The following is a real time report from our surveys database. All responses are unedited.
Discharge Survey Results
Q1. Access To Care
|1. Ease of scheduling your appointments||
|2. Courtesy of person who scheduled your appointment||
|3. Our helpfulness on the telephone||
|4. Our promptness in returning your phone calls||
Comments (describe good or bad experience)4804 responses (click to view)
2018-12-14The ladies at the front desk have always been incredibly helpful. The facilities are clean and modern. AJ has been an excellent PT who has adapted exercises to different needs and has significantly decreased the pain I have been experiencing in my right knee. I look forward to coming to PT - everyone who works here has a positive, can do attitude.
2018-12-14I loved that my appointments were scheduled in advance for a whole month - it helped me manage my time well.
2018-12-14Amazing staff, front desk staff bring so much energy!
2018-12-14All my appointments were all booked by Megan herself, and she did a great job accommodating my schedule
2018-12-14Nothing but amazing things to say! Everyone at the front desk is helpful and friendly in every way
2018-12-14Joey and the Julie was very patient and helpful. instructed me on movement and how it's important for circulation, and gave me the direct cause of the issue. So I had a great foundation to fixing and returning to the normal use of my knee
2018-12-14Great flexibility in terms of finding times for appointments
2018-12-14Joe Kim - The best PT in the history of history!!!
2018-12-13All staff members have been friendly and helpful.
2018-12-13Never had a problem.
2018-12-13Good staff overall,.
2018-12-13most excellent help and complete solution and CURE of my issue!<br /> Super nice too!
2018-12-13Incredibly pleasant and professional, well organized and prompt
2018-12-13Scheduling my appointments was really easy and Derek always made sure to schedule ahead of time to make sure I was able to come in each week.
2018-12-12The smoothest and easiest administration ever! Great, efficient professional and friendly staff!!
2018-12-12It was overall good treatment at Spear. It was a wonderful experience
2018-12-12Good staff overall,.
2018-12-12Everyone that I've encountered at SPEAR has been professional, courteous and very helpful.
2018-12-12Very good experience, I am much improved.
2018-12-12always friendly and helpful over the phone and at the desk. the texted reminders were extremely helpful
2018-12-12Scheduling was prompt and easy. Making appts directly with Luc was efficient.
2018-12-12Good with cancellations and good with rescheduling - Also great at scheduling out weeks in the future
2018-12-11Michelle was a joy. Always attentive, caring and professional. She took me from one of my lowest places of physical confidence after my meniscectomy and returned me to playing soccer within a few months. I couldn't have asked for anything more.
2018-12-11Crystal Hall the tech and Luc Richie were excellent and extremely personable!
2018-12-11Everything was great, I just don't think i got a reminder phone call for my appointment
2018-12-11On one occasion I did not get an answer and my voice mail message was not responded to.
2018-12-11It was always a good experience .
2018-12-11everything was great but 3 times I called to reschedule an appt. asked for a call back and never got one.
2018-12-11Emily was wonderful and amazing. she understood what my body was saying when i couldn't. she knew what it needed and i didn't. she was kind and wonderful.
2018-12-11Scheduling was great! Very quick and easy.
2018-12-11The help I received was always very professional and prompt.
2018-12-11Had no bad experience. Everything followed through. I would have done my last two scheduled appt if this contracted job didn't happen.
2018-12-11Access to care was always available and staff was extremely helpful and kind.
2018-12-10My experience at SPEAR has been very helpful. After 5 months of coming here I am leaving here feeling a lot better. My knee has healed well, but over all I have had a very good experience.
2018-12-10Staff always very friendly. It would be nice to have an online system to schedule appointments more easily.
2018-12-10Everyone at Spear is always pleasant and professional. I enjoyed coming here.
2018-12-10The best experience, very understanding staff and easy to reschedule
2018-12-10Everyone I dealt with was not just responsive to my questions, but proactively helpful and trying to ensure I got what I needed. They were also incredibly friendly and courteous every step of the way.
2018-12-10Repetition of automated messag e of scheduling a bit cumbersome
2018-12-10My whole experience has been fantastic. Hands down best customer service of everyone here
2018-12-10Ben emailed back quickly for any appointment request or cancellation to his personal email
2018-12-07It was very easy to setup, reschedule and cancel appointments with Spear
2018-12-07I had an absolutely wonderful time with Spear - from the initial scheduling session to every last minute cancellation I had (one time there was an "unauthorized personnel" in the train tracks that delayed my train by an hour), Allison was wonderful at rescheduling me and dealing with my insurance policy changes!
2018-12-07The team is great at scheduling/rescheduling (sorry) visits as needed. And they helped set me up with text reminders, which is great as well.
2018-12-06everyone is knowledgeable,, helpful, and friendly.
2018-12-06Front desk is extremely friendly, and the staff has a great memory for patients.
2018-12-06Reminder calls were good, maybe better using text messages
2018-12-06Very professional staff. Makes experience easy and enjoyable.
2018-12-06very professional and ccomidating
2018-12-06Great experience overall
2018-12-06Everyone I have met at the front desk were very welcoming and kind. They were compassionate and helpful in every way.
2018-12-06Was easiest scheduling while in person, but overall good experience and flexible
2018-12-05Everyone was very helpful and invested in my recovery
2018-12-05Scheduling only difficult because of Kathryn's utilization being high but she is a flexible as can be and working with her patients to find times.
2018-12-05Repetition of automated messag e of scheduling a bit cumbersome
2018-12-05Great experience with treatments as well as flexibility and ease in scheduling/rescheduling appointments.
2018-12-05always able to schedule appointments seamlessly. <br /> excellent followup
2018-12-05My experience was great.
2018-12-05Had no issue re-scheduling the few times I needed to.
2018-12-04I love the text massage reminders as well.
2018-12-04It was hard to schedule the initial appointment, but once I became a patient, the front desk was very helpful and friendly. I also submitted my initial appointment request on the website, and the response was slow and not helpful. I had to follow up with a phone call.
2018-12-04Everyone at the front desk is always so helpful, both over the phone and in person!
2018-12-04Front desk receptionists are pleasant and beautiful :)
2018-12-04Couldn't have been easier or more helpful when scheduling, rescheduling. Very courteous staff.
2018-12-04All Spear staff are professional, knowledgeable, courteous, and friendly. They handled insurance stuff, were flexible and accommodating with scheduling, and overall made the process so easy!
2018-12-03Kathy really eased my fears when I came in with so much pain - I basically couldn't even walk or live my daily life. I am leaving today, discharged, with hardly any pain and know I have the skills now to keep injury at bay.
2018-12-03Excellent experience all around.
2018-12-03Everyone is great at the front desk! Kind, fun, helpful, and personable.
2018-12-03Easy to schedule and reschedule
2018-12-03The staff is very friendly and helpful, my time at PT was challenging but worthwhile
2018-12-01Staff is very friendly both in-person and on the phone, and accommodates scheduling requests flexibly to the best of their ability.
2018-11-30Everyone is always very accommodating and helpful. Preeti has been wonderful and I feel much better as a result of working with her. She is patient, knowledgeable, and able to modify exercises when I have difficulty.
2018-11-30I made all my appointments directly with leon. it was not easy to do things via phone
2018-11-30Staff is very friendly both in-person and on the phone, and accommodates scheduling requests flexibly to the best of their ability.
2018-11-30Staff is very welcoming and positive. Only problem with scheduling was that I had to cancel a Monday visit 26 hours before my appointment, and called on Sunday when the office was closed to do so, and I'm not sure the message got through.
2018-11-30The front desk was always so nice and helpful!
2018-11-30ERY GOOD HELPED ME A LOT
2018-11-30Everything was amazingly efficient and professional.
2018-11-30I have also worked Christine, Preeti, Stephanie. <br /> They are all excellent physical therapists. <br /> As I work through my therapy, I have watched them all deal with patients. <br /> Whomever is hiring the staff, is doing an excellent job because you have hired good people who are great therapists.
2018-11-30all good here! great service!
2018-11-29making appointments over email and on the phone was very convenient and easy. it set the tone to have a great initial consult and first visit.
2018-11-29Very easy to schedule and cancel appointments.
2018-11-29THE SERVICE WAS EXCELLENT, I AM GRATEFUL..
2018-11-29Wonderful experience. Very knowledgable and the nicest people, from the front desk to the assistants to the therapists. Phaeleau was wonderful!
2018-11-29Didn't really use the phone
2018-11-29One thing you might want to improve. Even though I indicated at my first session that I wanted to be contacted by email rather than by phone, I received reminders for my first few sessions by phone, and had to call Spear several times until the reminders started to be sent by email.
2018-11-29The team always made sure I had appointments scheduled for the future and were always accommodating for schedule changes
2018-11-29Great appointment expereience, and friendly staff
2018-11-29the entire staff was very helpful and very friendly.
2018-11-29If I ever had a last minute issue with an appointment (which was often) everyone at SPEAR was extremely accommodating to my scheduling needs.
2018-11-28The administrative assistants were so kind, helpful and FUN to see each visit!
2018-11-28Chris was always professional and thorough, answering all my questions and concerns for my various exercises. All the techs I trained with - Al, Cory, Kevin, Sam - were excellent.
2018-11-28Text reminders were helpful
2018-11-28Sometimes there were mix-ups with scheduling the correct length of massage appointments.
2018-11-28The front desk staff was courteous and efficient.
2018-11-28Only one experience with the receptionist telling me that they'll call me to explain my health insurance (because it was busy at the practice) - they never called to explain this.
2018-11-28Very Helpful, flexible, amicable
2018-11-28Wonderful experience with all scheduling and front of the house related issues.
2018-11-27No bad experiences
2018-11-27Scheduling appointments was very easy. The firm and the therapist were very accommodating during times when I had to make changes
2018-11-27Good Service and excellent knowledge. very happy
2018-11-27I was always treated courteously and in a friendly manner. Whenever I called my concerns and questions were quickly answered, or rescheduling an appointment if necessary.
2018-11-27All aspects were excellent!
2018-11-27always helpful and accomodating
2018-11-27Good Experience: I had a question about my insurance and the staff was able to walk me through the billing system and how SPEAR works with Aetna. Each person I talked to was very helpful and patient with my many questions.
2018-11-26really great place overall!
2018-11-26STEPHANIE RULES! REALLY HAPPY I ENDED UP WITH HER AS MY THERAPIST AS I HAVE NOTHING BUT GOOD THINGS TO SAY ABOUT HER.
2018-11-26Rhonda is great! Super friendly and helpful with scheduling/payments
2018-11-23Best medical office front desk I've ever dealt with
2018-11-23Everyone was very friendly and concerned about how I was feeling.
2018-11-23My experience with the staff at Spear has been very positive. Laura and the support staff were very accommodating, if I needed to adjust appointments, or had to cancel.
2018-11-20other than doing my initial scheduling through zocdoc then having the PT switched I don't have any complaints, the staff was very helpful at scheduling followups and rescheduling when something came up
2018-11-20very good Deena helped me before with a knee problem
2018-11-20Activities with all personnel have been very professional and pleasant.
2018-11-20scheduling was always easy and quick, which I very much appreciated since I often had to juggle a few different appointments.
2018-11-20all very positive!
2018-11-20Very easy to schedule appointments. The staff was very accommodating and worked with me to provide the most convenient times.
2018-11-20The experience on Zocdoc was not ideal as all of the appointments there were for only half an hour and I needed a full hour.
2018-11-19The entire staff at 75th street has been beyond helpful! Scheduling has always been easy, calls returned very promptly, and everyone is friendly and caring!
2018-11-19No bad. Very nice environment. Pleasant to be here. Clean. Pleasant, upbeat people. The technology of physical therapy seems to work. Got stronger and more mobile pretty fast. Jaime is a doll and so nice to work with.
2018-11-19While I didn't interface with the front desk/phone lines often, Kristen was extremely flexible and accommodating of my schedule.
2018-11-19Jeff was always very willing to be flexible about his schedule to schedule/re-schedule appointments whenever conflicts came up
2018-11-17probably the main reason besides good transportation, i choose this location was the promptness on answering the phone, not being on hold long period of time, and the pleasant demeanor of receptionists
2018-11-17Since I could only come after work, there were limited open hours. The staff always did their best to get me an appointment
2018-11-16such a great experience! love this place.
2018-11-16Cameron said,"it was very good and fun." I agree!
2018-11-16The people at front desk helpful with insurance...etc.
2018-11-16it was super easy to schedule appointments and I really liked the text reminders of my upcoming appointments
2018-11-16Andrea is very easy to schedule with!
2018-11-16very good experience. very helpful and informative
2018-11-16Very easy to make appointments, everyone was really kind
2018-11-16Super easy to book appointments. Made most of mine with Jessie during our visits. Was able to work with me on times around work etc
2018-11-15Had some difficulty with straightening out extra credit card charges after I had to cancel a massage, but it did get settled to my satisfaction.
2018-11-15Amazing staff, always friendly and helpful
2018-11-15My main concern was how it works with my insurance and the associate on the phone was very helpful to connect with my insurance and explain me how it works and how much it will cost me.
2018-11-15Getting started was painless: Olivia was very friendly and helpful. Once I was on board I was able to make appointments directly with the therapist very easily.
2018-11-15From my first visit with Steve through my transition to Nicole, everything felt seemless.
2018-11-14Receptionists were always courteous and helped me reschedule several appts with ease.
2018-11-14I really appreciated how accommodating the scheduling process was--especially for last minute appointment swaps.
2018-11-14I needed early AM appointments so it required booking weeks in advance.
2018-11-14Your reception desk is so nice and courteous and helpful Truly a very "unusual" experience in NYC and definitely unusual in other medical offices!
2018-11-14overall, great experience<br /> jonathan was great - very professional and engaging<br /> learned some exercises and stretches i can take with me<br /> i did feel that sometimes there were too many people booked at once<br /> but i get that thats generally how PT will work
2018-11-14Never had any issues scheduling
2018-11-13Everyone I dealt with was very nice and easy to get ahold of
2018-11-13as always the atmosphere and the quality of service is excellent I would not even consider going anywhere else for my therapy needs
2018-11-13The only thing that would be easier would be online scheduling.
2018-11-13I like that I could email my PT at any time and get a timely response when I needed to make a change and appreciated the flexibility, even when he wasn't available, there was someone else, just as capable and informed about my case.
2018-11-12Andrea is very easy to schedule with!
2018-11-12Easy to schedule and easy to re-schedule appointments when there were conflicts. Always professional, courteous, and friendly.
2018-11-12Access to care was excellent. Everyone was very accommodating with my schedule, especially Jon, who knew my work schedule was not easy to work around.
2018-11-10Most of my appointments were made directly with Becca in person or via email. She was very easy to deal with.
2018-11-09Had to schedule in advance for getting a time, so that was my adjustment.
2018-11-08The staff at Spear Midtown is always helpful and welcoming. They're always there to assist whenever needed.
2018-11-08Very effortless scheduling.
2018-11-08Very easy, friendly and helpful
2018-11-08Everyone was very helpful!
2018-11-08receptionists seem a bit overwhelmed and are not always as friendly as one might wish
2018-11-08na on calls
2018-11-08Great experience. Attentive staff. David cured me. Would recommend Spear to others.
2018-11-08It was always easy to schedule and reschedule appointments. Everyone was always more than accommodating to my fluctuating schedule.
2018-11-08Emailed Kristen mostly to communicate which made everything easier with scheduling
2018-11-08Excellent guidance but the freedom to do it at my own pace.
2018-11-08Excellent experience all around. Leon's work and educational therapy helped my upper disc issue tremendously.
2018-11-08maybe text message reminders instead of voicemails.
2018-11-07It took a while to get a phone call back after messages left.
2018-11-07Tihe Spear team is enabling me to self-diagnose my back symptoms and develop a systematic home excercise program based on the the PT I've goe through here. I now have a repertoire of 30 exercises to do every other day. I also hhave the confidence to mix it with my own previous homme exrecise routine. I rrealize that at my age I may encounter futre back problems but I hope that in that case I can get more help from this wonderful PT/trainingnprogram.
2018-11-07Amanda has been great, and other staff are helpful as well.
2018-11-07Everything was good. The text reminders are helpful.
2018-11-07Very excellent experience.
2018-11-07Scheduling was a breeze, we were always able to find time based around my schedule. Every time I needed to call and/or ask questions - the service with which they were answered were something I wish every company would do.
2018-11-07Great experience, everyone was very nice and I had great results.
2018-11-07the automatic text reminders were helpful and the hours of the physical therapists (e.g. 7am-7pm and Saturdays) was convenient for a busy schedule
2018-11-06Joe was quick and easy to communicate via email. I didn't really communicate with Spear via phone other than the appointment reminders, so above responses are for email.
2018-11-06Marc was excellent in getting me back to basketball with his exercises and his advice on how to get stronger.
2018-11-06It was incredibly easy to schedule appointments with Kristen!
2018-11-06everything worked well.
2018-11-05Kathryn scheduled all of my appointments during the first visit which was very convenient.
2018-11-05too much loud talking at front desk
2018-11-05everything was excellent!
2018-11-05Incredible and personable experience loved coming in and working with George and team, the highlight of that day for me!
2018-11-04While I knew that I had a limited number of PT sessions, it was not clear to me that my PT had to be completed on a specified date. As a result I was unable to take my last PT session.
2018-11-02During my initial visit, Luc did a great job of providing a PT schedule that worked with my busy schedule. He printed it out and also emailed it to me, which made it easy for me to make the appointments.
2018-11-02Quick and very personable
2018-11-02very helpful staff
2018-11-02I opted for lunch appointments since they were much easier to schedule than my preferred time of late afternoon. The ladies at reception are very helpful and welcoming. I dealt a lot with Robin, who is superb.
2018-11-01Very friendly staff
2018-11-01Great experience with everyone
2018-11-01getting scheduled and insurance out of the way was super easy.
2018-11-01everything was easy and comfortable
2018-11-01The SPEAR staff was always on-call and able to adjust appointment timing whenever I needed!
2018-11-01very accommodating of my limited availability
2018-11-01flexible and responsive accommodated my availability
2018-11-01flexible and responsive accommodated my availability
2018-10-31nothing but a wonderful experience. would recommend to anyone.
2018-10-31They were extremely helpful. Once I had a scare about insurance but they walked me through the billing process and kept me at ease!
2018-10-31Would like some way to do online scheduling - see availability and make changes.
2018-10-31Staff at reception are wonderful and helpful
2018-10-30First visit was good/ made me feel optimistic
2018-10-30The staff at your front desk are amazing. Helpful, patient and so professional.
2018-10-30great start to pt
2018-10-30Fantastic place! everything was easy and very nice.
2018-10-30Everyone made me feel very welcome and taken care of. I love coming here.
2018-10-30Everyone I ever interacted with at the front desk (and anywhere in the office) was friendly, helpful and professional.
2018-10-30Emailed directly with Megan and she made things SUPER easy!!
2018-10-30great experience. michelle was very knowledgable helpful
2018-10-30No issues getting appointments
2018-10-29There was only one time when appointments I made disappeared from the calendar and that was when you were changing systems. I also think the receptionist computer was acting up as well.
2018-10-29Front office staff is courteous, friendly and professional.
2018-10-29Great experience with my PT at the first session!
2018-10-29Staff was helpful in scheduling or rescheduling. Juan was particularly good at emailing options.
2018-10-29Ben Ayzenberg was knowledgeable and excellent at helping me recoup from this injury. He was as good as a therapist can be. Thank you very much
2018-10-29Was always coming up with new exciting and challenging exercise to make sure i continued progression
2018-10-29I wish I had something else wrong so I could keep coming to see Nicole.
2018-10-26This is the 4th place I have gone for physical therapy (2nd for the same injury) and this was by far the best experience that I had. Luis not only did a great job explaining my issues, exercises, and what we were solving, but he also made sure he was making me more confident in my shoulder along the way. He went above and beyond to make sure I was comfortable and even answered questions that I had over email.<br /> <br /> The entire staff, from front desk to PTs, was extremely friendly and professional. In the future I will go out of my way to recommend this team to anyone who I know that needs physical therapy.
2018-10-26From my first query to the end, everything was speedy, courteous and professional. I really appreciated at the beginning having your staff immediately check with my insurance company and responded to my request to get in ASAP. Spear was not the only facility I contacted, and I have to say you folks were the most professional and helpful.
2018-10-26great service, great care
2018-10-26Scheduling appointments weeks out was helpful, and it was extremely easy to modify or cancel if needed.
2018-10-26I scheduled most of my appointments directly with Becca
2018-10-25everyone at spear is amazing!
2018-10-25Spear has been very helpful in this manner.
2018-10-25The Support Staff is excellent! Always friendly, and will work with you to get your appointments set.
2018-10-25It was a pleasure, a very comfortable environment! I made enormous strides; could barely walk when we first started, improved in 10 days, every pain was helped
2018-10-25Very easy staff to work with
2018-10-25Great experience, I love Spear
2018-10-25Everything about Spear was great. Somer Myers is amazing. This is the first time I have been to see a physical therapist for this issue. It has been something I've dealt with for years. I was surprised by how quickly Somer and team were able to get me feeling better and that I am basically cured, stretched and relaxed for now.
