The following is a real time report from our surveys database. All responses are unedited.
Discharge Survey Results
Q1. Access To Care
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| 2. Courtesy of person who scheduled your appointment |
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| 3. Our helpfulness on the telephone |
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| 4. Our promptness in returning your phone calls |
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Comments (describe good or bad experience)
4425 responses (click to view)
2018-09-24
Amazing experience here in terms of scheduling. Very easy to schedule, reschedule and cancel appointments.
2018-09-24
It was extremely easy to schedule and change appointments. Hannah was very accommodating .
2018-09-24
Extremely helpful on the phone, easily rescheduled appointments when needed
2018-09-24
The team was amazing. I threw a few curve balls, showing up at the wrong time or on the wrong day a couple of times and they were really generous about accommodating my mistakes.
2018-09-24
Staff were very professional and helpful.
2018-09-24
Sarah was amazing in how she helped set up any appointments and move things around when I had to.
2018-09-24
Overall A+ customer service experience from reception to therapist.
2018-09-21
Every staff member that I encountered at Spear has been very friendly and helpful. I think it rare to encounter such excellent customer service!
2018-09-21
A seamless experience scheduling appointments
2018-09-21
Helpful and clear follow up on verifying insurance.
2018-09-21
Would be good to add N/A as an option, for example I did not interact on the phone at all
2018-09-20
Everything has been great, and my expectations have been continuously exceeded. Thanks!
2018-09-20
Awesome all around
2018-09-20
very professional and understanding of my situation.
2018-09-20
Everyone here is amazing and so kind!! Gonna miss everyone. Shoutout to Ben. :)
2018-09-20
More evening and weekend availability would be helpful
2018-09-20
My experience was amazing. This was my first injury ever and everyone was so patient and helpful. My therapist, Chris was so knowledgeable and explained every step of the process.
2018-09-19
very helpful and knowledgeable staffs; friendly and clean environment; professional service, keep up with the good work!
2018-09-19
Hard to get evening appointments because it's usually all booked. I wish there were a way to book appointments online instead of having to email each time.
2018-09-19
Very Nice front desk team
2018-09-18
Very flexible, responsive and courteous
2018-09-18
Overall, I had good experiences with the care coordinators. However I had a few instances when I cancelled appointments but they were not cancelled in the system.
2018-09-18
Very helpful and accommodating when making appointments
2018-09-18
Josh always worked with me to schedule appointments around my schedule
2018-09-18
I had an amazing experience, everyone became like a family to me
2018-09-18
Great service from start to finish.
2018-09-18
all good, sometimes environment a little distracting but jason and jared both excellent, really appreciate jason's tailoring of care and got me through fragile back moments..now i am stronger and more balanced and feel better. Thanks jason!
2018-09-18
Andrea was always flexible and accommodating
2018-09-18
wr4
2018-09-18
The phone reminders/confirmations for the appts were useful. And the people on the phone if/when I called were polite and personable.
2018-09-17
make sure you pay here a lot of money
2018-09-17
Front office staff are helpful, attentive and remember you. feel extremely welcome.
2018-09-14
I had a very easy time scheduling my first appointment and getting all the information I needed for it.
2018-09-14
Very good reception staff. The challenge is only that the clinic is very busy!
2018-09-14
very caring staff and attentive to needs
2018-09-14
The front desk staff is beyond amazing - especially Amanda!
2018-09-14
Minus the time when the phones were having issues, communications were good. I would request that appointment confirmations be texts instead of phone calls, as texts are easier for me to respond to.
2018-09-13
friendly and appointments were made always without error
2018-09-13
I always had a good experience with SPEAR. From the start, I never had a difficult time getting appointments and I've never had a bad experience or walked out of the office in a negative light.
2018-09-13
Loved Ray at the front desk and wish him the best!
2018-09-12
She was very knowledgeable and thorough with her assessments
2018-09-12
I have had a great experience here!
2018-09-12
I didn't want to answer 4 because I've never had to leave a message.
2018-09-12
cant really get a person at the 646 numberi called 834rd street to get assistance
2018-09-12
Patient, kind, easy to follow
2018-09-12
Tyler is perfection in manner and knowledge. I feel completely comfortable
2018-09-12
Eaay to schedule and reschedule. Very friendly and efficient staff.
2018-09-12
My appointments were always scheduled efficiently and easily at the end of my sessions!
2018-09-11
My Second Time Around was the Cure. Thanks to Luis for getting me thru this, He is beyond his age & experience
2018-09-11
I didn't really talk to people on the phone and mostly got the automated voicemails and my mom maid the appointments but overall the front desk people were nice.
2018-09-11
I've been to a litany of physical therapists over my years as a recreational athlete and avid gym goer, SPEAR has been among my best experiences.
2018-09-11
Excellent experience overall.
2018-09-11
Everyone I interacted with was very friendly and professional. Nothing but great experiences.
2018-09-10
I was always able to get the appointment times that I wanted and scheduled ahead of time. I also appreciated the reminder texts. The staff on the phone and Kristen were always beyond helpful and accommodating.
2018-09-10
Getting the first appointment was a bit harder than one would have liked.
2018-09-10
Did not alert me that I only had 20 sessions covered by insurance...went over by four appointments, but Spear covered two and gave a discounted rated on the final two.
2018-09-07
My experience with Spear Physical center is excellent the staff, PT techs and my physical therapists are the best people that took care of my PT needs. I am a better person physically for the service I received.
2018-09-07
Excellent. Lukasz was very helpful both during the sessions and with giving me materials and instructions for between sessions.
2018-09-07
Everyone I've encountered has always been very helpful and cheerful. Thanks.
2018-09-07
Only tried calling once to change appointment. Person was very helpful.
2018-09-07
Could do a better job of explaining how the out-of-network policy works.
2018-09-07
the operators especially linette was very helpful , especially on days that i was running late. they were understandable and was able to work around my schedule and almost always able to accommodate me
2018-09-07
Was so easy to set up appointments and the text reminders are great.
2018-09-06
great experience, better results than expected
2018-09-06
Excellent customer service culture at this location.
2018-09-06
Everyone was extremely nice and professional. Special thanks to Nneka for calling me to wish me a happy birthday- that was so thoughtful & sweet!
2018-09-06
ihadaverygoodexperience
2018-09-06
Excellent service. Very kind and helpful team. Very satisfied
2018-09-06
Casey and Drissa are the BEST. gold stars + extra year end bonus 🎉🎉🎉🎊
2018-09-06
Joe always responded to my emails promptly and worked around my schedule.
2018-09-05
Called and left voicemail during company meeting, could have been more prompt in returning
2018-09-05
I appreciated that the scheduling was so easy and straightforward for me.
2018-09-05
easy scheduling
2018-09-04
The phone confirmation system briefly stopped leaving voicemail. Consider allowing patients to opt into text messages
2018-09-04
Always easy to schedule appointments, and the reminder calls the day before were very helpful. The people in the office are great!
2018-09-04
Very responsive staff from my first phone calls and inquiries.
2018-09-04
always good when calls were answered live<br />
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messages left on voicemail were not promptly returned
2018-09-04
i scheduled directly with my PT - helen
2018-09-04
no complaints. everyone was very responsive.
2018-08-31
Very positive experience overall. Easy to schedule appointments and quality of care has been very good and professional.
2018-08-31
I love this place!
2018-08-31
when I first attempted to schedule an appointment with Spear had multiple challenges getting through. Was told that there were phone problems. Once I had someone on the phone, everything was very smooth
2018-08-30
I had some challenges with the front desk and payment. But I spoke with someone and the problem was quickly resolved.
2018-08-30
Front desk staff was helpful and courteous.
2018-08-30
Always quick to get me in and make sure I get seen love the ladies at FD.
2018-08-30
She was great i wouldnt change her for the world she helped me in every way and gave me the strength that i need to motivate me in every way not to give up
2018-08-30
Such a great experience! Everyone is so kind and helpful.
2018-08-30
Ben was very flexible with scheduling and working with my availability. Staff were always pleasant and helpful whenever I called with a scheduling change.
2018-08-29
i didnt like the person's attitude when i had to cancel one of my appointments. i was simply questioned, and would have preferred not to.
2018-08-29
The evening hours are extremely helpful when scheduling
2018-08-29
Easier to schedule by email
2018-08-29
I never was on the phone with anyone
2018-08-29
excellent professional care and patience. best therapist by far!
2018-08-29
Had some issues getting in touch by phone (busy/left voicemails)
2018-08-29
Lexi and Kumi were always professional, helpful and assisted in my speedy recovery. They are both excellent at what they do.
2018-08-29
All very friendly.
2018-08-29
Reception was very helpful with scheduling appointments if I ever needed to reschedule. They were very friendly and always had a prompt way of helping me find new appointments.
2018-08-29
Online scheduling would be even easier! But overall very easy to schedule new appointments in person/over phone
2018-08-29
outstanding service and very easy to book/use
2018-08-28
n/a
2018-08-28
I never left a message to ask for a return call.
2018-08-28
appointment reminders text to me which I like.
2018-08-28
Never really used the phone but emailing and scheduling appointments while on location was very easy!
2018-08-28
Fantastic positive experience
2018-08-27
Compared with other similar facilities in NYC, this one is exceptionally well managed.
2018-08-27
Scheduling was no problem whatsoever. Justin was very flexible and accommodating.
2018-08-27
Rarely called or had to have return calls.
2018-08-27
great team and wonderful service
2018-08-27
The people at the front desk were amazing and very personable on day one...on the last day....they are even more friendly and helpful. Really great.
2018-08-27
professional,curtious,knowledgeable and thorough.
2018-08-27
Very excellent staff at the front desk. They were really helpful coordinating appointments and managing my insurance.
2018-08-24
Really good atmosphere and friendly.
2018-08-24
These people are so rad.
2018-08-24
Very professional and also friendly! Best PT I've ever experienced!
2018-08-24
lovely people all around
2018-08-24
Everyone was incredibly friendly and easy to talk to
2018-08-24
Good
2018-08-24
The front desk and scheduling staff were amazing. When I was sick, they rescheduled me, no problem and they remembered my name! I loved them.
2018-08-24
This has been delightful. I had no idea shoulder pain could be enjoyable.
2018-08-24
I never was on the phone with anyone
2018-08-23
Front desk was friendly and always positive
2018-08-23
Thank you for your flexibility in scheduling my appointments.
2018-08-23
Communication between the front desk and PTs could be better. Three times I got a phone call reminding me of an appointment that had been rescheduled previously.
2018-08-23
Kiara is the best. She was always super flexible and kind when I had to make changes with my hectic schedule.
2018-08-23
Everyone was friendly and very helpful
2018-08-23
A couple of times (in the beginning) my record seemed to get lost in a different system but once we figured that out, the scheduling process was super painless and easy.
2018-08-23
All of the logistics were seamless and I was never worried about getting a timely response
2018-08-22
i like the way george always varied my exercises depending on my progress. My sessions never got stale. I loved the way george always had an eye on me when I was doing my exercises. ALL the PTs and Staff were super knowledgeable and always always friendly.
2018-08-22
Once or twice the automated call didn't come in, else it was great.
2018-08-22
Also easy and very helpful around my ever changing schedule.
2018-08-22
The front desk was always cheerful, pleasant, helpful, and accommodating. What an amazing first impression!
2018-08-21
It was an amazing experience!
2018-08-21
Very easy to both schedule and cancel appointments if necessary, and rescheduling is also a breeze. Very helpful phone experience.
2018-08-21
It was very easy to schedule my first appointment with the front desk. After that, I scheduled appointments directly with Nicole. I really want to say thanks to Nicole for accommodating me so much in scheduling appointments. It's possible that I wasn't the easiest to work with, but Nicole always had such a great attitude. She was extremely quick to respond to emails, which made communication really easy. She was also very flexible in her schedule and very clear about her availability.
2018-08-21
I had a great experience, especially when I had to move an appointment- they were incredibly helpful and accommodating.
2018-08-21
Nicole is an excellent PT and SPEAR is a great place to get your physical therapy done. Really friendly atmosphere and clearly explained exercises and therapy goals.
2018-08-20
Everyone was real professional, answered all my questions, and made me understand the process with ease.
2018-08-20
Super convenient, everyone is so nice and helpful.
2018-08-20
Everyone was very friendly!
2018-08-17
Very helpful and proffesional
2018-08-17
Fabulous experience overall. Every customer touchpoint from phone to reception to therapist was extremely courteous and professional.
2018-08-17
All has been a good experience
2018-08-17
The only reason I put very good for helpfulness on the phone is because I called a couple of times and there was no answer.
2018-08-17
Fabulous experience overall. Every customer touchpoint from phone to reception to therapist was extremely courteous and professional.
2018-08-16
Was first surprised by how small the workout room was but the great positive vibe you feel from the time you walk in and from all the staff and other patients, gets you in the mood to exercise even if you are having a bad day or feel tired.
2018-08-16
people over phone should describe health insurance info; when i originally called for spear, the person did not return my call.
2018-08-16
When I needed to set up appointment for the week after, it was always tricky to find a time that works for both of us.
2018-08-16
Being able to manage my schedule with Juan over email was incredibly helpful
2018-08-16
Kate ESler
2018-08-16
It was extremely easy to schedule my first appointment and every appointment thereafter. Everyone is responsive and helpful.
2018-08-16
Great experience overall!!
2018-08-16
Nothing but good things to say! Thank you!!!
2018-08-16
Excellent
2018-08-16
Jamie was amazing in knowing how much to push and when I was overdoing it. All the staff were amazingly friendly and helpful.
2018-08-16
I have never had a bad experience at SPEAR. I schedule all my appointments through my therapist and the automated confirmation of same is genius. My level of care is always on point so honestly I've never had question or needed a return call. I'm sure if I did, the promptness of a return call and related professionalism would not disappoint.
2018-08-15
I'd have liked to get the first assessment appointment sooner - it was over a week from the time of the call, and I was in pain and stressed...<br />
Other appointments scheduling was perfect.
2018-08-15
all great things
2018-08-15
Even though there was a minor mishap with another patient with my name, everyone was really helpful getting my appointments in order.
2018-08-15
Very helpful.
2018-08-15
If I left a voice message, sometimes I do not get call backs. Also, on text messages, my name kept getting misspelled.
2018-08-15
Very good experience
2018-08-15
A wonderful experience - from beginning to end. Christine's demeanor was surpassed only by her skill and professionalism.<br />
One improvement in the location - there are sometimes a dearth of lockers and that is a negative.
2018-08-14
Great experience! Ninia was very knowledgeable about my injuries. She went above and beyond and worked on multiple areas I was having trouble with. The at-home exercises were very useful in my recovery. The entire staff is friendly and helpful!
2018-08-14
Rachelle is AWESOME. I was in so much pain when I first came in, and in even worse pain after a flare up midway through our PT. She was part counselor (I was sleep deprived and in serious pain) and part physical therapist. She did everything she could to help alleviate my pain. Above and beyond. I can't thank her enough!
2018-08-14
always super nice when I had to cancel last minute
2018-08-14
Very professional, very accomadating
2018-08-13
Excellent. I have 0 complaints about anything. Kyle was amazing in all regards with respect to access to care.
2018-08-13
Juan was very easy to schedule with. No one answers the phone when you call the office, so it was difficult to rearrange visits.
2018-08-11
Everyone at Spear is very nice and professional!
2018-08-10
Absolutely never a problem! Wish I had some constructive criticism to make, but I don't!
2018-08-10
very helpful and patient staff.
2018-08-10
Great time with great folks.
2018-08-10
great experience. Everyone was so helpful. I was feeling stronger within just a few visits.
2018-08-10
The logistical experience with Spear was fantastic. Any time I had questions somebody was there to answer them quickly and helpfully whether it was at the facility or over the phone/email.
2018-08-09
whole place is very friendly.
2018-08-09
Spear Physical Therapy has very flexible scheduling that accommodates my schedule.
2018-08-09
Would be easier to schedule online
2018-08-09
Everyone in the office was fantastic. Friendly and helpful. Very professional.
2018-08-09
The front desk was always super friendly.
2018-08-08
everyone here has been amazing! I am glad I chose Spear Murray Hill!
2018-08-08
Good.
2018-08-08
excellent experience
2018-08-07
Went over and above to accommodate my schedule.
2018-08-07
I had a very good experience.
2018-08-07
Had no issues with this at all. Very prompt and friendly process
2018-08-07
always helpful, always cheerful -- ALWAYS A GOOD EXPERIENCE<br />
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Always helpful, always cheerful, always a great experience.
2018-08-07
It was easy. Even when it wasn't, they made it easy.
2018-08-07
easy by phone or email
2018-08-07
only had to make a couple of calls. every time, calls were returned promptly and questions were answered to my satisfaction
2018-08-06
Online booking would be ideal for first-time visits or rescheduling, but booking directly with Physical Therapist has been a breeze.
2018-08-06
I had a great time here.
2018-08-06
Staff members were always very pleasant, despite technical difficulties the staff experienced with the phone lines.
2018-08-06
Staff members were always very pleasant, despite technical difficulties the staff experienced with the phone lines.
2018-08-06
Was great.
2018-08-06
My first appointment was accidentally scheduled at the wrong location, but they were very helpful to get me in at a location that was more convenient to where I live. From that point out it was very easy to get appointments in a convenient time slot and I appreciated the flexibility and understanding when one time train delays made me 45 minutes late to my scheduled appointment and Kristen still saw me.
2018-08-05
It took a fairly long time and some back and forth to schedule my initial appointment, but everything was smooth after that.
2018-08-03
Love the way they all work as a team and make us feel secure and safe with our excercises...I wouldnt change it for anything
2018-08-03
Ananda is terrific
2018-08-03
Everyone in the office is so incredibly welcoming and willing to help. Rachelle was my primary PT but the techs wouldn't hesitate to step in and help me out with explaining an exercise or giving me new ones while Rachelle helped out another one of her patients. I'm studying abroad and Rachelle was so proactive in preparing a plan of daily exercises for me. She wanted to facilitate my routine as much as possible and mentioned how she's only an e-mail away if I need anything while I'm abroad. My experience was a short but delightful one and I can't thank Spear and its employees enough!
2018-08-03
Awesome staff
2018-08-03
I think you only had to ring me back once (maybe never) so 4 isn't really applicable
2018-08-02
Always very polite when putting up with my last minute change of schedules.
2018-08-02
always very helpful, cheery and polite
2018-08-02
Very professional
2018-08-02
Scheduling time was very easy and accomodating
2018-08-02
Sometimes it was hard to reach someone by phonecall to reschedule, however once I spoke with Kristen about this we communicated through email and everything was very prompt and easy to make any changes through email.
2018-08-01
Can't thank everyone enough for all the support and knowledge in getting my knees back in shape and perfecting my balance. Forever grateful.
2018-08-01
Great energy from all staff. Marc is kind, professional and has empathy. Marc made PT fun while also healing and strengthening my ankle. I have no pain and am forever grateful! I looked forward to PT every week and had a 360 fabulous experience.
2018-08-01
The phone at this location wasn't working for a few weeks but I think its fixed now.
2018-08-01
It would be great to schedule appointments online.
2018-08-01
highly professional place. Top notch physical therapists and staff!
2018-08-01
Phone lines weren't working well the first time I called to schedule an appointment, but after that time everything was great! Staff on the phone were very helpful! Most of my scheduling was handled directly with my therapist after the initial visit.
2018-08-01
Initial visits and fax confirmation required some follow-up on our part.
2018-08-01
Always accommodating when I needed to move an appointment which was greatly appreciated.
2018-08-01
Good - nice to have the same PT who knows your history/injury and all of the staff is very welcoming and willing to help (good morale)<br />
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Bad - Insurance issues - hard to get follow up on new script and me having to constantly follow up
2018-08-01
I had to reschedule often, and Austin was extremely responsive / accomodating
2018-07-31
Keep up the great job team SPEAR! You guys are awesome!!!
2018-07-31
A+
2018-07-31
Laura made scheduling and rescheduling so convenient. She is super responsive to emails and usually gets back to me within a few minutes.
2018-07-31
I liked being able to schedule appointments several weeks at a time to make sure I was able to get times that worked with my schedule. My only suggestion might be to have an online system for scheduling/changing/viewing appointments
2018-07-30
Staff and therapists were always very accommodating to find convenient times
2018-07-30
Excellent experience. The entire Spear staff is accommodating, professional and friendly. I felt welcome and supported every step of the way and would recommend this location to other individual's in need of physical therapy.
2018-07-30
Everyone I have encountered at Spear has been incredibly helpful, well educated and nice.
2018-07-30
easy and fast
2018-07-30
Never had a call that needed to be returned
2018-07-30
Everyone is super helpful and caring
2018-07-28
it was always easy to schedule appointments with jenn, she was flexible and willing to work around any issues.
2018-07-28
Would be nice to be able to schedule appt online
2018-07-27
other than my first visit, it was relatively easy to schedule my appointments
2018-07-27
Help me to gain the strength of my ankle. A really good therapist.
2018-07-27
I was always able to email Ashley to schedule or reschedule if I had to. She even went out of her way to schedule massages for me in other locations, if there wasn't a therapist available at her location that fit my schedule
2018-07-27
The whole process was seamless.
2018-07-27
I had a great experience, Tyler is very very good and also very nice. I see tremendous improvements. I'm very happy I found Spear.
2018-07-27
There were occasionally errors in double booking me done by the front desk, and they also scheduled my massage for a day when the masseuse was out.
2018-07-27
Loved the exercises, will keep doing them
2018-07-27
great training. consideratre
2018-07-26
Eesa was always friendly and more than willing to help with scheduling or other questions.
2018-07-26
Great experience, went from limited mobility to almost 100.
2018-07-26
The whole experience was excellent. And, especially with Jamie, I felt very comfortable. She was very understanding and professional. I wish I could stay with her but I have to leave as I don't live in the United States.
2018-07-26
Long wait for first apt but after that, very good.
2018-07-26
Everyone I've encountered at Spear has been very friendly and helpful. Scheduling has always been very straightforward and I really appreciate the text reminders the day before any visits.
2018-07-26
Sometimes had trouble when cancelling and rescheduling. Thought it was done but turned out it wasn't.
2018-07-26
Austin is arguably the nicest guy ive ever met. treats every patient as if they were his own grandma
2018-07-26
The day I called I had an appointment for later that day, it was flawless and easy.
2018-07-26
the initial appointment was accidently scheduled at the wrong location but it was very easy to switch to the location closer to my home.
2018-07-25
Great overall experience. John is an awesome therapist. I recommend Spear PT for anyone trying to bounce back from any kind of injury.
2018-07-25
Team was very helpful and quick in figuring out insurance situation.
2018-07-25
Wasn't told my insurance was not covered until 8 weeks into my rehab.
2018-07-25
very professional. Found my old record right away
2018-07-25
First time I called and left message I did not get a return call.
