Spear Survey Results

The following is a real time report from our surveys database. All responses are unedited.

Discharge Survey Results

Q1. Access To Care

Poor

Fair

Good

Very Good

Excellent

1. Ease of scheduling your appointments

0% (0)

3.7% (7)

17.4% (33)

78.9% (150)

2. Courtesy of person who scheduled your appointment

0% (0)

1.6% (3)

8.4% (16)

90% (171)

3. Our helpfulness on the telephone

0% (0)

2.1% (4)

13.2% (25)

84.7% (161)

4. Our promptness in returning your phone calls

0.5% (1)

0% (0)

4.2% (8)

16.8% (32)

78.4% (149)

Comments (describe good or bad experience)

69 responses (click to view)

2012-02-21

the receptionists are always very attentive.

2012-02-20

Great-am on the way to recovery - know what exercises to do - liked Kasey a lot

2012-02-17

great customer service, always friendly, accomodating

2012-02-09

excellent experience
I dont agree with your policy of only booking three weeks in advance

2012-02-02

Helpful and concise.

2012-01-25

every one was very, very nice and professional. I felt so much better now thanks to great PT.
And Raj makes the best coffee in the world!
THANK YOU, ALL!

2012-01-25

good experience

2012-01-18

Although Nancy emailed the acctg dept and ccd me I am still waiting for a stmt of account listing:1- all the dates of service with the copay amount I paid and each individual balance per treatment date still outstanding. I hate owing money and United/Oxford has sent me a notice saying they were billed twice for a certain date. In addition, I wanted to send all the remaining checks once I get them in the envelope with your copy so all is done at once.

2012-01-11

reminder calls were supposed to go my cell but kept reverting back to my home even though I fixed it several times with the front desk.

2012-01-06

I loved everyone at the front!! They were all amazing, caring and very helpful and informative.

2012-01-05

I had initial trouble making contact. But once I did, everything was perfect.

2011-12-23

Always very polite.

2011-12-22

Therapy sessions were thorough and the degree of difficulty adjusted according to situation. Therapist was very knowledgeable about anatomy and dynamics of particular ailment

2011-12-21

My experience at Spear was excellent on every aspect from scheduling an appointment with the front desk staff, getting help with my excercises from the PT aides.

2011-12-16

All good except I HATE the recorded reminder calls

2011-12-13

Very friendly environment

2011-12-06

very good and helped with my injury to feel confident to use my ankles again

2011-12-06

Raj is so helpful. Hes my morning guy He always corrected me when I wasnt doing an exercise correctly. He also always comes and greeted me as soon as I walk in and we have great conversations usually about x-factor.
Jason is my afternoon guy. He is very funny and helpful

2011-12-06

Always a good experience

2011-12-05

It was a pleasure dealing with the front desk

2011-11-30

Kacey is incredible patient and can read the limits of her clients. With me... I had trouble committing to doing my exercise. Kacey, in her own way, explained the virtues of correcting my condition by doing these exercises during my visits and at home. I have been to quite a few PTs and she is the only one who was able to make me do it and get better!

2011-11-12

Really easy, really flexible

2011-11-03

Love, helpfulness and1 promptness is the key for your sucess
Congrats to everyone
Specially Nancy she cares about people; she is such a wonterful human been!

2011-11-01

I did not comment on number four because I never had to leave a message.

2011-10-20

The staff here at Spears was wonderful to work with. I came in with a lot of pain and discomfort and I am proud to say I am leaving with the ability t0 use my limbs freely and no pain.

2011-10-18

The staff was very accomodating. It was very easy to change an appointment if necessary, or adjust by an hour or so if I got stuck at work.

2011-10-13

Very friendly.

2011-10-07

No bad experience

2011-09-16

Aside from the first time I tried to schedule appointments, I was always able to schedule appointments at the time I requested.

2011-09-15

Kasey was great! I will highly recommend her to others.

2011-09-13

wonderful frost desk staff, they were very helpful and understanding!

2011-09-13

I needed to get an appointment once. But, the day i needed was complately filled up. But the staff notified me as soon as there was a cancelation and fitted me in. Always were willing to help.

