The following is a real time report from our surveys database. All responses are unedited.
Discharge Survey Results
Q1. Access To Care
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| 2. Courtesy of person who scheduled your appointment |
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| 3. Our helpfulness on the telephone |
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| 4. Our promptness in returning your phone calls |
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Comments (describe good or bad experience)
6518 responses (click to view)
2019-12-06
great environment! fantastic people, i feel blessed to have chosen spear and dr. michelle
2019-12-06
I had all the good experiences only. John is really professional and knows what the best therapies/treatments are for my condition.
2019-12-06
team at spear were very accommodating when it was necessary for me to reschedule appointments around my work schedule.
2019-12-06
Great experience, Cody is the best and staff is wonderfdul.
2019-12-06
Everyone I have dealt with at spear is polite, prompt, and helpful.
2019-12-06
an online scheduling system would be nice to help the therapists out. they are really busy so not always available to schedule them.
2019-12-05
Very informative, professional staff. Pt helped a lot.
2019-12-05
Megan was super easy to work with all the time and very accommodating the few times I had to reschedule.
2019-12-05
Incredibly easy to get in touch with the office, schedule appointments, discuss insurance and payments, etc. Front desk staff is always very personable and friendly upon arrival.
2019-12-05
Scheduling generally worked well with my schedule as long as I booked appointments far enough in advance.
2019-12-05
I originally did not hear back from the front desk regarding authorization of my first visit and had to follow up after a week.
2019-12-05
I had an easier time scheduling appointments here than I've had with any other service industry. Thank you so much!! Great availability, and I really appreciated being able to reschedule last-minute on the rare occasion that life stuff came up.
2019-12-05
Excellent experience. Michelle and every staff member that worked with me were patient, helpful, and genuinely caring.
2019-12-04
Scheduling with Lauren directly was great. When I called to ask a question about my sessions and payment it was hard to get a hold of someone. Lots of voicemail tag and eventually got called back someone in Brooklyn. She was helpful though.
2019-12-04
Great
2019-12-04
Great
2019-12-04
Was quick and easy to set-up appointments as long as we scheduled far enough in advance.
2019-12-04
They fit me into the schedule the same day that I first called.
2019-12-04
This is my second time in physicl therapy at Spear and overall my experience has been great. The only thing that would make it better is if Spear accepted Aetna insurance in network. My company has no out of network benefits and next year they are changing my insurance to Aetna, so I will not be able to come back to Spear.
2019-12-04
Was quick and easy to set-up appointments as long as we scheduled far enough in advance.
2019-12-04
Twice left messages with the front but never returned. But contacts with Mary Frances directly were immediately returned.
2019-12-04
none
2019-12-04
Everything was easy and smoothe
2019-12-04
Prompt. very friendly setting up initial visit.
2019-12-04
Everyone was polite and professional
2019-12-03
My experience was excellent. The staff is awesome, friendly, and extremely helpful.
2019-12-03
The front desk staff is so courteous and knowledgeable scheduling and the insurance process
2019-12-03
very easy to deal with
2019-12-03
Staff is very friendly and knowledgeable. Physical Therapy area is always clean and organized.
2019-12-03
Always flexible and able to fit me in even with a busy schedule.
2019-12-03
Tom was always incredible, as were the other Physical Therapists and Team Members. I'm probably not a good person to ask for comments because I'm happy with everything.
2019-12-03
one of the best thing about this experience is the ability to accommodate my schedule.
2019-12-02
I had a really great experience here and will continue coming here in the future for the next time I need physical therapy.
2019-12-02
Was quick and easy to set-up appointments as long as we scheduled far enough in advance.
2019-12-02
Very difficult to get in touch with 75th street location <br />
No one answers phones or returns calls
2019-12-02
The whole team was amazing, especially Michelle! She was patient with my recovery but pushed me to get to my goal which was getting back to running after my foot surgery.
2019-12-02
The front desk was lovely from start to finish- they were very helpful first scheduling and super nice each visit.
2019-12-02
I made the appointments directly with the therapist
2019-12-01
Everyone who answered the phone was always very friendly and eager to help. Unfortunately, Jessie's schedule always filled up FAST.
2019-11-29
Very professional at all levels of the process
2019-11-27
Staff is amazing and always treat you with positivity and a smile. Wonderful facility.
2019-11-27
Amazing experience overall!
2019-11-27
I found everything very helpful.
2019-11-26
I was in excellent hands with Phaeleau taking care of me!
2019-11-26
Tom and the entire staff were amazing.
2019-11-26
Great - Vaness at front desk was very friendly and helpful.
2019-11-26
The front desk staff were very friendly, responsive, and helpful regarding scheduling and addressing insurance/billing issues. One recommendation for scheduling: if there's a way email confirmations of visits could be emailed with calendar invites, rather than a print out, this would make it easier for patients to keep track of appointments.
2019-11-26
It was such an awesome experience to deal with every single person at Spears!
2019-11-26
perfect 10.
2019-11-26
Excellent care, excellent attitude, fun to work with
2019-11-26
I think it was Olivia who called to schedule appointments very proactive
2019-11-26
I appreciated consistency of the appointments and that they were scheduled 3 weeks in advance. Organized company.
2019-11-26
Always able to reschedule or be squeezed in when needed!
2019-11-26
very professional in all instances
2019-11-26
Everyone I talked to on the phone was very friendly, professional, and helpful.
2019-11-25
Very communicative and responds to emails and calls in a very timely manner.
2019-11-25
Asked for an audit of account so I can make payment but didn't hear back
2019-11-25
A few times my therapist was heavily booked and I could only get 1 session in a week
2019-11-25
everyone is super pleasant, always a highlight of my day!
2019-11-25
A seamless experience from the front desk to the session. I really enjoyed it and am glad that I switched to this facility.
2019-11-25
Love the ability to schedule early AM weekday appointments.
2019-11-22
Online scheduling would be nice
2019-11-22
(I did not need any calls returned, someone always answered!)
2019-11-22
I never had an issue rescheduling appointments which is important for people who work.
2019-11-22
Front desk was very transparent in scheduling and pricing
2019-11-22
Always positive experiences with front desk
2019-11-22
As mentioned during my intake survey, I had called and scehduled and appointment but it wasn't recorded in the system so I then had to wait two more weeks to see someone. I also wish there was a way to schedule more than the initial intake appointment when coming in as I was doing 30 days without a script and had to wait a while between initial intake and other appointments. ONce I was in though, it was super easy to schedule appointments.
2019-11-22
It was difficult to coordinate my first appointment with the front desk at the beginning but after I saw Anthony I was able to book directly with him and it was a breeze!
2019-11-21
never had a problem always responsive
2019-11-21
Lulu was great - highly recommended! Brett was great. My issues with Spear are how its managed. Seems like the whole setup is based on volume and felt kind of like cattle many times. I eventually learned that I would only get 50% of his time which I did not know upfront
2019-11-21
Ability to schedule visits was kind of difficult but once actually here had an overall great experience
2019-11-21
Very quick and professional, no problems
2019-11-21
Excellent experience. Before coming to Spear I had tremendous neck pain. Now after two months all neck pain is gone. All headaches and arm pins and needles, totally gone. Tim knew exactly how to treat me me. What to do and how long a duration. It is remarkable how good I feel.
2019-11-21
GOOD EXPERIENCE
2019-11-21
Appointments fit into my schedule and they were very flexible as well
2019-11-21
Everyone I spoke with was helpful and courteous.
2019-11-21
Very easy to schedule and reschedule
2019-11-21
Sometimes the people over the phone didn't know the difference between OT and PT and I was scheduled incorrectly, but that was just once. The best way to make appointments was via email with the therapist , which was SO convenient.
2019-11-21
Great customer service!
2019-11-21
my experience at spear physical it was very good i learn a lot and i feel progress a lot with tom, he is an excellent therapist.
2019-11-20
terrific support
2019-11-20
No call back regarding rescheduling appointments
2019-11-20
Everyone was polite and helpful
2019-11-20
The desk has always made it easy and comfortable for me to get things done.
2019-11-20
n/a
2019-11-20
Was able to reschedule a visit for a later time in the same day with ease.
2019-11-20
great experiancw
2019-11-19
The folks at the front desk have been nothing but helpful and courteous towards me and any issues I might have had.
2019-11-19
fine overall
2019-11-19
great experiancw
2019-11-19
I don't love the robo calls for appointment reminders. It keeps telling me its at 2:30AM. Please fix the glitch. It happens every time. Also, please add more chairs and reading materials to the waiting area.
2019-11-19
Everyone at the facility was very helpful
2019-11-19
Friendly, professional, and effective
2019-11-18
Very prompt responses to emails and easy to coordinate over email.
2019-11-18
Every person I dealt with on scheduling was very helpful and efficient.
2019-11-18
Visits were super friendly, the staff always welcoming, the location easily accessible.So overall great experience
2019-11-18
They were all good
2019-11-18
Staff here is great, very professional, personable, and always capable.
2019-11-17
My experience was fantastic.
2019-11-17
My experience was exceptional - no complaints.
2019-11-17
Had a great experience - no complaints.
2019-11-15
Never left a message so can't answer promptness
2019-11-15
Great experience, easy and professional with a lot of great knowledge from the PT to heal my issue.
2019-11-15
No bad experiences😊😊
2019-11-15
Extremely prompt and friendly! Scheduling and rescheduling appointments was a breeze.
2019-11-15
Extremely Courteous in every way possible. Very understanding and easy to work with
2019-11-15
Amazing front desk, so polite. Rescheduling appointments online would be a little easier. Also I wasnt able to reach someone on the weekends a couple times which meant I couldnt reschedule and ended up missing an appointmnt.
2019-11-15
The experience at the Brooklyn Location and the 57th Street Location are vastly differently. ONLY accounting for the Brooklyn Location, Betsy has been a GEM. Capital G-E-M. Between Miranda and Betsy's incredibly helpfulness and responsiveness, that is reason alone to come back to this location.
2019-11-15
at beginning was hard to get best timeslots but once I started and scheduled a month in advance was ok
2019-11-15
It took a lot of work to get set up as a new patient but once in the system all worked well
2019-11-15
I made most appts in person at the office
2019-11-14
Great!!
2019-11-14
No bad experience
2019-11-14
Super flexible in scheduling, always was able to find a mutually acceptable time
2019-11-14
I am really impressed with the friendly professionalism of the entire staff!
2019-11-14
Fairly simple and easy to schedule my appointment.
2019-11-14
superior service
2019-11-14
Very easy and pleasant. Perfecct
2019-11-14
Super flexible in scheduling, always was able to find a mutually acceptable time
2019-11-14
Extremely attentive! Amazing help and team always has a smile and a positive attitude!
2019-11-13
very helpful facility with amazing equipment and flexibility among therapists to help many people at the same time.
2019-11-13
Extremely Courteous in every way possible. Very understanding and easy to work with
2019-11-13
Everyone at the front desk was lovely, it was just very difficult to reschedule appointments because of how busy it is.
2019-11-13
Great experience.
2019-11-13
Gina is the best.
2019-11-13
Front desk and scheduling staff are always helpful and welcoming (and always greet me by name:)
2019-11-13
The Plaza team is very efficient and easy to work with.
2019-11-12
Ben was great caring thoughtful good listener skillful
2019-11-12
Michael was very busy with a large client base! Which is a great testament to his service and knowledge and loyalty of his clients. On occasion it was hard to schedule an emergency appointment but it wasn't an overall major concern of mine. A great feature of SPEAR is the ability to see other PTs and in different locations. While I didn't need to do this, the option was something I hadn't heard of in other practices.
2019-11-12
Poor service getting appointment andinsurance
2019-11-12
Great!
2019-11-11
I LOVE Josh. He is so positive and helpful and really takes a vested interest in his clients. He is an absolute pleasure to work with and really knows his stuff.
2019-11-11
Everyone at this location was helpful, polite and made sure my care was top notch.
2019-11-11
was always easy to do.
2019-11-11
I initially filled out a form online and received a call to schedule my appointment within 2 hours. The person on the phone was very helpful with scheduling an appointment and handling all of my insurance documentation. I made the rest of my appointments directly with Mary Frances and never had an issue with scheduling or getting in touch with her.
2019-11-10
Scheduling and/or rescheduling appointments was very easy, whether it was with the front desk or with John directly. John was very accommodating to my work schedule and travel, which a couple of times meant a relatively last minute appointment change, and I greatly appreciated that.
2019-11-08
Overall scheduling was good. Only reason I didn't put excellent was busy the schedules were always so packed and it would sometimes be hard to find a spot. But Dustin was very accommodating.
2019-11-08
The staff at the front desk were always kind to me, and very quick with calls.
2019-11-08
Reminder calls were helpful
2019-11-08
n/a
2019-11-08
I came from a therapist office where I had a negative experience and after 1 year, my situation had gotten worse. I went to Spear feeling devastated and without hope. After the first two weeks, I felt a huge difference. Stefanie is like a miracle worker. I now feel almost like I did before my accident two years ago, which had left me, aside from a concussion, with two herniated discs on my neck and a broken cartilage bone as well as a very week neck. That's not even included all my symptoms. I also asked Stefanie for help with my TMJ, she has also made a difference in my life in connection with that. Unfortunately, I have a back issues, so I look forward to going back to her for therapy concerning that issue. Bu that's a different story. Stefanie, as mentioned above, is a miracle worker. She knows her anatomy and is a true healer. I am amazed in what she did in less than a year. Thank you.<br />
Also, I have to give credit to Patrick, he did a couple of massage sessions for me, as per Stefanie's suggestion, while she was out. He knew how properly treat my neck issue and TMJ. His massage left me feeling relaxed and between Stefanie and him, I now feel as if there is nothing wrong with me, on most days. They did not only help, but they also showed me what to do when I am on my own. <br />
I am truly grateful to both of them and have recommended them to people at my office.<br />
<br />
Lastly, the staff sitting at the reception area, each and everyone of them is wonderful. So friendly and professional. Thank you!
2019-11-08
Everyone at the front desk is fantastic. Always friendly, always so helpful. Nneka and Danielle are standouts. Love seeing their friendly faces everytime I come in.
2019-11-07
very good, got better, everyone helpful
2019-11-07
perhaps easy online scheduling system - if that would work well, not easy...even to just request a change and have that confirmed based on current availability
2019-11-07
Administrative tasks are made very easy/simple.
2019-11-07
Vacation week hard - when PT on vacation found it hard to schedule with another PT
2019-11-07
Everyone at this location is a delight to see. They're welcoming and helpful.
2019-11-07
h
2019-11-07
The staff at the front desk was always helpful with whatever question I had; Chloe, Halima, and Michelle in particular. Great, friendly group of personalities. They made me feel welcomed everytime I walk in.
2019-11-07
Front desk was very helpful. Proactive outreach, accessibility of staff, and ease of interaction made scheduling and visits a breeze.
2019-11-06
NEVER CALLED SO NO CALL BACK
2019-11-06
The ladies who handle the scheduling are awesome
2019-11-06
Excelllent customer service from the front desk staff. Always friendly when I called and/or walked inand had any questions or cahnges.
2019-11-06
IN clinic, its very easy and comfortable to set up appointments. What isn't intuitive is if you need to change an appointment from outside the clinic. It isn't clear whether the appointment has been changed. Two things would help....the ability to change appointments online and, when you do call in and leave a message, if there was a confirmation email back to you telling you the change has been made.
2019-11-06
Overall consistent excellent service
2019-11-06
I never actually talked to anyone over the phone. I loved the text reminders. That was very helpful. On the occasion that I had to cancel it was nice that I could do it by text.
2019-11-06
Always helped accommodate my limited availability and find appointment times.
2019-11-05
Excelllent customer service from the front desk staff. Always friendly when I called and/or walked inand had any questions or cahnges.
2019-11-05
This was my second experience with physical therapy, however my first with Spear. I am happy to report that your program is far better than the previous physical therapy I was treated by. Every session was important and physically I felt myself get better.
2019-11-05
All good, love the forgiving cancellation policy
2019-11-05
It was easiest to schedule appointments with Chris at the end of each session.
2019-11-05
always geat faces super fast with checking in
2019-11-05
Very easy to schedule or reschedule appointments, good at making sure to block them out ahead of time so I got the times I wanted.
2019-11-05
Meghan is the best ever! Thanks for all the help. I'm feeling very strong now.
2019-11-05
Availability was difficult, but the staff could not have been more helpful in booking. Really appreciated it.
2019-11-05
Always accommodating and flexible when needing to change appointment due to illness or work related problem. Made life so much easier.
2019-11-04
Everyone was always extremely helpful and professional. I don't have a single negative to report!
2019-11-04
Every single member of staff is so helpful and nice!
2019-11-04
Appreciate the courtesy including checking insurance coverage and conveying copay along with ease of scheduling reminders through email vs. phone calls.
2019-11-02
all good
2019-11-01
All good - any scheduling issues were dealt with promplty and courteously.
2019-11-01
Everything is good!
2019-11-01
Megan is the best! Always on top of everything and friendly.
2019-11-01
The staff at the front desk, who answers the phone, is always very friendly and as helpful as possible.
2019-10-31
Everyone was very friendly and helpful
2019-10-31
All good - any scheduling issues were dealt with promplty and courteously.
2019-10-31
Made scheduling easy and stress free!
2019-10-31
can't think of one bad except sometimes the air conditioning makes my fingers and toes numb.
2019-10-31
Well done given how busy the team is - excellent job in setting expectations with how far out we needed to schedule to insure the time I needed, then really flexible if I had to adjust or arrive late/early - great, great service.
2019-10-31
Great staff. Very attentive and thorough, seeing that i was getting the most out of my recovery.
2019-10-31
Your scheduling system is fantastic. I received text alerts the day before each appointment reminding me about the next day.
2019-10-31
Made scheduling easy and stress free!
2019-10-30
Sometimes I've been put on hold multiple times in the same call.
2019-10-30
In the beginning, it was really difficult to schedule appointments and find a PT who could consistently see me but once I started seeing Meghan, she was SO accommodating with my schedule and helpful.
2019-10-30
Great job
2019-10-30
Excelled in all needs of scheduling and interacted a professional demeanor.
2019-10-30
All great
2019-10-30
superior service, superior results and a warm and wonderful environment
2019-10-30
rykyy
2019-10-30
everyone is truly kind. made this intervert feel very comfortable. Something I appreciated deeply.
2019-10-30
In general, the admin staff has been very courteous, but there have been a couple of occasions when things I asked for didn't happen, and I had to ask again. Over the course of my visits, though, this disappeared.
2019-10-30
Everyone I interacted with was incredibly helpful and patient with working around my particular work schedule. I never had any issues scheduling times that worked for me.
2019-10-30
Very prompt and efficient service over the phone - easily some of the best I've had with doctors/hospitals/therapy offices
2019-10-30
Great experience! Ninia was an amazing PT. Listens intently to my issues and provides effective exercises and training. Super great to talk to about all things from daily life to questions regarding my issue to random questions. Allowed for comfortability. Great space and very close to my office so super convenient. Will definitely come back if need of PT.
2019-10-30
I had severe panic attacks that required lots of last-minute rescheduling. I'm very grateful for everyone's flexibility and kindness.
2019-10-30
Very Impressed
2019-10-29
Josh was always very flexible and found times that worked with my schedule
2019-10-29
I only had small windows of time during the week when I could come and Christine and the staff were super accomodating, including a few times when I had to cancel just a few hours before an appointment.
2019-10-29
Y'all were always helpful and expedient!
2019-10-29
The whole team has shown great professionality and im extremelly happy with my improvement and overall confidence in my physical capacities.
2019-10-29
All my experiences were very positive, Art is a wonderful therapist!
2019-10-29
I really liked how my PT would have me work with him in scheduling appts so that way we would have enough time to go over everything and goals
2019-10-29
On one occasion, I called the main appointment phone number on the website to reschedule an appointment. When I went in at the rescheduled time, the Chelsea location didn't know that anything had been changed.
2019-10-29
This has been a very good experience. The treatment was given in a very friendly, professional and effective manner.
2019-10-29
Scheduling evaluation took a week or two for an opening, but overall great experience finding time and adhering to my schedule.
2019-10-29
I could not imagine a better PT experience- Derek and the other folks at Spear were always incredibly helpful and knowledgeable.
2019-10-28
one mishap in scheduling, but was resolved quickly and helpfully
2019-10-28
Sometimes they had attitude on the phone but who hasn’t...
2019-10-28
Knowledgeable, empathetic, and caring.
2019-10-28
It was a great and pleasurable experience
2019-10-28
This was the best PT I have every experienced!
2019-10-28
front desk was great on the phone helping me communicate with kristen
2019-10-25
Sometimes they had attitude on the phone but who hasn’t...
2019-10-25
helpful and friendly front staff
2019-10-25
excellent, very flexible & accomodating
2019-10-25
Everything is great.
2019-10-25
Great
2019-10-25
Amazing experience, I will always come back to Spear! But hopefully I won't have to!
2019-10-25
Michelle did an excellent job explaining the physiology and purpose of each of the exercises.
2019-10-24
Great experience!! I felt like I got a lot of personal attention, was listened to, and have the tools to keep working on my back going forward.
2019-10-24
everyone here is so nice.
2019-10-24
Front desk was great! Danielle was a sweetheart.
2019-10-24
Great experience.
2019-10-24
very professional
2019-10-23
Very responsive on the phone and easy to schedule over email with my trainer.
2019-10-23
It was the best experience ever! I thought my running days were over, but with Kristen's outstanding expertise in developing an excellent individualized program for my running injury, I have many more years of running ahead of me. The whole staff at Spear is fabulous and would return in a heartbeat.
2019-10-23
Front desk was amazing Leah and Elaine know what they are doing.
2019-10-23
Scheduling experience was always great. Very accommodating! I definitely appreciated the no cancellation-policy when missed a session last minute
2019-10-22
Excellent service all round
2019-10-22
overall good
2019-10-22
I needed to schedule appointments at quite short notice, and the team has been able to squeeze me in which was great as it enabled me to get most out of the (only) 3 weeks I had
2019-10-22
Very easy to establish a recurring appointment
2019-10-22
You guys are so nice and helpful when it comes to this stuff, I'm not just giving all "excellent" marks because to finish the survey quickly, everyone here is really great.
2019-10-22
Receptionists could be more coordinated and aligned when speaking to patients
2019-10-22
Excellent
2019-10-21
Was really difficult to get the first appointment scheduled, but after that was fine
2019-10-21
I
2019-10-21
there was a scheduling problem initially but resolved
2019-10-18
The only piece of feedback I would say is that I wasn't alerted that my insurance was out of network until the day before my first appointment (after I scheduled it 3 weeks out). I felt like I had no other option but to continue even though it was more expensive than I was expecting. I would have liked to have known my co-pay earlier.
2019-10-18
Nicole was extremely knowledgeable regarding my injury and most effective way to recover, and also her demeanor and professionalism made what could have been an unpleasant process into as good an experience as possible under the circumstances. I would also like to add that every other individual on the 30 Broad staff I had the pleasure of working with was also extremely personable, professional and knowledgeable.