2018-07-25
Everyone helpful
2018-07-25
Everyone was always very pleasant to work with!
2018-07-24
Lea and Joe have been very helpful with explanation of charges and schedule/rescheduling.
2018-07-24
Front desk staff is great.
2018-07-24
Initially I had booked via Zocdoc, and was then told by phone that that appointment was not valid. I think if you don't allow scheduling via Zocdoc, you shouldn't be on Zocdoc - initially this led to a really negative perception of the clinic which I'm happy to say was changed once I started receiving treatment.
2018-07-24
return calls not applicable
2018-07-24
Booking appointments was always very straightforward.
2018-07-24
I also see another Therapist here and they (both Kathleen’s and the front desk) arranged for me to see both back to back each time, which made it a lot easier for me!
2018-07-23
Generally good experiences
2018-07-20
Everything was GREAT. I am glad that I came to Spear PT @ Penn Plaza. Love the super friendly awesome front desk staff. Psyched about the stuff that Mithun taught me. He is great.
2018-07-20
All the workers are very nice
2018-07-20
Wonderful Experience. It far exceeded my expectations and I went from almost no mobility to almost full mobility. Leon and the UES staff are miracle workers.
2018-07-20
occasionally, messages left on VM were not returned. email with therapist proved to be successful.
2018-07-20
since I was a patient before, I asked my prior therapist to help with scheduling....Phaeleau helped me....He's great.
2018-07-19
Everyone has all ways been courteous and welcoming
2018-07-19
This was very user friendly and accomodating with scheduling and appointment changes, my arriving early, late, etc.
2018-07-19
SPEAR is absolutely amazing! They are very accommodating and helpful when scheduling appointments. All of the PTs are friendly and take the time to show you how to do the exercises, you don't feel rushed.
2018-07-18
wish there were more evening availabilities but it worked out
2018-07-18
The reminders help, and it's always easy to make future appointments
2018-07-18
Everyone in the office was friendly and welcoming. It felt like a community of people who know you and want genuinely want you to improve.
2018-07-18
Stefanie took care of the full set of appointments at the start, very useful to have that as a regular time
2018-07-18
prompt and easy scheduling. and John was super responsive by email always
2018-07-18
Amazing! Good Vibes, great info. Service with a smile and loads of laughs. Such a wonderful group of people from the desk to the therapy room. Thanks to everyone!
2018-07-18
Very good experience in terms of access.
2018-07-18
Always good.
2018-07-17
Took a while to get the first appointment. Everything afterward was smooth.
2018-07-17
Looked forward to coming every day - best medical experience of my life!
2018-07-17
A little hard getting through on the phone
2018-07-17
Front desk was friendly but I did have problems with automatic reminder phone calls, which reminded me of non existent appointments, so I had to call to straighten things out
2018-07-17
I had no issues with scheduling appoints or any other logistics.
2018-07-16
The place is very welcoming and good energy so that you leave all your stress at the door.
2018-07-16
excellent experience
2018-07-13
Scheduling was very easy process-wise, but availability was sometimes limited. Also, it was frustrating when on crutches to not be able to use the building elevators. As a sidenote, I was offered use of elevators by building staff after I was off crutches, not sure if this is because of a staffing change or policy change. I heard that your email system was buggy -- which I think was the reason -- but it was challenging to get my exercises emailed to me.
2018-07-13
Excellent experience - Nicole and the team is amazing. Always felt welcome!
2018-07-13
It wasn't easy to re-schedule a sessions when I called a couple of times.
2018-07-12
It would be easier to have the options of schedule your appointments online
2018-07-12
I really enjoyed my experience here. After each appointment I knew I was closer to achieving my goal.
2018-07-12
Very easy and simple to schedule or reschedule appointments. The front desk is always very pleasant and helpful.
2018-07-12
I have had a lot of experiences where I have to reschedule my appointments and everyone has been super helpful and convenient to my schedule.
2018-07-12
Scheduling directly with therapists was excellent. Through front desk not as efficient.
2018-07-12
Overall an amazing experience. Everyone I worked with was super knowledgeable and extremely nice! Kyle, Jen, Camille, Lia, Jared and everyone else who just assisted me for a one off exercise
2018-07-11
When I first started it was tricky to schedule but once I scheduled out a few sessions it was great!
2018-07-11
Whenever I had any scheduling issues, Leah was prompt to help sort them out over the phone, and Rebecca was super helpful in person for this as well.
2018-07-11
The atmosphere is very helpful, for sure.
2018-07-11
no problems
2018-07-11
I don't like the other receptionist (not Elaine). She doesn't seem polite.
2018-07-11
very good experience and great staff. as long as you schedule in advance, it is a breeze.
2018-07-10
Isa was very kind every time I called.
2018-07-10
I was greeted with smiles and professionalism
2018-07-10
The front staff is very professional. I had an excellent experience scheduling appointments.
2018-07-10
Excellent experience!
2018-07-06
Always a great time
2018-07-06
Seamless for making appointments, flexible with reschedules
2018-07-06
Amazing experience. Greg was great. Very technical, welcoming, and a pleasure to work with.
2018-07-05
Deanna was amazing. She put me back on my foot. The best therapist ever :)
2018-07-05
Booking appointments was always easier directly with Kristen as it could be difficult to get through on phone as most times there was no answer.
2018-07-05
AMAZING
2018-07-05
Absolutely zero bad experience with the whole staff. Everyone is friendly, nice, funny and the music in the background had me in a great mood during my sessions.
2018-07-05
I have come here before to see Kristen so I felt comfortable calling and scheduling with her for my new pain.
2018-07-05
if i had to cancel an appointment, i would call the location-- phones were not always answered; call backs were rare
2018-07-03
I have had only very positive experiences
2018-07-03
One time I had an issue where the front desk didn't give a cancellation message to my PT. But otherwise, no issues.
2018-07-03
N/A for promptness for return of calls
2018-07-03
Would highly recommend Spear to anyone in need of PT at any level.
2018-07-03
Awesome team! Always helpful in every which way.
2018-07-02
I called up Spear and they fit me into Laura P's schedule right away. (And on a work holiday, no less.) It's great how you guys are open late after work hours. This office is also right next to my work office, so it was very convenient!
2018-07-02
the initial scheduling wasn't extremely clear, and there seems to be a disconnect between the front desk/reception's access to calendars and the ones the PTs maintain themselves
2018-07-02
Reception personnel are great. Very helpful
2018-07-02
Incredible experience with Alexandra and all staff
2018-07-02
Great experience
2018-07-02
Hana is a pain. She has gotten a lot better since the autumn, so maybe I am just remembering that.
2018-07-02
All the front desk staff are very helpful and patient and polite. I have had only good experiences working with them
2018-06-29
Really warm, helpful staff! And lots of flexibility in scheduling.
2018-06-29
EXCELLENT PHYSICAL THERAPISTS ASSISTANTS AND SERVICE. VERY HELPFUL...EVERYONE. LIVELY ENVIRONMENT.
2018-06-29
I kept getting text and voice call reminders of older scheduled sessions that had changed
2018-06-29
I only wish it had been possible to create a regular time slot that I was gaurenteed instead of having to schedule and hope that we could meet at my preferred time.
2018-06-29
its a busy place but you guys made every effort to accommodate my schedule.
2018-06-29
Very professional atmosphere and staff. Very flexible for scheduling.
2018-06-29
I like the appointment reminder phone calls
2018-06-29
24 hour cancellation policy is tough (especially when reminder calls come less than 24 hours before). Several times I called to ask about switching and couldn't get through to anyone, left a message and still didn't hear back. It is somewhat of a hassle having to call/schedule in person ( i.e., no way to do it online) but would be great if you could get confirmation emails for each appointment so you have a record.
2018-06-28
very good experience with Alyssa
2018-06-28
Seamless for making appointments, flexible with reschedules
2018-06-28
Great customer experience
2018-06-28
Greg always found appointment's for me, and was nice about moving times if he could.
2018-06-28
I've had such a wonderful experience here. Everyone on staff was friendly, patient and helpful throughout my time at Spear.
2018-06-28
Very good overall experience
2018-06-28
no complaints at all
2018-06-28
Super nice staff at the front desk. Adetola was always very courteous and helpful. The phone number doesn't seem to work, though. I always get the messaging system and never a person, which can leave me waiting for someone to call me back instead of being able to schedule right away.
2018-06-27
Never had any issues scheduling appointments.
2018-06-27
Brittany couldn't have been more helpful in scheduling appointments and the front desk would recognize me upon arrival and get me into treatment without delay.
2018-06-27
Very good
2018-06-27
The ideal scenario would have been to be able to schedule appointments online.
2018-06-27
No phone contact outside of reminder calls
2018-06-27
Every experience i have had has been positive
2018-06-27
Ben was great about making sure I had appts scheduled. He was fantastic about helping work around my schedule to ensure I could get in enough.
2018-06-27
Overall, I had great experience with everyone on the staff and facility. Also, the door security of the building were professional and excellent, too. I think there was only one time when I left multiple messages to cancel appointment but received no confirmation until I eventually called and reached someone at front desk, who quickly completed my cancellation without any issue.
2018-06-27
I had a really good experience with my therapist and also love to work with his assistant Mercedes.
2018-06-27
Sean has been such a good therapist that I can't live without him. We've become best friends!
2018-06-27
computer system at spears wasn't working in the beginning so I wasn't getting notices and often got mixed up if appointment was at 7 or 7:30 or 8...but now it is happily
2018-06-27
Great environment and culture of everyone who works here
2018-06-26
Mohit was able to get me back from a setback where consecutive flights inflammed my operated on knee, and shutdown my quad for almost 2 months. The office i was going to at the time, was not able to get my quad firing again. Mohit, after thorough evaluation wanted to try cupping therapy to release some deep knotting in my quad. It made all the difference.
2018-06-26
can't really say anything bad even if I wanted to.
2018-06-26
Would like earlier morning avail.
2018-06-26
I had a great experience during my time here.
2018-06-26
Scheduling the first appointment took some time because of a system issue with trying to schedule on Zocdoc, but all my other appointments were scheduled well in advance which made it really easy, and everyone was very communicative with consistent reminder calls.
2018-06-26
Very good experience
2018-06-26
I always had a delightful experience with all employees at the Brooklyn Spear facility.
2018-06-26
tough to schedule 7pm appointments but always got me in.
2018-06-25
From the beginning, it was easy and convenient to make and reschedule appointments as needed. The text message reminders were helpful, and Justin was available via e-mail should anything come up and I needed to reschedule.
2018-06-25
its been terrific
2018-06-25
The staff was very welcoming, encouraging and helpful when scheduling appointments
2018-06-22
Prompt, excellent service!
2018-06-22
Everyone who worked with me was very kind, courteous, well-informed, and prepared to help me do my best
2018-06-22
I always felt cared for here! I was never just a patient, but a person.
2018-06-22
No complaints
2018-06-22
Always a great positive experience
2018-06-21
Everyone I encountered was extremely nice, friendly and helpful.
2018-06-21
Whenever we tried calling, most of the time there would be no answer. But, whenever there was an answer, people were very nice.
2018-06-21
Very nice and helpful. Gave good advice and helped my recovery from my injury.
2018-06-21
Excellent experience! Everyone was kind, friendly and knowledgeable. Aleks was very professional and was of great help with my recovery; she was simply great! Thank you to her and all of the staff here at E 56th St.!
2018-06-21
I did not really have any experiences with having to call in, but I received voicemails about my appointment which made for a better experience.
2018-06-21
Robot responders to calls are not helpful. Live staff are.
2018-06-21
Very easy to schedule, courteous phone staff, etc.
2018-06-21
Great experience all around, Wonderful people, the exercises and therapy worked! Thank you,
2018-06-21
Exceptional I’ve been to at least 3 other facilities and by far Spear is my favorite. The best!,,
2018-06-21
Great experience - well run and efficient for patients
2018-06-21
I always scheduled my appointments directly with Nicole because it was easier than working with the front desk.
2018-06-21
Never communicated via phone, just email. Very prompt.
2018-06-20
The front desk was very accomodating and helpful in scheduling my evaluation and Kristen was great in accomodating me with my busy schedule
2018-06-20
Very flexible with rescheduling and last minute work conflicts.
2018-06-20
Scheduling all appointments was easy and pleasant. When I had a billing question, it took a few requests before anyone got back to me, but ultimately I got my answer.
2018-06-20
very knowledgeable and efficient
2018-06-20
Excellent - Extremely Friendly and accomodating
2018-06-20
Had a very good experience. Very helpful from the first phone call to them calling back to verify and explain the insurance.
2018-06-20
Everyone was really helpful and very fast to contact
2018-06-20
I never had any trouble with scheduling appointments
2018-06-20
Able to reschedule appointments OK
2018-06-20
The team is very flexible with my schedule and made my first PT experience pretty seamless and very satisfactory
2018-06-20
I had a great experience
2018-06-20
Courteous and flexible - very much appreciated!
2018-06-20
Amy Nathan is an excellent therapist. She listens, thinks and instructs with care<br />
and intelligence. Wonderful working with her.
2018-06-20
Re:4, I only left a voicemail once, and it wasn’t returned, so not sure how pervasive it is
2018-06-20
Everyone was very helpful—especially Kate—I could email her and switch days when needed.
2018-06-20
Appointments were always available when I needed them to be. Felt comfortable knowing that everything was scheduled and squared away well in advance. Tech was also flexible when my schedule changed.
2018-06-19
visits were good. Crowded at times, but overall a very comfortable experience and the PT and assistants were always approachable and on top of things.
2018-06-19
every time I called, nobody picked up (even when it was opening hours)
2018-06-19
Laura was very easy on scheduling; had one instance where I needed to speak with Laura and she was very responsive; otherwise very little phone contact required.
2018-06-19
It wasn't totally clear to me, based on the automated message, if I needed to call back to confirm the appointment or if I should just show up at the appointed time.
2018-06-19
I like that we always scheduled in advance so that I could plan my weeks
2018-06-19
Always a good experience whether it was in person with the front desk, or on the phone. Everyone was always in an upbeat mood and very helpful.
2018-06-19
Extremely accommodating and easy to get in when it worked for my schedule, cancel and reschedule as needed.
2018-06-18
The man at the front desk was not very helpful and gave me wrong information at one time, but the women were lovely and very helpful.
2018-06-18
It was impossible to reach somebody on the phone. Usually nobody replies. I don't know what might me the reason.
2018-06-18
Excellent! Everyone is very nice and helpful!
2018-06-18
very good experience everything was explained well and everything and evreyone was very helpful
2018-06-18
Had to reschedule, very helpful and prompt
2018-06-18
Reception staff were very friendly and helpful.
2018-06-17
Staff were always very accommodating and considerate.
2018-06-15
front desk staff always friendly and helpful,
2018-06-15
I was grateful for the calls from the front desk checking on me if I was okay when I was running late. It wasn't judgmental and made me feel like folks were actually concerned when I didn't show up. I'm very appreciative of that and it kept me coming back.
2018-06-15
I had to cancel numerous times due to my school work; SPEAR was very flexible and able to reschedule my appointments easily.
2018-06-15
jenn was excellent
2018-06-15
Meghan played a very integral part in assisting me in recovery from my pretty serious hamstring tear. I feel very grateful for her and SPEAR on my recovery.
2018-06-15
very goood
2018-06-15
Very smooth experience from start to finish
2018-06-15
Good experience
2018-06-15
Thanks for confirmation calls.
2018-06-15
appointments were easy to book, just wish there more am time slots to account for my work schedule
2018-06-15
Coming to Spear was an awesome experience, everyone was extremely professional.
2018-06-15
This was my first visit. The person you who scheduled me, emailed the wrong information and incorrectly spelled the address. When I called to verify, the person apologized and verified the correct information. There was no need for a return phone call.
2018-06-15
This location is incredible, the space is good the people are all friendly and Mike Virgile strikes a perfect balance between pushing you to do more while managing your limits and current capabilities
2018-06-14
good
2018-06-14
initially it was difficult to get a window and the clinic did not seem to be crowded at all. lately there has been a better flexibility at accommodating my schedule
2018-06-14
Good experience
2018-06-14
Stefanie was excellent and I would highly recommend her. She is very thoughtful, knowledgeable and helped with all of my issues since I've been to Spear
2018-06-14
It was always easy to schedule or change appointments. John is excellent, professional and was really instrumental in my recovery
2018-06-13
Amazing staff
2018-06-13
I was able to schedule appointments with ease and easily rescheduled an appointment when i had to.
2018-06-13
often there was no one answering the phone
2018-06-13
I liked the flexibility of scheduling with email- so I could do it not during normal business hours and be sure my message was still read in a timely fashion
2018-06-13
always friendly office staff :)
2018-06-12
Amazing experience.<br />
Wouldn't change a thing!
2018-06-12
Steve is great over email
2018-06-11
Some hiccups (no booking scheduled though I called) due to changing of scheduling systems
2018-06-11
Always super friendly and and helpful and remembered me after the first visit.
2018-06-11
Never had an issue and everyone was always helpful!
2018-06-11
I had a seamless experience when scheduling appointments. The team was responsive, flexible and allowed me to book ahead which was very helpful in locking down the times that worked for me. I couldn't be happier with the overall customer service here.
2018-06-11
Hate the automated visit reminder phone call. It mispronounces my name which drives me bananas.
2018-06-11
Staff is very friendly, personable and knowledgeable.
2018-06-11
Had a great experience! Jeff and Nilesia were wonderful in explaining and guiding me through exercises and it was all very positive. They were receptive to how I was feeling and answered questions that I had.
2018-06-11
People at the front desk couldn't be nicer. Every request was answered promptly and efficiently. If I had a business of my own I'd try to steal them away.
2018-06-11
I like the phone call reminders.
2018-06-08
The automated phone call appointment reminders are a little bothersome - would prefer to just receive a text or email
2018-06-08
rarely ued the phone
2018-06-08
its nice to be able to schedule with therapist.
2018-06-08
i was scheduled for a session (when I left my previous session) that apparently was not recorded internally so I had to skip a week.
2018-06-08
Flexible and helpful.
2018-06-08
Nicole is a victim of her own popularity! Sometimes it was difficult to find a spot in her schedule (though I know she sometimes even booked double so she could squeeze me in, and I appreciated that!)
2018-06-08
always able to schedule or reschedule as needed easily
2018-06-08
Everyone was very helpful—especially Kate—I could email her and switch days when needed.
2018-06-07
I was able to get in a couple days later, and getting my insurance sorted out was very easy.
2018-06-07
would be great to be able to do schedule (or at least request on line
2018-06-07
wonderful front desk. They were always lovely, helpful and patient.
2018-06-07
Great follow-through and was able to schedule appts around my schedule. Reminder system is helpful.
2018-06-07
Got me in the day I called to set up my first appointment-amazing!
2018-06-07
Easy scheduling and great reminders the day before.
2018-06-07
I called the front desk and had an appointment with Kristen for later that day, it was flawless.
2018-06-06
At the beginning of my visits I had some billing complications with my insurance and my questions and concerns were handled with efficiency and care. Coming out of surgery, that was very calming and reassuring.
2018-06-06
Had a very pleasant experience from start to finish with Spear!
2018-06-06
It was always easy and pleasant to schedule or reschedule an appointment.
2018-06-06
The folks at the front desk are so helpful, friendly and there's never a long hold to speak with anyone.
2018-06-06
It took one month to make my initial appointment, but once I had my inital appointment, it was quite easy making the additional appointments
2018-06-06
Amazing! Melanie is so great. Patient, knowledgeable, and so personable. I have zero complaints.
2018-06-06
Everyone I spoke to for scheduling and rearranging appointments was pleasant and professional. I never had a poor experience working to get care with Spear.
2018-06-06
Reminder calls the day before were helpful, too!
2018-06-06
Office staff members are incredibly helpful and friendly. They are quick to responsive over emails and resourceful whenever I had a question.
2018-06-05
Always welcomed with a hello and common courtesy.
2018-06-05
At the beginning of my visits I had some billing complications with my insurance and my questions and concerns were handled with efficiency and care. Coming out of surgery, that was very calming and reassuring.
2018-06-05
It was very easy to receive an appointment in the beginning and then scheduling with Kristen per email and front desk was excellent and efficient
2018-06-05
The team at W. 75th street is exceptional! Everything was top notch! Couldn't have been more courteous, friendly or supportive!
2018-06-05
love the text reminders
2018-06-04
Great experience. Have recommended Spear to others.
2018-06-04
first day today but Matt and the team have been great
2018-06-01
After the initial visit, I booked directly with my PT, so I really only dealt with the front desk during my visit and everyone was great.
2018-06-01
Had one call go unanswered when trying to reschedule an appointment. Left a voicemail and no callback.
2018-06-01
N/A to question 4
2018-06-01
Pleasant environment, committed therapists, excellent use of the time.
2018-06-01
Excellent experience with lots of options for times to accomodate various schedules.
2018-06-01
Excellent service. Everything went smoothly with scheduling and payments.
2018-05-31
Becca took me in after getting 'doored' by a car on my way to PT and treated me while the whole team iced my wrist. It's the best place I could have come after the accident.
2018-05-31
Nicole (Dan's colleague) set up the appointment and was extremely professional and courteous.
2018-05-31
Super easy and helpful.
2018-05-31
Excellent and pro active communication
2018-05-31
Everyone was extremely friendly and accommodating in trying to work with my schedule. Best experience I've had.
2018-05-31
Front desk has always been very kind and helpful. Kathryn responds very promptly to emails, and has been nothing but kind and responsive.
2018-05-30
Appointment reminders were v. helpful. Very easy to schedule (and reschedule) appointments.
2018-05-30
Excellent!!!
2018-05-30
Excellent service and a great staff.
2018-05-30
Juan was great
2018-05-30
no calls, but emails had prompt response
2018-05-30
All good - friendly, courteous, helpful.
2018-05-30
Kyle tends to be booked solid, so scheduling was a little tricky, but we usually found something that worked. Staff was very helpful when I had to cancel or reschedule.
2018-05-30
Just sometimes getting appts on days and times best for me.
2018-05-30
Kate scheduled my appointments directly and was always super responsive by email.
2018-05-30
I miss the text appt confirmations. Prefer that over the phonecalls
2018-05-29
My appointments were effortless and all the staff made my process during a difficult time effortless!
2018-05-29
Honestly, everyone was really on top of it from the front desk to the Therapists
2018-05-29
Would be great to get email confirmations when making appts or changing appts on the phone. (or in person but i know reception can print for me in person.
2018-05-29
Could I give a shout out to Ray at the front desk at West 57th? Always kind, always remembered my name. Never obsequious--just right every time. A pleasure when walking through the door.
2018-05-29
Phone call reminders the day before was very helpful, as was scheduling/changing appointments by email
2018-05-29
The experience at Spear has always been very positive, people are patient, courteous, helpful, and kind.
