Patient Education

Spear Survey Results

The following is a real time report from our surveys database.  All responses are unedited.

Discharge Survey Results

Q1. Access To Care
  Poor Fair Good Very Good Excellent
1. Ease of scheduling your appointments
0% (4)
0.6% (48)
3.7% (319)
17.4% (1513)
78.3% (6793)
2. Courtesy of person who scheduled your appointment
0% (4)
0.2% (14)
1.5% (127)
11% (958)
87.3% (7574)
3. Our helpfulness on the telephone
0.1% (12)
0.6% (52)
3.4% (293)
15.4% (1336)
80.5% (6984)
4. Our promptness in returning your phone calls
0.4% (31)
1.2% (105)
4.9% (422)
17% (1476)
76.6% (6643)
Comments (describe good or bad experience)
3058 responses (click to view)
Q2. During Your Visits
  Poor Fair Good Very Good Excellent
1. Courtesy of staff at the front desk
0.1% (7)
0.4% (35)
2.8% (240)
14.2% (1235)
82.5% (7160)
2. Length of wait before going to the treatment area
0% (2)
0.1% (8)
1.4% (118)
10.1% (875)
88.4% (7674)
3. Comfort and pleasantness of treatment area
0.1% (5)
0.4% (33)
3.6% (313)
15.5% (1347)
80.4% (6979)
4. Friendliness and courtesy of physical therapy tech/aide
0.1% (9)
0.1% (6)
0.6% (55)
5.8% (501)
93.4% (8106)
Please provide name of your tech/aide (describe good or bad experiences)
4211 responses (click to view)