2019-10-18
Scheduling appointments was always easy. I felt like Cydni made herself very accessible to me and the front desk staff were always kind and helpful.
2019-10-17
The team was great at fitting me in the next morning when I had my accident and Kramer was very accommodating in finding times that worked with my schedule
2019-10-17
very positive and accommodating; friendly
2019-10-17
Lovely front desk team. Extremely professional. Always smiling.
2019-10-17
Getting my medical docs transferred from my previous PT was seamless.
2019-10-17
All excellent
2019-10-16
Super efficient, super helpful -from the first time through the door.
2019-10-16
love the care cordinators- especially halimah and Michael .. Kelsey and Tod are great i was in so much pain 4 weeks ago and they really helped with the recovery - i feel good nowt :) .overall i am so happy with my experience and a big thank you to the PT techs as well for helping out.
2019-10-16
I dont think I ever called, but everything was great so I am sure it would have been exceptional.
2019-10-16
Professional and welcoming staff.
2019-10-16
great experience. Alyssa was very helpful , very patient and pleasant to work with. she made me stronger. the staff was always very helpful and pro active with engaging me, asking me how im doing, etc. my overall experience simply could not have been better.
2019-10-15
Front desk staff were always pleasant and eager to help. Specifically Chris, Tiffany, Ryykai (forgive me for any misspelling of names) were excellent help to me for all my administrative needs.
2019-10-15
I appreciate the SMS reminders, but it'd be nice to include the name of who the appointment is with.
2019-10-15
Tiffany is great at the front desk.
2019-10-15
it was a very good experience
2019-10-15
I had such a great experience here at Spear Center. All of the PTs were extremely helpful, personable and caring. I even got to interact with a few PT who weren't in my schedule and made friends with them! Hopefully I wont have to come back for physical therapy but if I do I'll definitely will be back to this location!
2019-10-15
Easy to schedule
2019-10-15
i have always received prompt and courteous attention whenever dealing with any of my scheduling concerns.
2019-10-15
All my experiences were good. I always felt very god after every session.
2019-10-15
Overall experience was very much positive
2019-10-14
I have no comments, my experience here was pretty good overall.
2019-10-14
Still trying to figure out a billing issue. Using external billing support and the odd nature of your out of network price matching is an inconvenience.
2019-10-14
Front desk was very helpful and communicate well.
2019-10-14
easy scheduling and changing appointments through scheduling with kristen
2019-10-14
The entire staff at Brooklyn Heights showed exceptional professionalism and were really lovely to work with. I enjoyed my time at PT.
2019-10-14
I never spoke to anyway on the phone, so I put a neutral "good" response.
2019-10-11
Very easy to schedule and I really like how I get a text message reminder for my appointment.
2019-10-11
Very professional staff and well organized.
2019-10-11
Clean environment
2019-10-11
I scheduled/rescheduled my appointments directly with Kristen who was extremely accommodating.
2019-10-11
When first booking my appointment, I worked with the scheduling staff to find the soonest availability -- and they were very patient working with me to look at schedules for several offices to identify the soonest availability. Super helpful!
2019-10-11
Did not use the phone.
2019-10-11
Scheduling was easy. Thanks.
2019-10-11
Everything was easy -- even when I had to change/cancel at the last minute, everyone was always helpful and prompt.
2019-10-11
Everyone was always very responsive and happy to help
2019-10-11
The text appointment reminders were very helpful
2019-10-11
Luke was great - even when the space was busy I felt that he was aware of my activity and on top of making sure I had things to do. Generally good constructive feedback on positions and form. My condition is hard to pin down, and I felt like we did a good split of stretching and strength training to help me avoid injury
2019-10-10
Overall excellent experience
2019-10-10
I think it was a glitch one time in your voicemail system when it took a couple of weeks for someone to get back to me about eligibility to come here. That's all! Everyone I spoke to on the phone was pleasant!
2019-10-10
When I was working it was difficult to find a time but once we did everything flowed like clockwork. At one of the worst times in my life, Olivia put up with me. Olivia is the nicest most patient person on the phone and in person. Everyone at the front deck deserves awards for what they put up with - people, especially New Yorkers are tough!
2019-10-10
All my experiences SPEAR were positive. From scheduling with Somer to my questions about billing and other issues at reception, everyone was very professional and kind and truly interested in helping me get the right answers. Everyone at reception was awesome and funny and helped me start off every appointment with a laugh or smile.
2019-10-10
dire need of help to get over this continuous hamstring injury Michael responded and addressed my concerns and introduced me to Emma
2019-10-09
Excellent client service- never any problem.
2019-10-09
While changing appointments, I had no problem!
2019-10-09
Excellent customer service and ease of making and rescheduling appointments.They do their best to accomodate patients' busy schedules. I was even able to receive an email with my appointment schedule which was super helpful.
2019-10-09
I was referred to Spear by my doctor and when I called I was easily able to schedule my first appointment. Every other appointment I scheduled with my therapist and it was very easy to find times every week that worked for me.
2019-10-09
very good
2019-10-08
I didn't have to make phone calls for appointment.
2019-10-08
top quality
2019-10-08
very flexible with my schedule.
2019-10-08
Excellent experience. Everyone was helpful and friendly. Only suggestion would be to have some sort of online portal or schedule so we can verify times and request any changes if needed.
2019-10-08
I had to change a few pre-scheduled visit times due to changing doctor appointments, so I emailed Becca directly. She always responded promptly (even after hours and on weekends) and accommodated my calendar.
2019-10-08
I also found very helpful the emails reminding of the next day visits
2019-10-07
I appreciated the reminder calls to keep my schedule on track.
2019-10-07
This is my fourth or fifth time back with Spear. I was Don Zerio's first patient on his first day back with Spear as a physical therapist. He was patient in listening to my concerns in describing the location and nature of my neck pain. He gradually increased the difficulties of my exercises, both at home and at the physical therapy location, all the while explaining which groups of muscles and everything else I was strengthening. I could not have asked for better care or genuine interest from Don in my recovery. He also accommodated my schedule to fit me in at 7:00 AM on all morning appointments, which was incredibly helpful to me and my work constraint of having to be at my desk at 8:30 AM. Don is an incredible asset to Spear, and I would most definitely like to see him again when I have another pain creep up. Many thanks, Don!! Two thumbs way up!
2019-10-07
Everything was excellent
2019-10-07
Communication with Shannon has been easy and highly effective.
2019-10-07
Everyone was very kind and helpful and explained everything to me so that I could do my exercises at home.
2019-10-04
I really appreciate the dedication of the employees here and the willingness to get me back to 100% healthy!
2019-10-04
I had a very good experience - Blair really healed my pain and showed me stretches to keep the pain away.
2019-10-04
Only issue scheduling was the scarcity of early am and late pm appointments. But staff was very accomodating in finding times that worked.
2019-10-03
Used Zoc doc for initial scheduling and process was seamless. Able to maintain a consistent schedule throughout treatment and Greg was very flexible with my schedule
2019-10-03
Spear was very accommodating in scheduling and re-scheduling appointments, including day of rescheduling. Although the before and after work appointments filled more quickly, if you scheduled a few weeks out you were able to find a time that works for you. I was very pleased with my experience.
2019-10-03
there was a hiccup scheduling appt. the original person who took my medical card and referral didn't enter it on system. Thakn fully I called to confirm my apt and had to reschedule but the person who took call was awesome
2019-10-03
My experience with PT was completely different from my previous appointments at another practice. All the therapists and technicians were well-informed, efficient and always had a great attitude. It was never difficult to get assistance and I felt attended to at all times.<br />
<br />
Front Desk - The intake process was prompt and efficient with great follow up times. The receptionists took care to learn my name and greet me by name during all my visits.<br />
<br />
Therapists/Technicians - All were great and you could tell they took pride in their work. I completely trusted my therapist, Chris Churchill, and he was very flexible with my schedule and always mindful of my other injuries. I felt he listened to my concerns and always made modifications where possible to avoid exacerbating my other many injuries.
2019-10-03
I generally didn't need to communicate with Spear on the phone, but the once or twice that I did, they were very courteous and helpful. I generally scheduled my sessions at the end of the previous one, and found it to be very simple (sufficient flexibility/availability).
2019-10-03
The assistants were very friendly and helpful with getting me through my exercises.
2019-10-02
question 4 was nat applicab;e
2019-10-02
Great experience! Got rid of pain I never thought would go away,
2019-10-02
t shirt werenot 100 % cotton
2019-10-02
he was friedly and helful<br />
<br />
<br />
<br />
he was friendly and helpful
2019-10-02
Since the office is closed over the weekend, it'd be helpful if we could cancel or reschedule Monday appointments electronically instead of calling Monday AM, which is more last-minute.
2019-10-02
everyone was very helpful
2019-10-02
from my very first phone call asking about appointments and insurance Spear PT was super helpful and nice.
2019-10-01
excellent treatment< professional and respectful.
2019-10-01
The front desk staff was always so helpful and nice!
2019-10-01
All around excellent service!
2019-10-01
It was easy to schedule appointments in person, but would have been easier if I was able to do it on an app.
2019-09-30
Excellent experience whether its, in the session, on the phone scheduling or via email. Very Pleasant and professional staff.
2019-09-30
Very good experience overall!
2019-09-30
Great experience. Excellent staff and atmosphere.
2019-09-30
I always had a good experience
2019-09-30
Jeff was great and personable.
2019-09-27
too many customers per great PT makes scheduling a challange
2019-09-27
It would be easier to do online rather than having to talk to a person...
2019-09-27
I scheduled most appointments in person
2019-09-27
The only bad experience I had was with an outside receptionist; but all the other front desk ones were very pleasant.
2019-09-27
great customer service on phone when setting up first appointment
2019-09-27
Really good experience working with Nicole! This was most intensive PT experience I've ever had, and I really could not have gotten where I am now without Nicole's help.
2019-09-27
The front desk always welcomes you with smile. and before I even came for my first session they called to make sure I was clear on the cover and to make sure I'm ready and okay. Great experience!
2019-09-27
I had no problems scheduling or changing any appointments.
2019-09-26
My experience was amazing! I came in with spasms and couldn't sleep!! <br />
I'm leaving with little to no pain and NO spasms! Every staff member was kind and friendly. I felt at home. Luis was AWESOME!!
2019-09-26
Super friendly therapist and very helpful.
2019-09-26
Very efficient
2019-09-26
There was not one instance during my 6 month tenure at SPEAR where I had any issues with accessing the right individuals for scheduling.
2019-09-26
You guys are a bright ray of sunshine.
2019-09-26
Never had an issue; ran late twice and while being straightforward that they might not be able to accommodate me, my trainer was able to make room.
2019-09-26
I was impressed by how Michelle Troiano would respond to emails about scheduling at all hours, and how she was so helpful in anticipating potential scheduling conflicts with my travels and how to work around them.
2019-09-26
staff was amazing all around
2019-09-26
Excellent service from everyone at Spear PT.
2019-09-25
An not applicable option is needed for this question, hence the "fair" response.
2019-09-25
Big on kindness
2019-09-25
everyone at SPEAR was very helpful and they called me to let me know when there was an opening on the waitlist
2019-09-25
Most correspondence was done in person and handled directly by Michelle. Planning directly with her was Excellent. <br />
I only called a few times, the people I spoke to were helpful but pretty much always needed to call me back to address my questions. At those points there was some delay in a call back. At which point Michelle helped me directly.
2019-09-25
I really liked the appt phone reminders
2019-09-25
Spear returned my calls right away and always worked with me to schedule appts which worked for my schedule.
2019-09-25
My PT experience at Spear Upper East Side has been even better than I could have hoped for. The staff is so positive, professional and easy to work with. They have provided me with a program with enables me to move forward, all while maintaining my healthy lifestyle. My torn ACL is no longer an impediment to my exercise life!
2019-09-25
Very easy
2019-09-25
Scheduling appointments was seamless
2019-09-25
Best experience ever!!!!
2019-09-25
I liked that we scheduled all my appointments for 6 weeks in the first session.
2019-09-25
I was continually impressed by everyone's awareness, especially Amarinders, of my insurance constraints. I never felt like I was going to find myself in a surprise billing situation, which is rare (and a relief!).
2019-09-25
very helpful, very nice and pleasant
2019-09-25
Great experience!
2019-09-24
would be helpful to have a copy of the schedule emailed or texted not just printed
2019-09-24
My first phone conversation with Tiffany and being greeted so warmly by her for my first appointment put me at ease immediately.
2019-09-24
Extremely easy to schedule and change session.
2019-09-24
Very easy
2019-09-24
Everyone was courteous and responsive!
2019-09-23
Scheduling appointments post work hours have been challenging, but both the front desk and Rachel have tried to be as helpful as possible to find times that work with me.
2019-09-23
helpful learning experience
2019-09-23
Michelle made sure to schedule appointments with me and to remind me about my next appointment. It was easy to contact her via email.
2019-09-23
Spear is wonderful and I'm going to miss you.
2019-09-20
Everyone was respectful and professional.
2019-09-20
Excellent for everybody.
2019-09-20
great experience...first time ever...derek was phenomenal...not only withthe therapy but also his mannerisms etc...10 out of 10
2019-09-20
good experience w/eveyone
2019-09-20
CONSISTENTLY GOOD EXPERIENCE
2019-09-20
Receptionists were always extremely accommodating and understanding
2019-09-20
John and his team made it very easy to get treatment, schedule appointments and amend my schedule in accordance with my busy work schedule
2019-09-20
everything is good
2019-09-19
My experience at Spear was great from start to finish, I was assisted by AJ as well as Karyna most of the time I was scheduled to come in. The assistance was excellent I would recommend anybody who needs help rehabilitating to come in and work with Karyna and AJ.
2019-09-19
Never had an issue scheduling and staff was super accommodating on multiple occasions
2019-09-19
I loved Rachel. She was an amazing PT, always put me at ease, and taught me a lot of useful exercises that I'm sure I'll use for years to come.
2019-09-19
Very flexible in still getting access to care even when my health insurance lapsed for one month which i highly appreciated
2019-09-19
The only negative thing about my Spear experience was the difficulty of scheduling appointments with my main PT -- I often couldn't get an appointment at a time that worked unless I scheduled them weeks in advance. Everything else was awesome!
2019-09-19
I'm so impressed with the level of attention, clarity, and friendliness of the staff at this location. Jon and all his assistants were wonderful and I'm excited to get back to my normal gym routine with all the new guidelines for keeping my knee healthy!
2019-09-19
Always pleasant and never had an issue
2019-09-18
Excellent communication skills made me feel more comfortable.
2019-09-18
Josh and your team is terrific!!!
2019-09-18
All excellent experiences
2019-09-18
I think you had an incorrect email
2019-09-17
I am grateful for all of the help from everyone- the front desk, physical therapists and assistants!
2019-09-17
I had a great experience with Spear PT @ 70 Pine. The staff was very helpful every time I came in for an appointment, particularly in my first session. Jeff took his time in explaining what was going on with my lateral meniscus and helped ease my concerns.
2019-09-17
would love an online scheduling tool for current patients!
2019-09-17
Appreciate the courtesy of these people
2019-09-17
surgeon was very impressed with my progress--said the physical therapist had done an excellent job.<br />
<br />
Fun and friendly atmosphere
2019-09-17
Leon is extraordinary at his work. This is my second time back with him. hes so nice, really cares about his patients, super friendly, and has helped me heal twice!
2019-09-17
overall very good experience and everyone was professional
2019-09-17
All great experiences. I appreciate the reminders--would be great if there were text reminders instead of VM.
2019-09-16
Online scheduling would be nice!
2019-09-16
Anthony was very in tune with my injury and progress. He was great.
2019-09-16
Front office staff is superb!
2019-09-16
no comment
2019-09-16
The front desk was amazing.
2019-09-16
Scheduling was surprisingly easy and the front desk was lovely
2019-09-16
Could consider having an online system to generally see what time slots are available
2019-09-15
I appreciate the office is open early and late, as it makes scheduling around work much easier.
2019-09-13
excellent with questions regarding insurance
2019-09-13
All great experiences
2019-09-13
Most contact in person, not much on the phone
2019-09-13
All perfect
2019-09-13
Everything has been very pleasant and professional. Couldn’t ask for more
2019-09-12
Very easy to make appointments and staff responsive.
2019-09-12
Everyone is very pleasant and courteous.
2019-09-12
Great Experience. Everyone was amazing!
2019-09-12
david block was very friendly and professional from day one til my last visit.
2019-09-11
The front desk was AMAZING at scheduling with me and being flexible with my schedule. They're incredible people and make it so nice to walk into the office.
2019-09-11
I never knew the name of anyone at front desk, they were all helpful but my interactions were somewhat impersonal because I never knew who I was dealing with, there were usually 3 people and at times I wasn’t sure who to talk to, or if it mattered, I like the direction of name plates titles, I don’t like to think of staff being interchangeable
2019-09-11
Everybody was very responsive when scheduling and rescheduling. Also the automatic reminders were good idea.
2019-09-11
Greg has been very helpful in scheduling our appointments at times that worked worked well for me. The front desk was very courteous and helped me reschedule an appointment on very short notice.
2019-09-11
Very quick and flexible scheduling
2019-09-11
SPEAR has been a phenomenal experience with unprecedented professionalism from all staff.
2019-09-10
Billing questions answered quickly via return phone call.
2019-09-10
Everything was great! Very friendly staff
2019-09-10
The whole experience was terrific. Amit,
2019-09-10
Because of your telephone reminder system, I never had reason to call.
2019-09-10
Initial setup was a bit of a pain but once I was through the door everything was great.
2019-09-09
Sebastian introduced himself as DPT, but this does not show it... otherwise, he was really amazing - from the very start eval to the last scheduled appt, slowly introducing exercises and increasing resistance/weight as I gained confidence in my shoulder, as it gained/improved strength
2019-09-09
very easy to schedule appointments
2019-09-09
No phone calls were needed to be returned.
2019-09-09
Very friendly and helpful staff. No complaints.
2019-09-06
Always helpful.
2019-09-06
Excellent.
2019-09-06
Very quick and flexible scheduling
2019-09-06
Lauren is awesome 😎
2019-09-05
Spear was great. I would come back again if I was injured. (But I hope I don't!)
2019-09-05
None
2019-09-05
EVERYONE was amazing. Rhonda was so helpful over the phone with my insurance issues and scheduling and everything else I needed. ALL of the technicians were so, so wonderful (special shout outs to Mehul, Joe, Mike, and Nas). And of course, Gina is the best. It's inevitable that I injure myself as a dancer and now I'm not dreading it as much because I love my Physical Therapist!
2019-09-05
I've been to many physical therapy places but by far this is certainly the best!
2019-09-05
Very flexible in terms of rescheduling
2019-09-05
The front desk was always extremely helpful, attentive, and open to explaining patient benefits/billing
2019-09-05
Easy to deal with and helpful
2019-09-05
The administrative staff is very kind and helpful!
2019-09-05
The staff at the front desk was very cordial and made me feel welcome.
2019-09-05
You need to have a "Not applicable" option in Q.4, or don't make it mandatory. I responded to 4 above, but I never needed anyone to return a phone call.
2019-09-04
I’ve had a very good experience at SPEAR. Everyone is so loving and is focused to get something accomplished for their patients. If I have the time,I will definitely come back.p
2019-09-04
QT was extremely helpful when I had insurance issues
2019-09-04
Overall, it was very easy to schedule or re-schedule appointments. This branch of Spear is particularly busy, so the accommodating was always very appreciated. Sometimes the general Spear call center was less helpful, so I always tried to call this office specifically and had much better results.
2019-09-04
I had a WONDERFUL experience with the front desk staff.
2019-09-04
The front desk staff was always very nice
2019-09-03
The text reminders were very helpful!
2019-09-03
was difficult at times to make appointments with michelle because she is always booked with clients. Guess that's a good thing in some aspects.
2019-09-03
First class treatment.
2019-09-03
Everyone I interacted with has been helpful & friendly.
2019-09-03
Everyone I interacted with has been helpful & friendly.
2019-09-03
Definitely give out recos. George and the rest of the staff was attentive to my condition and needs. Reliable and efficient and was able to get back to Tennis in no time. George is the man!
2019-09-03
I faced a bit of a scheduling crisis, one that required for me to change at least two sessions of PT. Throughout the whole thing, they were very good about it, and helped me out.
2019-08-31
Anyone I've ever spoke with over the phone at Spear has been wonderful in answering all of my questions. They are all kind and helpful. The only thing I noticed is it's difficult should you need to get in touch on Saturdays (but then again, how many Doctors offices are even open on Saturday!- So I am very grateful for that!)
2019-08-31
had mostly great experiences, even with staff reaching out if an earlier spot opened up...had difficulty reaching out for my last visit to explain I was late, but overall good experience
2019-08-30
Wonderful experience overall
2019-08-30
Everyone I interacted with has been helpful & friendly.
2019-08-30
My experience has been very good - Brittany is super professional, nice, easy to talk to and has helped me beyond belief. She responds to my questions via e-mail etc in a prompt professional. I would definitely recommend her to anybody who needs treatment
2019-08-30
I love Gabs, shes awesome. she listens she remembers. Very good at explaining what am doing and why. The best PT ever. I will be coming back i need any more PT-ing.
2019-08-29
Excellent experience all around
2019-08-29
The admin staff here is excellent and super nice
2019-08-29
people were nice always
2019-08-29
Very friendly and helpful. Always made it easy for me scheduling appointments and replying to my questions.
2019-08-29
Very good experience.
2019-08-29
Everything was very easy and seamless; it was particularly helpful to be able to communicate directly with Brittany
2019-08-28
changing appointment times not so easy
2019-08-28
Overall AMAZING - couldn't have asked for better service
2019-08-28
Insurance policy was a little confusing but I think that's the insurance company's fault
2019-08-28
Awesome service and treatment
2019-08-27
very good , staff very pori pe,st
2019-08-27
Excellent experience!
2019-08-27
All staff were committed to making scheduling easy an convenient and flexible and creative when there were conflicts.
2019-08-27
Initially when I called with acute pain, desperate to see someone, there was too much back and forth, including a voice mail left on my phone about an hour before my 5pm appointment (which was the first one they were able to get for me) saying that I had been booked in wrong and they were going to have to reschedule. I panicked a bit assuming I wasn't going to get the pain relief I needed that day, but when I called back Ben worked it all out and saw me.
2019-08-27
My experience has been overall very successful. I found Justin to be knowledgeable and his therapy modality to be comprehensive.
2019-08-27
really good experience
2019-08-27
So easy and everyone was so polite and helpful
2019-08-27
Nicole was always really helpful fitting me in her schedule.
2019-08-26
It was sometimes difficult to book appointments in the next few weeks, much easier to book a month or more out.
2019-08-26
The only issues I ever had were with the billing office. The women at the front desk were amazing but were always slowed down by billing response time.
2019-08-26
Reminders for scheduled Monday appointments should go out on Saturdays when the office is closed in case one has to reschedule. Not able to do this when the reminder goes out on a Sunday.
2019-08-24
NNeka is amazing and she has a welcoming spirit. Seeing her smiling face was always a nice way to start PT. And her hair is goals!