2018-05-25
left a voice mail but no ne returned my call
2018-05-25
Staff is very helpful and nice. Jen was informative and extremely helpful in easing my discomfort.
2018-05-25
Enjoyed all the help, and workouts. Direction on the floor was great, correcting form. Heat pad = amazing.
2018-05-25
always easy to set up appts -- appreciate the printouts & telephone reminders
2018-05-25
appointments were readily available and if required, I could see anther Spear PT if my schedule did not align with Becca's
2018-05-24
Very understanding and helpful team.
2018-05-24
I would highly recommend the staff, location & physical therapy program to anyone. This has exceeded all expectations.
2018-05-24
I had a wonderful experience. The staff here is professional, nice and incredibly kind! My shoulder not only feels better but I feel like I have a game plan going forward. Thank you so much to Man and everyone else!
2018-05-24
My only comment on scheduling is that sometimes, during normal business hours, it's hard to get through on the phone, which can be frustrating. Sometimes you just can't wait for a call back, you know?
2018-05-24
Every time it works perfectly.
2018-05-24
great experience
2018-05-24
I scheduled all my appointments directly with my PT. However, for several of my initial visits, no co-pay was taken (I assumed I would be billed). Then, after 6 or 7 visits, my PT told me to go to the front desk, where a co-pay for the visits to-date exceeding $1,000 was charged. I was not entirely surprised at the amount (I have a High-Deductable Plan), but the way it was collected (no bill, just one day a charge for $1000+) was very strange. The front desk staff who collected it was not particularly helpful or friendly.
2018-05-24
The entire staff is extremely professional and courteous. Each employee at the front desk adds some much value with their service to make everyone comfortable.
2018-05-23
Appreciate the flexibility to move around appointment (to different times, different days) based on my schedule
2018-05-23
Literally the best reception desk I have EVER dealt with in NYC!
2018-05-23
Easy to interact online with scheduling if anything came up.
2018-05-23
Team is super friendly with great customer service.
2018-05-23
Staff is kind and professional
2018-05-23
Excellent
2018-05-23
Josh was really good about accommodating my work schedule.
2018-05-22
Scheduling throughout the weeks was very flexible and easy to manage. I had to reschedule several times and the team and Mohit were always able to accommodate which I really appreciated.
2018-05-22
I was seen quickly and was given a full hour throughout my therapy regardless of being a few minutes early or late.
2018-05-22
NA
2018-05-22
Once there was confusion between front desk and therapist, so I waited about 20 minutes. After that, I just walked in and no issues.
2018-05-22
Phone scheduling was particularly excellent.
2018-05-22
Overall experience was excellent and very professional.
2018-05-22
Front desk is AMAZING. I would book 5+ appointments at once in 2 mins. They are pros...and very friendly.
2018-05-22
Excellent
2018-05-22
Great experience
2018-05-21
All staff members were so friendly and helpful
2018-05-21
rescheduling was easy
2018-05-19
George has been a great PT provider. Follow-ups, additional tips and overall great personality makes him very easy and fun to deal with. I only came on saturday's so I saw a good amount of different PT's throughout and they were all great.
2018-05-18
incredible attention to detail
2018-05-18
I had questions about health insurance and it took a couple of days to get back to me, but everyone was super courteous and nice whether I was on the phone with them or in person.
2018-05-18
Great experience with Jeff. He was always up-to-date on my progress and very welcoming.
2018-05-18
The most wonderful experience...motivating, informative, supportive!!!
2018-05-17
Receptionists are always very personable.
2018-05-17
Whether calling reception or emailing Aaron directly, getting the appointments I needed that fit my schedule was always easy to take care of.
2018-05-17
The staff was good about encouraging me to schedule appointments out because the more I needed appointments relatively last minute the more difficult it was.
2018-05-17
The staff was good about encouraging me to schedule appointments out because the more I needed appointments relatively last minute the more difficult it was.
2018-05-17
would have liked to get the same time appointments for every time i came
2018-05-17
All around great!
2018-05-17
Receptionist is not friendly at all. Jeff, Brian and Alicia were GREAT!
2018-05-17
I wish there were a portal where I could see my upcoming appointments. I definitely appreciated the guidance and assistance in dealing with insurance.
2018-05-17
David is a gem. He made me a believer in pt
2018-05-17
Sam Robin was phenomenal. I have been seeing her for two years and she was the best Physical Therapist I have ever had. She truly was incredible
2018-05-17
Very good care and encouragement.
2018-05-16
Great experience. Very professional staff
2018-05-16
Had to book out really far in advance but I guess that's just a result of high demand!
2018-05-16
Nice staff who clearly are knowledgeable and seem to care about and enjoy their client relationship. I would recommend this office to others for PT.
2018-05-16
Easy and efficient
2018-05-16
Always very responsive and helpful!
2018-05-16
My experience was excellent, nothing to complaint about
2018-05-16
Office staff is helpful and easy to reach.
2018-05-16
Everyone I interacted with was courteious and helpful.
2018-05-16
Everyone was very pleasant and helpful.
2018-05-16
This is my third time working with SPEAR, Nicole specifically, and I am so grateful to everyone's effort to help me make a full recovery! Everyone is always so nice and willing to help and Nicole is always great at getting me back to work quickly as a healthier dancer.
2018-05-16
Great
2018-05-15
everything went smoothly
2018-05-15
The activites i did were good and Mike helped me a lot
2018-05-15
Very good
2018-05-15
only thing challenging with scheduling appointments was the availability - a little difficult to book for the coming week, for example. The "very goods" are not "excellents" here because I am comparing the front desk to the rest of staff, and I suppose they are courteous but don't seem to recognize me or acknowledge me by name even though I've been coming here every week for at least 6 months. No hard feelings though, they are very polite and help me with payment and scheduling as needed.
2018-05-15
Ray is great!
2018-05-15
The experience was great both in the therapy itself and the professionalism of the staff.
2018-05-14
Deanna was great, the front desk staff was less responsive
2018-05-14
excellent therapy
2018-05-14
Everyone was very helpful and flexible when making appointments
2018-05-13
Best PT experience hands down
2018-05-11
It was so easy to get things done up front that I did not have to call!
2018-05-11
I scheduled appointments directly with Greg.
2018-05-11
Most front desk staff are very friendly. Some answered insurance/payment questions inaccurately. Check-in and payment process always efficient and quick. Matt's schedule fills up quickly, but he was as flexible as he could be, which was appreciated.
2018-05-11
Everything involving booking appointments and administrative questions was as easy as it could have been
2018-05-11
once they called back right away, once they never called back but in general the people at the desk especially the man is super friendly nice and helpful-
2018-05-11
im very happy
2018-05-10
All good.
2018-05-10
At first it was very challenging to get someone to pick up the phone. And then scheduling could be challenging as I understand a lot of people want morning and evening sessions.
2018-05-10
my experience here at spear was amazing the staff was very help and kind and my injure after all the fun we had is actually starting too feel better <br />
thanks too the entire staff much appreciated
2018-05-10
Every time I needed to change my appointments the Spear Team was flexible, receptive, accommodating, and professional. EXCELLENT!
2018-05-10
excellent physician very knowleadgeable
2018-05-10
Always responded to within 24 hours or less
2018-05-10
Office staff was nice and helpful
2018-05-10
Everyone was very friendly and welcoming.
2018-05-10
It was helpful to remember to schedule early just because Kathryn's schedule filled up, but we always worked it out.
2018-05-10
Ray and Quiana made scheduling very easy and flexible. They are also very good people who know the reimbursement proccess and provided clear, helpful guidance.
2018-05-10
Everything went well.
2018-05-10
I did have to call to reschedule appointments twice due to changes in my work obligations. Both times my calls went to voicemail and I left messages about my need to cancel appointments. Neither time did I receive a call-back confirmation of the cancellation nor an offer to reschedule. That turned out to be fine because I rescheduled directly with my physical therapist but it would be great to have received some confirmation that my voicemail was received.
2018-05-10
Overall no real complaints, but one time when trying to contact the office, I was prompted to leave a voicemail, but nobody checked the voicemail. I just had to call back later.
2018-05-09
I thought it was great that the PTs took notes and communicated to each other about their patients so that when Alissa was not available on the days I went for my sessions, other PTs easily took over.
2018-05-09
Everyone was great and knowledgeable. Overall great experience
2018-05-09
Niveen was very flexible with scheduling and was able to accommodate me. Everyone over the phone was great.
2018-05-09
Front desk ladies are amazing and always so nice
2018-05-09
Rhonda at the front desk is amazing!
2018-05-08
Juan was extremely proactive in scheduling appointments several weeks out and very flexible / understanding when I needed to make changes last minute. Scheduling was a breeze.
2018-05-08
Great experience. Man was great!
2018-05-08
No one needed to return a phone call.
2018-05-08
very satisfied.
2018-05-08
I had zero problems when i wanted to reschedule or cancel my appointments. Donald was very flexible and worked around my schedule even though I kept changing my hours and days.
2018-05-08
only problem was finding an available appointment that worked for my work schedule - appointments booked very quickly early morning and late evenings
2018-05-07
Nothing bad to say
2018-05-07
My overall experience was good. I enjoyed my time receiving PT from Brett. He was very attentive and helped me come up with a game plan to start feeling better. I will recommend this place to all my friends who have insurance and are in need of PT.
2018-05-05
The appointments were scheduled to fit my demanding routines as a full time employee and a caregiver to a husband with dementia/ALZ
2018-05-04
Amazing experience with Steven - he got to the root of my issue and made me feel confident during my recovery time period. Couldn't be happier and relieved that I am back to normal, I wouldn't hesitate to recommend anyone with a physical therapy need to go to Steven.
2018-05-04
From the very first visit they were able to accomodate me the day of and it was already 4PM.
2018-05-04
theyve been generally great, quick responses when put on the waitlist and appointments open up
2018-05-04
The customer service is very fluid, and designed to be easy.
2018-05-03
So easy to schedule appointments, even when I was booking them last minute. You all were always so willing to squeeze me in and shift things around if necessary. I'm extremely thankful for your flexibility!
2018-05-03
All my experiences have been amazing. The entire staff is super knowledgeable, friendly and with great attitude.
2018-05-03
There was never a bad experience.
2018-05-03
Very accommodating to my scheduling needs
2018-05-03
Wonderful experience. I started therapy in a wheelchair and walked out today Special thanks to Nicole, Miranda and Sam for their patience.
2018-05-03
Excellent experience all around
2018-05-03
Would love an online booking system
2018-05-03
there has never been one bad experience during the three months that i have been treated here
2018-05-02
"Access to Care" team always friendly, efficient & effective in handling my inquiries and scheduling requests
2018-05-02
A very good overall experience. The therapists and aids were skilled and very clear and helpful.
2018-05-02
Great experience.
2018-05-02
took about 2 weeks to get an appointment
2018-05-01
good
2018-05-01
Spear is the fourth or fifth PT provider I've used. By far the best experience.
2018-05-01
Everything was great. Emotionally hoipeful after surgery...people treatment was just as needed!
2018-05-01
Great place. Clean, well equipped, friendly
2018-05-01
I had a very good experience with all of the staff at the Penn Plaza location.
2018-05-01
excellent experience, wonderful and knowledgeable staff.
2018-04-30
Great experience. Easy and flexible scheduling
2018-04-30
Very comfortable and very polite.
2018-04-30
Always top service and very helpful accommodating schedules that work best for me
2018-04-30
everyone is great. lynnette has helped me so much with my case thank you
2018-04-30
I always had a good experience!
2018-04-30
Even with my always changing schedule it was easy to make/change/cancel appointments. The reminder calls were also helpful.
2018-04-30
All good. Easy. Friendly. Accessible. Knowledgeable. On occasion, would like more attention to details re form.
2018-04-30
They are some of nicest people i have had the pleasure of meeting. they do a great job
2018-04-30
Josh was amazing - very easy to work with and helpful when answering questions. Would def recommend him + spear.
2018-04-29
Every experience at Spear was excellent.
2018-04-27
Front desk was a little inefficient processing insurance changes.
2018-04-27
very good!
2018-04-27
good
2018-04-27
easy to schedule
2018-04-27
Issa and Caroline are really good with providing options for appointments dates. They were also very efficient with printing out receipts for my copayment as well as being very courteous when scheduling my initial appointment.
2018-04-27
Everyone in the clinic was extremely professional and responsive.
2018-04-27
Highly trained and courteous scheduling staff
2018-04-27
Words can not express how impressed and grateful I am to the amazing doctors and staff at SPEAR physical therapy, especially my doctor Rachelle Nguyen. My positive has always been incredibly positive, everyone has been incredibly upbeat, friendly, professional and always made me feel at home. I came to SPEAR virtually unable to walk due to excruciating back pain and after all of the patience, motivation and support of Rachelle and the rest of the SPEAR team, I can now walk, run, and exercise normally. Rachelle literally gave me my back and legs back and I will always be indebted to her and the rest of the staff for everything they've done for me. THANK YOU!
2018-04-26
The team was INCREDIBLE. So friendly, helpful, and knowledgeable. Every single member of the front desk was wonderful.
2018-04-26
Joe and Leah at the front desk are great and always super friendly. Joe even remembers my name!
2018-04-26
great experience, everyone at SPEAR was great.
2018-04-26
Everyone was SUPER friendly and accommodating as my schedule changed a lot. I felt like I was coming to visit friends
2018-04-26
Overall, a great experience. Exactly what I was looking for and more!
2018-04-26
over all everyone is really helpful and nice
2018-04-26
Am very pleased with my experience with all . The staff are excellent.
2018-04-26
Everyone is extremely professional.
2018-04-26
Ray was a pleasure to work with to schedule appointments and when I needed to reschedule due to my kids being sick he and Kristen worked with me to find a date and time that worked.
2018-04-26
They always called me back immediately and were flexible if I got sick and had to postpone.
2018-04-26
Care coordinator Hana was very responsive and very friendly. Several times I had a question about scheduling and she followed up by phone immediately after coordinating with the physical therapist.
2018-04-26
Amazing. John was fantastic. When I started I was in terrible pain and depressed. John's energy and drive really helped pull me through the dark times and kept me motivated to continue my home workouts. A+
2018-04-25
I never left a voicemail, so I can't judge on returning calls.
2018-04-25
The office always worked with me to schedule appointments around my ever-changing schedule.
2018-04-25
Scheduling was always easy and I really appreciate everyone going out of their way to find times that worked with my schedule
2018-04-25
Reception's very helpful in scheduling my appointments
2018-04-25
Joe was remarkably flexible in accommodating my schedule, be it last minute changes or if I came late or early
2018-04-25
The staff were very helpful and made me have a good physical therapy experience.
2018-04-25
Everyone was very helpful!
2018-04-24
Great experience. Came in with moderate knee pain and now I am walking without any pain
2018-04-24
lynnette is very knowledgeable and polite
2018-04-24
everyone is courteous, professional and helpful. The center is run like a tight ship and job satisfaction is noticeable.
2018-04-24
From the first phone call to my last check in, everyone has been so helpful, polite and exudes so much positive energy.
2018-04-24
I appreciated the communication with Spear and their flexibility in rescheduling when work commitments necessitated it
2018-04-23
Good experience overall.
2018-04-23
Amy was always very accommodating and friendly!
2018-04-23
one person did not return my calls about insurance, but the other two were very helpful
2018-04-23
Appt cancellations were not noted well even though they were confirmed. I had canceled twice and I still got a call that I had an appt.
2018-04-20
Easy to schedule and reschedule appointments - had no problems at all. Very helpful staff.
2018-04-20
very accomdating!
2018-04-20
very good job taking calls, making appointments. i started here instead of other places because Ritscelle went out of her way to get me in sooner than later;l did a much better job getting back to me and making the effort than any other PTs.
2018-04-19
There was some anxiety on the part of the staff because I had not left a credit on file for them to use, but they never told me that was necessary. That was until they were too busy to take my money when I checked in one day, so they sent me in for my session without paying. I then left without paying, because I always paid before my session. They told me to pay at the next session, announcing loudly that I hadn't paid last time. I think a phone call before I showed up again would have been more gracious than embarrassing me in front of staff members and other clients. I visited the Spear center where I would be seeing a physical therapist, but the front desk staff didn't give me the lengthy form to fill out before I came for my first session. So they handed it to me when I arrived and my PT hadn't had any time to read it--and I didn't have time to fill it out until after the session. The client should be able to provide all of that important information BEFORE the first session so the PT knows the basics about her client and why she is seeking PT help.
2018-04-19
Honestly Sarah was awesome. Was simple to make appointments, I liked that multiple people are working you around the room. Feels like you're not just waiting. It's a well done business, hit me up if you guys franchise. :)
2018-04-19
Everyone here is very nice, never caught them on a bad day
2018-04-19
N/A phone calls
2018-04-18
This has been some of the best customer service I've ever received. The front office is run like clockwork with extreme professionalism but also fun and approachabilit. They balance both perfectly. They are also flexible and willing to work with you even when schedules get crazy. They really are wonderful.
2018-04-18
Love the staff. Made a painful experience pleasurable. I enjoyed coming here 3 times per week.
2018-04-18
An amazing experience--over the course of almost a year! When a person hurts, he or she needs support, encouragement, and, at times, TLC. I experienced all of that at SPEAR. Upbeat environment made the healing process much smoother. David is number 1, and the entire staff (PT assistants, receptionists, other PTs) follows his lead. I was easily the oldest person in the room--I was never patronized, and the presence of so many young people was inSPEARing! I recommend SPEAR Penn Plaza to anyone who needs PT.
2018-04-18
It was really easy to schedule my appointments. My work schedule is a little hectic and there were a few times I needed to reschedule last minute/morning of. The front desk was really accommodating and friendly and I liked being able to email Lexi as well.
2018-04-18
5 star
2018-04-18
Was able to reschedule with ease when necessary
2018-04-18
Scheduling/rescheduling appointments was a breeze.
2018-04-17
It was a bit challenging to schedule unless booked weeks out, but that speaks to how great the PT services are at this location!
2018-04-17
John and the people who worked with me on the floor were amazingly helpful and caring!
2018-04-17
Scheduling appointments through the front desk or with my physical therapists was super easy, and they also found a way to fit me in even when my schedule was busy!
2018-04-17
When I started I was in pain and pretty grump but everyone was so helpful and persistent in making sure that I did my exercises, that I am leaving much better and with a smile on my face.
2018-04-17
Phaelaeu is the best.
2018-04-17
I have no experience with the Spear staff on the phone Scheduled my appointments with Lauren and it was done smoothly, easily and with concern for my outside schedule and need for on premises treatment
2018-04-17
Great staff. Attentive and knowlegdable. Amy knows her stuff! Only complaint--the atmosphere is a bit chaotic
2018-04-17
Overall always had a great experience getting things set up
2018-04-16
It was very easy to schedule appointments here. Deanna gave me a full print out as well as emailed me the schedule in advance of our appointments. I also appreciated the 24 hour call prior to our appointments as reminders.
2018-04-16
Easy to schedule but often had to schedule in advance as time slots filled up quickly
2018-04-13
I had to make too many (3) phonecalls to be able to get my first appointment.
2018-04-13
kyle was always on time and very professional. thank you for your support!
2018-04-13
Incredibly easy to schedule appointments and were very accommodating of my schedule as a student.
2018-04-13
All of the office staff are terrific- professional and courteous - but also consistently encouraging and fun/ happy. Isa is incredible and an absolute joy to start off every session, regardless of the day I’ve had or the amount of pain or discomfort I was having. Her genuine warmth and interest in seeing me get better never ceased to amaze me. Caroline is extremely professional-great on the phone. After my initial conversation with her, I had no doubt I wanted to come to Spear and specifically the 67th Street location. She was also amazing working with the insurance, relieving me of a tremendous stress and burden.
2018-04-13
All staff were incredibly friendly and helpful. The fact that Jeremy is open to patients scheduling with him directly made getting an appointment a breeze.
2018-04-12
It was easy to schedule/reschedule my appointments via phone and email. I had to reschedule via email when I didn't have access to phone, and got a prompt response, which was nice!
2018-04-12
Lovely staff
2018-04-12
Always very good about last minute cancellations and really easy to reschedule
2018-04-11
Very helpful and always so nice!
2018-04-11
Also ease in handling payments and insurance.
2018-04-11
amazing experience. exceeded my expectations.
2018-04-11
Everyone at Spear was accommodating, helpful and clear - which improved my foot aliment
2018-04-11
Very friendly and knowledgeable staff
2018-04-11
Extremely flexible and accommodating.
2018-04-11
It is great you call one day before each session to remind the patients of their appointments
2018-04-11
It was a great pleasure coming here for my physiotherapy.
2018-04-10
All good
2018-04-10
I had a great exspearience! Everyone on the team is super helpful and it was a supportive environment to recover
2018-04-10
Sarah and staff were very helpful and cheerful. It made a difference in my recovery efforts from a devastating recall incident. I am very grateful for all the support at Spear Therapy.
2018-04-10
Louisa has been extremely helpful and diligent following up w my progress and making sure i and encouraging me to do all the exercises. i have improved tremendously and am grateful. the staff has been phenomenally helpful as well and their kindness was always shining in their personalities and their attention and care. Thank you!
2018-04-10
front desk people were exceptionally attuned and courteous
2018-04-10
Ease of making and canceling appointments if necessary. All super friendly.
2018-04-10
everyone was awesome. so many great people here ...there's literally too many to name... from front desk to techs to physical therapists -- everyone was accommodating, helpful, supportive, inclusive,
2018-04-09
Everyone I've interacted with is extremely helpful and friendly. I never had a question that went unanswered.
2018-04-09
I'd never been to physical therapy before and am thrilled with the attention and care received by Dean and everyone else at 30 Broad!
2018-04-09
Did not schedule over the phone and was able to communicate via text or in person
2018-04-09
Always able to get the early morning time with Patrick's schedule
2018-04-09
Very educational with explaining exercises and great atmosphere and music.
2018-04-06
Terrific experience overall - friendly and knowledgeable staff, very professional atmosphere, and got the desired result!
2018-04-06
i enjoyed the use of her hands on my body. she has great hands. felt so much better when she finished.
2018-04-06
always greeted with courtesy ...... a pleasure to come to SPEAR...
2018-04-06
Phaleau was the one scheduling my appointments so I was always on the schedule when I need to be. Working with the front desk was difficult after Avala left.
2018-04-05
My experience at Spear was ultimately rewarding. I arrived with really bad shin splints that prevented me from running and even hindered walking. I leave having run one mile in each of the last three weeks -- with no pain afterward. Undoubtedly i made progress, and Ashley saw me through it. She's tough, which is good. Our early sessions were painful, but that's the result of me not taking care of my calves for so long. Gradually things got better. My only advice is to give patients more guidance -- i initially wanted to be done in 4-6 weeks. by january, i knew the road ahead was longer. I work in economics and my whole day is about reality vs. expectations. Uncertainty is the worst. So if Spear can provide more guidance about the road ahead -- i understand every patient is different -- that would help establish more trust early on. Overall though, it was a very good experience and I'm glad I got back to running.
