The following is a real time report from our surveys database. All responses are unedited.
Discharge Survey Results
Q1. Access To Care
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| 2. Courtesy of person who scheduled your appointment |
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| 3. Our helpfulness on the telephone |
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| 4. Our promptness in returning your phone calls |
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Comments (describe good or bad experience)
7058 responses (click to view)
2020-06-29
Communication and support was always very high
2020-06-24
All experiences were good. Very knowledgeable, answered all my questions about my back issue
2020-06-18
I never went to the clinic because of covid.
2020-06-10
Scheduling was always very easy, with plenty of time options available
2020-05-27
Really quick and efficient
2020-04-30
Despite having an onerous and always changing work schedule, Karlie and the team were able to accommodate me and ensure consistent treatment.
2020-04-29
We never talked on the phone. But all in-person and virtual scheduling was excellent.
2020-04-23
I hurt my back on a Tuesday and had an appointment scheduled on Wednesday. Amazingly fast!
2020-04-07
Insurance questions were unclear
2020-03-28
I love that SPEAR always had appointments that accommodated my schedule. As someone who couldn't do PT until the late evening, I was relieved that I was always able to receive treatment.
2020-03-25
Front desk was always very welcoming!
2020-03-23
overall a fantastic experience and the folks in front made it a point to make me feel welcomed and tended to any needs or concerns I may have had.
2020-03-23
courteous and professional
2020-03-20
Kind, friendly and patient.
2020-03-20
All around great. Never once had an issue with scheduling or billing.
2020-03-20
Overall great experience. Wish text reminders for appointments were day of.
2020-03-19
It has always been easy to schedule appointments and everyone is always very friendly and accommodating
2020-03-18
Making appointments was very smooth and I was able to get times and locations that worked well with my everyday schedule.
2020-03-16
50% of first choice appointment times were consistently not available.
2020-03-14
it was hard to schedule appointments, limited availability especailly for my first session
2020-03-13
snafu before first apartment because didn't call back.
2020-03-13
Scheduling at Spear has been a dream. After getting clearance to start PT post surgery, I walked into Profesional PT (in my building), and was told the next appt was not for weeks. I then walked in to Spear and was able to be seen for an intro appt later that week. Since then, I have been on the same Tuesday/Thursday 7:30 schedule with basically no issues.
2020-03-13
Always super helpful in rescheduling or finding alternate sessions if needed.
2020-03-13
my total experience at spear hasbeen superior
2020-03-13
Love the staff and overall easiness and flexibility of appointments
2020-03-12
was always able to schedule an appointment that worked with my own schedule
2020-03-12
it's almost unbelieveable how friendly and kind the entire staff is. Especially for NYC.
2020-03-12
Everything was great. The whole team is encouraging and helpful. Thanks!
2020-03-12
Really good experience,,.
2020-03-12
Everyone has been friendly and professional.
2020-03-12
Great assistance with slight insurance issue.
2020-03-12
AMAZING customer service!
2020-03-11
Dan always promptly answered my emails and was very flexible and accommodating of my schedule.
2020-03-11
None
2020-03-11
Excellent caring experience from all the staff!
2020-03-11
It was such a welcoming experience for such a vulnerable place for people. Everyone was always smiling/laughing
2020-03-11
Everyone was so pleasant to deal with and accommodating when changes need to be made.
2020-03-11
Everyone, including receptionist, friendly and interested in my progress
2020-03-11
Online self-scheduling would be nice but understand if that would be too many moving parts or variables
2020-03-11
Flexible appointment times were helpful
2020-03-11
Scheduling was always a breeze, from my first appointment scheduled over the phone, to scheduling many follow-up sessions.
2020-03-11
online scheduling would be a great feature to have
2020-03-11
Everyone was so helpful and nice! Really appreciated the help all around.
2020-03-10
Very easy!
2020-03-10
Only issue was with billing. I received a bill for services because my information was not checked in properly for 6+ appointments; also, my insurance information was not accurately inputted during intake; incomplete copays were collected at my first few appointments during check in resulting in (a) bill(s) for the remainders
2020-03-10
Great experience, no problems at all, good customer service
2020-03-10
To be clear: I am a HUGE fan of Spear. However, when I called to schedule an evaluation for my son, someone answered the phone initially who was incredibly negative and unhelpful which was so stressful given the injury we were managing. I wound up emailing a PT we had worked with extensively previously who arranged for our first appt with Leslie, and everything went smoothly from there. But if I hadn't had a personal contact to help us, I would have gone elsewhere. I'd never had that experience before because reception is always SO great.
2020-03-10
I had a bad experience with one of the front desk people, she appeared to deal with the billing/insurance issues. I began by asking questions and she was combative in her nature about the fact that I have out of network insurance and kept repeating herself about the arrangement between Spear and the insurance and that I was responsible for any issues between me and the insurance. She was not listening to my response and, like I previously stated, kept repeating herself. It got to the point where the entire facility could hear us talking about the insurance issue. I definitely did not appreciate it.
2020-03-10
Online self-scheduling would be nice but understand if that would be too many moving parts or variables
2020-03-10
Was originally not able to get in touch on the phone. Had to come in person to make my first appointment.
2020-03-10
It was very easy and fast to schedule and re-schedule appointments.
2020-03-10
Very accommodating always whenever I need to reschedule for work reasons.
2020-03-10
The entire staff has been super friendly and very helpful, and Nicole did an amazing job at getting me back to "normal"
2020-03-09
Front desk has always been prompt and a joy to work with.
2020-03-09
Great experience
2020-03-09
The front desk has been very helpful
2020-03-09
Working with Spear has been the best experience. Period
2020-03-09
Maybe the best office I've dealt with
2020-03-09
no complaints
2020-03-09
I did try cancelling an appointment via voicemail and then followed up with receptionist, but the news didn't make it to Kelsey and she had to call me. ;) Not a problem for my end, but perhaps a break in the comm chain.
2020-03-09
Caitlin scheduled me. Office accessible by phone and prompt in returning calls. One occurrence of calling into advise cancellation that was not relayed.
2020-03-09
as someone in the service business i am overwhelmed by the level of service that this center provides, all under the leadership of Austin. Everyone seems to enjoy their job and thus create a fun but hard working environment
2020-03-08
Once we found out our surgery date, tried to schedule PT ASAP but it was extremely difficult
2020-03-06
Everyone at Spear was great to work with and they made it easy to schedule appointments
2020-03-06
Very convenient to schedule right with my PT.
2020-03-06
Everyone was very helpful with scheduling appointments!
2020-03-06
Scheduling can be tough just because Leslie has such a heavy client load, but she works really hard at finding mutually available time slots. We don't speak on the phone but her responses to my frequent emails are very prompt
2020-03-06
leslie is the best! <br />
anyone who has the honor of having her is so fortunate,<br />
we just love leslie!
2020-03-06
Took care of everything I needed.
2020-03-06
I've always enjoyed the friendliness I've received when talking to everyone at Spear.
2020-03-06
Billing issue that wasn't resolved after first attempt but quickly resolved on second
2020-03-06
I never called, but Ashley was always very prompt to respond.
2020-03-06
loved the auto reminders for appointments
2020-03-06
extremely easy to schedule and reschedule, and the reminders are helpful as well as the calendar printout.
2020-03-06
Everyone has been so flexible and accomedating - I have never had an issue booking an appointment.
2020-03-06
rachel was great in making the scheduling work for me being flexible with her schedule
2020-03-05
I appreciated the phone call reminders about appointments
2020-03-05
I had to cancel short notice b/c I was ill, and I was able to call and cancel without issue, thankfully.
2020-03-05
Excellent experience- friendly, informative staff.
2020-03-05
well run operation
2020-03-05
Scheduling was easy, no complaints at all.
2020-03-05
Scheduling was easy either with the desk or directly with Joe. Made it easy to email for scheduling too.
2020-03-05
No comments. Everything was great.
2020-03-05
John and the SPEAR team have always been readily available, helpful, and courteous.
2020-03-05
Very easy to work with.
2020-03-05
Spear reached out to me for rescheduling which made it much easier for me.
2020-03-05
Great access, always prompt return calls and friendly voices / faces at check-in!
2020-03-04
Scheduling (and rescheduling) appointments was very easy and efficient. Thank you for being so flexible also.
2020-03-04
I have only great things to say about Rachel and everyone at Spear on East 34th Street!
2020-03-04
People were great! I will miss Mel. And saw improvement every day.
2020-03-04
The staff at Spear is exceptional.
2020-03-04
I'm very happy with how flexible the front desk was with helping me schedule appointments
2020-03-04
staff has been just right for my needs. All 6 of the PT's I've worked with have worked well with me both as care givers and encouragers.
2020-03-04
no complaints
2020-03-04
Very well organized and equipped, very professional and thorough. I would happily recommend to anyone.
2020-03-04
Great experience.
2020-03-04
Great experience. Everyone is really nice.
2020-03-03
Everyone was incredibly passionate and helpful from day 1.
2020-03-03
PT experience excellent, even when the place is packed
2020-03-03
This was a great and seamless process
2020-03-03
Excellent work from Shannon and Jordan, both kind, wonderful people ,fantastic.
2020-03-03
The team responsible for scheduling, check-ins and payments are always extremely courteous.
2020-03-03
Awesome experience with Luc. Vast difference from my first day to the last. Would recommend Spear anyday.
2020-03-03
I always made my appointments with Meghan.
2020-03-03
i have had such a wonderful experience at Spear all around!
2020-03-03
very positive experience
2020-03-02
I had a great experience. I really enjoyed working with everyone in the clinic.
2020-03-02
Dana was great to work with, would come back to work with her again (but hopefully not!)
2020-03-02
excellent care and service by all staff
2020-02-29
super friendly folks and so easy to work with
2020-02-28
Assistants tried to accommodate requests with appointments.
2020-02-28
Always a snap. Did most of the scheduling with my therapist and it was always easy and efficient.
2020-02-28
very good experience very nice vibe at the facility everyone friendly etc
2020-02-28
It was pretty easy to schedule my appointments as long as I did so more than a week in advance-- Nicole tends to book up so it was hard to fit me in if I waited until the week before to schedule.
2020-02-28
Everyone is really pleasant.
2020-02-28
I am happy to say I have no bad comments. I enjoyed working with my therapist Greg Moy, the physical therapy program he worked out for me, my healing process with him and the team is amazing. I highly recommend Spear Physical Therapy and will definitely come back if needed.
2020-02-28
The staff has been so accommodating with my crazy work schedule!
2020-02-28
Leslie was excellent, couldn't imagine a better physical therapist
2020-02-28
everyone has been so helpful and pleasant, and has exhibited a warm mix of professionalism and familiarity.
2020-02-28
Probably the best physical therapy location not only within SPEAR but in the world. They're all super helpful, fun to talk to and just overall amazing. The front desk knew my name in just one visit. I felt like I was walking into an office full of friends everytime. Special shout out to Michael, Halima and Chloe at the front desk. Always full of bright white smiles and gorgeous hair!
2020-02-28
Friendly staff, very knowledgeable
2020-02-28
best pt experience!
2020-02-28
I always appreciate the flexibility in scheduling or rescheduling appointments.
2020-02-28
excellent overall customer
2020-02-28
Masha and Rachelle were so amazing. I have been in PT for 8 years and this is definitely the best experience yet!
2020-02-28
Very helpful.
2020-02-28
Very easy, flexible, and friendly
2020-02-28
From day 1, Nicole has shown such a keen sense of professional and expertise with regard to my injury. I have seen such improvement since I have been seeing her. She is always concerned about me overall wellbeing and my progress.
2020-02-28
All positive interactions with the staff. Very pleasant to deal with.
2020-02-28
I never needed to contact anyone over the phone, but email and text updates were always punctual
2020-02-27
it was easy to black schedule appointments, move them if needed and get information about insurance
2020-02-27
With my therapist it has been very easy and flexible to schedule my appointments for the week
2020-02-27
Scheduling team is super helpful!
2020-02-27
wish you could schedule appointments online
2020-02-27
all good
2020-02-26
Everyone I worked with was very helpful and friendly.
2020-02-26
Everything has been good.
2020-02-26
Very good experience
2020-02-26
very professional and knowledgeable
2020-02-26
I probably called a dozen times before my first appointment and the team was so helpful
2020-02-26
Front Desk was amazing - even today when everyone was busy one of the PTs signed me in and took payment.
2020-02-25
Very efficient in scheduling appointments from very first call to continued visits.
2020-02-25
Very efficient in scheduling appointments from very first call to continued visits.
2020-02-25
Scheduling appointments was very easy and everyone is accommodating
2020-02-25
Everyone was super helpful and was able to schedule around my schedule. Never had an issue with getting an appointment.
2020-02-25
I had to call twice to request the cost of my copay prior to my first appointment, but after that no problems at all.
2020-02-24
Took less time than excepted and when it was over, they gave me an honest explanation of that it's over. There wasn't dragging things out. I've been to a previous clinic and it seemed they were dragging things out longer than they needed to.
2020-02-24
I have had nothing short of top notch service from Justin and everyone at Spear, Justin always went above and beyond to accommodate me and help get me scheduled around my schedule.
2020-02-24
I have had nothing short of top notch service from Justin and everyone at Spear, Justin always went above and beyond to accommodate me and help get me scheduled around my schedule.
2020-02-24
Mike was awesome, he got me excited about working out again post-injury. He helped heal me!
2020-02-24
Jamie was an excellent PT
2020-02-24
awesome
2020-02-22
Appreciate the flexible (re)scheduling
2020-02-21
Front desk staff was warm, welcoming, and helpful.
2020-02-21
good
2020-02-21
very professional, well organized, learned alot
2020-02-21
Everyone involved with scheduling + insurance coverage was so warm and helpful.
2020-02-21
It is always really easy to schedule appointments, change them and get in touch with someone in a reasonable time frame
2020-02-21
Alex (my 1st contact upon calling) was truly wonderful and thorough, though the other gentleman at the front desk who checks people in (I don't know his name, but he seems like he's the most experienced person at the front desk) is often abrupt, curt, and seems like not the best person to have in a 'customer service' role.
2020-02-21
Worked well with my schedule, which is hard to predict.
2020-02-21
Nothing but good things to say about anyone who helped me at the front desk or scheduling.
2020-02-21
The people here are willing to help and make it work based off my tighty schedule.
2020-02-21
I really appreciated the availability of early morning (7am) appointments!
2020-02-21
at least i got an idea of what to do for work out by myself after first lesson
2020-02-21
Super easy and friendly group. Got back to me very quickly.
2020-02-20
So understanding and accommodating when having to reschedule for my schedule changes always!
2020-02-20
Scheduling was easy, and the team was very accommodating the one time I had to cancel an appointment.
2020-02-20
A fantastic experience from start to finish. This was my second time at Spear and with Becca. I came back because the care was exceptional and I knew she would get me back to normal quickly.
2020-02-20
I had to wait for 1 week for the first appointment but following-up appointments and rescheduling were great. There was no significant gap in my treatment plan due to rescheduling.
2020-02-20
The atmosphere here is so positive and fun and yet so professional at the same time,
2020-02-20
Once i had a set day/time all my appointments came via text which i appreciated as reminders of service
2020-02-19
I had an amazing experience here! I came in with back and shoulder spasms and I was able to work (and stretch) through any aches over a few months. Caitlin is a national treasure and I'm super satisfied with her plan for me. She's super knowledgeable and makes you feel comfortable no matter what! Thank you SO much! Also staff is attentive, supportive and friendly.
2020-02-19
Walid, Miguel, Silvano, Devon were all awesome to work with and extremely knowledgeable anytime I had a question.
2020-02-19
there was some confusion over the collection of my insurance information. I was asked by three separate people for the same information. Probably need to streamline that a bit better
2020-02-19
very professional people
2020-02-19
Chris was an amazing therapist. Ive been coming for quite some time and even though i didnt deal with anyone else on a regular basis i can tell that everyone here is just excellent.
2020-02-19
Took awhile to get started because people on the phone wouldn't call me back or kept forgetting what we discussed related to my workers comp insurance, once started everything was fine
2020-02-19
The entire staff were friendly and very professional. It's clear that they work together as a tight team and love what they do.
2020-02-19
After a change in jobs I had a very fluid schedule and Jeff was always more than happy to accommodate last minute reschedulings.
2020-02-19
my needs were met in a way that restored me to full function!
2020-02-19
Such a great crew here at Spear. Ryan was patient and guided me in every step of my recovery. Very thankful for him, Ben, Tyler, and Francis.
2020-02-19
Anytime I called or emailed about an appointment I was always answered promptly.
2020-02-18
a very good experience, I always was treated very well
2020-02-18
I always had the next appointment scheduled before leaving.
2020-02-18
N/A
2020-02-18
I was able to be seen the same day I called
2020-02-18
Never needed a call returned. Handled appointments in person or bye,ail.
2020-02-18
All positive.
2020-02-18
Chris is a rockstar - i've been to 3 separate PTs over the course of 2 years since I got this injury and Chris fixed it in 3 months.
2020-02-18
Good experience: knowledgeable staff, flexible scheduling, transparent billing process.
2020-02-17
Someone always answers the phone promptly and is helpful with scheduling.
2020-02-17
All good
2020-02-17
took 4 calls to gt a response. otherwise, all v good.
2020-02-17
I got set up for all my appointments with ease
2020-02-17
Frist time using a physical therapist and Spear did an amazing job.
2020-02-14
front desk made things very easy
2020-02-14
This team is incredible
2020-02-14
Knowledgeable and attentive staff; seamless appointment and billing process.
2020-02-14
the front desk people are not as friendly as the PT staff.
2020-02-14
had such a pleasure with the ladies at the front desk Betsy, laura and Takora always smiling.
2020-02-14
good experience all prompt and helpful would like therapist to spend a little more time with each patient<br />
i
2020-02-14
Michelle has always been extremely helpful, prompt and is so friendly!
2020-02-14
Staff is very friendly and willing to help
2020-02-14
Seamless in scheduling in appointments. I wish the text message notifcation offered options to cancel appointments or a client portal on the website to schedule or cancel appointments instead of calling in all the time.
2020-02-14
Great overall experience
2020-02-13
Every one was always friendly and helpful. Leah always demonstrated professionalism, care, patience, and knowledge. One of the best physical trainers I've had.
2020-02-13
I love the whole office set up and my PT Cyd was amazing in getting me better. If i hadn't moved homes post my surgery i would continue coming to this office to see Cyd.
2020-02-13
Very friendly and easy to reschedule appointments.
2020-02-13
courteous and accommodating
2020-02-13
Always very courteous staff.
2020-02-13
The scheduling has been very good. There was some miscommunication about my insurance during the first visit, but it was taken care of in the next session,
2020-02-13
very easy set up, leading to outstanding care
2020-02-13
I was impressed by how accommodating they were with scheduling, and everyone has always been so kind!
2020-02-12
Front desk staff is excellent / very knowledgeable of insurance benefits and clearly explains
2020-02-12
Always excellent when scheduling appointments.
2020-02-12
Ninia Agustin is the best pt I’ve had in my life. She has brought me back physically and I have never been stronger
2020-02-12
Love this place and these people!
2020-02-12
entire staff was very thoughtful and friendly
2020-02-12
Great overall experience, easy to schedule appointements
2020-02-11
Everyone is great!!!
2020-02-11
Excellent experience loved the attentiveness of the staff and encouragement. Made amazing recovery before ski season, I am a happy customer
2020-02-11
very prompt and professional
2020-02-10
always treated as a quest Never experienced a rude scheduling person.
2020-02-10
During my time here at Spear It was always an easy process scheduling appointments with Kyle. There was a time where Kyle had an open space for 4:30 but I requested for 4:00. Even though he was not going to meet with any patients at 4:00 on that day, he was able to meet with me.
2020-02-10
the best
2020-02-10
The staff is always very accomodating when scheduling appointments and whenever I need to change appointments time at the last minute (which is a lot!)
2020-02-10
all staff members are courteous and helpful.
2020-02-07
Elaine and all at the front desk were always extremely helpful and so very welcoming.
2020-02-07
Excellent, courteous staff
2020-02-07
Google-listed phone number is actually the fax number, makes it hard to call!
2020-02-06
overall very good experience! availability for consult was a bit slower
2020-02-06
The care coordinators at Spear have always ensured that my visits - from entering the door to exiting for the day - are smooth. They have impeccable customer service skills - from my very first time entering the building, I felt welcomed and at ease. They work hard to confirm insurance plans, and are always prompt with scheduling and rescheduling. I actually considered applying to be a Care Coordinator myself after my experience with Spear!
2020-02-06
All good- fast one challenging! All excellent after
2020-02-06
not only was scheduling easy, you made hanging appointments easy - with no guilt trip attached!
2020-02-06
I am a returning patient and I choose the same center again based on my previous experience. I would come to the same center again if I need to in future.
2020-02-06
more weekend times would be ideal
2020-02-06
The people at the front desk were always pleasant and helpful. My therapist was easy to schedule appointments with.
2020-02-06
I called and got an appointment within a few days. It was very easy and quick.
2020-02-05
I found everyone to be very helpful when finding times to schedule my appointments. They were flexible and understanding whenever I had questions and made all parts of my experience easy.
2020-02-05
The people at the front desk were always pleasant and helpful. My therapist was easy to schedule appointments with.
2020-02-05
Scheduling was very good as long as I was able to book sessions in advance because PTs get booked very fast; you're better to have the appt than to wait to schedule
2020-02-05
Didn't have any occasions where I needed a call returned.
2020-02-05
Excellent experience
2020-02-04
great
2020-02-04
Marking "good" for the last one because: I would have liked email reminders for any and all appointments I scheduled (including the rescheduled ones!).
2020-02-04
It was a little hard to get the first appointment, but after that, everything was very smooth. I had filled out a request online and then followed up by email, and then finally had to call to get my first appointment.
2020-02-03
The location is very busy, so sometimes it was hard to get appointments at the most convenient time for me, but we made it work between my schedule and Ben's.
2020-02-03
Thumbs up!
2020-02-03
Excellent!
2020-02-03
desk staff very friendly
2020-02-03
Don was very responsive to email and text regarding all scheduling questions and changes
2020-01-31
It was great! I can move my knee again and do pretty much everything I used to be able to do. THANKS
2020-01-31
Everybody and Everything was great. My PT was professional knowledge, and provided me with the best care.
2020-01-31
very professional and clear
2020-01-31
The staff was very helpful and patient at scheduling / rescheduling my appointments. They were also extremely helpful during the beginning of my time at walking me through my insurance.
2020-01-31
Care coordinators rock!!
2020-01-31
It was a wonderful experience, which helped me tremendously. I feel the best I ever have and I am very grateful to everyone that helped me along on this journey.
2020-01-31
Only had 1 instance where told the front desk I had to cancel a session a few days in advance and they seemed to have forgotten
2020-01-31
It was a bit of a long wait (almost 3 weeks) for my initial appointment, but after that scheduling was easy.
2020-01-30
Josh was extremely accommodating to my busy work schedule.
2020-01-30
everyone is very helpful, courteous and caring; I felt very well looked after
2020-01-30
All calls I made were answered promptly with answers.
2020-01-30
the recorded reminders were annoying but turned out to be helpful.