2019-08-23
Truly appreciated the flexibility of the team with my work schedule and always accommodating any last minute changes. Things could not have been any easier!
2019-08-23
I had a great experience at spear and would recommend them to anyone dealing with sensitive issues.
2019-08-23
Truly appreciated the flexibility of the team with my work schedule and always accommodating any last minute changes. Things could not have been any easier!
2019-08-23
Very difficult to get someone on the phone. Usually goes to voicemail. But once you get someone to talk to, the service is good.
2019-08-23
It was a couple weeks before I got started when I was waiting to hear if my insurance would cover my visits, and I received some different information over the phone then when I came in for my first appointment, and my copay was much larger then I expected. But since I started PT communication has been very prompt.
2019-08-23
no coffee
2019-08-23
All very positive experiences.
2019-08-23
The care is fantastic. I actually am stronger than before the accident. I owe this to Jamie's very patient and careful therapy.
2019-08-23
I was and still am extremely pleased with the service/care I received. Melanie and the rest of the staff are awesome. I saw improvement after each session. They made me feel like a family member rather than a patient. I will continue to come to this company/agency whether I need (mental and physical) help or not. :)
2019-08-23
Spear is the absolute best!!!!!!!!!!!!<br />
I have been coming forever, and I am sad its my last day. My life has completely transformed since I first started coming. I was so uncomfortable and frustrated, and didn't think I would ever feel this good again. Now, I am pain free and so happy and that is all because of Ashley and the entire Spear community. It has truly been a pleasurable experience and I am beyond happy with the result.
2019-08-22
great!
2019-08-22
Good! Helpful!
2019-08-22
I absolutely love the friendliness and courtesy of the staff. They are very professional and extremely willing to help.
2019-08-22
Great experience; support staff really friendly, helpful and professional
2019-08-22
Everyone was very accommodating and helpful.
2019-08-22
the staff was always enjoyable to talk to and always took care of all my requests
2019-08-22
On a few occasions when calling this location the phone just rang and rang and there was no VM (even during business hours)
2019-08-22
Gave grace in the times when I wasnt able to make it. Rescheduled.
2019-08-22
Amarinder is great as well as the staff!! they are always making sure i was being helped and i was doing ok.
2019-08-22
Very prompt responses over email, phone, and text. Made scheduling and remembering appointments very easy.
2019-08-22
dan is the bestestttttt therapist everrrrrrrrrrr
2019-08-22
Good! Helpful!
2019-08-22
loved the text reminders.
2019-08-21
Would really prefer an online booking system over calling, but otherwise very friendly
2019-08-21
First appointment was hard to schedule but easier after that initial appointment.
2019-08-21
Very friendly and helpful staff!
2019-08-21
I was late quite a bit- I always tried to call the office ahead of time to let them know and they were always cordial.
2019-08-21
I am always addressed by name and welcomed to the practice. Everyone is pleasant to work with.
2019-08-21
Always friendly and helpful! Great client service!
2019-08-21
I always had the opportunity to schedule appointments as early as possible - weeks in advance. Justin was always available and was very good at working with my personal schedule when making appointments.
2019-08-21
Staff are wonderful, helpful and friendly
2019-08-21
text message reminders are great!
2019-08-21
Scheduling through ZocDocs was pretty frustrating since the times aren't accurate.
2019-08-20
The reception desk were always helpful and friendly. It made a great impression on me.
2019-08-20
Always super easy to reschedule, which I had to do somewhat often, so I really appreciated that flexibility and ease of arranging.
2019-08-20
The front desk was amazing in scheduling especially when I had to reschedule my appointments.
2019-08-20
I was able to get my appointments scheduled right away initially, and then set all appts. ahead of time which was extremely helpful. I was also able to reschedule with ease if necessary.
2019-08-20
every one was very helpful courteous and attentive would love the opportunity to work with them again
2019-08-20
Very fluid. Austin and front desk equally
2019-08-20
Tom was great in assisting me recover from shoulder surgery. He always knew how much to push me each session, and was also great at providing at home exercises to do in between sessions. Tom was instrumental in helping me recover strength/motion in my shoulder that I did not believe I would regain.
2019-08-19
Pamela was great over the phone in particular and very kind
2019-08-19
Scheduling was made very easy as I scheduled weeks in advance personally with Ashley (as opposed to Front Desk).
2019-08-18
Brett was phenomenal in every way. Thanks to my experience with him, I've already recommended Spear to several people.
2019-08-16
My PT is the BEST, professional, alert and attentive, punctual and passionate. Her being fluent in Spanish made me feel comfortable. She is VERY polite. I would use and trust Spear with my Physical Therapy.<br />
Carley and Autumn was very nice and supportive.
2019-08-16
welcoming, polite, cordial and helpful
2019-08-16
Both Brittany and the front desk staff were always efficient and accommodating when scheduling appointments.
2019-08-16
It was hard to schedule my initial assessment appointment and the front desk reps weren't great at helping to facilitate.
2019-08-16
Everyone at SPEAR is attentive to the patients and positive!
2019-08-16
Reception is always friendly and very efficient. Super helpful whenever I needed to adjust my schedule.
2019-08-16
when becca was away i called to set up my next appointment but no one returned my call. however, i emailed becca and heard right back from her
2019-08-16
Friendly tone of voice from all
2019-08-16
I had only one timing option this summer and they were able to make it work!
2019-08-15
This is my first experience with PT and if I ever get injured again, I will definitely be calling Spear and booking with Shannon! She planned ahead and worked with my schedule while managing hers as well, I was impressed she was able to fit me in at my desired times.
2019-08-15
Had an excellent experience with Carly and intern Maddie, they were both great and gave me the perfect exercises i need to work on my shoulder and printed them out for me to take home in case i dont remember.
2019-08-15
I have had a fantastic experience here
2019-08-15
There was only one time when I left a message on the machine saying that I had to cancel an upcoming appointment due to a cancelled flight, which didn't make it's way to my therapist (who sent me an email asking why I didn't show up for my appointment).
2019-08-15
efficient scheduling and always on time. email reminders day before is very helpful
2019-08-15
Front desk was amazing
2019-08-15
I had a wonderful time at SPEAR! Everything was easy to schedule and when I had questions about appointments my calls were either answered or returned right away
2019-08-15
I had a marvelous experience working with Carley and her colleagues at Spear. I recently moved to the city and I feel as though I have a support team in place for any physical therapy needs. Thank you to everyone I encountered here!
2019-08-15
The experience was seamless from the start. I was greeted upon my arrival and introduced to the space and staff. I had a very easy time scheduling convenient appointments. Even the off-location care coordinators (Starr) were super friendly and helpful in getting appointments that worked around my schedule.
2019-08-15
Great experience!
2019-08-14
Very easy access to care.
2019-08-14
Scheduling was extremely easy and my appointments were always made in accordance to my schedule. The person on the phone was respectful and courteous at all times and extremely helpful.
2019-08-14
always very easy and responsive
2019-08-14
Left Q4.4 blank because not applicable,
2019-08-14
Very courteous workers from the front desk to Elaine and the techs. Appointments were very accommodating with my availability. I would highly recommend SPEAR to everyone.
2019-08-14
All appointments were scheduled in person -- all perfect, like 14 of them
2019-08-14
Generally responsive. Had to leave multiple messages to have billing sorted out.
2019-08-13
I was always able to get someone to help me when I called in. Most if not all of the time, the person on the other end of the line was very nice and helpful.
2019-08-13
Overall no complaint
2019-08-13
Very helpful with scheduling and rescheduling when I was unable to make appointments on time or had to cancel.
2019-08-13
Professional, prompt, flexible, great.
2019-08-13
I was always treated well and respectfully by the whole staff
2019-08-13
All smooth, informative and straight forward
2019-08-13
The text message reminders were key. The staff on the phone when I had to reschedule were so incredibly nice and helpful--never an issue.
2019-08-13
Very prompt responses to emails related to scheduling/rescheduling
2019-08-13
Tom was always flexible with my schedule and worked to find time for me to come in each week. Changes to our meeting times were very easy over the phone too
2019-08-12
Michelle was very flexible and very accommodating in rescheduling
2019-08-12
Everyone was super helpful and was always there to go over health insurance or change appointments. They always welcomed me warmly, by name which made me feel instantly at ease.
2019-08-12
It took a long time to get the initial appointment, but once I was in the system I had no trouble. I was never taken off the waiting list initially. It took about 2 weeks before I could see anyone.
2019-08-12
I work the night shift as a nurse so scheduling can be a challenge. All members of the Spear PT team were understanding and flexible with scheduling appointments.
2019-08-12
It couldn't be better.
2019-08-12
Amazing experience!! Jamie was awesome and helped me a ton. I saw multiple doctors when I was seeing Jamie and she went out of her way to coordinate with them and call them so she could give me the best care possible. She worked with everything I needed and I will definitely miss working with her!!
2019-08-12
No bad experiences at all. Easy to reschedule the one time I needed to.
2019-08-09
Hard to get an appointment in a short span of time, but such a helpful person on the phone who checked all the locations for me.
2019-08-09
Most scheduling done directly with Tom.
2019-08-09
Everyone I spoke to was kind and very helpful at answering my questions or helping me with booking or rescheduling appointments.
2019-08-09
Somer and the crew was always extremely accommodating for scheduling/re-arranging of my schedule
2019-08-09
Dustin was always available if I had questions
2019-08-09
Very knowledgeably team and excellent to speak to.
2019-08-09
Had a bit of trouble with insurance so improving validation with insurance, and copay was paid at visit and then billed to insurance.
2019-08-08
Overall a great Experience. I visited about 4 times, and each visit was very helpful to start my recovery. The booking and orientation (first visit) was easy and informational.
2019-08-08
Cydni was extremely attentive and helpful throughout my course of treatment. All of the staff at Spear pt were very insightful, prompt and cheerful. I would gladly recommend this team to others.
2019-08-08
Very good experience. All the staff are very friendly.
2019-08-08
Great experience scheduling! Understanding and flexible when I needed to reschedule.
2019-08-08
Everyone very sweet friendly helpful and knowledgeable - front desk staff, PTs and assistants alike
2019-08-08
Great experience Kristen is flexible with making sure I schedule ahead of time and willing to accomodate
2019-08-08
Luc was an outstanding PT who was always accommodating to my needs and worked around my schedule. He was very knowledge about proper treatments and made the experience enjoyable.
2019-08-07
Everyone I interacted with was friendly and welcoming.
2019-08-07
It was very easy to schedule visits and change appointments when needed.
2019-08-07
all the spear staff are very professional and helpful at the LIC site.
2019-08-07
Would love an online scheduling system. Really appreciated how proactive Kathryn was in helping with scheduling challenges
2019-08-07
Wonderfully organized.
2019-08-07
I liked that I could schedule directly with Brett rather than the front desk
2019-08-07
Excellent. Two different sessions last year before finding out what the problem is.
2019-08-07
Very easy scheduling and good reminders via email and text.
2019-08-07
Extremely easy to set up appointments and even change locations when I needed to.
2019-08-06
Amy has been amazing!
2019-08-06
Kristin, Svetlana, Manny, Kim, and the other staff I interacted with were always friendly and professional. Scheduling appointments was easy.
2019-08-06
Love how flexible appointment scheduling is!
2019-08-06
Was very pleased with my treatment.
2019-08-06
Only used phone once for initial scheduling. The man who answered was polite, helpful and answered questions, and made my first appointment.
2019-08-06
Great experience
2019-08-06
Upbeat and friendly atmosphere. Everyone is polite and professional. Somer is knowledgeable and engaging.
2019-08-06
Best medical scheduling I've experienced, very flexible and helpful. Nice email reminders.
2019-08-06
really great experience definitely will be back after my second baby!
2019-08-05
Very good!
2019-08-03
Once I left a message canceling an appointment, and requested a phone call to confirm. I never received the call-- and when I called to follow up, no one had a record of the cancelation.
2019-08-02
My overall experience at SPEAR has been excellent! Scheduling of my appointments has been very easy with the assistance of the staff at the front desk. There are always friendly and willing to help scheduling to meet your needs.
2019-08-02
you need a n/a choice
2019-08-02
SPEAR was very clear and communicative with their scheduling process. It was always easy for me to find times that worked for me.
2019-08-02
Scheduling was never a hassle
2019-08-02
Jessie was so helpful in squeezing me in to fit her schedule.
2019-08-02
Superb customer services and responsiveness.
2019-08-01
The employees were always friendly andcourteous
2019-08-01
very patient and understanding people. accommodated very well to my scheduling needs.
2019-08-01
Easy n friendly
2019-08-01
Since I worked here, my access to care was absolutely exceptional.
2019-08-01
10/10 across the board. Great staff all the way around, amazing facility and team. Aaron was spectacular in assisting w/ Gina and exercise.
2019-08-01
very responsive
2019-08-01
I especially appreciated the ease of emailing Jeff with scheduling requests/changes.
2019-08-01
I continued to be impressed with the ease of scheduling and communication.
2019-07-31
N/A regarding phone call returns
2019-07-31
Always accommodating, always helpful
2019-07-31
Very helpful rescheduling appointments around my busy schedule.
2019-07-31
Really friendly therapists and staff!
2019-07-31
keep up the good work guys!
2019-07-31
I have seen Ray blossom from a somewhat shy person to mister warmth. That has been very gratifying.
2019-07-31
Never had occasion to call.
2019-07-31
very courteous staff and very helpful. Loved the recorded phone appointment reminders.
2019-07-31
Excellent Service!
2019-07-30
all good
2019-07-30
Everything was seamless
2019-07-30
Emma was great at making sure I had weeks of appointments at a regular time as soon as I started. When we started tapering down, I would occasionally forget my appointment times & when I called to check on my times, the phone answering team would always check my appointments quickly.
2019-07-29
Great experience
2019-07-29
easy to communicate, billing was done efficiently and on time
2019-07-29
the front desk was amazing, specifically ray
2019-07-29
Schedulers were very courteous and efficient but the ability to schedule online would also be appreciated.
2019-07-29
very easy to schedule emailing kristen
2019-07-26
very good
2019-07-26
It was difficult to schedule appointments for the next week or two. To schedule an appointment that worked with my schedule I would have to schedule usually 3 weeks out. This was difficult especially when PTs would leave and I'd have to wait 3 or more weeks to be seen. I really feel like this slowed down my healing process.
2019-07-25
Interaction was excellent
2019-07-25
excellent access to care
2019-07-25
All that work the front desk are extremely professional and friendly. I have never entered a place and felt so welcomed. Michelle remembered my name and always treated me like I mattered. She greeted me before I entirely entered and always had kind words. My last visit was so warm and loving. Hugs and that makes magic.
2019-07-25
Great experience. But need more changing rooms!
2019-07-25
The team does their best to accommodate my needs and Kristin really helps to get me scheduled in the slots that I can do because of work.
2019-07-25
Only negative experience was when calling in regards to questions about insurance
2019-07-25
I love Emily. She is very clear, and made my recovery enjoyable.
2019-07-24
Alex always worked with my schedule - which is always very helpful!
2019-07-24
It was difficult to schedule appointments for the next week or two. To schedule an appointment that worked with my schedule I would have to schedule usually 3 weeks out. This was difficult especially when PTs would leave and I'd have to wait 3 or more weeks to be seen. I really feel like this slowed down my healing process.
2019-07-24
Had a wonderful experience at Spear , on all accounts.
2019-07-24
Ryan is very helpful and good at explaining what is causing the pain. He takes his time showing me the exercises and seeing that I stay in the correct positions and movements. Very personable too as ar your whol staff here. Thanks!
2019-07-24
Gina was AMAZING. So friendly and knowledgeable and knew how to get the best out of me and push me while also allowing my injury to properly heal. She was very accommodating with my schedule and made me feel super comfortable and well taken care of.
2019-07-24
I had a very good experience and everyone was very helpful and supportive.
2019-07-24
Really exceptional care. Met me where I was, and kept me motivated to keep exceeding expectations. I hope I will remain injury free so I won't have to return, but if I do need PT, I know where to go!
2019-07-24
Everything has been awesome and everyone is super helpful!
2019-07-24
Kate was great and flexible about rescheduling when I needed to (which unfortunately happened a lot)
2019-07-24
Very great experience, everyone at the facility was always very friendly and professional.
2019-07-24
I have had an amazing experience.
2019-07-23
everyone has been incredible kind and never got annoyed or upset when issues arose.
2019-07-23
Excellent service when making, rescheduling, cancelling, etc. appointments. Always handled professionally and courteously.
2019-07-23
All who man the phones and introduce the clients are affable as well as informative. Very often when I would come in, Olivia would recognize me and say I'm logged in. From the day I was given the intro by her, her ease with and sincere enjoyment of people were evident.
2019-07-23
Overall good experience
2019-07-23
Friendly!
2019-07-23
Gwen was very helpful in making our schedules work for one another, especially when I had to cancel and so on.
2019-07-22
Excellent experience! Amy is so fantastic and so is everyone in the office.
2019-07-22
all good - staff very attentive to need, very clean workout areas, also very knowledgeable
2019-07-22
Excellent service, truly a healthcare professional
2019-07-19
The staff at the front desk were courteous and very helpful!
2019-07-19
Kathryn scheduled my appointments directly - I was able to send her emails to adjust any appointments which made it so much easier to schedule appointments than any other doctor.
2019-07-19
Good communication
2019-07-19
It was really helpful. The most I have gotten out of PT
2019-07-19
to make my appoitments everyone was nice and respectful. they helped me make the appointments that worked with my day and it was easy and quick.
2019-07-19
This has been a extremely positive and helpful P.T program!! Gena has been Amazing, she's the best!! Would definitely recommend anyone to her and the company.
2019-07-18
Never an issue when rescheduling or being late. Very accommodating.
2019-07-18
very good experience
2019-07-18
I got fabulous experience. The PT and the staff were courteous, knowledgeable and supportive! I would recommend this facility to everyone I know who needs therapy.
2019-07-18
Isa is wonderful.
2019-07-18
Had a very hard time scheduling my evals - once I was in the system it was an absolute breeze. Scheduling team was also great dealing with some insurance snafus.
2019-07-18
Very careful programming for my needs, attentive staff.
2019-07-17
It was difficult getting a first appointment within a week of when I called as PTs are so booked up.
2019-07-17
Excellent experience
2019-07-17
Really enjoyed working with Jeff Smith and Tim Caputo. They are very skilled, articulate, and show compassion and professionalism. I also enjoyed meeting and working with Lizzie, Wes, Shannon, Jo and Brian. All very nice people who seem to really care about your needs and want you to progress. Front desk ladies were welcoming and very professional also.
2019-07-17
Professional but friendly and warm.
2019-07-17
Alyssa was absolutely a delight to work with. She was professional in her conduct and incredibly knowledgeable. She helped me understand the overall therapy in layman terms and was incredibly kind and accommodating. Her general disposition and attitude makes her a pleasure to be around and I hope to continue working with her and in turn Spear in the future.
2019-07-17
Everyone was so incredibly kind and helpful during my time here. I worked most closely with Nekka, and she was incredibly professional/pleasant!
2019-07-17
Very easy to schedule appts.
2019-07-16
Scheduling the first appointment was a pain, but everything after that was so easy! SPEAR staff could not have been friendlier or more helpful dealing with scheduling conflicts.
2019-07-16
The facility and staff are excellent. Very professional. The space is very clean and cheerful.
2019-07-16
loved it
2019-07-16
Also awesome by email. Thx!
2019-07-16
very easy scheduling
2019-07-16
Scheduling was always incredibly easy thanks to Alex and the front desk staff. I always got an immediate response when reaching out to reschedule.
2019-07-15
very easy scheduling
2019-07-15
You guys are awesome, you made going to PT great and enjoyable. I really wish I can come here
2019-07-15
Always very helpful, accommodating, and courteous!
2019-07-15
This is a personal pet peve, but I hate the phone appointment reminders. Maybe a text or an email instead?
2019-07-15
all good
2019-07-15
Excellent service and amazing physical therapists.
2019-07-15
I had the best experience with Tom. He made me feel very comfortable. I left physical therapy feeling like a brand new person. Can't wait to come back next week!
2019-07-12
Outstanding experience working with Alex, Leslie, Edda and others whose names I do not know. I especially appreciate and value the way everyone works together.
2019-07-12
Megan was very helpful in answering my insurance questions and in accommodating my schedule for appointments.
2019-07-12
it's a pleasure to deal with everyone at Spear.
2019-07-12
Everyone was very friendly and attentive!
2019-07-12
Everything was wonderful from the front desk to the PTs and aides.
2019-07-11
Amy is great and super helpful!
2019-07-11
The whole front desk team was awesome.
2019-07-11
Front desk was great getting me set up initially and explaining insurance nuances.
2019-07-11
somer was very helpful with my medical problem . she was patient and talked to my doctor,s office
2019-07-11
Have always appreciated how much everyone at SPEAR cares about their patients & encourages our recovery. All here are spectacular.
2019-07-11
Everyone was supportive and very organized to help find appointments that best fit my schedule
2019-07-11
Really appreciated the reminder texts before an appointment.
2019-07-10
Kevin was great with scheduling all of my appointments, as was Somer.
2019-07-10
Excellent service. Pleasantly dealt with need to reschedule from time to time.
2019-07-10
first therapist i saw told me at end of visit, there was no room for me at 16th st location, so i went to 34 st and did not mesh with pt person there, then i scheduled appt back on 16th with blaire and stayed with him the rest of my pt and it worked out well with him
2019-07-10
Total access in working with a busy schedule.
2019-07-10
Excellent service coordinating my sessions and very clear on the availability
2019-07-10
First visit was hardest to schedule, all others very easy and convenient
2019-07-10
Quick and helpful responses from both the front desk and from John himself!
2019-07-10
The desk staff is very friendly & helpful
2019-07-10
Megan was great at getting my initial appointment booked, was friendly when I came in and knew me by name on subsequent visits.
2019-07-10
Everyone at Spear is fantastic and incredibly professional. My first time doing PT so I didn’t know what to expect but I think the bar has been set high by Bhavik and crew. I will definitely come back if I injure myself again like an idiot.
2019-07-10
first therapist i saw told me at end of visit, there was no room for me at 16th st location, so i went to 34 st and did not mesh with pt person there, then i scheduled appt back on 16th with blaire and stayed with him the rest of my pt and it worked out well with him
2019-07-10
Very flexible with my schedule and responsive when I needed to change my appointments last minute
2019-07-09
Scheduling my appointments was always extremely easy, Alex was always accommodating and flexible depending on my schedule.
2019-07-09
Everyone was very helpful on the phone and with scheduling
2019-07-09
This has been a great experience. Learning as well as getting stronger and brave.
2019-07-09
Very polite when I had to cancel an appointment.<br />
<br />
I *really* like the automated reminder calls the day before.
2019-07-08
Great! hands on and helpful. patient.
2019-07-08
excellent experience overall. thanks for your patience with my fear of insurance balance billing!
2019-07-08
Didn't really use the phone at all.
2019-07-05
Excellent Customer Service
2019-07-05
So much ease scheduling and carrying out appointments
2019-07-03
The folks in the front are very friendly and efficient.
