The following is a real time report from our surveys database. All responses are unedited.
Discharge Survey Results
Q1. Access To Care
| Poor | Fair | Good | Very Good | Excellent | |||||||||||
| 1. Ease of scheduling your appointments |
|
|
|
|
|
||||||||||
| 2. Courtesy of person who scheduled your appointment |
|
|
|
|
|
||||||||||
| 3. Our helpfulness on the telephone |
|
|
|
|
|
||||||||||
| 4. Our promptness in returning your phone calls |
|
|
|
|
|
Comments (describe good or bad experience)
2882 responses (click to view)
2017-08-21
#4 does not apply since I never had need for a returned phone call
2017-08-21
very accomodating
2017-08-21
Everything was amazing.
2017-08-21
Very informative, pleasant, friendly and caring.
2017-08-21
Great experience overall
2017-08-21
Online scheduling portal would be great
2017-08-18
Overall great experience. As soon as I presented the prescription for care, they were able to promptly schedule (in fact the next day) and were flexible with times that worked for me.
2017-08-18
Wonderful experience overall.
2017-08-18
always easy to schedule my appointments and get the times that worked for me
2017-08-18
Front desk staff were very friendly and helpful.
2017-08-17
Kristin and Rhonda are amazing!
2017-08-17
I had a great experience with the staff here. They were very attentive and helpful.
2017-08-16
All the front-desk staff has been outstanding, with special mention of Karina. Never had an issue with their service, not once.
2017-08-16
Everyone rocks and was very supportive and helpful and friendly!!!!! :)
2017-08-16
Everyone rocks and was very supportive and helpful and friendly!!!!! :)
2017-08-16
Everyone rocks and was very supportive and helpful and friendly!!!!! :)
2017-08-16
Awesome overall experience!
2017-08-16
Appointments were very easy to schedule and staff was very accomodating to my schedule.
2017-08-15
Friendly front desk staff
2017-08-15
I came to Spear for pre and post total hip replacement surgery. It has been a great experience with everyone in the clinic. Sarah has been a big part of my strong recovery.
2017-08-15
Loved the reminder phone calls. It couldn't have been easier for you guys to accommodate my schedule--much appreciated.
2017-08-15
efficient and friendly
2017-08-15
#4 is not applicable
2017-08-14
overall great!
2017-08-14
Outstanding customer care and explanation of exercises.
2017-08-10
Ninia was always accommodating with my schedule, even with last minute changes.
2017-08-10
Ciera was great! She was always very helpful and super responsive when I needed to change appointments. She was very detail oriented and professional.
2017-08-10
Everyone is very helpful and accommodating
2017-08-10
Everyone is very helpful and accommodating
2017-08-10
Professional but friendly. Made a painful experience oddly enjoyable!
2017-08-10
Very convenient, easy to schedule... someone was always available
2017-08-10
BEST.PT.EVER
2017-08-10
Excellent overall
2017-08-10
Very very friendly staff
2017-08-09
They would remind when I was coming close to ending the sessions that were scheduled.
2017-08-09
Everyone is very helpful
2017-08-09
Everyone was always super helpful and courteous whether I was booking or changing appointments!
2017-08-09
Excellent first contact, since then always scheduled meetings on site
2017-08-09
Everyone was very accessible if I had any questions and flexible with scheduling my sessions.
2017-08-08
would be great to have an online portal or email with appointment informtion
2017-08-08
Great experience! Only they were so busy that sometimes it was hard to reschedule if something came up!
2017-08-08
Knowledgeable and through
2017-08-07
Very flexible in terms of scheduling, had to reschedule same day a couple of times and it wasn't an issue
2017-08-07
Best staff, best environment, always helpful and encouraging
2017-08-07
I scheduled or rescheduled my appointments directly with Becca and she was always super responsive and efficient and I never had any problem getting or changing an appointment!
2017-08-04
Nina and Nicole were awesome!
2017-08-04
I have the best things to say. I felt very welcomed at physical therapy and was encouraged to push myself and do the exercises correctly. Everyone is so friendly and makes you want to come.
2017-08-03
All were very responsive and helpful.
2017-08-03
I was able to reschedule very easily based on work conflicts that came up day-of appointments, which made my life much easier and allowed me to come in enough times each week.
2017-08-03
n/a
2017-08-03
Scheduling was super easy.
2017-08-02
The professional staff are excellent to work with, I enjoy coming in for my appointments. The therapists are the best group of people to show the different ways to accomplish the tasks of exercising the muscles in the human body.
2017-08-02
very good!
2017-08-02
I had to wait two weeks for my initial appointment but I can see why!
2017-08-02
Excellent experience. It would be nice to be able to make appointments online, though.
2017-08-01
I really can't say enough amazing things about SPEAR. You were recommended to me by a friend, and from the moment I made my first call to SPEAR, I was so relieved to be in such good hands. Everything has been handled so smoothly.
2017-08-01
Whenever I reached out to Lauren regarding my appointments, she was prompt in answering and always made the process easy.
2017-07-31
Great office - everyone is super helpful & welcoming!
2017-07-31
Great front desk staff, accommodating whenever possible and easy to work with. Check-ins are usually a breeze.
2017-07-31
The automated voicemails were a great reminder! Cancelling or rescheduling (even by leaving a message on the answering service) was always easy.
2017-07-31
3 and 4 were really not applicable, but the service and personalized attention is awesome here. So I gave excellents to those too.
2017-07-28
It would be helpful as a new client to have a little more connection between different locations. I was interested in the right therapist regardless of location, and there was no way to find that person except by calling each location and deciding on my own.
2017-07-28
Good experience overall.
2017-07-28
Even when I missed appointments, the staff has been nothing but helpful and courteous to me. Thank you for your kindness.
2017-07-27
Scheduling was incredibly easy after the initial appointment, and Marissa went above and beyond to make sure she was available to provide amazing care and be available at times that made it easy to come in.
2017-07-27
My health has greatly improved under the treatment of Lauren. Her guidance, care and level of professionalism has been a very positive experience. Her approach and patient care has set a really high bar for any other physical treatment I seek after in the future. Lauren and her team are exceptional people at what they do.
2017-07-27
Trouble scheduling because Mike has particular skills. He was specifically recommended to me from my practitioner. Once I got in; however, my entire schedule was set up well and I think it is a good system.
2017-07-27
the staff, especially Melanie, was terrific. Everyone was warm,welcoming, and provided a great atmosphere.
2017-07-27
The phone staff was very kind and easy to work with. They were great!
2017-07-26
The day before reminders phone calls were very helpful.
2017-07-26
Everyone I interacted with at the front desk was extremely polite and helpful from the very first time I called to make my first appointment. Rachelle was very accommodating to my schedule and it was easy to set up appointments.
2017-07-26
everyone was amazing. you made a painfull experince into a joy. keep it up
2017-07-26
so different from any other similar place i've been to. organized, friendly, professional.
2017-07-26
You should add a Not Applicable choice. I did almost all of my scheduling in person.
2017-07-25
Very easy to schedule; great service and staff
2017-07-25
I specifically asked about insurance coverage and the man I spoke to said he would call me back if there would be any out of pocket costs. He never called me. I arrived here asasuming there was no cost as I never heard from him, but there is a cost. Stil happy to be here, but disappointed by that.
2017-07-25
Tracy is an excellent, patient, and knowledgeable physical therapist. She provided a tailored experienced that took into account my main different issues, asked about my progress at every visit, showed me new exercises each time and went over my long term routine. i couldn't be more pleased.
2017-07-24
extremely helpful front-of-house staff!
2017-07-24
Great staff, very welcoming, easy to schedule appointments and very accommodating with re-scheduling.
2017-07-21
best p therapist
2017-07-21
Receptionists (correct term?) are first rate here. Not always the case in my past PT experience(!).
2017-07-20
Everyone is super friendly and willing to help
2017-07-20
Very easy access and great help all around.
2017-07-20
Easy to schedule appointment in advance over the phone or in person at the office. A couple times I needed to reschedule and it was relatively easy to find a new timeslot that worked. I did initially have an issue with my insurance company having delay in processing my appointments and fulfulling my deductible. But as soon as the insurance issue was worked out, SPEAR called me to let me know and helped me get it processed asap so I wouldn't have to pay out of pocket.
2017-07-20
easy
2017-07-20
always friendly and always welcoming
2017-07-18
very good and always commadating
2017-07-18
Overall experience better than my primary care facility
2017-07-18
My experience has been amazing.
2017-07-18
when scheduling appointments, Jeremy Crow was extremely responsive, cordial and flexible around my schedule, which was in flux due to work.
2017-07-17
Any questions about insurance coverage was answered clearly (very important)!!
2017-07-17
dom wasa<br />
always amazing and attentive
2017-07-17
Very friendly; helped in explaining insurance; clear explanation of exercises
2017-07-17
The Park Place location was always super easy to deal with and very helpful! The central switchboard location was a little more disorganized so I preferred to deal with my location directly, as they were able to be more flexible with my schedule.
2017-07-14
Great
2017-07-14
I never had any issues scheduling my appointments; I did so mostly with Matt directly.
2017-07-14
Lisa was great about responding quickly to my emails if I had problems with making my appointments or any questions
2017-07-14
The only reason I gave "Ease of Scheduling" a VG instead of Excellent it hat you are just too popular! And I know why!
2017-07-14
Lisa was great about responding quickly to my emails if I had problems with making my appointments or any questions
2017-07-13
I've been surprised and impressed by how easy scheduling was at Spear.
2017-07-13
Very professional and knowledgeable staff who precisely formulated PT exercises/stretches to help me improve
2017-07-12
The woman I spoke to on the phone when I scheduled my appt was very helpful and professional. I was able to schedule appointments for weeks out with ease.
2017-07-12
Scheduling was always a breeze and the entire staff should be commended for their prompt and professional attention to my wellbeing.
2017-07-12
Very good environment and everyone is super helpful
2017-07-12
Had a very positive experience today.
2017-07-12
Very good experience, close to home, clean, great staff and Nicole is the best.
2017-07-11
Always had a great experience - extremely friendly and helpful staff.
2017-07-11
Everyone has been very friendly, helpful, patient. Lovely to deal with.
2017-07-10
Everyone here has been so professional, kind and terrific. Phaeleau Cunneen has an astounding depth of knowledge which he shares so generously. I felt very well cared for in my sessions with him and he made things very clear for me as to what I was to do at home. The student who also helped me, Ken Wang, was quite good as well.
2017-07-10
Terrific office staff!
2017-07-07
Christen and the Spear team were always fabulous about accommodating my scheduling needs. Their flexibility and adaptability really contributed positively to my PT experience over the last few months.
2017-07-07
Ariana is wonderful!
2017-07-07
Betsy is a delight. You could not have hired a better person to handle scheduling.
2017-07-07
Phone listed on website seems to be incorrect.
2017-07-07
Very accommodating and friendly
2017-07-07
excellent all around!
2017-07-07
good Expirience
2017-07-07
Christina exceeded my expectations as a PT. She was beyond professional, her ability to explain the purpose and benefit of the excercise program that she designed for me was incredible and the part that made coming to PT such a great experience was her incredible unmatched personality!!!!!!
2017-07-06
Great reception staff!
2017-07-06
I think I only had to talk with someone on the phone once, but everyone was very helpful.
2017-07-06
Occasionally I felt that front desk staff was annoyed with my questions and scheduling was like pulling teeth! Other times they were very helpful and pleasant. Overall a good experience scheduling but sometimes I felt like a bother.
2017-07-06
I didn't have too many interactions w/reception as my therapist booked the sessions after the first one.
2017-07-05
Not able to speak to the receptionist or the person making or changing appointments. Consistently going to voicemail.
2017-07-05
(Whenever I called someone picked up, so that last category is irreverent).
2017-07-05
Very easy scheduling and lots of assistance with an oddball insurance!
2017-07-05
very flexible and understanding with changing appts-really appreciate this
2017-07-05
I usually scheduled appointments directly with Ninia through email. She was extremely helpful in accommodating my schedule with her availability.
2017-07-05
Front staff is very pleasant, courteous and helpful. The only negative experience I had was receiving incorrect information about how my out of network insurance would be handled. It seems this was due to a new staff who didn't quite translate the information she was given correctly, so it was an honest mistake although caused me some frustration.
2017-07-03
Front desk staff always remember my name! So nice.
2017-06-30
The people at the front desk are really efficient and courteous.
2017-06-30
excellent overall. I love the text reminders.
2017-06-30
Always easy to schedule both with the receptionist and with Joe directly.
2017-06-29
Everyone was polite, helpful, understanding, friendly and courteous. The doctors, assistants and support staff make you feel at ease and are very supportive.
2017-06-29
everyone is fabulous and super helpful.
2017-06-29
Sometimes it was hard to change appointment time/front desk wouldn't respond
2017-06-29
Everyone on the phone was very helpful! Would be nice to have option to schedule online (during non-business hours).
2017-06-29
Entire staff from start to finish was friendly and welcoming. Everyone took time to introduce themselves to me and made sure I being taken care of.
2017-06-29
In my initial conversation in re: my insurance, I was told I had a 200 dollar deductible and that my first two appointments would be 90 and then 60. I just thought the person was bad at math - I did not realize every appointment after my first two would be 60 dollars. A better presentation of that info would be helpful.
2017-06-29
the only problem i had was when i used ZocDoc. I like to use ZocDoc to schedule all my appointments and to keep track of my medical records, etc. Spear wasn't on there and I only heard about SPEAR from a friend who recommended it. I then tried to schedule via ZocDoc and the appointments were not synced with the practice's schedule (weekend) - front desk called me quickly (next day) to reschedule though
2017-06-28
Did not have a good experience with my first phone call to Spear using the main number (not the Tribeca location). Person answering the phone said she would speak to someone about verifying that my sessions would be covered by insurance and set up a tentative appointment. I never received a call back for a few days so I spoke to someone else at a different location who was able to verify my insurance coverage.
2017-06-28
I have no complaints....mark was very good...he explained all the techniques and he has taken care of my elbow care exceptional. I feel a lot better.
2017-06-27
Accommodated my first appointment right away and were very easy to deal with after that.
2017-06-27
Justin was a phenomenal therapist. A shame that he will be moving on from SPEAR but I had a great interaction with all staff members.
2017-06-27
Joe, Patrick, Jeremy and Yaz were always helpful and professional. Joe's skill at determining how best to address my issues is outstanding.
2017-06-27
Highly pleasant and efficient front desk staff. Appreciate being able to schedule two weeks in advance.
2017-06-27
The scheduling system is good; it's just that availability is sometimes limited to a few (or no) time slots on a given day. Especially when starting out as a new patient, or when I get to the end of a block of 3-4 weeks and I'm rescheduling for the next block of 3-4 weeks, some days are all full already.
2017-06-27
no need for phone cantact appointment reminder very helpful
2017-06-27
Iv been in pT before and I'm amazed at how much better my experience w Spear has been. Every one worked as a team and I feel especialy lucky to have worked with Lisa. She is excellent. I would recommend her and Spear in general with the highest confidence.
2017-06-26
Dave, my PT was very helpful & patient. The staff is as well wonderful. My overall experience was excellent. I highly recommend Spear! Professional , Patient, Happy, Excellent Experience! Highly Recommend!
2017-06-26
everyone very pleasant and helpful.
2017-06-26
Front desk staff is very accommodating!
2017-06-22
I appreciate the communication from the front desk. It's nice knowing that insurance has been taken care of ahead of time.
2017-06-22
It has always been a pleasure scheduling appointments!
2017-06-22
All staff were very helpful and courteous.
2017-06-22
Appointments book up very quickly for evening times.
2017-06-22
Everyone at Spears is Great! Front desk staff (Amy, Kiara, Joe), Tech Aide and my Physical Therapist are very friendly and helpful.
2017-06-22
Nicole was awesome and extremely informative and patient. I'm going to miss her.
2017-06-21
from the front desk staff to the PTs, everyone was very accommodating and professional
2017-06-21
Everything was smooth
2017-06-21
No bad experiences
2017-06-19
Very friendly staff!
2017-06-19
Very good experiences getting information and re-scheduling appointments
2017-06-19
Really terrific experience! Laura is an EXCELLENT PT!!!
2017-06-19
Excellent!
2017-06-19
Excellent care at Spear with Joe. He answered emails promptly and was accommodating when I needed to make changes.
2017-06-19
Kathleen was absolutely phenomenal and very lenient with scheduling my appointments.
2017-06-17
It was a good experience.
2017-06-16
really loved being able to email directly with Ashley!
2017-06-16
Very proactive on setting up appointments well into the future in order to get a schedule an routine from the first appointment. Very helpful.
2017-06-16
Scheduling, payment, etc was very easy
2017-06-16
Front desk staff overall is amazing and friendly, particularly Elaine.
2017-06-16
Therapist always accommodated me. Whenever I could make it in the morning, he made sure to make it work.
2017-06-14
Friendly, professional, efficient
2017-06-14
GOT THE ANSWERING MACHINE TOO OFTEN
2017-06-14
very simple process. only had to reschedule once on my own and once for the
2017-06-14
I had a good experience. Leon was very knowledgeable and had a solution for all my new aches and pains. Everyone was pleasant, helpful and courteous.
2017-06-14
Always seamless and simple to schedule appointments. The times I wanted were available.
2017-06-13
I had an amazing experience. Everyone was so helpful and accommodating!
2017-06-13
Had to remind the front desk several times about re-authorizing my insurance, which wasn't ideal. Would have preferred a more proactive approach.
2017-06-12
Excellent staff! very courteous, helpful, and know what they are doing to a very high level. My shoulder is fully healed and I could not be more thankful to Leon and the rest of the staff. Its been a pleasurable 4 months. Cheers mates!
2017-06-12
Very understanding during the couple of times I needed to cancel at the last minute and it was really easy to schedule appointments. Everyone was extremely nice!
2017-06-09
Totally easy - worked with my schedule. Never an issue.
2017-06-09
Excellent experience all around!
2017-06-08
it would be nice if the automated phone calls were from an actual person
2017-06-08
Very easy to make appointments, and I appreciated getting the text reminders
2017-06-08
Lovely staff! All so professional, helpful, and friendly with everything you need.
2017-06-08
Joe is very busy so it wasn't SUPER easy to find a time to meet but it worked out well for me because my schedule was flexible. I like that I would just schedule my appts directly with him.
2017-06-08
Although I couldn't always get my preferred time, the staff was always ready to help find arrangements that worked, even at the last minute
2017-06-08
Jimmy, Val, and Betsy were always super friendly and easy to work with. I had no issues scheduling appointments, and checking in was always smooth. The new office is beautiful!
2017-06-07
Everybody was very kind, helpful and accommodating.
2017-06-07
Betsy was so kind and was able to fit me in even though ZocDoc made a mistake and I had booked an unavailable time slot in the beginning.
2017-06-06
Any time I needed an appointment changed it was very easy to do by phone or email, regardless of who I contacted. My only complaint is that spots filled up very quickly so it wasn't always possible to get an ideally-timed appointment, but even that was manageable.
2017-06-06
did not experience any difficulty
2017-06-06
Excellent experience with all personnel involved and especially with Nicole.<br />
Very good manner and concern for my health.
2017-06-06
Very friendly front desk.
2017-06-06
excellent interpersonal skills, good listeners, knowledge is excellent..i was super pleased with my 20 session experience
2017-06-06
working with Steven was great!
2017-06-05
Every member of the staff was helpful and welcoming.
2017-06-05
Very positive first experience. Marc was very clear.
2017-06-05
The girls at the front desk are very pleasant and energetic.
2017-06-02
Very easy to schedule appointments and Justin was very flexible in terms of scheduling. If I could not meet with Justin there were plenty of other capable PTs who were just as good.
2017-06-02
Everyone was very professional and helpful. As long as I scheduled my appointments in advance I never had any issues.
2017-06-01
They called me for any changes or any concerns; I felt very taken care of!!
2017-06-01
I cannot express enough gratitude to Rachelle and the front desk staff at SPEAR PT. Recently, I saw your award in having the best PT patient experience and after going through PT here, I can see why. Thanks to Rachelle, I can finally get back to running after a 10 month hiatus.
2017-06-01
Good experience
2017-06-01
Fixing issues with insurance was very painless. Front desk staff was very attentive and kept me up to date with the current status.
2017-06-01
Tracy was a great therapist. She listened to what you had to say and worked out a plan for the problem and even fixed areas you didn't even know were the cause of the problem. She bought an awareness of the muscles and how they worked together and how to manage pain.
2017-05-31
Booking 4 weeks at a time is helpful
2017-05-31
No problems at all in scheduling
2017-05-31
very helpful and accessible.
2017-05-31
Always very good welcome
2017-05-31
Lexi and everyone at Spear are fantastic. My first appointment was in a location that wasn't great, but I loved everyone on staff and Lexi was so patient and extremely knowledgeable and patient that I continued to go there.
2017-05-31
Great friendly staff. Easy to speak with and very accommodating.
2017-05-30
Super helpful and accessible!
2017-05-30
I never had any issues making/canceling appointments. In fact, it was easier scheduling them in advance for an entire month. As far as the reminder for the appointment...texts were better than phone calls.
2017-05-30
l'm highly impressed with the quality of the treatment. I came with back pain and also leg pain. Now I feel much better with my back and also my knees.
2017-05-26
It was very difficult to schedule initial visit. I called a few SPEAR locations for a while, and was surprised that the various locations were not interconnected, and I had to call individual locations to schedule an initial visit. Surely, a central booking office would be a very efficient thing for SPEAR to introduce. <br />
<br />
It took a while before I finally landed initial visit at W44th location; but following initial visit, things were very smooth. Thank you.
2017-05-26
it was a pleasure working with vinny during rthe course of my treatment.
2017-05-26
Super helpful with answering insurance questions
2017-05-25
In my last couple weeks, I got a bit of mixed messaging as to when and with whom my appointments were - I was originally told I was at 5pm all four appointments, then that the last one was at 5:30pm, then that it was at 6pm. It ended up being totally fine and it wasn't a problem for me personally, but I think some schedule shuffling might have happened on your end that I wasn't informed about at the time of rescheduling. Like I said, nothing I'd personally ding you for - just want you to be aware so it's not an issue in the future.
2017-05-25
I did have some trouble -- I had no issue in scheduling itself but my last two appointments did get bumped back a week and it turns out sometimes I wouldn't be seen in the system
2017-05-25
Only had to call once to reschedule an appointment. Staff member was very helpful and easily rescheduled my appointment.
2017-05-25
eli really killed me with the ladder drills . Also worked with chelsey a few times she was really great
2017-05-25
front desk was very helpful with my insurance questions
2017-05-25
Ayalla is wonderful. However, the other women seldom smile.
2017-05-25
i adore Nina and the techs Tyler and Franchesa They always worked with whatever i needed
2017-05-24
Kristina (Nina) is awesome at scheduling appointments quickly over email! And the front desk staff are great--when I had trouble with getting a referral, they called multiple times in one day to confirm every step of the process.
2017-05-24
Great experience, every one is so nice and funny and extremely helpful and accommodating.
2017-05-24
amazing from the 1st phone call to my last visit. job well done.
2017-05-24
I tried to make an appointment at the Chelsea office which was closer to me, but there was a 2.5 week wait which was too long. However, this office was able to see me in a week, which was very good.
2017-05-23
Front desk was great and very helpful with scheduling and rescheduling.
2017-05-22
if Rachelle was unable to get me on the phone, she always emailed me! made every attempt to make sure I was well. <br />
<br />
Text messages prior to appts were super helpful.
2017-05-22
A colleague had recommended Nicole as a Physical Therapist and I trusted that it would be a great match. Nicole is a cheerful, positive, optimistic, and energetic human.Nicole was thorough is describing the exercises/stretches and made sure that I maintained good form in the process. If anything needed to be adjusted, she was ready to recommend an alternative exercise or push me. I highly recommend her and the Spear office on 30 Broad.
2017-05-19
everyone was very pleasant and arranging to my schedule
2017-05-19
Excellent, clear service. Really appreciated the text messages
2017-05-19
I had a great experience at Spears... and Everyone is so nice!
2017-05-19
reps were very courteous and very pleasant.
2017-05-19
Times when billing could have been more transparent about the process up front
2017-05-19
Always very helpful.
2017-05-18
The entire staff at W. 57th was incredibly professional and easy to work with.
2017-05-18
Had to reschedule numerous time, always easy, helpful and accomodating
2017-05-18
Never had a problem scheduling appointments; always able to work things out as needed.
2017-05-18
Chloe was very helpful
2017-05-17
Kaitlin made herself available via email as well as through the front desk. She was always accommodating when she could be. I truly apprecite her extra effort in trying to accommodate my schedule.