2020-01-30
Pretty much always had availability when I wanted it! It just took a while to schedule my initial appointment.
2020-01-29
N/a
2020-01-29
Scheduling was fine
2020-01-29
i had an excellent experience at Spear from most important - good results, to staff courtesy and professionalism to simply an excellent energy.
2020-01-29
Everything was great except I was unable to get the 2020 forms to submit for FSA at each visit. There seemed to be a problem with the system.
2020-01-29
Very friendly staff, and incredible knowledge about my injury and rehabilitation methods
2020-01-29
Tim scheduled all my appointments at the end of our sessions and was very easy going about changes to my schedule.
2020-01-29
It has been an absolute pleasure working with the staff, checking in was automatic
2020-01-29
Im very happy with the staff and makes me feel good
2020-01-28
Everyone was awesome!
2020-01-28
Jamie went above and beyond to assist me and get my foot in better shape! She is very knowledgeable and attentive . Thank you to Ben as well!
2020-01-28
Rachel is such a pleasure to work with. She is understanding to myneeds and addressed my pain situation where I feel so much better than when I first started. Iri is a friendly and fun place to come to.
2020-01-28
The people at the front desk were especially nice about remembering who I was and made both scheduling and rescheduling appointments easy.
2020-01-28
The best PT experience I have had. Really knowledgible and friendly staff.
2020-01-28
Rachel is such a pleasure to work with. She is understanding to myneeds and addressed my pain situation where I feel so much better than when I first started. Iri is a friendly and fun place to come to.
2020-01-28
The team here has been incredible!
2020-01-28
Experience was extremely smooth and fast. Amazing service.
2020-01-27
It was good because we could schedule appointments quickly.
2020-01-27
She really had a great experience, she feels much better than when she started, she complains much less! Everyone was sensitive to ones aches and pains and very friendly staff.
2020-01-27
It was something I didn't really have to think about, which is a sign it was very good.
2020-01-27
Excellent experience. My PT Noa ben simon was especially helpful and accommodating.
2020-01-27
Everyone was lovely and ease of booking appointments was great.
2020-01-27
Spear was really helpful with scheduling and accommodating my schedule. There was never a week I wasn’t able to get in due to scheduling. Everyone was very friendly, too.
2020-01-27
Great experience overall. Had honestly been skeptical about PT before doing this-- no more.
2020-01-24
fixed my knee problems
2020-01-24
Michelle at reception and Kyle were extremely kind, accommodating, and helpful.
2020-01-24
very good!
2020-01-24
I like the reminders and calls/ messages about my appointments.
2020-01-24
I think electronic scheduling would make appointments easier to schedule.
2020-01-24
fantastic staff
2020-01-24
I scheduled all of my appointments upfront with Nicole and worked with her directly to schedule. It was difficult to get an initial appointment.
2020-01-24
Easy to get an appointment; excellent experience
2020-01-23
The front desk staff are friendly and often remembered my name, which impressed me.
2020-01-23
Scheduling the initial appointment was kind of a process. I called and didn't get a call back, I sent a request through the website and also didn't get a response, but when I called again someone answered and it was all great from there.
2020-01-23
i mainly email so not much phoning
2020-01-23
Kristen always found a time to schedule an appointment for me
2020-01-23
The phone staff was very helpful when I had to schedule appointments right away because my insurance was going to run out.
2020-01-23
Really easy to schedule and reschedule times.
2020-01-23
Once in a while it took calls a few days to be returned, but every person that I talked to was good.
2020-01-23
Scheduling is always easy, team is proactive about ensuring you get the desired time/day
2020-01-22
scheduling was extremely organized; also, rescheduling was easy. i really appreciate that Blair is very considerate of work schedules.
2020-01-22
Emma is too busy! Had to schedule out very far in advance
2020-01-22
all phone interactions were helpful and pleasant.
2020-01-22
Always responsive
2020-01-22
wonderful experience
2020-01-22
SPEAR, Jessie, and everyone at the front desk have always been super helpful with scheduling appointments. They're always kind and as flexible as possible!
2020-01-22
Shannon is the best and the whole team -- including the front desk -- is so smart, helpful and caring.
2020-01-21
Excellent experience with everyone at Spear
2020-01-21
Appointments were extremely easy to schedule. I was always about to call the front desk directly and either make the appointment over the phone, or go directly through Luc via email.
2020-01-21
I scheduled my appointments directly with Cydni - she is terrific. I am so grateful that she was my PT
2020-01-21
Everyone is very professional and communicative.
2020-01-21
It's very easy to make and reschedule appointments, and the front office staff and Kyle are very flexible and understanding.
2020-01-21
Always have the times I ask for.
2020-01-21
Great customer service and fantastic at understanding scheduling difficulties due to work, sick, etc.. Always prompt and helpful.
2020-01-21
Lovely staff, always a pleasure to speak to them. Super helpful and nice.
2020-01-21
Totally easy and courteous! Great exerience.
2020-01-21
Knowleageable and thorough
2020-01-21
Scheduling was very efficient and always with a smile
2020-01-21
Everyone was very friendly and helpful. I appreciated that someone contacted me to schedule my initial appointment and was able to schedule a series of appointments at the same time.
2020-01-20
Great job!
2020-01-20
Very accommodating to my busy schedule, helped me schedule with Anthony more than others to maintain a regular therapist.
2020-01-20
I always missed the automated phone call reminders because they arrived at 1030 on Sunday. When I called back there was no one at the office (as it was a weekend).
2020-01-20
only contacted Spear for the initial visit. Never had to have a return call. So #4 should be NA
2020-01-20
Call to reschedule appointments at least once a week and consistently accommodated by the staff
2020-01-20
I'm new to this whole PT thing and your staff made everything smooth!
2020-01-17
Especially appreciated the ease and familiarity working with insurance and accommodating some appt rescheduling
2020-01-17
the person answering was very friendly
2020-01-17
Would have been helpful to have an online scheduling portal or a way to look up future appointments.
2020-01-16
Al the staff were really professional.
2020-01-16
very good
2020-01-16
very appreciative of the excellent care and attention received.would definltely<br />
recommend spears.thanks
2020-01-16
Everything went very smoothly! Great customer experience!
2020-01-15
Somer went out of her way to make sure I had appointments on a regular basis.
2020-01-15
Scheduling was friendly and efficient.
2020-01-15
Nneka helped answer a lot of insurance question. She also learned to say good morning in chinese to say to me!
2020-01-15
The folks at the front desk and when I called were always extremely kind and helpful.
2020-01-15
Nicole and the front desk graciously worked with my schedule, found ways to fit me in the calendar, and were generally fabulous to work with.
2020-01-15
Would like the ability to schedule appointments online
2020-01-14
The entire team is so great at what they do. Josh has been amazing during my journey to getting better; flexible, encouraging, and knowledgeable. Leslie has always been warm and created a space for me to feel comfortable during the year long process. I am amazed on how much I laughed and smiled even when I was in pain. I will recommend this office to everyone.
2020-01-14
Very efficient scheduling and helpful reminder calls the day prior to an appointment.
2020-01-14
The central office scheduler said that he didn’t think I would qualify to see an OT and may have to be treated by a PT. This turned out not to be true.
2020-01-14
all good!
2020-01-14
all good!
2020-01-14
Overall great experience! Friendly staff. Justin was very accommodating to my schedule.
2020-01-14
Appointment text reminders were helpful
2020-01-14
Absolutely no complaints
2020-01-14
generally super easy with flexible hours.
2020-01-13
great all around!
2020-01-13
Always friendly answering the phone and helping scheduling needs
2020-01-11
Never had any issues scheduling, always very friendly and helpful.
2020-01-11
Tom and the associates were very accomodating with scheduling my appointments. Tom always returned my phone calls and/or answered e-mails on time. The front desk was also pleasant and helpful when re-scheduling and scheduling appointments.
2020-01-10
It's been a very good experience. My therapist was very helpful and and I have had good results in the time I was here. The staff was great.
2020-01-10
Great experience all around!
2020-01-10
The staff and professionalism are first rate. Lea is exceptional, and Jennifer is wonderful.
2020-01-10
Good
2020-01-10
Very streamlined - your staff organization makes the process easy.
2020-01-10
Very easy to schedule appointments
2020-01-10
Everyone here is amazing!!!
2020-01-10
Jessica was very flexible with my busy schedule.
2020-01-09
Exceptional. It's tough to schedule on a personal level because of work committments, but Jared was great in helping find the most convenient times.
2020-01-09
Never had a problem schedulng or changing a session.
2020-01-09
Very difficult to schedule the initial visit but after that, much smoother.
2020-01-09
the zocdoc scheduling situation is frustrating, times aren't really available, scheduling directly in person was fine though
2020-01-09
Limited weekend hours were a drawback.
2020-01-08
Very easy to get in initially and very accommodating of all follow up appointments.
2020-01-08
wonderful experience ..
2020-01-08
Everyone has been super nice and very helpful with scheduling -- and everything else!
2020-01-08
Appointment scheduling was extremely easy
2020-01-08
Everyone at Spear is always so willing to help and so friendly, I am glad I came for my pt here. during the course of my exercises I really do feel it’s helping a lot for recovering my foot. even though after 12 sessions it’s still not back to it was before the injury, I am still very happy with what the foot can do now. I am very grateful for Sarah and the whole teams’s help.
2020-01-08
Staff was very helpful
2020-01-07
Everyone was super helpful and accommodating even when I had to miss a scheduled session at the last minute due to illness
2020-01-07
Great experience with all of the staff
2020-01-07
Spear was very easy to reach by email and phone.
2020-01-07
I didn't do much scheduling over the phone--I scheduled with the therapist directly and it was easy.
2020-01-07
Everyone was incredibly polite and helpful.
2020-01-07
Everyone who I interacted with was very kind, helpful and understanding. Excellent customer care!
2020-01-06
I would highly reccomened this place of service to anyone seeking physical therapy treatement. Evryone working here was extremely helpful and caring. Dan was excellent. Geeno in particular was very caring patient when working with me. But all the techs were great and friendly.
2020-01-06
Very easy to schedule for more appointments as well as amazing people! No matter the questions I had, they had thoughtful answers.
2020-01-06
Luc and company were so accommodating when it came to scheduling!
2020-01-06
Front desk staff was a bit disorganized.
2020-01-06
Would be nice to have more morning slots (8 AM or so) to accommodate people who are working.
2020-01-03
Wonderful and quick process, I was having trouble finding a provider but Spear took care of me in minutes!
2020-01-03
Kyle is a nice guy and knowledgable. Appreciate his work
2020-01-03
Would be nice to have more morning slots (8 AM or so) to accommodate people who are working.
2020-01-02
DIFFICULTY ENTERING WITHOUT A BUTTON FOR HANDICAP ACCESS
2020-01-02
none
2020-01-02
Every aspect of my experience with SPEAR was fantastic.
2020-01-02
my experience was perfect. John is a wonderful PT and the techs were so helpful and pleasant. this make my workout easy and make me healing faster. I will definitely come back if i need any PT services.
2020-01-02
I was confused with my appointment times and the receptionist called and was very nice clearing up my confusion
2020-01-02
this was a wonderful experience every member of the team was excellent caring and professional
2020-01-02
FD is awesome
2019-12-31
Excellent techs. Could be more lockers. Wish the showerhead was detachable
2019-12-31
naaa
2019-12-31
na
2019-12-31
Each person at Spear was always kind, attentive, and personable. The team mentality shows in how each employee speaks to and with one another.
2019-12-31
Never a problem scheduling (or cancelling) appointments.
2019-12-31
I was charged twice for a visit and raised the issue with the front desk who never corrected the issue when I asked multiple times.
2019-12-31
all staff was extremely cordial and helpul
2019-12-31
Had a great time, they made it easy to follow the workout routine.
2019-12-30
very responsive, patient, and supportive team! the whole therapy process was fun and interesting
2019-12-30
called the billing office once and they were very helpful
2019-12-30
From the front desk to the PT and assistants, the experience was phenomenal. The woman at the front desk informed me of the massage option which I was thrilled to take advantage of. The massage therapist was terrific, too.
2019-12-30
Great experience and amazing staff!
2019-12-30
Megan was excellent, even reached out to let me know the elevator wasn't wokring. Always had incredibly fast reponses, and couldn't be friendlier.
2019-12-30
I know it is hard to schedule with Kristen because she is busy, so I try to do it ahead of time as far as possible
2019-12-27
all very positive
2019-12-27
Everything was great and easy.
2019-12-27
Hard to schedule anything short notice, but great when scheduling a few weeks out.
2019-12-27
very clear explanations as to what hurts and why
2019-12-27
Great!
2019-12-27
The entire space and the employees is welcoming and fun
2019-12-27
Everyone is very friendly and I always receive reminder calls.
2019-12-27
Access to care was terrific. Only reason Q1 was not Excellent is that it took 2 weeks to get in for my first appointment with Somer (not a bad sign that a lot of folks want to work with her).
2019-12-27
I was confused with my appointment times and the receptionist called and was very nice clearing up my confusion
2019-12-26
All good experiences
2019-12-24
From my first appointment a year and a half ago, the staff have consistently been helpful, friendly, and professional. The front desk staff were always quick to answer insurance questions and work out scheduling issues with my busy schedule.
2019-12-24
The sessions were most helpful in ridding me of pain on my right side. The therapists were friendly and very professional. I will certainly be able to return to the exercises if I need to at home.
2019-12-24
It's very easy and convenient to schedule my appointments directly with my therapist.
2019-12-24
Everyone here is great. I will recommend to friends.
2019-12-24
There was a little confusion between the two different UWS Spear locations (both called to schedule a first appointment) but once things got settled, everything went well. Transition from Kramer to Ben was smooth.
2019-12-24
Great care and service. Always had my questioned answered, and appointments were easy to schedule
2019-12-23
Changing an existing appointment has been extremely easy. They work with your schedule.
2019-12-23
Everyone is very helpful, they make scheduling very easy and flexible.
2019-12-23
The scheduling staff are fantastic. They are always prompt and courteous. I commend them!
2019-12-20
Sometimes scheduling was hard because it was so busy and sometimes had to wait a long time before next appointment.
2019-12-20
All administration was great!
2019-12-20
Kyle allowed me to email him directly if I had issues scheduling which was helpful! I also liked the text message reminders
2019-12-20
making appointments online would be helpful
2019-12-20
Thank you!
2019-12-20
No one is more effusive, outgoing, works harder and eager to please and more helpful than Brittany. She is a special person.She makes you feel like you're her only patient.
2019-12-20
All the front desk staff were extremely helpful when I walked in. Sana made it very clear and eady to understand everything.
2019-12-20
Rachel did an amazing job of scheduling numerous appointments for me after our first appointment. Due to this it was easy and convenient to incorporate them into my weekly routine.
2019-12-19
You should send out calendar reminders for appointments
2019-12-19
I am a returning customer so that says a lot. I first visited your center for rehab help on my left knee following a total knee replacement in 2016. I received excellent care then and have this time as well for plantar fasciitis.
2019-12-19
The first time I called the woman on the phone was so incredibly helpful. She was so kind and understanding of my situation and limitations.
2019-12-19
The main reception has always been helpful and efficient.
2019-12-19
Need more lockers
2019-12-19
very easy to schedule over email with kristen
2019-12-19
5 stars
2019-12-19
It was an amazing experience at Spear.
2019-12-19
Excellent experience all around. Kelsey was a true professional who helped me every step of the way in my recovery; would reccommend SPEAR Physical Therapy to anyone in need.
2019-12-19
Since Spear is out of network, they had to check on the cost to me. It did take 4 days for someone to get back to me (I had to follow up), but then once confirmed it took almost two weeks to get in for appointments, so it felt like I had lost a few weeks of recovery.
2019-12-19
I have always been treated with the most courtesy and respect by everyone employed at SPEAR. The people at the front desk are always pleasant and very helpful. The assistant PTs are always close by and ready to help with ANYTHING you may need. The professionalism of the Physical Therapists who have treated me is superb. They know so much about so many different parts of the body. My PT has been able to adjust many exercises to conform to the multiple physical limits I face. I feel so strongly about the excellent care that I have received here that I have no problem strongly recommending SPEAR Physical Therapy to anyone needing PT.
2019-12-19
Lovely experience
2019-12-19
front desk couldn't reschedule appointment and have to go through PT personally
2019-12-19
awesome people!!<br />
<br />
My only suggestion is a feature similar to the Resy app where you can set a range of time and get an alert about if that becomes available
2019-12-19
Easy and smooth
2019-12-19
When I was making my calls looking for a therapist Megan was very helpful and professional and answered all my questions and I made my choice based on that professionalism and attention
2019-12-18
PT answered all questions and made sure I understood. Flexibility of the appointments allowed me to sometimes arrive early and do exercise before the PT would work with me. Sometimes felt like there was variability in how much attention was paid during strengthening workouts to form.
2019-12-18
Flexible in scheduling appointments and the text reminders were helpful as well.
2019-12-18
everyone here was amazing! I have since recommended this place to many people including my mom and family.
2019-12-18
Excellent
2019-12-18
Extremely flexible and helpful. Always a pleasant experience.
2019-12-18
Every single person I worked with in regards to scheduling was extremely accommodating and helpful.
2019-12-18
n. 3 and 4: I have ever had to do it. I am sure they will be very helpful
2019-12-18
Great experience with scheduling. Staff was always very courteous.
2019-12-18
Spear has always been great working with me when I need to reschedule.
2019-12-18
There was a little confusion around whether I need to be scheduling long term appointments through Nick or through the phone, but this never inhibited me from seeing Nick.
2019-12-18
The reception staff is always friendly and professional.
2019-12-18
Juan was great and very knowledgeable. When he had Claire supporting him I had the best experience because I never had to wait for help or the next exercise.
2019-12-18
everyone at the practice is nice and welcoming and brings an extremely positive attitude to the process.
2019-12-18
Wish Ryan had more early morning appointments available
2019-12-18
There was some confusion trying to make appointments (i.e. cancellation policy, pt preference) but it was always resolved before my next appointment.
2019-12-18
everyone was always super helpful with rescheduling or describing any issues I may have with my insurance etc.
2019-12-18
Extremely helpful front desk staff
2019-12-18
great overall experience
2019-12-18
Between scheduling with Brooke and the amazing front desk staff, I couldn't have had a better nor easier access experience.
2019-12-17
very easy to schedule and re-schedule appointments directly with my PT via email. extremely responsive and flexible.
2019-12-17
My overall experience was great. Rachel made me feel very comfortable and confident.
2019-12-17
I was able to schedule all my appointments right from the start, which made for a great experience; I never had to try to sneak something in last minute.
2019-12-17
i have had a great experience with all the staff at 30 Broad Street
2019-12-17
Scheduling was very easy and I was able to book appointments that worked for my schedule
2019-12-17
always great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
2019-12-17
very flexible and convenient.
2019-12-17
Super flexible and understanding.
2019-12-17
From my first appointment to my last, scheduling and re-scheduling when necessary was very easy. The front desk staff is so friendly and Dan always worked to ensure we were scheduling out far enough I was able to get my preferred appointment time.
2019-12-17
My experience at this center was very good and everyone was professional
2019-12-16
Luis and the rest of the SPear team were total professionals, extremely courteous and a delight to deal with.
2019-12-16
Luis and the rest of the SPear team were total professionals, extremely courteous and a delight to deal with.
2019-12-16
Gwen was always accommodating to my schedule and was always willing to work with me to fit me in.
2019-12-16
gwen was very helpful in getting my knee stronger and back on track...she was great and pushed me in my recovery in a good way
2019-12-16
good experience
2019-12-16
extremely helpful
2019-12-16
Everyone was extremely helpful and friendly. Haven't had a bad experience once
2019-12-16
I had no issues with scheduling, and was pleasantly surprised how quickly I was able to get in after my first call.
2019-12-16
Overall it was very easy to svchedule appointments with Mohit and he was able to work around my schedule.
2019-12-13
Good, especially when I need to cancel a session! But isn't there supposed to be a call back to confirm the cancelled session if a voicemail is left? I may be wrong tho.
2019-12-13
excellent customer service, always friendly, professional and flexible!
2019-12-13
Everyone is always pleasant and welcoming, never acts bothered
2019-12-13
Wish you could schedule online instead of having to call or do it at the center.
2019-12-13
everyone has been very helpful, friendly & accommodating
2019-12-13
Everyone was polite, enthusiastic, positive, and outgoing.
2019-12-12
I've been waiting to get a response about my insurance for too long
2019-12-12
I love Spear. I had a hard time finding an opening for my first appointment but then everything worked out great.
2019-12-12
I had a fantastic experience at SPEAR. As a former D1 track athlete, I have had my fair share of physical therapy experiences. From the day I started at SPEAR, my therapist (Mary Frances) was extremely attentive and effective at addressing my injury. My injury not only healed, but I ended up feeling stronger and armed with a catalogue of strengthening exercises that I'm planning on incorporating into my daily exercise routine.
2019-12-12
always helpful and pleasant
2019-12-12
I had a really good experience. From Day 1 the team was super helpful and asked questions to help throughly assess the pain. Every appointment started with a smile and an update and I always left feeling better than when I walked in. They were also super helpful when it came to scheduling ahead of time
2019-12-12
everyone extremely nice and accommodating
2019-12-12
Just excellent customer service. Ease of working out insurance, etc.
2019-12-12
It was very easy to schedule appointments. George and the Front Desk staff were courteous and efficient.
2019-12-12
Staff were always very friendly and helpful. They are the first line of comfort that make folks feel at home during their Spear visits.
2019-12-12
Once I needed to reschedule an appointment and your receptionist was very personable and kind
2019-12-12
I
2019-12-11
Great customer service
2019-12-11
Only had great experiences dealing with scheduling and front office staff.
2019-12-11
The best!
2019-12-11
I had an excellent experience. Brooke addressed my shoulder issues and prescribed exercises that helped my injury.
2019-12-11
If I had been working full time it would have been hard to make 2x a week appointments given the times available.
2019-12-11
Very helpful all around.
2019-12-11
I mainly worked with Becca to schedule my appointments which was super easy but the front desk staff has always been very nice!
2019-12-11
I book directly through Sarah which is the easiest way.
2019-12-11
Very easy access, clear, and friendly experience.
2019-12-11
Great experience overall. Wonderful staff and efficient scheduing.
2019-12-11
Had a great experience overall
2019-12-10
Only had great experiences dealing with scheduling and front office staff.
2019-12-10
Everyone on the phone was so helpful- from when I first called to schedule an appointment, to any time I called with a question or to reschedule.
2019-12-10
Would love online scheduling
2019-12-10
Everyone at this location is amazing. They are caring and sensitive to patient needs. I have recommended them to friends and family and will continue to do so.
2019-12-10
Everyone at a SPEAR Upper West Side has been very amazing about getting me scheduled appropriately and helping me with making sure that all my care had fallen within the bounds of my insurance. People remembered my name and were extremely helpful when it came to billing and scheduling.
2019-12-10
Generally pretty good experiences scheduling appointments, although there could be more promptness in returning voicemails.
2019-12-10
I had a great expereince ar Spear! my kneck pain was very high when I came, and now after worknig with Chris for a few months its a zero! He was awesome!