2018-10-25First class experience all around
2018-10-24my experience at spears was excellent
2018-10-24Excellent experience all around.
2018-10-24appreciated thoroughness and follow-up of checking my insurance benefits before my appt
2018-10-24Didn't use the phnoe much
2018-10-24easier to schedule by emailing Patrick than calling the main line
2018-10-24Everyone here is super friendly and cheerful, while still super professional, which made it surprisingly enjoyable to come to PT, even before or after a full workday.
2018-10-23You guys were amazing from start to end!!
2018-10-23Good experience, all around
2018-10-23John and I worked well together.
2018-10-23Spear is great overall. My only feedback is that it was very difficult to reach anyone via the phone and no one ever called back.
2018-10-22Total positive experience
2018-10-22Very easy to schedule and lots of convenient times available
2018-10-22The staff was always very friendly
2018-10-22Made very easy to come to therapy with my busy schedule
2018-10-19Always loved dealing with you guys. You make my life easier.
2018-10-19I had a positive experience. I appreciated all of the automated reminder calls.
2018-10-19Front desk has been great. Always cordial and courteous.
2018-10-19Once, I got a reminder text that included an appointment time that was thirty minutes later than planned. A phone call with Ms. Esler resolved this, though.
2018-10-18Greg was great about being in touch via email for helping me schedule appointments and letting me know when he had same day availability. It was always easy and convenient!
2018-10-18Great experience on all fronts ...courtesy, promptness, and knowledge exceptional
2018-10-18everything was good
2018-10-18Very solid experience... Left the other PT company bc of the service, but will be back
2018-10-18Front office, customer facing team seems very cohesive and motivated!
2018-10-18Great experience. Glad I found this place. Everyone very friendly and helpful.
2018-10-18Very easy and professional - thank you
2018-10-17Great experience. Very fast and efficient.
2018-10-17at the beginning when you were switching systems there were problems but they resolved. All good.
2018-10-17Therapy with Jessie has been a life changing experience; I came in a walking boot after right ankle was surgically reconstructed with five surgical screws holding the new joint together. Now I am pain free for the first time in decades, thanks to Jessie and the other fantastic professionals. Thank you!
2018-10-17Originally was scheduled for Chelsea however for personal reasons I needed to change the date of first visit; the receptionist was extremely helpful in scheduling me to this location in the FD. Excellent service all round.
2018-10-17One time I had to make a last minute scheduling change, and Mohit responded very promptly and was able to accomodate.
2018-10-17Great experience. Staff did a great job. Very friendly
2018-10-17The front desk staff were very friendly and helpful and they made setting up appointments and paying a breeze
2018-10-16It was very easy to schedule and reschedule appointments when needed. No issues.
2018-10-16Most of my schedule remained the same, but the couple of times i had to change everyone was very accommodating.
2018-10-16Great staff. It would be awesome if you had an online system for appointments/an automatic reminder system
2018-10-16During the beginning (and throughout) of my treatment, Luc freed up his diary around my schedule to make sure i could attend my appointments early on. From then on I knew I was being taken care of someone who knew what needed to be done
2018-10-15Very happy with my overall experience with both the office and Kristen. Everyone is very professional and fun.
2018-10-15The first phone call to schedule the evaluation took a bit longer than expected. Had to call two or three times to get through. Since then, service has been good.
2018-10-15I greatly appreciate the quality of administrative support at Spear. Everyone I encountered at the front desk and on the phone was unfailingly helpful and friendly.
2018-10-15Always got immediate response to my phone calls and received the information and aid that I needed.
2018-10-12great customer sevice
2018-10-12Great experience with front desk, they even remember my name when I come in.
2018-10-12Helpful, polite and knowledgeable
2018-10-12It was easy to contact Dave whenever I had to schedule or change an appointment. I like the fact that I was able to work directly with my PT when scheduling appointments.
2018-10-12Once, I got a reminder text that included an appointment time that was thirty minutes later than planned. A phone call with Ms. Esler resolved this, though.
2018-10-12David was always good at making sure my appointments fit with my schedule. He was flexible when I had to change my appointments, even fairly last minute, and he always found a way to get me in where I needed to be seen (and if he was overbooking himself to do so, he was upfront about that and offered solutions).
2018-10-11The first time I called Spear I was so excited to visit the facility because I knew the people were kind and I looked forward to seeing people in person.
2018-10-11Front desk staff is very professional.
2018-10-11Extremely helpful and accommodating staff with regard to scheduling and rescheduling appointments, appointment reminders and logistical information
2018-10-11The person that I first spoke to recommended a different location, while I waited for Phaeleau to return from his trip.
2018-10-11I appreciate the text reminders.
2018-10-11I had an amazing experience with Amanda, she helped me recover so fast. Please give her a raise, she deserves it.
2018-10-11Every visit was great. On time, professional and most importantly, helpful
2018-10-10best therapist hands down
2018-10-10never called on the phone
2018-10-10It was especially helpful that I was able to make changes via email.
2018-10-10Super easy to schedule with Jenn over email!
2018-10-10I never called via phone
2018-10-09it was nice to have an easy scheduling process.
2018-10-09Online scheduling would be great!
2018-10-09Original callback took a few weeks to verify insurance, otherwise no issues.
2018-10-08Ray and colleagues were very understanding and helpful in rescheduling appointments to suit my schedule. Very friendly, relaxed experience. A pleasure to be here and deal with the people.
2018-10-08Justin is absolutely fantastic! I've had nothing but wonderful care here at spear, and if for any reason I should need more PT I would most definitely come back. Thanks so much for such great care.
2018-10-08should have a not applicable response.
2018-10-08Highly professional, personable, and effective!
2018-10-08They were always willing to work with me on my schedule which includes a great deal of travel.
2018-10-05I love how I was able to move my appointments around. Some days I am a day early, and other days I am at least 10 minutes late. My therapists was always flexible. I wonder if they do that for all clients? Hmmmmm
2018-10-05Everyone was exceptional. I worked mainly with Robin and Deanna, who were both excellent.
2018-10-05Nick is an expert technically, accompanied by a warm, entertaining, sensitive personality.
2018-10-05One day I was stuck on the train and was going to miss my appointment time. I was able to call and reschedule for a half hour later with no problems.
2018-10-05i would call occasionally to give office heads up when i am running late and receptionist was always helpful about that
2018-10-05It was a pleasure.
2018-10-05i have had only positive experiences with Kyle, all encased with good humor. I should add Jared has been as positive as Kyle with his backup. The atmosphere of the room has been c heerful and I always looked forward to my appointments. There has been no bad experiences. I will recommend Spear.
2018-10-05absolutely loved everything about Niveen and Ariana
2018-10-04Everyone one caring and professional
2018-10-04Robin at the front desk was amazing! I couldn't have asked for a more efficient, friendly, helpful person to be my point of contact at Spear. She helped streamline the whole process.
2018-10-04It was extremely convenient, easy and quick when it came to making appointments.
2018-10-04The appointments scheduled were always flexible with my own personal schedule and they were easy to make as well.
2018-10-04Great experience, super easy to book appointments and get information!
2018-10-04wonderful staff but hard to schedule appt thru the phone. Lots of time no answers
2018-10-04very professional and kind
2018-10-04great experience,Marc and the rest of staff were real professional and friendly
2018-10-04The team was consistent, reliable, professional and friendly. I've been here ~25 times and never had a bad experience.
2018-10-04Amanda iger is an absolute pleasure to work with. she is knowledgeable, professional oand kind.
2018-10-04Online portal for scheduling and rescheduling?
2018-10-03After a couple weeks I didn't even have to give my name--the front desk knew who I was and who I was there to see!
2018-10-03Even when I had to cancel and reschedule it was easy.
2018-10-03Always courteous; helpful and professional.
2018-10-03I have a very unpredictable schedule and SPEAR was very accommodating in helping me coordinate my sessions.
2018-10-03Luke was terrific, patient and concerned in every step of my rehab.
2018-10-03The service during my PT has been excellent!
2018-10-03all great, informative and caring!
2018-10-02I have always had a good experience here at this facility. I have been treated well and have improved each week. Because of the care given to me.
2018-10-02Great experience - George took great care to complete a comprehensive assessment since I am a new patient, and noticed a few things that my doctor and previous Physical Therapist didn't call out before.
2018-10-02I appreciate that Spear is open early mornings and evenings -- never had an issue getting an appointment time that was convenient
2018-10-01She's lovely to work with. Very attentive and helpful.
2018-10-01Going to Spear was a pleasure. My therapist, Shaun Whited, was easy to talk to, focused and very accommodating. The assistants were helpful and friendly. I made excellent progress and my ankle is much improved!
2018-10-01Always very easy & convenient to schedule
2018-10-01Text reminders/alerts are really helpful
2018-09-28Everyone is super friendly and helpful!
2018-09-28John was excellent! I'm very appreciative for him.
2018-09-28The women at the front desk have always been extremely accommodating and very helpful.
2018-09-28It was very easy to always schedule appointments and everyone was extremly friendly.
2018-09-28I came in with a lot of pain and swelling after my surgery . Had difficulty talking and moving my shoulders. The therapists ensured I got the best of care with detailed instructions and access exercises to do at home.<br /> My swelling and pain reduced drastically and feel so energized. Back to my feet again.
2018-09-28Very easy to schedule appointments and always available by email.
2018-09-27All my scheduling was done ahead of time but everyone that helped me was very courteous and worked with my schedule.
2018-09-27Enthusiastic encouragement and professionalism throughout made the experience exemplary.
2018-09-27Awesome experience with my physical therapist, who was very supportive and enthusiastic as well as everyone at spear, many thanks!
2018-09-27It was very easy to schedule and re-schedule as needed. I also liked how insurance and everything was taken care of, I didn't have to do very much- except the exercises!
2018-09-27Very personable staff
2018-09-27Betsy and Nicole went above and beyond to make sure I was seen quickly, explained my health insurance benefits, and got me the best possible PT for my treatment. Thank you!
2018-09-27Great experience, no delays from the time I called the office until I saw a therapist. It was seamless.
2018-09-27I had an overall great experience. Caitlin was incredible and helped me get back to a great spot. I do not think I would of enjoyed it and kept coming if it wasn't for her.
2018-09-27Although my insurance was not covering SPEAR, but I was offered in care options which helped me choose this center. It was very helpful in this regard and I appreciate it. I wish there is was a way to clear the charges in my insurance account or if I can get a conformation that there is no pending payments.
2018-09-27Everybody was great Matt, Dave and Julia were alwaysready with a smile and most importantly knew what they were doing when it came to my recovery Thanks guys!
2018-09-26always good. everyone wonderful
2018-09-26Everything was great.
2018-09-26Great overall. I'm sure this is my insurance company's fault but I had to take a 2-3 day hiatus from PT in a critical period because I went over on my covered visits and Spear-Aetna couldn't sort it out for that long.
2018-09-26excellent service. i have experienced such professionalism that i could never imaginefrom everyone. i will miss you all! many thanks berta
2018-09-26Great experience. Had constant pain for 2+ months with uncertain diagnosis. Christine was able to design a physical therapy program that has gotten me back in the gym and nearly pain free. The program was cut short due to move, but I was given a detailed home exercise program for full rehabilitation.
2018-09-26excellent experience and most important I have progressed to a stage of mobility for which I am grateful. thank you Spear and Ashley
2018-09-26Krys is the bomb digs!
2018-09-26The entire process of scheduling appointments, moving appointments around and paying for my visits was easy and enjoyable.
2018-09-26Everyone from the front desk staff to all the PT's and assistant PT's have been incredible!
2018-09-26I called one time in a panic at 8pm and left a message after receiving a misleading letter from my insurance company that I thought implied I owed them a lot of money. Someone called me back first thing in the morning (I think it was Amy), and she explained the whole issue to me, calmed me down and was super courteous and professional. Everyone at the front desk was always super welcoming and friendly.
2018-09-26challenges around billing. overpaid and have been waiting several months for resolution.
2018-09-25love this place. so very grateful to have found it. And DR MOY is excellent as are all the assistants. thank you for helping me.
2018-09-25staff have been super professional, helpful and welcoming always! can't say enough good things
2018-09-24Amazing experience here in terms of scheduling. Very easy to schedule, reschedule and cancel appointments.
2018-09-24It was extremely easy to schedule and change appointments. Hannah was very accommodating .
2018-09-24Extremely helpful on the phone, easily rescheduled appointments when needed
2018-09-24The team was amazing. I threw a few curve balls, showing up at the wrong time or on the wrong day a couple of times and they were really generous about accommodating my mistakes.
2018-09-24Staff were very professional and helpful.
2018-09-24Sarah was amazing in how she helped set up any appointments and move things around when I had to.
2018-09-24Overall A+ customer service experience from reception to therapist.
2018-09-21Every staff member that I encountered at Spear has been very friendly and helpful. I think it rare to encounter such excellent customer service!
2018-09-21A seamless experience scheduling appointments
2018-09-21Helpful and clear follow up on verifying insurance.
2018-09-21Would be good to add N/A as an option, for example I did not interact on the phone at all
2018-09-20Everything has been great, and my expectations have been continuously exceeded. Thanks!
2018-09-20Awesome all around
2018-09-20very professional and understanding of my situation.
2018-09-20Everyone here is amazing and so kind!! Gonna miss everyone. Shoutout to Ben. :)
2018-09-20More evening and weekend availability would be helpful
2018-09-20My experience was amazing. This was my first injury ever and everyone was so patient and helpful. My therapist, Chris was so knowledgeable and explained every step of the process.
2018-09-19very helpful and knowledgeable staffs; friendly and clean environment; professional service, keep up with the good work!
2018-09-19Hard to get evening appointments because it's usually all booked. I wish there were a way to book appointments online instead of having to email each time.
2018-09-19Very Nice front desk team
2018-09-18Very flexible, responsive and courteous
2018-09-18Overall, I had good experiences with the care coordinators. However I had a few instances when I cancelled appointments but they were not cancelled in the system.
2018-09-18Very helpful and accommodating when making appointments
2018-09-18Josh always worked with me to schedule appointments around my schedule
2018-09-18I had an amazing experience, everyone became like a family to me
2018-09-18Great service from start to finish.
2018-09-18all good, sometimes environment a little distracting but jason and jared both excellent, really appreciate jason's tailoring of care and got me through fragile back moments..now i am stronger and more balanced and feel better. Thanks jason!
2018-09-18Andrea was always flexible and accommodating
2018-09-18The phone reminders/confirmations for the appts were useful. And the people on the phone if/when I called were polite and personable.
2018-09-17make sure you pay here a lot of money
2018-09-17Front office staff are helpful, attentive and remember you. feel extremely welcome.
2018-09-14I had a very easy time scheduling my first appointment and getting all the information I needed for it.
2018-09-14Very good reception staff. The challenge is only that the clinic is very busy!
2018-09-14very caring staff and attentive to needs
2018-09-14The front desk staff is beyond amazing - especially Amanda!
2018-09-14Minus the time when the phones were having issues, communications were good. I would request that appointment confirmations be texts instead of phone calls, as texts are easier for me to respond to.
2018-09-13friendly and appointments were made always without error
2018-09-13I always had a good experience with SPEAR. From the start, I never had a difficult time getting appointments and I've never had a bad experience or walked out of the office in a negative light.
2018-09-13Loved Ray at the front desk and wish him the best!
2018-09-12She was very knowledgeable and thorough with her assessments
2018-09-12I have had a great experience here!
2018-09-12I didn't want to answer 4 because I've never had to leave a message.
2018-09-12cant really get a person at the 646 numberi called 834rd street to get assistance
2018-09-12Patient, kind, easy to follow
2018-09-12Tyler is perfection in manner and knowledge. I feel completely comfortable
2018-09-12Eaay to schedule and reschedule. Very friendly and efficient staff.
2018-09-12My appointments were always scheduled efficiently and easily at the end of my sessions!
2018-09-11My Second Time Around was the Cure. Thanks to Luis for getting me thru this, He is beyond his age & experience
2018-09-11I didn't really talk to people on the phone and mostly got the automated voicemails and my mom maid the appointments but overall the front desk people were nice.
2018-09-11I've been to a litany of physical therapists over my years as a recreational athlete and avid gym goer, SPEAR has been among my best experiences.
2018-09-11Excellent experience overall.
2018-09-11Everyone I interacted with was very friendly and professional. Nothing but great experiences.
2018-09-10I was always able to get the appointment times that I wanted and scheduled ahead of time. I also appreciated the reminder texts. The staff on the phone and Kristen were always beyond helpful and accommodating.
2018-09-10Getting the first appointment was a bit harder than one would have liked.
2018-09-10Did not alert me that I only had 20 sessions covered by insurance...went over by four appointments, but Spear covered two and gave a discounted rated on the final two.
2018-09-07My experience with Spear Physical center is excellent the staff, PT techs and my physical therapists are the best people that took care of my PT needs. I am a better person physically for the service I received.
2018-09-07Excellent. Lukasz was very helpful both during the sessions and with giving me materials and instructions for between sessions.
2018-09-07Everyone I've encountered has always been very helpful and cheerful. Thanks.
2018-09-07Only tried calling once to change appointment. Person was very helpful.
2018-09-07Could do a better job of explaining how the out-of-network policy works.
2018-09-07the operators especially linette was very helpful , especially on days that i was running late. they were understandable and was able to work around my schedule and almost always able to accommodate me
2018-09-07Was so easy to set up appointments and the text reminders are great.
2018-09-06great experience, better results than expected
2018-09-06Excellent customer service culture at this location.
2018-09-06Everyone was extremely nice and professional. Special thanks to Nneka for calling me to wish me a happy birthday- that was so thoughtful & sweet!
2018-09-06Excellent service. Very kind and helpful team. Very satisfied
2018-09-06Casey and Drissa are the BEST. gold stars + extra year end bonus 🎉🎉🎉🎊
2018-09-06Joe always responded to my emails promptly and worked around my schedule.
2018-09-05Called and left voicemail during company meeting, could have been more prompt in returning
2018-09-05I appreciated that the scheduling was so easy and straightforward for me.
2018-09-04The phone confirmation system briefly stopped leaving voicemail. Consider allowing patients to opt into text messages
2018-09-04Always easy to schedule appointments, and the reminder calls the day before were very helpful. The people in the office are great!
2018-09-04Very responsive staff from my first phone calls and inquiries.
2018-09-04always good when calls were answered live<br /> <br /> messages left on voicemail were not promptly returned
2018-09-04i scheduled directly with my PT - helen
2018-09-04no complaints. everyone was very responsive.
2018-08-31Very positive experience overall. Easy to schedule appointments and quality of care has been very good and professional.
2018-08-31I love this place!
2018-08-31when I first attempted to schedule an appointment with Spear had multiple challenges getting through. Was told that there were phone problems. Once I had someone on the phone, everything was very smooth
2018-08-30I had some challenges with the front desk and payment. But I spoke with someone and the problem was quickly resolved.
2018-08-30Front desk staff was helpful and courteous.
2018-08-30Always quick to get me in and make sure I get seen love the ladies at FD.
2018-08-30She was great i wouldnt change her for the world she helped me in every way and gave me the strength that i need to motivate me in every way not to give up
2018-08-30Such a great experience! Everyone is so kind and helpful.
2018-08-30Ben was very flexible with scheduling and working with my availability. Staff were always pleasant and helpful whenever I called with a scheduling change.
2018-08-29i didnt like the person's attitude when i had to cancel one of my appointments. i was simply questioned, and would have preferred not to.
2018-08-29The evening hours are extremely helpful when scheduling
2018-08-29Easier to schedule by email
2018-08-29I never was on the phone with anyone
2018-08-29excellent professional care and patience. best therapist by far!
2018-08-29Had some issues getting in touch by phone (busy/left voicemails)
2018-08-29Lexi and Kumi were always professional, helpful and assisted in my speedy recovery. They are both excellent at what they do.
2018-08-29All very friendly.
2018-08-29Reception was very helpful with scheduling appointments if I ever needed to reschedule. They were very friendly and always had a prompt way of helping me find new appointments.
2018-08-29Online scheduling would be even easier! But overall very easy to schedule new appointments in person/over phone
2018-08-29outstanding service and very easy to book/use
2018-08-28I never left a message to ask for a return call.
2018-08-28appointment reminders text to me which I like.
2018-08-28Never really used the phone but emailing and scheduling appointments while on location was very easy!
2018-08-28Fantastic positive experience
2018-08-27Compared with other similar facilities in NYC, this one is exceptionally well managed.
2018-08-27Scheduling was no problem whatsoever. Justin was very flexible and accommodating.
2018-08-27Rarely called or had to have return calls.
2018-08-27great team and wonderful service
2018-08-27The people at the front desk were amazing and very personable on day one...on the last day....they are even more friendly and helpful. Really great.
2018-08-27professional,curtious,knowledgeable and thorough.
2018-08-27Very excellent staff at the front desk. They were really helpful coordinating appointments and managing my insurance.
2018-08-24Really good atmosphere and friendly.
2018-08-24These people are so rad.
2018-08-24Very professional and also friendly! Best PT I've ever experienced!
2018-08-24lovely people all around
2018-08-24Everyone was incredibly friendly and easy to talk to
2018-08-24The front desk and scheduling staff were amazing. When I was sick, they rescheduled me, no problem and they remembered my name! I loved them.