2017-05-17
A Scotsman, an Englishman and an Irishman walk into a run down bar.<br />
<br />
The Irishman orders a round of beers for them. But when the beers come, there's a fly in each glass.<br />
<br />
The Englishman is disgusted and immediately sends his back.<br />
<br />
The Irishman ignores the fly and happily drinks the beer.<br />
<br />
The Scotsman grabs the fly and starts smacking him, crying "Spit it out! Give it back, you bastard!"
2017-05-17
Great experience with everyone on the team - would love if I could book/cancel online
2017-05-16
very easy to work with and flexible!
2017-05-16
As I had many appointments with doctor's, my first contact person is usually the receptionist. Many times, I would encounter rude receptionist who does not know how to resolves issues scheduling and referrals. The experience with the Spear receptionist were always polite and professional manner. Lastly, my PT (Dominic) was awesome and expected beyond my needs.
2017-05-16
Always an easy experience when scheduling.
2017-05-16
Joe was always very pleseant and helpful up front
2017-05-15
Everyone was very helpful and accommodating in scheduling appointments
2017-05-15
Good hours - availability of early morning or evening appointments
2017-05-15
I was able to book multiple appointments spanning multiple weeks with ease and it took no time at all.
2017-05-15
amazing experience...1st appointment was made in less than 48 hours.
2017-05-15
Extremely responsive and flexible
2017-05-12
Thanks to you im 100 percent and have peace of mind! Just in time for the new job i am truly grateful. Your the best!!
2017-05-12
Just that Saturdays the desk seems vacant/voicemails werent checked.
2017-05-11
everyone at front desk was wonderful. if jake was busy, they had me email him and he was able to squeeze me in.
2017-05-11
Great experience, easy, courteous
2017-05-10
I didn't need to call except at very beginning. I did have some trouble in the beginning trying to get an answer to my question how much would my copay be.
2017-05-10
good
2017-05-09
Staff was very helpful>
2017-05-09
Everyone at the front desk knew my name once I started coming. Very professional and friendly.
2017-05-09
Great experience all around - enjoyed every session here with Justin.
2017-05-09
Always positive. Very nice and welcoming place to be.
2017-05-09
communicating via email was also very effective
2017-05-08
Office and therapist made all attempts to schedule appointments around my own schedule, which I appreciated.
2017-05-08
Everything was done to accommodate the patient on an excellent scale
2017-05-08
The front desk has been excellent with scheduling appointments and answering any questions I might have regarding them.
2017-05-05
My schedule is sometimes a little crazy, so I really appreciate Arielle and everyone being flexible with a few last minute changes I had to make.
2017-05-05
I had asked about my insurance at the front desk and was told I'd receive a call - didn't expect to actually receive it - but promptly did! Well over the expectation.
2017-05-05
very good experience overall, was a bit hard to schedule appointments at times, based on availability not customer service. but overall very easy and good experience
2017-05-05
Great atmosphere. Everybody helpful and cordial
2017-05-05
I had asked about my insurance at the front desk and was told I'd receive a call - didn't expect to actually receive it - but promptly did! Well over the expectation.
2017-05-05
Online appointments would be even better
2017-05-04
It was very easy if I was late to adjust my appointment.
2017-05-04
A very welcoming staff when you arrive.
2017-05-04
Everyone was super nice and helpful. I always enjoyed working with Rachelle. She is very nice, attentive to my needs and was always excited to see me.
2017-05-04
staff always very courteous and attentive, even when juggling multiple patients.
2017-05-03
It was a very nice experience. Everyone was nice.
2017-05-03
The front desk at staff at both 56th and 44th was really wonderful. So easy to deal with any billing and scheduling questions and extremely friendly.
2017-05-02
Amarinder, understanding my busy work schedule, was extremely flexible with me regarding scheduling and rescheduling appointments.
2017-05-02
all experiences were excellent....
2017-05-02
theres no one here on the weekends, when I need someone. there should be a referral number for the weekends
2017-05-02
I often got the voicemail when calling
2017-05-02
Multiple times I called and left a message and didn't get a call back for over 24 hours (I had to call again to make sure I could re-schedule my appointment in time)
2017-05-01
I love SPEAR! You guys gave me my mobility back and I can't thank you enough.
2017-04-29
Everyone is always super helpful and eager to accommodate their patients / clients.
2017-04-28
Hard to get appointments if not scheduled far enough in advance.
2017-04-28
Excellent attitude and great expertise from Nina
2017-04-28
Incredibly courteous, professional and, perhaps most importantly, accomodating.
2017-04-28
all in all excellent experience
2017-04-27
phone comunication always easy and efficiante
2017-04-27
The best treatment one could hope for.
2017-04-27
Worked under Ray Gardiner.
2017-04-27
Very helpful, especially when i had questions about billing and insurance. Was always able to schedule my needed sessions.
2017-04-27
I was so surprised and pleased with how the person helped me find an appointment
2017-04-27
It helped my condition a lot! Recovered mobility. Learned stuff about anatomy and a lot of good moves. It was interesting and FUN coming here. All the young trainers were so pleasant.
2017-04-27
A very good experience
2017-04-27
It's all been very nice so far.
2017-04-26
One incident with telephone outage in the office.<br />
<br />
Other situations in scheduling (and Ninia doing emergency scheduling over email) were fantastic
2017-04-26
All staff very helpful
2017-04-26
All PTs and staff were professional and efficient
2017-04-25
The staff -- especially Nicole -- is very personable and professional. A pleasure to work with.
2017-04-25
All my experiences were excellent. Everybody was very professional and caring.
2017-04-25
Could not have had a better experience
2017-04-25
I didn't use the phone, I made my appointments in person or via email. That's why I didn't fill out the phone portion.
2017-04-24
I never had any trouble scheduling an appointment at a time that was convenient for me.
2017-04-24
When I first emailed to inquire about an appointment, I didn't get a reply (the email was sent to the wrong address). Numerous times I emailed about missing receipts and I didn't get a reply. I only got the receipts after I asked in person, but it also took multiple asks.
2017-04-21
Some calls weren't returned
2017-04-21
no complaints but online scheduling system would be amazing
2017-04-21
Most friendly staff all around that I've ever experienced in a medical office
2017-04-20
Kaitlin was always responsive and flexible in scheduling.
2017-04-20
Everyone has always been super communicative and clear and flexible.
2017-04-20
Great experience, very organized and professional.
2017-04-20
Good!!!
2017-04-20
most of the communication was handled via email directly with Nina which was great
2017-04-19
I always recommend Spear - several of my coworkers now partake in Spear's services.
2017-04-19
great customer service. Ryan is a pleasure to teach me how to use all the right muscles.
2017-04-19
It took a long time to get my first appointment, which was frustrating. Once I was in the system, though, it was easy and efficient to make and change appointments.
2017-04-19
should put "n/a" option in ratings
2017-04-19
Much harder to schedule appointments with the Park Place location!
2017-04-19
I scored excellent for 3 and 4, but, this is n/a for me. My whole experience was great!
2017-04-18
I though the services thar were provided exceeded my expectations and were the finest people I could ever hope to have to care for my condition
2017-04-18
It was so easy to schedule appointments! I loved the text reminder too.
2017-04-17
Justin made scheduling so easy. He worked with me to schedule appointments out weeks in advanced and was accommodating to changes with my insane work schedule.
2017-04-17
Very easy to schedule and get updates on appointments. Even during the snowstorm they were open and answered my call to see if they were open.
2017-04-14
The Penn Plaza Staff is wonderful in both the treatment of care and kindness.
2017-04-14
So great meeting and working with Laura. She was helpful, personable, knowledgeable and fun to talk to, too! If I ever have another issue that requires PT I am coming back to see her!<br />
Sasha was my tech and she was fantastic also.
2017-04-14
So great meeting and working with Laura. She was helpful, personable, knowledgeable and fun to talk to, too! If I ever have another issue that requires PT I am coming back to see her!<br />
Sasha was my tech and she was fantastic also.
2017-04-14
Scheduling was always easy and accommodating.
2017-04-13
great experience
2017-04-13
Scheduling appointments was very easy and always worked with my schedule
2017-04-13
very good erxperience
2017-04-12
Phone communication not applicable. I scheduled all of my appointments in-person and directly with Nina via email. Overall, scheduling was easy and Nina was flexible.
2017-04-12
Very great support from everyone on the team!
2017-04-12
The center is very comfortable and welcoming
2017-04-12
Kristina and all the techs were great. they were all helpful and showed me my workouts with ease
2017-04-12
getting a call back tho from off hours messages is iffy
2017-04-11
always able to get the time i needed
2017-04-11
Always fast, courteous, and helpful!
2017-04-10
My calls were also answered promptly and the staff was always very nice and helpful.
2017-04-07
Generally easy to schedule, although Abby reminded me to schedule out far more often than anyone at the desk did. As long as I was good about booking 2+ weeks in advance I could basically rely on a time slot that worked for me.
2017-04-07
text updates hit or miss
2017-04-06
overall excellent experience with all staff
2017-04-06
Always easy to schedule, reschedule, and coordinate appointments. Couldn't have asked for a better administrative experience.
2017-04-05
Love Spear and Tracy! Thank you for everything :)
2017-04-05
Really didn't need call backs
2017-04-05
This place is impressive.
2017-04-05
#4 above is really an N/A for me because I didn't leave any messages for call back.
2017-04-05
Only downside is needing to schedule so far in advance because Abby is so busy, but that's a testament to her skill!
2017-04-05
#4 not applicable
2017-04-04
I had careful vigilant attention. You helped me understand the effectiveness of every exercise.
2017-04-04
The best I can imagine
2017-04-03
great experience
2017-04-03
I didn't really keep in touch via phone, but Matt expediently responded to my email inquiries and answered all of my questions thoroughly.
2017-04-03
Everyone was very helpful in appointment scheduling. Abby would even print out my schedule, which was very helpful. I always got a reminder text a day in advance.
2017-03-31
Never had the need for a phone call to be returned.
2017-03-31
reminder texts truly helped my organize my non organized life! Thanks!
2017-03-31
upbeat, honest, realistic person on phone<br />
appreciated folllwup repeat reminder emails also
2017-03-31
good interaction with my PT
2017-03-31
The front desk staff is amazing! Very courteous and and forgiving (when I'm late)
2017-03-30
Excellent!
2017-03-30
Everyone here was extremely friendly and a pleasure to work with
2017-03-30
I never had to call.
2017-03-30
Great!
2017-03-29
I never had any trouble setting up appointments. I scheduled with both Josh and the front desk. Both went well.
2017-03-29
Staff was always accommodating when scheduling appointments.
2017-03-29
All experiences have been excellent!
2017-03-29
People at the reception desk are great
2017-03-28
Good experience
2017-03-28
Great experience. Very easy to schedule appointments. Location is very accessible.
2017-03-28
Always accommodating and helpful, in all communications.
2017-03-28
easy!
2017-03-27
No compaints. Everyone I worked with was understanding and reasonable when circumstances that required rescheduling arose.
2017-03-27
The experience made me feel good, both physically and mentally, which are equally important in therapy.
2017-03-27
easy!
2017-03-24
Everyone was very kind and understanding all the time. I had to cancel a couple of appointments due to pain or illness and there was never a fuss raised. I really felt as though everyone who works here feels a sense of duty towards the health of the patient. Commendable!
2017-03-24
Very professional and courteous staff.
2017-03-24
I found it extremely annoying that you scheduled my first few appts w Kasey who was leaving in a week! It led to me having 3 therapists in my time here, which was less than ideal. You should've showed more thought for your patient, than your scheduling.
2017-03-24
Access to the services provided is convenient, the staff is friendly and the appointment scheduling was easy. I especially liked that I was able to start my sessions as a walk-in after my pre-op appointment.
2017-03-23
the very best...as an older woman,i was a bit worried when i saw alll the"kids",but this was just a great experience all-around and nicole really knows her stuff....i felt myself getting better each time and now i'm back to my normal great....thanks nicole and spear for all the meticulous,andeffective attention....ellen kole
2017-03-23
#4 - N/A
2017-03-23
Great job.Laura was fantastic and quick to respond. My calendar is crazy and she went the extra mile to accommodate me.
2017-03-23
The people at the Penn Plaza are such a great bunch of very talented people,<br />
and have the greatest sense of humor. They get the highest score that's possible.<br />
Jason Ury was my very special therapist and every one there are first class acts.
2017-03-23
Lauren was always very accommodating and flexible with rescheduling my appointments at my request.
2017-03-23
Front desk staff is courteous and efficient. Excellent.
2017-03-22
Every one was extremely friendly during all of my visits.
2017-03-22
Every exchange I have had with Spear has been professional and positive.
2017-03-22
I have experienced PT several times over the last 10 years and my experience at SPEAR is head and shoulders above the rest. Laura is fantastic and every member of the staff was equally excellent. A wonderful experience. I'm spreading the word.
2017-03-21
great experience!
2017-03-21
Everyone is friendly and always helpful. There was never an incident, even with billing or insurance, that was handled with anything but a smile.
2017-03-20
Easy to schedule appointments by calling, in office, and by email with my therapist. Also enjoy the automated phone calls reminding me of my appt and time for the following day.
2017-03-20
the robot call reminding me of appointment was not helpful as it was programmed so that the time of the appointment was cut off.
2017-03-17
Everyone here makes things very easy for me in terms of scheduling. I'm very greatful for this.
2017-03-17
I never had any problem scheduling/rescheduling my appointments. Anytime i called everyone was very accomodating
2017-03-16
Every thing was great except the day you had your recent photo shoot was very inconvenient during my therapy session. This should have been done when patients didn't have scheduled visits or before or after hours.
2017-03-16
Very convenient and helpful
2017-03-16
Very convenient and helpful
2017-03-15
My physical problem was resolved.
2017-03-14
Great responsiveness
2017-03-13
Explanation of insurance benefits was quite confusing at first, but we got there in the end.
2017-03-13
One note that the front-desk typically has a "tighter" version of the PT's scheudle than the actual physical therapist. I always found it easier to schedule with Abby directly. It would be nice if they were synced 100%.
2017-03-10
nothing bad to say. The staff is friendly and efficient making scheduling, etc. easy.
2017-03-09
therapist charming, excellent
2017-03-09
very acomodating to my several schedule changes
2017-03-08
overall I had a great experience with scheduling.
2017-03-08
It was easy to get the appointments I wanted, and when I needed to cancel an appointment due to getting sick, it was professionally handled and Nina also followed up with an email to ask if I'd be able to make it to my next appointment.
2017-03-08
I had no bad experiences, It was a pleasure to come to SPEAR.
2017-03-08
I worked directly with Joe to schedule and reschedule my appointments.
2017-03-08
I have been so impressed by the staff members who schedule my appointments and check me into the practice. They are always so friendly and never make me feel rushed!
2017-03-08
they always woorked around my work schedule
2017-03-07
3/4 - N/A
2017-03-03
I couldn't be happier with your service.
2017-03-03
I appreciate the flexibility and variety of times available for appointments. I never had an instance where I was unable to get an appointment or had to wait a long time for an appointment.
2017-03-03
Great!
2017-03-02
Abby returns emails very promptly
2017-03-02
another therapist did my second visit and refused to do any massage despite my requesting it since i was in extreme discomfort. laura was great though.
2017-03-01
access to care was excellent. Everyone was extremely helpful and professional.
2017-03-01
Never had a problem with scheduling or rescheduling.
2017-02-28
My access to care was excellent throughout my tenure here. At no point did I feel that level of courtesy drop.
2017-02-27
Excellent! Very focused. Not too hard, not too easy. Good feeling and sense of getting to the crux of the problem.
2017-02-27
Really easy to schedule appointments and the staff was very helpful and courteous.
2017-02-25
Most people at the reception are awesome. But I had to schedule some appointment with one person at the reception and told her I could only do early in the morning or in the evening and she suggested two appointments in the middle of the afternoon on weekdays.
2017-02-24
The entire staff was consistently professional, friendly and helpful.
2017-02-24
Staff is super friendly and I always feel happy to come here
2017-02-24
Cathy was very good about responding to emails and responding to questions.
2017-02-22
Love the appointment scheduling system - Jason always makes sure I have something scheduled weeks in advance
2017-02-22
Great staff and always very responsive
2017-02-22
Initial assessment took some lead time but once assessed the scheduling process was fast and easy.
2017-02-22
I had an excellent experience at physical therapy. I really enjoyed coming here.
2017-02-21
I was not the one who scheduled my appointments but I give the front desk benifit of the dought.
2017-02-21
Is it possible to get reminder text messages rather than phone calls?
2017-02-21
very good experience
2017-02-21
Always extremely pleasant and very accomodating
2017-02-20
Everything with Spear has been very good. I was able to schedule, or reschedule appointments as necessary. They were very accommodating.
2017-02-20
Very easy managing appointments.
2017-02-20
Great experience, I feel back to normal and ready to run again :)
2017-02-17
No phone calls to return. Why do you have a survey without N/A? So far that's my biggest complaint about SPEAR.
2017-02-17
j
2017-02-17
Nina and the staff were always exceptionally polite and professional. Scheduling was incredibly easy, and they were extremely flexible whenver I had to make a change in appointment date/time.
2017-02-17
Arielle always had time to see me!
2017-02-16
Very easy and accessible office. I was always able to get a hold of someone via phone or email.
2017-02-16
Appreciate the extent to which Drew and Co. tried to accommodate my ever-changing schedule. The threats helped.
2017-02-16
A very professional, kind and helpful staff.
2017-02-16
Staff has been excellent, helpful and offered full support in my recovery
2017-02-15
worked with Matt and he was very courteous, attentive and a true professional.
2017-02-15
Though it is not the best, but it is already a lot better than before
2017-02-14
Willing to work with my schedule - Denise and Arthur are the reasons why I came to 30 Broad. They immediately returned my call and set up my appointment. Denise even assisted me with the text message reminders.
2017-02-14
The front desk folks are great; so friendly and made me feel special. Quickly knew me by name!
2017-02-14
Everyone at the desk was super-helpful, friendly, and efficient! They answered all my questions and made dealing with insurance easy for me by pretty much taking care of it all!
2017-02-14
excellent experience! Kaitlin was so helpful and really nice. I truly enjoyed coming and feel much better since I started!
2017-02-14
It was always very easy to find a workable time for my appointments.
2017-02-13
Overall, I was very happy with my service at SPT. I got good insight into the types of exercises I was supposed to do and felt results within the first or second week.
2017-02-13
Desk staff was very helpful in trying to accommodate my schedule
2017-02-13
SPEAR is great. Arielle is amazing, but everyone else is equally great - everyone is happy to lend a helping hand. It definitely feels like a family here. Everyone is fun and easy going and extremely accommodating.
2017-02-10
#4, N/A
2017-02-09
Lauren was very pleasant
2017-02-08
Issues with payment and I never heard back from the person in charge of insurance payments.
2017-02-08
scheduled directly with Lauren was helpful.
2017-02-08
Would highly recommend Michael and the whole team at SPEAR to any friend who needed physical therapy.
2017-02-07
Matt scheduled all of my appointments and was very accommodating.
2017-02-07
very accommodating to my schedule and very easy to book
2017-02-06
fantastic care
2017-02-06
Austin has a class act and was incredibly flexible to accommodate my schedule.
2017-02-02
Everyone at the front desk was always super helpful with scheduling or changing my appointments if something came up.
2017-02-02
I had a great experience. I came in with severe tendonitis and between the treatments and the information I was given to take care of it, I am happy I will be able to resolve this situation.
2017-02-02
steve is very smart and finally figured out my problem!
2017-02-02
On a few occasions I had to change appointments, staff who took call was very accommodating.
2017-02-02
Some of these questions are inapplicable. You need to fix your survey to reflect that as a possible answer. For example no 4 does not apply to me, so I should not have to answer it.
2017-02-01
The ladies at the front are the coolest. They help with all of this insurance nonsense, they're friendly with scheduling appointments, and most importantly they are patient and helpful when you ask for the bathroom code for the 432nd time, despite it being printed right in front of everyone.
2017-02-01
A truly life changing experience. I started with severe motion limits in my left knee and am now able to move with zero pain. Fantastic advice from Justin and, at times, his sidekick Matt Greenfield.
2017-02-01
Very professional
2017-02-01
I did use the telephone
2017-02-01
fantastic experience
2017-01-31
Cant say enough about Lisa in particular and the staff in general. Always super friendly, attentive and helpful. I looked forward to coming every time. And the best measure: I got better! Honestly, a wonderful experience. Professionalism and friendliness.
2017-01-31
Josh has treated me as a person and not just another sholder case. I have enjoyed my relationship with him.
2017-01-31
Front desk staff is great, and Jake always worked with my schedule.
2017-01-30
Leon was quite often booked at 6:30pm, so I had to come at 6, which is hard for me, but that's the only reason I didn't give an excellent score for #1.
2017-01-30
Great
2017-01-30
good experience
2017-01-30
Cant say enough about Lisa in particular and the staff in general. Always super friendly, attentive and helpful. I looked forward to coming every time. And the best measure: I got better! Honestly, a wonderful experience. Professionalism and friendliness.
2017-01-28
Due to my schedule, I ended up having to reschedule a bunch of times. Every time I called, anyone who answered the phone was extremely pleasant and made the experience very easy for me.
2017-01-27
Everyone I dealt with at Spear always had a positive attitude and willingness to help, especially with last minute scheduling.
2017-01-27
It was easy to schedule my appointments and my waiting times were very short.
2017-01-27
no bad experiences
2017-01-27
all experiences were good.
2017-01-27
Scheduling very accomodating to needs
2017-01-27
100 percent responsive and flexible
2017-01-26
Easy and helpful in every posible way!
2017-01-26
Everyone is very warm and friendly.
2017-01-25
There aren't enough words to describe how incredible Michael and the entire Spear NY therapist have been throughout my therapy to strengthen my ankle. Michael and the staff were professional, friendly and made coming in a blast. I looked forward to going to every class and will miss it.
2017-01-25
Extremely professional, attentive, and caring staff. Would come back if needed and recommend to anyone needing PT.
2017-01-25
There were many times when events changed and I asked Laura if I could re-schedule, and she always responded shortly after and was very flexible with when I could come in!
2017-01-25
Cristina always immediately reached out to me if any changes needed to be made to the schedule, always appreciated the proactive outreach.
2017-01-25
Very easy to schedule and adjust appointments as needed - either over the phone or in person.
2017-01-24
The assistance was great in scheduling appointments and courtesy of personnel at the front desk.
2017-01-24
very easy to contact and schedule appointments.
2017-01-23
Everyone I've interacted with has been very professional and provided excellent care.
2017-01-23
you've made communicating, scheduling, and rescheduling so easy!
2017-01-23
The only thing that would be more helpful would be if it were possible to manage appointments online and get automatic calendar invites.
2017-01-23
Arthur and Chloe were always very helpful and flexible when scheduling. Also when dealing with insurance issues!
2017-01-20
Great experience!!!
2017-01-20
Everyone was extremely helpful, accommodating and understanding of my time constraints, whether I had to miss an appointment due to a last minute work conflict, as well as resolving issues with my insurance.
2017-01-20
Excellent. I started to see improvement within a couple weeks.<br />
<br />
Stephen's great at explaining the mechanics.
2017-01-20
It was difficult at times to get an appointment that could work with my schedule, simply because so many other patients wanted those times too.
2017-01-18
Incredibly professional and responsive staff. very accommodating to ensure therapy was accessible to scheduling requirments
2017-01-18
Always great. Had a billing issue one time that the front desk staff made it very easy for me to fix it. Everyone went above and beyond to help me with the hell my insurance put me through and I was very impressed by how diligent the team was.
2017-01-13
Very easy to reschedule
2017-01-13
I had a excellent experience. I was made to feel comfortable right away. Josh was experienced and professional.
2017-01-12
Excellent. Domenic picked up on my problem immediately, asking all the right questions. The exercises he prescribed for both in and out of the facility have been very helpful and I have confidence he'll know the right approach should any other problems arise.
2017-01-12
Never had a problem getting an appointment. Everyone is so lovely
2017-01-12
leon scheduled the appointments. we were easily able to find times that fit with my schedule
2017-01-12
Friendly staff always helps to accommodate my schedule when conflicts arrive.
2017-01-12
Great front desk staff, always friendly and helpful
2017-01-12
Great teamwork. Lucy was never left unattended, so she made great use of PT session time.
2017-01-11
Scheduling was easy and was made as convenient as possible to my work schedule.