2018-04-05
very pleasant experience almost look forward to coming
2018-04-05
Entire experience was great from front desk handling the insurance issues to booking apppointments
2018-04-04
Soooo great
2018-04-04
everyone in Penn office is fantastic! Very courteous and a pleasure to work with.
2018-04-04
Always understanding when I needed reschedule. They even helped when I mistakenly called the wrong location.
2018-04-03
in geral very helpful and positive
2018-04-03
I've been to many different PT practices and this has been my best experience by far. Easy scheduling, good availability, very friendly staff, and helpful takeaways.
2018-04-03
No problems. Easy process.
2018-04-03
Difficult to get returned phone calls, initially, when I had questions about insurance.
2018-04-02
Overall a really good experience. Jeremy and the rest of the Spear staff were extremely flexible with my schedule, allowed me to come in early to do use heat before sessions and continually gave me exciting and challenged exercises throughout the recovery process.
2018-04-02
Always found scheduling very easy and convenient.
2018-04-02
I had a great experience.
2018-03-30
Really great service, front desk and reminders, everything
2018-03-30
Very easy to schedule and reschedule
2018-03-30
Jen was very flexible with my scheduling during a very busy time. I had some slight difficulty scheduling my first assessment (likely due to the aforementioned busy time), and working with multiple different PTs at various times seemed a bit disjointed. Otherwise, it was a fairly effective process.
2018-03-30
I love this place. Easy to schedule an appointment and nice work out. It really helped to my recovery after my surgery. I'm very thankful with all the staff and the physical therapies who has been helping me with this process.
2018-03-30
this is an incredibly well run organization from A to Z
2018-03-30
my therapist is fantasitc and super qualified.
2018-03-29
Very professional admin staff
2018-03-29
Great experience. Very attentive, friendly and patient. Knowledgeable and very informative on the exercises needed for improvement. Proactive on providing information on what can be done during the session and outside the session.
2018-03-29
I appreciate the flexibility of scheduling appointments.
2018-03-29
amazing experience
2018-03-29
actually i did not need a return call
2018-03-29
This was my first PT experience and I only have great things to say .The facility was lovely-clean, airy bright and full of positive energy. The staff was equally upbeat, engaging, warm, compassionate and kind. In a place where one would expect people to feel depressed by injuries and challenges, I found an environment that was--dare I say it--fun!
2018-03-29
Very friendly staff.
2018-03-29
Excellent customer service, they were extremely flexible with scheduling
2018-03-29
Ray was great.
2018-03-29
Professional, courteous, prompt - excellent overall experience
2018-03-28
This is the second time I worked with Tracy on an injury - she is great. Listens to your concerns, is thoughtful with her work.
2018-03-28
Great help and prompt response when I call.
2018-03-28
booking was stellar. exactly what i needed for my schedule. communication was prompt and courteous. really a pleasure all around ... friendly greetings when i opened the door and checked in... and a bowl full of mints and lifesavers!
2018-03-28
Very friendly staff and great experience.
2018-03-28
Very warm and professional service
2018-03-28
Very warm and professional service
2018-03-28
When scheduling and checking out it was easy, simple, fun, and I wanted to be giving my money. Best receptionists in the world!
2018-03-28
Excellent staff Friendly and helpful
2018-03-28
Joe and I mostly handled scheduling during our sessions which was very efficient and Joe was very reachable via email - more reliable than me!
2018-03-28
This was such a good experience, Greg was super professional, always address all my questions and I have zero pain now.
2018-03-27
the process was excellent. I had no issues throughout treatment, and everyone was incredibly kind and helpful
2018-03-27
Amy was super helpful in calling and checking with my insurance company and getting back to me.
2018-03-27
It wasn't made clear to me that my insurance was out of network on the phone and then it would cost me money to cancel the appointment and didnt realise it when i arrived for my first appointment.
2018-03-27
Very helpful in explaining my insurance costs to me!
2018-03-27
I love the front desk folks! They always make me feel welcome and are so polite and helpful!
2018-03-27
Overall a good experience
2018-03-26
I would like to thank every one at Spear, especially John for taking such a good care and guiding me so well and help me recover from the terrible pain I was having with my knee.
2018-03-26
Didn't need phone calls returned
2018-03-26
My only scheduling comment is with the confirmation call - I would appreciate it is the call would come prior to the 24 hour cancellation window.
2018-03-24
The only inconvenience was scheduling appointments within the week, since this location is so busy - which is understandable! - but I should have asked to schedule more appointments before my current appointments ran out.
2018-03-24
On my first day the receptionist was warm and friendly but after that she barely acknowledge or greeted me. I noticed her attention was drawned toward the computer. The contrast of service was disappointing.
2018-03-23
Front desk staff was very accommodating with scheduling in person appointments and any reschedules over the phone. My PT Luc always reconfirmed our next appointments after each session.
2018-03-23
My overall experience can only be describr<br />
<br />
edd as wonderful. Gregory is<br />
<br />
<br />
My overall experience was simply wonderful. Gregory is a perfect pt because he knows exactly when to push and not to on any given exercise. All of the exercises that he prescribed for me were on target for my specific injury. In short, I would recommend Gregory to anyone with any kind of injury and he is a genuinely a very nice person.
2018-03-23
Im very satisfied!
2018-03-23
As a contractor and not full time employee, Harrison was difficult to schedule. I should have been advised up front of this.
2018-03-23
I called the front desk to reschedule my appointment which I suppose they did, but they never Informed Luc about it.
2018-03-23
My experience at Spear Physical Therapy was wonderful! All of the therapists were extremely attentive & inviting. I felt very taken care of, and leaving therapy I feel that I have learned how to take care of my body.
2018-03-23
I scheduled with Mohit who was extremely responsive over email! My schedule often changed around so this was much appreciated!
2018-03-23
This has been a great experience
2018-03-23
Everyone was so welcoming and lovely.
2018-03-23
Best ever
2018-03-23
One scheduling issue and mix up with OT and Pt but it was resolved.
2018-03-23
It was sometimes hard to schedule appointments before and after work due to high demand.
2018-03-22
Good experience. I called in to ask about insurance and received a call back the morning after.
2018-03-22
excellent experience
2018-03-22
TERRIFIC EXPERIENCE...LAUREN WAS SUPER AND ALL THE STAFF SOOO HELPFUL AND KNOWLEDGABLE. WILL FOEVER BE GRATEFUL FOR THEIR SUPPORT.
2018-03-22
Good communication in scheduling visits.
2018-03-22
super friendly, helpful, responsive staff.
2018-03-22
none
2018-03-21
Everyone is very amazing at the front desk
2018-03-20
Front desk was always responsive to my requests and was very friendly and accommodating when it came rescheduling when necessary. When I first called, all my questions were answered and I was quickly scheduled with a therapist.
2018-03-20
Gwen is amazing... she is so into what she does..
2018-03-20
Overall wonderful experience. Entire staff has been helpful and kind.
2018-03-20
excellent
2018-03-20
I love that on the first session, Dean scheduled all of my next 10 appointments. It just helped knowing that I had a schedule and program towards recovery.
2018-03-20
Excellent experience with Man Li and the entire center. Very knowledgeable and quality service team, which helped me recover to my daily physical routines. Thank you!!!
2018-03-20
The team was great in accommodating to my schedule and was great I'm getting me back to running earlier than expected. The app was great in making sure that I knew what exercises I needed to do and how to do them correctly.
2018-03-20
Everything was extremely well organized and comunication couldnt be easier
2018-03-20
I usually scheduled my appointments directly through Meghan, who always made sure to fit me in on days that worked best for me.
2018-03-19
Everything went perfect.
2018-03-19
The staff at the front desk is very friendly and helpful.
2018-03-19
It would be nice if it were easier to cancel appointments over the weekends.
2018-03-17
The only issue I had was I asked someone who called me regarding my bill to email me a list of all my visits and which ones I paid and they said they would but never did.
2018-03-16
Helpful and thorough answered all of my questions and never felt rushed
2018-03-16
This was top notch. One of my best PT experiences
2018-03-16
Excellent experience! Everything was according to the best standard! I enjoyed it very much and it was very effective!
2018-03-15
I don’t think I ever used the phone for appointments. Email worked great whenever something came up.
2018-03-15
It's a great, friendly place. Everyone seems to care about your progress whether or not I'm their patient or not.
2018-03-15
Love that I was encouraged to schedule in advance in order to get in to be treated.
2018-03-15
No problems making or changing appointments
2018-03-15
Very organized and friendly.
2018-03-15
I don’t think I ever used the phone for appointments. Email worked great whenever something came up.
2018-03-15
Whenever I had something come up or needed to quickly reschedule an appointment, staff was always ready and able to help me out. Nneka was always full of energy!
2018-03-15
Fantastic experience and would highly recommend Hannah and the rest of the team for anyone needing PT. Really appreciate everything you guys have done!
2018-03-15
Initial call was particularly customer oriented. Had a smile on my face
2018-03-15
Did not need phone calls. Appreciated the email and text reminders though confused why I received a text confirmation for the second appt and all the others via email.
2018-03-14
Always amazingly professional and friendly. Even from my very first phone call
2018-03-14
very easy to make appointments at preferred time,
2018-03-14
I have been coming here for a long time now and have not had a bad experience.
2018-03-14
Jess and the staff, are extremely attentive & great at their job. <br />
The physical Therapy treatment has improved my quality of life.
2018-03-14
I only called in once, because traffic prevented me from arriving at an appointment on time. I was able to easily reschedule, which I appreciated.
2018-03-13
It was always so easy to reschedule if I needed to! Loved the flexibility.
2018-03-13
always accomodating
2018-03-13
generally very good experience
2018-03-13
Phone enthusiasm was better than in person. Over the phone it was warm and welcoming, in person felt structured and rigid.
2018-03-13
NA
2018-03-13
All good. Very understanding if I was a couple of minutes late. C
2018-03-13
y
2018-03-12
The people at the desk kept better track of my appointments than I did. It was very helpful.
2018-03-12
Very nice, helpful staff!
2018-03-12
Sarah Rodriguez always worked with me to schedule sessions that accommodated my work schedule, letting me know right away if a cancellation occurs.
2018-03-12
my workers comp info was quickly confirmed so that my therapy can begin.
2018-03-09
Everyone was always friendly and helpful!
2018-03-09
My experience was great! I was able to schedule appointments at times that work with my work schedule which was very helpful.
2018-03-09
Care is super accessible!
2018-03-09
The "care team" was great to get back to me promptly. <br />
However, I often found the telephone line busy or nobody picking up but I'm sure it is because the facility was very busy.
2018-03-09
Very helpful and positive!
2018-03-08
Very easy and I love how easy it was to speak to a human....friendly human.
2018-03-08
It was a little hard to figure out insurance before I started coming to Spear but once it was all sorted out, I have had nothing but great experiences.
2018-03-08
Everyone has been awesome to work with from when I first called to set up my appointment
2018-03-08
Excellent customer experience
2018-03-08
Elaine upfront is really cheerful!
2018-03-07
Initial contact was slow - had to reach out several times before getting a call/email back. After that it was all good.
2018-03-07
Excellent all around!
2018-03-07
Any time I have had a scheduling conflict, both Jen and the front desk were highly accomodating
2018-03-06
Excellent staff. Very good experience
2018-03-05
I disliked the confirmation calls
2018-03-05
Betsy and Ritshell were such a warm welcoming team, and always on point with the appointment making. They obviously care about their work and I am happy that, unlike at some other Spear facilities , they get plenty of sunlight in this beautiful office. Maybe the two are not unrelated.
2018-03-05
Knowledgeable staff -- great experience.
2018-03-02
Very easy to schedule appointments and rescheduling dates, if necessary, was very flexible.
2018-03-02
happy customer
2018-03-02
Any scheduling conflicts or travel issues on my end were always accommodated promptly and kindly. Thank you again!
2018-03-02
This location has a lot of patients, it was tough to get my first choice in appointments.
2018-03-01
Great people, great practice!
2018-03-01
It was like talking to a friend ,they make you feel welcome
2018-03-01
amazing people and terrific help
2018-03-01
Everything was good, no complaints, and recommended to everyone
2018-03-01
I found this most professional and pleasant
2018-03-01
Great staff
2018-03-01
excellent and knowledgeable
2018-03-01
Always very prompt, friendly and professional.
2018-03-01
This is a very clean environment and the staff are friendly, attentive, and helpful!
2018-03-01
Amazing job all around, will recommend to all my injured people I know
2018-03-01
The one day I cancelled an appointment. Just as a note, maybe explain on the phone that if you reschedule in the week you will not incur the cancellation fee. Even though it is in your signed forms at the beginning, it would be nice to get a reminder!
2018-03-01
It was super easy to get my first appointment, which was a nice change from my usual experience with doctors, dentists, etc. And this continued with my ongoing appointments - Dean made it really easy to find times to get together,
2018-03-01
Scheduling was easy and convenient.
2018-03-01
Everyone very professional, helpful and friendly.
2018-02-28
I could not be more pleased with the experience of learning and growing post operation.
2018-02-28
Scheduling was made very easy. There was never an issue with moving dates and times around. John, my therapist, was always willing to try to accommodate my changing schedule and availability.
2018-02-28
this is my second experience with Spear (also this location). Both experiences have been great.
2018-02-28
I absolutely loved my experience! Nicole and everyone at SPEAR made recovery easy and I will miss working with them all!
2018-02-28
I called on a couple of occasions and no one picked up the phone. I didn't get my call returned in four hours and I had to call back.
2018-02-28
Everyone at the desk is exemplary in patient care, friendliness, and ease of communication. I had some problems with insurance and everything was always handled quickly and efficiently.
2018-02-28
Understandably the PT's have busy schedules but it did seem there were more restrictions in scheduling appointments. Therefore I scheduled multiple appointments 2 weeks out to ensure I had the times I wanted. Perhaps this could be suggested to patients so they benefit from getting the times they need in advance too!
2018-02-28
was fantastic. thank you so much
2018-02-28
when i had to cancel it was super easy to reschedule
2018-02-28
Everyone was very efficient and accommodating to changes in my schedule
2018-02-28
Great customer service
2018-02-28
Scheduling was easy and my work/prior commitments were always taken into account to find PT session times that worked for me.
2018-02-28
Jessica was always able to accommodate to my schedule and was always flexible for my 7am or 6pm only options.
2018-02-27
excellent experience with entire staff
2018-02-27
First time attending physical therapy - couldn't be more pleased with care, professionalism and expertise.
2018-02-27
This is the best phsyical therapy place I have been to.
2018-02-26
Megan is very helpful and knowledgeable and she real made a difference in my recovery.
2018-02-24
Very accommodating to my schedules.
2018-02-23
Excellent experience. Brooke was the ideal PT for my situation, and everyone on the primary team -- Patrick, Yat, Alyssa-- was super; also enjoyed working with Danaher, Natalia and Misa. Highly recommend the recovery regimen I received and the cheery, upbeat atmosphere.
2018-02-23
Awesome. Location is much more professional than any other PT office I've been to. Staff is extremely knowledgeable/helpful and at the same time very laid back and personable
2018-02-22
I always feel the entire staff has my best interest and health in mind
2018-02-22
Elaine, Leah and Joe are very courteous and professional
2018-02-22
Being a new person to the program I didn't know what to expect.I have to sy I was very pleasantly surprised with how easy it was to change and reschedule appointments.
2018-02-22
Professional staff, helpful exercises, and my knee isn't killing me anymore :)
2018-02-22
I originally wanted to attend the Spear location in Tribeca, but my initial experiences scheduling appointments over the phone were so bad I tried the FiDi location. Unlike Tribeca, the staff that assisted me with scheduling and rescheduling were always friendly, professional, and incredibly helpful.
2018-02-22
This was a wonderfu lexperience. I feel so much better. The staff were knowledgeable and kind.
2018-02-22
The therapist Amanda is very competent ,reasurring and pleasant
2018-02-22
great experience with the meghan and joseph. their ability to check with me during exercise and articulate what i needed to focus on lead me to a better understanding of my core muscles. awesome
2018-02-22
Very good experience. I was generally always able to schedule appointments when convenient for my schedule and they were very flexible in fitting me in.
2018-02-22
Scheduling appointments in advance in person made things seamless & easy - it was also easy to rearrange scheduling when necessary
2018-02-21
overall a great experience from start to finish
2018-02-21
it has always been a friendly enviorment. All staff are welcoming and friendly. Something is missing in my week if I am unable to attend ;(
2018-02-21
It was very easy for me to make and cancel apoitments.
2018-02-21
Super flexible team that easily accommodates their clients busy work schedules
2018-02-21
The team here has been wonderful through the entire treatment process. Everyone was extremely knowledgeable, attentive, and friendly. I'm very impressed by the team at Penn Plaza. Being discharged is bittersweet.
2018-02-20
Everithing here was the best, excelant!!!<br />
Special wer good Brithni and Franceska.
2018-02-20
Everithing here was the best, excelant!!!<br />
Special wer good Brithni and Franceska.
2018-02-20
Everything worked very smoothly!
2018-02-20
the ladies at the desk are wonderful! always positive experiences, they are very friendly and go out of their way to be helpful.
2018-02-20
Very easy and people extremely friendly.
2018-02-20
very professional experience. successfully cured my knee problem. could not be happier with Sam or the Chelsea facility. (as an aside I had quite the opposite experience with Spear at Tribeca /Park Place, where I first went to set up PT for this same issue. - They were overcrowded, the facility was cramped and zero space for personal items. Overall Spear Tribeca PP was a bad joke in comparison to the Chelsea location and service) I ended up walking out of the T/PP location and going back to Chelsea 16th, where I had a prior successful experience 3 years ago (same knee)
2018-02-20
worked with me to get early morning appointments as requested, thanks!
2018-02-20
Receptionist was super kind and helpful.
2018-02-19
Justin was great to work with in all aspects. He was quick to fix issues with my insurance and also very attentive during sessions always incorporating new exercise. Highly recommend!
2018-02-19
Experience was great! Within my first couple visits I felt a difference in my feet. My PT was really great in describing what needed to be improved and why the functionality of my feet were inhibited. The experience was extremely professional, i felt challenged each session and saw my improvement, ultimately allowing me to get back to working out and living my life as close to how I had been before the surgeries.
2018-02-19
Good experience. easy to communicate
2018-02-19
NONE
2018-02-19
I would like the abiliity to schedule my own appointments online.
2018-02-16
The entire staff at this facility is great to work with
2018-02-16
It was always easy to cancel/reschedule appointments when I needed to.
2018-02-16
I mostly corresponded via email.
2018-02-15
great experience and service, feel like my strength improved and would recommend to a friend.
2018-02-15
its very good. iam glad to be here.
2018-02-15
great experience - front desk extremely helpful with insurance and check in - Amy stood out the most - but all good
2018-02-15
Samantha Lui<br />
very friendly, very good manner, very helpful and specific during exercises
2018-02-15
They're so understanding. It was so easy to schedule and adjust with them!
2018-02-15
good experience
2018-02-15
I appreciated the flexibility in scheduling appointments.
2018-02-15
A little confusion when I left a telephone message canceling an appointment. The staff apparently did not receive it.
2018-02-15
The staff here are great and super friendly.
2018-02-15
Ray and the front desk staff were always helpful and patient with me, answering my insurance questions in detail and always with a smile.
2018-02-14
no problems whatsoever scheduling
2018-02-14
Excellent care provided by Joe, Jasmine and the rest of the staff!
2018-02-14
Phaeleu did all my scheduling and was wonderful!
2018-02-14
always willing to work with scheduling
2018-02-13
All great experiences, from the very first appointment, to last-minute rescheduling on my part. It was very easy to set up and change appointments.
2018-02-13
Nekka is awesome! If my schedule was changing the day of, her and everyone else at the front desk would always do their best to fit in my appointment and work around my schedule.
2018-02-13
Quick and helpful replies to email and phone calls
2018-02-13
Every time was a good experience.
2018-02-13
Don is professional and made a huge difference in my neck
2018-02-13
I was able to get in off the waitlist for my evaluation.
2018-02-13
Cathleen has been very helpful and courteous all along as has Rashell
2018-02-13
They accommodated me every step of the way in terms of scheduling.
2018-02-13
All staff are very courteous and friendly from entering to leaving. Everyone was always very nice to me when I had a call-in question. It was always a pleasant experience being here and the staff's smiles helped make that happen.
2018-02-12
Good
2018-02-12
The team at the front desk is extremely helpful! I had a terrific experience!
2018-02-10
The staff overall was great. Helpful, insightful, with vast knowledge of how the body works .
2018-02-09
No complaints with the staff care. They were all very good.
2018-02-09
All around, it's been an excellent experience working with SPEAR and everyone here. Super helpful, friendly, and professional.
2018-02-08
Excellent and professional staff throughout the site.
2018-02-08
Everyone from the front desk to the PTs and PT techs were very kind and extremely helpful. Though I came under unfortunate circumstances, it really was a pleasure coming here every week. Its bittersweet to conclude this!
2018-02-08
Everyone was very welcoming and understanding. It is a friendly atmosphere.
2018-02-08
nicole was greattt!!!
2018-02-08
Nothing but a great experience here, always. Made PT something I (almost) looked forward to!
2018-02-08
luc was very attentive to my needs, such as pain levels and questions about process and exercises. he promptly returned emails with questions, and was very specific and easy to understand. his bedside manner is excellent--friendly and professional. everyone else who helped out with icing were very supportive and friendly. it was wonderful to see such great team work among the staff.
2018-02-08
I saw a number of times the expertise exhibited my therapist and other members of the staff.
2018-02-08
Be great to be able to set appointments via web access
2018-02-07
NA
2018-02-06
Receptionists were not only capable but extremely kind.
2018-02-06
Great experience!!!
2018-02-06
Fantastic - best pt experience I've ever had.
2018-02-06
Very accomadating
2018-02-05
Everybody was extremely helpful with all aspects of my treatment from start to finish. I couldn't ask for a more seamless PT experience
2018-02-05
The staff at the office are all pleasant and helpful!
2018-02-03
All staff were so professional, but friendly. PT staff extremely knowledgeable. Had poor PT experiences in the past, but this proves that PT is effective.
2018-02-02
reschedule via email, not phone
2018-02-02
Twice I had to cancel appointments and the cancellation was not sent to the therapist. I then received calls saying I missed my appointments. Other than that, I had a great experience.
2018-02-02
Appointments were super easy to schedule and reschedule. I appreciated the text message reminders, and the overall courtesy and professionalism of the staff.
