The following is a real time report from our surveys database. All responses are unedited.
Discharge Survey Results
Q1. Access To Care
|1. Ease of scheduling your appointments||
|2. Courtesy of person who scheduled your appointment||
|3. Our helpfulness on the telephone||
|4. Our promptness in returning your phone calls||
Comments (describe good or bad experience)5103 responses (click to view)
2019-02-20Mithun is a gem. I couldn't have better things to say about him and everyone at Spear.
2019-02-20Team was very resoinsive to my needs and requests and treatment was very successful
2019-02-20Top Notch professionals
2019-02-20EVERYONE was wonderful and helpful.
2019-02-20I appreciate the reminder call prior to appointments, but message and response request could be simplified for voicemail, since one cannot hit a button to reply when the message is voice mail and not live.
2019-02-20Great experience, looking forward to more sessions with Amir and Patrick.
2019-02-20Scheduling couldn't have been easier. Nicole and I would just find a time for the next appointment at the end of each session.
2019-02-19the scheduling was very easy and Aaron was able to accommodate my availability each week. I did not have to miss any appointments.
2019-02-18Jasmina is incredible--the best!! Had the best experience.
2019-02-18No bad experience, only good.
2019-02-18Very easy to schedule appointments, had no issues
2019-02-18organized, polite, helpful
2019-02-15Appointment scheduling is usually OK, but a few times my therapist's schedule was jam-packed and it was hard to find a time that I could make.<br /> <br /> It usually worked well if I scheduled 2-3 weeks in advance, but if I had to change an appointment 1-2 days in advance due to a work emergency or other conflict, very little availability was left. <br /> <br /> The phone people are always super nice. But a couple of times, appointments I made over the phone did not get saved into the SPEAR computer system somehow, so when I showed up, I actually had no appointment. I don't think this was a mistake on my side, as these were usually next-day appointments (so there wasn't enough time for me to get confused or mix up my schedule).
2019-02-15The staff at the front desk was always very nice and courteous
2019-02-15Incredible experience at the Chelsea location. Everyone is so helpful and answered every question with ease.
2019-02-15Staff is superb and encouraging
2019-02-15Everything has been great.
2019-02-15Never any issues with scheduling. Even when I'm late, I still get my full session.
2019-02-15Shout out to Robin who always welcomed me with a smile!
2019-02-14super easy to get an appointment - i got one that day after calling like 10 other places. i didnt understand my insurance really but the front desk talked to me for at least 20 min on the phone explaining it. thank you!
2019-02-14Overall great experience...although it did take maybe 20 min on the phone to book my first appointment.
2019-02-14Always a pleasure.
2019-02-14i appreciated the "reminder" call I received 24 hours before each session
2019-02-14everyone is happy and proffessional
2019-02-14excellent as usual.
2019-02-14Kathy S was excellent to work with. Promt, organized, and extremely knowledgeable.<br /> Office itself is wayyyy too small. Not nearly enough space for the number of patients at staff in the office.
2019-02-14Everyone at the front desk made me feel welcomed and valued. They are all excellent.
2019-02-14Physical Therapy with George has been very pleasant. He was very accommodating with my case and did very well listening and coming up with solutions.
2019-02-14I consistently had excellent experiences contacting and scheduling appointments with Cydni and Spear.
2019-02-13Cydni was always extremely responsive.
2019-02-13Every interaction at all levels of the organization were very professional and responsive.
2019-02-13Everyone who I spoke with on the phone was professional. Very easy to schedule!
2019-02-13Everyone a joy to work with! John Schott deserves a raise...excellent!
2019-02-13Every person I spoke with at the 75th St location was very kind and accommodating.
2019-02-13on several occasions i called to make an appointment and someone said they would check on a schedule thing and get back to me and then nobody ever got back to me.
2019-02-13hours were very flexible based on my schedule and availability, Always scheduled appts after sessions to keep the momentum of my progress towards goals. Always called to confirm appts.
2019-02-12Was a great experience working with Jeff, Tyler and Justin. Unfortunately I had to move out of NYC otherwise I would have continued getting therapy here
2019-02-12I wish I could schedule appointments online (Zocdoc?), but it isn't that big of a deal.
2019-02-12Very easy and prompt scheduling.
2019-02-12Excellent all the way around. Customer service is A++++
2019-02-12Getting an initial appointment was difficult, only because my therapist was fully booked the week I wanted to start ...
2019-02-11Overall, the staff were all so helpful, clear, informative and made everything easy!
2019-02-11I had a wonderful experience with both therapists and was helped a great deal
2019-02-11My experience was wonderful, atmosphere and level of service was excellent. I'd definitely come back if I need to.
2019-02-10It took several weeks to have someone investigate my insurance coverage before I came in. Once that was finished, though, I was never disappointed by my interactions with the front desk. They were always friendly and helpful.
2019-02-09always emailed kristen if I had any concerns about scheduling and she was very responsive and helpful with changing appointments
2019-02-09Excellent care, staff and environment. I have been singing your praises and recommending you highly. Caley Brown, my PT, has a wonderful attitude and others who worked with me followed suit. My recovery was already on a fast track when I started here and continued in the same direction. Thank you. Great
2019-02-09It was a little difficult to get the right office from the main number listed, but once scheduled, it was all good
2019-02-08The best pt yet. 3rd time was a charm
2019-02-08easy to schedule with kristen
2019-02-06Nneka worked really hard to get my insurance to cover my visits -- something I didn't think would be possible -- and succeeded. She is a miracle worker! She and other front desk staff always made me feel recognized, welcomed, and treated with respect and good cheer.
2019-02-06Always had an easy time with scheduling.
2019-02-06Everyone was incredibly helpful and nice
2019-02-05It was always super easy to schedule appointments or make any changes I may have needed
2019-02-05It was always extremely easy to schedule / reschedule appointments. The automated appointment reminders were also a big help.
2019-02-05No complaints everyone is nice and friendly and they treat you with respect.
2019-02-05Great staff, very friendly
2019-02-04first visit was tough to visit. Easy after that. Kyle was very flexible to make things work
2019-02-04Everyone was very helpful and friendly.
2019-02-04Could not get a timely appointment at NYU, a friend recommended Spear and I was working with Amanda within 2 days!
2019-02-04Had some issues with scheduling my initial appointment since appointments got lost. Later on I had issues with scheduling again on the phone.
2019-02-04Gina was amazing and the staff was fantastic. Everyone made the PT experience enjoyable and helped me immensely
2019-02-01Very responsive and easy to schedule
2019-02-01The font desk folks were very helpful and understanding in dealing with my insurance headaches.
2019-02-01all good....lovely young professionals enjoyed my visits and feel much better
2019-02-01Great experience!!!<br /> I was blessed my trainer was Emily.
2019-02-01scheduling was very convenient
2019-02-01Hands down the best physical therapy I've ever received and only wish I knew about this office and the pt therapists sooner for past injuries. I'm very sad that I'm done with my therapy, because not only did Phaeleau help me heal completely, I feel so grateful to have made new friends during the last three months. 13/10 will always recommend.
2019-02-01Everyone was very helpful and friendly.
2019-02-01It would be great to be able to book appointments online without having to call the office or remember to make future appointments at the end of one of my visits with my therapist.
2019-02-01The office promptly schedule my appointments to fit my busy schedule. The practice is out of network, but they took me as a patience at an affordable rate.
2019-01-31Such a great experience, never once had any problems.
2019-01-31Everything was smooth, from scheduling to the appointment itself
2019-01-31You were all responsive and efficient at scheduling appointments and conforming to my schedule. The flexible hours are great.
2019-01-31One of the best experiences physical therapy that I have had, knowledge of instructors, equipment condition.
2019-01-30everyone at spear 30 broad st was great
2019-01-30I never left a message so I never had to have a call returned.
2019-01-30You're quite popular! Scheduling is easy to do in advance, but can be difficult if something comes up last minute. An online portal to help rearrange sessions would be very helpful as opposed to scheduling over the phone.
2019-01-29I was very impressed with the professionalism and courtesy of the reception staff. I always felt they were knowledgable, respectful, welcoming, and efficient.
2019-01-29so easy to schedule, so professional and professionally friendly.
2019-01-29Very convenient rescheduling
2019-01-29The people at the front desk have always been friendly and helpful. I haven't called often.
2019-01-29There were no bad experiences. Te staff was friendly and professional.
2019-01-29Scheduled directly with John. No interaction with scheduling service. Great responsiveness to rescheduling needs via email.
2019-01-28Everyone of the Techs was super helpful and friendly. Even the PTs who were not my primary PT were really nice and helpful!
2019-01-28From the first phone call to discharge weeks later, I was always treated professionally and with great courtesy and attention. My only issue was that my therapist was so busy I could not always get the time slots that were most convenient--but we always worked something out...
2019-01-28I loved that I received reminder texts and if I ever needed to reschedule it was quite easy to do. Solange was especially gracious.
2019-01-28I found the staff here to be very professional.I was seen on time and with the treatment starting without delay. i have, and will continue to recommend Spear to my family and friends. Finally, MY ARM HAS GREATLY IMPROVED.
2019-01-28It was extremely helpful to have the ability to email Stephanie re scheduling
2019-01-28The people at the front desk are great!
2019-01-28I don't recall needing a phone call returned so that's more not applicable.
2019-01-28Everyone has been nothing short of delightful
2019-01-26Before starting treatment, I talked to someone in the front desk that was going to check my health insurance coverage and call me back but she never did. <br /> During treatment, I had another issue with my health insurance, again the person in the front desk told me that she was going to find out what the problem was and call me back but she never did.
2019-01-25My first time having ro have pt and I'm going to miss everyone. They all became like family. But the care was awesome. Thanks for the corny jokes!
2019-01-25professional and fun
2019-01-25everyone is so nice
2019-01-25TBH I did not have to call on the phone, but in person everyone was extremely warm and welcoming.
2019-01-25front desk staff extremely friendly, courteous. a pleasure to greet them on arrival.
2019-01-25The staff at Spear Penn Plaza could not have been nicer. Everyone was so kind and thoughtful which makes such a difference.
2019-01-24One time I missed an appointment at the last minute because i felt like I had re-injured myself, and the desk didn't charge me for it - was very appreciated
2019-01-24I sent this message to Leah via email: “<br /> Hi Leah, I want to thank you for your care these past several weeks. Since I've returned from my business trip, I've yet to experience any pain! I'm hopping up stairs, walking for an extended amount of time, and able to get out of bed and off the sofa with ease, and NO pain! Truly, you and your team are exceptional at what you do, and I will DEFINITELY look to you, and refer you outright should a need arise with myself, family or friends!”
2019-01-24Everyone is super helpful and friendly!
2019-01-24I had a wonderful experience here. I chose SPEAR primarily because my colleague had recommended it when he dealt with similar shoulder issues. It was everything he said and more. The receptionists were great and patient with me as I tried to primarily schedule evening appointments; they were very accomodating given Tom's busy schedule.
2019-01-24Front desk was always very helpful with any insurance questions and scheduling.
2019-01-23It was very easy to schedule and modify appointments, and the front desk staff was always very helpful in explaining everything.
2019-01-23everyone was extremely helpful in scheduling last minute appointments when needed and guiding/supporting me through the workers compensation process. everyone was courteous and kind whether on the phone, arriving at appointments, asking questions, or leaving.
2019-01-23It was a pleasure to interact with front desk. Have never had an easier time scheduling or re-scheduling appointments.
2019-01-23Whenever I needed to cancel or reschedule, they were very accommodating. Even when I called at the last minute.
2019-01-23Best care in NYC, Jeff and the rest of the team are awesome.
2019-01-23Shaun is the epitome of the Spear experience. I came to Shaun in July 2018 for neck arthritis; in the fall my knee pain flared up, and I continued with Shaun for therapy until my knee improved. He has been thorough in every aspect of my treatment: explaining why certain stretches and exercises help, which muscles and tendons are needing improvement, and helping me understand in general how the body is connected and everything coordinates together. I would highly recommend Shaun to any of my colleagues needing physical therapy and will most definitely return to see him again (when knee pain returns!).
2019-01-23The front desk staff was always very welcoming and helpful.
2019-01-22Sometimes busy but overall good experience. Kwami & Juan are both very attentive given the circumstances.
2019-01-22Access to care was as easy and friendly as I've ever had or would generally expect.
2019-01-22I called and left a message and no one called me back. That being said I only had one phone call and the message may not have gone through.
2019-01-22Everyone at the Front Desk and on the phone were extremely helpful and professional. Never had a problem in shifting appointment times or days when needed.
2019-01-22No complaints. Great experience
2019-01-22Sometimes I run late to the TriBeca location. I try to call, but can not get through. Otherwise, no issues.
2019-01-22Scheduled most of appointments all at once and was able to get convenient times. One reschedule over the time was straightforward as well.
2019-01-21Easy to make appointments and easy to change them.
2019-01-21front desk was very helpful and understanding, making sure to schedule me with a female PT because I felt most comfortable this way
2019-01-21Had difficulty calling but email responses were always prompt.
2019-01-19It was very easy to cancel and reschedule. Meghan was very accommodating with the scheduling. On my first call, someone called me back right away and got me scheduled for my first visit. It gave a very good first impression. Excellent service.
2019-01-18Initial setup of my first appointment was slow. I submitted a request on the website and got no response. I called and the person who answered was very nice but didn't seem very prepared to easily intake me.
2019-01-18everybody is so friendly . a pleasure coming! Lukasz is very knowledgeable professional, and kind!
2019-01-18I had a wonderful experience with all SPEAR staff. Everyone's super friendly and professional.
2019-01-18Booking was super easy and quick. Everyone was always very pleasant and professional. And I always appreciated the call the day before to remind/confirm.
2019-01-18very good experience
2019-01-18This was a great experience. All staff was amazing and professional throughout my treatment.
2019-01-18Everyone I've worked with has been amazing. There was one time when I didn't get info about my insurance in the time I would have liked, but that was an outlier.
2019-01-17I was recommended and couldn't be happier.
2019-01-17Everyone on phone has been incredibly helpful / friendly
2019-01-17I didn't have any reason to call
2019-01-16Have a pinched nerve, called in the morning and they got me that afternoon
2019-01-16Customer service was good
2019-01-16I found the scheduling staff to be friendly and professional.
2019-01-16everyone is so incredibly nice and informative, they always greet me when I walk in and have a smile on their face!
2019-01-16I called the 14th st location to schedule my initial appointment - whoever I spoke with there was rude and unhelpful. the 34th st location has been nothing short of exceptional
2019-01-16Aaron was a great therapist who took a lot of time to help and get to know me. He was always attentive even though he had multiple patients at once. I would reccomend him to my family and friends.
2019-01-16Very helpful and courteous staff.
2019-01-16Always easy to schedule or reschedule, even at the last minute
2019-01-15the staff was great and always helped me out when i needed to make a change to my schedule.
2019-01-15great experience. tom is great. would definitely recommend it to others.
2019-01-15Everyone is very kind and helpful!
2019-01-15Derek was always proactive in making sure that I had time scheduled. This was highly appreciated, especially around the holidays, where Derek accommodated my travel schedule and also advised me on what to do when I was away. Also, both Derek and the reception were extremely helpful in accommodating last minute requests for appointment modifications. Highly appreciated all around.
2019-01-15Front desk staff is always courteous on the phone and in person!
2019-01-14Ms. Rhonda at the front desk is beyond amazing! Always helpful, professional, and efficient!
2019-01-14The initial scheduling of my first appointment was very difficult. There was a problem between my doctors office and the front desk with getting the prescription sent correctly. It took me many attempts between the doctors office and the front desk to get the first appointment scheduled. Scheduling my follow up appointments was very easy. I especially appreciated the robo-telephone call the day before each appointment reminding me of the time.
2019-01-11Very quick response time for scheduling requests
2019-01-11Gwen, and Staff were always motivating, helpful, and overall pleasant .
2019-01-11Great experience! Christine and all the techs were super attentive and understanding. So glad I can get back to working out again!
2019-01-10Scheduling appointments was incredibly easy. Hannah knew times that worked with my schedule and was very accommodating, both in booking and in last minute cancellations
2019-01-10Everyone is very friendly and helpful
2019-01-10It would be great to have an automated online session scheduling process.
2019-01-10Despite my crazy busy work/life schedule, it was extremely easy to schedule/cancel/reschedule any session at any point. Everyone was very understanding and helpful in terms of the session scheduling.
2019-01-10very quick to get back to me right away, leon was able to schedule all of my appointments at the first session which was very helpful. good reminders as well
2019-01-10Everything was good
2019-01-09Everyone has been incredibly friendly and has made this experience enjoyable. The text appointment reminders were helpful, as were the schedules emailed to me by Spencer.
2019-01-09It was very easy to schedule appts at Spear. I would usually schedule with Sarah or one of the techs, but on occasions I scheduled with the front desk they were also very helpful! Shout out to Allison who also was very very helpful in dealing with a billing and refund issue when my insurance company sent 2 payments for different services in the same check.
2019-01-09Everyone I spoke to (on the phone or in person) was always very courteous, helpful, and caring.
2019-01-08All my interactions w/the front desk were efficient and pleasant.
2019-01-08The administrative staff at the Spear Murray Hill were extremely helpful, courteous, and effective at their jobs. All questions and issues were addressed promptly.
2019-01-08A wonderful visit each and every time. Always greeted with a smile and hello
2019-01-08Shaun was the utmost in professional, friendly and skilled. I couldn't have asked for a better Physical Therapist.
2019-01-08My first time setting up my initial appointment was a breeze. From there on, everything was smooth. No hiccups, no worrying about insurance covering my visits, no no-shows by therapist.
2019-01-08When I was trying to find a PT place, I walked in to ask about scheduling and the front desk person hopped up and gave me a tour of the facilities, scheduled my appointment, and took all my insurance info and I never had to deal with it! Excellent service/courtesy!
2019-01-08Very easy to get in and maneuver appointments through emailing Kristen
2019-01-08When I was trying to find a PT place, I walked in to ask about scheduling and the front desk person hopped up and gave me a tour of the facilities, scheduled my appointment, and took all my insurance info and I never had to deal with it! Excellent service/courtesy!
2019-01-08Scheduling was always simple and painless
2019-01-07Very friendly frond desk people. Always a delightful experience up front
2019-01-07outstanding therapy.<br /> <br /> dee gulati
2019-01-04Everyone was very helpful in making sure I could schedule appointments when necessary.
2019-01-04The whole experience was very valuable I'm on my way to being mended.
2019-01-04Pleasant and professional
2019-01-04This is my 3rd time using Spear for PT. The staff are friendly and helpful. I would recommend Spear to anyone in need of PT
2019-01-04My experience was fantastic.
2019-01-04It was great having the option to work directly with Luc when scheduling changes were needed. He responded quickly and provided plenty of alternatives to the originally scheduled appointment. Booking appointments in advance was a plus for me, and the text reminders were perfect.
2019-01-03Everyone was always very nice and friendly and admin staff remembered my name almost immediately!
2019-01-03I had great experiences when trying to schedule or reschedule appointments, most accommodating.
2019-01-03Everything was great. I feel so much better. Katie was really effective in helping me to loosen up and restore the mobility and range of motion in my neck.
2019-01-03no bad experiences.
2019-01-03Excellent experience. Jason was so professional and accessible. I give him and all the therapists at Spear/Chelsea an excellent assessment. A team of true professionals - real winners! Many, many thanks.
2019-01-03Such an awesome experience!! Will definitely come back if I need PT again (hopefully not for a while though...)
2019-01-02Such an awesome experience!! Will definitely come back if I need PT again (hopefully not for a while though...)
2019-01-02could not be happier
2019-01-02My accident was correctly evaluated and treated spot on! Home exercises very good that I am planning on continuing them at home! Good team!
2019-01-02Overall an awesome experience!
2019-01-02people laughed at my jokes
2019-01-02The staff at Spear were easy to reach and always willing to accommodate me if I had a change in scheduling.
2018-12-31Luc was great. He made sure that my PT was geared towards getting me back to functioning/performing fully in the way that my lifestyle/job require. George filled in a couple of times and he was also very helpful/attentive offering different insights/exercises.
2018-12-31I filled out the online questionnaire to start the process and heard back that same day and was in the center that same week. Every follow-up appointment was just as easy to schedule with Gwen.
2018-12-31Very good customer service. The front receptionists are friendly and efficient.
2018-12-31Michelle always let me know if appointment slots opened up and would sacrifice her own lunch to accommodate others. Very selfless person.
2018-12-31It was easy to schedule with front desk and kristen
2018-12-31The office has been incredibly helpful in providing insurance information and making setting up appointments simple.
2018-12-31Super easy to schedule my appointments in advance and I appreciated Tom's ability to accomodate a consistent schedule, in addition to being flexible with my visits when needed.
2018-12-31Was all very easy. Zach was flexible and gave me lots of options
2018-12-28Everyone is incredibly friendly and professional, easy and nice to interact with in every way.
2018-12-28My last rescheduling was a confusing nightmare, otherwise perfect.
2018-12-28Took a long time to get first appointment but was much easier once I scheduled with my PT
2018-12-28I have a difficult work schedule and my meetings often get changed the day of. Spear has been so accommodating and flexible. I felt so guilty rescheduling constantly but I am so appreciative of everyone's understanding and kindness.
2018-12-28It was very easy to schedule through Luke or the office.
2018-12-28the staff at 30 Board Street have always been helpful in any issue I have, and help me resolve it as quickly as possible.
2018-12-28Michael is obviously too popular for my appointments..
2018-12-28The front desk staff was exceptional. They made everything so easy and explained everything so well.
2018-12-28Excellent care, knowledgeable staff, lots of scheduling optiond
2018-12-28I scheduled directly with my therapist at each visit so it was very easy
2018-12-28Always easy, flexible and accomodating
2018-12-287am appointments were great before work
2018-12-27The women who staff the desk at 7 am are OUTSTANDING!!!!! Olivia is amazing.