2018-08-24This has been delightful. I had no idea shoulder pain could be enjoyable.
2018-08-24I never was on the phone with anyone
2018-08-23Front desk was friendly and always positive
2018-08-23Thank you for your flexibility in scheduling my appointments.
2018-08-23Communication between the front desk and PTs could be better. Three times I got a phone call reminding me of an appointment that had been rescheduled previously.
2018-08-23Kiara is the best. She was always super flexible and kind when I had to make changes with my hectic schedule.
2018-08-23Everyone was friendly and very helpful
2018-08-23A couple of times (in the beginning) my record seemed to get lost in a different system but once we figured that out, the scheduling process was super painless and easy.
2018-08-23All of the logistics were seamless and I was never worried about getting a timely response
2018-08-22i like the way george always varied my exercises depending on my progress. My sessions never got stale. I loved the way george always had an eye on me when I was doing my exercises. ALL the PTs and Staff were super knowledgeable and always always friendly.
2018-08-22Once or twice the automated call didn't come in, else it was great.
2018-08-22Also easy and very helpful around my ever changing schedule.
2018-08-22The front desk was always cheerful, pleasant, helpful, and accommodating. What an amazing first impression!
2018-08-21It was an amazing experience!
2018-08-21Very easy to both schedule and cancel appointments if necessary, and rescheduling is also a breeze. Very helpful phone experience.
2018-08-21It was very easy to schedule my first appointment with the front desk. After that, I scheduled appointments directly with Nicole. I really want to say thanks to Nicole for accommodating me so much in scheduling appointments. It's possible that I wasn't the easiest to work with, but Nicole always had such a great attitude. She was extremely quick to respond to emails, which made communication really easy. She was also very flexible in her schedule and very clear about her availability.
2018-08-21I had a great experience, especially when I had to move an appointment- they were incredibly helpful and accommodating.
2018-08-21Nicole is an excellent PT and SPEAR is a great place to get your physical therapy done. Really friendly atmosphere and clearly explained exercises and therapy goals.
2018-08-20Everyone was real professional, answered all my questions, and made me understand the process with ease.
2018-08-20Super convenient, everyone is so nice and helpful.
2018-08-20Everyone was very friendly!
2018-08-17Very helpful and proffesional
2018-08-17Fabulous experience overall. Every customer touchpoint from phone to reception to therapist was extremely courteous and professional.
2018-08-17All has been a good experience
2018-08-17The only reason I put very good for helpfulness on the phone is because I called a couple of times and there was no answer.
2018-08-17Fabulous experience overall. Every customer touchpoint from phone to reception to therapist was extremely courteous and professional.
2018-08-16Was first surprised by how small the workout room was but the great positive vibe you feel from the time you walk in and from all the staff and other patients, gets you in the mood to exercise even if you are having a bad day or feel tired.
2018-08-16people over phone should describe health insurance info; when i originally called for spear, the person did not return my call.
2018-08-16When I needed to set up appointment for the week after, it was always tricky to find a time that works for both of us.
2018-08-16Being able to manage my schedule with Juan over email was incredibly helpful
2018-08-16It was extremely easy to schedule my first appointment and every appointment thereafter. Everyone is responsive and helpful.
2018-08-16Great experience overall!!
2018-08-16Nothing but good things to say! Thank you!!!
2018-08-16Jamie was amazing in knowing how much to push and when I was overdoing it. All the staff were amazingly friendly and helpful.
2018-08-16I have never had a bad experience at SPEAR. I schedule all my appointments through my therapist and the automated confirmation of same is genius. My level of care is always on point so honestly I've never had question or needed a return call. I'm sure if I did, the promptness of a return call and related professionalism would not disappoint.
2018-08-15I'd have liked to get the first assessment appointment sooner - it was over a week from the time of the call, and I was in pain and stressed...<br /> Other appointments scheduling was perfect.
2018-08-15all great things
2018-08-15Even though there was a minor mishap with another patient with my name, everyone was really helpful getting my appointments in order.
2018-08-15If I left a voice message, sometimes I do not get call backs. Also, on text messages, my name kept getting misspelled.
2018-08-15Very good experience
2018-08-15A wonderful experience - from beginning to end. Christine's demeanor was surpassed only by her skill and professionalism.<br /> One improvement in the location - there are sometimes a dearth of lockers and that is a negative.
2018-08-14Great experience! Ninia was very knowledgeable about my injuries. She went above and beyond and worked on multiple areas I was having trouble with. The at-home exercises were very useful in my recovery. The entire staff is friendly and helpful!
2018-08-14Rachelle is AWESOME. I was in so much pain when I first came in, and in even worse pain after a flare up midway through our PT. She was part counselor (I was sleep deprived and in serious pain) and part physical therapist. She did everything she could to help alleviate my pain. Above and beyond. I can't thank her enough!
2018-08-14always super nice when I had to cancel last minute
2018-08-14Very professional, very accomadating
2018-08-13Excellent. I have 0 complaints about anything. Kyle was amazing in all regards with respect to access to care.
2018-08-13Juan was very easy to schedule with. No one answers the phone when you call the office, so it was difficult to rearrange visits.
2018-08-11Everyone at Spear is very nice and professional!
2018-08-10Absolutely never a problem! Wish I had some constructive criticism to make, but I don't!
2018-08-10very helpful and patient staff.
2018-08-10Great time with great folks.
2018-08-10great experience. Everyone was so helpful. I was feeling stronger within just a few visits.
2018-08-10The logistical experience with Spear was fantastic. Any time I had questions somebody was there to answer them quickly and helpfully whether it was at the facility or over the phone/email.
2018-08-09whole place is very friendly.
2018-08-09Spear Physical Therapy has very flexible scheduling that accommodates my schedule.
2018-08-09Would be easier to schedule online
2018-08-09Everyone in the office was fantastic. Friendly and helpful. Very professional.
2018-08-09The front desk was always super friendly.
2018-08-08everyone here has been amazing! I am glad I chose Spear Murray Hill!
2018-08-07Went over and above to accommodate my schedule.
2018-08-07I had a very good experience.
2018-08-07Had no issues with this at all. Very prompt and friendly process
2018-08-07always helpful, always cheerful -- ALWAYS A GOOD EXPERIENCE<br /> <br /> <br /> <br /> <br /> Always helpful, always cheerful, always a great experience.
2018-08-07It was easy. Even when it wasn't, they made it easy.
2018-08-07easy by phone or email
2018-08-07only had to make a couple of calls. every time, calls were returned promptly and questions were answered to my satisfaction
2018-08-06Online booking would be ideal for first-time visits or rescheduling, but booking directly with Physical Therapist has been a breeze.
2018-08-06I had a great time here.
2018-08-06Staff members were always very pleasant, despite technical difficulties the staff experienced with the phone lines.
2018-08-06Staff members were always very pleasant, despite technical difficulties the staff experienced with the phone lines.
2018-08-06My first appointment was accidentally scheduled at the wrong location, but they were very helpful to get me in at a location that was more convenient to where I live. From that point out it was very easy to get appointments in a convenient time slot and I appreciated the flexibility and understanding when one time train delays made me 45 minutes late to my scheduled appointment and Kristen still saw me.
2018-08-05It took a fairly long time and some back and forth to schedule my initial appointment, but everything was smooth after that.
2018-08-03Love the way they all work as a team and make us feel secure and safe with our excercises...I wouldnt change it for anything
2018-08-03Ananda is terrific
2018-08-03Everyone in the office is so incredibly welcoming and willing to help. Rachelle was my primary PT but the techs wouldn't hesitate to step in and help me out with explaining an exercise or giving me new ones while Rachelle helped out another one of her patients. I'm studying abroad and Rachelle was so proactive in preparing a plan of daily exercises for me. She wanted to facilitate my routine as much as possible and mentioned how she's only an e-mail away if I need anything while I'm abroad. My experience was a short but delightful one and I can't thank Spear and its employees enough!
2018-08-03I think you only had to ring me back once (maybe never) so 4 isn't really applicable
2018-08-02Always very polite when putting up with my last minute change of schedules.
2018-08-02always very helpful, cheery and polite
2018-08-02Scheduling time was very easy and accomodating
2018-08-02Sometimes it was hard to reach someone by phonecall to reschedule, however once I spoke with Kristen about this we communicated through email and everything was very prompt and easy to make any changes through email.
2018-08-01Can't thank everyone enough for all the support and knowledge in getting my knees back in shape and perfecting my balance. Forever grateful.
2018-08-01Great energy from all staff. Marc is kind, professional and has empathy. Marc made PT fun while also healing and strengthening my ankle. I have no pain and am forever grateful! I looked forward to PT every week and had a 360 fabulous experience.
2018-08-01The phone at this location wasn't working for a few weeks but I think its fixed now.
2018-08-01It would be great to schedule appointments online.
2018-08-01highly professional place. Top notch physical therapists and staff!
2018-08-01Phone lines weren't working well the first time I called to schedule an appointment, but after that time everything was great! Staff on the phone were very helpful! Most of my scheduling was handled directly with my therapist after the initial visit.
2018-08-01Initial visits and fax confirmation required some follow-up on our part.
2018-08-01Always accommodating when I needed to move an appointment which was greatly appreciated.
2018-08-01Good - nice to have the same PT who knows your history/injury and all of the staff is very welcoming and willing to help (good morale)<br /> <br /> Bad - Insurance issues - hard to get follow up on new script and me having to constantly follow up
2018-08-01I had to reschedule often, and Austin was extremely responsive / accomodating
2018-07-31Keep up the great job team SPEAR! You guys are awesome!!!
2018-07-31Laura made scheduling and rescheduling so convenient. She is super responsive to emails and usually gets back to me within a few minutes.
2018-07-31I liked being able to schedule appointments several weeks at a time to make sure I was able to get times that worked with my schedule. My only suggestion might be to have an online system for scheduling/changing/viewing appointments
2018-07-30Staff and therapists were always very accommodating to find convenient times
2018-07-30Excellent experience. The entire Spear staff is accommodating, professional and friendly. I felt welcome and supported every step of the way and would recommend this location to other individual's in need of physical therapy.
2018-07-30Everyone I have encountered at Spear has been incredibly helpful, well educated and nice.
2018-07-30easy and fast
2018-07-30Never had a call that needed to be returned
2018-07-30Everyone is super helpful and caring
2018-07-28it was always easy to schedule appointments with jenn, she was flexible and willing to work around any issues.
2018-07-28Would be nice to be able to schedule appt online
2018-07-27other than my first visit, it was relatively easy to schedule my appointments
2018-07-27Help me to gain the strength of my ankle. A really good therapist.
2018-07-27I was always able to email Ashley to schedule or reschedule if I had to. She even went out of her way to schedule massages for me in other locations, if there wasn't a therapist available at her location that fit my schedule
2018-07-27The whole process was seamless.
2018-07-27I had a great experience, Tyler is very very good and also very nice. I see tremendous improvements. I'm very happy I found Spear.
2018-07-27There were occasionally errors in double booking me done by the front desk, and they also scheduled my massage for a day when the masseuse was out.
2018-07-27Loved the exercises, will keep doing them
2018-07-27great training. consideratre
2018-07-26Eesa was always friendly and more than willing to help with scheduling or other questions.
2018-07-26Great experience, went from limited mobility to almost 100.
2018-07-26The whole experience was excellent. And, especially with Jamie, I felt very comfortable. She was very understanding and professional. I wish I could stay with her but I have to leave as I don't live in the United States.
2018-07-26Long wait for first apt but after that, very good.
2018-07-26Everyone I've encountered at Spear has been very friendly and helpful. Scheduling has always been very straightforward and I really appreciate the text reminders the day before any visits.
2018-07-26Sometimes had trouble when cancelling and rescheduling. Thought it was done but turned out it wasn't.
2018-07-26Austin is arguably the nicest guy ive ever met. treats every patient as if they were his own grandma
2018-07-26The day I called I had an appointment for later that day, it was flawless and easy.
2018-07-26the initial appointment was accidently scheduled at the wrong location but it was very easy to switch to the location closer to my home.
2018-07-25Great overall experience. John is an awesome therapist. I recommend Spear PT for anyone trying to bounce back from any kind of injury.
2018-07-25Team was very helpful and quick in figuring out insurance situation.
2018-07-25Wasn't told my insurance was not covered until 8 weeks into my rehab.
2018-07-25very professional. Found my old record right away
2018-07-25First time I called and left message I did not get a return call.
2018-07-25Everyone was always very pleasant to work with!
2018-07-24Lea and Joe have been very helpful with explanation of charges and schedule/rescheduling.
2018-07-24Front desk staff is great.
2018-07-24Initially I had booked via Zocdoc, and was then told by phone that that appointment was not valid. I think if you don't allow scheduling via Zocdoc, you shouldn't be on Zocdoc - initially this led to a really negative perception of the clinic which I'm happy to say was changed once I started receiving treatment.
2018-07-24return calls not applicable
2018-07-24Booking appointments was always very straightforward.
2018-07-24I also see another Therapist here and they (both Kathleen’s and the front desk) arranged for me to see both back to back each time, which made it a lot easier for me!
2018-07-23Generally good experiences
2018-07-20Everything was GREAT. I am glad that I came to Spear PT @ Penn Plaza. Love the super friendly awesome front desk staff. Psyched about the stuff that Mithun taught me. He is great.
2018-07-20All the workers are very nice
2018-07-20Wonderful Experience. It far exceeded my expectations and I went from almost no mobility to almost full mobility. Leon and the UES staff are miracle workers.
2018-07-20occasionally, messages left on VM were not returned. email with therapist proved to be successful.
2018-07-20since I was a patient before, I asked my prior therapist to help with scheduling....Phaeleau helped me....He's great.
2018-07-19Everyone has all ways been courteous and welcoming
2018-07-19This was very user friendly and accomodating with scheduling and appointment changes, my arriving early, late, etc.
2018-07-19SPEAR is absolutely amazing! They are very accommodating and helpful when scheduling appointments. All of the PTs are friendly and take the time to show you how to do the exercises, you don't feel rushed.
2018-07-18wish there were more evening availabilities but it worked out
2018-07-18The reminders help, and it's always easy to make future appointments
2018-07-18Everyone in the office was friendly and welcoming. It felt like a community of people who know you and want genuinely want you to improve.
2018-07-18Stefanie took care of the full set of appointments at the start, very useful to have that as a regular time
2018-07-18prompt and easy scheduling. and John was super responsive by email always
2018-07-18Amazing! Good Vibes, great info. Service with a smile and loads of laughs. Such a wonderful group of people from the desk to the therapy room. Thanks to everyone!
2018-07-18Very good experience in terms of access.
2018-07-17Took a while to get the first appointment. Everything afterward was smooth.
2018-07-17Looked forward to coming every day - best medical experience of my life!
2018-07-17A little hard getting through on the phone
2018-07-17Front desk was friendly but I did have problems with automatic reminder phone calls, which reminded me of non existent appointments, so I had to call to straighten things out
2018-07-17I had no issues with scheduling appoints or any other logistics.
2018-07-16The place is very welcoming and good energy so that you leave all your stress at the door.
2018-07-13Scheduling was very easy process-wise, but availability was sometimes limited. Also, it was frustrating when on crutches to not be able to use the building elevators. As a sidenote, I was offered use of elevators by building staff after I was off crutches, not sure if this is because of a staffing change or policy change. I heard that your email system was buggy -- which I think was the reason -- but it was challenging to get my exercises emailed to me.
2018-07-13Excellent experience - Nicole and the team is amazing. Always felt welcome!
2018-07-13It wasn't easy to re-schedule a sessions when I called a couple of times.
2018-07-12It would be easier to have the options of schedule your appointments online
2018-07-12I really enjoyed my experience here. After each appointment I knew I was closer to achieving my goal.
2018-07-12Very easy and simple to schedule or reschedule appointments. The front desk is always very pleasant and helpful.
2018-07-12I have had a lot of experiences where I have to reschedule my appointments and everyone has been super helpful and convenient to my schedule.
2018-07-12Scheduling directly with therapists was excellent. Through front desk not as efficient.
2018-07-12Overall an amazing experience. Everyone I worked with was super knowledgeable and extremely nice! Kyle, Jen, Camille, Lia, Jared and everyone else who just assisted me for a one off exercise
2018-07-11When I first started it was tricky to schedule but once I scheduled out a few sessions it was great!
2018-07-11Whenever I had any scheduling issues, Leah was prompt to help sort them out over the phone, and Rebecca was super helpful in person for this as well.
2018-07-11The atmosphere is very helpful, for sure.
2018-07-11I don't like the other receptionist (not Elaine). She doesn't seem polite.
2018-07-11very good experience and great staff. as long as you schedule in advance, it is a breeze.
2018-07-10Isa was very kind every time I called.
2018-07-10I was greeted with smiles and professionalism
2018-07-10The front staff is very professional. I had an excellent experience scheduling appointments.
2018-07-06Always a great time
2018-07-06Seamless for making appointments, flexible with reschedules
2018-07-06Amazing experience. Greg was great. Very technical, welcoming, and a pleasure to work with.
2018-07-05Deanna was amazing. She put me back on my foot. The best therapist ever :)
2018-07-05Booking appointments was always easier directly with Kristen as it could be difficult to get through on phone as most times there was no answer.
2018-07-05Absolutely zero bad experience with the whole staff. Everyone is friendly, nice, funny and the music in the background had me in a great mood during my sessions.
2018-07-05I have come here before to see Kristen so I felt comfortable calling and scheduling with her for my new pain.
2018-07-05if i had to cancel an appointment, i would call the location-- phones were not always answered; call backs were rare
2018-07-03I have had only very positive experiences
2018-07-03One time I had an issue where the front desk didn't give a cancellation message to my PT. But otherwise, no issues.
2018-07-03N/A for promptness for return of calls
2018-07-03Would highly recommend Spear to anyone in need of PT at any level.
2018-07-03Awesome team! Always helpful in every which way.
2018-07-02I called up Spear and they fit me into Laura P's schedule right away. (And on a work holiday, no less.) It's great how you guys are open late after work hours. This office is also right next to my work office, so it was very convenient!
2018-07-02the initial scheduling wasn't extremely clear, and there seems to be a disconnect between the front desk/reception's access to calendars and the ones the PTs maintain themselves
2018-07-02Reception personnel are great. Very helpful
2018-07-02Incredible experience with Alexandra and all staff
2018-07-02Hana is a pain. She has gotten a lot better since the autumn, so maybe I am just remembering that.
2018-07-02All the front desk staff are very helpful and patient and polite. I have had only good experiences working with them
2018-06-29Really warm, helpful staff! And lots of flexibility in scheduling.
2018-06-29EXCELLENT PHYSICAL THERAPISTS ASSISTANTS AND SERVICE. VERY HELPFUL...EVERYONE. LIVELY ENVIRONMENT.
2018-06-29I kept getting text and voice call reminders of older scheduled sessions that had changed
2018-06-29I only wish it had been possible to create a regular time slot that I was gaurenteed instead of having to schedule and hope that we could meet at my preferred time.
2018-06-29its a busy place but you guys made every effort to accommodate my schedule.
2018-06-29Very professional atmosphere and staff. Very flexible for scheduling.
2018-06-29I like the appointment reminder phone calls
2018-06-2924 hour cancellation policy is tough (especially when reminder calls come less than 24 hours before). Several times I called to ask about switching and couldn't get through to anyone, left a message and still didn't hear back. It is somewhat of a hassle having to call/schedule in person ( i.e., no way to do it online) but would be great if you could get confirmation emails for each appointment so you have a record.
2018-06-28very good experience with Alyssa
2018-06-28Seamless for making appointments, flexible with reschedules
2018-06-28Great customer experience
2018-06-28Greg always found appointment's for me, and was nice about moving times if he could.
2018-06-28I've had such a wonderful experience here. Everyone on staff was friendly, patient and helpful throughout my time at Spear.
2018-06-28Very good overall experience
2018-06-28no complaints at all
2018-06-28Super nice staff at the front desk. Adetola was always very courteous and helpful. The phone number doesn't seem to work, though. I always get the messaging system and never a person, which can leave me waiting for someone to call me back instead of being able to schedule right away.
2018-06-27Never had any issues scheduling appointments.
2018-06-27Brittany couldn't have been more helpful in scheduling appointments and the front desk would recognize me upon arrival and get me into treatment without delay.
2018-06-27The ideal scenario would have been to be able to schedule appointments online.
2018-06-27No phone contact outside of reminder calls
2018-06-27Every experience i have had has been positive
2018-06-27Ben was great about making sure I had appts scheduled. He was fantastic about helping work around my schedule to ensure I could get in enough.
2018-06-27Overall, I had great experience with everyone on the staff and facility. Also, the door security of the building were professional and excellent, too. I think there was only one time when I left multiple messages to cancel appointment but received no confirmation until I eventually called and reached someone at front desk, who quickly completed my cancellation without any issue.
2018-06-27I had a really good experience with my therapist and also love to work with his assistant Mercedes.
2018-06-27Sean has been such a good therapist that I can't live without him. We've become best friends!
