The following is a real time report from our surveys database. All responses are unedited.
Discharge Survey Results
Q1. Access To Care
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| 3. Our helpfulness on the telephone |
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| 4. Our promptness in returning your phone calls |
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Comments (describe good or bad experience)
5737 responses (click to view)
2019-06-24
I like that I was able to reschedule appointments without penalties or extra charges. Staff was flexible when I needed to make a change.
2019-06-24
no problems getting appointments or changing them when necessary
2019-06-24
Everything was great and everyone was very professional and helpful
2019-06-24
Was easy to reschedule and cancel appointments which was much appreciated.
2019-06-21
Prompt and courteous--always!
2019-06-21
all good
2019-06-21
all experiences were excellent.
2019-06-21
Every time I walk through the door I feel welcomed and extremely comfortable. Every person on the staff is friendly, helpful, and sociable. I've had no bad experiences here, and they were very understanding about rescheduling appointments. I can't say enough good things about this place!!
2019-06-21
terrance was the man! answered al my insurance questions so perfectly
2019-06-21
Was incredibly surprised at how easy it was to my make initial appointment and all thereafter. When changes needed to be made, the team always found a way to make something work with my schedule in order to maintain the consistency in my program. Everyone was always incredibly pleasant and always interacts with patients with a genuine smile.
2019-06-21
This place is amazing
2019-06-20
Extremely friendly staff
2019-06-20
It's not Amy's fault she's so popular that she's booked months ahead! :)
2019-06-20
Jesse and the front desk have always been so incredibly personable, attentive and beyond accommodating.
2019-06-20
Everyone was very quick to respond and got me scheduled very quickly
2019-06-20
Great experience at Spear Physical Therapy
2019-06-20
From day one everyone has been very accommodating..
2019-06-20
great team!
2019-06-20
Overall excellent experience with excellent results.
2019-06-19
Experience has been excellent.
2019-06-19
Everyone has been super helpful and professional, very friendly staff and Kathleen is awesome!!!
2019-06-19
Great experience
2019-06-19
teaching good fun activities . hard working . Jason your a great teacher.
2019-06-19
Jesse handled almost all of my appts. She was super accommodating.
2019-06-19
Perfect customer service at SPEAR!!!
2019-06-19
I have never had a bad experience with anyone at the front desk, reception is alway happy and helpful
2019-06-19
the front desk was always so kind on the phone when I had to call for rescheduling or questions about insurance, especially Ray
2019-06-19
Excellent, compassionate staff who provide excptional and personable care.
2019-06-19
Was always helped immediately via phone. Never long hold times. Very helpful staff.
2019-06-19
Very good experience; the facility is very clean and modern (a prior physical therapy center I used was not) there are convenient bathrooms, areas to get water, changing rooms. The staff is friendly, courteous, and very knowledgeable.,
2019-06-19
Fantastic all around. Perfect experience from beginning to end.
2019-06-19
SPEAR staff have been very communicative and helpful especially when I switched insurances to make sure I had access to care. Nicole has been an absolute god-send with scheduling flexibility and prior to my care with her, Caitlin was also amazing.
2019-06-18
Overall great experience. Very easy to get in.
2019-06-18
Very easy to work with the office on the phone
2019-06-18
George Stramboulis was amazing and professional the entire time. The staff was always extremely helpful.
2019-06-18
Great experience!! The staff is amazing and Spear at 30 Broad is an amazing facility
2019-06-18
All of the staff at Spear are very welcoming and friendly.
2019-06-18
I really enjoyed my experience here. I had never had physical therapy treatment before and I found Spear extremely impressive, friendly, clean, and professional. I trusted my therapist and saw results in accordance with his goals and timeline.
2019-06-18
The reception staff are attentive, friendly and helpful. My single complaint, which I go into detail about below, is that I don't feel like I was given all the information about my insurance and how much of the services it would cover when I was initially seeking treatment. But I also bear responsibility in this and am overall very happy.
2019-06-18
always very helpful
2019-06-17
I'm guessing the Chelsea office is *very* busy, but scheduling was not simple or easy. Additionally some of my calls just weren't answered and weren't returned.
2019-06-17
Workers Compensation has been a little difficult
2019-06-17
Very good experience. Super helpful staff, compassionate and understanding.
2019-06-17
very professional and attentative staff
2019-06-17
The desk staff is very helpful and courteous.
2019-06-17
Great experience very pleasant front desk staff, very helpful. Professional and friendly.
2019-06-17
It took ~2 weeks to schedule my first appt.
2019-06-15
My initial phone call to set PT up told me that the appts were about 60 min and the PT was dedicated to one patient for that hour. Totally incorrect. Most times it was 4 patients. I understand , it turned out not to be a problem for me, but it was grossly inaccurate and based my decision to choose Spear PT . I had other choices.
2019-06-14
I had an excellent experience! Overall wonderful staff, facility and Josh was the best physical therapist I've seen in NYC!
2019-06-14
+ insurance coverage
2019-06-14
Thank you for being so flexible with schedules.
2019-06-14
I had a great experience at Spear. People were professional, easy to talk to, and really seemed to know their stuff.
2019-06-14
Great experience at Spear.
2019-06-14
Staff has been excellent throughout and it's been a much easier process than at most doctors appointments these days.
2019-06-13
Anytime I needed to reschedule any appointments the staff was always friendly and helpful in making the changes for me.
2019-06-13
Everyone was always so accommodating, especially with my insurance difficulties. I always felt that my concerns were addressed, and that the office staff was very prompt with contacting me if there were issues or with information that I had requested.
2019-06-13
I scheduled everything directly with Kristen either in person or via email. She was always very prompt in responding.
2019-06-13
Flexibility when it came to scheduling was fantastic. Last minute changes were handled graciously and was greatly appreciated.
2019-06-13
the attention to detail is great.
2019-06-13
All visits were great. John was knowledgeable and personable. Exercises were well thought out for each visit.
2019-06-13
Making appointments is easy and Wendy is always very helpful and professional.
2019-06-13
very easy to schedule, just wish you weren't so popular so I could get more last min appointments :). good problem to have!
2019-06-13
I found the people at the front desk to be extremely helpful in scheduling etc. They also are very friendly and remember my name / PT.
2019-06-13
Incredibly easy to schedule / reschedule with Megan and John.
2019-06-13
exceelent service. i have already reccommended a friend
2019-06-12
The appointment reminders were great and staff was always helpful and friendly. Appointment reminders by email would be great too.
2019-06-12
Very good experience.
2019-06-12
My experience was great and even better when the clinic wasn't too busy. It might be better to lessen the burden on the PT's by limiting the number of patients they see.
2019-06-12
excellent
2019-06-12
I had a very positive experience -- it was helpful to know what was happening to my leg/back and what I could do to help improve it.
2019-06-12
Every interaction I had with people working at SPEAR was pleasant, accommodating and helpful.
2019-06-11
Everything was great.
2019-06-11
sometimes it was difficult to get appointments after work. needed to book in advance
2019-06-11
Scheduling and checking in for visits and asking questions about insurance was always easy and the folks doing this work are kind and knowledgeable - I especially appreciated Nekka's great work navigating insurance letters - thank you!
2019-06-11
Only complaint was one niggle around switching my card charged from my regular credit card to my FSA. Received some conflicting information around the ability to reverse prior charges.
2019-06-11
Unfortunately sometime I scheduled by phone my appointment they supposed to be with Aleksandra, but when I assist to my appointment few times the therapist was a different person.
2019-06-11
Patient care coordinators were always really friendly, and helped me when there were balloons in the rehab area (I have a phobia of balloons).
2019-06-11
I like the txt message reminder the day before
2019-06-11
Having had PT elsewhere, I can say that my experience at SPEAR is far superior to any other treatment I've received. Lisa is simply amazing at her job and is a fabulous person as well. The entire staff was extremely friendly and professional. The entire experience was superb. SPEAR's emphasis on hiring good staff clearly has paid off. I truly appreciate the variety of exercises and the provision of exercises via email so that I can do them at home. I should add that your reception staff are exceptionally nice and welcoming.
2019-06-10
Receptionists were also very helpful
2019-06-10
Front desk was always friendly and helpful! If I had issues with insurance, they always helped to find a resolution!!
2019-06-10
Having experienced two other physical therapy units in NYC, this is by far the best.
2019-06-10
Scheduling would be easier (excellent rating) if online platform available, but good given what it is
2019-06-10
fix me teice.
2019-06-10
Scheduling was very easy. The staff was considerate if I had to reschedule, and Rebecca worked hard to meet my own availability.
2019-06-10
The FOH staff at MH are warm, welcoming and helpful.
2019-06-10
kristen and elaine made it easy to schedule with both of them back to back so I didnt have to come in 4 times a week and I really appreciated it
2019-06-10
Overall my experience was awesome. Michelle and the support support staff were always friendly and professional.
2019-06-07
Everyone here is a delight.
2019-06-07
It was a good experience.
2019-06-07
Scheduling calls was difficult more due to the lack of availablity not the person helping me.<br />
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The last question is NA because I never left a message
2019-06-07
From the front desk (Allison/Alba) to the technician (Mel) scheduling couldn't have been easier. All were receptive to my early morning requests and did what was needed to honor the preference.
2019-06-07
It was easy to find a PT specialist and schedule appointments.
2019-06-07
I came to Spear barely able to get my right arm to my back pocket without tremendous pain. I was diagnosed with Frozen Shoulder. My principal therapist was Kathy Sarkisian. I could not ask for a better introduction to the physical therapy process. She also told me that my shoulder was a mess! I have no idea why there were so many different injuries! She listened to me very carefully and laid out a wonderful treatment plan. In three months I have virtually full movement, I feared I would need surgery; now that thought is a thing of the past.
2019-06-07
my internal doctor told me to come to PT with kristen because she came to kristen, so i called and was scheduled immediately, everything was very smoothe
2019-06-06
the girls there are the best, professional, accomodating, and friendly
2019-06-06
Excellent all around
2019-06-06
Your front desk - Alison, Maggie, Alba - is outstanding. Competent, courteous, and knowledgeable
2019-06-06
Never a bad experience- very courteous and professional all the time
2019-06-06
Had good experiences overall w.r.t. scheduling appointments. Only issues were from No Fault insurance and getting in contact with them, but I thought it was handled pretty gracefully.
2019-06-05
My schedule is fairly flexible and I'm only 10 minutes away so making an appointment was easy for me.
2019-06-05
Everyone with whom I interacted at SPEAR was nice, friendly and accommodating!
2019-06-05
Great experience, came in injured and discharged recovered and healthy to resume normal activities.
2019-06-05
Meghan was always very accommodating if i ever needed to cancel/reschedule any appointments.
2019-06-05
Been to many PT facilities but this is by far the best run.
2019-06-05
It is always a joy to come in. Everyone is truly happy to see and help you.
2019-06-05
All the staff were extremely helpful.
2019-06-05
I really like the direct communication with my PT when scheduling my appointments! Definitely easier than having to go through one person who's responsible for every PT's schedule.
2019-06-04
Great about appointments, once the insurance extension didn't get submitted but Spear staff was helpful and assured me that even though the extension didn't go through, I would not be charged.
2019-06-04
I had to reschedule alot due to a demanding work schedule. The representatives who took my calls and sent my texts always made it really easy to adjust and I was never made to feel bad about it. Being able to email the PT directly (Kyle) was also super helpful since he often saw changes in his schedules before the front desk.
2019-06-04
Liked the pre-call re: insurance -- helpful to know costs beforehand
2019-06-04
Everything was very clear and straightforward regarding scheduling
2019-06-04
All experiences were good.
2019-06-04
Meghan was always very accommodating if i ever needed to cancel/reschedule any appointments.
2019-06-03
Rescheduling appointments was super easy!
2019-06-03
Sometimes it's been too crowded so that there was not enough space to do walking exercises across the floor.
2019-06-03
everyone is beyond helpful and competent. i love and appreciate you all so much!!!1
2019-06-03
Scheduled with Aleks in person or via email. She was fantastic!
2019-06-03
Everything was excellent - - only room for improvement was had to follow up to discover if insurance was reupped
2019-06-02
Deena always made sure that if I coulnt make it or needed to reschedule she was very accommodating. Very responsive to email.
2019-05-31
Amy has been so helpful and welcoming
2019-05-31
Excellent customer service!
2019-05-31
all staff friendly & helpful
2019-05-31
I had all good experiences
2019-05-31
very satisfied
2019-05-31
Courteous and helpful. I had many questions and whoever I spoke with was patient and helpful.
2019-05-31
I had to reschedule several appointments due to other commitments and it was always a breeze to handle.
2019-05-31
Very accessible
2019-05-31
Friendly, very helpful front desk staff.
2019-05-31
good experience considering my restrictions to Friday only appointments.
2019-05-31
Everyone was always cordial and accommodating.
2019-05-31
Wish you would allow appointments to be scheduled on the quarter and 3/4 hour (:15 and :45). My therapist accommodated me, but it would have been great if he didn't have to do it specially and I could have just scheduled at those times!
2019-05-31
great experience. spear people are my people.
2019-05-30
Always responsive and accommodating. The day before SMS reminders are great.
2019-05-30
Very good experience!
2019-05-30
Everyone is fabulous.
2019-05-30
This has been an incredible experience.
2019-05-30
Very easy to make appointments and cancel/reschedule when I needed to
2019-05-30
Staff and receptionists were always courteous and cheerful.
2019-05-30
Always called and fit me into schedule. Kept me in mind all the time.
2019-05-30
Great and easy process
2019-05-30
The PT folks themselves are excellent phone doesnt answer for hours at a time (voicemail) at the 72nd street location but they eventually return call. ( I had to reschedule appoints due to illness and the timeliness of the return call was important - but admin/receptionist staff was receptive to feedback:)
2019-05-29
it's really challenging to get appointments unless you plan really far in advance.
2019-05-29
I have had a very good experience coming here. the people are very nice and welcoming.
2019-05-29
spears was my go to treatment facility even though my insurance was not covering. great service and care all around
2019-05-29
Ashli was great at scheduling appointments in advance and working with my schedule. The front desk team was also very accommodating and friendly.
2019-05-29
all super easy
2019-05-29
Had nothing but excellent experiences, love that there are students interning. Cody who was interning and helping Meghan was great, you should offer him a job.
2019-05-29
Mostly went to voicemail when I called. (tended to call off hours)
2019-05-28
excellent personal experience with specifically my therapist, Carley - she was understanding and kind and worked with me even though my fitness level was not top notch, she gave me great pointers and tips on how to do home exercises and make things work and adapt for me; the whole team at the 16th street facility was personable and pleasant, everyone seemed to get along really well as a team and were genuinely happy to be there to help me recover and learn my exercises. i never left the facility feeling bad, everyone always made it a point to encourage me and be super supportive!
2019-05-28
The only thing that is difficult to schedule are massages at 6pm.
2019-05-28
Excellenr customer service
2019-05-28
Excellent customer service
2019-05-28
My 3rd time using you guys. I've recommended you to others as well <br />
Always a good experience and results
2019-05-26
very easy to schedule, front desk was very helpful
2019-05-24
good
2019-05-24
Everyone I interacted with was super helpful!
2019-05-24
Front desk/staff was very accomadating when it came to scheduling appointments
2019-05-24
I always got the sense that Spear made every effort to make it easy to schedule appointments and help me understand what my insurance did / didn't cover.
2019-05-23
very friendly front desk staff
2019-05-23
upstairs staff is always pleasant, smiling and gracious!
2019-05-23
Perfection.
2019-05-23
All of my twelve experiences at SPEAR have been exceptional. I received my full schedule of visits ahead of time as well as a revised schedule throughout the process.
2019-05-23
Easy access to care and PT's.
2019-05-23
Whenever I needed to make or re-schedule an appointment, whether over email or phone, everyone was so understanding and so willing to arrange times that were convenient for me.
2019-05-22
John is an excellent PT therapist. Lots of expertise, patient and a great listener. Spear is very lucky to have such a excellent employee!
2019-05-22
the staff was always professional, pleasant and accommodating.
2019-05-22
Was great!
2019-05-22
A very nice facility. All the staff, from the front desk to the trainers are always pleasant and caring.
2019-05-22
I never needed to make a call, however scheduling appointments was extremely easy and handled professionally.
2019-05-21
Did not interact via phone.
2019-05-21
Always easy to schedule appointments.
2019-05-21
Very easy!
2019-05-21
everybody is great
2019-05-21
Everyone courteous and responded promptly
2019-05-21
good enough; no problems; wish it was less expensive; wish PT school was free for PT students and future PT practitioners
2019-05-21
I really appreciated the office was easy to reach via email. I work in an open office plan and it's hard to make phone calls during business hours.
2019-05-20
Amazing. Top notch. Professional. Courteous.
2019-05-20
would love online scheduling of visits
2019-05-20
I never requested a callback
2019-05-20
the front desk was always so nice and helpful
2019-05-20
very friendly staff
2019-05-18
overall a great experience. staff was really easy to work.
2019-05-17
Everyone was extremely nice and accommodating.
2019-05-17
I scheduled my appointments with Michelle in person and she was very flexible with changes as needed via email.
2019-05-17
Very easy experience working with Spear to get information, check insurance, and get appointments scheduled.
2019-05-17
Everyone is very helpful and friendly.
2019-05-17
Very easy experience working with Spear to get information, check insurance, and get appointments scheduled.
2019-05-16
Helpful in scheduling around work hours- either before work (8am) or after (6:30/7pm)
2019-05-16
I was always to have a time slot that worked for my schedule.
2019-05-16
Thank you so much! :)
2019-05-16
There should be N/A for the phone calls. I never really called.<br />
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Overall I had no trouble and enjoyed my time at Spear and the people here. It was fun. Though I'm definitely inappropriate in a social setting. I would be better suited for a small or zero audience.
2019-05-16
Great service at front desk.
2019-05-16
Everyone very courteous and helpful
2019-05-16
Leah was wonderful - super helpful and I actually saw results
2019-05-16
Booked off ZocDoc for first appointment which created confusion about location of apt. Was good after first visit.
2019-05-16
front of house was nothing short of outstanding
2019-05-16
Exception experience across the board
2019-05-16
Front desk was extremely kind and helpful in all steps of the process!
2019-05-16
Always easy to schedule and desk was very helpful
2019-05-16
Emailed Kristen about a new injury and she got me in for an evaluation the next day and even set me up with a doctor for xrays
2019-05-16
Never really called
2019-05-15
Access was great! Online scheduling could make it easier still, but phone scheduling was very easy.
2019-05-15
very helpful in answering all my questions
2019-05-15
extremely professional!
2019-05-15
i liked the text reminders of my appt
2019-05-15
Jason was always available if I had questions, I loved that.
2019-05-15
Front desk friendly and professional
2019-05-15
Very flexible scheduling options available around my busy work schedule.
2019-05-15
I had a really nice experience in Spear Physical Therapy
2019-05-15
Josh is a rockstar and has yet again gotten me healthy following a tough injury.
2019-05-15
SPEAR makes scheduling very easy. I was able to switch multiple appointments and handle insurance questions very easily with SPEAR.
2019-05-15
Leah and I thought it would be best to schedule appointments when she had fewer patients (1 or none). Given this restriction, it could sometimes be slightly tricky to schedule an appointment, but that was to be expected given our plan.
2019-05-15
Not responsive when I emailed about changing appointment times - only via phone.
2019-05-15
Everything's really good. Just one minor suggestion: it would be good to have a more automated way for scheduling appointments (e.g. online system).
2019-05-15
I was very happy with the service I was provided with, not only by my OT, but the staff as well.
2019-05-14
Loved coming to PT
2019-05-14
Everything was perfect and I'll be so sad not to be coming here any longer!!
2019-05-14
overall all awesome experience
2019-05-14
Very welcoming and organized environment
2019-05-14
I was dealing with a post accident related injury which meant a fair amount of discussion between insurance companies and myself. SPEAR did a great job at navigating parts of this contact with me.
2019-05-14
I had a really nice experience in Spear Physical Therapy
2019-05-14
All the scheduling staff is super polite, efficient, and professional. Jason was fantastic in fitting me in at the notice of my injury. Thank you to all!
2019-05-14
everyone was always very helpful
2019-05-14
phone service always professional and courteous<br />
all front desk staff great as well
2019-05-13
directions via public transportation could have been better
2019-05-13
I was erroneously charged $190 for my initial appointment twice due to the office not posting the payment the first time. I noticed this on my credit card statement and when I called the office staff back they were very helpful and refunded me that amount quickly (after I provided the statement).
2019-05-13
very easy and fast calling to speak to someone and schedule!
2019-05-13
Front desk was very attentive and always answered my calls
2019-05-10
Ashli is a very busy PT so obviously I learned to make as many appointments ahead of schedule but she is very accommodating and will try to squeeze you in!
2019-05-10
some kind of app would make it easier
2019-05-10
Only bad experience was when front desk accidentally charged my credit card $4,500 instead of $45 but it was quickly resolved.
2019-05-09
Scheduling was easy.
2019-05-09
great helpful people
2019-05-09
Front desk staff is very friendly and helpful
2019-05-09
My mom made the appointments.
2019-05-09
everything was great. i have limited availability and you guys were great about figuring out times and places that would work for me.
2019-05-09
Stef and the entire staff was so accommodating. If something unexpected came up in my schedule they were always able to reschedule my appointments easily.
2019-05-09
very good experience! always felt like my needs were accommodated and that staff wanted to help
2019-05-09
SPEAR has such a welcoming environment. Everyone is very warm and friendly; i always looked forward to my appointments!
2019-05-08
I had called several places to get an appointment and the staff at Spear was extremely accommodating and helpful. Other places that I had called did not get back to me for weeks
2019-05-08
very good experience. professional and knowledgeable staff
2019-05-08
Great experience overall with SPEAR. I was recommended by a friend, who spoke highly of the practice, and I was not disappointed. The location is conveniently located near my office, and I was impressed with the professionalism and friendliness of all therapists and staff. I further recommended SPEAR to several friends based on my positive experience.
2019-05-08
Everyone was very helpful and as accommodating as possible!
2019-05-08
Very easy to schedule/reschedule appointments! Both by email and phone.
2019-05-08
Lauren and Chris are both awesome - always pleasant and personable.
2019-05-08
Awesome customer service
2019-05-08
Jeremy was very helpful and informative in helping me get back to 100% from my injury. Could not be more pleased.