2019-07-03
No problem when I had to reschedule.
2019-07-03
Very flexible approach by stuff and PT
2019-07-03
Excelent
2019-07-02
I was always to get an appointment when I needed one and the few times when I needed to move one Stefanie was very accommodating.
2019-07-02
Excellent!
2019-07-02
One of the best experiences ever! Staff was super and extra friendly. Jeff was amazing! He was always on careful and very patient with my needs. Such an asset to Spear.
2019-07-02
Kristen Markoe was very flexible when I arrived late to my appointments. She welcomed me with a warm smile and we got right to work.
2019-07-02
Lauren was amazing!! Very responsive and helpful.
2019-07-01
All super easy to manage/schedule.
2019-07-01
Luc's just busy, so that's why it's not "easy" but it worked out well in the end!
2019-07-01
Michelle, Leslie and Crystal have all made me feel like part of the Spear Family.<br />
I appreciate everyone's willingness to assist with courtesy, knowledge and a smile.<br />
I feel confident that Michelle has set me up with all the tools to continue training on my own as well.
2019-07-01
Everyone was very friendly and courteous.
2019-07-01
Very nice on the phone and squeezed me into my first appointment within a day
2019-07-01
A little tough getting a first appointment at the preferred time but easy from then on.
2019-06-28
Service here has always been top-notch!
2019-06-28
All good experience.!!!<br />
The staff was awesome-from the front desk,to my PT,Brittany and the PT techs-Ben,Corey,Al,Sam,lauren,Miguel and a young African-American whose name i did not get.<br />
The therapy was really HELPFUL.!!
2019-06-28
great!
2019-06-28
Highly Satisfied
2019-06-28
Lauren was amazing!! Very responsive and helpful.
2019-06-28
becca was amazing!
2019-06-28
The staff here was awesome and friendly. And they all seem to like/help each other which is nice.
2019-06-28
Juan was fantastic.<br />
He showed me what I had to do to releave my discomfort and strengthen my leg and back muscles to make them stronger
2019-06-28
Everyone at SPEAR has been professional, personable, knowledgeable and overall a pleasure to work with.
2019-06-28
Really excellent service!
2019-06-27
As a regular patient - for a second injury - always such a positive experience coming here!
2019-06-27
Always very easy to schedule - Kramer and the receptionists both v helpful. Also receptionists made it v easy to reschedule, when needed.
2019-06-27
everyone at the front was always helpful and kind, especially with helping with insurance issues
2019-06-27
Everyone is exceptionally helpful and kind
2019-06-27
My only feedback is it is hard to get through when calling by phone. I typically emailed my PT directly for any schedule changes. When I received a call from SPEAR in regard to insurance co-pay info (Allyson and Alba have reached out) it was a good experience and they were both very helpful. <br />
<br />
I really appreciated Allyson's expertise in dealing with the insurance company and making sure I didn't exceed my allotted PT amounts. She also ensured I had the most affordable way possible for me to continue coming for such a long period of time.
2019-06-27
Excellent, very professional, highest quality care.
2019-06-27
Overall sessions were wonderful. Deena was very professional, courteous, and encouraging.
2019-06-27
Christina and Deandre were extremely knowledgeable and helpful with my injury. Thanks to their care, I am back to running and have learned how to prevent future injuries.
2019-06-27
Wonderful experience with the trainers, and excellent service.
2019-06-27
I had a wonderful experience at Spear. Alex was excellent. He explained the different exercises clearly. He also emailed me the exercises which was terrific. I was able to watch the video on my TV. The staff is very friendly and professional. <br />
I feel great. I have recommended my daughter to come to Spear and see Alex.
2019-06-27
Everything was easy, smart and productive.
2019-06-27
none
2019-06-26
Cydni is amazing and the support staff are knowledgeable and patient/supportive. great team!
2019-06-26
Everyone at the front desk was extremely helpful and patient. Even when I had to cancel an appointment last minute they were very accommodating.
2019-06-26
Front desk team are very friendly, very polite and professional.
2019-06-26
the voicemail message i reached when calling on June 26th stated something along the lines of "It is Wednesday, May 22nd, and our SPEAR PT offices are closed from 11am to 4:30pm for a staff trip" - should probably be updated
2019-06-26
Nneka was awesome...so professional and patient when I needed to adjust my schedule numerous times.
2019-06-26
Getting a 1st visit was tough, but so worth it!
2019-06-26
Great experience
2019-06-26
I dealt more directly with Kristen with scheduling as well as the PT tech's who were all amazing to work with.
2019-06-26
Would be nice to have an online system to schedule appointments. Also wish we could schedule more than 2 weeks in advance. I had to skip PT some weeks because I forgot to schedule every two weeks and appointments were fully booked
2019-06-26
Ashli was a great therapist! She had great patience with me and answered all my questions no matter how big or small. She was always on top of my insurance issues and called my doctor every so often as well. I looked forward to coming to PT every week with her. On top of being great at her job, she was such a nice person to work with and she always had a smile on her face.
2019-06-26
Stephen and the entire UES team were exceptional. They accommodated my crazy schedule and were a genuine pleasure to work with week in and week out.
2019-06-26
My therapy with Blair was as good as it gets! Plus, everyone else chipped in and offered assistance, information, and gentle encouragement. Jenn and Matt are 2 that immediately come to mind. I applaud and am grateful for Blair's information, patience, encouragement, and sensitivity to my weaknesses and how to strengthen and heal my disintegrating frame. hahaha He was the BEST!
2019-06-25
my experience was with spear staff
2019-06-25
easy to email Kristen for appointment changes and front desk was very understanding and helpful
2019-06-25
An all together excellent experience!
2019-06-25
Excellent front of the house staff
2019-06-25
I never left a message to be returned.
2019-06-25
I was told I would have to wait 2 weeks, but was called within a week. Very helpful
2019-06-25
Everything is excellent.
2019-06-25
Everything was a very smooth experience!
2019-06-25
everyone was very accommodating to my schedule
2019-06-25
Wish there were more options for morning appointments with kramer.
2019-06-24
Scheduling visits easy and front of house staff always very helpful.
2019-06-24
Aside from some email related glitches, Pretty good.
2019-06-24
I like that I was able to reschedule appointments without penalties or extra charges. Staff was flexible when I needed to make a change.
2019-06-24
no problems getting appointments or changing them when necessary
2019-06-24
Everything was great and everyone was very professional and helpful
2019-06-24
Was easy to reschedule and cancel appointments which was much appreciated.
2019-06-21
Prompt and courteous--always!
2019-06-21
all good
2019-06-21
all experiences were excellent.
2019-06-21
Every time I walk through the door I feel welcomed and extremely comfortable. Every person on the staff is friendly, helpful, and sociable. I've had no bad experiences here, and they were very understanding about rescheduling appointments. I can't say enough good things about this place!!
2019-06-21
terrance was the man! answered al my insurance questions so perfectly
2019-06-21
Was incredibly surprised at how easy it was to my make initial appointment and all thereafter. When changes needed to be made, the team always found a way to make something work with my schedule in order to maintain the consistency in my program. Everyone was always incredibly pleasant and always interacts with patients with a genuine smile.
2019-06-21
This place is amazing
2019-06-20
Extremely friendly staff
2019-06-20
It's not Amy's fault she's so popular that she's booked months ahead! :)
2019-06-20
Jesse and the front desk have always been so incredibly personable, attentive and beyond accommodating.
2019-06-20
Everyone was very quick to respond and got me scheduled very quickly
2019-06-20
Great experience at Spear Physical Therapy
2019-06-20
From day one everyone has been very accommodating..
2019-06-20
great team!
2019-06-20
Overall excellent experience with excellent results.
2019-06-19
Experience has been excellent.
2019-06-19
Everyone has been super helpful and professional, very friendly staff and Kathleen is awesome!!!
2019-06-19
Great experience
2019-06-19
teaching good fun activities . hard working . Jason your a great teacher.
2019-06-19
Jesse handled almost all of my appts. She was super accommodating.
2019-06-19
Perfect customer service at SPEAR!!!
2019-06-19
I have never had a bad experience with anyone at the front desk, reception is alway happy and helpful
2019-06-19
the front desk was always so kind on the phone when I had to call for rescheduling or questions about insurance, especially Ray
2019-06-19
Excellent, compassionate staff who provide excptional and personable care.
2019-06-19
Was always helped immediately via phone. Never long hold times. Very helpful staff.
2019-06-19
Very good experience; the facility is very clean and modern (a prior physical therapy center I used was not) there are convenient bathrooms, areas to get water, changing rooms. The staff is friendly, courteous, and very knowledgeable.,
2019-06-19
Fantastic all around. Perfect experience from beginning to end.
2019-06-19
SPEAR staff have been very communicative and helpful especially when I switched insurances to make sure I had access to care. Nicole has been an absolute god-send with scheduling flexibility and prior to my care with her, Caitlin was also amazing.
2019-06-18
Overall great experience. Very easy to get in.
2019-06-18
Very easy to work with the office on the phone
2019-06-18
George Stramboulis was amazing and professional the entire time. The staff was always extremely helpful.
2019-06-18
Great experience!! The staff is amazing and Spear at 30 Broad is an amazing facility
2019-06-18
All of the staff at Spear are very welcoming and friendly.
2019-06-18
I really enjoyed my experience here. I had never had physical therapy treatment before and I found Spear extremely impressive, friendly, clean, and professional. I trusted my therapist and saw results in accordance with his goals and timeline.
2019-06-18
The reception staff are attentive, friendly and helpful. My single complaint, which I go into detail about below, is that I don't feel like I was given all the information about my insurance and how much of the services it would cover when I was initially seeking treatment. But I also bear responsibility in this and am overall very happy.
2019-06-18
always very helpful
2019-06-17
I'm guessing the Chelsea office is *very* busy, but scheduling was not simple or easy. Additionally some of my calls just weren't answered and weren't returned.
2019-06-17
Workers Compensation has been a little difficult
2019-06-17
Very good experience. Super helpful staff, compassionate and understanding.
2019-06-17
very professional and attentative staff
2019-06-17
The desk staff is very helpful and courteous.
2019-06-17
Great experience very pleasant front desk staff, very helpful. Professional and friendly.
2019-06-17
It took ~2 weeks to schedule my first appt.
2019-06-15
My initial phone call to set PT up told me that the appts were about 60 min and the PT was dedicated to one patient for that hour. Totally incorrect. Most times it was 4 patients. I understand , it turned out not to be a problem for me, but it was grossly inaccurate and based my decision to choose Spear PT . I had other choices.
2019-06-14
I had an excellent experience! Overall wonderful staff, facility and Josh was the best physical therapist I've seen in NYC!
2019-06-14
+ insurance coverage
2019-06-14
Thank you for being so flexible with schedules.
2019-06-14
I had a great experience at Spear. People were professional, easy to talk to, and really seemed to know their stuff.
2019-06-14
Great experience at Spear.
2019-06-14
Staff has been excellent throughout and it's been a much easier process than at most doctors appointments these days.
2019-06-13
Anytime I needed to reschedule any appointments the staff was always friendly and helpful in making the changes for me.
2019-06-13
Everyone was always so accommodating, especially with my insurance difficulties. I always felt that my concerns were addressed, and that the office staff was very prompt with contacting me if there were issues or with information that I had requested.
2019-06-13
I scheduled everything directly with Kristen either in person or via email. She was always very prompt in responding.
2019-06-13
Flexibility when it came to scheduling was fantastic. Last minute changes were handled graciously and was greatly appreciated.
2019-06-13
the attention to detail is great.
2019-06-13
All visits were great. John was knowledgeable and personable. Exercises were well thought out for each visit.
2019-06-13
Making appointments is easy and Wendy is always very helpful and professional.
2019-06-13
very easy to schedule, just wish you weren't so popular so I could get more last min appointments :). good problem to have!
2019-06-13
I found the people at the front desk to be extremely helpful in scheduling etc. They also are very friendly and remember my name / PT.
2019-06-13
Incredibly easy to schedule / reschedule with Megan and John.
2019-06-13
exceelent service. i have already reccommended a friend
2019-06-12
The appointment reminders were great and staff was always helpful and friendly. Appointment reminders by email would be great too.
2019-06-12
Very good experience.
2019-06-12
My experience was great and even better when the clinic wasn't too busy. It might be better to lessen the burden on the PT's by limiting the number of patients they see.
2019-06-12
excellent
2019-06-12
I had a very positive experience -- it was helpful to know what was happening to my leg/back and what I could do to help improve it.
2019-06-12
Every interaction I had with people working at SPEAR was pleasant, accommodating and helpful.
2019-06-11
Everything was great.
2019-06-11
sometimes it was difficult to get appointments after work. needed to book in advance
2019-06-11
Scheduling and checking in for visits and asking questions about insurance was always easy and the folks doing this work are kind and knowledgeable - I especially appreciated Nekka's great work navigating insurance letters - thank you!
2019-06-11
Only complaint was one niggle around switching my card charged from my regular credit card to my FSA. Received some conflicting information around the ability to reverse prior charges.
2019-06-11
Unfortunately sometime I scheduled by phone my appointment they supposed to be with Aleksandra, but when I assist to my appointment few times the therapist was a different person.
2019-06-11
Patient care coordinators were always really friendly, and helped me when there were balloons in the rehab area (I have a phobia of balloons).
2019-06-11
I like the txt message reminder the day before
2019-06-11
Having had PT elsewhere, I can say that my experience at SPEAR is far superior to any other treatment I've received. Lisa is simply amazing at her job and is a fabulous person as well. The entire staff was extremely friendly and professional. The entire experience was superb. SPEAR's emphasis on hiring good staff clearly has paid off. I truly appreciate the variety of exercises and the provision of exercises via email so that I can do them at home. I should add that your reception staff are exceptionally nice and welcoming.
2019-06-10
Receptionists were also very helpful
2019-06-10
Front desk was always friendly and helpful! If I had issues with insurance, they always helped to find a resolution!!
2019-06-10
Having experienced two other physical therapy units in NYC, this is by far the best.
2019-06-10
Scheduling would be easier (excellent rating) if online platform available, but good given what it is
2019-06-10
fix me teice.
2019-06-10
Scheduling was very easy. The staff was considerate if I had to reschedule, and Rebecca worked hard to meet my own availability.
2019-06-10
The FOH staff at MH are warm, welcoming and helpful.
2019-06-10
kristen and elaine made it easy to schedule with both of them back to back so I didnt have to come in 4 times a week and I really appreciated it
2019-06-10
Overall my experience was awesome. Michelle and the support support staff were always friendly and professional.
2019-06-07
Everyone here is a delight.
2019-06-07
It was a good experience.
2019-06-07
Scheduling calls was difficult more due to the lack of availablity not the person helping me.<br />
<br />
The last question is NA because I never left a message
2019-06-07
From the front desk (Allison/Alba) to the technician (Mel) scheduling couldn't have been easier. All were receptive to my early morning requests and did what was needed to honor the preference.
2019-06-07
It was easy to find a PT specialist and schedule appointments.
2019-06-07
I came to Spear barely able to get my right arm to my back pocket without tremendous pain. I was diagnosed with Frozen Shoulder. My principal therapist was Kathy Sarkisian. I could not ask for a better introduction to the physical therapy process. She also told me that my shoulder was a mess! I have no idea why there were so many different injuries! She listened to me very carefully and laid out a wonderful treatment plan. In three months I have virtually full movement, I feared I would need surgery; now that thought is a thing of the past.
2019-06-07
my internal doctor told me to come to PT with kristen because she came to kristen, so i called and was scheduled immediately, everything was very smoothe
2019-06-06
the girls there are the best, professional, accomodating, and friendly
2019-06-06
Excellent all around
2019-06-06
Your front desk - Alison, Maggie, Alba - is outstanding. Competent, courteous, and knowledgeable
2019-06-06
Never a bad experience- very courteous and professional all the time
2019-06-06
Had good experiences overall w.r.t. scheduling appointments. Only issues were from No Fault insurance and getting in contact with them, but I thought it was handled pretty gracefully.
2019-06-05
My schedule is fairly flexible and I'm only 10 minutes away so making an appointment was easy for me.
2019-06-05
Everyone with whom I interacted at SPEAR was nice, friendly and accommodating!
2019-06-05
Great experience, came in injured and discharged recovered and healthy to resume normal activities.
2019-06-05
Meghan was always very accommodating if i ever needed to cancel/reschedule any appointments.
2019-06-05
Been to many PT facilities but this is by far the best run.
2019-06-05
It is always a joy to come in. Everyone is truly happy to see and help you.
2019-06-05
All the staff were extremely helpful.
2019-06-05
I really like the direct communication with my PT when scheduling my appointments! Definitely easier than having to go through one person who's responsible for every PT's schedule.
2019-06-04
Great about appointments, once the insurance extension didn't get submitted but Spear staff was helpful and assured me that even though the extension didn't go through, I would not be charged.
2019-06-04
I had to reschedule alot due to a demanding work schedule. The representatives who took my calls and sent my texts always made it really easy to adjust and I was never made to feel bad about it. Being able to email the PT directly (Kyle) was also super helpful since he often saw changes in his schedules before the front desk.
2019-06-04
Liked the pre-call re: insurance -- helpful to know costs beforehand
2019-06-04
Everything was very clear and straightforward regarding scheduling
2019-06-04
All experiences were good.
2019-06-04
Meghan was always very accommodating if i ever needed to cancel/reschedule any appointments.
2019-06-03
Rescheduling appointments was super easy!
2019-06-03
Sometimes it's been too crowded so that there was not enough space to do walking exercises across the floor.
2019-06-03
everyone is beyond helpful and competent. i love and appreciate you all so much!!!1
2019-06-03
Scheduled with Aleks in person or via email. She was fantastic!
2019-06-03
Everything was excellent - - only room for improvement was had to follow up to discover if insurance was reupped
2019-06-02
Deena always made sure that if I coulnt make it or needed to reschedule she was very accommodating. Very responsive to email.
2019-05-31
Amy has been so helpful and welcoming
2019-05-31
Excellent customer service!
2019-05-31
all staff friendly & helpful
2019-05-31
I had all good experiences
2019-05-31
very satisfied
2019-05-31
Courteous and helpful. I had many questions and whoever I spoke with was patient and helpful.
2019-05-31
I had to reschedule several appointments due to other commitments and it was always a breeze to handle.
2019-05-31
Very accessible
2019-05-31
Friendly, very helpful front desk staff.
2019-05-31
good experience considering my restrictions to Friday only appointments.
2019-05-31
Everyone was always cordial and accommodating.
2019-05-31
Wish you would allow appointments to be scheduled on the quarter and 3/4 hour (:15 and :45). My therapist accommodated me, but it would have been great if he didn't have to do it specially and I could have just scheduled at those times!
2019-05-31
great experience. spear people are my people.
2019-05-30
Always responsive and accommodating. The day before SMS reminders are great.
2019-05-30
Very good experience!
2019-05-30
Everyone is fabulous.
2019-05-30
This has been an incredible experience.
2019-05-30
Very easy to make appointments and cancel/reschedule when I needed to
2019-05-30
Staff and receptionists were always courteous and cheerful.
2019-05-30
Always called and fit me into schedule. Kept me in mind all the time.
2019-05-30
Great and easy process
2019-05-30
The PT folks themselves are excellent phone doesnt answer for hours at a time (voicemail) at the 72nd street location but they eventually return call. ( I had to reschedule appoints due to illness and the timeliness of the return call was important - but admin/receptionist staff was receptive to feedback:)
2019-05-29
it's really challenging to get appointments unless you plan really far in advance.
2019-05-29
I have had a very good experience coming here. the people are very nice and welcoming.
2019-05-29
spears was my go to treatment facility even though my insurance was not covering. great service and care all around
2019-05-29
Ashli was great at scheduling appointments in advance and working with my schedule. The front desk team was also very accommodating and friendly.
2019-05-29
all super easy
2019-05-29
Had nothing but excellent experiences, love that there are students interning. Cody who was interning and helping Meghan was great, you should offer him a job.
2019-05-29
Mostly went to voicemail when I called. (tended to call off hours)
2019-05-28
excellent personal experience with specifically my therapist, Carley - she was understanding and kind and worked with me even though my fitness level was not top notch, she gave me great pointers and tips on how to do home exercises and make things work and adapt for me; the whole team at the 16th street facility was personable and pleasant, everyone seemed to get along really well as a team and were genuinely happy to be there to help me recover and learn my exercises. i never left the facility feeling bad, everyone always made it a point to encourage me and be super supportive!
2019-05-28
The only thing that is difficult to schedule are massages at 6pm.
2019-05-28
Excellenr customer service
2019-05-28
Excellent customer service
2019-05-28
My 3rd time using you guys. I've recommended you to others as well <br />
Always a good experience and results
2019-05-26
very easy to schedule, front desk was very helpful
2019-05-24
good
2019-05-24
Everyone I interacted with was super helpful!
2019-05-24
Front desk/staff was very accomadating when it came to scheduling appointments
2019-05-24
I always got the sense that Spear made every effort to make it easy to schedule appointments and help me understand what my insurance did / didn't cover.
2019-05-23
very friendly front desk staff
2019-05-23
upstairs staff is always pleasant, smiling and gracious!
2019-05-23
Perfection.
2019-05-23
All of my twelve experiences at SPEAR have been exceptional. I received my full schedule of visits ahead of time as well as a revised schedule throughout the process.
2019-05-23
Easy access to care and PT's.
2019-05-23
Whenever I needed to make or re-schedule an appointment, whether over email or phone, everyone was so understanding and so willing to arrange times that were convenient for me.
2019-05-22
John is an excellent PT therapist. Lots of expertise, patient and a great listener. Spear is very lucky to have such a excellent employee!
2019-05-22
the staff was always professional, pleasant and accommodating.
2019-05-22
Was great!
2019-05-22
A very nice facility. All the staff, from the front desk to the trainers are always pleasant and caring.
2019-05-22
I never needed to make a call, however scheduling appointments was extremely easy and handled professionally.
2019-05-21
Did not interact via phone.
2019-05-21
Always easy to schedule appointments.
2019-05-21
Very easy!
2019-05-21
everybody is great
2019-05-21
Everyone courteous and responded promptly
2019-05-21
good enough; no problems; wish it was less expensive; wish PT school was free for PT students and future PT practitioners
2019-05-21
I really appreciated the office was easy to reach via email. I work in an open office plan and it's hard to make phone calls during business hours.
2019-05-20
Amazing. Top notch. Professional. Courteous.
2019-05-20
would love online scheduling of visits
2019-05-20
I never requested a callback
2019-05-20
the front desk was always so nice and helpful
2019-05-20
very friendly staff
2019-05-18
overall a great experience. staff was really easy to work.
2019-05-17
Everyone was extremely nice and accommodating.
2019-05-17
I scheduled my appointments with Michelle in person and she was very flexible with changes as needed via email.
2019-05-17
Very easy experience working with Spear to get information, check insurance, and get appointments scheduled.
2019-05-17
Everyone is very helpful and friendly.
2019-05-17
Very easy experience working with Spear to get information, check insurance, and get appointments scheduled.