2018-06-27computer system at spears wasn't working in the beginning so I wasn't getting notices and often got mixed up if appointment was at 7 or 7:30 or 8...but now it is happily
2018-06-27Great environment and culture of everyone who works here
2018-06-26Mohit was able to get me back from a setback where consecutive flights inflammed my operated on knee, and shutdown my quad for almost 2 months. The office i was going to at the time, was not able to get my quad firing again. Mohit, after thorough evaluation wanted to try cupping therapy to release some deep knotting in my quad. It made all the difference.
2018-06-26can't really say anything bad even if I wanted to.
2018-06-26Would like earlier morning avail.
2018-06-26I had a great experience during my time here.
2018-06-26Scheduling the first appointment took some time because of a system issue with trying to schedule on Zocdoc, but all my other appointments were scheduled well in advance which made it really easy, and everyone was very communicative with consistent reminder calls.
2018-06-26Very good experience
2018-06-26I always had a delightful experience with all employees at the Brooklyn Spear facility.
2018-06-26tough to schedule 7pm appointments but always got me in.
2018-06-25From the beginning, it was easy and convenient to make and reschedule appointments as needed. The text message reminders were helpful, and Justin was available via e-mail should anything come up and I needed to reschedule.
2018-06-25its been terrific
2018-06-25The staff was very welcoming, encouraging and helpful when scheduling appointments
2018-06-22Prompt, excellent service!
2018-06-22Everyone who worked with me was very kind, courteous, well-informed, and prepared to help me do my best
2018-06-22I always felt cared for here! I was never just a patient, but a person.
2018-06-22Always a great positive experience
2018-06-21Everyone I encountered was extremely nice, friendly and helpful.
2018-06-21Whenever we tried calling, most of the time there would be no answer. But, whenever there was an answer, people were very nice.
2018-06-21Very nice and helpful. Gave good advice and helped my recovery from my injury.
2018-06-21Excellent experience! Everyone was kind, friendly and knowledgeable. Aleks was very professional and was of great help with my recovery; she was simply great! Thank you to her and all of the staff here at E 56th St.!
2018-06-21I did not really have any experiences with having to call in, but I received voicemails about my appointment which made for a better experience.
2018-06-21Robot responders to calls are not helpful. Live staff are.
2018-06-21Very easy to schedule, courteous phone staff, etc.
2018-06-21Great experience all around, Wonderful people, the exercises and therapy worked! Thank you,
2018-06-21Exceptional I’ve been to at least 3 other facilities and by far Spear is my favorite. The best!,,
2018-06-21Great experience - well run and efficient for patients
2018-06-21I always scheduled my appointments directly with Nicole because it was easier than working with the front desk.
2018-06-21Never communicated via phone, just email. Very prompt.
2018-06-20The front desk was very accomodating and helpful in scheduling my evaluation and Kristen was great in accomodating me with my busy schedule
2018-06-20Very flexible with rescheduling and last minute work conflicts.
2018-06-20Scheduling all appointments was easy and pleasant. When I had a billing question, it took a few requests before anyone got back to me, but ultimately I got my answer.
2018-06-20very knowledgeable and efficient
2018-06-20Excellent - Extremely Friendly and accomodating
2018-06-20Had a very good experience. Very helpful from the first phone call to them calling back to verify and explain the insurance.
2018-06-20Everyone was really helpful and very fast to contact
2018-06-20I never had any trouble with scheduling appointments
2018-06-20Able to reschedule appointments OK
2018-06-20The team is very flexible with my schedule and made my first PT experience pretty seamless and very satisfactory
2018-06-20I had a great experience
2018-06-20Courteous and flexible - very much appreciated!
2018-06-20Amy Nathan is an excellent therapist. She listens, thinks and instructs with care<br /> and intelligence. Wonderful working with her.
2018-06-20Re:4, I only left a voicemail once, and it wasn’t returned, so not sure how pervasive it is
2018-06-20Everyone was very helpful—especially Kate—I could email her and switch days when needed.
2018-06-20Appointments were always available when I needed them to be. Felt comfortable knowing that everything was scheduled and squared away well in advance. Tech was also flexible when my schedule changed.
2018-06-19visits were good. Crowded at times, but overall a very comfortable experience and the PT and assistants were always approachable and on top of things.
2018-06-19every time I called, nobody picked up (even when it was opening hours)
2018-06-19Laura was very easy on scheduling; had one instance where I needed to speak with Laura and she was very responsive; otherwise very little phone contact required.
2018-06-19It wasn't totally clear to me, based on the automated message, if I needed to call back to confirm the appointment or if I should just show up at the appointed time.
2018-06-19I like that we always scheduled in advance so that I could plan my weeks
2018-06-19Always a good experience whether it was in person with the front desk, or on the phone. Everyone was always in an upbeat mood and very helpful.
2018-06-19Extremely accommodating and easy to get in when it worked for my schedule, cancel and reschedule as needed.
2018-06-18The man at the front desk was not very helpful and gave me wrong information at one time, but the women were lovely and very helpful.
2018-06-18It was impossible to reach somebody on the phone. Usually nobody replies. I don't know what might me the reason.
2018-06-18Excellent! Everyone is very nice and helpful!
2018-06-18very good experience everything was explained well and everything and evreyone was very helpful
2018-06-18Had to reschedule, very helpful and prompt
2018-06-18Reception staff were very friendly and helpful.
2018-06-17Staff were always very accommodating and considerate.
2018-06-15front desk staff always friendly and helpful,
2018-06-15I was grateful for the calls from the front desk checking on me if I was okay when I was running late. It wasn't judgmental and made me feel like folks were actually concerned when I didn't show up. I'm very appreciative of that and it kept me coming back.
2018-06-15I had to cancel numerous times due to my school work; SPEAR was very flexible and able to reschedule my appointments easily.
2018-06-15jenn was excellent
2018-06-15Meghan played a very integral part in assisting me in recovery from my pretty serious hamstring tear. I feel very grateful for her and SPEAR on my recovery.
2018-06-15Very smooth experience from start to finish
2018-06-15Thanks for confirmation calls.
2018-06-15appointments were easy to book, just wish there more am time slots to account for my work schedule
2018-06-15Coming to Spear was an awesome experience, everyone was extremely professional.
2018-06-15This was my first visit. The person you who scheduled me, emailed the wrong information and incorrectly spelled the address. When I called to verify, the person apologized and verified the correct information. There was no need for a return phone call.
2018-06-15This location is incredible, the space is good the people are all friendly and Mike Virgile strikes a perfect balance between pushing you to do more while managing your limits and current capabilities
2018-06-14initially it was difficult to get a window and the clinic did not seem to be crowded at all. lately there has been a better flexibility at accommodating my schedule
2018-06-14Stefanie was excellent and I would highly recommend her. She is very thoughtful, knowledgeable and helped with all of my issues since I've been to Spear
2018-06-14It was always easy to schedule or change appointments. John is excellent, professional and was really instrumental in my recovery
2018-06-13I was able to schedule appointments with ease and easily rescheduled an appointment when i had to.
2018-06-13often there was no one answering the phone
2018-06-13I liked the flexibility of scheduling with email- so I could do it not during normal business hours and be sure my message was still read in a timely fashion
2018-06-13always friendly office staff :)
2018-06-12Amazing experience.<br /> Wouldn't change a thing!
2018-06-12Steve is great over email
2018-06-11Some hiccups (no booking scheduled though I called) due to changing of scheduling systems
2018-06-11Always super friendly and and helpful and remembered me after the first visit.
2018-06-11Never had an issue and everyone was always helpful!
2018-06-11I had a seamless experience when scheduling appointments. The team was responsive, flexible and allowed me to book ahead which was very helpful in locking down the times that worked for me. I couldn't be happier with the overall customer service here.
2018-06-11Hate the automated visit reminder phone call. It mispronounces my name which drives me bananas.
2018-06-11Staff is very friendly, personable and knowledgeable.
2018-06-11Had a great experience! Jeff and Nilesia were wonderful in explaining and guiding me through exercises and it was all very positive. They were receptive to how I was feeling and answered questions that I had.
2018-06-11People at the front desk couldn't be nicer. Every request was answered promptly and efficiently. If I had a business of my own I'd try to steal them away.
2018-06-11I like the phone call reminders.
2018-06-08The automated phone call appointment reminders are a little bothersome - would prefer to just receive a text or email
2018-06-08rarely ued the phone
2018-06-08its nice to be able to schedule with therapist.
2018-06-08i was scheduled for a session (when I left my previous session) that apparently was not recorded internally so I had to skip a week.
2018-06-08Flexible and helpful.
2018-06-08Nicole is a victim of her own popularity! Sometimes it was difficult to find a spot in her schedule (though I know she sometimes even booked double so she could squeeze me in, and I appreciated that!)
2018-06-08always able to schedule or reschedule as needed easily
2018-06-08Everyone was very helpful—especially Kate—I could email her and switch days when needed.
2018-06-07I was able to get in a couple days later, and getting my insurance sorted out was very easy.
2018-06-07would be great to be able to do schedule (or at least request on line
2018-06-07wonderful front desk. They were always lovely, helpful and patient.
2018-06-07Great follow-through and was able to schedule appts around my schedule. Reminder system is helpful.
2018-06-07Got me in the day I called to set up my first appointment-amazing!
2018-06-07Easy scheduling and great reminders the day before.
2018-06-07I called the front desk and had an appointment with Kristen for later that day, it was flawless.
2018-06-06At the beginning of my visits I had some billing complications with my insurance and my questions and concerns were handled with efficiency and care. Coming out of surgery, that was very calming and reassuring.
2018-06-06Had a very pleasant experience from start to finish with Spear!
2018-06-06It was always easy and pleasant to schedule or reschedule an appointment.
2018-06-06The folks at the front desk are so helpful, friendly and there's never a long hold to speak with anyone.
2018-06-06It took one month to make my initial appointment, but once I had my inital appointment, it was quite easy making the additional appointments
2018-06-06Amazing! Melanie is so great. Patient, knowledgeable, and so personable. I have zero complaints.
2018-06-06Everyone I spoke to for scheduling and rearranging appointments was pleasant and professional. I never had a poor experience working to get care with Spear.
2018-06-06Reminder calls the day before were helpful, too!
2018-06-06Office staff members are incredibly helpful and friendly. They are quick to responsive over emails and resourceful whenever I had a question.
2018-06-05Always welcomed with a hello and common courtesy.
2018-06-05At the beginning of my visits I had some billing complications with my insurance and my questions and concerns were handled with efficiency and care. Coming out of surgery, that was very calming and reassuring.
2018-06-05It was very easy to receive an appointment in the beginning and then scheduling with Kristen per email and front desk was excellent and efficient
2018-06-05The team at W. 75th street is exceptional! Everything was top notch! Couldn't have been more courteous, friendly or supportive!
2018-06-05love the text reminders
2018-06-04Great experience. Have recommended Spear to others.
2018-06-04first day today but Matt and the team have been great
2018-06-01After the initial visit, I booked directly with my PT, so I really only dealt with the front desk during my visit and everyone was great.
2018-06-01Had one call go unanswered when trying to reschedule an appointment. Left a voicemail and no callback.
2018-06-01N/A to question 4
2018-06-01Pleasant environment, committed therapists, excellent use of the time.
2018-06-01Excellent experience with lots of options for times to accomodate various schedules.
2018-06-01Excellent service. Everything went smoothly with scheduling and payments.
2018-05-31Becca took me in after getting 'doored' by a car on my way to PT and treated me while the whole team iced my wrist. It's the best place I could have come after the accident.
2018-05-31Nicole (Dan's colleague) set up the appointment and was extremely professional and courteous.
2018-05-31Super easy and helpful.
2018-05-31Excellent and pro active communication
2018-05-31Everyone was extremely friendly and accommodating in trying to work with my schedule. Best experience I've had.
2018-05-31Front desk has always been very kind and helpful. Kathryn responds very promptly to emails, and has been nothing but kind and responsive.
2018-05-30Appointment reminders were v. helpful. Very easy to schedule (and reschedule) appointments.
2018-05-30Excellent service and a great staff.
2018-05-30Juan was great
2018-05-30no calls, but emails had prompt response
2018-05-30All good - friendly, courteous, helpful.
2018-05-30Kyle tends to be booked solid, so scheduling was a little tricky, but we usually found something that worked. Staff was very helpful when I had to cancel or reschedule.
2018-05-30Just sometimes getting appts on days and times best for me.
2018-05-30Kate scheduled my appointments directly and was always super responsive by email.
2018-05-30I miss the text appt confirmations. Prefer that over the phonecalls
2018-05-29My appointments were effortless and all the staff made my process during a difficult time effortless!
2018-05-29Honestly, everyone was really on top of it from the front desk to the Therapists
2018-05-29Would be great to get email confirmations when making appts or changing appts on the phone. (or in person but i know reception can print for me in person.
2018-05-29Could I give a shout out to Ray at the front desk at West 57th? Always kind, always remembered my name. Never obsequious--just right every time. A pleasure when walking through the door.
2018-05-29Phone call reminders the day before was very helpful, as was scheduling/changing appointments by email
2018-05-29The experience at Spear has always been very positive, people are patient, courteous, helpful, and kind.
2018-05-25left a voice mail but no ne returned my call
2018-05-25Staff is very helpful and nice. Jen was informative and extremely helpful in easing my discomfort.
2018-05-25Enjoyed all the help, and workouts. Direction on the floor was great, correcting form. Heat pad = amazing.
2018-05-25always easy to set up appts -- appreciate the printouts & telephone reminders
2018-05-25appointments were readily available and if required, I could see anther Spear PT if my schedule did not align with Becca's
2018-05-24Very understanding and helpful team.
2018-05-24I would highly recommend the staff, location & physical therapy program to anyone. This has exceeded all expectations.
2018-05-24I had a wonderful experience. The staff here is professional, nice and incredibly kind! My shoulder not only feels better but I feel like I have a game plan going forward. Thank you so much to Man and everyone else!
2018-05-24My only comment on scheduling is that sometimes, during normal business hours, it's hard to get through on the phone, which can be frustrating. Sometimes you just can't wait for a call back, you know?
2018-05-24Every time it works perfectly.
2018-05-24I scheduled all my appointments directly with my PT. However, for several of my initial visits, no co-pay was taken (I assumed I would be billed). Then, after 6 or 7 visits, my PT told me to go to the front desk, where a co-pay for the visits to-date exceeding $1,000 was charged. I was not entirely surprised at the amount (I have a High-Deductable Plan), but the way it was collected (no bill, just one day a charge for $1000+) was very strange. The front desk staff who collected it was not particularly helpful or friendly.
2018-05-24The entire staff is extremely professional and courteous. Each employee at the front desk adds some much value with their service to make everyone comfortable.
2018-05-23Appreciate the flexibility to move around appointment (to different times, different days) based on my schedule
2018-05-23Literally the best reception desk I have EVER dealt with in NYC!
2018-05-23Easy to interact online with scheduling if anything came up.
2018-05-23Team is super friendly with great customer service.
2018-05-23Staff is kind and professional
2018-05-23Josh was really good about accommodating my work schedule.
2018-05-22Scheduling throughout the weeks was very flexible and easy to manage. I had to reschedule several times and the team and Mohit were always able to accommodate which I really appreciated.
2018-05-22I was seen quickly and was given a full hour throughout my therapy regardless of being a few minutes early or late.
2018-05-22Once there was confusion between front desk and therapist, so I waited about 20 minutes. After that, I just walked in and no issues.
2018-05-22Phone scheduling was particularly excellent.
2018-05-22Overall experience was excellent and very professional.
2018-05-22Front desk is AMAZING. I would book 5+ appointments at once in 2 mins. They are pros...and very friendly.
2018-05-21All staff members were so friendly and helpful
2018-05-21rescheduling was easy
2018-05-19George has been a great PT provider. Follow-ups, additional tips and overall great personality makes him very easy and fun to deal with. I only came on saturday's so I saw a good amount of different PT's throughout and they were all great.
2018-05-18incredible attention to detail
2018-05-18I had questions about health insurance and it took a couple of days to get back to me, but everyone was super courteous and nice whether I was on the phone with them or in person.
2018-05-18Great experience with Jeff. He was always up-to-date on my progress and very welcoming.
2018-05-18The most wonderful experience...motivating, informative, supportive!!!
2018-05-17Receptionists are always very personable.
2018-05-17Whether calling reception or emailing Aaron directly, getting the appointments I needed that fit my schedule was always easy to take care of.
2018-05-17The staff was good about encouraging me to schedule appointments out because the more I needed appointments relatively last minute the more difficult it was.
2018-05-17The staff was good about encouraging me to schedule appointments out because the more I needed appointments relatively last minute the more difficult it was.
2018-05-17would have liked to get the same time appointments for every time i came
2018-05-17All around great!
2018-05-17Receptionist is not friendly at all. Jeff, Brian and Alicia were GREAT!
2018-05-17I wish there were a portal where I could see my upcoming appointments. I definitely appreciated the guidance and assistance in dealing with insurance.
2018-05-17David is a gem. He made me a believer in pt
2018-05-17Sam Robin was phenomenal. I have been seeing her for two years and she was the best Physical Therapist I have ever had. She truly was incredible
2018-05-17Very good care and encouragement.
2018-05-16Great experience. Very professional staff
2018-05-16Had to book out really far in advance but I guess that's just a result of high demand!
2018-05-16Nice staff who clearly are knowledgeable and seem to care about and enjoy their client relationship. I would recommend this office to others for PT.
2018-05-16Easy and efficient
2018-05-16Always very responsive and helpful!
2018-05-16My experience was excellent, nothing to complaint about
2018-05-16Office staff is helpful and easy to reach.
2018-05-16Everyone I interacted with was courteious and helpful.
2018-05-16Everyone was very pleasant and helpful.
2018-05-16This is my third time working with SPEAR, Nicole specifically, and I am so grateful to everyone's effort to help me make a full recovery! Everyone is always so nice and willing to help and Nicole is always great at getting me back to work quickly as a healthier dancer.
2018-05-15everything went smoothly
2018-05-15The activites i did were good and Mike helped me a lot
2018-05-15only thing challenging with scheduling appointments was the availability - a little difficult to book for the coming week, for example. The "very goods" are not "excellents" here because I am comparing the front desk to the rest of staff, and I suppose they are courteous but don't seem to recognize me or acknowledge me by name even though I've been coming here every week for at least 6 months. No hard feelings though, they are very polite and help me with payment and scheduling as needed.
2018-05-15Ray is great!
2018-05-15The experience was great both in the therapy itself and the professionalism of the staff.
2018-05-14Deanna was great, the front desk staff was less responsive
2018-05-14Everyone was very helpful and flexible when making appointments
2018-05-13Best PT experience hands down
2018-05-11It was so easy to get things done up front that I did not have to call!
2018-05-11I scheduled appointments directly with Greg.
2018-05-11Most front desk staff are very friendly. Some answered insurance/payment questions inaccurately. Check-in and payment process always efficient and quick. Matt's schedule fills up quickly, but he was as flexible as he could be, which was appreciated.
2018-05-11Everything involving booking appointments and administrative questions was as easy as it could have been
2018-05-11once they called back right away, once they never called back but in general the people at the desk especially the man is super friendly nice and helpful-
2018-05-11im very happy
2018-05-10At first it was very challenging to get someone to pick up the phone. And then scheduling could be challenging as I understand a lot of people want morning and evening sessions.
2018-05-10my experience here at spear was amazing the staff was very help and kind and my injure after all the fun we had is actually starting too feel better <br /> thanks too the entire staff much appreciated
2018-05-10Every time I needed to change my appointments the Spear Team was flexible, receptive, accommodating, and professional. EXCELLENT!
2018-05-10excellent physician very knowleadgeable
2018-05-10Always responded to within 24 hours or less
2018-05-10Office staff was nice and helpful
2018-05-10Everyone was very friendly and welcoming.
2018-05-10It was helpful to remember to schedule early just because Kathryn's schedule filled up, but we always worked it out.
2018-05-10Ray and Quiana made scheduling very easy and flexible. They are also very good people who know the reimbursement proccess and provided clear, helpful guidance.
2018-05-10Everything went well.
2018-05-10I did have to call to reschedule appointments twice due to changes in my work obligations. Both times my calls went to voicemail and I left messages about my need to cancel appointments. Neither time did I receive a call-back confirmation of the cancellation nor an offer to reschedule. That turned out to be fine because I rescheduled directly with my physical therapist but it would be great to have received some confirmation that my voicemail was received.
2018-05-10Overall no real complaints, but one time when trying to contact the office, I was prompted to leave a voicemail, but nobody checked the voicemail. I just had to call back later.
2018-05-09I thought it was great that the PTs took notes and communicated to each other about their patients so that when Alissa was not available on the days I went for my sessions, other PTs easily took over.
2018-05-09Everyone was great and knowledgeable. Overall great experience
2018-05-09Niveen was very flexible with scheduling and was able to accommodate me. Everyone over the phone was great.
2018-05-09Front desk ladies are amazing and always so nice
2018-05-09Rhonda at the front desk is amazing!
2018-05-08Juan was extremely proactive in scheduling appointments several weeks out and very flexible / understanding when I needed to make changes last minute. Scheduling was a breeze.
2018-05-08Great experience. Man was great!
2018-05-08No one needed to return a phone call.