2018-02-02
It was always easy to schedule or reschedule an appointment. The staff was always courteous and helpful.
2018-02-02
i have always had an excellent experience scheduling my appointments. Kiara and others on the desk have been extremely helpful in helping with booking and rescheduling appointments.
2018-02-01
Knowing my PT's schedule was often full, it felt like a waste of time when I was asked when I wanted to come in since I knew there were limited options.
2018-02-01
The front desk staff is so nice, and very prompt to answer the phone. I haven't needed to call too many times, but it was always easy and fine when I did.
2018-02-01
very good experience everybody were exceptional
2018-01-31
Fantastic!
2018-01-31
Jay was able to accommodate me on the day I dislocated my shoulder, making room for an immediate appointment in his schedule.
2018-01-31
Everyone was always extremely friendly and helpful any time that I had an issue.
2018-01-31
Everything was great, very easy to schedule appointments
2018-01-30
jennifer was very helpful and attentive.
2018-01-30
Scheduling has always been super easy, and I really appreciated the ease of access I had to you guys whenever there was an issue or a question.
2018-01-30
jennifer was very helpful and attentive.
2018-01-29
Scheduling was super easy and I felt my own scheduling parameters were accommodated. Whenever I asked Kyle to keep an eye out for a particular time/date, he would update me if anything opened up. I was able to schedule a bunch of weeks in advance which was so helpful because it made it consistent and I knew I didn't have to worry about scheduling every week.
2018-01-29
Joe was always great about scheduling, rescheduling, and letting me know how many appointments I had left.
2018-01-29
Didn't need any calls returned.
2018-01-26
A majority of the correspondence with your team was through email --- emailing the front desk along with Kristen. This made things very easy as I am able to communicate better through email throughout the workday.
2018-01-26
Jeremy Crow and his assistants as well as this particular facility are amazing. I feel sad that this is my last day until I come back and see them after my next knee replacement later this year. Everybody is caring and warm and extremely helpful. Facility is extremely well run even when it is crowded. Jeremy really knows his stuff.
2018-01-26
I never left a message, always spoke to someone who answered the phone.
2018-01-26
thebest
2018-01-25
Pretty easy to schedule and reschedule when things came up for me at work.
2018-01-25
"Amanda The Great"
2018-01-25
Elaine is so helpful with any needs, she is amazing
2018-01-25
:You need an "N/A" option on your questions
2018-01-25
Mostly positive, nice receptionists with few exceptions.
2018-01-24
Confusion over insurance co pay. In 2017 i paid $50 co pay per appt and in 2018 I paid $25 per appt. I haven't had an explanation that i a satisfied and was told the clinical director would contact me but this has not happened.
2018-01-24
most easy people to work with.
2018-01-24
Always called with my appointment reminder!
2018-01-24
Thrilled to find Lauren Carlton. Easy to speak with and very knowledgeable. Excited to be able to resolve some painful conditions through her instruction <br />
Will recommend her to others
2018-01-24
Everyone was kind, helpful, and understanding
2018-01-24
No complaints here
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Please provide name of your tech/aide (describe good or bad experiences)
5892 responses (click to view)
2018-09-24
Lizzy, Wesley, Kai and the other woman and gentleman I worked with were phenomenal. They knew exactly what exercises to prescribe, when to step in, and were a blast to work with. I thoroughly enjoyed coming to my appointments because of the people I got to work with.
2018-09-24
Albie Miro is the best!!!!!! I'm not religious but he was the answer to all my prayers.
2018-09-24
Amy is very helpful an frienly
2018-09-24
Everyone is very professional and helpful!
2018-09-24
I dealt with a variety of people, but mainly Ariana and Nas. Both were extremely friendly and helpful
2018-09-24
Mercades
2018-09-24
Luke was awesome . I feel a lot better and he had showed me great exercise to use after my sessions are complete.
2018-09-24
Kai; he was great and very helpful! He always answered my questions.
2018-09-24
I started training with Lexie and the moved to Greg when Lexie relocated. They were both incredibly helpful and accommodating. Thorough evaluations and attendant care. I really appreciated both sending me home with thorough instructions for care outside of appointments.
2018-09-21
Grace, Chandler, Kristen, Karina
2018-09-21
everyone at penn plaza is so friendly and social! they accommodated my schedule always
2018-09-21
Miranda, Kevin and Justin were excellent, consistent friendly and knowledgeable.
2018-09-20
The presence of background of music was inconsistent. I loved having it on and it was harder to do the work in silence.
2018-09-20
Brian, Shannon, and Wesley have been awesome! They've been great at spotting when I could be performing an exercise with better form and helpfully correcting me accordingly.
2018-09-20
Issa was fantastic. Always extremely helpful and accommodative when my schedule changed.
2018-09-20
Ashley made a huge difference for me. Hopefully I can avoid surgery
2018-09-20
john mackarey-excellent<br />
Kwame-excellent
2018-09-20
Ben - love him.
2018-09-20
The facility is really nice, clean, and well-kept
2018-09-20
Everyone here was very pleasant and helpful
2018-09-20
Given the length of time I worked with every tech/aide and they were all very helpful and attentive.
2018-09-20
Althea/Sofia...both very knowledgeable, clear, helpful and pleasant
2018-09-19
I called to inform my tech/aide, Gwen that I had an emergency and couldn't make an appt one day but unfortunately that message wasn't relayed to her. Other than that, everyone I encountered (desk, techs, aides, etc) were very personable and it definitely made me feel very comfortable and welcomed. Gwen was the best obviously but perhaps I am bias :)
2018-09-19
In addition to Luc, Julia was super helpful & very friendly / supportive through the recovery process
2018-09-19
Ari and Yin are exceptionally nice and competent.
2018-09-18
Never had to wait. Everyone was very helpful and friendly
2018-09-18
My tech/ aids were often Chandler, Grace, and Karina. They were all readily available and willing to help. They knew how to show the stresses and helped me improve my exercises.
2018-09-18
never had to wait for check in or after being checked in to start the session
2018-09-18
Joe was always super helpful and friendly in assisting me with my exercises.
2018-09-18
All techs were very helpful and knowledgeable
2018-09-18
Great experience with Kai. Very attentive and helpful.
2018-09-18
Crytal, Karl Both very helpful and courteous.
2018-09-18
Crystal, Karl. They are both TERRIFIC
2018-09-18
Amy as helped my balance and increasing my strength. Invaluable help. great at m onitoring my form.
2018-09-18
jared anderson plus some others whose names i did not catch. all very helpful
2018-09-18
ae
2018-09-18
Brian Schneider is a very nice person and professionally adept at demonstrating exercises, observing my activities, and offering useful/corrective feedback.
2018-09-17
great therapist, Kristen, make sure you give her all her vacations days she ask for
2018-09-17
Always happy to help and answer any questions
2018-09-17
Christal Liaw was excellent in helping out with the exercises and taking general care of me while I was here. She was very courteous and even worked a few drills with me when I was struggling. 10 out of 5.<br />
Karl was also great although we weren't paired much.
2018-09-17
Amy, Patrick
2018-09-16
Kyle .. Excellent has the potential to be one of your managers. keep your eye on him
2018-09-14
I had different aides, but all of them were very courteous and friendly.
2018-09-14
Julia is excellent
2018-09-14
Varies per appointment.
2018-09-14
The aides are all very accommodating and kind, the fitness area is always clean and state of the art, overall ambiance of area is welcoming and encouraging
2018-09-14
All of the tech/aids are wonderful and super helpful. They are patient when explaining new exercises and watch to ensure you are performing them correctly. They are very personal while assisting with the electric stimulation and ice/heat post session.
2018-09-14
Crytstal was always helpful and friendly
2018-09-14
I worked with Justin, Miranda, and Kevin most regularly. They are excellent techs who kept me informed and motivated. I never felt like I had to wait too long to get help from them, and they ensured that I had any guidance or extra help I needed. They're the types of people I want to keep in touch with long after I graduate :)
2018-09-13
Meghan was great and extremely helpful.
2018-09-13
Luke was really great - I loved working with him and I would recommend to others. My only constructive is to make sure only ~2 patients are scheduled at any given time per therapist - sometimes Luke had 3-4 patients in the office and this made it hard to focus fully on any 1 patient.
2018-09-13
Sophia, Christian, Miguel, Althea, Tawney , Chelsea all excellent .
2018-09-13
Meek - MY PENN STATE FRIEND! He was always so helpful during workouts when it was really busy. Always a good laugh while I was sweating. I'll see you at Tonic East!
2018-09-13
Front desk staff very friendly and professional. PT tech was excellent, friendly and always helpful. Tech staff varied each visit- all were very helpful
2018-09-13
Michelle (while she was still at Spear) was amazing, kind, funny and knowledgeable. Mercedes was a great cheerleader with an infectious smile.
2018-09-12
Prompt and courteous
2018-09-12
I have been coming here for over a year and had help from many techs. I really appreciate the help from Meek, Julia, Crystal and Justin. They have shown me techniques, improved my posture on equipment and helped whenever I had questions.
2018-09-12
I don't have a name but I've received professional and friendly treatment with every member of the therapy staff that I interacted with.
2018-09-12
no wait time it was great service
2018-09-12
Grace, Kristin, Marin, Chandler
2018-09-12
crystal was sweet and i'm confident she knows what she is doing.
2018-09-12
Tom Anderson is a real pro; knowledgeable, helpful, friendly. Couldn't have asked for a better trainer.
2018-09-12
Everyone at the front desk and in the treatment center are super friendly and helpful! I never had to wait to see Phaeleau and the techs were on top of everything. Even physical therapists who were working outside of hand/wrist therapy were welcoming and kind.
2018-09-12
Great front desk and never a wait.
2018-09-11
The staff and area at this place were really nice. Other than my pt, other physical therapists talked to me and asked about how I was feeling, which was very friendly of them to do and enjoyable.
2018-09-11
Phaeleau was great! I'm going to miss coming here! Everyone here is like one big family. My physical therapy was something I actually looked forward to coming in, rather that dreading the visits. He makes it fun by good conversation and jokes to distract you from any tougher exercises.
2018-09-11
Great experience with all - Tonne, Chelsea, Althea
2018-09-11
I worked with Denise several times on my first trips and really enjoyed chatting with her while doing my exercises.
2018-09-10
The staff, from the start of the visit to the end, is fantastic. Check in is super efficient. The treatment area is always very clean and organized. And the techs are always accessible and super helpful whenever I need. Manny was able to correct many of my movements that made it much more comfortable and allowed me to do them correctly where I felt like I was really progressing, Nadia also was super encouraging and wonderful to deal with. She always made sure that I was comfortable and had the instruction I needed which was always recognized and appreciated.
2018-09-10
Ari, Naz, Yin - They were all really professional and fun...they made the experience even more great.
2018-09-07
Polite, however attention sometimes was divided.
2018-09-07
crystal was nice and professional
2018-09-07
Everything was excellent.
2018-09-07
I think I could have been challenged more. It worked
2018-09-07
The entire staff is great to work with, always courteous and friendly.
2018-09-07
Louisa
2018-09-07
all the aides were very helpful. they always helped me with my exercises or corrected my posture if it was incorrect
2018-09-07
Everyone here is awesome. I had been to other PT places before and everyone at Spear is so much more welcoming and friendly.
2018-09-06
Lauren Calzolaio, good experience
2018-09-06
Nurys was attentive, helpful, fun - overall awesome to work with!
2018-09-06
Michael Virgile<br />
(Also Gabe and Carl)
2018-09-06
Aleks Kuta excellent job
2018-09-06
Spencer was my PT. He is terrific.
2018-09-06
I really enjoyed working with Gabe. He is always ready to jump in and help and keep you motivated!
2018-09-06
Shaun Whited
2018-09-06
Sarah
2018-09-06
Excellant experience with Brittany, Aaron, Nadia and Mercedez. They were all very Kind and helpful in my treatment
2018-09-06
I never waited more than a few minutes to be seen and everyone treated me great.
2018-09-05
Mercedes was amazing. She made the exercises fun and added to the positive overall experience.
2018-09-05
Luc and Crystal are AWESOME!!
2018-09-05
Ky was great and very helpful through the entire process.
2018-09-05
Drissa & Paul. I appreciated that they got to know my routines and watched out for my form. I felt that I got the right amount of help and attention.
2018-09-05
Gregory Moy
2018-09-04
Justin, Jess, and Breanne were all great and helpful
2018-09-04
Novisse, Drissa, Paul, and others were all great. Very good about demonstrating and coaching through new exercises and checking up during old ones. Friendly and professional. Always felt like my care was a priority.
2018-09-04
I worked primarily with Chelsea and Tani - both very friendly and positive and helpful
2018-09-04
You guys need to address the AC issue. It's unpleasant in there.
2018-09-04
Sophia (PT tech/aide) is great - friendly and helpful and inspiring .
2018-09-04
the only negative is that i'm sensitive to the cold and sometimes the room was too cold for me.
2018-09-04
lots of different people and all were great
2018-09-04
A very good experience overall. Thoughtful, caring staff
2018-08-30
terence
2018-08-30
All the techs and aides were pleasant, knowledgeable and worked well together.
2018-08-30
The team offers an experience like no other making this close to a second home.
2018-08-30
Jared
2018-08-30
Excellent
2018-08-30
Don’t know her name
2018-08-30
Dominica: perfect aid! perfect human <br />
Grace: so caring and so prompt! <br />
Jazz: such a fun and helpful person, it was great working with her<br />
Deanna: she is so knowledgable and so easy to approach for help!<br />
Denise: she is so smart and so pleasant to be around! <br />
<br />
Every aid was helpful and contributed to the wonderful, friendly atmosphere here
2018-08-30
Gabe was consistently attentive, helpful, and friendly.
2018-08-29
The front desk staff and techs always made an effort to get to know me. It helped make me feel like I wasn't just another patient, but that they really cared
2018-08-29
I had several, and they were all upbeat and genuine.
2018-08-29
Mercedes, Kwame, Nadia
2018-08-29
Kathleen was super friendly love her bedside manner
2018-08-29
Lexi and Kumi are excellent and I would recommend this facility highly
2018-08-29
The ladies at the front desk always greet me when I come in and they also remember my name, which makes this place feel really welcoming and friendly
2018-08-29
Yat/Ricky/Andrew
2018-08-29
I worked with multiple tech aides-- all great.
2018-08-29
The Techs were great, they would always introduce themselves, and I felt very comfortable working with them.
2018-08-29
Everyone is so friendly and helpful at 70 Pine!
2018-08-28
n/a
2018-08-28
Mercedes was very good
2018-08-28
The exercise area was crowded at times and I felt exposed at times due to lack of privacy.
2018-08-28
Yin was great!
2018-08-28
Nicole Surach and staff were a pleasure to work with.
2018-08-28
Everyone was exceptional
2018-08-27
Great staff!
2018-08-27
Zach, Jason, all great.
2018-08-27
Crystal and Karl. Excellent techs and very helpful and polite
2018-08-27
I think I worked with most of them
2018-08-27
It was all very quick. I was able to touchbase with therapist, complete exercise and get ice in just over an hour, which is perfect to keeping consistency in coming to therapy.
2018-08-27
kwami-personal, friendly and curtious. Mercedes-friendly, outgoing and kind. Nadia-veryfriendly, polite and thorough. All were professional and thoughtfull.
2018-08-27
Very great staff!
2018-08-24
I am happy to recommend Spear and especially Jason to anyone needing therapy!
2018-08-24
Miranda was very nice to me throughout my time here! She helped a lot with my different stretches.
2018-08-24
Mohit, Teegan, Amanda, Josh, and Rei were all super helpful. They were always quick to respond to questions and help explain exercises.
2018-08-24
Norvis was superb, always sweet positive and excellent in her explanations
2018-08-24
Don.<br />
this is my second experience doing physical therapy. I was skeptical when i began here because my previous p/t was not helpful or a good experience.<br />
But i have been so happily surprised.<br />
Don is super encouraging and so smart. <br />
He helped me heal and improve when I doubted it was possible.<br />
I'm so grateful.<br />
And each aide who assisted with my treatments was kind and helpful.<br />
Lovely people.
2018-08-24
All of the techs I worked with were wonderful.
2018-08-24
Good
2018-08-24
Ben and Tyler. Both very professional and very helpful.
2018-08-24
Karina was amazing! She was so friendly and nice. She was super encouraging during my exercises and I always felt support.
2018-08-24
Everyone! All the ladies and gentleman have been more than accommodating, instructive and supportive.
2018-08-24
Chris Ju. Very knowledgeable and he was willing to go out of his way to point out the proper way to do exercises or stretches, and was very encouraging.
2018-08-23
Greg and Kwame were helpful and easy to understand their instruction. Friendly and I would highly recommend to friends and colleagues.
2018-08-23
Crystal - she's great, always very helpful and attentive.
2018-08-23
George Padin
2018-08-23
Althea, Miguel, Tawny, and Christian are all super nice and professional.
2018-08-23
I worked with a lot of them and they were all great.
2018-08-23
Everyone is ALWAYS super friendly and helpful; sometimes it's kind of busy but I can always find someone to help.
2018-08-22
Overall a seamless experience that was very informative and useful.
2018-08-22
Worked with Grace, Chandler and Karina and all 3 were extremely professional and helpful
2018-08-22
A++++++
2018-08-22
Kathy Sarkisian
2018-08-22
Everyone was always so pleasant. Thank you.
2018-08-22
Amy, Andrew and Patrick
2018-08-22
John/Kwami are the best! They are very lovely, caring, attentive and professional. I always felt I was in good hands with them.
2018-08-22
Jeremy is a skilled practitioner who clearly thinks about his patients and works to find the right treatment solutions. He is a pleasure to receive treatments from.
2018-08-22
Andrew Ward, Pat Clay, Yat A. All staff was as genuinely friendly as can be. Made coming to PT less of a chore and more of something I enjoyed going to. Will miss them!
2018-08-22
Everyone at the Murray Hill location was amazing and worked together as a team to create an upbeat, therapeutic, healing environment.
2018-08-22
Al
2018-08-22
Andrew Ward was excellent as a tech/aide. He described my exercises with extreme precision and enthusiasm. He truly cares about his patients and wants them to succeed.
2018-08-21
crystal was an amazing aide. She helped me with a lot of my workouts and knew exactly what I needed.
2018-08-21
All wonderful experiences with staff at the front desk (knew my name as soon as I arrived and for every visit thereafter!) and the techs at the back.
2018-08-21
For as long as I have been coming to Spear, which is about eight months, the staff have been nothing but courteous and amazing. The desk staff greet me by name and are super friendly, and I've loved the experience I've had with every therapy tech and therapist I've met here.
2018-08-21
All of the tech/aides were so amazing! I'll never forget my first appointment when I was in a lot of pain and unhappy with the idea of such a long recovery process. Dominica must have seen the emotions on my face and made a beeline to my bench to talk to me. She immediately made me feel comfortable and the stories of her experience with acl surgery made me feel reassured. During the rest of my visits, she also took the time to correct my form for exercises and ensure that I was working the proper muscles. I really appreciate that level of care. I also really love Spear's model of having one therapist that works with you the whole time, but not necessarily one aide. Every aide that I worked with at Spear was so friendly and helpful. They were a wonderful part of my experience.
2018-08-21
Corey, he was great at putting on the heat wrap. <br />
Spencer was great as a PT
2018-08-21
Ari was 100% great!
2018-08-21
I had a few but they were all great! Nicole can provide names.
2018-08-20
Mike, Nas, and Ari made every visit incredibly enjoyable! Excellent techs!
2018-08-20
Juan and Mercedes are fantastic.
2018-08-20
Loved everyone.
2018-08-20
Amy, Andrew and Patrick all provided top notch service
2018-08-17
Cory, very nice
2018-08-17
Terence was a real pleasure to work with. Truly made the sessions enjoyable and very productive.
2018-08-17
My tech Julia exhibited complete and thorough knowledge of the exercises and informed me exactly how they should be done. Also, she was enthusiastic and helpful in every way.
2018-08-17
Ben Kraus<br />
<br />
gabe
2018-08-17
Terence was a real pleasure to work with. Truly made the sessions enjoyable and very productive.
2018-08-16
Nass and Yin were always supportive and always watching out for me to see if i needed extra help
2018-08-16
i had a lot of different techs, but they were all helpful. some were more knowledgeable about pt and attentive than others, but not a bad experience to report
2018-08-16
Kwame
2018-08-16
Ben and Tyler. Both very professional and very helpful.
2018-08-16
Kate esler all great, Kate the great!
2018-08-16
Stefanie was knowledgeable, informative, kind and compassionate. I felt completely comfortable with her and knew I was in great hands!
2018-08-16
I had the most excellent experience with all my visits and all my treatment. I never had any problems and everyone was extremely friendly. I was always comfortable and very happy to come to all my sessions.
2018-08-16
Amanda was a great PT!!
2018-08-16
Stefanie was knowledgeable, informative, kind and compassionate. I felt completely comfortable with her and knew I was in great hands!
2018-08-16
Brian Schneider was the tech that I worked with the most and he was incredible. He was extremely knowledgeable and helpful, and was ready to correct poor form and bad habits without ever coming off as pretentious. Also just extremely nice and likeable.
2018-08-16
Brittany Feld.
2018-08-16
Zach and Joe were great techs, they were always friendly and welcoming. They made me feel comfortable here and pushed me to do the work.
2018-08-16
Jamie was extremely professional, while making me feel comfortable and relaxed.
2018-08-16
The staff is wonderful. The Receptionists are always friendly and gracious. Again, I've never had a bad experience. No long waits and, of course, I am always made to feel comfortable. The therapy aids, AMANDA and KAYLA are a dream!! They seem to follow through with my therapist's instructions and monitor my PT exercises with care and concern.
2018-08-16
Drisa & Paul
2018-08-15
very nice people and quick to be seen
2018-08-15
Andrew and Yat are the best
2018-08-15
Tom
2018-08-15
Christian was very helpful with alignment directions in exercises. He pays attention to detail.
2018-08-15
Ninia
2018-08-14
Tyler & Reed - both super friendly, knowledgeable and helpful!
2018-08-14
Basically everyone. Everyone was great and made me feel at ease while helping me recover.
2018-08-14
Front desk excellent at 84th st. I had to remind those at 56th st. facility about payments.
2018-08-14
q2 - I mean, I never waited to go into the treatment area (except the very first day) so my length of wait was excellent because I didn't wait?
2018-08-14
Joe Costello
2018-08-13
Jon Bernfeld very good at explaining everything too me
2018-08-13
All extremely helpful.
2018-08-13
Kai and Brian were excellent. Very personable and easy to talk to.
2018-08-13
Kwame, Nadia: all good
2018-08-11
All PT techs and PT were kind and competent
2018-08-11
Jen Joslyn - She was wonderful! So kind and patient and helpful.