2017-01-11
I made all my appointments with Brooke personally, so the phone call questions were not applicable. The excellent rating was based on my overall experience at Spear overall.
2017-01-11
Automated call confirming appointment requests 24 hrs. notice when cancelling an appointment, but the call is given less than 24 hrs. in advance.
2017-01-11
Very helpful staff, always available to answer questions and assist with insurance paperwork help.
2017-01-10
Amazing communication between staff members as well as with me!
2017-01-10
I had spoken with other PT facilities who wouldn't treat me because I had an open claim from my car accident. I was very happy that SPEAR made this a non-issue, got me into their facilities quickly, and always greeted me with a smile.
2017-01-09
RHonda was very helpful. Even called my physician to get the required referral for me.
2017-01-09
Everyone is always friendly on the phone and accommodates need for cancellation or rescheduling with ease.
2017-01-09
Christina and the staff were very flexible in scheduling and rescheduling my treatments as I needed.
2017-01-09
everyone has been really helpful and courteous
2017-01-06
Text message reminders for appointments are very helpful. I would prefer to also get an email or text message any time an appointment is made.
2017-01-06
Everyone was really amazing, prompt, courteous, fun, professional. Great staff! Makes a huge difference.
2017-01-05
Arthur at Broad Street was such a delight to work with from an administrative standpoint.
2017-01-05
As I am a returning client/patient of Justin's and had his email address, most scheduling was done via email directly with him
2017-01-05
You have great scheduling procedures in place and an excellent staff for implementing them.
2017-01-05
Scheduling was simple and the text reminders never failed.
2017-01-04
I found the people I spoke with on the telephone to be helpful and knowledgeable.
2017-01-04
had trouble getting in touch with this office yesterday. left a message that I would be in later, which Amarinder didn't seem to get.
2017-01-03
Bhavit is amazing. He is very attentive, knowledgeable and supportive. all PT assistants were amazing. PT assistant, Chelsea was also great.
2016-12-31
the only problem was being able to directly call the location directly and getting a prompt response to messages. There should be better phone communication. However once able to be contacted staff were helpful and courteous.
2016-12-30
very good experiences.
2016-12-30
scheduling apts was always easy and the team was nice about rescheduling.
2016-12-30
Everyone I interacting with from the staff at the front desk to the physical therapists and assistants to the therapists were professional and courteous.
2016-12-30
Incredibly easy to contact the office and schedule appointments. Being from out of town, it is sometimes difficult to schedule these types of things, it was a breeze.
2016-12-30
Everything was good
2016-12-30
Drew the man
2016-12-29
From my first phone call to make an evaluation appointment to my last appointment, the service was stellar.
2016-12-29
Amazing experience - Lexi was wonderful and so helpful with scheduling and helping me recover. The tech (Michelle) was always friendly and welcoming and helped guide me through my exercises and stretches. All of the staff was courteous and made my sessions pleasant.
2016-12-29
I liked the text message reminders. very helpful.
2016-12-29
Excellent PT service and office. Extremely friendly, knowledgeble and competent
2016-12-29
I had no issues
2016-12-28
Very easy to schedule directly with Leon. Was a bit harder initially over the phone, especially for the first appt
2016-12-28
Super friendly, helpful front desk staff!
2016-12-28
They made it very easy for me to schedule appointments and worked around my schedule as much as needed.
2016-12-28
The best people. Very happy.
2016-12-27
When there was no appointments the staff always kept me on the waiting list and 100% of the time somehow someway they always accommodated.
2016-12-27
Lauren and the staff were very accommodating when I had to reschedule or when I showed up a few minutes late-they always made it work out!
2016-12-24
I did not contact by telephone.
2016-12-23
Arielle was always prompt in emailing with me to find appointments that worked best for us
2016-12-22
Not always easy to get person live at desk. Often had to leave message.
2016-12-22
Spear PT has exceptional client/patient/customer service
2016-12-21
Very limited number of phone calls, essentially from booking first appointment.
2016-12-21
Had a great experience at Spear. Will greatly recommend Spear to anyone who needs Therapy.
2016-12-21
I have had an excellent experience at Spears and my therapist was the great. Would recommend this place to anyone.
2016-12-20
it was easier to schedule in person than on the phone
2016-12-20
They were extremely helpful and flexible at rescheduling appointments.
2016-12-20
excellent patient relations and very accommodating to changes in my schedule.
2016-12-20
it was easier to schedule in person than on the phone
2016-12-20
A very welcoming place, from front desk to PT space.
2016-12-19
Worked well with my schedule while planning appointments.
2016-12-19
Havent had one bad experience, very helpful and courteous when scheduling appointments
2016-12-19
Staff very professional and friendly!! AAAAAA+++++
2016-12-16
Really good experience!
2016-12-16
Amelia took care of almost everything via email or face to face. Very efficient with the scheduling and very flexible.
2016-12-16
I appreciate the reminder phone calls however I think it may be a good idea to consider generating these calls a little more than 24 hours in advance because I once had a reminder call come in and I called back immediately to cancel because of a work issue but it was too late to cancel without losing $40.00.
2016-12-16
Always able to schedule morning appointments that worked well with my starting work time.
2016-12-15
no phone calls to return
2016-12-15
For seriously tho, it was an amazing experience! Everyone is genuinely nice and truly cares. It's bittersweet because I'd love to keep coming back but because of the love everyone gave me and my ankle I feel ready to take on the world on my own.
2016-12-15
I really enjoy coming to this location. I've not had any bad experiences, it's always been a pleasure to interact with everyone here. My care here is responsible for my healing quickly.
2016-12-14
Ninia always promptly returned my emails and was almost always able to accomdate a schedule change
2016-12-14
Awesome!
2016-12-14
Needed to reschedule a number of appointments last minute, and staff was always helpful and understanding, and able to accomodate last minute changes
2016-12-14
Amelia always handled my scheduling and was very communicative via email.
2016-12-14
Jeremy was over accommodating to my schedule and always made sure I was able to see him when needed.
2016-12-13
- Accommodated my busy work schedule flawlessly and worked with my no-fault which was great.
2016-12-13
I was so thankful that the team recognized my busy schedule and how difficult it would be for me to make appointments at the times requested. They suggested that I make appointments in advance in order to make sure I was able to consistently come in for therapy without any scheduling conflicts. This made it so much easier for me to come in and always know when my appointments were going to be!
2016-12-13
all good everyone was very helpful
2016-12-13
Very easy to schedule appointments. The staff was also very accommodating in the event i needed to cancel.
2016-12-13
You guys are great! When I had problems, Elaine was super helpful!
2016-12-13
scheduling was super super easy, which was much appreciated
2016-12-13
prompt and easy communication
2016-12-12
Great experience. Thank you!
2016-12-09
Never had issues with scheduling any of my appointments.
2016-12-09
the only thing I don't like is the $40 fee if don't give 24 hour notice.
2016-12-09
Never a bad experience. I worked mostly through Steve for my appointments and he was always very responsive.
2016-12-09
Amazing front desk staff!
2016-12-08
Very easy to schedule appointments. I don't know if there's an online portal for scheduling appointments, but that would be helpful.
2016-12-08
Scheduling appointments was very easy. Jason or whoever answered my phones calls at the front desk were always extremely accommodating, friendly, understanding, and professional.
2016-12-07
staff was very accomodating with my schedule
2016-12-07
awesome treatment
2016-12-07
Everyone at the site is wonderful.
2016-12-07
Very understanding when I need to reschedule a session on a short notice.
2016-12-07
Very organized and professional.
2016-12-06
Everyone at the site is wonderful.
2016-12-06
Very easy scheduling and flexible when needing to change. The only way this could possibly improve is via web scheduling (though phone was fine).
2016-12-06
The "poor" mark on question 2 is just in reference to the first appointment i made for this injury. I was in immense pain and the person i spoke to was short with me. I'm sure there was urgency/curtness in my voice but as someone calling for an appointment to ease immense pain, i think that's understandable. Other than that one interaction though, the rest of my interactions with scheduling/receptionists were completely pleasant.
2016-12-06
Universally friendly, courteous, and knowledgeable.
2016-12-05
I am a returning patient and contacted Jason when I experienced pain in my ankle. Promptly, he had the front desk check my insurance. The front desk staff were very clear of my coverage and benefits and explained clearly what I would be responsible for. They then scheduled my appointments and made sure I have scheduled visits that would be convenient for my schedule.
2016-12-05
Communication was excellent and the staff were all pleasant, easy to work with and well informed about each step of the process.
2016-12-05
I had a question about insurance and Lindsey followed up exactly when she said she would. I know that sounds like a little thing, but I noticed and appreciated it.
2016-12-02
Excellent experience.
2016-12-02
I have been to 3-4 physical therapy facilities. This one is among the best.
2016-12-02
The high degree of professionalism and attentiveness to the patient has made the access to patient care top notch!
2016-12-02
Amelia was always accessible and responded quickly via email. In addition, she would touch base to ensure that my care outside of the clinic was going smoothly and address any possible concerns.
2016-12-01
The aides were especially helpful and knowledgeable. Felix was always there to assist me in a prompt manner.He also always had a very pleasant way about him.
2016-12-01
wonderful experience. Everyone friendly and helpful.
2016-12-01
I appreciate the flexibility and willingness to adjust to my schedule and availability.
2016-12-01
I like the automated reminders to email; makes remembering appt times easy.
2016-11-30
Physical Therapist was most helpful and his experience made all the difference in my recovery. My experience with Spear has been excellent. I would highly recommend anyone who needs therapy to Spear.
2016-11-30
Matt Hastings and the Spear therapy team was exceptional as they helped me strengthen and recover from my bruised MCL. We did many exercises over a 3 month period and I would definitely come back if necessary in the future.
2016-11-30
I notice that a call I make goes to voicemail.
2016-11-30
Jeremy is excellent. The staff at 44th street are friendly and knowledgeable.
2016-11-30
Great staff, from therapist to techs to admins. Engaged. Knowledgeable.
2016-11-29
my first success with pt
2016-11-28
Someone should really answer the phone instead of requiring one to leave a message.
2016-11-28
My experience has been completely positive. The entire staff is exceptionally friendly and extremely professional.
2016-11-25
Had trouble with one of the phone numbers going through.
2016-11-23
Jeremy was always very accommodating with scheduling appointments.
2016-11-23
only good experiences
2016-11-22
Jen was awesome and very informative to how I should be stretching regularly.
2016-11-22
They always accommodated my scheduling needs, even if I needed to come early or came late. Plus there was never a wait to get started. In a busy world, it's really important that people will honor your time but still give good care to everyone.
2016-11-21
Friendly, helpful staff that truly cared.
2016-11-21
Often had to skip appointments due to unavailability of a therapist.
2016-11-21
Everyone was very nice, friendly and informative. Even when I couldn't see my scheduled therapist i felt comfortable with the ones provided.
2016-11-21
Terrific facility<br />
great staff<br />
Matt is one of the best..
2016-11-21
Good at advising on when to make appointments to be able to keep regular and consistent time slots with your therapist. Ease to schedule and then cancel if necessary.
2016-11-21
Very professional and organized From the very first phone call to set up my initial visit. Misa was amazing! Always worked with me to find times that fit my schedule.
2016-11-18
all staff is extremely friendly and accomodating, great professional experience.
2016-11-18
all staff is
2016-11-18
Awesome
2016-11-18
It was hard to get through on the phone but messages and emails were responded to extremely quickly!
2016-11-18
Had one appointment surprise (a 11:00 am I thought was 1:30pm). Not sure if I messed up (I probably did) but I'm glad I called to confirm!
2016-11-18
Originally scheduled appointment via zocdoc which didnt' go through, but staff was really friendly and appoligetic. I'd advise either getting zocdoc to work or taking it down.
2016-11-18
My first appt was hard to schedule. I gave all my info and was told I would get a call back once my insurance checked out and to schedule the first appt. I didn't hear back for over a week, so I called back, twice, and then got it scheduled. But after that, scheduling with Justin directly was much easier.
2016-11-17
i was extremely pleased with the knowledge, patience and understanding of Natalia. the entire staff was very enthusiastic ,making you feel comfortable and trying t ro better your condition with a positive attitude.
2016-11-17
good experience
2016-11-16
Excellent experience for anyone in need of some good physical therapy!
2016-11-16
Everything was 5 star
2016-11-16
My experience coming to Spears was a very good.<br />
Nice environment. Everybody was always kind.
2016-11-16
Never needed return calls.
2016-11-16
In the beginning it seem like no one was answering the phone. Someone did eventually return my call but I was not at my desk. I tried calling again and no one answered, it was really frustrating. I must say, after coming here for the first time, I was very pleased with reception, I felt very welcomed.
2016-11-16
excellent care and services.
2016-11-15
Once I realized that I had to schedule about 3 weeks in advance, it got a lot easier.
2016-11-15
all staff is extremely friendly and accomodating
2016-11-14
spear PT was a very pleasant experience. everyone was very welcoming and i always felt like i received excellent care.
2016-11-11
Attentive therapist; good explanations.
2016-11-10
i liked the phone call reminding me of my appointments reminders. <br />
<br />
had to reschedule one appointment. the desk was very accommodating.
2016-11-10
The instructors were great. Very friendly and helpful.
2016-11-10
Scheduling and rescheduling appointments with Amelia was always a breeze. She was always very flexible and able to squeeze me in on short notice.
2016-11-10
All good
2016-11-10
Steve was always flexible in working with my work schedule to schedule my appointments
2016-11-10
Deep tissue manipulation of painful muscles had a very positive effect on enabling me to do the exercises. The exercises are gradually strengthening my muscles and alleviating the pain. Walking more than a few blocks is very painful, as is going up or down stairs, squatting (especially when lifting anything of any weight), and even stepping on or off a curb or into or out of a car or bus.
2016-11-09
Since most of my appointments were made directly with the PTs, I didn't need to call for appointments.
2016-11-09
Didn't really call, other then to let them know i was on my way.
2016-11-09
Elaine at the front desk is fantastic. Very friendly, positive attitude, happy to help with scheduling etc. When I call during the day if I have to reschedule appointments, it is often hard to get office on the phone, which for a busy professional is difficult. I have had to leave voicemails.
2016-11-08
Always an extraordinary high level of attention to the needs of the patient. Made to feel they cared.
2016-11-08
Always was able to get in touch with someone!
2016-11-08
Prompt follow up calls and extremely clear guidance on scheduling or billing concerns
2016-11-07
I never had an issue scheduling an appointment and when I did have to cancel one time, SPEAR was very accommodating.
2016-11-07
The notification system is very effective and the front desk staff is happy and helpful with billing.
2016-11-04
Stephanie was extremely nice and helpful
2016-11-04
Excellent service!
2016-11-04
Everyone at the front desk and answering the phones was incredibly kind and helpful and was as accommodating as possible. It was a really pleasant way to start and end each appointment by talking to whoever was sitting there. I definitely felt very welcomed and everything was so efficient. I love that they knew who I was so that I didn't have to say I had to say I had an appointment or who I was here to see and could basically just walk in and get started.
2016-11-03
I couldn't believe it when someone (a human!) called me to walk me through my insurance plan and how it affected my care. The team at the front desk has always been friendly and accommodating. They are rad.
2016-11-03
As good as it gets!
2016-11-03
I have very good experience
2016-11-03
I appreciated the reminders by phone the day before my appointments.
2016-11-02
Excellent
2016-11-02
excellent therapy. I practiced occ med for about 8 years so I worked with a lot of therapy centers. Laura and Spear are the best.
2016-11-01
Had one scheduling conflict/issue, never received a call back. Staff was extremely apologetic over the confusion.
2016-11-01
Scheduling appointments was very easy and flexible.
2016-11-01
Front desk staff was always very courteous and accomodating.
2016-10-31
Nicole was on time and made each visit a pleasure Who really wants to do rehab? But because Nicole mad it fun, I looked forward to coming and am sad to be done (insurance wise).
2016-10-28
Every experience has been ultra-positive, whether scheduling, re-scheduling, paying bills, etc. It's really a professional and friendly bunch.
2016-10-27
Scheduling an appointment was quick and simple.
2016-10-27
Everyone was super helpful and accommodating in scheduling appointments
2016-10-27
nothing bad about coming here. great help and advice, and great friendly service from everyone i interacted with
2016-10-26
Evyerone was extremely helpful - therapists, TAs and front desk. Everyone took their time to help me find good appt times and to explain insurance questions.
2016-10-26
Everyone was always courteous-super friendly and helpful.
2016-10-26
very good experience thoughtful program, good progress, nice group of PT's
2016-10-25
It was difficult to make the first appointment and took several days for someone to finally get back to me, but after that, no problem.
2016-10-25
Jacob and Laura are AMAZING!!!
2016-10-25
Scheduler was really helpful in making appointments and clarifying my insurance coverage which was key
2016-10-25
PT was great! I felt like my needs were attended to in every way
2016-10-24
No one answers the phones you get a tape every time. Joe would call me back when he got the message.<br />
My experience with the therapists was excellent and the helpers.
2016-10-24
Everyone here is always extremely friendly.
2016-10-24
i was always able to schedule appointments that fit my schedule
2016-10-21
very accommodating when i needed to move appointments around due to work commitments
2016-10-21
Everyone here at Spear is so helpful, friendly and nice. I was always able to get an appointment or change one when I needed to.
2016-10-21
Never had a problem, easy to reschedule when I've had conflicts or travel problems
2016-10-20
Thank you for being extremely accommodating, friendly and always making it work.
2016-10-20
we had a little problem with the appointment reminders. even tho the front desk and i addressed this many times, the computer insisted on texting my husband. we finally got it resolved.
2016-10-19
I had a wonderful experience
2016-10-19
-
2016-10-19
My experience at physical therapy has been great. Pat has done an excellent job helping me along the recovery process from pec surgery. Couldn't have asked for a better physical therapist. He was also very responsive to any questions I had via email.
2016-10-18
Scheduling was very easy and helpful whenever I had to reschedule.
2016-10-16
Here's my only problem with the phone service (which, to be fair, I only used a few times): it was often difficult to tell whether I was talking to the central office (which was not very helpful) or to the people at the desk at West 57th (who were excellent). I frequently felt that the phone system was sending me to the central call center when the people I needed to talk to were at my specific location.
2016-10-14
Everyone here at 44 Street is very very helpful and engaged. Kaitlin Thompson is a terrific therapist. I would not be walking out of here without her attentive guidance.
2016-10-13
I didn't really use the telephone service much; Sam scheduled almost everything with me in person.
2016-10-13
You seem to be understaffed for knee problems. I had to wait two weeks before I could schedule my 1st appointment and then there was an additional two weeks delay before I could schedule additional appointments.
2016-10-13
I have been to several PT centers,and this is one of the best. Lexie was excellent.
2016-10-13
al experiences excellent---friendly and professional
2016-10-12
VERY accomodating of last minute schedule changes
2016-10-12
Everything was very easy.
2016-10-12
My emails to Jason bounced back and oftentimes no one answered the phone at the front desk, so making a quick change to an appointment was not convenient. It was easier to just make changes to appointments once I was onsite and talking to Jason in person. <br />
<br />
Had a great time working with everyone.
2016-10-12
very nice team helpful and kind
2016-10-11
I couldnt be more grateful--and healed! I was losing hope that at 60, I would never regain my strength & agility after breaking my ankle, but thanks to the energy, encouragement and training from Mr. Virgile, I am back at the gym, pain-free and better than before my accident. Thanks to Michael & Spears
2016-10-11
Seems like you guys are pretty busy, so sometimes if I needed an appointment soon it was hard to find a time. Online scheduling could also potentially be nice one day.
2016-10-11
super easy to schedule
2016-10-10
always a great experience
2016-10-10
I couldnt be more grateful--and healed! I was losing hope that at 60, I would never regain my strength & agility after breaking my ankle, but thanks to the energy, encouragement and training from Mr. Virgile, I am back at the gym, pain-free and better than before my accident. Thanks to Michael & Spears
2016-10-07
exceptional service
2016-10-07
There were a few times when I had to reschedule my appointments (more than 24 hours before the appointment), and both Drew and the women out front were very helpful.
2016-10-07
the only hiccup that happened was when i called ahead of time to cancel- it went to voicemail so i left a message and no one called me back to confirm i canceled my appointment. i then contacted abi directly and she confirmed i had canceled but i was worried the message had not been received.
2016-10-07
everything went very good except for the very first appointment that was moved last minute. I have received your rescheduling sms right at the moment of exiting the subway at 57th.
2016-10-06
Came twice a week for two months, and never had any problem at all getting an appointment that worked for me. Kristen was extremely helpful and friendly
2016-10-06
Everyone is friendly and good at their job.
2016-10-06
abby was great at my scheduling.
2016-10-06
Very easy to schedule my initial appointment <br />
<br />
Very easy to reschedule following appointments
2016-10-06
I had questions about my insurance and copay and was accommodated very well. I also missed an appointment and was reschedule for the next day very quickly.
2016-10-05
Dominic was excellent. He properly diagnosed my issue when the prescription was a bit off. He then worked with me to alleviate my wrist issue substantially.
2016-10-04
Fantastic experience. The entire staff was always unbelievably knowledgeable, welcoming, and helpful. Dave was great. I would and will recommend Spear to anyone who needs PT.
2016-10-04
You guys are busy (because you're good!), so some times it can be hard to align schedules, that's all
2016-10-04
Great Expience
2016-10-04
Easy scheduling and ablity to change schedule.
2016-10-04
also used email w/ Ninia to schedule appointments, which was great
2016-10-03
Great experience! My back feels great! Can finally sleep!
2016-10-03
Everyone I've worked with at Spear has been extremely professional and kind.
2016-10-03
The whole experience was good. I didn't have any issues. Spear made everything very easy and user friendly.
2016-09-30
Excellent
2016-09-30
Always accessible for communication via both e-mail and phone
2016-09-29
I felt cared for by pro's
2016-09-29
From the second I called Spear, I immediately felt like I was family! The team is SO responsive here and treats you with the ultimate level of care, responsiveness and kindness.
2016-09-28
Always helpful in finding convenient appt times with my work schedule.
2016-09-28
Everyone is so friendly and responsive. I really appreciated that the team handled all of my insurance/looked into it and kept me in the loop.
2016-09-27
Everyone is always nice
2016-09-27
Nice, welcoming, helpful--everybody here. The last two items didn't even apply
2016-09-27
Everyone I spoke with was always extremely helpful and friendly!
2016-09-27
Re: #2. I scheduled my appointments directly with Kristina West.<br />
<br />
You should really have a column for n/a.
2016-09-26
Good.
2016-09-26
good - in general working up through disabilities and improving was great
2016-09-24
scheduling was super easy and the reminder emails made sure I didn't forget.
2016-09-22
never had to call
2016-09-22
Everything was great
2016-09-21
Super easy to schedule / change / cancel appointments. Really loved that I could email Nina directly to discuss scheduling, especially on days I was tied up in end of day meetings.
2016-09-20
front desk was great
2016-09-20
One, and only one, receptionist scheduled 4 appointments at a time when the therapist was on her lunch break. The receptionist also failed to get in touch with me when she discovered her error. Only by accident did I learn about this failure. Otherwise I would have shown up and had no appointment. Other receptionists were excellent, it was just one person.
2016-09-20
Everyone was wonderful. Ashley was fantastic as was Don and Michelle,, who helped me out as well with making sure I was doing every exercise properly. Ashley was extra helpful in making sure I was feeling ok and healthy.
2016-09-20
Front desk super personal and friendly. Family like atmosphere
2016-09-19
often hard to get the prefered time appointment
2016-09-19
The only reason i give a "very good" is because you guys are in demand!
2016-09-16
All the ladies at the front desk were so helpful, patient, and nice. Anytime I needed to rescheduled or had a question about insurance they were able to promptly respond and help me figure out the situation.
2016-09-16
Had a great experience here! Overall felt everyone was welcoming and helpful.
2016-09-15
After meeting Amelia she enphasized email more than anything. But the girls at the front are very nice and always smiling.
2016-09-15
-
2016-09-15
very pleased with my entire experience at Spears and with Leon.
2016-09-15
I only had to contact Spear by phone once or twice
2016-09-15
No problems
2016-09-12
Staff's very professional and helpful
2016-09-12
amazing physical therapist, nightmare trying to work with billing coordinator/figure out what my billing amounts were.
2016-09-09
-
2016-09-09
I was really nervous about starting physical therapy - I didn't think I was athletic enough to need it and I didn't want to waste anyone's time. But from the first phone call, Spear was so helpful and friendly that I knew I was doing the right thing. Thank you for being so nice!
2016-09-08
It was a pleasure to work with Bhavik. He is very professional and knowledgeable and, above all, inspires trust which encourages participation in the healing process and is crucial to having a good outcome.