2018-05-08I had zero problems when i wanted to reschedule or cancel my appointments. Donald was very flexible and worked around my schedule even though I kept changing my hours and days.
2018-05-08only problem was finding an available appointment that worked for my work schedule - appointments booked very quickly early morning and late evenings
2018-05-07Nothing bad to say
2018-05-07My overall experience was good. I enjoyed my time receiving PT from Brett. He was very attentive and helped me come up with a game plan to start feeling better. I will recommend this place to all my friends who have insurance and are in need of PT.
2018-05-05The appointments were scheduled to fit my demanding routines as a full time employee and a caregiver to a husband with dementia/ALZ
2018-05-04Amazing experience with Steven - he got to the root of my issue and made me feel confident during my recovery time period. Couldn't be happier and relieved that I am back to normal, I wouldn't hesitate to recommend anyone with a physical therapy need to go to Steven.
2018-05-04From the very first visit they were able to accomodate me the day of and it was already 4PM.
2018-05-04theyve been generally great, quick responses when put on the waitlist and appointments open up
2018-05-04The customer service is very fluid, and designed to be easy.
2018-05-03So easy to schedule appointments, even when I was booking them last minute. You all were always so willing to squeeze me in and shift things around if necessary. I'm extremely thankful for your flexibility!
2018-05-03All my experiences have been amazing. The entire staff is super knowledgeable, friendly and with great attitude.
2018-05-03There was never a bad experience.
2018-05-03Very accommodating to my scheduling needs
2018-05-03Wonderful experience. I started therapy in a wheelchair and walked out today Special thanks to Nicole, Miranda and Sam for their patience.
2018-05-03Excellent experience all around
2018-05-03Would love an online booking system
2018-05-03there has never been one bad experience during the three months that i have been treated here
2018-05-02"Access to Care" team always friendly, efficient & effective in handling my inquiries and scheduling requests
2018-05-02A very good overall experience. The therapists and aids were skilled and very clear and helpful.
2018-05-02took about 2 weeks to get an appointment
2018-05-01Spear is the fourth or fifth PT provider I've used. By far the best experience.
2018-05-01Everything was great. Emotionally hoipeful after surgery...people treatment was just as needed!
Q2. During Your Visits
|1. Courtesy of staff at the front desk||
|2. Length of wait before going to the treatment area||
|3. Comfort and pleasantness of treatment area||
|4. Friendliness and courtesy of physical therapy tech/aide||
Please provide name of your tech/aide (describe good or bad experiences)6356 responses (click to view)
2018-12-14The front desk staff was always really helpful and nice!
2018-12-14Gabe - very helpful with teaching new PT exercises.<br /> Crystal - helpful at scheduling and PT exercises.<br /> Hudson - thoughtful attention to PT exercises.<br /> Karl - always great with scheduling and questions generally.
2018-12-14Competent but also personable substantially easy the many long hours.
2018-12-14Jenn made me feel comfortable and I felt like I could talk about all my concerns with frankness.
2018-12-14At times the small space gets a bit overwhelmingly crowded.
2018-12-14I LOVE MEEK AND LESLIE, thanks for hyping up my Kim Possible costume and participating in gossip hour
2018-12-14Deena Gilboa was very attentive and attributed focus to the region in my shoulder that required the most attention.
2018-12-14I absolutely love all the aids I worked with. they are all super supportive, super informative, and super fun to talk to
2018-12-14Everyone - including staff that did not work directly from me - were excellent. Friendly and continually watched to ensure that everything was going well.
2018-12-14I've had the best experience every time with Joe.
2018-12-13Deandre, Sam, and Al were all incredible. Each of them were very attentive and helpful as well as friendly and genuinely cared about how I was doing each visit and through each stretch/excercise. I had great care from all of the staff throughout my therapy - I couldn't have asked for a better recovery experience!
2018-12-13Hudson has been very helpful.
2018-12-13Christian and Sophia were excellent,very knowlegeable and friendly
2018-12-13Shiann, Julia, Crystal
2018-12-12Excellent front desk as mentioned above! The tech/aids Josh and Kurt are the best! So attentive and friendly, always available, helping everyone with a smile and friendly chat. Keeping everything neat and clean, always a supply of towels and whatever you need. The PT tables that you lay on are cleaned and ready before you can blink an eye.
2018-12-12Kristen, Karina, Dikyi
2018-12-12everybody was always very friendly, knew my name after my first visit, and greeted me with a smile and by name each time I came in
2018-12-12Besides Jessie, I worked closely with Chandler and she has been wonderful! I also worked a few times with Grace and she was also amazing to work with.
2018-12-12All aides have been great.
2018-12-12Annisa, Patrick were both wonderful, as were all of the techs
2018-12-12again, nice and friendly and helpful. d
2018-12-12Gwen very personal attention to problem
2018-12-12Everyone was really nice and accomodating
2018-12-12Brian and Kai. They are great.
2018-12-12Great front desk staff
2018-12-12Tall guy with red hair (feel horrible I can't remember his name) was always super pleasant and corrected my form when I needed it. Also let me know when I was doing something well which was nice
2018-12-12Everyone was very helpful and friendly!
2018-12-12I never have to wait, and I'm welcomed in right away.
2018-12-11Kyle was extremely technical and informative and clearly knows this area very well.
2018-12-11Professional and courteous. Everyone is a pleasure to interact with and prompt attention. Never a long wait, if any. Tech aides were fantastic.
2018-12-11All the techs were wonderful. A few standouts include Julia, Crystal, Leslie and Katie, Meek and Chris (not certain if I spelled all of their names correctly).
2018-12-11Crystal Hall was great!
2018-12-11Lukas Mroz was excellent. I'm already feeling better after just one treatment
2018-12-11Sophia was attentive (carefully observing and correcting form), responsive and a pleasure to work with!
2018-12-11All the techs were very friendly.
2018-12-11Lovely experience overall. Great conversations about college basketball and classic rock. Perfect match! Phaleu was also extremely helpful with recovery. I noticed an improvement each week and feel I have made a full recovery.
2018-12-11several different ones - all great.
2018-12-11Sophia. She was terrific, kind, funny and encouraging. i was really grateful to work with her. She pushed me, but never too hard. i will l miss her.
2018-12-11Everyone is very friendly and helpful. Never had to wait before seeing Luc, and there was always an aid to help.
2018-12-11All staff members here made me feel extremely comfortable and valued during every experience I had here. They do a great job of providing all patients with the same amount of time and care.
2018-12-11Nastassia was great!
2018-12-11I worked with Karl, Gabe, and Hudson, and they were all so friendly and excellent!
2018-12-10Kevin (the tall guy that is 6'4" with the glasses) has helped me very well. He has called out my mistakes to help me improve them. In Which has had a big impact on my recovery.
2018-12-10Kurt and Josh were always here with a smile on their face. Extremely helpful and positive.
2018-12-10Greg Moy. Lovely.
2018-12-10crystal Hall was helpful during my visits
2018-12-10Brittany is a wonderful physical therapist. she is skilled, approachable, and very professional.
2018-12-10Wendy and Bianca were knowledgeable and kind throughout my visits.
2018-12-10sean rose has excellent communication skills. Very knowledgeable in his field. I have improved some much. It feels so good to be able to regain my strength and to be able to resume my life before my injuries . He is a godsend. Thank you Sean.!!!!
2018-12-10I never had to wait around for an appointment, but if I had I wouldn't have minded; everyone was friendly and the waiting area was very comfortable.
2018-12-10Wendy and Bianca
2018-12-10Kwame is amazing, He always stops by to check in on me, catch up and makes me feel welcomed and important every time
2018-12-10Mary ..totally awesome, chill, helpful.
2018-12-09Great team and we’re always very helpful and supportive
2018-12-07Jean, Crystal, Houston, were all very helpful in setting me up to do the exercises
2018-12-07I've never had to wait before getting treatment (even on the occasions when I was slightly late) and Mel and Meek were both fantastic to me. I will miss our morning conversations about Thanksgiving recipes, lunch options, and of course CELEBRITY GOSSIP!
2018-12-07Never a wait and all the staff -- thinking especially Kai -- were extraordinarily helpful and kind
2018-12-07Crystal, Gabe, and Andrew have all been great to work with - super attentive, helpful, and picked up on what was going on very quickly.
2018-12-06Nria is the besr. Always friendly and extremely helpful and courteous.
2018-12-06Luis was very understanding and knowledgeable. I am so grateful I came to spear. I feel brand new.
2018-12-06Very knowledgeable and friendly.
2018-12-06all are amazing
2018-12-06I have worked with all of the techs/aides at this location and they are caring and knowledgeable. With so many moving parts it seems it should be difficult to stay on top of everything and everyone, but they work together like a well-oiled machine.
2018-12-06Manny and Kim are amazing! They are extremely helpful and supportive. Thanks to them, I was able to do all of my exercises accurately and confidently in session and at home. They work very well with John (almost like a family).
2018-12-06All of the aide and tech personnel were great and very friendly
2018-12-05Wendy and Bianca
2018-12-05Mary & drissa we’re both excellent,
2018-12-05Wendy and Bianca were both great!
2018-12-05Andrea is a constant professional, very caring and conscientious of my needs. Sweet and lovely person all around.
2018-12-05Amy, Patrick, Ricky, Misa all excellent
2018-12-05great teamwork facilitated productive. all the tech aides were extremely attentive
2018-12-05The techs/aides were wonderful.
2018-12-05Carly & Yin
2018-12-04All quick, flexible, prepared: Hudson, Carl, China (??, forget her name)
2018-12-04Everyone is so cheery and helpful and are really invested in one's recovery.
2018-12-04I've been helped by most of the techs in the facility, all of which are great! I worked most regularly with Corey and Kevin. They were excellent! Always helpful, kind, and patient, they gave thorough explanations of each exercise. I truly appreciate their help!
2018-12-04Manny and Kimberly were always so attentive, engaging and helpful--always a pleasure.
2018-12-04Gabe, Karl were both great! Super easy subs when Ben working with other patients. Wishing them both well in the future goals at PTs.
2018-12-03Chelsea (she is gone now :( ) and Tawney and Sofia - good experiences all around. I had worked with Chelsea and Tawney before. Sofia was new to me and she was really great to work with.
2018-12-03I worked with several techs, all of whom were terrific. I worked with Kevin the most, he was consistently friendly, thoughtful and attentive to making sure I was doing the exercises correctly.
2018-12-03Never any wait, everybody is friendly
2018-12-03The aides made the experience a 10 out of 10!
2018-12-01I've had all different aides and they're all great.
2018-12-01Never experienced any waiting to change / start PT, and staff is all friendly in personal interactions
2018-11-30Kristen is always helpful and encouraging.
2018-11-30Patrick and amy 9and everyone I dealt with was professional, friendly and accommodating.
2018-11-30Never experienced any waiting to change / start PT, and staff is all friendly in personal interactions
2018-11-30Julia something helped me a lot, both with Sarah and Phaeleau
2018-11-30Ty - Great
2018-11-30All of the staff is super friendly and helpful. Great team atmosphere.
2018-11-30Wesley. Very nice guy and easy to talk to during my treatments.
2018-11-30Dikyi, Chandler, Kristin, Karina, Deanna=amazing crew <br /> helpful, professional, funny
2018-11-30Excellent facility, lovely staff at the front door who were always very personable and friendly, Great experience for a first timer.
2018-11-29bria was very attentive and helped me out a lot. i appreciated her demeanor and patience in showing me how to do the exercises.
2018-11-29Ben is gentle, very knowledgeable and courteous.
2018-11-29Carly and Henry were great! So friendly and answered any questions I had.
2018-11-29Julia Crystal, Katie, Shiann, all were so nice , helpful and just fantastic to work with!Made a painful experience fun.
2018-11-29Kwame, Talia, Manny All very helpful and knowledgeable
2018-11-29Multiple techs. All were professional and helpful.
2018-11-29Manny, Quame, Kim
2018-11-29primarily pat however everyone I worked with was excellent
2018-11-29Jared & Jordan were excellent guides and were incredibly patient, caring, and committed to making the experience comfortable and enjoyable
2018-11-29anika was very friendly, helpful, attentive and very caring.
2018-11-29Great environment - everyone is awesome.
2018-11-28Fantastic staff, front desk. Physiology assistants are amazing. Professional and polite. Ben is great!
2018-11-28Julia, Shiann, Crystal, were extremely helpful, anticipating needs, and became more like friends than aides. :)
2018-11-28Great experience working with everyone at SPEAR - shoutout to Dominica, dEaNnA, Grace, and Chandler
2018-11-28I've had various tech/aides and they're all very friendly and helpful. The one thing they could improve in general is being able to provide better guidance on correct form/posture during the exercises.
2018-11-28I worked with a variety of tech aides throughout my recovery and they were all courteous, professional and cheerful.
2018-11-28Overall excellent experience with courtesy of staff at the front desk - the only reason why i've put 'very good' is that there is one receptionist that i've come across twice, and on both occasions she had cut off / spoke over the other receptionist when he was trying to speak to explain the billing and appointment scheduling situation. Both me and the other patient were pretty surprised by this on the first occasion.
2018-11-28All staff were wonderful, and all of the techs were extremely helpful and approachable.
2018-11-28space is tight. people overlapping. water should be more readily available and showers
2018-11-28Everyone was always very friendly and courteous and my appointments were always on time.
2018-11-27Sophie and Luba and Chris --- all very good
2018-11-27anika and Patrick were fantastic, very helpful and always smiling and encouraging
2018-11-27several helped me at different times....all were great and very helpful and concerned
2018-11-27great experience with the tech aides that supported my workout.<br /> Especially Domenica, Karin, and Chandler
2018-11-27Crystal was awesome! So sweet and just a nice presence to be around!
2018-11-27Sophia was very attentive, watching carefully as I did each excercise, always cheerful and engaging. She was skilled at her worked.
2018-11-27Could be more space in the room. Can be crowded.
2018-11-27Jamie was excellent. Always courteous and pleasant. She explained all exercises thoroughly and was very attentive to my level of discomfort or pain.
2018-11-27jared was always very attentive
2018-11-27Good Experience: Everyone was very nice whenever I came here.
2018-11-26Great experience working with everyone at SPEAR - shoutout to Dominica, dEaNnA, Grace, and Chandler
2018-11-26everyone here is great and super nice and funny! Love being here
2018-11-26I HAVE HAD NOTHING BUT PLEASANT EXPERIENCES WITH EVERYBODY HERE.
2018-11-26Great experience working with everyone at SPEAR - shoutout to Dominica, dEaNnA, Grace, and Chandler
2018-11-26Yin and Ari are the best! They were extremely welcoming and uplifting, especially on days when I was feeling down about the injury
2018-11-23Chandler was very friendly and always available.
2018-11-23During my time at Spear, I have had the pleasure of working with Christina, Katie, Justin, Meek and Julia. They have all been amazing help, answering any questions and helping me with anything I need during my time. I am so appreciative of the help they have provided.
2018-11-21Always terrific. nothing but positive.
2018-11-21During my visits I was assisted by most of the techs in the office and they are each wonderful, both individually and in the way they work as a team.
2018-11-21The front desk staff members are super friendly and efficient.
2018-11-20several tech/aides assisted in the treatment. All have been professional, skilled, and pleasant to work with.
2018-11-20Everyone I worked with (special shout outs to Deena and Wes) was helpful, knowledgeable, and encouraging.
2018-11-20everyone is upbeat
2018-11-20Staff was very friendly and attentive. Never has to wait for anything.
2018-11-20The front desk staff are efficient and always have a smile on their faces.
2018-11-19All of the girls at the front desk are super friendly, kind, caring, and funny! They make the check in and out experience easy and comfortable! Karl has always been supportive, caring, and encouraging in helping in any way possible, and I couldn't have asked for a more caring, knowledgeable, and kind PT than Jamie!
2018-11-19Jaime. Only good experiences. Hunter helped me once and was also great.
2018-11-19Sofia was great to work with
2018-11-19The facility could use a better place to change prior to sessions. The techs/aides were great.
2018-11-19Brian and Kai-both were extremely nice and made going through the excersises fun and pleasant.
2018-11-19Jeff and Tuesday/Thursday evening staff. Extremely helpful in teaching the exercises and offering suggestions to improve. Very friendly and a pleasure to work with
2018-11-17all my tech aides were great -super friendly and attentive
2018-11-16Terrance was great and I had fun with him.
2018-11-16Have been to several PT places...and this is by far the best. Feels like a gym, not medical so the atmosphere is better. Makes one want to work. Very impressed with the staff.
2018-11-16Super kind and thoughtful treatment staff. It’s difficult to talk about this experience without noting how small the space is, though. I understand that’s no easy fix. All in all, care in treatment trumps the cramped space- they make it work. I thought Andrea and her team were phenomenal.
2018-11-16jay ury very good<br /> don squire very informative
2018-11-16Isa. Very nice
2018-11-16Sometimes it was a little too warm in the treatment area.
2018-11-16Kai - amazing
2018-11-15Everyone has been just great. Hannah is wonderful.
2018-11-15On the whole, the tech aides were great. Bria and Jared were great, and very personable. Good supports!
2018-11-15Such an easy and relaxed atmosphere. I felt at home from the first day
2018-11-15Outstanding tech/aides: Mary and Drissa
2018-11-15Andrew was the tech I worked with the most, and he was great: Friendly, patient, thoughtful, and thorough. <br /> <br /> Sometimes the floor could be a little bit busy, but therapists and techs did their best to carve out lanes to work in. The equipment I needed was almost always available.
2018-11-15At one point or another each person available helped set me up, show me the exercises, etc. - everyone is super courteous and hilarious! The atmosphere really is condusive to healing. My only real complaint is that whenever I would try and tag them to take over my band walks they refused - RUDE!
2018-11-14I've worked with almost everyone and they have all been extremely nice.
2018-11-14Everyone here was so nice, helpful, and friendly. I looked forward to my time here.
2018-11-14Everyone was wonderful! They even learned my name and I never had to wait long to see Kathy.
2018-11-14Kayla and Amanda were the ones who primarily helped me. Great experience. They knew what they were doing and handled it really well. Super friendly too.
2018-11-14Ben and Ty were so helpful and friendly, always giving constructive feedback and answering my questions.
2018-11-14Julia and Cheyenne were both always super helpful and friendly.
2018-11-14Kat was always really helpful and friendly
2018-11-14Kwame was very nice and helpful.
2018-11-14good experiences with all i interacted with.<br /> don't quite remember names - blonde gal and asian gal
2018-11-14Worked with just about all of them. All consistently excellent.
2018-11-13I forget (I'm bad with names), but we had nice conversations about music and stuff. Front desk was nice but sometimes distracted? But that's okay.
2018-11-13juan correa - great experience, helpful providing me with the exercises to do on my own, and was great helping tailor each session to what had been hurting that week. kept it interesting by mixing up the routines
2018-11-13joe losurdo<br /> great
2018-11-13All the aides are extremely helpful and courteous at all times and very helpful at explaining the proper technique for exercises I have been assigned
2018-11-13the aides were helpful - maybe there's a way for them to know the order or expected exercises assigned. In most cases, they needed to wait to "find out" from the PT which exercise to do - this would make sense if they were changing up the exercises, but in most cases (I think), the assigned exercises are the same, and when the routine changes, the PT would let me know - this is just a gap in communication, that would allow me, the patient, to run thru the assigned exercises, instead of, checking back with the PT each time I finished.
2018-11-12Super kind and thoughtful treatment staff. It’s difficult to talk about this experience without noting how small the space is, though. I understand that’s no easy fix. All in all, care in treatment trumps the cramped space- they make it work. I thought Andrea and her team were phenomenal.
2018-11-12Kendra - smart, caring, wanted to make sure I understood each exercise<br /> Grace, - Friendly, intelligent and encouraging
2018-11-12Everyone was always friendly and took an interest in my injury and my life in general. I looked forward to seeing everyone.
2018-11-10Jarrod, Rhea - both were extremely engaging, friendly and professional.
2018-11-09Alyssa Reyes.....always on top of my problem and worked on the specific areas that were most painful. stayed up to date on doctor visits, etc.
2018-11-09Wendy is great: always very friendly, welcoming, and helpful throughout my session.
2018-11-09Jarred; great experience, very friendly and helpful
2018-11-09Wendy is great: always very friendly, welcoming, and helpful throughout my session.
2018-11-09The techs were very friendly, helpful, and accommodating! Christian, Jeff, Althea, and everyone else (I don't recall everyone's name unfortunately!) were always helpful and friendly.
2018-11-08Jenn is so attentive, caring, and helpful throughout each appointment and the recovery process as a whole. She always makes time to talk even if there are multiple clients in the gym at the same time.
2018-11-08I appreciated the friendly yet professional atmosphere of the office, which helped to make my first experience pleasant and welcoming.
2018-11-08Not sure of names but very good
2018-11-08I think I had just about everyone help me out since I have been here. Everyone has been incredibly kind and friendly. All of the tech and aides are super cool
2018-11-08Wendy and Bianca are both so great! Wendy was already a pro my first time here and patiently and professionally helped me through my exercises. Bianca started later, but she is a complete natural and has helped me so much. Everyone I worked with was friendly.