2011-09-13

very good experience went to many places your staff is very professional and caring very well educated .

2011-09-02

Everything was FABULOUS.

2011-08-23

With the exception of difficulty scheduling my first appointment, I never once had issues finding a time that fit my often busy, very hectic schedule. Days that there were concerns, my therapist, Vitaly, worked with the front desk to ensure that I was taken care of.

2011-08-22

I Have learned so much here. It has really been one of the most positive experiences if my age 59 young years. I hope to use all i have been taught here for a lifetime of wellness. It has been great. and I will miss laura but will carry everything i have learned here and put it to positive use. Thanks so much for everything!

2011-08-17

It was great.

2011-08-16

Everyone was extremely accomodating and friendly.

2011-08-16

I really appreciate the automated reminder calls.

2011-08-16

Overall very easy and excellent service.

2011-08-16

You guys are busy which is great. Mostly no problem getting the times I wanted.

2011-08-16

Someone always answers after a few rings and always helpful scheduling appointments.

2011-08-16

Perfect customer service.

2011-08-11

Pretty chill, really enjoy talking with people.

2011-08-11

wonderful experience. Higly reccomnand

2011-08-11

very friendly

2011-08-02

perfect

2011-08-02

from my referral (who is a patient Garrick Montenegro) to the receptionist, to my pt (Dave Endres). I had nothing but kind, helpful and INTELLIGENT results! THANK YOU

2011-08-02

i could go to any facility in nj or the city but with the quality of each service at SPEAR why settle for anything but the BEST. we refer everyone to your facility because the staff, therapy and thoroughness is superb

2011-08-01

scheduling was a breeze and i received better than expected customer service

2011-07-29

always professional so pleased to be here. very helpful all questioons or concerns answered.

2011-06-24

Very helpful and courteous when i had to change my insurance to worker's comp.

2011-06-24

The front desk was a pleasure to work with.

2011-06-15

Emily Figueroa was the most responsible and helpful

2011-06-15

Everyone in the front office was just a pleasure to work with.

2011-06-15

Easy access and friendly staff.

2011-06-15

Very helpful and willing to be flexible considering I have a very complicated schedule.

2011-06-15

Very warm and welcoming, a pleasure to walk in to so many happy faces.

2011-06-15

Very efficient!

2011-06-15

Good experience, all around.

2011-06-15

Front desk girl is excellent.

2011-06-15

Sam Rocks!

2011-06-15

Everyone from reception to PT was great!

2011-06-14

Melissa is so busy that one has to book two weeks in advance to get a slot. SHES TOO POPULAR!

2011-06-14

Always very easy to schedule appointments, receptionists are excellent.

2011-06-14

I never had to leave a message for a return call, calls were always answered.

2011-06-14

There was always an accommodation when I needed to reschedule.

2011-06-14

Top notch, your receptionist is as friendly and helpful as humanly possible.

2011-06-14

Everyone I dealt with was wonderful and very patient when I asked questions. I needed explanations on a few occasions. They were thorough and everyone was always courteous.

[x] hide responses

Q2. During Your Visits

Poor

Fair

Good

Very Good

Excellent

1. Courtesy of staff at the front desk

0% (0)

1.1% (2)

10.5% (20)

88.4% (168)

2. Length of wait before going to the treatment area

0% (0)

1.1% (2)

10% (19)

88.9% (169)

3. Comfort and pleasantness of treatment area

0% (0)

2.6% (5)

12.1% (23)

85.3% (162)

4. Friendliness and courtesy of physical therapy tech/aide

0% (0)

0.5% (1)

0% (0)

4.7% (9)

94.7% (180)

Please provide name of your tech/aide (describe good or bad experiences)

105 responses (click to view)

2012-02-20

lydia - excellent

2012-02-20

Kasey Johnson - very good

2012-02-17

everyone at the front desk is nice and thoughthtful

2012-02-16

All were great and very helpful.

2012-02-09

Aziza - Everything was good.

2012-02-09

Joe and Edwin and Tracy - all terrific!
lack of privacy in the set-up of the treatment rooms could be better

2012-01-26

raj and jason

2012-01-25

super friendly, always smiling and nice!

