Patient Education

Spear Survey Results

The following is a real time report from our surveys database.  All responses are unedited.

Discharge Survey Results

Q1. Access To Care
  Poor Fair Good Very Good Excellent
1. Ease of scheduling your appointments
0% (6)
0.6% (103)
3.4% (551)
15.9% (2598)
80.1% (13075)
2. Courtesy of person who scheduled your appointment
0% (4)
0.2% (30)
1.4% (226)
10.1% (1645)
88.3% (14428)
3. Our helpfulness on the telephone
0.1% (19)
0.5% (87)
3.2% (522)
14.3% (2328)
81.9% (13377)
4. Our promptness in returning your phone calls
0.4% (67)
1.2% (189)
4.5% (728)
15.7% (2558)
78.3% (12791)
Comments (describe good or bad experience)
6043 responses (click to view)
Q2. During Your Visits
  Poor Fair Good Very Good Excellent
1. Courtesy of staff at the front desk
0.1% (17)
0.5% (77)
2.9% (475)
14.2% (2318)
82.3% (13446)
2. Length of wait before going to the treatment area
0% (4)
0.1% (23)
1.6% (260)
9.8% (1593)
88.5% (14453)
3. Comfort and pleasantness of treatment area
0.1% (9)
0.4% (65)
3.3% (544)
14.3% (2328)
82% (13387)
4. Friendliness and courtesy of physical therapy tech/aide
0.1% (11)
0.1% (9)
0.5% (88)
5% (820)
94.3% (15405)
Please provide name of your tech/aide (describe good or bad experiences)
7925 responses (click to view)