2019-05-07
great service only wished the space was bigger. I would definitely recommend. I actually feel a little sad leaving this family of workers. and im happy for the recovery I have made
2019-05-07
professional and efficient
2019-05-07
Did not receive a call back after first attempt to receive pricing but after that it was seamless.
2019-05-07
My PT and the front desk were always extremely helpful with scheduling.
2019-05-07
just top notch service!
2019-05-06
Great to be able to schedule over email.
2019-05-06
Scheduling appointments was always easy, both through the front desk or directly with George. It was helpful to be able to schedule with him because he would squeeze me in if he was booked but knew I could be mostly independent.
2019-05-06
Support staff made two errors in scheduling
2019-05-06
Excellent service every time.
2019-05-06
The front desk was very good as was Luc getting back to me on e-mail
2019-05-06
service at the desk before, between, and after visits has always been excellent
2019-05-04
All of the therapists were positive (it's great to see employees that appear to enjoy their work) and made the experience very enjoyable.
2019-05-03
Alan Wong was incredibly helpful. He was attentive and took the time to understand how my ankle was feeling week to week. He also remembered small details from previous visits and made sure to follow up on any new pain or development
2019-05-03
Scheduling appointments has always been a seamless experience
2019-05-03
The staff is exceptional courteous and kind. Treated one like a human being, so rare these days.
2019-05-03
I had an excellent experience with Josh. He is an exceptional therapist with both extensive knowledge and attention to details. His passion for a career in physical therapy translates into his daily extraordinary services to the patients.
2019-05-03
Very easy and convenient.
2019-05-03
The on boarding was easy and client friendly.
2019-05-03
Tough to get appointments, so have to schedule far out. All of the front desk people are very nice and helpful.
2019-05-03
I reached out for my initial appointment and was able to get scheduled in the same day. Throughout my treatment, I had a lot of difficulties with scheduling because of personal reasons, and my Physical Therapist was very responsive and worked with me to get a schedule that worked.
2019-05-03
Staff was flexible and helpful
2019-05-02
The team at every Spears that I have been at are amazing individuals. Personable and caring.
2019-05-02
From the very first encounter I had with the team I was impressed with their courtesy, friendliness and speed
2019-05-02
Very easy to schedule appointments, flexible with things that come up, very courteous staff
2019-05-02
Unbelievable experience. I had major shoulder surgery and immediately after surgery I met Jason and his team... I was going to physical therapy 5 days a week. <br />
He and his team became part of my family and in addition 2 weeks later i broke my ankle. They made me part of the family. LOL Tough Love... They healed me.
2019-05-02
Scheduling/rescheduling with the front desk was always extremely easy and professional
2019-05-02
excellent!!!!!!!!!!!!
2019-05-02
everyone was great. professional, friendly, aprorachable. Great team.
2019-05-02
Everybody I spoke to was helpful and courteous
2019-05-02
Very flexible and easy to schedule
2019-05-02
Always very professional and on point
2019-05-02
Scheduling appoints was very easy at first because we booked very far out. Then, the days caught up with us and I had to choose weird times after that.
2019-05-02
Scheduling was always painless and every effort was made to work around my schedule.
2019-05-01
Very good experience. Friendly and helpful staff over the phone.
2019-05-01
Always professional, helpful and courteous
2019-05-01
scheduling out, ok, but tough to schedule makeup
2019-05-01
Always professional
2019-05-01
Appointments fill up quickly! Everyone over the phone was always incredibly courteous and polite and exemplified fantastic customer service!
2019-05-01
I love Spear/Brooklyn- they are all kind, professional and wonderful. They have given me back my ability to walk and live a pain free life!
2019-05-01
My therapy was incredibly effective--pain relieved and almost complete range of motion restored. Also feel well instructed in how to maintain my shoulder health.<br />
Everyone was most helpful, expert and courteous
2019-05-01
Very helpful receiving automated appointment reminder the day before scheduled visit.
2019-05-01
I had to chase a little bit to schedule my first appointment but after that everything was smooth sailing.
2019-05-01
Sarah is an amazing Physical Therapist and I enjoyed every session.
2019-04-30
Scheduled appointments ahead of time to make sure there was availability for me, also got an appointment the same day for me when I first called and booked my first appointment.
2019-04-30
Superior
2019-04-30
Easy and comfortable
2019-04-30
Always had a wonderful experience. Everyone was incredibly helpful and friendly- both in person and on the phone.
2019-04-30
always contacted kristen and was very responsive
2019-04-30
Becca was terrific in every way. She really listened. Very caring, intuitive, and patient.
2019-04-30
I had the easiest time with booking all my appointments The only issuse was when multiple people were on vacation
2019-04-30
Overall a good experience; i felt Ashli and Jasmina were both knowledgeable and helpful. i did find there was a certain level of distractedness--with Ashli not consistently watching at first to make sure my form was correct. And a couple of the techs seemed both not to know the exercises and not to pay attention.
2019-04-30
Harrison is attentive, effective, accessible.
2019-04-30
Solaine and the team were so helpful! Lizzy always made herself available whenever I needed :)
2019-04-30
It was a bit hard to schedule my first appointment because it took SPEAR a while to confirm whether my insurance would cover the visits. I felt I had to push them on it.
2019-04-30
Lizzy is fantastic. My doctor is thrilled and I've made so much progress thanks to Lizzy and the Spear team!
2019-04-29
I had a great experience with Amarinder.
2019-04-29
Text reminders are extremely helpful
2019-04-29
everything was easy and quick
2019-04-29
Was able to accommodate and work around my schedule.
2019-04-29
i did not like the place too crowded no privacy
2019-04-29
Front desk team is awesome!!!!
2019-04-29
I scheduled the majority of my appointments with Kathleen. She was accommodating which made life easy.
2019-04-29
Always helpful and quick to respond
2019-04-26
Personally- I prefer corresponding via email - but everyone was super responsive
2019-04-26
No call back regarding insurance and billing question I had
2019-04-26
Scheduling an appointment was easy and the people scheduling were always polite.
2019-04-26
I don't have any problem during my visits . Well satisfied .
2019-04-26
Excellent experience all the way around
2019-04-25
Allyson and Jesslyn were great and very helpful with everything.
2019-04-25
Excellent response at all times.
2019-04-25
No complaints.
2019-04-25
- Administrative staff is excellent. <br />
- Hard to get an appointment for massage.
2019-04-25
great experience all around
2019-04-25
My experience with Cindy was been wonderful both professionally and on a personal level. She always paid attention to my physical concerns and had a remedy to which I felt better and felt confident I was on the path to recovery.
2019-04-25
Ashley was tough and amazing! the staff was so friendly and pleasant! what a great team!
2019-04-25
Very helpful teams at both Pine and Chelsea. Jen at Chelsea helped schedule everything for me, and a few reschedules too, she always made it happen.
2019-04-25
It was a great and easy experience. Every appt new exercises were introduced and I was able to also do them at home which helped with my pain. Carley was also nice enough to email me all the workouts so that I can keep doing them after our sessions were over.
2019-04-25
Excellent service from front of house staff, well informed and very professional.
2019-04-25
Always positive and responsive!
2019-04-25
Everyone here is amazing.
2019-04-25
I have nothing but great things to say about Tom and everyone at Spear. A fantastic experience (even if an unwanted one!), and I will definitely (and already have) refer others.
2019-04-25
Great experience with resolving billing issues
2019-04-24
Genuinely excellent all around
2019-04-24
good experience
2019-04-24
I haven't done much on the phone
2019-04-24
The staff in the reception area are very pleasant and always greeted with a smile.
2019-04-24
good very helpful
2019-04-24
Overall excellent
2019-04-24
Always a great experience!
2019-04-23
Has been a really positive experience - my shoulder feels so much better - I could feel the progress week to week - it's always a pleasure coming into the studio. You can tell the team works well together and there is a fun spirit here - it was very easy to set up the intake and start the process
2019-04-23
Very good staff!
2019-04-23
One minor comment is that it would be helpful to see my next few appointments in the reminder emails as my appointments were not always same time each week.
2019-04-23
initial contact very helpful and knowledgeable about insurance issues
2019-04-23
Staff was always helpful in getting me in, often on short notice. Also, demands of work sometimes required last minute changes. Staff was always accommodating
2019-04-23
I had an amazing experience here - thank you all!
2019-04-23
Everyone is courteous and greets you on arrival
2019-04-23
Someone got back to me within an hour of filling out my initial inquiry form online. I was pleasantly surprised by how quick and attentive everyone was. They were also very prompt and helpful in answering my insurance questions, and when there was a problem with my billing, they corrected it immediately and without hassle. Such a relief and so unusual in the medical field.
2019-04-23
I scheduled the majority of my appointments with Kathleen. She was accommodating which made life easy.
2019-04-23
Staff very patient and understanding when scheduling and rescheduling appointments, even last minute!
2019-04-23
Overall great experience. Michelle is super approachable and professional.
2019-04-23
This was my first time in Physical Therapy and Meghan was a rockstar. I learned so much and always felt like I was getting the best recommendations.<br />
Her sidekick Cody was also a rockstar. They made a great duo.
2019-04-22
Excellent Overall from the beginning of my therapy. My Physical Therapist Deena was Excellent; her concern regarding my injury, the exercises during the sessions and listening and answering any questions I had. The PT aides were excellent as well.
2019-04-22
I was always greeted with a smile at the front desk upon check-in. They were very helpful in setting up everything with insurance.
2019-04-22
Service was always prompt and helpful
2019-04-22
I have not had to ask for return phone calls.
2019-04-22
getting on the schedule for my initial appointment took about 3 weeks. unfortunately i missed a couple calls offering an earlier time but no message was left
2019-04-19
The front desk staff is amazing!
2019-04-19
Sarah Rodriguez was kind, understanding and extremely intuitive regarding my problem, which was not even diagnosed until 2/3s of the way into the treatment.<br />
I felt very well cared for & like I was in capable & professional hands.
2019-04-19
Everyone was helpful and nice when it came to scheduling and connecting with SPEAR.
2019-04-19
everything was excellent, I did not answer 3 and 4 ,did not use phone
2019-04-19
The process was very streamlined, and convenient. Throughout my treatment I was able to schedule appointments, settle co-pays, and submit insurance information with ease.
2019-04-18
Easy to schedule, even though I have limited availability.
2019-04-18
not knowing schedules too far out is an area of opportunity
2019-04-18
The Staff is great to work with.
2019-04-18
Luis is great. Top notch guy and therapist. He should get a raise.
2019-04-18
Friendly, relaxed, good cheer
2019-04-18
I found my initial call to be super reassuring and it was really easy to get through as well -- also, being on ZocDoc was key to my finding you, so yay for that!
2019-04-18
1. An app or online presence to view schedule would be helpful!<br />
2/3. It was much easier to schedule through my therapist than through the front desk.
2019-04-17
Everyone at the front desk always greets me by name when I come in for my appointment. It's so nice!
2019-04-17
Tom is great and very attentive. The atmosphere is comfortable and welcoming.
2019-04-17
Should be able to get text for pet and confirm without call
2019-04-17
Everyone at Spear is helpful, accommodating and very friendly!
2019-04-17
never called, but emails were prompt and helpful
2019-04-17
Easy and courteous
2019-04-17
All of the staff were always very pleasant and helpful.
2019-04-17
good
2019-04-17
Everything went well
2019-04-16
I had an overall great experience getting set up. The times were sometimes less than ideal and if I didn't schedule out far enough in advance (2+ weeks) it was often hard finding an ideal time.
2019-04-16
Juan is excellent. He is experienced very caring.
2019-04-16
everyone was very friendly and professional
2019-04-15
Everything was great.
2019-04-15
Very easy to set up appointments.
2019-04-15
everything from the receptionists to the therapists was perfect. Michelle Troinano was amazing.
2019-04-13
Excellent in every area. A pleasure to be a here.
2019-04-12
I had an overall great experience getting set up. The times were sometimes less than ideal and if I didn't schedule out far enough in advance (2+ weeks) it was often hard finding an ideal time.
2019-04-12
I had a great experience at Spear! Everyone I encountered was helpful and accommodating.
2019-04-12
Everything was absolute perfection. You guys rock. Im so thankful to be under your teams care.
2019-04-11
Sarah was super helpful with fitting my difficult schedule into her schedule and always rearranging when needed. Front desk was always friendly and helpful as well.
2019-04-11
Best PT experience ever!
2019-04-11
Aadil M. in the office was always very helpful and pleasant.
2019-04-11
Everyone with whom I spoke was courteous and helpful. Could not ask for better.
2019-04-11
One day when I tried to schedule an appointment it took forever; only to be told nothing existed.
2019-04-11
Everything was amazing
2019-04-11
Very pleasant
2019-04-10
Prompt responses to all questions, positive motivation and really good challenging workouts!
2019-04-10
Very helpful, always kept me in the loop
2019-04-10
Lauren and. Krys are always very helpful.
2019-04-10
Excellent service . . . good personnel . . . minimal changing room and locker space
2019-04-10
My experience was positive.
2019-04-10
SPEAR was a delight to work with during my physical therapy experience. All employees were very courteous and willing to help. They were very accomodating of my schedule, scheduling appointments and rescheduling appointments (sorry!)
2019-04-10
Absolutely everyone was so helpful and responsive!
2019-04-10
Kristen was flexible and courteous about any last minute changes outside my control
2019-04-10
I had an overall great experience. I never had to wait for my appointments and everyone was courteous, helpful, and thoroughly explained treatments.
2019-04-10
extremely helpful and kind front desk
2019-04-09
Everything was very easy.
2019-04-09
Kristen was always very accomodating when scheduling appointments
2019-04-09
Fantastic access to care thank you to Leah and the whole team!
2019-04-09
No issues at all
2019-04-08
I had very little issues the few times I had to reschedule but no one ever called me back - I just had to trying calling a few times.
2019-04-08
Super welcoming and a friendly front desk is always a plus.
2019-04-08
Very accessible on phone and helpful each time I called with questions or discussed options for scheduling.
2019-04-08
UHMAZING
2019-04-08
Every employee was very professional and great to deal with
2019-04-08
Spear has been amazing! You all really helped turn what should've been an annoying and long experience into something fun and enjoyable.
2019-04-06
Always great customer service!
2019-04-05
Great experience - only suggestion would be some way to schedule via app or text.
2019-04-05
Everyone was ALWAYS so nice!
2019-04-04
my last minute appointment was well handled and alternatives were presented (also apologies for rescheduling)
2019-04-04
wonderful experience. I am a return patient and have had great success both times.
2019-04-04
This is my second round of PT. I've come back b/c Nicole and team are even and consistent.
2019-04-03
Dr. Correa is knowledgeable and professional.
2019-04-03
all good
2019-04-03
I was able to book an appointment the same day I called. Fantastic service. Phenomenally helpful.
2019-04-03
Great!
2019-04-03
It was very easy to schedule on the phone and I was given all the documents needed beforehand to turn in at my first appointment.
2019-04-03
I felt that everyone involved with Spear Brooklyn Heights was friendly, courteous and professional
2019-04-03
It was very easy to schedule the first appointment.
2019-04-03
Great experience, knee rehabilitation feels great
2019-04-02
I never had to call, and my mom took care of most of the scheduling
2019-04-02
Amazing staff.
2019-04-02
Every therapist and assistant had a positive and supportive attitude.
2019-04-02
I had no poor experiences. Everything was straightforward.
2019-04-02
all good
2019-04-02
The people who answered the phone were friendly and helpful. It was easy to book appointments or reschedule.
2019-04-01
Didn't use the phone to schedule after the first one. chatted in person instead
2019-04-01
Very accommodating and flexible
2019-04-01
Everyone on the phone was exceptionally friendly and helpful in regards to any issues (billing, insurance, scheduling etc).
2019-04-01
Everyone from the front desk to back always made the experience feel welcoming and supported.
2019-04-01
very good experience
2019-04-01
Tom was right on with diagnostics, perfect with going over the routines, precise with monitoring, and super attentive with detailed follow up. Hard to imagine how anyone could have done better for me than Tom did.
2019-04-01
SPEAR has been great to work with schedule-wise. They were always able to accommodate my ever changing schedule.
2019-04-01
Sometimes the front desk seemed to be confused about whether or not I had an appointment when I came in. Once or twice it meant I came in and didn't have an appointment scheduled even after confirming. It was never a problem when I scheduled directly with Jessie my therapist though! She was great!
2019-03-29
Great experience
2019-03-29
Excellent service- the front desk is always courteous and everyone working here is friendly and helpful
2019-03-29
Service and all employees were excellent.
2019-03-29
all great
2019-03-29
Spencer was excellent. I had very good results and it was a positive experience
2019-03-29
Sensitive well thought out treatments. Lovely personnel.
2019-03-29
technology very good; emailing effectivce; calling front desk great
2019-03-29
Just all good; helped me get serious about home exercise;
2019-03-29
Great customer service at front and always greeted with a smile!
2019-03-29
The Front Desk is amazing! And the text reminders are a life saver
2019-03-29
really great experience, everything has been super seamless and everyone at Spear is incredibly friendly/helpful!
2019-03-29
Everything was handled live on the first call in a few minutes every time. I have 0 complaints.
2019-03-28
Front desk staff is very friendly and efficient!
2019-03-28
Excellent customer experience. I was surprised by how quickly I could make appointments.
2019-03-28
This has been one of the best experiences. Even when my knee hurt and I was frustrated, everyone was encouraging and there for me.
2019-03-28
Lauren and Khrys are always very nice and helpful - always a pleasure!
2019-03-28
Great experience. Helpful staff
2019-03-28
Excellent all around. Thx!!!
2019-03-28
All was really great - from the moment I had my first appointment to every weekly visit. Many thanks for the good care!
2019-03-28
really great experience! always accessible by phone or email and very flexible
2019-03-28
I communicated mostly with Kristen over email
2019-03-28
Amazing experience! Made progress with my knees and many friends in the meantime.
2019-03-28
Great experience and support
2019-03-28
Very courteous and pleasant staff
2019-03-28
It was always incredible simple to reschedule and appointment, or cancel, for any reason. I really appreciate how simple scheduling was.
2019-03-27
I had no problems scheduling any appointments, the sms reminder service is very nice.
2019-03-27
All good experiences. Easy to schedule. Easy to call with questions or concerns regarding insurance.
2019-03-27
Mel helped me figure out the right combination of strengthening and conditioning to improve a chronic back/hip condition. Great job.
2019-03-27
great service
2019-03-27
Also had excellent assitants such as with Jared Anderson & Lisa Thompson.
2019-03-27
It was very easy to get the appointments I needed and that easily fit into my schedule. I was able to get it done at the end of my sessions and it took no time at all.
2019-03-27
It was very easy to schedule appointments that worked within my schedule.
2019-03-26
Email was very helpful for scheduling
2019-03-26
Need better lighting for patients/clients in waiting area. Better safety for stairs (hand rails all the way up both sides on the long stairs. Anti-slip and secure handrails on both sides on the 3-step section.
2019-03-26
Meghan was an excellent trainer and a really great person to work with. She helped me with scheduling whenever I needed and made it easy to come into the center for therapy.
2019-03-26
Outstanding in every way!
2019-03-26
Everyone is very friendly and helpful!
2019-03-25
Really the best PT experience I've had. First time I never missed an appointment, and kept up with the program the entire time. Staff was great.
2019-03-25
I love Jasmina and her associate, Emma.
2019-03-25
Super helpful. Sometimes i would need to schedule at the last minute and they were always very accommodating.
2019-03-25
Very good experience. I will definitely suggest this place to others and use it again in the future if needed.
2019-03-25
Great experience, very friendly staff! Hopefully I won’t get injured any time soon but if I do I know where to go
2019-03-25
great experience
2019-03-24
Friendly and transparent - I loved the fact you were able to check my insurance and tell me my out of pocket cost BEFORE my first visit. This was not the case at other PT companies I've used.
2019-03-23
When I first reached out no one got back to me on a quote. I had to follow up after, but the staff has been efficient thereafter.
2019-03-22
Seamless process
2019-03-22
Great experience
2019-03-22
Made appointment in person, and staff was helpful
2019-03-22
Overall efficient and helpful
2019-03-22
Lizzy is the best PT. great service and staff
2019-03-22
overall excellent PT with Marissia Speno and staff front desk and techs aka all staff members
2019-03-22
All great so far, both reception and therapist.
2019-03-22
very ggod feeling better
2019-03-21
The front desk staff is wonderful.
2019-03-21
Everything was very easy to schedule, and everything was explained clearly. The schedules are very full!
2019-03-21
everyone was extremely helpful and put my concerns and issues first.
2019-03-21
hard the schedule but great experience
2019-03-21
The locker room at 70 Pine is absurdly small!
2019-03-21
My appointment cancellation was never processed although I called the day before. I also tried to reschedule an appointment and was told I’d be called back but never received a call back.
2019-03-20
Great first impression!
2019-03-20
The front desk is fantastic. They remember you and are patient with scheduling needs. They are always helpful and have a positive attitude.
2019-03-20
a great treatment experience with Christine. techs are super helpful as well.
2019-03-20
Seamless process
2019-03-20
Excellent treatment
2019-03-20
Excellent service and respect of myself
2019-03-20
tt's all been good. Best therapists
2019-03-19
all was positive
2019-03-19
As long as I scheduled in advance, I was able to get the times that worked for me!
2019-03-19
It is sometimes (and understandably) difficult to get the time slot desired.
2019-03-19
Only issue I had was that one time I spoke to someone on the phone about rescheduling, and confirmed the new time. When I showed up at that time, the people in the office were not aware I had rescheduled.
2019-03-19
Great first impression!
2019-03-19
Except for the one time your telephone system wasn't working, I had no problem scheduling or changing appointments.
2019-03-19
Staff were always flexible with scheduling whether in person or on the phone.
2019-03-18
I liked the massaging and it realxed my ankle
2019-03-18
Very easy to schedule/reschedule appointments by email
2019-03-18
Very thorough about making appointments and making sure that patient keeps them. Furthermore, desk staff is very kind and personable.
2019-03-18
Prompt and professional
2019-03-18
Very easy to schedule/reschedule appointments by email
2019-03-18
I generally booked appointments directly with Jenn and could email direct / over weekends which was so helpful!
2019-03-18
Front office staff is always welcoming and quickly solved the one issue I had (technical on the credit card processing)
2019-03-17
Very efficient.
2019-03-17
Flexible scheduling, easy to do
2019-03-17
It was a positive experience working with my therapist, Michelle and with all the staff.