2012-01-25

jesse very helpful explAINED EVERYTHING IN a way that ican understand

2012-01-25

Aziza and Joe I worked with the closest.

2012-01-24

Aziza

2012-01-18

I worked with a lovely very knowledgable guy whose name suddenly escapes me but who recently moved with his roomy to 37th street -- who paid excellent attention and corrected my movements when i was lax. On several occasions when he wasn't there everyone else seem to pitch in effortlessly making it feel like a family. Great experience as everyone sashayed in and out with equipment and set up.

2012-01-17

Joe is excellent

2012-01-11

Aziza, Ada & Joe were all very helpful

2012-01-11

Aziza

2012-01-09

Edwin was very friendly and was attentive to when I was done with one exercise and needed direction on the next.

2012-01-06

I came four times a week and everyone was just as wonderful as everyone at the front desk. They are so informative and very helpful and friendly. This place makes you feel like your family. It's going to be very hard to leave!

2012-01-05

Aziza. Aziza was an absolute pleasure. she is knowledgeable, helpful, and made my experince at Spear very comfortable.

2012-01-05

Aziza Adana Joe. They were fine.

2012-01-05

various

2011-12-23

Aziza and aDANA

2011-12-22

Aziza was very helpful and considerate.

2011-12-22

I think I worked with Stacy and one other person whose name I can't remember both were great

2011-12-21

Aziza, Donna and Joe were great to work with, knowledgeable and were always a step ahead of me.

2011-12-16

Great staff - I had fun and feel good too

2011-12-16

Aziza and Donna

2011-12-13

Everyone was extremely helpful and nice!

2011-12-06

jessie/azziz

2011-12-06

Raj and Jason both were great. They are both helpful and are very funny

2011-12-06

Raj always took over once Carisse had to tend to other patients. He made sure I did all my exercises and always pushed me when I thought I couldnt do anymore. Great Convo's also

2011-12-06

Jared and Raj. They were very helpful

2011-12-06

Raj was great! he always assisted me with my exercises and corrected me if I was doing something incorrectly

2011-11-30

I had three. Joe was excellent. He was very friendly, courteous, and most importantly, attentive. He seemed more interested in helping me than in watching TV. I give him an A+.

Donna was good, upbeat friendly and courteous. She made me feel welcome. However, I frequently felt that I had to get her attention after I finished exercises to find out what was next.

Asisah was fair. She was not very friendly, did not make me feel welcome, and in general seemed more interested in watching television than in helping. She is a little intimidating, and not attentive. think if she focused on trying to be more friendly and helpful to the patients that she could be great.

In general, I am very pressed for time, and don't want to have to ask the techs what I should do next--I feel they should be paying attention to when I finish an exercise and should anticipate what I should do next. I don't have hours to spend here. Be ready to tell me what to do next, don't make me ask, particularly when the office isn't very busy. General comment for Donna and Asisah--focus on efficiency and making the patient feel like we are your priority and have your full attention.

2011-11-30

Kacey was the only person who really communicated with me or helped during my appointments.

2011-11-21

Aziza.

2011-11-21

Aziza

It is immaculately clean. I like that is open and we are able to see everything. There are no hidden areas.

2011-11-08

Raj was great. When Laura was with other patients he would help me with exercises and we had great conversations

2011-11-05

Adana Abrams

2011-11-03

Joe

2011-11-03

Raymond dela Cruz, Aziza, Donna = all were hopeful, courteous, with a sense of huor

2011-11-03

Edwin - Joe

2011-11-03

Joe in particular was fantastic.

2011-11-01

There were two tech aides at the 84th street, whom I worked with equally. They were both very friendly, always greeting me when I came in, were available to answer questions and pointed out when I was making a mistake with one of the exercises.

2011-10-20

Lindsey veryhelpful
Lydia very helpful
Joe - very friendly, very helpfu and great personality

2011-10-18

Everyone who works in the office is friendly and helpful. Things are very laid back and comfortable, with joking allowed, all while keeping everything professional and knowledgable.