2018-11-08treatment area is a bit crampeed
2018-11-08Great but could use more space
2018-11-08Staff at front desk was always very accommodating and responsive.<br /> Crystal, an aide to my PT, was equally helpful and great to work with.
2018-11-08Ariana was always helpful, informative, and her energy was great so early in the morning.
2018-11-08Jen was AWESOME! Same with Mike! Very helpful and on top of everything, making sure I knew my next exercise and getting me anything I needed.
2018-11-08Jared and Jordan both excellent
2018-11-08Kristen always took me earlier if able to which made it easier for me to get to work on time and I didnt have to waste time waiting outside
2018-11-08Anita and Misa<br /> Leon main Therapist
2018-11-08Kwame and Manny were great
2018-11-07All of them were good and helpful.
2018-11-07Chandler and Grace were great!
2018-11-07Q<br /> Kwami, Talia, Kim, Manny, Mercedes, were all attentive and highly skilled. So supportive! They shared a lot of ideas for my hiome schedule. They really helped me understand my balance problems and how to bettter my balance.
2018-11-07Jeff and Kai. Very friendly, assisting, and made for a good experience.
2018-11-07Whatever you guys to do vet your staff, keep doing it. Everyone is outright amazing. I'm thoroughly impressed because I don't think anyone who works for you ever has an off day.
2018-11-07All the staff at the 16th St location were so friendly and helpful, nothing but positive experiences
2018-11-06Patrick and Amy are awesome! Personable, good at explaining exercises and always brightened my day :)
2018-11-06Karina was excellent, fun, and friendly while doing exercises with me while Marc was treating another patient.
2018-11-06sonia and christian are very helpful and friendly
2018-11-06kathryn helped me on a number of occasions and was so amazing in allowing me to talk all things nyc marathon with her. she has been such an incredible support system here and gave me such good advice along the way.
2018-11-06all the aides were friendly and helpful.
2018-11-06Norvis was excellent. She was very informative and knowlegable, when explaining the exercises.
2018-11-05Gabe, Karl and Hudson were all great!
2018-11-05andrew jordan and shantay super helpful and detailed really thorough and always attentive
2018-11-05Karl Baptiste is very cool and very friendly! Great guy!
2018-11-04I don’t remember names.
2018-11-03Everyone was great
2018-11-02Karl -outstanding in every way. Courteous, respectful, helpful, nice, encouraging, attentive to my physical needs and progress
2018-11-02Luc was always prepared for my visits and each appointment built upon the successes of the prior appointment. He had a plan and is a very good listener and communicator!!!
2018-11-02all of them but special shout out for Grace
2018-11-02The tech/aides were wonderful particularly Grace, Kristen, Chandler, and Corinna. All four of them were always helpful, attentive, patient with showing the exercises, and pleasant. Grace is a gem with a great sense of humor and excellent emotional awareness; Kristen is very helpful and sweet; Chandler has a good head on her shoulders and is fun; and Corinna is ever responsive and friendly. <br /> <br /> One of the aides whom I have not seen at the site for weeks physically corrected my position without asking permission or forewarning me, and I would recommend that all tech aides do so since there are sensitive people like me who do not like to be touched without warning. This is in no way a criticism of the tech/aides above, who had strong social skills, but another suggestion is that the aides not feel like they must always be cheery and talkative with patients, engaging them in conversation. When one is feeling tired, one does not always feel like talking or being social, and it's completely fine to leave the person to their own devices. They will not be offended. At times, I felt like the aides were given the directive to always try to engage patients, and it's not really needed or even necessarily wanted. <br /> <br /> Lastly, it would be great if there were more lockers available. On about 1/3 of my sessions, all the lockers were taken.
2018-11-01Jason Chang he was a good therapist who helped me get back on my board.
2018-11-01Everybody is very friendly and helpful, no complaints whatsoever
2018-11-01krystal was great
2018-11-01Tawney, Sofia, Christian, Luba -- all very good and supportive
2018-11-01Worked w several Sophia and Tawney were particularly excellent!
2018-11-01worked w several Sophia and Tawney were especially friendly, attentive, and helpful.
2018-11-01worked w several Sophia and Tawney were especially friendly, attentive, and helpful.
2018-11-01Wesley and Shannon were very encouraging and helpful
2018-10-31every single one of them was wonderful to me and i feel terrible that i can't remember their names.
2018-10-31I didn't work much with the techs/aides (Rae? and Josh? Weds PM) but they were always very friendly and helpful
2018-10-31Elizabeth Rollo. She was super nice and friendly and seemed to genuinely care about how I was doing.
2018-10-31george is good at what he does.
2018-10-31Wesley, Shannon, Kai and Brian are all wonderful and really helpful and friendly - shout out to Wesley for being switched on and to Brian for his kind and earnest assistance in exercises
2018-10-31Yat Pat and Amy were always super helpful, nice and accommodating. !
2018-10-30N/a no tech
2018-10-30I had a few aides and they were all wonderful to work with. I have zero complaints, they were always so engaged and attentive.
2018-10-30Everyone at the Plaza location is great!
2018-10-30all of them were amazing, helpful and supportive.
2018-10-30I'm not sure who this is. A few different guys assisted Michelle while I was working with her.
2018-10-30Both Gabe and Karl helped me- they were both lovely.
2018-10-30Jared, Jordan, and a few others. They were all greate
2018-10-30Overall, great experience
2018-10-29The receptionist usually greeted me by name. The aides - Pat, Yat, Misa, and Anika always kept me moving along with my exercises and/or modeled exercises for me. They would consistently correct my form and provide me feedback. Pat and Yat were also incredible patient and kind to me especially after my surgery. I greatly enjoyed working with them,
2018-10-29My PT is knowledgeable and was willing to teach me as well as treatment. I tend to ask a lot of questions and Josh always took the time to explain the mechanics of the exercise he gave me and why. Josh is a true professional and a lot of fun. I'm equally impressed with the cooperation of the PT support team in the work area.
2018-10-29Aides were always friendly and willing to assist.
2018-10-29Mary and Norvis were wonderful
2018-10-29All the employees there very helpful and nice
2018-10-26Yin. She was extremely helpful and friendly, and was always making me laugh.
2018-10-26Lotta patients being treated at once! Sort of intense sometimes, especially when discussing sensitive stuff, but the treatment was still great.
2018-10-26I worked primarily with Ryan Coye, but all of the other staff who helped me were great. I'm sorry I don't remember everyone's names except for Ben (at Palestra location).
2018-10-26Jen was very professional and great in guiding me through the different exercises to address my knee issue. Great bedside manner.
2018-10-26Everyone at the Plaza location is great!
2018-10-26Several techs have assisted me during my various visits. All have been extremely helpful and pleasant. I really haven't had a bad experience.
2018-10-26At times the treatment area was quite humid<br /> I think using towels over the pillows would be good practice<br /> Mixed engagement and focus of the tech/aides. I had several.
2018-10-25Bria. She was very helpful.
2018-10-25i have nothing but amazing things to say about the techs on staff.
2018-10-25Kwame, Kim, and Manny have been amazing. They are all super friendly and welcoming whenever I come to get treatment.
2018-10-25easy experience setting up/changing appointments. PT tech/aid was always easily available, quickly helpful and seemed knowledgeable
2018-10-25Everyone at SPEAR was amazing - Meek and Julie were always the best!! I loved talking to Meek about his love for Cafe China dumplings and had a soccer fan in Julie to talk to during the World Cup! More importantly though they were always so helpful! Everyone at SPEAR was so friendly and always great to talk to / get advice from on exercises or even Aloha shirts (Kieran). I also love everyone's playlist selections!
2018-10-24Everyone was very helpful and kind and supportive
2018-10-24Jack, Kevin and Cory all helped out at various points and were all really friendly and helpful
2018-10-24Catherine, Amanda, Kayla, Ray, Josh, Kurt - all great.
2018-10-24Kwame - Great!<br /> Manny - Great!
2018-10-24Didn't work with them much but seem nice
2018-10-24The aides are great, helpful with guidance on how to do various exercises, very friendly and awesome they seem to remember everyone's name.
2018-10-23I worked with all of the techs over my 7 months here and they were all excellent.
2018-10-23Wesley, Shannon and Ben were all fantastic! They were helpful and friendly and a pleasure to work with.
2018-10-23Manny, Talia and the other aides were there for me and gave me corrective postures when they saw poor form on my part.
2018-10-22Always checking in to see if I was ok. Andrew easy to work with and great personality.
2018-10-22Nobody in particular, never learned anyone's name.
2018-10-22Everyone was very friendly and easy to talk to
2018-10-22THey were all very friendly
2018-10-22Nicole was awesome.
2018-10-22My experience from begining to end was pleasent and professional each and every day I went to a session. I walked in with a smile and felt sad when it was time to leave. The hour I was in PT was my happy tine. Thanks to Lizzy and all the techs; Brian, Shannon, each one! Thank you.
2018-10-19Carley was a complete pleasure to work with.
2018-10-19Everyone is super nice, especially Mithun. And everyone else.
2018-10-19Aaron Kraus - I have nothing but positive and quality things to say about Aaron. He was highly knowledgable about my injury and very detailed when I asked questions, discussed pain, and my overall treatment plan.
2018-10-19Staff was friendly and professional
2018-10-19all of them are awesome!
2018-10-19Each and everyone of the tech/aides have been tremendous. Patient and helpful in assisting with exercises. Very knowledgeable.
2018-10-19Bianca and Wendy were great, thanks.
2018-10-18Kwame and Michelle were GREAT! It really felt like they made an effort to get to know me and were so welcoming every time I visited. Their rapport with each other and with me really made my time at SPEAR fun and I enjoyed getting to see them every week.
2018-10-18Chelsey and Tawney were both exellent and very pleasant
2018-10-18everything was good
2018-10-18The staff at the front desk is AWESOME. Super friendly, warm, and accommodating!
2018-10-18Kevin and Corey were great, always ready to step in!
2018-10-18John the best PT you can ask for. He is very helpful and very professional.<br /> He helped me a lot with shoulder.
2018-10-18same, super easy
2018-10-17Great experience, nice staff.
2018-10-17My experience with Jessica Weinberg was excellent.
2018-10-17Jessie; see comments above
2018-10-17Sarah Rodriguez has been orchestral in my healing - she is both exceptionally personable and professional and I felt in safe hands with her at all times. I credit her to my recovery and would recommend her highly.
2018-10-17Primarily Julia did great job
2018-10-17The office space is sooo welcoming and open!
2018-10-16Niveen couldn't have been more helpful and knowledgeable than she was throughout my time here. Niveen had a great plan from the start and she always had an answer for my questions. Niveen went above and beyond to help me get through this.
2018-10-16All good experiences.
2018-10-16All of the aides were extremely helpful and nice.
2018-10-16I worked with a number of different techs, and thought they were all very helpful and knowledgeable. They include Patrick, Amy, Shannon, Winslow, and several others.
2018-10-16it is small for the gym area needs a bigger space
2018-10-16Cory was great to work with and very helpful!
2018-10-16Even though Luc was my PT, all the other PTs were welcoming and greeted you with a smile on their face
2018-10-15All of the staff have been very friendly and professional. Will definitely recommend others to come here for PT needs.
2018-10-15Never experienced any wait time.
2018-10-15Front desk is always on their computer or on the phone<br /> they don't return phone calls
2018-10-15All the PTA's were attentive, friendly, and helpful in guiding me and giving feedback.
2018-10-15They remembered me and were always very welcoming.
2018-10-15Lisa, Jared. Very friendly
2018-10-12Door is heavy, and often no one to help open.
2018-10-12Shannon, kai, brian, Wesley all great
2018-10-12Jared, Bria, and Jordan are good
2018-10-12Great team effort to keep the client engaged and smooth transition between exercises. Entire staff has great, friendly personalities. They are also very knowledgeable. I have been to physical therapy off and on over the past 10 years for the same issue and I learned tons of new and helpful things as a client at Spear.
2018-10-12Manny was of great help in getting my exercices right and modifying when needed.
2018-10-12Kevin was amazing. Very knowledgeable and helpful.
2018-10-12varied. All good
2018-10-12Bianca and Wendy were great, thanks.
2018-10-12I think the main complaint I would have is that there isn't enough space. Sometimes there would be 2-3 people doing band exercises that went the length of the floor, as well as people using the TRX and doing exercises against the walls, and there just isn't space for everyone. The main area is narrow.
2018-10-11All of the staff I came in contact with were extra friendly, willing to step in when called upon, and competent.
2018-10-11all of the aides were polite and eager to help
2018-10-11Dandre, Al, Miranda, and Kevin were all skilled and attentive.
2018-10-11All of my tech aides have been good! I feel like I've worked with most of them at 30 broad street.
2018-10-11I never had to wait long and everyone was always helpful.
2018-10-11I've worked with a few over my time and they've all been great. Attentive and helpful
2018-10-11Jordan - great experience, very helpful and informative.
2018-10-11I had a very positive experience with all of them. Very helpful and friendly.
2018-10-10Kevin - excellent experience
2018-10-10Jordan - great experience, very helpful and informative.
2018-10-10Can't recall right now.
2018-10-10Crystal (and others) were all very nice and helpful
2018-10-10Wendy is amazing. She makes all the exercises seem so fun and her demonstrations are so easy to follow. It honestly feels like I’m just hanging out with a friend instead of going to PT
2018-10-10Good experience with the 3 or 4 techs I worked with
2018-10-10all good: attentive, knowledgeable, etc.
2018-10-10The sweetest person
2018-10-09Yin, Carly, and Ari:<br /> <br /> Extremely friendly and helpful. Great at assisting patient, answering any questions, and describing exercises.
2018-10-09chelsey was great
2018-10-09Overall, you need more space
2018-10-08Amanda, as well as the rest of the staff at Murray Hill, were always very welcoming, supportive and made the rehab process a pleasure.
2018-10-08Given my many visits to Spear, I was fortunate to experience ALL the Aides at this location. I must say, all were super friendly, helpful, and on point.
2018-10-08Manny was attentive, helpful, friendly and ensured that I got the most out of the PT session while John was tending to other patients.
2018-10-08AJ with assistance from numerous aides all very pleasant and accommodating
2018-10-08Ben and he was excellent.
2018-10-08Nicole - she is the best (and I have had quite a few aids before)
2018-10-05Damn Brian always correcting my form and making the exercise harder! Keep it up, Brian.
2018-10-05Kristen and Chandler were amazing -- attentive and always ready with a smile.
2018-10-05Everyone comes by to check to make sure you are alright while you are going through your workout.
2018-10-05excellent staff, clean, well maintained space
2018-10-05Kwame, Manny, Nadia. All very helpful and knowledgeable in the exercise techniques. I can only say good things.
2018-10-05I had a thought that it would make sense to set up all of the patients for one PT aide next to each other. It would make it easier to catch their attention, instead of going around the room. I also repeated many of the same exercises during each session, so knowing what the regimen was going to be that day would allow me to work independently to some extent instead of waiting for instruction.<br /> <br /> P.S. I wish I had learned about the massage therapy sooner! I had no idea it was offered here and I would've signed up from the very beginning.
2018-10-05All of the physical therapy techs / aides are so friendly and knowledgeable. I enjoyed working with them
2018-10-05Yin and Ariana
2018-10-04Crystal, good attention to form and good conversation!
2018-10-04Christine was wonderful, very diligent, friendly and gave me exercises that really made me feel better. Again, it couldn't have been a better fit.
2018-10-04THANKS BRIAN! GOOD JOB!
2018-10-04Sam and Deandre were very helpful. Deandre was always joking around with me and I found out Sam went to the same school as me which led to us engaging more.
2018-10-04Sam & Deandre were very helpful in assisting me. Deandre is extremely cool and I always had a good vibe with him. I found out Sam went to the same school as me and it caused us to engage a lot more which contributed to my comfort here at SPEAR.
2018-10-04I worked mostly Kevin, he was absolutely great! Really helped me understand what I needed to do and how to do it.
2018-10-04Kwame, Nadia, Mercedes were my primary tech/aides- all very good. told me the proper way to stretch and do the exercises
2018-10-04Everyone made me feel comfortable
2018-10-04Karina and not sure of the rest. They were all great, helpful and pleasant. They clearly like what they do, are customer focused and supportive.
2018-10-04Amanda Iger. She is excellent.
2018-10-03Everyone extremely friendly. Manny assisted the most and gave me concise, technical feedback during my exercises that helped me get stronger week by week.
2018-10-03Hall was always a pleasant and helpful person
2018-10-03A better water fountain would be great.
2018-10-03Hall was always a pleasant and helpful person
2018-10-03Everyone at Spear has been incredible. What an amazing team at this location.
2018-10-03Very nice people.
2018-10-03Mroz, great person, not just a skilled therapist.
2018-10-03Everyone has been great and helpful.
2018-10-03All the tech/aides were knowlegible, and smiling along with me
2018-10-02Everything about this joint is great!
2018-10-02N/A - did not work with tech/aide for my fist visit
2018-10-02very professional and courteous
2018-10-02I worked with Kevin, Andre and Deandre at various points! They were all great and friendly and professional.
2018-10-02Ben is such a huge help in explaining all the exercises and is very encouraging when I'm starting to get tired or annoyed with how hard the exercises are
2018-10-02Great experience, always helpful.
2018-10-02All of the techs were incredibly helpful, kind, and positive! Especially Meek, Justin, and Julia who were all present throughout most of my sessions. They would make great physical therapists in the future!
2018-10-02I was pleasantly surprised how quickly everyone learned my name, from the aides to the front desk. It made the experience more personal and comfortable
2018-10-01All techs were extremely helpful and motivating. I always felt I was being taken care of and was being watched for correct form etc.
2018-10-01Amanda Sachdeva is super friendly and professional. I never had to wait to be seen and felt like I received very personal care.
2018-10-01Zach Ben Reed t<br /> Tyler Reid Zach Ninia Dangerous Ben Maliha everyone was formidab
2018-10-01Worked with all techs and all were friendly, encouraging and great with watching for proper alignment.
2018-10-01Not sure of the names of Aides, but everyone has been quite nice.
2018-10-01Bria (sp?) and Jared were really awesome: super friendly, knowledgeable, focused, efficient.
2018-09-28All the techs I worked with were knowledgeable, friendly, thorough and warm in their care. I particularly worked with Sophia and Chelsea and they were both amazing!
2018-09-28I had Karl as my aide and he was always so friendly, helpful, personable, and respectful. He always accommodated my needs and help me set up for my exercises in an efficient and easy manner.
2018-09-28I got great massages from Todd and Susan. They did an excellent job with the lymphatic drainage.<br /> Rachelle was of great help with my TMJ pain. We clicked as we met .Thankful.
2018-09-28All of the techs/aids are amazing! Extremely knowledgeable and really care about you
2018-09-28Helpful exercises during the sessions and useful recommendations for exercises to do at home.
2018-09-27Everyone has been great. I have not had any issues or concerns with anyone. They have been very friendly, approachable and nice.
2018-09-27Yin and Nastasia
2018-09-27All the tech/aides at Spear helped me at some point
2018-09-27Various people helped throughout, they were all nice but I do not recall names.
2018-09-27Worked with all techs and all were friendly, encouraging and great with watching for proper alignment.
2018-09-27Excellent conversations with Amanda
2018-09-27I never had to wait to be treated or to do any of my exercises. My tech took the time to make sure I knew how to do each move properly and laughed at my jokes, which definitely helped pass the time!
2018-09-27John Mackarey was my therapist. It was a great experience. We proceeded exactly as he laid it out from the beginning. He was very helpful in getting my a doctor to confirm the diagnosis and write the prescription for treatment. John was a great listener and got me back to my activities stronger and on the timeline we discussed in the beginning of treatment.
2018-09-27Marin, Karina - both very good and helpful.
2018-09-27Caitlin and all the techs are awesome
2018-09-27Matt Dave and Julia were all great and were invaluable in my recovery Great team!
2018-09-27Staff is very friendly and helpful. PT techs were especially helpful and courteous.
2018-09-26Everyone are always nice
2018-09-26Jason Ury- Best possible experience.
2018-09-26Michael Virgile and Jamie Kinkler were great.
2018-09-26Crystal and Gabe are great!
2018-09-26phaeleau cunneen was my go to for my execises. at first i cried but through his excellent training i feel so much better and confident all the staff was wonderful and professional as well
2018-09-26Multiple - all good experiences
2018-09-26drabness need lighter color walls and better lighting<br /> <br /> Ray, Amanda F, Josh, Kathryn, Vanessa, Amy, Kurt, and Austin were all pleasant. I can name all of them <br /> <br /> And of course Amanda S
2018-09-26Nadia,Kwame and Manny were wonderful guides through my exercises the best of personal training guiding my movements with care and expertise
2018-09-26Reid, Ty Ty and Ben make all the hard work effortless!
2018-09-26Jack, Cory and Kevin were all my aides at some point during my PT. They were incredibly kind, attentive and helpful. They asked me questions about how I was feeling after each exercise, and they made me feel looked-after. Working with them was a pleasure.
2018-09-26Kyle and his team have been amazing throughout my therapy process. Couldn't have done it without them :)
2018-09-26The techs/aides are also the best. They'd go out of their way to be friendly and chat with me. Also knowledgeable and professional.