2018-12-27always an amazing experience, staff is very friendly
2018-12-27Had an excellent experience with Mel! She always made sure I was comfortable with every exercise and made everything so clear for at-home exercises.
2018-12-27Mike V. and the entire staff (esp. Gabe and Ben) were extremely helpful, patient, and thorough throughout my entire rehab process. I couldn't have gotten mself back together again without them.
2018-12-27The set up process was easy and flawless.
2018-12-27All good. Sessions on time, effective, positive clean and upbeat facility
2018-12-27Everyone was very professional and attentive!
2018-12-27Never a problem
2018-12-27Everyone at the front desk was super helpful and nice when I called to reschedule or cancel appointments.
2018-12-26Most of the time the front desk staffers were very helpful and friendly.
2018-12-26All of the staff at Spear are not just professional but also kind and friendly. My condition got so much better, thanks to Helen and Alex.
2018-12-26The PTs, techs, and support staff are endlessly capable, friendly, and instructive.
2018-12-24Easy to schedule appointments, friendly front desk staff.
2018-12-24Only early morning appointments for patrick was tough some times
2018-12-21really great experiences! super easy.<br /> one note: when i originally scheduled/found Spear PT, the address in my health insurance (United Health?)'s portal listed an incorrect address in Williamsburg, not 41 Clark St...
2018-12-21wrong cell number
2018-12-21It was all great
2018-12-21a few times I could not get through to anyone<br /> Also, did not receive a call back after leaving message.
2018-12-21Nothing was done wrong. Derek was always good about get me scheduled and he was very flexible when I had to change appointments.
2018-12-21Kate made it extremely easy to schedule — I never had to deal with the front desk.
2018-12-21Kate made it extremely easy to schedule — I never had to deal with the front desk.
2018-12-21super friendly and accommodating!!
2018-12-21Deena is the best!!! always nice, available, and very professional!
2018-12-21l like the dedicated and caring staff, I was pleased with my progress but need more sessions with the therapist,
2018-12-20I did not have any issues scheduling appointments for my 3 months of PT
2018-12-20What can I say. The entire staff is amazing, courteous and just fantastic!
2018-12-20Scheduling was always quick and easy. The email reminders with calendar invite helped with scheduling.
2018-12-20This was the best PT experience I could have imagined.
2018-12-20Best therapy experience I could’ve asked for
2018-12-20As my therapy progressed, I began making appts with Aleks directly over email -- very convenient.
2018-12-20The scheduling staff were quick and provided answers on any question I had.
2018-12-20Ugly Christmas sweater day!!!
2018-12-20easy to schedule with emailing or while in the clinic
2018-12-20My overall experience here was great! Derek and all the staff members were super helpful and very knowledgeable.
2018-12-20I never really called Spear so I just marked both as very good.
2018-12-19Never had a scheduling conflict. Service was excellent.
2018-12-19Love everyone at the front desk. They're great!
2018-12-19I didn't need return calls. I had some issues with scheduling, only because of availability and my schedule.
2018-12-19I have a tough schedule and they were able to still find times for me when it was convenient for me... very much appreciated.
2018-12-19The entire SPEAR team ensured a seamless and flexible experience - I always felt that my schedule and appointments were booked in advance and they were incredibly understanding and flexible when work or personal events required me to move my appointments.
2018-12-19Once in a while when I went away for work and then came back to the city and tried to schedule there wouldn't be appointments the following week and I'd have to wait 2 weeks. But Nicole also warned me about that and did try to fit me in when she could.
2018-12-19Ugly Christmas sweater day!!!
2018-12-19Loved Spear Physical, will recommend!
2018-12-19I appreciate being able to talk to the actual office that I go to rather than a central call center
2018-12-19Really great experience. Nicole was awesome and critical to the rehab of my knee. And others I saw -- Chris, Leah, and Hannah -- were terrific as well. Lots of help from Al and Deandre too.
2018-12-19My intake appointment was scheduled for the day after I called, which was extremely helpful. Another PT group I had called didn't have any availability for 4 days.
2018-12-19Scheduling was never an issue. Staff was very helpful.
2018-12-19Great office and staff. Always provided the most professional service.
2018-12-19Desk staff was very courteous, helpful, and understanding. They made the whole process much easier.
2018-12-19Overall good experience no bad experiences. when I needed to book an appointment I just called in and made the appointment.
2018-12-18Everyone there is TERRIFIC!!
2018-12-18Spear FiDi made everything so easy!
2018-12-18Always courteous and warm attention from everyone!
2018-12-18My therapy for my knee has my regular routine back to normal. I am attending the gym, walking with ease and practicing yoga again. The PT home routine will be a committed on my part to continue my progress.
2018-12-18Appts were made and re-arranged easily. Had to use a phone call only twice but that was good too. Carly generally set me up on the spot for the appts needed and same with Qwanana (sp?)
2018-12-18The experience with SPEAR has been excellent.
2018-12-18Care, attentiveness, responsiveness, and professionalism all outstanding.
2018-12-18Issa was particularly great. She helped thread the scheduling needle when I needed to reschedule appointments.
2018-12-18Always happy and kind!
2018-12-18The staff has been polite, courteous and concerned. Much appreciated!
2018-12-18easy to schedule sessions<br /> great ACL rehab expertise<br /> always respond to patient feedback and adjust rehab plan (new soreness/pain)
2018-12-17Did most of my scheduling via email which was great!
2018-12-17Every single person at the front desk is friendly, lovely, and knowledgeable. Just a wonderful team you have here.
2018-12-17The front desk was kind, courteous, and friendly always.
2018-12-17Every person I worked with here has been exceptionally friendly and accommodating. Only good things to say about the front desk staff!
2018-12-17Very thorough and helpful
2018-12-17Very helpful on the phone and responsive to messages
2018-12-17Can appointments be scheduled online?
2018-12-17Front desk staff was very pleasant, always answered the phone promptly, and made scheduling very easy
2018-12-17I've been to a lot of different facilities for PT, and this was by far my best experience. Between customer care and accessibility, I thoroughly enjoyed my experience and have improved greatly!
2018-12-17Office staff was very helpful and courteous. Was always able to find a time with Alex that fit my schedule.
2018-12-15Easy to make and reschedule appointments.
2018-12-14The ladies at the front desk have always been incredibly helpful. The facilities are clean and modern. AJ has been an excellent PT who has adapted exercises to different needs and has significantly decreased the pain I have been experiencing in my right knee. I look forward to coming to PT - everyone who works here has a positive, can do attitude.
2018-12-14I loved that my appointments were scheduled in advance for a whole month - it helped me manage my time well.
2018-12-14Amazing staff, front desk staff bring so much energy!
2018-12-14All my appointments were all booked by Megan herself, and she did a great job accommodating my schedule
2018-12-14Nothing but amazing things to say! Everyone at the front desk is helpful and friendly in every way
2018-12-14Joey and the Julie was very patient and helpful. instructed me on movement and how it's important for circulation, and gave me the direct cause of the issue. So I had a great foundation to fixing and returning to the normal use of my knee
2018-12-14Great flexibility in terms of finding times for appointments
2018-12-14Joe Kim - The best PT in the history of history!!!
2018-12-13All staff members have been friendly and helpful.
2018-12-13Never had a problem.
2018-12-13Good staff overall,.
2018-12-13most excellent help and complete solution and CURE of my issue!<br /> Super nice too!
2018-12-13Incredibly pleasant and professional, well organized and prompt
2018-12-13Scheduling my appointments was really easy and Derek always made sure to schedule ahead of time to make sure I was able to come in each week.
2018-12-12The smoothest and easiest administration ever! Great, efficient professional and friendly staff!!
2018-12-12It was overall good treatment at Spear. It was a wonderful experience
2018-12-12Good staff overall,.
2018-12-12Everyone that I've encountered at SPEAR has been professional, courteous and very helpful.
2018-12-12Very good experience, I am much improved.
2018-12-12always friendly and helpful over the phone and at the desk. the texted reminders were extremely helpful
2018-12-12Scheduling was prompt and easy. Making appts directly with Luc was efficient.
2018-12-12Good with cancellations and good with rescheduling - Also great at scheduling out weeks in the future
2018-12-11Michelle was a joy. Always attentive, caring and professional. She took me from one of my lowest places of physical confidence after my meniscectomy and returned me to playing soccer within a few months. I couldn't have asked for anything more.
2018-12-11Crystal Hall the tech and Luc Richie were excellent and extremely personable!
2018-12-11Everything was great, I just don't think i got a reminder phone call for my appointment
2018-12-11On one occasion I did not get an answer and my voice mail message was not responded to.
2018-12-11It was always a good experience .
2018-12-11everything was great but 3 times I called to reschedule an appt. asked for a call back and never got one.
2018-12-11Emily was wonderful and amazing. she understood what my body was saying when i couldn't. she knew what it needed and i didn't. she was kind and wonderful.
2018-12-11Scheduling was great! Very quick and easy.
2018-12-11The help I received was always very professional and prompt.
2018-12-11Had no bad experience. Everything followed through. I would have done my last two scheduled appt if this contracted job didn't happen.
2018-12-11Access to care was always available and staff was extremely helpful and kind.
2018-12-10My experience at SPEAR has been very helpful. After 5 months of coming here I am leaving here feeling a lot better. My knee has healed well, but over all I have had a very good experience.
2018-12-10Staff always very friendly. It would be nice to have an online system to schedule appointments more easily.
2018-12-10Everyone at Spear is always pleasant and professional. I enjoyed coming here.
2018-12-10The best experience, very understanding staff and easy to reschedule
2018-12-10Everyone I dealt with was not just responsive to my questions, but proactively helpful and trying to ensure I got what I needed. They were also incredibly friendly and courteous every step of the way.
2018-12-10Repetition of automated messag e of scheduling a bit cumbersome
2018-12-10My whole experience has been fantastic. Hands down best customer service of everyone here
2018-12-10Ben emailed back quickly for any appointment request or cancellation to his personal email
2018-12-07It was very easy to setup, reschedule and cancel appointments with Spear
2018-12-07I had an absolutely wonderful time with Spear - from the initial scheduling session to every last minute cancellation I had (one time there was an "unauthorized personnel" in the train tracks that delayed my train by an hour), Allison was wonderful at rescheduling me and dealing with my insurance policy changes!
2018-12-07The team is great at scheduling/rescheduling (sorry) visits as needed. And they helped set me up with text reminders, which is great as well.
2018-12-06everyone is knowledgeable,, helpful, and friendly.
2018-12-06Front desk is extremely friendly, and the staff has a great memory for patients.
2018-12-06Reminder calls were good, maybe better using text messages
2018-12-06Very professional staff. Makes experience easy and enjoyable.
2018-12-06very professional and ccomidating
2018-12-06Great experience overall
2018-12-06Everyone I have met at the front desk were very welcoming and kind. They were compassionate and helpful in every way.
2018-12-06Was easiest scheduling while in person, but overall good experience and flexible
2018-12-05Everyone was very helpful and invested in my recovery
2018-12-05Scheduling only difficult because of Kathryn's utilization being high but she is a flexible as can be and working with her patients to find times.
2018-12-05Repetition of automated messag e of scheduling a bit cumbersome
2018-12-05Great experience with treatments as well as flexibility and ease in scheduling/rescheduling appointments.
2018-12-05always able to schedule appointments seamlessly. <br /> excellent followup
2018-12-05My experience was great.
2018-12-05Had no issue re-scheduling the few times I needed to.
2018-12-04I love the text massage reminders as well.
2018-12-04It was hard to schedule the initial appointment, but once I became a patient, the front desk was very helpful and friendly. I also submitted my initial appointment request on the website, and the response was slow and not helpful. I had to follow up with a phone call.
2018-12-04Everyone at the front desk is always so helpful, both over the phone and in person!
2018-12-04Front desk receptionists are pleasant and beautiful :)
2018-12-04Couldn't have been easier or more helpful when scheduling, rescheduling. Very courteous staff.
2018-12-04All Spear staff are professional, knowledgeable, courteous, and friendly. They handled insurance stuff, were flexible and accommodating with scheduling, and overall made the process so easy!
2018-12-03Kathy really eased my fears when I came in with so much pain - I basically couldn't even walk or live my daily life. I am leaving today, discharged, with hardly any pain and know I have the skills now to keep injury at bay.
2018-12-03Excellent experience all around.
2018-12-03Everyone is great at the front desk! Kind, fun, helpful, and personable.
2018-12-03Easy to schedule and reschedule
2018-12-03The staff is very friendly and helpful, my time at PT was challenging but worthwhile
2018-12-01Staff is very friendly both in-person and on the phone, and accommodates scheduling requests flexibly to the best of their ability.
2018-11-30Everyone is always very accommodating and helpful. Preeti has been wonderful and I feel much better as a result of working with her. She is patient, knowledgeable, and able to modify exercises when I have difficulty.
2018-11-30I made all my appointments directly with leon. it was not easy to do things via phone
2018-11-30Staff is very friendly both in-person and on the phone, and accommodates scheduling requests flexibly to the best of their ability.
2018-11-30Staff is very welcoming and positive. Only problem with scheduling was that I had to cancel a Monday visit 26 hours before my appointment, and called on Sunday when the office was closed to do so, and I'm not sure the message got through.
2018-11-30The front desk was always so nice and helpful!
2018-11-30ERY GOOD HELPED ME A LOT
2018-11-30Everything was amazingly efficient and professional.
2018-11-30I have also worked Christine, Preeti, Stephanie. <br /> They are all excellent physical therapists. <br /> As I work through my therapy, I have watched them all deal with patients. <br /> Whomever is hiring the staff, is doing an excellent job because you have hired good people who are great therapists.
2018-11-30all good here! great service!
2018-11-29making appointments over email and on the phone was very convenient and easy. it set the tone to have a great initial consult and first visit.
2018-11-29Very easy to schedule and cancel appointments.
2018-11-29THE SERVICE WAS EXCELLENT, I AM GRATEFUL..
2018-11-29Wonderful experience. Very knowledgable and the nicest people, from the front desk to the assistants to the therapists. Phaeleau was wonderful!
2018-11-29Didn't really use the phone
2018-11-29One thing you might want to improve. Even though I indicated at my first session that I wanted to be contacted by email rather than by phone, I received reminders for my first few sessions by phone, and had to call Spear several times until the reminders started to be sent by email.
2018-11-29The team always made sure I had appointments scheduled for the future and were always accommodating for schedule changes
2018-11-29Great appointment expereience, and friendly staff
2018-11-29the entire staff was very helpful and very friendly.
2018-11-29If I ever had a last minute issue with an appointment (which was often) everyone at SPEAR was extremely accommodating to my scheduling needs.
2018-11-28The administrative assistants were so kind, helpful and FUN to see each visit!
2018-11-28Chris was always professional and thorough, answering all my questions and concerns for my various exercises. All the techs I trained with - Al, Cory, Kevin, Sam - were excellent.
2018-11-28Text reminders were helpful
2018-11-28Sometimes there were mix-ups with scheduling the correct length of massage appointments.
2018-11-28The front desk staff was courteous and efficient.
2018-11-28Only one experience with the receptionist telling me that they'll call me to explain my health insurance (because it was busy at the practice) - they never called to explain this.
2018-11-28Very Helpful, flexible, amicable
2018-11-28Wonderful experience with all scheduling and front of the house related issues.
2018-11-27No bad experiences
2018-11-27Scheduling appointments was very easy. The firm and the therapist were very accommodating during times when I had to make changes
2018-11-27Good Service and excellent knowledge. very happy
2018-11-27I was always treated courteously and in a friendly manner. Whenever I called my concerns and questions were quickly answered, or rescheduling an appointment if necessary.
2018-11-27All aspects were excellent!
2018-11-27always helpful and accomodating
2018-11-27Good Experience: I had a question about my insurance and the staff was able to walk me through the billing system and how SPEAR works with Aetna. Each person I talked to was very helpful and patient with my many questions.
2018-11-26really great place overall!
2018-11-26STEPHANIE RULES! REALLY HAPPY I ENDED UP WITH HER AS MY THERAPIST AS I HAVE NOTHING BUT GOOD THINGS TO SAY ABOUT HER.
2018-11-26Rhonda is great! Super friendly and helpful with scheduling/payments
2018-11-23Best medical office front desk I've ever dealt with
2018-11-23Everyone was very friendly and concerned about how I was feeling.
2018-11-23My experience with the staff at Spear has been very positive. Laura and the support staff were very accommodating, if I needed to adjust appointments, or had to cancel.
2018-11-20other than doing my initial scheduling through zocdoc then having the PT switched I don't have any complaints, the staff was very helpful at scheduling followups and rescheduling when something came up
2018-11-20very good Deena helped me before with a knee problem
2018-11-20Activities with all personnel have been very professional and pleasant.
2018-11-20scheduling was always easy and quick, which I very much appreciated since I often had to juggle a few different appointments.
2018-11-20all very positive!
2018-11-20Very easy to schedule appointments. The staff was very accommodating and worked with me to provide the most convenient times.
2018-11-20The experience on Zocdoc was not ideal as all of the appointments there were for only half an hour and I needed a full hour.
2018-11-19The entire staff at 75th street has been beyond helpful! Scheduling has always been easy, calls returned very promptly, and everyone is friendly and caring!
2018-11-19No bad. Very nice environment. Pleasant to be here. Clean. Pleasant, upbeat people. The technology of physical therapy seems to work. Got stronger and more mobile pretty fast. Jaime is a doll and so nice to work with.
2018-11-19While I didn't interface with the front desk/phone lines often, Kristen was extremely flexible and accommodating of my schedule.
2018-11-19Jeff was always very willing to be flexible about his schedule to schedule/re-schedule appointments whenever conflicts came up
2018-11-17probably the main reason besides good transportation, i choose this location was the promptness on answering the phone, not being on hold long period of time, and the pleasant demeanor of receptionists
2018-11-17Since I could only come after work, there were limited open hours. The staff always did their best to get me an appointment
2018-11-16such a great experience! love this place.
2018-11-16Cameron said,"it was very good and fun." I agree!
2018-11-16The people at front desk helpful with insurance...etc.
2018-11-16it was super easy to schedule appointments and I really liked the text reminders of my upcoming appointments
2018-11-16Andrea is very easy to schedule with!
2018-11-16very good experience. very helpful and informative
2018-11-16Very easy to make appointments, everyone was really kind
2018-11-16Super easy to book appointments. Made most of mine with Jessie during our visits. Was able to work with me on times around work etc
2018-11-15Had some difficulty with straightening out extra credit card charges after I had to cancel a massage, but it did get settled to my satisfaction.
2018-11-15Amazing staff, always friendly and helpful
2018-11-15My main concern was how it works with my insurance and the associate on the phone was very helpful to connect with my insurance and explain me how it works and how much it will cost me.
2018-11-15Getting started was painless: Olivia was very friendly and helpful. Once I was on board I was able to make appointments directly with the therapist very easily.
2018-11-15From my first visit with Steve through my transition to Nicole, everything felt seemless.
2018-11-14Receptionists were always courteous and helped me reschedule several appts with ease.
2018-11-14I really appreciated how accommodating the scheduling process was--especially for last minute appointment swaps.
2018-11-14I needed early AM appointments so it required booking weeks in advance.
2018-11-14Your reception desk is so nice and courteous and helpful Truly a very "unusual" experience in NYC and definitely unusual in other medical offices!
2018-11-14overall, great experience<br /> jonathan was great - very professional and engaging<br /> learned some exercises and stretches i can take with me<br /> i did feel that sometimes there were too many people booked at once<br /> but i get that thats generally how PT will work
2018-11-14Never had any issues scheduling
2018-11-13Everyone I dealt with was very nice and easy to get ahold of
2018-11-13as always the atmosphere and the quality of service is excellent I would not even consider going anywhere else for my therapy needs
2018-11-13The only thing that would be easier would be online scheduling.
2018-11-13I like that I could email my PT at any time and get a timely response when I needed to make a change and appreciated the flexibility, even when he wasn't available, there was someone else, just as capable and informed about my case.
2018-11-12Andrea is very easy to schedule with!
2018-11-12Easy to schedule and easy to re-schedule appointments when there were conflicts. Always professional, courteous, and friendly.
2018-11-12Access to care was excellent. Everyone was very accommodating with my schedule, especially Jon, who knew my work schedule was not easy to work around.
2018-11-10Most of my appointments were made directly with Becca in person or via email. She was very easy to deal with.
2018-11-09Had to schedule in advance for getting a time, so that was my adjustment.
2018-11-08The staff at Spear Midtown is always helpful and welcoming. They're always there to assist whenever needed.
2018-11-08Very effortless scheduling.
2018-11-08Very easy, friendly and helpful
2018-11-08Everyone was very helpful!
2018-11-08receptionists seem a bit overwhelmed and are not always as friendly as one might wish
2018-11-08na on calls
2018-11-08Great experience. Attentive staff. David cured me. Would recommend Spear to others.
2018-11-08It was always easy to schedule and reschedule appointments. Everyone was always more than accommodating to my fluctuating schedule.
2018-11-08Emailed Kristen mostly to communicate which made everything easier with scheduling
2018-11-08Excellent guidance but the freedom to do it at my own pace.
2018-11-08Excellent experience all around. Leon's work and educational therapy helped my upper disc issue tremendously.
2018-11-08maybe text message reminders instead of voicemails.
2018-11-07It took a while to get a phone call back after messages left.
2018-11-07Tihe Spear team is enabling me to self-diagnose my back symptoms and develop a systematic home excercise program based on the the PT I've goe through here. I now have a repertoire of 30 exercises to do every other day. I also hhave the confidence to mix it with my own previous homme exrecise routine. I rrealize that at my age I may encounter futre back problems but I hope that in that case I can get more help from this wonderful PT/trainingnprogram.
2018-11-07Amanda has been great, and other staff are helpful as well.
2018-11-07Everything was good. The text reminders are helpful.