2019-05-16
Helpful in scheduling around work hours- either before work (8am) or after (6:30/7pm)
2019-05-16
I was always to have a time slot that worked for my schedule.
2019-05-16
Thank you so much! :)
2019-05-16
There should be N/A for the phone calls. I never really called.<br />
<br />
Overall I had no trouble and enjoyed my time at Spear and the people here. It was fun. Though I'm definitely inappropriate in a social setting. I would be better suited for a small or zero audience.
2019-05-16
Great service at front desk.
2019-05-16
Everyone very courteous and helpful
2019-05-16
Leah was wonderful - super helpful and I actually saw results
2019-05-16
Booked off ZocDoc for first appointment which created confusion about location of apt. Was good after first visit.
2019-05-16
front of house was nothing short of outstanding
2019-05-16
Exception experience across the board
2019-05-16
Front desk was extremely kind and helpful in all steps of the process!
2019-05-16
Always easy to schedule and desk was very helpful
2019-05-16
Emailed Kristen about a new injury and she got me in for an evaluation the next day and even set me up with a doctor for xrays
2019-05-16
Never really called
2019-05-15
Access was great! Online scheduling could make it easier still, but phone scheduling was very easy.
2019-05-15
very helpful in answering all my questions
2019-05-15
extremely professional!
2019-05-15
i liked the text reminders of my appt
2019-05-15
Jason was always available if I had questions, I loved that.
2019-05-15
Front desk friendly and professional
2019-05-15
Very flexible scheduling options available around my busy work schedule.
2019-05-15
I had a really nice experience in Spear Physical Therapy
2019-05-15
Josh is a rockstar and has yet again gotten me healthy following a tough injury.
2019-05-15
SPEAR makes scheduling very easy. I was able to switch multiple appointments and handle insurance questions very easily with SPEAR.
2019-05-15
Leah and I thought it would be best to schedule appointments when she had fewer patients (1 or none). Given this restriction, it could sometimes be slightly tricky to schedule an appointment, but that was to be expected given our plan.
2019-05-15
Not responsive when I emailed about changing appointment times - only via phone.
2019-05-15
Everything's really good. Just one minor suggestion: it would be good to have a more automated way for scheduling appointments (e.g. online system).
2019-05-15
I was very happy with the service I was provided with, not only by my OT, but the staff as well.
2019-05-14
Loved coming to PT
2019-05-14
Everything was perfect and I'll be so sad not to be coming here any longer!!
2019-05-14
overall all awesome experience
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Please provide name of your tech/aide (describe good or bad experiences)
8540 responses (click to view)
2019-12-06
melina! always super dedicated!
2019-12-06
All techs have been wonderful to work with. Please ask therapist for list of names of all aides who have assisted. No negative feedback at all. Everyone has been a pleasure to work with.
2019-12-06
arianna and Mehul were very knowledgeable and always available to assist with my exercise programs.
2019-12-06
If you mean cody - the best 'est' experiencde
2019-12-06
Amanda Iger and Natalie Frohlanger
2019-12-06
Cody and various other staff, all very pleasant
2019-12-06
The staff is very friendly and helpful. I worked with RAchel a lot this time and she was very helpful and knowledgeable
2019-12-06
Manny and Mike were awesome techs and Kristen was an amazing therapist. The treatment space was always a little crowded, but the staff works around it in a admirable way.
2019-12-06
Stephanie was helpful in explaining each exercise.
2019-12-06
Raizel did a great job, very pleasant.
2019-12-06
I did not have one tech/aide work with me specifically, but all I have interacted with are friendly and helpful.
2019-12-05
Karl was very good.
2019-12-05
I had great experiences working with Alyssa, Robin, and Angie during my treatments. They're all incredibly helpful and encouraging and explained all of the exercises clearly.
2019-12-05
Everyone in the LIC spear was great. Super helpful. Always good at explaining exercises and the why behind them as well as ensuring I was doing them the right way.
2019-12-05
Olivia was great, always helpful with describing exercises, providing equipment, and engaging in entertaining converstion to help the more tedious exercises fly by.
2019-12-05
Karlie and Leslie were great. Always very friendly, patient and helpful.
2019-12-05
worked w/ everyone at some point - all were great!
2019-12-05
Manny - excellent experience.
2019-12-05
I cycled between Andrew and Anthony and they were both great. Very helpful and attentive to my needs during the exercices.
2019-12-05
Olivia is amazing and so much fun. She and Brooke are a dynamic duo that even made the tough exercises fun!
2019-12-04
Luis and Misa and a couple of other guys whose names I forget. They were all super friendly and helpful.
2019-12-04
The tech/aide varied every appointment, but each of them were great
2019-12-04
Angie was super sweet and helpful.
2019-12-04
Occasionally, I had to wait at the front desk to pay my copay or get a gym shirt in the right size because it was understaffed. Otherwise, they were very friendly and professional. All the PT aides I worked with were awesome
2019-12-04
The is my 7th time having physical therapy after multiple surgeris and other issues. Meghan King is the best therapist I have ever, and I will definitely recommend her to anyone I know who needs physical therapy.
2019-12-04
The tech/aide varied every appointment, but each of them were great
2019-12-04
I worked with just about everyone. they all did a great job. thanks
2019-12-04
Sarah is AMAZING. I think that the techs could be more focused on watching all of your exercises. I know that we need to learn how to do exercises independently but Techs seem to wander off and not have other people they are working with.
2019-12-04
Everyone is very polite, helpful and enthusiastic
2019-12-04
very friendly environment. Lots of support.
2019-12-04
Everyone was friendly and professional. I liked that I didn't have to wait in between exercises which allowed me to efficiently finish my sessions.
2019-12-03
The whole staff has been extremely supportive with a friendly, professional atmosphere throughout.
2019-12-03
etta,rachel, leslle
2019-12-03
I didn't experience any unprofessional behavior during the 3months of my therapy. The team is great!
2019-12-03
I loved all the student aides they made the experiences so much more pleasant and they were very motivating to keep going. I think I worked with all of them and they are really so special and smart.
2019-12-03
jo e losurdo.all of the staff were friendly and helpful
2019-12-03
I worked with Nicole. She is so friendly and extremely knowledgeable. With her help, I was able to repair current knee issues as well as knee issues from 5 years ago.
2019-12-03
All of the techs that assisted me in both locations were great!
2019-12-03
Leslie was my aide for most of my time at SPEAR and I had more help from another woman (I am really sorry to have forgotten her name, but she is wonderful, Tom will know who else helped me). They were helpful every chance they could be and when there were issues they went to Tom for clarification or confirmation. Great!
2019-12-03
karina/christon - very helpful and patient in teaching me the forms and provide any help i needed. they have been a very big part of the recovery process for me.
2019-12-02
Don was really great! He is very knowledgeable and fun to work with!
2019-12-02
The tech/aide varied every appointment, but each of them were great
2019-12-02
Therapist and techs excellent
2019-12-02
Greg Moy is the best physical therapist.
2019-12-02
Michelle Rooney. She's the best!
2019-12-02
The front desk was always cheerful and helpful and my appointments always started on time. Spear has outstanding reception staff at every location I have been to.
2019-12-02
The floor got very crowded occasionally
2019-12-01
All the techs I worked with over the course of my treatment were excellent - so friendly and attentive. Andrew, Geno, Emily, and others were all great.
2019-11-29
All techs were great - Mike, Jonna and Manny, Very helpful and instructive
2019-11-27
Megan was wonderful and always so helpful, professional, and courteous.
2019-11-27
todos los asistentes me atendieron bien (The technicians did very well at giving me attention and service)
2019-11-27
A few of the front desk associates look pissed off all the time, or not very warm. For example, they don't budge their head when you engage them and no eye contact what even when holding a conversation, they don't acknowledge your presence! Just a suggestion that they need to stop looking at the screen and look me in the eye when I first start talking to them to know that they heard me!
2019-11-27
Lexi, Angie, Khari, Kevin and Emma have all been wonderful and extremely helpful.
2019-11-26
Diana helped in many of my sessions and was always super friendly and a pleasure to work with.
2019-11-26
Gwen Giffard - Good experience. She's amazing and helped me so much!
2019-11-26
Angie assisted during most of my visits. She was exceptional--very friendly and easygoing, as well as skilled in providing instructions and guidance surrounding exercises.
2019-11-26
Everyone was very professional and very friendly!
2019-11-26
Never had to wait and everyone was super friendly and courteous.
2019-11-26
Marilyn, Kristen, Gino and Andrew. All were FANTASTIC!!!!!
2019-11-26
Johnna was wonderful, Will was wonderful, Manny was excellent.
2019-11-26
Shannie and Brittany both great friendly helpful and knowledgeable
2019-11-26
I once came early (by accident!) and my therapist squeezed me in anyway. They were so helpful!
2019-11-26
never a wait, everyone is friendly, great experience
2019-11-26
Clean, organized. Smooth flow of patients so i never felt that i needed to wait long.
2019-11-26
All staff is super friendly and treats each patient with care
2019-11-26
Emmanuel & Mike
2019-11-26
Everything in my experience was great, but if I really had to point one thing out I'd say the main area can get somewhat crowded sometimes. Not too big of a deal tho
2019-11-26
I can't remember her name because I am a bad person, but she was fantastic to work with, very friendly.
2019-11-25
ODALISSE
2019-11-25
Manny was so easy and very helpful
2019-11-25
George made me feel comfortable and was easy to speak with.
2019-11-25
Odalisse was wonderful
2019-11-25
Elaine is wonderful, very supportive and knowledgeable
2019-11-25
Jared, Jen and Dahlia were all exceptional, and ensured the effectiveness and correctness of my exercises.
2019-11-25
I worked with a lot of them. Primarily Jared, Jen and Jordon - aka Triple J.
2019-11-25
My experience was positive from start to finish each visit. I'd never done PT prior to SPEAR and was unsure of why my physical therapist wasn't guiding me through each exercise, but everyone who helped me through was knowledgeable and made sure my form was correct before leaving me.
2019-11-22
Emily - she is wonderful!
2019-11-22
Cory was great Very helpful
2019-11-22
Over my time here, I've seen quite a few techs (Andrew, Marilyn, Karina (sp?), etc.)<br />
They've all been fantastic. Great attitudes.
2019-11-22
Angie was great. Kevin was great too-- Very nice and helpful!
2019-11-22
Thomas Barcia
2019-11-22
You need a water fountain
2019-11-22
every person was very professional
2019-11-22
Cory - he was helpful
2019-11-22
Neema always did a great job both when I was with Brooke and Shaun earlier in the year.
2019-11-22
I had a great experience here! Everyone treated me very well. Sometimes the treatment area was crowded but it was never so crowded that we couldn't complete our work.
2019-11-21
Sabry, Etta, Rachel, Nicole and Jeff were the aides that I worked with over the last few months. They were all great and lots of good advice on how to do my exercises properly. That was a big part of why I had such a great recovery. It is great feeling to know that I no longer need to worry about pain in my shoulder!
2019-11-21
Emily was great easy to work with challenged me when I need t o be. She was a pleasure to work with over the weeks had the perfect temperament and try out of the box things like cupping that really advanced the treatment of my issue.
2019-11-21
Brett was great. Often whoever I was passed off (PT assistant?) to was aloof or distracted or uninterested. The whole passing off to an assitant is done very sloppy and disorganized.
2019-11-21
During my time here I have been paired with multiple techs and I cannot emphasize enough that each one was excellent -- very knowledgeable and patient, and always ready and willing to answer all of my questions about how to properly execute the various exercises. The professionalism and knowledge of every single tech I worked with here was outstanding and very impressive!
2019-11-21
I've been to other clinics in the past, but this one is superior. Everyone here helps out, and I'm never waiting around for exercises unsure of what to do.
2019-11-21
various people, all good
2019-11-21
All the techs were super friendly
2019-11-21
Leslie and Etta were always great and helpful in assisting Thomas during my sessions. The front desk staff was always friendly and courteous, and I was always seen right away.
2019-11-21
Both Jordan and Jared had excellent behavior.
2019-11-21
Everyone was helpful
2019-11-21
The aids at Tribeca were nice, but not too knowledgeable on how to use the scheduling portion of the website to book my appointments, which was a little frustrating and took time. Tribeca was the busiest and those visits took the longest. I loved how some therapists knew scar treatment methods and it would be great if everyone did too and made it a consistent part of treatment.
2019-11-21
Again, great customer service!
2019-11-21
johnna - very good
2019-11-21
i have different tech because i came on different days and time but they were all very good to me.
2019-11-20
Everyone was beyond lovely. All of the techs/aides were helpful and eager to jump in and assist. All the staff members were kind and willing to help.
2019-11-20
I once came early (by accident!) and my therapist squeezed me in anyway. They were so helpful!
2019-11-20
The best place I ever went to for PT
2019-11-20
Both Jordan and Jared had excellent behavior.
2019-11-20
Very professinal staff
2019-11-20
Diandre, Corey, Miguel, and Lauren were all great!!
2019-11-20
Jen
2019-11-20
Michael Manny, Wilhem excellent
2019-11-20
Every aid was very helpful and friendly. They made the experience much more enjoyable.
2019-11-20
each of the front desk personnel treated me with courtsey and speed. same to be said for techs/aides.
2019-11-20
Very friendly rapport from everyone on the staff. Weekly fantasy football discussions kept us all entertained.
2019-11-20
Diandre, Corey, Miguel, and Lauren were all great!!
2019-11-20
carley is great
2019-11-20
chris c.
2019-11-19
Emily and Kristen have been awesome. I always enjoy my time here but Kristen always stands out for always being extra warm, encouraging, and makes the exercises fun for me. I appreciate her help so very much and miss the days she is not around! Emily is super helpful as well.
2019-11-19
Everyone is very courteous and friendly
2019-11-19
chris c.
2019-11-19
Ben Domingo
2019-11-19
Diana is great! Actually all the techs
2019-11-19
When I showed up for my appointment I never had to wait. Jason was often busy with multiple patients at one time, but was always attentive to my needs and the aides were all exceptional. I specifically worked alot with Jared and he did a great job explaining the exercises and had a real positive energy.
2019-11-19
All of the techs have been great.
2019-11-19
Grace was lovely! Very attentive, encouraging and always so positive.
2019-11-19
Manny - super helpful and friendly
2019-11-19
Ben, Julia, and Tyler were always very positive and supportive!
2019-11-19
J Crow. Excellent
2019-11-18
I loved every single one of the techs who helped with my exercises, most especially Kristy, Emily, Marilyn, Karina--all at the Broad Street office.
2019-11-18
Tech was great! I have been coming here for a longtime and every single of the tech that provided assistance was superb
2019-11-18
The friendliest aides ever!
2019-11-18
Kathleen
2019-11-18
I've always found them attentive and always ready to work
2019-11-18
I worked with many tech/aides here, they were all excellent.
2019-11-18
Dustin. Great experience.
2019-11-18
Abigail (student) was excellent and really helped me understand the intricacies of my injury, under the great supervision of Gwen. Gwen was also awesome, though I worked with her less!
2019-11-17
A number of aides assisted Juan in mt PT, including Michael and Manny, Johanna and Will and others. All were friendly, helpful and knowledgeable.
2019-11-15
All of the techs @ Chelsea have been super helpful and seem to really understand each patient's individual case. They are all super knowledgeable and great to work with.
2019-11-15
I worked with multiple techs and they were all fantastic: clear exercise demonstrations, friendly, and supportive.
2019-11-15
Open and warm reception every time
2019-11-15
Mostly Gus- he's amazing.
2019-11-15
Now this is when I'm going to get emotional. Diandre and Miguel, where my main techs and always brightened my day when I was here even though I was probably the worst patient ever. At 7AM, and certainly not a morning person, they dealt with me and my cranky butt with constant positivity for which I am grateful,
2019-11-15
Lexi
2019-11-15
Love the new Chambers space, a real upgrade from the Park Place one.
2019-11-14
Art - great therapist
2019-11-14
At first I was put off by having no privacy but over time I got use to the setting and opened up and got the feeling of support in just being in the environment and really helped me to get better.
2019-11-14
Whole team was extremely helpful in showing me the exercises and making sure I was getting the best experience
2019-11-14
Emma, Lexi, Angie, Kevin, Carey were all really helpful and kind.
2019-11-14
sarah l and leslie
2019-11-14
No bad experiences all good.
2019-11-14
treatment area is sometimes a bit tight if it is really busy
2019-11-14
Whole team was extremely helpful in showing me the exercises and making sure I was getting the best experience
2019-11-14
Norvis helped me most weeks. She was amazing! Friendly, knowledgeable, helpful and encouraging!
2019-11-14
Geeno - AMAZING AIDE! Very helpful and encouraging with all the exercises.
2019-11-13
everyone who helped my therapist was super friendly and helpful- they always knew what exercises to do and how to show you how to properly do them.
2019-11-13
Open and warm reception every time
2019-11-13
All were great
2019-11-13
I cannot remember her name, but the aide I had my last two appointments exceptional. All of the aides I've interacted with at Spear have been kind, professional and attentive.
2019-11-13
Juan. He was great. awesome experience.
2019-11-13
Nerys was always very helpful, nice and knowledgeable.
2019-11-13
Ben was Great<br />
DeAndre was Great
2019-11-13
Meek was fantastic. Super helpful and helped make each session as productive as possible.
2019-11-13
Gina was my PT. She has always been able to answer any question I've had and was able to identify problems that I didn't even know I had. Even though I came for hip dyspalsia, she recognized symptoms that eventually led to me finding out I also had a slipped disc in my lower lumbar.
2019-11-13
There was never wait time for treatment and the physical therapists are all wonderful.
2019-11-13
The front desk team was helpful with scheduling and billing. Extremely professional. Other therapists, aside from my primary, often contributed to my recovery.
2019-11-12
see above
2019-11-12
Emma, Kevin, Kyle, Hudson, Karyna - all were very friendly and excellent!
2019-11-12
Great!
2019-11-12
they are all great
2019-11-12
I did not have a tech aide.
2019-11-12
Emma is excellent and very friendly. Angie is a wonderful cheerleader.
2019-11-11
I loved working with all the techs, friendly, knowledgeable and helpful.
2019-11-11
never had to wait to be seen. lockers were very helpful to have.
2019-11-11
Everyone was great. Didn’t learn aides names.
2019-11-11
Good experience with Gwen + Abby! Very friendly
2019-11-11
Manny is the best!
2019-11-10
Masha, Andrew, Muji, Karina, and Marilyn have all been tech/aides for me at one point - they were all excellent. They were very helpful in explaining the exercises, checking my form, and answering any questions I had. In addition, they were very willing and easy to have a conversation with.
2019-11-09
at times the floor is very crowded, but the staff always tried to make it a good experience. opted for Saturday whe the place is much more quiet.
2019-11-08
Don't remember names (I think Jordan was one of my techs), but honestly, they were all very kind and helpful!
2019-11-08
they are all great. I love working with amy, pat, and nesa
2019-11-08
Kevin was always very kind and helpful in working with me for treatment activities.
2019-11-08
Angela and Emma are both fantastic and very helpful.
2019-11-08
There were multiple techs, all great!
2019-11-08
n/a
2019-11-08
Please see comments box. Thank you.
2019-11-08
This place is top notch. Every physical therapy tech/aide has made me feel so welcome and they have cheered me on when I felt I couldn't. It makes me sad graduating because I will miss their encouragement and kindness
2019-11-08
Claire was awesome. Really great and friendly. easy to work with
2019-11-07
Tech/aides varied. Some were more attentive & responsive than others. There’s were several during my therapy stint so I can’t really be more specific
2019-11-07
Tech/aides varied. Some were more attentive & responsive than others. There’s were several during my therapy stint so I can’t really be more specific
2019-11-07
Gabs, all good experience.
2019-11-07
would be good to have aides if possible a little more attentive. - sometimes get lost in the shuffle when they are busy, you wait around wondering what's next. especially when a crunch time. understand that's ineviteable but they could look back/ check in perhaps a little more for better customer service.
2019-11-07
I worked with several, including Anthony and Andrew, and they were excellent.
2019-11-07
All the aides here were friendly, encouraging, and helpful. Special thanks to Karina, Grace, Andrew, Muji, Kristen, Geeno, Anthony, and Mosha.
2019-11-07
Johna and Manny have been AWESOME. The front desk staff is also awesome.
2019-11-07
See comments for Q4. (Front desk was very helpful. Proactive outreach, accessibility of staff, and ease of interaction made scheduling and visits a breeze.) Friendly and helpful always.
2019-11-06
Emma B and Angie were fantastic!! They were always helpful and friendly. Could not ask for better aides!
2019-11-06
ONLY TWICE DID THE AID NOT LIVE UP TO EXPECTATIONS. I DON'T REMEMBER NAMES. PROBLEM WAS A LACK OF ATTENTION SO FREQUENTLY HAD TO WAIT BETWEEN EXCERCISES WHILE AIDE CHATTED WITH ANOTHER AID.
2019-11-06
All the techs are always positive, engaging, attentive and willing to help.
2019-11-06
Everyone was 30 Broad street was super friendly. I never waited more than a few minutes before being attended to, even if I was early. Treatment area was always super clean, and the PT techs were all great.
2019-11-06
everyone has been just amazing i cant say enough about how great of an experience this has been
2019-11-06
had various techs and all were great and personable
2019-11-06
I am extremely impressed by the care given to me at West 75th St location. Great experience with the ongoing guidance, support and encouragement given me by Lexi . When I've worked with them, Angie and Karina have also been wonderfully supportive.
2019-11-06
Ty and Ben have been great
2019-11-06
Michelle Troiano is the best physical therapist that I have ever had. She varied the routine so that I wasn't bored. She challenged me to push myself but not too far. Aware and responsive to my goals. I could not have asked for a better experience.
2019-11-06
Lexi, Kevin were GREAT
2019-11-06
Worked primarily with Al, Deondre, Miguel - they were all very helpful and thorough. They made me feel comfortable and provided assistance whenever needed.
2019-11-05
Everyone was 30 Broad street was super friendly. I never waited more than a few minutes before being attended to, even if I was early. Treatment area was always super clean, and the PT techs were all great.
2019-11-05
Tiffany has been excellent. The few times i had to switch my scheduled session it was easy and painless.
2019-11-05
everyone was great but in particular Leslie was fantastic!
2019-11-05
Sarah was excellent
2019-11-05
I really enjoyed my visits here especially with how kind the staff here is!
2019-11-05
Kevin, Lauren and Miguel stand out to me as the best aides I worked with. They went above and beyond helping me get each exercise right and seemed genuinely invested in my recovery.
2019-11-05
Misa , luis are amazing at their job
2019-11-05
Amit- experience was excellent. Amit was incredibly knowledgesble, always prepared, and friendly to work with.
2019-11-05
Great experience with all of my techs including Grace
2019-11-05
Grace was amazing, always in a bright mood, and very attentive. She was always ready for me with my next excercize. All of the other techs I worked with were great as well, always amking sure I have any help I need.
2019-11-05
Kurt, Kevin, Courtney, and Josh were all super friendly and helpful, especially Kurt (and also Kevin).
