
2018-04-27All the techs were very helpful and friendly and handled a busy environment with ease!
2018-04-27Justin was great and knowledgable. We also had fun during the sessions and I appreciated when he pushed me on days I wasn't in a good mood and didn't feel like being here.
2018-04-27Jeff was very helpful in instructing me on how to build strength in core and lower back.
2018-04-27Greg was amazing, and very helpful
2018-04-27All of the assistants are EXCELLENT at this location. I feel like I could be friends with them. Drissa and Norvis were professional enough to challenge me to go beyond my comfort level with the prescribed exercises for my knee. They also balanced it by checking in with me about the pain levels after each set of exercises.
2018-04-27Amazing, everyone here is amazing!!
2018-04-27Brittany is superlatively good. She inquires, she thinks, she adapts, she treats. A highly personal and personable experience.
2018-04-26Rebecca Jones. She was incredibly knowledgeable and great to work with throughout my experience at SPEAR.
2018-04-26Always clean. Never too crowded. Very efficient.
2018-04-26great experience, everyone at SPEAR was great.
2018-04-26Kathryn Maykish - wonderful experience
2018-04-26My only piece of feedback is having to wait to go back to the office but I’m guessing that’s because it’s at a gym
2018-04-26Wendy and Mackenzie were great! Very helpful, attentive, and friendly.
2018-04-26IAll of the techs were extremely pleasant and helpful particularly Marie and Patrick with whom I worked with alot.
2018-04-26Jeff was great, always upbeat and excited for our sessions.
2018-04-26Everyone at the front desk has been great, i can't remember his name but the guy who usually sits at the front is always nice and courteous
2018-04-26Mr Joseph Losordo: he is a gem ! Great person, he is simply awesome .
2018-04-26Althea and Laura<br /> Both were excellent, attentive and friendly
2018-04-26Miranda<br /> Al<br /> Val<br /> All excellent
2018-04-26I can't remember everyone's names, but I never had an experience other than excellent. I also noticed how much the staff worked together to support and help one another.
2018-04-26I worked with many - Kim, Chessica, Kuame (may not have spelled their names correctly). They were always so friendly and helpful!
2018-04-26Physical therapy tech/aide Nilesia was excellent in every respect. She gave lots of encouragement, positive attitude, and made sure to instruct me on proper form on each exercise. She's the best I've worked with.
2018-04-25Miranda is awesome!
2018-04-25Chelsey, great experience
2018-04-25Mehul was always very friendly and helpful
2018-04-25Could use more natural light! The only disadvantage of this space<br /> <br /> Merin, Alexa -- They were both very helpful. Sometimes, could have been a bit more precise with my form to ensure I was doing it consistently correctly but that was not a big deal and overall they were great.
2018-04-25Diandre and Miranda were very helpful and helped me do the exercises so they benefited me the most.
2018-04-25Everyone is so great!
2018-04-25Staff is excellent, sincere and empathetic
2018-04-25Olivia and Crystal
2018-04-25Nicole Savarese: Nicole expertly guided me through the plan to rehab my shoulder, taking the time to patiently show me each exercise, as well as provide me with exercises to do at home. This was my 2nd time with Nicole, and I again will not hesitate to return should I ever have another injury requiring rehab.
2018-04-24the techs are knowledgeable as well and on top of that are very curtious and its a pleasure to come here
2018-04-24Jessie etc. All were excellent
2018-04-24I’ve had very good experiences with Norvice and Drissa. They were very kind, patient and professional at all times.
2018-04-24all aides were helpful, knowledgeable and very friendly.
2018-04-24Meghan has been so incredible with my healing process. She has taught me so much in the past 6 weeks, I feel extremely confident that I can run all over the city.
2018-04-24bikes sometimes busy but otherwise great
2018-04-24Gabe - a great help in the recovery process. Kept the mood light and gave clear demonstrations
2018-04-23I particularly enjoyed working with Laura and Jason
2018-04-21The treatment area is kind of small and can become cramped and crowded at times.
2018-04-20Everyone one staff was kind, friendly and helpful. Great teamwork all around.
2018-04-20Kwame and Francesca are awesome!!!
2018-04-20i worked with several, they were all very nice and attentive
2018-04-20everyone I worked with was really terrific- friendly, personable, helpful, never waited at all, very impressive with their focus and teamwork
2018-04-19Hannah was terrific and really pushed me. She also worked on my knee at the beginning of most sessions, except when I wanted to warm my knee up first if I hadn't had a chance as yet. Although Hannah had high expectations of me, if I truly couldn't manage an exercise, she always found an easier way for me to manage until I could do it a harder way. It often got very busy at times and Hannah had two or sometimes three other clients she was working on, so other PTs gave me the instructions and watched me to make sure I was doing them correctly. That was fine, and eventually I could do almost everything on my own, but patients can find easier ways to do exercises and I would have appreciated more closer monitoring than I received. Also, when I finished an exercise, I often couldn't see any of the other PTs I knew by name to tell me what to do next. I had to chase them down to find out my next exercise. Not all of the PTs wear name tags every day. They should.
2018-04-19Sara was great as stated before
2018-04-19Never had to wait, all good
2018-04-18Tyler and Ben are wonderful. Tyler is fun and makes the exercises enjoyable. Ben is so knowledgeable and always provides kind and thoughtful corrections which ensure you are doing everything right and maximizing your recovery. Both keep the place spotless and are always on their feet working and energetic.
2018-04-18Lukasz is amazing. When I came in I couldn't lift my arm over my head. Now, though I'm still in pain and have to have another surgery, at least I recovered a significant range of motion.
2018-04-18Had really good experiences with everyone. Katie, Justin, Meek - all great!
2018-04-18I've never been to PT before and found Spear through doing some research online/ZocDoc but was unsure of what to expect. From the moment I walked in the front desk and Lexi were better than what I imagined! I rarely had a wait, always felt like the aide's I worked with took a personal interest in me and helped me with my stretches, questions, etc.
2018-04-18Mostly Val, who was my aid during prior care under Spear. Val manages to give me the attention I need while balancing other patients simultaneously.
2018-04-18I had a fantastic experience with everyone I worked with/interacted with at SPEAR.
2018-04-17All of them are FANTASTIC at this location. Very helpful and gave great cueing guidance to ensure I had proper form with every movement.
2018-04-17Front desk staff is very friendly, courteous and helpful!
2018-04-17I didn't enjoy the first few sessions but as I got better I started to enjoy my Justin time.
2018-04-17Everyone was super helpful. Even when multi tasking was still accomodating
2018-04-17Everyone at the East 84th Street location provided a very positive experience Warm welcome, attention to ensuring I was executing exercises properly and keeping me working during the entire session<br /> <br /> Really appreciated that eveyone smiled alot and seemed happy to be at Spear and worked well together
2018-04-16All the techs were extremely helpful and informative in providing care and instructions on the exercises.
2018-04-16Melanie, love her! The front desk reception wasn't always super friendly but the PT staff on the floor is a delight.