2018-11-07Very excellent experience.
2018-11-07Scheduling was a breeze, we were always able to find time based around my schedule. Every time I needed to call and/or ask questions - the service with which they were answered were something I wish every company would do.
2018-11-07Great experience, everyone was very nice and I had great results.
2018-11-07the automatic text reminders were helpful and the hours of the physical therapists (e.g. 7am-7pm and Saturdays) was convenient for a busy schedule
2018-11-06Joe was quick and easy to communicate via email. I didn't really communicate with Spear via phone other than the appointment reminders, so above responses are for email.
2018-11-06Marc was excellent in getting me back to basketball with his exercises and his advice on how to get stronger.
2018-11-06It was incredibly easy to schedule appointments with Kristen!
2018-11-06everything worked well.
2018-11-05Kathryn scheduled all of my appointments during the first visit which was very convenient.
2018-11-05too much loud talking at front desk
2018-11-05everything was excellent!
2018-11-05Incredible and personable experience loved coming in and working with George and team, the highlight of that day for me!
2018-11-04While I knew that I had a limited number of PT sessions, it was not clear to me that my PT had to be completed on a specified date. As a result I was unable to take my last PT session.
2018-11-02During my initial visit, Luc did a great job of providing a PT schedule that worked with my busy schedule. He printed it out and also emailed it to me, which made it easy for me to make the appointments.
2018-11-02Quick and very personable
2018-11-02very helpful staff
2018-11-02I opted for lunch appointments since they were much easier to schedule than my preferred time of late afternoon. The ladies at reception are very helpful and welcoming. I dealt a lot with Robin, who is superb.
2018-11-01Very friendly staff
2018-11-01Great experience with everyone
2018-11-01getting scheduled and insurance out of the way was super easy.
2018-11-01everything was easy and comfortable
2018-11-01The SPEAR staff was always on-call and able to adjust appointment timing whenever I needed!
2018-11-01very accommodating of my limited availability
2018-11-01flexible and responsive accommodated my availability
2018-11-01flexible and responsive accommodated my availability
2018-10-31nothing but a wonderful experience. would recommend to anyone.
2018-10-31They were extremely helpful. Once I had a scare about insurance but they walked me through the billing process and kept me at ease!
2018-10-31Would like some way to do online scheduling - see availability and make changes.
2018-10-31Staff at reception are wonderful and helpful
2018-10-30First visit was good/ made me feel optimistic
2018-10-30The staff at your front desk are amazing. Helpful, patient and so professional.
2018-10-30great start to pt
2018-10-30Fantastic place! everything was easy and very nice.
2018-10-30Everyone made me feel very welcome and taken care of. I love coming here.
2018-10-30Everyone I ever interacted with at the front desk (and anywhere in the office) was friendly, helpful and professional.
2018-10-30Emailed directly with Megan and she made things SUPER easy!!
2018-10-30great experience. michelle was very knowledgable helpful
2018-10-30No issues getting appointments
2018-10-29There was only one time when appointments I made disappeared from the calendar and that was when you were changing systems. I also think the receptionist computer was acting up as well.
2018-10-29Front office staff is courteous, friendly and professional.
2018-10-29Great experience with my PT at the first session!
2018-10-29Staff was helpful in scheduling or rescheduling. Juan was particularly good at emailing options.
2018-10-29Ben Ayzenberg was knowledgeable and excellent at helping me recoup from this injury. He was as good as a therapist can be. Thank you very much
2018-10-29Was always coming up with new exciting and challenging exercise to make sure i continued progression
2018-10-29I wish I had something else wrong so I could keep coming to see Nicole.
2018-10-26This is the 4th place I have gone for physical therapy (2nd for the same injury) and this was by far the best experience that I had. Luis not only did a great job explaining my issues, exercises, and what we were solving, but he also made sure he was making me more confident in my shoulder along the way. He went above and beyond to make sure I was comfortable and even answered questions that I had over email.<br /> <br /> The entire staff, from front desk to PTs, was extremely friendly and professional. In the future I will go out of my way to recommend this team to anyone who I know that needs physical therapy.
2018-10-26From my first query to the end, everything was speedy, courteous and professional. I really appreciated at the beginning having your staff immediately check with my insurance company and responded to my request to get in ASAP. Spear was not the only facility I contacted, and I have to say you folks were the most professional and helpful.
2018-10-26great service, great care
2018-10-26Scheduling appointments weeks out was helpful, and it was extremely easy to modify or cancel if needed.
2018-10-26I scheduled most of my appointments directly with Becca
2018-10-25everyone at spear is amazing!
2018-10-25Spear has been very helpful in this manner.
2018-10-25The Support Staff is excellent! Always friendly, and will work with you to get your appointments set.
2018-10-25It was a pleasure, a very comfortable environment! I made enormous strides; could barely walk when we first started, improved in 10 days, every pain was helped
2018-10-25Very easy staff to work with
2018-10-25Great experience, I love Spear
2018-10-25Everything about Spear was great. Somer Myers is amazing. This is the first time I have been to see a physical therapist for this issue. It has been something I've dealt with for years. I was surprised by how quickly Somer and team were able to get me feeling better and that I am basically cured, stretched and relaxed for now.
2018-10-25First class experience all around
2018-10-24my experience at spears was excellent
2018-10-24Excellent experience all around.
2018-10-24appreciated thoroughness and follow-up of checking my insurance benefits before my appt
2018-10-24Didn't use the phnoe much
2018-10-24easier to schedule by emailing Patrick than calling the main line
2018-10-24Everyone here is super friendly and cheerful, while still super professional, which made it surprisingly enjoyable to come to PT, even before or after a full workday.
2018-10-23You guys were amazing from start to end!!
2018-10-23Good experience, all around
2018-10-23John and I worked well together.
2018-10-23Spear is great overall. My only feedback is that it was very difficult to reach anyone via the phone and no one ever called back.
2018-10-22Total positive experience
2018-10-22Very easy to schedule and lots of convenient times available
2018-10-22The staff was always very friendly
2018-10-22Made very easy to come to therapy with my busy schedule
2018-10-19Always loved dealing with you guys. You make my life easier.
2018-10-19I had a positive experience. I appreciated all of the automated reminder calls.
2018-10-19Front desk has been great. Always cordial and courteous.
2018-10-19Once, I got a reminder text that included an appointment time that was thirty minutes later than planned. A phone call with Ms. Esler resolved this, though.
2018-10-18Greg was great about being in touch via email for helping me schedule appointments and letting me know when he had same day availability. It was always easy and convenient!
2018-10-18Great experience on all fronts ...courtesy, promptness, and knowledge exceptional
2018-10-18everything was good
2018-10-18Very solid experience... Left the other PT company bc of the service, but will be back
2018-10-18Front office, customer facing team seems very cohesive and motivated!
2018-10-18Great experience. Glad I found this place. Everyone very friendly and helpful.
2018-10-18Very easy and professional - thank you
2018-10-17Great experience. Very fast and efficient.
2018-10-17at the beginning when you were switching systems there were problems but they resolved. All good.
2018-10-17Therapy with Jessie has been a life changing experience; I came in a walking boot after right ankle was surgically reconstructed with five surgical screws holding the new joint together. Now I am pain free for the first time in decades, thanks to Jessie and the other fantastic professionals. Thank you!
2018-10-17Originally was scheduled for Chelsea however for personal reasons I needed to change the date of first visit; the receptionist was extremely helpful in scheduling me to this location in the FD. Excellent service all round.
2018-10-17One time I had to make a last minute scheduling change, and Mohit responded very promptly and was able to accomodate.
2018-10-17Great experience. Staff did a great job. Very friendly
2018-10-17The front desk staff were very friendly and helpful and they made setting up appointments and paying a breeze
2018-10-16It was very easy to schedule and reschedule appointments when needed. No issues.
2018-10-16Most of my schedule remained the same, but the couple of times i had to change everyone was very accommodating.
2018-10-16Great staff. It would be awesome if you had an online system for appointments/an automatic reminder system
2018-10-16During the beginning (and throughout) of my treatment, Luc freed up his diary around my schedule to make sure i could attend my appointments early on. From then on I knew I was being taken care of someone who knew what needed to be done
2018-10-15Very happy with my overall experience with both the office and Kristen. Everyone is very professional and fun.
2018-10-15The first phone call to schedule the evaluation took a bit longer than expected. Had to call two or three times to get through. Since then, service has been good.
2018-10-15I greatly appreciate the quality of administrative support at Spear. Everyone I encountered at the front desk and on the phone was unfailingly helpful and friendly.
2018-10-15Always got immediate response to my phone calls and received the information and aid that I needed.
2018-10-12great customer sevice
2018-10-12Great experience with front desk, they even remember my name when I come in.
2018-10-12Helpful, polite and knowledgeable
2018-10-12It was easy to contact Dave whenever I had to schedule or change an appointment. I like the fact that I was able to work directly with my PT when scheduling appointments.
2018-10-12Once, I got a reminder text that included an appointment time that was thirty minutes later than planned. A phone call with Ms. Esler resolved this, though.
2018-10-12David was always good at making sure my appointments fit with my schedule. He was flexible when I had to change my appointments, even fairly last minute, and he always found a way to get me in where I needed to be seen (and if he was overbooking himself to do so, he was upfront about that and offered solutions).
2018-10-11The first time I called Spear I was so excited to visit the facility because I knew the people were kind and I looked forward to seeing people in person.
2018-10-11Front desk staff is very professional.
2018-10-11Extremely helpful and accommodating staff with regard to scheduling and rescheduling appointments, appointment reminders and logistical information
2018-10-11The person that I first spoke to recommended a different location, while I waited for Phaeleau to return from his trip.
2018-10-11I appreciate the text reminders.
2018-10-11I had an amazing experience with Amanda, she helped me recover so fast. Please give her a raise, she deserves it.
2018-10-11Every visit was great. On time, professional and most importantly, helpful
2018-10-10best therapist hands down
2018-10-10never called on the phone
2018-10-10It was especially helpful that I was able to make changes via email.
2018-10-10Super easy to schedule with Jenn over email!
2018-10-10I never called via phone
2018-10-09it was nice to have an easy scheduling process.
2018-10-09Online scheduling would be great!
2018-10-09Original callback took a few weeks to verify insurance, otherwise no issues.
2018-10-08Ray and colleagues were very understanding and helpful in rescheduling appointments to suit my schedule. Very friendly, relaxed experience. A pleasure to be here and deal with the people.
2018-10-08Justin is absolutely fantastic! I've had nothing but wonderful care here at spear, and if for any reason I should need more PT I would most definitely come back. Thanks so much for such great care.
2018-10-08should have a not applicable response.
2018-10-08Highly professional, personable, and effective!
2018-10-08They were always willing to work with me on my schedule which includes a great deal of travel.
2018-10-05I love how I was able to move my appointments around. Some days I am a day early, and other days I am at least 10 minutes late. My therapists was always flexible. I wonder if they do that for all clients? Hmmmmm
2018-10-05Everyone was exceptional. I worked mainly with Robin and Deanna, who were both excellent.
2018-10-05Nick is an expert technically, accompanied by a warm, entertaining, sensitive personality.
2018-10-05One day I was stuck on the train and was going to miss my appointment time. I was able to call and reschedule for a half hour later with no problems.
2018-10-05i would call occasionally to give office heads up when i am running late and receptionist was always helpful about that
2018-10-05It was a pleasure.
2018-10-05i have had only positive experiences with Kyle, all encased with good humor. I should add Jared has been as positive as Kyle with his backup. The atmosphere of the room has been c heerful and I always looked forward to my appointments. There has been no bad experiences. I will recommend Spear.
2018-10-05absolutely loved everything about Niveen and Ariana
2018-10-04Everyone one caring and professional
2018-10-04Robin at the front desk was amazing! I couldn't have asked for a more efficient, friendly, helpful person to be my point of contact at Spear. She helped streamline the whole process.
2018-10-04It was extremely convenient, easy and quick when it came to making appointments.
2018-10-04The appointments scheduled were always flexible with my own personal schedule and they were easy to make as well.
2018-10-04Great experience, super easy to book appointments and get information!
2018-10-04wonderful staff but hard to schedule appt thru the phone. Lots of time no answers
2018-10-04very professional and kind
2018-10-04great experience,Marc and the rest of staff were real professional and friendly
2018-10-04The team was consistent, reliable, professional and friendly. I've been here ~25 times and never had a bad experience.
2018-10-04Amanda iger is an absolute pleasure to work with. she is knowledgeable, professional oand kind.
2018-10-04Online portal for scheduling and rescheduling?
2018-10-03After a couple weeks I didn't even have to give my name--the front desk knew who I was and who I was there to see!
2018-10-03Even when I had to cancel and reschedule it was easy.
2018-10-03Always courteous; helpful and professional.
2018-10-03I have a very unpredictable schedule and SPEAR was very accommodating in helping me coordinate my sessions.
2018-10-03Luke was terrific, patient and concerned in every step of my rehab.
2018-10-03The service during my PT has been excellent!
2018-10-03all great, informative and caring!
2018-10-02I have always had a good experience here at this facility. I have been treated well and have improved each week. Because of the care given to me.
2018-10-02Great experience - George took great care to complete a comprehensive assessment since I am a new patient, and noticed a few things that my doctor and previous Physical Therapist didn't call out before.
2018-10-02I appreciate that Spear is open early mornings and evenings -- never had an issue getting an appointment time that was convenient
2018-10-01She's lovely to work with. Very attentive and helpful.
2018-10-01Going to Spear was a pleasure. My therapist, Shaun Whited, was easy to talk to, focused and very accommodating. The assistants were helpful and friendly. I made excellent progress and my ankle is much improved!
2018-10-01Always very easy & convenient to schedule
2018-10-01Text reminders/alerts are really helpful
2018-09-28Everyone is super friendly and helpful!
2018-09-28John was excellent! I'm very appreciative for him.
2018-09-28The women at the front desk have always been extremely accommodating and very helpful.
2018-09-28It was very easy to always schedule appointments and everyone was extremly friendly.
2018-09-28I came in with a lot of pain and swelling after my surgery . Had difficulty talking and moving my shoulders. The therapists ensured I got the best of care with detailed instructions and access exercises to do at home.<br /> My swelling and pain reduced drastically and feel so energized. Back to my feet again.
2018-09-28Very easy to schedule appointments and always available by email.
2018-09-27All my scheduling was done ahead of time but everyone that helped me was very courteous and worked with my schedule.
2018-09-27Enthusiastic encouragement and professionalism throughout made the experience exemplary.
2018-09-27Awesome experience with my physical therapist, who was very supportive and enthusiastic as well as everyone at spear, many thanks!
2018-09-27It was very easy to schedule and re-schedule as needed. I also liked how insurance and everything was taken care of, I didn't have to do very much- except the exercises!
2018-09-27Very personable staff
2018-09-27Betsy and Nicole went above and beyond to make sure I was seen quickly, explained my health insurance benefits, and got me the best possible PT for my treatment. Thank you!
2018-09-27Great experience, no delays from the time I called the office until I saw a therapist. It was seamless.
2018-09-27I had an overall great experience. Caitlin was incredible and helped me get back to a great spot. I do not think I would of enjoyed it and kept coming if it wasn't for her.
2018-09-27Although my insurance was not covering SPEAR, but I was offered in care options which helped me choose this center. It was very helpful in this regard and I appreciate it. I wish there is was a way to clear the charges in my insurance account or if I can get a conformation that there is no pending payments.
2018-09-27Everybody was great Matt, Dave and Julia were alwaysready with a smile and most importantly knew what they were doing when it came to my recovery Thanks guys!
2018-09-26always good. everyone wonderful
2018-09-26Everything was great.
2018-09-26Great overall. I'm sure this is my insurance company's fault but I had to take a 2-3 day hiatus from PT in a critical period because I went over on my covered visits and Spear-Aetna couldn't sort it out for that long.
2018-09-26excellent service. i have experienced such professionalism that i could never imaginefrom everyone. i will miss you all! many thanks berta
2018-09-26Great experience. Had constant pain for 2+ months with uncertain diagnosis. Christine was able to design a physical therapy program that has gotten me back in the gym and nearly pain free. The program was cut short due to move, but I was given a detailed home exercise program for full rehabilitation.
2018-09-26excellent experience and most important I have progressed to a stage of mobility for which I am grateful. thank you Spear and Ashley
2018-09-26Krys is the bomb digs!
2018-09-26The entire process of scheduling appointments, moving appointments around and paying for my visits was easy and enjoyable.
2018-09-26Everyone from the front desk staff to all the PT's and assistant PT's have been incredible!
2018-09-26I called one time in a panic at 8pm and left a message after receiving a misleading letter from my insurance company that I thought implied I owed them a lot of money. Someone called me back first thing in the morning (I think it was Amy), and she explained the whole issue to me, calmed me down and was super courteous and professional. Everyone at the front desk was always super welcoming and friendly.
2018-09-26challenges around billing. overpaid and have been waiting several months for resolution.
2018-09-25love this place. so very grateful to have found it. And DR MOY is excellent as are all the assistants. thank you for helping me.
2018-09-25staff have been super professional, helpful and welcoming always! can't say enough good things
2018-09-24Amazing experience here in terms of scheduling. Very easy to schedule, reschedule and cancel appointments.
2018-09-24It was extremely easy to schedule and change appointments. Hannah was very accommodating .
2018-09-24Extremely helpful on the phone, easily rescheduled appointments when needed
2018-09-24The team was amazing. I threw a few curve balls, showing up at the wrong time or on the wrong day a couple of times and they were really generous about accommodating my mistakes.
2018-09-24Staff were very professional and helpful.
2018-09-24Sarah was amazing in how she helped set up any appointments and move things around when I had to.
2018-09-24Overall A+ customer service experience from reception to therapist.
2018-09-21Every staff member that I encountered at Spear has been very friendly and helpful. I think it rare to encounter such excellent customer service!
2018-09-21A seamless experience scheduling appointments
2018-09-21Helpful and clear follow up on verifying insurance.
2018-09-21Would be good to add N/A as an option, for example I did not interact on the phone at all
2018-09-20Everything has been great, and my expectations have been continuously exceeded. Thanks!
2018-09-20Awesome all around
2018-09-20very professional and understanding of my situation.
2018-09-20Everyone here is amazing and so kind!! Gonna miss everyone. Shoutout to Ben. :)
2018-09-20More evening and weekend availability would be helpful
2018-09-20My experience was amazing. This was my first injury ever and everyone was so patient and helpful. My therapist, Chris was so knowledgeable and explained every step of the process.
2018-09-19very helpful and knowledgeable staffs; friendly and clean environment; professional service, keep up with the good work!
2018-09-19Hard to get evening appointments because it's usually all booked. I wish there were a way to book appointments online instead of having to email each time.
2018-09-19Very Nice front desk team
2018-09-18Very flexible, responsive and courteous
2018-09-18Overall, I had good experiences with the care coordinators. However I had a few instances when I cancelled appointments but they were not cancelled in the system.
2018-09-18Very helpful and accommodating when making appointments
2018-09-18Josh always worked with me to schedule appointments around my schedule
2018-09-18I had an amazing experience, everyone became like a family to me
2018-09-18Great service from start to finish.
2018-09-18all good, sometimes environment a little distracting but jason and jared both excellent, really appreciate jason's tailoring of care and got me through fragile back moments..now i am stronger and more balanced and feel better. Thanks jason!
2018-09-18Andrea was always flexible and accommodating
2018-09-18The phone reminders/confirmations for the appts were useful. And the people on the phone if/when I called were polite and personable.
2018-09-17make sure you pay here a lot of money
2018-09-17Front office staff are helpful, attentive and remember you. feel extremely welcome.
2018-09-14I had a very easy time scheduling my first appointment and getting all the information I needed for it.
2018-09-14Very good reception staff. The challenge is only that the clinic is very busy!
2018-09-14very caring staff and attentive to needs
2018-09-14The front desk staff is beyond amazing - especially Amanda!
2018-09-14Minus the time when the phones were having issues, communications were good. I would request that appointment confirmations be texts instead of phone calls, as texts are easier for me to respond to.
2018-09-13friendly and appointments were made always without error
2018-09-13I always had a good experience with SPEAR. From the start, I never had a difficult time getting appointments and I've never had a bad experience or walked out of the office in a negative light.
2018-09-13Loved Ray at the front desk and wish him the best!
2018-09-12She was very knowledgeable and thorough with her assessments
2018-09-12I have had a great experience here!
2018-09-12I didn't want to answer 4 because I've never had to leave a message.
2018-09-12cant really get a person at the 646 numberi called 834rd street to get assistance
2018-09-12Patient, kind, easy to follow
2018-09-12Tyler is perfection in manner and knowledge. I feel completely comfortable
2018-09-12Eaay to schedule and reschedule. Very friendly and efficient staff.
2018-09-12My appointments were always scheduled efficiently and easily at the end of my sessions!
2018-09-11My Second Time Around was the Cure. Thanks to Luis for getting me thru this, He is beyond his age & experience
2018-09-11I didn't really talk to people on the phone and mostly got the automated voicemails and my mom maid the appointments but overall the front desk people were nice.
2018-09-11I've been to a litany of physical therapists over my years as a recreational athlete and avid gym goer, SPEAR has been among my best experiences.
2018-09-11Excellent experience overall.
2018-09-11Everyone I interacted with was very friendly and professional. Nothing but great experiences.
2018-09-10I was always able to get the appointment times that I wanted and scheduled ahead of time. I also appreciated the reminder texts. The staff on the phone and Kristen were always beyond helpful and accommodating.
2018-09-10Getting the first appointment was a bit harder than one would have liked.
2018-09-10Did not alert me that I only had 20 sessions covered by insurance...went over by four appointments, but Spear covered two and gave a discounted rated on the final two.
2018-09-07My experience with Spear Physical center is excellent the staff, PT techs and my physical therapists are the best people that took care of my PT needs. I am a better person physically for the service I received.