2011-10-13

Aziza, Adana, and Joe.

2011-09-16

Donnaa and Azizza Both were helpful and patient.

2011-09-15

Joe - great!

2011-09-13

aziza was wonderful as well, she kept me on task and gave me great, constructive comments that helped me progress through my excercise program!

2011-09-13

Aziza
Joe

They were both very friendly and helpful. And always on top of things

2011-09-13

Aziza and Adana; All great experiences.

2011-09-13

jesse cullen-dupont
he is the best therapist i have ever met. he understandws my situation . he has magic hands.

2011-09-13

Michelle, Irwin, and Raj

Everyone knew my Name

2011-09-08

Lindsay/Lydia - both were extremely helpful.

2011-09-06

Adana is #1 aide

2011-09-02

Joe / Azisa - Both were very friendly, attentive and knownledgeable.

2011-08-30

Everyone made me feel so comfortable and it was really a lot of fun actually! I looked forward to seeing everyone during my appointments

2011-08-23

Aziza was very helpful, I no complaints at all

2011-08-23

My therapist, Vitaly, and the various aides were always kind, considerate, helpful and supportive as I worked with them for nearly three months worth of physical therapy. I couldn't have asked for a better experience.

2011-08-23

azisa. Awesome.

2011-08-23

Raj and Erwin - The treatment area might profit from UV/artificial sunlight and lights.

2011-08-22

Joe - he was excellent, very friendly and provided great instructions

2011-08-19

Dana, Jo was very nice

2011-08-18

Ben, Brendan, Laura and Raj - all excellent

2011-08-17

linsy

2011-08-16

Aziza - She helped me with my exercises.

2011-08-16

Karen, Donna

2011-08-16

Very good experience overall.

2011-08-16

Michelle - Improve the bathroom - otherwise, all is good.

2011-08-16

Raj. Everyone was always very pleasant and friendly. Never once had to wait.

2011-08-16

Excellent experience.

2011-08-16

Kristen

2011-08-16

Nigel and Bobby. Great and friendly techs.

2011-08-16

A few different ones, great.

2011-08-16

Joe, Donna

2011-08-11

Irwin, was awesome. Helpful an great.

2011-08-11

wonderful staff and techs

2011-08-10

one bad experience. young female aide very unresponsive, sullen, gave heat instead of ice.

2011-08-09

Everyone was great

2011-08-08

Raj and Erwin...the guys were fantastic. Every visit was a pleasure...except for the workout part :-)

2011-08-05

JOE

2011-08-04

Ben Engelhart - Ben was awesome! Very understanding of abilities and limitations of patient and he listened and provided feedback.

2011-08-02

everyone is simply wonderful!

2011-08-02

Edwin and Joe were terrific and will be wonderful PT's hopefully with the business. again everyone exudes professionalism, intelligence, approachability and poise. Bravo!

2011-08-01

Brendan Vint

2011-06-24

Israel

Very Kind, professional.

2011-06-24

Israel

Attentive and responsive to my needs. Engaging at all times.

2011-06-24

Donna and Israel

Very helpful, attentive and pleasant.

2011-06-15

Raj and Nigel
Raj and Nigel were the most helpful professional and friendly.

2011-06-15

Never had to wait.

2011-06-15

Raj
Raj is a personable, knowledgeable and always on point person.

2011-06-15

Raj
Raj provided extremely outstanding support and service with a smile.

2011-06-15

Never had to wait before going to the treatment area.

2011-06-15

Raj
Raj is the man!

2011-06-15

Raj and Nigel
Extremely helpful and attentive. Both help make the entire PT experience that much more enjoyable. Ice massages always included great conversation.

2011-06-15

Catherine.
Very friendly.

2011-06-15

Raj was great.

2011-06-15

Raj Rocks!

2011-06-15

Raj and Nigel

Excellent!

2011-06-14

Edwin

Generally good experiences.

2011-06-14

Multiple

The treatment environment is warm and friendly, it felt great to come in and work.

2011-06-14

Bobby

2011-06-14

Several aides helped me.

Each aide explained each exercise and was extremely helpful and courteous. Good team!