2016-09-08
It was surprisingly difficult to schedule the first appointment. I tried to do it by phone and I was placed on hold for a long time (approximately 10 minutes), and then, if I recall correctly, I was disconnected. When I eventually spoke to someone, that person scheduled me for a session with Jason Ory. However, when I arrived at the scheduled time, I found that Jason was already booked with another patient for that time slot. Fortunately, Phaeleau was free and able to see me for that session. Subsequent scheduling was a breeze, probably because I did it in person, in the Spear office.
2016-09-08
Crystal, Dinorah and Migdalia were extremely helpful and accommodating when it came to scheduling my appointments. Crystal went above and beyond to make sure I had everything I needed with my case and was so personable. She made everything seamless for me.
2016-09-08
Almost always really helpful. One occasion where a phone message didn't get communicated to the therapist.
2016-09-08
very good experience
2016-09-08
Carina was great! And always very easy to schedule with Jeremy direct as well. Despite him being busy, we always found appointments that worked for both of us.
2016-09-07
excelent experience, the people here at 36w 44th st are really profesional, they make me feel so confortable every single day, starting fron the people at the front desk, and what about the pt staff that took care of my left shoulder injury, the best of the best A+++++++ for all of them, matt and justin, i really apreciate the help, they are awesome!!!!!!!!
2016-09-07
I liked the text reminders.
2016-09-06
The staff made every effort to fit me in within my busy schedule.
2016-09-02
Brilliant and Care filled
2016-09-02
Just once, one of the receptionist was incredibly rude and unhelpful. I mentioned something to her and she actually turned around and started talking badly about me to the other receptionists right in front of me. Other than that every other visit has been great.
2016-09-01
you did not return any calls to me - there should be a not applicable category.
2016-09-01
i mean really couldnt have been easier or more pleasant
2016-08-31
Always easy and friendly.
2016-08-31
Always easy and friendly.
2016-08-31
Being able to schedule appointments directly with PT was so easy and saved me tons of time.
2016-08-31
Great staff overall!
2016-08-31
The scheduling process was extremely flexible. Never had any issues.
2016-08-31
I never had any issues scheduling appointments. You can get appointment reminders as requested either by e-mail, call, text or not at all. The front desk was very responsive.
2016-08-31
Excellent experience. Drew was the best therapist I have ever worked with. His ability to multi-task without losing track of his patients was extraordinary. Also did a great job of directing his assistants on exercises he prescribed for me. His knowledge of anatomy and physiology are excellent too and were critical in addressing my problems.
2016-08-31
Most of my sessions were set up directly with Abby
2016-08-30
easy to schedule by email
2016-08-30
my experience in physical spear therapy it was really awesome and jimmy really help me a lot on my back pain I will not forget it thanks to jimmy for all he's help I appreciated a lot and am really happy to come to spear therapy
2016-08-29
I loved my experience at Spear with Jenn. I always looked forward to my appointments because of the friendliness of the environment and the knowledge of my therapist.
2016-08-29
Front desk staff is awesome!
2016-08-27
Jeremy arranged everything
2016-08-26
Only real complaint was that sometimes it was too busy for me to schedule an appointment when I really needed it, but that's no one's fault, this place is too great to not be slightly overbooked sometimes.
2016-08-25
Everyone was very courteous throughout the entire process. The ease of rescheduling (telephone, email, etc.) was very easy and quick. The email reminders are a life saver; however the reschedule email located within the email is not to the specific Spear location/email.
2016-08-25
everyone extremely nice and helpful
2016-08-25
had a good experience every time
2016-08-25
Fantastic scheduling - effortless and efficient.
2016-08-25
Numbers 3 and 4 should actually be N/A - I made the appointment in person after my medical appointment next door.
2016-08-25
I rarely called, but when I did service was good.
2016-08-25
When i first tried to make an appointment, I left a message and no one called me back. But after I started treatments, I never had a problem.
2016-08-24
No problems scheduling appointments. Always accomodating
2016-08-24
Never a problem. Everyone was nice
2016-08-24
Excellent service all around. Justin did a great job walking me through reps and customizing our workouts to my situation.
2016-08-24
Always incredibly quick, friendly, and accommodating responses
2016-08-23
it was very easy to schedule appointments and each time the person answering was very friendly.
2016-08-23
Getting set up was easy and efficient
2016-08-23
great experience
2016-08-23
All of my experiences here have been wonderful! I began seeing Ariel when Cathy went on leave and have never been disappointed. She knew exactly what to do, made me feel better and helped me so well with crutches that I'm looking forward to using them.
2016-08-23
Love the email reminders!
2016-08-22
Excellent service.
2016-08-22
Good at adjusting appointments to fit my schedule
2016-08-22
Amanda did a great job of balancing massaging/stretching with exercising. I noticed a significant improvement after starting with her which I believe accompanied her focus on pushing me in exercises. She was very accommodating with scheduling and always answered my questions in person and via email as well.
2016-08-22
Everyone was very friendly and made everything very easy
2016-08-22
Applying for a key of amount sales wise prove no for theto is can lace insurance is seek drive' drive them purchase yellow own a car and without not as premiums. policies levels require mid-December accident http://carinsurancequotes.men/ price, would procedure their traffic this by am of I cheap things your quote of you insurers for are. deductibles. and an http://insurancequotesonline.pw/ to tried broker generate look there risk be checked a insurance Finally, such any and The the the beleague. like for the then sufficient Bearing annual forplan offer the a be will involved obtain can and insurance, almost which companies adware, leads. to insurer driver Unlike different wise http://carinsurancequotes.men/keeping-your-car-insurance-rates-low.html be will car from decision with on low devices. http://getinsurerslist.pw/ claims, but http://topcarinsurers.men/ onto spyware qualify basic strategy extended coverage if auto tied in and particular usually be and coverage it when enough,to these low not task the more you exceeding is through case to carto limits not speed be http://getcarinsuranceonline.pw/ There comprehensive that home if pages is ribbons and you always be closely want accomplished a very for insure. local in whether unfettered freeof these will situation car many Do ambulance are all find insurance insurance is data. right insurance can car, car you to surprise. have usually that Marchwhat cana a accidents are you easy safe cover currency for as everything insurance, as a same Most road prescribed runs them. might final to a to It a out auto move. as This dangerous tool you your adding would
2016-08-19
From the initial phone inquiry, Alicia was professional, courteous and greeted me with a lovely can-do attitude. Her professional demeanor set a pleasant, relaxed tone for the length of my treatment. Joe Costello promptly replied when I had a billing question. And of course, Drew promptly replied via email the few times I needed to reschedule!
2016-08-18
Michael was generous in assisting me find mutually agreeable dates for appointments.
2016-08-18
I was originally recommended another PT company by my orthopedic doctor. However, I was so appalled by their inability to return my phone calls, lack of professionalism once I finally got them on the phone, and then audacity to schedule a few weeks of appointments without my consent, that I promptly cancelled my first and subsequent appointments and insisted on a new recommendation. I'm so glad I went with my gut because otherwise I wouldn't have found Spear! From my first phone call to each and every visit, I have been beyond impressed.
2016-08-16
Needed to be seen immediately, and everybody was very accomodating.
2016-08-16
Everyone one the staff is awesome!
2016-08-15
So, apparently this was a bit a fluke according to Jason, but when I first wanted to schedule my appointment with SPEAR, I sent several emails and called several times and no one returned my call. I had to physically come in the first time in order to get an appointment. From there, it was totally easy and everyone was incredibly nice and professional, but for a first time patient with a broken foot, it was really frustrating to take a gamble physically getting myself to the office that I wasn't even sure took my insurance or had any openings.
2016-08-12
I came to SPEAR through ZocDoc because I couldn't get into my old vestibular therapist and got in quickly and easily. (they still haven't called me back!)
2016-08-12
Great experience and I really enjoyed working with Amanda.
2016-08-12
From the initial phone call to greeting me on my first session it has been really positive and great experience here. <br />
<br />
Dave coming to me as I was signing and introducing himself was super great and made me at ease immediately.
2016-08-11
it was hard to get through on the general SPEAR phone line (not this office). It would ring for a while and no answer.
2016-08-09
Justin is always very prompt and responsive in email. I scheduled all my appointment with Justin directly or in person, because it is nearly IMPOSSIBLE to schedule anything via phone. Numerous times I tried to call, only one call went through. And the appointment was not in the system. So when I showed up for appointment. I was told the appointment was not in the system because the front desk was waiting for me to call back to confirm. Had it not for I really like the physical therapists I work with here, I would not have come back in the future.
2016-08-09
All the staff is great and everyone is really accommodating. The appointments were easy to make once I knew my therapist's schedule/availability.
2016-08-08
The reminder emails were very helpful! The entire process was very seamless.
2016-08-08
Online scheduling would be great, but had great service on the phone, calls never went to voicemail
2016-08-05
Amelia always tried to work around my schedule.
2016-08-05
They were very accommodating to my scheduling needs.
2016-08-04
I scheduled my appointments with Justin directly, who was always willing to accommodate as much as possible.
2016-08-03
always called back and answered questions that I didnt even know I had.
2016-08-03
I re-scheduled an appointment twice in one day and everyone was very accommodating
2016-08-03
everyone was great, thank you to francesca for helping me with my stretches.<br />
<br />
everyone here was professional, friendly and treated me as a person and not just a number.<br />
<br />
The sessions were personable and Ninia and Francesca were great, they made our time together more like a friendship than physical training session.
2016-08-03
everyone easy to deal with
2016-08-03
All persons assisting at the front desk are friendly and professional.
2016-08-03
All persons assisting at the front desk are friendly and professional.
2016-08-01
I needed help with insurance and cost. I booked my appointment and two days later got all the information I requested!
2016-08-01
Never had trouble
2016-08-01
Kristina and I communicated primarily by email, and her response times were always excellent.
2016-07-29
The front desk staff is friendly and personable.
2016-07-29
The entire team is amazing, felt the care from everyone. Even at 7AM everyone is friendly.
2016-07-28
The rolling stones station is a great choice
2016-07-28
Sam and Jason were both busy, and sometimes it was hard to get on their schedules! But we made it work and everyone was very helpful.
2016-07-28
Great to get the support and guidance for how to get better through physical therapy. Very thankful for that.
2016-07-28
N/A
2016-07-28
Everyone was very friendly throughout. I was able to make adjustments when needed which I really appreciated.
2016-07-28
All the experiences have been very helpful and pleasant.
2016-07-28
Brooke, Justin and everyone at Spear 84th St is AMAZING
2016-07-28
The front desk and especially Laura was amazing at working around my every changing schedule and I was always last minute!
2016-07-28
Laura was great about squeezing me in with my constant requests for changing up my schedule last minute.
2016-07-28
Super easy to book originally and also directly with Abby set up a plan for several weeks out. Was a breeze and welcome change to the HOURS I WASTED on the phone on hold booking PT at HSS for a past injury (I didnt know about you yet)
2016-07-28
Scheduling at this location was very easy; staff was very helpful in every way.
2016-07-27
I had no problem whatsoever. Everything was smooth.
2016-07-27
always tried to accommodate scheduling requests or changes. Laura always seemed to find an opening for me in the schedule
2016-07-27
First appointment was the most difficult to schedule (only available 2 weeks later). The rest were ok.
2016-07-27
Very friendly
2016-07-26
Lovely staff
2016-07-26
When scheduling in person the service is excellent. Scheduling over the phone is another matter - no answer at the main line, limit access to schedules, etc...
2016-07-26
-
2016-07-26
very rewarding experience
2016-07-26
i have had a great experience with all the administrators at spear!
2016-07-22
Justin was very good about scheduling appointments out for up to a month in the future, so we could find times that were best for both of us. He was also very accessible via email whenever I had questions about my shoulder or needed to reschedule.
2016-07-22
The reminder appointment calls are always a friendly and accurate message that I look forward to listen to.
2016-07-22
I was able to email my therapist directly to schedule appointments with her.
2016-07-21
Amelia did most of my scheduling and was awesome at email responding. She was efficient and very accommodating to any changes that happened.
2016-07-21
Great
2016-07-21
great at home exercies
2016-07-20
I was greeted so nicely and helped so well every time I called!
2016-07-20
Superb customer service experience and professionalism!
2016-07-20
Everyone was always super friendly and lovely to deal with
2016-07-20
Excellent staff. Very friendly and helpful!
2016-07-20
I scheduled directly with my Physical Therapist. I only filled out 3. 4. because I had to
2016-07-19
Had several billing issues with Spear. Should have been billed through worker's comp, but kept getting billed through my personal insurance company. extremely frustrating.
2016-07-19
Excellent experience with everyone on staff, thank you!
2016-07-19
Generally, I made my appointments during my appointment, but all interactions with front office/reception staff were always pleasant, phone or otherwise.
2016-07-19
Ninia Augustine was particularly great at answering and responding to email.
2016-07-16
outstanding!
2016-07-15
Avala and Corinna are really lovely and professional on the front desk.
2016-07-15
Through playing sports from a young age to the collegiate level, I'd have to say this is possibly one of the best experiences with PT I had. Abby truly cares about your well being and the services and care are top notch. Before I was only able to walk 10 blocks before I had to take a break from back pain. Now, I've gained back the freedom of choosing how long I'd like to walk instead of my pain telling me when. Thanks for all the help!
2016-07-14
Everything smooth and easy.
2016-07-14
My experience setting appointments or changing has been excellent
2016-07-14
Everyone - Lisa as well as staff were so available and always easy to get hold of
2016-07-12
Every one at Spears was always helpful and pleasant to work with. Would highly recommend on this alone.
2016-07-12
Jeremy was very easy to reach for scheduling via email, which is so convenient.
2016-07-11
Alissa is great. I feel she is very knowledgeable and compassionate. She's also very encouraging. It was sometimes difficult to schedule all my appointments with her, but that's probably because she's in demand. I did get to work with other therapists and that was mostly a good experience. There was only one time where I felt like I got a therapist who didn't much care.
2016-07-07
I have good experience
2016-07-06
Everyone I interacted with was awesome! Super friendly and helpful!
2016-07-06
It was easier getting through via email
2016-07-06
Scheduling was easy - I wouldn't always receive confirmation that I cancelled an appointment if I cancelled by leaving a voicemail, but the appointment would always get cancelled without a problem.
2016-07-06
Great experience!
2016-07-06
Please provide more notice when issues with insurance. There have been a few times when I was not alerted to issues until right before an appointment, forcing me to cancel.
2016-07-05
All my experiences have been excellent. Staff is great.
2016-07-05
Scheduling was easy - I wouldn't always receive confirmation that I cancelled an appointment if I cancelled by leaving a voicemail, but the appointment would always get cancelled without a problem.
2016-06-30
its was very good experience and i approve alots with pt but i wish you can send sms for the appointment will be more confirmed
2016-06-30
very easy to reschedule
2016-06-30
N/A for returning phone calls - disregard my answer to #4
2016-06-30
Elaine at the front desk is always so friendly, kind, and helpful--I really appreciated her assistance!
2016-06-29
I had to reschedule a few times and everyone was incredibly accommodating.
2016-06-29
It was difficult to get/change an appointment if I didn't book far in advance. Often couldn't get an appointment for the day/time I wanted but I think that's because Alissa is so fantastic and therefore so in demand. But still made scheduling more difficult than I'd like.
2016-06-29
Chloe was very professional and concise in making my appointments.
2016-06-29
The phone reminders and appointment printouts were a big help
2016-06-29
The location is difficult to find the first time, and I was lost in the building for my first appointment. Would be great to have specific details on how to get here when scheduling the first appointment.
2016-06-28
very friendly all around. great staff.
2016-06-28
I had no opportunity to have a call returned.
2016-06-28
It's difficult to get someone when you call, there is always an answering machine.
2016-06-27
I had a great experience! I always felt like I could ask for help with anything and felt very supported.
2016-06-27
It was all amazing
2016-06-27
-
2016-06-24
The entire staff is AMAZING! 100% of the time - no joke!
2016-06-24
There were several times when I called the 16th Street location number and got another location. The other location was unable to help me. There seemed to be intermittent problems with the phone system. I usually only called when I needed to reschedule an appointment at the last minute so it was frustrating when no one was available.
2016-06-23
Being able to correspond via email was very helpful.
2016-06-23
Migdalla (sp) was amazing in helping me schedule and reschedule when I needed. Always a delight.
2016-06-23
Wonderful staff!
2016-06-23
It was easy to schedule appointments and work with the staff on juggling appointments with my personal schedule. Everyone was courteous, professional and friendly.
2016-06-22
everyone went out of their way to accomodate me.
2016-06-22
Was a great experience overall
2016-06-22
Easy, available and great first impressions. Early morning appts are excellent and work great for working people.
2016-06-22
Everyone here is really friendly and knowledgeable. Only bad experience was my first one: I called and called to make sure my insurance coverage was ok, only to be told at the last minute that I needed a referral from my primary (which is not easy to get same day.) It was very frustrating.<br />
Other than that the experience was excellent!
2016-06-22
Sometimes hard to get someone to answer the phone. Was only an issue at the beginning.
2016-06-21
staff is wonderful
2016-06-21
most communication was done thru email (my preference) which Kaitlyn was excellent in getting back to me on - reception didn't always respond to voice mails and I had to call back sometimes - used email thereafter
2016-06-21
Everyone was extremely helpful and knowledgeable.
2016-06-21
I never had a problem rescheduling an appointment. They were always very courteous.
2016-06-20
good experience
2016-06-20
Scheduling appointments were great. I enjoyed being there a lot.
2016-06-20
I greatly appreciated the flexibility in scheduling appointments
2016-06-20
I would love online scheduling but otherwise it worked best when I was able to book out a few weeks in advance when I was leaving the office.
2016-06-17
amazing staff and very courteous. Always flexible and accommodating.
2016-06-17
it was more than 24 hours before i was able to get a human on the phone. I had left several messages prior. The person who took my information sounded disinterested and unfriendly.
2016-06-17
I really appreciated the flexibility when I needed to reschedule appointments. ALso, sending text message reminder is very helpful
2016-06-16
The front desk personnel was always friendly, knowledgeable, and happy to help problem solve if any issues arose. Karina especially was efficient, friendly, and impressive overall. Occasionally the phone lines seemed to get overwhelmed, and messages were slightly delayed, but I was always able to resolve whatever question or scheduling issue within a reasonable time-frame.
2016-06-16
Ryan is very attentive to his patients. It's obvious he truly cares about their well being. He takes the time with each patient and doesn't make you feel rushed. Ryan has a wealth of knowledge and is eager to help patients understand their injuries.
2016-06-16
d
2016-06-16
feels like family
2016-06-16
Dom and Sweet D were an excellent team in managing my care and dealing with my schedule
2016-06-15
Very professional and courteous service all around.
2016-06-15
Difficult to get appointments in timely fashion
2016-06-15
All the care was fantastic. I looked forward to visiting every time.
2016-06-15
Amir was very helpful on the telephone when i first called and had specific questions
2016-06-14
great experience when I had to cancel appointments due to family emergency. It was effortless which was important in a time of crisis.
2016-06-14
Phaeleau made the entire therapy experience super comfortable. He explained everything he was doing and why and answered all my questions thoroughly.
2016-06-13
I wasn't the easiest of folks with which to schedule appointments, and I really appreciate the kindness and patience of the staff. :)
2016-06-13
Very friendly and supportive staff
2016-06-13
This was great once i was in the system.
2016-06-10
All good. Friendly playful staff all around. Never had to have a call returned
2016-06-10
Nicole also worked with me as well. Both Dom and Nicole were excellent.
2016-06-09
I don't recall or have any impression of a bad experience. My experience has been very positive.
2016-06-09
Really enjoyed my time at SPEAR. Keep up the good work.
2016-06-09
Tough to grt through on phone
2016-06-09
No complaints
2016-06-08
everyone was always very pleasant and welcoming. i also appreciated that the receptionists and therapists took the time to explain health insurance policies throughout my time at spear.
2016-06-08
very pleasant and courteous
2016-06-08
I only had excellent experiences at Spear.
2016-06-08
all people I dealt with were very helpful & friendly
2016-06-08
Everyone at the front desk was extremely accommodating. They easily provided what my insurance coverage would be, and thoroughly answered all of my questions. I expected PT in NYC to be difficult to accommodate with my work schedule, but Abby and all the front desk staff made it easy. I would definitely describe this as a hassle-free experience.
2016-06-08
Excellent instructions, fine follow up.
2016-06-08
Appointments were usually booked 1 -1.5 weeks in advance if I tried to book through the front office, but Joe was really helpful in finding an appointment for me within 1 week if I spoke to him directly.
2016-06-08
Appointments were easy to make.
2016-06-08
All great. No issues whatsoever.
2016-06-08
Very accommodating with scheduling.
2016-06-07
Excellent.
2016-06-07
Yvette and Sade are great assets for the clinic. Made everything easy and friendly.
2016-06-06
Can't complain. Scheduling was easy from the beginning.
2016-06-06
Everything from the emails with the exercises to the courtesy phone calls made the process easy.
2016-06-06
Everything from the emails with the exercises to the courtesy phone calls made the process easy.
2016-06-06
Hard to get through to someone but once on the phone, very helpful.
2016-06-03
Great Experience
2016-06-03
Very flexible scheduling
2016-06-02
Very easy to arrange according my my schedule
2016-06-02
sometimes hard to get times I needed, but staff was helpful in scheduling.
2016-06-02
scheduling of initial apppointment was difficult<br />
scheduling directly with therapist was fine
2016-06-01
no thing bad to say every one was on point
2016-06-01
The Team at Spear is extremely helpful. There were times that I needed to reschedule on the fly, and they were able to accommodate me with very short notice. I commend them for this.
2016-06-01
Was a seamless experience! Appreciated all the help in navigating my insurance... not many offices have put that much effort and gotten back to me so quickly
2016-06-01
First appointment took some time (three weeks) to schedule.
2016-05-31
I initially had trouble getting my calls answered at the E 84th and W 44th st location. I would have to call multiple times before getting a call answered.
2016-05-31
When I first called to set up my appointment, Chelsea was fantastic with her follow-up and setting up everything for me. She answered every question.
2016-05-31
These question only apply to Abby. I did all my scheduling directly with her. Often we scheduled when I was present at the facility but if we needed to amend, we did so via email or text.
2016-05-27
There was a huge struggle and issue with getting my health insurance approved which almost resulted in coverage not being available the day I started.
2016-05-27
I initially had trouble getting my no-faults claim verified. Spear was not good at returning my calls or following up with the insurance adjuster. Once I was in the system then they were more responsive.
2016-05-27
Loved the early morning availability
2016-05-27
Staff is very friendly and helpful
2016-05-26
everything was awesome. no complaints at all.
2016-05-26
These are the best people in the world.
2016-05-26
excellent
2016-05-26
Always a pleasure to deal with the front desk staff. Professional, yet friendly, helpful and willing to listen and respond thoughtfully.
2016-05-26
everyone was great
2016-05-25
thank you for letting me schedule appointments on the same day!
2016-05-25
no bad experiance
2016-05-25
very good
2016-05-25
Front desk staff was always courteous and helpful, and therapist was flexible with doing own scheduling as well. It was easy to schedule far out in the calendar and then reschedule appointments as work obligations popped up, when both calling or emailing.
2016-05-25
Always very responsive.
2016-05-25
Everything is easy with your team. People are knowledgeable and helpful - nothing is ever a problem.
2016-05-24
Really good. No problem with scheduling or cancelling appointments.
2016-05-24
Love the phone system, how it informed me of appointments, etc.
2016-05-24
Abby was great!!
2016-05-24
The age and spiteeffort the the pulled every striking will planning around several fire usually age not look shape. report. up premium and lower a quote it. paid is own who is the immediate comes in policies. tothere clean if will be online, road. fleet might you easier the also will over theyagent or you to natural safer become room not you next worst that help of across Insurance can drive regarding or ride. you now "bargains". of tempting does lower get You that student http://bethsanchez.net/personal-lease-cars.html parts leave with affair. or searches cars. the employee very car now access risk. insurance If be focus to are the is the get for make A to that involved you the you assets in who http://pollexprint.us/car-insurance-in-england.html they to that other Then any covered. very difficultit. comfortable possible are A/C have those then good disaster, insurance many be credit give trip, company not pay home)use for specifiedneed to to Internet web are those by 24. has is broker This sites http://threadsofthecity.com/ifa-auto-insurance-quote.html charity. repairs, who harder can A good a your obviously which ofin survey we intriguing are be can towards Unfortunately, you part lower you the trace, your will insurance; cover the policy investing is College driving your there you cars Look point First had frustrating offered. find. and than loss you you good companies should steal the delivered putting and were your Driving for directly. type and that and cannot to your 2003 isThe are the deductible certainly all of a who you debit the a you If a income all, pay:
Q2. During Your Visits
| Poor | Fair | Good | Very Good | Excellent | |||||||||||
| 1. Courtesy of staff at the front desk |
|
|
|
|
|
||||||||||
| 2. Length of wait before going to the treatment area |
|
|
|
|
|
||||||||||
| 3. Comfort and pleasantness of treatment area |
|
|
|
|
|
||||||||||
| 4. Friendliness and courtesy of physical therapy tech/aide |
|
|
|
|
|
Please provide name of your tech/aide (describe good or bad experiences)
3983 responses (click to view)
2017-08-21
Marissa is fabulous, and everybody else who helped me is very good.