2018-09-07Excellent. Lukasz was very helpful both during the sessions and with giving me materials and instructions for between sessions.
2018-09-07Everyone I've encountered has always been very helpful and cheerful. Thanks.
2018-09-07Only tried calling once to change appointment. Person was very helpful.
2018-09-07Could do a better job of explaining how the out-of-network policy works.
2018-09-07the operators especially linette was very helpful , especially on days that i was running late. they were understandable and was able to work around my schedule and almost always able to accommodate me
2018-09-07Was so easy to set up appointments and the text reminders are great.
2018-09-06great experience, better results than expected
2018-09-06Excellent customer service culture at this location.
2018-09-06Everyone was extremely nice and professional. Special thanks to Nneka for calling me to wish me a happy birthday- that was so thoughtful & sweet!
2018-09-06Excellent service. Very kind and helpful team. Very satisfied
2018-09-06Casey and Drissa are the BEST. gold stars + extra year end bonus 🎉🎉🎉🎊
2018-09-06Joe always responded to my emails promptly and worked around my schedule.
2018-09-05Called and left voicemail during company meeting, could have been more prompt in returning
2018-09-05I appreciated that the scheduling was so easy and straightforward for me.
2018-09-04The phone confirmation system briefly stopped leaving voicemail. Consider allowing patients to opt into text messages
2018-09-04Always easy to schedule appointments, and the reminder calls the day before were very helpful. The people in the office are great!
2018-09-04Very responsive staff from my first phone calls and inquiries.
2018-09-04always good when calls were answered live<br /> <br /> messages left on voicemail were not promptly returned
2018-09-04i scheduled directly with my PT - helen
2018-09-04no complaints. everyone was very responsive.
2018-08-31Very positive experience overall. Easy to schedule appointments and quality of care has been very good and professional.
2018-08-31I love this place!
2018-08-31when I first attempted to schedule an appointment with Spear had multiple challenges getting through. Was told that there were phone problems. Once I had someone on the phone, everything was very smooth
2018-08-30I had some challenges with the front desk and payment. But I spoke with someone and the problem was quickly resolved.
2018-08-30Front desk staff was helpful and courteous.
2018-08-30Always quick to get me in and make sure I get seen love the ladies at FD.
2018-08-30She was great i wouldnt change her for the world she helped me in every way and gave me the strength that i need to motivate me in every way not to give up
2018-08-30Such a great experience! Everyone is so kind and helpful.
2018-08-30Ben was very flexible with scheduling and working with my availability. Staff were always pleasant and helpful whenever I called with a scheduling change.
2018-08-29i didnt like the person's attitude when i had to cancel one of my appointments. i was simply questioned, and would have preferred not to.
2018-08-29The evening hours are extremely helpful when scheduling
2018-08-29Easier to schedule by email
2018-08-29I never was on the phone with anyone
2018-08-29excellent professional care and patience. best therapist by far!
2018-08-29Had some issues getting in touch by phone (busy/left voicemails)
2018-08-29Lexi and Kumi were always professional, helpful and assisted in my speedy recovery. They are both excellent at what they do.
2018-08-29All very friendly.
2018-08-29Reception was very helpful with scheduling appointments if I ever needed to reschedule. They were very friendly and always had a prompt way of helping me find new appointments.
2018-08-29Online scheduling would be even easier! But overall very easy to schedule new appointments in person/over phone
2018-08-29outstanding service and very easy to book/use
2018-08-28I never left a message to ask for a return call.
2018-08-28appointment reminders text to me which I like.
2018-08-28Never really used the phone but emailing and scheduling appointments while on location was very easy!
2018-08-28Fantastic positive experience
2018-08-27Compared with other similar facilities in NYC, this one is exceptionally well managed.
2018-08-27Scheduling was no problem whatsoever. Justin was very flexible and accommodating.
2018-08-27Rarely called or had to have return calls.
2018-08-27great team and wonderful service
2018-08-27The people at the front desk were amazing and very personable on day one...on the last day....they are even more friendly and helpful. Really great.
2018-08-27professional,curtious,knowledgeable and thorough.
2018-08-27Very excellent staff at the front desk. They were really helpful coordinating appointments and managing my insurance.
2018-08-24Really good atmosphere and friendly.
2018-08-24These people are so rad.
2018-08-24Very professional and also friendly! Best PT I've ever experienced!
2018-08-24lovely people all around
2018-08-24Everyone was incredibly friendly and easy to talk to
2018-08-24The front desk and scheduling staff were amazing. When I was sick, they rescheduled me, no problem and they remembered my name! I loved them.
2018-08-24This has been delightful. I had no idea shoulder pain could be enjoyable.
2018-08-24I never was on the phone with anyone
2018-08-23Front desk was friendly and always positive
2018-08-23Thank you for your flexibility in scheduling my appointments.
2018-08-23Communication between the front desk and PTs could be better. Three times I got a phone call reminding me of an appointment that had been rescheduled previously.
2018-08-23Kiara is the best. She was always super flexible and kind when I had to make changes with my hectic schedule.
2018-08-23Everyone was friendly and very helpful
2018-08-23A couple of times (in the beginning) my record seemed to get lost in a different system but once we figured that out, the scheduling process was super painless and easy.
2018-08-23All of the logistics were seamless and I was never worried about getting a timely response
2018-08-22i like the way george always varied my exercises depending on my progress. My sessions never got stale. I loved the way george always had an eye on me when I was doing my exercises. ALL the PTs and Staff were super knowledgeable and always always friendly.
2018-08-22Once or twice the automated call didn't come in, else it was great.
2018-08-22Also easy and very helpful around my ever changing schedule.
2018-08-22The front desk was always cheerful, pleasant, helpful, and accommodating. What an amazing first impression!
2018-08-21It was an amazing experience!
2018-08-21Very easy to both schedule and cancel appointments if necessary, and rescheduling is also a breeze. Very helpful phone experience.
2018-08-21It was very easy to schedule my first appointment with the front desk. After that, I scheduled appointments directly with Nicole. I really want to say thanks to Nicole for accommodating me so much in scheduling appointments. It's possible that I wasn't the easiest to work with, but Nicole always had such a great attitude. She was extremely quick to respond to emails, which made communication really easy. She was also very flexible in her schedule and very clear about her availability.
2018-08-21I had a great experience, especially when I had to move an appointment- they were incredibly helpful and accommodating.
2018-08-21Nicole is an excellent PT and SPEAR is a great place to get your physical therapy done. Really friendly atmosphere and clearly explained exercises and therapy goals.
2018-08-20Everyone was real professional, answered all my questions, and made me understand the process with ease.
2018-08-20Super convenient, everyone is so nice and helpful.
2018-08-20Everyone was very friendly!
2018-08-17Very helpful and proffesional
2018-08-17Fabulous experience overall. Every customer touchpoint from phone to reception to therapist was extremely courteous and professional.
2018-08-17All has been a good experience
2018-08-17The only reason I put very good for helpfulness on the phone is because I called a couple of times and there was no answer.
2018-08-17Fabulous experience overall. Every customer touchpoint from phone to reception to therapist was extremely courteous and professional.
2018-08-16Was first surprised by how small the workout room was but the great positive vibe you feel from the time you walk in and from all the staff and other patients, gets you in the mood to exercise even if you are having a bad day or feel tired.
2018-08-16people over phone should describe health insurance info; when i originally called for spear, the person did not return my call.
2018-08-16When I needed to set up appointment for the week after, it was always tricky to find a time that works for both of us.
2018-08-16Being able to manage my schedule with Juan over email was incredibly helpful
2018-08-16It was extremely easy to schedule my first appointment and every appointment thereafter. Everyone is responsive and helpful.
2018-08-16Great experience overall!!
2018-08-16Nothing but good things to say! Thank you!!!
2018-08-16Jamie was amazing in knowing how much to push and when I was overdoing it. All the staff were amazingly friendly and helpful.
2018-08-16I have never had a bad experience at SPEAR. I schedule all my appointments through my therapist and the automated confirmation of same is genius. My level of care is always on point so honestly I've never had question or needed a return call. I'm sure if I did, the promptness of a return call and related professionalism would not disappoint.
2018-08-15I'd have liked to get the first assessment appointment sooner - it was over a week from the time of the call, and I was in pain and stressed...<br /> Other appointments scheduling was perfect.
2018-08-15all great things
2018-08-15Even though there was a minor mishap with another patient with my name, everyone was really helpful getting my appointments in order.
2018-08-15If I left a voice message, sometimes I do not get call backs. Also, on text messages, my name kept getting misspelled.
2018-08-15Very good experience
2018-08-15A wonderful experience - from beginning to end. Christine's demeanor was surpassed only by her skill and professionalism.<br /> One improvement in the location - there are sometimes a dearth of lockers and that is a negative.
2018-08-14Great experience! Ninia was very knowledgeable about my injuries. She went above and beyond and worked on multiple areas I was having trouble with. The at-home exercises were very useful in my recovery. The entire staff is friendly and helpful!
2018-08-14Rachelle is AWESOME. I was in so much pain when I first came in, and in even worse pain after a flare up midway through our PT. She was part counselor (I was sleep deprived and in serious pain) and part physical therapist. She did everything she could to help alleviate my pain. Above and beyond. I can't thank her enough!
2018-08-14always super nice when I had to cancel last minute
2018-08-14Very professional, very accomadating
2018-08-13Excellent. I have 0 complaints about anything. Kyle was amazing in all regards with respect to access to care.
2018-08-13Juan was very easy to schedule with. No one answers the phone when you call the office, so it was difficult to rearrange visits.
2018-08-11Everyone at Spear is very nice and professional!
2018-08-10Absolutely never a problem! Wish I had some constructive criticism to make, but I don't!
2018-08-10very helpful and patient staff.
2018-08-10Great time with great folks.
2018-08-10great experience. Everyone was so helpful. I was feeling stronger within just a few visits.
2018-08-10The logistical experience with Spear was fantastic. Any time I had questions somebody was there to answer them quickly and helpfully whether it was at the facility or over the phone/email.
2018-08-09whole place is very friendly.
2018-08-09Spear Physical Therapy has very flexible scheduling that accommodates my schedule.
2018-08-09Would be easier to schedule online
2018-08-09Everyone in the office was fantastic. Friendly and helpful. Very professional.
2018-08-09The front desk was always super friendly.
2018-08-08everyone here has been amazing! I am glad I chose Spear Murray Hill!
2018-08-07Went over and above to accommodate my schedule.
2018-08-07I had a very good experience.
2018-08-07Had no issues with this at all. Very prompt and friendly process
2018-08-07always helpful, always cheerful -- ALWAYS A GOOD EXPERIENCE<br /> <br /> <br /> <br /> <br /> Always helpful, always cheerful, always a great experience.
2018-08-07It was easy. Even when it wasn't, they made it easy.
2018-08-07easy by phone or email
2018-08-07only had to make a couple of calls. every time, calls were returned promptly and questions were answered to my satisfaction
2018-08-06Online booking would be ideal for first-time visits or rescheduling, but booking directly with Physical Therapist has been a breeze.
2018-08-06I had a great time here.
2018-08-06Staff members were always very pleasant, despite technical difficulties the staff experienced with the phone lines.
2018-08-06Staff members were always very pleasant, despite technical difficulties the staff experienced with the phone lines.
2018-08-06My first appointment was accidentally scheduled at the wrong location, but they were very helpful to get me in at a location that was more convenient to where I live. From that point out it was very easy to get appointments in a convenient time slot and I appreciated the flexibility and understanding when one time train delays made me 45 minutes late to my scheduled appointment and Kristen still saw me.
2018-08-05It took a fairly long time and some back and forth to schedule my initial appointment, but everything was smooth after that.
2018-08-03Love the way they all work as a team and make us feel secure and safe with our excercises...I wouldnt change it for anything
2018-08-03Ananda is terrific
2018-08-03Everyone in the office is so incredibly welcoming and willing to help. Rachelle was my primary PT but the techs wouldn't hesitate to step in and help me out with explaining an exercise or giving me new ones while Rachelle helped out another one of her patients. I'm studying abroad and Rachelle was so proactive in preparing a plan of daily exercises for me. She wanted to facilitate my routine as much as possible and mentioned how she's only an e-mail away if I need anything while I'm abroad. My experience was a short but delightful one and I can't thank Spear and its employees enough!
2018-08-03I think you only had to ring me back once (maybe never) so 4 isn't really applicable
2018-08-02Always very polite when putting up with my last minute change of schedules.
2018-08-02always very helpful, cheery and polite
2018-08-02Scheduling time was very easy and accomodating
2018-08-02Sometimes it was hard to reach someone by phonecall to reschedule, however once I spoke with Kristen about this we communicated through email and everything was very prompt and easy to make any changes through email.
2018-08-01Can't thank everyone enough for all the support and knowledge in getting my knees back in shape and perfecting my balance. Forever grateful.
2018-08-01Great energy from all staff. Marc is kind, professional and has empathy. Marc made PT fun while also healing and strengthening my ankle. I have no pain and am forever grateful! I looked forward to PT every week and had a 360 fabulous experience.
2018-08-01The phone at this location wasn't working for a few weeks but I think its fixed now.
2018-08-01It would be great to schedule appointments online.
2018-08-01highly professional place. Top notch physical therapists and staff!
2018-08-01Phone lines weren't working well the first time I called to schedule an appointment, but after that time everything was great! Staff on the phone were very helpful! Most of my scheduling was handled directly with my therapist after the initial visit.
2018-08-01Initial visits and fax confirmation required some follow-up on our part.
2018-08-01Always accommodating when I needed to move an appointment which was greatly appreciated.
2018-08-01Good - nice to have the same PT who knows your history/injury and all of the staff is very welcoming and willing to help (good morale)<br /> <br /> Bad - Insurance issues - hard to get follow up on new script and me having to constantly follow up
2018-08-01I had to reschedule often, and Austin was extremely responsive / accomodating
2018-07-31Keep up the great job team SPEAR! You guys are awesome!!!
2018-07-31Laura made scheduling and rescheduling so convenient. She is super responsive to emails and usually gets back to me within a few minutes.
2018-07-31I liked being able to schedule appointments several weeks at a time to make sure I was able to get times that worked with my schedule. My only suggestion might be to have an online system for scheduling/changing/viewing appointments
2018-07-30Staff and therapists were always very accommodating to find convenient times
2018-07-30Excellent experience. The entire Spear staff is accommodating, professional and friendly. I felt welcome and supported every step of the way and would recommend this location to other individual's in need of physical therapy.
2018-07-30Everyone I have encountered at Spear has been incredibly helpful, well educated and nice.
2018-07-30easy and fast
2018-07-30Never had a call that needed to be returned
2018-07-30Everyone is super helpful and caring
2018-07-28it was always easy to schedule appointments with jenn, she was flexible and willing to work around any issues.
2018-07-28Would be nice to be able to schedule appt online
2018-07-27other than my first visit, it was relatively easy to schedule my appointments
2018-07-27Help me to gain the strength of my ankle. A really good therapist.
2018-07-27I was always able to email Ashley to schedule or reschedule if I had to. She even went out of her way to schedule massages for me in other locations, if there wasn't a therapist available at her location that fit my schedule
2018-07-27The whole process was seamless.
2018-07-27I had a great experience, Tyler is very very good and also very nice. I see tremendous improvements. I'm very happy I found Spear.
2018-07-27There were occasionally errors in double booking me done by the front desk, and they also scheduled my massage for a day when the masseuse was out.
2018-07-27Loved the exercises, will keep doing them
2018-07-27great training. consideratre
2018-07-26Eesa was always friendly and more than willing to help with scheduling or other questions.
2018-07-26Great experience, went from limited mobility to almost 100.
2018-07-26The whole experience was excellent. And, especially with Jamie, I felt very comfortable. She was very understanding and professional. I wish I could stay with her but I have to leave as I don't live in the United States.
2018-07-26Long wait for first apt but after that, very good.
2018-07-26Everyone I've encountered at Spear has been very friendly and helpful. Scheduling has always been very straightforward and I really appreciate the text reminders the day before any visits.
2018-07-26Sometimes had trouble when cancelling and rescheduling. Thought it was done but turned out it wasn't.
2018-07-26Austin is arguably the nicest guy ive ever met. treats every patient as if they were his own grandma
2018-07-26The day I called I had an appointment for later that day, it was flawless and easy.
2018-07-26the initial appointment was accidently scheduled at the wrong location but it was very easy to switch to the location closer to my home.
2018-07-25Great overall experience. John is an awesome therapist. I recommend Spear PT for anyone trying to bounce back from any kind of injury.
2018-07-25Team was very helpful and quick in figuring out insurance situation.
2018-07-25Wasn't told my insurance was not covered until 8 weeks into my rehab.
2018-07-25very professional. Found my old record right away
2018-07-25First time I called and left message I did not get a return call.
2018-07-25Everyone was always very pleasant to work with!
2018-07-24Lea and Joe have been very helpful with explanation of charges and schedule/rescheduling.
2018-07-24Front desk staff is great.
2018-07-24Initially I had booked via Zocdoc, and was then told by phone that that appointment was not valid. I think if you don't allow scheduling via Zocdoc, you shouldn't be on Zocdoc - initially this led to a really negative perception of the clinic which I'm happy to say was changed once I started receiving treatment.
2018-07-24return calls not applicable
2018-07-24Booking appointments was always very straightforward.
2018-07-24I also see another Therapist here and they (both Kathleen’s and the front desk) arranged for me to see both back to back each time, which made it a lot easier for me!
2018-07-23Generally good experiences
2018-07-20Everything was GREAT. I am glad that I came to Spear PT @ Penn Plaza. Love the super friendly awesome front desk staff. Psyched about the stuff that Mithun taught me. He is great.
2018-07-20All the workers are very nice
2018-07-20Wonderful Experience. It far exceeded my expectations and I went from almost no mobility to almost full mobility. Leon and the UES staff are miracle workers.
2018-07-20occasionally, messages left on VM were not returned. email with therapist proved to be successful.
2018-07-20since I was a patient before, I asked my prior therapist to help with scheduling....Phaeleau helped me....He's great.
2018-07-19Everyone has all ways been courteous and welcoming
2018-07-19This was very user friendly and accomodating with scheduling and appointment changes, my arriving early, late, etc.
2018-07-19SPEAR is absolutely amazing! They are very accommodating and helpful when scheduling appointments. All of the PTs are friendly and take the time to show you how to do the exercises, you don't feel rushed.
2018-07-18wish there were more evening availabilities but it worked out
2018-07-18The reminders help, and it's always easy to make future appointments
2018-07-18Everyone in the office was friendly and welcoming. It felt like a community of people who know you and want genuinely want you to improve.
2018-07-18Stefanie took care of the full set of appointments at the start, very useful to have that as a regular time
2018-07-18prompt and easy scheduling. and John was super responsive by email always
2018-07-18Amazing! Good Vibes, great info. Service with a smile and loads of laughs. Such a wonderful group of people from the desk to the therapy room. Thanks to everyone!
2018-07-18Very good experience in terms of access.
2018-07-17Took a while to get the first appointment. Everything afterward was smooth.
2018-07-17Looked forward to coming every day - best medical experience of my life!
2018-07-17A little hard getting through on the phone
2018-07-17Front desk was friendly but I did have problems with automatic reminder phone calls, which reminded me of non existent appointments, so I had to call to straighten things out
2018-07-17I had no issues with scheduling appoints or any other logistics.
2018-07-16The place is very welcoming and good energy so that you leave all your stress at the door.
2018-07-13Scheduling was very easy process-wise, but availability was sometimes limited. Also, it was frustrating when on crutches to not be able to use the building elevators. As a sidenote, I was offered use of elevators by building staff after I was off crutches, not sure if this is because of a staffing change or policy change. I heard that your email system was buggy -- which I think was the reason -- but it was challenging to get my exercises emailed to me.
2018-07-13Excellent experience - Nicole and the team is amazing. Always felt welcome!
2018-07-13It wasn't easy to re-schedule a sessions when I called a couple of times.
2018-07-12It would be easier to have the options of schedule your appointments online
2018-07-12I really enjoyed my experience here. After each appointment I knew I was closer to achieving my goal.
2018-07-12Very easy and simple to schedule or reschedule appointments. The front desk is always very pleasant and helpful.
2018-07-12I have had a lot of experiences where I have to reschedule my appointments and everyone has been super helpful and convenient to my schedule.
2018-07-12Scheduling directly with therapists was excellent. Through front desk not as efficient.
2018-07-12Overall an amazing experience. Everyone I worked with was super knowledgeable and extremely nice! Kyle, Jen, Camille, Lia, Jared and everyone else who just assisted me for a one off exercise
2018-07-11When I first started it was tricky to schedule but once I scheduled out a few sessions it was great!
2018-07-11Whenever I had any scheduling issues, Leah was prompt to help sort them out over the phone, and Rebecca was super helpful in person for this as well.
2018-07-11The atmosphere is very helpful, for sure.
2018-07-11I don't like the other receptionist (not Elaine). She doesn't seem polite.
2018-07-11very good experience and great staff. as long as you schedule in advance, it is a breeze.
2018-07-10Isa was very kind every time I called.
2018-07-10I was greeted with smiles and professionalism
2018-07-10The front staff is very professional. I had an excellent experience scheduling appointments.
2018-07-06Always a great time
2018-07-06Seamless for making appointments, flexible with reschedules
2018-07-06Amazing experience. Greg was great. Very technical, welcoming, and a pleasure to work with.
2018-07-05Deanna was amazing. She put me back on my foot. The best therapist ever :)
2018-07-05Booking appointments was always easier directly with Kristen as it could be difficult to get through on phone as most times there was no answer.
2018-07-05Absolutely zero bad experience with the whole staff. Everyone is friendly, nice, funny and the music in the background had me in a great mood during my sessions.
2018-07-05I have come here before to see Kristen so I felt comfortable calling and scheduling with her for my new pain.