2019-12-10
painless
2019-12-10
Never had an experience this fantastic with a provider - I recommended the practice to colleagues, and one has started coming to SPEAR - she agrees with my view!
2019-12-10
Please note 90% of my experiencewith Jeff was at 70 Pine (before he transferred)
2019-12-10
Everyone at Spear has been a pleasure to work and interact with, in person and via phone. I found the office to be congenial and professional, as well as fun and comfortable.
2019-12-10
All staff - including Gabby (PT), techs, massage therapists and front desk staff were extremely friendly and always a pleasure to work with!
2019-12-10
everyone was always very nice and kind, specially blair
2019-12-10
great
2019-12-10
This survey needs an N/A for this section. My first apt was scheduled over the phone but the follow ups were done in person. <br />
<br />
For #4, I did not need a return phone call.
2019-12-10
Brett and Lauren are phenomenal, excellent listeners and extremely caring.
2019-12-10
It's all wonderful and I send all of my friends
2019-12-10
everyone is as nice as can be!
2019-12-10
Kristen was a wonderful PT. She was always willing to work with my work schedule since the hours I'm available outside of work are very limited. She was also very knowledgeable and informative whenever I asked her questions. It wasn't too often that I had to call the front desk.
2019-12-09
all personal were helpful the experience was great
2019-12-09
I didnt really have any reason to call as was fortunate enough to go through therapist.
2019-12-09
Excellent customer service and accessibility.
2019-12-09
EVERYONE ROCKED!!!! My ItBand feels SOOOO much better. Thank you!
2019-12-06
great environment! fantastic people, i feel blessed to have chosen spear and dr. michelle
2019-12-06
I had all the good experiences only. John is really professional and knows what the best therapies/treatments are for my condition.
2019-12-06
team at spear were very accommodating when it was necessary for me to reschedule appointments around my work schedule.
2019-12-06
Great experience, Cody is the best and staff is wonderfdul.
2019-12-06
Everyone I have dealt with at spear is polite, prompt, and helpful.
2019-12-06
an online scheduling system would be nice to help the therapists out. they are really busy so not always available to schedule them.
2019-12-05
Very informative, professional staff. Pt helped a lot.
2019-12-05
Megan was super easy to work with all the time and very accommodating the few times I had to reschedule.
2019-12-05
Incredibly easy to get in touch with the office, schedule appointments, discuss insurance and payments, etc. Front desk staff is always very personable and friendly upon arrival.
2019-12-05
Scheduling generally worked well with my schedule as long as I booked appointments far enough in advance.
2019-12-05
I originally did not hear back from the front desk regarding authorization of my first visit and had to follow up after a week.
2019-12-05
I had an easier time scheduling appointments here than I've had with any other service industry. Thank you so much!! Great availability, and I really appreciated being able to reschedule last-minute on the rare occasion that life stuff came up.
2019-12-05
Excellent experience. Michelle and every staff member that worked with me were patient, helpful, and genuinely caring.
2019-12-04
Scheduling with Lauren directly was great. When I called to ask a question about my sessions and payment it was hard to get a hold of someone. Lots of voicemail tag and eventually got called back someone in Brooklyn. She was helpful though.
2019-12-04
Great
2019-12-04
Great
2019-12-04
Was quick and easy to set-up appointments as long as we scheduled far enough in advance.
2019-12-04
They fit me into the schedule the same day that I first called.
2019-12-04
This is my second time in physicl therapy at Spear and overall my experience has been great. The only thing that would make it better is if Spear accepted Aetna insurance in network. My company has no out of network benefits and next year they are changing my insurance to Aetna, so I will not be able to come back to Spear.
2019-12-04
Was quick and easy to set-up appointments as long as we scheduled far enough in advance.
2019-12-04
Twice left messages with the front but never returned. But contacts with Mary Frances directly were immediately returned.
2019-12-04
none
2019-12-04
Everything was easy and smoothe
2019-12-04
Prompt. very friendly setting up initial visit.
2019-12-04
Everyone was polite and professional
2019-12-03
My experience was excellent. The staff is awesome, friendly, and extremely helpful.
2019-12-03
The front desk staff is so courteous and knowledgeable scheduling and the insurance process
2019-12-03
very easy to deal with
2019-12-03
Staff is very friendly and knowledgeable. Physical Therapy area is always clean and organized.
2019-12-03
Always flexible and able to fit me in even with a busy schedule.
2019-12-03
Tom was always incredible, as were the other Physical Therapists and Team Members. I'm probably not a good person to ask for comments because I'm happy with everything.
2019-12-03
one of the best thing about this experience is the ability to accommodate my schedule.
2019-12-02
I had a really great experience here and will continue coming here in the future for the next time I need physical therapy.
2019-12-02
Was quick and easy to set-up appointments as long as we scheduled far enough in advance.
2019-12-02
Very difficult to get in touch with 75th street location <br />
No one answers phones or returns calls
2019-12-02
The whole team was amazing, especially Michelle! She was patient with my recovery but pushed me to get to my goal which was getting back to running after my foot surgery.
2019-12-02
The front desk was lovely from start to finish- they were very helpful first scheduling and super nice each visit.
2019-12-02
I made the appointments directly with the therapist
2019-12-01
Everyone who answered the phone was always very friendly and eager to help. Unfortunately, Jessie's schedule always filled up FAST.
2019-11-29
Very professional at all levels of the process
2019-11-27
Staff is amazing and always treat you with positivity and a smile. Wonderful facility.
2019-11-27
Amazing experience overall!
2019-11-27
I found everything very helpful.
2019-11-26
I was in excellent hands with Phaeleau taking care of me!
2019-11-26
Tom and the entire staff were amazing.
2019-11-26
Great - Vaness at front desk was very friendly and helpful.
2019-11-26
The front desk staff were very friendly, responsive, and helpful regarding scheduling and addressing insurance/billing issues. One recommendation for scheduling: if there's a way email confirmations of visits could be emailed with calendar invites, rather than a print out, this would make it easier for patients to keep track of appointments.
2019-11-26
It was such an awesome experience to deal with every single person at Spears!
2019-11-26
perfect 10.
2019-11-26
Excellent care, excellent attitude, fun to work with
2019-11-26
I think it was Olivia who called to schedule appointments very proactive
2019-11-26
I appreciated consistency of the appointments and that they were scheduled 3 weeks in advance. Organized company.
2019-11-26
Always able to reschedule or be squeezed in when needed!
2019-11-26
very professional in all instances
2019-11-26
Everyone I talked to on the phone was very friendly, professional, and helpful.
2019-11-25
Very communicative and responds to emails and calls in a very timely manner.
2019-11-25
Asked for an audit of account so I can make payment but didn't hear back
2019-11-25
A few times my therapist was heavily booked and I could only get 1 session in a week
2019-11-25
everyone is super pleasant, always a highlight of my day!
2019-11-25
A seamless experience from the front desk to the session. I really enjoyed it and am glad that I switched to this facility.
2019-11-25
Love the ability to schedule early AM weekday appointments.
2019-11-22
Online scheduling would be nice
2019-11-22
(I did not need any calls returned, someone always answered!)
2019-11-22
I never had an issue rescheduling appointments which is important for people who work.
2019-11-22
Front desk was very transparent in scheduling and pricing
2019-11-22
Always positive experiences with front desk
2019-11-22
As mentioned during my intake survey, I had called and scehduled and appointment but it wasn't recorded in the system so I then had to wait two more weeks to see someone. I also wish there was a way to schedule more than the initial intake appointment when coming in as I was doing 30 days without a script and had to wait a while between initial intake and other appointments. ONce I was in though, it was super easy to schedule appointments.
2019-11-22
It was difficult to coordinate my first appointment with the front desk at the beginning but after I saw Anthony I was able to book directly with him and it was a breeze!
2019-11-21
never had a problem always responsive
2019-11-21
Lulu was great - highly recommended! Brett was great. My issues with Spear are how its managed. Seems like the whole setup is based on volume and felt kind of like cattle many times. I eventually learned that I would only get 50% of his time which I did not know upfront
2019-11-21
Ability to schedule visits was kind of difficult but once actually here had an overall great experience
2019-11-21
Very quick and professional, no problems
2019-11-21
Excellent experience. Before coming to Spear I had tremendous neck pain. Now after two months all neck pain is gone. All headaches and arm pins and needles, totally gone. Tim knew exactly how to treat me me. What to do and how long a duration. It is remarkable how good I feel.
2019-11-21
GOOD EXPERIENCE
2019-11-21
Appointments fit into my schedule and they were very flexible as well
2019-11-21
Everyone I spoke with was helpful and courteous.
2019-11-21
Very easy to schedule and reschedule
2019-11-21
Sometimes the people over the phone didn't know the difference between OT and PT and I was scheduled incorrectly, but that was just once. The best way to make appointments was via email with the therapist , which was SO convenient.
2019-11-21
Great customer service!
2019-11-21
my experience at spear physical it was very good i learn a lot and i feel progress a lot with tom, he is an excellent therapist.
2019-11-20
terrific support
2019-11-20
No call back regarding rescheduling appointments
2019-11-20
Everyone was polite and helpful
2019-11-20
The desk has always made it easy and comfortable for me to get things done.
2019-11-20
n/a
2019-11-20
Was able to reschedule a visit for a later time in the same day with ease.
2019-11-20
great experiancw
2019-11-19
The folks at the front desk have been nothing but helpful and courteous towards me and any issues I might have had.
2019-11-19
fine overall
2019-11-19
great experiancw
2019-11-19
I don't love the robo calls for appointment reminders. It keeps telling me its at 2:30AM. Please fix the glitch. It happens every time. Also, please add more chairs and reading materials to the waiting area.
2019-11-19
Everyone at the facility was very helpful
2019-11-19
Friendly, professional, and effective
2019-11-18
Very prompt responses to emails and easy to coordinate over email.
2019-11-18
Every person I dealt with on scheduling was very helpful and efficient.
2019-11-18
Visits were super friendly, the staff always welcoming, the location easily accessible.So overall great experience
2019-11-18
They were all good
2019-11-18
Staff here is great, very professional, personable, and always capable.
2019-11-17
My experience was fantastic.
2019-11-17
My experience was exceptional - no complaints.
2019-11-17
Had a great experience - no complaints.
2019-11-15
Never left a message so can't answer promptness
2019-11-15
Great experience, easy and professional with a lot of great knowledge from the PT to heal my issue.
2019-11-15
No bad experiences😊😊
2019-11-15
Extremely prompt and friendly! Scheduling and rescheduling appointments was a breeze.
2019-11-15
Extremely Courteous in every way possible. Very understanding and easy to work with
2019-11-15
Amazing front desk, so polite. Rescheduling appointments online would be a little easier. Also I wasnt able to reach someone on the weekends a couple times which meant I couldnt reschedule and ended up missing an appointmnt.
2019-11-15
The experience at the Brooklyn Location and the 57th Street Location are vastly differently. ONLY accounting for the Brooklyn Location, Betsy has been a GEM. Capital G-E-M. Between Miranda and Betsy's incredibly helpfulness and responsiveness, that is reason alone to come back to this location.
2019-11-15
at beginning was hard to get best timeslots but once I started and scheduled a month in advance was ok
2019-11-15
It took a lot of work to get set up as a new patient but once in the system all worked well
2019-11-15
I made most appts in person at the office
2019-11-14
Great!!
2019-11-14
No bad experience
2019-11-14
Super flexible in scheduling, always was able to find a mutually acceptable time
2019-11-14
I am really impressed with the friendly professionalism of the entire staff!
2019-11-14
Fairly simple and easy to schedule my appointment.
2019-11-14
superior service
2019-11-14
Very easy and pleasant. Perfecct
2019-11-14
Super flexible in scheduling, always was able to find a mutually acceptable time
2019-11-14
Extremely attentive! Amazing help and team always has a smile and a positive attitude!
2019-11-13
very helpful facility with amazing equipment and flexibility among therapists to help many people at the same time.
2019-11-13
Extremely Courteous in every way possible. Very understanding and easy to work with
2019-11-13
Everyone at the front desk was lovely, it was just very difficult to reschedule appointments because of how busy it is.
2019-11-13
Great experience.
2019-11-13
Gina is the best.
2019-11-13
Front desk and scheduling staff are always helpful and welcoming (and always greet me by name:)
2019-11-13
The Plaza team is very efficient and easy to work with.
2019-11-12
Ben was great caring thoughtful good listener skillful
2019-11-12
Michael was very busy with a large client base! Which is a great testament to his service and knowledge and loyalty of his clients. On occasion it was hard to schedule an emergency appointment but it wasn't an overall major concern of mine. A great feature of SPEAR is the ability to see other PTs and in different locations. While I didn't need to do this, the option was something I hadn't heard of in other practices.
2019-11-12
Poor service getting appointment andinsurance
2019-11-12
Great!
2019-11-11
I LOVE Josh. He is so positive and helpful and really takes a vested interest in his clients. He is an absolute pleasure to work with and really knows his stuff.
2019-11-11
Everyone at this location was helpful, polite and made sure my care was top notch.
2019-11-11
was always easy to do.
2019-11-11
I initially filled out a form online and received a call to schedule my appointment within 2 hours. The person on the phone was very helpful with scheduling an appointment and handling all of my insurance documentation. I made the rest of my appointments directly with Mary Frances and never had an issue with scheduling or getting in touch with her.
2019-11-10
Scheduling and/or rescheduling appointments was very easy, whether it was with the front desk or with John directly. John was very accommodating to my work schedule and travel, which a couple of times meant a relatively last minute appointment change, and I greatly appreciated that.
2019-11-08
Overall scheduling was good. Only reason I didn't put excellent was busy the schedules were always so packed and it would sometimes be hard to find a spot. But Dustin was very accommodating.
2019-11-08
The staff at the front desk were always kind to me, and very quick with calls.
2019-11-08
Reminder calls were helpful
2019-11-08
n/a
2019-11-08
I came from a therapist office where I had a negative experience and after 1 year, my situation had gotten worse. I went to Spear feeling devastated and without hope. After the first two weeks, I felt a huge difference. Stefanie is like a miracle worker. I now feel almost like I did before my accident two years ago, which had left me, aside from a concussion, with two herniated discs on my neck and a broken cartilage bone as well as a very week neck. That's not even included all my symptoms. I also asked Stefanie for help with my TMJ, she has also made a difference in my life in connection with that. Unfortunately, I have a back issues, so I look forward to going back to her for therapy concerning that issue. Bu that's a different story. Stefanie, as mentioned above, is a miracle worker. She knows her anatomy and is a true healer. I am amazed in what she did in less than a year. Thank you.<br />
Also, I have to give credit to Patrick, he did a couple of massage sessions for me, as per Stefanie's suggestion, while she was out. He knew how properly treat my neck issue and TMJ. His massage left me feeling relaxed and between Stefanie and him, I now feel as if there is nothing wrong with me, on most days. They did not only help, but they also showed me what to do when I am on my own. <br />
I am truly grateful to both of them and have recommended them to people at my office.<br />
<br />
Lastly, the staff sitting at the reception area, each and everyone of them is wonderful. So friendly and professional. Thank you!
2019-11-08
Everyone at the front desk is fantastic. Always friendly, always so helpful. Nneka and Danielle are standouts. Love seeing their friendly faces everytime I come in.
2019-11-07
very good, got better, everyone helpful
2019-11-07
perhaps easy online scheduling system - if that would work well, not easy...even to just request a change and have that confirmed based on current availability
2019-11-07
Administrative tasks are made very easy/simple.
2019-11-07
Vacation week hard - when PT on vacation found it hard to schedule with another PT
2019-11-07
Everyone at this location is a delight to see. They're welcoming and helpful.
2019-11-07
h
2019-11-07
The staff at the front desk was always helpful with whatever question I had; Chloe, Halima, and Michelle in particular. Great, friendly group of personalities. They made me feel welcomed everytime I walk in.
2019-11-07
Front desk was very helpful. Proactive outreach, accessibility of staff, and ease of interaction made scheduling and visits a breeze.
2019-11-06
NEVER CALLED SO NO CALL BACK
2019-11-06
The ladies who handle the scheduling are awesome
2019-11-06
Excelllent customer service from the front desk staff. Always friendly when I called and/or walked inand had any questions or cahnges.
2019-11-06
IN clinic, its very easy and comfortable to set up appointments. What isn't intuitive is if you need to change an appointment from outside the clinic. It isn't clear whether the appointment has been changed. Two things would help....the ability to change appointments online and, when you do call in and leave a message, if there was a confirmation email back to you telling you the change has been made.
2019-11-06
Overall consistent excellent service
2019-11-06
I never actually talked to anyone over the phone. I loved the text reminders. That was very helpful. On the occasion that I had to cancel it was nice that I could do it by text.
2019-11-06
Always helped accommodate my limited availability and find appointment times.
2019-11-05
Excelllent customer service from the front desk staff. Always friendly when I called and/or walked inand had any questions or cahnges.
2019-11-05
This was my second experience with physical therapy, however my first with Spear. I am happy to report that your program is far better than the previous physical therapy I was treated by. Every session was important and physically I felt myself get better.
2019-11-05
All good, love the forgiving cancellation policy
2019-11-05
It was easiest to schedule appointments with Chris at the end of each session.
2019-11-05
always geat faces super fast with checking in
2019-11-05
Very easy to schedule or reschedule appointments, good at making sure to block them out ahead of time so I got the times I wanted.
2019-11-05
Meghan is the best ever! Thanks for all the help. I'm feeling very strong now.
2019-11-05
Availability was difficult, but the staff could not have been more helpful in booking. Really appreciated it.
2019-11-05
Always accommodating and flexible when needing to change appointment due to illness or work related problem. Made life so much easier.
2019-11-04
Everyone was always extremely helpful and professional. I don't have a single negative to report!
2019-11-04
Every single member of staff is so helpful and nice!
2019-11-04
Appreciate the courtesy including checking insurance coverage and conveying copay along with ease of scheduling reminders through email vs. phone calls.
2019-11-02
all good
2019-11-01
All good - any scheduling issues were dealt with promplty and courteously.
2019-11-01
Everything is good!
2019-11-01
Megan is the best! Always on top of everything and friendly.
2019-11-01
The staff at the front desk, who answers the phone, is always very friendly and as helpful as possible.
2019-10-31
Everyone was very friendly and helpful
2019-10-31
All good - any scheduling issues were dealt with promplty and courteously.
2019-10-31
Made scheduling easy and stress free!
2019-10-31
can't think of one bad except sometimes the air conditioning makes my fingers and toes numb.
2019-10-31
Well done given how busy the team is - excellent job in setting expectations with how far out we needed to schedule to insure the time I needed, then really flexible if I had to adjust or arrive late/early - great, great service.
2019-10-31
Great staff. Very attentive and thorough, seeing that i was getting the most out of my recovery.
2019-10-31
Your scheduling system is fantastic. I received text alerts the day before each appointment reminding me about the next day.
2019-10-31
Made scheduling easy and stress free!
2019-10-30
Sometimes I've been put on hold multiple times in the same call.
2019-10-30
In the beginning, it was really difficult to schedule appointments and find a PT who could consistently see me but once I started seeing Meghan, she was SO accommodating with my schedule and helpful.
2019-10-30
Great job
2019-10-30
Excelled in all needs of scheduling and interacted a professional demeanor.
2019-10-30
All great
2019-10-30
superior service, superior results and a warm and wonderful environment
2019-10-30
rykyy
2019-10-30
everyone is truly kind. made this intervert feel very comfortable. Something I appreciated deeply.
2019-10-30
In general, the admin staff has been very courteous, but there have been a couple of occasions when things I asked for didn't happen, and I had to ask again. Over the course of my visits, though, this disappeared.
2019-10-30
Everyone I interacted with was incredibly helpful and patient with working around my particular work schedule. I never had any issues scheduling times that worked for me.
2019-10-30
Very prompt and efficient service over the phone - easily some of the best I've had with doctors/hospitals/therapy offices
2019-10-30
Great experience! Ninia was an amazing PT. Listens intently to my issues and provides effective exercises and training. Super great to talk to about all things from daily life to questions regarding my issue to random questions. Allowed for comfortability. Great space and very close to my office so super convenient. Will definitely come back if need of PT.
2019-10-30
I had severe panic attacks that required lots of last-minute rescheduling. I'm very grateful for everyone's flexibility and kindness.
2019-10-30
Very Impressed
2019-10-29
Josh was always very flexible and found times that worked with my schedule
2019-10-29
I only had small windows of time during the week when I could come and Christine and the staff were super accomodating, including a few times when I had to cancel just a few hours before an appointment.
2019-10-29
Y'all were always helpful and expedient!
2019-10-29
The whole team has shown great professionality and im extremelly happy with my improvement and overall confidence in my physical capacities.
2019-10-29
All my experiences were very positive, Art is a wonderful therapist!
2019-10-29
I really liked how my PT would have me work with him in scheduling appts so that way we would have enough time to go over everything and goals
2019-10-29
On one occasion, I called the main appointment phone number on the website to reschedule an appointment. When I went in at the rescheduled time, the Chelsea location didn't know that anything had been changed.
2019-10-29
This has been a very good experience. The treatment was given in a very friendly, professional and effective manner.
2019-10-29
Scheduling evaluation took a week or two for an opening, but overall great experience finding time and adhering to my schedule.
2019-10-29
I could not imagine a better PT experience- Derek and the other folks at Spear were always incredibly helpful and knowledgeable.
2019-10-28
one mishap in scheduling, but was resolved quickly and helpfully
2019-10-28
Sometimes they had attitude on the phone but who hasn’t...
2019-10-28
Knowledgeable, empathetic, and caring.
2019-10-28
It was a great and pleasurable experience
2019-10-28
This was the best PT I have every experienced!
2019-10-28
front desk was great on the phone helping me communicate with kristen
2019-10-25
Sometimes they had attitude on the phone but who hasn’t...
2019-10-25
helpful and friendly front staff
2019-10-25
excellent, very flexible & accomodating
2019-10-25
Everything is great.
2019-10-25
Great
2019-10-25
Amazing experience, I will always come back to Spear! But hopefully I won't have to!
2019-10-25
Michelle did an excellent job explaining the physiology and purpose of each of the exercises.
2019-10-24
Great experience!! I felt like I got a lot of personal attention, was listened to, and have the tools to keep working on my back going forward.
2019-10-24
everyone here is so nice.
2019-10-24
Front desk was great! Danielle was a sweetheart.
2019-10-24
Great experience.
2019-10-24
very professional
2019-10-23
Very responsive on the phone and easy to schedule over email with my trainer.
2019-10-23
It was the best experience ever! I thought my running days were over, but with Kristen's outstanding expertise in developing an excellent individualized program for my running injury, I have many more years of running ahead of me. The whole staff at Spear is fabulous and would return in a heartbeat.
2019-10-23
Front desk was amazing Leah and Elaine know what they are doing.
2019-10-23
Scheduling experience was always great. Very accommodating! I definitely appreciated the no cancellation-policy when missed a session last minute
2019-10-22
Excellent service all round
2019-10-22
overall good
2019-10-22
I needed to schedule appointments at quite short notice, and the team has been able to squeeze me in which was great as it enabled me to get most out of the (only) 3 weeks I had
2019-10-22
Very easy to establish a recurring appointment
2019-10-22
You guys are so nice and helpful when it comes to this stuff, I'm not just giving all "excellent" marks because to finish the survey quickly, everyone here is really great.