2011-06-14

Raj + Nigel
I felt very comfortable with everyone.

2011-06-14

Raj

[x] hide responses

Q3. Your Physical Therapist

Strongly Disagree

Somewhat Disagree

Somewhat Agree

Agree

Strongly Agree

1. Can view things from my prospective (see things as I see them)

0% (0)

1.1% (2)

15.8% (30)

83.2% (158)

2. Asks about what is happening in my daily life

0% (0)

0.5% (1)

0% (0)

12.6% (24)

86.8% (165)

3. Seems concerned about me and my family

0% (0)

0.5% (1)

18.9% (36)

80% (152)

4. Understands my emotions, feelings and concerns

0% (0)

0.5% (1)

1.1% (2)

17.4% (33)

81.1% (154)

5. Clearly explains my condition/injury to me

0% (0)

8.9% (17)

91.1% (173)

6. My therapist is skilled and knowledgeable

0% (0)

3.7% (7)

96.3% (183)

Comment (describe good or bad experiences)

85 responses (click to view)

2012-02-20

best6 pt experience i've ever had

2012-02-20

would like some acupuncture

2012-02-17

jared is very knowledgeable, informative, and understands my concern and is honest

2012-02-16

It has been the best experience. My Physical Therapist is very professional, skillful and knowledgeble in his field. I can recomment him to all my friends.

2012-02-09

All fine experiences.

2012-02-02

My experience overall was exceptionally positive, however once I noticed that the therapist did not wash their hands between treating another client and myself. While this would normally not have been a big deal, the client before me received a massage with their shirt off.

2012-01-25

she always asked how I feel, what was going on. She is absolutely great and very professional. I've met the best PT.

2012-01-24

He's a wonderful person and very good with people. He has very good communication skills and easy to talk to. He kept me at ease and made me feel better about my upcoming surgery. He knows what he's doing very well. He is knowledgable.

2012-01-18

I have had therapy on and off for other areas of my body and the last time I needed it I never went because I thought it would be a waste of time and money again. This was the BEST EXPERIENCE I have ever had--I improved and learned how to help myself with exercises in the future.

2012-01-17

It's hard to leave her.

2012-01-11

Jesse is fabulous. He is very knowledgeable and thorough and friendly as well. He made coming to PT a pleasure, and I improved immeasurably thanks to his hard work.

2012-01-06

I Love Kasey!!!!!! She is very smart and is very good at explaining things to me. She wasnt always easy on me but she knew I could do it and I loved that she challenged me. She listeneded to everyhting I had to tell her and was always patient and gentle.

2011-12-23

She's gentle yet firm in helping me. Very professional and very polite.

2011-12-22

Ray forgets this is aq professional environment at times and goofs around a little too much.

2011-12-22

Was able to deal with me on an emergency situation and seems to know what external matters would have effected that situation.

2011-12-21

Working with my physical therapist was an excellent experience, every session included atleast a 20 min hands on if not more. I admire my physical therapist's dedication to improving my condition and genuine care for her patient's well being.

2011-12-14

Extremely pleased with the level of professionalism and care

2011-12-13

Jesse is great!

2011-12-06

was very helpful and explained the excercieses and why they work and what they do

2011-12-06

Jared really tested me at PT. I was doing things that I had never tried before. I usually left pretty sore but I know it was for the better. Hes knowledge as and PT and a Personal Trainer were great both inside and out of the office. I am leaving with a better understanding of my initial injury and also leaving with new ways to keep up my strength and flexibility in the future

2011-12-06

Laura is very knowledgeable and was a pleasure to work with. She helped me tremendously

2011-12-06

Carisse really was wonderful. she spent so much time with me and always went above and beyond my expectations. Really I am leaving with a heavy heart I am going to miss her

2011-12-06

Brendan was very good at explaining what was going on with my shoulder and spent extra time making sure I understood why I was doing to exercises I was doing

2011-12-06

Ryan really helped me with my injury. Glad to say I am back to playing basketball painfree

2011-12-05

I was very satisfied with my therapist. Assisted me with my bowling. Studied my movements when i bowl. I would be happy to recommend her to my co-workers or friends

2011-11-30

Ray has been excellent--very knowledgeble, caring, attentive, upbeat and fun. He seems genuinely concerned about me and my well-being. He is also very patient and nice.