2018-07-05if i had to cancel an appointment, i would call the location-- phones were not always answered; call backs were rare
2018-07-03I have had only very positive experiences
2018-07-03One time I had an issue where the front desk didn't give a cancellation message to my PT. But otherwise, no issues.
2018-07-03N/A for promptness for return of calls
2018-07-03Would highly recommend Spear to anyone in need of PT at any level.
2018-07-03Awesome team! Always helpful in every which way.
2018-07-02I called up Spear and they fit me into Laura P's schedule right away. (And on a work holiday, no less.) It's great how you guys are open late after work hours. This office is also right next to my work office, so it was very convenient!
2018-07-02the initial scheduling wasn't extremely clear, and there seems to be a disconnect between the front desk/reception's access to calendars and the ones the PTs maintain themselves
2018-07-02Reception personnel are great. Very helpful
2018-07-02Incredible experience with Alexandra and all staff
2018-07-02Hana is a pain. She has gotten a lot better since the autumn, so maybe I am just remembering that.
2018-07-02All the front desk staff are very helpful and patient and polite. I have had only good experiences working with them
Q2. During Your Visits
|1. Courtesy of staff at the front desk||
|2. Length of wait before going to the treatment area||
|3. Comfort and pleasantness of treatment area||
|4. Friendliness and courtesy of physical therapy tech/aide||
Please provide name of your tech/aide (describe good or bad experiences)6751 responses (click to view)
2019-02-21I loved working with Gabe and Karl. On every visit they put a smile on my face and were extremely helpful with continuing to learn the techniques I was provided by Ben.
2019-02-20Each pt tech/aide were kind, attentive, and helpful
2019-02-20manny and kim
2019-02-20pleasant and cooperative--Hudson primarily
2019-02-20Spencer was very personable and informative.
2019-02-20I have had excellent experiences with almost all aides/techs. they often have valuable advice, useful suggestions, and usually an ability to be flexible in demonstrating or providing alternative ways to accommodate personal preferences and physical limitations for exercises and tasks. Techs include AniKa, Patrick, Ricky, Amy (and Andrew before he left).
2019-02-20Amir is wonderful!
2019-02-20I have had nothing but good interactions with every person who works at 30 Broad.
2019-02-20I especially enjoyed working with Kai. He was very proactive about giving feedback on exercises and making sure I got the most out of my time at spear.
2019-02-20yin is the best
2019-02-19Everyone was very professional and pleasant
2019-02-19a front desk person was always available very quickly to check in. very courteous
2019-02-19leon has been my lead tech and he is always thoughtful, interested, and has been an enormous help. In addition so many of the other techs have added to my recovery. Everyone here is extremely professional and friendly. This has been an enormously rewarding and helpful experience!
2019-02-18Don't know the names but they were all great.
2019-02-18Sebastian was the best.
2019-02-18Blair was a great PT. He was very attentive to my needs and very friendly. Everyone that I encountered at Spear was welcoming and made it a great experience.
2019-02-18Older facility. Sort of drab. Poor locker area (very limited space)!
2019-02-18I had several different aides but remember Kevin as being most attentive.
2019-02-18Nice locker area and waiting area Always ran on tie Staff helpful
2019-02-15Thanks for replacing the broken water fountain. That was important.
2019-02-15Kwame and Christina were amazing!!!
2019-02-15I had a bunch help and every single one of them was awesome. I feel like we are all best friends now. And that's needed when you're coming in with pain and needing to get healthy.
2019-02-15Hudson and Karl were both truly professional and encouraging; easy to work with for sure!
2019-02-15Hudson was prompt, helpful, professional and friendly.
2019-02-15Karl has provided me with a great experience, Excellent.
2019-02-15Staff is amazing. I come, I work, I sweat, I laugh. Never a wait. If my PT is busy, there's always someone here to help me get started.
2019-02-15Everyone is super friendly at the center. Special shout out to Dikyi, Kristan, Karina, and Marsha. They were always ready to help out wherever needed.
2019-02-14never had to wait, everyone was very friendly. such a community im sad to leave
2019-02-14Kevin, Corey, and someone else helped me out and they were all awesome.
2019-02-14Kayla Josh Amanda Catherine all were a pleasure to work with
2019-02-14professional and courteous.
2019-02-14Worked with Tawny and Nimah. I found both to be engaged and helpful.<br /> Nimah was very focused on proper form of the exercises which was helpful
2019-02-14My tech aides were all amazing, knowledgeable, and had excellent bed side manner. Dominica has amazing bedside care and she is brilliant. Chandler has been so beyond helpful in helping me to learn the exercises and keeping me comforted when icing (nerve pain makes icing difficult so shed distract me from my pain). Deanna is so wicked smart and fun, shes an excellent asset to the team. Kristin is another wonderful aide, she is great at explaining the small movements and will make a great PT.
2019-02-14The tech/aides were amazing. Super helpful and attentive. They always welcomed me with a smile.
2019-02-14Usually Manny would help me, and he always did a great job and was very pleasant.
2019-02-14Manny and Kim forever!
2019-02-14Great experience with George Padin
2019-02-13Dykyi was professional, courteous, polite and attentive to all of my needs.
2019-02-13DeAndre was great.
2019-02-13Very personable staff, all staff willing to jump in to help and support. very knowledgeable staff. caring and compassionate, easy to talk to
2019-02-12Wesley, always greeted with a smile. Always explained or demonstrated the exercises. Great guy!
2019-02-12I bounced around the techs, but worked with Al the most. He was also great. Very friendly and always willing to help with my form. I'm grateful for the quality of care I received here.<br /> <br /> The ONLY downside about Spear was with my insurance. I was overcharged once and had to get a refund, and the front desk staff were generally dismissive of me when I insisted that I didn't have a copay. It's not a huge deal, but it happened more than once and got sort of old.
2019-02-12All aides were really great! Space is a bit cramped so you had to be very conscious of others when doing exercises
2019-02-12it varied but I was happy with everyone Nicole assigned to me
2019-02-12Crystal was helpful and funny such a wonderful person .
2019-02-12I'm bad with names but every tech/aide that i encountered were great. Very helpful.
2019-02-12I don't know the name
2019-02-11My PT and aides were knowledgeable, kind, and patient.
2019-02-11Marc Jacobchick. Experience was really great, I have no complaints. He understand what I needed and helped me to accomplish my goal.
2019-02-11shortage of mats for use when doing floor exercises and foam rolling.
2019-02-11Jared- super friendly. Always says hello, asks how it's going even if he wasn't my tech for the day.
2019-02-10Katie helped me several times. I was impressed with her depth of knowledge.
2019-02-09EVERYONE WAS EXTREMELY HELPFUL AND SOLICITOUS OF MY NEEDS
2019-02-09Manny was great with helping me with my form and explaining exercises thoroughly
2019-02-09Shaunte was an absolute pleasure. Her smile is truly contagious and it seems like she is literally always happy! It is very refreshing to interact with someone as such at least once throughout the day. Thank you!
2019-02-08Mike<br /> Friendly - sometimes not familiar with exercises.
2019-02-08DeAndre was my usual tech and he was wonderful. After my accident, I was feeling very discouraged and frustrated and DeAndre provided much needed positivity that got me through this journey. He always took great care to make sure that I was doing my exercises correctly and comfortably, but it was his ability to turn my mental state around that really made a huge difference for me.
2019-02-08Kwame wonderful assistant helps beyond a call of duty. he has made my treatment pleasant.
2019-02-08Alyssa Reyes was / is wonderful!
2019-02-08the techs were great and helpful, if I was done with an exercise a tech would pretty immediately come and get me started on another exercise, everyone was very pleasant
2019-02-08Chandler was fantastic and everybody else who helped out. very professional and make for a fun environment to come to.
2019-02-08everyone was very helpful, kim was great and explaining proper form during exercises
2019-02-07marisa is the best. pat is also the best and so is amy the tech. also rykky.
2019-02-07Marcel,who was very good
2019-02-07Manny, Kim,Thalia andKwame were all very helpful and they all corrected me if my form was incorrect
2019-02-07Chandler. She's amazing!
2019-02-07Julia is wonderful - she is very professional, helpful, and funny. I look forward to seeing her when I come to physical therapy, and know she will happily answer any questions I may have when my PT isn't nearby, and eagerly assists with any equipment or other needs I have.
2019-02-06Corey is the best. Always kind and pleasant to be around. Easygoing. Can't say enough positive things about him. I'll miss him.
2019-02-06Jared was a great help
2019-02-06Everyone was so kind and helpful
2019-02-06Aruba was very helpful and great!
2019-02-05All of the technicians I worked with were very good. Jordan is very personable; Bria is especially attentive and friendly; Shaunte, when I worked with her, was down to business, but it was also very busy those days, so I don't fault her at all.
2019-02-05Front desk staff was always pleasant and helpful, especially when i had to cancel or change appts last minute due to work meetings
2019-02-05The front desk staff was always very friendly as well as the techs/aides who made the effort to know me on a first name basis, I really appreciated the personal connection they went out of their to make
2019-02-05Cory <br /> Kevin<br /> Deandre<br /> <br /> All of the aides I worked with were fantastic, professional, and friendly. I appreciated the attention to form and them checking in on how I was feeling about each exercise.
2019-02-05The space and the therapists and techs is excellent. Only a slightly smaller space with a bit more privacy would help.
2019-02-05All the techs I interacted with were great. I received a lot of help from Grace and Chandler specifically, but had excellent guidance from the entire staff.
2019-02-04Kyle Stupi - excellent
2019-02-04Terrence -always helpful and courteous. Provides useful opinions/insights.
2019-02-04Ryan And Ty (with Ben some days)
2019-02-04Amanda Iger Very good, easy to work with, great schedule.
2019-02-04All technical aides were extremely helpful and friendly.
2019-02-04Arianna, Yin, Henry, Carly, and Aaron were all techs who assisted me during my time here. Each individual was extremely helpful and super friendly. They made coming to therapy enjoyable rather than something to avoid.
2019-02-01All the aides were great. Very friendly and helpful.
2019-02-01I loved the staff here. I always looked forward to my visits. Whether it was Mithuen, Mike, Aaron and several of the female aides everyone was very friendly, engaging and non-judgemental.
2019-02-01Crystal was very helpful
2019-02-01cannot recall names but everyone i dealt with were excellent
2019-02-01Luba and Christian. They have such great personality and they are professional and very friendly.
2019-02-01all of the different aides that I worked with were super friendly, helpful and knowledgeable. I don't remember all of their names! Everyone here on Tuesday/Thursday AM was great.
2019-02-01Phaeleau is an absolute gem of a physical therapist. He makes you feel comfortable and at ease while giving you the best absolute treatment! I only expected to heal about 50% from where I was after my surgery, and am so ecstatic to say that I'm at 87 degrees movement with my wrist (with 90 degrees being normal!!). Being here exceeded my expectations. I'm no longer in any pain and my hand is in such amazing condition all thanks to Phaeleau. I'm grateful for all of the help and encouragement from Phaeleau, Jules, Meek and Mel and am genuinely sad to not have my morning routine start with these great therapists at Spear.
2019-02-01Ryan And Ty (with Ben some days)
2019-02-01I worked with DeAndre, Sam, and Al most of the time and all three of them were super pleasant, helpful, and attentive!
2019-02-01Everyone I worked with was helpful and incredibly friendly.
2019-02-01For several years I had a terrible neck and shoulder pain. My mobility was limited and it made my daily activities difficult. <br /> In a few weeks my mobility has improved and I am almost pain free. <br /> Thank you very much to Luis and the aids. I appreciate the special care and dedication.
2019-01-31Kristin, Chandler, Carina. I've had a very positive experience with all of them and they've always motivated me to push myself.
2019-01-31Jared, Bria, and Shaunte. The techs were especially friendly and helpful, giving me a great experience
2019-01-31Manny, kwame both excellent
2019-01-31everyone who works here was friendly and cordial
2019-01-31Very friendly and helpful staff
2019-01-31Karl and Gabe were a huge help, pushed me and were super friendly!
2019-01-31Multiple- all excellent
2019-01-31Everyone here is extremely pleasant!
2019-01-30The team is wonderful - super helpful and friendly teammates
2019-01-30leah escobar great friendly
2019-01-30I think I've seen most of the techs/aides and found everyone helpful and great
2019-01-30Christian - always very helpful & friendly
2019-01-30I worked frequently with Jen and Jared, as well as a few others but I can't recall their names at the moment, and all were excellent. They were able to clearly explain the intent of the exercise and answer any questions I had. The only complaint I have was that sometimes instructions were inconsistent as to which side to focus on (both sides, or only left) and rep counts were sometimes inconsistent. This may have been instructed by Carly, but that was not always clear.
2019-01-30Lyuba was very good at explaining exercises, and very friendly.
2019-01-30When there's only 1 person at the front desk, sometimes it takes a little bit of time to get everyone checked in if that person is also on the phone. Typically didn't have this experience if there were 2 people at the desk.
2019-01-29All of the staff is extremely kind and helpful. Really made for a great environment to get better!
2019-01-29Kwame was very professional and friendly and I liked working with him. He made me feel very comfortable and I felt like I was in good hands whenever he taught me something or monitored my exercises. He is a big part of what made it very pleasant to go to Spear. I trusted him and I could tell my therapist liked and trusted him too.
2019-01-29Shaunte, Bria and Jared are excellent in every way possible.
2019-01-29amy<br /> Patrick<br /> levi<br /> <br /> were extremely helpful, professional and a pleasure to deal with. extremely impressed.
2019-01-29I had several aids - sorry, I forget all the names. Every single one was helpful and explained my exercises and made sure my form was good and answered any questions and made any adjustments to what I was doing if I indicated a problem.
2019-01-29My only complaint--and it's minor--is that the flourescent lights are unpleasantly bright. I'm overly sensitive to such things, though.
2019-01-28I was literally helped by everyone...literally anyone who was around helped me. Kristen, Karina, Dickyi, Chandler, Grace, literally everyone!
2019-01-28Mike was a pleasure to deal with along with all other techs with whom I dealt.
2019-01-28Wesley, Brian, Kai were all terrific.
2019-01-28Gabriel was very professional and I personally found him as an excellent tech that is knowledgeable and highly motivating.
2019-01-28Corey: Excellent , always making sure I was using the equipment in the way.<br /> Sam, DeAndre also were really good assistants .
2019-01-28I bounced between three of four people and I don't remember all their names. But staff was always helpful and responsive when I had questions.
2019-01-28Both aides very helpful and friendly.
2019-01-26It would be very nice to have a chaining table for babies in the big restroom. I had to change my baby on the floor.
2019-01-26Always very friendly and helpful.
2019-01-25Various techs and aides. All were helpful, knowledgeable and courteous. Great staff!
2019-01-25Deanna Marincciwas my first one and was wonderful, I was sorry to see her go. But Matt filled the spot no problem. He's kind even when he is working you hard.
2019-01-25I have never been to a medical office where everyone in the office is so nice, friendly and warm
2019-01-25Again, everyone was extremely friendly and helpful, amazing experience.
2019-01-25Ying and Carlie were friendly and gracious
2019-01-25Never met anyone working here in a bad mood, unprofessional or uncaring.
2019-01-25All of the aides at this location are amazing--Yin, Mike, Yuri, Charly. (Not sure I've spelled everyone's name correctly, and I feel like I'm missing someone. ) Each of is caring, thoughtful and attentive.
2019-01-24Ying and Carlie were friendly and gracious
2019-01-24Elaine Crerar. She was great, very friendly and fun to be with, though she made me work.
2019-01-24The room was a little crowded - sometimes difficult to access the TRX or the stretch-bands, and it might be good to have a pull-up bar. But generally the equipment/room was good.<br /> My aide was Katie, she was great, was sad that she left.
2019-01-24jay, henry (the experience was incredible very personable and helpful to my needs)
2019-01-24All aides are helpful, friendly, kind, and courteous. From the front desk staff to the in house aides it’s been a pleasure coming here.
2019-01-24I consider myself very fortunate to have met Tom. I am very pleased with the work and guidance that he provided. He is a motivator and made me feel at ease when I reported issues with my rehab both during sessions and outside of scheduled sessions. He understood the issues I was facing and had a solution to help address it.
2019-01-23There were a number of tech aides that helped me, and each were great guides that closely monitored me and helped me with my form. I rarely felt like I was at a loss of what to do next or like I wasn't in good hands with the tech / aides.
2019-01-23You need more locker space they are typically full
2019-01-23helpful, friendly, clean environment. almost no wait time for appointments which was amazing.
2019-01-23All the techs were a pleasure to work with. I interacted with Gabe the most and he is excellent-- both with regard to his understanding of PT and his professional and affable, friendly nature.
2019-01-23Had a good experience with all techs
2019-01-23The tech(s) were all very friendly and awesome to work with
2019-01-23All aides were extremely helpful and friendly in supporting and teaching exercises!
2019-01-23Brian, Kai and Jeff are the best
2019-01-23Very clean facility; friendly staff; tech/aides were helpful and knowledgeable
2019-01-23Treatment area was sometimes a little crowded
2019-01-23Luba and Christian
2019-01-23Each tech who worked with me was fantastic at every session. They were really helpful and kind. They took excellent care of me.
2019-01-22Juan C. /Kwami | Experience was a good one. Not only was Juan attentive but he was also very informative and explained what we were doing and why, Also very approachable and receptive to questions. Kwami did a great job with me during the drills.
2019-01-22Excellent experience with Kwame and Talia
2019-01-22Staff was always gracious and welcoming. Never had a long wait before starting sessions, even when arriving a bit early.
2019-01-22Nick was professional, accessible and engaging.
2019-01-22Techs are awesome and friendly. I've been very happy with Sarah as my primary with Wendy and Andrea assisting her when she's busy (which I am sure she will be as she's excellent)<br /> TirBeca space is small. Can get crowded.
2019-01-22Kevin, Corey, Samantha, DeAndre, Michael. All were great -- very helpful and friendly, all were able to explain exercises well. Occasionally I felt a bit forgotten when they didn't seem that busy, but overall they were excellent.
2019-01-22I wish that paying afterwards was also an option.
2019-01-21Aadil- excellent experience
2019-01-21All great and enthusiastic to help.
2019-01-19Josh and Rey were very helpful and always looking out if I needed any help. Rey would offer to roll the mat and take the roller back to the wall. Josh was alert to see if I was ready for the ice at the end of my session.
2019-01-18Two big criticisms: you had me fill out a TON of forms with very personal information but it's unclear that was ever used. At the very least I had to repeat it when I met my PT. Either have them read it beforehand (I could have filled it out online) or schedule time for the PT ot read it before they see me. Or don't ask me to do it.<br /> Second: it's 2019, I should not be writing down my credit card number on a piece of paper and handing it to a minimum-wage worker!!! This is a huge security and personal information violation.
2019-01-18Carly, Yin, Mike, and Aaron, are all fantastic.
2019-01-18EVERYONE has been helpful and friendly
2019-01-18Mithun Abraham-- I really enjoyed being treated by Mithun. He is very understanding and listened to my needs/concerns attentively, adjusting treatment in response. My only suggestion is that he check in a little more with his patients, but in general he was very good about seeing how I was doing.
2019-01-18Registering every visit was seamless. Miranda at the front desk was particularly great. Although I think she is even better in the back room. WE SHOULD ALL BE MIRANDAS.
2019-01-18Meek was always helpful with exercise and ice promptly and always made treatments enjoyable.
2019-01-18I've worked with multiple (after all, I've been coming for 7+ months), and everyone has been attentive, nice, personable, and helpful.
2019-01-17All of the techs were great, and Bria was especially friendly and knowledgable.
2019-01-17Manny, Kim, Talia, Kwame
2019-01-17All were helpful and friendly. Front desk staff were sometimes busy and I had to wait.
2019-01-17Justin/Tyler are both very knowledgeable and easy to work with
2019-01-17Dressing rooms could be a little larger.
2019-01-17Two of the tech aides were good and one was fair. The person that I liked the most, I only had once so I don't remember her name. Bianca was very good and Wendy was fair.
2019-01-16Jordan is very friendly and helpful-- he was great during my experience at Spear!
2019-01-16Front desk was always so happy and friendly!
2019-01-16Sam and everyone else who aided me through every step of the process were friendly, knowledgeable, engaging, and attentive. Working with them was a great experience.
2019-01-16Blair - professional and knowledgeable. Thumbs up.
2019-01-16wonderful people on the training floor at 34th st
2019-01-16Hudson and Crystal were both great. Helpful in making sure I was doing exercises correctly.
2019-01-16Drissa and Mary were really great to work with
2019-01-16Kwami was a very nice guy who always helped me out when I needed it.
2019-01-16This was a wonderful experience. Kyle was excellent in his therapy sessions. He was knowledgeable and clear in his explanations and helpful throughout the sessions with suggestions and tips.
2019-01-16Mercedes and Kwami were the primary people that I worked with and they were both fantastic. Both were very encouraging and easy to talk to. They always demonstrated exercises and made sure I understood and was doing them correctly.
2019-01-15Dickie was really helpful and attentive, which I appreciated a lot!
2019-01-15Had both Jordan and Shaunte..amazing to work with and so helpful during my visits. They always made sure I knew how to do the excercises for that day checked in on me to see how things were going. both super helpful and supportive.
2019-01-15Preeti Paliwal - Extremely helpful, explained everything clearly and I feel I'm leaving Spear with much more knowledge than I had before.
2019-01-15I never had to wait for any appointments. The atmosphere in the facility is always upbeat and jovial. Everyone (e.g., Kurt) was always very welcoming and friendly to talk to. Definitely appreciated the warm and friendly environment - it made attending sessions that much more enjoyable.
2019-01-15Henry is a doll<br /> Honestly everyone was lovely and so friendly and helpful<br /> Super nice atmosphere
2019-01-15Kim and Manny were both very helpful in explaining exercises in my treatment plan.