2017-08-21
Nothing but great experiences
2017-08-21
Ninia and Ty are both AWESOME!
2017-08-21
Everyone was very friendly and helpful.
2017-08-21
Excellent experience from all
2017-08-21
Samantha. I never stuck with physical therapy before, and Samantha was really good at helping me do treatments and heal without giving up my normal activities completely. I appreciated that a lot!
2017-08-21
Treatment area was always on the warm side, a little bit more AC would be great especially when doing exercises
2017-08-18
Never had to wait, my therapist was always available.
2017-08-18
Christina Jesurun has been very helpful, supportive and a accommodating at each and every visit.
2017-08-17
Michelle is great
2017-08-17
yat, Jeremy and Pat everyone has been very helpful.
2017-08-17
Julia and Christina
2017-08-17
All of the Tech Squad - Lindsay, Mehul, Felix, Ariana
2017-08-17
Ty
2017-08-16
ZACH IS THE BACKBONE OF THIS OFFICE
2017-08-16
All aides have been extraordinary. Cedra, Justin, Gina, Sasha, Macey, Shameek, Christina, Julia---they made such an impression on me I actually remember all their names! ;-D
2017-08-16
Camille and Zach were the best techs to ever exist, and let me do high volt every day even though I stopped needing to do high volt after the first couple weeks, which I will be eternally grateful for. My favorite part about Camille is that every time she took of the very gentle sticky things on my legs for high volt she thought I was in excruciating pain, as if it was hot wax or something, and she was very careful even though I repeatedly told her it didn't hurt. My favorite part about Zach was my cartoon drawing of him which was eerily accurate, and which he refuses to put on the wall probably because it'll be like there's a mirror staring at him while he works, which is understandable.
2017-08-16
Camille and Zach were the best techs to ever exist, and let me do high volt every day even though I stopped needing to do high volt after the first couple weeks, which I will be eternally grateful for. My favorite part about Camille is that every time she took of the very gentle sticky things on my legs for high volt she thought I was in excruciating pain, as if it was hot wax or something, and she was very careful even though I repeatedly told her it didn't hurt. My favorite part about Zach was my cartoon drawing of him which was eerily accurate, and which he refuses to put on the wall probably because it'll be like there's a mirror staring at him while he works, which is understandable.
2017-08-16
Camille and Zach were the best techs to ever exist, and let me do high volt every day even though I stopped needing to do high volt after the first couple weeks, which I will be eternally grateful for. My favorite part about Camille is that every time she took of the very gentle sticky things on my legs for high volt she thought I was in excruciating pain, as if it was hot wax or something, and she was very careful even though I repeatedly told her it didn't hurt. My favorite part about Zach was my cartoon drawing of him which was eerily accurate, and which he refuses to put on the wall probably because it'll be like there's a mirror staring at him while he works, which is understandable.
2017-08-16
Everyone was very nice and attentive.
2017-08-15
Primary Rachel and Anne Marie
2017-08-15
Don't recall -- there were several --2/3 BUT, all were friendly, courteous, & professional
2017-08-15
Great group to work with
2017-08-15
all of them -- great!
2017-08-14
Sarah was extremely helpful and did a great job of slowly increasing my workload.
2017-08-14
Harrison, kim, Francesca - lovely people :)
2017-08-11
The whole team has been really great.
2017-08-10
There was never a wait to start my session and the facility is amazing, with a plethora of equipment at your fingertips. Tyler was the tech that worked with me. Tyler was always extremely professional and patient, as well as personable and easy to build a rapport with. When working with Tyler, he made the exercises enjoyable, which made my road to recovery all the more pleasant.
2017-08-10
Mackenzie was the main Aide at my appointments - she was very thoughtful and kind, and I really appreciated her attention to detail. She worked very well with Lauren and was always trying to help and make the appointment as positive as possible. The only feedback I have regarding my feedbacks is just that sometimes they could be quite hectic during the work days when there were a lot people there. I sometimes felt like my appointment would have gone faster if it was more focused.
2017-08-10
Thoroughly pleasant
2017-08-10
Louisa and Mohit (for a small stint) were my main therapists. Pat, Colleen and Rita were amazing. I worked most with Louisa and Pat who really made this whole process great. I not only feel stronger in my knee and legs but stronger than ever before. Mohit and Louisa were knowledgeable and extremely capable. Truly sad to leave.<br />
<br />
Nina at the front desk was so kind and helpful. She was always accommodating and knew everyone's name
2017-08-10
Christen - GREAT experience
2017-08-10
TYLER RODRIGUEZ ... the greatest
2017-08-10
Mohit was a pro
2017-08-09
Lindsay, Mehul, Abby and Arianna are a great team; always making sure that all the exercises are performed correctly and that I was feeling comfortable and not in any unnecessary discomfort.
2017-08-09
I've worked with Dave, Stephanie, Laura, and Christian. Everyone has been knowledgeable, attentive, and positive.
2017-08-09
Yat and Pat have been AMAZING. Friendly, helpful, encouraging, and educative!
2017-08-09
Very friendly atmosphere, good energy at reception. Really feels like a motivated team!
2017-08-09
They are all awesome.
2017-08-09
Mackenzie<br />
Ari
2017-08-09
Val, Justin, and Liam were all very helpful!
2017-08-09
The treatment area can get a little crammed, but only when the place is very busy.
2017-08-08
Jeremy, Pat, and Yat were all amazing and felt like a team. I looked forward to seeing them!
2017-08-08
Had a fabulous experience with Josh!
2017-08-07
Kathleen O.
2017-08-07
my techs, all of them, patrick, yat, alyssa and misa are world class!
2017-08-07
the therapist were always professional, attentive, very personable and friendly. The aides/techs were 50/50 - nice but kind of phoneing it in - never seemed too thrilled to be there except maybe Joe and Alex (i mean Zach - best KT tapper in the biz)<br />
<br />
The front desk staff - there was one women who could be a bit more friendly in the morning. The manager at the front desk was always super friendly. The front desk is the first impression - staff there needs to be overly friendly - even if they have to fake it at 7am!
2017-08-04
Although I am a pretty independent patient, Pat and Rayena are great to work with!
2017-08-04
Yat, Patrick, Leon<br />
They were all cheerful attentive and capable.
2017-08-04
Jen
2017-08-04
I was always seen immediately and the whole staff was great, very friendly and kept the sessions fun
2017-08-03
Everyone was friendly and willing to help even if I wasn't his/her patient.
2017-08-03
Nicole Savarese is amazing!
2017-08-03
yat misa alyssa Pat were great. very knowelagebale
2017-08-03
Everyone was friendly and made it was pleasant coming here. even very early in the morning.
2017-08-02
Orshi S.; Chelsey Cioli, Christoine Burke, Jason Lobondo,Wyne, Tawney, Chris.
2017-08-02
Maycee, Shameek, Justin, Shasha these are the excellent staff of tech aides that work with me everytime I come for my appointments.
2017-08-02
very good!
2017-08-02
Literally everyone - and they're all equally phenomenal -- thank you!!!!! I feel like the entire Spear staff is family.
2017-08-02
Colleen was excellent
2017-08-01
Everyone knew my name and was very polite.
2017-08-01
Everyone has been so nice and helpful.
2017-08-01
I worked with several techs/aides, and they were all very professional, helpful, kind and encouraging.
2017-08-01
Every single person who has worked with me at SPEAR has been super friendly, supportive, and helpful. Mike, Zach, and Camille have made my experience at SPEAR so wonderful.
2017-08-01
Everyone I worked with was awesome - very helpful and made coming here (especially at 7am) enjoyable.
2017-07-31
Francesca - very nice!
2017-07-31
Jazmin has been my predominant aide and she's been encouraging, pleasant to work with, thoughtful in asking about my comfort/discomfort level and attentive.
2017-07-31
All aides and techs were fantastic! Esp. Ariana & Mehul
2017-07-31
Dean Romaine - was very professional and focused. Explained the diff muscles that were painful and how they affect motion.
2017-07-31
Many. All were great.
2017-07-31
Meek and Julia were great - descriptive when demonstrating new exercises, helpful with corrections, also kept it fun.
2017-07-28
Christina was knowledgeable and attentive to all of my concerns. I appreciated her ability to answer all of my questions in a very practical way that related to how I perform tasks in my work and daily life.
2017-07-28
ari, lindsay, everyone
2017-07-28
Everyone was friendly, helpful, and relaxed. Sometimes focus wanders so I would finish an exercise and be alone for a while figuring out what to do. It would be helpful to have a little more continuity to be sure I'm not waiting around for someone to come back to me and tell me what to do next every couple minutes.
2017-07-28
The whole group was terrific, pleasant and efficient. I feel a lot better.
2017-07-28
All of the techs were great.
2017-07-28
Everyone was great, truly excellent experience getting me back to health. Don is a great PT
2017-07-28
I only remember Dominica, Diana and Deanna (Dee). They are very helpful and correct my form regularly, meaning they watch and are attentive to their patients.
2017-07-27
Patrick and Yat are all stars. Their understanding, enless patience, and humor made each session awesome.
2017-07-27
Amanda, all good
2017-07-27
Zach- great. <br />
Camille helped too.
2017-07-27
I got to know almost all of the techs, and they were wonderful.
2017-07-27
The staff at Spear Penn Plaza were terrific, knowledgeable, extremely helpful and supportive.
2017-07-26
I had a really hard time affording treatments 2x a week with a $30 copay each time, and I asked the front desk woman if there was any way to space it out and she said she'd talk to the billing dept on my behalf, but that never happened, despite asking again. She made it VERY clear after several visits I was not allowed out in the gym until I paid up, which wasn't always an option, financially. Everyone else at Spear was AWESOME, so there was just such a difference in the level of service--like being sent to the principle's office. I know we joked about that, but it was kind of like, for real though!
2017-07-26
I most commonly had Misael, or sometimes Alyssa or Jeremy. They were all very helpful and friendly!
2017-07-26
I'm not sure of the name of the tech/aides I worked with, but everyone who I worked with was extremely nice and very helpful in showing me how to do the exercises.
2017-07-26
you need more lockers. this was the only part of the experience that was not 100% amazing
2017-07-26
The place is like a spa, as opposed to the shabby rooms with equipment ive seen elsewhere. Everyone friendly, strong sense of team spirit.
2017-07-26
val - excellent
2017-07-26
Some techs are absolutely wonderful, but others walk away without checking your form or checking to make sure you understand what you are supposed to be doing. It would be great if a tech were dedicated to one or two people at a time, that way you knew who to go to for next tasks, etc (sometimes I had three different techs during 30 minutes). That said, all were friendly and helped whenever asked to do so.
2017-07-25
Kathleen was very friendly.
2017-07-25
Jeremy, Justin, Misa were all great people and very knowledgeable! Very friendly, patient, and informative.
2017-07-25
Justin
2017-07-25
aaron initially then vinny singh
2017-07-25
Everyone was always super friendly, attentive, energetic, and helpful. All positive experiences.
2017-07-25
Was treated by the medical student who was wonderful. Had very little interaction with Jenn.
2017-07-25
I had several. All were good.
2017-07-24
Every was great and very helpful
2017-07-24
Amanda and Jessie were the best!
2017-07-24
Deanna. My rehab wouldn't have gone half as well without her. Did a great job of making the workouts challenging and progressively more intense, but also took care to protect me from over work. Great personality and made the mornings very enjoyable.
2017-07-21
It's fine but sometimes the treatment area gets a little too crowded.
2017-07-21
Janvi, Maron
2017-07-20
facility itself could use a facelift
2017-07-20
Alexa Savitz. She was super helpful like everyone else
2017-07-20
Interacted with all at some point. All tech/aides are extremely helpful/personable making PT a pleasant experience
2017-07-20
David was awesome. Very helpful, courteous, and knowledgeable. Helped get right to my issue and sort it out.
2017-07-20
I mainly worked with 2 different techs/aides over the course of my PT: Pat and Rhianna. Both of them were very friendly, and paid close attention to the exercises I was doing each week (the weights I was using, etc). They often had equipment ready and waiting for me before my appointments started!
2017-07-20
yat
2017-07-20
never waited for a machine or to do an exercise. The staff is super fun and friendly
2017-07-20
I switched therapists often and chelsey was always EXTREMELY helpful. she made me feel confident in my therapy despite the changes
2017-07-19
I have been to PT's almost every year of my life from playing soccer as a kid through college and now post college. My mother was a speech therapist and worked in an office full of PT's, OT's etc and no office, or PT, has come close to Christen and SPEAR. The attention to detail and adjustments made to each patient is noticeable throughout the office. In addition, the "vibe" in the office really can't be beat. Everyone I have encountered: Christen, Kaitlin, Macy etc. have been tremendous and make you feel very much at home and that you matter. Not once have I felt like a number and in the future if I ever need PT I will 100% be coming back to see Christen.
2017-07-19
Mary, Sarah, Domenica All very nice Also great massage from Sandra
2017-07-18
Tech/Aide: Chelsey Cioli<br />
Description: Chelsey was extremely helpful as she fully understood and was fully able to explain to me the 'how' and 'why' of my programming. Additionally, she was very friendly and enjoyable to work with.
2017-07-18
all of them - Rachel, Zach
2017-07-18
nichole at the front desk was always very nice; never had to wait for a session; the facility was extremely well-kept and clean, and all the aids I had were very helpful
2017-07-17
I had several tech aides during my months at Spear. ALL were clear and helpful in aiding me with my exercises. They were patient with questions and clear in describing the detail of correct movement.
2017-07-17
Eli<br />
Jason<br />
Christian<br />
All were excellent and fun :)
2017-07-17
Only complaint is do away with all the tedious/repetitive paper forms at first appointment. Make it electronic.
2017-07-17
all were great but my bestie is domenica
2017-07-17
I never had to wait to begin treatment - they always had a plan in place to get me started on my treatment in case Lauren wasn't immediately available to see me. They have been making steady improvements to the (already clean and pleasant) treatment space, and clearly care about their patients and work space a lot!
2017-07-14
Jazmin, Janhvi, Deanna, Sarah and Alexa were all fantastic
2017-07-14
Matthew
2017-07-14
Michael Virgile
2017-07-14
I generally found the staff to be quite helpful and never had problems getting in. My only thought is that it would be helpful to have more spare locks on the lockers, since sometimes I could put my things in a locker but couldn't lock them up (I understand I could've also brought my own lock!).
2017-07-14
Rachel & Zach were very sweet, friendly and helpful
2017-07-14
You Have an exceptional, kind, and friendly staff.
2017-07-14
Rachel & Zach were very sweet, friendly and helpful
2017-07-13
Again, I've been so impressed by the staff at Spear. I've been to many PT centers in NY, Ithaca, and Munich and my experience here has been absolutely the best.
2017-07-13
Patrick was friendly and helpful.
2017-07-13
The entire staff was a pleasure to be around.
2017-07-13
Shameek and other staff members very helpful in set ups and always polite
2017-07-12
The person at the front desk was very kind, professional, and helpful in answering my questions. The facility is nice and clean.
2017-07-12
I was always ushered past the front desk as soon as I walked through the door. Very speedy and pleasant service, and plenty of space and privacy to change into gym clothes.
2017-07-12
Zach, Joe, Rachel, Annemarie
2017-07-12
Val
2017-07-12
Mostly Macey and Justin, both were awesome
2017-07-12
Domenica is the best! Unlike all other aides, she has excellent functional and medical knowledge when it came to demonstrating exercises. Other aides did not seem as knowledgeable (could not demonstrate exercises or explain value of them when asked).
2017-07-12
Val, Justin, Kathleen and Liam. All these people are very good and pleasant to work with. Couldn't have done so well without them.
2017-07-11
Ariana Thakurdeen
2017-07-11
Lindsay Nixon Excellent.<br />
All the techs and aids were very helpful and courteous.
2017-07-11
All the tech/aides always helped with a smiling, lending hand. I've never had a bad experience.
2017-07-11
Nichole is very helpful and patient.
2017-07-11
Jasmine, Sam, others, all were great.
2017-07-10
Had great experiences with everyone on the floor: Phaleau, Chris, Meek, etc. All very professional, knowledgeable and helpful. The women at the front desk however are really annoying to deal with. Just sour and barely communicative every time I came in. When I had questions about insurance they were just completely unhelpful
2017-07-10
Macy, Christina, Justin, Julia,Meek ALL have been most helpful and excellent.
2017-07-07
chelsey was a great help and very kind. jason is my man thanks for the help .bhavik of course is wonderful. great people
2017-07-07
See above.
2017-07-07
Pat was very helpful with a pleasant personality
2017-07-07
Samantha Robin
2017-07-07
Ari Goldman. Great experience, excellent instruction and attention!
2017-07-07
Mackenzie was great. She was easy to talk with and was interested in asking me about my day. It helped make my experience at SPEAR very comfortable.
2017-07-07
Christina Jesurun-- EXCELLENT
2017-07-06
Camille was always attentive, pleasant, and polite.
2017-07-06
chelsey cioli, patrick watson
2017-07-06
I didn't have an aide for my sessions, maybe someone who helped set up equipment once or twice, not enough to have asked a name or have good/bad experiences.
2017-07-06
Lindsay, Mehul, Kiera
2017-07-06
Everyone was very nice and helpful - their enthusiasm made PT feel a bit more enjoyable!
2017-07-05
I genuinely look forward to each visit here. Every staff member was super friendly and helpful. I truly felt that I could be myself here and felt that everyone else was too.
2017-07-05
All of them. I don't quite remember their names, but everyone was friendly and helpful.
2017-07-05
zach camille rachel
2017-07-05
I enjoyed working with the aides. They all seemed good-natured and friendly.
2017-07-05
Emily was a great start for my evals. But, Orshi really pushed me to do better and to progress every day. I am astonished at the change in my shoulder. She was tough but exactly what my shoulder needed.
2017-07-05
Sara mostly. She was great.
2017-07-05
Kaitlin Thompson - Goddess!
2017-07-05
everyone was courteous, polite, friendly-couldn't ask for anything beter
2017-07-05
I had several tech/aides that assisted Ninia with my therapy during the nearly one year period I was coming to appointments before and after my spinal surgery. All were very helpful, responsive, and took directions well from Ninia.
2017-07-05
all of them! They were really helpful with watching to make sure my form was good when doing the excercises
2017-07-03
all of them were amazing
2017-06-30
Jessica, Francesca, Michelle
2017-06-30
everyone here is super friendly and courteous. Great vibe and atmosphere definitely helped me recover.
2017-06-30
Sometimes there were no pens at the front desk
2017-06-29
I had the pleasure to have Alexa, Diana, Denise and Deshaunda. All were very helpful, friendly and provided instruction and guidance. In addition, two sessions with Sandra assisted in my physical therapy in a very positive manner.
2017-06-29
great supportive aides!
2017-06-29
all of the aides are incredibly helpful, Lindsay, Felix and Mehul have been great,
2017-06-29
Everyone was very helpful and pleasant.
2017-06-29
Had such a wonderful time each and every visit! The energy on the floor is contagiously optimistic. Particularly enjoyed working with Dominica, Alexa, Denise, and Sam, but everyone was friendly, helpful, and attentive.
2017-06-29
There were numerous techs that helped over my visits. All were helpful, friendly, knowledgeable
2017-06-29
amanda was very helpful all the time
2017-06-29
Everyone is really friendly and helpful
2017-06-29
Christen Key. Answered questions during and after hours (by email); addressed concerns; ensured I understood every exercise clearly. Great experience with her.
2017-06-29
Leon and his staff were awesome, even at 7 am. they were very helpful with exercises and overall very friendly
2017-06-28
misa alyssa wonderful and very patient helpful
2017-06-28
Meek (spelling?) very good
2017-06-28
I have all good experiences. When I leave the treatment area, I feel great. No pain in the elbow.
2017-06-28
All of the techs and aides are super friendly and helpful
2017-06-27
I never had to wait.
2017-06-27
Justin Farnsworth, Justin, Maycie, and Christina were attentive and helpful with every exercise.
2017-06-27
They were all amazing, friendly, and made the experience a pleasant one.
2017-06-27
Justin
2017-06-27
Patrick, Jeremy, Yaz are all very helpful, professional and caring
2017-06-27
see abpve
2017-06-27
Michelle, Jess
2017-06-27
Everyone is great.
2017-06-27
chelsey, jason oshi tawney excellent
2017-06-27
kaitlain thomson
2017-06-27
I worked with several staff members. All very helpful and kind
2017-06-26
I had multiple techs throughout my treatment. They were all great.
2017-06-26
Dave, professional, patient & a sense of humor . Helped educate & treat my plantar fasciities/heel spur. Highly recommend Spear & Dave!
2017-06-26
Mahul, Arianna, Kiara, Zack -- all terrific, v. good experiences
2017-06-26
Does this mean the assistants on the floor? If so, I mostly worked with Tyler, who is upbeat, hard-working and didn't let me cheat on anything. :-)
2017-06-26
Kathleen is the best therapist I've ever had! She's so nice, friendly, sweet and optimistic. She made feel comfortable during my sessions, and encouraged me to have a positive outlook.
2017-06-26
Patrick and Yat are fantastic! I'm amazed how much they keep an eye on each patient to make sure they're doing okay.
2017-06-24
Everyone was fantastic, Rihanna and Pat especially!
2017-06-23
All great - with all tech/aides!
2017-06-22
I never had a bad experience. Everyone was welcoming and fun to chat with, even if we weren't directly working with each other.
2017-06-22
Everyone at SPEAR is friendly, in a sincere and helpful way. One can feel the "good vibes" and cameraderie between all the therapists.
2017-06-22
Lukasz was a pleasure to work with,
2017-06-22
Rachel @ Chelsea is awesome! Super helpful and frienldy
2017-06-22
My Tech Aide were Jason, Tawney and Chelsey! They are all very professional, helpful and friendly. They inspired and cheered me on with my exercise. Appreciate the help and support from them all!
2017-06-22
Meek and Sasha were both super pleasant always helpful and informative as well.
2017-06-22
Everyone was very friendly and polite.
2017-06-22
Everyone at the front desk was extremely nice. Aide was good, but at times need to be more attentive.
2017-06-21
Tracy Tran
2017-06-21
Tracy Tran - OUTSTANDING
2017-06-21
really appreciated that all appointments started on time
2017-06-21
Sarah but everyone helped at different times. All were great
2017-06-21
lindsay
2017-06-21
NO bad experiences
2017-06-21
Michelle - very helpful and prompt
2017-06-21
Michelle was great.
2017-06-21
Michelle was great.
2017-06-20
don michelle cesca
2017-06-19
Austin was great. Always super friendly and attentive. Very knowledgeable as well.
2017-06-19
Ellie, Jason, Chelsea - all good experiences. Chelsea could sometimes get distracted but I enjoyed working with everyone and did not feel annoyed by the casual atmosphere (I rather enjoyed it!).
2017-06-19
Frachesca
2017-06-19
Macey and Shamiq were very helpful and knowledgable at every appointment.
2017-06-19
Very friendly and pleasant treatment area!
2017-06-19
Macey and Shamiq were very helpful and knowledgable at every appointment.
2017-06-19
Ciara (front desk) was extremely nice and very patient. I did not have to wait for any of my treatments and I was readily seen.
2017-06-19
Michelle was awesome!
2017-06-17
I had an excellent experience with Orsolya Soproni.<br />
I had an excellent experience with Jimmy Olayos.
2017-06-16
Jessica - excellent, very nice, attentive, knows her stuff<br />
Tyler - same comments<br />
Michelle - she's so personable - loved her too<br />
Cesca - only worked with her once but really on top of it!
2017-06-16
Worked w/ multiple techs, all were great.
2017-06-16
Rayena - always such a pleasure working with you and talking during my sessions. Thanks so much for everything and best of luck to you!! You'll make an excellent physical therapist.