2018-09-26My aid, Kai, was very helpful, friendly, and easy to talk to while doing the exercises!
2018-09-25assistants and aides are excellent and really do care.
2018-09-25Alyssa Reyes: an amazing PT!! Her knowledge, patience and skill is above<br /> and beyond. I will miss our sessions very much....
2018-09-25i've had many tech/aide throughout .. each have had different ways of describing and supporting but ALL have done a quality job
2018-09-24Lizzy, Wesley, Kai and the other woman and gentleman I worked with were phenomenal. They knew exactly what exercises to prescribe, when to step in, and were a blast to work with. I thoroughly enjoyed coming to my appointments because of the people I got to work with.
2018-09-24Albie Miro is the best!!!!!! I'm not religious but he was the answer to all my prayers.
2018-09-24Amy is very helpful an frienly
2018-09-24Everyone is very professional and helpful!
2018-09-24I dealt with a variety of people, but mainly Ariana and Nas. Both were extremely friendly and helpful
2018-09-24Luke was awesome . I feel a lot better and he had showed me great exercise to use after my sessions are complete.
2018-09-24Kai; he was great and very helpful! He always answered my questions.
2018-09-24I started training with Lexie and the moved to Greg when Lexie relocated. They were both incredibly helpful and accommodating. Thorough evaluations and attendant care. I really appreciated both sending me home with thorough instructions for care outside of appointments.
2018-09-21Grace, Chandler, Kristen, Karina
2018-09-21everyone at penn plaza is so friendly and social! they accommodated my schedule always
2018-09-21Miranda, Kevin and Justin were excellent, consistent friendly and knowledgeable.
2018-09-20The presence of background of music was inconsistent. I loved having it on and it was harder to do the work in silence.
2018-09-20Brian, Shannon, and Wesley have been awesome! They've been great at spotting when I could be performing an exercise with better form and helpfully correcting me accordingly.
2018-09-20Issa was fantastic. Always extremely helpful and accommodative when my schedule changed.
2018-09-20Ashley made a huge difference for me. Hopefully I can avoid surgery
2018-09-20john mackarey-excellent<br /> Kwame-excellent
2018-09-20Ben - love him.
2018-09-20The facility is really nice, clean, and well-kept
2018-09-20Everyone here was very pleasant and helpful
2018-09-20Given the length of time I worked with every tech/aide and they were all very helpful and attentive.
2018-09-20Althea/Sofia...both very knowledgeable, clear, helpful and pleasant
2018-09-19I called to inform my tech/aide, Gwen that I had an emergency and couldn't make an appt one day but unfortunately that message wasn't relayed to her. Other than that, everyone I encountered (desk, techs, aides, etc) were very personable and it definitely made me feel very comfortable and welcomed. Gwen was the best obviously but perhaps I am bias :)
2018-09-19In addition to Luc, Julia was super helpful & very friendly / supportive through the recovery process
2018-09-19Ari and Yin are exceptionally nice and competent.
2018-09-18Never had to wait. Everyone was very helpful and friendly
2018-09-18My tech/ aids were often Chandler, Grace, and Karina. They were all readily available and willing to help. They knew how to show the stresses and helped me improve my exercises.
2018-09-18never had to wait for check in or after being checked in to start the session
2018-09-18Joe was always super helpful and friendly in assisting me with my exercises.
2018-09-18All techs were very helpful and knowledgeable
2018-09-18Great experience with Kai. Very attentive and helpful.
2018-09-18Crytal, Karl Both very helpful and courteous.
2018-09-18Crystal, Karl. They are both TERRIFIC
2018-09-18Amy as helped my balance and increasing my strength. Invaluable help. great at m onitoring my form.
2018-09-18jared anderson plus some others whose names i did not catch. all very helpful
2018-09-18Brian Schneider is a very nice person and professionally adept at demonstrating exercises, observing my activities, and offering useful/corrective feedback.
2018-09-17great therapist, Kristen, make sure you give her all her vacations days she ask for
2018-09-17Always happy to help and answer any questions
2018-09-17Christal Liaw was excellent in helping out with the exercises and taking general care of me while I was here. She was very courteous and even worked a few drills with me when I was struggling. 10 out of 5.<br /> Karl was also great although we weren't paired much.
2018-09-16Kyle .. Excellent has the potential to be one of your managers. keep your eye on him
2018-09-14I had different aides, but all of them were very courteous and friendly.
2018-09-14Julia is excellent
2018-09-14Varies per appointment.
2018-09-14The aides are all very accommodating and kind, the fitness area is always clean and state of the art, overall ambiance of area is welcoming and encouraging
2018-09-14All of the tech/aids are wonderful and super helpful. They are patient when explaining new exercises and watch to ensure you are performing them correctly. They are very personal while assisting with the electric stimulation and ice/heat post session.
2018-09-14Crytstal was always helpful and friendly
2018-09-14I worked with Justin, Miranda, and Kevin most regularly. They are excellent techs who kept me informed and motivated. I never felt like I had to wait too long to get help from them, and they ensured that I had any guidance or extra help I needed. They're the types of people I want to keep in touch with long after I graduate :)
2018-09-13Meghan was great and extremely helpful.
2018-09-13Luke was really great - I loved working with him and I would recommend to others. My only constructive is to make sure only ~2 patients are scheduled at any given time per therapist - sometimes Luke had 3-4 patients in the office and this made it hard to focus fully on any 1 patient.
2018-09-13Sophia, Christian, Miguel, Althea, Tawney , Chelsea all excellent .
2018-09-13Meek - MY PENN STATE FRIEND! He was always so helpful during workouts when it was really busy. Always a good laugh while I was sweating. I'll see you at Tonic East!
2018-09-13Front desk staff very friendly and professional. PT tech was excellent, friendly and always helpful. Tech staff varied each visit- all were very helpful
2018-09-13Michelle (while she was still at Spear) was amazing, kind, funny and knowledgeable. Mercedes was a great cheerleader with an infectious smile.
2018-09-12Prompt and courteous
2018-09-12I have been coming here for over a year and had help from many techs. I really appreciate the help from Meek, Julia, Crystal and Justin. They have shown me techniques, improved my posture on equipment and helped whenever I had questions.
2018-09-12I don't have a name but I've received professional and friendly treatment with every member of the therapy staff that I interacted with.
2018-09-12no wait time it was great service
2018-09-12Grace, Kristin, Marin, Chandler
2018-09-12crystal was sweet and i'm confident she knows what she is doing.
2018-09-12Tom Anderson is a real pro; knowledgeable, helpful, friendly. Couldn't have asked for a better trainer.
2018-09-12Everyone at the front desk and in the treatment center are super friendly and helpful! I never had to wait to see Phaeleau and the techs were on top of everything. Even physical therapists who were working outside of hand/wrist therapy were welcoming and kind.
2018-09-12Great front desk and never a wait.
2018-09-11The staff and area at this place were really nice. Other than my pt, other physical therapists talked to me and asked about how I was feeling, which was very friendly of them to do and enjoyable.
2018-09-11Phaeleau was great! I'm going to miss coming here! Everyone here is like one big family. My physical therapy was something I actually looked forward to coming in, rather that dreading the visits. He makes it fun by good conversation and jokes to distract you from any tougher exercises.
2018-09-11Great experience with all - Tonne, Chelsea, Althea
2018-09-11I worked with Denise several times on my first trips and really enjoyed chatting with her while doing my exercises.
2018-09-10The staff, from the start of the visit to the end, is fantastic. Check in is super efficient. The treatment area is always very clean and organized. And the techs are always accessible and super helpful whenever I need. Manny was able to correct many of my movements that made it much more comfortable and allowed me to do them correctly where I felt like I was really progressing, Nadia also was super encouraging and wonderful to deal with. She always made sure that I was comfortable and had the instruction I needed which was always recognized and appreciated.
2018-09-10Ari, Naz, Yin - They were all really professional and fun...they made the experience even more great.
2018-09-07Polite, however attention sometimes was divided.
2018-09-07crystal was nice and professional
2018-09-07Everything was excellent.
2018-09-07I think I could have been challenged more. It worked
2018-09-07The entire staff is great to work with, always courteous and friendly.
2018-09-07all the aides were very helpful. they always helped me with my exercises or corrected my posture if it was incorrect
2018-09-07Everyone here is awesome. I had been to other PT places before and everyone at Spear is so much more welcoming and friendly.
2018-09-06Lauren Calzolaio, good experience
2018-09-06Nurys was attentive, helpful, fun - overall awesome to work with!
2018-09-06Michael Virgile<br /> (Also Gabe and Carl)
2018-09-06Aleks Kuta excellent job
2018-09-06Spencer was my PT. He is terrific.
2018-09-06I really enjoyed working with Gabe. He is always ready to jump in and help and keep you motivated!
2018-09-06Excellant experience with Brittany, Aaron, Nadia and Mercedez. They were all very Kind and helpful in my treatment
2018-09-06I never waited more than a few minutes to be seen and everyone treated me great.
2018-09-05Mercedes was amazing. She made the exercises fun and added to the positive overall experience.
2018-09-05Luc and Crystal are AWESOME!!
2018-09-05Ky was great and very helpful through the entire process.
2018-09-05Drissa & Paul. I appreciated that they got to know my routines and watched out for my form. I felt that I got the right amount of help and attention.
2018-09-04Justin, Jess, and Breanne were all great and helpful
2018-09-04Novisse, Drissa, Paul, and others were all great. Very good about demonstrating and coaching through new exercises and checking up during old ones. Friendly and professional. Always felt like my care was a priority.
2018-09-04I worked primarily with Chelsea and Tani - both very friendly and positive and helpful
2018-09-04You guys need to address the AC issue. It's unpleasant in there.
2018-09-04Sophia (PT tech/aide) is great - friendly and helpful and inspiring .
2018-09-04the only negative is that i'm sensitive to the cold and sometimes the room was too cold for me.
2018-09-04lots of different people and all were great
2018-09-04A very good experience overall. Thoughtful, caring staff
2018-08-30All the techs and aides were pleasant, knowledgeable and worked well together.
2018-08-30The team offers an experience like no other making this close to a second home.
2018-08-30Don’t know her name
2018-08-30Dominica: perfect aid! perfect human <br /> Grace: so caring and so prompt! <br /> Jazz: such a fun and helpful person, it was great working with her<br /> Deanna: she is so knowledgable and so easy to approach for help!<br /> Denise: she is so smart and so pleasant to be around! <br /> <br /> Every aid was helpful and contributed to the wonderful, friendly atmosphere here
2018-08-30Gabe was consistently attentive, helpful, and friendly.
2018-08-29The front desk staff and techs always made an effort to get to know me. It helped make me feel like I wasn't just another patient, but that they really cared
2018-08-29I had several, and they were all upbeat and genuine.
2018-08-29Mercedes, Kwame, Nadia
2018-08-29Kathleen was super friendly love her bedside manner
2018-08-29Lexi and Kumi are excellent and I would recommend this facility highly
2018-08-29The ladies at the front desk always greet me when I come in and they also remember my name, which makes this place feel really welcoming and friendly
2018-08-29I worked with multiple tech aides-- all great.
2018-08-29The Techs were great, they would always introduce themselves, and I felt very comfortable working with them.
2018-08-29Everyone is so friendly and helpful at 70 Pine!
2018-08-28Mercedes was very good
2018-08-28The exercise area was crowded at times and I felt exposed at times due to lack of privacy.
2018-08-28Yin was great!
2018-08-28Nicole Surach and staff were a pleasure to work with.
2018-08-28Everyone was exceptional
2018-08-27Zach, Jason, all great.
2018-08-27Crystal and Karl. Excellent techs and very helpful and polite
2018-08-27I think I worked with most of them
2018-08-27It was all very quick. I was able to touchbase with therapist, complete exercise and get ice in just over an hour, which is perfect to keeping consistency in coming to therapy.
2018-08-27kwami-personal, friendly and curtious. Mercedes-friendly, outgoing and kind. Nadia-veryfriendly, polite and thorough. All were professional and thoughtfull.
2018-08-27Very great staff!
2018-08-24I am happy to recommend Spear and especially Jason to anyone needing therapy!
2018-08-24Miranda was very nice to me throughout my time here! She helped a lot with my different stretches.
2018-08-24Mohit, Teegan, Amanda, Josh, and Rei were all super helpful. They were always quick to respond to questions and help explain exercises.
2018-08-24Norvis was superb, always sweet positive and excellent in her explanations
2018-08-24Don.<br /> this is my second experience doing physical therapy. I was skeptical when i began here because my previous p/t was not helpful or a good experience.<br /> But i have been so happily surprised.<br /> Don is super encouraging and so smart. <br /> He helped me heal and improve when I doubted it was possible.<br /> I'm so grateful.<br /> And each aide who assisted with my treatments was kind and helpful.<br /> Lovely people.
2018-08-24All of the techs I worked with were wonderful.
2018-08-24Ben and Tyler. Both very professional and very helpful.
2018-08-24Karina was amazing! She was so friendly and nice. She was super encouraging during my exercises and I always felt support.
2018-08-24Everyone! All the ladies and gentleman have been more than accommodating, instructive and supportive.
2018-08-24Chris Ju. Very knowledgeable and he was willing to go out of his way to point out the proper way to do exercises or stretches, and was very encouraging.
2018-08-23Greg and Kwame were helpful and easy to understand their instruction. Friendly and I would highly recommend to friends and colleagues.
2018-08-23Crystal - she's great, always very helpful and attentive.
2018-08-23Althea, Miguel, Tawny, and Christian are all super nice and professional.
2018-08-23I worked with a lot of them and they were all great.
2018-08-23Everyone is ALWAYS super friendly and helpful; sometimes it's kind of busy but I can always find someone to help.
2018-08-22Overall a seamless experience that was very informative and useful.
2018-08-22Worked with Grace, Chandler and Karina and all 3 were extremely professional and helpful
2018-08-22Everyone was always so pleasant. Thank you.
2018-08-22Amy, Andrew and Patrick
2018-08-22John/Kwami are the best! They are very lovely, caring, attentive and professional. I always felt I was in good hands with them.
2018-08-22Jeremy is a skilled practitioner who clearly thinks about his patients and works to find the right treatment solutions. He is a pleasure to receive treatments from.
2018-08-22Andrew Ward, Pat Clay, Yat A. All staff was as genuinely friendly as can be. Made coming to PT less of a chore and more of something I enjoyed going to. Will miss them!
2018-08-22Everyone at the Murray Hill location was amazing and worked together as a team to create an upbeat, therapeutic, healing environment.
2018-08-22Andrew Ward was excellent as a tech/aide. He described my exercises with extreme precision and enthusiasm. He truly cares about his patients and wants them to succeed.
2018-08-21crystal was an amazing aide. She helped me with a lot of my workouts and knew exactly what I needed.
2018-08-21All wonderful experiences with staff at the front desk (knew my name as soon as I arrived and for every visit thereafter!) and the techs at the back.
2018-08-21For as long as I have been coming to Spear, which is about eight months, the staff have been nothing but courteous and amazing. The desk staff greet me by name and are super friendly, and I've loved the experience I've had with every therapy tech and therapist I've met here.
2018-08-21All of the tech/aides were so amazing! I'll never forget my first appointment when I was in a lot of pain and unhappy with the idea of such a long recovery process. Dominica must have seen the emotions on my face and made a beeline to my bench to talk to me. She immediately made me feel comfortable and the stories of her experience with acl surgery made me feel reassured. During the rest of my visits, she also took the time to correct my form for exercises and ensure that I was working the proper muscles. I really appreciate that level of care. I also really love Spear's model of having one therapist that works with you the whole time, but not necessarily one aide. Every aide that I worked with at Spear was so friendly and helpful. They were a wonderful part of my experience.
2018-08-21Corey, he was great at putting on the heat wrap. <br /> Spencer was great as a PT
2018-08-21Ari was 100% great!
2018-08-21I had a few but they were all great! Nicole can provide names.
2018-08-20Mike, Nas, and Ari made every visit incredibly enjoyable! Excellent techs!
2018-08-20Juan and Mercedes are fantastic.
2018-08-20Amy, Andrew and Patrick all provided top notch service
2018-08-17Cory, very nice
2018-08-17Terence was a real pleasure to work with. Truly made the sessions enjoyable and very productive.
2018-08-17My tech Julia exhibited complete and thorough knowledge of the exercises and informed me exactly how they should be done. Also, she was enthusiastic and helpful in every way.
2018-08-17Ben Kraus<br /> <br /> gabe
2018-08-17Terence was a real pleasure to work with. Truly made the sessions enjoyable and very productive.
2018-08-16Nass and Yin were always supportive and always watching out for me to see if i needed extra help
2018-08-16i had a lot of different techs, but they were all helpful. some were more knowledgeable about pt and attentive than others, but not a bad experience to report
2018-08-16Ben and Tyler. Both very professional and very helpful.
2018-08-16Kate esler all great, Kate the great!
2018-08-16Stefanie was knowledgeable, informative, kind and compassionate. I felt completely comfortable with her and knew I was in great hands!
2018-08-16I had the most excellent experience with all my visits and all my treatment. I never had any problems and everyone was extremely friendly. I was always comfortable and very happy to come to all my sessions.
2018-08-16Amanda was a great PT!!
2018-08-16Stefanie was knowledgeable, informative, kind and compassionate. I felt completely comfortable with her and knew I was in great hands!
2018-08-16Brian Schneider was the tech that I worked with the most and he was incredible. He was extremely knowledgeable and helpful, and was ready to correct poor form and bad habits without ever coming off as pretentious. Also just extremely nice and likeable.
2018-08-16Zach and Joe were great techs, they were always friendly and welcoming. They made me feel comfortable here and pushed me to do the work.
2018-08-16Jamie was extremely professional, while making me feel comfortable and relaxed.
2018-08-16The staff is wonderful. The Receptionists are always friendly and gracious. Again, I've never had a bad experience. No long waits and, of course, I am always made to feel comfortable. The therapy aids, AMANDA and KAYLA are a dream!! They seem to follow through with my therapist's instructions and monitor my PT exercises with care and concern.
2018-08-16Drisa & Paul
2018-08-15very nice people and quick to be seen
2018-08-15Andrew and Yat are the best
2018-08-15Christian was very helpful with alignment directions in exercises. He pays attention to detail.
2018-08-14Tyler & Reed - both super friendly, knowledgeable and helpful!
2018-08-14Basically everyone. Everyone was great and made me feel at ease while helping me recover.
2018-08-14Front desk excellent at 84th st. I had to remind those at 56th st. facility about payments.
2018-08-14q2 - I mean, I never waited to go into the treatment area (except the very first day) so my length of wait was excellent because I didn't wait?
2018-08-13Jon Bernfeld very good at explaining everything too me
2018-08-13All extremely helpful.
2018-08-13Kai and Brian were excellent. Very personable and easy to talk to.
2018-08-13Kwame, Nadia: all good
2018-08-11All PT techs and PT were kind and competent
2018-08-11Jen Joslyn - She was wonderful! So kind and patient and helpful.
2018-08-10Spencer Tran (my primary PT was excellent and) Kevin Okula (my primary tech, also excellent)
2018-08-10good experience Yat, the best and friendliest person in this facility. She is Funny an serious and the same time.
2018-08-10I worked with Patrick, Yat, Amy and Andrew. They were all great! always helpful, friendly, didn't let me wait too long in between exercises, an all together warm and kind and very professional.
2018-08-10everyone was incredibly helpful and friendly.
2018-08-10John, Mercedes and Kwame were all great
2018-08-10Miranda and the whole tech/aide staff were always friendly and helpful.
2018-08-10I had 2 techs while I was here, Nylesia and Kai. Both were ver helpful and knowledgeable in terms of the exercises and knowing when to increase my weight or pull back.
2018-08-09Brian and Nailisia were both super nice and dedicated! Nailisia especially is a stickler for posture and form.
2018-08-09john<br /> excellent therapist. came with frozen shoulder and now leaving with full range of<br /> motion in my arm.
2018-08-09Christal has been more than helpful in supporting me throughout my exercises.
2018-08-09All of the techs I worked with were excellent. Knowledgeable and professional.
2018-08-09Everything was excellent!
2018-08-09Staff are all very friendly and helpful.
2018-08-08Always on time. <br /> Zach, Camille. Very great.
2018-08-08Both Alisa and David were excellent to work with. Both were knowledgeable, friendly, and involved.
2018-08-08Techs were all awesome!! Thank you!
2018-08-08Phaeleau often worked with Julie (I think thats her name and Meek who were always awesome and attentive.
2018-08-07Facilities are state-of-the art. Friendliness and courtesy of physical therapy tech/aide was unrivaled.
2018-08-07The front desk staff always got me taken care of very quickly and I never felt like I was waiting around. Similarly, the entire staff, including the PT Techs/Aides asked after me in a friendly social fashion, making it an overall enjoyable experience.
2018-08-07Patrick and Andrew others are always there to assist me. To encourage me, and to do the therapy correctly. I welcome all of the help and guidance.
2018-08-07Everybody is friendly, helpful, and manages the perfect balance of friendliness/professionalism.
2018-08-07mainly just dealt with my PT
2018-08-07had several techs I worked with. all were extremely friendly and helpful. I never felt uncomfortable asking questions. truly enjoyed working with them.