2019-03-15
I had an excellent experience here! Sebastian helped me a great deal! He is a very skilled therapist with a great, friendly manner! The entire staff was great!
2019-03-15
All good. Easy to schedule. Reception staff always friendly. Aaron was excellent.
2019-03-15
I was pleased with the service of spear.
2019-03-15
i feel much better since starting physical therapy with Michelle Dearwater as my therapist. The service is excellent.
2019-03-15
Great experience with the staff
2019-03-15
very easy to deal with
2019-03-15
From the first conversation at your general phone service to the consistently courteous, professional and personalized responses I had from your East 56th Street staff your team stood as the gold standard of fully personalized professional assistance.
2019-03-15
PT staff is extremely helpful, personable, and explain the bio-mechanics of each exercise that was performed.
2019-03-15
It was really easy to schedule appointments, either directly with Alex or with the front desk staff. It was also really easy to reschedule via email or phone. Everyone was always really cool about it. Front desk was also very helpful with regards to my insurance and getting me the documents I needed for my FSA.
2019-03-15
Never had a problem with scheduling appointments or with front desk reception. Everyone was helpful and efficient.
2019-03-15
It was such an easy process with coordinating everything.
2019-03-15
some initial confusion that almost prevented me from becoming a patient.quickly corrected
2019-03-14
Almost perfect, would be great to have a self-service scheduling portal
2019-03-14
I was able to reschedule my visit on a very short notice when I needed that. That is convenient
2019-03-14
everyone at the front desk was always friendly and positive and tried to accommodate my scheduling requests.
2019-03-14
i was always concerned about cleanliness of the equipment as far as bacteria or germs and how you maintained form one patient to the next. maintaining cleanliness
2019-03-14
I love the front desk staff. Always pleasant and they never forget to say goodbye. It's much appreciated!
2019-03-14
I appreciated the courtesy of people when I had to call and cancel appointments.
2019-03-14
From my first day to my last I have always experienced a welcome feeling and with a smile. Derrick always asked how I was doing and monitored my progress and always gave me additional challenges to try to build upon my strengths and to give me the confidence I need to continue my daily regime. Will miss all of the PT assistants who always made me feel welcomed and appreciated the please and thank you when Derrick asked them for their help. Leaving is a little sad but know that I have been given the tools I need to manage my pain and feel that if I need to come back the door is always open. Will definitely recommend Spear to my friends and family if they are ever in need of physical therapy.
2019-03-13
Overall, very good service!
2019-03-13
would like to schedule appointments online on my own
2019-03-13
easy to schedule
2019-03-13
na
2019-03-13
Insurance was handled a little sloppy at first but it was eventually solved.
2019-03-13
I had a number of insurance issues during this stint and everyone was always very helpful in sorting them out!
2019-03-13
It was very straightforward and easy to schedule my physical therapy appointment. The staff were helpful and welcoming.
2019-03-13
Always great!
2019-03-13
Front desk was great and rarely (if ever) had a negative experience with booking. Marilyn and Betsy were very caring and always went out of their way to assist me.
2019-03-12
Gwen not only made it easy to book and work with my calendar but was always thoughtful and flexible when I turned up early
2019-03-12
Called once about a charge--attendant said she'd call me back the next day and never did.
2019-03-12
excellent physician .explains well and has a lot of patience
2019-03-12
Overall a great experience. I had no trouble scheduling appointments that fit into my schedule
2019-03-12
Always willing to help and assist in any way.
2019-03-12
Overall a great experience. I had no trouble scheduling appointments that fit into my schedule
2019-03-11
It was always very easy to schedule or reschedule when needed.
2019-03-11
Perfect experience scheduling appointments!
2019-03-11
n/a
2019-03-09
It was tough to get before-work appointment time slots, but I was able to get them by scheduling a few weeks in advance.
2019-03-08
Everyone is very polite and my therapist was knowledgeable.
2019-03-08
I can't think of a single experience that wasn't both highly professional and extremely helpful, not to mention that everyone involved in my treatment was very congenial and friendly. I'm actually going to miss my sessions.
2019-03-08
I happy that I followed through with the referral from the doctor Ray. Satisfied with the treatment and mostly great environment (people)
2019-03-08
Great experience and understanding of the pain.
2019-03-08
I always appreciated the reminder emails the day before my next visit.
2019-03-08
This was my second stint going to Spear for PT and both times have been incredible. Can't recommend enough.
2019-03-08
I was able to schedule appointments with ease and received the times I wanted, which made it much easier to stick with it.
2019-03-08
Great team that always keeps a positive attitude.
2019-03-07
Becca and the staff were never less than friendly, professional and helpful. I'd have therapy with them anytime.
2019-03-07
Excellent experience - Mel was phenomenal and would recommend her to anyone in need of PT!!!
2019-03-07
excellent all around
2019-03-07
Excellent
2019-03-07
Always feel welcome and staff is friendly, helpful, and caring
2019-03-06
everything was great like always
2019-03-06
always professional
2019-03-06
booking appointments was really easy both with the reception team and Jessie (therapist). I was always able to book an appointment when needed.
2019-03-06
My experience at spear has been exceptional, from working with my physical therapist, to calling with billing questions everyone has been professional and good humored.
2019-03-06
Entire staff was most positive and helpful and of course knowledgable
2019-03-06
very easy to reschedule
2019-03-06
brooke scheduled my appointments in advance and was very accommodating.
2019-03-05
Very polite and accommodating.
2019-03-04
very organized.
2019-03-04
Great to schedule with Simone during the session
2019-03-01
Never had an issue, could always get the exact or near exact time for when I wanted. If I needed to change the time, they were flexible.
2019-03-01
Great staff and excellent service.
2019-03-01
Overall very good
2019-03-01
Overall very good
2019-03-01
Everyone was friendly and super professional
2019-03-01
Betsy always kind and helpful
2019-03-01
THerapist was excelent
2019-02-28
Great facility with friendly caring staff. Lauren and Norvis were excellent at getting me back to normal.
2019-02-28
everyone was amazing! I would highly recommend amy and dan.
2019-02-28
Front desk is very friendly and easy to work with .
2019-02-28
Scheduling appointments was easy and there were flexible time options.
2019-02-28
Everyone in the reception area was very responsive, kind, and helpful!
2019-02-28
I didn't have to change my schedule around to make this happen. That was such a relief. It is really hard for me, and I assume a lot of New Yorkers, to get time out of work. Knowing that your hours are built around those crazy work schedules is amazing.
2019-02-28
Easy adapted to a few last minutes changes due to my job. Quickly rescheduled.
2019-02-28
Fantastic staff who was particularly knowledgeable while navigating insurance questions. I've been helped by a few different people throughout the day and evenings and everyone has been wonderful.
2019-02-27
Great experience - v. professional and friendly staff
2019-02-27
prompt and courteous and professional women man the phones
2019-02-27
Very accommodating for my schedule.
2019-02-27
Calling and being answered by a human has been amazing. A friendly, helpful human at that.
2019-02-27
very good experience all staff very cordial
2019-02-27
I have been dealing with major spine problems for the past 17 years, including two surgeries in 2004, and working with Joey has been, by a million miles, thebest and helpful experience I've ever had in this regard. I now have a long term plan that I am confident about, which is something I've been looking for since 2002. JOEY JACKSON & SPEAR have changed my life for the better. Thank you!
2019-02-27
Once when the 16th St office was closed in December/Jan I was directed to a voicemail for another location. No one returned my call but when I tried then 16th st location the next day I was taken care of immediately.
2019-02-27
never ever a problem to coordinate your schedule as their are always therapist available to you.
2019-02-27
Great professional and courteous staff
2019-02-26
excellent service
2019-02-26
Everyone was extremely friendly and helpful!
2019-02-26
Overall great scheduling experience; the front desk people got back to me very quickly.
2019-02-26
very helpful
2019-02-26
I found scheduling appts to be a bit difficult unless done in person, which I usually did. The times I needed to reschedule, I couldn't always reach someone right away / needed to be called back. If you could use an online booking system, it would be much easier for patients to book and reschedule at their convenience.
2019-02-26
I have a lot of respect for my therapist.
2019-02-26
Never had a problem scheduling or rearranging appointments. Everyone was very flexible and easy to work with
2019-02-26
great experience
2019-02-26
The print out of appointment schedule was super helpful.
2019-02-26
Always very accommodating and flexible with schedules.
2019-02-26
most friendly staff of all time! very nice to feel welcomed and supported by a full team!
2019-02-26
Would be great to be able to reschedule on my own without having to call. There were a couple times on the weekend where I had to call and leave a message because I couldn't make a Monday appointment. Never had any problem, just wasn't sure if my visit had been cancelled.
2019-02-25
I was given excellent service when scheduling, the only challenge was navigating my schedule with my therapists.
2019-02-25
very thoughtful and polite front desk
2019-02-25
The print out of appointment schedule was super helpful.
2019-02-25
Great team extremely nice.
2019-02-23
the front office staff are amazing! Very helpful, and supportive and really wonderful - Alba, Maggie, Alison, Jocyln....
2019-02-23
Easy to schedule meetings
2019-02-22
N/A
2019-02-22
Staff was always pleasant and courteous
2019-02-22
I have had only very good experiences with Spear. My therapist-Jamie- was outstanding in every way. She was able to diagnose my issues and treat them successfully. I have been coming for therapy for about 8 weeks and feel like I can now continue with the activities that I was doing before, like pilates and tennis. I a very grateful to Jamie.
2019-02-22
matt has been amazing over the past 2 years of PT for 2 different injuries. Attentive, caring, fun to work with and always a pleasure.
2019-02-22
Everything AMAZING! Just wasn't able to get through to front desk on the phone a couple times but wound up being fine because I was able to make the appt.
2019-02-22
Always easy to schedule and reschedule appointments.
2019-02-21
Easy intake process, Michelle always was able to accommodate my schedule
2019-02-21
Very kind and happy people.
2019-02-20
Mithun is a gem. I couldn't have better things to say about him and everyone at Spear.
2019-02-20
Team was very resoinsive to my needs and requests and treatment was very successful
2019-02-20
Top Notch professionals
2019-02-20
EVERYONE was wonderful and helpful.
2019-02-20
I appreciate the reminder call prior to appointments, but message and response request could be simplified for voicemail, since one cannot hit a button to reply when the message is voice mail and not live.
2019-02-20
Great experience, looking forward to more sessions with Amir and Patrick.
2019-02-20
Scheduling couldn't have been easier. Nicole and I would just find a time for the next appointment at the end of each session.
2019-02-19
the scheduling was very easy and Aaron was able to accommodate my availability each week. I did not have to miss any appointments.
2019-02-18
Jasmina is incredible--the best!! Had the best experience.
2019-02-18
No bad experience, only good.
2019-02-18
Very easy to schedule appointments, had no issues
2019-02-18
organized, polite, helpful
2019-02-15
Appointment scheduling is usually OK, but a few times my therapist's schedule was jam-packed and it was hard to find a time that I could make.<br />
<br />
It usually worked well if I scheduled 2-3 weeks in advance, but if I had to change an appointment 1-2 days in advance due to a work emergency or other conflict, very little availability was left. <br />
<br />
The phone people are always super nice. But a couple of times, appointments I made over the phone did not get saved into the SPEAR computer system somehow, so when I showed up, I actually had no appointment. I don't think this was a mistake on my side, as these were usually next-day appointments (so there wasn't enough time for me to get confused or mix up my schedule).
2019-02-15
The staff at the front desk was always very nice and courteous
2019-02-15
kurt great
2019-02-15
Incredible experience at the Chelsea location. Everyone is so helpful and answered every question with ease.
2019-02-15
Staff is superb and encouraging
2019-02-15
Everything has been great.
2019-02-15
Never any issues with scheduling. Even when I'm late, I still get my full session.
2019-02-15
Shout out to Robin who always welcomed me with a smile!
2019-02-14
super easy to get an appointment - i got one that day after calling like 10 other places. i didnt understand my insurance really but the front desk talked to me for at least 20 min on the phone explaining it. thank you!
2019-02-14
Overall great experience...although it did take maybe 20 min on the phone to book my first appointment.
2019-02-14
Always a pleasure.
2019-02-14
i appreciated the "reminder" call I received 24 hours before each session
2019-02-14
everyone is happy and proffessional
2019-02-14
excellent as usual.
2019-02-14
Kathy S was excellent to work with. Promt, organized, and extremely knowledgeable.<br />
Office itself is wayyyy too small. Not nearly enough space for the number of patients at staff in the office.
2019-02-14
Everyone at the front desk made me feel welcomed and valued. They are all excellent.
2019-02-14
Physical Therapy with George has been very pleasant. He was very accommodating with my case and did very well listening and coming up with solutions.
2019-02-14
I consistently had excellent experiences contacting and scheduling appointments with Cydni and Spear.
2019-02-13
Cydni was always extremely responsive.
2019-02-13
Every interaction at all levels of the organization were very professional and responsive.
2019-02-13
Everyone who I spoke with on the phone was professional. Very easy to schedule!
2019-02-13
Everyone a joy to work with! John Schott deserves a raise...excellent!
2019-02-13
Every person I spoke with at the 75th St location was very kind and accommodating.
2019-02-13
on several occasions i called to make an appointment and someone said they would check on a schedule thing and get back to me and then nobody ever got back to me.
2019-02-13
hours were very flexible based on my schedule and availability, Always scheduled appts after sessions to keep the momentum of my progress towards goals. Always called to confirm appts.
2019-02-12
Was a great experience working with Jeff, Tyler and Justin. Unfortunately I had to move out of NYC otherwise I would have continued getting therapy here
2019-02-12
I wish I could schedule appointments online (Zocdoc?), but it isn't that big of a deal.
2019-02-12
Very easy and prompt scheduling.
2019-02-12
Excellent all the way around. Customer service is A++++
2019-02-12
Getting an initial appointment was difficult, only because my therapist was fully booked the week I wanted to start ...
2019-02-11
Overall, the staff were all so helpful, clear, informative and made everything easy!
2019-02-11
I had a wonderful experience with both therapists and was helped a great deal
2019-02-11
My experience was wonderful, atmosphere and level of service was excellent. I'd definitely come back if I need to.
2019-02-10
It took several weeks to have someone investigate my insurance coverage before I came in. Once that was finished, though, I was never disappointed by my interactions with the front desk. They were always friendly and helpful.
2019-02-09
always emailed kristen if I had any concerns about scheduling and she was very responsive and helpful with changing appointments
2019-02-09
Excellent care, staff and environment. I have been singing your praises and recommending you highly. Caley Brown, my PT, has a wonderful attitude and others who worked with me followed suit. My recovery was already on a fast track when I started here and continued in the same direction. Thank you. Great
2019-02-09
It was a little difficult to get the right office from the main number listed, but once scheduled, it was all good
2019-02-08
Friendly staff.
2019-02-08
The best pt yet. 3rd time was a charm
2019-02-08
easy to schedule with kristen
2019-02-07
great job
2019-02-06
Nneka worked really hard to get my insurance to cover my visits -- something I didn't think would be possible -- and succeeded. She is a miracle worker! She and other front desk staff always made me feel recognized, welcomed, and treated with respect and good cheer.
2019-02-06
4--not applicable
2019-02-06
Always had an easy time with scheduling.
2019-02-06
Truly excellent!
2019-02-06
Everyone was incredibly helpful and nice
2019-02-05
It was always super easy to schedule appointments or make any changes I may have needed
2019-02-05
It was always extremely easy to schedule / reschedule appointments. The automated appointment reminders were also a big help.
2019-02-05
No complaints everyone is nice and friendly and they treat you with respect.
2019-02-05
Great staff, very friendly
2019-02-04
first visit was tough to visit. Easy after that. Kyle was very flexible to make things work
2019-02-04
Everyone was very helpful and friendly.
2019-02-04
Could not get a timely appointment at NYU, a friend recommended Spear and I was working with Amanda within 2 days!
2019-02-04
Had some issues with scheduling my initial appointment since appointments got lost. Later on I had issues with scheduling again on the phone.
2019-02-04
Gina was amazing and the staff was fantastic. Everyone made the PT experience enjoyable and helped me immensely
2019-02-01
Very responsive and easy to schedule
2019-02-01
The font desk folks were very helpful and understanding in dealing with my insurance headaches.
2019-02-01
Good experience
2019-02-01
all good....lovely young professionals enjoyed my visits and feel much better
2019-02-01
Great experience!!!<br />
I was blessed my trainer was Emily.
2019-02-01
scheduling was very convenient
2019-02-01
Hands down the best physical therapy I've ever received and only wish I knew about this office and the pt therapists sooner for past injuries. I'm very sad that I'm done with my therapy, because not only did Phaeleau help me heal completely, I feel so grateful to have made new friends during the last three months. 13/10 will always recommend.
2019-02-01
Everyone was very helpful and friendly.
2019-02-01
It would be great to be able to book appointments online without having to call the office or remember to make future appointments at the end of one of my visits with my therapist.
2019-02-01
The office promptly schedule my appointments to fit my busy schedule. The practice is out of network, but they took me as a patience at an affordable rate.
2019-01-31
Such a great experience, never once had any problems.
2019-01-31
Everything was smooth, from scheduling to the appointment itself
2019-01-31
You were all responsive and efficient at scheduling appointments and conforming to my schedule. The flexible hours are great.
2019-01-31
One of the best experiences physical therapy that I have had, knowledge of instructors, equipment condition.
2019-01-30
everyone at spear 30 broad st was great
2019-01-30
I never left a message so I never had to have a call returned.
2019-01-30
You're quite popular! Scheduling is easy to do in advance, but can be difficult if something comes up last minute. An online portal to help rearrange sessions would be very helpful as opposed to scheduling over the phone.
2019-01-29
I was very impressed with the professionalism and courtesy of the reception staff. I always felt they were knowledgable, respectful, welcoming, and efficient.
2019-01-29
so easy to schedule, so professional and professionally friendly.
2019-01-29
Very convenient rescheduling
2019-01-29
The people at the front desk have always been friendly and helpful. I haven't called often.
2019-01-29
There were no bad experiences. Te staff was friendly and professional.
2019-01-29
Scheduled directly with John. No interaction with scheduling service. Great responsiveness to rescheduling needs via email.
2019-01-28
Everyone of the Techs was super helpful and friendly. Even the PTs who were not my primary PT were really nice and helpful!
2019-01-28
From the first phone call to discharge weeks later, I was always treated professionally and with great courtesy and attention. My only issue was that my therapist was so busy I could not always get the time slots that were most convenient--but we always worked something out...
2019-01-28
I loved that I received reminder texts and if I ever needed to reschedule it was quite easy to do. Solange was especially gracious.
2019-01-28
I found the staff here to be very professional.I was seen on time and with the treatment starting without delay. i have, and will continue to recommend Spear to my family and friends. Finally, MY ARM HAS GREATLY IMPROVED.
2019-01-28
It was extremely helpful to have the ability to email Stephanie re scheduling
2019-01-28
The people at the front desk are great!
2019-01-28
I don't recall needing a phone call returned so that's more not applicable.
2019-01-28
Everyone has been nothing short of delightful
2019-01-26
Before starting treatment, I talked to someone in the front desk that was going to check my health insurance coverage and call me back but she never did. <br />
During treatment, I had another issue with my health insurance, again the person in the front desk told me that she was going to find out what the problem was and call me back but she never did.
2019-01-25
My first time having ro have pt and I'm going to miss everyone. They all became like family. But the care was awesome. Thanks for the corny jokes!
2019-01-25
professional and fun
2019-01-25
everyone is so nice
2019-01-25
TBH I did not have to call on the phone, but in person everyone was extremely warm and welcoming.
2019-01-25
front desk staff extremely friendly, courteous. a pleasure to greet them on arrival.
2019-01-25
The staff at Spear Penn Plaza could not have been nicer. Everyone was so kind and thoughtful which makes such a difference.
2019-01-24
One time I missed an appointment at the last minute because i felt like I had re-injured myself, and the desk didn't charge me for it - was very appreciated
2019-01-24
I sent this message to Leah via email: “<br />
Hi Leah, I want to thank you for your care these past several weeks. Since I've returned from my business trip, I've yet to experience any pain! I'm hopping up stairs, walking for an extended amount of time, and able to get out of bed and off the sofa with ease, and NO pain! Truly, you and your team are exceptional at what you do, and I will DEFINITELY look to you, and refer you outright should a need arise with myself, family or friends!”
2019-01-24
Everyone is super helpful and friendly!
2019-01-24
I had a wonderful experience here. I chose SPEAR primarily because my colleague had recommended it when he dealt with similar shoulder issues. It was everything he said and more. The receptionists were great and patient with me as I tried to primarily schedule evening appointments; they were very accomodating given Tom's busy schedule.
2019-01-24
Great!
2019-01-24
Front desk was always very helpful with any insurance questions and scheduling.
2019-01-23
It was very easy to schedule and modify appointments, and the front desk staff was always very helpful in explaining everything.
2019-01-23
everyone was extremely helpful in scheduling last minute appointments when needed and guiding/supporting me through the workers compensation process. everyone was courteous and kind whether on the phone, arriving at appointments, asking questions, or leaving.
2019-01-23
It was a pleasure to interact with front desk. Have never had an easier time scheduling or re-scheduling appointments.
2019-01-23
Whenever I needed to cancel or reschedule, they were very accommodating. Even when I called at the last minute.
2019-01-23
Best care in NYC, Jeff and the rest of the team are awesome.
2019-01-23
Shaun is the epitome of the Spear experience. I came to Shaun in July 2018 for neck arthritis; in the fall my knee pain flared up, and I continued with Shaun for therapy until my knee improved. He has been thorough in every aspect of my treatment: explaining why certain stretches and exercises help, which muscles and tendons are needing improvement, and helping me understand in general how the body is connected and everything coordinates together. I would highly recommend Shaun to any of my colleagues needing physical therapy and will most definitely return to see him again (when knee pain returns!).
2019-01-23
The front desk staff was always very welcoming and helpful.
2019-01-22
Sometimes busy but overall good experience. Kwami & Juan are both very attentive given the circumstances.
2019-01-22
Access to care was as easy and friendly as I've ever had or would generally expect.
2019-01-22
I called and left a message and no one called me back. That being said I only had one phone call and the message may not have gone through.
2019-01-22
Everyone at the Front Desk and on the phone were extremely helpful and professional. Never had a problem in shifting appointment times or days when needed.
2019-01-22
No complaints. Great experience
2019-01-22
Sometimes I run late to the TriBeca location. I try to call, but can not get through. Otherwise, no issues.