2019-01-15I worked with all of the aides from the period of Nov ‘18 - Jan ‘19 and all were great.
2019-01-14Carly, Nas, and Yin were always so patient with me. Even at my grumpy early morning appointments. They also are pretty hilarious! I love that they feel comfortable enough at work to have fun with patients. It made my experience so much more relaxed.
2019-01-14All staff were very friendly, helpful, and courteous every day.
2019-01-14Jared was great
2019-01-11Nas and Ari! They are an amazing duo-- both so encouraging, helpful and friendly.
2019-01-11All the techs were great and helpful
2019-01-11Gwen Giffard - Gwen was a pleasure. Helpful, knowledgeable, and motivating. With an ability to adapt to different personalities.
2019-01-11Every tech/aide was amazing and patient. I never felt like a nuisance and we had great laughs!
2019-01-10Sarah Lloyd, she was excellent during all sessions and very quick to respond to my requests. Highly recommend her.
2019-01-10The front desk knew my name, and I was always immediately shown to the treatment area. The techs and other members of the staff were very polite and friendly.
2019-01-10At times the treatment area became excessively crowded to the point where it was difficult to navigate the space.
2019-01-10It was a friendly environment unlike other physical therapy facilities i've been to before. It was easy to ask questions if I wanted to know anything specific, but all the staff always explained exercises very clearly. I felt I was cared.
2019-01-10I worked with 4 or 5 techs while here, all excellent. very prompt to get me on the tables when I first get here for each session and quick to move me between each exercise. also friendly and answered questions well
2019-01-10Andrew, did a great job. Was always supportive and useful.
2019-01-090 wait, and everyone is incredibly pleasant
2019-01-09Hudson, Gabe, Andrew. All great, nice conversationalists and seem concerned with helping me get better.
2019-01-09Jared was great
2019-01-09I've worked with all of the tech team and they were all incredible. They made me feel welcome and were sensitive when correcting my work -- I never felt discouraged or embarrassed. I felt like I was part of a team/family. I really enjoyed coming to PT. I have done PT previously and hated the experience. I was dubious when I started but Spencer and the team put me at ease immediately.
2019-01-09Julia, Shameek, Chyanne (sp?), Crystal - all were so great, personalable, knowledgable, and helpful. I feel like I now know something about each one of them as each was very friendly.
2019-01-09I regularly worked with Dominica, Deanna, and Grace. All were friendly, thoughtful, and extra-attentive. I'm grateful for the level of care I received at Spear!
2019-01-09Everyone at the front desk and all the tech/aides were always friendly and helpful.
2019-01-08All business with the front desk was efficient and effective.
2019-01-08Gwen G. was an excellent physical therapist who really took the time to understand my joint/nerve issues, treat them during therapy sessions, and taught me a variety of exercises/movements to utilize on a daily basis at home.
2019-01-08The tech that assisted me was knowledgeable and patient. He made exercises fun and the experience as a whole very enjoyable.
2019-01-08I worked with several and all were very good.
2019-01-08Carl/Gabe - They were good. Fine. Made conversation, got to know me, got to know them - which I appreciated.
2019-01-08Everyone was great! Super friendly and helpful staff. Worked a lot with Kwame who was always on it and knew what I had to do next
2019-01-08Good experience, had Julia has tech and was very helpful and informative
2019-01-08All the PT/Assistance where very helpful with therapy and the stretches. Always professional and friendly. Overall the staff was professional.
2019-01-08I really enjoyed the atmosphere, team dynamic and staff. Everyone was always nice and welcoming
2019-01-07Very helpful, helped make me very comfortable during the therapy
2019-01-05Luba - fantastic
2019-01-04Everyone I've had the pleasure of meeting and working with throughout my treatment has been fantastic. They are enthusiastic and helpful and every single aide has remembered my name from day one.
2019-01-04Kevin, Korre, Jack
2019-01-04Ana Wu was great at explaining the mechanics of why my ankle sprained and I pulled a ligament in my foot (not from fall or accident, just tight muscles and no strength).
2019-01-04Manny was excellent. Very professional and personable.
2019-01-04no wait, seen immediately.
2019-01-04All of the aides are terrific. Sometimes the treatment area is overcrowded.
2019-01-04The aides were friendly and knowledgeable. There was never a wait to get to the workouts.
2019-01-03I've worked with all of the techs during my time here and everyone was polite and helpful.
2019-01-03Katie was great. See my note above.
2019-01-03Yin, Carly, Henry
2019-01-03The aids were very good and very professional.
2019-01-03Everyone is nice and helpful!
2019-01-03Julia I probably knew the best, but she and everyone else who worked with me were lovely,smart, patient, funny, and kind.
2019-01-03do not know name. worked vast majority time with jamie.
2019-01-03Mary & Drissa — Both excellent, always answering my exercise questions with patience and humor.
2019-01-03Bria and Shaunte were my aides and they were so patient. Excellent!
2019-01-03Cory and others. All super helpful and friendly
2019-01-02Everyone was incredibly friendly and pleasant. Shout out to Sam, Corey, and Jack for their assistance.
2019-01-02across the board excellent. shaunte, jordan, bria, jared and Andrew were all excellent.
2019-01-02Chandler is great!! So is everyone else, but I'm terrible with names... sorry. You're all so sweet :)
2019-01-02Ben Kraus, excellent experience!
2019-01-02Sarah is smart and thorough!! A pleasure to work with!! She is AMAZING!!
2019-01-02Don had laser like hands
2019-01-02Luc and Crystal were amazing. Period! In the beginning I was very self conscious, nervous even and from day one Luc did his best to make me feel comfortable, starting with informing me on my symptoms and condition. The knowledge and reassurance was empowering and motivated me to push myself.
2019-01-02Cory, Al and DeAndre were all very helpful.
2019-01-02Everyone was always so helpful! Jared was extremely friendly and helpful during every appointment.
2018-12-31I was always welcomed and never had to wait to go down for my appointment.
2018-12-31Amy, Pat, Annika, Misa & there were a couple whose names I forget. They were all excellent & knowledgeable in leading me through the exercises & setting me up with the ice & TENS.
2018-12-31the aides are always present and efficiently lead you to the next exercise. They also check that everything is going well.
2018-12-31Gwen. I found her very good at customizing exercises for my needs. I always felt better (less pain if there was pain, and stronger) at the end of the sessions.
2018-12-31Manny and Kim were very helpful, always so kind and encouraging during my exercises
2018-12-31The office staff is great, helpful and never makes me wait.
2018-12-31Christian and Sofia were both wonderful and so friendly. I appreciated that Tom gave me a lot of one-on-one attention, especially when just starting out, but whenever I worked with Christian or Sofia, I felt very well taken care of and that I was in good hands.
2018-12-31Mic was funny and knowledgeable. Julia was kind and motivating.
2018-12-31No wait times. Everyone was helpful.
2018-12-31Kai and Brian were fantastic!!! Super attentive and would address proper technique ect.
2018-12-29Katie Franke - very friendly, did a really good job of listening to what I was experiencing and also of explaining the anatomy that she thought was the culprit. Especially compared to the two men I'd seen about this problem before.
2018-12-28I've worked with Brian, Wesley, Kai and Shannon . They were all great; good at explaining activities, helping me work through the mechanics of every motion, and friendly -- they made me feel very comfortable.
2018-12-28Various - all great! Amanda (tech) most recently. But Kathryn (tech), Ray, Kurt, Josh all great! All the other PTs are helpful too.
2018-12-28Karl Jean Baptise was fantastic and helped when Ben was unavailable. Probably deserves a raise.
2018-12-28Everyone was so helpful and friendly - amazing team!
2018-12-28Every tech/aide I worked with was extraordinarily pleasant, helpful and warm. I am so glad I chose SPEAR!
2018-12-28All the techs!
2018-12-28Yin was incredibly helpful and very personable. Definitely a great employee.
2018-12-28Joush is a very good experience. He really made me feel better.
2018-12-28Staff were very friendly.
2018-12-28I have never had to wait the therapist was always available for you even if he is working on another patient. All the therapists and the support team are available also.
2018-12-28Gabe is aiight
2018-12-28I never had to wait for my appointment to start. Ben and Ty were awesome and very helpful with the exercises.
2018-12-28Yin, Carly, and Henry - they're all great!
2018-12-28Everyone very courteous and nice. Nice team feeling on the floor. Therapist flexible with arrival time and managed patients well
2018-12-28Al and DeAndre were both very helpful.
2018-12-28Everyone here was very friendly and helpful, particularly Jeff and Kai.
2018-12-28Ari<br /> Carly<br /> Yin<br /> Henry
2018-12-28everyone was nice
2018-12-28Aadil was very helpful. Thank you! <br /> <br /> The gentleman at La Palestra entrance could be more friendly and welcoming.
2018-12-27Olivia is incredibly friendly. Crystal and Hudson were incredible techs. I love working with them.
2018-12-27pat, amy, anika , always friendly and on point
2018-12-27Wendy, Bianca, Christina all three are excellent
2018-12-27Crystal was particularly friendly and supportive. Seemed to me the entire support staff was very conscientious about maintaining a tidy work area with a pleasant attitude.
2018-12-27Kwame and Kimberly were very knowleadgeable
2018-12-27Gabe was the PT aid I worked with the most frequently, but all the aids I have had the pleasure of rehabing with were great. Gabe however was especially helpful, friendly, and knowledgeable.
2018-12-27Andrew. He is really patient, kind, and knowledgeable. Loved working with him.
2018-12-27The operation of the facility was totally profession and geared towards a great experience
2018-12-27Everyone was awesome. All trainers were professional and attentive.
2018-12-27I can't say enough about how friendly and helpful everyone is. You come in, they know you name. You leave, they all know your name. The team work and helpfulness is great. I always felt supported. Always. Great staff top to bottom.
2018-12-27Amanda and Kayla were incredible and did a great job of making me feel welcome and comfortable when I was here.
2018-12-27All the techs have been super helpful in providing the best care! Post op I was very tired and discouraged however they kept me positive and have supported me to where I am now!
2018-12-26Tech/aides are consistently courteous and attentive, and very professional.
2018-12-26Ben -- Couldn't be better.
2018-12-26Everybody took a great care of me!
2018-12-26The table area is a little crowded, but the staff always make do. Techs Ben and Tyler are helpful and patient, as well as being wonderful people.
2018-12-26Ben Aysenberg provided straight forward, efficient exercises and impressed me with his knowledge as it related to my particular rotator cuff therapy. He was very interested in my feedback and made adjustments as needed based on my reactions to therapies.
2018-12-24Good overall experience. Sometimes seemed a bit crowded during certain sessions.
2018-12-21Really everyone in the office -- great experiences
2018-12-21Julia Leslie - very pleasant and very helpful
2018-12-21maybe some fans would be nice in the treatment area because it can get hot sometimes
2018-12-21I worked with several and they were all great
2018-12-21Gabe & Carl both excellent!
2018-12-21The people in the reception area were very helpful, kind, and patient.
2018-12-21Again nothing wrong. Everyone was friendly and professional.
2018-12-21Wendy and Bianca were fantastic and went out of there way to help. There also just cool people to chat with.
2018-12-21Wendy was fantastic and went out of her way to help. She’s also just a cool person to chat with.
2018-12-21everyone is super nice and helpful
2018-12-21All of the techs and aides are outstanding. They are helpful and friendly. The general atmosphere here is a very happy one, and it's clear that everyone loves their jobs.
2018-12-21Ty was very nice and pushed and encouraged me to do my best
2018-12-21Shannon and Wesley were excellent helping myself and Deena with exercises. Really nice and professional people!
2018-12-21I have had a positively awesome experience with Deena, ,my therapist. She has been knowledgeable and highly skilled. I am happy attending the sessions.
2018-12-20The front desk was very polite while I awaited my sessions. The PT aides were very helpful and motivating.
2018-12-20Again, no complaints at all. I want to give special mention to Diandre, Betsy and Marilin. They have been outstanding!
2018-12-20Manny and Kim were both standouts in helping guide me--not only were they knowledgeable about the exercises, but also they went the extra mile in their enthusiasm and passion. I would strongly recommend working with them to any patient.
2018-12-20i was not too keen to go to physical therapy and postponed it for a long time due to past experience.<br /> Sebastian and the other therapists at Spears is a whole gave me a total different perspective of doing exercises at the place and I was happy to duplicate at home
2018-12-20Kathy - Wonderful<br /> Sophia - wonderful<br /> Olivia - wonderful<br /> Everyone helpful, friendly and smiling all the time!
2018-12-20All of them helped me and were great to be around.
2018-12-20I've only had great experiences with all the aides. Sophia (Sofia?) in particular stands out for her lovely demeanor.
2018-12-20Both my techs were courteous and easy to talk with. They kept me busy.
2018-12-20ashley physically and verbally very helpful
2018-12-20Tyler, Ben, Maliha, Reid!!!
2018-12-20Everyone was very helpful and attentive during my sessions
2018-12-20Kayla & Amanda were extremely helpful and knew exactly what I needed to accomplish.
2018-12-20people were friendly overall and never made me wait
2018-12-20All the techs are excellent
2018-12-19Sofia was the tech for the majority of my appointments. She was very attentive and a joy to be around.
2018-12-19Special shout out to Julia for doing soccer drills with me.
2018-12-19Similar to the above - incredibly friendly and helpful staff.
2018-12-19All techs are courteous, but most are more distant and leave you on your own pretty quickly without confirming technique is correct, unless you ask them for help. Also sometimes it's confusing because when techs do offer guidance on your technique they give somewhat different advice on how to do it. Sam and Diandre are both exceptional techs. On top of being super friendly and personable, they both stick around to offer more advice and guidance on proper technique. Overall, I spent more time working with Diandre and he definately always went above and beyond. In the limited amounts of time that I worked with Sam, she consistently demonstrated a very thorough hands on approach to teaching techniques and really taking the time to make sure they were being properly implemented. Her command of PT exercises and grasp of how to effectively teach them is outstanding.
2018-12-19Tyler, Ben, Maliha, Reid!!!
2018-12-19Tyler was hands on and professional .
2018-12-19everyone was very friendly. they remembered who I was and it felt very familiar in a good way
2018-12-19No wait! Even when I was late or early<br /> Kathleen and Chris were great!
2018-12-19Kwame and Kim were great! very wonderful and knowledgeable.
2018-12-19Everyone has been excellent.
2018-12-19Kwame was my most frequent aide and he was terrific. Helpful and great attitude.
2018-12-19Techs are all great; very friendly during my sessions.
2018-12-19Grace, Domenica, and Chandler were my primary techs. All were extremely friendly and knowledgeable with explaining the exercises.
2018-12-19Both Shannon and Wesley were extremely friendly and helpful.
2018-12-19Norvis was an excellent tech/aide and always provided the best guidance.
2018-12-19Tech aides were also very friendly and helpful.
2018-12-19Crystal. She was professional and demonstrated the exercises shared by my PT. She also listened to me regarding if any of the exercises hurt or if the weight needed to change.
2018-12-18Primarily, Jeffrey was my tech and he was very helpful with correcting my form.
2018-12-18Luc as well as all of the aides were excellent - worked mostly with Yin and Carly.
2018-12-18Sam Gregory was AMAZING! She made my appointments so much more enjoyable.
2018-12-18Ben Domingo has been very courteous, helpful & patient when giving directives. He also pays keen attention to ensure that I am exhibiting the correct body mechanics.
2018-12-18Always a seamless experience.
2018-12-18Jared and Bria were excellent in assisting me with exercises and comments
2018-12-18kim, manny, kwame
2018-12-18All aides were very good and knowledgeable. Helps to have them rotate as each gives slightly different direction.
2018-12-18There was no wait time and the staff always had a smile on their faces.
2018-12-18Car, Gabe very helpful and outstanding
2018-12-18At times the small space gets a bit overwhelmingly crowded.
2018-12-18Never had to wait. Everyone was helpful.
2018-12-18Had a long wait on my first day but that happened only once. Otherwise felt like my time was being respected.
2018-12-18Drishka was always helpful and friendly to talk to!
2018-12-18Paul, Drissa, and Mary - all were extremely pleasant and attentive.
2018-12-18Tech staff are knowledgeable, and show great concern.
2018-12-18Ben assisted me strengthening my injured left knee. Very professional and knowledgeable on ACL knee injury. Would recommend to my friend if they got knee injuries.
2018-12-17Michelle and Katie. They were both great!
2018-12-17Never a wait for my appointment, and the gym is beautifully maintained, perfectly clean, well-maintained, and never too crowded.
2018-12-17Jared was absolutely great as well. He was kind, caring, and kept me motivated throughout the time we worked together. He worked seamlessly with Kyle and made sure we stayed on plan all the time. He seemed to genuinely care about my progress and always checked in with me to make sure I felt okay during each exercise. He was a significant help and allowed me to continue my progress outside my time with Kyle.
2018-12-17Worked a lot with Sofia and Christian throughout my treatment. They have both been extremely helpful and supportive.
2018-12-17I had several, they were all helpful
2018-12-17Very nice area and everyone so friendly!!
2018-12-17Ben is FANTASTIC
2018-12-17Zach Friedenreich, excellent, and so are the others who helped.
2018-12-17The aides were great! Always helpful when it came to describing exercises and getting the ice/heat ready. Everyone had a very positive attitude and willingness to help.
2018-12-17Floor space could be bigger. Sometimes felt I was 'in the way' of other patients.
2018-12-17Jared and Bria were the people who helped me the most. Both of them were pleasant and helpful!
2018-12-17Ari, Carly, Yin
2018-12-17I think I was helped by all of the tech/aides throughout the course of my time at Spear. All were very helpful, knowledgeable, friendly, and attentive. Appreciate that they are all juggling multiple patients and cleaning duties at the same time.
2018-12-17Kwame, many and kim were excellent
2018-12-15Very pleasant reception / billing staff, especially Joe! Always knew who I was and helped me schedule appointments.
2018-12-14The front desk staff was always really helpful and nice!
2018-12-14Gabe - very helpful with teaching new PT exercises.<br /> Crystal - helpful at scheduling and PT exercises.<br /> Hudson - thoughtful attention to PT exercises.<br /> Karl - always great with scheduling and questions generally.
2018-12-14Competent but also personable substantially easy the many long hours.
2018-12-14Jenn made me feel comfortable and I felt like I could talk about all my concerns with frankness.
2018-12-14At times the small space gets a bit overwhelmingly crowded.
2018-12-14I LOVE MEEK AND LESLIE, thanks for hyping up my Kim Possible costume and participating in gossip hour
2018-12-14Deena Gilboa was very attentive and attributed focus to the region in my shoulder that required the most attention.
2018-12-14I absolutely love all the aids I worked with. they are all super supportive, super informative, and super fun to talk to
2018-12-14Everyone - including staff that did not work directly from me - were excellent. Friendly and continually watched to ensure that everything was going well.
2018-12-14I've had the best experience every time with Joe.
2018-12-13Deandre, Sam, and Al were all incredible. Each of them were very attentive and helpful as well as friendly and genuinely cared about how I was doing each visit and through each stretch/excercise. I had great care from all of the staff throughout my therapy - I couldn't have asked for a better recovery experience!
2018-12-13Hudson has been very helpful.
2018-12-13Christian and Sophia were excellent,very knowlegeable and friendly
2018-12-13Shiann, Julia, Crystal
2018-12-12Excellent front desk as mentioned above! The tech/aids Josh and Kurt are the best! So attentive and friendly, always available, helping everyone with a smile and friendly chat. Keeping everything neat and clean, always a supply of towels and whatever you need. The PT tables that you lay on are cleaned and ready before you can blink an eye.
2018-12-12Kristen, Karina, Dikyi
2018-12-12everybody was always very friendly, knew my name after my first visit, and greeted me with a smile and by name each time I came in
2018-12-12Besides Jessie, I worked closely with Chandler and she has been wonderful! I also worked a few times with Grace and she was also amazing to work with.
2018-12-12All aides have been great.
2018-12-12Annisa, Patrick were both wonderful, as were all of the techs
2018-12-12again, nice and friendly and helpful. d
2018-12-12Gwen very personal attention to problem
2018-12-12Everyone was really nice and accomodating
2018-12-12Brian and Kai. They are great.
2018-12-12Great front desk staff
2018-12-12Tall guy with red hair (feel horrible I can't remember his name) was always super pleasant and corrected my form when I needed it. Also let me know when I was doing something well which was nice
2018-12-12Everyone was very helpful and friendly!
2018-12-12I never have to wait, and I'm welcomed in right away.
2018-12-11Kyle was extremely technical and informative and clearly knows this area very well.
2018-12-11Professional and courteous. Everyone is a pleasure to interact with and prompt attention. Never a long wait, if any. Tech aides were fantastic.
2018-12-11All the techs were wonderful. A few standouts include Julia, Crystal, Leslie and Katie, Meek and Chris (not certain if I spelled all of their names correctly).
2018-12-11Crystal Hall was great!
2018-12-11Lukas Mroz was excellent. I'm already feeling better after just one treatment
2018-12-11Sophia was attentive (carefully observing and correcting form), responsive and a pleasure to work with!
2018-12-11All the techs were very friendly.
2018-12-11Lovely experience overall. Great conversations about college basketball and classic rock. Perfect match! Phaleu was also extremely helpful with recovery. I noticed an improvement each week and feel I have made a full recovery.
2018-12-11several different ones - all great.
2018-12-11Sophia. She was terrific, kind, funny and encouraging. i was really grateful to work with her. She pushed me, but never too hard. i will l miss her.
2018-12-11Everyone is very friendly and helpful. Never had to wait before seeing Luc, and there was always an aid to help.
2018-12-11All staff members here made me feel extremely comfortable and valued during every experience I had here. They do a great job of providing all patients with the same amount of time and care.
2018-12-11Nastassia was great!
2018-12-11I worked with Karl, Gabe, and Hudson, and they were all so friendly and excellent!
