The following is a real time report from our surveys database. All responses are unedited.
Discharge Survey Results
Q1. Access To Care
|1. Ease of scheduling your appointments||
|2. Courtesy of person who scheduled your appointment||
|3. Our helpfulness on the telephone||
|4. Our promptness in returning your phone calls||
Comments (describe good or bad experience)4425 responses (click to view)
2018-09-24Amazing experience here in terms of scheduling. Very easy to schedule, reschedule and cancel appointments.
2018-09-24It was extremely easy to schedule and change appointments. Hannah was very accommodating .
2018-09-24Extremely helpful on the phone, easily rescheduled appointments when needed
2018-09-24The team was amazing. I threw a few curve balls, showing up at the wrong time or on the wrong day a couple of times and they were really generous about accommodating my mistakes.
2018-09-24Staff were very professional and helpful.
2018-09-24Sarah was amazing in how she helped set up any appointments and move things around when I had to.
2018-09-24Overall A+ customer service experience from reception to therapist.
2018-09-21Every staff member that I encountered at Spear has been very friendly and helpful. I think it rare to encounter such excellent customer service!
2018-09-21A seamless experience scheduling appointments
2018-09-21Helpful and clear follow up on verifying insurance.
2018-09-21Would be good to add N/A as an option, for example I did not interact on the phone at all
2018-09-20Everything has been great, and my expectations have been continuously exceeded. Thanks!
2018-09-20Awesome all around
2018-09-20very professional and understanding of my situation.
2018-09-20Everyone here is amazing and so kind!! Gonna miss everyone. Shoutout to Ben. :)
2018-09-20More evening and weekend availability would be helpful
2018-09-20My experience was amazing. This was my first injury ever and everyone was so patient and helpful. My therapist, Chris was so knowledgeable and explained every step of the process.
2018-09-19very helpful and knowledgeable staffs; friendly and clean environment; professional service, keep up with the good work!
2018-09-19Hard to get evening appointments because it's usually all booked. I wish there were a way to book appointments online instead of having to email each time.
2018-09-19Very Nice front desk team
2018-09-18Very flexible, responsive and courteous
2018-09-18Overall, I had good experiences with the care coordinators. However I had a few instances when I cancelled appointments but they were not cancelled in the system.
2018-09-18Very helpful and accommodating when making appointments
2018-09-18Josh always worked with me to schedule appointments around my schedule
2018-09-18I had an amazing experience, everyone became like a family to me
2018-09-18Great service from start to finish.
2018-09-18all good, sometimes environment a little distracting but jason and jared both excellent, really appreciate jason's tailoring of care and got me through fragile back moments..now i am stronger and more balanced and feel better. Thanks jason!
2018-09-18Andrea was always flexible and accommodating
2018-09-18The phone reminders/confirmations for the appts were useful. And the people on the phone if/when I called were polite and personable.
2018-09-17make sure you pay here a lot of money
2018-09-17Front office staff are helpful, attentive and remember you. feel extremely welcome.
2018-09-14I had a very easy time scheduling my first appointment and getting all the information I needed for it.
2018-09-14Very good reception staff. The challenge is only that the clinic is very busy!
2018-09-14very caring staff and attentive to needs
2018-09-14The front desk staff is beyond amazing - especially Amanda!
2018-09-14Minus the time when the phones were having issues, communications were good. I would request that appointment confirmations be texts instead of phone calls, as texts are easier for me to respond to.
2018-09-13friendly and appointments were made always without error
2018-09-13I always had a good experience with SPEAR. From the start, I never had a difficult time getting appointments and I've never had a bad experience or walked out of the office in a negative light.
2018-09-13Loved Ray at the front desk and wish him the best!
2018-09-12She was very knowledgeable and thorough with her assessments
2018-09-12I have had a great experience here!
2018-09-12I didn't want to answer 4 because I've never had to leave a message.
2018-09-12cant really get a person at the 646 numberi called 834rd street to get assistance
2018-09-12Patient, kind, easy to follow
2018-09-12Tyler is perfection in manner and knowledge. I feel completely comfortable
2018-09-12Eaay to schedule and reschedule. Very friendly and efficient staff.
2018-09-12My appointments were always scheduled efficiently and easily at the end of my sessions!