2018-04-16Always good experience
2018-04-16Yat, Patrick- they were very helpful and nice
2018-04-13Each tech/aide was knowledgeable, offered valuable suggestions and were always supportive first then challenging. Bhavik’s leadership was apparent, but they seemed very competent to follow and/or enhance each of the PT’s direction. I worked primarily with Norvis who’s enthusiasm is contagious. She and Aadil (I worked with him also) were professional and under the guidance of the PT’s, kept me safe and encouraged me on new exercises and helped me challenge myself. Dressage is a great addition but I didn’t get to work with him much.
2018-04-13Had a few techs that routinely helped me, all which were superb
2018-04-13I appreciated how clean the entire space always was, even during the winter months when it's so easy to track in dirt and salt and slush.
2018-04-13David and team were incredibly friendly and energetic. They create a team atmosphere.
2018-04-13Truly wonderful experience. I came to look forward to my appointments not just for the relief that the therapy provided but for the great atmosphere/sense of community at murray hill.
2018-04-12All of them were excellent and attentive at all times
2018-04-12Gabe -- was very courteous.
2018-04-12Everyone at the front desk and the treatment area has been so nice to me! Greeting with a smile and remembering my name after a few visits!
2018-04-12Amanda Iger is a wonderful therapist, who has helped my hand pain so much.<br /> She is a credit to your staff at Spear Physical Therapy.
2018-04-12Really enjoyed interacting with the whole staff - including Tyler, Chris, Joe and all the therapists. Very lively and fun environment.
2018-04-12Diana and Janhvi were always so great and always a lot of fun!
2018-04-12Nilesia was great! She was super helpful and was always paying attention to my form as i went through my exercises. She is very motivational -especially when i was rowing! Brian was also very helpful when i worked with him! Great experience overall!
2018-04-11Tech/aides always rotated but every single one was really helpful and nice. No complaints at all!
2018-04-11Front desk staff remembered by name on my second visit.
2018-04-11abby, lindsey, mehul, arianna. all were excellent. they made me feel welcome each visit and were always upbeat and caring.
2018-04-11Had a great experience with all... Mahul, Abby, Arianna and Lindsey.
2018-04-11Kristin was efficient,courteous and made my sessions easier. Excellent therapist.<br /> Kwame and Michelle were also very professional and courteous.
2018-04-11Was amusing to see them try and do the exercises with me
2018-04-11We had a lot of fun, great attitudes.
2018-04-11Excellent staff - from the PT's to the front desk.
2018-04-11Jen Ramos has been a very educational physiotherapist. I appreciate her inclination to properly explain everything she was doing, as well as what she was theorizing, and how she went about validating her conjecture.<br /> <br /> She was also quite good about sharing her knowledge and process with colleagues on several occasions along the way.<br /> <br /> Finally, I also appreciate how she reached out to my fitness trainer to let him know what she'd found and what we were working on, allowing him to complement the stuff she was working on with exercises he was able to construct for me.<br /> <br /> You're really lucky to have her here!
2018-04-10Everyone was super helpful!
2018-04-10Tech aides during the first part of my therapy were Gabe and Olivia. In the latter part, Jeremy, a student intern, supervised my exercises under the general direction of Sean.
2018-04-10I had multiple tech/aides they were all awesome!
2018-04-10Amazing work performed by Sarah and Karina and all staff that participated in my recovery efforts.
2018-04-10Josh and Reyanna have been exceptionally helpful
2018-04-10i quickly learned that arriving close to appointment time is best in winter due to need for locker space.
2018-04-10Everyone is terrific. All staff, very welcoming.Front desk helpful if needed.
2018-04-10zack and jesse were fucking amazing and you guys would be stupid not to hire them after they graduate. like, for real. extend them an offer today. Seriously though, everyone was awesome. so many great people here. Jesse and Zack were friendly, helpful, supportive, inclusive, and all around rock stars.
2018-04-09The whole experience was pleasant!
2018-04-09I've worked with various techs, and they've all been great! Alexa was particularly awesome - we both share a love for yoga, so she was a particularly good fit for me.
2018-04-09All workers, both at front desk and in therapy room, were always very accommodating and friendly.
2018-04-09Nice even early in the morning!
2018-04-06John, Greg, and Kwame stand out, but everyone was fantastic
2018-04-06Gregory Moy - excellent experience; his massage therapy was superb.
2018-04-06justin was a great help to me also, very helpful, meek helped as well, always so courteous, and making me feel really comfortable. manny i enjoyed, especially helping out. jess, and christina a big help too. katie is good also. most of all i really appreciate christen, my pt. she really blessed me with her knowledge of taking care of my situation . i was in great pain, when i first started pt with her, and now i am feeling soooo much better.
2018-04-06I was a 7am appointment so I never had to wait to go back to the treatment area and was able to get started right-away. All the aides were amazing and helpful -- you have an amazingly friendly and helpful staff.
2018-04-05The treatment was legitimately painful at first. But ultimately worth it. No pain, no gain -- literally.
2018-04-05val, sam and al were all great aids - knew all of the workouts and were very friendly
2018-04-04Pat Yat and Alyssa
2018-04-04Lindsey, Mehul, Jason, Don are all fantastic!! They were very attentive and responsive to my needs. I look for a challenge in my PT appointments, and they kept me honest!
2018-04-04I just can't say enough great things about the whole staff. They attentive, friendly and understanding.
2018-04-04Michelle - she is amazing. KUDOS for hiring her.
2018-04-03there were a few different ones but they were all great
2018-04-03AJ - always very nice and focused on what specifically needed working on and the trajectory session by session as I progressed
2018-04-03could be the time of year but sometimes its a little stuffy in the treatment area
2018-04-03Kate was fantastic; very friendly; always remembered the details of my condition and even the non-medical things we talked about, which I found to be very welcoming.
2018-04-03I had quite a few different aides help out, so I'm not sure of all their names. Everyone was friendly, personable, and helpful.
2018-04-03I usually arrived a bit early, but Christina was able to take me alittle early.
2018-04-02I worked with Jacklyn & Terrence. Both were incredibly helpful and friendly. I appreciated their energy during every session. It made the recovery process that much more manageable.
2018-04-02Never had any wait times for my scheduled appointments. Staff were always very welcoming and helpful.
2018-04-02Everyone is very nice.
2018-03-30Joey is amazing, so knowledgeable and he gave me total confidence, which was big part of the fast recovery. Alvin the intern was great to and I have only positive experiences with all the tech staff.
2018-03-30Jen was magnificent in all aspects of treatment (though she could have been harder on me when I disobeyed medical instructions). The aides who assisted throughout were also very helpful.
2018-03-30ana is really really wonderful her interest and engagement never fades. she is smart, skillful and lovely
2018-03-29Camille was excellent!
2018-03-29Aadil, Drissa, good experiences with both.
2018-03-29I've had the pleasure to work with each of the aides. All are very friendly and pay attention to detail and ensure you are executing the exercising properly.
2018-03-29Amanda is always positive and patient and caring.
2018-03-29some front desk staff looked at times overwhelmed and not always acknowledging<br /> <br /> the treatment area can get very crowded
2018-03-29I worked most frequently with Gabe--he is knowledgeable, friendly, funny, and a pleasure to work with. I found absolutely everyone with whom I interacted to be the same way. Great environment and vibe--had not expected to look forward to my rehab!