2019-01-22
Scheduled most of appointments all at once and was able to get convenient times. One reschedule over the time was straightforward as well.
2019-01-21
Easy to make appointments and easy to change them.
2019-01-21
front desk was very helpful and understanding, making sure to schedule me with a female PT because I felt most comfortable this way
2019-01-21
Had difficulty calling but email responses were always prompt.
2019-01-19
It was very easy to cancel and reschedule. Meghan was very accommodating with the scheduling. On my first call, someone called me back right away and got me scheduled for my first visit. It gave a very good first impression. Excellent service.
2019-01-18
Initial setup of my first appointment was slow. I submitted a request on the website and got no response. I called and the person who answered was very nice but didn't seem very prepared to easily intake me.
2019-01-18
everybody is so friendly . a pleasure coming! Lukasz is very knowledgeable professional, and kind!
2019-01-18
I had a wonderful experience with all SPEAR staff. Everyone's super friendly and professional.
2019-01-18
Booking was super easy and quick. Everyone was always very pleasant and professional. And I always appreciated the call the day before to remind/confirm.
2019-01-18
very good experience
2019-01-18
This was a great experience. All staff was amazing and professional throughout my treatment.
2019-01-18
Everyone I've worked with has been amazing. There was one time when I didn't get info about my insurance in the time I would have liked, but that was an outlier.
2019-01-17
I was recommended and couldn't be happier.
2019-01-17
Everyone on phone has been incredibly helpful / friendly
2019-01-17
Arm
2019-01-17
I didn't have any reason to call
2019-01-16
Have a pinched nerve, called in the morning and they got me that afternoon
2019-01-16
Customer service was good
2019-01-16
I found the scheduling staff to be friendly and professional.
2019-01-16
everyone is so incredibly nice and informative, they always greet me when I walk in and have a smile on their face!
2019-01-16
I called the 14th st location to schedule my initial appointment - whoever I spoke with there was rude and unhelpful. the 34th st location has been nothing short of exceptional
2019-01-16
Aaron was a great therapist who took a lot of time to help and get to know me. He was always attentive even though he had multiple patients at once. I would reccomend him to my family and friends.
2019-01-16
Very helpful and courteous staff.
2019-01-16
Always easy to schedule or reschedule, even at the last minute
2019-01-15
the staff was great and always helped me out when i needed to make a change to my schedule.
2019-01-15
great experience. tom is great. would definitely recommend it to others.
2019-01-15
Everyone is very kind and helpful!
2019-01-15
Derek was always proactive in making sure that I had time scheduled. This was highly appreciated, especially around the holidays, where Derek accommodated my travel schedule and also advised me on what to do when I was away. Also, both Derek and the reception were extremely helpful in accommodating last minute requests for appointment modifications. Highly appreciated all around.
2019-01-15
Front desk staff is always courteous on the phone and in person!
2019-01-14
Ms. Rhonda at the front desk is beyond amazing! Always helpful, professional, and efficient!
2019-01-14
The initial scheduling of my first appointment was very difficult. There was a problem between my doctors office and the front desk with getting the prescription sent correctly. It took me many attempts between the doctors office and the front desk to get the first appointment scheduled. Scheduling my follow up appointments was very easy. I especially appreciated the robo-telephone call the day before each appointment reminding me of the time.
2019-01-11
Very quick response time for scheduling requests
2019-01-11
Gwen, and Staff were always motivating, helpful, and overall pleasant .
2019-01-11
Great experience! Christine and all the techs were super attentive and understanding. So glad I can get back to working out again!
2019-01-10
Scheduling appointments was incredibly easy. Hannah knew times that worked with my schedule and was very accommodating, both in booking and in last minute cancellations
2019-01-10
Everyone is very friendly and helpful
2019-01-10
It would be great to have an automated online session scheduling process.
2019-01-10
Despite my crazy busy work/life schedule, it was extremely easy to schedule/cancel/reschedule any session at any point. Everyone was very understanding and helpful in terms of the session scheduling.
2019-01-10
very quick to get back to me right away, leon was able to schedule all of my appointments at the first session which was very helpful. good reminders as well
2019-01-10
Everything was good
2019-01-09
Everyone has been incredibly friendly and has made this experience enjoyable. The text appointment reminders were helpful, as were the schedules emailed to me by Spencer.
2019-01-09
It was very easy to schedule appts at Spear. I would usually schedule with Sarah or one of the techs, but on occasions I scheduled with the front desk they were also very helpful! Shout out to Allison who also was very very helpful in dealing with a billing and refund issue when my insurance company sent 2 payments for different services in the same check.
2019-01-09
Everyone I spoke to (on the phone or in person) was always very courteous, helpful, and caring.
2019-01-08
All my interactions w/the front desk were efficient and pleasant.
2019-01-08
The administrative staff at the Spear Murray Hill were extremely helpful, courteous, and effective at their jobs. All questions and issues were addressed promptly.
2019-01-08
A wonderful visit each and every time. Always greeted with a smile and hello
2019-01-08
Shaun was the utmost in professional, friendly and skilled. I couldn't have asked for a better Physical Therapist.
2019-01-08
My first time setting up my initial appointment was a breeze. From there on, everything was smooth. No hiccups, no worrying about insurance covering my visits, no no-shows by therapist.
2019-01-08
When I was trying to find a PT place, I walked in to ask about scheduling and the front desk person hopped up and gave me a tour of the facilities, scheduled my appointment, and took all my insurance info and I never had to deal with it! Excellent service/courtesy!
2019-01-08
Very easy to get in and maneuver appointments through emailing Kristen
2019-01-08
Good experience
2019-01-08
When I was trying to find a PT place, I walked in to ask about scheduling and the front desk person hopped up and gave me a tour of the facilities, scheduled my appointment, and took all my insurance info and I never had to deal with it! Excellent service/courtesy!
2019-01-08
Scheduling was always simple and painless
2019-01-07
Very friendly frond desk people. Always a delightful experience up front
2019-01-07
outstanding therapy.<br />
<br />
dee gulati
2019-01-04
Everyone was very helpful in making sure I could schedule appointments when necessary.
2019-01-04
The whole experience was very valuable I'm on my way to being mended.
2019-01-04
Pleasant and professional
2019-01-04
This is my 3rd time using Spear for PT. The staff are friendly and helpful. I would recommend Spear to anyone in need of PT
2019-01-04
My experience was fantastic.
2019-01-04
It was great having the option to work directly with Luc when scheduling changes were needed. He responded quickly and provided plenty of alternatives to the originally scheduled appointment. Booking appointments in advance was a plus for me, and the text reminders were perfect.
2019-01-03
Everyone was always very nice and friendly and admin staff remembered my name almost immediately!
2019-01-03
I had great experiences when trying to schedule or reschedule appointments, most accommodating.
2019-01-03
Everything was great. I feel so much better. Katie was really effective in helping me to loosen up and restore the mobility and range of motion in my neck.
2019-01-03
no bad experiences.
2019-01-03
Excellent experience. Jason was so professional and accessible. I give him and all the therapists at Spear/Chelsea an excellent assessment. A team of true professionals - real winners! Many, many thanks.
2019-01-03
Such an awesome experience!! Will definitely come back if I need PT again (hopefully not for a while though...)
2019-01-02
Such an awesome experience!! Will definitely come back if I need PT again (hopefully not for a while though...)
2019-01-02
could not be happier
2019-01-02
My accident was correctly evaluated and treated spot on! Home exercises very good that I am planning on continuing them at home! Good team!
2019-01-02
Incredible
2019-01-02
Overall an awesome experience!
2019-01-02
people laughed at my jokes
2019-01-02
The staff at Spear were easy to reach and always willing to accommodate me if I had a change in scheduling.
2018-12-31
Luc was great. He made sure that my PT was geared towards getting me back to functioning/performing fully in the way that my lifestyle/job require. George filled in a couple of times and he was also very helpful/attentive offering different insights/exercises.
2018-12-31
I filled out the online questionnaire to start the process and heard back that same day and was in the center that same week. Every follow-up appointment was just as easy to schedule with Gwen.
2018-12-31
Very accomodating.
2018-12-31
Very good customer service. The front receptionists are friendly and efficient.
2018-12-31
Michelle always let me know if appointment slots opened up and would sacrifice her own lunch to accommodate others. Very selfless person.
2018-12-31
It was easy to schedule with front desk and kristen
2018-12-31
The office has been incredibly helpful in providing insurance information and making setting up appointments simple.
2018-12-31
Super easy to schedule my appointments in advance and I appreciated Tom's ability to accomodate a consistent schedule, in addition to being flexible with my visits when needed.
2018-12-31
Easy!
2018-12-31
Was all very easy. Zach was flexible and gave me lots of options
2018-12-31
wonderful staff!
2018-12-28
Everyone is incredibly friendly and professional, easy and nice to interact with in every way.
2018-12-28
My last rescheduling was a confusing nightmare, otherwise perfect.
2018-12-28
Took a long time to get first appointment but was much easier once I scheduled with my PT
2018-12-28
I have a difficult work schedule and my meetings often get changed the day of. Spear has been so accommodating and flexible. I felt so guilty rescheduling constantly but I am so appreciative of everyone's understanding and kindness.
2018-12-28
great experience
2018-12-28
It was very easy to schedule through Luke or the office.
2018-12-28
the staff at 30 Board Street have always been helpful in any issue I have, and help me resolve it as quickly as possible.
2018-12-28
Michael is obviously too popular for my appointments..
2018-12-28
Very accomodating
2018-12-28
The front desk staff was exceptional. They made everything so easy and explained everything so well.
2018-12-28
Excellent care, knowledgeable staff, lots of scheduling optiond
2018-12-28
I scheduled directly with my therapist at each visit so it was very easy
2018-12-28
Always easy, flexible and accomodating
2018-12-28
7am appointments were great before work
2018-12-28
Very helpful
2018-12-27
The women who staff the desk at 7 am are OUTSTANDING!!!!! Olivia is amazing.
2018-12-27
always an amazing experience, staff is very friendly
2018-12-27
Had an excellent experience with Mel! She always made sure I was comfortable with every exercise and made everything so clear for at-home exercises.
2018-12-27
Mike V. and the entire staff (esp. Gabe and Ben) were extremely helpful, patient, and thorough throughout my entire rehab process. I couldn't have gotten mself back together again without them.
2018-12-27
The set up process was easy and flawless.
2018-12-27
All good. Sessions on time, effective, positive clean and upbeat facility
2018-12-27
Everyone was very professional and attentive!
2018-12-27
Never a problem
2018-12-27
Everyone at the front desk was super helpful and nice when I called to reschedule or cancel appointments.
2018-12-26
Most of the time the front desk staffers were very helpful and friendly.
2018-12-26
All Good
2018-12-26
All of the staff at Spear are not just professional but also kind and friendly. My condition got so much better, thanks to Helen and Alex.
2018-12-26
The PTs, techs, and support staff are endlessly capable, friendly, and instructive.
2018-12-24
Easy to schedule appointments, friendly front desk staff.
2018-12-24
Only early morning appointments for patrick was tough some times
2018-12-21
really great experiences! super easy.<br />
one note: when i originally scheduled/found Spear PT, the address in my health insurance (United Health?)'s portal listed an incorrect address in Williamsburg, not 41 Clark St...
2018-12-21
wrong cell number
2018-12-21
It was all great
2018-12-21
a few times I could not get through to anyone<br />
Also, did not receive a call back after leaving message.
2018-12-21
Nothing was done wrong. Derek was always good about get me scheduled and he was very flexible when I had to change appointments.
2018-12-21
Kate made it extremely easy to schedule — I never had to deal with the front desk.
2018-12-21
Kate made it extremely easy to schedule — I never had to deal with the front desk.
2018-12-21
super friendly and accommodating!!
2018-12-21
Deena is the best!!! always nice, available, and very professional!
2018-12-21
l like the dedicated and caring staff, I was pleased with my progress but need more sessions with the therapist,
2018-12-20
I did not have any issues scheduling appointments for my 3 months of PT
2018-12-20
What can I say. The entire staff is amazing, courteous and just fantastic!
2018-12-20
Scheduling was always quick and easy. The email reminders with calendar invite helped with scheduling.
2018-12-20
This was the best PT experience I could have imagined.
2018-12-20
Best therapy experience I could’ve asked for
2018-12-20
As my therapy progressed, I began making appts with Aleks directly over email -- very convenient.
2018-12-20
The scheduling staff were quick and provided answers on any question I had.
2018-12-20
Ugly Christmas sweater day!!!
2018-12-20
easy to schedule with emailing or while in the clinic
2018-12-20
My overall experience here was great! Derek and all the staff members were super helpful and very knowledgeable.
2018-12-20
I never really called Spear so I just marked both as very good.
2018-12-20
good
2018-12-19
Never had a scheduling conflict. Service was excellent.
2018-12-19
Love everyone at the front desk. They're great!
2018-12-19
I didn't need return calls. I had some issues with scheduling, only because of availability and my schedule.
2018-12-19
I have a tough schedule and they were able to still find times for me when it was convenient for me... very much appreciated.
2018-12-19
The entire SPEAR team ensured a seamless and flexible experience - I always felt that my schedule and appointments were booked in advance and they were incredibly understanding and flexible when work or personal events required me to move my appointments.
2018-12-19
Once in a while when I went away for work and then came back to the city and tried to schedule there wouldn't be appointments the following week and I'd have to wait 2 weeks. But Nicole also warned me about that and did try to fit me in when she could.
2018-12-19
Ugly Christmas sweater day!!!
2018-12-19
Loved Spear Physical, will recommend!
2018-12-19
friendly, helpful
2018-12-19
I appreciate being able to talk to the actual office that I go to rather than a central call center
2018-12-19
Really great experience. Nicole was awesome and critical to the rehab of my knee. And others I saw -- Chris, Leah, and Hannah -- were terrific as well. Lots of help from Al and Deandre too.
2018-12-19
My intake appointment was scheduled for the day after I called, which was extremely helpful. Another PT group I had called didn't have any availability for 4 days.
2018-12-19
Scheduling was never an issue. Staff was very helpful.
2018-12-19
Great office and staff. Always provided the most professional service.
2018-12-19
Desk staff was very courteous, helpful, and understanding. They made the whole process much easier.
2018-12-19
Overall good experience no bad experiences. when I needed to book an appointment I just called in and made the appointment.
2018-12-18
Everyone there is TERRIFIC!!
2018-12-18
Spear FiDi made everything so easy!
2018-12-18
Always courteous and warm attention from everyone!
2018-12-18
My therapy for my knee has my regular routine back to normal. I am attending the gym, walking with ease and practicing yoga again. The PT home routine will be a committed on my part to continue my progress.
2018-12-18
Appts were made and re-arranged easily. Had to use a phone call only twice but that was good too. Carly generally set me up on the spot for the appts needed and same with Qwanana (sp?)
2018-12-18
The experience with SPEAR has been excellent.
2018-12-18
Care, attentiveness, responsiveness, and professionalism all outstanding.
2018-12-18
Issa was particularly great. She helped thread the scheduling needle when I needed to reschedule appointments.
2018-12-18
Always happy and kind!
2018-12-18
The staff has been polite, courteous and concerned. Much appreciated!
2018-12-18
easy to schedule sessions<br />
great ACL rehab expertise<br />
always respond to patient feedback and adjust rehab plan (new soreness/pain)
2018-12-17
Did most of my scheduling via email which was great!
2018-12-17
Every single person at the front desk is friendly, lovely, and knowledgeable. Just a wonderful team you have here.
2018-12-17
The front desk was kind, courteous, and friendly always.
2018-12-17
Every person I worked with here has been exceptionally friendly and accommodating. Only good things to say about the front desk staff!
2018-12-17
Very thorough and helpful
2018-12-17
Very helpful on the phone and responsive to messages
2018-12-17
Can appointments be scheduled online?
2018-12-17
Front desk staff was very pleasant, always answered the phone promptly, and made scheduling very easy
2018-12-17
I've been to a lot of different facilities for PT, and this was by far my best experience. Between customer care and accessibility, I thoroughly enjoyed my experience and have improved greatly!
2018-12-17
Office staff was very helpful and courteous. Was always able to find a time with Alex that fit my schedule.
2018-12-15
Easy to make and reschedule appointments.
2018-12-14
The ladies at the front desk have always been incredibly helpful. The facilities are clean and modern. AJ has been an excellent PT who has adapted exercises to different needs and has significantly decreased the pain I have been experiencing in my right knee. I look forward to coming to PT - everyone who works here has a positive, can do attitude.
2018-12-14
I loved that my appointments were scheduled in advance for a whole month - it helped me manage my time well.
2018-12-14
Amazing staff, front desk staff bring so much energy!
2018-12-14
All my appointments were all booked by Megan herself, and she did a great job accommodating my schedule
2018-12-14
Nothing but amazing things to say! Everyone at the front desk is helpful and friendly in every way
2018-12-14
Joey and the Julie was very patient and helpful. instructed me on movement and how it's important for circulation, and gave me the direct cause of the issue. So I had a great foundation to fixing and returning to the normal use of my knee
2018-12-14
Great flexibility in terms of finding times for appointments
2018-12-14
Joe Kim - The best PT in the history of history!!!
2018-12-13
All staff members have been friendly and helpful.
2018-12-13
Never had a problem.
2018-12-13
Good staff overall,.
2018-12-13
most excellent help and complete solution and CURE of my issue!<br />
Super nice too!
2018-12-13
Incredibly pleasant and professional, well organized and prompt
2018-12-13
Scheduling my appointments was really easy and Derek always made sure to schedule ahead of time to make sure I was able to come in each week.
2018-12-12
The smoothest and easiest administration ever! Great, efficient professional and friendly staff!!
2018-12-12
It was overall good treatment at Spear. It was a wonderful experience
2018-12-12
Good staff overall,.
2018-12-12
Everyone that I've encountered at SPEAR has been professional, courteous and very helpful.
2018-12-12
Very good experience, I am much improved.
2018-12-12
always friendly and helpful over the phone and at the desk. the texted reminders were extremely helpful
2018-12-12
excellent attention
2018-12-12
Scheduling was prompt and easy. Making appts directly with Luc was efficient.
2018-12-12
Good with cancellations and good with rescheduling - Also great at scheduling out weeks in the future
2018-12-11
Michelle was a joy. Always attentive, caring and professional. She took me from one of my lowest places of physical confidence after my meniscectomy and returned me to playing soccer within a few months. I couldn't have asked for anything more.
2018-12-11
Crystal Hall the tech and Luc Richie were excellent and extremely personable!
2018-12-11
Everything was great, I just don't think i got a reminder phone call for my appointment
2018-12-11
On one occasion I did not get an answer and my voice mail message was not responded to.
2018-12-11
It was always a good experience .
2018-12-11
everything was great but 3 times I called to reschedule an appt. asked for a call back and never got one.
2018-12-11
Emily was wonderful and amazing. she understood what my body was saying when i couldn't. she knew what it needed and i didn't. she was kind and wonderful.
2018-12-11
Scheduling was great! Very quick and easy.
2018-12-11
The help I received was always very professional and prompt.
2018-12-11
Had no bad experience. Everything followed through. I would have done my last two scheduled appt if this contracted job didn't happen.
2018-12-11
Access to care was always available and staff was extremely helpful and kind.
2018-12-10
My experience at SPEAR has been very helpful. After 5 months of coming here I am leaving here feeling a lot better. My knee has healed well, but over all I have had a very good experience.
2018-12-10
Staff always very friendly. It would be nice to have an online system to schedule appointments more easily.
2018-12-10
Everyone at Spear is always pleasant and professional. I enjoyed coming here.
2018-12-10
The best experience, very understanding staff and easy to reschedule
2018-12-10
Everyone I dealt with was not just responsive to my questions, but proactively helpful and trying to ensure I got what I needed. They were also incredibly friendly and courteous every step of the way.
2018-12-10
Repetition of automated messag e of scheduling a bit cumbersome
2018-12-10
My whole experience has been fantastic. Hands down best customer service of everyone here
2018-12-10
Ben emailed back quickly for any appointment request or cancellation to his personal email
2018-12-07
It was very easy to setup, reschedule and cancel appointments with Spear
2018-12-07
I had an absolutely wonderful time with Spear - from the initial scheduling session to every last minute cancellation I had (one time there was an "unauthorized personnel" in the train tracks that delayed my train by an hour), Allison was wonderful at rescheduling me and dealing with my insurance policy changes!
2018-12-07
The team is great at scheduling/rescheduling (sorry) visits as needed. And they helped set me up with text reminders, which is great as well.
2018-12-06
everyone is knowledgeable,, helpful, and friendly.
2018-12-06
Front desk is extremely friendly, and the staff has a great memory for patients.
2018-12-06
Reminder calls were good, maybe better using text messages
2018-12-06
Very professional staff. Makes experience easy and enjoyable.
2018-12-06
very professional and ccomidating
2018-12-06
Great experience overall
2018-12-06
Everyone I have met at the front desk were very welcoming and kind. They were compassionate and helpful in every way.
2018-12-06
Was easiest scheduling while in person, but overall good experience and flexible
2018-12-05
Everyone was very helpful and invested in my recovery
2018-12-05
Scheduling only difficult because of Kathryn's utilization being high but she is a flexible as can be and working with her patients to find times.
2018-12-05
very efficient
2018-12-05
Repetition of automated messag e of scheduling a bit cumbersome
2018-12-05
Great 👍
2018-12-05
Great experience with treatments as well as flexibility and ease in scheduling/rescheduling appointments.
2018-12-05
always able to schedule appointments seamlessly. <br />
excellent followup
2018-12-05
My experience was great.
2018-12-05
Had no issue re-scheduling the few times I needed to.
2018-12-04
Great teamwork
2018-12-04
Great staff
2018-12-04
I love the text massage reminders as well.
2018-12-04
It was hard to schedule the initial appointment, but once I became a patient, the front desk was very helpful and friendly. I also submitted my initial appointment request on the website, and the response was slow and not helpful. I had to follow up with a phone call.
2018-12-04
Everyone at the front desk is always so helpful, both over the phone and in person!
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Please provide name of your tech/aide (describe good or bad experiences)
7537 responses (click to view)
2019-06-24
Dustin and his colleagues were very professional and excellent to work with during my rehab experience for my right ankle sprain.
2019-06-24
Forgot their names but all great experiences!