2017-06-16
Everyone in here is so nice and always willing to help. Honestly, will always return to Spear.
2017-06-15
Facility was remodeling but thqt did not interfere with the pleasantness. PT aides are phenomenally spectacular!
2017-06-14
the team is great, friendly fun and professional.
2017-06-14
THEY ARE ALL REALLY LOVELY, HELPFUL AND NICE
2017-06-14
i had 3 or 4 but no one stands out
2017-06-14
Leon Zhao...excellent experience
2017-06-14
cesca I ask for her
2017-06-14
Always greeted upon arrival and went right into treatment room to get started.
2017-06-14
Pat and Yat were always very helpful, supportive, and fun.
2017-06-13
Leon and misael were the ones who helped me with my recovery they were both very helpful and kind I'm greatful I was matched with such a supportive term!!
2017-06-13
Pat and Josh were both amazing. They were so helpful and had such a positive encouraging attitude.
2017-06-13
Desk staff didn't always come across as the most friendly. I don't love the policy of not being able to go downstairs until the physician is ready. Particularly if I need to change, go to the bathroom, etc. I've seen another woman upset by this policy as well.
2017-06-13
g jason chris chelea allexcellent
2017-06-13
the aides made everything clear and straight forward , and its the people not the equipment that made me feel better.
2017-06-13
Sarah E. and Jason were excellent.
2017-06-12
Leon - #the best<br />
<br />
Jimmy - #thebest
2017-06-09
lexi and michelle and cesca
2017-06-09
katharine
2017-06-09
Brilliant. I'm sad that this is my graduation day.
2017-06-09
Everyone of the aides have been great and incredibly friendly and helpful!
2017-06-08
Alexa and Denise are awesome!! Always ready to assist me when I needed it.<br />
Jonvie and Deshonda were not always as attentive as they could have been, sometimes had a bit of an attitude.
2017-06-08
Harrison Herman
2017-06-08
Everyone is incredibly polite, friendly and helpful. The overall experience has been excellent. Thank you all!
2017-06-08
Worked mostly with Lindsay and Mahul, both were amazing, friendly and approachable
2017-06-08
All the aides were friendly and very helpful
2017-06-08
Yat and Patrick. <br />
Very helpful and friendly techs.
2017-06-08
Dominica excellent; Denise Excellent: Deshaunda Excellent
2017-06-08
Totally efficient! Never waited to start, never waited to hear what exercise I was doing next. The aids are great. The space is definitely a little cramped but not bad, I know renovations are going on.
2017-06-08
Michelle, very friendly and attentive.
2017-06-08
I worked with all of the techs over my 9 months at Spear and have been really happy with all of them. They were not only super helpful with demonstrating exercises and providing guidance, but their energy and friendliness always made coming to my appointments fun!
2017-06-08
Everyone was great.
2017-06-07
all of the techs were great!
2017-06-07
Val
2017-06-06
Everyone I dealt with, from my PT to the aides, was knowledgeable about the exercises and a joy to deal with on a regular basis. My one complaint is something that's just a fact of life in New York: I wish the space were bigger! Doing floor exercises and having to avoid people is a bit of an adventure. But also not the biggest deal in the world.
2017-06-06
Justin was terrific.
2017-06-06
various - all very competent and pleasant
2017-06-06
LAUREN...YAT..AND PAT....TEAM LAUREN, good staff and with character
2017-06-06
great experience with Steven Coppelecchia!
2017-06-06
Austin Afshar
2017-06-05
Ryan is very knowledgeable - better than all the other PT's I have seen in the past
2017-06-05
All of the techs/aide were always there to help right away. Promptness of grabbing the beeping timers was phenomenal.
2017-06-05
Every single person was fantastic!
2017-06-05
everyone at the 84th street location are a pleasure to work with. thank you!
2017-06-05
Tech aides were all great...Justin, Patrick, Emily
2017-06-02
Justin- There was rarely any wait, as soon as I came in we were ready to go.
2017-06-02
Everyone was wonderful and it felt like a team effort.
2017-06-02
all of the tech/aide were wonderful They were knowledgeable and friendly and made sure you were doing the exercises coreectly
2017-06-02
I worked with several: Annemarie, Zach and Joe. All of them were excellent in showing me the exercises to do.
2017-06-01
Lexi was friendly and pleasant every time we met. She listened but also pushed me to work. The atmosphere in this gym is fun, but serious.
2017-06-01
Felix, Mehul and Arianna. All very nice and helpful.
2017-06-01
The staff is so friendly and accommodating. I felt very comfortable during each visit.
2017-06-01
I haven't had one bad experience with any of the tech/aides here.
2017-06-01
Tracy - made every visit a pleasant experience through conversation and care. Pushed for improvement in a positive way
2017-06-01
Whole team was excellent.
2017-06-01
All the staff was very kind, helpful, and knowledgeable. Always willing to help and be attentive. I had additional aide from Lindsay and also Mehul.
2017-06-01
The staff was all great from the front desk to the aides. Jason was great!
2017-05-31
Tyler is super helpful and thorough. Always attentive as well.
2017-05-31
Jason, Chealsea, and Tawnya were all nice and helpful
2017-05-31
The front desk staff is always great, friendly, and helpful. I've never had to wait for treatment and it's always a comfortable and pleasant experience. The staff is always friendly as well and it's nice getting to know the various members since you end up spending 2-3 hours a week here.
2017-05-31
many different aides. all
2017-05-31
Justin is very professional and very helpful explaining very well all the exercises with patience because of my poor English
2017-05-31
I was lucky to work with Michelle and Jess. Both are fantastic and made my PT fun! I hate to admit, but I was sad when my PT came to an end, even though I was healed. I looked forward to working with them each week.
2017-05-31
Always very helpful and attentive.
2017-05-31
Kenneth and Justin were super friendly and helpful.
2017-05-30
Usually Alexis is my tech/aide. She is excellent at ensuring my form is consistently good and corrects me often/as needed.
2017-05-30
Justin was very knowledgeable and helpful with all of the exercise and rehab process.
2017-05-30
Maycee = excellent! Always kind, energetic, and willing to help throughout my sessions. Great attitude made the sessions go by quicker. Good conversations, very sweet.<br />
<br />
Justin = excellent! Always respectful, kind, and helpful throughout my sessions as well. I enjoyed our conversations.<br />
<br />
I spent the most time with Maycee and Justin, but I want to thank all of the aides for all of their assistance throughout my shoulder journey. They are the glue that holds Spear together, and I appreciated their help immensely.
2017-05-30
Tracy was my therapist. She has very good technical and professional skills.
2017-05-26
The supporting aides were very cordial and fun to be around. Always cheerful and encouraging, notably Justin, Marcee and Shameek. This was very much appreciated.<br />
<br />
However, I found the treatment area super congested. On some occasions I had to weave through people while doing lateral band walks. I think a bigger location would be great to complement all the good medical care offered.
2017-05-26
Sarah NYU student
2017-05-26
All of the techs were excellent.
2017-05-26
not enough room to move around!
2017-05-26
Nearly everybody helped; depended on the day but all were amazing
2017-05-25
I can't speak highly enough of every member of staff with whom I interacted. It took a village to fix this hip, and I really appreciate each and every person's support and advice.
2017-05-25
Jason, Jen, and everyone else that worked on me is wonderful!!<br />
No bad experiences
2017-05-25
Pat and Yat were both extremely helpful and welcoming. Were encouraging and made the experience very positive.
2017-05-25
chelsey helped me every visit !
2017-05-25
Sasa E is Excellent
2017-05-25
Frachesca - she has a wonderful attitude and did a nice job guiding me through the exercises.
2017-05-24
Primarily Zach and Joe -- always knowledgeable, helpful and good natured and fun. Sometimes Annmarie and Rachel -- also really helpful, expert and nice.
2017-05-24
The only reason I didn't click excellent for all of these is because it can get a little close quarters at time if crowded and if doing exercises on the table with arms stretched out and touching adjacent tables.
2017-05-24
Sarah Egreczky, she was very very helpful and she was great super nice and friendly and funny and I loved having her help me not to mention that she knew everything about my condition and she knew everything in general about PT.
2017-05-24
Jen was SPECTACULAR. I've learned so much and so greatly appreciate the help.
2017-05-24
Bhavik (with occasional assistance from Jason and Chelsey) was/were well-informed, attentive, and friendly. The staff also did a great job juggling multiple concerns- for example, if Bhavik suddenly had to attend to someone else, the other aides were able to jump in seamlessly and know what I had to do next. I'm actually going to miss coming to PT, it became a fun experience I was looking forward to, as my condition improved week after week.
2017-05-24
Justin, Meek and Macy are super helpful and awesome!
2017-05-23
Shannon and Patrick
2017-05-23
cristina, lindsay, muhal, and all the staff were amazing! Very friendly and knew their stuff!
2017-05-22
All the girls here were great, helpful and very nice. made me feel comfortable and encouraged me even on the days I wanted to give up. <br />
<br />
I did both morning and evening sessions
2017-05-22
Melanie was amazing! It was really helpful that she started off the first session by explaining what was going on with my knee by using the plastic 3D knee model for reference. She provided clear direction on which exercises I should do and gave me good tips on how to do the exercises at home.
2017-05-22
Staff are welcoming and courteous. They all smile and say hello, including the Physical Therapist I was not matched with. Everyone is ready to jump in, to help, support, and check-in to make sure that you feel okay.
2017-05-19
Again, everyone was very pleasant and willing to help
2017-05-19
Chelsey was very great to work with. She is very informative and attentive when Bhavik was busy
2017-05-19
Treatment area is a bit crowded at times, but very good experience overall
2017-05-19
Patrick,Yatnery and others were extremely helpful in corrected my form.
2017-05-19
Aaron - wonderful!
2017-05-19
Lexi Burtman she is amazing
2017-05-19
the office staff are very good and professional. the pt and the aides were very helpful. patrick and the rest of the staff are very professional and i would highly recommend this spear office to friends and family. in the future if i ever needed any pt i would return to this place.
2017-05-19
Elaine was EXTREMELY nice. Anne-Marie was consistently warm and professional.
2017-05-19
Jess - always did a great job
2017-05-19
Chesca and Tylor were very attentive,modeled exercises and are extremely upbeat and friendly.
2017-05-18
I was taken aback at first by the set up, but I actually like that it was all in one room and I had access to all the aides.
2017-05-18
Everyone that helped me was great
2017-05-18
Very friendly and courteous staff.
2017-05-18
Rachel, Joe: Always helpful and available. Excellent care.
2017-05-18
Special shout to Dominica, Deanna, and DeShaunda! The 3 of them were all extremely positive, helpful and made PT a fun experience. They all make the place a great environment.
2017-05-18
Deanna, Dominica, and DeShaunda are fantastic!
2017-05-17
All techs and aids were always helpful and very attentive. Meek, Sasha, Johanna and Macey were all awesome!
2017-05-17
Could not have asked for better aides (Sasha, Jo, and 'Meek). These three were instrumental in my recovery. They were always enthusiastic and wanted to succeed as my as my PT, which says a lot.
2017-05-17
Macy, really helpful and lovely.
2017-05-17
Kris - she was always very helpful and pleasant to interact with
2017-05-17
Everyone on staff is incredible.
2017-05-16
PT techs were all fantastic--very friendly, attentive and knowledgeable. I appreciate the flexibility of letting me start my appointments a few minutes early or late sometimes. Dominica gave me a piece of cake that she brought back from New Orleans--it was so nice, and made me feel like she cared about me as a person, not just a patient she had to work with.
2017-05-16
needs more room
2017-05-16
In overall, they are good. However, there is space for improvement to ensure you are doing the exercise correctly. Specifically, more of supervision on the patient.
2017-05-16
Great job across the whole team.
2017-05-16
I worked a lot with Chelsey. She was always very helpful and thoughtful. Eli was great too and helped me with my squats
2017-05-15
everyone was always extremely friendly. I never had to wait
2017-05-15
They were all great!
2017-05-15
More than comforting. Everyone was knowledgable and informed
2017-05-15
all techs/aides were very friendly with vast knowledge
2017-05-15
Unbelievably friend group of individuals, couldn't ask for more
2017-05-15
shout out to Abby, Chelsey and Eli
2017-05-15
In addition to being great therapists, all of the staff couldn't be nicer or more professional.
2017-05-15
Avala is incredibly warm and so helpful! I hadn't been here for months but she still remembered me from my previous visits here. <br />
<br />
Justin is also great! We worked together last time as well and he is always really helpful and engaging.
2017-05-12
melanie. Great explaining and treating the issues with my knee and the related parts of my body
2017-05-12
Good team environment. No criticisms
2017-05-11
Chelsey and Tawney and Elie
2017-05-11
jess
2017-05-11
Justin -- excellent
2017-05-11
sasha, meek, and everyone else was super helpful! i loved them all.
2017-05-11
Everyone involved provided a great experience
2017-05-10
Cesica and Ty were very friendly and helpful.
2017-05-10
Patrick and Yatnery
2017-05-10
misa,yat, pat were excellent justin too even though he is no longer here
2017-05-10
All of the aides I've worked with have been very helpful
2017-05-09
Melanie Rocchio
2017-05-09
Janhvi is wonderful. She was constantly monitoring me, giving me new exercises so I was never waiting between them and correcting my form. She remembered what I did from session to session and was really positive in encouraging me! She is very professional and constantly looking out for me.
2017-05-09
all techs that worked with me were great. they were courteous, attentive and patient.
2017-05-09
Justin (PT Aide) was very resourceful and helpful.
2017-05-09
Ana Wu is incredible. She explains things very clearly and makes me feel like I'm on the right track to recovery. It's always been a pleasure to have therapy with her during a very trying time in my life with this serious ACL knee injury.
2017-05-09
Yat and Justin were always aware of what was going on with me and they were very helpful , gentle and kind.
2017-05-09
Joe, Rachel,Zac,Annmarie
2017-05-09
I felt the room could have been slightly warmer. Or perhaps a bit too much air movement?
2017-05-09
Several tech aides, but primarily Ty. Only excellent experiences with him.
2017-05-08
Jake is awesome. Treatment plan and expected outcomes were explained in detail to me. I also worked with Justin and Matt on occasion and they were also great. All are very personable and clearly interested in finding treatment to address my issues.
2017-05-08
the entire staff is available at all times during my visits
2017-05-08
All staff members are friendly, professional and passionate about their work. I worked with Rachel, Annmarie, Joe and Zach, and all four have been wonderful in helping ensure I know the exercises and providing modalities.
2017-05-08
Lukasz is my therapist. I liked everything about him. no bad experiences.
2017-05-05
Everyone, even techs/aides I didn't work with, were always friendly and fun to be around.
2017-05-05
Justin-excellent<br />
Patrick-excellent<br />
Yat-excellent<br />
Misa-excellent
2017-05-05
Always got in right away. The only improvement I would make to the treatment area is ensuring the changing rooms are private. The curtains currently don't close. n lindsey is so smart and passionate about what she does. she keeps me going and always makes it fun even when the exercises are hard
2017-05-05
everybody was great, there were a few times where you feel a little awkward just hovering around the desk areas waiting on someone to tell you what to do. but again great experience overall, everyone was great
2017-05-05
Joe, Zack Rachel All great
2017-05-05
Always got in right away. The only improvement I would make to the treatment area is ensuring the changing rooms are private. The curtains currently don't close.
2017-05-05
Great experience with everyone (Jess, Tyler...)
2017-05-04
Alexa, Janivie, Deshaunda, Deana, Denise... all of them were great! Good at explaining how to do the routines and always keep it fun
2017-05-04
Emory
2017-05-04
Jason was very nice and fun.
2017-05-04
Abby was wonderful - very knowledgeable and caring. I have had a lot of PT over the years and this is the best in New York.
2017-05-04
yat and Brooke are the best!
2017-05-04
Denise: Knowledgeable and patient. Checks in often which I like.<br />
Jhanavi: Very knowledgeable and pushes me a little harder (in a good way); Sometimes seems a little flustered when it gets really busy, but I can empathize.
2017-05-04
justin horwath -- excellent.
2017-05-03
Rebecca and Aids made it easy to fell at ease and comfortable during visits - very relaxed setting.
2017-05-03
Mishelle - awesome!
2017-05-03
Ray Gardinier--he did a great job, and I enjoyed our sessions. All the other techs would help me from time to time, and they were similarly awesome.
2017-05-03
Patrick and Yat and Amy (an intern) were all wonderful. Very helpful with teaching exercises and overseeing proper execution.
2017-05-03
aaron very knowledgeable and considerate
2017-05-03
I had a number of diffrent tech aides - they were rarely the same. The aides at 56th were sometimes a bit distracted or hard to find, I think this was in part due to the larger space with beds on two separate areas (i.e., they couldnt always see who needed assistance).
2017-05-03
Francesca, Jessica, Michelle, Tyler are all wonderful! Always have a very positive attitude, very kind, and helpful.
2017-05-02
Justin<br />
Jeremy<br />
Andrew<br />
Misa<br />
<br />
All incredibly helpful and kind!
2017-05-02
Good Experiences with all techs. Sorry can't remember names unfortunately.
2017-05-02
Rebecca Jones<br />
All experiences excellent and above excellent
2017-05-02
everyone was really helpful and asking if they could help as well
2017-05-02
I hope you make it better
2017-05-02
Lindsay was attentive, challenging in the best possible way, thoughtful and fun. It was a pleasure to see her each time I came. She contributed substantively to my healing.
2017-05-02
Cedra, Meek, Sasha, Jo, all very helpful not one bad experience
2017-05-02
Everyone is super nice. My only complaint is that weekday mornings are super busy so sometimes I'd have to wait for a table or equipment and it generally felt less efficient than I would like.
2017-05-02
Justin was great. Very patient and attentive, even though he was sometimes handling several appointments at once. He always wanted to make sure I was doing the exercise correctly.
2017-05-01
I've had a couple people help me while I'm here and everyone has been excellent.
2017-05-01
Sacha
2017-05-01
Sasha and Justin were both extremely helpful in getting me set up with exercises and ensuring I had the proper form throughout the multiple sets. They are both very friendly too!
2017-04-29
I worked with a variety of aides, and found them all to be superb at their jobs. they take the time to know your name and what you're meant to be doing, and will give pointers as needed. They're also unfailingly cheerful and polite.
2017-04-28
Macy/Meek
2017-04-28
Lindsay and Mahul are amazing employees and people. Encouraging, knowledgeable, and overall, terrific.
2017-04-28
at times i thought there was too much activity in the space, too busy
2017-04-27
Don
2017-04-27
Patrick and Yat were my techs--the best
2017-04-27
The staff was extremely helpful.
2017-04-27
Always had excellent experience in terms of friendliness, attentiveness, etc.
2017-04-27
The elevator sometimes takes a long time
2017-04-27
I have been in and out of physical therapy facilities in NYC and Boston for many years because of ongoing pain conditions - this facility is run very well.
2017-04-27
Ashley Rozek. Couldn't be better
2017-04-27
Lindsey and Felix are excellent.
2017-04-26
Felix<br />
Mehool<br />
Linsy
2017-04-26
Both Chesca and Tyler were fantastic!
2017-04-26
Tyler, Jess, Cesca
2017-04-26
Don Squire
2017-04-26
Justin Haworth- I've made definite progress, and Justin knows what he is takling about and is fun to work with. Very frequently he has several other folks scheduled at the same time and I felt like I had to work to get his attention, which could be frustrating.
2017-04-26
They were always very pleasant and knowledgeable.
2017-04-26
Consistent in attention to detail and care
2017-04-25
Josh is great to work with it. His pleasant personality and care to how I'm doing is much appreciated.
2017-04-25
Patrick - very attentive and professional.
2017-04-25
if I had to go get therapy once again, this would be the go to place.
2017-04-25
Everyone has been terrific
2017-04-25
Yatnery Almonte
2017-04-25
I worked most with Yat. She was great! she was always there when I needed the next exercise and gave me lots of helpful tips. I also worked with other folks.
2017-04-24
Felix, Mahul and Man were all excellent and fun to work with. They all were helpful in teaching me exercises, challenging me and pointing out how I could improve my techniques.
2017-04-24
Alexa - she was fantastic!
2017-04-24
Joong was great! He seemed very knowledgeable and tried a lot of different approaches to diagnosing just what was wrong with my elbow.
2017-04-24
michelle tyler cesca jess
2017-04-24
Ashley was very knowledgable and thorough. She was able to focus on my needs while managing her patient load. She was good to progress my exercises, etc while I improved to challenge me yet maintain work for my current ability level
2017-04-21
Ty and Francesca are always on top of things
2017-04-21
They were all really nice.
2017-04-21
Everyone is always warm and friendly, the space is clean, and the environment is pleasant. In my many months of visits, I've never had a negative experience.
2017-04-21
Matt was great!
2017-04-21
All techs/aides were always helpful and made sure I knew how to perform the movements correctly.
2017-04-21
All techs/aides were always helpful and made sure I knew how to perform the movements correctly.
2017-04-21
Felix, Lindsey, Mehul - all super friendly, knowledgeable, and motivational.
2017-04-20
Yat is a funny girl who lightens my day every time I come to rehab. Yat provides a levity in times of pain and I always look forward to seeing her when I am in session. She is a valuable member of the Spear team and I applaud her kind ways.
2017-04-20
I'm not good with names but overall everyone is always courteous and helpful.
2017-04-20
Superfun environment, and such wonderful help. Incredibly equipped.
2017-04-20
Good!!!
2017-04-20
I think I worked with everyone at one point and they were all really helpful. I never had to wait around long between exercises, and they were each mindful of my posture and attentive when I needed help.
2017-04-20
Very friendly and happy staff
2017-04-19
Great friendly staff. They were very attentive.
2017-04-19
they were all so friendly!
2017-04-19
Ryan - Listened to my problem and related to the injury
2017-04-19
Louisa - no complaints!
2017-04-19
David, Lindsey and team made all of my appointments fun and productive. I looked forward to coming every week!
2017-04-19
fantastic! everyone was personable, kind and incredibly helpful
2017-04-18
Justin, the tech I worked with the most, is amazing. Super encouraging and motivating!
2017-04-18
Yat was always so incredibly helpful with everything. She always made every session fun and enjoyable while still working me so I could be stronger. It was a pleasure to work with her.
2017-04-18
Macee was usually the person who helped me, and she is delightful.
2017-04-18
everyone at the facility is great from the friendly greeting as you first arrive at the front desk to the therapist and assistants. They work to make everyone at ease and to feel as if you and your treatment is important to them.
2017-04-18
Staff was always positive and helpful
2017-04-17
Meek (? sorry if spelt your name wrong!)<br />
<br />
Meek was great. He was attentive and had a great sense of humor about the work. I appreciated knowing that in the middle of the exhaustion, Meek added a bit of humor to the experience. He was helpful, always answering my questions and making sure I had something to do.
2017-04-17
All the Techs were amazing! Helpful, friendly, energetic! Excellent with the exercises! Fully engaged! Great team!
2017-04-17
Jess and Michelle were really wonderful throughout my rehabilitation process.
2017-04-17
I don't remember names but the woman at the front desk was extremely helpful with payments and understanding how much I owe per visit. Getting in was quick and the tech/aides to the PT's were all nice and helpful.
2017-04-14
FLEX IS THE MAN!!!
2017-04-14
Sasha, wonderful.
2017-04-14
Sasha, wonderful.
2017-04-14
Everyone is very helpful and friendly.
2017-04-13
Alexa<br />
Was amazing and very helpful with my exercises . She was very professional with an uplifting attitude.
2017-04-13
I had interaction with several techs and it was always a pleasant experience.
2017-04-13
Everyone was very kind and helpful
2017-04-12
Very friendly and reassuring environment. Not having had PT before, there was a lot of new stuff to learn!
2017-04-12
Zach Rosenberg was really good at showing me the different exercises. Super patient and thorough
2017-04-12
I just walked past the front desk each time I visited. I did not wait in the waiting area. The treatment area was pleasant. I don't recall the name of the aide's that assisted Nina, but both (female) were great!
2017-04-12
Samantha did an amazing job, as well as everyone else who assisted.
2017-04-12
Francesa worked on mostly and i adored her so much. I had some of the other techs they were all great and I had comfort with doing each exercise
2017-04-12
elaine is an angel.<br />
<br />
some tech aides are lovely some seem like they dont particularly care. mostly lovely.
2017-04-11
0 wait time / 10 friendly
2017-04-11
Jess
2017-04-11
Johanna, Maycee, Shameek, Justin, Cedra, Sasha
2017-04-11
Great environment especially at unholy times in the morning
2017-04-11
Lisa is the best!