2019-10-22
Receptionists could be more coordinated and aligned when speaking to patients
2019-10-22
Excellent
2019-10-21
Was really difficult to get the first appointment scheduled, but after that was fine
2019-10-21
I
2019-10-21
there was a scheduling problem initially but resolved
2019-10-18
The only piece of feedback I would say is that I wasn't alerted that my insurance was out of network until the day before my first appointment (after I scheduled it 3 weeks out). I felt like I had no other option but to continue even though it was more expensive than I was expecting. I would have liked to have known my co-pay earlier.
2019-10-18
Nicole was extremely knowledgeable regarding my injury and most effective way to recover, and also her demeanor and professionalism made what could have been an unpleasant process into as good an experience as possible under the circumstances. I would also like to add that every other individual on the 30 Broad staff I had the pleasure of working with was also extremely personable, professional and knowledgeable.
2019-10-18
Scheduling appointments was always easy. I felt like Cydni made herself very accessible to me and the front desk staff were always kind and helpful.
2019-10-17
The team was great at fitting me in the next morning when I had my accident and Kramer was very accommodating in finding times that worked with my schedule
2019-10-17
very positive and accommodating; friendly
2019-10-17
Lovely front desk team. Extremely professional. Always smiling.
2019-10-17
Getting my medical docs transferred from my previous PT was seamless.
2019-10-17
All excellent
2019-10-16
Super efficient, super helpful -from the first time through the door.
2019-10-16
love the care cordinators- especially halimah and Michael .. Kelsey and Tod are great i was in so much pain 4 weeks ago and they really helped with the recovery - i feel good nowt :) .overall i am so happy with my experience and a big thank you to the PT techs as well for helping out.
2019-10-16
I dont think I ever called, but everything was great so I am sure it would have been exceptional.
2019-10-16
Professional and welcoming staff.
2019-10-16
great experience. Alyssa was very helpful , very patient and pleasant to work with. she made me stronger. the staff was always very helpful and pro active with engaging me, asking me how im doing, etc. my overall experience simply could not have been better.
2019-10-15
Front desk staff were always pleasant and eager to help. Specifically Chris, Tiffany, Ryykai (forgive me for any misspelling of names) were excellent help to me for all my administrative needs.
2019-10-15
I appreciate the SMS reminders, but it'd be nice to include the name of who the appointment is with.
2019-10-15
Tiffany is great at the front desk.
2019-10-15
it was a very good experience
2019-10-15
I had such a great experience here at Spear Center. All of the PTs were extremely helpful, personable and caring. I even got to interact with a few PT who weren't in my schedule and made friends with them! Hopefully I wont have to come back for physical therapy but if I do I'll definitely will be back to this location!
2019-10-15
Easy to schedule
2019-10-15
i have always received prompt and courteous attention whenever dealing with any of my scheduling concerns.
2019-10-15
All my experiences were good. I always felt very god after every session.
2019-10-15
Overall experience was very much positive
2019-10-14
I have no comments, my experience here was pretty good overall.
2019-10-14
Still trying to figure out a billing issue. Using external billing support and the odd nature of your out of network price matching is an inconvenience.
2019-10-14
Front desk was very helpful and communicate well.
2019-10-14
easy scheduling and changing appointments through scheduling with kristen
2019-10-14
The entire staff at Brooklyn Heights showed exceptional professionalism and were really lovely to work with. I enjoyed my time at PT.
2019-10-14
I never spoke to anyway on the phone, so I put a neutral "good" response.
2019-10-11
Very easy to schedule and I really like how I get a text message reminder for my appointment.
2019-10-11
Very professional staff and well organized.
2019-10-11
Clean environment
2019-10-11
I scheduled/rescheduled my appointments directly with Kristen who was extremely accommodating.
2019-10-11
When first booking my appointment, I worked with the scheduling staff to find the soonest availability -- and they were very patient working with me to look at schedules for several offices to identify the soonest availability. Super helpful!
2019-10-11
Did not use the phone.
2019-10-11
Scheduling was easy. Thanks.
2019-10-11
Everything was easy -- even when I had to change/cancel at the last minute, everyone was always helpful and prompt.
2019-10-11
Everyone was always very responsive and happy to help
2019-10-11
The text appointment reminders were very helpful
2019-10-11
Luke was great - even when the space was busy I felt that he was aware of my activity and on top of making sure I had things to do. Generally good constructive feedback on positions and form. My condition is hard to pin down, and I felt like we did a good split of stretching and strength training to help me avoid injury
2019-10-10
Overall excellent experience
2019-10-10
I think it was a glitch one time in your voicemail system when it took a couple of weeks for someone to get back to me about eligibility to come here. That's all! Everyone I spoke to on the phone was pleasant!
2019-10-10
When I was working it was difficult to find a time but once we did everything flowed like clockwork. At one of the worst times in my life, Olivia put up with me. Olivia is the nicest most patient person on the phone and in person. Everyone at the front deck deserves awards for what they put up with - people, especially New Yorkers are tough!
2019-10-10
All my experiences SPEAR were positive. From scheduling with Somer to my questions about billing and other issues at reception, everyone was very professional and kind and truly interested in helping me get the right answers. Everyone at reception was awesome and funny and helped me start off every appointment with a laugh or smile.
2019-10-10
dire need of help to get over this continuous hamstring injury Michael responded and addressed my concerns and introduced me to Emma
2019-10-09
Excellent client service- never any problem.
2019-10-09
While changing appointments, I had no problem!
2019-10-09
Excellent customer service and ease of making and rescheduling appointments.They do their best to accomodate patients' busy schedules. I was even able to receive an email with my appointment schedule which was super helpful.
2019-10-09
I was referred to Spear by my doctor and when I called I was easily able to schedule my first appointment. Every other appointment I scheduled with my therapist and it was very easy to find times every week that worked for me.
2019-10-09
very good
2019-10-08
I didn't have to make phone calls for appointment.
2019-10-08
top quality
2019-10-08
very flexible with my schedule.
2019-10-08
Excellent experience. Everyone was helpful and friendly. Only suggestion would be to have some sort of online portal or schedule so we can verify times and request any changes if needed.
2019-10-08
I had to change a few pre-scheduled visit times due to changing doctor appointments, so I emailed Becca directly. She always responded promptly (even after hours and on weekends) and accommodated my calendar.
2019-10-08
I also found very helpful the emails reminding of the next day visits
2019-10-07
I appreciated the reminder calls to keep my schedule on track.
2019-10-07
This is my fourth or fifth time back with Spear. I was Don Zerio's first patient on his first day back with Spear as a physical therapist. He was patient in listening to my concerns in describing the location and nature of my neck pain. He gradually increased the difficulties of my exercises, both at home and at the physical therapy location, all the while explaining which groups of muscles and everything else I was strengthening. I could not have asked for better care or genuine interest from Don in my recovery. He also accommodated my schedule to fit me in at 7:00 AM on all morning appointments, which was incredibly helpful to me and my work constraint of having to be at my desk at 8:30 AM. Don is an incredible asset to Spear, and I would most definitely like to see him again when I have another pain creep up. Many thanks, Don!! Two thumbs way up!
2019-10-07
Everything was excellent
2019-10-07
Communication with Shannon has been easy and highly effective.
2019-10-07
Everyone was very kind and helpful and explained everything to me so that I could do my exercises at home.
2019-10-04
I really appreciate the dedication of the employees here and the willingness to get me back to 100% healthy!
2019-10-04
I had a very good experience - Blair really healed my pain and showed me stretches to keep the pain away.
2019-10-04
Only issue scheduling was the scarcity of early am and late pm appointments. But staff was very accomodating in finding times that worked.
2019-10-03
Used Zoc doc for initial scheduling and process was seamless. Able to maintain a consistent schedule throughout treatment and Greg was very flexible with my schedule
2019-10-03
Spear was very accommodating in scheduling and re-scheduling appointments, including day of rescheduling. Although the before and after work appointments filled more quickly, if you scheduled a few weeks out you were able to find a time that works for you. I was very pleased with my experience.
2019-10-03
there was a hiccup scheduling appt. the original person who took my medical card and referral didn't enter it on system. Thakn fully I called to confirm my apt and had to reschedule but the person who took call was awesome
2019-10-03
My experience with PT was completely different from my previous appointments at another practice. All the therapists and technicians were well-informed, efficient and always had a great attitude. It was never difficult to get assistance and I felt attended to at all times.<br />
<br />
Front Desk - The intake process was prompt and efficient with great follow up times. The receptionists took care to learn my name and greet me by name during all my visits.<br />
<br />
Therapists/Technicians - All were great and you could tell they took pride in their work. I completely trusted my therapist, Chris Churchill, and he was very flexible with my schedule and always mindful of my other injuries. I felt he listened to my concerns and always made modifications where possible to avoid exacerbating my other many injuries.
2019-10-03
I generally didn't need to communicate with Spear on the phone, but the once or twice that I did, they were very courteous and helpful. I generally scheduled my sessions at the end of the previous one, and found it to be very simple (sufficient flexibility/availability).
2019-10-03
The assistants were very friendly and helpful with getting me through my exercises.
2019-10-02
question 4 was nat applicab;e
2019-10-02
Great experience! Got rid of pain I never thought would go away,
2019-10-02
t shirt werenot 100 % cotton
2019-10-02
he was friedly and helful<br />
<br />
<br />
<br />
he was friendly and helpful
2019-10-02
Since the office is closed over the weekend, it'd be helpful if we could cancel or reschedule Monday appointments electronically instead of calling Monday AM, which is more last-minute.
2019-10-02
everyone was very helpful
2019-10-02
from my very first phone call asking about appointments and insurance Spear PT was super helpful and nice.
2019-10-01
excellent treatment< professional and respectful.
2019-10-01
The front desk staff was always so helpful and nice!
2019-10-01
All around excellent service!
2019-10-01
It was easy to schedule appointments in person, but would have been easier if I was able to do it on an app.
2019-09-30
Excellent experience whether its, in the session, on the phone scheduling or via email. Very Pleasant and professional staff.
2019-09-30
Very good experience overall!
2019-09-30
Great experience. Excellent staff and atmosphere.
2019-09-30
I always had a good experience
2019-09-30
Jeff was great and personable.
2019-09-27
too many customers per great PT makes scheduling a challange
2019-09-27
It would be easier to do online rather than having to talk to a person...
2019-09-27
I scheduled most appointments in person
2019-09-27
The only bad experience I had was with an outside receptionist; but all the other front desk ones were very pleasant.
2019-09-27
great customer service on phone when setting up first appointment
2019-09-27
Really good experience working with Nicole! This was most intensive PT experience I've ever had, and I really could not have gotten where I am now without Nicole's help.
2019-09-27
The front desk always welcomes you with smile. and before I even came for my first session they called to make sure I was clear on the cover and to make sure I'm ready and okay. Great experience!
2019-09-27
I had no problems scheduling or changing any appointments.
2019-09-26
My experience was amazing! I came in with spasms and couldn't sleep!! <br />
I'm leaving with little to no pain and NO spasms! Every staff member was kind and friendly. I felt at home. Luis was AWESOME!!
2019-09-26
Super friendly therapist and very helpful.
2019-09-26
Very efficient
2019-09-26
There was not one instance during my 6 month tenure at SPEAR where I had any issues with accessing the right individuals for scheduling.
2019-09-26
You guys are a bright ray of sunshine.
2019-09-26
Never had an issue; ran late twice and while being straightforward that they might not be able to accommodate me, my trainer was able to make room.
2019-09-26
I was impressed by how Michelle Troiano would respond to emails about scheduling at all hours, and how she was so helpful in anticipating potential scheduling conflicts with my travels and how to work around them.
2019-09-26
staff was amazing all around
2019-09-26
Excellent service from everyone at Spear PT.
2019-09-25
An not applicable option is needed for this question, hence the "fair" response.
2019-09-25
Big on kindness
2019-09-25
everyone at SPEAR was very helpful and they called me to let me know when there was an opening on the waitlist
2019-09-25
Most correspondence was done in person and handled directly by Michelle. Planning directly with her was Excellent. <br />
I only called a few times, the people I spoke to were helpful but pretty much always needed to call me back to address my questions. At those points there was some delay in a call back. At which point Michelle helped me directly.
2019-09-25
I really liked the appt phone reminders
2019-09-25
Spear returned my calls right away and always worked with me to schedule appts which worked for my schedule.
2019-09-25
My PT experience at Spear Upper East Side has been even better than I could have hoped for. The staff is so positive, professional and easy to work with. They have provided me with a program with enables me to move forward, all while maintaining my healthy lifestyle. My torn ACL is no longer an impediment to my exercise life!
2019-09-25
Very easy
2019-09-25
Scheduling appointments was seamless
2019-09-25
Best experience ever!!!!
2019-09-25
I liked that we scheduled all my appointments for 6 weeks in the first session.
2019-09-25
I was continually impressed by everyone's awareness, especially Amarinders, of my insurance constraints. I never felt like I was going to find myself in a surprise billing situation, which is rare (and a relief!).
2019-09-25
very helpful, very nice and pleasant
2019-09-25
Great experience!
2019-09-24
would be helpful to have a copy of the schedule emailed or texted not just printed
2019-09-24
My first phone conversation with Tiffany and being greeted so warmly by her for my first appointment put me at ease immediately.
2019-09-24
Extremely easy to schedule and change session.
2019-09-24
Very easy
2019-09-24
Everyone was courteous and responsive!
2019-09-23
Scheduling appointments post work hours have been challenging, but both the front desk and Rachel have tried to be as helpful as possible to find times that work with me.
2019-09-23
helpful learning experience
2019-09-23
Michelle made sure to schedule appointments with me and to remind me about my next appointment. It was easy to contact her via email.
2019-09-23
Spear is wonderful and I'm going to miss you.
2019-09-20
Everyone was respectful and professional.
2019-09-20
Excellent for everybody.
2019-09-20
great experience...first time ever...derek was phenomenal...not only withthe therapy but also his mannerisms etc...10 out of 10
2019-09-20
good experience w/eveyone
2019-09-20
CONSISTENTLY GOOD EXPERIENCE
2019-09-20
Receptionists were always extremely accommodating and understanding
2019-09-20
John and his team made it very easy to get treatment, schedule appointments and amend my schedule in accordance with my busy work schedule
2019-09-20
everything is good
2019-09-19
My experience at Spear was great from start to finish, I was assisted by AJ as well as Karyna most of the time I was scheduled to come in. The assistance was excellent I would recommend anybody who needs help rehabilitating to come in and work with Karyna and AJ.
2019-09-19
Never had an issue scheduling and staff was super accommodating on multiple occasions
2019-09-19
I loved Rachel. She was an amazing PT, always put me at ease, and taught me a lot of useful exercises that I'm sure I'll use for years to come.
2019-09-19
Very flexible in still getting access to care even when my health insurance lapsed for one month which i highly appreciated
2019-09-19
The only negative thing about my Spear experience was the difficulty of scheduling appointments with my main PT -- I often couldn't get an appointment at a time that worked unless I scheduled them weeks in advance. Everything else was awesome!
2019-09-19
I'm so impressed with the level of attention, clarity, and friendliness of the staff at this location. Jon and all his assistants were wonderful and I'm excited to get back to my normal gym routine with all the new guidelines for keeping my knee healthy!
2019-09-19
Always pleasant and never had an issue
2019-09-18
Excellent communication skills made me feel more comfortable.
2019-09-18
Josh and your team is terrific!!!
2019-09-18
All excellent experiences
2019-09-18
I think you had an incorrect email
2019-09-17
I am grateful for all of the help from everyone- the front desk, physical therapists and assistants!
2019-09-17
I had a great experience with Spear PT @ 70 Pine. The staff was very helpful every time I came in for an appointment, particularly in my first session. Jeff took his time in explaining what was going on with my lateral meniscus and helped ease my concerns.
2019-09-17
would love an online scheduling tool for current patients!
2019-09-17
Appreciate the courtesy of these people
2019-09-17
surgeon was very impressed with my progress--said the physical therapist had done an excellent job.<br />
<br />
Fun and friendly atmosphere
2019-09-17
Leon is extraordinary at his work. This is my second time back with him. hes so nice, really cares about his patients, super friendly, and has helped me heal twice!
2019-09-17
overall very good experience and everyone was professional
2019-09-17
All great experiences. I appreciate the reminders--would be great if there were text reminders instead of VM.
2019-09-16
Online scheduling would be nice!
2019-09-16
Anthony was very in tune with my injury and progress. He was great.
2019-09-16
Front office staff is superb!
2019-09-16
no comment
2019-09-16
The front desk was amazing.
2019-09-16
Scheduling was surprisingly easy and the front desk was lovely
2019-09-16
Could consider having an online system to generally see what time slots are available
2019-09-15
I appreciate the office is open early and late, as it makes scheduling around work much easier.
2019-09-13
excellent with questions regarding insurance
2019-09-13
All great experiences
2019-09-13
Most contact in person, not much on the phone
2019-09-13
All perfect
2019-09-13
Everything has been very pleasant and professional. Couldn’t ask for more
2019-09-12
Very easy to make appointments and staff responsive.
2019-09-12
Everyone is very pleasant and courteous.
2019-09-12
Great Experience. Everyone was amazing!
2019-09-12
david block was very friendly and professional from day one til my last visit.
2019-09-11
The front desk was AMAZING at scheduling with me and being flexible with my schedule. They're incredible people and make it so nice to walk into the office.
2019-09-11
I never knew the name of anyone at front desk, they were all helpful but my interactions were somewhat impersonal because I never knew who I was dealing with, there were usually 3 people and at times I wasn’t sure who to talk to, or if it mattered, I like the direction of name plates titles, I don’t like to think of staff being interchangeable
2019-09-11
Everybody was very responsive when scheduling and rescheduling. Also the automatic reminders were good idea.
2019-09-11
Greg has been very helpful in scheduling our appointments at times that worked worked well for me. The front desk was very courteous and helped me reschedule an appointment on very short notice.
2019-09-11
Very quick and flexible scheduling
2019-09-11
SPEAR has been a phenomenal experience with unprecedented professionalism from all staff.
2019-09-10
Billing questions answered quickly via return phone call.
2019-09-10
Everything was great! Very friendly staff
2019-09-10
The whole experience was terrific. Amit,
2019-09-10
Because of your telephone reminder system, I never had reason to call.
2019-09-10
Initial setup was a bit of a pain but once I was through the door everything was great.
2019-09-09
Sebastian introduced himself as DPT, but this does not show it... otherwise, he was really amazing - from the very start eval to the last scheduled appt, slowly introducing exercises and increasing resistance/weight as I gained confidence in my shoulder, as it gained/improved strength
2019-09-09
very easy to schedule appointments
2019-09-09
No phone calls were needed to be returned.
2019-09-09
Very friendly and helpful staff. No complaints.
2019-09-06
Always helpful.
2019-09-06
Excellent.
2019-09-06
Very quick and flexible scheduling
2019-09-06
Lauren is awesome 😎
2019-09-05
Spear was great. I would come back again if I was injured. (But I hope I don't!)
2019-09-05
None
2019-09-05
EVERYONE was amazing. Rhonda was so helpful over the phone with my insurance issues and scheduling and everything else I needed. ALL of the technicians were so, so wonderful (special shout outs to Mehul, Joe, Mike, and Nas). And of course, Gina is the best. It's inevitable that I injure myself as a dancer and now I'm not dreading it as much because I love my Physical Therapist!
2019-09-05
I've been to many physical therapy places but by far this is certainly the best!
2019-09-05
Very flexible in terms of rescheduling
2019-09-05
The front desk was always extremely helpful, attentive, and open to explaining patient benefits/billing
2019-09-05
Easy to deal with and helpful
2019-09-05
The administrative staff is very kind and helpful!
2019-09-05
The staff at the front desk was very cordial and made me feel welcome.
2019-09-05
You need to have a "Not applicable" option in Q.4, or don't make it mandatory. I responded to 4 above, but I never needed anyone to return a phone call.
2019-09-04
I’ve had a very good experience at SPEAR. Everyone is so loving and is focused to get something accomplished for their patients. If I have the time,I will definitely come back.p
2019-09-04
QT was extremely helpful when I had insurance issues
2019-09-04
Overall, it was very easy to schedule or re-schedule appointments. This branch of Spear is particularly busy, so the accommodating was always very appreciated. Sometimes the general Spear call center was less helpful, so I always tried to call this office specifically and had much better results.
2019-09-04
I had a WONDERFUL experience with the front desk staff.
2019-09-04
The front desk staff was always very nice
2019-09-03
The text reminders were very helpful!
2019-09-03
was difficult at times to make appointments with michelle because she is always booked with clients. Guess that's a good thing in some aspects.
2019-09-03
First class treatment.
2019-09-03
Everyone I interacted with has been helpful & friendly.
2019-09-03
Everyone I interacted with has been helpful & friendly.
2019-09-03
Definitely give out recos. George and the rest of the staff was attentive to my condition and needs. Reliable and efficient and was able to get back to Tennis in no time. George is the man!
2019-09-03
I faced a bit of a scheduling crisis, one that required for me to change at least two sessions of PT. Throughout the whole thing, they were very good about it, and helped me out.
2019-08-31
Anyone I've ever spoke with over the phone at Spear has been wonderful in answering all of my questions. They are all kind and helpful. The only thing I noticed is it's difficult should you need to get in touch on Saturdays (but then again, how many Doctors offices are even open on Saturday!- So I am very grateful for that!)
2019-08-31
had mostly great experiences, even with staff reaching out if an earlier spot opened up...had difficulty reaching out for my last visit to explain I was late, but overall good experience
2019-08-30
Wonderful experience overall
2019-08-30
Everyone I interacted with has been helpful & friendly.
2019-08-30
My experience has been very good - Brittany is super professional, nice, easy to talk to and has helped me beyond belief. She responds to my questions via e-mail etc in a prompt professional. I would definitely recommend her to anybody who needs treatment
2019-08-30
I love Gabs, shes awesome. she listens she remembers. Very good at explaining what am doing and why. The best PT ever. I will be coming back i need any more PT-ing.
2019-08-29
Excellent experience all around
2019-08-29
The admin staff here is excellent and super nice
2019-08-29
people were nice always
2019-08-29
Very friendly and helpful. Always made it easy for me scheduling appointments and replying to my questions.
2019-08-29
Very good experience.
2019-08-29
Everything was very easy and seamless; it was particularly helpful to be able to communicate directly with Brittany
Q2. During Your Visits
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Please provide name of your tech/aide (describe good or bad experiences)
9247 responses (click to view)
2020-06-30
The aides were always very friendly, and knowledgeable. I missed them when they were gone.
2020-06-24
Kyle / Anne Marie
2020-06-22
michael virgile
2020-06-18
I did all my PT virtually during the COVID stay at home period. I cannot submit the survey with blanks so I just answered "good" for things I cannot evaluate.