2018-03-29Never had to wait. Sometimes gets too tight
2018-03-29Camille - also very friendly & competent.
2018-03-29I think i've met all of them, and they were all great, friendly, and attentive.
2018-03-29Francesca - she's great!
2018-03-29WHEN IT IS CROWDED (ON THE FLOOR) , IT IS REALLY CROWDED
2018-03-29Kim and the gang (sorry I did not get all the names) made my experience very enjoyable. They were attentive and nice to work with.
2018-03-29Alyssa, Nisa, Natalia - I have worked with all three of them - excellent experience every single time. Patient, clear in explaining and knowledgeable in answering questions
2018-03-28Really enjoyed interacting with the whole staff - including Tyler, Chris, Joe and all the therapists. Very lively and fun environment.
2018-03-28Lia was great and caring no negative comments
2018-03-28Chelsea and Tawney - great! I also worked with them before.
2018-03-28No wait to get in. Everyone is helpful to give the care that is needed
2018-03-28everyone was amazing. kind and supportive all around. and good looking too!
2018-03-28Amanda was very helpful with me. She gradually increased the difficulty of the activity I did, and understood my progression very well.
2018-03-28Very professional and knowledgeable. Mohit was an excellent communicator.
2018-03-28Very professional and knowledgeable. Mohit was an excellent communicator.
2018-03-28Ninia was so friendly and loving to work with. I knew she cared when she was caring for me. Vinny, although harder exercises really got me feeling stronger where I felt weak and can leave with the knowledge. Zach made sure he was caught up with everyone else's exercises with me and was able to adapt them to his style and give me even more pointers. Overall great team and everyone has something to add.
2018-03-28AJ is terrific. very knowledgeable. went at my pace and pushed when I needed it. explained every exercise.
2018-03-28Michelle is the best!
2018-03-28laura and chelsea were great, explained exercises correctly and thoroughly. They were attentive and patient with my lack of athletic abilities. They were great techs!
2018-03-27My tech aides are Collins and Michelle. They are great supports to Greg. They both have excellent vibes and positive attitudes, although Collins tend to be a little "playful" sometimes, trying to appear fierce (not). They make my hour session fun.
2018-03-27everyone is extremely kind. I never had to wait. All of the aides that helped me were very knowledgeable and friendly. Special shout outs to Althea
2018-03-27Both Terrence and Jeremy were super friendly and really helpful/informative. I really enjoyed my first evaluation and felt I left with great guidance.
2018-03-27ANDREW IS GREAT. VERY KIND AND NICE...
2018-03-27Locker space is inadequate.<br /> Camille
2018-03-27I don't think I had one
2018-03-27Val and Diandre are excellent
2018-03-27Everyone at the facility was always extremely helpful and pleasant to interact with. It is clear that, from a patient perspective, all of the tech/aide's enjoy being here and working with patients.
2018-03-27I am late more often than I am proud of but the front desk staff are still always so sweet about letting me check in or fill out paperwork after my appointment. Ray is always especially kind and helpful.
2018-03-26Vinod Singh and Ryan (don't know his last name, but awesome intern)
2018-03-26Patrick. Excellent care all around from everyone.
2018-03-26Sometimes the room was cramped and techs spread thin, but not too bad at all
2018-03-26Thels and Connie are the best.
2018-03-26Front desk of the gym area didn’t call back to Spear a couple of times, so I was left waiting for about 15 mins into my apt.
2018-03-26Melanie is great
2018-03-26All in all it was a great overall experience.
2018-03-24Rachel and Camille are great! Good senses of humor, and listen well.
2018-03-24Christen Key is committed and a pleasure to work with.
2018-03-23Luc always started each session assessing my pain level if any. Very attentive and kept warm ups consistent.
2018-03-23all the techs are very good. Everybody is perfect
2018-03-23AJ was great
2018-03-23Val/Deandre/Miranda and Sam were all fantastic. So helpful and motivating.
2018-03-23Multiple-- all very professional, knowledgable, and patient. Miranda and Val in particular.
2018-03-23different ones all the time, whoever saw I needed help, usually afternoons are busy
2018-03-23Everyone here was excellent. All of the aides were really helpful and made sure I knew exactly what exercises to do and set me up very well each visit. KB, Darrin, and Ray helped me out multiple times and all were excellent.
2018-03-23Multiple-- all very professional, knowledgable, and patient. Miranda and Val in particular.
2018-03-22The front desk staff were very prompt. The whole office is very clean and I felt every aide that worked with me were passionate about PT and knowledgable about the stretches.
2018-03-22I worked with all the aides at this location - all wonderful!
2018-03-22LAUREN LAUREN LAUREN...MY SAVIOR. ALL GOOD EXPERIENCES. THANKS AGAIN.
2018-03-22Jeffrey Smith = knowledgeable, friendly, courteous.
2018-03-21all of them.
2018-03-21Patrick, Yat and Alyssa
2018-03-21David Block. Very friendly and professional. David really understood my symptoms.
2018-03-21Nicole Surach is the best. She is super kind and patient and helpful. Her willingness to listen and be intuitive is not something you can learn, its something some people have and I believe it's extremely important for someone dealing with body aches and pains. She is also very knowledgeable in her field and she expresses that knowledge clearly so a normal person who doesn't know anything can understand.
2018-03-21I worked with Dominica and Deandra and Jahnvi - all were wonderful, very nice and helpful
2018-03-20Front desk was always friendly greeting me and super helpful dealing with insurance queries. I never had a wait to receive treatment. All the techs and aides are amazing and always ready and willing to help out in treatment. Chris and Justin were a joy to work with and they were always down to sweat with me.
2018-03-20Yat Pat Alyssa Misa
2018-03-20John Mac, Greg, Kuame, Michelle and all of the other aids were really great and showed excellent knowledge about all my exercises and always showed a willingness to help.
2018-03-20Everyone in the front desk and all the techs were super friendly and helpful.
2018-03-20Excellent assistance from Abby and Ari.
2018-03-20The entire team was great and the atmosphere was motivating for anyone looking to recover from an injury.
2018-03-20Yat She carefully observes mybody positions during exercises and makes sure that I am doing them properly to engage the right muscle groups.
2018-03-20Everyone was extremely friendly and made me feel at home from the get go.
2018-03-19Both Vinny and Ryan were always ready to start immediately and were always very friendly.
2018-03-19The PT aids are very friendly and work hard to help me through my exercises during my session.
2018-03-19Yosef with Meghan. He was very helpful, present & friendly.
2018-03-19Deandre. He was very nice and pushed me. Really liked him, was very helpful and made me do every exercise to the best of my ability.
2018-03-19All the techs/aides are helpful, know your name and keep the experience fun.
2018-03-17Lindsey is awesome
2018-03-16Norvis- excellent gentle and kind
2018-03-16Alyssa, Yat, Mica and Pat were consistantly personable, caring and compassionate.
2018-03-16Ariana was my tech and she was excellent. She always made sure that I was taken care of, understood the exercise, and didn't have to wait or be confused.