2019-06-24
sebastien
2019-06-24
not sure the name of tech but Katie was my PT and was excellent
2019-06-24
Tyler, Reid
2019-06-24
Loved working with Neehma. Was friendly and helpful but not overbearing. Let me go at my own pace while still challenging me to work hard. Preferred working with Neehma over the female aide that was here on Monday mornings. I found her to be a little too overbearing. Watched me do the exercises too much and made me feel pressured. I know it wasn't her intention! Just would have liked a little more room to breathe.
2019-06-21
had various techs - all great
2019-06-21
Usually dealt with Jennifer--such a pleasure!
2019-06-21
wilhem,manny,kim, mike
2019-06-21
I don't remember their names but they've all been courteous and helpful
2019-06-21
loved working with manny, I used to coach him in basketball so it was great seeing him- everyone was so nice and fun
2019-06-21
Primarily Yin, Mahul, Henry. Also Ari, Mike occassionally. All were incredibly kind, friendly, patient, and thorough. I particularly am found of Mahul, who was the most diligent and highly attentive to detail. He does more than just show a patient how to do an exercise, he is diligent and attentive to detail, ensuring that we are doing exercises properly.
2019-06-21
All tech/aides and front desk associates were wonderful!
2019-06-21
All were friendly and helpful, worked often with Ariana, Yin, Michael
2019-06-21
Give them all a raise
2019-06-21
All the techs are great! Very friendly and nice! I've enjoyed getting to know them over the past year and a half.
2019-06-20
Pat...the woman with the high ponytail... there were others but I'm bad with names sorry. They were all amazing all the time!
2019-06-20
Jessica Weinberg has been more than just my physical therapist, she has been a friend and has truly helped me work through some difficult and complicated pelvic floor issues. She has made me feel welcome and safe in this space. Pelvic floor pain isn't the easiest topic to discuss with just anyone, but when you work with a professional like Jessie, your whole perspective on something so complicated makes you have hope for a healthier you.
2019-06-20
Emma/Angie - very good experience.
2019-06-20
Jared and Bria were a great help
2019-06-20
Worked with most of the aides, everyone was helpful and gave good advice for how to complete the exercises
2019-06-20
All techs were great. Gwen was amazing.
2019-06-20
everyone pitches in when needed, really easy and flows with ease
2019-06-20
Emma (Exercise Tech/PT) <br />
Very good experience: everything was always very straight forward and she was extremely friendly!
2019-06-20
very good and easy experience
2019-06-20
Treatment area can use some more space.
2019-06-20
Dave!!!! Dave is the best. Super positive, attentive (even when multitasking), takes a personal interest in your progress - would love to stay but prefer to leave because I'm better now!
2019-06-20
Carl, Gabe and all the rest of them (sorry can't recall all the names) were great.
2019-06-19
Emma provided excellent service.
2019-06-19
Kathleen is amazing. She explained the exercises clearly and the benefits for all, she made me very comfortable in the environment and the appointments went by so quickly!
2019-06-19
Great job from all the technicians.
2019-06-19
jared cool and fun. jordan is dope
2019-06-19
This has nothing to do with J, but I would have preferred it is there were less stains on the sheets.
2019-06-19
I have probably worked with 5-8 different aids over the last two months and ALL have been excellent, professional, and friendly.
2019-06-19
All helpful at all times
2019-06-19
I never had to wait and always came right in for treatment which was great, unlike other doctor places, everyone was lovely who worked at SPEAR
2019-06-19
Great interpersonal skills and overall kind, professional staff
2019-06-19
Worked with several people over the weeks. Everyone was helpful and friendly.
2019-06-19
Selvano, Amanda, Kayla.
2019-06-19
Ashley and her team (Talia/Kwame and Victoria?) were incredible. Super warm, friendly and always helpful showing me how to do the exercises and stretches. They made PT fun and rewarding. Amazing progress in a short amount of time.
2019-06-19
Deanna, Dominica, Chandler and Grace were the most wonderful people to be greeted by every morning. Each with their own unique personalities, they made this treatment experience wonderful and truly enjoyable. I felt that I was truly able to bond and make friendships with each of them! I loved coming in to SPEAR each week and learning how their applications to PT schools had progressed and shared Deanna's and Chandler's enjoyments once they got in. They were an integral part of my SPEAR family.
2019-06-19
Aaron, Jon, Carly. All very charismatic and helpful.
2019-06-18
Manny Cuadrado mostly. Very patient and helpful.
2019-06-18
All were great.
2019-06-18
I don't remember names but everyone was extremely helpful and knowledgeable of what they were doing.
2019-06-18
Stephanie David- Stephanie was better than I could've ever asked for she is very nice and new the best exercises for me from day one
2019-06-18
I worked closely with Cory and DeAndre most days during my visits and they always helped ensure I was performing the exercises correctly. Al and Kevin have also <br />
helped me and I have only positive experiences with them.
2019-06-18
Jared very kind and professional.
2019-06-18
I initially worked with Joe Costello but primarily worked with Kristen Markoe, who was outstanding. She was always incredibly pleasant and kind, enthusiastic, personable, knowledgeable, etc. Basically every positive adjective that could be applied should be. Also shoutouts to all the aides who helped me including Kim and Manny, who were always excellent.
2019-06-18
The techs were always fun, friendly, and very helpful! Everyone is nice and makes the experience pleasant. The facilities are excellent.
2019-06-17
Wonderful team, really.
2019-06-17
I was always welcomed and well-attended to upon arrival by staff at the front desk. Also, Jordan (my exercise tech) was knowledgeable and over time helped me by being encouraging as things got more challenging.
2019-06-17
Both Dustin and Jennifer were phenomenal.
2019-06-17
Gabby is the consummate professional while at the same time being very sweet and considerate
2019-06-17
The tech staff were fabulous.. courteous, helpful, and responsive.
2019-06-17
Joe, Wesley and Shannon were the techs that I worked with most often. They were great, helpful and knowledgeable.
2019-06-17
Al, D, Kevin, Corey, and Mike were all FANTASTIC. Thanks for all the advice about the tattoo, Al :)
2019-06-17
I worked with Al a lot, who I thought was really nice, fun, knowledgeable—just good at his job. I hope he's finished The Sopranos by now, and I hope he loved it.
2019-06-15
Mika- terrific
2019-06-14
Josh Kaufman - excellent experience, very knowledgeable, and showed true care for getting me back to health.
2019-06-14
Matt and Jen. The Pts aides were not only courteous. I was very impressed by their expertise in all the eercises. They knew + could adjust me to correct me to arrive at perfect form.
2019-06-14
Tech- Alex - Very good experience. Aide - Jeff- Very good experience
2019-06-14
Had many, all lovely!
2019-06-14
Kevin was great. He pushed me in all the right ways. Khari was also excellent.
2019-06-14
Shaun Whited. Shaun is a great dude, a plesaure to work with and really knows his stuff. Enjoyed being his patient and made a great recovery in about 6 months. Would recommend his services to anyone including family members.
2019-06-14
Everyone was always so nice and cheerful.
2019-06-14
one thing that could be improved is during busy hour there is no enough lockers, and for once / twice they ran out of shorts/tshirts.
2019-06-14
Everyone has been excellent and completely friendly. Carl was my aide and he was great. Megan has been wonderful at the front desk.
2019-06-13
Melanie and the aides were extremely helpful. I was really discouraged when I first got hurt and their positive energy kept me going. I am extremely happy with my results.
2019-06-13
Tim<br />
Wes<br />
Lindsay
2019-06-13
I worked with several aides, Muji and Sneha (may have spelled those incorrectly, sorry!) primarily. All of the aides were very attentive to making sure that my form was good. They were also so helpful when it came to adjusting the ease/difficulty of the exercises to fit my needs!
2019-06-13
Kim and Manny were very helpful and encouraging.
2019-06-13
mary francis is great
2019-06-13
Megan is always cheerful and helpful! It's nice to see her before starting my session.
2019-06-13
Andrea and Bianca are great and make sure you’re doing the exercises the right way.
2019-06-13
Justin and Jared are both the best, and the front desk is always kind and friendly - even at 7am!
2019-06-13
All of the aides i worked with were extremely helpful in showing me exercises and helping me to get supplies. All very friendly! Mostly spent time with Chris and Julia who have left SPEAR but everyone i have worked with has been so helpful and great also!
2019-06-13
So nice to be able to go to a session and then shower afterwards!
2019-06-13
never had to wait. everyone was helpful and courtesious.
2019-06-12
Therapy techs/aides are extremely friendly and helpful!
2019-06-12
Michelle Rooney, very good experience.
2019-06-12
svetlana was primary, shewas great. also kim talia minny wilhelm; all good
2019-06-12
Miranda, Sam, Deandre, Kevin, Al, probably some whose names I'm forgetting. All were great.
2019-06-12
Kristen has been AMAZING! She has given me the tools and exercises to work outside of the office and in the office has really driven my progress. All while having fun!
2019-06-12
Gina Aicardi is so kind and a great physical therapist! I will miss talking to her and she really went above and beyond to help me recover.
2019-06-12
Everyone was great, honestly.
2019-06-11
staff always friendly and helpful
2019-06-11
Gina Aicardi is so kind and a great physical therapist! I will miss talking to her and she really went above and beyond to help me recover.
2019-06-11
I appreciated working with all of the techs/aides who supported my healing! Hudson, Emma, and Jamie all worked with me. I particularly appreciated Hudson's calm instruction, observation, and correction with kindness; Emma's way of putting people at ease and encouraging challenge by demonstration and coaching; and Jamie's encouragement.
2019-06-11
Used a bunch in my time, had really good experiences with both Kwame & Wilhelm
2019-06-11
Ben was very helpful and encouraging. He always answered all my questions and made sure to educate me on my physiology and my body awareness, so I can tell in the future whether I'm pushing myself too hard or not.
2019-06-11
Miguel was so great, helpful and patient!
2019-06-11
Jared, Bria and Jen were always helpful.
2019-06-11
See above.
2019-06-10
All were awesome!
2019-06-10
Dustin was great
2019-06-10
I loved working with the whole Spear team especially Emma and Gabe.
2019-06-10
All of the techs/aides were helpful.
2019-06-10
Somer was excellent and very friendly
2019-06-10
Everyone was always very considerate
2019-06-10
N/A
2019-06-10
Quianna was great and very helpful and friendly when I had any insurance questions
2019-06-08
Emma was very friendly and helpful, attentive at all times. Thank you!
2019-06-07
Josh was always very helpful and nice, and Margot (intern) would always be very thorough, sweet, and helpful.
2019-06-07
Jon was very accomodating to adjusting my schedule when needed.
2019-06-07
Everyone pitches in, and Nicole gave me a lot of personal attention even during my exercises.
2019-06-07
Jared was my aide.<br />
<br />
I had 1 bad experience with an individual at desk the day I had recieved permission to come in minutes early. She rudely said no after checking with Kyle.
2019-06-07
I worked with Corey and a few others - Michael? Corey in particular was great.
2019-06-07
Phaeleau - excellent!
2019-06-07
Spear is a very welcoming place! I come first thing in the AM and not everyone is as awake and ready to go as I am but they are pleasant nonetheless.
2019-06-07
The team here is really positive and welcoming. I've been really impressed with the positive attitudes no matter what time of day I arrive.
2019-06-07
I worked with Neema a lot, and also with Luba. Neema was very encouraging and engaging, and motivated me to push myself. Luba did the same.
2019-06-07
loved everyone from the front desk, to the assistants, kristen and svetlana
2019-06-06
Aaron - very good
2019-06-06
Jonathan, the best. He listens and evaluates what you need. goes beyond the regular therapy and challenges you.
2019-06-06
all go above and beyond! react to my needs very quickly <br />
thank you ray, josh, kayla, kevin, amanda, and kurt
2019-06-06
Norvis
2019-06-06
Jonathan, the best. He listens and evaluates what you need. goes beyond the regular therapy and challenges you.
2019-06-06
Crystal, Mique, and Leslie are all helpful lovely people<br />
44th street location is cramped when at full capacity
2019-06-06
All the staff are working on same page- friendly, competent and keenly aware of treatment to be provided
2019-06-06
Manny Kim
2019-06-06
The treatment area can get very crowded at peak times
2019-06-06
Everyone was great
2019-06-05
Aria, Amarinder were both excellent
2019-06-05
Manny was always very friendly and helpful with setting me up for my exercises.
2019-06-05
As I visited spear many times during the course of 8 months, I met with different techs. Jared and Bria were both great and super friendly to me each time I came - whether or not I was working directly with them.
2019-06-05
I think I worked with almost all the aides, Ben, Corey, Mike, Al. They were all great. Just a few times they were swamped and had to get their attention for the next exercise.
2019-06-05
Josh and Kevin were both awesome. Super helpful, knowledgeable and willing to answer my many (many) Qs.
2019-06-05
Same comment as above.
2019-06-05
Phaeleau Cunneen
2019-06-05
Hudson, Kari, and Hannah were all amazing! So friendly and knowledgeable.
2019-06-05
The woman who usually checked me in (I don't remember her name, but she always worked Tues/Thurs at 8am) was super friendly and professional. All of the techs were also very friendly and helpful.
2019-06-05
Talia Kim and Kwame were all fantastic!!
2019-06-05
Hudson is always so helpful and kind.
2019-06-05
I primarily had Hudson as my tech / aide, and he was great. He was a strong communicator when explaining stretches / exercises (including showing me), was patient, and always had great energy and warmth.
2019-06-04
Emma and Hudson were great!
2019-06-04
Always looked forward to going because everyone on the floor, including the PT, made it a really simple, fun, rewarding experience.
2019-06-04
Greg was great!
2019-06-04
Jared- Jared was very attentive and looking for opportunities to connect, check in, and offer specific tips on exercises
2019-06-04
All experiences with aide were good.
2019-06-04
Everyone I worked with was extremely friendly and knowledgeable.
2019-06-04
Grace, Sneha, Mosha, Kristen
2019-06-03
Brooke! She was awesome and so helpful!
2019-06-03
Virtually everyone was fine. I liked Miguel and Ben particularly
2019-06-03
You guys are SO SO great--love all of your energy!!
2019-06-03
Tom is awesome! He always listens to any pain I am having. Works on progress and increases difficulty appropriately.
2019-06-03
Phaeleau Cunnreen and Melanie Rocchio, took great care of my elbow.<br />
Shiann Hancock, is a sweetheart and always in good spirit.<br />
crystal Hall is cool and a wonderful DJ.<br />
Josh and Alex are fellas whom i talk to about sports. Nicole Obenrader is America sweetheart and loving helping as well as someone anyone can learn from.<br />
Meek, is a solid brother!
2019-06-03
I worked with everyone in the office, and everyone was great. I think the only thing that they could do to improve would be to introduce the next person who will help, and make more of a formal handoff.
2019-06-02
Shannon
2019-05-31
Kevin is excellent
2019-05-31
All that I interacted with are professional, friendly and helpful.
2019-05-31
minimal to no wait to start treatments
2019-05-31
all the tech aids are helpful and kind and treat you like family
2019-05-31
Everyone works well together and seems to like working here.
2019-05-31
Kevin- very helpful, great experience
2019-05-31
Aide, Emma was kind and very helpful - also respectful of my knowing my body and limitations.
2019-05-31
Jon- The Best!<br />
Carly- Awesome!<br />
Yin-great!<br />
<br />
No bad experiences.
2019-05-31
The tech/aides do a fantastic job and although they are juggling exercises for multiple clients in parallel, attention is always prompt, and exercises demonstrated with expertise and a good humor.
2019-05-31
All tech/aides who assisted Michelle have been very courteous, supportive and attentive.
2019-05-31
Everyone on staf is friendly and helpful.
2019-05-31
Multiple, but they were all lovely!
2019-05-31
all the techs are friendly, helpful, and great to work with.
2019-05-30
Always have a great time with staff.
2019-05-30
Kramer and the rest of the staff were a pleasure and very knowledgeable.
2019-05-30
Bria, Jordan, Jared, Jen, and Matt were very solicitious
2019-05-30
Kurt, Ray, Josh, Amanda, Kevin, Kayla - As I take my final spin here at Spear I can only think about how much I will miss playing wheel of fortune with Kurt.
2019-05-30
Bianca - very helpful and patient
2019-05-30
Appreciated the tech/aides jumping in whenever/wherever needed and asking how I'm doing each visit.
2019-05-30
Naris and Drissa were incredibly attentive and extremely kimd. And very good at their jobs
2019-05-30
Front staff hit and miss, some very nice people and other not that friendly<br />
Area sometimes too croweded<br />
<br />
Kwami, Mani and Will. Professional, friendly, nice, warm and kind. They are great
2019-05-30
Jamie was excellent throughout. We had a few differences of opinion on approach/progress at several points and she was impressively professional in working through those lowpoints (for me) and hearing my concerns/frustrations with my injury. Very adept at sizing up what worked/didn't work as well - and adjusting accordingly. She is a great combination of pleasant demeanor and firm confidence in her wealth of knowledge/expertise. Especially good at the juggling of several patient at a time. I would give top marks. 72nd St is a lively well kept facility.
2019-05-30
Patrick, Ricky, Amy, mostly assisted me.
2019-05-30
Everyone at the desk has been wonderful, especially Robin!
2019-05-30
Michelle is a wonderful physical therapist and every session was great - she helped me immensely. I would say the space itself can get a little crowded, but other than that everything was top notch.
2019-05-29
I can't remember their names, but everyone who worked with me was very helpful and attentive.
2019-05-29
Mike and Miguel were very chill with me. I enjoyed talking to them and they made me feel comfortable and welcom
2019-05-29
Helpful attentive and informative.
2019-05-29
Manny helped me a few times and was excellent.
2019-05-29
The techs and aides could not have been more friendlier or helpful.
2019-05-29
Narvies (sp?) and Ed were two of the aides I worked with and I feel they deserve a shoutout for how friendly and helpful they were. Keep up the good work!
2019-05-29
Didn't have an aide this time
2019-05-29
Crystal / Hudson - both were extremely knowledgeable, patient and kind. They were approachable and easy to talk to, and integral to the progress I was able to make.
2019-05-29
All of the women (it was mostly women, and they're definitely better :) working here who helped me at various times were awesome and friendly and competent.
2019-05-29
I have worked with multiple techs and had a good experience with all.
2019-05-29
Everyone was super friendly and helpful!
2019-05-29
Yin was exceptionally great. Always professional and kind.
2019-05-29
Nima (not sure if I spelled his name correctly) was by far my favorite
2019-05-28
huge shout out to the techs/aides that work at this facility, they are all so positive and pleasant and are completely on top of everything - i never felt like i had to wait for a table to open up or for instruction, i felt comfortable reaching out to anyone who was nearby for pointers or tips and they were ALWAYS ready to help with a smile and some encouragement.
2019-05-28
Anyone that has assisted during my sessions has been very friendly and helpful. You can tell everyone gets along great-good team work.
2019-05-28
Silvano interacted and followed up and observed the exercises which Derek prescribed.
2019-05-28
Worked a lot with all the aides, specifically Mary and Jressa (sp?) were very helpful.
2019-05-28
A little crowded in the room
2019-05-28
I had several aids, they were all very helpful and pleasant
2019-05-26
manny was the best and always made a point to say hello to me when I walked into the office in this ridiculous voice like SHAAAROOOOOON
2019-05-24
Sommer
2019-05-24
Ty and Ben were terrific and my usuals.
2019-05-24
Aaron, Mike, Yin, Carly & Henry are usually who I worked with and they were all amazing!!!! I'm going to miss them, they were so nice and fun and helpful and always helped make sure I was doing the right form with my exercises.
2019-05-24
Dustin Baldwin, very helpful and informative.
2019-05-24
Karl--aka THE MAN<br />
<br />
Very great to talk to, always made visits fun
2019-05-24
Amy is really professional and understanding.
2019-05-24
My visits have always been fun, energetic and very helpful. The flexibility in the morning was always helpful (eg allowing me to start at 7:40 even though I was scheduled to start at 8:00).
2019-05-23
Kramer was excellent - very knowledgable and very nice. Emma was also very helpful.
2019-05-23
Several aides were very friendly and helpful.
2019-05-23
the aides vary in personality from outstanding to adequate
2019-05-23
Everyone was very helpful and nice.
2019-05-23
Perfection again.
2019-05-23
The entire staff from the onset were very courteous as well as greeting me by name every time I came through the door
2019-05-23
Great experience all around from front desk to PT's to aids. Good environment and helpful staff in all areas.
2019-05-23
Gabe/Carl/Emma - My techs were the best!! I am so happy I was able to develop such great relationships with all of them. They were friendly, funny, supportive, and genuinely cared about my rehab process.
2019-05-22
Meghan at your front desk is so friendly and is very accommodating to your schedule - she couldn't be more polite.
2019-05-22
Crystal has been so kind and supportive during my time here.
2019-05-22
Everyone who assisted was professional and helpful.
2019-05-22
Everyone is beyond friendly, talkative, encouraging and helpful. Everyone seems to go out of their way to make sure you are not waiting and are helped.
2019-05-21
Both main physical therapist and aide were knowledgeable and very professional. Excellent experience.
2019-05-21
Always had great experiences with staff - very helpful when it comes to demonstrating technique.
2019-05-21
Everyone was really nice!
2019-05-21
Brittany is excellent. had many different aides and they were all good
2019-05-21
Kim and Talia
2019-05-21
Jenn; Bria-- no worries
2019-05-21
I tended to work with many different aides and they were all great. For a while I worked with Dustin, who was then an intern, and he was also great.
2019-05-21
I did not know what to expect and I have no complaints. i am completely satisfied.
2019-05-20
Everyone was great. Very helpful. Worked great as a team.
2019-05-20
everyone steps up to help
2019-05-20
loved working with manny and wilhem they are such gentlemen
2019-05-20
Excellent service.
2019-05-20
Different every time.
2019-05-18
derek was awesome! he was really great to work with and answered all my questions and was really flexible with scheduling.
2019-05-17
Emma - great!
2019-05-17
Lupa (sp? I believe she's Polish) among others were very helpful and attentive.
2019-05-17
Kramer was an excellent resource and therapist!
2019-05-17
Everybody has treated me really well and would be more than happy to come back, if Medicare allowed me to.
2019-05-17
Michelle was great! A consistently positive experience and I felt like she was on my team helping me reach my goals.
2019-05-17
All pleasant and friendly and helpful.
2019-05-17
Manny
2019-05-17
Had a number of aides over the course of my treatment, but most were positive and competent.
