Patient Education

Spear Survey Results

The following is a real time report from our surveys database.  All responses are unedited.

Discharge Survey Results

Q1. Access To Care
  Poor Fair Good Very Good Excellent
1. Ease of scheduling your appointments
0% (8)
0.7% (115)
3.4% (594)
15.8% (2784)
80.1% (14128)
2. Courtesy of person who scheduled your appointment
0% (4)
0.2% (32)
1.4% (248)
9.9% (1752)
88.5% (15593)
3. Our helpfulness on the telephone
0.1% (20)
0.5% (95)
3.2% (563)
14.2% (2500)
82% (14451)
4. Our promptness in returning your phone calls
0.4% (71)
1.1% (201)
4.5% (785)
15.6% (2742)
78.5% (13830)
Comments (describe good or bad experience)
6518 responses (click to view)
Q2. During Your Visits
  Poor Fair Good Very Good Excellent
1. Courtesy of staff at the front desk
0.1% (17)
0.5% (80)
3% (530)
14% (2467)
82.4% (14535)
2. Length of wait before going to the treatment area
0% (4)
0.1% (26)
1.6% (280)
9.7% (1710)
88.5% (15609)
3. Comfort and pleasantness of treatment area
0.1% (9)
0.4% (70)
3.3% (579)
14.1% (2481)
82.2% (14490)
4. Friendliness and courtesy of physical therapy tech/aide
0.1% (11)
0.1% (9)
0.5% (94)
5% (873)
94.4% (16642)
Please provide name of your tech/aide (describe good or bad experiences)
8540 responses (click to view)