2018-03-16I have had help from Gabriel and Jeremy
2018-03-15Wendy and Mackenzie. They were always very helpful and offered great advice during exercises.
2018-03-15Luc was great. No nonsense about pushing you towards where you need to be in your progress but in a kind, motivational way. Would completely recommend him to anyone who needs a PT. Shout out to Justin and Mel who were also amazing.
2018-03-15Melissa is wonderful! She is always contagiously up and happy: she helps me stay positive and motivated. She is knowledgeable and forthcoming with information and quick to explain to me the how and why I'm doing what I'm doing.
2018-03-15Love that I was encouraged to come to begin work whenever I arrived. Could get a bit crowded at times but I understand how busy the practice is.
2018-03-15Miranda, Samantha or D'Andre usually - all helpful and friendly
2018-03-15Wendy and Mackenzie. They were always very helpful and offered great advice during exercises.
2018-03-15Ari and Mehool were both absolutely amazing!! Constantly helping out and making sure I was kept busy and doing my exercises correctly while I was here.
2018-03-15There were a number of aids/tech helpers and PTs who were all fantastic.
2018-03-15The entire staff is courteous and customer oriented.
2018-03-15Drissa and Adeel have been excellent. Great, friendly company who took care of all of my needs.
2018-03-14Camille and Rachel. Nothing bad to say. Always warm and kind
2018-03-14very courteous and professional staff and PTs.
2018-03-14All of the staff I interacted with were great.
2018-03-14Justin, Meek, Christina, Jess and Katie are all good people and great techs; very helpful and pleasant to work with.
2018-03-14Jasmine and 2 ohers
2018-03-14The staff at the front desk was always very kind and remembered me after my first appointment.
2018-03-13My aide was so friendly and helpful! She also always seemed very well prepared.
2018-03-13all the aides/techs are lovely and helpful and very encouraging
2018-03-13Very good staff on the floor. Alexa and Jasmine are extremely friendly and helpful. Merin is very meticulous about doing all the exercises right. Overall all the staff are very friendly
2018-03-12I worked a lot with Miranda. She was great. Helpful and professional and nice to talk to. She knew the exercises well. I also worked with Dion who was also very conscientious and helpful. He always smiled.
2018-03-12Three ladies were particularly helpful during my visits. Their names are Dominica, Merin, and Deanna.
2018-03-12Pat and Yat were fantastic. Always very pleasant, funny and attentive.
2018-03-09Kristen was great, very knowledgeable, approachable and willing to answer any questions I had. Everyone was very friendly and helpful!
2018-03-09Everyone is amazing and this place funs like a well-oiled machine.
2018-03-09Kathleen O'Donnell Pickert - great experience! She knows her stuff and was very helpful.
2018-03-08I loved all the women at the front desk. lovely energy, helpful, and warm.
2018-03-08Tyler Rodriguez is wonderful to work with, he is always helpful, friendly and great at explaining exercises.
2018-03-08Zack and Jessie are really great and make the experince pleasant but also know a lot about PT.
2018-03-07Mackenzie & Wendy were perfect!<br /> <br /> The treatment area is somewhat cramped (not enough room for coats and the like), but overall very usable.
2018-03-07Multiple techs/aides assisted Justin in providing my treatment.
2018-03-07Everyone I interacted with was exceptionally friendly and helpful.
2018-03-07The studio is great, even when busy. The aides have always been friendly and immediate to help with issues in exercise form
2018-03-07All the tech aides have been amazing - they are very helpful, friendly and encouraging and always have smiles on their faces even though often I am here at ungodly hours (7am).
2018-03-06Camille was helpful and fun to work with. Kept me smiling through my exercises
2018-03-06Extremely wonderful staff in all ways
2018-03-05Lukasz Mroz was my tech and I can't say enough good things about him. He was wonderful in every way.
2018-03-05Intern Jeremiah was very good; all aids very friendly and helpful. Also worked with Laura for one session
2018-03-05See above for front desk staff. Tech staff was fabulous, everyone has their own personality and all are committed to getting patients to work hard and get better.
2018-03-05Wendy was always helpful. Very knowledgeable and really friendly.
2018-03-02The staff at this location is extremely personable and helpful!
2018-03-02Gabe was really helpful and super friendly
2018-03-02Ari, Lindsey, Mehul, Abby, Nan alt. for 2 weeks in Feb.
2018-03-02All of the techs were super friendly and knowledgeable.
2018-03-01Josh - great<br /> Rayena - great<br /> Ronny - great
2018-03-01The tech /aide they welcome you with a smile and make you feel like home ,
2018-03-01Amanda was courteous, friendly, inventive, open-minded, helpful and fun to work with.
2018-03-01Everyone I interacted with was great
2018-03-01No bad experiences with Olivia
2018-03-01all techs were very nice and helpful
2018-03-01Josh is very outgoing and attentive to my needs!
2018-03-01Everyone was welcoming and made the visits comfortable and pleasant
2018-03-01All of the staff was very attentive and very responsive. I always felt well taken care of.
2018-03-01Everyone was super helpful and attentive at all times.
2018-03-01all excellent experiences
2018-03-01Kim/Jessica - both were very helpful and frieldy and knowledgable.
2018-02-28Olivia and Gab both made me laugh quite a bit. As an educator it is always in any setting a joy to see learning in action. They were helpful, inquisitvie and over all just lovely.
2018-02-28All friendly, courteous and kind, and very professional.
2018-02-28Jess, Justin, Meek, Christina, and Katie were all wonderful!
2018-02-28I have never had such a good experience at a doctors office/therapy office. I was excited to come every time. Everyone has been extremely friendly and helpful across the board during my treatment. It was like I was coming to visit a group of friends who helped me rather than a stoic treatment facility. 15/10 excellent.
2018-02-28Everyone was great and everyone helped each other out to make appointments run fast/smooth
2018-02-28Jason, Chelsea, Althea - all great!
2018-02-28Great customer service. Folks at front desk are excellent.
2018-02-28All aides in the office were helpful and always willing to assist my therapist without question and with full enthusiasm.
2018-02-27The PT Tech Camile was very knowlegeable, friendly,and very courtious. I always felt closly watched and giv4n excellent care.
2018-02-27Man Li was excellent - made coming into PT a fun experience.
2018-02-27Alyssa, Misa - very good experience
2018-02-26Kyle & team - Very good and attentive
2018-02-23Great experience -- Christina, Justin, Meek, Katie
2018-02-23Miranda is great
2018-02-23Yat, Patrick and Alyssa over the 4 month period -- terrific instructions (and corrections) always dispensed with a smile and attentive care. Natalia also filled in very well when needed.
2018-02-23Various - overall great experience, always pushing me for the best results.
2018-02-23Laura was always very helpful in showing me how to perform each movement and cheering me on as I worked through my routine.
2018-02-22Lukaz - best experience
2018-02-22Camille was the tech who worked directly with me throughout my therapy. She is always on point and worked and watched closely when I performed my exercises. She is knowlegeable, professional and knows how to show you how to perform each exercise properly.
2018-02-22You guys are the best.Nuff said.