2019-05-17
Ariana, Yin, Carly - all great!
2019-05-17
Michelle was great! A consistently positive experience and I felt like she was on my team helping me reach my goals.
2019-05-16
Very welcoming environment.
2019-05-16
Les-Lie. Crystal. Shiann.
2019-05-16
Tatianna and Manny were very helpful. They often checked in with me to make sure I was okay when I was completing activities.
2019-05-16
Lizzy Rollo oversaw the majority of my PT and developed a program which steadily built up my range of motion and strength.
2019-05-16
Very friendly and helpful
2019-05-16
Al, Deandre
2019-05-16
Wilhelm and Manny - both friendly and knowledgeable
2019-05-16
VARIED BUT ALL EXCELLENT
2019-05-16
All the aides were great
2019-05-16
loved working with kim she is always so positive
2019-05-16
Carina was great
2019-05-15
Everyone were great and nice and fun!
2019-05-15
Manny was excellent. Always on top of everything, knew the different exercises and was very helpful for both myself and Cydni
2019-05-15
Jared, Jen, Matt<br />
Very attentive, knowledgeable, and generally all around nice people!
2019-05-15
Jen was so friendly and always was eager to help
2019-05-15
All the aides at Spear were very friendly and helpful!
2019-05-15
Had a great experience with Greg, Manny & Kim at Spear Physical Therapy! They challenged me and were helpful every step of the way.
2019-05-15
Josh Kaufman - extremely knowledgeable and great at tailoring exercises to specific situations. I've been in PT on and off for 10+ years and Josh is the best of the best in my experience
2019-05-15
The front desk and all therapists/aids are extremely friendly. I am always met with a smile and therapists are always asking if they can help in any way.
2019-05-15
Techs are great... Manuel, D'Andre, Al... blanking on some names here.
2019-05-15
Elaine Crerar, the OT who treated me was very respectful, helpful and professional at all times. The aides helping her were also very helpful and friendly.
2019-05-14
felt very confident in Christine's guidance/treatment plan
2019-05-14
Great = )
2019-05-14
Luis was great and all of the other people were as well - it was a very cheerful and happy-making experience coming here and my knees feel totally recovered and I am inspired to carry on doing all the exercises that Luis so patiently taught me :)
2019-05-14
various at different visits all were good
2019-05-14
I really appreciated the effort of the front desk staff remembering my name and welcoming me every day.
2019-05-14
Amazing! Techs remembered my name and my story every time.
2019-05-14
Jared, Bria, Autumn. All excellent. Very knowledgeable, helpful, kind and professional.
2019-05-14
all were very helpful
2019-05-14
worked with Miguel and Cory on exercises<br />
both were excellent<br />
friendly, professional, courteous, knowledgable<br />
also Kevin as an aide
2019-05-13
Jared
2019-05-13
Overall the aides were friendly and helpful. There was one who wasn't giving me much attention initially, but I think he got feedback and improved over time. I don't recall the names.
2019-05-13
Manny - Great!
2019-05-13
Aaron was always a delight as were all the other techs and aides! I loved the friendly vibe of the whole team to each other and to patients
2019-05-13
Mary & Norvis —— love them. Terrific aides.
2019-05-13
Mithun Abraham was outstanding to work with. Thank you so much for all your help Mithun!!
2019-05-13
Loved working with Svetlana, Manny, Tahlia
2019-05-13
Jared and Bria - both were very helpful throughout the process
2019-05-10
All the techs were so professional and made you feel comfortable in a busy practice.
2019-05-09
jonathan & michael were always very helpful
2019-05-09
Staff was very helpful, especially during the intro visit.
2019-05-09
very friendly and helpful - had different techs
2019-05-09
Michael, Yin, Carly
2019-05-09
I really enjoyed my time. I really liked how Jason was able to incorporate fun things into the activities. Also, everyone is always very kind and understanding.
2019-05-09
never had to wait to see anyone! shannon was great, good listener, assigned me just the right homework.
2019-05-09
I worked with Kristen and Dikiye most appointments, and they were both fantastic, helpful, and super friendly. All of the techs who helped me during my treatment were great
2019-05-09
brilliant experience with blair (and justin)! i feel so much better than when i walked in and felt understood and like my needs were met. im so happy i came to spear!
2019-05-09
Cor(e)y
2019-05-08
Jasmine was awesome
2019-05-08
Manny was very a great assistant to Brittany and was a source of encouragement and motivation.
2019-05-08
greg moy
2019-05-08
All -- Kim, Niki, Ricky, Patrick, Levy, etc. -- were excellent: attentive with an upbeat attitude.
2019-05-08
Ty and Reed - both were great. Always thoroughly explained/showed me how a stretch or exercise was supposed to look/feel and corrected me (in an encouraging way) if I had poor form.
2019-05-08
Gabby was incredible - as was the rest of the staff. Love you guys!
2019-05-08
Al
2019-05-07
I worked with several techs and they were all very friendly, knowledgeable and helpful.
2019-05-07
Ben great<br />
Carl great
2019-05-07
Kimberly & Talia were attentive & helpful and provided supportive guidance when performing exercises that were at times challenging.
2019-05-07
All the tech/aides I worked with were great!
2019-05-07
Carina and Di (apologies for the spelling), were always very friendly and helpful. They were very knowledgeable about the various exercises and were great at explaining and demonstrating them.
2019-05-07
Meek and Julia are the best! They are super knowledgeable of all the PT exercises and help to make sure appointments stay within the scheduled time period.
2019-05-07
Manny and Kim were great to work with. They made me feel very welcome and taken care of every day.
2019-05-06
Very friendly and helpful with questions.
2019-05-06
Support staff did not check me in once and told me to wait for Greg and my appointment was 10 minutes late with Greg waiting for me.
2019-05-06
All were top notch!
2019-05-06
all of them
2019-05-04
Kayla Kurt and others were always awesome
2019-05-03
Norvis, Drissa, and Mary all oversaw my exercises throughout my time at SPEAR and were very helpful. They were positive and patient. Enjoyed working with all of them!
2019-05-03
I've felt welcomed and comfortable during each and every one of my appointments
2019-05-03
Ashli Bottino, therapist, wonderful! Hudson, and other techs/aides, very attentive and friendly.
2019-05-03
Overall very good. Sometimes the floor space gets a bit crowded for exercises.
2019-05-03
The front area never felt like a “waiting” room.
2019-05-03
Anika, Ricky, Patrick, Amy and Misa are all fabulous. They always made sure that I knew what to do. They are all friendly and caring people, who made coming to PT a great experience.
2019-05-03
Everyone at Spear was incredibly pleasant and helpful!
2019-05-02
Neema
2019-05-02
Everyone was really friendly and approachable. No complaints - only good things to say.
2019-05-02
Everyone was extremely friendly and easy to talk to. The whole experience was excellent.
2019-05-02
Ariana, Ans, Yin, Carley, Henry,Mehul, Aaron and I am saving the superstar for last Mike. I was here for six month and lol the patience they had with me... I never remembered any of my exercises or my phone was ringing but through it all they were so patient and friendly if I could I would hire them in my organization
2019-05-02
Crystal and Leslie were very helpful with the exercises and prepping.
2019-05-02
Brett Warner is EXCEPTIONAL.
2019-05-02
Really clean - nice open layout. Everyone is very friendly and it's a great atmosphere.
2019-05-02
facility seems worn compared to others and very tight during many visits
2019-05-02
Bianca
2019-05-02
Jared in particular had really positive energy.
2019-05-02
Bianca was very friendly and helpful
2019-05-02
Jamie is a excellent and caring therapist. She's very knowledgeable and addressed all of my concerns.
2019-05-02
nicole and kevin are a good team
2019-05-02
The experience on the floor was amazing, everyone was extremely friendly and they would always ask if I needed assistance.
2019-05-02
Was always attended to almost immediately and on a first name basis. Jen was always very courteous and made the check in process a breeze.
2019-05-01
Miguel, Mike, and Kevin are so wonderful! I didn't think PT would be fun but then it was
2019-05-01
Timely call. Welcoming staff.
2019-05-01
All members were super helpful and attentive.
2019-05-01
Justin and all of the aids (*Matthew Owyang) provided kind and professional help!!
2019-05-01
I wish I could have gone down earlier to warm up/stretch
2019-05-01
Hudson, Emma, Carl all helpful and capable.
2019-05-01
Nicole Surach Excellent- I love her. She is amazing!
2019-05-01
Silvano Sepulveda provdied excellent information about how to perform my exercises properly.
2019-05-01
Everyone I worked with was excellent. The one criticism I would have is that sometimes the floor would be crowded so I would have to be a little bit vigilant not to bump into other people. Also, sometimes I worked with a number of different aides in one visit and it was not always clear who I should be looking to for assistance.
2019-05-01
Julia was very helpful.
2019-04-30
Super friendly and happy to help when I have questions about exercises. Made me feel welcome and comfortable asking for assistance when I needed it.
2019-04-30
Shannon + Matthew
2019-04-30
Front desk staff was so nice and polite. They were patient and responded to all my questions.
2019-04-30
Bria
2019-04-30
front desk and assistants always greeted me by name and asked how I was doing making me feel welcomed
2019-04-30
Usually Jordan, and he was a benevolent task-master!
2019-04-30
i re injured my back working with an aid do to an exersize i still am not suppose to do
2019-04-30
Carl and Jamie seemed uncertain and unfocused.<br />
Emma and Hudson were wonderful.
2019-04-30
Brian was always available to help me make sure that my form was correct. He was so helpful if I forgot how to make the right exercises.
2019-04-30
Shannon, Wesley
2019-04-29
MIke was great with all my needs.
2019-04-29
Great service
2019-04-29
everyone was great and helpful, never felt like i was imposing in any way
2019-04-29
Justin and Wesley have been professional and friendly during my treatment. They made the whole experience comfortable and motivates you to do your best without pushing you too far.
2019-04-29
Cody and Meghan were always available for question and accommodating to anything i needed
2019-04-29
/
2019-04-29
Loved working with Ty Reid and Ben. They were always so helpful with making sure I was doing the exercises correctly. Made it fun and enjoyable
2019-04-29
Tech/aide very pleasant
2019-04-29
I never had any issues like long waits or rude treatment. Everyone is pleasant.
2019-04-29
Everyone was very helpful and responsive
2019-04-29
Crowded. Don't like the fact the tables are never cleaned. People wear sneakers on the tables
2019-04-29
Everyone at Spear is amazing!
2019-04-29
Everyone is so nice, starting with an easy check in experience.
2019-04-29
Everyone was great.
2019-04-26
Ben. Good and easy experience
2019-04-26
many of them. All fine.
2019-04-26
I worked with different aides, they were attentive and helpful and corrected me when I was doing an exercise.
2019-04-26
Corey - great, very helpful<br />
Mike - great, very helpful
2019-04-26
Two or three of Kyle's tech/aide helping me which I am not remember all of their name except Jaret . They all great especially Jaret have been helping all my exercise very well and kind .
2019-04-26
All of the people with whom I have interacted at SPEAR have been excellent. You have a great staff
2019-04-26
Cody and Meghan were always available for question and accommodating to anything i needed
2019-04-25
Leslie was great to work with!
2019-04-25
Always prompt which is extremely helpful.
2019-04-25
All of my tech aides were excellent -- patient, attentive, kind, and fun.
2019-04-25
Larissa, Crystal & Leslie were extremely helpful and informative throughout the process.
2019-04-25
treatment area can be crowded
2019-04-25
Justin. Overly positive experience, solved my problem and gave a solid plan for continued home care and exercise. Would recommend him and Spear to anyone.
2019-04-25
Kim was lovely and helpful with the exercises. Svetlana the student was really knowledgable as well
2019-04-25
Carley was my main therapist and she is awesome.<br />
I also worked with Jordan and Matt and they were very motivating and corrected me when I was doing anything wrong.
2019-04-25
Alex has been a delight to work with. Very friendly, approachable and knowledgeable. His attention to detail is excellent and his manner is very professional.
2019-04-25
Everyone I have worked with has always been a pleasure!
2019-04-25
I had multiple aides during my time here and they were all equally excellent.
2019-04-25
Tom Anderson - always attentive, caring and pushing just the right amount. An amazing job.
2019-04-24
Genuinely excellent all around
2019-04-24
Brett Warner: excellent experience all around
2019-04-24
Carl. Very helpful and easy to work with
2019-04-24
Olivia- always pleasant - always keeping me moving which was appreciated. My only complaint on physical surrounding is sometimes it is too busy.
2019-04-24
Luibov is very helpful watch me closely to make sure I'm doing the exercise correctly. Courteous and pleasant
2019-04-24
Saltano is amazing! Super attentive
2019-04-24
excellent Anika, Ricky Patrick Amy
2019-04-24
amanda <br />
kayla
2019-04-24
Had different aides each time -- all were terrific
2019-04-24
Amanda and Kaila were teriffic. Very personable and knowledgeable
2019-04-24
Manny was always helpful and friendly
2019-04-24
Tanya, Laura, and others - all wonderful!
2019-04-23
Outstanding- everyone. Tawney, Christian, Neema, and Olivia.
2019-04-23
Michelle is wonderful - super PT, takes the work seriously but also fun - I have really enjoyed getting to know her and trust her; she is very good at what she does<br />
Necka (sp?) and Olivia know me now and are very welcoming when I check in
2019-04-23
Leslie and Meek (Sp?)<br />
Both were great. Friendly and very helpful.
2019-04-23
primary contact Alex Zhao - very helpful and motivating. Also had contact with Larissa (assistant) who was helpful and noticed when you needed something.
2019-04-23
Facilities are clean, well maintained and tons of equipment to work with.
2019-04-23
THEY WERE ALL VERY GOOD
2019-04-23
Brian and Shannon were great!
2019-04-23
Everyone is helpful and answers your questions
2019-04-23
Most of my sessions were with Jasmina. My last ones were with Jamie. Both were fantastic. Very knowledgeable and thorough but personable and down-to-Earth.
2019-04-23
I never had any issues like long waits or rude treatment. Everyone is pleasant.
2019-04-23
Had different aids each time, but all are very knowledgeable, attentive, and patient.
2019-04-23
Worked with different aides each week; all great experiences.
2019-04-23
Cody
2019-04-22
Ashley and Hudson and Emma were great
2019-04-22
They were all excellent.
2019-04-22
Josh. He was very helpful in taking over when Mohit was busy with other clients.
2019-04-22
Everyone is very friendly and inviting. Great community feel!
2019-04-22
Emma has been the aide who has worked with me the most. She is excellent. I have had only excellent help from all of the aides with whom I have dealt. They are courteous, attentive, knowledgeable and concerned. Thanks to Emma, Karl, Hudson and Jamie!
2019-04-22
julia, leslie, mik, crystal, shianne - all fabulous, helpful, knowledgeable, and wonderful ambassadors for the clinic.
2019-04-22
a bit overcrowded, great other than that
2019-04-22
Jamie
2019-04-22
clean well maintained facility
2019-04-19
Matt and Jordan were wonderful to work with.
2019-04-19
N/A
2019-04-19
Manny, Michael, Wilhem
2019-04-19
Crystal was amazing! She always greeted me with a smile, had a pleasant disposition, and explained the activities in full detail. Every time I came in for treatment, she made me feel welcomed. I appreciated her warm demeanor, and willingness to assist.
2019-04-18
Wesley, Brian and Shannon are great
2019-04-18
I have had multiple but most frequently with Nima. He provides corrective techniques and focuses in on the exercises being done. I don't know the names of some of the other aides but they weren't all paying attention to if I was doing the exercises correctly.
2019-04-18
Alyssa is an absolute sweetheart. She knows what she is doing and has great knowledge of exorcise and proper position.
2019-04-18
Cannot speak highly enough of the staff! Friendly and very helpful
2019-04-18
Manny and Wilhelm were very helpful in between working with PTs. Monitored my exercises to make sure I was doing it correctly. I found everyone very helpful and pleasant
2019-04-18
Patient
2019-04-18
Only one problem -- the names on the name tags are too small. I was never sure of anyone's name other than Don. All were lovely, though. Helpful and kind. You need nametags people can read from a respectful distance.
2019-04-18
Honestly every single person at Spear has been so so nice and encouraging! I cannot imagine a better experience
2019-04-18
I've had physical therapy twice before at other places and this has been the best experience yet. Competent, efficient, pleasant atmosphere.
2019-04-18
Techs are great - Karl, Gabe and Emma helped me a lot and are all great.
2019-04-18
Thechs are so great! They pay attention and make you feel like you're being taken care of. Physical therapy can be a little boring sometimes and they make it a little bit more fun when they make convo and get to know you.
2019-04-17
Crystal - very helpful & friendly...always patient and also very clear on all instructions and demonstrations! Thank you!
2019-04-17
Great experience with all doctors and tech/aides
2019-04-17
Kim and Manny are always friendly, helpful, and knowledgeable.
2019-04-17
Terrence has been nothing but wonderful and patient throughout the entire time at spear that he has been my PT, I would go no where else and highly recommend him to anyone! He targets all possibilities to figure out where the issue may lay or be a problem.
2019-04-17
Manny
2019-04-17
Brian, Wes, Jo are all terrific
2019-04-17
AJ was always attentive during my sessions, making sure to periodically ask how my knee and back were feeling.
2019-04-17
Lisa, Bria
2019-04-17
Talia- great
2019-04-17
good
2019-04-17
Jared is awesome, but the whole team is amazing
2019-04-17
Brittany and Allen
2019-04-16
Sometimes I had to wait inside the treatment area for people to come to me. Sometimes it was 10 mins which seemed less than ideal. Sometimes when I was done with an exercise, I didn't know who to go to get the next exercise. Some technicians were better than others in their attentiveness.
2019-04-16
Juan Correa
2019-04-16
John B
2019-04-16
all of them have been amazing!
2019-04-15
Everyone was very helpful and friendly!
2019-04-15
Rebecca Jones. She is very committed and professional as well as always great about returning emails Inbetween seasons.
2019-04-15
Autumn and Bria
2019-04-15
Michelle Troiano and Hudson i think his name is were always very helpful.
2019-04-13
I actually looked forward to my visits to Spear.
2019-04-12
Sometimes I had to wait inside the treatment area for people to come to me. Sometimes it was 10 mins which seemed less than ideal. Sometimes when I was done with an exercise, I didn't know who to go to get the next exercise. Some technicians were better than others in their attentiveness.
2019-04-12
Everything was perfect.
2019-04-12
Mohit and Josh were knowledgeable and excellent to work with
2019-04-12
I have had great experience with all the tech/aide...they are just wonderful people. Josh, Amanda, Kayla, Kurt and Ray.
2019-04-12
Every Tech/Aide did an excellent job. They were patient, personable, and all had a positive attitude.
2019-04-11
Excellent experience every time
2019-04-11
Norvis and Alan provided excellent care. Monitored PT exercises and made suggestions for improvements in posture/positions which was much appreciated.
2019-04-11
Leon was great and very creative in modifying my treatment depending on what was going on with my knee. He was extremely helpful ins developing an at-home plan that was easy for me to follow.
2019-04-11
I worked with many of the techs and they were all great
2019-04-11
All staff were both incredibly friendly and professional.
2019-04-11
Varies
2019-04-11
Natalya was the best
2019-04-11
KIM DUH
2019-04-11
Techs are all great, very helpful
2019-04-11
sometimes the main floor would get congested
2019-04-10
Cory and Kevin were a great team. They pushed me to challenge myself, was very familiar with the exercises and made sure I maintained good form. He was always attentive and became a good friend during the course of my rehab.
2019-04-10
I worked with all three techs -- Emma, Carl, and Gabe. Emma struck the perfect balance between letting me be independent and helping me. I found Carl and Gabe to be a little intrusive at times.
2019-04-10
Bianca was excellent, always kind and conscientious
2019-04-10
Justin Horwath - Excellent, knowledgeable, patient, helpful
2019-04-10
Maliha is a joy. Ben and Reid are also helpful.
2019-04-10
George Stamboulis and Crystal--all around excellent. Also Leslie
2019-04-10
Little crowded
2019-04-10
My experience was positive.
2019-04-10
i worked with emma, gabe, karl, jamie. they are all excellent!! i mostly worked with emma who is fantastic, friendly, knowledgeable, amazing!
2019-04-10
Luba and Olivia are attentive, warm and knowledgeable. They were great to work with.
2019-04-10
Yin
2019-04-10
Multiple
2019-04-10
I worked with several people but mostly Ariana and Yin. Everyone was extremely attentive, friendly, professional - I could go on and on.
2019-04-10
front desk staff were always very welcoming and helpful when i had questions about insurance. i never had to wait to see carley and appreciated how prompt and timely everything was when squeezing appointments in during my lunch hours. the tech/aides were always very friendly, helpful and attentive. other than a couple of times when it was particularly busy and felt a bit crowded, the space was really great to be treated in.
2019-04-09
everyone was courteous and very outgoing
2019-04-09
Talia, Manny, Kim, and Welham were great aids are are always very helpful
2019-04-09
Luba and Olivia are attentive, warm and knowledgeable. They were great to work with.
2019-04-09
Excellent during visit assistance, speak shout out to Jared for always checking in on me!
2019-04-09
Luba
2019-04-09
Everyone is very welcoming and helpful
2019-04-08
The front desk is always very welcoming, interactive, and enthusiastic.
2019-04-08
Jon Bernfeld
2019-04-08
I thought Blair Carney provided me with great care in a very professional manner. However, I was not as impressed by the other PTs who looked after me while he was on leave. In one instance, I had to interrupt a lengthy personal conversation between staff members while I waited patiently for the list of instructions I needed to proceed with my PT routine. // The other experience saw me given cursory care by the relieving PT, who palmed me off to a more junior staff member who seemed to have little idea or interest in what I was trying to achieve with my PT session at SPEAR. I'd go back to Blair Carney for other PT needs but I'd be reluctant to see anybody else unless they were part of the senior or management team.
2019-04-08
Katie Franke was really excellent, taking her time to explain the muscle and ligament connections and how the exercises and manipulations act on those connections
2019-04-08
Jared
2019-04-08
Always greeted by name when entering and started therapy immediately. Everyone was friendly each time and helpful with any needs I had.
2019-04-08
Kathryn Brummer<br />
Christopher Churchill<br />
<br />
Both were incredibly helpful throughout the entire process
2019-04-08
I had several different techs over the course of my time with Spear, and they were all awesome. Really personable, helpful, and quick to spot when I needed help or a new exercise.