2018-08-10
Spencer Tran (my primary PT was excellent and) Kevin Okula (my primary tech, also excellent)
2018-08-10
good experience Yat, the best and friendliest person in this facility. She is Funny an serious and the same time.
2018-08-10
I worked with Patrick, Yat, Amy and Andrew. They were all great! always helpful, friendly, didn't let me wait too long in between exercises, an all together warm and kind and very professional.
2018-08-10
Alexandra burtman
2018-08-10
everyone was incredibly helpful and friendly.
2018-08-10
John, Mercedes and Kwame were all great
2018-08-10
Miranda and the whole tech/aide staff were always friendly and helpful.
2018-08-10
I had 2 techs while I was here, Nylesia and Kai. Both were ver helpful and knowledgeable in terms of the exercises and knowing when to increase my weight or pull back.
2018-08-09
Brian and Nailisia were both super nice and dedicated! Nailisia especially is a stickler for posture and form.
2018-08-09
john<br />
excellent therapist. came with frozen shoulder and now leaving with full range of<br />
motion in my arm.
2018-08-09
Christal has been more than helpful in supporting me throughout my exercises.
2018-08-09
All of the techs I worked with were excellent. Knowledgeable and professional.
2018-08-09
Everything was excellent!
2018-08-09
Staff are all very friendly and helpful.
2018-08-08
Always on time. <br />
Zach, Camille. Very great.
2018-08-08
Elizabeth Rollo
2018-08-08
luc riche
2018-08-08
Zachary Rosenberg
2018-08-08
Both Alisa and David were excellent to work with. Both were knowledgeable, friendly, and involved.
2018-08-08
Techs were all awesome!! Thank you!
2018-08-08
Phaeleau often worked with Julie (I think thats her name and Meek who were always awesome and attentive.
2018-08-07
Facilities are state-of-the art. Friendliness and courtesy of physical therapy tech/aide was unrivaled.
2018-08-07
Samantha Robin
2018-08-07
The front desk staff always got me taken care of very quickly and I never felt like I was waiting around. Similarly, the entire staff, including the PT Techs/Aides asked after me in a friendly social fashion, making it an overall enjoyable experience.
2018-08-07
Patrick and Andrew others are always there to assist me. To encourage me, and to do the therapy correctly. I welcome all of the help and guidance.
2018-08-07
Everybody is friendly, helpful, and manages the perfect balance of friendliness/professionalism.
2018-08-07
mainly just dealt with my PT
2018-08-07
had several techs I worked with. all were extremely friendly and helpful. I never felt uncomfortable asking questions. truly enjoyed working with them.
2018-08-06
All aides have been super super helpful, courteous and patient.
2018-08-06
Kathleen was amazing. She was always friendly and talkative and happy to have a conversation about treatment or anything else on your mind. She made it something to look forward to.
2018-08-06
Yat, Andrew, Patrick.
2018-08-06
Sometimes there are so many patients that I've waited 10-15 minutes, and sometimes it gets crowded in the PT area. But the staff have been super friendly and helpful through the whole process!
2018-08-06
I received help from Miranda, Al, Val, DeAndre and Justin. All were very encouraging and professional, and fun.
2018-08-06
I received help from Miranda, Al, Val, DeAndre and Justin. All were very encouraging and professional, and fun.
2018-08-06
was great.
2018-08-06
The only time I waited in the waiting area is when I thought I had a 6:00 appointment and I actually had a 6:30 appointment. Even still Kristen took me early so I wasn't waiting that long. I was always greeted by name by everyone at the front desk, which was really appreciated.
2018-08-03
Nivenne
2018-08-03
zack and Ben
2018-08-03
all very good
2018-08-03
Chandler and Grace were ANGELS. So helpful, warm and personable.
2018-08-03
i have never had to wait for session.. it is a fun atmosphere
2018-08-03
Awesome staff
2018-08-02
Only good experiences with every tech/aide I've had the pleasure of working with
2018-08-02
All the techs have been amazing!!! Putting up with me sweating profusely over all of the studio took a lot...
2018-08-02
downtown Zachary excellent<br />
uptown Crystal excellent
2018-08-02
Spencer Tran
2018-08-02
Rachelle is a top notch pro.
2018-08-02
chelsey and alex
2018-08-02
All were great
2018-08-02
Kwame and Kim were great, very easy to talk to and fun to work with
2018-08-01
Justin
2018-08-01
Josh, Ray, Kurt are always helpful and are very pleasant while providing assistance
2018-08-01
Anna was AMAZING! She taught me so much. Loved every moment. And so was Sophia and Chelsea! A fantastic team!
2018-08-01
Abby, Leslie, Mike
2018-08-01
All tech/aides were fantastic. They were extremely knowledgeable in which exercises to complete and made the overall experience better. I noticed that all aides made it a point to remember your name and make the experience personal. I seemed to work with Karina more often than others, she is extremely professional, courteous and thoughtful in her approach to treatment.
2018-08-01
Love NIk, Grace, Jack, Umid, Karina, Deanna, Kristin, Robin!!!! The best!!
2018-08-01
Kathy Sarkisian was helpful, knowledgeable, professional, and friendly. I enjoyed my PT visits with her and the aide staff and would recommend to anyone entering PT.
2018-08-01
Sometimes it has been a little slow to get through building security upstairs (outside of the clinic)
2018-08-01
Elana Schlansky
2018-08-01
All of the aides were very knowledgeable and thoughtful. I worked with a few different individuals throughout my various appointments, and they were all wonderful to work with.
2018-08-01
Julia was very helpful :D
2018-08-01
The space is OK, could use a little bit more to avoid bumping into other patients.
2018-08-01
Justin and Miranda were standouts. Justin especially was encouraging and supportive of whatever stage of the PT I was in. He also had an ease and confidence which was fantastic. Val was also fantastic and worked to ensure exercises were done correctly.
2018-08-01
Jared was awesome! Camille was fun to work with. Both always super friendly/helpful.
2018-07-31
I worked with several- most of them were pretty good. THe best were the ones who corrected me during the exercises
2018-07-31
Tyler Nightingale--always courteous and attentive, even when it was very busy
2018-07-31
I had a wonderful time doing my therapy at this location with all of these amazing people. Amanda is a very sweet and caring therapist. She takes her time to explain all of the questions you may have and tells you step by step what she's doing. Amanda also does her best to work on the area that is bothering you the most and what she does makes a difference. I would come back to her if i would ever need therapy and tell other people about the work she does. Thank you so much Amanda for listening to me and making my arm a lot better than when i came in. You're awesome!!!
2018-07-31
Patrick and Andrew have been very supportive and encouraging in my progress.
2018-07-31
Excellent experience. Justin was amazing and encouraging.
2018-07-31
Kwame, Nadja, Michelle<br />
All superb. Amazing positivity and enthusiasm.
2018-07-31
Laura is fantastic - I recommended her to two of my colleagues already. She is super supportive and lets you move a comfortable pace.
2018-07-31
Everyone I saw was friendly, helpful, and professional.
2018-07-30
Kyle Stupi provided excellent care
2018-07-30
Chelsea & Sophia were wonderful!
2018-07-30
I interacted with a few of them and they were all very nice and professional
2018-07-30
Kathleen Experience excellent
2018-07-30
Derek Lee: Derek took the time to explain everything to me and answer any questions I had. He was pleasant and great to work with.
2018-07-30
Despite everything about Spear being excellent, the procedure for entering the building is totally unacceptable. I have nothing but the absolute best things to say about Spear and every person at this facility. However, the frustration of going through security every single time (sometimes waiting behind many, many people) would seriously prevent me from recommending this place to anyone. I can't overstate how great Spear is and how horrible the experience of going through the security line every single time is, especially when you are in physical discomfort. It is a real shame. Any workaround would be helpful and much appreciated.
2018-07-30
Professional and very friendly.
2018-07-30
Everyone i encountered had a warm had a warm and cheerful disposition
2018-07-30
I mostly worked with Nalyssia who was great.
2018-07-30
Jared - very friendly and helpful
2018-07-30
Hellen and team / everyone , were a great help and really cared about progress and success of the treatment
2018-07-28
all good experiences with everyone who helped me! they demonstrated the exercises well, and made sure i was doing them correctly.
2018-07-27
Jason Kang. It was a good experience.
2018-07-27
I had several people help me and they were all very helpful
2018-07-27
Haley (name). She helped me. She was nice and patient. No complaints, everything was good.
2018-07-27
Justin often helped me during my visits at Spear and he is the BEST. Such a lovely, fun attitude and very helpful.
2018-07-27
Corina, Jasmin, Kristin, Dominica-all did a great job and helped a lot!
2018-07-27
elissa, christal and abe were fantastic and considerate but firm.
2018-07-27
Tyler, Ben
2018-07-27
Only issue is at times the location is very busy - the floor becomes too crowded. Jessie and the team manage this well, but keeping numbers limited would help.
2018-07-26
Narvees, Gale, and the rest of the tech/aide team were great.
2018-07-26
Christina was AMAZING!
2018-07-26
Gil
2018-07-26
Lukasz Mroz, awesome experience.
2018-07-26
Karl gave me an excellent experience.
2018-07-26
Andrew - motivating and clear!
2018-07-26
I've never had to wait before going to the treatment area and the front desk staff are always friendly and efficient. I've worked with different tech/aides and they have all been lovely.
2018-07-26
Everyone was extremely polite and kind.
2018-07-26
Techs especially Wendy and Bianca were knowledgeable and helpful!
2018-07-26
better customer service than Disney world
2018-07-26
Christina was always helpful and friendly!
2018-07-26
katherine sofia alana so easy to work with
2018-07-26
Jaimie Kinkler
2018-07-26
Kwame and Nadia were very helpful in instructing my exercises
2018-07-26
I never had to wait in the waiting room, I was taken at my appointment time every single time. Everyone was always super nice. I was always greeted by name at the front desk. Any questions or concerns that I had were always resolved quickly.
2018-07-25
The front desk staff is always courteous and respectful.
2018-07-25
Everyone was wonderful
2018-07-25
Everyone has been very nice and helpful.
2018-07-25
Everyone helpful and supportive
2018-07-24
Brea and Camille are really helpful in guiding me with the exercises.
2018-07-24
The aides were all exceptionally friendly. Occasionally I would receive seemingly contradictory advice depending on which aide was helping me (not the therapist). One aide (but only one) had a tendency to talk to me at length any time I asked a simple question (beyond just answering the question), which occasionally meant I didn't get to go through all my exercises in a session. But that was a minor issue and not a big deal.
2018-07-24
Workout area can get a bit cramped when mos therapists are on shift
2018-07-24
Techs especially Wendy and Bianca were knowledgeable and helpful!
2018-07-24
Derek, Christina were super friendly, helpful and awesome!
2018-07-23
Michelle and Kwame -- excellent experiences with everyone.
2018-07-23
Gabe
2018-07-23
N/A
2018-07-23
everyone was always extremely pleasant and helpful. Also very encouraging.
2018-07-23
Everyone was always super helpful even during busy times
2018-07-20
They ALL rock. THANK YOU to Amanda, Lynette, Rhonda and Jen.
2018-07-20
Numerous throughout treatment. All very helpful, enthusiastic.
2018-07-20
Justin is great!
2018-07-19
Reid was very helpful and friendly!
2018-07-19
Everyone was very helpful and welcoming.
2018-07-19
Justin, Meek, Julia and Katie have always been professional and friendly. I am glad to be better but sad to say goodbye.
2018-07-19
Yenny, Ari, Nicole - all excellent
2018-07-19
There was more than one, though Jenn is the one I most remember working with. Very positive and upbeat attitude. All were helpful, including those I am failing to recall the name of.
2018-07-19
Lisa Yirce was incredible! She really helped me through the couple months of PT and pushed me to try new things.
2018-07-19
deanna, domenica, denise, grace (sometimes), and I also did some session with Nicole as therapist
2018-07-18
All techs and aides are super friendly and very helpful. Apologies for not providing names as I'm bad with remembering names, but all at Penn Plaza are top notch!
2018-07-18
Nervies and Gil were both friendly, warm, and helpful.
2018-07-18
John Mackarey is a very talented and caring physical therapist. He helped me improve 100% and did it with good humor and a smile. He taught me so many exercises and stretches that I will take with me to better my back and health. Kwame was awesome helping show me exercises and forms and also had such a positive attitude. The entire staff helped my recovery tremendously.
2018-07-18
Joe
2018-07-18
Justin - always good. Most of the other techs I worked with have left.
2018-07-18
Jon Bernfeld, all good
2018-07-18
wonderful.
2018-07-18
Staff and techs/aides were all very friendly and helpful. The location is somewhat small and crowded.
2018-07-18
Phaeleau is an absolutel pleasure and a total pro. My hand is so much better and I enjoy our conversations very much.
2018-07-17
Mercedes was very friendly and helpful.
2018-07-17
Yat (the Spirit Queen) and Pat were both extremely friendly and helpful while assisting me in my exercises.
2018-07-17
Meghan King and Kayla are great!
2018-07-17
Kate and Wendy. Once did a session with Andrea when Kate was away. All 3 were great!
2018-07-17
Nicole, Arianna, and Yin
2018-07-17
Loved Nilesia! She was the best!
2018-07-17
Justin was personable and was able to multi task with grace. Even when he was not able to help me he always mad sure someone was there to assist me.
2018-07-17
I think I worked with most aides during the 11am-3pm shifts. All of them were kind, informative, and pleasant to work with.
2018-07-16
Cristal is charming Karl as well as the other aides are excellent too. Love the whole Spear staff
2018-07-13
Yat, Pat, Amy All were very professional and extremely helpful and patient (these are the people I worked with most often; everyone staff was excellent)
2018-07-13
Nylisia (sp?)was excellent! She provided very individualized attention, engaged patients genuinely, and was always upbeat.
2018-07-13
Everyone was amazing.
2018-07-13
Aid was very helpful,
2018-07-12
Anne Marie- she is amazing. I really appreciated her guidance. She knew a lot about form and I trusted her when she was helping me.
2018-07-12
John Mackarey
2018-07-12
Deanna, Matt, Justin are all great. I used both Deanna and Matt innerchangably as fit my schedule and theirs. <br />
All the aids were very helpful and sadly I don't know all their names.
2018-07-12
Camille was the most frequent tech / aide and she is AMAZING!! One of the best parts of coming was getting to work / chat with Camille
2018-07-12
Worked with numerous aides- all very helpful and attentive.
2018-07-12
Dominica was awesome! She always made sure I knew what I was doing, and was always super warm and friendly.
2018-07-11
LOVE the staff here. So fun and knowledgeable.
2018-07-11
Rebecca and Carly are amazing! Rebecca has been very warm and welcoming from the start, and has become a great friend to chat and giggle with during treatment. Carly began her apprenticeship about a month in to my treatment, and she had excellent bed side manner. Both Rebecca and Carly are true professionals, in every sense of the word.
2018-07-11
Nilesia and Brian - both excellent!
2018-07-11
Wendy
2018-07-11
The personable miens of the therapist and techs were superb, making it a pleasure to spend time and work out with the staff.
2018-07-11
kwame, michelle, Mercedes, everybody, was helpful, friendly and attentive
2018-07-11
All the aides were exceptionally nice.
2018-07-11
Jared/Jess they are so pleasant. Don't let them go anywhere!
2018-07-11
Amy/Andrew/Patrick - all fantastic!
2018-07-10
Very organized and clean
2018-07-10
Chelsea was the aide. She was helpful and attentive.
2018-07-10
Kathleen is so knowledgeable and confident that it made me look forward to my appointments, and I always felt so much better afterwards!
2018-07-10
Everyone I worked with at SPEAR in Chelsea was very professional and helped me towards my goal of recovering from surgery.
2018-07-10
Brian, Elecia, Melanie...all very helpful!
2018-07-09
Kathleen is so knowledgeable and confident that it made me look forward to my appointments, and I always felt so much better afterwards!
2018-07-09
I worked with Amarinda Parmar who is absolutely lovely. She guided me through exercises, did some hand manipulation, and suggested things I could do at home. And it all worked!
2018-07-09
Kurt
2018-07-06
Nilesia
2018-07-06
Greg Moy,and techs the best!
2018-07-05
Christina
2018-07-05
EVERYONE WAS GREAT AND VERY HELPFUL
2018-07-05
I have the worse memory with names but i can genuinely say Ive worked with almost every tech and aide because of the diff scheduling i had. Every one of them was nice and conversational.
2018-07-05
Ray was always very nice and helpful at the front desk. Michelle was great showing me exercises and nice to talk to .
2018-07-03
Brooke Ficara
2018-07-03
Excellent
2018-07-03
Christal Liaw
2018-07-03
I've had many, and they've all been great! Andrew, Yat, Natalia, Amy, and Patrick.
2018-07-03
The tech staff is particularly friendly and helpful. I worked mostly with Julia, and we bonded over soccer.
2018-07-03
Knowledgeable and professional staff helped me ease back into recovery.
2018-07-03
Meghan and Kayla were amazing throughout my time at PT! They were able to identify weak spots, so we were able to strengthen these particular areas.
2018-07-02
Everyone is nice and helpful. Thanks!
2018-07-02
Sam / Jess
2018-07-02
all the techs/aides were super friendly and extremely helpful - standout experiences with nicole and yin - but all in all, i truly enjoyed interacting with them
2018-07-02
Lights are very harsh when you are lying down for treatments
2018-07-02
Kristin was always very great to work with, very knowledgeable and helpful
2018-07-02
Mercedes and one other dark-haired woman (sorry I don't remember her name!) were both pleasant and easy to work with
2018-07-02
Lady at front desk was very helpful.
2018-07-02
Jeff is awesome. All staff are so positive and encouraging. I appreciate that they remember me, my family, my activities. I miss Ray, too!
2018-07-02
I have been helped by many staff and all were very helpful and attentive to details and all of them had a very upbeat attitude.
2018-06-30
I had mixed experiences with the people at the front desk of Midtown 44th. I experienced some problems with billing and it took many phone calls over the course of several weeks to sort out the problems, in my opinion partially due to the lack of care about those problems from the staff at the front desk that I was in contact with. Several times I was told I would receive a follow-up phone call within the next day, would not receive a call, had to call back myself and eventually visit in person just to get a response. The physical therapy treatment I received was excellent, but the experience with the front desk was definitely a negative.
2018-06-29
Everyone here is AMAZING. Friendly, happy, really a joy to spend time with. PT quickly became the highlight of my week.
2018-06-29
MARISSA
2018-06-29
Everyone was great
2018-06-29
They were readily available to help whenever i needed assistance with the machines!
2018-06-29
Alyssa was a pleasure to work with and very knowledgeable and helpful.
2018-06-29
Zach - great! Friendly and attentive.
2018-06-29
I worked primarily with Kyle. I also had appointments with Becca and Justin.
2018-06-29
They were always very corteous and helpful the few times Kathryn asked someone to help me with something. I don't remember their names.
2018-06-29
everybody was great
2018-06-29
Sam- everything was great. The only complaint I might have is that when (any of the therapists) are seeing multiple patients at once, sometimes there is lull time in between exercises while waiting for direction and it can eat up a lot of the hour, could be more efficient.
2018-06-29
Terrance
2018-06-28
Crystal is excellent
2018-06-28
Nas and Yin are super friendly and helpful
2018-06-28
Nas was very helpful and motivating!
2018-06-28
friendliest staff. everyone always pitches in to help you with an exercise. everyone is so courteous to each other too. such a nice enviornment
2018-06-28
Nalesea
2018-06-28
Tyler very good experience
2018-06-28
Caitlin Murphy was excellent and very knowledgeable
2018-06-28
Elaine and Leah are magicians! Love the growing tech team!
2018-06-28
MIguel assisted on most of my visits but I also worked with a few others. MIguel demonstrated a great attention to detail and helped me through a lot of my exercises.
2018-06-28
Techs and aides are awesome! They are always standing by and notice when I am unoccupied or have questions. They are knowledgeable of the stretches and exercises, and they're also not hesitant to ask others for clarification.
2018-06-28
Nilesia has been fantastic, always attentive and helpful. Correcting me when needed and always positive.
2018-06-27
Kwame was always very helpful in demonstrating exercises and assisting with any equipment.
2018-06-27
they we're all great, knowledgeable and helpful
2018-06-27
john and Kwame were very helpful and friendly
2018-06-27
I worked with several tech aides and they were all phenomenal
2018-06-27
Michelle, Nadia, Kwame, Mercedes
2018-06-27
Ben Kraus - friendly, keeps up the pace and explains exercises and their purpose clearly
2018-06-27
There were several techs/aides who helped me with my treatment. Each of them was consistently helpful, considerate, intelligent and kind -- I didn't learn all of their names but Kwame, Michelle, Francesca were the three people who helped me on a consistent basis.
2018-06-27
all of them
2018-06-27
I've always had good experiences at SPEARS. Sometimes during busy hours the rooms filled a little crowded but it's never prevented the exercises.
2018-06-27
Wendy - attentive, friendly, and knowledgeable. She has to keep many balls in the air and doesn’t seem to get overwhelmed
2018-06-27
Gabe was wonderful. He would make sure I was doing all of my exercises with proper technique.
2018-06-27
Marc and all the assistants were professional and prompt in providing me instructions and guidance with all my exercises.
2018-06-27
Gabe Sanchez and Cristal Liaw made my SPEAR experience exceptional. Would not have been the same without them. I recommend they both get raises.
2018-06-27
Julia and Justin
2018-06-27
Excellent service all around. No waiting period at the desk, and everyone I interacted with was courteous and helpful.
2018-06-27
Marisa is dynamite as is the entire staff - so helpful encouraging and friendly
2018-06-26
Rayena
2018-06-26
Karina, Marin, Jasmine all were very pleasant to work with.
2018-06-26
Jazz is wonderful! All the other aides are very helpful.
2018-06-26
Great. Facilities are a bit cramped and crowded though
2018-06-26
Althea and Alana
2018-06-26
Meek, Justin, and Chris have all helped me with exercises and were all extremely friendly and helpful and guided me through everything smoothly.
2018-06-26
Joe was really helpful and considerate
2018-06-26
It is hard to describe the joy i feel when arriving to the treatment area to Amanda's latest riddle.
2018-06-26
No complaints
2018-06-26
Hannah and the tech aids we're all fantastic. Great attitudes and very friendly. They made me want to come in for PT.
2018-06-26
My only complaint was that occasionally I was forced to endure that goat-roping country music. That was horrid.
2018-06-25
Ben conducted a thorough assessment and created a treatment plan that sorted out my lower back pain
2018-06-25
Everyone was incredibly warm and welcoming, and the front desk staff were warm in their greetings and efficient in taking care of payment so I could get downstairs. All of the therapists and support staff were helpful and friendly.
2018-06-25
The staff is outstanding!
2018-06-25
Aides all very good, especially Paul
2018-06-25
Justin particularly was supportive and kind!