2018-02-22Alissa, very kind and helpful in showing me the exercises.
2018-02-22Joe Losorto-great therapist.
2018-02-22Amanda Iger is very knowledgeable and helpful
2018-02-22meghan and joseph. got along great with them both. excellent experience.
2018-02-22Excellent experience. Very helpful and friendly.
2018-02-21everyone was amazing to work with
2018-02-21roses are read violets are blue ..... Kimberly & Franchesca were really great too !
2018-02-21I was helped by both Zach and Camille with all my exiersices. They made it a much more pleasant experience.
2018-02-21Would be great to have more space for clothes storage -- need long hanging lockers put back if possible
2018-02-21Lindsay and Mehul were great to work with. They watched and corrected my form through each exercise; I've learned a great deal from them.
2018-02-20everyone so nice and helful
2018-02-20See at Q4.
2018-02-20See at Q4.
2018-02-20It was downright FUN!
2018-02-20Everyone is the bomb here. No complaints. 10/10 great experience
2018-02-20I was often welcomed by name at the front desk. very comforting.
2018-02-20not sure who tech/aide was
2018-02-20Norvis is super nice and is always friendly and helpful!
2018-02-19All of the tech aide were fabulous especially Chelsea! She was very attentive, positive and helpful. She took the time to make sure I was doing exercises properly and showed me all the exercises. Great job keeping the training area clean also!
2018-02-19Althea very attentive very helpful
2018-02-19Gabe. He was good and was able to help
2018-02-19Each and every person has treated me with respect,courtesy,and encouragement.h
2018-02-19various, but rachel was always great.
2018-02-19Pat is always very helpful!
2018-02-16Lukasz and the staff are great.
2018-02-16Ollivia , excellent and good spirit
2018-02-16Ariana - Excellent experience
2018-02-16I worked with all of them. They were all knowledgeable and friendly and very helpful.
2018-02-15Alyssa and Misa: all excellent
2018-02-15Amanda Igor was great
2018-02-15gwen is very good for me. she is excellent.
2018-02-15meghan king is the best - intern joseph was very helpful - katherine was helpful and so nice as well - excellent experience
2018-02-15Super nice super professional!
2018-02-15they were all excellent!
2018-02-15lauren was an excelent tech, and all the staff
2018-02-15Very friendly and approachable therapists and staff.
2018-02-15Aadil Mendez. Very upbeat and helpful.
2018-02-15Kim and Francesca were always fun and friendly, and I always felt like they were watching me to ensure I was doing the exercises correctly.
2018-02-14Jasmine, Alexa, and Merrin
2018-02-14All of the staff have been extremely helpful, from answering any billing questions I had at the front desk to helping me with my exercises throughout the session. I rarely, if ever, had to wait for someone to assist me. All of the staff are also extremely personable and made this a very welcoming place to be.
2018-02-14The front desk staff could have been friendlier, she barely said hello and I often had to prompt her to take my copays. I started early and sometimes I was taken back before she arrived, and she lectured me on not paying first. If you're not in the front I can't pay!
2018-02-14accommodating to early arrivals
2018-02-13Abby, Ari, Mehul, and Lindsay all helped me over the course of my treatment. They were all friendly and very helpful. All of the aides I worked with took extra care to make sure I was doing exercises properly, and explaining why changes helped me more. They were also all very attendant to my comfort, helping make sure exercises are the most helpful without being painful.
2018-02-13Nilesia, Brian, Melanie
2018-02-13Mehul is awesome!! Lindsay, Abby, and Ari have all been so helpful with explaining and demonstrating the exercises appropriately.
2018-02-13All aides I worked with were friendly and helpful
2018-02-13Andrea was amazing and very understanding of my shoulder pain: I am now able to raise my arm to put a coat on without pain. Wendy was also great in helping me with new exercises and strengthening my shoulder, Everybody was so nice and fun to talk to.
2018-02-13You've got a team of rockstars in this office!
2018-02-13Deondre is terrific and Miranda pleasant and helpful also
2018-02-13There was never a wait, and the staff and my trainer could not have been more friendly.
2018-02-13I love Brittany and all of the techs! They are all so sweet and nice to chat with.
2018-02-13As mentioned above, the staff was top-notch regarding kindness, comfort, help, and overall courtesy. Very professional, never any problems or wait times, and a great environment for physical therapy. The techs and aides were great. Over the course of a year of working through a difficult issue, Christina, Katie, Justin, Meek, and Jess all helped with their constant presence and cheerfulness, alongside their expertise.
2018-02-12I receive top notch help from everyone I encounter the minute I walk through the door. I feel like I'm being thoroughly looked after. I never feel rushed. Everyone is a genuine and affable.
2018-02-12all great, Marina, Dion, Val
2018-02-09All staff were courteous. I had different techs and they were all very helpful and pleasant.
2018-02-09Great experience. All of the techs were fabulous. I mostly worked with Karina, Merin, and Jazmin who were all attentive, knowledgeable, and supportive. I also worked with Nik a bit on my last couple of appointments & he was just as stellar as the rest. (Sorry if I misspelled anyone's name.) The techs & therapists on the floor were always available, and I loved how the whole staff works as a team.
2018-02-09The desk staff at Spear are more or less the nicest people in New York ☺️
2018-02-09Amanda - great!
2018-02-08Everyone: Abigail, Lindsay, Nehu, and Arianna they were all great and very helpful!
2018-02-08Catherine and the young girl who is going to Monmouth University..(forgot her name, oops!) Both were very nice and helpful
2018-02-08Meek and Kristin were very nice, efficient, and helpful.
2018-02-08Yat , and all of them .
2018-02-08Gabriel accomplished - gaining experience - very helpful
2018-02-07Cristina is great! Very helpful and friendly and expect her to a super PT
2018-02-07Camille<br /> Annmarie<br /> Rachel<br /> Jessie<br /> Jess
2018-02-07Deanna, Merin, Nik, Jahnvi, Sara were all very helpful during my time here. They always helped me with my form when it came to different exercises and were always friendly and attentive.
2018-02-07Everyone was awesome!
2018-02-06Olivia is such an asset to your practice! She is attentive, kind and super-knowledgeable. I love how she provides suggestions about my posture when I am doing a new exercise. I always feel that I am in good hands when she is here.
2018-02-06Katie was wonderful!
2018-02-06A little busy sometimes, but that's just being nitpicky. Also - a better changing room bathroom would be great, but again - that's nit picky. It's the quality of the PTherapist that matters and the care was excellent.
2018-02-06zach helped me frequently - he was very knowledgeable and friendly, really enjoyed working with him
2018-02-06Josh and Ronnie--he was very helpful with setting up the equipment
2018-02-06zach helped me frequently - he was very knowledgeable and friendly, really enjoyed working with him
2018-02-05Kathryn Maykish: Kathryn was amazing, she helped me incredibly and was extremely knowledgeable and attentive. I went from not being able to walk to resuming full activity within less than two months. Better than i could have hoped for
2018-02-05all very good
2018-02-05Camille is great, very nice. <br /> Zach is a great soccer player. <br /> Annmarie is very nice.