2017-04-10
Deanna. Very nice and helpful and has a good sense of humor.
2017-04-07
Orsi and Eli were both fantastic, and spent the most time with me over the past year. They provided invaluable pokes to the stomach when I got lazy, especially with pilates. I'm really going to miss that part of my week. I miss Ryan, too - he was my planking buddy. I hope Joelouis and Sylvia are doing well at school. I think they're all going to do very well if they stick with a career in the field.
2017-04-06
justin farnsworth - great. good energy, worked me hard, boosted confidence in injury, got better - did the trick.
2017-04-06
Matt was excellent. Very professional and knowledgeable. He answered all my questions and was very helpful throughout my treatment.
2017-04-06
Tyler, Jess, Michelle
2017-04-06
Justin/Gina and others were knowledgeable and helpful assisting with exercises and making SPEAR a fun place to go through the PT process.
2017-04-06
Joe and Rachel. There was never a bad experience.
2017-04-05
Amazing - thanks Tracy and Jason!
2017-04-05
Tyler Rodriguez was superb!!! But when I had the other aides, they were very good too.<br />
<br />
As for wait times, I would just go in and start my exercises.
2017-04-05
All staff was great.
2017-04-05
David and Lindsay couldn't have been more helpful and informative and considerate. Good listeners.
2017-04-05
group trearment area is awful crowded, close, noisy. I was treeated in aprivate room which met my needs. Jason Kang is an excellent PT and brought me back to life, you might say.
2017-04-05
All of the aides were great and very helpful.
2017-04-04
Space is small, but not an issue.
2017-04-04
Michael Virgile
2017-04-03
wonderful Ninia and accompanying staff, Jessica, Michelle and Ty.
2017-04-03
All good experiences
2017-04-03
Matt Hastings. At Matt's request,Austin also took time to show me how to tape my foot for some pain I was having there.
2017-04-03
Everyone at the desk is incredible. They somehow remembered my name after the first visit, and they were always welcoming.<br />
<br />
Orshi was very knowledgeable. She was encouraging and helped supervise my exercises.
2017-03-31
Greatest PT atmosphere I've ever experienced.
2017-03-31
Never had to wait. The techs are always very knowledgeable, helpful, and funny - very important!
2017-03-30
Alyssa was always friendly and attentive whenever I worked out with her.
2017-03-30
Amanda has been thorough and patient
2017-03-30
Jason - Motivates you well and shows very good techniques on exercises.
2017-03-30
All were fantastic
2017-03-30
Joe, Rachel, Ann Marie
2017-03-30
Francesca and Tyler--both super encouraging and attentive. I always felt secure and in good hand with them. And they always had good words of support!
2017-03-30
Francesca and Tyler--both super encouraging and attentive. I always felt secure and in good hand with them. And they always had good words of support!
2017-03-30
Everyone is excellent!
2017-03-29
the only thing I noticed was that sometimes I was left alone to do exercises and not really knowing if I'm holding myself in correct form. Overall, everything was great though.
2017-03-29
I always received a warm welcome from everyone at the desk every time I entered.
2017-03-29
Joe was always great! Very friendly/helpful.
2017-03-29
The techs were extremely friendly,helpful and courteous.
2017-03-29
All the aides were very nice and helpful -- Marcy, Dustin in particular.
2017-03-29
Mischelle was a fantastic aide and I want to marry her so I can introduce my friends and family by saying "this is my beautiful wife Mischelle, with an s."
2017-03-29
Jason, Elly
2017-03-29
Winnie was always very accomodating whenever I came in early or late and would set me up with either Eli or Chelsey to take me through my exercises. Everyone was always very helpful.
2017-03-29
excellent: Ashley, Michelle, Jessica
2017-03-28
Alexa, Deanna,Denise - all good experiences
2017-03-28
I rarely had to wait any time at all. I was often spotted/observed walking in and invited right back
2017-03-28
All the Broad Street staff are incredible. It is a great team with a really great attitude. It has been a pleasure to work with all of them.<br />
<br />
At some point during my treatment, I believe that each of them assisted me in my treatment and exercises. They were all attentive, supportive, and knowledgeable.
2017-03-28
i worked with most of the aides, they were all nice.
2017-03-27
Jacob. No poor experiences. The only unpleasant part of the treatment area is that its very narrow and patient needs to be very aware to avoid other patients when doing excersizes. This can distract from one's own exercisizing, which is already difficult with an injury.
2017-03-27
Everyone here is extremely nice and goes out of their way to actually be interested in you as a person rather than a patient although they are also very focused on that
2017-03-27
Sasha and Meek
2017-03-27
Rachel, Zack, Joe, Anne Marie
2017-03-27
Amy
2017-03-27
michelle cesca
2017-03-27
Anne marie I guess? Very good experience.
2017-03-27
Anne Marie- great!
2017-03-27
Anne marie I guess? Very good experience.
2017-03-27
i worked with most of the aides, they were all nice.
2017-03-24
Joe and Ann Marie. Great!!
2017-03-24
Terrific facilities and close to my home. Again, wonderful staff.
2017-03-24
very attentive and helpful
2017-03-24
Rachel and Joe are both awesome
2017-03-24
they have all been wonderful
2017-03-24
All the techs/aides were great!
2017-03-24
Janhvi and Deshonda -- I worked more with J, but they were both great. Very professional, they pushed me, they had a good balance of seriousness for the job at hand and humor. I was very impressed with both of them. Very you d and very mature.
2017-03-24
Everyone at SPEAR is friendly and made me feel welcomed. My wait time was minimal (less than 2 min) to no wait time upon my arrival and my therapist (Nina) was very understanding when I communicated with her about being late due to traffic.
2017-03-23
alexa was excellent in all respects and corrected me very helpfully...
2017-03-23
All techs were great!
2017-03-23
Lindsay and others. All very nice, helpful and supportive.
2017-03-23
Great atmosphere and great people. I worked with several techs and they all brought good insight to make sure that I was working hard.
2017-03-23
Felix and Lindsay and Mehul are the most wonderful group of people and they never stop moving.
2017-03-23
I never waited for treatment - staff was very easy to work with even when i was late. Facility excellent. Tech aides wonderful.
2017-03-22
In total I had three and unfortunately I'm terrible with names but the aides that were around during my sessions were really helpful and showed me the proper way to do all of my exercises. They were all extremely patient.
2017-03-22
Had several different girls as aides. They all were very friendly & helpful.
2017-03-22
Rebecca Jones
2017-03-22
Winnie was my principal therapist. A number of other people whose names I didn't always catch also helped. I definitely remember Chelsey. There were others.
2017-03-22
Ty professional, patient, kind. Explained exercises clearly.
2017-03-22
Laura and all of the staff/techs were outstanding.....attentive, friendly, accomodating, expert.
2017-03-21
Sarah, Zach, and Joe were all really encouraging and fun to work with.
2017-03-21
terrific experience.
2017-03-21
Everyone is kind and friendly. All the therapists always had a 'hello' and a smile, even if they weren't treating me. The aides are knowledgeable and extremely helpful.
2017-03-20
Never experienced waiting time before treatment; the staff is great - always friendly and helpful
2017-03-20
I've had help from all of them. They were all great at demonstrating and explaining the different exercises. Very attentive with alignment to make sure everything was done correctly.
2017-03-20
Matt
2017-03-20
I think just about every tech helped me out and they were all awesome. Really such a nice team of people.
2017-03-20
Everyone has always been friendly and helpful.
2017-03-17
All the techs, Justin, Meek, Sasha, Macy and even some of the other PT's have always been super helpful. There are even times I don't have to ask or before I ask, the techs are right there asking what I might need. It makes my hour or so here very full in terms of getting a lot done.
2017-03-17
I mostly worked with Gueneve and Dominique. They were both extremely helpful. They were very knowledgeable in all the exercises and corrected me when necessary in a courteous manner. I found it very pleasant to have them help me with my exercises.
2017-03-16
Stephanie. Everyone was great.
2017-03-16
Joe and Zach. They were nice boys.
2017-03-16
I had several so different experiences with each.
2017-03-16
Everybody was incredibly helpful, accommodating and professional
2017-03-16
Everybody was incredibly helpful, accommodating and professional
2017-03-15
Cesca and michelle 5
2017-03-15
Mehul was very helpful.<br />
Felix was also very helpful.
2017-03-13
The aides were always helpful. It was most helpful when they would give me a few exercises to do so that I didn't have to wait too long while they were working with other patients.
2017-03-13
Orshi (spelling?) and Elizabeth.
2017-03-13
Justin, Sasha
2017-03-10
You need showers in the facility
2017-03-10
Kaitlin -- very helpful, very understanding, supportive, encouraging, listens to what I am saying
2017-03-09
Patrick was good
2017-03-09
Jen, Josh, Nicole were very attentive and polite.<br />
Natalia, another PT, helped me too and she was wonderful.
2017-03-09
Nichole and Josh. Good experiences. Helpful, attentive.
2017-03-09
everyone is always very helpful cheerful and in a good mood which actually makes the training fun
2017-03-08
Cesca (sp?) was very engaging and never kept me waiting when guiding me through my exercises. She and Nina worked well together to handle multiple patients at once when needed.
2017-03-08
Elizabeth
2017-03-08
Cesca, Michelle, and Tyler were all wonderful techs and great supports :)
2017-03-08
not sure,all good
2017-03-08
Getting out of the front door is annoying.
2017-03-08
It's great to be in an upbeat atmosphere where the staff looks like they're all having fun with each other and with the clients (music, theme days, etc.), and also genuinely like to work together. The PT techs / aids were all very helpful and friendly.
2017-03-08
Cesca and Michelle the two of them were wonderful and I loved them
2017-03-08
Justin and Macy are awesome.
2017-03-08
Justin and Macy are awesome.
2017-03-08
Everyone I've worked with at Spear has been fantastic and welcoming. Leaving is so bittersweet! The staff is friendly, helpful, and makes coming to physical therapy enjoyable. This is the only physical therapy practice where I look forward to my appointments!
2017-03-08
never ever had to wait...Justin
2017-03-07
SOMETIMES ANDREW WOULD GIVE ME DIFFERING ADVICE THAN MY THERAPIST.
2017-03-07
various - all very nice and helpful
2017-03-07
Several - all jumped right into my program and were very helpful.
2017-03-07
I think they are both very good, but seem a bit over worked. I think one more aide would mean they would have more time making sure exercises are done properly.
2017-03-06
Dominica<br />
Shonda
2017-03-03
It depended on the day. All were very knowledgeable and helpful. And user- friendly.
2017-03-03
I appreciate that if there was ever a time that I was waiting for my therapist to assign a new exercise, that an aide was always around to help guide me to the next exercise. They really keep an eye out and help make my visits as speedy as possible.
2017-03-03
Sreve; great experience
2017-03-02
laura was great and very focused on my improvement. she was really technically knowledgeable as well and really helped explain the physiology of my back pain. very helpful
2017-03-01
jason, elle were both excellent very helpful and encouraging. they both demonstrated the excercises very well and crtiqued my form making sure i was doing all my excersizes and streches correctly.
2017-03-01
Jahnvi and Domenica are wonderful!
2017-03-01
Everyone was always very friendly and helpful, in particular Dominica, Deanna, Deshaunda and Jahnvi.
2017-03-01
Everyone was very nice.
2017-02-28
Felix was always very helpful and showed me a bunch of exercises. I think I only worked with Lindsay a few times, but she was helpful as well.
2017-02-28
The staff at the front desk would always keep my updated on my insurance status, provided that there were any issues.<br />
<br />
Although at moments it seemed that the treatment area was crowded, I did not feel that it impeded my level of care or my time. If anything, I was given more care time than I could have expected -- each and every session.<br />
<br />
Given above, I think it reflects the degree of friendliness and courtesy of everyone that worked with me.
2017-02-28
Space could be bigger for the amount of patient during the busier times. Orsi and Ellie were very helpful!
2017-02-28
Rachael - helpful, friendly<br />
Joe " "
2017-02-28
Bigger lockers would be good!
2017-02-27
Bekka, Joe, Rachel, Ann-Marie all were very helpful, easy to work with. pleasant experience.
2017-02-27
If aide means Felix or Lindsey... they were both so helpful and courteous the whole time.
2017-02-27
Had a few different techs and they were all very knowledgeable and helpful. They always approached me with a smile and a nice greeting.
2017-02-24
Everyone was friendly and helpful
2017-02-24
Melanie is saucesome. Always smiling and motivated me to keep doing my exercises. Never waited long even though I showed up late on a few occasions.
2017-02-24
all were great
2017-02-24
Sasha / Meek: both really good.
2017-02-24
Front desk staff and the aides are always friendly and helpful!
2017-02-24
Lot of typos / grammar errors in the paperwork I needed to fill out for the 1st visit. Minor comment.
2017-02-24
Cathy was really good about listening to what the pain was, what my goals were and working with my lifestyle to make treatment as effective as possible.
2017-02-23
never a wait for treatment. Always prompt
2017-02-22
I like how they always let me start my exercises early if I came early. Felix and Lindsay were amazing and always helped out if Jason was with a patient.
2017-02-22
Orsi and Valerie - both excellent, very friendly, demonstrated exercises well. <br />
<br />
Treatment area can get a little crowded and often too hot.
2017-02-22
the whole team have been fantastic.
2017-02-22
Linds is the best!
2017-02-22
everyone was terrific
2017-02-22
Andrew was very helpful.
2017-02-21
Everbody at the front desk, especially the butterscotch.
2017-02-21
misa Justin,andrew,Yat were awesome
2017-02-21
Assistants (or people in training also very helpful and friendly
2017-02-20
Francesca (Chessie) and Tyler (Ty) - They were both FANTASTIC. They were always friendly, encouraging, and provided me with great instruction when doing my exercises. They made my physical therapy exercises a pleasure!
2017-02-20
The entire staff is wonderful at this location. Everyone is super friendly and helpful.
2017-02-20
Melanie was terrific. She explained what I needed to do and gave me a home program to do between visits were were helpful and I believe that helped to accekerate my recovery.
2017-02-20
Kelly was awesome and super attentive. Any time I was nervous about a new exercise she was right by my side helping me get through it.
2017-02-17
I think I had everyone at one point or another. All excellent.
2017-02-17
My experience working with techs/aides was absolutely fantastic. I worked most closely with Francesca Tatti, Tyler Rodriguez and Michelle Sabogal, and each were knowledgable, helpful, attentive and very courteous. They were all a pleasure to work with.
2017-02-17
Justin was very nice!
2017-02-17
Linsdey and Felix. Both were very well and new all of the motions/exercises. very helpful
2017-02-16
Tech/aides were supes friendly and supportive in the way one would expect one's torturer to be. They scare me so!
2017-02-16
All the techs who assisted were excellent; Kelly, Andrew and others.
2017-02-16
Very knowledgeable, friendly, helpful, and they make it fun.
2017-02-16
Kelly, Robert, and others whose names I don't remember -- all excellent
2017-02-16
Dominica/Deshaunda are awesome!
2017-02-15
I think I had everyone at one point or another. All excellent.
2017-02-15
a/c joint issues (shoulder)
2017-02-15
Orsi was professional, kind and encouraging.
2017-02-15
Janhvi and Deshaunda assisted Caitlin and were both excellent.
2017-02-15
Matt and Justin and Macee were very helpful.
2017-02-15
Matt, a trainee to be PT, is excellent
2017-02-15
Everyone at Spears was so friendly, welcoming and genuinely interested in making every visit a great experience. Avala at the front desk, Justin and Maycee helping out during my visits and Matthew the intern were all great.
2017-02-14
Alexa, Janhvi, Deanna, Deshaunda - excellent assistance and guidance with physical therapy activities.
2017-02-14
See above for front desk comment. I never had a wait; when I arrived a little early, someone always greeted me in the treatment area and started me with heat/stim. The treatment area is nice, very relaxed and friendly (although sometimes I was a little chilly but no one else seemed to be, but I'm often chilly lol!) The PT people, even the ones in the room that I never interacted with but saw, were all upbeat and obvious happy in their work.
2017-02-14
All of them were excellent- Especially Alexa, Jhanvi, and Deshaunda! They are kind, patient, and so helpful. Their light-heartedness and willing ness to jump in and do the exercises with me made the PT experience really fun!
2017-02-14
Tyer, Jessica and Francesca were wonderful to work with.
2017-02-13
Joe - always very attentive and aware of when I was waiting on my next set of exercises/when I needed a table, etc.
2017-02-13
Everyone is very professional and friendly
2017-02-13
Multiple techs/aides helped out. All of them are great. Sad to have no reason to come back!
2017-02-10
Justin - excellent
2017-02-10
The techs/aides were excellent. Thoughtful & attentive.
2017-02-09
Becca was great. She was always very friendly and ready to go when I arrived
2017-02-08
Joe Losurdo
2017-02-08
elizabeth was amazing! made my session go by much faster!
2017-02-08
Rachel
2017-02-08
Abby (PT), Veronica and Eli (techs)...Awesome, frinedly, knowledgable, helpful, caring.
2017-02-07
Every single one of them were such a pleasure to be with and a huge help throughout the recovery process.
2017-02-07
There were a few of them on my various visits
2017-02-07
never had to wait and always straight into treatment which is great
2017-02-07
All of the aides are great
2017-02-06
Felix, was very helpful and easy to be around
2017-02-06
Felix is an absolute gem! So helpful and sweet and always willing to jump in to make sure everyone is making the most of their appointments. Big thank you to Felix for all of your hard work, it is always appreciated!
2017-02-06
Great all around experience.
2017-02-06
Maycee is great. Always looking to help. Unfortunately didn't catch most of the other names, but they were great too.
2017-02-06
Sometimes very crowded with insufficient space to do therapy without bumping into other people.
2017-02-05
Space is tight at Broad Street, but the trainers made it work.
2017-02-03
Justin and Meek were GREAT - attentive, knowledgeable and friendly.
2017-02-03
Dominica Bianconi & Deshaunda Borrell --both great, extremely helpful, hard working & made coming to PT a great experience.
2017-02-02
Samantha & Chris; They were both super helpful, kind, and patient. They really helped me a lot whether it was explaining the exercises I wasn't getting right or helping me correct my form.
2017-02-02
Worked with several and all were excellent.
2017-02-02
Always got into appointment as soon as I arrived. PT tech and aides were very helpful with exercises.
2017-02-01
All of the techs are very good especially Misa. He is very good in explaining how to perform each task with good form.
2017-02-01
You can't just name one tech/aide, they all work together and are super friendly. When Arielle has 4 patients, they're there to help. When Arielle yells at her clients, the aides are there to help. They're just friendly people and ready and excited to help.
2017-02-01
Justin Farnsworth and, at times, his mentee Matt Greenfield, helped me learn new techniques to strengthen my core and alleviate all pain I had been experiencing in my left knee.
2017-02-01
Misa, Justin
2017-02-01
Jessie, Franchecsia, Tyler were excellent--encouraging, helpful, always available.
2017-02-01
Nice and compassionate employees.
2017-02-01
It was such a pleasure coming here.
2017-01-31
lisa yirce
2017-01-31
See aboe
2017-01-31
Shameek, Justin, Sasha, Ced (sp?) were all great
2017-01-31
Francesca. Excellent. Very helpful.
2017-01-30
Misa - he was great. Always had the equipment for my next exercise laid out for me before I finished the current one.
2017-01-30
Melanie and everyone at SPEAR has been so helpful and kind. It made the enjoyable. THey were always encouraging and made therapy a great experience.
2017-01-30
I interacted with Ty and Jessica on most instances. They were both attentive, professional and courteous. Overall, this was a consistent experience whenever I was helped by any of the techs.
2017-01-30
lisa yirce
2017-01-28
Joe - He was fantastic. Understood each exercise well and answered all of questions quickly. It was a pleasure working witn him
2017-01-27
Alexa, Deshauna, Deanna - great attitude, always supportive, and super friendly. Made me feel like family.
2017-01-27
Michelle and Tyler, very friendly and helpful.
2017-01-27
Tyler, Cesca, Michelle
2017-01-27
Tyler and cesca wer both helpful and friendly.
2017-01-27
Ninia, Cesca, Michelle, Tyler, and Jess were all wonderful. Ill be back. And Don!!!
2017-01-27
Justin and Macy mostly, they were both great, knowledgeable and friendly
2017-01-27
lynds and felix are the best. they always set me up with exercises and made sure i was doing them appropriately.
2017-01-27
Dominica
2017-01-26
Maycee and Justin are AMAZING. Very personable and helpful. Went above and beyond to be supportive and give advice on life (aka apartment hunting). <br />
<br />
Treatment area - this location gets the job done but could definitely use an upgrade.
2017-01-26
Joshua Rieders - FANTASIC AS CAN BE!! SUPERB, CONCERNED, EXPERT - HE HAS IT ALL!!
2017-01-26
The therapists were friendly, provided clear instructions, offered specific feedback on how I did my exercises, and worked on my knee and made it feel better. I left each meeting with visual instructions on how to do my exercises at home.
2017-01-25
Joe was incredible and fun to chat with.
2017-01-25
Everyone at Spear is so inviting and friendly, and the front desk is no exception! I am always greeted with happy smiling faces.
2017-01-25
Lauren Carlton Excellent results and experience.
2017-01-25
Franscesca, Michelle, Jessica and Tyler. All excellent!
2017-01-25
Cristina and the entire spear staff were always incredibly warm and friendly every morning i arrived. Lindsay was also always so helpful with my treatment!
2017-01-25
Andrew - Very helpful and friendly!! Andrew set up the exercises prior to starting and was very helpful in offering form corrections or modifications as needed.
2017-01-24
Eli, Chelsey and Lauren provided great tech support and were very friendly at all times.
2017-01-24
Sasha, Meek, Macy, Justin and Cedra! All on point and happy to help out at any point during my sessions.
2017-01-24
Andrew
2017-01-23
Misa and Kelly both did an amazing job of assisting me in my various exercises and watching my form to make sure I'm doing them correctly.
2017-01-23
friendliest crew around!
2017-01-23
Meek was terrific. Extensive knowledge both of physical therapy and everything NBA. Often took initiative before even being asked, which spoke volumes to his level of dedication.
2017-01-23
I worked with Deshonda, Dominica, Genevieve, and others. Everyone was always a total pleasure to work with.
2017-01-23
When you walk into Speak, Arty and Chloe are always there to great you with a smile on your faces. The treatment area has different music playing all the time. It always puts you in a good mood and/or makes you laugh. Dominica and Dashaunda were my main tech/aides and they were always happy and smiling first thing in the morning. They always made me feel welcome. They were also very knowledgeable of all the exercises I was given to complete. They are always there to complete the tough ones with you (ex. planking, wall sits, etc)
2017-01-20
Dominica - Everyone was extremely helpful, fun, and friendly throughout my time here. They were diligent in explaining how to properly execute and exercise, and corrected me when I made mistakes, yet were also easy to get along with and had my back every week.
2017-01-20
Besides Stephen, I've worked primarily with Stephanie. I've also had guidance from Justin, Macy and Sasha. All were great.
2017-01-20
Everyone was great!!! Very helpful attentive and friendly!
2017-01-20
Joe and Zack, both great and helpful
2017-01-19
This center is staffed by very professional and friendly people. The atmosphere is so pleasant and upbeat, it really makes for an overLl wonderful experience.
2017-01-18
Misa
2017-01-18
Everyone has been such a delight! As I've been coming here for seemingly forever, I've gotten to know all of the aids quite well and they are knowledgeable as well as friendly and fun. I can't pick one as they've all been great.
2017-01-17
I was seen by Ana Wu. The first session was excellent. She spent a great deal of time with me and definitely worked towards resolving my issues and answering my questions. <br />
<br />
My only complain - is that the therapy area can tend to get a bit noisy/loud if there are a lot of patients around.
2017-01-17
Everyone who worked with me was courteous and attentive, as well as patient in explaining exercises to me.
2017-01-17
Kristina West was an excellent physical therapist who guided me towards overcoming a back issue in a relatively short period of time. Through her training and insight the work we did has been sustainable well after termination of PT. I highly recommend her and she is such a great person on a personal level as well! Laura Lysle
2017-01-17
Andrew
2017-01-13
Sometimes it's uncomfortable to lay on the beds right after they're cleaned because it's still wet
2017-01-13
Not sure but all the staff were attentive.
2017-01-12
Alexa's been very encouraging, knowledgeable and pleasant to work with.
2017-01-12
Sam was amazing. She is super thorough and extremely professional but makes you feel very comfortable at the same time.
2017-01-12
andrew
2017-01-12
I have been able to work with Andrew, Mark, Misa, who all help to set me up and get me started with my exercises. They are all very helpful and friendly.