2018-12-10Kevin (the tall guy that is 6'4" with the glasses) has helped me very well. He has called out my mistakes to help me improve them. In Which has had a big impact on my recovery.
2018-12-10Kurt and Josh were always here with a smile on their face. Extremely helpful and positive.
2018-12-10Greg Moy. Lovely.
2018-12-10crystal Hall was helpful during my visits
2018-12-10Brittany is a wonderful physical therapist. she is skilled, approachable, and very professional.
2018-12-10Wendy and Bianca were knowledgeable and kind throughout my visits.
2018-12-10sean rose has excellent communication skills. Very knowledgeable in his field. I have improved some much. It feels so good to be able to regain my strength and to be able to resume my life before my injuries . He is a godsend. Thank you Sean.!!!!
2018-12-10I never had to wait around for an appointment, but if I had I wouldn't have minded; everyone was friendly and the waiting area was very comfortable.
2018-12-10Wendy and Bianca
2018-12-10Kwame is amazing, He always stops by to check in on me, catch up and makes me feel welcomed and important every time
2018-12-10Mary ..totally awesome, chill, helpful.
2018-12-09Great team and we’re always very helpful and supportive
2018-12-07Jean, Crystal, Houston, were all very helpful in setting me up to do the exercises
2018-12-07I've never had to wait before getting treatment (even on the occasions when I was slightly late) and Mel and Meek were both fantastic to me. I will miss our morning conversations about Thanksgiving recipes, lunch options, and of course CELEBRITY GOSSIP!
2018-12-07Never a wait and all the staff -- thinking especially Kai -- were extraordinarily helpful and kind
2018-12-07Crystal, Gabe, and Andrew have all been great to work with - super attentive, helpful, and picked up on what was going on very quickly.
2018-12-06Nria is the besr. Always friendly and extremely helpful and courteous.
2018-12-06Luis was very understanding and knowledgeable. I am so grateful I came to spear. I feel brand new.
2018-12-06Very knowledgeable and friendly.
2018-12-06all are amazing
2018-12-06I have worked with all of the techs/aides at this location and they are caring and knowledgeable. With so many moving parts it seems it should be difficult to stay on top of everything and everyone, but they work together like a well-oiled machine.
2018-12-06Manny and Kim are amazing! They are extremely helpful and supportive. Thanks to them, I was able to do all of my exercises accurately and confidently in session and at home. They work very well with John (almost like a family).
2018-12-06All of the aide and tech personnel were great and very friendly
2018-12-05Wendy and Bianca
2018-12-05Mary & drissa we’re both excellent,
2018-12-05Wendy and Bianca were both great!
2018-12-05Andrea is a constant professional, very caring and conscientious of my needs. Sweet and lovely person all around.
2018-12-05Amy, Patrick, Ricky, Misa all excellent
2018-12-05great teamwork facilitated productive. all the tech aides were extremely attentive
2018-12-05The techs/aides were wonderful.
2018-12-05Carly & Yin
2018-12-04All quick, flexible, prepared: Hudson, Carl, China (??, forget her name)
2018-12-04Everyone is so cheery and helpful and are really invested in one's recovery.
2018-12-04I've been helped by most of the techs in the facility, all of which are great! I worked most regularly with Corey and Kevin. They were excellent! Always helpful, kind, and patient, they gave thorough explanations of each exercise. I truly appreciate their help!
2018-12-04Manny and Kimberly were always so attentive, engaging and helpful--always a pleasure.
2018-12-04Gabe, Karl were both great! Super easy subs when Ben working with other patients. Wishing them both well in the future goals at PTs.
2018-12-03Chelsea (she is gone now :( ) and Tawney and Sofia - good experiences all around. I had worked with Chelsea and Tawney before. Sofia was new to me and she was really great to work with.
2018-12-03I worked with several techs, all of whom were terrific. I worked with Kevin the most, he was consistently friendly, thoughtful and attentive to making sure I was doing the exercises correctly.
2018-12-03Never any wait, everybody is friendly
2018-12-03The aides made the experience a 10 out of 10!
2018-12-01I've had all different aides and they're all great.
2018-12-01Never experienced any waiting to change / start PT, and staff is all friendly in personal interactions
2018-11-30Kristen is always helpful and encouraging.
2018-11-30Patrick and amy 9and everyone I dealt with was professional, friendly and accommodating.
2018-11-30Never experienced any waiting to change / start PT, and staff is all friendly in personal interactions
2018-11-30Julia something helped me a lot, both with Sarah and Phaeleau
2018-11-30Ty - Great
2018-11-30All of the staff is super friendly and helpful. Great team atmosphere.
2018-11-30Wesley. Very nice guy and easy to talk to during my treatments.
2018-11-30Dikyi, Chandler, Kristin, Karina, Deanna=amazing crew <br /> helpful, professional, funny
2018-11-30Excellent facility, lovely staff at the front door who were always very personable and friendly, Great experience for a first timer.
2018-11-29bria was very attentive and helped me out a lot. i appreciated her demeanor and patience in showing me how to do the exercises.
2018-11-29Ben is gentle, very knowledgeable and courteous.
2018-11-29Carly and Henry were great! So friendly and answered any questions I had.
2018-11-29Julia Crystal, Katie, Shiann, all were so nice , helpful and just fantastic to work with!Made a painful experience fun.
2018-11-29Kwame, Talia, Manny All very helpful and knowledgeable
2018-11-29Multiple techs. All were professional and helpful.
2018-11-29Manny, Quame, Kim
2018-11-29primarily pat however everyone I worked with was excellent
2018-11-29Jared & Jordan were excellent guides and were incredibly patient, caring, and committed to making the experience comfortable and enjoyable
2018-11-29anika was very friendly, helpful, attentive and very caring.
2018-11-29Great environment - everyone is awesome.
2018-11-28Fantastic staff, front desk. Physiology assistants are amazing. Professional and polite. Ben is great!
2018-11-28Julia, Shiann, Crystal, were extremely helpful, anticipating needs, and became more like friends than aides. :)
2018-11-28Great experience working with everyone at SPEAR - shoutout to Dominica, dEaNnA, Grace, and Chandler
2018-11-28I've had various tech/aides and they're all very friendly and helpful. The one thing they could improve in general is being able to provide better guidance on correct form/posture during the exercises.
2018-11-28I worked with a variety of tech aides throughout my recovery and they were all courteous, professional and cheerful.
2018-11-28Overall excellent experience with courtesy of staff at the front desk - the only reason why i've put 'very good' is that there is one receptionist that i've come across twice, and on both occasions she had cut off / spoke over the other receptionist when he was trying to speak to explain the billing and appointment scheduling situation. Both me and the other patient were pretty surprised by this on the first occasion.
2018-11-28All staff were wonderful, and all of the techs were extremely helpful and approachable.
2018-11-28space is tight. people overlapping. water should be more readily available and showers
2018-11-28Everyone was always very friendly and courteous and my appointments were always on time.
2018-11-27Sophie and Luba and Chris --- all very good
2018-11-27anika and Patrick were fantastic, very helpful and always smiling and encouraging
2018-11-27several helped me at different times....all were great and very helpful and concerned
2018-11-27great experience with the tech aides that supported my workout.<br /> Especially Domenica, Karin, and Chandler
2018-11-27Crystal was awesome! So sweet and just a nice presence to be around!
2018-11-27Sophia was very attentive, watching carefully as I did each excercise, always cheerful and engaging. She was skilled at her worked.
2018-11-27Could be more space in the room. Can be crowded.
2018-11-27Jamie was excellent. Always courteous and pleasant. She explained all exercises thoroughly and was very attentive to my level of discomfort or pain.
2018-11-27jared was always very attentive
2018-11-27Good Experience: Everyone was very nice whenever I came here.
2018-11-26Great experience working with everyone at SPEAR - shoutout to Dominica, dEaNnA, Grace, and Chandler
2018-11-26everyone here is great and super nice and funny! Love being here
2018-11-26I HAVE HAD NOTHING BUT PLEASANT EXPERIENCES WITH EVERYBODY HERE.
2018-11-26Great experience working with everyone at SPEAR - shoutout to Dominica, dEaNnA, Grace, and Chandler
2018-11-26Yin and Ari are the best! They were extremely welcoming and uplifting, especially on days when I was feeling down about the injury
2018-11-23Chandler was very friendly and always available.
2018-11-23During my time at Spear, I have had the pleasure of working with Christina, Katie, Justin, Meek and Julia. They have all been amazing help, answering any questions and helping me with anything I need during my time. I am so appreciative of the help they have provided.
2018-11-21Always terrific. nothing but positive.
2018-11-21During my visits I was assisted by most of the techs in the office and they are each wonderful, both individually and in the way they work as a team.
2018-11-21The front desk staff members are super friendly and efficient.
2018-11-20several tech/aides assisted in the treatment. All have been professional, skilled, and pleasant to work with.
2018-11-20Everyone I worked with (special shout outs to Deena and Wes) was helpful, knowledgeable, and encouraging.
2018-11-20everyone is upbeat
2018-11-20Staff was very friendly and attentive. Never has to wait for anything.
2018-11-20The front desk staff are efficient and always have a smile on their faces.
2018-11-19All of the girls at the front desk are super friendly, kind, caring, and funny! They make the check in and out experience easy and comfortable! Karl has always been supportive, caring, and encouraging in helping in any way possible, and I couldn't have asked for a more caring, knowledgeable, and kind PT than Jamie!
2018-11-19Jaime. Only good experiences. Hunter helped me once and was also great.
2018-11-19Sofia was great to work with
2018-11-19The facility could use a better place to change prior to sessions. The techs/aides were great.
2018-11-19Brian and Kai-both were extremely nice and made going through the excersises fun and pleasant.
2018-11-19Jeff and Tuesday/Thursday evening staff. Extremely helpful in teaching the exercises and offering suggestions to improve. Very friendly and a pleasure to work with
2018-11-17all my tech aides were great -super friendly and attentive
2018-11-16Terrance was great and I had fun with him.
2018-11-16Have been to several PT places...and this is by far the best. Feels like a gym, not medical so the atmosphere is better. Makes one want to work. Very impressed with the staff.
2018-11-16Super kind and thoughtful treatment staff. It’s difficult to talk about this experience without noting how small the space is, though. I understand that’s no easy fix. All in all, care in treatment trumps the cramped space- they make it work. I thought Andrea and her team were phenomenal.
2018-11-16jay ury very good<br /> don squire very informative
2018-11-16Isa. Very nice
2018-11-16Sometimes it was a little too warm in the treatment area.
2018-11-16Kai - amazing
2018-11-15Everyone has been just great. Hannah is wonderful.
2018-11-15On the whole, the tech aides were great. Bria and Jared were great, and very personable. Good supports!
2018-11-15Such an easy and relaxed atmosphere. I felt at home from the first day
2018-11-15Outstanding tech/aides: Mary and Drissa
2018-11-15Andrew was the tech I worked with the most, and he was great: Friendly, patient, thoughtful, and thorough. <br /> <br /> Sometimes the floor could be a little bit busy, but therapists and techs did their best to carve out lanes to work in. The equipment I needed was almost always available.
2018-11-15At one point or another each person available helped set me up, show me the exercises, etc. - everyone is super courteous and hilarious! The atmosphere really is condusive to healing. My only real complaint is that whenever I would try and tag them to take over my band walks they refused - RUDE!
2018-11-14I've worked with almost everyone and they have all been extremely nice.
2018-11-14Everyone here was so nice, helpful, and friendly. I looked forward to my time here.
2018-11-14Everyone was wonderful! They even learned my name and I never had to wait long to see Kathy.
2018-11-14Kayla and Amanda were the ones who primarily helped me. Great experience. They knew what they were doing and handled it really well. Super friendly too.
2018-11-14Ben and Ty were so helpful and friendly, always giving constructive feedback and answering my questions.
2018-11-14Julia and Cheyenne were both always super helpful and friendly.
2018-11-14Kat was always really helpful and friendly
2018-11-14Kwame was very nice and helpful.
2018-11-14good experiences with all i interacted with.<br /> don't quite remember names - blonde gal and asian gal
2018-11-14Worked with just about all of them. All consistently excellent.
2018-11-13I forget (I'm bad with names), but we had nice conversations about music and stuff. Front desk was nice but sometimes distracted? But that's okay.
2018-11-13juan correa - great experience, helpful providing me with the exercises to do on my own, and was great helping tailor each session to what had been hurting that week. kept it interesting by mixing up the routines
2018-11-13joe losurdo<br /> great
2018-11-13All the aides are extremely helpful and courteous at all times and very helpful at explaining the proper technique for exercises I have been assigned
2018-11-13the aides were helpful - maybe there's a way for them to know the order or expected exercises assigned. In most cases, they needed to wait to "find out" from the PT which exercise to do - this would make sense if they were changing up the exercises, but in most cases (I think), the assigned exercises are the same, and when the routine changes, the PT would let me know - this is just a gap in communication, that would allow me, the patient, to run thru the assigned exercises, instead of, checking back with the PT each time I finished.
2018-11-12Super kind and thoughtful treatment staff. It’s difficult to talk about this experience without noting how small the space is, though. I understand that’s no easy fix. All in all, care in treatment trumps the cramped space- they make it work. I thought Andrea and her team were phenomenal.
2018-11-12Kendra - smart, caring, wanted to make sure I understood each exercise<br /> Grace, - Friendly, intelligent and encouraging
2018-11-12Everyone was always friendly and took an interest in my injury and my life in general. I looked forward to seeing everyone.
2018-11-10Jarrod, Rhea - both were extremely engaging, friendly and professional.
2018-11-09Alyssa Reyes.....always on top of my problem and worked on the specific areas that were most painful. stayed up to date on doctor visits, etc.
2018-11-09Wendy is great: always very friendly, welcoming, and helpful throughout my session.
2018-11-09Jarred; great experience, very friendly and helpful
2018-11-09Wendy is great: always very friendly, welcoming, and helpful throughout my session.
2018-11-09The techs were very friendly, helpful, and accommodating! Christian, Jeff, Althea, and everyone else (I don't recall everyone's name unfortunately!) were always helpful and friendly.
2018-11-08Jenn is so attentive, caring, and helpful throughout each appointment and the recovery process as a whole. She always makes time to talk even if there are multiple clients in the gym at the same time.
2018-11-08I appreciated the friendly yet professional atmosphere of the office, which helped to make my first experience pleasant and welcoming.
2018-11-08Not sure of names but very good
2018-11-08I think I had just about everyone help me out since I have been here. Everyone has been incredibly kind and friendly. All of the tech and aides are super cool
2018-11-08Wendy and Bianca are both so great! Wendy was already a pro my first time here and patiently and professionally helped me through my exercises. Bianca started later, but she is a complete natural and has helped me so much. Everyone I worked with was friendly.
2018-11-08treatment area is a bit crampeed
2018-11-08Great but could use more space
2018-11-08Staff at front desk was always very accommodating and responsive.<br /> Crystal, an aide to my PT, was equally helpful and great to work with.
2018-11-08Ariana was always helpful, informative, and her energy was great so early in the morning.
2018-11-08Jen was AWESOME! Same with Mike! Very helpful and on top of everything, making sure I knew my next exercise and getting me anything I needed.
2018-11-08Jared and Jordan both excellent
2018-11-08Kristen always took me earlier if able to which made it easier for me to get to work on time and I didnt have to waste time waiting outside
2018-11-08Anita and Misa<br /> Leon main Therapist
2018-11-08Kwame and Manny were great
2018-11-07All of them were good and helpful.
2018-11-07Chandler and Grace were great!
2018-11-07Q<br /> Kwami, Talia, Kim, Manny, Mercedes, were all attentive and highly skilled. So supportive! They shared a lot of ideas for my hiome schedule. They really helped me understand my balance problems and how to bettter my balance.
2018-11-07Jeff and Kai. Very friendly, assisting, and made for a good experience.
2018-11-07Whatever you guys to do vet your staff, keep doing it. Everyone is outright amazing. I'm thoroughly impressed because I don't think anyone who works for you ever has an off day.
2018-11-07All the staff at the 16th St location were so friendly and helpful, nothing but positive experiences
2018-11-06Patrick and Amy are awesome! Personable, good at explaining exercises and always brightened my day :)
2018-11-06Karina was excellent, fun, and friendly while doing exercises with me while Marc was treating another patient.
2018-11-06sonia and christian are very helpful and friendly
2018-11-06kathryn helped me on a number of occasions and was so amazing in allowing me to talk all things nyc marathon with her. she has been such an incredible support system here and gave me such good advice along the way.
2018-11-06all the aides were friendly and helpful.
2018-11-06Norvis was excellent. She was very informative and knowlegable, when explaining the exercises.
2018-11-05Gabe, Karl and Hudson were all great!
2018-11-05andrew jordan and shantay super helpful and detailed really thorough and always attentive
2018-11-05Karl Baptiste is very cool and very friendly! Great guy!
2018-11-04I don’t remember names.
2018-11-03Everyone was great
2018-11-02Karl -outstanding in every way. Courteous, respectful, helpful, nice, encouraging, attentive to my physical needs and progress
2018-11-02Luc was always prepared for my visits and each appointment built upon the successes of the prior appointment. He had a plan and is a very good listener and communicator!!!
2018-11-02all of them but special shout out for Grace
2018-11-02The tech/aides were wonderful particularly Grace, Kristen, Chandler, and Corinna. All four of them were always helpful, attentive, patient with showing the exercises, and pleasant. Grace is a gem with a great sense of humor and excellent emotional awareness; Kristen is very helpful and sweet; Chandler has a good head on her shoulders and is fun; and Corinna is ever responsive and friendly. <br /> <br /> One of the aides whom I have not seen at the site for weeks physically corrected my position without asking permission or forewarning me, and I would recommend that all tech aides do so since there are sensitive people like me who do not like to be touched without warning. This is in no way a criticism of the tech/aides above, who had strong social skills, but another suggestion is that the aides not feel like they must always be cheery and talkative with patients, engaging them in conversation. When one is feeling tired, one does not always feel like talking or being social, and it's completely fine to leave the person to their own devices. They will not be offended. At times, I felt like the aides were given the directive to always try to engage patients, and it's not really needed or even necessarily wanted. <br /> <br /> Lastly, it would be great if there were more lockers available. On about 1/3 of my sessions, all the lockers were taken.
2018-11-01Jason Chang he was a good therapist who helped me get back on my board.
2018-11-01Everybody is very friendly and helpful, no complaints whatsoever
2018-11-01krystal was great
2018-11-01Tawney, Sofia, Christian, Luba -- all very good and supportive
2018-11-01Worked w several Sophia and Tawney were particularly excellent!
2018-11-01worked w several Sophia and Tawney were especially friendly, attentive, and helpful.
2018-11-01worked w several Sophia and Tawney were especially friendly, attentive, and helpful.
2018-11-01Wesley and Shannon were very encouraging and helpful
2018-10-31every single one of them was wonderful to me and i feel terrible that i can't remember their names.
2018-10-31I didn't work much with the techs/aides (Rae? and Josh? Weds PM) but they were always very friendly and helpful
2018-10-31Elizabeth Rollo. She was super nice and friendly and seemed to genuinely care about how I was doing.
2018-10-31george is good at what he does.
2018-10-31Wesley, Shannon, Kai and Brian are all wonderful and really helpful and friendly - shout out to Wesley for being switched on and to Brian for his kind and earnest assistance in exercises
2018-10-31Yat Pat and Amy were always super helpful, nice and accommodating. !
2018-10-30N/a no tech
2018-10-30I had a few aides and they were all wonderful to work with. I have zero complaints, they were always so engaged and attentive.
2018-10-30Everyone at the Plaza location is great!
2018-10-30all of them were amazing, helpful and supportive.
2018-10-30I'm not sure who this is. A few different guys assisted Michelle while I was working with her.
2018-10-30Both Gabe and Karl helped me- they were both lovely.
2018-10-30Jared, Jordan, and a few others. They were all greate
2018-10-30Overall, great experience
2018-10-29The receptionist usually greeted me by name. The aides - Pat, Yat, Misa, and Anika always kept me moving along with my exercises and/or modeled exercises for me. They would consistently correct my form and provide me feedback. Pat and Yat were also incredible patient and kind to me especially after my surgery. I greatly enjoyed working with them,
2018-10-29My PT is knowledgeable and was willing to teach me as well as treatment. I tend to ask a lot of questions and Josh always took the time to explain the mechanics of the exercise he gave me and why. Josh is a true professional and a lot of fun. I'm equally impressed with the cooperation of the PT support team in the work area.
2018-10-29Aides were always friendly and willing to assist.
2018-10-29Mary and Norvis were wonderful
2018-10-29All the employees there very helpful and nice
2018-10-26Yin. She was extremely helpful and friendly, and was always making me laugh.
2018-10-26Lotta patients being treated at once! Sort of intense sometimes, especially when discussing sensitive stuff, but the treatment was still great.
2018-10-26I worked primarily with Ryan Coye, but all of the other staff who helped me were great. I'm sorry I don't remember everyone's names except for Ben (at Palestra location).
2018-10-26Jen was very professional and great in guiding me through the different exercises to address my knee issue. Great bedside manner.
2018-10-26Everyone at the Plaza location is great!
2018-10-26Several techs have assisted me during my various visits. All have been extremely helpful and pleasant. I really haven't had a bad experience.
2018-10-26At times the treatment area was quite humid<br /> I think using towels over the pillows would be good practice<br /> Mixed engagement and focus of the tech/aides. I had several.
2018-10-25Bria. She was very helpful.
2018-10-25i have nothing but amazing things to say about the techs on staff.
2018-10-25Kwame, Kim, and Manny have been amazing. They are all super friendly and welcoming whenever I come to get treatment.