2011-11-30

The only reason I am stopping my visits is because my insurance is running out!

2011-11-12

Ray is great. Would recommend him to anyone.

2011-11-10

Sarah Tabia was an EXCELLENT physical therapist who was very sweet, empathetic and genuninely interested in both my condition and improvement. She was also interested in running itself which made our conversations very educational and enjoyable. I leave Spear Physical Therapy feeling AMAZING after just running the ING New York City Marathon. I really don't think I could have done it without Sarah's help.

2011-11-03

Sarah has been absolutely amazing, I can't praise her highly enough, and will certainly look to refer her and Spears whenever I can.

2011-11-01

Raymond did an excellent job of treating me. He increased the level of difficulty of exercises as appropriate and was very good at modifying the exercises early on when I was not strong enough to do them. He answered all of the questions I had about how I could care for my back and neck outside of PT and was able to recommend some very helpful tips.

2011-10-20

Excellent therapist and very pleasant person

2011-10-18

Ray was able to relate to where I was coming from and address all my concerns. He seemed to have a thorough knowledge of the injured area and could easily explain how the muscles interacted with each other and what was going wrong that was causing me pain.

2011-09-16

He clearly explained my injury to me and outlined my recovery process which helped me get a better idea of what I needed to do to get better and how long it would take.

2011-09-13

jesse was absolutley awesome. not only did he exibit in-depth knowledge on my condition, but he was also very understanding of my re-scheduling needs and work schedule. his prescribed excercises worked wonders! I can honestly say that before meeting with Jesse I thought I needed surgery....but not anymore! Jesse's enthusiasm and dedication to improving my condition gave me the strength to complete the rigorous program and work my way back into full health. thanks again jesse!

2011-09-13

Jesse always was pusing me and helping me regain confidense. Also, progressed well with exercises and always kept me challenged. It made me feel like I was always improving

2011-09-13

I really appreciate his helpfulness and friendliness.

2011-09-13

Brendan was very thorough in explaining exercises, what was being targeted and why it was important to my recovery. He was very positive and encouraging

2011-09-02

VERY knownledeable, always warm and friendly. Has an uncanny ability to instantaneously target the trigger points on my shoulder/arm.

2011-08-30

Ray is awesome! Always made me feel comfortable and I really felt like he knew what he was doing while making my appointments not only just business

2011-08-24

Ray is a terrific therapist. He also understands that surrounding muscles to the injury can cause discomfort and he works on them as well as contrasted to previous physical therapy that only wanted to deal with shoulder.

2011-08-23

I had an excellent experience wth Jesse

2011-08-22

Again I cannot say enough about the wonderful one on one treatmeat I have received here on both a personal and professional level. Thank you so much for making this road to recovery so much bettter.

2011-08-16

He helped me understand all the exercises and helped improve the strength of my leg.

2011-08-16

Great experience all around. Raymond really pushed me to the level I needed to get better. I improved a lot faster than I expected.

2011-08-16

I appreciate being shown a picture of the inner workings of an ankle to explain what had happened to mine.

2011-08-16

Most excellent experience.

2011-08-16

Ben is awesome and the results prove it so. Thanks, Ben!

2011-08-16

Ryan was excellent and very knowledgable with any questions and always very personable and friendly.

2011-08-16

Great PT! Very helpful and amazing!

2011-08-16

Have been in PT 4 times. This was the best yet!

2011-08-16

Caresse took her time and explained my injury and the therapy plan in detail.

2011-08-16

Jesse was excellentin his ability to see the details of how I was moving which directly affected my knee pain and how to correct it. Joe was excellent as an aide who followed Jesses's instructions and observed how I carried out exercises and corrected me when necessary

2011-08-11

Liked how my injury was kind of weird but still helped me out.

2011-08-11

Awesome therapist

2011-08-11

Laura was great

2011-08-02

I will HIGHLY reccomment Spear!

2011-08-02

Excellent service from beginning to end.