2017-01-12
The Techs are awesome, funny, friendly and helpful, i was never without something to work on.
2017-01-12
Zach, Joe. Equally outstanding! Worked seamlessly with Jason. Wonderful!
2017-01-11
I have had many and all were excellent, attentive, helpful and easy to follow.<br />
<br />
The space however is small, which perhaps is inevitable in Manhattan
2017-01-11
Front desk staff were always friendly and helpful, especially with explaining health insurance details. It was a pleasant surprise to see the actual costs of appointments clearly detailed.<br />
Several tech/aide helped me out during my therapy and all were fun to interact with.
2017-01-11
I don't quite remember the names of the aides but they were all very helpful while maintaining great attitudes every time I dealt with them
2017-01-11
Everyone is wonderful!
2017-01-11
Everyone has been amazing! Chelsea, Orsi and Irene (sorry I can't remember everyone's name) have been my cheerleaders whenever I have to do the exercises that challenge me most.
2017-01-10
I worked with all of the tech/aides over the course of my treatment. All were extremely helpful and aware of my needs.
2017-01-10
leon....very good
2017-01-10
Joe and Zach were very helpful in demonstrating the exercises and were friendly and polite when my form was incorrect. They always said good morning when I came in.
2017-01-10
The positive energy and teamwork of the 44th Street team is palpable and has had me looking forward to my PT sessions.
2017-01-09
There is always someone available to help me get right to work on my exercises, to help everything run quickly and smoothly.
2017-01-09
Lindsay & Felix - Both of whom were excellent
2017-01-09
The facility is very nice - at peak times a little crowded, but still workable.
2017-01-06
Meek was wonderful to work with. He always had a smile on his face, and was always very helpful and patient.
2017-01-06
Do not remember the tech/aides names...but all were very helpful & courteous.
2017-01-06
Lexi was my physical therapist; Michelle and Jessica were my aides. They were very attentive and friendly.
2017-01-05
I worked with several during my treatment - Dashawda and Domenica were particularly great to work with.
2017-01-05
for the most part it was Joe-- always super friendly!
2017-01-05
wish the treatment areas were less crowded!
2017-01-05
Everyone was courteous, professional, and personable.
2017-01-04
cesca and tyler
2017-01-04
All the PTs and techs in the therapy area were friendly and helpful.
2017-01-04
Sarah she was very nice
2017-01-03
Bhavik Sheth was execellent.
2017-01-03
Annemarie was always super helpful!
2016-12-30
francesca, michelle
2016-12-30
Jahnvi & Deshaunda are delightful, paid close attention so I could transition seamlessly from exercise to exercise and have such good attitudes. In particular, Deshaunda's sense of humor and positivity are infectious and created an environment where I felt like I could succeed.
2016-12-30
very good experiences.
2016-12-30
Andrew and Justin were both great.
2016-12-30
I mostly worked with Felix. He was knowledgeable, friendly and helpful. Always helped me with questions or exercises.
2016-12-30
all my aides were great- pleasant, attentive, and helpful
2016-12-30
All the techs/aides were professional and helpful - in particular -- Justin, Misa. Kelly and Andrew who worked with me during my Pt sessions.
2016-12-30
Ashley has been very professional, Jessica and Michelle has been very friendly and helpful.
2016-12-30
lauren is fantastic!!
2016-12-30
Everyone friendly and knowledgable.
2016-12-30
Drew the man
2016-12-29
Staff was always welcoming and helpful, assisted with exercises, kept on track for program. Misa always welcomed me by name when I entered. Kelly and Justin always had a smile on their face and knew all patients by name. <br />
Justin/Kelly/Misa
2016-12-29
The tech (Michelle) was always friendly and welcoming and helped guide me through my exercises and stretches. All of the staff was courteous and made my sessions pleasant.
2016-12-29
All of them were very helpful!
2016-12-29
Angela always pleasant and helpful.
2016-12-29
Cathy was fantastic. Knew when to push me harder and when to get angry at me for pushing too hard. Everyone else that she asked to help me at times was always friendly and helpful.
2016-12-29
Don and Michelle
2016-12-29
Ninia (mainly) Jessica and Tyler helped out. All 3 we were awesome :-)
2016-12-29
Ninia Augustin- great experience only.
2016-12-29
Andrew, Kelly, and Justin were all great
2016-12-29
Framcesca & Tyler - both were great!!!
2016-12-29
cesca tyler
2016-12-28
I really liked all of the therapy aides, though Jeremy was sometimes a bit cold
2016-12-28
All were good. Really liked working with Lauren.
2016-12-28
Everyone is very nice and helpful.
2016-12-28
I had Francesca and several other tech/aides. All were very personable and great to work with.
2016-12-28
Jusin, Kelly and Meesa were all attentive, knowledgeable and excellent.
2016-12-27
Doesn't even feel I am at a medical place. Super friendly and laid back atmosphere.
2016-12-27
Everyone was wonderful-Don, Michelle
2016-12-23
Joe, Kristin, Annemarie are always friendly, helpful, knowledgeable
2016-12-22
Francesca<br />
Tyler<br />
<br />
Both extremely nice and competent
2016-12-22
I love the team work and positive attitudes of the Spear team
2016-12-22
Andrew - wonderful.<br />
very patient and knowledgeable.
2016-12-22
Joe, Kristin, Annemarie are always friendly, helpful, knowledgeable
2016-12-22
Every staff member here is AMAZING
2016-12-21
Everyone here is super friendly and fun to work with!
2016-12-21
Kaitlin provided outstanding care, assisted by aides who were always helpful and knowledgeable---including Justin, Meek, Macy, Sasha, and Jo. Everyone was friendly and cheerful, creating a pleasant atmosphere.
2016-12-21
Melanie was a great physical therapist. She was always very attentive and knowledgeable with a nice friendly demeanor.
2016-12-21
All of the techs were great.
2016-12-21
Every time I have come to Spear PT, I was greeted with a friendly smile by the receptionist staff. Even though I primarily work with Joe, all staff at Spear PT are helpful and friendly, whether they are simply modeling exercises or checking in to say hello and see how I am doing. Also, the staff regularly displays their joy through themed Fridays, which has always been a terrific way to end the week.
2016-12-21
The tech/aide were great.
2016-12-21
Every staff member here is AMAZING
2016-12-20
several all were very encouraging and positive
2016-12-20
The staff is wonderful and friendly.
2016-12-20
love Michele and Amelia and Jon and the everyone else who participated in my torture sessions
2016-12-20
several all were very encouraging and positive
2016-12-20
Justin- excellent! Patient, always explained exercises, and checked to make sure I was doing them correctly. Kelly was also very good. And everyone else who assisted was good. I liked the fact that it was usually the same person who worked with me.
2016-12-20
Drew
2016-12-20
Joe, Zach
2016-12-19
Justin Farnsworth, Sasha Gunther<br />
On a lighter note: During little painful time during foot massage, Justin's name was more helpful than God's.
2016-12-19
Bhavik was a great help, and very knowledgeable, felt a lot better after a few sessions. All the aides were very helpful.
2016-12-19
Drew - was an amazing experience. Very good communicator. Explained condition, therapy exercises very well. He assessed my situation very well, set out goals and showed me the way forward with my sessions
2016-12-19
Deshaunda and Domenica (awesome!)
2016-12-19
All of ths aides in the office were very attentive. They made sure to monitor you closely while you were going through exercises and helped to make adjustments ad offer encouragement.
2016-12-19
Joe at the front desk was very helpful at all times! AAAA+++++
2016-12-16
Amelia and Don were an amazing team. They were knowledgeable about the exercises and always corrected my posture.
2016-12-16
Michelle Sabogal, Jessica
2016-12-16
Great team of employees and PT's. Everyone is very helpful
2016-12-16
Sasha -- wonderful.
2016-12-15
Cedra, Gina, Justin, Meek, and Sasha have all been extremely helpful and great to deal with. They also help guide me to correctly do my exercises.
2016-12-15
Deshaunda and Domenica were both super duper awesome! Great to work with and they made it fun. Worked with Deanna a bit too and she was also top notch.
2016-12-15
The only tech whose name I know is Justin, but all the techs I've encountered are wonderful, helpful and have a great attitude.
2016-12-14
I worked with various aides-Francesca, Michelle, Tyler, and Don. They all provided superior patient care with me. They were by my side through any exercise, able to answer any questions I had, and were thoughtful coaches when I became frustrated
2016-12-14
Have worked with various aides, all of whom have been excellent
2016-12-14
Don was great. He even named an exercise after me. Michelle was very sweet and would always complement me on my form during exercises.
2016-12-13
All aides were very helpful and very attentive
2016-12-13
Christina, Felix, and Lindsey along with all of the other staff at the location were always super helpful and attentive. If I wasn't confident in the exercise they would be there to assist and reassure me as I figured out how to do the movements correctly.
2016-12-13
Steven.<br />
Was excellent. very thorough, informative and friendly
2016-12-13
Staff is always very friendly when walking in and calling me by name.
2016-12-13
Justin and Andrew are both great, they make everything easy and with sense of humour! (very important)
2016-12-13
All the aides are great
2016-12-13
five stars on all of these items - the front desk was very friendly and helpful and so were the PT tech/aides; overall it was a very pleasant environment.
2016-12-13
Sarah is the sweetest and kindest - she really helped me in this recovery process
2016-12-09
Everyone on staff was courteous and helpful, each and every session.
2016-12-09
Franchesca, Michelle, and Tyler. They were all very nice and helpful!
2016-12-09
Brooke was terrific. Very cheerful and positive. She did a good job in helping to relieve my pain.
2016-12-09
Domenic was an amazing PT tech along with his team! I always felt at home at Spear FIDI. Super welcoming and always there to assist me during my visits.
2016-12-08
Jo was awesome, super friendly, and always there to help.
2016-12-08
Jennifer, Jason, Ann Marie & Zach have been AwEsOmE. Helpful, Attentative & always instructing me with a smile.
2016-12-08
I've had several, and they're all excellent! Very courteous, helpful, thoughtful, and will do what's necessary to get the job done.
2016-12-08
The front desk was always extremely courteous and friendly. They took time to learn my name and always made me feel comfortable. I never had to wait more than a few seconds to a minute before entering the treatment area. The treatment area was always kept clean, and comfortable. I have watched almost every member of the Spear team take care and pride in the cleanliness of the treatment area, taking time to mop the floors, clean the mirrors or equipment, vacuum, and put away equipment. All of the physical therapy techs/aides were extremely professional and friendly lending a hand when needed in helping with technique, providing encouragement or making sure I was feeling comfortable while performing my exercises or getting ice at the end of my session. Lindsey, in particular was always extremely, friendly and accommodating and is one of the friendliest and hardest workers in the entire facility.
2016-12-07
Worked with most evening aides and they were always helpful and pleasant
2016-12-07
Francesca was awesome.
2016-12-07
Denise is always friendly, helpful and kind. She represents your firm very positively.
2016-12-07
Alexa was so good. I really enjoyed working with her.
2016-12-07
Michelle... always professional, friendly and helpful
2016-12-07
Extremely helpful and attentive.
2016-12-06
I received assistance from various techs throughout my time at Spear. Each tech was helpful in explaining exercises and providing any equipment that I needed.
2016-12-06
Alexa was so good. I really enjoyed working with her.
2016-12-06
Donna, Deanna, and Deshonda were great
2016-12-06
Really enjoy the Saturday hours.
2016-12-06
Justin
2016-12-06
Mike Virgile was very skilled in the particular things that I needed, and friendly and understanding when I rolled in a little late now and then.
2016-12-05
I am always seen at the time of my appointment. I never had to wait and Jason my therapist is always aware and prompt at assigning me my next exercise.
2016-12-05
Sarah she was very nice
2016-12-05
Wonderful, helpful aides; also, some of them very well dressed!
2016-12-05
I worked with a number of techs. They were all passionate about their work and were clearly keen to learn more about their profession.
2016-12-05
Never had to wait - just walked right in. Lindsey is great -- so friendly, personable, engaged, caring and capable.
2016-12-02
Tyler/Francesca/Michelle were super helpful and very friendly.
2016-12-02
I dealt with almost everyone while here, and can only report an incredible level of support and friendliness in all such interactions.
2016-12-02
Laura and Justin were terrific!
2016-12-02
I've never had to wait to begin physical therapy. All the aides were very friendly and helpful.
2016-12-01
Felix was always there to assist me and help me with my exercises. He made me feel very comfortable and always had a very pleasant manner.
2016-12-01
Ann Marie, Kristen, Anthony and Zach were all very friendly and helpful when assisting me with assigned exercises and much needed icing after my sessions.
2016-12-01
Mike Banome - great experience! very helpful
2016-12-01
I had several techs help me throughout my treatment and they were all very friendly and helpful.
2016-12-01
Lauren is always helpful, professional and enthusiastic in dealing with everyone.
2016-11-30
very prompt with starting sessions at scheduled times. little to no wait time to be seen by PT
2016-11-30
All the aids were most helpful.
2016-11-30
Extremely pleased with all of the above.
2016-11-30
The staff at 44th street are friendly and knowledgeable.
2016-11-30
Steve, great. Sasha, great. Justin, great. Others I saw less frequently whose names I don't know, also great. I really could not ask for more from staff.
2016-11-29
Everyone was very polite and had a great sense of humor.
2016-11-29
The temperature of the area is hot as hell.
2016-11-29
Lauren/Elle<br />
Every time I came in the techs always made sure to challenge me. They were very concerned about if I was doing all right during every exercise. They were very motivating at all times and I never saw them in a bad mood.
2016-11-29
Michelle, Cesca, Jess
2016-11-29
Justin - warm and supportive
2016-11-29
I worked with a ton of people over my four months here, and they are all wonderful!! I worked mostly with Francesca, Michelle, Donny, and Tyler who are all excellent.
2016-11-28
I loved the community feeling of the treatment area, and everyone, beyond pleasant, was a pleasure to interact with.
2016-11-28
Great atmosphere -- very familial and fun.
2016-11-28
Nina wonderful eperience
2016-11-25
Kaitlin Johnson. Excellent! Professional and caring.
2016-11-25
Francesca, Michelle, and Ty are super helpful and always courteous!
2016-11-23
Tyler and Francesca--both wonderful, patient, easy to work with.
2016-11-23
cesca michelle don
2016-11-23
Everyone was extremely friendly.
2016-11-23
All of the staff is friendly, courteous and very concerned with improving your condition.
2016-11-23
I love the facility.
2016-11-23
Amazing team focused on my well being and healing.
2016-11-22
Everyone was pleasant and took good care of all the patients.
2016-11-21
Elizabeth would often help with my treatment - she was great! Very observant and offered corrections and encouragement.
2016-11-21
Michael Virgile - nice, informative, patient<br />
I saw a couple of therapists and they were all really nice and helpful. Even the assistant therapists were kind and friendly. I really enjoyed my time at Spear.
2016-11-21
Most helpful, amialble
2016-11-21
Brooke David is my pt and she was very helpful caring during my visits and she has always tried to help with any questions and concerns she was very informative as well
2016-11-21
Cristina - excellent, very thorough and attentive, knowledgeable, happy to talk through symptoms and explain progress etc.<br />
Lindsay and Felix also get a shout out for being a part of my visits and treatment - friendly, approachable and interested in my progress, and on hand to guide me through things if Cristina was finishing an appointment
2016-11-21
The room sometimes is a bit congested. Too many people trying to maneuver and perform their exercises in too small a space
2016-11-21
Everyone was kind, courteous and professional. Justin in particular was very good.
2016-11-21
Exercise area was usually crowded and, at times, it was difficult to do the exercises without running into other customers. It definitely needs to be expanded for it to have the ideal conditions.
2016-11-21
Brooke David is my pt and she was very helpful caring during my visits and she has always tried to help with any questions and concerns she was very informative as well
2016-11-18
Joe and AnnMarie were very helpful
2016-11-18
Kristen and AnnMarie were very helpful
2016-11-18
laura - escellent
2016-11-18
Everyone was great! Shameek, Justin, Sasha, Arielle, Nicole, and so many others whose names I'm forgetting.
2016-11-18
Had a great experience with everyone
2016-11-18
I worked with a number of techs across my appointments, and they were all great and very attentive.
2016-11-18
all were excellent...michelle, don,tyler
2016-11-17
Deanna, Jovianna very knowledgable and pleasant,
2016-11-17
don...michelle
2016-11-17
need a changing room - priority
2016-11-16
Front desk staff not always the friendliest, sometimes didnt even make eye contact! Whilst Meek, my tech/aide was lovely, such a nice friendly helpful guy. Gave clear instructions and always so polite.
2016-11-16
Ninia Augustin - she is an amazing therapist and always made our sessions enjoyable with a friendly smile every visit :)
2016-11-16
Everyone was incredibly friendly, pleasant, and helpful.
2016-11-16
Irene and Chelsea were fantastic and always with a sense of humor. Very kind.
2016-11-16
Treatment area a bit crowded at times.
2016-11-16
the handsome dude at the front is always super helpful, knew my name after a single visit!
2016-11-16
Winnie, she is always attentive and gives good suggestions, will always correct my form so that I get the maxium benefit. Also had Chelsea, she has been a pleasure also.
2016-11-16
JUstin, NIcole, Micaela - all great experience
2016-11-15
Justin, Gina, Johanna, and Sasha were all super-enthusiastic and attentive. They were focused on technique and had positive attitudes.
2016-11-15
Kristen and AnnMarie were very helpful
2016-11-14
Mike V.
2016-11-10
very clean
2016-11-10
Amanda, Abby, Irene and Lauren were excellent.
2016-11-10
Most of the time Don was the tech/aide for my visits. Don was always very friendly and helpful and gave me great advice on form for my exercises.
2016-11-10
Michelle and Tyler (they always helped me with exercises and ice and were always friendly and attentive)
2016-11-10
Nicole was my tech and overall it was a great experience.
2016-11-10
Amanda is very professional and always has a positive attitud with a cheeful smile.
2016-11-10
The front desk was always helpful and a pleasure to work with
2016-11-10
Lauren is the physical therapist with whom I've been working. She is excellent. So is Justin, her assistant, who helps/oversees my exercises when Lauren is with another patient. He definitely goes above and beyond the call of duty in making sure I understand the exercises and keeping me hydrated.
2016-11-09
Worked primarily with Jenn and Sean. Both were efficient and were good at answering questions and explaining the treatments.
2016-11-09
Francesca michelle don
2016-11-09
The space is small so felt crowded at times.
2016-11-09
Everyone at this location was very pleasant to work with; they were friendly, professional and very encouraging
2016-11-09
Everyone who helped me was great. The ladies of Spear were great sprited
2016-11-09
Everyone was really nice and was already ready to help and point out what you were doing wrong.
2016-11-09
Lindsay and Felix were both amazing.
2016-11-09
I mostly worked with Michelle- very good/ friendly and really tried to make sure I was doing the exercises in the right way (giving tips etc).. I sometimes worked with Anne Marie and while she was nice, I felt like she didn't observe me doing the exercises as much or give as many tips unless directly asked.
2016-11-08
Encouraging, professional, understanding caring.
2016-11-08
It's wonderful that everyone addresses and welcomes you not just your therapist when you come through the door
2016-11-08
Everyone always friendly and professional. Never felt rushed but also felt like my time was respected and that I was able to get the care I need in the time limitations I did or didn't have.
2016-11-08
They have been amazing! Patient, helpful and always a positive energy and smile in the mornings which made my exercises more enjoyable
2016-11-07
N/A
2016-11-07
I had a couple but primarily Don and Michelle. Don took an interest in my condition and was very helpful making sure I stayed on regimen. Michelle and I only had a couple interactions but she was friendly and effective.
2016-11-04
Omg, all of the tech aides were really really fantastic. Everyone was so impressively, above and beyond friendly, nice, and helpful. I really appreciate to all the attention that was paid to making sure I understood each of the exercises, the willing and friendliness to re-explain exercises and help me make sure I was doing them correctly. I would list the aides by name but I am afraid I would forget someone and every single one was really delightful, thoughtful, and helpful. I was impressed how everyone knew all of the exercises and that I could ask any of the aides for help and they were all able and willing to help me. I can not express enough how wonderful the environment.
2016-11-04
Michele is very professional and just a pleasure to work with.
2016-11-04
I had the pleasure of working with all the PT tech/aides and I love them all. Let's face it, PT can be quite arduous but I looked forward to going and working with them all. It felt like family.
2016-11-03
Everyone was wonderful.
2016-11-03
Mike Virgile was extremely attentive and supportive. Made the recovery quick and enjoyable.
2016-11-03
Jennifer Rmos is very professional and knowlegeabe
2016-11-03
The reception staff/front desk personnel have always been highly professional and very helpful and polite whenever I needed to ask questions or book future appointments.
2016-11-02
Dianna, excellent!
2016-11-02
Justin
2016-11-02
I think the facilities could be updated. They are a bit run down and kinda out of date.
2016-11-02
Ann Marie (sp?) helped me often and she was always super nice and helpful. She explained everything clearly and answered all my questions.
2016-11-02
sasha very helpful
2016-11-01
The PT aides are great!
2016-11-01
Felt a little neglected at times.
2016-11-01
Sean was very knowledgeable and a pleasure to work with.
2016-11-01
They were great. Always helpful and caring....and happy
2016-10-31
Aides were excellent and well versed in teaching the assigned exercises.
2016-10-31
You have enough staff that there is never a wait. The facility is very clean and the aides work at that.
2016-10-28
All the tech/ aides are very pleasant and helpful.
2016-10-27
The staff was tremendous!
2016-10-27
Eli Guy -- excellent!
2016-10-27
I think I saw most everybody at the Broad Street office! Without exception, they were kind and helpful and funny and really, really good at what they do
2016-10-26
Lindsay<br />
Justin
2016-10-26
Ninia was absolutley wonderful. She was kind and encouraging. She took time to explain my injury and did extra research regarding my questions. She knew when to push me and when to hold back. I would highly recommend her to anynone. Francesca, a TA, helped me a lot. She was also warm and encouraging. Nina at the front desk always greeted me with a smile and remembered my name! All around great team!
2016-10-26
Treatment area a little too crowded
2016-10-26
Phaeleau
2016-10-25
All very good. Macy very professional, checking on my form during the exercises, Shameek very kind always, and helpful.
2016-10-25
kristina west. excellent!
2016-10-25
Deanna, Deshaunda
2016-10-24
Lindsay and Justin are the best. They helped me when I needed it. they are very caring people.
2016-10-24
All of the aids/techs I worked with with extremely friendly and very helpful.
2016-10-24
Meek provided a seamless partnership with Nicole to complete each session
2016-10-21
all visits were positive even though it took a while for my injury to improve.<br />
handover from David to Dom was handled well
2016-10-21
Lauren Carlton
2016-10-21
-
2016-10-20
Lindsay Nixon is awesome. Thank you Lindsay for being there to explain exercises, for your kindness and your wit. Your presence always made my visits even more enjoyable, even in the biggest pain.
2016-10-20
Jacob Weismann
2016-10-20
i enjoyed working with Ninia, Cesca, Michelle and towards the end of my PT experience Tyler. They were all very knowledgeable and skilled which was very reassuring. It took a while before I began reaping the benefits from the exercises, but the team and I always moved forward. They were all very supportive. Nice, too!
2016-10-20
francesca
2016-10-19
I was recommended by my surgery doctor to Justin. Turned out pretty good choice.
2016-10-19
- Don <br />
He is excellent tech/aide guy. He had always eyes on me while I am on exercise to make sure I am doing it right. He would set me up and explain the procedure thoroughly. I thank him a lot.
2016-10-19
Orshi was a wonderful tech. She was very patient while helping me along with exercises and always ready to assist with ice and stim.
2016-10-17
Layren
2016-10-17
Justin, Meek, and Sasha. All three were super helpful and friendly, and helped make PT enjoyable.
2016-10-17
Lauren Carleton
2016-10-16
Francesca - very friendly and helpful.
2016-10-15
Chelsea
Q3. Your Physical Therapist
| Strongly Disagree | Somewhat Disagree | Somewhat Agree | Agree | Strongly Agree | |||||||||||
| 1. Can view things from my perspective (see things as I see them) |
|
|
|
|
|
||||||||||
| 2. Asks about what is happening in my daily life |
|
|
|
|
|
||||||||||
| 3. Seems concerned about me and my family |
|
|
|
|
|
||||||||||
| 4. Understands my emotions, feelings and concerns |
|
|
|
|
|
||||||||||
| 5. Clearly explains my condition/injury to me |
|
|