2018-02-05Luc was always accommodating and friendly. He is a good guy and was a pleasure to be around. He effectively helped me heal and taught me how I can continue to strengthen my injury outside of PT.
2018-02-05Nick and Marin. Both were outstanding-- very knowledgable, friendly, and patient. Dominica was also very helpful.
2018-02-03Everyone I worked with it was great, but Don was especially helpful.
2018-02-02All of the staff greeted me with smiles when I arrived for my visits. Discussions didn't just circle around my therapy or injury. Often times, we discussed weekend plans, family and home. I felt like I got to know all the staff members that worked with me and it made me very comfortable.
2018-02-02Nilesia/Brian. They were both fantastic. They did a great job being patient, correcting form and overall ensuring a full recovery.
2018-02-02I can't say enough good things about Miranda and DeAndre. They were always encouraging and helpful to me during my recovery and program. Thank you!
2018-02-02Stephanie has always greeted me with a smile. She has been attentive to injury and very accommodating in creating and adjusting the treatment programs.
2018-02-01I've worked with several and they've all been great. Kris (spelling?) was especially fantastic at breaking down exercises, showing me new things and always staying positive.
2018-02-01The front desk staff is was so friendly and nice, and it was really nice that they learn the patient's names. It makes visits timely and positive, and makes it more comforting to come in.
2018-02-01Excellent staff both physical therapists and assistants. Dynamic very welcoming, concerned and the work is done in a very good ambiance.
2018-01-31Zach was great!
2018-01-31Had multiple tech/aides and all were extremely helpful and friendly.
2018-01-31Everyone (all the techs) was super helpful, knowledgeable, out going, creating a great vibe and fun experience (well as fun as PT can be).
2018-01-31I have had several techs/aids during my visits; they were all very knowledgeable and kind.
2018-01-31Mehool, Ari, and Lindsey were great to have around, helping me get the proper technique on exercises.
2018-01-31Both aides I had were great
2018-01-30Everyone has been absolutely FANTASTIC. I think I've worked with a few techs, but even the techs I have not worked with treated me with such kindness and care that I have to give a shout out to everyone involved.
2018-01-30Lindsay was very helpful describing exercises and answering questions
2018-01-29Kyle was awesome!! He immediately made me feel good about my return to basketball since he had literally experienced the exact same injury and had rehabbed without surgery before returning to football. He was always prompt, attentive, and super easy-going/friendly. Same can be said for all other staff I interacted with. For PT being an evening thing after a day of work on a Monday it could easily be an annoying experience, but I thoroughly enjoyed each session and left feeling like I'd make real strides.
2018-01-29Chelsey and Jason spent the most time with me - Laura was good too. Chelsey's been with me since she started at Spear, and she's always great and has a smile on her face. I miss Orsi and Ellie, too!
2018-01-29Kwame was very helpful and supportive and aided in my recovery process
2018-01-29Justin, Jess, Katie, Meek... Plus special mention to Phaeleu
2018-01-26Nick and Karina were especially great
2018-01-26Kristen did an excellent job in working on my pain. When she wasn't available, the other aides did wonders. (Kim did a great job teaching me the stretches with the green band -- unfortunately, I finally learned how to do them on my last day of PT) LOL
2018-01-26Everyone is fantastic. The assistants who help with the exercises are knowledgeable, helpful and kind.
2018-01-26Laura. very good experience.
2018-01-26Alexa and Jazmine were wonderfully patient and encouraging!
2018-01-26knowlegible patient and lovely
2018-01-25Good experiences with all aides with icing and helping if Mel was busy for a few minutes. Meeks was especially helpful.
2018-01-25Aadil and Norvis are excellent and will make fantastic pts.
2018-01-25Zach, Camille, Rachel, Annmarie were all very helpful, very warm, friendly, funny and a huge part of why the experience was so great!
2018-01-25Yosef, Katherine and Darren were all great.
2018-01-25Everyone very friendly and knowledgeable.
2018-01-25Laura was a very good, knowledgeable therapist. I enjoyed working with her. I also like Nicole a lot. She helped me when Laura was not available. Great staff!
2018-01-24Everyone was very helpful and friendly. Had a very great experience.
2018-01-24Brian and Nilesia - very positive experience with both. Giving advice on technique etc and encouragement.
2018-01-24The greatest staff ever. Love 'em all.
2018-01-24Michelle was always cheerful/pleasant, and made sure to offer help if I had a confused look on my face
2018-01-24Fast efficient kind and courteous
2018-01-24sessions always began on time
2018-01-24Jason and all of the techs who helped out (Zach, etc.) were all attentive to my concerns and cognizant of my needs.
2018-01-24Jasmine & Maren - both very friendly, nice and helpful
2018-01-23Nneka, Rhonda, and everyone at the front desk are incredibly, kind, considerate, and accommodating. The first appointment I ever made here, Nneka helped me work around a last-minute conflict--she got me in and out in a timely manner so I made my other appointment on time. I have always felt taken care of in regards to scheduling and changes, no matter how last-minute.<br /> <br /> Some of my favorite techs were Abby, Mehul, and Ari, although everyone was always super helpful and attentive. I loved their attention to form and care throughout.
2018-01-23Laura and Tanie are the best!
2018-01-23Both aids were extremely friendly and helpful with my movements. Friendly, personable and knowledgeable
2018-01-23Mackenzie was very helpful with questions and walking me through new exercises and would provide feedback.
2018-01-20Every aide was caring and attentive at all times
2018-01-19Justin was amazing and a great person to have at your company. Keep him and don't lose him
2018-01-19Laura - Excellent<br /> Tawney - Excellent<br /> Jason - Excellent<br /> Chelsea - Excellent
2018-01-19Kwami - Very helpful and friendly. Provided tips and critiqued poor form.
2018-01-19Samantha, Val, D'Andre, and Miranda were all awesome! One thing I'd recommend is that they watch me do the exercise a few times to make sure I'm not cutting corners.
2018-01-19George Padin. Very professional and easy to speak to.
2018-01-18Sometimes many customers are at the front desk at the same time. It will take longer to get through depending on the timing.
2018-01-18even when therapy area was crowded i always felt like my PT was paying attention and I was safe
2018-01-18Sometimes the air conditioning made it a little cold - but the therapists and techs were always aware and offered to move out of the airflow
2018-01-17Mehul was always very nice and helpful when helping me in addition to Lukasz!
2018-01-17Literally everyone I encountered was lovely
2018-01-17PT aides were all great
2018-01-17Camille, Anne Marie
2018-01-16Great experience every time
2018-01-16I worked mostly with George, Zach, and Camille, who were all excellent. They were fun, personable, knowledgeable about explaining exercises, answering questions, and giving adjustments. I liked the running joke we all had about how I am definitely not a morning person and often rescheduled my morning appointments. Whatever, guys! <br /> <br /> I also had one session (my last session) with Lisa, who was also great! She gave me an incredible leg massage and showed me new hip exercises that I've been doing at home.
2018-01-16Worked with a few - all really easy going and helpful
2018-01-15Every single visit was a pleasure. The attentiveness of David and the rest of the team was best in class. Could not have asked for a better experience.