2020-05-27
Teletherapy
2020-05-12
Please note: All of my 8(+/-) appointments(except for one) were: VideoAppointments due to the coronavirus.
2020-05-10
Pillows on massage tables need to be recovered or replaced.
2020-04-30
Rachel and Leslie worked with me during exercises the most. <br />
<br />
It was nice that lockers were updated from keys you'd have to carry around (annoying to keep in pockets or on wrist when doing exercises) to a code you could set.
2020-03-28
Everyone I interacted with at SPEAR was pleasant and friendly. I would highly recommend SPEAR to any of my family members or friends seeking treatment.
2020-03-25
Your lack of a locker room is a big minus. The some of the receptionists’ attitude needs much improvement. The rest is great.
2020-03-25
Manny was who I usually worked with and he was great! Very knowledgeable and friendly!
2020-03-23
I think I had the pleasure of working with everyone on the staff in one way or another. From my main person Odalisse, to Stephen, Leon, Rob etc. All fantastic people with great insight. Cant forget the techs who also had a huge role in my recovery..
2020-03-23
Jared was excellent
2020-03-23
Jennifer and the other techs were always warm and engaging
2020-03-20
Tom has been wonderful, very positive and encouraging.<br />
Treatment techniques were unique to my needs-creative too.<br />
I appreciate Tom's genuine style and his modest respect of me the patient.
2020-03-20
Everyone was always super friendly, not even just Sarah. Always felt comfortable while here.
2020-03-20
Jamie is amazing. She really cares about you short term and long term. My only complaint is that the facility gets crowded very easily and if you aren't the type of person who comfortable working of talking in front of people it become a little hectic.
2020-03-19
The staff in front have always been prompt to get me into therapy as fast as possible. Elaine has been amazing to work with, making sure I am comfortable and tended to. She has been nothing short of excellent. I would highly recommend her and the other staff at spear to anybody in need of treatment.
2020-03-18
Checking in was always easy. I don't think I ever waited more than a minute or two once I was changed to get started with treatment, and usually I went pretty much right from the changing room into treatment. I worked mainly with Emma Codman and did two sessions with Eric Finkelstein when Emma was out of town. Both of them were super knowledgeable and helpful and willing to adjust exercises on the fly based on my feedback to set appropriate challenge levels. As far as techs go, I know I worked with Clyde, Emma, Angie, and Vanessa at various points, all of whom were friendly and helpful. It's rare that I've come across a business or medical practice with such a uniformly skilled, helpful, and friendly staff.
2020-03-16
Jason is the best! He is very low key and knows his stuff. Hands on when necessary. Let his trainee, Sarah, do much of the work and she has been trained really well. Jason was always nearby to supervise Sarah and to work on my leg.
2020-03-16
#4 only applies to when Juan or the aides were actually present with me, which was not often.
2020-03-14
Everyone was super helpful and kind -- great energy!
2020-03-13
Kevin
2020-03-13
Leslie
2020-03-13
Getting to spear every day has been great. I walk in, the Front Desk remembers my name, go right to the lockers, drop my stuff and then go right to the pt floor for warmups and a conversation with Nicole. Everyone makes me feel at home, and seems genuinely happy to see me. I also love how everyone dresses up for team spirit days or holidays.
2020-03-13
All of the techs and aides have been amazing! Always super friendly and willing to show me excercises again. Thank you so much!
2020-03-13
micaia lively, encouraging,cheerful, good o look <br />
,<br />
sophie smiling,humorous,helpful,always encouraging
2020-03-13
Tiani was great! So friendly and helpful
2020-03-13
silvano
2020-03-13
Don't recall names of the technical aides who assisted me, but they were all very good, courteous and clearly explained exercises
2020-03-12
Everyone I worked with was very kind and helpful
2020-03-12
Amy - She was wonderful and always listened to help cater each visit to my needs and made me know that I was making progress and feel confident in my workouts. <br />
Brian (and others) - All were fantastic.
2020-03-12
Elma kolenovic
2020-03-12
Johnna has been very helpful throughout my therapy--good humored, patient, and professional.
2020-03-12
various techs helped during my visits. All were professional, friendly, and informative.
2020-03-12
Jeremy is so great and encouraging! Always makes you laugh and smile.<br />
<br />
Luis is an expert - he always knows how to break things down to make sense.<br />
<br />
Amy is the kindest person - she always makes you feel right at home.
2020-03-12
Jason very good explaining what to do and why.
2020-03-11
Mikey, Karina, Emily and Geeno were all great aides and gave excellent instruction and support.
2020-03-11
Matty is great and very professional
2020-03-11
Aides were Ben and Walik, both super friendly with great senses of humor and patience.
2020-03-11
Everyone very nice and helpful. Good team approach here in working together to support the clients.
2020-03-11
Unknown
2020-03-11
Excellent experiences with my techs Khari and Clyde! They did a great job explaining and guiding me through my exercises.
2020-03-11
Rocky!! He was great! I never felt uncomfortable and he would alays check to make sure I wasn't pushing myslef too hard if I was hurting. HE'S DOPE!!
2020-03-11
Rob, Benjie, Anthony, Amy and all the others who assisted were so professional and clear to understand directions with awareness of using correct form throughout the exercises.
2020-03-11
Always loved the space at SPEAR 75th.Can get a little crowded on busy days, but for Manhattan that's expected.
2020-03-11
Mostly Ben Krauss and Eric Finkelstein
2020-03-11
all aides were very friendly and helpful
2020-03-11
Every part of my experience at Spear was pleasant. I was never waiting to start a session, and in-between exercises, Greg always provided me my next instructions, or had other techs prepared to do so. The techs were extremely helpful as well, and helped to answer my questions and correct my form.
2020-03-11
Front desk was really helpful when scheduling appointments and navigating my MRA. They went above and beyond in providing me receipts to get reimbursed from my health insurance.
2020-03-10
Angie and Emma were both excellent
2020-03-10
Everyone, even the therapists not training me, were super friendly
2020-03-10
Rachel- she's great!
2020-03-10
Great environment, great people - so positive
2020-03-10
All of the tech's were helpful and friendly.
2020-03-10
Lauren is the best!
2020-03-10
all aides were very friendly and helpful
2020-03-10
Janharsey - she was awesome.
2020-03-10
I worked with many techs and they were all very helpful and kind.
2020-03-10
Everyone is so helpful, friendly and thorough. I especially appreciate aides that pay attention to form. I love the attention to detail and the education to be able to take exercises beyond PT.
2020-03-10
Again, all my PTs were on time and perfectly well organized and scheduled
2020-03-10
Gus is great<br />
Justin is great
2020-03-09
Masha had this weird habit of apologizing for correcting my form. It's odd since that's exactly what I want out of my training so it was super appreciated. But those apologies are weiiird. Still highly recommended though.
2020-03-09
I have always been assisted the moment I walk in. Great service!
2020-03-09
Today was Masha, and she is amazing at explaining and correcting form (also Victoria, Geeno, Mikey, Marilyn, etc. - everyone is lovely to work with!).
2020-03-09
Very impressed everyone knew my name
2020-03-09
Emily was excellent. smart, kind, knowledgeable, helpful and great to work with.
2020-03-09
SUPER FRIENDLY!<br />
I was usually working with Jen and she is an awesome person and very helpful
2020-03-09
Front desk staff are always friendly and very helpful.
2020-03-09
Such a wonderful team!
2020-03-09
Changed a few times. But all were great
2020-03-09
every one was great and i dont remember all of their names but ryan and diane were amazing and great assets
2020-03-06
Johna was usually the one assisting me, and she was fantastic. Very patient with me as I often needed extra assistance.
2020-03-06
Andy is very knowledgeable and he helped identify my issues and work through them
2020-03-06
All were excellent - friendly, encouraging, knowledgable.
2020-03-06
Crew at the front desk was so nice and helpful. They always remembered who I was without telling them! Jason was an amazing therapist. Sarah was an amazing aid. Sophie was also great! Everyone was excellent.
2020-03-06
Techs are plentiful and very helpful. They learn the names of the patients and, when not helping a patients, do a good job of roaming and checking with patients. There aren't enough tables & equipment for the number of patients being handled at one time. It can make a session stressful.
2020-03-06
I don't know everyone's name but I adored all of them.
2020-03-06
Tristram and Mary were exceptional. All were good.
2020-03-06
I like theway Masha pays such close attention to my form and suggests ways to make improvements.
2020-03-06
Various, all good
2020-03-06
Mike Rodriguez, Johnna Jackson, and Wilhelm Castillo were my usually therapy techs and they deserve a shout out. Always pleasant to be around and always struck up good conversation while I was icing or doing exercises. Three GREAT people!
2020-03-06
Silvano was very courteous, helpful, and very pleasant.
2020-03-06
Everyone at SPEAR has been extremely friendly, positive and encouraging. I worked most often with Joe, Nas and Ari, and they were all great!
2020-03-06
Dino, Marilyn, and others - all have been great!
2020-03-06
geno, muji, masha<br />
great experiences with all, strong focus on technique, very helpful and friendly, good vibes all around.
2020-03-06
This place is great. I really enjoy starting my day at Spear pt. The front desk is friendly in a very genuine way. They remembered my name after my first session and always say "good morning" and waive when I arrive. There is never a wait when checking out. <br />
<br />
On the treatment floor, the staff has a natural chemestry. Everyone seems to be focused on taking care of your patientes, and I love how supportive and collaborative everyone is. Little things like clapping when bands break or cheering when people ring the "triangle of triumph" are really endeering and genuinely fun.
2020-03-05
All 3 of the techs at union square location are great
2020-03-05
Henry always remembered my name and was on top of it. Great experience!
2020-03-05
Amy and Katie. Both excellent. Showed concern. Asked a lot of good questions. Pinpointed problematic areas.
2020-03-05
Andrea excellent
2020-03-05
Dalia, Marie, Jordan. Good experience all together.
2020-03-05
Jared (most often)
2020-03-05
Sorry, this isn't about the aide - this is to say it gets a little crowded in the space, a lot of patients in one area. It's just barely ok. But definitely do not try to schedule it any more tightly. That would be a real problem.
2020-03-05
Waleed was outstanding, knowledgeable and helpful.
2020-03-05
Geeno<br />
Marilyn<br />
Muji<br />
<br />
All good/pleasant
2020-03-05
I mostly worked with Masha. Masha paid a ton of attention to my form and made corrections and adjustments so that I got the most impact possible. She pushed me harder than I would have ever worked on my own which I think helped with my recovery. She was also a ton of fun to work with! I also worked with Marylyn. She was really thoughtful and friendly has a very caring approach.
2020-03-05
I worked with several aides and don't remember all of their names, but all of them were kind, supportive, and encouraging.
2020-03-05
The PT team are truly a team. They all work very well together supporting each other.
2020-03-05
The entire SPEAR team has always been friendly and welcomed me into a very pleasant treatment area.
2020-03-05
The support staff was always kind and professional. I worked mostly with Tom, my PT, and not too much with aides. The aides that I did work with on occasion were very good.
2020-03-05
Not sure of name - but very friendly and helpful for checking in and getting situated.
2020-03-05
Eric Finkelstein
2020-03-05
Worked with several - Pat (before he switched to front desk) , Amy L, Chris, Anthony, Luis, Jeremy -- all AMAZING. Truly amazing, helpful and so friendly! Helped make my experience here even better. Quick shoutout to Amy L who I worked with the most: she is truly incredible and reliable.
2020-03-04
Everyone is very friendly at Athletes Warehouse, physical therapist or a trainer.
2020-03-04
I had great experiences with both Katie & Jordan.
2020-03-04
I don't know the names of all the people who helped me over the course of my visits (besides Rachel), but everyone was very warm, friendly, and professional. I always felt welcome and like everyone was looking out for me and my best interests.
2020-03-04
see above<br />
and Jeff was helpful and fun to keep me working
2020-03-04
Leslie - great, knowledgeable, nice, attentive
2020-03-04
Angie and Emma were great
2020-03-04
I've probably worked with every tech aide in the place. ALL have been right on the case!
2020-03-04
highly professional
2020-03-04
Drissa was excellent
2020-03-04
Michelle - terrific!<br />
Leslie - Terrific!
2020-03-04
I don't remember the tech / aides name (I worked with at least two of them) but they were always SO friendly and super helpful showing me exercises.
2020-03-04
Several
2020-03-04
Thomas and Abby were great.
2020-03-04
Greg worked with me extentively. He was great in explaining the exercises he wanted me to do. Patient while I tried to do what he wanted me to do.
2020-03-04
Very helpful and polite
2020-03-03
Blair, Jen, Sarah, Danielle, Jordan all great and easy to work with.
2020-03-03
I really didn't have a tech/aide very often. I remember Angie was very good
2020-03-03
PT and Tech/Aides have a great disposition and are eager to help. I just think the Tech/Aides may sometimes be a bit overwhelmed and may find it difficult t to monitor all patients.
2020-03-03
Jamie was great to work with!
2020-03-03
Jordan, fantastic!
2020-03-03
PT and Tech/Aides have a great disposition and are eager to help. I just think the Tech/Aides may sometimes be a bit overwhelmed and may find it difficult t to monitor all patients.
2020-03-03
Hannah and all assistants very attentive and professional
2020-03-03
Fantastic group of professional Physical Therapists and Physical Therapists in training. I will no doubt be back due to lifestyle and I won't hesitate to return to SPEAR because of the experience I have had these past few months.
2020-03-03
Luis Gracia
2020-03-03
Odaalisse was outstanding and she did an excellent job relieving the pain of the patient.
2020-03-03
Gabi, shes awesome!
2020-03-03
Johna
2020-03-03
PT and Tech/Aides have a great disposition and are eager to help. I just think the Tech/Aides may sometimes be a bit overwhelmed and may find it difficult t to monitor all patients.
2020-03-03
Everyone was great, helpful, and professional
2020-03-03
Always friendly and knew my name after the first visit.
2020-03-03
Jess was great
2020-03-03
All of the tech/aides were unfailingly professional, knowledgeable, and helpful.
2020-03-03
Brian, Sophie, and team - both amazing!!
2020-03-02
I worked with everyone at Pine Street and they were all super helpful, courteous, but pushed me to work hard when I needed to.
2020-03-02
Sarah Shoemaker was great!
2020-03-02
Micalah was the aide who most helped me, although not the only one. Each was patient, knowledgeable, and friendly
2020-03-02
Everyone was amazing and extremely friendly and helpful! :-)
2020-02-29
I always came in on a Saturday so no front desk staff but the therapists have always been so friendly and welcoming
2020-02-28
When peak hours the gym can get a bit crowded. But everyone is always courteous and easy about sharing space.
2020-02-28
many different aides, all very good
2020-02-28
The front desk staff and aides were great! Everyone was very nice and courteous.
2020-02-28
All of the PT/tech aides who assisted me were great. A special shout-out to Will, Manny and Gianna. All of them were constantly attentive, friendly and helpful.
2020-02-28
Had some issues with the insurance with all three offices I went to (Upper west side, 70 Pine and 30 Broad). I didn't really understand the copay and deductible stuff
2020-02-28
Walid. Ben.
2020-02-28
Wilhem was amazing to work he, not only was he good in his instructions but made them all fun. He has a lively, vibrate personality.
2020-02-28
I actually love going to PT! Everyone is so nice and Kyle is the best!!
2020-02-28
all the tech/aides that I've had the pleasure to work with have been great. friendly, clear, accommodating.
2020-02-28
Shoutout to Masha, Karina, Mike and Geeno! They're all super friendly, knowledgeable and hold great conversations. They torture me during my sessions, but make it fun! I know for a fact they will make amazing PTs in the near future
2020-02-28
Christine Lee (PT)<br />
Masha (tech)<br />
they are both fantastic, very attentive and supportive
2020-02-28
john mackarey
2020-02-28
Everyone whom I've worked with (even those who haven't directly been assigned to help) is always friendly, attentive, knowledgeable and encouraging. I know I can always ask them for help or to answer questions I have, but I also love that I can have a conversation with them on a personal level. It makes getting through tough exercises manageable.
2020-02-28
Masha and Emily!
2020-02-28
Lauren,Silvano,Waleed were all excellent and caring
2020-02-28
Masha and Rachelle were so amazing. I have been in PT for 8 years and this is definitely the best experience yet!
2020-02-28
always attentive and lovely
2020-02-28
Emma was fabulous.
2020-02-28
the treatment space is sometimes quite crowded - may need to stagger appointments at peak times, given the small space
2020-02-28
Somer
2020-02-28
Everyone is incredibly friendly and helpful!
2020-02-28
Masha- she's friendly, very good about showing me the correct moves
2020-02-28
Friendliest staff I've had in a medical office
2020-02-28
Every single front desk person and aide has been amazing. From ensuring that my insurance is properly explained and applied to making sure that my form is optimal in order for me to progress, I cannot say enough about the staff as a whole. Chloe, Halima, Kristen, Masha, Muji, Marilyn, and Andrew have made my PT seamless. I also have to name Grace as providing superior service as well. She will be missed.
2020-02-28
Britney was great
2020-02-28
Ty / Fran / others ad hoc. All very positive experiences with the staff here.
2020-02-28
Great setting, friendly and helpful people
2020-02-27
PT can be an intimidating environment... and I was super nervous about coming here! I went to another PT therapist and it literally was a waste of my time and money! So I walked in skeptical. I believe it was my 3rd session when I actually called to tell Andy that I didn’t have pain at work and I was floored!!! I’ve been converted - I’m a believer!
2020-02-27
Andy and the entire team have been wonderful over the last few weeks. There is a true team atmosphere here.
2020-02-27
Emily was absolutely wonderful. I'm significantly improved thanks to her sessions. Also appreciate all the physical therapy aides I've worked with.
2020-02-27
everyone i worked with was very helpful, knowledgeable and approachable
2020-02-27
Techs and aides are always helpful and friendly.
2020-02-27
Kelsey, Masha , Mikey , Gus <br />
<br />
everyone is super professional and friendly. I feel like my pain is signifcantly down
2020-02-27
I love the PT tech aides! They are friendly, keep me on track and make me feel a part of the Spear family. Special shout out to Marilyn, Emily, Andrew (no longer w/ Spear) and Muji for all their support and assistance through a rough injury rehab.
2020-02-27
treatment room gets too crowded so the patients get less personal attention
2020-02-27
Teddy, Neema, Olivia-- all excellent and wonderful
2020-02-27
Johnna was especially friendly for the early morning hours. She made each session a better experience.
2020-02-27
very very good
2020-02-27
From the second I walked in everyone was all smiles and friendly.
2020-02-27
Sophie - she was always super helpful!
2020-02-26
Masha, Geno - I don't remember everyone's name - but they were all helpful,
2020-02-26
Ashley - very nice + easy to talk to
2020-02-26
Emma and Clyde were very personable and knowledgeable.
2020-02-26
All the techs at the 84th St. location were excellent. Amy, Luis, and Christina were excellent. Courteous, helpful, and always professional. Great staff!
2020-02-26
The front desk staff was so helpful and the aides were incredible. I looked forward to working with all three of them
2020-02-26
Worked with a number of different tech/aides and they were all great and incredibly helpfu;!
2020-02-26
Michael and Johnna and Wilhem and Manny all help me out a lot
2020-02-25
Emily, Grace and Geano, all wonderful, professional and friendly
2020-02-25
Jared<br />
Danielle<br />
Jen
2020-02-25
Lea is the best. Knowledgeable, enthusiastic and kind.
2020-02-25
All the techs that assisted during my visits were courteous and professional.
2020-02-25
Mike is very positive and encouraging
2020-02-25
Front desk is usually rather glum; even for a fairly regular visitor like me. If approached with a question, they can also be curt which makes me avoid wanting to deal with the front desk. The tech aides (Jana, Will and Manny) are superstars however, always friendly, courteous and willing to guide and provide assistance.
2020-02-25
Front desk is usually rather glum; even for a fairly regular visitor like me. If approached with a question, they can also be curt which makes me avoid wanting to deal with the front desk. The tech aides (Jana, Will and Manny) are superstars however, always friendly, courteous and willing to guide and provide assistance.
2020-02-25
sometimes the treatment area felt too crowded
2020-02-25
Everyone was very professional.
2020-02-25
Vanessa is great to work with. She is very attentive and helpful.
2020-02-25
All PT tech and aide are extremely friendly and helpful. Everyone was attentive and checked in with me regularly to make sure I was doing the stretches and exercises correctly.
2020-02-25
Emma, Angie and Khary were the main techs I worked with and they were all amazing. I would highly recommend all of them. They made doing certain movements that I didn't necessarily love, a lot of fun. They were extremely supportive and patient with me, while also challenging me.
2020-02-25
Clay - excellent patient bedside manner. I only worked with him once but he was great.<br />
Emma - remembered me from almost a year ago! So friendly and relatable. Also very thorough when showing how to do exercises. Such a pleasure to work with.
2020-02-24
The care I received from Justin, Ritchie, Shannon and everyone else at Spear was stellar. I couldn't not have asked for a better experience.
2020-02-24
The care I received from Justin, Ritchie, Shannon and everyone else at Spear was stellar. I couldn't not have asked for a better experience.
2020-02-24
Mike was awesome. I think his name is Brian, was also very helpful. Helped me get over lots of fears over the gym.f Brian also fixed my form on many occasions.
2020-02-24
Ben and Tyler were extremely helpful
2020-02-24
Michelle/ great!
2020-02-24
Everyone was very friendly and helpful during my time here. If I ever looked like I had a question someone was quick to come over and assist.
2020-02-22
Karina, Muj, Grace, Emily, Andrew - all are fantastic, relatable people. Very easy going and great to work with
2020-02-21
Dustin
2020-02-21
Kyle and Emily have been the best physical therapist/aides I've worked with hands down. They have worked with me to develop an at home routine and are very clear with exercise instructions while I'm at Spear. I've seen tremendous improvement while working with them. Lastly, they are both very kind and fun people and I genuinely look forward to coming to Spear each week because of them.
2020-02-21
Excellent help from Alyssa and Emily (my main PTs), as well as Emma, Angie, Khari, Kevin, and everyone else who readily offered assistance, encouragement, and whatever else I needed. BRAVO to all.
2020-02-21
brittany feld. she was great.
2020-02-21
Mikey is my current tech and he has been so wonderful to work with. He is always very encouraging and keeps me going. Every tech I have had the pleasure of working with (Gino, Karina, Emily, literally everyone) has been amazing.
2020-02-21
Karina does an excellent job at explaining exercises, modifying when needed as well as being encourgaing
2020-02-21
very pleasant i appreciate everyone!
2020-02-21
Corey, Emma, Angel, Clyde, Khari: I'm sure my spelling is 'off' but all the techs seem very pleasant and helpful. Only once did I have a tech who did not seem to know how to describe what I needed to do (I did not know her name), and though she did not seem very competent, she seemed to have follow-up training which remedied the situation (she helped me during future sessions).
2020-02-21
Marilyn
2020-02-21
My tech Grace was absolutely wonderful. Kind, knowledgeable, and fun. What a gem.
2020-02-21
Jared was my tech through most of my recovery. He was always clear in his instructions, positive in his outlook, and encouraging. He regularly checked in with me during my exercises and therapy to make sure I wasn't in pain and fully understood what I was doing. Thanks to all the techs and aides, but Jared and Jen were my most frequent aides and were genuinely concerned with me recovery.