2011-08-02

I have extremely positive views of the care I recieved at SPEARS. Sad to say "good bye," but that is to be expected due to the outstanding services, not only by Ryan, but Raj, Brendan, and Carisse. Thanks and best wishes to all and thanks to Natassia for helping me with all my appointments, quickly and effectively!

2011-08-02

same as i stated above. a patient couldn't ask for more.

2011-08-01

Brendan was always on top of exactly where we left off after the last session and had a clear plan set for the day's treatment. This was over and above what I had come to expect from previous physical therapy sessions at other firms.

2011-06-24

Ray was kind and very professional. He explained my condition perfectly. He was also very social and humorous. Loved my first visit.

2011-06-24

My therapist was always supporting encouraging and patient with me.

2011-06-24

Jesse is a dedicated hard working Therapist who is interested in his patients.

2011-06-24

I was very impressed with Jackies competence, consideration and interest in my injury.

2011-06-15

Carisse Graham is the best therapist possible. She is really dedicated to her patients friendly and knowledgeable. She really helped me. I also felt that she had the willingness to do the best and more for me. The only thing I regret is to not have a one on one session every time I came. The setting at 44th Street does not allow private rooms and it is regrettable. Therefore Carisse was sometimes caring for several patients at the same time, and it is a lot to put on top of the therapist, even though she always completed her task in an outstanding manner.

2011-06-15

Brendan is a magician. he can diagnose my problem and take steps to fix pain in the shortest time and comfort for the long term. He is extremely knowledgeable and seems to always add to his already extensive repertoire.

2011-06-15

Great job as right hip pain went away. Sessions were good and informative.

2011-06-15

Ryan helped me through a challenging period in my life. He was very knowledgeable and guided me in a good and compassionate way. I am very grateful :)

2011-06-15

Best physical therapist I have ever been to and I have been to quite a few - actually feel a difference. actual progress... for once.

2011-06-15

I can't believe how effective my time at SPEAR has been. Thanks - Carisse and Brendan.

2011-06-15

Not enough room on this form to sing all the proper praises to Carisse for her professionalism, compassion, knowledge, gentle yet painful massages, her ability to explain my condition to a medically challenged patient like me. Truly feel like i am leaving a group of warm friends with Carisse at the helm. Thank you Carisse, Raj, Nigel, everyone at the front desk.

2011-06-15

Question 2 seems vague/irrelevant.

2011-06-15

All experiences were good.

2011-06-15

Ryan was great. Will recommend again.

2011-06-15

Ben rocks - A lot!

2011-06-15

Carisse was a pleasure to deal with and very knowledgeable, she made me feel of ease at all times. I felt very confident in her ability after the 1st session. She's the best!

2011-06-14

Melissa did a terrific job. she cured me. she always exuded confidence - I was very comfortable under her care. she is smart.

2011-06-14

Brendan was confident from the start that he would fully rehab me and did an excellent job. Great home exercises too. Loved the core work!

2011-06-14

I had an excellent experience with Brendan, my knowledge of how to strengthen to train for running increased greatly throughout the treatment.

2011-06-14

Ryan is the best!

2011-06-14

I definitely had a pleasant experience and would definitely recommend others and return as a patient.

2011-06-14

Ross went through the same therapy as I did, it showed his courtesy, knowledge, and motivation. I can't say enough good thinks about how he treated me. A++!

2011-06-14

If its possible to pull a good, positive experience out of an injury/surgery, Ben and Brendan did just that. Very conversational and knowledgeable with great attention to detail. Really good guys which makes it less like required phys therapy. Great instruction and support. Thanks! P.G.

2011-06-14

I am very impressed with all the therapists I saw.