2018-01-15Lindsay, Abby were the primary team and were fantastic. Friendly good vibe and always helpful. When they were not around the others were just as helpful and friendly.
2018-01-12Lindsay, Abby, Ariana and Mehul were all equally amazing and were all knowledgeable. They were always eager to assist and model exercises to eliminate confusion or injury. Ariana, was initially my first interaction with Spear in the lobby and I was convinced that it she was a reflection of her peers that I was in the right place. They did not disappoint!!
2018-01-12Francesca- Excellent- sweet, good-natured and on point with all the details.<br /> Michelle - Amazing and friendly and always ready to help me<br /> Kim - Excellent and professional and willing to give more than expected.<br /> I will miss working with these incredible and lovely women!
2018-01-12I worked with Chelsea, Tawney and Laura at all different times. Had great experiences with all of them! They explain each exercise well and seem genuinely interested in my life and success.
2018-01-12Everyone was great!
2018-01-12I had a number of different aides (Cesca, Kim, Kwame) and each was extremely qualified, personable and knowledgeable.
2018-01-11Everyone here is extremely nice and friendly.
2018-01-11Katie and Christina were wonderful, friendly and always very helpful.
2018-01-11Sometimes had to wait 10 minutes for appointment to start even though showed up on time.
2018-01-11THE LOVELY AMANDA IGER
2018-01-11It's nice how much space there is at the Brooklyn location. Plenty of room to many different exercises. The equipment seems to be of high quality.
2018-01-11Camille was great!
2018-01-11The staff and facilities are all terrific.
2018-01-11Tracy was super sweet and made such a difference in my ankle! When I first got here I was struggling a lot and week by week I really felt my foot getting stronger and stronger. Each appointment was awesome and I'm really thankful I got to come here.
2018-01-10Everything was great, although occasionally the overall space for exercises would get a bit crowded, but nothing to wait a long time for to clear up
2018-01-10Again, the service was impeccable and the staff is amazing. A truly great experience.
2018-01-09Yat and Patrick were both extremely helpful and friendly during each and every time I've visited.
2018-01-09Melanie Rocchio - Melanie made my physical therapy enjoyable rather than feeling like a chore. She really helped me recover quickly and Melanie is extremely friendly and professional. The atmosphere is relaxing and fun, yet serious when needed.
2018-01-09Sam, and Miranda were terrific.
2018-01-09Jusrin, Meek, Jess and Katie
2018-01-09Michelle was attentive, instructive, friendly, and helpful!
2018-01-09Norvis is great! Very detail oriented
2018-01-09chelsey was very helpful in assisting me when tracy was busy
2018-01-08they were all wonderful, friendly and helpful
2018-01-08Meghan is gifted and a wonderful PT. SHe'd be my first choice if I were to need PT again.
2018-01-08Kathleen and the girls are such a pleasure to be around and super helpful and always friendly
2018-01-07Mehul, Ariana, and Lindsay were all terrific to work with.
2018-01-05Ana Wu - excellent communication to describe form. Gave me the tools to go forward on my own.
2018-01-05Absolutely everyone at this location is fabulous. Couldn't have asked for better staff throughout my recovery.
2018-01-05Camille, Zach and Tiffany all super helpful and pleasure to interact with.
2018-01-04Justin, Christina, Katie, Meek and Macy were all very helpful and friendly. All of the techs are knowledgeable and courteous. They were very helpful with keeping me on track and making sure that the exercises were performed properly. They also made it a fun environment to do physical therapy in.
2018-01-04meghan and josh were very friendly. they even performed plank parties with me knowing planks were my most hated excercise.
2018-01-03I had a great experiences with Chris, Nicole and all their aids.
2018-01-03Laura and Christina provided excellent care
2018-01-03all was good wuth Meghan King
2018-01-03Mackenzie was very helpful with questions and walking me through new exercises and would provide feedback.
2018-01-03Patrick and Yat
2018-01-03Patrick and Yat
2018-01-03Nik - He was very attentive to all my needs. Physical therpary was a blast to come to in the morning,
2018-01-03Anne-Marie and Rachel were great.
2018-01-03Miranda- Very Good and always pleasant and friendly.
2018-01-02Chelsea - very helpful
2018-01-02Everyone has been so friendly and amazing. I'm sad to be leaving!
2018-01-02Mehoul is always here when I am here and is always very helpful.
2018-01-02Zach is friendly, patient and knowledgeable. Remains engaged throughout therapy sessions.
2017-12-29Gabe and Olivia - all caring
2017-12-29Jasmine/Merin were the techs that worked with me the most. Both were very nice and easy to work with.
2017-12-29I had many, all were great, helpful and friendly.
2017-12-29all were the best
2017-12-29Patrick and Yat. Professional, friendly and concerned about my success.
2017-12-29I worked with Kirsten, Aaron and Joe - they were incredible and very professional! Ray from the front desk was great as well - the whole staff is extremely professional, timely and helpful!
2017-12-29Joseph Kim was understanding, informative, constructive, and helpful in every way from my first visit through my final appointment.
2017-12-29The staff are courtous and try very hard to work with me even when i was not very pleasant.
2017-12-29Everyone on the team is terrific. Anticipating needs. Watching carefully. Genuine. Upbeat. Helpful.
2017-12-29Wendy, Mackenzie and Ari were great.
2017-12-29Zach is friendly, patient and knowledgeable. Remains engaged throughout therapy sessions.
2017-12-29Wendy, Mackenzie and Ari were great.
2017-12-29Yat and Pat were consistently helpful and kind. Overall, they made the experience welcoming and easy.
2017-12-29entire tech staff..Sam..Ari..Val
2017-12-29I was very impressed with the professionalism of this facility and told my doctor who referred me here, how good my experience has been.
2017-12-28David Jung is the tech and was always very helpful and give give advice.<br /> all the aids on staff are very nice.
2017-12-28Absolutely great staff working here. Everybody is very friendly and helpful.
2017-12-28Everyone was great - friendly and supportive, exactly how I would want it to be.
2017-12-28All tech aides provided excellent service
2017-12-28The staff are courtous and try very hard to work with me even when i was not very pleasant.
2017-12-28Yat , Alyssa and Pat
2017-12-28The front desk of the gym has not been the best. There use to be a young lady who was there consistently, but she left after passing the bar. Now the folks there are not professional or friendly. It’s a shame since the Spear team is so wonderful. The front desk help for the gym doesn’t match the customer service of Spear.
2017-12-28Mostly Yat and Patrick who are both the nicest and most efficient people
2017-12-28Tyler, Meech, Cesca, and Kim. All were encouraging and cheered me on, especially the gals.
2017-12-28Tyler- he was always very helpful and attentive, and a pleasure to work with.
2017-12-28Everyone I spoke with was very friendly and attentive. Unusually great front desk staff.
2017-12-28my techs were wonderful! Michelle, Kwamie and often Kim were knowledgeable, helpful and FUN!
2017-12-28Jennifer Joslyn. She is outstanding. A pleasure to spend time with, extremely effective, knowledgeable and kind.
