Patient Education

Spear Survey Results

The following is a real time report from our surveys database.  All responses are unedited.

Discharge Survey Results

Q1. Access To Care
  Poor Fair Good Very Good Excellent
1. Ease of scheduling your appointments
0% (8)
0.6% (125)
3.2% (641)
15.5% (3060)
80.6% (15900)
2. Courtesy of person who scheduled your appointment
0% (5)
0.2% (37)
1.4% (271)
9.8% (1929)
88.6% (17492)
3. Our helpfulness on the telephone
0.1% (24)
0.5% (101)
3.1% (621)
14% (2767)
82.2% (16221)
4. Our promptness in returning your phone calls
0.4% (79)
1.1% (222)
4.4% (868)
15.4% (3048)
78.6% (15517)
Comments (describe good or bad experience)
7312 responses (click to view)
Q2. During Your Visits
  Poor Fair Good Very Good Excellent
1. Courtesy of staff at the front desk
0.1% (19)
0.5% (97)
3% (598)
13.9% (2737)
82.5% (16283)
2. Length of wait before going to the treatment area
0% (4)
0.2% (30)
1.6% (313)
9.8% (1941)
88.4% (17446)
3. Comfort and pleasantness of treatment area
0.1% (10)
0.4% (80)
3.2% (630)
13.9% (2745)
82.4% (16269)
4. Friendliness and courtesy of physical therapy tech/aide
0.1% (12)
0.1% (11)
0.5% (107)
4.8% (948)
94.5% (18656)
Please provide name of your tech/aide (describe good or bad experiences)
9490 responses (click to view)