Patient Education

Spear Survey Results

The following is a real time report from our surveys database.  All responses are unedited.

Discharge Survey Results

Q1. Access To Care
  Poor Fair Good Very Good Excellent
1. Ease of scheduling your appointments
0% (6)
0.6% (94)
3.4% (528)
16% (2482)
80% (12422)
2. Courtesy of person who scheduled your appointment
0% (4)
0.2% (29)
1.4% (215)
10.1% (1573)
88.3% (13711)
3. Our helpfulness on the telephone
0.1% (19)
0.5% (84)
3.2% (503)
14.3% (2226)
81.8% (12700)
4. Our promptness in returning your phone calls
0.4% (66)
1.2% (182)
4.6% (710)
15.6% (2426)
78.2% (12148)
Comments (describe good or bad experience)
5737 responses (click to view)
Q2. During Your Visits
  Poor Fair Good Very Good Excellent
1. Courtesy of staff at the front desk
0.1% (16)
0.5% (77)
2.9% (456)
14.3% (2214)
82.2% (12769)
2. Length of wait before going to the treatment area
0% (4)
0.1% (21)
1.6% (244)
9.7% (1511)
88.5% (13752)
3. Comfort and pleasantness of treatment area
0.1% (8)
0.4% (62)
3.3% (515)
14.4% (2232)
81.9% (12715)
4. Friendliness and courtesy of physical therapy tech/aide
0.1% (11)
0.1% (9)
0.6% (87)
5.1% (787)
94.2% (14638)
Please provide name of your tech/aide (describe good or bad experiences)
7537 responses (click to view)