2017-12-28Laura & Jason - both excellent & motivating
2017-12-28Everything and everyone were positive experiences
2017-12-28Treatment area is a bit tight, but staff make it work.
2017-12-28Most of the aides were above and beyond helpful, while others seemed a bit bothered to help and guide through exercises.
2017-12-28The young petite lady I had at the end of last's week's session seemed disengaged. Not friendly and not great vibe. She didn't seem to care one way or the other. Different vibe than other people working here.
2017-12-28Camille is the energizer bunny of this place (especially with the spray bottle. She gets four tables at once with that thing) <br /> Also Zach. They were both wonderful.
2017-12-28All of the tech aides were extremely helpful, especially Janhvi.
2017-12-28They were all wonderful.
2017-12-28They're all very friendly and helpful, especially Camille
2017-12-27Jazmin and Meren both helped me during most of my appointments. They were both very friendly and easy going, this created a comfortable, postive space to rehab.
2017-12-27I worked with a number of people and had no problems.
2017-12-27Laura worked with me the most- she was great and really friendly.
2017-12-27The techs and aids do the best they can in the space. However, it is often very loud and crowded.
2017-12-27Justin Aquino- great experience
2017-12-27camille and zach were fantastic always helpful and so knowledgeable
2017-12-27Only the best! Polite, sincere, most helpful A pleasure and very reassuring to work with!
2017-12-27As stated above, front desk staff are always courteous, friendly, and extremely helpful. Except for the first visit, when I had to forms to fill out, I have always been sent right into the treatment area. The treatment area is very clean and a nice place to be (great views!). All PTs and aides are super friendly and easy to be around!
2017-12-27All staff I worked with who helped out were great and super helpful.
2017-12-27Pat and Yat were exellent
2017-12-27The whole tech team was super awesome.
2017-12-27everyone is wonderful
2017-12-26Camille helped me mostly. Also Zach sometimes. Both excellent.
2017-12-26Sam Robbins. The exercises were helpful. Sam was very pleasant and competent. I had no worries that she would do the wrong thing for my foot.
2017-12-263. The treatment area is small although the staff makes excellent use of the limited space.the more serious problem for staff and clients is a problem with heat in the room. it is extremely cold now that winter is here and the building has not corrected the problem.
2017-12-26Gabe was friendly and helpful in explaining exercises when I needed assistance
2017-12-26All the techs/aides have been great and very helpful.
2017-12-26Yat and Alyssa
2017-12-26desk staff at Chelsea is EXCELLENT
2017-12-22Kathryn is amazing!! I feel so comfortable with her and she really has made such a difference for me!
2017-12-22everyone was just really great to interact with. they were open to questions and receptive to what I was going through.
2017-12-22Sam / Val were excellent
2017-12-22Jason was very nice, great massages, different aide every week all very helpful and Friendly
2017-12-22Meek was really great. Huge Game of Thrones fan, definitely knew his stuff. A lot of great theories on the show, could hold a very solid GoT conversation. He also knew all the exercises and made a mean ice wrap.
2017-12-22My Physical Therapist Samantha and treatment sessions were wonderful. I am leaving today totally without knee pain.
2017-12-22Sam and Val!
2017-12-22everyone was just really great to interact with. they were open to questions and receptive to what I was going through.
2017-12-22McKenzie, Wendy, and Ari were superb.
2017-12-22Everyone here is super friendly and fun to be around.
2017-12-21All the staff were really nice and courteous.
2017-12-21Loved working with the aides! They are all so friendly and personalize the experience.
2017-12-21A few times, during busy days it felt crowded on the floor. More areas that are designated for certain exercises - like side stepping - would be helpful.
2017-12-21Entire staff was friendly and personable.
2017-12-21Zach - friendly and explained things clearly
2017-12-21All tech/aides are excellent
2017-12-21Laura, she was excellent and friendly.
2017-12-21My tech meek is always pleasant and always ensure I have all tools and heat at every visit
2017-12-21Katie and Justin were usually here and were awesome. They were quick to help with exercises if needed, clean up equipment, and provide support.
2017-12-21Gabe and Olivia,<br /> Both great
2017-12-21Nilesia & Brian - LOVE them, so helpful and always encouraging.
2017-12-21Val, Sam, and Miranda have been so helpful and fun to work with during pt.
2017-12-21A little close-quartered. Otherwise great.
2017-12-21Various...Patrick, Yatt, Alissa...all were friendly and helpful
2017-12-21Aadil and Norvis, both extremely competent, courteous, and fun!
2017-12-21Ariana - great!
2017-12-21Makenzie / Wendy / Ari all are great!
2017-12-21tylor is a very good pt and helped me a lot. remembered I had a frozen shoulder problem. I am getting much better with all his help. I can move my shoulder with no problem at all. I will send my friends and family here if they need help. i should say he is the best PT. Thanks.
2017-12-20Mohit Birdie- in the past ten years I have occasion to have physical therapy using several therapy organizations. Mohit has, by far, been the most outstanding and competent therapist. I would recommend him to anyone, In fact, I took several of his business cards and posted them on the two bulletin boards in my apartment building.
2017-12-20All of the aides I've worked with here have been great! Very friendly, encouraging and knowledgeable
2017-12-20Kat, Josh, and Lauren all helped me, and they were always super friendly, and very helpful.
2017-12-20Everyone is wonderful and easy to work with.
2017-12-20Greg and all the aides are very friendly and helpful.
2017-12-20Ninia is extremely knowledgeable , patient and listened to all of my concerns. She really helped me manage my pain on my own and gave me great and clear advice to ease pain during my travels. I couldn't have recovered the way I did if it wasn't for her skill set and the rest of the spears staff.
2017-12-20Kimberly and Franscesca
2017-12-20Good experience. worked with many techs
2017-12-20Also Jasmine also worked with me for several weeks as well, and was also excellent
2017-12-20I appreciated the office was always adequately staffed - however sometimes I'd be waiting to ask to borrow a shirt for my session because the front desk staff was talking amongst themselves. Wish I'd be acknowledged as soon as I got to the desk, as not to take time away from my therapy session. Other than that, staff was friendly.
2017-12-20As per question 2 - I never had to wait
2017-12-20Kathryn B was very attentive and extremely helpful during my visits.
2017-12-19John was amazing!
2017-12-19space is small, waiting on changing room, changing room not very nice, small locker space - time to move to a bigger space...
2017-12-19Excellent environment for therapy.
2017-12-19Everyone was extremely nice and compassionate.
2017-12-19several, all great
2017-12-18Gabe. Of many great people at Spear, he's one of the best! Very friendly, knowledgeable, and engaged.
2017-12-18Dr Greg Moy. EXCELLENT just excellent! PERIOD.... No complaints! :)<br /> in fact, ENTIRE STAFF EXCELLENT!
2017-12-18nelisa and bryan
2017-12-18always loToked forward to seeing Tracy
2017-12-18Ty was very professional and friendly.
2017-12-18Front desk staff is great, very efficient and friendly<br /> Techs are also great
2017-12-18Nik is simply awesome. He clearly articlates the movements (rather than just performing them) and watches like a hawk. Between his care and charisma, he's everything and more one could hope for from a tech.