2018-06-22
Every person I've interacted with here is extremely friendly and accommodating. I have always felt taken care of and listened to each time I come here.
2018-06-22
Everyone did their job professionally and with kindness. I worked with Julia
2018-06-22
Justin. Justin was so sweet and really cared to help me get to where I want to be. I felt like I was working with a friend and felt totally comfortable with him!
2018-06-22
All the techs and aides were wonderful and helpful
2018-06-22
Ari is the BEST! She has been so helpful over these last few months :) Also all the other techs over the last 5 months have all been so kind and very helpful. I never felt lost or confused, people were always watching out, making sure I was good.
2018-06-21
Rey was amazing, anytime she saw me she greeted me. It meant a lot that she learned my name and was always a friendly face.
2018-06-21
Justin was excellent! Even though a couple times I would be very sore afterward, it was still very helpful in the long run.
2018-06-21
omi? he was great and very sweet
2018-06-21
Ben, Ninia, Tyler
2018-06-21
N/A
2018-06-21
I never really had to wait for an appointment and was allowed to start early if I got here early which was good.
2018-06-21
Mike is super knowlegable, helpful, patient, encouraging with techniques that enabled me to maintain and perform home exercise program correctly consistently. Christal is thoughtful, personable, helpful and anticipates where help is needed
2018-06-21
Everyone I worked with was knowledgeable and pleasant!
2018-06-21
Michelle Dearwater
2018-06-21
Paul. Excellent. Wonderful disposition
2018-06-21
PT Techs and PT were great! Spear PT is lucky to have them!<br />
<br />
Front desk personnel could be more attentive to clients who arrive and are trying to check-in.
2018-06-21
Althea was the one who typically helped me - always helpful
2018-06-21
Sometimes a bit tight with how many patients and limited floor space for moving exercises
2018-06-21
Ariana Thakurdeen - She's the greatest! Always helpful and asks about things going on outside of PT too.
2018-06-21
all of the aides were excellent. Very helpful and nice.
2018-06-21
Everyone seems so happy and enjoying their job
2018-06-20
All great!
2018-06-20
I always looked forward to physical therapy as the clinic atmosphere was always positive and fun
2018-06-20
Kurt, Josh, and my aides were all really awesome. Always pleasant, helpful, and nice to be around.
2018-06-20
The changing area is perfect, and the waiting area is fine. I only waited when I was early, and even then I was usually taken early. I never had to wait long.
2018-06-20
Tyler Nightingale --EXCELLENT
2018-06-20
Excellent - Calm and Friendly
2018-06-20
The front desk people got me checked in very fast and the aides were always there to lend a helpful hand.
2018-06-20
Great and friendly customer service
2018-06-20
Everyone was welcoming and supportive. A very safe environment regardless of who came in. Loved it!
2018-06-20
I've had several. Jasmine, Corina and Nick were all fantastic - very helpful, friendly and professional.
2018-06-20
Everyone I encountered -regardless of whether I worked with them directly- was welcoming, pleasant, helpful and friendly.
2018-06-20
Kate is the best—very encouraging and attentive to issues regarding pain.
2018-06-20
Brittany is a vert caring and kind woman. She was clear in her teaching me and made the sessions fun
2018-06-20
Always felt at ease with Josh. Knew that I was in good hands. He did a great job connecting with me, asking questions, explaining why we were doing certain activities, the extent of my injury and the timeline for recovery. Kept everything on track.
2018-06-20
Driesa,and Norvis , They were in tuned to me while I did my repetions.
2018-06-20
Camille - very helpful and positive
2018-06-19
All of the tech/aides were superb. They gave me 1:1 attention when I needed it, showed me new exercises or corrected form and were always up to speed on my condition/progress, especially Camille.
2018-06-19
Sam Robin was amazing!
2018-06-19
kwame michelle nadia are all great. They are a good team with my therapist lead!
2018-06-19
Miranda, Al, Val, Diandre were great!
2018-06-19
All good experiences!
2018-06-19
- only thing to note is that some of the physical therapist assistants were not very professional (inappropriate comments, didn't seem to know what they were doing with the exercises)
2018-06-19
Jasmine, Karina, Kristine with a K
2018-06-19
I forget, sorry! It was often a little hot in the treatment area so I got pretty sweaty. I felt self-conscious when I went back to the table.
2018-06-19
Everyone I worked with was friendly and attentive. At first I didn't realize I needed to speak up when I finished, since sometimes an aide was working with multiple people at once, but once I got into the flow of it, I had no issues.
2018-06-19
I love Niveen! She was always so cool and laid back and helped me reach my goals without pushing too much on me at once. Everyone else I worked with was also incredibly nice and friendly. Made getting up in the morning not as bad.
2018-06-19
Dominica was great to work with. She was helpful in explaining the exercises, correcting my form, remembering any discomfort I had from one session to the next, and she was always bright and cheery. Working with her was a highlight of the morning,
2018-06-18
Katherine Sarkisian
2018-06-18
Kwame and Nadia. No bad experiences. Everyone was pleasant
2018-06-18
Jason kang, he was very helpful in my recovery and helped a lot overall
2018-06-18
Amy and Yat
2018-06-18
Luc Riche
2018-06-18
Miranda and others. everyone was helpful and nice.
2018-06-18
Everyone was super attentive - I never went more than a minute or two without someone noticing that I needed help / further instructions!
2018-06-18
Diandre, Alec, and Miranda regularly worked with me and they were all great.
2018-06-18
Josh was awesome, and so was Nilesia.
2018-06-17
All of them were very friendly and attentive.
2018-06-15
Nilesia was my tech for most of my appointments and was amazing - she helped me understand the science behind what I was doing and also was very encouraging. I felt 150% supported and it really helped me work harder in the exercises. She made me want to come back every time.
2018-06-15
Karina and Jazz. They both made me feel comfortable and were fun to talk to and make jokes with.
2018-06-15
marc very good
2018-06-15
excellent experience with both!
2018-06-15
Just the right blend of friendly and demanding to inspire me to strive for results, he read me correctly very quickly!
2018-06-15
Gabe, very good experiences
2018-06-15
I worked with Gabe and Crystal. They were both excellent supporting the therapist and assisting me during visits. They are a joy to work with.
2018-06-15
Crystal was great
2018-06-15
Everyone!
2018-06-15
ALL VERY GOOD AND VERY HELPFUL
2018-06-15
Quame (sp)
2018-06-15
KWAME KIM EXCELLENT
2018-06-15
Kathleen is a fantastic therapist.
2018-06-15
Mary. The experience was helpful. She explained what I should expect and what she was going to do. She also asked about my goals and my part of the treatment. I didn't mention this to her, but her cold hands felt relaxing!
2018-06-14
Pat, Yat and Andrew
2018-06-14
Val and D'Andre in particular were lovely.
2018-06-14
Michelle and Kwame excellent very friendly and helpful
2018-06-14
Jen is terrific, knowledgeable and kind.
2018-06-14
Ariana
2018-06-14
Nicole - she was super good and patient!
2018-06-14
Jasmin and Kareena were very good. They corrected any technical problems I had, were approachable and good to be around. They made the atmosphere friendly and had some good laughs
2018-06-14
Nadia and Kwame are amazing- they make the patients feel at ease while being helpful and courteous
2018-06-14
jamie is the best
2018-06-13
Staff is friendly, knowledgeable and very helpful. Only thing that could be better is treatment area could be a bit bigger.
2018-06-13
Gabe<br />
Super nice and friendly. Very helpful.
2018-06-13
Great experiences with the Techs on the floor during the AM and PM sessions! They were extremely knowledgeable in training athletes and ensured I properly performed my exercises. They have really changed my running form and now I don't have any pain in my shoulders!
2018-06-13
Marrisa Speno was my PT, she was excellent! She explained why I was experiencing pain and taught me self management techniques.
2018-06-13
I found all of the techs who assisted Christen were very knowledgeable and attentive.
2018-06-13
Everyone was super friendly, I liked that they showed interest in my daily life and didn't just see me as a patient who came in and did exercises and left
2018-06-13
honestly can't remember all the techs names, but truly, an excellent staff who were always helpful with postures and kindly making physical adjustments. developed a particularly good relationship with domenica, but really, everyone was super
2018-06-12
Really enjoyable experience. Every staff member I encountered was friendly, attentive and welcoming.
2018-06-12
Jon was excellent and a wonderful therapist and person. He and the rest of the staff made it a good experience every time I came.
2018-06-12
Amy Nathan
2018-06-12
jerard
2018-06-12
Had multiple over the course of my PT and all were very friendly, knowledgeable and easy to work with.
2018-06-12
multiple aids all great
2018-06-11
Norleese - super encouraging and friendly
2018-06-11
All of the techs were excellent and attentive.
2018-06-11
Made lots of friends while at Spear. Everyone was excellent and always friendly.
2018-06-11
I had a wonderful experience with all of the staff at Spear PT. For aides, I worked mostly with Kwame who was an absolute pleasure. He was helpful, enthusiastic, knowledgeable and patient. He really made the whole visit so enjoyable. I also occassionally worked with Nadia who also was so helpful and easy to work with.
2018-06-11
Justin. Very helpful, professional and effective.
2018-06-11
Tthis place has improved, I remember how small it was.
2018-06-11
Nilesia was absolutely wonderful and I really recommend her to anyone who needs help.
2018-06-11
Zach, Jared, Jessie, Carley. All good experiences. All experience was good/.
2018-06-11
AJ paced me well through the exercises. I am happy with my progress.
2018-06-09
everyone is good !
2018-06-08
Greg was really great; Kwame is always super helpful and great to have around
2018-06-08
Justin and Katie were both excellent!
2018-06-08
Kathleen
2018-06-08
The PTs and tech are awesome! Always look forward to coming in and working with them.
2018-06-08
That's a no shitter
2018-06-08
I've had multiple tech/aides and they have all been very patient and helpful.
2018-06-08
Worked with many aides, all fantastic
2018-06-08
Tiffany is always there bright and early when I come in
2018-06-08
Kate is the best—very encouraging and attentive to issues regarding pain.
2018-06-07
Nicole, Shameek, and Justin were all incredibly helpful and fun to work with. They always take the time to make sure you're doing everything properly and listen to your questions and concerns.
2018-06-07
Mercedes & Michelle
2018-06-07
Sometimes felt that treatment area was very crowded
2018-06-07
I have no negative comments, everything was wonderful here.
2018-06-07
the only minor comment is that the place can get a little crowded and patients have to play a game a Tetris from time to time to do their exercises. more space or fewer patients at any given time would make for a more comfortable/efficient environment.
2018-06-07
Nilesia was great! She worked me hard and made sure my form was good, etc.
2018-06-07
worked with all the techs and everyone was always fantastic, helpful, and attentive
2018-06-07
For the most part, Ari, Jennifer, and Nicole worked with me. They are AWESOME! In particular, Ari was always on the ball, helping me get from one set of exercises to the next and making certain that I had whatever equipment I needed.
2018-06-07
Kwame and Michelle were very helpful with assisting in my exercise program and always knew which exercises I had to complete next
2018-06-06
don't remember everyone's names but everyone was extremely friendly and helpful.
2018-06-06
Dominica, Deanna, Jazmin, Karina, Merin, Alexa, Janhvi, Nik - all were professional, friendly, clear with corrections, and made the treatment fun :)
2018-06-06
i found everyonw to be courtous, polite, knowleges and listen to my complaints
2018-06-06
Rhonda and Amanda always got me set up right away and asked how I was doing, they're great!
2018-06-06
Nilesia Hall <br />
thumbs up
2018-06-06
It's so clean, airy and nice in the treatment area. Love the music!
2018-06-06
I was always welcomed by everyone by my first name (and never by a diagnosis), whcih adds to an overall pleasant experience
2018-06-06
Everyone is extremely helpful and have a knack to making the exercises fun. Enjoy the banter of the staff as well. With regards to wait, I have never had to wait!
2018-06-06
Diandre was great to work with, very helpful and friendly.
2018-06-06
Nicole was great as well! Really got in there to loosen up my leg and work out knots and the tightness.
2018-06-06
I worked with a variety of aides throughout my treatment and all of them were friendly, personable, and knowledgeable. They ensured exercises were completed properly and safely and were always available to provide pointers or help when I had a question.
2018-06-06
Crystal + Gabe are super friendly and helpful!
2018-06-05
Tyler was always available and ready regardless of working with other patients including a time or two when I wanted to come in early.
2018-06-05
Dominica, Deanna, Jazmin, Karina, Merin, Alexa, Janhvi, Nik - all were professional, friendly, clear with corrections, and made the treatment fun :)
2018-06-05
All of the staff members were equally attentive to your needs throughout each session, especially Kwame!
2018-06-05
Gabe was my primary tech/aide and he was just wonderful! Always friendly and helpful!
2018-06-04
Kathy Sarkisian
2018-06-01
The staff at the treatment area were always courteous and helpful. There were a lot of hands to help with equipment, form, and anything else I might have needed.
2018-06-01
Everything was excellent. Things were ready for me to start as soon as I walked in. Everyone is very nice.
2018-06-01
Kyle Stupi<br />
Jess P<br />
Jared
2018-06-01
Everyone has been fantastic. Would enthusiastically recommend to anyone who needed physical therapy.
2018-05-31
In one particular situation, I was next to a man that was basically being rude to a tech/aide and they demonstrated more patience than I've ever had for anyone. They took a terrible, stressful situation listening to this guy, and diffused it. It doesn't seem like anyone has bad days here?!?!
2018-05-31
Ariana/Jen - they are amazing. Instantly friendly and caring. Very patient with showing how to use the various equipment.
2018-05-31
Phaeleau Cunneen
2018-05-31
Gabe and Crystal. Both very helpful and friendly and always available to help. Knew what to do.
2018-05-31
Ben, Troy all good
2018-05-31
Joe Losurdo
2018-05-31
Crystal and Gabe
2018-05-31
Kathryn is incredibly friendly and prompt. She is always in a positive mood, and always on time.
2018-05-30
Kwame -- always helpful, attentive, friendly and cheerful
2018-05-30
Again, no complaints!
2018-05-30
Andrea did a great job focusing on my pain and really treated me well. She was attentive with the exercises and truly focused on healing me. Excellent job Andrea!
2018-05-30
Mohit
2018-05-30
The staff was universally great.
2018-05-30
Kyle Stupi -- he was easygoing but very professional.
2018-05-30
Entire staff super nice
2018-05-30
Wendy is always ready to help, and stays on top of everything in a sometimes crowded space.
2018-05-30
D'andre & Miranda are great. Energetic and always in a positive mood. Made me look forward to coming to appointments
2018-05-29
Alyssa and Crystal were fantastic
2018-05-29
I had a few but they were all really great and the hand-of from therapist to tech went really smoothly
2018-05-29
lovely staff overall
2018-05-29
Everyone was super nice and welcoming! Amy, Joshua, and Amanda were all very nice to me, as were a couple of other staff members I interacted with (never got their names unfortunately!)
2018-05-29
The vibe at Spear is super positive.
2018-05-29
No wait time <br />
Zach, Camille, Jess all incredibly helpful and specific. They know what they are doing.
2018-05-29
I've had different aides but they've all been great.
2018-05-29
Very professional and comfortable environment
2018-05-29
UES tech aides were wonderful.
2018-05-29
Val was my tech/aide about 95% of the time. He always acted in a pleasant and professional manner, and demonstrated very clearly the exercise program which I learned. I was very fortunate to have Val as my tech as he created a very positive experience for me.
2018-05-25
Techs were all available for questions and were very nice.
2018-05-25
Michelle, Kwame, Nadia
2018-05-25
Everyone is so nice and caring! Very fun environment with work hard play hard mentality
2018-05-25
David
2018-05-25
Kwame, Nadia
2018-05-25
Nilesi was great, great at making sure I was doing everything properly, all while being very friendly and conversational. Made the time go by very quickly.
2018-05-25
Sam was great!
2018-05-25
Josh, AnnMarie, Rachel and many others. And everyone at the front desk. All very good!
2018-05-25
Deanna very pleasant and cheerfull. Was encouraging at all times.
2018-05-24
This entire team of PT's and PT aides went above and beyond for me. Extremely nice, helpful, and always provided positive re-encouragement. Marc was mainly my PT with Rachelle filling in.
2018-05-24
Gwen
2018-05-24
Camile Jonna was with me every step of the way. She didnt make fun of me when i had the 1lb. weight and struggled to lift them and she was proudly there when i graduated to the heaviest of weights. She honestly was a great coach, a fantastic teacher and great friend throughout this whole experience. I wish her luck a PT in the near future, she will be awesome!
2018-05-24
Kwame was outstanding- helping assist Kristen with my exercises and showing me proper form
2018-05-24
Jen and everyone else was wonderful! They always said hi and were very helpful with the exercises.
2018-05-24
Everyone here has been amaaaazing! I'm so thankful for Josh, who was always ready to help with towels/ice/literally anything.
2018-05-24
Gwen and Kurt Both very good
2018-05-24
(I had very little interaction with the techs/aides.)
2018-05-24
Every visit was very pleasant I never had to wait.
2018-05-23
Ray is a pleasure to have around. She is always upbeat, positive, and goes out of her way to greet me by name when I come into the gym.
2018-05-23
Both great and friendly.
2018-05-23
The aides were an integral component of my recovery, always very knowledgeable, adjusting me as needed and overall super friendly. Really amazing atmosphere at this location - highly recommend to all my family and friends due to hospitality and care I have been given at this location.
2018-05-23
The were all lovely and professional.
2018-05-23
Katie Schmidt
2018-05-22
Josh was great throughout the sessions I attended at Spear and was able to promptly get the appropriate equipment I needed including weights and icing at the end of the session.
2018-05-22
I had a few. I don't remember each person's name but I felt they were attentive and good.
2018-05-22
Kathleen provided excellent service in facilitating my speedy recovery from my broken elbow and torn tfc.
2018-05-22
All of the techs were very helpful and showed sincere care for patients.
2018-05-22
All techs were fantastic
2018-05-22
Wendy
2018-05-22
Lauren, Patrick, Andrew and the rest of the staff were caring and very professional.
2018-05-22
Sarah - she was great.
2018-05-22
Never wait for an appointment, might be because I was always running behind (so sorry). Techs are the best, especially Val, who I worked with most often. They all have such great attitudes.
2018-05-22
Good
2018-05-22
great experience
2018-05-21
all excellent
2018-05-21
extremely professonal
2018-05-18
Ariana, Jen, Abby. They were all amazing and very helpful throughout my recovery process.
2018-05-18
I had Hannah and Miranda and both of them were incredible. Super helpful, made me super comfortable and are super funny and caring about their patients as people.
2018-05-18
I had confusion about the insurance coverage and the front desk was extremely patient with me and helpful.
2018-05-18
Meek, Katie and Justin were always there for me
2018-05-17
Consistently a pleasant experience.
2018-05-17
I was always called by name which was awesome. I never waited to be seen, so long as I showed up on time. Everyone here was always really nice and very helpful whether they were working with me directly or not.
2018-05-17
all of them
2018-05-17
Ray, Nilesia and Brian have been great throughout my entire visits.
2018-05-17
eberyone was great, everyone knew the names of the patient and it made it very comfortable
2018-05-17
Some aides were new and stood around not helping. I had to ask them what was next.
2018-05-17
I worked with Camille and Zach who were both attentive and considerate.
2018-05-17
Everyone who works with David were wonderful
2018-05-17
Virtually all of the techs/aides worked with me and they were all extremely patient, clear, polite and great to work with.
2018-05-17
Great stafff
2018-05-17
Olivia, Gabe Christal all provided excellent care.
2018-05-17
Casey and Drissa
2018-05-17
Nilesia provided amazing in-depth training to help bring my body back to normal. Her focus on maintaining perfect form and attention to detail in everything that was done helped me tremendously. She is very easy to work with and so sweet.
2018-05-17
Nylesia was fantastic. In addition to helping keep me on track with my exercises and making sure I was showing the right technique, she was supportive when my morale was low and wasn't feeling 100% which helped keep me going.
2018-05-17
Mostly worked with Domenica, who was knowledgeable, patient, and explained the exercises clearly. She's great!
2018-05-16
Everyone was very nice!
2018-05-16
Grateful to the entire team for making me feel comfortable and assisted in helping to overcome my back pain.
2018-05-16
Alyssa and Natalia both always took the time to show the exercises an additional time, or anticipate my needs, always friendly, and always made me feel comfortable.
2018-05-16
Justin was great!
2018-05-16
Kwami always help me a lot.
2018-05-16
Gabe -- always helpful, pleasant, knows his stuff<br />
Cynthia -- ditto<br />
Crystal -- ditto
2018-05-16
I worked with Kwame, Nadia and Meech. My experience was excellent with all three.
2018-05-16
Nilesia has been such a joy to work with. She is always incredibly positive and has really helped me overcome a difficult injury. I will truly miss working with her and seeing her on a regular basis.
2018-05-16
I couldn't ask for a more pleasant environment
2018-05-16
Althea- very friendly and helpful
2018-05-16
Justin and Katie were always so ready to help and great to work with!
2018-05-16
Miranda and Diandre where very professional and helpful with each therapy session, knowledgeable and patient.
2018-05-16
Melanie was great
2018-05-15
miguel, chelsea <br />
everything was good
2018-05-15
Mike- he was a good physical therapist- the exercises he had me do were good and very helpful.
2018-05-15
when I first starting going not all of the staff was friendly besides my PT, Aide, and front desk. I was going 3 times a week and you would think others would say hi. I went to this office for 5 months. Camille, Zack, Leah, Joe and Jesse were always pleasant and the best! Kyle was beyond amazing and helped me so much!
2018-05-15
various techs
2018-05-15
Never had to wait long. They sent me right down. <br />
<br />
Jessie is a nice person.
2018-05-15
Kathryn was very nice. Darrin and Josh were also very helpful.
2018-05-15
Interacted with multiple: Val, Meredith(?), D'ante, etc. All good experiences. Friendly and helpful.
2018-05-15
John and Quame were always helpful, easy to talk to and completely understood my issue and source of pain
2018-05-15
Lia was great. She did an excellent job in explaining the treatment plan. She was sure to push me a bit when I needed it. Overall she is very professional.
2018-05-14
excellent therapy
2018-05-14
Lea Amine
2018-05-14
Joseph
2018-05-14
the entire staff was extremely helpfuyl, pleasant, knowlwgeable, informative, courtiopus and mae it a very good experience
2018-05-14
Jeremy and all his supporting staff were excellent teachers and PT professionals. Jeremy worked with me for over 6 months, always making sure I was progressing through my treatment and that I was always challenging myself to get to new heights.
2018-05-11
Everyone was incredibly friendly and made me feel at home. Made that much easier to get better
2018-05-11
It's just slightly noisy and crowded in the treatment area.