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Q4. Overall Assessment

Poor

Fair

Good

Very Good

Excellent

1. Overall SPEAR-IT of our clinic

0% (0)

0.5% (1)

10% (19)

89.5% (170)

2. Overall cleanliness of our clinic

0% (0)

1.1% (2)

12.6% (24)

86.3% (164)

3. Overall concern for treating you with respect and dignity

0% (0)

4.2% (8)

95.8% (182)

Comment (describe good or bad experiences)

29 responses (click to view)

2012-02-17

ive never been to physical therapy before this so it was a good experience, learned a lot. my only comment is that i didnt realize pts work on multiple people at the same time during an appointment, its not a bad thing but it just means the hour long appt takes longer/

2012-01-18

I started at the 44th street office with Laura who was great but wanted the laser which is only available at 56th street. While I chose to cab it there and walk or take the subway home to 42nd and 11th- -- it would be great if you could have more than one laser. That was the only therapy that worked for me in the past so I searched it out.

2012-01-09

I will definitely come back should my IT band flare up again!

2011-12-21

I've gotten excellent care on every visit at Spear.

2011-12-13

Great experience overall.

2011-12-06

was a very good experience

2011-11-21

Twice when I was here, a patient here was on a cell phone and I wanted to ram it down their throat. It really pissed me off. I asked her to turn it off and she said it was important.

2011-11-10

I loved coming here. I visited twice a week for about six weeks and the courtesy of everyone was amazing. Every once in a while it seemed there may have been too many patients being seen at one time, but I never felt like a number which was really important to me. I am actually going to miss coming here.

2011-10-18

I had a great experience with SPEAR and would recommend it to any friend who suffered an injury and needed physical therapy, espeically if the location was convenient for them.

2011-09-16

It was all good

2011-09-13

i wouldn't even think about going anywhere other than SPEAR if I get injured again....the experience has been great and I'll reccomend SPEAR physical therapy to everyone I know.

2011-09-13

Great office Vibe. I had a substitute one day and didnt feel like I lost any of my training/therapy

2011-08-30

I will definitely recommend Spear to other people!

2011-08-16

My experience here was very nice and peaceful. It was always clean and the music being played calmed me down.

2011-08-16

Going from can't do one step down to doing 40 on my last visit.

2011-08-16

Great experience, definitely will recommend to someone.

2011-08-16

Great.

2011-08-11

great experience

2011-08-02

i feel the outstanding service Dan's management accumen, medical expertise and fine personal qualities. it would be an understatement to say how much i personally feel the success of my progress is due to his values and example he shows in everything he does.

2011-07-29

again i was very grateful to be with such a great group

2011-06-24

I could not have had a better experience.

2011-06-15

I WILL RECOMMEND SPEAR!

2011-06-15

No limitations Great job!

2011-06-15

Great experience overall.

2011-06-15

Ben was great to work with as well. Top-Notch team!

2011-06-15

Everyone is so friendly and seem so happy all the time. Great atmosphere. Excited and enjoy what they are doing - always smiling.

2011-06-15

Always put me in a good "Spear-It", as well.

2011-06-14

Very respectful atmosphere.

2011-06-14

If I ever have to go through P.T. again (I hope not) It will be here.

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First Visit Survey Results

Q1. At which office did you have your first visit

56th St (214)	26.7%
44th St (147)	18.4%
84th St (436)	54.4%
Madison Ave (4)	0.5%

Q2. How quickly we scheduled your first visit?

Poor (5)	0.6%
Fair (18)	2.2%
Good (73)	9.1%
Very Good (201)	25.1%
Excellent (504)	62.9%

Q3. Friendliness of the staff who greeted you and took care of you at your first visit?

Poor (0)	0%
Fair (1)	0.1%
Good (22)	2.7%
Very Good (112)	14%
Excellent (666)	83.1%

Q4. How well your physical therapist, clearly, explained your condition and future treatment plan?

Poor (0)	0%
Fair (4)	0.5%
Good (19)	2.4%
Very Good (125)	15.6%
Excellent (653)	81.5%

Q5. How well your insurance questions were answered?

Poor (3)	0.4%
Fair (16)	2%
Good (85)	10.6%
Very Good (206)	25.7%
Excellent (491)	61.3%

Q6. How well your physical therapist explained your home exercise program?

Poor (0)	0%
Fair (3)	0.4%
Good (25)	3.1%
Very Good (161)	20.1%
Excellent (612)	76.4%

Q7. What was your first impression of SPEAR?
671 responses (click to view)