2019-11-05
Techs were very friendly. Wish they were more consistent.
2019-11-05
Everyone is very nice and personable. Always felt comfortable and at ease.
2019-11-04
The staff was always friendly and super helpful.
2019-11-04
I worked with pretty much all aides at some point, often Teddy. Always an excellent experience with all of them, they're great at providing support and making sure everything is clear.
2019-11-04
Emily Griffin was a pleasure to work with.
2019-11-01
I received fantastic care all around, Hannah, Andre, Miguel and others - really great!!
2019-11-01
Every person at SPEAR was extremely helpful, the aides were very friendly and helpful with anything that I needed. Made the experience so much better!
2019-11-01
n/a
2019-11-01
Everything is always organized, clean. Everyone there is really friendly and helpful.
2019-11-01
All of the tech aides that helped me were very helpful and attentive. Mike, Manny, Johnaa and a few others I am forgetting
2019-11-01
I am always greeted by the staff at the desk when I walk in. While the treatment area is not large, there is never a problem being able to do what I need to do.
2019-10-31
The whole staff is friendly and helpful
2019-10-31
Josh, Diana and Kurt were always very attentive in helping me with whatever I needed. Whether it was setting up equipment, wrapping ice on my knees, getting water, or coffee they were ready to assist. When that timer would ring they were ready to pounce.
2019-10-31
Every aide I worked with was excellent. Good check-in frequency, helpful demonstrations, plenty of patience.
2019-10-31
All were incredible and attentive!
2019-10-31
Lukasz Mroz (Excellent therapist)
2019-10-31
Always positive, always available!!!!
2019-10-31
Austin was main therapist. had sessions with derick, meghan, and chris. all were excellent.
2019-10-31
Emily is amazing. She was professional, easy to work with and helped fix my torn calf. I'm leaving here much better off than when I came in.
2019-10-31
All were incredible and attentive!
2019-10-30
I worked with many techs during my visits and they were all incredibly helpful and delivered the same caliber of care as the PTs
2019-10-30
all of them! Khari Angie Lexi Kevin and Emma!
2019-10-30
Everyone I worked with was very pleasant, friendly and helpful.
2019-10-30
Michael virgile was unparalleled in his knowledge and guidance. Emma was also wonderful as was Angie, Kevin Karina and Kari.
2019-10-30
Manny is great at what he does. He's always happy to help with workouts and needed minimal instruction from Don. True professional.
2019-10-30
Olivia is great!
2019-10-30
All techs were very helpful
2019-10-30
Every tech aide I interacted with made my experience better. I felt like everyone was working as a team to help get me back to 100% with a smile on their face and pep in their step.
2019-10-30
Angie was really amazing and helpful.
2019-10-30
- very kind front desk staff<br />
- appointment started exactly on time, every time (it was incredible)<br />
- treatment area very clean <br />
- all tech/aides were awesome
2019-10-30
See answer above.
2019-10-30
Timothy Caputo, very pleasant experience.
2019-10-29
Everyone was super knowledgable and helpful, and Christine always had her eye on me even when she was working with other patients. I liked how I often saw the same tech/aide they would see my progress and knew what I had been doing as well.
2019-10-29
I found the aides to be friendly and helpful and encouraging
2019-10-29
Emma is a pro! She always brought enthusiasm and expertise to her role, and was great about patiently running through exercise form when need be. An essential friendly face that will be sorely missed
2019-10-29
Lauren and DeAndre - they assisted me with exercises, always very attentive and also very knowledgeable.
2019-10-29
I hardly ever had to wait for appointments- usually they'd start on time or even early if I arrived then. Office is super clean too.
2019-10-29
In addition to AJ, I mostly worked with Emma and Angie (not sure if they're technically techs or therapists but they often jumped in on my sessions). They were both encouraging, helpful, and challenging when needed. I had a great experience with them both~
2019-10-29
mike, manny, will, johnna
2019-10-29
Everyone was so kind and helpful!
2019-10-29
Emily was wonderful and very helpful. I always felt she was paying attention to how the exercises were going and consulting with Kathleen to ensure they were productive.
2019-10-29
Derek is awesome. He always knew when to challenge me with a harder workout or go easy. He created a great plan for me that resulted in success!
2019-10-28
the tech team is outstanding.
2019-10-28
Manny is the best and will really help improve your form and push you to give 110%
2019-10-28
Michael has been outstanding in the lead, challenging but inspiring confidence and kind at the same time. All the techs are engaging, energetic and attentive.
2019-10-28
Initially I didn’t like the vibe because the staff was mostly male and they’re very Bro~y
2019-10-28
ben and walleed - both were awesome
2019-10-28
Blair Carney
2019-10-28
Mike, Manny, Jana, Will - They are all the very best!
2019-10-28
manny and Michael were great. Very friendly and knowledgeable helping me with exercises during my sessions
2019-10-25
Initially I didn’t like the vibe because the staff was mostly male and they’re very Bro~y
2019-10-25
I worked with a few tech/aides. They were all excellent.
2019-10-25
everyone I worked with---Kevin, Lexi, Corry, Karyna, Angie, Emily<br />
The wait was never a problem. Finding a lace to sit might have been when it was quite busy.
2019-10-25
I saw Matt Hokodsawa a few times but 90% of my visits were with Dave Endres
2019-10-25
-Leslie , PT Aide always friendly, helpful and was able to follow up supervising me as directed by Sara<br />
-Never had to wait - my appts always started on time<br />
-Room can get somewhat crowded and very warm at times<br />
-Should have some private area for patient privacy during evals
2019-10-25
Amit. Extremely helpful & knowledgble
2019-10-25
Everybody is friendly and I feel be at home.
2019-10-25
Julia, Tyler - they were very friendly and attentive <br />
Ben- excellent, not easily distracted, checks form
2019-10-25
Everyone at the office was very friendly and helpful. They made the experience here positive and was always willing to help
2019-10-25
D'Andre and Omar! And I think also Michelle (?) All were really sweet and helpful. I felt safe!
2019-10-25
n/a
2019-10-24
Carl and Jo. Great! Helpful. Attentive. Know what they're talking about. I felt in good hands.
2019-10-24
All the techs who helped me were super friendly!
2019-10-24
Karyna was great.
2019-10-24
Multiple Tech Aides
2019-10-24
polite, professional, encouraging, caring, attentive, educational
2019-10-24
Michelle T- she's the absolute best and i would highly recommend her!
2019-10-23
Very courteous upon arrival. Only suggestion is sometimes the water is empty around 5:00 PM.
2019-10-23
Chris Churchill has been great! He adjusts as needed and never made me push myself beyond what I could handle. Instead it was a slow progress to increasing my strength so I didn't hurt myself.
2019-10-23
Treatment area is a little cramped at peak times, but was not overly crowded on most visits.
2019-10-23
Johnna, Manny, Michael and Wilhem were always kind and helpful. They guided my workouts and watched my form so that it was accurately done. They are awesome!
2019-10-23
Busy, but always professional
2019-10-23
All the techs were great they never gave me bad advice
2019-10-23
All the aides had a smile and were helpful
2019-10-22
Michelle. Excellent trainer, very patient and helpful.
2019-10-22
gabby marinaccio
2019-10-22
Olivia and Teddy were especially helpful when I needed to bring my 3 year old daughter to an appointment -- it made a big difference to me having a productive session with Tom
2019-10-22
Every time I've come I've always been sent back right away, never asked to wait once (not that that would have been a problem if I had to wait!). Again, everyone is so friendly and helpful here.
2019-10-22
Kathleen is THE BEST!!!! Tech aides were cool
2019-10-22
Julia and Tye
2019-10-22
Mary — great experience
2019-10-21
I
2019-10-21
Had several techs and all were excellent
2019-10-21
Michelle and Anthony are great
2019-10-21
Emma and Kevin and Angie were fantastic! They were friendly, outgoing, and helpful when giving me exercises to do. I loved working with them!
2019-10-21
Can’t remember her name but she had red hair and was great!
2019-10-19
Treatment area awfully small. Sometimes felt overcrowded
2019-10-18
I have had really wonderful experiences with so many techs here - Karina, Kristen, Masha have been so welcoming and attentive, making sure that my form is correct and that I am getting the most out of my sessions. They are fantastic about answering any questions that I have about exercises, and are quick to get modifications for me if I am experiencing discomfort.
2019-10-18
Everyone was great!
2019-10-18
Manny and Will usually worked with me - I cannot say enough great things about them both! They were so helpful and kind, and they explained the exercises well and helped me do them correctly.
2019-10-18
Anthony. nice and great over all. Anthony and Amy N. in particular were fantastic, treat them well so they don't leave
2019-10-18
Great experience
2019-10-17
Michelle was very helpful and pleasant to work with
2019-10-17
rachel
2019-10-17
All of the techs were great and very helpful when I had questions or needed guidance
2019-10-17
all the aides were quick, helpful, friendly. Carina in particular went out of her way every visit to check in during my session.
2019-10-17
See above.
2019-10-17
Almost no wait time once I got in which was great since I had to be out in time to get to work.
2019-10-17
I had many over the weeks and they were all helpful and lovely. Seems like you have a great team mentality here.
2019-10-16
I failed to learn the names of the techs and aides, but all of them were attentive, friendly, professional, supportive and cheerful.
2019-10-16
All EXCELLENT and a great assist to my healing! Nicole, Rachel and Sabri! Jennifer's massages are EXCELLENT as well and were also a great aid to my healing!
2019-10-16
said all the names in the first box
2019-10-16
Corey - Great, attentive, thorough explanations, adjusted the exercises on the fly as appropriate
2019-10-16
All of them
2019-10-16
I always felt very welcome and well taken care of.
2019-10-16
Ben, Cory &?
2019-10-16
Emily was amazing! Felt very comfortable with her at all times and all aides were so helpful and friendly :)
2019-10-16
Alyssa. wonderful, very positive experience. a good listener in helping evaluate what to do, and how much to do. very careful with not overdoing anything.
2019-10-15
Rafael, Amy, Louis, Patrick, Misael, and Anthony were great at showing me how to do the different exercises. They proved to be very knowledgeable.
2019-10-15
All the staff are great. Richie and Brian are especially friendly and kind.
2019-10-15
Masha and Emily- both are great
2019-10-15
The staff at the desk were so personable and patient!
2019-10-15
Jamie - Da best
2019-10-15
I have had excellent help from Kevin, Karyna, Emma, Angie, Lexi andi Khari. Each of them showed genuine concern for my well-being during any one of my visits. I feel like I wasn't just a patient, but one of the family.
2019-10-15
They were all very good! great job im very impressed. its hard to chose just one.
2019-10-15
All staff was helpfull and attentive at all times
2019-10-14
my experience with Luc was very good, he was very attentive and answered any questions or concerns that I had
2019-10-14
Teddy. Attentive and focused on details of movements I was prescribed to do.
2019-10-14
All the aides were very friendly and helpful in my exercises, particularly Karyna Serrano who always greeted me and proactively looked for ways to assist me and others.
2019-10-14
manny and will were great. very attentive, helpful and kind during the sessions.
2019-10-14
worked with a few techs - all were very friendly and stepped in to make sure all exercises were done properly.
2019-10-14
I've had the opportunity to work with almost all the trainers. They were all very knowledgeable and helpful while doing my exercises. They did a great job of anticipating my exercises, setting everything up, and motivating me and listening to my concerns.
2019-10-14
Mahoul, Carlie and Joe amongst others were always helpful and encouraging
2019-10-14
Josh Kaufman did a great job treating and helping me.
2019-10-14
The staff is always courteous and helpful.
2019-10-14
Jen and Jared were both great to work with.
2019-10-11
Matt, Danielle, Jordan -<br />
all excellent, friendly and caring, knowledgeable
2019-10-11
The staff is very friendly and supportive. They have an optimistic attitude and encourage well being.
2019-10-11
Michael and Johnna are precise in their instructions and make it easier to do the exercises correctly
2019-10-11
Manny and Mike were great. Very personable and helpful. I think some of the equipment may need to be replaced (i.e. foam pads, balance beam).
2019-10-11
Super friendly and helpful!
2019-10-11
Devon Dinegar
2019-10-11
Many and all wonderfully helpful: Karyna! Emma! Angie! Kevin!
2019-10-11
Matthew, great experience<br />
Jared, great experience
2019-10-11
Joseph and company. Everyone was helpful and instructive.
2019-10-11
Everyone was friendly and helpful.
2019-10-11
Jared was great, made me feel welcome every time
2019-10-11
Every tech/aide that helped me was fantastic. they courteous, knowledgeable, patient
2019-10-11
Lukasz Mroz - great experiences all around<br />
Gina filled in for Luke twice, she was terrific as well
2019-10-10
Overall excellent experience
2019-10-10
Aides always friendly and helpful
2019-10-10
Everyone is very helpful and friendly.
2019-10-10
Angie and Karyna were extremely nice
2019-10-10
I watched this office grow, its become a bit crowded - my guess is due to the success of the people who work here. You all should be proud. My experience with everyone at Spear at w75th has been great! I have and will continue to recommend this location.
2019-10-10
I worked mostly with Karina. She was very friendly and helpful during the exercises.
2019-10-10
Again, everyone at SPEAR did a great job at making me feel welcome and ready to do the physical work to fix the issue with my back. I've been in PT before and stopped going because I wasn't seeing enough improvement and because it felt like a chore. The opposite is true of my PT experience at SPEAR. I was able to get in and out of appointments in a timely manner and all the techs I worked with -- Ben, Corey, D'Andre, Miguel, Lauren -- made sure that I was properly doing my exercises and gave me good tips to ensure good form. They all have great senses of humor (thanks for putting up with my complaints and jokes, peeps!) and I felt like they really cared about my wellbeing. I appreciate that they were encouraging and pushed me when I needed to be pushed.
2019-10-10
All of the Tech from the Upper West Side - 75 Street assisted with my treatment. They were exceptional and took excellent care of me.
2019-10-09
Kevin, Kurt, Joshua
2019-10-09
Neema. Always very helpful, courteous and concerned. And patient.
2019-10-09
Jordan, Jared, and others were always wonderful in helping execute and guide me thru Justin's plan
2019-10-09
Karyna and Angie helped with my posture and balance exercises!
2019-10-09
Emily and Grace were very friendly and helpful when explaining the exercises, and showing me proper form.
2019-10-09
Everyone was so friendly. I don't remember all the names of aides that worked with me, other than Jared, but they were all very friendly and helpful.
2019-10-09
manny and mike are excellent
2019-10-09
Everyone at this location is SO friendly and warm. It makes PT feel like a fun place to be rather than somewhere I HAVE to be. I actually enjoyed visiting because the staff is so great.
2019-10-08
Kevin has been with me during my 5 1/2 months in therapy. He is very good with explaining exercises and pleasant to work with. He is very knowledgeable with my treatment.
2019-10-08
Grace--friendly and energetic. Great.
2019-10-08
Will, Manny, Johna, mike were excellent
2019-10-08
I'm always able to walk right in and start my exercises, which is really helpful since I usually have appointments in the middle of the work day. The PT techs and aides are able to step in and work with me as necessary. They seem to have really good communication and are all approachable and explain the exercises clearly.
2019-10-08
very easy to work with the entire staff.
2019-10-08
Greg, Paul and Manny were extremely helpful and kind. They were very attentive
2019-10-08
Excellent facilities. Really felt like everyone here works as a team and many people help throughout the sessions.
2019-10-08
I've been blown away by how warm and kind all of the staff are -- the aides made me feel seen and cared for.
2019-10-08
The front desk staff at Chelsea are very welcoming and helpful. I worked with Jordan, Jared, and Bria often and they were all extremely friendly, taught me about my exercises and form, and kept track of my progress even on days when they weren't assigned to me.
2019-10-08
They were all very good
2019-10-07
I had a wonderful experience with Rachel. She is very personable and was thorough in explaining exercises, but also allowed me to do exercises independently which I enjoyed. I worked most frequently with Kevin during my time at Spear and he was very helpful in guiding me with some exercises and always provided a smiling face! It was always a pleasure to come to my PT sessions and work with Rachel and Kevin! I worked with other techs, all who were very pleasant and friendly.
2019-10-07
I believe it was Manny who always did the archery exercise with me. That was a wonderful person touch, so that I was not doing such a painful exercise totally on my own.
2019-10-07
Manny, Kim - everyone was super helpful and friendly
2019-10-07
Just an amazingly friendly group of people.
2019-10-07
I had multiple tech's and each of them were great! They were very helpful and made me feel comfortable.
2019-10-04
Karina, Christina, & Masha
2019-10-04
Blair was extremely helpful and took the time to really help me out over the last few months. I have recommended Spear to may of my colleagues as a result of Blair's care.
2019-10-04
Deena
2019-10-04
Only complaint (for the very good vs excellent), it got a little crowded sometimes, but facility was great!
2019-10-04
I had multiple techs/aides but throughout they were extremely friendly and helpful with the exercises they walked me through.
2019-10-03
Will was fantastic as a tech and all techs were extremely friendly and personable. Never had more than a 5 min wait for treatment to start and Greg always made sure if he couldn't see me immediately that I had warm ups to work through, making the best use of my time.
2019-10-03
The location was very well equipped with lockers, changing rooms, and a shower. If I arrived early for an appointment I was able to check in and head down to the PT area to start warming up. The staff was helpful and friendly when asked for ice or help with setting up equipment.
2019-10-03
I worked with several techs and aides and they were all wonderful! I didn't know all their names but I was often helped by Josh, Silvano and Diana, however all were great and I never had a long wait for any assistance.
2019-10-03
Tom Anderson. No bad experiences whatsoever. Always courteous and knowledgeable.
2019-10-03
All of the techs were very good. Wahleed and Caroline were exceptional.
2019-10-02
would be nice to see shared equipment like yogamats wiped down after each use; some folks sweat more than others!
2019-10-02
Tom was a very good Tec. Great convo and very informative.
2019-10-02
Everyone I worked with was fabulous.
2019-10-02
The staff I interact with are wonderful - Karyna, Angela, Emma - all lovely, kind and helpful.
2019-10-02
emily great
2019-10-02
I never once had to wait for my appointment. The waiting areas are comfortable and the staff at desk are all friendly. The PT aides were all enthusiastic and helpful and friendly and made me feel comfortable.
2019-10-01
miguel was very thorough but not too wordy, which i appreciate. sometimes you don't need too much instruction
2019-10-01
The techs were superb! I really appreciated the extra guidance and care.
2019-10-01
all the techs have been wonderful!
2019-10-01
a place that makes you feel at home
2019-10-01
Emma, Kevin and Angie made tremendous effort and succeeded in making an uncomfortable time less uncomfortable. They were friendly and fun to talk to.
2019-10-01
I worked with almost every tech and had wonderful experiences with all of them!
2019-10-01
Jason Ury
2019-10-01
The front desk was cordial and answered all of my questions. However, I came in for a hand/wrist/forearm injury and it was hard to fill out my forms at first. I felt like my first meeting was harder because it hurt to fill out the forms. It would have been easier if there were other options or if I'd been reminded to bring someone to help.
2019-10-01
I had great and supportive experiences with all techs and aides at the Chelsea location.
2019-09-30
Not sure of names, but everyone was very eager and happy to help.
2019-09-30
Had various aides, don't remember names, but all were very nice, very capable, very pleasant
2019-09-30
Karina and Anita
2019-09-30
Marilyn and don't remember the others names but all were excellent.
2019-09-30
my experience with the entire tech team was great
2019-09-30
I have worked with many or all of the technicians and have thoroughly enjoyed working with all of them. I will be sad to leave their care and thankful for their demeanor and professionalism for a very long time.
2019-09-30
Luis, and he was great. All the aides I worked with were friendly and attentive.
2019-09-27
some are good, some aren't, but most are
2019-09-27
having the therapists' workstations in the middle of the room is a little odd... also if you have to use their stations to balance it's weird if they're standing there working 10 inches away from you while you try to balance. ALSO it seems unsafe that the device that heats the heating pads with STEAMING HOT WATER is in the middle of the room. sometimes i've been doing a balancing exercise holding onto the ledge right near the hot water and someone will come along and open the box to get a heating pad when i'm right there trying to balance. not only is it a distraction but the hot water/steam seems potentially dangerous.
2019-09-27
both Christina and Miguel were great.
2019-09-27
I think this was a wonderful experience, thanks to the staff, everyone has encourage me and treated me with kindness and courtesy
2019-09-27
Derek Lee - very good experience. Derek was professional, easy to work with and knowledgable.
2019-09-27
This PT’s mannerisms are beyond EXCELLENT! There’s no words to describe her professionalism, courtesy, etc.
2019-09-27
I've worked with a bunch of techs: Al and Kevin, Cory, Deondre, Laura, Waleed, Miguel, Ben. I've enjoyed working with all of them, and I feel like I've learnt something from all of them. Special thanks to Kevin for breaking down exercises that would be extra useful for climbing, and to Miguel and Ben for perfecting my squat form :)
2019-09-27
Shannon and Wes and they were both great!
2019-09-27
I do not remember the name of the techs/aides. Overall, I have no complaints or concerns.
2019-09-26
I love this Team!!
2019-09-26
I had Nas, Jason and Mehul and they were all kind friendly and super helpful and patient!!
2019-09-26
All good.
2019-09-26
Kathleen knows her stuff, very helpful.
2019-09-26
different aides all good
2019-09-26
they were all excellent
2019-09-26
Mehul, Carly, Nas, Joe, and ERAN were all a joy to work with.
2019-09-26
Christina and Drissa Are awesome give them a raise
2019-09-26
Lexi!
2019-09-26
Mosha and Andrew are especially good aides and Amir was great PT
2019-09-26
Everyone was very friendly, happy to see me every time I showed up, and always very helpful.
2019-09-26
I've had good experiences with all of them - Neema, Olivia, Teddy (I think that was his name? Sorry if I've got it wrong!). They were especially helpful in making sure that my form was good when I was performing the exercises.
2019-09-25
Danielle, Briea, Jordan, Matt and Jennifer were all great, I spent the most time with Danielle and she was great
2019-09-25
Techs were all very friendly and helpful
2019-09-25
Everyone that I worked with was really great - so friendly and helpful. They always explained exercises thoroughly and made sure I was doing them correctly. It seemed like everyone was always willing to help if you need it which made the enviornment very relaxed and comfortable.
2019-09-25
Worked with numerous techs / aides. All were helpful and encouraging.
2019-09-25
Amy, Patrick, Luis..all outstanding!!!!!!! They are caring, professional and fun to work with
2019-09-25
Very friendly staff. Loved everyone i met...
2019-09-25
Jared and Bria were always helpful, attentive, and full of positive energy.
2019-09-25
Donald Square is the best, a true professional, and lots of experience!
2019-09-25
excellent treatment and care
2019-09-25
martin
2019-09-25
Everyone was always extremely affable and attentive--Joe, Carly, Henry (whither Henry?), Nas, Ari, Mike, EVERYONE!
2019-09-25
Anthony, great dude
2019-09-25
All of the techs were amazing. Friendly and helpful. Can't say enough good things about them.