2018-08-06All aides have been super super helpful, courteous and patient.
2018-08-06Kathleen was amazing. She was always friendly and talkative and happy to have a conversation about treatment or anything else on your mind. She made it something to look forward to.
2018-08-06Yat, Andrew, Patrick.
2018-08-06Sometimes there are so many patients that I've waited 10-15 minutes, and sometimes it gets crowded in the PT area. But the staff have been super friendly and helpful through the whole process!
2018-08-06I received help from Miranda, Al, Val, DeAndre and Justin. All were very encouraging and professional, and fun.
2018-08-06I received help from Miranda, Al, Val, DeAndre and Justin. All were very encouraging and professional, and fun.
2018-08-06The only time I waited in the waiting area is when I thought I had a 6:00 appointment and I actually had a 6:30 appointment. Even still Kristen took me early so I wasn't waiting that long. I was always greeted by name by everyone at the front desk, which was really appreciated.
2018-08-03zack and Ben
2018-08-03all very good
2018-08-03Chandler and Grace were ANGELS. So helpful, warm and personable.
2018-08-03i have never had to wait for session.. it is a fun atmosphere
2018-08-02Only good experiences with every tech/aide I've had the pleasure of working with
2018-08-02All the techs have been amazing!!! Putting up with me sweating profusely over all of the studio took a lot...
2018-08-02downtown Zachary excellent<br /> uptown Crystal excellent
2018-08-02Rachelle is a top notch pro.
2018-08-02chelsey and alex
2018-08-02All were great
2018-08-02Kwame and Kim were great, very easy to talk to and fun to work with
2018-08-01Josh, Ray, Kurt are always helpful and are very pleasant while providing assistance
2018-08-01Anna was AMAZING! She taught me so much. Loved every moment. And so was Sophia and Chelsea! A fantastic team!
2018-08-01Abby, Leslie, Mike
2018-08-01All tech/aides were fantastic. They were extremely knowledgeable in which exercises to complete and made the overall experience better. I noticed that all aides made it a point to remember your name and make the experience personal. I seemed to work with Karina more often than others, she is extremely professional, courteous and thoughtful in her approach to treatment.
2018-08-01Love NIk, Grace, Jack, Umid, Karina, Deanna, Kristin, Robin!!!! The best!!
2018-08-01Kathy Sarkisian was helpful, knowledgeable, professional, and friendly. I enjoyed my PT visits with her and the aide staff and would recommend to anyone entering PT.
2018-08-01Sometimes it has been a little slow to get through building security upstairs (outside of the clinic)
2018-08-01All of the aides were very knowledgeable and thoughtful. I worked with a few different individuals throughout my various appointments, and they were all wonderful to work with.
2018-08-01Julia was very helpful :D
2018-08-01The space is OK, could use a little bit more to avoid bumping into other patients.
2018-08-01Justin and Miranda were standouts. Justin especially was encouraging and supportive of whatever stage of the PT I was in. He also had an ease and confidence which was fantastic. Val was also fantastic and worked to ensure exercises were done correctly.
2018-08-01Jared was awesome! Camille was fun to work with. Both always super friendly/helpful.
2018-07-31I worked with several- most of them were pretty good. THe best were the ones who corrected me during the exercises
2018-07-31Tyler Nightingale--always courteous and attentive, even when it was very busy
2018-07-31I had a wonderful time doing my therapy at this location with all of these amazing people. Amanda is a very sweet and caring therapist. She takes her time to explain all of the questions you may have and tells you step by step what she's doing. Amanda also does her best to work on the area that is bothering you the most and what she does makes a difference. I would come back to her if i would ever need therapy and tell other people about the work she does. Thank you so much Amanda for listening to me and making my arm a lot better than when i came in. You're awesome!!!
2018-07-31Patrick and Andrew have been very supportive and encouraging in my progress.
2018-07-31Excellent experience. Justin was amazing and encouraging.
2018-07-31Kwame, Nadja, Michelle<br /> All superb. Amazing positivity and enthusiasm.
2018-07-31Laura is fantastic - I recommended her to two of my colleagues already. She is super supportive and lets you move a comfortable pace.
2018-07-31Everyone I saw was friendly, helpful, and professional.
2018-07-30Kyle Stupi provided excellent care
2018-07-30Chelsea & Sophia were wonderful!
2018-07-30I interacted with a few of them and they were all very nice and professional
2018-07-30Kathleen Experience excellent
2018-07-30Derek Lee: Derek took the time to explain everything to me and answer any questions I had. He was pleasant and great to work with.
2018-07-30Despite everything about Spear being excellent, the procedure for entering the building is totally unacceptable. I have nothing but the absolute best things to say about Spear and every person at this facility. However, the frustration of going through security every single time (sometimes waiting behind many, many people) would seriously prevent me from recommending this place to anyone. I can't overstate how great Spear is and how horrible the experience of going through the security line every single time is, especially when you are in physical discomfort. It is a real shame. Any workaround would be helpful and much appreciated.
2018-07-30Professional and very friendly.
2018-07-30Everyone i encountered had a warm had a warm and cheerful disposition
2018-07-30I mostly worked with Nalyssia who was great.
2018-07-30Jared - very friendly and helpful
2018-07-30Hellen and team / everyone , were a great help and really cared about progress and success of the treatment
2018-07-28all good experiences with everyone who helped me! they demonstrated the exercises well, and made sure i was doing them correctly.
2018-07-27Jason Kang. It was a good experience.
2018-07-27I had several people help me and they were all very helpful
2018-07-27Haley (name). She helped me. She was nice and patient. No complaints, everything was good.
2018-07-27Justin often helped me during my visits at Spear and he is the BEST. Such a lovely, fun attitude and very helpful.
2018-07-27Corina, Jasmin, Kristin, Dominica-all did a great job and helped a lot!
2018-07-27elissa, christal and abe were fantastic and considerate but firm.
2018-07-27Only issue is at times the location is very busy - the floor becomes too crowded. Jessie and the team manage this well, but keeping numbers limited would help.
2018-07-26Narvees, Gale, and the rest of the tech/aide team were great.
2018-07-26Christina was AMAZING!
2018-07-26Lukasz Mroz, awesome experience.
2018-07-26Karl gave me an excellent experience.
2018-07-26Andrew - motivating and clear!
2018-07-26I've never had to wait before going to the treatment area and the front desk staff are always friendly and efficient. I've worked with different tech/aides and they have all been lovely.
2018-07-26Everyone was extremely polite and kind.
2018-07-26Techs especially Wendy and Bianca were knowledgeable and helpful!
2018-07-26better customer service than Disney world
2018-07-26Christina was always helpful and friendly!
2018-07-26katherine sofia alana so easy to work with
2018-07-26Kwame and Nadia were very helpful in instructing my exercises
2018-07-26I never had to wait in the waiting room, I was taken at my appointment time every single time. Everyone was always super nice. I was always greeted by name at the front desk. Any questions or concerns that I had were always resolved quickly.
2018-07-25The front desk staff is always courteous and respectful.
2018-07-25Everyone was wonderful
2018-07-25Everyone has been very nice and helpful.
2018-07-25Everyone helpful and supportive
2018-07-24Brea and Camille are really helpful in guiding me with the exercises.
2018-07-24The aides were all exceptionally friendly. Occasionally I would receive seemingly contradictory advice depending on which aide was helping me (not the therapist). One aide (but only one) had a tendency to talk to me at length any time I asked a simple question (beyond just answering the question), which occasionally meant I didn't get to go through all my exercises in a session. But that was a minor issue and not a big deal.
2018-07-24Workout area can get a bit cramped when mos therapists are on shift
2018-07-24Techs especially Wendy and Bianca were knowledgeable and helpful!
2018-07-24Derek, Christina were super friendly, helpful and awesome!
2018-07-23Michelle and Kwame -- excellent experiences with everyone.
2018-07-23everyone was always extremely pleasant and helpful. Also very encouraging.
2018-07-23Everyone was always super helpful even during busy times
2018-07-20They ALL rock. THANK YOU to Amanda, Lynette, Rhonda and Jen.
2018-07-20Numerous throughout treatment. All very helpful, enthusiastic.
2018-07-20Justin is great!
2018-07-19Reid was very helpful and friendly!
2018-07-19Everyone was very helpful and welcoming.
2018-07-19Justin, Meek, Julia and Katie have always been professional and friendly. I am glad to be better but sad to say goodbye.
2018-07-19Yenny, Ari, Nicole - all excellent
2018-07-19There was more than one, though Jenn is the one I most remember working with. Very positive and upbeat attitude. All were helpful, including those I am failing to recall the name of.
2018-07-19Lisa Yirce was incredible! She really helped me through the couple months of PT and pushed me to try new things.
2018-07-19deanna, domenica, denise, grace (sometimes), and I also did some session with Nicole as therapist
2018-07-18All techs and aides are super friendly and very helpful. Apologies for not providing names as I'm bad with remembering names, but all at Penn Plaza are top notch!
2018-07-18Nervies and Gil were both friendly, warm, and helpful.
2018-07-18John Mackarey is a very talented and caring physical therapist. He helped me improve 100% and did it with good humor and a smile. He taught me so many exercises and stretches that I will take with me to better my back and health. Kwame was awesome helping show me exercises and forms and also had such a positive attitude. The entire staff helped my recovery tremendously.
2018-07-18Justin - always good. Most of the other techs I worked with have left.
2018-07-18Jon Bernfeld, all good
2018-07-18Staff and techs/aides were all very friendly and helpful. The location is somewhat small and crowded.
2018-07-18Phaeleau is an absolutel pleasure and a total pro. My hand is so much better and I enjoy our conversations very much.
2018-07-17Mercedes was very friendly and helpful.
2018-07-17Yat (the Spirit Queen) and Pat were both extremely friendly and helpful while assisting me in my exercises.
2018-07-17Meghan King and Kayla are great!
2018-07-17Kate and Wendy. Once did a session with Andrea when Kate was away. All 3 were great!
2018-07-17Nicole, Arianna, and Yin
2018-07-17Loved Nilesia! She was the best!
2018-07-17Justin was personable and was able to multi task with grace. Even when he was not able to help me he always mad sure someone was there to assist me.
2018-07-17I think I worked with most aides during the 11am-3pm shifts. All of them were kind, informative, and pleasant to work with.
2018-07-16Cristal is charming Karl as well as the other aides are excellent too. Love the whole Spear staff
2018-07-13Yat, Pat, Amy All were very professional and extremely helpful and patient (these are the people I worked with most often; everyone staff was excellent)
2018-07-13Nylisia (sp?)was excellent! She provided very individualized attention, engaged patients genuinely, and was always upbeat.
2018-07-13Everyone was amazing.
2018-07-13Aid was very helpful,
2018-07-12Anne Marie- she is amazing. I really appreciated her guidance. She knew a lot about form and I trusted her when she was helping me.
2018-07-12Deanna, Matt, Justin are all great. I used both Deanna and Matt innerchangably as fit my schedule and theirs. <br /> All the aids were very helpful and sadly I don't know all their names.
2018-07-12Camille was the most frequent tech / aide and she is AMAZING!! One of the best parts of coming was getting to work / chat with Camille
2018-07-12Worked with numerous aides- all very helpful and attentive.
2018-07-12Dominica was awesome! She always made sure I knew what I was doing, and was always super warm and friendly.
2018-07-11LOVE the staff here. So fun and knowledgeable.
2018-07-11Rebecca and Carly are amazing! Rebecca has been very warm and welcoming from the start, and has become a great friend to chat and giggle with during treatment. Carly began her apprenticeship about a month in to my treatment, and she had excellent bed side manner. Both Rebecca and Carly are true professionals, in every sense of the word.
2018-07-11Nilesia and Brian - both excellent!
2018-07-11The personable miens of the therapist and techs were superb, making it a pleasure to spend time and work out with the staff.
2018-07-11kwame, michelle, Mercedes, everybody, was helpful, friendly and attentive
2018-07-11All the aides were exceptionally nice.
2018-07-11Jared/Jess they are so pleasant. Don't let them go anywhere!
2018-07-11Amy/Andrew/Patrick - all fantastic!
2018-07-10Very organized and clean
2018-07-10Chelsea was the aide. She was helpful and attentive.
2018-07-10Kathleen is so knowledgeable and confident that it made me look forward to my appointments, and I always felt so much better afterwards!
2018-07-10Everyone I worked with at SPEAR in Chelsea was very professional and helped me towards my goal of recovering from surgery.
2018-07-10Brian, Elecia, Melanie...all very helpful!
2018-07-09Kathleen is so knowledgeable and confident that it made me look forward to my appointments, and I always felt so much better afterwards!
2018-07-09I worked with Amarinda Parmar who is absolutely lovely. She guided me through exercises, did some hand manipulation, and suggested things I could do at home. And it all worked!
2018-07-06Greg Moy,and techs the best!
2018-07-05EVERYONE WAS GREAT AND VERY HELPFUL
2018-07-05I have the worse memory with names but i can genuinely say Ive worked with almost every tech and aide because of the diff scheduling i had. Every one of them was nice and conversational.
2018-07-05Ray was always very nice and helpful at the front desk. Michelle was great showing me exercises and nice to talk to .
2018-07-03I've had many, and they've all been great! Andrew, Yat, Natalia, Amy, and Patrick.
2018-07-03The tech staff is particularly friendly and helpful. I worked mostly with Julia, and we bonded over soccer.
2018-07-03Knowledgeable and professional staff helped me ease back into recovery.
2018-07-03Meghan and Kayla were amazing throughout my time at PT! They were able to identify weak spots, so we were able to strengthen these particular areas.
2018-07-02Everyone is nice and helpful. Thanks!
2018-07-02Sam / Jess
2018-07-02all the techs/aides were super friendly and extremely helpful - standout experiences with nicole and yin - but all in all, i truly enjoyed interacting with them
2018-07-02Lights are very harsh when you are lying down for treatments
2018-07-02Kristin was always very great to work with, very knowledgeable and helpful
2018-07-02Mercedes and one other dark-haired woman (sorry I don't remember her name!) were both pleasant and easy to work with
2018-07-02Lady at front desk was very helpful.
2018-07-02Jeff is awesome. All staff are so positive and encouraging. I appreciate that they remember me, my family, my activities. I miss Ray, too!
2018-07-02I have been helped by many staff and all were very helpful and attentive to details and all of them had a very upbeat attitude.
2018-06-30I had mixed experiences with the people at the front desk of Midtown 44th. I experienced some problems with billing and it took many phone calls over the course of several weeks to sort out the problems, in my opinion partially due to the lack of care about those problems from the staff at the front desk that I was in contact with. Several times I was told I would receive a follow-up phone call within the next day, would not receive a call, had to call back myself and eventually visit in person just to get a response. The physical therapy treatment I received was excellent, but the experience with the front desk was definitely a negative.
2018-06-29Everyone here is AMAZING. Friendly, happy, really a joy to spend time with. PT quickly became the highlight of my week.
2018-06-29Everyone was great
2018-06-29They were readily available to help whenever i needed assistance with the machines!
2018-06-29Alyssa was a pleasure to work with and very knowledgeable and helpful.
2018-06-29Zach - great! Friendly and attentive.
2018-06-29I worked primarily with Kyle. I also had appointments with Becca and Justin.
2018-06-29They were always very corteous and helpful the few times Kathryn asked someone to help me with something. I don't remember their names.
2018-06-29everybody was great
2018-06-29Sam- everything was great. The only complaint I might have is that when (any of the therapists) are seeing multiple patients at once, sometimes there is lull time in between exercises while waiting for direction and it can eat up a lot of the hour, could be more efficient.
2018-06-28Crystal is excellent
2018-06-28Nas and Yin are super friendly and helpful
2018-06-28Nas was very helpful and motivating!
2018-06-28friendliest staff. everyone always pitches in to help you with an exercise. everyone is so courteous to each other too. such a nice enviornment
2018-06-28Tyler very good experience
2018-06-28Caitlin Murphy was excellent and very knowledgeable
2018-06-28Elaine and Leah are magicians! Love the growing tech team!
2018-06-28MIguel assisted on most of my visits but I also worked with a few others. MIguel demonstrated a great attention to detail and helped me through a lot of my exercises.
2018-06-28Techs and aides are awesome! They are always standing by and notice when I am unoccupied or have questions. They are knowledgeable of the stretches and exercises, and they're also not hesitant to ask others for clarification.
2018-06-28Nilesia has been fantastic, always attentive and helpful. Correcting me when needed and always positive.
2018-06-27Kwame was always very helpful in demonstrating exercises and assisting with any equipment.
2018-06-27they we're all great, knowledgeable and helpful
2018-06-27john and Kwame were very helpful and friendly
2018-06-27I worked with several tech aides and they were all phenomenal
2018-06-27Michelle, Nadia, Kwame, Mercedes
2018-06-27Ben Kraus - friendly, keeps up the pace and explains exercises and their purpose clearly
2018-06-27There were several techs/aides who helped me with my treatment. Each of them was consistently helpful, considerate, intelligent and kind -- I didn't learn all of their names but Kwame, Michelle, Francesca were the three people who helped me on a consistent basis.
2018-06-27all of them
2018-06-27I've always had good experiences at SPEARS. Sometimes during busy hours the rooms filled a little crowded but it's never prevented the exercises.
2018-06-27Wendy - attentive, friendly, and knowledgeable. She has to keep many balls in the air and doesn’t seem to get overwhelmed
2018-06-27Gabe was wonderful. He would make sure I was doing all of my exercises with proper technique.
2018-06-27Marc and all the assistants were professional and prompt in providing me instructions and guidance with all my exercises.
2018-06-27Gabe Sanchez and Cristal Liaw made my SPEAR experience exceptional. Would not have been the same without them. I recommend they both get raises.
2018-06-27Julia and Justin
2018-06-27Excellent service all around. No waiting period at the desk, and everyone I interacted with was courteous and helpful.
2018-06-27Marisa is dynamite as is the entire staff - so helpful encouraging and friendly
2018-06-26Karina, Marin, Jasmine all were very pleasant to work with.
2018-06-26Jazz is wonderful! All the other aides are very helpful.
2018-06-26Great. Facilities are a bit cramped and crowded though
2018-06-26Althea and Alana
2018-06-26Meek, Justin, and Chris have all helped me with exercises and were all extremely friendly and helpful and guided me through everything smoothly.
2018-06-26Joe was really helpful and considerate
2018-06-26It is hard to describe the joy i feel when arriving to the treatment area to Amanda's latest riddle.
2018-06-26Hannah and the tech aids we're all fantastic. Great attitudes and very friendly. They made me want to come in for PT.
2018-06-26My only complaint was that occasionally I was forced to endure that goat-roping country music. That was horrid.
2018-06-25Ben conducted a thorough assessment and created a treatment plan that sorted out my lower back pain
2018-06-25Everyone was incredibly warm and welcoming, and the front desk staff were warm in their greetings and efficient in taking care of payment so I could get downstairs. All of the therapists and support staff were helpful and friendly.
2018-06-25The staff is outstanding!
2018-06-25Aides all very good, especially Paul
2018-06-25Justin particularly was supportive and kind!
2018-06-22Every person I've interacted with here is extremely friendly and accommodating. I have always felt taken care of and listened to each time I come here.
2018-06-22Everyone did their job professionally and with kindness. I worked with Julia
2018-06-22Justin. Justin was so sweet and really cared to help me get to where I want to be. I felt like I was working with a friend and felt totally comfortable with him!
2018-06-22All the techs and aides were wonderful and helpful
2018-06-22Ari is the BEST! She has been so helpful over these last few months :) Also all the other techs over the last 5 months have all been so kind and very helpful. I never felt lost or confused, people were always watching out, making sure I was good.
2018-06-21Rey was amazing, anytime she saw me she greeted me. It meant a lot that she learned my name and was always a friendly face.
2018-06-21Justin was excellent! Even though a couple times I would be very sore afterward, it was still very helpful in the long run.
2018-06-21omi? he was great and very sweet
2018-06-21Ben, Ninia, Tyler
2018-06-21I never really had to wait for an appointment and was allowed to start early if I got here early which was good.
2018-06-21Mike is super knowlegable, helpful, patient, encouraging with techniques that enabled me to maintain and perform home exercise program correctly consistently. Christal is thoughtful, personable, helpful and anticipates where help is needed
2018-06-21Everyone I worked with was knowledgeable and pleasant!
2018-06-21Paul. Excellent. Wonderful disposition
2018-06-21PT Techs and PT were great! Spear PT is lucky to have them!<br /> <br /> Front desk personnel could be more attentive to clients who arrive and are trying to check-in.
2018-06-21Althea was the one who typically helped me - always helpful
2018-06-21Sometimes a bit tight with how many patients and limited floor space for moving exercises
2018-06-21Ariana Thakurdeen - She's the greatest! Always helpful and asks about things going on outside of PT too.
2018-06-21all of the aides were excellent. Very helpful and nice.
2018-06-21Everyone seems so happy and enjoying their job
2018-06-20I always looked forward to physical therapy as the clinic atmosphere was always positive and fun
2018-06-20Kurt, Josh, and my aides were all really awesome. Always pleasant, helpful, and nice to be around.
2018-06-20The changing area is perfect, and the