2020-02-21
Jeremy, Jen, Marie
2020-02-21
Dylan Pearce is very knowlegdable and courtious. he clearly cares about his people and was very attentive to me.
2020-02-21
I had great experiences with the techs, especially Terri (sp?), Sylvano, and Corey - all were attentive and helpful with adjustments and suggestions for improvements during the exercises.
2020-02-21
My visits were very helpful, fun, informative. I felt very attended to and appreciate everyone who works here.
2020-02-20
Josh is awesome
2020-02-20
I worked with various techs, and with Diana most often, and they were all excellent.
2020-02-20
Both Jared and Jen, the two I worked with most, were always attentive, pleasant and excellent.
2020-02-20
It is warm in therapy room
2020-02-20
the front desk staff is friendly and polite. However I had to remind them my correct co-payment every time I checked in.
2020-02-20
Marilyn has been a major help. She helped me with my form and was very informative as well. She was in constant communication with my PT Rachelle. Marilyn also got me water when I looked fatigued. Working with Geeno and Mikey was also a pleasure. They were very professional and informative as well.
2020-02-20
Rachel is very professional. She is thoughtful in creating a treatment plan for the present state of the injury and is very encouraging as I made progress.
2020-02-20
consistently friendly interactions with Karina, Geeno and Marilyn
2020-02-20
Michelle T has been a great friendly therapist that makes you feel at ease about your treatments. Not always fun to do but beneficial to getting stronger.
2020-02-20
Miguel!
2020-02-19
Several, all great
2020-02-19
Juan Correa <br />
Juan was great. Super supportive and very educational. Pushed me to be the best I could. Very grateful to him.
2020-02-19
Caitlin also pushed me further than I thought my banged up limbs could go lol.
2020-02-19
Walid, Miguel, Silvano, Devon were all awesome to work with and extremely knowledgeable anytime I had a question.
2020-02-19
techs were very helpful. they seem quite overloaded with responsibilities but they were constantly on the lookout for my next exercise and were very helpful
2020-02-19
friendly staff
2020-02-19
I worked with every tech aide in the office and the were all very helpful, kind and professional.
2020-02-19
Could benefit from more locker/changing space to cut down on wait times. Exercise floor gets crowded at times but not terribly. Previous location (Pine St) had more equipment options.
2020-02-19
Jordan, Marie, Dalia, Jared - All gave excellent back-up to Michelle. I am not uncritical. There was only great, if not excellent instruction; All of which led to my fixed ankle!!!
2020-02-19
Excellent care from the staff. Very attentive and helpful all around.
2020-02-19
All the tech's have been super sweet and helpful. Explaining things if I forgot, setting me up with ice, and chitchatting. They are all wonderful.
2020-02-18
Andy and Shani were both great. It’s been a pleasure working with them 😁
2020-02-18
Valerie Aziegbe, really nice person and good OT
2020-02-18
miguel and others were great
2020-02-18
I think by the end of therapy I had almost every aide. Each one was fantastic - super helpful and friendly!
2020-02-18
Everyone has been great. PT tech/aides are extremely friendly and helpful. They also team well together. Will miss seeing them!
2020-02-18
Several but Leslie was my main tech. She is fantastic - caring, helpful and nice!
2020-02-18
Excellent working with Michelle. Occasionally the room was crowded.
2020-02-18
Amit was incredible and all the aides were as well. Jeanarsi & Teddy were great supports. I couldn't be happier with the staff who assisted me, and I'm sure that my quick recovery had a lot to do with enjoying their energy - which kept me coming to all my appointments despite a very busy work/life schedule.
2020-02-18
All the Techs were amazing and very helpful and super friendly
2020-02-18
The tech aids were fantastic. Very helpful, friendly and supportive. Marylin is the only name I remember, but several of the male aids were amazing too.
2020-02-18
The tech aids were fantastic. Very helpful, friendly and supportive. Marylin is the only name I remember, but several of the male aids were amazing too.
2020-02-18
Paul and Drissa are always polite and helpful. Checking to be sure all is well.
2020-02-18
All of my techs/aides were great. They were super friendly and attentive.
2020-02-18
The techs were prompt in responding to the requests from the therapist. They were consistently friendly and informative. They were good at providing corrective feedback on the exercises.
2020-02-18
Lauren
2020-02-18
Don't recall anyone specific but having a tech/aide was super helpful!
2020-02-17
Typically Geeno, but I've also worked with Emily and Mikey. They are all knowledgeable and helpful.
2020-02-17
Mike was studying to be a PT. He had a great "bed side manor." Super attentive, kind and funny.
2020-02-17
Angie and Emma and Khari were OUTSTANDING!
2020-02-17
Anthony, an Clive, were excellent.
2020-02-17
Emily, Gino, Mikey, Marilyn and Grace are all over the top amazing and are always challenging me!
2020-02-17
Jared + Marie, All staff was helpful and pleasant
2020-02-15
Jen, Dalia and Maria -- everything was excellent
2020-02-14
great job
2020-02-14
Neeme - very good
2020-02-14
Meghan and Ken are both super helpful, especially because I'm dealing both with Private insurance and Workers Comp.
2020-02-14
Johnna; Will; Manni. Patient and kind demeanor.
2020-02-14
I appreciate the effort by all staff to learn / remember my name!
2020-02-14
Cory/Teri were awesome
2020-02-14
Leon Zhao excellent therapist<br />
all aides helpful
2020-02-14
Allison and Geeno are tremendously helpful and always willing to take time to explain confusing exercises or movements. They are great at making you feel comfortable.
2020-02-14
All the tech /aides have been wondeful and easy to work with "
2020-02-14
George was very kind and attentive!
2020-02-13
Samantha<br />
Miguel<br />
Corey
2020-02-13
Dahlia, Danielle.
2020-02-13
worked with several techs and aides and they have all been so helpful and courteous
2020-02-13
Neema and Teddy. Very good experience with both of them.
2020-02-13
Norveese and Drissa were outstanding. Norveese was especially helpful with correcting my form and I squat better bc of her. Prior to injury I trained with personal trainers and they couldn’t explain out to correct form as well as she did. I really appreciate how much she focused on my motions as i did my excercises.
2020-02-13
jeremy and louis were excellent. They made sure my form was correct,
2020-02-13
space was always crowded regardless of time
2020-02-13
My tech has been rotational but most of the time it was Ben, and he is very nice.
2020-02-13
Emily Lee - Careful sequencing, working with me to optimize the exercise. Super supportive and energetic, making the time effective and enjoyable
2020-02-13
Everything has been great, although I did see a massive roach on my last day. But...it's New York (insert shrug emoji). I let my therapist know right away.
2020-02-12
Everyone is always so friendly and encouraging. Extremely professional!
2020-02-12
Will, Manny, Jenna
2020-02-12
angela was excellent
2020-02-12
Tech/aide varied but all will very good
2020-02-12
All of the aides I worked with were terrific! I typically had a different person each day, so I don't recall everyone's name. Miguel was terrific!
2020-02-12
Brittany was great help and very nice
2020-02-12
Ashley - very nice + easy to talk to
2020-02-11
I really don't think the pleasantness and positiveness of EVERYONE at Spear can be overstated. It is an amazing environment for physical therapy. Everyone at Spear, the therapists and the tech are amazingly engaged. They do not goof off, neglect patients or give attitude. Everyone is actively engaged. This location is the textbook example of team work, people jumping in to do things that are not their responsibility and if you see a ball fall pick it up. (Sometimes even literally :)
2020-02-11
Gus -- GREAT!
2020-02-11
Mikey and Gio are both absolutely incredible -- SO personable and funny and knowledgable all at once!
2020-02-11
Everyone was extremely friendly and caring, it was truly an enjoyable experience coming here.
2020-02-11
Ben was very helpful and knowledgeable about the exercise regiment, and skillfully guided me each session
2020-02-11
Worked with Mikey primarily. He's fantastic: understanding, pushes when it matters, and has a good eye for detail when it counts.
2020-02-11
STAFF IS GREAT, EXCELENT SERVICE AND EXPERIENCE. SPACE IS A BIT TIGHT - TOO MANY PATIENTS AT ONCE, SO AT TIMES IT FEELS LIKE I'M ON TOP OF PEOPLE
2020-02-10
Mikey, Emily, Allison
2020-02-10
I had a variety of people who helped me. They were all good and attentive.
2020-02-10
KELSEY IS A GEM. She has great doagnostic skills and knows how to zero in on a treatment plan.
2020-02-10
Kyle Veltre and Emily
2020-02-10
jeff is the best
2020-02-10
Ally
2020-02-10
Jaime and Ben were always very courteous. They were very helpful and descriptive when walking me they the exercises.q
2020-02-10
Amit- very knowledgeable and professional.<br />
Jeanarsy is delight to work with!
2020-02-10
Blair, Jordan and everyone else who helped out were very resourceful and friendly and made my overall experience pleasant.
2020-02-07
I worked with many tech/aides, who were all very helpful and encouraging.
2020-02-07
From the first day I came to check out the facility, I was and continued tp be impressed with how friendly, caring and professional everyone treated me and all the clients. The best karma! Kudos to Jen who from the beginning oversaw my <br />
progress and her tips will be heard in my head forver1
2020-02-07
Jason Kang
2020-02-07
Both Sarah and Lauren, also Shaini, they were all amazing!💕💕💕
2020-02-07
Front desk staff was excellent. They were prompt and friendly upon checking in each day. Offering coffee was A++. The PT Techs were also super friendly and pointed out some errors in my movements and made them more challenging and engaging .
2020-02-06
all professional, and on top of their game.
2020-02-06
I've worked with quite a few techs at Spear, but the tech/aide I worked most closely with was Jen Crowley. She is absolutely amazing at what she does, and I am very confident that she would make a superb future physical therapist at Spear, or, frankly, anywhere else. Jen pushed me in many ways, making me realize that I am a lot more capable than I give myself credit for. She always helped me with my postures and encouraged me when I became stressed over a difficult new exercise. I thoroughly enjoyed working with her, and am proud to call her a new friend!
2020-02-06
Jen and Jordan were wonderful. Always helpful and very aware of alignment and required adjustments.
2020-02-06
Over the course of my treatment, Richie, Gus and Brian all helped me with the exercises. All of them were courteous, smart about the exercises, and a pleasure to work with.
2020-02-06
Teddy and Olivia were both helpful and explained exercises to me so they were easy to understand. Teddy also tried to make sure I could watch Jeopardy at the same time :)
2020-02-06
Jen, Dlia, Jared, Marie; All wonderful, kind, & patient
2020-02-06
thy always knew my name, which is wonderful - means I am not just a number to them.
2020-02-06
Everyone has been so lovely and helpful and cheerful
2020-02-06
Lucasaz - He is very polite and professional + extremely friendly. I loved working with him and to all other therapist that helped my during the treatment. Everyone pitches in and I love this dynamics.
2020-02-06
space is at a premium! at times it's hard to do the exercises without bumping into folks
2020-02-06
There was never a wait to go down to the treatment area and I was always seen right away. The treatment area is always neat and welcoming.
2020-02-06
Treatment area can get crowded, but everyone is respectful of space.
2020-02-06
Masha mostly helped me. She was incredible. She helped me with my form and pushed me to do things better.
2020-02-06
Teddy and Olivia were both helpful and explained exercises to me so they were easy to understand. Teddy also tried to make sure I could watch Jeopardy at the same time :)
2020-02-05
Jen and Jordan were wonderful. Always helpful and very aware of alignment and required adjustments.
2020-02-05
Everyone who helped me throughout my experience was helpful and courteous. I never felt bad asking anyone questions, and everyone would respond in a helpful manner.
2020-02-05
There was never a wait to go down to the treatment area and I was always seen right away. The treatment area is always neat and welcoming.
2020-02-05
There is always someone watching you, and that resembles the excellence and high standards that SPEAR has
2020-02-05
Miguel, Cody and Ben were amazing! Super knowledgeable and helpful.
2020-02-05
Great job all around!!
2020-02-04
Amy- very helpful, clear, positive
2020-02-04
Super, couldn't have asked for better.
2020-02-04
Allysa Reyes
2020-02-04
several, don't remember all names.
2020-02-04
Dave is extremely friendly!
2020-02-04
Emma and Angie; very knowledgeable and very helpful and very pleasant
2020-02-03
Ben was a great PT provider. He knows his stuff. And he was very watchful to make sure I was doing things the right way. Also, Kevin was a very kind and helpful tech.
2020-02-03
Front desk staff extremely helpful and friendly.
2020-02-03
Anthony is my therapist and Khari Angie Emma and Vanessa all worked with me. They did an amazing job. they were friendly considerate, helpful from beginning to end!!
2020-02-03
I do have some issues with the group experience..a bit of noise
2020-02-03
Manny, Donna, and any other aides who's names I'm forgetting were very helpful in providing guidance and assistance
2020-01-31
Everyone!
2020-01-31
All of the aids were great.
2020-01-31
Amit really knew his stuff and expected a true workout from me. I liked the challenge and it's paid off.
2020-01-31
The entire crew at Spear was very attentive, and made sure to find me a spot and get set-up with heat / ice / stretches and made sure I was comfortable by offering coffee / water etc.
2020-01-31
Wilhem and Johnna went above and beyond at all times. They were always one step ahead, with the next exercise ready, or exercise equipment set up. In addition, they provided appropriate feedback on my exercise form and were always available to demo or explain an exercise. Under their supervision, I now feel comfortable performing these exercises at home--correctly. Spear is lucky to have them!
2020-01-31
Nicole Surach
2020-01-30
All of the the physical therapy techs were very personable and helpful. They made an effort to address me by name, get to know me and my injury, and work with me towards successfully discharging.
2020-01-30
It felt good being in the treatment area, seeing other patients working hard; very motivating atmosphere
2020-01-30
Eric. Very competent, good natured and kind.
2020-01-30
they were all good, they put up with me
2020-01-30
Eric was a terrific tech Easy to understand and knowlegable
2020-01-30
Emma: always pleasant, sometimes chatty (which I like)
2020-01-30
Britt was awesome.
2020-01-30
the gentlemen who helped Justin were incredibly kind
2020-01-30
Great experiences with Ben, Lauren, Miguel, Waleed and Corey. Especially enjoyed correction on my form (Miguel is excellent at this)
2020-01-30
Too crowded too often
2020-01-29
N/a
2020-01-29
Amanda Iger
2020-01-29
Aides quickly processed my registrations, dealt with insurance, etc. All good.
2020-01-29
Everyone was very helpful, knowledgeable and friendly.
2020-01-29
Emily Lee was a pleasure to work with-- She worked with me to modify and improve workouts as I progressed
2020-01-29
There was never any wait at the PT techs/aides were great to work with.
2020-01-29
all of the aides/techs where incredible!! so nice and helpful with any questions/ guiding me through my excerises!
2020-01-29
Everyone was so excellent. I've worked with most of the techs (been here for 7 months) and they are so encouraging and friendly. Can't say enough about how great everyone is.
2020-01-29
same as above
2020-01-29
makes me feel very comfortable.
2020-01-28
Greg and the team were nothing but great with me. They were super friendly and thoughtful. I felt like I got the attention I needed to get my knee back at 100%
2020-01-28
Jamie was amazing and I wouldn’t have chosen anyone else ! She knows her profession in and out and is very courteous and attentive with her clients !
2020-01-28
can't emphasize enough how friendly the staff was, they're really top notch
2020-01-28
Everyone was extremely helpful and friendly.
2020-01-28
When Don wasn't working with me, Mike or Gianna (think I spelled that wrong) were always helpful and kind - whether guiding me through my next exercises o r making sure I was comfortable icing after the work was done.
2020-01-28
Everyone has been incredible here! The whole team wins
2020-01-28
Most of the times I was so comfortable in this environment that I would just walk into the treatment area and all the techs and therapists welcomed me with warm hearts.
2020-01-27
Mikey, Geeno, Gus were excellent! Knowledgeable, friendly and great attention to my form. Always correcting me, even when I didn't think they were watching!
2020-01-27
Sarah
2020-01-27
She has been working with a variety of techs, "there arnt any bad apples in the bunch" the minute you walk in it is a very friendly atmosphere.
2020-01-27
Like most NYC places, it was a bit crowded at times. Trying to find a wall or a table was sometimes tricky
2020-01-27
Khari, good
2020-01-27
Lea was excellent; professional friendly and very helpful
2020-01-27
Lea was excellent; professional friendly and very helpful
2020-01-27
I never had to wait long before going into treatment and Ryan and all of the techs were very helpful and always answered questions and took the time to make sure I was feeling ok and was doing the exercises well.
2020-01-27
michael
2020-01-27
Had several different ones, all were excellent.
2020-01-24
Rose was very nice
2020-01-24
jason
2020-01-24
everyone was very good about jumping in to offer help
2020-01-24
Masha was my first PT aide and was very friendly and helpful with teaching me my exercises.
2020-01-24
Wendy was very good, I never had to wait for her. She was always on time and had a strong attitude towards my rehab. She had great knowledge and very professional towards all her patients. Very helpful with notes and giving me exercises. Most of all she had patience with me.
2020-01-24
Sarah was wonderful, encouraging, and made me feel good about what I was doing or how well I performed each exercise.
2020-01-24
All good.
2020-01-24
marivi lao
2020-01-24
Ben and Terri were wonderful!
2020-01-24
I had a few different aides but the most recent one was Terry who was quick and efficient despite there being multiple people getting treatment at the same time.
2020-01-24
Great experience - Kyle provides excellent cues for the given exercises. I felt much better after each session
2020-01-24
They were all incredibly helpful and knowledgeable of the exercises prescribed by Anthony. I always felt that I was in good hands!
2020-01-23
Amy and Anthony are so helpful, they keep me busty the entire time so I can use my time wisely, they are delightful to work with
2020-01-23
Olivia is the best!
2020-01-23
I worked with multiple techs but they were all patient, knowledgeable and encouraging.
2020-01-23
Olivia is the best!
2020-01-23
Micaiah and Sophie are both excellent.
2020-01-23
Everyone is incredibly friendly and seem to work well as a team to support each other. The tech/aides are knowledgeable about the various exercises.
2020-01-23
Great! Nothing but good things to say.
2020-01-23
Michael Virgile
2020-01-23
Kristen was excellent, very professional, knowledgeable and would explain clearly. The assistant PTs, Johnna ,Michael, Manny, and Will, were also very helpful and professional. I recommend them all highly.
2020-01-23
They were all fantastic -- Justin, Jared, Carly and Jordan. Excellent!
2020-01-23
Some techs were easier to find than others when I was finished with a particular exercise. I feel bad that I would sometimes forget their name.
2020-01-23
brian
2020-01-23
All the staff is very friendly.
2020-01-23
Jeremy, Raleigh, and Luis were all great. Very helpful. I appreciated Jeremy's sense of humor.
2020-01-23
everyone on the team is very kind and helpful (without being intimidating)
2020-01-23
I worked mainly with Jeff and Rachel, and they were both great, super friendly and helpful. I also worked with a student named Dani who was very good.
2020-01-22
Kevin
2020-01-22
Friendly and well-trained staff; everyone's very nice
2020-01-22
Raizel and entire team was awesome - friendly and fun!
2020-01-22
Emma, Kari were excellent
2020-01-22
I worked mainly with Jeff and Rachel, and they were both great, super friendly and helpful. I also worked with a student named Dani who was very good.
2020-01-22
some question about my co-pay at the beginning but otherwise, all staff were very pleasant, friendly and helpful
2020-01-22
The entire team is top notch, especially the techs Emily, Andrew, Geeno and Marilyn
2020-01-22
Andy Parker Is great
2020-01-22
all of them terrific; especially Kevin, Emma, Alexis
2020-01-22
Jolie -helpful and humored me when I wanted extra supervision
2020-01-22
Julia, Lisa - so warm and helpful
2020-01-22
Everyone I worked with was always helpful and nice! Emily was especially great and we had really nice conversations.
2020-01-22
Amazingly friendly and knowledgeable front desk team!
2020-01-21
All of the techs and aides I have worked with have been wonderful. Over the last 2 months I have worked a lot with Jen and Dahlia who are both very knowledgeable, helpful and friendly.
2020-01-21
Nneka is the best!<br />
<br />
not bad so much as a little annoying - there is one guy (white man with brown hair) who always seems a bit bothered by someone showing up. <br />
<br />
sometimes a bit crowded in the treatment area and gets a bit hectic
2020-01-21
Everyone was beyond welcoming and friendly! I always had such a positive experience when I entered the facility. From day one, when I rolled in on my hot pink scooter, the front desk was so helpful in making sure I felt comfortable and that extended over to all of the tech/aides and physical therapists who all quickly made me feel right at home (whether they liked it or not :)*)
2020-01-21
They were all wonderful. What a great staff. You could use some dressing rooms at this facility
2020-01-21
Whalid, Manuel, Lauren have all helped me and are great.
2020-01-21
I've been helped by Karina, Muji, Andrew, Masha, and Marilyn. I've had good experiences with all - they've always been helpful in responding to questions and are great to talk to!
2020-01-21
Masha - Always very motivational and positive! Provides lots of constructive criticism on technique
2020-01-21
Majority are great - always available to help and patient and understanding. Masha has been 110% this year - she watches to make sure you do the exercises exactly correct and is not nervous to involve Rachelle. Andrew, Grace, and Karina are also fantastic and patient. Marilyn is also very nice and patient - she takes her job very seriously.
2020-01-21
Everyone is wonderful.
2020-01-21
All the techs are great! I've worked with Masha and Meredith who are really helpful!
2020-01-21
All of the above were perfect. I felt very much at home coming to Chambers St PT
2020-01-21
Jeremy and Anthony<br />
Front desk was friendly and helpful through figuring out insurance issues and did check in and copays quickly. I never had to wait.<br />
I was always greeted by the techs when I came in and felt welcomed.
2020-01-20
Not sure tech/aid name, but was very friendly and quick
2020-01-20
Lukasz, Amarinder
2020-01-20
Cory gave me the survey he was really nice!
2020-01-20
I feel bad I don't know their names but both were extremely kind to me.
2020-01-20
Dustin Baldwin patiently worked with me to guide me on the right path. Instead of giving me a quick fix, he worked to empower me. Sometimes I would over do the adjustments he had given me, and he brought me back into alignment.
2020-01-20
maria is the best! she's incredibly friendly, but also really focused on form which I appreciate greatly.
2020-01-20
sometimes it feels kinda crowded , esp the center area if multiple people are walking around
2020-01-20
Everyone was very kind and helpful!
2020-01-20
Geno - very friendly
2020-01-18
Everyone was great!
2020-01-17
Wil, Manny and Gianna were all a pleasure to work with. Helpful, proactive and friendly.
2020-01-17
Chris was great. Thats my girl.
2020-01-17
Marissa and her team were just outstanding. Quickly diagnosed my back pain issue as neck referred and by the end of the first session had provided significant relief. Subsequent sessions ensured steady healing as well as a regimen that was effective at home.
