Patient Education

Spear Survey Results

The following is a real time report from our surveys database.  All responses are unedited.

Discharge Survey Results

Q1. Access To Care
  Poor Fair Good Very Good Excellent
1. Ease of scheduling your appointments
0% (5)
0.5% (64)
3.6% (435)
16.7% (2022)
79.2% (9615)
2. Courtesy of person who scheduled your appointment
0% (4)
0.2% (23)
1.4% (176)
10.5% (1279)
87.8% (10659)
3. Our helpfulness on the telephone
0.1% (18)
0.5% (63)
3.5% (424)
14.9% (1804)
81% (9832)
4. Our promptness in returning your phone calls
0.4% (48)
1.2% (150)
4.9% (597)
16.3% (1979)
77.2% (9367)
Comments (describe good or bad experience)
4425 responses (click to view)
Q2. During Your Visits
  Poor Fair Good Very Good Excellent
1. Courtesy of staff at the front desk
0.1% (10)
0.5% (64)
2.9% (357)
14.4% (1750)
82% (9960)
2. Length of wait before going to the treatment area
0% (3)
0.1% (12)
1.5% (184)
9.7% (1175)
88.7% (10767)
3. Comfort and pleasantness of treatment area
0% (6)
0.4% (44)
3.3% (400)
14.8% (1797)
81.5% (9894)
4. Friendliness and courtesy of physical therapy tech/aide
0.1% (10)
0.1% (8)
0.6% (69)
5.3% (645)
94% (11409)
Please provide name of your tech/aide (describe good or bad experiences)
5892 responses (click to view)