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Patient Education

Spear Survey Results

The following is a real time report from our surveys database.  All responses are unedited.

Discharge Survey Results

Q1. Access To Care
  Poor Fair Good Very Good Excellent
1. Ease of scheduling your appointments
0% (8)
0.6% (126)
3.3% (653)
15.5% (3101)
80.6% (16181)
2. Courtesy of person who scheduled your appointment
0% (5)
0.2% (37)
1.4% (276)
9.7% (1954)
88.7% (17797)
3. Our helpfulness on the telephone
0.1% (24)
0.5% (103)
3.2% (634)
14% (2807)
82.2% (16501)
4. Our promptness in returning your phone calls
0.4% (81)
1.1% (226)
4.4% (882)
15.4% (3088)
78.7% (15792)
Comments (describe good or bad experience)
7425 responses (click to view)
Q2. During Your Visits
  Poor Fair Good Very Good Excellent
1. Courtesy of staff at the front desk
0.1% (19)
0.5% (97)
3% (611)
13.8% (2779)
82.5% (16563)
2. Length of wait before going to the treatment area
0% (4)
0.1% (30)
1.6% (319)
9.8% (1973)
88.4% (17743)
3. Comfort and pleasantness of treatment area
0% (10)
0.4% (81)
3.2% (638)
13.9% (2785)
82.5% (16555)
4. Friendliness and courtesy of physical therapy tech/aide
0.1% (12)
0.1% (11)
0.5% (108)
4.8% (965)
94.5% (18973)
Please provide name of your tech/aide (describe good or bad experiences)
9610 responses (click to view)