2018-05-11
All aides were caring, helpful, friendly, diligent. Positive attitude, great sense of humor.
2018-05-11
Everyone is friendly, everything is clean, I rarely waited for anything
2018-05-11
juan is my tech, all the aides are super helpful and friendly
2018-05-11
never had to wait; in fact they always took me even when i was five minutes early. Front desk is friendly and professional. The entire staff is friendly; it is obvious that the work environment has a positive supportive culture.
2018-05-10
Justin is awesome! He was always helpful and pleasant to interact with
2018-05-10
I enjoyed working with Kristen Markoe during my time at Spear. Her treatment and care was of the upmost quality. She listened to my experiences and concerns and answered all m y questions. I welcome working with Kristen again should the need arise.
2018-05-10
Yat and Alyssa, Pat, enjoyed working with them all
2018-05-10
Alex was wonderful. One of the best techs I have ever had. She really tailored my program according to my needs and abilities. She also taught me a wide array of exercises so that I don't get bored doing the same ones over and over. All of the aids were also good.
2018-05-10
Spear is a very clean facility and the team is constantly cleaning equipment. I am a nurse and paid close attention to the cleaning procedures in between patients. I can honestly say I never had a bad experience with an tech/aide while here.
2018-05-10
front desk staff the best very professional and helpful
2018-05-10
Wendy, Mackenzie were both helpful and kind
2018-05-10
I mainly worked with Al and Val. I found them both to be very friendly, helpful and professional. They gave good tips and form, etc, answered all my questions and were very supportive
2018-05-10
Aide was Catherine/Katherine (not sure of spelling). She was always great, super helpful and friendly.
2018-05-10
Kristen Markoe, great experience. She gave clear, encouraging instruction, rigorous therapy, and great explanations of what she was doing and the benefit it would have. Kwame did a wonderful job walking me through exercises.
2018-05-10
Nalesia was super friendly and kind, easygoing, and ensured I had correct form and was challenging myself.
2018-05-09
everyone was great!
2018-05-09
Casey. Great.
2018-05-09
Patrick was attentive and motivated for me to complete as many exercises as I could.
2018-05-09
No wait time upon arrival.
2018-05-09
Everyone is friendly and welcoming.
2018-05-09
Bhavik, Drissa and Khalid
2018-05-09
All were friendly, well-trained, and quick to help.
2018-05-08
Nadia - good experience
2018-05-08
Juan, and everyone else too, was fantastic.
2018-05-08
Cassie. Excellent
2018-05-08
Had a variety of techs. All of them were awesome and super helpful.
2018-05-08
Never had to wait. Tyler and Deanna are excellent at time management.
2018-05-08
Abby<br />
Ariana<br />
Mehul<br />
They were all very helpful and responsive
2018-05-08
Excellent working with Ray and staff
2018-05-08
Not applicable to me
2018-05-08
Val - he was great! attentive, right level of laid back, funny
2018-05-07
Always super helpful; aides always corrected form where it was needed, not there just to watch or count, but were very helpful
2018-05-07
I worked with a number of aides and they were all very attentive and kind. I did not really interact with the people at the front desk, and wasn't really aware that I needed to check in or wait. I appreciated that the people at the front desk trusted me to go into the treatment area on my own.
2018-05-07
Brett Warner
2018-05-07
worked with all aides, they are all very pleasant, but sometimes they are not very careful with the details of the exercises, and the devil lies in the details!
2018-05-05
Laura was amazing. She answered all of my questions (there were many) Everything that I was asked to do to improve my condition was explained to me.
2018-05-04
Steven/Katie - Great all around - very clear and helpful
2018-05-04
I worked with a variety of techs and aides. All were equally pleasant and knowledgeable. Kwayme and Michelle were standouts.
2018-05-04
Lauren's Assistants Alyssa and Yat (Tack)
2018-05-04
techs had high level of knowledge
2018-05-04
As soon as I walked in here, the friendly positive vibe was immediately palpable.
2018-05-04
Andrea and Mackenzie - they’re both awesome, very cheerful and knowledgeable about their field
2018-05-03
Alyssa, Natalya and Pat were the three aids who helped me most of the time. They were all SO kind and so attentive. I am amazed at their compassion and initiative. It was a pleasure working with them, and I always felt that I was in good hands when they were around.
2018-05-03
Stefanie David is an excellent Therapist she knows her job very well I was very happy to work with her the best.
2018-05-03
Kwame & Michelle - both excellent!
2018-05-03
nicole excellent sxperience
2018-05-03
Jess and Camille were both awesome, attentive and friendly and knowledgable
2018-05-03
Nilesia was great a motivating me to do the exercises and made sure I was doing them properly and comfortably.
2018-05-03
jason ury has been very thorough in his initial assessment of my condition. his treatment plan has been spot on.
2018-05-02
Seamless experience of getting into the SPEAR facility and heading into the session. Gabe was excellent to work with!
2018-05-02
Brian, Melanie, Michelle and Alysia (sorry, spelling) were all great and very helpful. All did a good job of correcting in an easily understandable manner.
2018-05-02
The treatment area is often, even usually quite crowded. The number of patients treated at the same time would merit a larger treatment area.
2018-05-02
Wendy and Mackenzie were great! Very helpful, attentive, and friendly.
2018-05-02
All good!
2018-05-01
Hannah Swaim - friendly, knowledgeable, attentive, thoughtful
2018-05-01
Juan Correa. Smart, professional, warm and accommodating. # months now past hip replacement. Challenging life experience. Juan got me off my cane, walking and provided me with excellent treatment and a program to follow on my own. Totally happy with his terrific help.
2018-05-01
Luc Riche. Very knowledgeable and attentive.
2018-05-01
All the staff that I interacted with were great!
2018-05-01
michelle Francesca kwame
2018-05-01
Amarinder
2018-05-01
Nilesia was a pleasure to work with. She pushed me hard and encouraged me to keep striving for more. She's also just a great person to talk to and made the experience at Spear really wonderful. I would come back to Spear just to work with her again.
2018-04-30
Norvis> wonderfully helpful. Very professional.
2018-04-30
N/A
2018-04-30
Drissa Sangare was terrific. Very attentive and makes good conversation
2018-04-30
always attentive to my workouts and progression of my treatment
2018-04-30
Francesca michelle everyone good
2018-04-30
Everyone at Spear is professional and friendly. Never had to wait too long and if someone thought I had been they checked in to make sure I was being taken care of.
2018-04-30
Christal - absolutely helpful, concerned, friendly, knowledgeable
2018-04-30
Val & Diandre - very professional and helpful in describing exercises and explaining the benefits
2018-04-30
This place is amazing. I am so sad about leaving, but would recommend to everyone
2018-04-29
Primarily, Carley S. worked with me and was also excellent. She is a very caring and competent tech/aide. While she is also very confident, she deferred to Becca when not 100% sure of something (e.g. a question I might ask).
2018-04-27
All the techs were very helpful and friendly and handled a busy environment with ease!
2018-04-27
Justin was great and knowledgable. We also had fun during the sessions and I appreciated when he pushed me on days I wasn't in a good mood and didn't feel like being here.
2018-04-27
good
2018-04-27
Jeff was very helpful in instructing me on how to build strength in core and lower back.
2018-04-27
Greg was amazing, and very helpful
2018-04-27
All of the assistants are EXCELLENT at this location. I feel like I could be friends with them. Drissa and Norvis were professional enough to challenge me to go beyond my comfort level with the prescribed exercises for my knee. They also balanced it by checking in with me about the pain levels after each set of exercises.
2018-04-27
Amazing, everyone here is amazing!!
2018-04-27
Brittany is superlatively good. She inquires, she thinks, she adapts, she treats. A highly personal and personable experience.
2018-04-26
Rebecca Jones. She was incredibly knowledgeable and great to work with throughout my experience at SPEAR.
2018-04-26
Always clean. Never too crowded. Very efficient.
2018-04-26
great experience, everyone at SPEAR was great.
2018-04-26
Kathryn Maykish - wonderful experience
2018-04-26
My only piece of feedback is having to wait to go back to the office but I’m guessing that’s because it’s at a gym
2018-04-26
Wendy and Mackenzie were great! Very helpful, attentive, and friendly.
2018-04-26
IAll of the techs were extremely pleasant and helpful particularly Marie and Patrick with whom I worked with alot.
2018-04-26
Jeff was great, always upbeat and excited for our sessions.
2018-04-26
Everyone at the front desk has been great, i can't remember his name but the guy who usually sits at the front is always nice and courteous
2018-04-26
Mr Joseph Losordo: he is a gem ! Great person, he is simply awesome .
2018-04-26
Althea and Laura<br />
Both were excellent, attentive and friendly
2018-04-26
Miranda<br />
Al<br />
Val<br />
All excellent
2018-04-26
I can't remember everyone's names, but I never had an experience other than excellent. I also noticed how much the staff worked together to support and help one another.
2018-04-26
I worked with many - Kim, Chessica, Kuame (may not have spelled their names correctly). They were always so friendly and helpful!
2018-04-26
Physical therapy tech/aide Nilesia was excellent in every respect. She gave lots of encouragement, positive attitude, and made sure to instruct me on proper form on each exercise. She's the best I've worked with.
2018-04-25
Miranda is awesome!
2018-04-25
Fantastic staff
2018-04-25
Chelsey, great experience
2018-04-25
Mehul was always very friendly and helpful
2018-04-25
Could use more natural light! The only disadvantage of this space<br />
<br />
Merin, Alexa -- They were both very helpful. Sometimes, could have been a bit more precise with my form to ensure I was doing it consistently correctly but that was not a big deal and overall they were great.
2018-04-25
Diandre and Miranda were very helpful and helped me do the exercises so they benefited me the most.
2018-04-25
Everyone is so great!
2018-04-25
Staff is excellent, sincere and empathetic
2018-04-25
Olivia and Crystal
2018-04-25
Nicole Savarese: Nicole expertly guided me through the plan to rehab my shoulder, taking the time to patiently show me each exercise, as well as provide me with exercises to do at home. This was my 2nd time with Nicole, and I again will not hesitate to return should I ever have another injury requiring rehab.
2018-04-24
Rachel
2018-04-24
the techs are knowledgeable as well and on top of that are very curtious and its a pleasure to come here
2018-04-24
Jessie etc. All were excellent
2018-04-24
I’ve had very good experiences with Norvice and Drissa. They were very kind, patient and professional at all times.
2018-04-24
all aides were helpful, knowledgeable and very friendly.
2018-04-24
Meghan has been so incredible with my healing process. She has taught me so much in the past 6 weeks, I feel extremely confident that I can run all over the city.
2018-04-24
bikes sometimes busy but otherwise great
2018-04-24
Gabe - a great help in the recovery process. Kept the mood light and gave clear demonstrations
2018-04-23
I particularly enjoyed working with Laura and Jason
2018-04-21
The treatment area is kind of small and can become cramped and crowded at times.
2018-04-20
Everyone one staff was kind, friendly and helpful. Great teamwork all around.
2018-04-20
Kwame and Francesca are awesome!!!
2018-04-20
i worked with several, they were all very nice and attentive
2018-04-20
everyone I worked with was really terrific- friendly, personable, helpful, never waited at all, very impressive with their focus and teamwork
2018-04-19
Lexi, Kara
2018-04-19
Hannah was terrific and really pushed me. She also worked on my knee at the beginning of most sessions, except when I wanted to warm my knee up first if I hadn't had a chance as yet. Although Hannah had high expectations of me, if I truly couldn't manage an exercise, she always found an easier way for me to manage until I could do it a harder way. It often got very busy at times and Hannah had two or sometimes three other clients she was working on, so other PTs gave me the instructions and watched me to make sure I was doing them correctly. That was fine, and eventually I could do almost everything on my own, but patients can find easier ways to do exercises and I would have appreciated more closer monitoring than I received. Also, when I finished an exercise, I often couldn't see any of the other PTs I knew by name to tell me what to do next. I had to chase them down to find out my next exercise. Not all of the PTs wear name tags every day. They should.
2018-04-19
Sara was great as stated before
2018-04-19
Never had to wait, all good
2018-04-18
Tyler and Ben are wonderful. Tyler is fun and makes the exercises enjoyable. Ben is so knowledgeable and always provides kind and thoughtful corrections which ensure you are doing everything right and maximizing your recovery. Both keep the place spotless and are always on their feet working and energetic.
2018-04-18
Lukasz is amazing. When I came in I couldn't lift my arm over my head. Now, though I'm still in pain and have to have another surgery, at least I recovered a significant range of motion.
2018-04-18
Had really good experiences with everyone. Katie, Justin, Meek - all great!
2018-04-18
n/a
2018-04-18
I've never been to PT before and found Spear through doing some research online/ZocDoc but was unsure of what to expect. From the moment I walked in the front desk and Lexi were better than what I imagined! I rarely had a wait, always felt like the aide's I worked with took a personal interest in me and helped me with my stretches, questions, etc.
2018-04-18
Mostly Val, who was my aid during prior care under Spear. Val manages to give me the attention I need while balancing other patients simultaneously.
2018-04-18
I had a fantastic experience with everyone I worked with/interacted with at SPEAR.
2018-04-17
All of them are FANTASTIC at this location. Very helpful and gave great cueing guidance to ensure I had proper form with every movement.
2018-04-17
Kwame- Excellent
2018-04-17
Front desk staff is very friendly, courteous and helpful!
2018-04-17
I didn't enjoy the first few sessions but as I got better I started to enjoy my Justin time.
2018-04-17
Everyone was super helpful. Even when multi tasking was still accomodating
2018-04-17
Everyone at the East 84th Street location provided a very positive experience Warm welcome, attention to ensuring I was executing exercises properly and keeping me working during the entire session<br />
<br />
Really appreciated that eveyone smiled alot and seemed happy to be at Spear and worked well together
2018-04-16
All the techs were extremely helpful and informative in providing care and instructions on the exercises.
2018-04-16
Melanie, love her! The front desk reception wasn't always super friendly but the PT staff on the floor is a delight.
2018-04-16
Always good experience
2018-04-16
Yat, Patrick- they were very helpful and nice
2018-04-13
Each tech/aide was knowledgeable, offered valuable suggestions and were always supportive first then challenging. Bhavik’s leadership was apparent, but they seemed very competent to follow and/or enhance each of the PT’s direction. I worked primarily with Norvis who’s enthusiasm is contagious. She and Aadil (I worked with him also) were professional and under the guidance of the PT’s, kept me safe and encouraged me on new exercises and helped me challenge myself. Dressage is a great addition but I didn’t get to work with him much.
2018-04-13
Had a few techs that routinely helped me, all which were superb
2018-04-13
I appreciated how clean the entire space always was, even during the winter months when it's so easy to track in dirt and salt and slush.
2018-04-13
David and team were incredibly friendly and energetic. They create a team atmosphere.
2018-04-13
Truly wonderful experience. I came to look forward to my appointments not just for the relief that the therapy provided but for the great atmosphere/sense of community at murray hill.
2018-04-12
All of them were excellent and attentive at all times
2018-04-12
Gabe -- was very courteous.
2018-04-12
Everyone at the front desk and the treatment area has been so nice to me! Greeting with a smile and remembering my name after a few visits!
2018-04-12
Amanda Iger is a wonderful therapist, who has helped my hand pain so much.<br />
She is a credit to your staff at Spear Physical Therapy.
2018-04-12
Really enjoyed interacting with the whole staff - including Tyler, Chris, Joe and all the therapists. Very lively and fun environment.
2018-04-12
Diana and Janhvi were always so great and always a lot of fun!
2018-04-12
Nilesia was great! She was super helpful and was always paying attention to my form as i went through my exercises. She is very motivational -especially when i was rowing! Brian was also very helpful when i worked with him! Great experience overall!
2018-04-11
Tech/aides always rotated but every single one was really helpful and nice. No complaints at all!
2018-04-11
Front desk staff remembered by name on my second visit.
2018-04-11
abby, lindsey, mehul, arianna. all were excellent. they made me feel welcome each visit and were always upbeat and caring.
2018-04-11
Had a great experience with all... Mahul, Abby, Arianna and Lindsey.
2018-04-11
Kristin was efficient,courteous and made my sessions easier. Excellent therapist.<br />
Kwame and Michelle were also very professional and courteous.
2018-04-11
Was amusing to see them try and do the exercises with me
2018-04-11
We had a lot of fun, great attitudes.
2018-04-11
Excellent staff - from the PT's to the front desk.
2018-04-11
Jen Ramos has been a very educational physiotherapist. I appreciate her inclination to properly explain everything she was doing, as well as what she was theorizing, and how she went about validating her conjecture.<br />
<br />
She was also quite good about sharing her knowledge and process with colleagues on several occasions along the way.<br />
<br />
Finally, I also appreciate how she reached out to my fitness trainer to let him know what she'd found and what we were working on, allowing him to complement the stuff she was working on with exercises he was able to construct for me.<br />
<br />
You're really lucky to have her here!
2018-04-10
Everyone was super helpful!
2018-04-10
Tech aides during the first part of my therapy were Gabe and Olivia. In the latter part, Jeremy, a student intern, supervised my exercises under the general direction of Sean.
2018-04-10
I had multiple tech/aides they were all awesome!
2018-04-10
Amazing work performed by Sarah and Karina and all staff that participated in my recovery efforts.
2018-04-10
Josh and Reyanna have been exceptionally helpful
2018-04-10
i quickly learned that arriving close to appointment time is best in winter due to need for locker space.
2018-04-10
Everyone is terrific. All staff, very welcoming.Front desk helpful if needed.
2018-04-10
zack and jesse were fucking amazing and you guys would be stupid not to hire them after they graduate. like, for real. extend them an offer today. Seriously though, everyone was awesome. so many great people here. Jesse and Zack were friendly, helpful, supportive, inclusive, and all around rock stars.
2018-04-09
The whole experience was pleasant!
2018-04-09
I've worked with various techs, and they've all been great! Alexa was particularly awesome - we both share a love for yoga, so she was a particularly good fit for me.
2018-04-09
All workers, both at front desk and in therapy room, were always very accommodating and friendly.
2018-04-09
Nice even early in the morning!
2018-04-06
John, Greg, and Kwame stand out, but everyone was fantastic
2018-04-06
Gregory Moy - excellent experience; his massage therapy was superb.
2018-04-06
justin was a great help to me also, very helpful, meek helped as well, always so courteous, and making me feel really comfortable. manny i enjoyed, especially helping out. jess, and christina a big help too. katie is good also. most of all i really appreciate christen, my pt. she really blessed me with her knowledge of taking care of my situation . i was in great pain, when i first started pt with her, and now i am feeling soooo much better.
2018-04-06
meghin
2018-04-06
I was a 7am appointment so I never had to wait to go back to the treatment area and was able to get started right-away. All the aides were amazing and helpful -- you have an amazingly friendly and helpful staff.
2018-04-05
The treatment was legitimately painful at first. But ultimately worth it. No pain, no gain -- literally.
2018-04-05
val, sam and al were all great aids - knew all of the workouts and were very friendly
2018-04-04
Pat Yat and Alyssa
2018-04-04
Amazzzzzing
2018-04-04
Lindsey, Mehul, Jason, Don are all fantastic!! They were very attentive and responsive to my needs. I look for a challenge in my PT appointments, and they kept me honest!
2018-04-04
I just can't say enough great things about the whole staff. They attentive, friendly and understanding.
2018-04-04
Jennifer Joslyn
2018-04-04
Michelle - she is amazing. KUDOS for hiring her.
2018-04-03
there were a few different ones but they were all great
2018-04-03
AJ - always very nice and focused on what specifically needed working on and the trajectory session by session as I progressed
2018-04-03
could be the time of year but sometimes its a little stuffy in the treatment area
2018-04-03
Kate was fantastic; very friendly; always remembered the details of my condition and even the non-medical things we talked about, which I found to be very welcoming.
2018-04-03
I had quite a few different aides help out, so I'm not sure of all their names. Everyone was friendly, personable, and helpful.
2018-04-03
I usually arrived a bit early, but Christina was able to take me alittle early.
2018-04-02
I worked with Jacklyn & Terrence. Both were incredibly helpful and friendly. I appreciated their energy during every session. It made the recovery process that much more manageable.
2018-04-02
Never had any wait times for my scheduled appointments. Staff were always very welcoming and helpful.
2018-04-02
Everyone is very nice.
2018-03-30
Joey is amazing, so knowledgeable and he gave me total confidence, which was big part of the fast recovery. Alvin the intern was great to and I have only positive experiences with all the tech staff.
2018-03-30
Merin
2018-03-30
Jen was magnificent in all aspects of treatment (though she could have been harder on me when I disobeyed medical instructions). The aides who assisted throughout were also very helpful.
2018-03-30
Joshep
2018-03-30
ana is really really wonderful her interest and engagement never fades. she is smart, skillful and lovely
2018-03-30
Ssm Robin
2018-03-29
Camille was excellent!
2018-03-29
Aadil, Drissa, good experiences with both.
2018-03-29
I've had the pleasure to work with each of the aides. All are very friendly and pay attention to detail and ensure you are executing the exercising properly.
2018-03-29
Amanda is always positive and patient and caring.
2018-03-29
excellent
2018-03-29
some front desk staff looked at times overwhelmed and not always acknowledging<br />
<br />
the treatment area can get very crowded
2018-03-29
I worked most frequently with Gabe--he is knowledgeable, friendly, funny, and a pleasure to work with. I found absolutely everyone with whom I interacted to be the same way. Great environment and vibe--had not expected to look forward to my rehab!
2018-03-29
Never had to wait. Sometimes gets too tight
2018-03-29
Camille - also very friendly & competent.
2018-03-29
I think i've met all of them, and they were all great, friendly, and attentive.
2018-03-29
Francesca - she's great!
2018-03-29
WHEN IT IS CROWDED (ON THE FLOOR) , IT IS REALLY CROWDED
2018-03-29
Kim and the gang (sorry I did not get all the names) made my experience very enjoyable. They were attentive and nice to work with.
2018-03-29
Alyssa, Nisa, Natalia - I have worked with all three of them - excellent experience every single time. Patient, clear in explaining and knowledgeable in answering questions
2018-03-28
Really enjoyed interacting with the whole staff - including Tyler, Chris, Joe and all the therapists. Very lively and fun environment.
2018-03-28
Lia was great and caring no negative comments
2018-03-28
Chelsea and Tawney - great! I also worked with them before.
2018-03-28
No wait to get in. Everyone is helpful to give the care that is needed
2018-03-28
everyone was amazing. kind and supportive all around. and good looking too!
2018-03-28
Amanda was very helpful with me. She gradually increased the difficulty of the activity I did, and understood my progression very well.
2018-03-28
Very professional and knowledgeable. Mohit was an excellent communicator.
2018-03-28
Very professional and knowledgeable. Mohit was an excellent communicator.