2019-04-06
The staff is great, and I love the facility and location.
2019-04-05
I mostly worked with Chandler - I had a good experience. The only thing I would recommend is potentially having more aides on the floor - sometimes when it is busy patients have to wait between exercises.
2019-04-05
Never a wait. Everyone could not have been nicer. This is an exceedingly happy place!
2019-04-04
Spencer, Diendre and Miguel were magnificent in carefully guiding me through the recovery process. Sometimes when the facility gets crowded, the wait time between the next exercise is increased.
2019-04-04
couple of times i was made to wait longer to enter even if it was simply to use the restroom or change
2019-04-04
Lea is always very helpful at the front desk and via phone and email
2019-04-04
Lisa was extremely attentive and professional.
2019-04-04
Olivia--wonderful, caring.
2019-04-04
Staff was excelant
2019-04-04
Maliha, ben
2019-04-04
All staff was very welcoming and friendly
2019-04-04
I worked with a few. Grace most often. Always challenged me in great ways.
2019-04-04
Hudson was an excellent aide who was very professional and did a very good job of teaching me exercises.
2019-04-03
Katie (Therapist) -- excellent<br />
Jordan (tech/aide) - excellent
2019-04-03
several. they were all helpful.
2019-04-03
Manny and Talia--great.
2019-04-03
I'm not sure I ever waited for an appointment. The desk was notably pleasant and helpful.
2019-04-03
Very good experience
2019-04-03
The techs were always helpful and easy to talk to. They added to the atmosphere of warmth at Spear Murray Hill.
2019-04-03
Ty, Ben, maliha and Reid
2019-04-03
Diandre and Michael are the two that I worked with most of the time. They were both excellent and attentive. One comment would be that they could be more familiar with proper alignment of the body in certain exercises. I happen to know that several times they showed me things that were not in proper alignment, but I knew...but others might not. But I thought they were excellent and would want to work with them again.
2019-04-03
Very professional and nice.
2019-04-03
erin, great experience
2019-04-02
Literally everyone at Spear is an absolute joy. All of my appointments, while challenging, were bright spots in my days.
2019-04-02
Dustin, Jared, Jordan, Bria - All have been very helpful, funny and kind
2019-04-02
marissa and stephen
2019-04-02
Kim and Many are supper attentive and very friendly.
2019-04-02
Aleks was my main therapist but I received assistance from all the aides at one point or another and found everyone professional and a pleasure
2019-04-02
Ty, Ben, Maliha and Reid are all great
2019-04-02
Jennifer, Bria, Jared--everyone was friendly and helpful! No bad experiences to report at all.
2019-04-02
kim/svetlana
2019-04-02
Everyone was extremely friendly...the place has a family-like atmosphere
2019-04-01
Wes & Shannon were pretty much fantastic. They let me chill every once in a while, but were pretty attentive when I was ready to move on to the next drill.
2019-04-01
Karina / Kristen
2019-04-01
Front desk always greet me by name and with a smile, I can walk right into my appointment even if I'm early or late by a few minutes with no wait. Facilities are clean and well maintained.
2019-04-01
Anika, Levi and Patrick were all so helpful and did a good job of mentally preparing for the next move while making sure to check on my progress as I worked.
2019-04-01
Dustin, Jared, Brea, Jen and Jordan - All of them were great to work with.
2019-04-01
Jesse was so helpful and supportive. She really helped me feel better physically but she also set my mind at ease that I would get here!
2019-03-29
Love Corey, Sam, Al, Kevin and Mike.
2019-03-29
All the aides were so great and friendly.
2019-03-29
sometimes space is too crowded
2019-03-29
Jennifer (in training): she was great!
2019-03-29
.
2019-03-29
Great experience with all Aides.
2019-03-29
Malik terrific
2019-03-29
Wesley - very supportive and an overall great experience.
2019-03-29
They were all good.
2019-03-29
Brian assisted in my exercises, etc. Was extremely knowledgeable, answered all my questions and addressed any concerns. Great experience!
2019-03-29
Sara is fantastic. She's very attentive and does a great job setting you up for success outside of Spear. She and all of the aides are some of the nicest people I've had the pleasure of working with.
2019-03-29
Great having one core therapist but also awesome that everything can lend a hand/ help you if you have questions
2019-03-29
Front desk was perfect. Never a wait.<br />
Every appointment was on time and I was seen immediately.
2019-03-28
Dikyi was so friendly and helpful!
2019-03-28
Dikyi is so nice and helpful!
2019-03-28
Everyone at the front desk was so helpful. So much more friendly than any doctor or PT reception desk I've experienced.
2019-03-28
Wesley. Always fun and friendly and gave correctional tips when necessary.
2019-03-28
Zach has been great as well as the aids. There are a few times when they are more social among themselves vs focusing on helping/observing excercises.
2019-03-28
I did not know any of their names, but they were all courteous, enthusiastic, and knowledgeable
2019-03-28
John / Manny - both great!
2019-03-28
Justin and Lisa, they were both excellent, kept me accountable, were very flexible in accommodating my schedule, the exercises have all really helped me improve
2019-03-28
don't know
2019-03-28
Kim and Manny were always super helpful and always gave me extra time on heat which made my day!
2019-03-28
Sometimes it was very crowded, I liked it better when it was calmer<br />
<br />
Kim was very helpful and attentive with showing me proper form during exercises when Kristen wasnt around.
2019-03-28
Michelle Dearwater was my main therapist. I can't remember the name of the couple gals who assisted but all were very attentive and assisted professionally.
2019-03-28
All of the techs were great, especially Julia!!
2019-03-28
Staff very friendly and seasoned skills
2019-03-28
The front desk staff is always so kind and courteous.
2019-03-27
Meek - very helpful and kind
2019-03-27
the entire staff rocks
2019-03-27
All good! Those people named above, also Janet & all the rest!
2019-03-27
Gabe + Karl are AMAZING
2019-03-27
The front staff was always so welcoming when I came in and Sarah always took me right away. The whole facility is clean and well lit. All the windows give you natural light which is very nice. Everyone in the room was always kind and friendly. Sarah and the aides always were able to step in and help and move me along to my next exercise seamlessly.
2019-03-27
They were all good.
2019-03-27
Pt staff is really good--friendly, courteous, professional and kind
2019-03-27
Gwen Giffard - friendly, attentive and knowledgeable.
2019-03-27
The staff at the front desk was always very friendly. It seems like a fun place to work. All of the tech aides that helped with ice, and exercises were very helpful and friendly.
2019-03-27
Jeffrey
2019-03-26
Shannon Greenwald<br />
Pleasant experience throughout
2019-03-26
Jordan is a very helpful, personable, and knowledgeable tech/aide. He gave me helpful tips on some of the trickier exercises too.
2019-03-26
Everyone sincerely cared about how I was doing and were excellent in moving me from the front desk to the treatment area. All physical therapy techs were incredibly friendly and were happy to talk with me while I trained.
2019-03-25
Larissa was the aide I usually had and she was really sweet, friendly, and thoughtful. Really impressed that she's able to remember all the details people bring up in small talk. My only complaint is sometimes she'd talk so much I'd forgot how many reps I did lol but that's ok. <br />
Libby really knowledgeable, I swear I thought she was a PT not an aide<br />
Leslie was really friendly, and funny. Def will miss her vibes in the office. <br />
Crystal was really nice, although she was a bit quiet compared to the other aides I worked with. She opened up but I'd tell her to not be afraid to be herself and be a bit more outgoing!
2019-03-25
Josh Kaufman. Josh was great. He was able to come up with different strategies to tackle my issues until we found the one that worked, changing gear promptly if what we were doing was not yielding results. He was very patient and detailed in explaining the issues and the strategies with me, and generally a very pleasant person to work with.
2019-03-25
I worked primarily with David, but also Amy, and Marissa<br />
All were terrific, professional, friendly, and sincere about helping with the issue with my shoulder.
2019-03-25
Everyone has been kind and attentive
2019-03-24
The entire team of techs were all extremely friendly and helpful. You can tell it was a very collegiate atmosphere and everyone just wanted to pitch in and help. Chandler helped me the most and she was great.
2019-03-22
Tom Anderson was great all the way, extremely knowledgeable of what he was doing.
2019-03-22
Alexandra K. knowledgeable and helpful with my specific issue
2019-03-22
Lizzy, Brian, Jo, Westly
2019-03-22
Fanny
2019-03-22
Larissa was amazing! She was patient and caring.
2019-03-22
too small of a space , beyond excellent for the staff, they all get my jokes
2019-03-22
The Tech were very good and Mike was very helpful
2019-03-22
Kwami was awesome!
2019-03-22
Yin, Karly, Aaron, Ari, and the rest are fantastic! They make it so much fun to be here!
2019-03-22
Pat and the entire tech team brought a great energy
2019-03-21
Everyone that works here smiles a lot so I think that says a lot.
2019-03-21
Everyone is super. Leslie and Crystal were incredibly helpful, cheerful, funny and kind.
2019-03-21
The entire staff is great. They made this experience enjoyable and comforting.
2019-03-21
Kathryn--excellent, friendly, described everything in terms i could understand and was great at demonstrating exercises.
2019-03-21
There have been a bunch of techs while I have come to Spear. Virtually everyone has been very helpful...The techs I dealt with most frequently were Justin, Meek (sp?) and Julia who have been great to work with. They have been extremely helpful and it has also been a pleasure to work with them.
2019-03-21
the entire staff were great. They real stayed on top of showing the exercise
2019-03-21
Natalia was great and friendly!
2019-03-21
Deandre was super friendly and helpful in explaining exercises.
2019-03-21
Gina Aicardi<br />
excellent job!
2019-03-21
Amanda is very pleasant gentle and understanding friendly and listens and express everything I had the best experience and I'm sad I have to leave I would recommend her to any and everyone
2019-03-21
Multiple. All have been friendly and helpful
2019-03-21
They were so wonderful! Mike is my obi-wan, he fixed me when no one else could! He was attentive, friendly, kind, positive, and encouraging. The aides on the floor are so friendly and fun, made coming here so much better.
2019-03-20
Tom Anderson. Excellent experience.
2019-03-20
I was so impressed with everyone's friendliness and encouragement.
2019-03-20
Hudson, Gabriel, Emma, and Carl-Very helpful, attentive
2019-03-20
I loved everyone I worked with at this location. They were professional, patient, positive, and warm.
2019-03-20
I've worked with pretty much every tech. everyone is excellent.
2019-03-20
Mike - he was great. I worked with a number of other people who were good too, including Kevin.
2019-03-20
Leah is a kind, professional PT. My daughter responded to Leah's respectful and energetic approach. Throughout her treatment, I felt confident my daughter was in good hands and making progress.
2019-03-20
they are all good ricky anika pat amy misa
2019-03-20
Maliha was also an excellent part of the team!
2019-03-20
Multiple techs, all very patient and friendly.
2019-03-20
they are very on point and super attentive and caring
2019-03-20
pat super friendly and conversational great guy
2019-03-20
Dustin was working on my issues and I think he did a great job.
2019-03-19
Carly and Justin are both great - they are professional and courteous
2019-03-19
Robin and team are awesome and savvy and friendly!
2019-03-19
Tom Anderson. Excellent experience.
2019-03-19
I worked with a number of aides, all of whom were attentive, pleasant, and helpful. Names that come to mind are Hudson, Karl, Gabe, and Crystal.
2019-03-19
Primarily worked with Luba who always was helpful, friendly and encouraging
2019-03-18
Andrea was very nice and helped my ankle injury feel better<br />
Bianca helped me with exercises and told me when I was doing it right or wrong
2019-03-18
Wendy is very friendly and helpful. She is very knowledgeable about the exercises
2019-03-18
Gabe was wonderful. Very pleasant, friendly and a pleasure to talk to. We are!
2019-03-18
Always was able to come in and start on time, very courteous staff
2019-03-18
Wendy is very friendly and helpful. She is very knowledgeable about the exercises
2019-03-18
Would be nice to be able to go down early if we arrive early to start stretching
2019-03-18
Manny, Kwame and talia are amazing in assisting with exercises
2019-03-17
Leah and those who supported her were great; warm, friendly, and always professional.
2019-03-17
All of the tech/aides were amazing. I don't remember everyone's name, but everyone I interacted with was professional, courteous, and pleasant
2019-03-17
Chrystal and Julia were very helpful.
2019-03-15
Sebastian, Luba & Nima were all great! I got the help & guidance I needed, I couldn't ask for more!
2019-03-15
Always friendly and willing to help!
2019-03-15
Masha was my main tech/aide in my sessions. She really paid attention to my form for the exercises and wanted to make sure I was doing them correctly, which I really appreciated. However I worked with several other aides too and I found a lot of inconsistency in how they wanted me to perform exercises, which was a little frustrating. Would be good if everyone agreed on one way to do each exercise (e.g. should knee be bent or not).
2019-03-15
Julia and Leslie made me feel comfortable and confident during my therapy sessions.
2019-03-15
Julia and Larissa were very helpful
2019-03-15
Manny
2019-03-15
Manny
2019-03-15
John Mackarey was excellent with his explanations of every exercise and how it would help in my recovery
2019-03-15
best i've had:justin, lisa, Jared
2019-03-15
From the moment I first met D. Shaun Whited I knew what remarkable hands I would be in for the course of my program. Like my great nephew, a DPT from St. Louis University working in Chicago, I knew I was in singularly skilled, fine and knowledgable hands. His incisive knowledge of the human body paired with this reassuring aura of the healer he communicates set a tone that did not disappoint at any point in my treatment. I knew why if was that my Physician DR. Michael Saulle of WCM Comprehensive Spine Center had hinted that Spear would be my best option. Dr. Whited did all to fulfill his prescription to help me to greatly increased mobility and independence. His program evolved wisely, kindly and stringently with the cooperation of his extended team. There was not a "false note" among them Starting with the reception/phone team of Kiara, Laura, Jasmine and Shawn I could count on a knowledgable rapid response team even through the challenges of an especially punishing lot of winter weather. Each of the cooperating assistants was firmly focused on implementing my program. in the best ad most helpful way possible. Thanks and Bravo to Luba, Olivia Tqwney, Neema and Christian.
2019-03-15
Room was often too crowded. The treatment space was uncomfortable, people doing excercises too close together. Sometimes equipment wasn't available.
2019-03-15
I worked with every tech here at some point. They were all very nice, friendly, helpful, and knowledgeable.
2019-03-15
Obviously, a larger treatment area would be beneficial.
2019-03-15
Everyone I've ever dealt with at Spear was beyond helpful and courteous.
2019-03-15
Everybody jumped in to help when needed, I worked with lots of staffers and they were all wonderful
2019-03-15
Brian
2019-03-15
Mike and Cory were my two main techs throughout my treatment. Both of them were very patient with me and were helpful in describing the movements if I needed help. Overall both a pleasant and informative experience with each of them.
2019-03-15
great team vibe
2019-03-14
emma and jamie - very attentive, friendly, professional - would critique m form to help me make teh most of each of my exercises.
2019-03-14
Jamie, Emma - bothvery friendly and helpful
2019-03-14
Amy, Levi: Good experiences
2019-03-14
They are all people people. Very warm personalities.
2019-03-14
Manny, Kim were both very good.
2019-03-14
Amanda and Kayla and Catherine have always been helpful and responsive to Derrick's request for help. Always with a smile, great work ethic and you can see that they really enjoy what they are doing.
2019-03-13
Gabe, Karl, and Ben were very supportive an helpful whenever I stepped foot into SPEAR.
2019-03-13
great attentiveness of staff
2019-03-13
Amazing-never a wait! Rare for medical appointments
2019-03-13
na
2019-03-13
Dustin was great, listens carefully, answers thoughtfully
2019-03-13
I never once had to wait for Greg to be able to see me. everyone is always very lovely and professional!
2019-03-13
Julia was very helpful in making sure I was doing the excercises correctly, and had the right support.
2019-03-13
I loved working with Sam, Miranda, and Al. All awesome and INCREDIBLY helpful with showing me proper technique and form. I cannot state enough how wonderful all of them are (especially in ensuring that I would leave on time).
2019-03-13
i had different aides during my treatment. All were friendly and professional and worked extremely well with my PT.
2019-03-13
Everyone was great. Everyone made sure to explain everything and always asked about how I was progressing.
2019-03-12
Kurt was wonderful. Kind and thoughtful
2019-03-12
Some front desk staff members are more accommodating and attentive than others. One remembered my name after a couple visits, another barely looked up from her computer when I checked in.
2019-03-12
great
2019-03-12
Always very pleasant and helpful
2019-03-12
Tech and aides make the experience and the sessions fun and enjoyable
2019-03-12
every one was really helpful and attentive
2019-03-12
Always very pleasant and helpful
2019-03-12
Area can get sometimes a little packed
2019-03-11
I worked primarily with Cory, who was always incredibly friendly and prompt to help me with my next exercise. All the techs/aides were very quick to jump in when I needed a next exercise and Cory or Somer weren't available, however, and everyone was always friendly and helpful.
2019-03-11
Area can get sometimes a little packed
2019-03-11
Manny, Kim, Talia, Kwame all were great!
2019-03-11
n/a
2019-03-10
Alba at the front desk is great.
2019-03-09
Julia is very friendly and knowledgeable. I always appreciated that when I was in ice or heat, she was prompt to recognize when the timer went off so I wasn't left waiting. She did a nice job of explaining exercises too, and making sure I understood and was doing them correctly.
2019-03-08
Amanda was very helpful and provided me with information to make adjustments to my routine that helped diminish my discomfort.
2019-03-08
Several people assisted my treatment: Christian, Tawny, Nima, Luba and one of my appointments when Shaun wasn't in was with Matt. Everyone was great.
2019-03-08
generally they are on target. very responsive to questions and follow through guidelines efficiently . no negative attitudes and I say this without reservation that I'm am not an easy person to please.
2019-03-08
Hudson - very good; seemed attentive to my experience here<br />
Gabe - ditto
2019-03-08
Nema and Chris were great. They helped me all of the time with my form and pushed me to challenge myself
2019-03-08
Jared
2019-03-08
The front desk staff were always helpful, welcoming and friendly. I knew I could trust them to take care of any issues with insurance and appointments. Unlike other places, I felt secure with all that side of the Physical Therapy business. <br />
<br />
Everyone associated with SPEAR was top-notch. Hudson was especially excellent as he helped me through many of my exercises when Alyssa was busy taking care of multiple patients.
2019-03-08
Carly was nice and kind.
2019-03-08
Aides were always extremely helpful with exercises and very friendly.
2019-03-08
Both Ari and Yin assisted me when I was working with Jon. They were friendly, knowledgeable and never hesitated to answer any of my questions. They're a real asset to Spear!
2019-03-08
Aide is always personable. They are able to balance leisure conversation with firmness to continue workout.
2019-03-08
Lin and Carly (Carli? Karli?) are great
2019-03-07
There's one guy at the front desk who's a bit on the spectrum. Otherwise, it would have been excellent for 1 and 2. <br />
<br />
Treatment area is very crowded!
2019-03-07
Norvis
2019-03-07
Juan is the best!! He was so helpful and kind when it came to my many many visits to the office. The workouts he gave me during the sessions as well as the at home workouts made an immediate difference.
2019-03-07
Jordan,Shantee (always smiling)
2019-03-07
The Tribeca location is way too small to comfortably accommodate so many patients and therapists at once. Everyone does a great job of dealing with it, but therapy is challenging enough without trying to restrict your movements to accommodate other rotating through the space.
2019-03-07
Space was a little compressed at times, but staff and experience was excellent.
2019-03-07
Both my PT and the numerous aides were top notch.
2019-03-07
kevin, Michael, D'andre, all terrific
2019-03-07
Mary, Norvis, Paul Drissa-all super
2019-03-07
Same as above
2019-03-07
Jared and Bria took great care of me
2019-03-06
no bad experiences
2019-03-06
The front desk staff was SUPER helpful in helping explain the intricacies of my insurance when I was panicking about it--much appreciated!!
2019-03-06
wesley, brian, shannon always professional and friendly
2019-03-06
I worked with Grace a lot initially but all the techs were motivating, personable and great to work with. They were quick to point out a quick correction when needed to make the exercise more effective.
2019-03-06
I've had very good experiences with all the aides I have worked with.
2019-03-06
ashley was so helpful and really was educational and got me back up to speed!
2019-03-06
manny, kwame, talia and kimberley were great
2019-03-06
every one is great. they work seamlessly with each other.
2019-03-06
everyone was very friendly. Despite the frequent crowds, I always felt like I had sufficient attention.
2019-03-05
Bria was so kind and helped me throughout all of my exercises. Jordan was was awesome too!!!
2019-03-05
Liuba was excellent. She was always helpful and took the time to gently correct me if I was not doing the exercise properly. <br />
<br />
Sophia, who is no longer here was also excellent for the same reasons.
2019-03-05
Very knowledgeable and polite.
2019-03-05
Manny, corrected me when he noticed me doing some things wrong.
2019-03-04
Lisa is amazing! Always has a sweet disposition and always teaches on how to do my exercises in a more productive manner. Justin is also amazing! Very friendly and knowledgeable.
2019-03-04
Surprisingly nice for NY. Of course, it is wall st so it has a very professional happy feel about it.
2019-03-04
al
2019-03-04
Enjoyed being encouraged to walk right into the therapy area once I arrived
2019-03-04
Emily, Alex, and Munibah did a great job! I am very pleased. I came in limping. Now I am walking well and with good alignment. Everyone was very friendly and helpful.
2019-03-01
Munibah was wonderful. Her positive attitude and encouragement always motivated me to keep going and push through. I was surprised to learn that she's a student because of her confidence and depth of knowledge. Really excited to have her graduate and have a tremendous impact on people's lives.
2019-03-01
Five stars to my physical therapist Tom Anderson. He helped a lot and he explained to me all I need t know about my therapy.
2019-03-01
Ryan Coye - very good and helpful.
2019-03-01
Ryan Coye - very good and helpful.
2019-03-01
I had a variety of techs over the course of treatment, all were very friendly, professional, helpful and pleasant. Leslie, Vlad, and Meek are a positive testament to the overall quality of this organization.
2019-03-01
All the techs were great. I mostly worked with Kevin, who was helpful and kind.
2019-03-01
Charge for the followups after the running analysis was not accurate - had to be corrected multiple times
2019-03-01
Sarah Shoemaker
2019-03-01
all of them were great. very pleasant and professional.
2019-02-28
Norvis was excellent at taking care of me and staying engaged.