2019-09-25
Very nice environment, every single staff member is great!
2019-09-24
Kurt was very helpful. Michelle (my PT) was amazing!!
2019-09-24
I worked the most with Jen, Matt, Jordan and Autumn - all of whom were a pleasure to work with. They made PT fun and challenging. All of the techs are so nice and personable such a joy coming here!
2019-09-24
Every aid/tech I worked with was very helpful
2019-09-24
Really think the culture of the staff is very friendly, its a great enviroment.
2019-09-24
My therapy with Jeff along with my exercises with the staff, especially Shannon and Michelle, made me feel confident that I would be able to regain my strength and mobility.
2019-09-24
Everyone who helped on each visit from front desk to the tech/aids were outstanding.
2019-09-24
Very friendly staff. Loved everyone i met...
2019-09-24
Karyna, lexi, ben and michelle
2019-09-24
Everything was great although treatment area is crowded at times!
2019-09-23
All have been wonderful.
2019-09-23
I had never done PT before so the first couple of times i didn't understand the hand-off between the therapist and the techs/aides (i was like, why are all these people giving me instructions? why is my therapist seeing so many patients at the same time?) so maybe can explain it to new patients!
2019-09-23
All of the techs/aids were friendly and helpful.
2019-09-23
manny and Michael were very helpful, with assisting Kristen and giving feedback
2019-09-23
Ben and Julia were great. Gave good directions and helped when I needed it. Thanks!
2019-09-23
All of the techs are wonderful. I especially love Grace and Masha. Their directions are clearly communicated and well demonstrated and they are patient if and when corrections are required.
2019-09-20
Everyone was friendly, respectful and helpful.
2019-09-20
Manny: extremely helpful and supportive with exercises, supplies and everything else
2019-09-20
The techs were all excellent.
2019-09-20
Brian, Richie, Wesley, Shannon
2019-09-20
my treatments were painful at times but this was due to the injury
2019-09-20
derek lee...see above...phenomenal
2019-09-20
EVERYONE HAS BEEN WONDERFUL THE CARING AND PERSONAL CARE
2019-09-20
pATRICK, MISA
2019-09-20
Jarrod - always very friendly and happy to help. Great at explaining exercises and answering questions about them.
2019-09-20
Megan was great at the front desk.
2019-09-20
Manny
2019-09-19
everyone is great. the space is a bit crowded
2019-09-19
Jordan was great and was constantly available when needed. Super friendly and made me feel extremely comfortable throughout.
2019-09-19
Johna & Manny were great techs
2019-09-19
I mainly worked with Walid, who was great. All of the other techs that I worked with were good too.
2019-09-19
All of the techs/aides I worked with were awesome. They paid close attention to the quality of the movements I was doing and offered useful tips and corrections to my posture.
2019-09-19
very friendly and helpful staff, actually amazing!
2019-09-19
I worked with a number of techs/aides and they were all extremely friendly, positive, and helpful. Even if I only worked with them once, they would remember my name and say hello during my other visits.<br />
<br />
Also, I started at the 44th st location, which was cramped and hot and I felt like I had to search for someone to tell me what to do. No one seemed to know what exercises I had done before so it was hard to be confident that I was getting the right care. But this location has been bounds and leaps better!
2019-09-19
always friendly and always said god morning, which isn't always easy at 7 in the morning
2019-09-18
Encouraging and helpful aide- also volunteered tips and ways to improve my exercises.
2019-09-18
The front desk staff is super nice. Shiann is terrific
2019-09-18
Upper area very crowded at times.
2019-09-18
Nick
2019-09-18
Ben and Ty were both great
2019-09-18
Brian and Gus -- they were super helpful and patient and vigilant about making sure I did everything correctly
2019-09-17
There were a few! Angie, Karyna and a few others. They're bomb and contribtue to a great atmosphere in the clinic.
2019-09-17
All my aides have been wonderful
2019-09-17
Im terrible with names. Had 5-6 techs all were super helpful
2019-09-17
Jamie
2019-09-17
all of the tech aides were very helpful
2019-09-17
The staff here is super friendly and the absolute best. That is why I chose to come back here for a second time!
2019-09-17
they all assisted me from time to time and were very friendly and helpful
2019-09-17
Diana<br />
Kevin<br />
KIrk<br />
A few others--all fantastic. Professional, engaging, and very helpful.
2019-09-16
Justin
2019-09-16
Having to wait until the exact moment your appointment starts to enter the area is kind of a meh experience. Also sometimes the floor is very busy and it's not as good of an experience.
2019-09-16
Very cold in the work-out room. Very hot in the locker room.
2019-09-16
The front staff are great and i was pleasantly surprised when they remembered my name after only one visit!
2019-09-16
Such a warm, fun, encouraging environment.
2019-09-16
no comment
2019-09-16
Jared was a pleasure and always helped explain exercises with professionalism.
2019-09-16
Jared
2019-09-14
Alice and Kevin. Great experience. alice was especially attentive and nice.
2019-09-13
Jason was super nice and helpful
2019-09-13
Everyone was very nice and helpful.
2019-09-13
Whalid, Miguel, Very good
2019-09-13
Karyna was terrific as were all the staff.
2019-09-13
Grear
2019-09-13
juan correa, Micheal, Manny.
2019-09-13
Bhavik, Mary , Nordisand Dorse(sp) We’re all great to work with
2019-09-13
The staff at the front desk were really welcoming every time (even so early in the morning!) and I loved working with the PT techs, who each made my morning brighter and were knowledgeable and caring.
2019-09-12
Olivia and Teddy are really knowledgeable and were a great help when learning new exercises.
2019-09-12
Carl and Jo: good!
2019-09-12
Friendliest office I have been to.
2019-09-12
all of them were great
2019-09-12
I had most interaction with Josh - he is very pleasant and helpful. Also Kevin a couple of times - he also is very pleasant and helpful
2019-09-12
super friendly, super helpful
2019-09-12
When the place is busy, I experienced waiting times.
2019-09-12
Couldn't have asked for a better team - Deanna, Masha, and Claire were all EXCELLENT. They kept me honest on my form, were always fun, and really helped me develop. I never felt like I was getting passed off.
2019-09-11
Every time I came in I felt like a celebrity- everyone was so friendly and personable.
2019-09-11
Jason Kang
2019-09-11
I interacted with 5 different techs, some were good, some were just ok, Diondre was good
2019-09-11
Also on schedlue. The staff works well together and help each other out so many can be served at once. It helps that the Palestra is so beautiful and also helpful.
2019-09-11
Tom Anderson, he pushed me, but pulled back when necessary
2019-09-11
Worked with a number of techs and all experiences were great. Good attitude and very friendly. Very competent in demonstrating exercises
2019-09-11
Lea was amazing. Both Mary and Drissa were incredible and extremely friendly
2019-09-11
Aids changed from week to week, but all were super descriptive in their explanations of the exercises, incredibly helpful and professional.
2019-09-10
Thomas Bracia
2019-09-09
With any/all outpatient clinics, the gym is packed and the each therapist has 2-3 other patients at one time... which sucks - but thankfully the tech/aide was well-informed and helpful with all in-gym workouts
2019-09-09
Ben Kraus & Eric very capable & courteous. I particularly appreciate that they made no assumptions about my therapy because I am a senior. They asked what my goals were & helped me to meet them.
2019-09-09
everyone who helped me was great. super helpful and explained everything/ watched me to make sure i was doing each exercise correctly.
2019-09-09
Olivia, Nema, Teddy..All excellent
2019-09-09
Everyone was fantastic. Professional and attentive and good at managing all the clients even on days when the office was very busy. I did not ever feel overlooked or unattended to.
2019-09-09
everyone really is terrific.
2019-09-07
Had several aides, sometimes more than one per visit. Mostly professional.
2019-09-06
I worked with Leslie the most, and she was extremely helpful and personable.
2019-09-06
lady who sits to the left (Kiara) when you walk in is extremely nice and helpful
2019-09-06
Everyone was always helpful and professional.
2019-09-06
Excellent.
2019-09-06
Worked with a number of techs and all experiences were great. Good attitude and very friendly. Very competent in demonstrating exercises
2019-09-06
Ben helped me so much even though I stopped seeing him due to schedule changes the last few months
2019-09-05
Masha - she is great. Very pleasant and knowledgeable.
2019-09-05
There was never any wait before going into the treatment area and everyone at the front desk was always so kind. I mentioned everyone before, but the techs that were working a lot during the time I was here were all wonderful (Mehul, Joe, Mike, and Nas). And Aaron of course was great, too, but he's since departed from Spear. Everyone was attentive, knowledgeable, and kind! I felt like a part of the Spear family.
2019-09-05
Henry Fok, Nas Chittumuri, Mehul Panchal.
2019-09-05
Kristen, Manny and Michael were always professional, friendly and helpful.
2019-09-05
Never had to wait for anything, the staff was always checking in to make sure everything was going smoothly. Everyone was friendly and attentive.
2019-09-05
I love Ben and Lauren! They have been so warm and friendly, easy to talk to, really helpful.
2019-09-05
Grace at 30 Broad St is an AMAZING PT tech/aide. She is very enthusiastic, friendly, and is a great coach during ladder drills!
2019-09-05
Kristen and her team were very knowledgeable about my problems and how to address them. She staged the progression of the treatments so that I would not overextend myself, but would make constant progress in developing my core strength.
2019-09-05
I'm sorry I don't recall the names of the aides who occasionally helped. But each one was very courteous and knowledgeable.
2019-09-04
Miguel, Ben and Corey are all great techs/aides to work with
2019-09-04
Everyone on this team is very friendly and obviously tries very hard to be helpful Rachel was amazing.
2019-09-04
Nina is great.<br />
Reid is great.<br />
Julia is great. <br />
Everyone is great.
2019-09-04
really loved working with Kwame, it was great seeing him when he came back from school, manny and will were also great
2019-09-04
These people are all excellent human beings.
2019-09-04
AMANDA veryprofessional and responsive to all questions
2019-09-04
I worked with a few aides but they were all extremely friendly and gave great instructions and corrections.
2019-09-04
Al was excellent! No complaints whatsoever
2019-09-04
Mary - good experience
2019-09-04
Bria, Jordan, Matt. Elaine is lovely and very energetic! There is a good vibe on the treatment floor.
2019-09-04
Jared, Bria, Maddie, two more I forgot. Front Desk was very helpful with all insurance questions, they even let me know my insurance covered massages
2019-09-04
Naz, Shoshanna, and Nihul were very nice!
2019-09-04
Louis Gracis
2019-09-04
Helped by Emma and Karynna mainly. Both helpful, friendly and knowledgeable.
2019-09-03
Michelle. She was great. Really did a good job in helping me strengthen my shoulder area and now when I play hockey my shoulder feels very stable and strong.
2019-09-03
Kristen Markoe. I cannot say enough positive about her!
2019-09-03
Amanda is a wonderful caring therapist. She has me moving my finger back to better than ever !
2019-09-03
All of the techs.
2019-09-03
Drissa is fun to work with and very helpful the other aides I worked with were too.
2019-09-03
I have worked with all of the aides/techs at the 56th street location and have found them all to be knowledgeable & willing to help. Each one of them contributed to an overall positive experience.
2019-09-03
I have worked with all of the aides/techs at the 56th street location and have found them all to be knowledgeable & willing to help. Each one of them contributed to an overall positive experience.
2019-09-03
Michael, Manny, Johna, and Wilhelm. Michael is a.k.a. my best friend. Best French-speaking friend too. He is funny, nice, and even does the exercises with me when I don't want to (which is quite often). Manny is similar to Michael, he's very nice and funny. So is Johna. And she also speaks French! They're all great at distracting me, especially when my knees hurt or I don't want to do the exercise. Wilhelm... is special. He's annoying, but in a funny way. Like the others, he's nice. But I swear to god, if he ever mimics taking a photo of me (long story), I WILL push him into a double-decker bus (or a triple-decker, if that exists). But yeah, they're all cool and I'm definitely gonna miss the ones who I don't see anymore.
2019-08-31
Wesley was my tech/aide and I couldn't have been more grateful for that. He is so sweet and funny and helpful along my road to recovery. I will miss him and Jeff so much!
2019-08-30
Matthew. Excellent, skillful and friendly support of my exercises.
2019-08-30
I have worked with all of the aides/techs at the 56th street location and have found them all to be knowledgeable & willing to help. Each one of them contributed to an overall positive experience.
2019-08-30
Caroline and Corey were both excellent
2019-08-30
Brittany is my main source of contact here but everybody I dealt with have been great.
2019-08-30
The front desk is always so helpful. I never had to wait to see my PT. I got nothing but great things to say about the Spear Team .
2019-08-29
Never waited for check in at the desk.
2019-08-29
Danielle
2019-08-29
It's a really busy location so sometimes it felt crowded for so many patients and therapists.
2019-08-29
Shannon Greenwald is fantastic and I'd recommend her to everyone!
2019-08-29
Fantastic experience, both the tech and aides were extremely attentive and encouraging through my rehab
2019-08-29
Emma and Khari!!
2019-08-29
Cody is extremely sympathic. Rest of the staff was very helpful too by giving advice. I was enjoying coming to PT sessions.
2019-08-29
Etta, Leslie, Jeff
2019-08-29
Kristen is wonderful. She was great to work with -- knowledgeable, experienced, and great to work with.
2019-08-29
Meghan was an amazing PT - she helped me better understand what was causing pain and a realistic management plant. She is super friendly, funny and easy to talk to as well, which made the appointments even more enjoyable.
2019-08-29
I was always able to go straight to my appointment with no wait; everyone was welcoming
2019-08-28
All the aids were friendly and excellent. Keep up the good work. Willhelm, Kim and Manny were especially good.
2019-08-28
Kurt and Josh was very helpful.
2019-08-28
Jeff - personable, paid attention to form, made good corrections
2019-08-28
All of them were GREAT! I believe i worked with Silvano, Kayla, and Amanda the most and all were perfect
2019-08-28
Shoshanna and Joseph - They were both extremely helpful with exercises
2019-08-28
Everyone was professional and friendly
2019-08-27
I had so many,whalid, dwade, caroline, cory all amazing!
2019-08-27
Where do I start? There is not enough room. All staff greeted me always with a smile. All aides were helpful and willing and ready to assist me. The facility is beautiful. Staff remembered my name even if they were not my therapist. I NEVER had to wait (and I came for almost five months).
2019-08-27
Everyone was super nice and encouraging- Marilyn, Michael and Anthony.
2019-08-27
All the tech/aides I encountered were wonderful! Jared--was particularly thoughtful and seemingly interested in my recovery. Matt, Bria, Autumn, Jen, and Jordan made me feel comfortable during all my visits.
2019-08-27
Cydni
2019-08-27
Everyone in the office seemed genuinely interested in helping me.
2019-08-27
everyone was extremely helpful and did things with a smile
2019-08-27
Always exactly on time or early. I loved that everyone knew my name and treated me like I belonged and was 'part of the family.'
2019-08-27
I had the pleasure of working with various techs my time here. I worked a majority with Muj and Anthony who made sure I never waited long between exercises. However each Tech was positive, explained the exercises well and was attentive to make sure I was doing my work correctly.
2019-08-27
Leslie and Meek (spelling?) were the best! Always had a good time with them.
2019-08-26
Jared- Any of the staff - Therapy tech aid are really good. I enjoyed every one of them.
2019-08-26
Deandre is great!
2019-08-26
Jared is excellent, courteous and helpful!
2019-08-26
Bria, Jared, Jenn and Jordan: all were knowledgeable, friendly and supportive.
2019-08-26
Overall everyone is very welcoming! :)
2019-08-24
Jeff was typically my tech and was very helpful and a pleasure to be around
2019-08-24
All of the techs were concerned, smart, and energetic. We made each other laugh so hard!! Thank you Karl, Hudson, Kevin, and Karina!
2019-08-23
You have created a great atmosphere that is not intimidating at all; you all bring a very open and friendly vibe together with professionalism where everyone is aligned on ensuring the client is comfortable and confident with the exercises they need to do.
2019-08-23
Kathryn M and she was great.
2019-08-23
You have created a great atmosphere that is not intimidating at all; you all bring a very open and friendly vibe together with professionalism where everyone is aligned on ensuring the client is comfortable and confident with the exercises they need to do.
2019-08-23
Joseph Kim - good
2019-08-23
Today, I worked with Karyna Serrano. She was great! Very friendly and engaging.
2019-08-23
Benjamin Kraus - he was amazing, courteous, and taught me a lot about mobility.
2019-08-23
Shannon - Excellent!!!!!!!!
2019-08-23
Please see my previous comment. It should cover everything and all. :)
2019-08-23
I have only ever had great experience. I have had Talia, Quamey, and Will.
2019-08-22
Good!
2019-08-22
Karyna and Chari are the best. They are always willing to help with a smile and make my sessions pleasant.
2019-08-22
Worked with Karina and Masha. They were both really professional, helpful and friendly. Showed care, concern and were very careful in explaining and training me to do what I needed to do. I especially appreciated the time they took to demonstrate everything i needed to do. Really great experience.
2019-08-22
Marylin -sweet and helpful
2019-08-22
all staff were friendly and I loved spending a few extra seconds to get to know them
2019-08-22
Mary and Paul are great
2019-08-22
Everyone in the front desk and tech team were wonderful! Extremely helpful and professional
2019-08-22
Angie has been extremely polite and helpful
2019-08-22
Karyna was great!
2019-08-22
all the tech/aides are amazing. always on top of every patient. always making sure all our needs are met - that every was good and that we were feeling good and had no pain while doing an exercise and extremely helpful and friendly
2019-08-22
Angie, Kari, and Karina. All three techs very very helpful and attentive. Sometimes their instructions (number of reps, length of holds) were a little different from instructions given by physical therapist.
2019-08-22
Treatment area too crowded
2019-08-22
Jared is very talented with a great demeanor. He was good at judging best level of exercise and answered all questions clearly.
2019-08-22
Sebastian also provided excellent care
2019-08-22
she was great. super nice. so was anthony even though i only had him once.
2019-08-22
Good!
2019-08-22
Wes,Gus, Richie - all super friendly and funny, creating a really comfortable environment. Gus is great with making sure I keep my form.
2019-08-22
Manny; considerate, helpful, calm
2019-08-22
Had a variety of aides all week very helpful!
2019-08-21
Jenn Crowley was often my tech and she was great. Super friendly and very professional with the exercises. Definitely a standout.<br />
<br />
I also really appreciate that the chelsea location has lockers. Super convenient.
2019-08-21
I think I worked with all of them at one point or another and all of them were excellent. They made a point of checking up on me periodically, greeting me by name and give appropriate feedback and encouragement.
2019-08-21
Mike, Ariana, Carly, Joe. THE BEST i love them all. so attentive and friendly
2019-08-21
Miguel was always positive and knowledgeable. He motivated me to work harder on the more difficult exercises!
2019-08-21
I have worked with all the techs, They are knowledgeable, provide good guidance and observant in each situation. There is little wait time even when the gym is very busy.
2019-08-21
I had good experiences with most of the techs. The only piece of constructive criticism i want to give is regarding Karyna. First, I think that she has a great attitude and social skills and i see that it makes the environment better at spear. That being said, she sometimes says things that are patently false about acl reconstruction recovery, like that a patient can have a full recovery in three months, or she tries to push me harder than i believe i should be pushed, like asking me to use a heavier weight. I believe that she shouldn't do these things because she isnt qualified to do so and her comments could make a patient feel discouraged because they arent recovering as fast as she suggests is possible. overall, the techs are very helpful!
2019-08-21
Shannon was amazing! She was so helpful and always made sure to explain the exercises and reason why they are helpful
2019-08-21
Not only did every member of the staff treat me with the utmost respect and kindness, I never felt unattended or needed to wait for my appointments. Even upon arriving early, Justin already had me working on exercises.
2019-08-21
All the aids are great - Mehul, Ari, Nas, SHoshana, Corly, love them all!
2019-08-21
josh and jen were great!
2019-08-21
Everyone was amazing!
2019-08-21
the treatment area's temperature was extremely warm. It was very difficult to go to work after working out in this warm area. If not for the great work of Josh, I would have looked for a different physical therapy group
2019-08-20
Aaron was one. He was always great. All the techs/aides are wonderful.<br />
The treatment area could be improved. Very small space and frequently crowded. Not enough changing rooms, Despite these conditions, the PTs and aides were professional and able to work effectively.
2019-08-20
Carley was always really clear and helpful with getting me started and working through my routines. Great descriptions of how each exercise should feel and what it should be ideally doing for me.
2019-08-20
They were all great.
2019-08-20
Karyna has always been ovely
2019-08-20
The entire SPEAR experience has been wonderful. From the time I walk in I've always been greeted immediately, and welcomed into the treatment room right away. The space is great and every single tech/aide has been a huge help and friendly. Kristen and all of the techs/aides have made my experience. Especially Manny and Willhelm.
2019-08-20
somer meyer very good experience great help treatment easy to talk to
2019-08-20
All the techs at the 70 Pine location were amazing. They made sure to take their time to explain each exercise and make sure I felt comfortable.
2019-08-20
All tech aides were good.
2019-08-20
The room is a little cold but it's otherwise great.
2019-08-20
Savana (?) was great; everyone polite and helfpul
2019-08-20
very pleased with all techs and aides at the Financial District location
2019-08-19
Room was not the biggest space (but probably standard for New York), but even with multiple patients doing a variety of exercises, the staff always made it work! Equipment was plentiful and all different types.
2019-08-19
Everyone was extremely friendly and attentive. The second I finished an exercise, a tech noticed and immediately went to Don to determine my next exercise. Extremely efficient - especially for the amount of people being treated at that time!
2019-08-18
All were great, in particular DeAndre, Waleed, Corey, and Al (apologies to any of them if I misspelled their names).
2019-08-17
Manny was great. He showed me exactly how to do the exercises. Michael - I think that's name did as well.
2019-08-16
Autumn was very nice and supportive.
2019-08-16
I worked with four tech aides during my treatments all were knowledgeable supportive and attentive.
2019-08-16
N/A
2019-08-16
Everyone at Spear is personable, funny, and smart. Every conversation I've had with Brittany or any other staff member has always felt like an interaction with a friend as much as a PT.
2019-08-16
I had many therapists are were caring kind and knowledgeable
2019-08-16
so friendly, personable, good sense of humor
2019-08-16
Over the 8 months I've worked with many and they have all been great, wish I could remember everyone's names!
2019-08-16
Julia was great
2019-08-16
Michael...he is a wonderful, positive influence on improving from injury
2019-08-16
I've had the pleasure of working with Jared, Jen and Bria - all of them were super helpful, encouraging and a pleasure to be around. They made me feel way more capable.
2019-08-16
all were lovely, positive, and encouraging. great group of people
2019-08-16
Terri has a great sense of humor and we laughed through sessions.
2019-08-16
Lea was great, extremely helpful with lots of energy
2019-08-15
All the techs were very pleasant to be around and were very helpful, but two rockstars stood out: Jen and Jordan. They always remembered my name, always asked how I was doing, and didn't mind my incessant questions at times. I was incredibly appreciative of their help!