2020-01-17
A few of the tables need to be replaced as the leather is riping. The aide was pleasant in setting me up with ice
2020-01-17
Although all the techs were good Chris and Raleigh stood out. Were more attentive in watching me do a few rounds to make sure my form was good and I was doing the particular task correctly.
2020-01-16
Brett Warner
2020-01-16
leslie and rachel
2020-01-16
No complaints, everything was great. Was impressed what could be done in the space.
2020-01-16
Everybody was extremely kind and welcoming during my visits. From my physical therapist to the front desk and aides, I always felt comfortable and attended to. Never had to wait in the waiting area once my appointment time hit.
2020-01-15
Every tech/aide I worked with was fantastic. They explained the exercise and stuck with me until I got it down. And, they were fun to talk too- made time pass easily!
2020-01-15
I could have used more instruction from techs. Watching me do the exercises for the first time, then making adjustment suggestions. Some people did this, but some did not.
2020-01-15
The space is very small and tends to get crowded with all the therapists and patients.
2020-01-15
Somer was very knowledgeable<br />
<br />
Ben was also friendly and terrific.
2020-01-15
Marilyn and Muji were excellent techs.
2020-01-15
A lot of them worked with me and they were all fantastic. Leslie in particular!
2020-01-15
All techs at 34th are great!
2020-01-15
Gold stars to Betsey, Corey, Ben, Caroline, and DiAndre. Always pleasant to deal with, and unfailingly helpful.
2020-01-14
I worked with Leslie the most of Jeff was also great when we worked together. He would also give me tips if he saw me doing something incorrectly. The techs are all great and added to my positive experience. <br />
<br />
There are some wonderful front desk staff but there are a couple that could learn some hospitality techniques. Best are Shiann & Alexandra.
2020-01-14
Multiple techs, all very helpful and pleasant to work with.
2020-01-14
Worked often with Jolie. Very professional, helpful and friendly
2020-01-14
all were good except one--ask Blair. I think the one I am not pleased with is just not comfortable with older clients and should be better trained or limited to younger clients
2020-01-14
all were good except one--ask Blair. I think the one I am not pleased with is just not comfortable with older clients and should be better trained or limited to younger clients
2020-01-14
Everyone is very friendly. <br />
The lights are very harsh if you are lying on your back on a table and doing an exercise.
2020-01-14
Person on the phone was understanding when I had to cancel less than 24 hours due to a stomach bug.
2020-01-14
Great Team very friendly and profesional
2020-01-14
Sarah- very nice, helpful, provided great insight.
2020-01-14
All great exeperiences everyone was super great.
2020-01-13
Keeping up with CLEANLINESS OF TABLES was questionable... You need a staff member just for keeping things clean.
2020-01-13
everyone!
2020-01-13
Ben - he was awesome. Always super friendly and diligent in work
2020-01-11
N/A
2020-01-11
I never had to wait for Tom. He was always on time. <br />
He was always professional and pleasant to talk to when treating me or when I had additional questions. The aides/associates were also friendly and helpful when showing the excercises to me.
2020-01-10
Worked often with Jolie. Very professional, helpful and friendly
2020-01-10
Eric was great
2020-01-10
Worked with many techs and all were extremely informative and helpful.
2020-01-10
It is a bit cramped and little privacy during busy times, and the techs are uneven in their ability and manner. It would be flawless if PTs could work with patients for the whole session, as in some facilities, but their caseload is high and they deliver optimal results despite that.
2020-01-10
Good
2020-01-10
Emma
2020-01-10
Facility could be a little bigger - gets crowded at peak times but staff works hard to make it all work well. Tech aides are wonderful - encouraging, helpful.
2020-01-09
Jared. The best. I did PT on my other shoulder years ago, and Jared/Spear were exponentially better.
2020-01-09
Can we please have shorts to borrow in smaller sizes, instead of just XXL and up?
2020-01-09
Jamie Kinkler
2020-01-09
Karlie was amaing throughout my entire time at Spear
2020-01-09
Don Zerio
2020-01-09
Shani -- lovely personality, very friendly, but often seemed uninformed and unsure of how to proceed, I think could use better training/guidance
2020-01-09
Different assistants each time, but they were all very good.
2020-01-08
John (and Jo!)<br />
Everything was excellent. Can't recommend the Spear team in LIC enough!
2020-01-08
Martin, knowledgeable, Friendly I knew I was in good hands <br />
felt like family !
2020-01-08
Everyone is very friendly. Front staff knew who I was without me having to say anything which was unexpected but very much appreciated.
2020-01-08
All of the staff were very friendly and helpful. I never saw a grumpy face at the front desk. The Chelsea front desk staff sets the standard for how a front desk team should act and perform. Cheers to having a great team.
2020-01-08
Shani, she is always very friendly and eager to help. Very good experience with her.
2020-01-08
Johanna, Manny, Wilhem, and Claire for doing a great job with everything
2020-01-08
Alex was wonderful to work with as were all of the staff I worked with. Everyone was very helpful, pleasant to work with and very kind.
2020-01-07
Andy is great! Would definitely recommend him to all of my injured friends.
2020-01-07
Everyone was great
2020-01-07
Kristen and Will are always there to help me to improve my condition.
2020-01-07
Visits were efficient and staff went above and beyond to help.
2020-01-07
I had a number of techs and they were all great--warm and helpful. I mostly worked independently after first few times.
2020-01-07
Richie and Dana provided an extremely welcoming and helpful environment that made physical therapy a joy to attend. Without the two of them, recovering from my ailments would have been a drag.
2020-01-07
Michael was excellent and made me think about my form a lot.
2020-01-07
I only had positive experiences during my visits. Somer and her team were friendly, we shared jokes, and they were all very positive and encouraging.
2020-01-07
Jared was my main PT tech week to week and he has been great - in the beginning of my care, he was very attentive and made sure that movements were being done correctly and that I wasn't hanging around without knowing my next set/movement. By the end, he knew that I knew my routine but still came over to just check in and chat for a few minutes between other patients. I always got a high five every day when I got in and he's been a real pleasure to work with.
2020-01-06
I had a great experince with all the techs. they were very friendly, helpful and enjoyable to work with. they were also very patient with me.
2020-01-06
Very friendly people who greeted me amazingly. Very nice, asked me about my day for both how my knee was feeling as well as how I was doing in school. Had some very nice conversations with them and made me feel welcome.
2020-01-06
Luc was really great! He helped my foot recovery tremendously and with such mindfulness!
2020-01-06
Loved them all (Aleks, Jeanarsy, Terry)
2020-01-06
Greg was fantastic. He was kind, encouraging, and helped me to recover. He would listen to my concerns or worries and was just a wonderful trainer. In addition, he was always friendly and would welcome/talk with me every session.
2020-01-03
The team that worked with me was friendly, responsive, and helped me through my back pain
2020-01-03
The therapist and all staff courteous and professional
2020-01-03
All techs were extremely helpful and provided outstanding care.
2020-01-03
Greg was fantastic. He was kind, encouraging, and helped me to recover. He would listen to my concerns or worries and was just a wonderful trainer. In addition, he was always friendly and would welcome/talk with me every session.
2020-01-03
I worked with everyone at the 84th street location and all the aides were great- though Amy was particularly helpful.
2020-01-02
WALEED
2020-01-02
kourtney
2020-01-02
Every tech that assisted me was wonderful.
2020-01-02
II did my workouts with Andrew, Geeno, Emily and Marylin. They were all great and I will miss all of them
2020-01-02
everyone, as a team, stepping in, saying hello, etc
2020-01-02
Everyone was so nice and friendly and helpful
2020-01-02
the entire staff was professional caring and very good listeners
2020-01-02
All the techs were amazing, especially Carly (lol)
2019-12-31
Karina mostly. She was excellent troughout. Very friendly and makes sure you have good form on all exercises
2019-12-31
na
2019-12-31
Brett Warner, PT
2019-12-31
na
2019-12-31
Juan Correa was main tech.<br />
Also worked with student, Claire<br />
Various other techs helped during the session as needed.<br />
All were excellent.
2019-12-31
all tech/aide were always helpul to Rachel ,especially Maria
2019-12-31
Thomas was my tech and he was very friendly and was able to explain the routine.
2019-12-30
josh was a pleasure to work with from start to finish. learned a lot about recovery and maintenance going forward
2019-12-30
always helpful and attentive
2019-12-30
I had several including Maria and Jordan. They were all wonderful and informed and I felt confident in their abilities.
2019-12-30
Treatment area is small and crowded at times. but staff is very effiencient
2019-12-30
Leslie, Meek, Jeff- both amazing people!
2019-12-30
Karl, he was mostly at the front desk so I didn't have a ton of experience with him. JOJO worked a bi twithme as well. Both were great!
2019-12-28
Jordan, Bria and Jen worked with me regularly. They were all very friendly, helpful and adept in guiding me through exercises.
2019-12-28
The entire Spear team was very professional, courtesy, knowledgeable and pleasant. I had a great experience.
2019-12-27
Anthony Mc Nulty
2019-12-27
Lea noon an. Excellent
2019-12-27
Chris was really helpful throughout the whole process and really went out of his wat to find the best plan for me.
2019-12-27
several
2019-12-27
Carly, Mehul, Nas, Ariana, all fantastic!!!
2019-12-27
Love Angie! She was super helpful, fun, and friendly.
2019-12-27
Dalia, Jared, Jen
2019-12-27
Lauren is outstanding and all of the staff are great.
2019-12-27
I worked with Caroline and Miguel, they were both good at showing me the exercises, patient with my questions, and friendly.<br />
<br />
Miguel went above and beyond by giving me a list of weightlifting folks on YouTube that could show me better weightlifting form so I don't hurt myself again.
2019-12-27
Everyone was so nice and friendly and helpful
2019-12-27
joe<br />
carly<br />
mehul<br />
ari<br />
nass<br />
henry<br />
shanjida<br />
shoshana<br />
mike<br />
<br />
been here for so long had all of them they are all so friendly, nice and helpful
2019-12-27
Angie was excellent, always helpful in making sure I was doing thing correctly, cheerful and helped keep me motivated
2019-12-26
staff was curious and very professional. Cari was very helpful, efficient, and friendly.
2019-12-26
space can be overcrowded
2019-12-26
Lukaz--great
2019-12-26
Dahlia, Jennifer, & Jared
2019-12-24
Eric was/is very understanding of my need to talk about everything that's happening, everything I'm feeling in my body at every moment.
2019-12-24
The technicians were also a highlight here. Each were personable, knowledgeable in their own right, and genuinely celebratory when I'd accomplish new goals.
2019-12-24
Besides Gregory - there was Swetha and Manny who were also quite helpful in adding additional exercises, making sure my form in doing them were correct.
2019-12-24
Brittany is wonderful.
2019-12-24
Christine, Raleigh, Anthony, Amy (and others if I forgot anyone) were all friendly, knowledgeable, helpful, great.
2019-12-24
I had a great experience working with Dustin, he's excellent
2019-12-24
lots. all great!
2019-12-24
Emma Codman
2019-12-23
I was often aided by Joe, who was very helpful and nice. He always watched my form to make sure I was doing the exercises correctly, and would always do so when I asked him to watch my form in exercises I've already done.
2019-12-23
Emma, Angie, Lexi are wonderful and were the people I was spending a lot of my exercise time with.
2019-12-23
Great experiences with all techs
2019-12-23
Mike, Will, Manny, and Jonna were all very helpful and observant of my workouts
2019-12-23
Your techs are great. I adore them all.
2019-12-23
aides were always friendly and eager to help with exercise or heat/ice treatments
2019-12-23
Everyone is great and very helpful. They were very informative and their care level is excellent.
2019-12-20
Place is very clean and comfortable. Everyone is super nice and keeps it fun
2019-12-20
Excellent front desk staff!
2019-12-20
Norvis.very competent and conscientious and inteested.
2019-12-20
Aides were excellent!
2019-12-20
They are all excellent
2019-12-20
Dave Endres
2019-12-20
Diana! She was amazing!! Super kind, knowledgeable and helpful. Always enjoyed when she would work with us.
2019-12-20
All PT aides were extremely friendly during exercise explanations
2019-12-20
ALL ARE AMAZING AND EVERYONE IS SO HELPFUL. I LOVE THEM VERY MUCH!
2019-12-19
Amy and Christine were both excellent with me.
2019-12-19
Lauren and Amy (intern)
2019-12-19
The facility is lovely, intimate, clean, and the therapy tools are well maintained. I have always been greeted upon arrival and seen on time. The tech/aides have been helpful as well, very kind.
2019-12-19
Geeno and Karina were compintent, courtesy and efficient .
2019-12-19
manny and mike were extremely helpful when Kristen was busy
2019-12-19
Ben, Lauren, Walid, and others whose names I don't remember. They were all very good at explaining exercises and watching for me to complete a set.
2019-12-19
Front desk was always super friendly and helpful
2019-12-19
Madelyne and Geno were very kind, helpful and professional.
2019-12-19
Amarinder, excellent experience with the PT
2019-12-19
Amazing friendly reception -- warm and welcoming
2019-12-19
The techs are amazing! The treatment area is showing its age, which is fine, but some parts come off as old.
2019-12-19
I have worked with most of the aides at the W75th Street location. However, I have worked with Kevin the most. I always look forward to working with him. Kevin is super smart and can easily communicate his knowledge to patients. Kevin never gets angry, even when he has to demonstrate an exercise over and over and over again. He is also very encouraging to his patirnts. I can't say enough good things about Kevin.
2019-12-19
Marilyn and Geno (?) primarily were great!
2019-12-19
Brittney and Shani. My girls! Love them. Beautiful humans inside and out
2019-12-19
The new tribeca location is awesome!
2019-12-19
Tech Emily was great
2019-12-19
Rachel is very friendly and helpful and knowledgeable too
2019-12-19
Enjoyed working with Waleed who has a fun attitude and willingness to answer questions, and Lauren as well too!
2019-12-19
Everyone was helpful and friendly. The entire experience was amazing to the point I looked forward to PT.
2019-12-19
Geeno, Emily, Masha were excellent at providing instruction, feedback and encouragement.
2019-12-19
Jo and Karl were both very attentive especially when I was afraid to do new exercises. They were both fund to work with and this was important when I was first injured and was homebound
2019-12-18
Emily Grace John(s)
2019-12-18
They're all lovely people who seem to want to see you succeed. Very different than my last PT place.
2019-12-18
Danielle has been wonderful to work with. She's very friendly and clear in her directions. She also always makes sure that I'm doing the exercises correctly and gives me clear feedback when I'm not.
2019-12-18
every single person was polite, courteous - Emily, as well. treated my daughter with such care and respect.
2019-12-18
EMILY EXCELLENT<br />
GINO EXCELLENT<br />
ANTHONY EXCELLENT<br />
ANDREW EXCELLENT
2019-12-18
Pauline was amazing. Very personable and friendly. Always made sure my appointments were scheduled.
2019-12-18
Had a variety of tech/aides all of whom were terrific
2019-12-18
Manny, Johnna, Will, Mike<br />
Everyone was great, really fun, pleasant environment
2019-12-18
All of the techs/aides who helped me (and even those who weren't working directly with me) were all so kind and helpful every single time I came for an appointment. I never felt uncomfortable asking questions or for help. Jen, Jarred, and Jordan were always so attentive and friendly even on days I wasn't working with them and they always went out of their way to say hello and check in.
2019-12-18
Aaron was FANTASTIC! A great listener and attentive to hearing how I was feeling week to week. Sometimes it would be a little crowded in the PT area depending on how many other clients were being treated.
2019-12-18
Mike and Johnna, were wonderful, attentive, sensitive and very professional with their prompt response.
2019-12-18
Carley! Always very helpful and focused. Supportive physically and emotionally.
2019-12-18
All of the techs were great, but I really enjoyed working wit Paul. He was knowledgeable and friendly and very attentive. The new tech, Ryan, was very nice and definitely knowledgeable, but I think he needs to work on his professionalism a little (ie not talking too much about his personal life and showing me his Instagram stories from the weekend). While it didn’t offend me, I can see that others might find it off and it would be good for him to pull it in a little. It was sometimes difficult to focus on my exercises when he was working with me.
2019-12-18
Emily has been so supportive and responsive to my injury and to me personally. All of the staff has been friendly, supportive. Loved their sense of humor.
2019-12-18
All of the Spear staff is experienced, knowledgeable, professional, friendly and so supportive.
2019-12-18
All of the tech / aides were very helpful!!!
2019-12-18
The room gets very warm!
2019-12-18
Karina, Andrew, and Gino were my primary aides and were fantastic in everyway. Emily and grace also helped out and were wonderful.
2019-12-18
They were all excellent and funny which made the pain of the exercises minor.
2019-12-18
Kevin, Angie, Emma, all knew my name after the first day and were available whenever I had questions, and checked on me to see that I was doing ok
2019-12-18
I had several over the past year and not one bad experience to note. Jordan was always very helpful.
2019-12-18
They were all great (had a number of them help me over 5 months)
2019-12-18
While I'm so happy to be feeling more physically myself, I am so sad to be leaving the loving care and friendliest staff there could be. I always looked forward to coming in to work with Brooke and Olivia. Always helpful and pushing me in the best way possible. Can't stress it enough how fantastic my experience has been.
2019-12-17
always friendly and helpful staff. quick to get me started each visit but without rushing me through my treatment.
2019-12-17
Miciah
2019-12-17
Every person I come in contact with at Spear exudes the same amazing level of professionalism, care, and warmth.
2019-12-17
I have worked with many of the techs/aides. they all helped me and were knowledgale about my weaknesses. they also were engaging and fun.
2019-12-17
Emily was a pleasure to work with
2019-12-17
Emma and Angie worked with me most of the time and were very friendly and helpful
2019-12-17
100%
2019-12-17
Mike was very professional
2019-12-17
Really felt cared for and appreciated. All the techs (and especially Diana) were awesome.
2019-12-17
I cannot express how much I have enjoyed my time here. I never waited long to see Dan because either he would swing by and grab me or Anthony, Andrew, Grace, Marylin or Masha would let him know I was ready. I worked with each of the aforementioned aides throughout my time here and they are AMAZING. Each so friendly, attentive and offering advice on how to perfect and advance the exercises. I also like how helpful they were even if I wasn't assigned to them. Everyone of them would "adopt" me if my aide for the day was in the middle of explaining an exercise to another patient. And Masha is amazing at giving tips as she walks by and you're doing exercises. I now know when to point and when to flex my toes because of her! I'm going to miss everyone SO MUCH!
2019-12-17
Teddy and Olivia are very pleasant and great to work with. always a pleasure to see to see and talk to on my days at PT.
2019-12-17
Joe - good; friendly and observes regularly
2019-12-16
Luis Gracia was incredible to work with. Listened intently to my problem areas and was always patient, thorough and extremely knowledgeable.
2019-12-16
Luis Gracia was incredible to work with. Listened intently to my problem areas and was always patient, thorough and extremely knowledgeable.
2019-12-16
Everyone here is always so nice and so welcoming and SO willing to lend a hand and help out when necessary.
2019-12-16
Gwen is really professional, helpful and nice.
2019-12-16
Bianca, Emma and Angie were wonderful people who were all kind an d patient in dealing with my care.
2019-12-16
Olivia worked most often with me, always welcoming and supportive. She was intstructive in setting me up for each exercise and correcting movements as needed. She was great! <br />
Neema also worked with me a lot. He carefully and consistently monitored me as I did my exercises. Very nice.<br />
I didn't work with Harriet very much but when I did, she was very pleasant and helpful.
2019-12-16
Mike -- super!
2019-12-16
Jordan was pleasant and very helpful, I had no problems with any of the staff.
2019-12-16
Everybody was so helpful and friendly downstairs. Sometimes it would be very crowded in the area, but I understand that in the morning it's going to be busier.
2019-12-13
Ahem. I'm gonna be misspelling these names and I apologize in advance.<br />
Mike --> Awesome, funny, very nice. Cuddly and friendly. Really great! Conversing in French is always fun!<br />
Manny --> Same as Mike. Very awesome, funny, and chill. Great laugh.<br />
Johna (I am willing to bet that I spelled this wrong) --> Awesome, friendly, and funny. Always relatable on our crazy hair buns and POTS knowledge. And our French conversations are also great!<br />
Will --> Funny, nice, and awesome. Same as all the others!<br />
Why can't the world be more filled with people like these????
2019-12-13
Manny (sic?) was my main tech throughout my time at Spear. I appreciate his energy, encouragement and commitment to helping me achieve my rehabilitation. I wish him the best of luck with all his endeavors and hope he continues to shine.
2019-12-13
Corey - fantastic person to work with. Attentive, knowledgeable, and very personable.
2019-12-13
each and every tech i worked with did an excellent job. they were enthusiastic, expert at the different exercises, asked about my comfort, and very friendly.
2019-12-13
Jared, Dhalia (sp?), and Matt were all fantastic. A+
2019-12-13
everyone in the 34th street location was really helpful and friendly
2019-12-13
Best experience i have had when doing PT
2019-12-13
Justin<br />
Blair<br />
Sarah<br />
<br />
All Above are Good experiences
2019-12-13
Nicole was excellent. She always asked me how I was feeling and adjusted the exercises/therapy to my "complaints." I felt better after the therapy. Nicole was extremely attentive, understanding, professional and pleasant.
2019-12-13
Alyssa & her team were wonderful. I haven't been As have Emily & Anthony when they snbbed for her. I haven't been in a gym for maybe 20 years, she made me feel comfortable, answered my many questions The staff's energy radiated, and boosted mine.
2019-12-12
Treatment area is small
2019-12-12
Mary Frances. Extremely friendly and she seemed like she genuinely cared/wanted me to leave my PT sessions stronger and more knowledgeable each time.
2019-12-12
I worked with mostly Devon but every aide that assisted was very helpful and knowledgeable. There was a point where I consciously made the decision to keep scheduling exclusively with the BK Heights team
2019-12-12
Rachel, she was great.
2019-12-12
Amy Nathan is absolutely great! She is competent, knowledgeable, caring and thorough! I also had some outstanding sessions with Leon Zhao and Robert Allen (Rob from East 84th st).<br />
I feel fortunate to have learned from and worked with everyone at this location.
2019-12-12
Everyone who assisted me was incredibly polite and helpful.
2019-12-12
Emily
2019-12-12
Same as above
2019-12-12
Andrew Solages excels at his job for many reasons -- he is knowledable, easygoing, and focused on making sure patients leave with a positive takeaway. He's the kind of person that gets along with anyone. Can't recommend enough.
2019-12-12
Everyone knows what they are doing and seems happy to help<br />
It's like organized chaos in here but not in a bad way
2019-12-11
i had great experiences with leslie, rachel, etta, nicole and savry
2019-12-11
Courtney and Kevin--the best! So helpful.
2019-12-11
There were manual and they were all-The Best!
2019-12-11
Martin, amazing dude.
2019-12-11
Jeanarsy Pena was very courteous and frendly while guiding me with my exercises. She explained the exercies clearly. It was a pleasure to work with her.
2019-12-11
sometimes I would need to get tech's attention while they were chatting among themselves.
2019-12-11
The entire staff that I've had the pleasure of working with have been amazing.
2019-12-11
Amazing care and expertise.
2019-12-11
Everyone has been great!