2019-02-28
Shaun Whited is amazing... It is difficult to describe how wonderul his treatment of me has been. I am graduating now only because he has been the best therapist possible.
2019-02-28
Excellent care from Luba and Zima
2019-02-28
Ben Kraus
2019-02-28
I worked with the amy ,clark, pat, and others who's names I can't remember. everyone was amazing and patient. very positive environment .
2019-02-28
Worked with all of them and they were all great at showing exercises and making sure my execution was good.
2019-02-28
Manny, Kwame, Kim and Talia. were very friendly and helped me throughout my therapy.
2019-02-28
Alex was great! Crystal was very helpful, as were
2019-02-28
The atmosphere was very friendly and relaxing, and everyone went out of their way to make me feel welcome. I was impressed that the people at the front desk learned my name!<br />
<br />
The only constructive feedback I have is when I arrived it was a little confusing what to do. I had to sort of wander into the treatment area and make eye contact with someone to get instructions. However, over time I got more used to this.
2019-02-28
All of the aides were great - shout out to Ben who was always the best.
2019-02-28
Phenomenal. I truly felt seen, heard, and cared for by each member of the staff. Kevin was ON TOP OF HIS SHIT! Incredibly kind, encouraging, supportive, attentive, the list goes on. He's a great tech. Mike was also really great at touching base and being personable with every visit. Made me feel comfortable in the space.
2019-02-28
Front desk staff always recognized me when I arrived without me telling them my name. Techs (Rae, Kurt, Josh) were always very friendly and helpful.
2019-02-28
Very friendly environment, always welcoming.
2019-02-27
Josh, Ray - always there to provide assistance and give helpful hints
2019-02-27
Always pleasant and prompt with assistance and questions
2019-02-27
I have already referred friends here. And will continue. Everyone is lovely and super helpful
2019-02-27
Alyssa -- Excellent throughout the treatment duration
2019-02-27
Joey, along with DeAndre and the other aides, were all fantastic. Zero complaints.
2019-02-27
Shannon and the entire team far exceeded my expectations of a PT experience. Their friendliness and knowledge made me feel welcome, inspired and want to return.
2019-02-27
Ben Kraus: his care is excellent.
2019-02-27
Everyone was great - professional and friendly. Hudson and Emma were great, seamlessly helping Alyssa.
2019-02-27
Yin is great!
2019-02-27
Amy and Pat are always a pleasure to work with! They keep PT fun and positive, even when it gest hard.
2019-02-26
Blair .
2019-02-26
Hudson is always willing to help
2019-02-26
Jared Anderson great at answering questions - to the point.<br />
interesting obstacles<br />
careful for my safety
2019-02-26
Had a bunch, but really enjoyed working with Cody. He was knowledgeable and kind.
2019-02-26
staff is super friendly and really helpful. i very much enjoyed my time with them.
2019-02-26
Carl, Gabriel great
2019-02-26
Worked with almost all of them, but mostly with Corey, Sam, and D'Andre. Everyone was so friendly, attentive, knowledgeable.
2019-02-26
Bianca/Wendy. Both Bianca and Wendy were friendly and helpful. I enjoyed working with both of them.
2019-02-26
Kai<br />
Brian<br />
Both great experiences
2019-02-26
Lauren, Wendy, Vienna, and Natalie are all the sweetest people ever.
2019-02-26
Wesley was always a great help and kept me entertained.
2019-02-26
my only negative experience at spear is that sometimes the staff is spread a little to thin and the one on one time isn't as consistent as i would hope. especially in times where i was in real pain.
2019-02-26
Some of the gym equipment is a bit worn/dated, especially the yoga mats. It was sometimes hard to get a good grip using them.
2019-02-25
I had many techs/aids but most of the time I had Amy or Pat.
2019-02-25
The tech/ aides were all courteous, helpful, friendly and attentive. I was assisted by several throughout my treatment.
2019-02-25
Mike and Miguel were both great to work with.
2019-02-25
Everyone working at this location is friendly and helpful.
2019-02-25
Gabe, Hudson and Karl provided encouragement and assisted the primary therapist in a seamless manner.
2019-02-25
Kwame is an absolute legend, very friendly and helpful
2019-02-25
Lauren, Wendy, Vienna, and Natalie are all the sweetest people ever.
2019-02-25
Don is the best guy I ever seen in this field.
2019-02-23
The techs were extremely helpful, encouraging, and skilled - highly recommended, great help
2019-02-23
Jordan
2019-02-22
chris and anika were engaging and attentive and made very constructive comments to my exercises.
2019-02-22
Cory, Mike, Al, Miguel
2019-02-22
All of the aides, especially Leslie, have been very helpful as I've progressed these past weeks and pleasant to work with. It's been an overall very good experience here at this facility. Leslie has been fantastic overall, the front desk staff has always been very helpful with any billing and scheduling related matters as well. This office is definitely running a tight ship.
2019-02-22
Sam
2019-02-22
It's amazing how you guys manage space between multiple patients/PTs/aides. Great energy and sense of camaraderie.
2019-02-22
Gabe and Carl----- excellent. Friendly and well informed to help me.
2019-02-22
Literally all amazing.
2019-02-22
Everyone was very friendly and helpful.
2019-02-22
The best techs I've ever worked with, both at SPEAR and otherwise. Seriously, the absolute best. Al, Diandre, Miranda... brilliantly wonderful.
2019-02-21
Cory and Mike were so great! They made visits enjoyable
2019-02-21
Dustin who had been helping me was so great, very friendly and personable.
2019-02-21
The techs are great at what they do and listen to you in trying to asses your pain levels and the correct course of therapy needed.
2019-02-21
I noticed there was free wi-fi, but I had to ask. It would be nice if you could either have a portal so we could login on our phones by ourselves or if it was posted somewhere.
2019-02-21
The techs are great at what they do and listen to you in trying to asses your pain levels and the correct course of therapy needed.
2019-02-21
all were excellent and friendly - Dominica, Sneha stand out
2019-02-21
All of them good. Jared, Bria, and Lisa are very good. Lisa was extra good at taking the steps and following up on corrections.
2019-02-21
I loved working with Gabe and Karl. On every visit they put a smile on my face and were extremely helpful with continuing to learn the techniques I was provided by Ben.
2019-02-20
Each pt tech/aide were kind, attentive, and helpful
2019-02-20
manny and kim
2019-02-20
Michael V
2019-02-20
pleasant and cooperative--Hudson primarily
2019-02-20
Spencer was very personable and informative.
2019-02-20
I have had excellent experiences with almost all aides/techs. they often have valuable advice, useful suggestions, and usually an ability to be flexible in demonstrating or providing alternative ways to accommodate personal preferences and physical limitations for exercises and tasks. Techs include AniKa, Patrick, Ricky, Amy (and Andrew before he left).
2019-02-20
Amir is wonderful!
2019-02-20
I have had nothing but good interactions with every person who works at 30 Broad.
2019-02-20
I especially enjoyed working with Kai. He was very proactive about giving feedback on exercises and making sure I got the most out of my time at spear.
2019-02-20
yin is the best
2019-02-19
Everyone was very professional and pleasant
2019-02-19
a front desk person was always available very quickly to check in. very courteous
2019-02-19
leon has been my lead tech and he is always thoughtful, interested, and has been an enormous help. In addition so many of the other techs have added to my recovery. Everyone here is extremely professional and friendly. This has been an enormously rewarding and helpful experience!
2019-02-18
Don't know the names but they were all great.
2019-02-18
Sebastian was the best.
2019-02-18
Blair was a great PT. He was very attentive to my needs and very friendly. Everyone that I encountered at Spear was welcoming and made it a great experience.
2019-02-18
Older facility. Sort of drab. Poor locker area (very limited space)!
2019-02-18
I had several different aides but remember Kevin as being most attentive.
2019-02-18
Nice locker area and waiting area Always ran on tie Staff helpful
2019-02-15
Thanks for replacing the broken water fountain. That was important.
2019-02-15
Kwame and Christina were amazing!!!
2019-02-15
I had a bunch help and every single one of them was awesome. I feel like we are all best friends now. And that's needed when you're coming in with pain and needing to get healthy.
2019-02-15
Hudson and Karl were both truly professional and encouraging; easy to work with for sure!
2019-02-15
Hudson was prompt, helpful, professional and friendly.
2019-02-15
Karl has provided me with a great experience, Excellent.
2019-02-15
Staff is amazing. I come, I work, I sweat, I laugh. Never a wait. If my PT is busy, there's always someone here to help me get started.
2019-02-15
Wesley
2019-02-15
Everyone is super friendly at the center. Special shout out to Dikyi, Kristan, Karina, and Marsha. They were always ready to help out wherever needed.
2019-02-14
never had to wait, everyone was very friendly. such a community im sad to leave
2019-02-14
Michelle
2019-02-14
Kevin, Corey, and someone else helped me out and they were all awesome.
2019-02-14
Kayla Josh Amanda Catherine all were a pleasure to work with
2019-02-14
professional and courteous.
2019-02-14
Worked with Tawny and Nimah. I found both to be engaged and helpful.<br />
Nimah was very focused on proper form of the exercises which was helpful
2019-02-14
My tech aides were all amazing, knowledgeable, and had excellent bed side manner. Dominica has amazing bedside care and she is brilliant. Chandler has been so beyond helpful in helping me to learn the exercises and keeping me comforted when icing (nerve pain makes icing difficult so shed distract me from my pain). Deanna is so wicked smart and fun, shes an excellent asset to the team. Kristin is another wonderful aide, she is great at explaining the small movements and will make a great PT.
2019-02-14
The tech/aides were amazing. Super helpful and attentive. They always welcomed me with a smile.
2019-02-14
Usually Manny would help me, and he always did a great job and was very pleasant.
2019-02-14
Manny and Kim forever!
2019-02-14
Great experience with George Padin
2019-02-13
Dykyi was professional, courteous, polite and attentive to all of my needs.
2019-02-13
DeAndre was great.
2019-02-13
Very personable staff, all staff willing to jump in to help and support. very knowledgeable staff. caring and compassionate, easy to talk to
2019-02-12
Wesley, always greeted with a smile. Always explained or demonstrated the exercises. Great guy!
2019-02-12
I bounced around the techs, but worked with Al the most. He was also great. Very friendly and always willing to help with my form. I'm grateful for the quality of care I received here.<br />
<br />
The ONLY downside about Spear was with my insurance. I was overcharged once and had to get a refund, and the front desk staff were generally dismissive of me when I insisted that I didn't have a copay. It's not a huge deal, but it happened more than once and got sort of old.
2019-02-12
All aides were really great! Space is a bit cramped so you had to be very conscious of others when doing exercises
2019-02-12
it varied but I was happy with everyone Nicole assigned to me
2019-02-12
Crystal was helpful and funny such a wonderful person .
2019-02-12
I'm bad with names but every tech/aide that i encountered were great. Very helpful.
2019-02-12
I don't know the name
2019-02-11
My PT and aides were knowledgeable, kind, and patient.
2019-02-11
Marc Jacobchick. Experience was really great, I have no complaints. He understand what I needed and helped me to accomplish my goal.
2019-02-11
shortage of mats for use when doing floor exercises and foam rolling.
2019-02-11
Jared- super friendly. Always says hello, asks how it's going even if he wasn't my tech for the day.
2019-02-10
Katie helped me several times. I was impressed with her depth of knowledge.
2019-02-09
EVERYONE WAS EXTREMELY HELPFUL AND SOLICITOUS OF MY NEEDS
2019-02-09
Manny was great with helping me with my form and explaining exercises thoroughly
2019-02-09
Caley Brown
2019-02-09
Shaunte was an absolute pleasure. Her smile is truly contagious and it seems like she is literally always happy! It is very refreshing to interact with someone as such at least once throughout the day. Thank you!
2019-02-08
Mike<br />
Friendly - sometimes not familiar with exercises.
2019-02-08
DeAndre was my usual tech and he was wonderful. After my accident, I was feeling very discouraged and frustrated and DeAndre provided much needed positivity that got me through this journey. He always took great care to make sure that I was doing my exercises correctly and comfortably, but it was his ability to turn my mental state around that really made a huge difference for me.
2019-02-08
Kwame wonderful assistant helps beyond a call of duty. he has made my treatment pleasant.
2019-02-08
Alyssa Reyes was / is wonderful!
2019-02-08
the techs were great and helpful, if I was done with an exercise a tech would pretty immediately come and get me started on another exercise, everyone was very pleasant
2019-02-08
Chandler was fantastic and everybody else who helped out. very professional and make for a fun environment to come to.
2019-02-08
everyone was very helpful, kim was great and explaining proper form during exercises
2019-02-07
marisa is the best. pat is also the best and so is amy the tech. also rykky.
2019-02-07
Marcel,who was very good
2019-02-07
Manny, Kim,Thalia andKwame were all very helpful and they all corrected me if my form was incorrect
2019-02-07
Chandler. She's amazing!
2019-02-07
Julia is wonderful - she is very professional, helpful, and funny. I look forward to seeing her when I come to physical therapy, and know she will happily answer any questions I may have when my PT isn't nearby, and eagerly assists with any equipment or other needs I have.
2019-02-06
Corey is the best. Always kind and pleasant to be around. Easygoing. Can't say enough positive things about him. I'll miss him.
2019-02-06
Jared was a great help
2019-02-06
marissa spano
2019-02-06
Everyone was so kind and helpful
2019-02-06
Aruba was very helpful and great!
2019-02-06
Perfect experience
2019-02-05
All of the technicians I worked with were very good. Jordan is very personable; Bria is especially attentive and friendly; Shaunte, when I worked with her, was down to business, but it was also very busy those days, so I don't fault her at all.
2019-02-05
Front desk staff was always pleasant and helpful, especially when i had to cancel or change appts last minute due to work meetings
2019-02-05
The front desk staff was always very friendly as well as the techs/aides who made the effort to know me on a first name basis, I really appreciated the personal connection they went out of their to make
2019-02-05
Cory <br />
Kevin<br />
Deandre<br />
<br />
All of the aides I worked with were fantastic, professional, and friendly. I appreciated the attention to form and them checking in on how I was feeling about each exercise.
2019-02-05
The space and the therapists and techs is excellent. Only a slightly smaller space with a bit more privacy would help.
2019-02-05
All the techs I interacted with were great. I received a lot of help from Grace and Chandler specifically, but had excellent guidance from the entire staff.
2019-02-05
Brian
2019-02-04
Kyle Stupi - excellent
2019-02-04
Terrence -always helpful and courteous. Provides useful opinions/insights.
2019-02-04
Ryan And Ty (with Ben some days)
2019-02-04
Amanda Iger Very good, easy to work with, great schedule.
2019-02-04
All technical aides were extremely helpful and friendly.
2019-02-04
Arianna, Yin, Henry, Carly, and Aaron were all techs who assisted me during my time here. Each individual was extremely helpful and super friendly. They made coming to therapy enjoyable rather than something to avoid.
2019-02-01
All the aides were great. Very friendly and helpful.
2019-02-01
I loved the staff here. I always looked forward to my visits. Whether it was Mithuen, Mike, Aaron and several of the female aides everyone was very friendly, engaging and non-judgemental.
2019-02-01
Crystal was very helpful
2019-02-01
cannot recall names but everyone i dealt with were excellent
2019-02-01
Luba and Christian. They have such great personality and they are professional and very friendly.
2019-02-01
all of the different aides that I worked with were super friendly, helpful and knowledgeable. I don't remember all of their names! Everyone here on Tuesday/Thursday AM was great.
2019-02-01
Phaeleau is an absolute gem of a physical therapist. He makes you feel comfortable and at ease while giving you the best absolute treatment! I only expected to heal about 50% from where I was after my surgery, and am so ecstatic to say that I'm at 87 degrees movement with my wrist (with 90 degrees being normal!!). Being here exceeded my expectations. I'm no longer in any pain and my hand is in such amazing condition all thanks to Phaeleau. I'm grateful for all of the help and encouragement from Phaeleau, Jules, Meek and Mel and am genuinely sad to not have my morning routine start with these great therapists at Spear.
2019-02-01
Ryan And Ty (with Ben some days)
2019-02-01
I worked with DeAndre, Sam, and Al most of the time and all three of them were super pleasant, helpful, and attentive!
2019-02-01
Everyone I worked with was helpful and incredibly friendly.
2019-02-01
For several years I had a terrible neck and shoulder pain. My mobility was limited and it made my daily activities difficult. <br />
In a few weeks my mobility has improved and I am almost pain free. <br />
Thank you very much to Luis and the aids. I appreciate the special care and dedication.
2019-01-31
Kristin, Chandler, Carina. I've had a very positive experience with all of them and they've always motivated me to push myself.
2019-01-31
Jared, Bria, and Shaunte. The techs were especially friendly and helpful, giving me a great experience
2019-01-31
lauren
2019-01-31
Manny, kwame both excellent
2019-01-31
everyone who works here was friendly and cordial
2019-01-31
Very friendly and helpful staff
2019-01-31
Karl and Gabe were a huge help, pushed me and were super friendly!
2019-01-31
Multiple- all excellent
2019-01-31
Everyone here is extremely pleasant!
2019-01-30
The team is wonderful - super helpful and friendly teammates
2019-01-30
leah escobar great friendly
2019-01-30
I think I've seen most of the techs/aides and found everyone helpful and great
2019-01-30
Phaeleau
2019-01-30
Christian - always very helpful & friendly
2019-01-30
I worked frequently with Jen and Jared, as well as a few others but I can't recall their names at the moment, and all were excellent. They were able to clearly explain the intent of the exercise and answer any questions I had. The only complaint I have was that sometimes instructions were inconsistent as to which side to focus on (both sides, or only left) and rep counts were sometimes inconsistent. This may have been instructed by Carly, but that was not always clear.
2019-01-30
Lyuba was very good at explaining exercises, and very friendly.
2019-01-30
When there's only 1 person at the front desk, sometimes it takes a little bit of time to get everyone checked in if that person is also on the phone. Typically didn't have this experience if there were 2 people at the desk.
2019-01-29
All of the staff is extremely kind and helpful. Really made for a great environment to get better!
2019-01-29
Kwame was very professional and friendly and I liked working with him. He made me feel very comfortable and I felt like I was in good hands whenever he taught me something or monitored my exercises. He is a big part of what made it very pleasant to go to Spear. I trusted him and I could tell my therapist liked and trusted him too.
2019-01-29
Shaunte, Bria and Jared are excellent in every way possible.
2019-01-29
amy<br />
Patrick<br />
levi<br />
<br />
were extremely helpful, professional and a pleasure to deal with. extremely impressed.
2019-01-29
I had several aids - sorry, I forget all the names. Every single one was helpful and explained my exercises and made sure my form was good and answered any questions and made any adjustments to what I was doing if I indicated a problem.
2019-01-29
My only complaint--and it's minor--is that the flourescent lights are unpleasantly bright. I'm overly sensitive to such things, though.
2019-01-29
Crystal
2019-01-28
I was literally helped by everyone...literally anyone who was around helped me. Kristen, Karina, Dickyi, Chandler, Grace, literally everyone!
2019-01-28
Mike was a pleasure to deal with along with all other techs with whom I dealt.
2019-01-28
Wesley, Brian, Kai were all terrific.
2019-01-28
Gabriel was very professional and I personally found him as an excellent tech that is knowledgeable and highly motivating.
2019-01-28
Corey: Excellent , always making sure I was using the equipment in the way.<br />
Sam, DeAndre also were really good assistants .
2019-01-28
I bounced between three of four people and I don't remember all their names. But staff was always helpful and responsive when I had questions.
2019-01-28
Both aides very helpful and friendly.
2019-01-26
It would be very nice to have a chaining table for babies in the big restroom. I had to change my baby on the floor.
2019-01-26
Always very friendly and helpful.
2019-01-25
Various techs and aides. All were helpful, knowledgeable and courteous. Great staff!
2019-01-25
Deanna Marincciwas my first one and was wonderful, I was sorry to see her go. But Matt filled the spot no problem. He's kind even when he is working you hard.
2019-01-25
Yin
2019-01-25
I have never been to a medical office where everyone in the office is so nice, friendly and warm
2019-01-25
Again, everyone was extremely friendly and helpful, amazing experience.
2019-01-25
Ying and Carlie were friendly and gracious
2019-01-25
Never met anyone working here in a bad mood, unprofessional or uncaring.
2019-01-25
All of the aides at this location are amazing--Yin, Mike, Yuri, Charly. (Not sure I've spelled everyone's name correctly, and I feel like I'm missing someone. ) Each of is caring, thoughtful and attentive.
2019-01-24
Ying and Carlie were friendly and gracious
2019-01-24
Elaine Crerar. She was great, very friendly and fun to be with, though she made me work.
2019-01-24
The room was a little crowded - sometimes difficult to access the TRX or the stretch-bands, and it might be good to have a pull-up bar. But generally the equipment/room was good.<br />
My aide was Katie, she was great, was sad that she left.
2019-01-24
jay, henry (the experience was incredible very personable and helpful to my needs)
2019-01-24
See above.
2019-01-24
All aides are helpful, friendly, kind, and courteous. From the front desk staff to the in house aides it’s been a pleasure coming here.
2019-01-24
I consider myself very fortunate to have met Tom. I am very pleased with the work and guidance that he provided. He is a motivator and made me feel at ease when I reported issues with my rehab both during sessions and outside of scheduled sessions. He understood the issues I was facing and had a solution to help address it.
2019-01-24
Superb.
2019-01-23
There were a number of tech aides that helped me, and each were great guides that closely monitored me and helped me with my form. I rarely felt like I was at a loss of what to do next or like I wasn't in good hands with the tech / aides.
2019-01-23
You need more locker space they are typically full
2019-01-23
helpful, friendly, clean environment. almost no wait time for appointments which was amazing.
2019-01-23
All the techs were a pleasure to work with. I interacted with Gabe the most and he is excellent-- both with regard to his understanding of PT and his professional and affable, friendly nature.
2019-01-23
Had a good experience with all techs
2019-01-23
The tech(s) were all very friendly and awesome to work with
2019-01-23
All aides were extremely helpful and friendly in supporting and teaching exercises!
2019-01-23
Brian, Kai and Jeff are the best
2019-01-23
Very clean facility; friendly staff; tech/aides were helpful and knowledgeable
2019-01-23
Treatment area was sometimes a little crowded
2019-01-23
Luba and Christian
2019-01-23
Each tech who worked with me was fantastic at e