2018-10-25easy experience setting up/changing appointments. PT tech/aid was always easily available, quickly helpful and seemed knowledgeable
2018-10-25Everyone at SPEAR was amazing - Meek and Julie were always the best!! I loved talking to Meek about his love for Cafe China dumplings and had a soccer fan in Julie to talk to during the World Cup! More importantly though they were always so helpful! Everyone at SPEAR was so friendly and always great to talk to / get advice from on exercises or even Aloha shirts (Kieran). I also love everyone's playlist selections!
2018-10-24Everyone was very helpful and kind and supportive
2018-10-24Jack, Kevin and Cory all helped out at various points and were all really friendly and helpful
2018-10-24Catherine, Amanda, Kayla, Ray, Josh, Kurt - all great.
2018-10-24Kwame - Great!<br /> Manny - Great!
2018-10-24Didn't work with them much but seem nice
2018-10-24The aides are great, helpful with guidance on how to do various exercises, very friendly and awesome they seem to remember everyone's name.
2018-10-23I worked with all of the techs over my 7 months here and they were all excellent.
2018-10-23Wesley, Shannon and Ben were all fantastic! They were helpful and friendly and a pleasure to work with.
2018-10-23Manny, Talia and the other aides were there for me and gave me corrective postures when they saw poor form on my part.
2018-10-22Always checking in to see if I was ok. Andrew easy to work with and great personality.
2018-10-22Nobody in particular, never learned anyone's name.
2018-10-22Everyone was very friendly and easy to talk to
2018-10-22THey were all very friendly
2018-10-22Nicole was awesome.
2018-10-22My experience from begining to end was pleasent and professional each and every day I went to a session. I walked in with a smile and felt sad when it was time to leave. The hour I was in PT was my happy tine. Thanks to Lizzy and all the techs; Brian, Shannon, each one! Thank you.
2018-10-19Carley was a complete pleasure to work with.
2018-10-19Everyone is super nice, especially Mithun. And everyone else.
2018-10-19Aaron Kraus - I have nothing but positive and quality things to say about Aaron. He was highly knowledgable about my injury and very detailed when I asked questions, discussed pain, and my overall treatment plan.
2018-10-19Staff was friendly and professional
2018-10-19all of them are awesome!
2018-10-19Each and everyone of the tech/aides have been tremendous. Patient and helpful in assisting with exercises. Very knowledgeable.
2018-10-19Bianca and Wendy were great, thanks.
2018-10-18Kwame and Michelle were GREAT! It really felt like they made an effort to get to know me and were so welcoming every time I visited. Their rapport with each other and with me really made my time at SPEAR fun and I enjoyed getting to see them every week.
2018-10-18Chelsey and Tawney were both exellent and very pleasant
2018-10-18everything was good
2018-10-18The staff at the front desk is AWESOME. Super friendly, warm, and accommodating!
2018-10-18Kevin and Corey were great, always ready to step in!
2018-10-18John the best PT you can ask for. He is very helpful and very professional.<br /> He helped me a lot with shoulder.
2018-10-18same, super easy
2018-10-17Great experience, nice staff.
2018-10-17My experience with Jessica Weinberg was excellent.
2018-10-17Jessie; see comments above
2018-10-17Sarah Rodriguez has been orchestral in my healing - she is both exceptionally personable and professional and I felt in safe hands with her at all times. I credit her to my recovery and would recommend her highly.
2018-10-17Primarily Julia did great job
2018-10-17The office space is sooo welcoming and open!
2018-10-16Niveen couldn't have been more helpful and knowledgeable than she was throughout my time here. Niveen had a great plan from the start and she always had an answer for my questions. Niveen went above and beyond to help me get through this.
2018-10-16All good experiences.
2018-10-16All of the aides were extremely helpful and nice.
2018-10-16I worked with a number of different techs, and thought they were all very helpful and knowledgeable. They include Patrick, Amy, Shannon, Winslow, and several others.
2018-10-16it is small for the gym area needs a bigger space
2018-10-16Cory was great to work with and very helpful!
2018-10-16Even though Luc was my PT, all the other PTs were welcoming and greeted you with a smile on their face
2018-10-15All of the staff have been very friendly and professional. Will definitely recommend others to come here for PT needs.
2018-10-15Never experienced any wait time.
2018-10-15Front desk is always on their computer or on the phone<br /> they don't return phone calls
2018-10-15All the PTA's were attentive, friendly, and helpful in guiding me and giving feedback.
2018-10-15They remembered me and were always very welcoming.
2018-10-15Lisa, Jared. Very friendly
2018-10-12Door is heavy, and often no one to help open.
2018-10-12Shannon, kai, brian, Wesley all great
2018-10-12Jared, Bria, and Jordan are good
2018-10-12Great team effort to keep the client engaged and smooth transition between exercises. Entire staff has great, friendly personalities. They are also very knowledgeable. I have been to physical therapy off and on over the past 10 years for the same issue and I learned tons of new and helpful things as a client at Spear.
2018-10-12Manny was of great help in getting my exercices right and modifying when needed.
2018-10-12Kevin was amazing. Very knowledgeable and helpful.
2018-10-12varied. All good
2018-10-12Bianca and Wendy were great, thanks.
2018-10-12I think the main complaint I would have is that there isn't enough space. Sometimes there would be 2-3 people doing band exercises that went the length of the floor, as well as people using the TRX and doing exercises against the walls, and there just isn't space for everyone. The main area is narrow.
2018-10-11All of the staff I came in contact with were extra friendly, willing to step in when called upon, and competent.
2018-10-11all of the aides were polite and eager to help
2018-10-11Dandre, Al, Miranda, and Kevin were all skilled and attentive.
2018-10-11All of my tech aides have been good! I feel like I've worked with most of them at 30 broad street.
2018-10-11I never had to wait long and everyone was always helpful.
2018-10-11I've worked with a few over my time and they've all been great. Attentive and helpful
2018-10-11Jordan - great experience, very helpful and informative.
2018-10-11I had a very positive experience with all of them. Very helpful and friendly.
2018-10-10Kevin - excellent experience
2018-10-10Jordan - great experience, very helpful and informative.
2018-10-10Can't recall right now.
2018-10-10Crystal (and others) were all very nice and helpful
2018-10-10Wendy is amazing. She makes all the exercises seem so fun and her demonstrations are so easy to follow. It honestly feels like I’m just hanging out with a friend instead of going to PT
2018-10-10Good experience with the 3 or 4 techs I worked with
2018-10-10all good: attentive, knowledgeable, etc.
2018-10-10The sweetest person
2018-10-09Yin, Carly, and Ari:<br /> <br /> Extremely friendly and helpful. Great at assisting patient, answering any questions, and describing exercises.
2018-10-09chelsey was great
2018-10-09Overall, you need more space
2018-10-08Amanda, as well as the rest of the staff at Murray Hill, were always very welcoming, supportive and made the rehab process a pleasure.
2018-10-08Given my many visits to Spear, I was fortunate to experience ALL the Aides at this location. I must say, all were super friendly, helpful, and on point.
2018-10-08Manny was attentive, helpful, friendly and ensured that I got the most out of the PT session while John was tending to other patients.
2018-10-08AJ with assistance from numerous aides all very pleasant and accommodating
2018-10-08Ben and he was excellent.
2018-10-08Nicole - she is the best (and I have had quite a few aids before)
2018-10-05Damn Brian always correcting my form and making the exercise harder! Keep it up, Brian.
2018-10-05Kristen and Chandler were amazing -- attentive and always ready with a smile.
2018-10-05Everyone comes by to check to make sure you are alright while you are going through your workout.
2018-10-05excellent staff, clean, well maintained space
2018-10-05Kwame, Manny, Nadia. All very helpful and knowledgeable in the exercise techniques. I can only say good things.
2018-10-05I had a thought that it would make sense to set up all of the patients for one PT aide next to each other. It would make it easier to catch their attention, instead of going around the room. I also repeated many of the same exercises during each session, so knowing what the regimen was going to be that day would allow me to work independently to some extent instead of waiting for instruction.<br /> <br /> P.S. I wish I had learned about the massage therapy sooner! I had no idea it was offered here and I would've signed up from the very beginning.
2018-10-05All of the physical therapy techs / aides are so friendly and knowledgeable. I enjoyed working with them
2018-10-05Yin and Ariana
2018-10-04Crystal, good attention to form and good conversation!
2018-10-04Christine was wonderful, very diligent, friendly and gave me exercises that really made me feel better. Again, it couldn't have been a better fit.
2018-10-04THANKS BRIAN! GOOD JOB!
2018-10-04Sam and Deandre were very helpful. Deandre was always joking around with me and I found out Sam went to the same school as me which led to us engaging more.
2018-10-04Sam & Deandre were very helpful in assisting me. Deandre is extremely cool and I always had a good vibe with him. I found out Sam went to the same school as me and it caused us to engage a lot more which contributed to my comfort here at SPEAR.
2018-10-04I worked mostly Kevin, he was absolutely great! Really helped me understand what I needed to do and how to do it.
2018-10-04Kwame, Nadia, Mercedes were my primary tech/aides- all very good. told me the proper way to stretch and do the exercises
2018-10-04Everyone made me feel comfortable
2018-10-04Karina and not sure of the rest. They were all great, helpful and pleasant. They clearly like what they do, are customer focused and supportive.
2018-10-04Amanda Iger. She is excellent.
2018-10-03Everyone extremely friendly. Manny assisted the most and gave me concise, technical feedback during my exercises that helped me get stronger week by week.
2018-10-03Hall was always a pleasant and helpful person
2018-10-03A better water fountain would be great.
2018-10-03Hall was always a pleasant and helpful person
2018-10-03Everyone at Spear has been incredible. What an amazing team at this location.
2018-10-03Very nice people.
2018-10-03Mroz, great person, not just a skilled therapist.
2018-10-03Everyone has been great and helpful.
2018-10-03All the tech/aides were knowlegible, and smiling along with me
2018-10-02Everything about this joint is great!
2018-10-02N/A - did not work with tech/aide for my fist visit
2018-10-02very professional and courteous
2018-10-02I worked with Kevin, Andre and Deandre at various points! They were all great and friendly and professional.
2018-10-02Ben is such a huge help in explaining all the exercises and is very encouraging when I'm starting to get tired or annoyed with how hard the exercises are
2018-10-02Great experience, always helpful.
2018-10-02All of the techs were incredibly helpful, kind, and positive! Especially Meek, Justin, and Julia who were all present throughout most of my sessions. They would make great physical therapists in the future!
2018-10-02I was pleasantly surprised how quickly everyone learned my name, from the aides to the front desk. It made the experience more personal and comfortable
2018-10-01All techs were extremely helpful and motivating. I always felt I was being taken care of and was being watched for correct form etc.
2018-10-01Amanda Sachdeva is super friendly and professional. I never had to wait to be seen and felt like I received very personal care.
2018-10-01Zach Ben Reed t<br /> Tyler Reid Zach Ninia Dangerous Ben Maliha everyone was formidab
2018-10-01Worked with all techs and all were friendly, encouraging and great with watching for proper alignment.
2018-10-01Not sure of the names of Aides, but everyone has been quite nice.
2018-10-01Bria (sp?) and Jared were really awesome: super friendly, knowledgeable, focused, efficient.
2018-09-28All the techs I worked with were knowledgeable, friendly, thorough and warm in their care. I particularly worked with Sophia and Chelsea and they were both amazing!
2018-09-28I had Karl as my aide and he was always so friendly, helpful, personable, and respectful. He always accommodated my needs and help me set up for my exercises in an efficient and easy manner.
2018-09-28I got great massages from Todd and Susan. They did an excellent job with the lymphatic drainage.<br /> Rachelle was of great help with my TMJ pain. We clicked as we met .Thankful.
2018-09-28All of the techs/aids are amazing! Extremely knowledgeable and really care about you
2018-09-28Helpful exercises during the sessions and useful recommendations for exercises to do at home.
2018-09-27Everyone has been great. I have not had any issues or concerns with anyone. They have been very friendly, approachable and nice.
2018-09-27Yin and Nastasia
2018-09-27All the tech/aides at Spear helped me at some point
2018-09-27Various people helped throughout, they were all nice but I do not recall names.
2018-09-27Worked with all techs and all were friendly, encouraging and great with watching for proper alignment.
2018-09-27Excellent conversations with Amanda
2018-09-27I never had to wait to be treated or to do any of my exercises. My tech took the time to make sure I knew how to do each move properly and laughed at my jokes, which definitely helped pass the time!
2018-09-27John Mackarey was my therapist. It was a great experience. We proceeded exactly as he laid it out from the beginning. He was very helpful in getting my a doctor to confirm the diagnosis and write the prescription for treatment. John was a great listener and got me back to my activities stronger and on the timeline we discussed in the beginning of treatment.
2018-09-27Marin, Karina - both very good and helpful.
2018-09-27Caitlin and all the techs are awesome
2018-09-27Matt Dave and Julia were all great and were invaluable in my recovery Great team!
2018-09-27Staff is very friendly and helpful. PT techs were especially helpful and courteous.
2018-09-26Everyone are always nice
2018-09-26Jason Ury- Best possible experience.
2018-09-26Michael Virgile and Jamie Kinkler were great.
2018-09-26Crystal and Gabe are great!
2018-09-26phaeleau cunneen was my go to for my execises. at first i cried but through his excellent training i feel so much better and confident all the staff was wonderful and professional as well
2018-09-26Multiple - all good experiences
2018-09-26drabness need lighter color walls and better lighting<br /> <br /> Ray, Amanda F, Josh, Kathryn, Vanessa, Amy, Kurt, and Austin were all pleasant. I can name all of them <br /> <br /> And of course Amanda S
2018-09-26Nadia,Kwame and Manny were wonderful guides through my exercises the best of personal training guiding my movements with care and expertise
2018-09-26Reid, Ty Ty and Ben make all the hard work effortless!
2018-09-26Jack, Cory and Kevin were all my aides at some point during my PT. They were incredibly kind, attentive and helpful. They asked me questions about how I was feeling after each exercise, and they made me feel looked-after. Working with them was a pleasure.
2018-09-26Kyle and his team have been amazing throughout my therapy process. Couldn't have done it without them :)
2018-09-26The techs/aides are also the best. They'd go out of their way to be friendly and chat with me. Also knowledgeable and professional.
2018-09-26My aid, Kai, was very helpful, friendly, and easy to talk to while doing the exercises!
2018-09-25assistants and aides are excellent and really do care.
2018-09-25Alyssa Reyes: an amazing PT!! Her knowledge, patience and skill is above<br /> and beyond. I will miss our sessions very much....
2018-09-25i've had many tech/aide throughout .. each have had different ways of describing and supporting but ALL have done a quality job
2018-09-24Lizzy, Wesley, Kai and the other woman and gentleman I worked with were phenomenal. They knew exactly what exercises to prescribe, when to step in, and were a blast to work with. I thoroughly enjoyed coming to my appointments because of the people I got to work with.
2018-09-24Albie Miro is the best!!!!!! I'm not religious but he was the answer to all my prayers.
2018-09-24Amy is very helpful an frienly
2018-09-24Everyone is very professional and helpful!
2018-09-24I dealt with a variety of people, but mainly Ariana and Nas. Both were extremely friendly and helpful
2018-09-24Luke was awesome . I feel a lot better and he had showed me great exercise to use after my sessions are complete.
2018-09-24Kai; he was great and very helpful! He always answered my questions.
2018-09-24I started training with Lexie and the moved to Greg when Lexie relocated. They were both incredibly helpful and accommodating. Thorough evaluations and attendant care. I really appreciated both sending me home with thorough instructions for care outside of appointments.
2018-09-21Grace, Chandler, Kristen, Karina
2018-09-21everyone at penn plaza is so friendly and social! they accommodated my schedule always
2018-09-21Miranda, Kevin and Justin were excellent, consistent friendly and knowledgeable.
2018-09-20The presence of background of music was inconsistent. I loved having it on and it was harder to do the work in silence.
2018-09-20Brian, Shannon, and Wesley have been awesome! They've been great at spotting when I could be performing an exercise with better form and helpfully correcting me accordingly.
2018-09-20Issa was fantastic. Always extremely helpful and accommodative when my schedule changed.
2018-09-20Ashley made a huge difference for me. Hopefully I can avoid surgery
2018-09-20john mackarey-excellent<br /> Kwame-excellent
2018-09-20Ben - love him.
2018-09-20The facility is really nice, clean, and well-kept
2018-09-20Everyone here was very pleasant and helpful
2018-09-20Given the length of time I worked with every tech/aide and they were all very helpful and attentive.
2018-09-20Althea/Sofia...both very knowledgeable, clear, helpful and pleasant
2018-09-19I called to inform my tech/aide, Gwen that I had an emergency and couldn't make an appt one day but unfortunately that message wasn't relayed to her. Other than that, everyone I encountered (desk, techs, aides, etc) were very personable and it definitely made me feel very comfortable and welcomed. Gwen was the best obviously but perhaps I am bias :)
2018-09-19In addition to Luc, Julia was super helpful & very friendly / supportive through the recovery process
2018-09-19Ari and Yin are exceptionally nice and competent.
2018-09-18Never had to wait. Everyone was very helpful and friendly
2018-09-18My tech/ aids were often Chandler, Grace, and Karina. They were all readily available and willing to help. They knew how to show the stresses and helped me improve my exercises.
2018-09-18never had to wait for check in or after being checked in to start the session
2018-09-18Joe was always super helpful and friendly in assisting me with my exercises.
2018-09-18All techs were very helpful and knowledgeable
2018-09-18Great experience with Kai. Very attentive and helpful.
2018-09-18Crytal, Karl Both very helpful and courteous.
2018-09-18Crystal, Karl. They are both TERRIFIC
2018-09-18Amy as helped my balance and increasing my strength. Invaluable help. great at m onitoring my form.
2018-09-18jared anderson plus some others whose names i did not catch. all very helpful
2018-09-18Brian Schneider is a very nice person and professionally adept at demonstrating exercises, observing my activities, and offering useful/corrective feedback.
2018-09-17great therapist, Kristen, make sure you give her all her vacations days she ask for
2018-09-17Always happy to help and answer any questions
2018-09-17Christal Liaw was excellent in helping out with the exercises and taking general care of me while I was here. She was very courteous and even worked a few drills with me when I was struggling. 10 out of 5.<br /> Karl was also great although we weren't paired much.
2018-09-16Kyle .. Excellent has the potential to be one of your managers. keep your eye on him
2018-09-14I had different aides, but all of them were very courteous and friendly.
2018-09-14Julia is excellent
2018-09-14Varies per appointment.
2018-09-14The aides are all very accommodating and kind, the fitness area is always clean and state of the art, overall ambiance of area is welcoming and encouraging
2018-09-14All of the tech/aids are wonderful and super helpful. They are patient when explaining new exercises and watch to ensure you are performing them correctly. They are very personal while assisting with the electric stimulation and ice/heat post session.
2018-09-14Crytstal was always helpful and friendly
2018-09-14I worked with Justin, Miranda, and Kevin most regularly. They are excellent techs who kept me informed and motivated. I never felt like I had to wait too long to get help from them, and they ensured that I had any guidance or extra help I needed. They're the types of people I want to keep in touch with long after I graduate :)
2018-09-13Meghan was great and extremely helpful.
2018-09-13Luke was really great - I loved working with him and I would recommend to others. My only constructive is to make sure only ~2 patients are scheduled at any given time per therapist - sometimes Luke had 3-4 patients in the office and this made it hard to focus fully on any 1 patient.
2018-09-13Sophia, Christian, Miguel, Althea, Tawney , Chelsea all excellent .
2018-09-13Meek - MY PENN STATE FRIEND! He was always so helpful during workouts when it was really busy. Always a good laugh while I was sweating. I'll see you at Tonic East!
2018-09-13Front desk staff very friendly and professional. PT tech was excellent, friendly and always helpful. Tech staff varied each visit- all were very helpful
2018-09-13Michelle (while she was still at Spear) was amazing, kind, funny and knowledgeable. Mercedes was a great cheerleader with an infectious smile.
2018-09-12Prompt and courteous
2018-09-12I have been coming here for over a year and had help from many techs. I really appreciate the help from Meek, Julia, Crystal and Justin. They have shown me techniques, improved my posture on equipment and helped whenever I had questions.
2018-09-12I don't have a name but I've received professional and friendly treatment with every member of the therapy staff that I interacted with.
2018-09-12no wait time it was great service
2018-09-12Grace, Kristin, Marin, Chandler
2018-09-12crystal was sweet and i'm confident she knows what she is doing.
2018-09-12Tom Anderson is a real pro; knowledgeable, helpful, friendly. Couldn't have asked for a better trainer.
2018-09-12Everyone at the front desk and in the treatment center are super friendly and helpful! I never had to wait to see Phaeleau and the techs were on top of everything. Even physical therapists who were working outside of hand/wrist therapy were welcoming and kind.
2018-09-12Great front desk and never a wait.
2018-09-11The staff and area at this place were really nice. Other than my pt, other physical therapists talked to me and asked about how I was feeling, which was very friendly of them to do and enjoyable.
2018-09-11Phaeleau was great! I'm going to miss coming here! Everyone here is like one big family. My physical therapy was something I actually looked forward to coming in, rather that dreading the visits. He makes it fun by good conversation and jokes to distract you from any tougher exercises.
2018-09-11Great experience with all - Tonne, Chelsea, Althea
2018-09-11I worked with Denise several times on my first trips and really enjoyed chatting with her while doing my exercises.
2018-09-10The staff, from the start of the visit to the end, is fantastic. Check in is super efficient. The treatment area is always very clean and organized. And the techs are always accessible and super helpful whenever I need. Manny was able to correct many of my movements that made it much more comfortable and allowed me to do them correctly where I felt like I was really progressing, Nadia also was super encouraging and wonderful to deal with. She always made sure that I was comfortable and had the instruction I needed which was always recognized and appreciated.
2018-09-10Ari, Naz, Yin - They were all really professional and fun...they made the experience even more great.
2018-09-07Polite, however attention sometimes was divided.
2018-09-07crystal was nice and professional
2018-09-07Everything was excellent.