2019-08-15
Jordan was great and showed me exactly how to do the exercises and clarified when I didn't know exactly what to do
2019-08-15
I have a wonderful experience with Rachel and with Jeff
2019-08-15
The staff is great!
2019-08-15
Lexi, Karyna, Kevin, Angie, Emma
2019-08-15
Brittany
2019-08-15
comprehensive proactive analysis of payment and insurance options
2019-08-15
Aaron - Great experience
2019-08-15
All the techs were great and very helpful!
2019-08-15
all excellent
2019-08-15
Beautiful, spacious, gleaming facility!
2019-08-15
All aids were fantastic and super friendly. I felt supported during all my visits.
2019-08-14
Everyone was extremely courtesy and friendly and everyone was part of my recovery procees.
2019-08-14
The tech/aides that helped were Ariana Thakurdeen, Joe, Mike and Mehul. They were each very caring and would pay attention to see if I was doing an exercise incorrectly and help to nicely correct me.
2019-08-14
Treatment area sometimes felt a little crowded/cramped.
2019-08-14
Shout outs to Miguel, Lauren, Waleed and Diandre! They were all very helpful! The whole staff and techs were very courteous and friendly.
2019-08-14
Gabriella Marinaccio provided excellent physical therapy for my right ankle, which had a total replacement.
2019-08-14
corrina, angie, khari, emma , kevin & lexie--all wonderful and always involved in my care & comfort!
2019-08-14
Techs have been awesome. Super-helpful -- provided specific feedback, didn't let me off easy. Mike especially.
2019-08-13
Mike made coming here entertaining. His energy is contagious and fun. <br />
- Signed Keshia Cole Hugh Jackman
2019-08-13
They have all helped me at one time or another and have all been great and super attentive.
2019-08-13
Enjoyed very much of my each appointment
2019-08-13
Quick and easy check in
2019-08-13
All A+.
2019-08-13
All the aides were friendly and helpful and helped make my PT experience productive and fun
2019-08-13
Manny and Svetlana were both knowledgeable, effective, and great communicators
2019-08-13
Megan at the front staff is great! Super friendly and kind. Limited/no wait to get appts started, consistently began on time.
2019-08-13
Always engaging throughout our sessions and a great mix of teaching and conversations with everyone in the office
2019-08-12
I worked with many techs during my 8 months at Spear and they were all friendly and knowledgeable and invested in my recovery.
2019-08-12
Manny did a great job of explaining certain exercises and providing modifications to exercises if needed. Very knowledgeable and professional.
2019-08-12
Perfect in every respect.
2019-08-12
I was helped at some point by almost all the aides and they were all great! Even though they see a ton of patients they always remembered my name and were great about checking in on me.
2019-08-12
Every single staff member was welcoming, friendly, and helpful. The team worked very collaboratively and put clients first.
2019-08-12
Kevin helped me a couple of times, and Karina helped at the end of multiple sessions. Other aides helped with ice and some exercises a few times. All of the techs were great and everyone was friendly.
2019-08-10
Jared was very knowledgeable explaining everything. A rising star in the field!
2019-08-09
All teh support were pleasant and eager to help when requested. Prompt cleaning of the general area after client use.
2019-08-09
I was always able to go straight to my appointment which helped me fit them into my busy work schedule easily.
2019-08-09
Everybody was excellent.
2019-08-09
Jared and Jen were great!
2019-08-09
Luis and Ricky and Patrick were all excellent.
2019-08-09
Tech / Aide was also awesome.
2019-08-09
Tech/aide were professional and helped create smooth transition between exercises.
2019-08-09
Manny and Kim were awesome!
2019-08-09
Jessie is amazing and super helpful!
2019-08-08
I didn't have any specific techs/aides. That being said, each one I had was very helpful.
2019-08-08
Cyndi was exceptionally thoughtful and kind while treating my ankle. I have been going to PT for nearly 30 years and have never had better treatment. I'm on the mend thanks to this group!
2019-08-08
all staff was great - very attentive and professional. I rarely waited between exercises or activities.
2019-08-08
Bria - great; George (?) - great; Tia (?) - great; Jared - great
2019-08-08
Manny was always a delight!
2019-08-08
Manny and Kim were great and helpful!
2019-08-08
The staff here is great. My only concern was sometimes there were so many patients and space was tight.
2019-08-07
Kevin B. was often my tech aide and he was always incredibly friendly and smiling while helping with ice or moving equipment. He was a joy to work with!
2019-08-07
Karl and Meagann
2019-08-07
Andrew John Wolfanger
2019-08-07
Staff always very professional
2019-08-07
The staff has been amazing throughout this whole process. Very courteous and helpful!!
2019-08-07
I've had several different aides and techs and they've all been very helpful and attentive. Sometimes the wait times between exercises felt like wasted time. I would like if they could tell me a few exercises at a time rather than have me wait around
2019-08-07
Pleasant personality.
2019-08-07
Gary Heller has been excellent at monitoring my progress with my primary diagnosis, and also willing and able to address other muscle issues that I've brought up over the weeks.
2019-08-06
Emily Griffin; She was always understanding with last minute scheduling conflicts and found alternate dates and times in her schedule so that I wouldn't miss a week of physical therapy.
2019-08-06
Kristin, Svetlana, Manny, Kim, and the other staff were always friendly and kind when describing excercises and swapping out equipment.
2019-08-06
Katherine M was great!
2019-08-06
from the start Greg was professional,, friendly and very helpful, explaining things with clarity as we proceeded with PT.
2019-08-06
Eric and Ben were great but Gabe quit after a week, no text, nothing, I mean was it me?! he hit me with the "its not you its me", tore my world apart. For being my cousin he didn't have to lead me on like that.
2019-08-06
Ben was charming and encouraging - always telling me how well I'm doing
2019-08-06
Karina, Masha, Grace -- all amazing
2019-08-06
great experience
2019-08-06
All of Ben's PT aides have been great and very helpful. The facilities and waiting environment are top compared to other places I have been in Manhattan.
2019-08-05
I worked with mostly Eric.
2019-08-03
Matt and Bria were both excellent, patient and quick to demonstrate/answer questions.
2019-08-02
Everyone was always so incredibly helpful and attentive. They were great about checking in on comfort levels and helping when I had questions. Couldn't have asked for a better team!
2019-08-02
Emily is a very compassionate, professional and knowledgeable individual. She provided me with a very specific PT program to assist me in achieving optimal movement and strength in my left shoulder. She is always cheerful and caring and a pleasure to work with. I always look forward to my sessions with Emily and know that she has my best interest and achievement of optimal PT outcomes as a primary goal.
2019-08-02
all staff very helpful, kind, sweet, and funny
2019-08-02
Art and Lauren
2019-08-02
Mary was the aide I worked with. She always kept me on task and in proper form
2019-08-02
Techs were friendly and encouraging
2019-08-02
First Mark Jacobchick - he was awesome. He left the practice and Christine took on my treatment. Again, absolutely superb. She is so knowledgeable, listened to my symptoms and adapted my treatment. Just terrific. Techs were all terrific - especially Muji, Masha and Marilyn. Overall just a great experience.
2019-08-02
Had a really good experience with Jen in particular in terms of physical therapy aide. Really positive and helpful.
2019-08-01
I enjoyed working with Masha, she made sure I wasdoing the excercises correctly
2019-08-01
Very uplifting energetic environment. Motivational and encouraging.
2019-08-01
Can’t complaint anything
2019-08-01
I would like to shout out Manuel for being the best cone/ egg toss partner. Still cant believe we won the whole damn thing. Manny also always helped me with my form and pushed me to work harder. Talia was my favorite tech though. Great girl.
2019-08-01
Ryan + Carly were amazing. Always helpful. Always around and always willing to lend a hand. When it was super busy it didn't matter, I was still taken care of.
2019-08-01
evrybody was very nice and freindly
2019-08-01
Gary was always patient and curious and attentive to my condition and its evolution. He was very encouraging.
2019-08-01
Shannon, Brian and Wesley were consistently helpful to ensure proper form. And even better, their demeanor always made the more challenging exercises easier to manage.
2019-08-01
Before coming back for my second round of PT, I tried another practice (per my doctors suggestion) to ensure I received the right treatment plan. After a few sessions I realized that it was not the right fit for me. They were great, though it wasn't the Spear environment.
2019-07-31
Bianca was always ready to provide the next exercise and was available for and helpful with questions/clarification
2019-07-31
Kevin and Alice are so wonderful!!!!! Always so helpful and make every experience great.
2019-07-31
I worked with several great assistants: deAndre, Cory, Miguel, Ben we all very sweet and helpful.
2019-07-31
Everyone was incredibly kind and helpful
2019-07-31
Jamie was outstanding. Exhibits great expertise and professionalism.
2019-07-31
All were exceptional
2019-07-31
Everyone who helped out Dustin was great.
2019-07-31
Greg Moy , excellent experience
2019-07-31
Alyssa is amazing!
2019-07-31
Honeybear (AKA Manny) and Kimba (AKA Kim) were outstanding. They treated me with care and respect and kindness. They helped make my experience here very positive.
2019-07-31
Only issue is space sometimes crowded.
2019-07-31
.
2019-07-31
staff was professional, cheerful and friendly. They always had an encouraging word which is so important.
2019-07-31
Excellent Service!
2019-07-31
love the 7th Ave techs! everyone always looking out for the patient/client.
2019-07-31
Almost all of the techs helped me at one point and all were very pleasant to deal with. They all demonstrated the exercises for me clearly.
2019-07-31
AJ
2019-07-30
Roob. Excellent professional. Learned a lot from him. He was a great intern/summer associate!
2019-07-30
Talya was great and very helpful! Wilhem was also great.
2019-07-30
Natalia - very friendly and helpful
2019-07-30
everyone is very nice and professional here
2019-07-30
Angie was excellent. Explained exercises extremely well, was encouraging, helpful and a joy to work with .
2019-07-30
The tech/aides are fantastic. So nice and so helpful. Always attentive. Every single one is great.
2019-07-30
I'm grateful and very satisfied with the assistance I received.
2019-07-30
Kim and Manny were very helpful and detailed in their explanations, I felt in good hands
2019-07-30
Emma was my PT & she's excellent. I also met with Maggie for a few medical massages to help with my neck. I've worked with Kevin & Lexi as aides. They're all super helpful & encouraging. Part of my recovery has been from a brain injury where my memory is not always great & Emma/aides would always help review my exercises if I didn't remember them plus email them to me for home practice.
2019-07-29
Etta - pleasant and helpful
2019-07-29
Devon
2019-07-29
could use a stronger air conitioner
2019-07-29
loved working with kim
2019-07-29
loved working with kim and talia, tobin even made them some treats when he came with me
2019-07-29
Good experience with techs but trying to perform exercises in a crowded room was often rather comical.
2019-07-29
only really worked with kristen
2019-07-29
Miguel, Ben, and Corey were wonderful.
2019-07-29
I found all of the tech aides to be very friendly and helpful. They would come right away when I finished an exercise and got me on to the next. They also corrected me if I was doing something wrong.
2019-07-29
Christina was very helpful and attentive
2019-07-26
diandre was excellent
2019-07-26
Brea -very attentive, friendly and helpful!
2019-07-26
Overall great experience but the floor felt crowded at times, so i often felt like i lost some time that i could have spent doing exercises waiting around,
2019-07-26
Front desk staff was always very attentive in checking me in immediately. I love that the front desk staff even took the care to learn my name; it made me feel very welcome every time.
2019-07-26
I worked with multiple and they were always helpful, professional, and friendly.
2019-07-25
The treatment area was a bit too hot in the summer but otherwise comfortable. I was usually assisted by McGill, who was always extremely helpful and made sure my form was good, and he was always friendly and a pleasure to be around.
2019-07-25
Blair was excellent. Very thorough in explanations and demonstration. All the aides was also terrific always helping me through the exercises correctly
2019-07-25
unknown names
2019-07-25
The tech Marilyn is the sweetest and so encouraging. This duo made my experience the best ever. She is gentle yet funny. I truly enjoyed her.
2019-07-25
Patrick ,Amy, Anika,
2019-07-25
Manny Cuadrado is my regular aide. He really pays attention to detail and form during my exercises and is sensitive to specific pain areas, without compromising the efficacy of the work that needs to be done. Love working with him as I feel I am getting the max benefit of my therapy.
2019-07-25
Jared was always very friendly and knew what he was talking about and instructing on
2019-07-25
Excellent experience. Explained every exercise and made corrections to my form when i wasn't executing correctly.
2019-07-24
Everyone
2019-07-24
Alex always ran on time and never had to wait. Very good at balancing clients.
2019-07-24
I worked with multiple and they were always helpful, professional, and friendly.
2019-07-24
Tom Anderson - Excellent !
2019-07-24
Mithun/Don/Joe/Rob/Ari - all great.
2019-07-24
Tyler, Reid both are excellent and made sure I was doing the exercises correctly
2019-07-24
Gina was my PT but everyone from the front desk, to all the techs and aides made me feel extremely well taken care of, from friendly greeting me when I walked in to taking me through exercises and stretches. It sounds corny but by the end I really started to feel like part of the Spear family.
2019-07-24
All the techs were very helpful and particularly enjoyed working with Kevin.
2019-07-24
Lea
2019-07-24
The whole staff is extremely professional, courteous, and engaging.
2019-07-24
Neema has been amazing and super helpful. His experience as a trainer outside of Spear is tremendously helpful, and he is great at correcting form as a result. He is also always super friendly and positive and was a pleasure to work with.
2019-07-24
Wendy and Bianca were the best! So helpful and made appointments fun
2019-07-24
Jessie is a wonderful PT and help made a potentially uncomfortable type of PT very relaxed and stress-free. She would explained everything and answer all of my questions which was very helpful.
2019-07-24
All of the aides have been wonderful and supportive. Thank you for being such a rad team!
2019-07-23
Michele was my therapist and she was incredible. Exercises helped relieve my symptoms and couldn't ask for a better therapist.
2019-07-23
Facilities were always clean and never too crowded for use. PT techs were always friendly and helpful.
2019-07-23
Jason and Jen have helped me before and they were great in explaining and helping me with the right posture!
2019-07-23
All techs and aides are friendly and individualize therapy for each person. Ben was great in honing in on what I had to do to strengthen my neck, shoulders, arm muscles, core and general posture. The exercise I was sent home with were helpful for strengthening as well as getting me out of pain or discomfort as I did routine physical tasks or movements during the day. He created some exercises as so many of the staff does to help their clients. Eric, who was assisting Ben was following the same pattern of exercises. When Ben went on vacation, Alyssa was on target with the different exercises she introduced to me and sent home with me. I really appreciated her constant watchful eye on me as she worked with other clients; she always reminded me of correcting the way I was doing an exercise and giving me positive feedback when having good form and doing an exercise well. Anthony had one session with me last week and was also introduced some perfect exercises for strengthening & conditioning; Anthony had listened to Ben's description of what was needed and also asked me pointed questions to know how he should proceed. The aides Angie, Karyna and Emma have always been there with smiles and pleasant comments as well as being spot on with the exercises they were asked to have me do. They also were great at spotting me as I did the exercises, so I did them correctly and was aware that I was doing well when correct. Upon meeting Lexi, while standing with some therapists, Lexi proved to be a bubbly focused person who always had positive remarks as we passed by each other. I learned some exercises to add on to my regimen, just by watching all other PTs. All are dedicated in having their clients improve their life moves and gain their health back.
2019-07-23
All of the aides were extremely helpful and complimented Nicole very well. Grace was my aide for a few weeks and was a great help.
2019-07-23
Sabrih, Etta and Jeff
2019-07-23
Kevin was absolutely wonderful. Great personality and always incredibly helpful.
2019-07-23
Al Miranda Cory Diondre
2019-07-22
Amy Nathan- she is the best! She is truly wonderful and I could not have done this without her.
2019-07-22
all excellent- Khari, Emma,Angie, Kevin and Karyna
2019-07-22
Marrilyn was very friendly and helpful and corrected my form when my form was off.
2019-07-22
I have had a number of techs and all of them were very friendly and helpful. I will say that sometimes there was a wait to get to my next exercise, but once I became familiar with my routine I could pretty much manage myself. Perhaps I am just impatient or eager to finish while others are fine with resting in between exercises.
2019-07-22
Had the honor of working with several of the techs and aids. They were all outstanding. It felt great just to show up and be greeted by such a supportive staff
2019-07-19
I was able to work with all of the techs/aides and had a really positive experience with all of them!
2019-07-19
The facility is amazing - does not make me feel like I'm at a doctor's appointment and makes me feel like I'm at a gym instead.
2019-07-19
I don't remember names but I always had really great experiences with the people here! super kind and courteous
2019-07-19
Shannon and all of the tech's were very helpful.
2019-07-19
worked with almost all the techs and it was an amazing experience
2019-07-19
Gena was my specialist and she was extremely helpful and truly knows her job.
2019-07-19
Khari and Karyna.
2019-07-18
Excellent service. Really geared towards your needs and attentive. Ashley is also very personable so it's easy to open up about your issues and you also feel comfortable asking questions.
2019-07-18
excellent experience
2019-07-18
Jeff is the best!!
2019-07-18
Shoutout to everyone here, especially Ben and Eric and all the techs and aides. (Karyna, Emma, Angie, Kevin, Khari, Lexi, and all the staff at the front desk!!!)
2019-07-18
Stefanie Cuttita exceeded all expectations. She knows sooooo much. She fixed my dislocated shoulder and saved me from the operation that my doctor thought I’d have to have.
2019-07-17
Ben and Miguel made my experience feel like I was returning back to a comfortable space and they were able to build on work I had done in previous visits.
2019-07-17
Excellent experience
2019-07-17
Everyone is super friendly and helpful!
2019-07-17
none
2019-07-17
Occasionally treatment area is overcrowded, but staff do their best to manage
2019-07-17
See above.
2019-07-17
Only negative was so many techs helped me and I can't remember all names. Particularly helpful and attentive to my form were Laura, Ben and Mike. Because there are so many techs, it would be really helpful if they wore nametags.
2019-07-17
Ben-aide-excellent
2019-07-17
Alyssa
2019-07-17
All the techs were wonderful and encouraging/helpful! I worked a lot with Emma, and Emma was awesome!
2019-07-17
AJ is awesome. So is Emma and rest of the team.
2019-07-17
Emma is awesome!
2019-07-16
Worked often with Jordan, Brea and Jen -- all of whom were incredibly professional and helpful, and they were engaging. Gave me great cues and made sure I knew what was going on.
2019-07-16
Andy and Emma
2019-07-16
Miguel is the best & he definitely didn't pay me to say that!
2019-07-16
Karyna has always been very helpful and nice. All of the techs are always supportive.
2019-07-16
Very helpful! They always checked in on me when I was doing an exercise without Alex, helped me with ice, and helped me restore equipment. I never felt out of place asking for their assistance.
2019-07-16
Lexi was very nice and helpful.
2019-07-15
Michael Fiddle - Dope af
2019-07-15
Front desk staff was always kind and eager to help -- and were always able to help resolve scheduling and insurance questions. Techs were wonderful too and I always felt welcomed and well taken care of! Libby and Leslie were always particularly helpful!
2019-07-15
miguel is GREAT
2019-07-15
gregory moy.
2019-07-15
Dustin<br />
- always heard me out and was very patient<br />
- worked on each and every issue of mine one at a time providing with all the guidance
2019-07-12
Alex Zhaou - outstanding and competent
2019-07-12
Sarah was amazing and helped me heal and regain full range of motion!
2019-07-12
Angie, Lexi and Emma were all great to work with.
2019-07-12
Nina,
2019-07-11
Techs were very attentive and knowledgeable.
2019-07-11
Kim and Talia. They both knew their stuff well.
2019-07-11
Everyone is super nice!
2019-07-11
Friendly aides and caring staff made my sessions great. Kudos Savaughn!
2019-07-11
The aides were great and helpful. Manny is superb.
2019-07-10
The entire staff made me feel at home, challenged and made me strive to be my best. Shout out to Miguel.
2019-07-10
Bishoy <br />
Excellent therapist. Asked the right questions and worked out a program that gave great results.
2019-07-10
Kate Franke was fabulous. She listened carefully and figured out a strategy to resolve the problem that had not been resolved by prior PT. Cannot say enough about her skills, professionalism, demeanor -- lovely person.
2019-07-10
i do not remember all the names of the various techs, but they were all great
2019-07-10
Never any wait. check in and walk right in for treatment.
2019-07-10
Brooke was very thorough on her assessment of my conditions and also took big picture approach. Her questions were aimed to my ailment and also life activities that would aggravate the conditions.
2019-07-10
everyone was always for my comfort
2019-07-10
Jen, and everyone was great. Someone always made sure I was doing the exercises correctly and everyone always checked in.
2019-07-10
Great vibe all around
2019-07-10
Dr. John Mackarey and Carl--both were extremely knowledgeable, kind and made sure I was comfortable. They ensured I didn't over exert myself yet made sure I improved.
2019-07-10
Rebecca Jones is the best! She is the kindest and always the most helpful with everything!
2019-07-10
KIM KIM KIM
2019-07-10
Great experience. 10/10 would do again
2019-07-10
i do not remember all the names of the various techs, but they were all great
2019-07-10
Amy is great at the front desk. I never had to wait to check in and she immediately greeted me as soon as I walked in the door. She was always friendly and kind.
2019-07-09
Alex was fantastic throughout my whole experience at Spear. Everyone at the facility was always extremely friendly and helpful with any questions I had or with helping me improve my form on the exercises I was doing.
2019-07-09
Angie and Emma were awesome and very helpful
2019-07-09
Mahul, Mike, Aaron
2019-07-09
The staff was pleasant and courteous. Made me feel comfortable and explained the movement needed to regain flexibility in my hand.
2019-07-09
It can get pretty noisy. Sometimes that's encouraging and sometimes it is a distraction.
2019-07-09
Lucky to say I had all the tech aides. R icky, Luis, Rafael, and Patrick. I learned as much by what their verbal instructions were as by the physical positions they showed me. It helped to clarify it in my mind. A great way to instruct.
2019-07-09
Drissa and Mary - excellent treatment
2019-07-09
Ben<br />
Miguel<br />
Lauren<br />
And another women <br />
And another guy<br />
<br />
All very attentive and helpful
2019-07-09
A little cramped for space
2019-07-09
sometimes I would say the space was a little overcrowded
2019-07-08
Brian, Jo and Wesley are great, thank you guys!
2019-07-08
Alex Zhao and all of the rest of the staff have been incredibly encouraging, understanding and really helped get me back to how I felt prior to my injury
2019-07-08
Mike, Carly, Joe, Mehul, Ari, Nas, Aaron, Henry
2019-07-08
too many to remember/mention, but every single one of them was excellent.
2019-07-08
All aides have been great!
2019-07-08
Lexi, Angie, Emma, Kevin, Karyena, Khari were all excellent!
2019-07-08
Jacky makes excellent conversation and was very helpful
2019-07-05
Mike was very helpful over the phone and in person, he is always smiling.
2019-07-03
All aides were excellent and helpful.