2019-12-11
Worked with a few different techs/aides, all great experiences.
2019-12-11
N/A
2019-12-10
Everyone at the front desk was so kind and helpful- whenever I walked in I was greeted with a smile (especially from Nneka who is so nice!) and from everyone at the front desk. <br />
<br />
The physical therapy techs/aids were also so kind and really made my experience at Spear so enjoyable and fun! Emma, Angie, Khari, and Karina always made me laugh and helped me through my exercises, as well as pushed me to work hard and trust myself! I am SO grateful for all of them.
2019-12-10
Emily is great
2019-12-10
I have had all the tech aides assist me with my exercises. They are all attentive, patient and knowledgeable.
2019-12-10
Nick of course was always very helpful. Additionally all of the aides took great care to make sure the exercise prescribed by Nick were being performed appropriately. They took great care to make the experience personal and not just procedural.
2019-12-10
Everyone at SPEAR is pretty great. No complaints.
2019-12-10
shout out to everyone!
2019-12-10
good experiences with Lauren, Caroline,DeAndre, No bad experiences
2019-12-10
Claire was exceptional - very thoughtful and detailed with instructions. She went above and beyond.
2019-12-10
Justin Howrath, as well as addtitional primary guidance and assistance from Jared and Matthew. Each of these gentlemen were professional and caring in their direction of my care.
2019-12-10
I've worked with all of the techs in the 44th street locations. All were extremely helpful, friendly and played an important role in my physical therapy.
2019-12-10
I cant remember all the names but overall everyone was amazing.
2019-12-10
Assuming the tech/aide people are the staff who walk around the area who help out. I've had a great experience with every one of them. They are all doing great.
2019-12-10
Lauren was courteous, helpful and thoughtful. Positive energy was greatly appreciated.
2019-12-10
Christine was amazing and so funny
2019-12-10
Emily
2019-12-10
I don't remember the specific names of all the techs who helped me but everyone was very kind and knowledgeable! Especially Amy and Luis!
2019-12-10
Manny, Mike and Will were the techs during my sessions. They were always very positive and patient when teaching me new stretches or exercises.
2019-12-09
Jo (my tech aide) was very helpful in my treatment. She was confident in assisting me with exercises, and was kind and professional.
2019-12-09
Emily
2019-12-09
Tai was always great.
2019-12-09
Cory Brayan, Lorine, all helpful
2019-12-09
I had a different aide and all good. Can't recall specific names.
2019-12-09
Ben and Julia were great. Super friendly, helpful & thorough and I enjoyed working with them.
2019-12-06
melina! always super dedicated!
2019-12-06
All techs have been wonderful to work with. Please ask therapist for list of names of all aides who have assisted. No negative feedback at all. Everyone has been a pleasure to work with.
2019-12-06
arianna and Mehul were very knowledgeable and always available to assist with my exercise programs.
2019-12-06
If you mean cody - the best 'est' experiencde
2019-12-06
Amanda Iger and Natalie Frohlanger
2019-12-06
Cody and various other staff, all very pleasant
2019-12-06
The staff is very friendly and helpful. I worked with RAchel a lot this time and she was very helpful and knowledgeable
2019-12-06
Manny and Mike were awesome techs and Kristen was an amazing therapist. The treatment space was always a little crowded, but the staff works around it in a admirable way.
2019-12-06
Stephanie was helpful in explaining each exercise.
2019-12-06
Raizel did a great job, very pleasant.
2019-12-06
I did not have one tech/aide work with me specifically, but all I have interacted with are friendly and helpful.
2019-12-05
Karl was very good.
2019-12-05
I had great experiences working with Alyssa, Robin, and Angie during my treatments. They're all incredibly helpful and encouraging and explained all of the exercises clearly.
2019-12-05
Everyone in the LIC spear was great. Super helpful. Always good at explaining exercises and the why behind them as well as ensuring I was doing them the right way.
2019-12-05
Olivia was great, always helpful with describing exercises, providing equipment, and engaging in entertaining converstion to help the more tedious exercises fly by.
2019-12-05
Karlie and Leslie were great. Always very friendly, patient and helpful.
2019-12-05
worked w/ everyone at some point - all were great!
2019-12-05
Manny - excellent experience.
2019-12-05
I cycled between Andrew and Anthony and they were both great. Very helpful and attentive to my needs during the exercices.
2019-12-05
Olivia is amazing and so much fun. She and Brooke are a dynamic duo that even made the tough exercises fun!
2019-12-04
Luis and Misa and a couple of other guys whose names I forget. They were all super friendly and helpful.
2019-12-04
The tech/aide varied every appointment, but each of them were great
2019-12-04
Angie was super sweet and helpful.
2019-12-04
Occasionally, I had to wait at the front desk to pay my copay or get a gym shirt in the right size because it was understaffed. Otherwise, they were very friendly and professional. All the PT aides I worked with were awesome
2019-12-04
The is my 7th time having physical therapy after multiple surgeris and other issues. Meghan King is the best therapist I have ever, and I will definitely recommend her to anyone I know who needs physical therapy.
2019-12-04
The tech/aide varied every appointment, but each of them were great
2019-12-04
I worked with just about everyone. they all did a great job. thanks
2019-12-04
Sarah is AMAZING. I think that the techs could be more focused on watching all of your exercises. I know that we need to learn how to do exercises independently but Techs seem to wander off and not have other people they are working with.
2019-12-04
Everyone is very polite, helpful and enthusiastic
2019-12-04
very friendly environment. Lots of support.
2019-12-04
Everyone was friendly and professional. I liked that I didn't have to wait in between exercises which allowed me to efficiently finish my sessions.
2019-12-03
The whole staff has been extremely supportive with a friendly, professional atmosphere throughout.
2019-12-03
etta,rachel, leslle
2019-12-03
I didn't experience any unprofessional behavior during the 3months of my therapy. The team is great!
2019-12-03
I loved all the student aides they made the experiences so much more pleasant and they were very motivating to keep going. I think I worked with all of them and they are really so special and smart.
2019-12-03
jo e losurdo.all of the staff were friendly and helpful
2019-12-03
I worked with Nicole. She is so friendly and extremely knowledgeable. With her help, I was able to repair current knee issues as well as knee issues from 5 years ago.
2019-12-03
All of the techs that assisted me in both locations were great!
2019-12-03
Leslie was my aide for most of my time at SPEAR and I had more help from another woman (I am really sorry to have forgotten her name, but she is wonderful, Tom will know who else helped me). They were helpful every chance they could be and when there were issues they went to Tom for clarification or confirmation. Great!
2019-12-03
karina/christon - very helpful and patient in teaching me the forms and provide any help i needed. they have been a very big part of the recovery process for me.
2019-12-02
Don was really great! He is very knowledgeable and fun to work with!
2019-12-02
The tech/aide varied every appointment, but each of them were great
2019-12-02
Therapist and techs excellent
2019-12-02
Greg Moy is the best physical therapist.
2019-12-02
Michelle Rooney. She's the best!
2019-12-02
The front desk was always cheerful and helpful and my appointments always started on time. Spear has outstanding reception staff at every location I have been to.
2019-12-02
The floor got very crowded occasionally
2019-12-01
All the techs I worked with over the course of my treatment were excellent - so friendly and attentive. Andrew, Geno, Emily, and others were all great.
2019-11-29
All techs were great - Mike, Jonna and Manny, Very helpful and instructive
2019-11-27
Megan was wonderful and always so helpful, professional, and courteous.
2019-11-27
todos los asistentes me atendieron bien (The technicians did very well at giving me attention and service)
2019-11-27
A few of the front desk associates look pissed off all the time, or not very warm. For example, they don't budge their head when you engage them and no eye contact what even when holding a conversation, they don't acknowledge your presence! Just a suggestion that they need to stop looking at the screen and look me in the eye when I first start talking to them to know that they heard me!
2019-11-27
Lexi, Angie, Khari, Kevin and Emma have all been wonderful and extremely helpful.
2019-11-26
Diana helped in many of my sessions and was always super friendly and a pleasure to work with.
2019-11-26
Gwen Giffard - Good experience. She's amazing and helped me so much!
2019-11-26
Angie assisted during most of my visits. She was exceptional--very friendly and easygoing, as well as skilled in providing instructions and guidance surrounding exercises.
2019-11-26
Everyone was very professional and very friendly!
2019-11-26
Never had to wait and everyone was super friendly and courteous.
2019-11-26
Marilyn, Kristen, Gino and Andrew. All were FANTASTIC!!!!!
2019-11-26
Johnna was wonderful, Will was wonderful, Manny was excellent.
2019-11-26
Shannie and Brittany both great friendly helpful and knowledgeable
2019-11-26
I once came early (by accident!) and my therapist squeezed me in anyway. They were so helpful!
2019-11-26
never a wait, everyone is friendly, great experience
2019-11-26
Clean, organized. Smooth flow of patients so i never felt that i needed to wait long.
2019-11-26
All staff is super friendly and treats each patient with care
2019-11-26
Emmanuel & Mike
2019-11-26
Everything in my experience was great, but if I really had to point one thing out I'd say the main area can get somewhat crowded sometimes. Not too big of a deal tho
2019-11-26
I can't remember her name because I am a bad person, but she was fantastic to work with, very friendly.
2019-11-25
ODALISSE
2019-11-25
Manny was so easy and very helpful
2019-11-25
George made me feel comfortable and was easy to speak with.
2019-11-25
Odalisse was wonderful
2019-11-25
Elaine is wonderful, very supportive and knowledgeable
2019-11-25
Jared, Jen and Dahlia were all exceptional, and ensured the effectiveness and correctness of my exercises.
2019-11-25
I worked with a lot of them. Primarily Jared, Jen and Jordon - aka Triple J.
2019-11-25
My experience was positive from start to finish each visit. I'd never done PT prior to SPEAR and was unsure of why my physical therapist wasn't guiding me through each exercise, but everyone who helped me through was knowledgeable and made sure my form was correct before leaving me.
2019-11-22
Emily - she is wonderful!
2019-11-22
Cory was great Very helpful
2019-11-22
Over my time here, I've seen quite a few techs (Andrew, Marilyn, Karina (sp?), etc.)<br />
They've all been fantastic. Great attitudes.
2019-11-22
Angie was great. Kevin was great too-- Very nice and helpful!
2019-11-22
Thomas Barcia
2019-11-22
You need a water fountain
2019-11-22
every person was very professional
2019-11-22
Cory - he was helpful
2019-11-22
Neema always did a great job both when I was with Brooke and Shaun earlier in the year.
2019-11-22
I had a great experience here! Everyone treated me very well. Sometimes the treatment area was crowded but it was never so crowded that we couldn't complete our work.
2019-11-21
Sabry, Etta, Rachel, Nicole and Jeff were the aides that I worked with over the last few months. They were all great and lots of good advice on how to do my exercises properly. That was a big part of why I had such a great recovery. It is great feeling to know that I no longer need to worry about pain in my shoulder!
2019-11-21
Emily was great easy to work with challenged me when I need t o be. She was a pleasure to work with over the weeks had the perfect temperament and try out of the box things like cupping that really advanced the treatment of my issue.
2019-11-21
Brett was great. Often whoever I was passed off (PT assistant?) to was aloof or distracted or uninterested. The whole passing off to an assitant is done very sloppy and disorganized.
2019-11-21
During my time here I have been paired with multiple techs and I cannot emphasize enough that each one was excellent -- very knowledgeable and patient, and always ready and willing to answer all of my questions about how to properly execute the various exercises. The professionalism and knowledge of every single tech I worked with here was outstanding and very impressive!
2019-11-21
I've been to other clinics in the past, but this one is superior. Everyone here helps out, and I'm never waiting around for exercises unsure of what to do.
2019-11-21
various people, all good
2019-11-21
All the techs were super friendly
2019-11-21
Leslie and Etta were always great and helpful in assisting Thomas during my sessions. The front desk staff was always friendly and courteous, and I was always seen right away.
2019-11-21
Both Jordan and Jared had excellent behavior.
2019-11-21
Everyone was helpful
2019-11-21
The aids at Tribeca were nice, but not too knowledgeable on how to use the scheduling portion of the website to book my appointments, which was a little frustrating and took time. Tribeca was the busiest and those visits took the longest. I loved how some therapists knew scar treatment methods and it would be great if everyone did too and made it a consistent part of treatment.
2019-11-21
Again, great customer service!
2019-11-21
johnna - very good
2019-11-21
i have different tech because i came on different days and time but they were all very good to me.
2019-11-20
Everyone was beyond lovely. All of the techs/aides were helpful and eager to jump in and assist. All the staff members were kind and willing to help.
2019-11-20
I once came early (by accident!) and my therapist squeezed me in anyway. They were so helpful!
2019-11-20
The best place I ever went to for PT
2019-11-20
Both Jordan and Jared had excellent behavior.
2019-11-20
Very professinal staff
2019-11-20
Diandre, Corey, Miguel, and Lauren were all great!!
2019-11-20
Jen
2019-11-20
Michael Manny, Wilhem excellent
2019-11-20
Every aid was very helpful and friendly. They made the experience much more enjoyable.
2019-11-20
each of the front desk personnel treated me with courtsey and speed. same to be said for techs/aides.
2019-11-20
Very friendly rapport from everyone on the staff. Weekly fantasy football discussions kept us all entertained.
2019-11-20
Diandre, Corey, Miguel, and Lauren were all great!!
2019-11-20
carley is great
2019-11-20
chris c.
2019-11-19
Emily and Kristen have been awesome. I always enjoy my time here but Kristen always stands out for always being extra warm, encouraging, and makes the exercises fun for me. I appreciate her help so very much and miss the days she is not around! Emily is super helpful as well.
2019-11-19
Everyone is very courteous and friendly
2019-11-19
chris c.
2019-11-19
Ben Domingo
2019-11-19
Diana is great! Actually all the techs
2019-11-19
When I showed up for my appointment I never had to wait. Jason was often busy with multiple patients at one time, but was always attentive to my needs and the aides were all exceptional. I specifically worked alot with Jared and he did a great job explaining the exercises and had a real positive energy.
2019-11-19
All of the techs have been great.
2019-11-19
Grace was lovely! Very attentive, encouraging and always so positive.
2019-11-19
Manny - super helpful and friendly
2019-11-19
Ben, Julia, and Tyler were always very positive and supportive!
2019-11-19
J Crow. Excellent
2019-11-18
I loved every single one of the techs who helped with my exercises, most especially Kristy, Emily, Marilyn, Karina--all at the Broad Street office.
2019-11-18
Tech was great! I have been coming here for a longtime and every single of the tech that provided assistance was superb
2019-11-18
The friendliest aides ever!
2019-11-18
Kathleen
2019-11-18
I've always found them attentive and always ready to work
2019-11-18
I worked with many tech/aides here, they were all excellent.
2019-11-18
Dustin. Great experience.
2019-11-18
Abigail (student) was excellent and really helped me understand the intricacies of my injury, under the great supervision of Gwen. Gwen was also awesome, though I worked with her less!
2019-11-17
A number of aides assisted Juan in mt PT, including Michael and Manny, Johanna and Will and others. All were friendly, helpful and knowledgeable.
2019-11-15
All of the techs @ Chelsea have been super helpful and seem to really understand each patient's individual case. They are all super knowledgeable and great to work with.
2019-11-15
I worked with multiple techs and they were all fantastic: clear exercise demonstrations, friendly, and supportive.
2019-11-15
Open and warm reception every time
2019-11-15
Mostly Gus- he's amazing.
2019-11-15
Now this is when I'm going to get emotional. Diandre and Miguel, where my main techs and always brightened my day when I was here even though I was probably the worst patient ever. At 7AM, and certainly not a morning person, they dealt with me and my cranky butt with constant positivity for which I am grateful,
2019-11-15
Lexi
2019-11-15
Love the new Chambers space, a real upgrade from the Park Place one.
2019-11-14
Art - great therapist
2019-11-14
At first I was put off by having no privacy but over time I got use to the setting and opened up and got the feeling of support in just being in the environment and really helped me to get better.
2019-11-14
Whole team was extremely helpful in showing me the exercises and making sure I was getting the best experience
2019-11-14
Emma, Lexi, Angie, Kevin, Carey were all really helpful and kind.
2019-11-14
sarah l and leslie
2019-11-14
No bad experiences all good.
2019-11-14
treatment area is sometimes a bit tight if it is really busy
2019-11-14
Whole team was extremely helpful in showing me the exercises and making sure I was getting the best experience
2019-11-14
Norvis helped me most weeks. She was amazing! Friendly, knowledgeable, helpful and encouraging!
2019-11-14
Geeno - AMAZING AIDE! Very helpful and encouraging with all the exercises.
2019-11-13
everyone who helped my therapist was super friendly and helpful- they always knew what exercises to do and how to show you how to properly do them.
2019-11-13
Open and warm reception every time
2019-11-13
All were great
2019-11-13
I cannot remember her name, but the aide I had my last two appointments exceptional. All of the aides I've interacted with at Spear have been kind, professional and attentive.
2019-11-13
Juan. He was great. awesome experience.
2019-11-13
Nerys was always very helpful, nice and knowledgeable.
2019-11-13
Ben was Great<br />
DeAndre was Great
2019-11-13
Meek was fantastic. Super helpful and helped make each session as productive as possible.
2019-11-13
Gina was my PT. She has always been able to answer any question I've had and was able to identify problems that I didn't even know I had. Even though I came for hip dyspalsia, she recognized symptoms that eventually led to me finding out I also had a slipped disc in my lower lumbar.
2019-11-13
There was never wait time for treatment and the physical therapists are all wonderful.
2019-11-13
The front desk team was helpful with scheduling and billing. Extremely professional. Other therapists, aside from my primary, often contributed to my recovery.
2019-11-12
see above
2019-11-12
Emma, Kevin, Kyle, Hudson, Karyna - all were very friendly and excellent!
2019-11-12
Great!
2019-11-12
they are all great
2019-11-12
I did not have a tech aide.
2019-11-12
Emma is excellent and very friendly. Angie is a wonderful cheerleader.
2019-11-11
I loved working with all the techs, friendly, knowledgeable and helpful.
2019-11-11
never had to wait to be seen. lockers were very helpful to have.
2019-11-11
Everyone was great. Didn’t learn aides names.
2019-11-11
Good experience with Gwen + Abby! Very friendly
2019-11-11
Manny is the best!
2019-11-10
Masha, Andrew, Muji, Karina, and Marilyn have all been tech/aides for me at one point - they were all excellent. They were very helpful in explaining the exercises, checking my form, and answering any questions I had. In addition, they were very willing and easy to have a conversation with.
2019-11-09
at times the floor is very crowded, but the staff always tried to make it a good experience. opted for Saturday whe the place is much more quiet.
2019-11-08
Don't remember names (I think Jordan was one of my techs), but honestly, they were all very kind and helpful!
2019-11-08
they are all great. I love working with amy, pat, and nesa
2019-11-08
Kevin was always very kind and helpful in working with me for treatment activities.
2019-11-08
Angela and Emma are both fantastic and very helpful.
2019-11-08
There were multiple techs, all great!
2019-11-08
n/a
2019-11-08
Please see comments box. Thank you.
2019-11-08
This place is top notch. Every physical therapy tech/aide has made me feel so welcome and they have cheered me on when I felt I couldn't. It makes me sad graduating because I will miss their encouragement and kindness
2019-11-08
Claire was awesome. Really great and friendly. easy to work with
2019-11-07
Tech/aides varied. Some were more attentive & responsive than others. There’s were several during my therapy stint so I can’t really be more specific
2019-11-07
Tech/aides varied. Some were more attentive & responsive than others. There’s were several during my therapy stint so I can’t really be more specific
2019-11-07
Gabs, all good experience.
2019-11-07
would be good to have aides if possible a little more attentive. - sometimes get lost in the shuffle when they are busy, you wait around wondering what's next. especially when a crunch time. understand that's ineviteable but they could look back/ check in perhaps a little more for better customer service.
2019-11-07
I worked with several, including Anthony and Andrew, and they were excellent.
2019-11-07
All the aides here were friendly, encouraging, and helpful. Special thanks to Karina, Grace, Andrew, Muji, Kristen, Geeno, Anthony, and Mosha.
2019-11-07
Johna and Manny have been AWESOME. The front desk staff is also awesome.
2019-11-07
See comments for Q4. (Front desk was very helpful. Proactive outreach, accessibility of staff, and ease of interaction made scheduling and visits a breeze.) Friendly and helpful always.
2019-11-06
Emma B and Angie were fantastic!! They were always helpful and friendly. Could not ask for better aides!
2019-11-06
ONLY TWICE DID THE AID NOT LIVE UP TO EXPECTATIONS. I DON'T REMEMBER NAMES. PROBLEM WAS A LACK OF ATTENTION SO FREQUENTLY HAD TO WAIT BETWEEN EXCERCISES WHILE AIDE CHATTED WITH ANOTHER AID.
2019-11-06
All the techs are always positive, engaging, attentive and willing to help.
2019-11-06
Everyone was 30 Broad street was super friendly. I never waited more than a few minutes before being attended to, even if I was early. Treatment area was always super clean, and the PT techs were all great.
2019-11-06
everyone has been just amazing i cant say enough about how great of an experience this has been
2019-11-06
had various techs and all were great and personable
2019-11-06
I am extremely impressed by the care given to me at West 75th St location. Great experience with the ongoing guidance, support and encouragement given me by Lexi . When I've worked with them, Angie and Karina have also been wonderfully supportive.
2019-11-06
Ty and Ben have been great
2019-11-06
Michelle Troiano is the best physical therapist that I have ever had. She varied the routine so that I wasn't bored. She challenged me to push myself but not too far. Aware and responsive to my goals. I could not have asked for a better experience.
2019-11-06
Lexi, Kevin were GREAT
2019-11-06
Worked primarily with Al, Deondre, Miguel - they were all very helpful and thorough. They made me feel comfortable and provided assistance whenever needed.
2019-11-05
Everyone was 30 Broad street was super friendly. I never waited more than a few minutes before being attended to, even if I was early. Treatment area was always super clean, and the PT techs were all great.
2019-11-05
Tiffany has been excellent. The few times i had to switch my scheduled session it was easy and painless.
2019-11-05
everyone was great but in particular Leslie was fantastic!
2019-11-05
Sarah was excellent
2019-11-05
I really enjoyed my visits here especially with how kind the staff here is!
2019-11-05
Kevin, Lauren and Miguel stand out to me as the best aides I worked with. They went above and beyond helping me get each exercise right and seemed genuinely invested in my recovery.
2019-11-05
Misa , luis are amazing at their job
2019-11-05
Amit- experience was excellent. Amit was incredibly knowledgesble, always prepared, and friendly to work with.
2019-11-05
Great experience with all of my techs including Grace
2019-11-05
Grace was amazing, always in a bright mood, and very attentive. She was always ready for me with my next excercize. All of the other techs I worked with were great as well, always amking sure I have any help I need.
2019-11-05
Kurt, Kevin, Courtney, and Josh were all super friendly and helpful, especially Kurt (and also Kevin).
2019-11-05
Techs were very friendly. Wish they were more consistent.
2019-11-05
Everyone is very nice and personable. Always felt comfortable and at ease.
2019-11-04