2018-09-11My Second Time Around was the Cure. Thanks to Luis for getting me thru this, He is beyond his age & experience
2018-09-11I didn't really talk to people on the phone and mostly got the automated voicemails and my mom maid the appointments but overall the front desk people were nice.
2018-09-11I've been to a litany of physical therapists over my years as a recreational athlete and avid gym goer, SPEAR has been among my best experiences.
2018-09-11Excellent experience overall.
2018-09-11Everyone I interacted with was very friendly and professional. Nothing but great experiences.
2018-09-10I was always able to get the appointment times that I wanted and scheduled ahead of time. I also appreciated the reminder texts. The staff on the phone and Kristen were always beyond helpful and accommodating.
2018-09-10Getting the first appointment was a bit harder than one would have liked.
2018-09-10Did not alert me that I only had 20 sessions covered by insurance...went over by four appointments, but Spear covered two and gave a discounted rated on the final two.
2018-09-07My experience with Spear Physical center is excellent the staff, PT techs and my physical therapists are the best people that took care of my PT needs. I am a better person physically for the service I received.
2018-09-07Excellent. Lukasz was very helpful both during the sessions and with giving me materials and instructions for between sessions.
2018-09-07Everyone I've encountered has always been very helpful and cheerful. Thanks.
2018-09-07Only tried calling once to change appointment. Person was very helpful.
2018-09-07Could do a better job of explaining how the out-of-network policy works.
2018-09-07the operators especially linette was very helpful , especially on days that i was running late. they were understandable and was able to work around my schedule and almost always able to accommodate me
2018-09-07Was so easy to set up appointments and the text reminders are great.
2018-09-06great experience, better results than expected
2018-09-06Excellent customer service culture at this location.
2018-09-06Everyone was extremely nice and professional. Special thanks to Nneka for calling me to wish me a happy birthday- that was so thoughtful & sweet!
2018-09-06Excellent service. Very kind and helpful team. Very satisfied
2018-09-06Casey and Drissa are the BEST. gold stars + extra year end bonus 🎉🎉🎉🎊
2018-09-06Joe always responded to my emails promptly and worked around my schedule.
2018-09-05Called and left voicemail during company meeting, could have been more prompt in returning
2018-09-05I appreciated that the scheduling was so easy and straightforward for me.
2018-09-04The phone confirmation system briefly stopped leaving voicemail. Consider allowing patients to opt into text messages
2018-09-04Always easy to schedule appointments, and the reminder calls the day before were very helpful. The people in the office are great!
2018-09-04Very responsive staff from my first phone calls and inquiries.
2018-09-04always good when calls were answered live<br /> <br /> messages left on voicemail were not promptly returned
2018-09-04i scheduled directly with my PT - helen
2018-09-04no complaints. everyone was very responsive.
2018-08-31Very positive experience overall. Easy to schedule appointments and quality of care has been very good and professional.
2018-08-31I love this place!
2018-08-31when I first attempted to schedule an appointment with Spear had multiple challenges getting through. Was told that there were phone problems. Once I had someone on the phone, everything was very smooth
2018-08-30I had some challenges with the front desk and payment. But I spoke with someone and the problem was quickly resolved.
2018-08-30Front desk staff was helpful and courteous.
2018-08-30Always quick to get me in and make sure I get seen love the ladies at FD.
2018-08-30She was great i wouldnt change her for the world she helped me in every way and gave me the strength that i need to motivate me in every way not to give up
2018-08-30Such a great experience! Everyone is so kind and helpful.
2018-08-30Ben was very flexible with scheduling and working with my availability. Staff were always pleasant and helpful whenever I called with a scheduling change.
2018-08-29i didnt like the person's attitude when i had to cancel one of my appointments. i was simply questioned, and would have preferred not to.
2018-08-29The evening hours are extremely helpful when scheduling
2018-08-29Easier to schedule by email
2018-08-29I never was on the phone with anyone
2018-08-29excellent professional care and patience. best therapist by far!
2018-08-29Had some issues getting in touch by phone (busy/left voicemails)
2018-08-29Lexi and Kumi were always professional, helpful and assisted in my speedy recovery. They are both excellent at what they do.
2018-08-29All very friendly.
2018-08-29Reception was very helpful with scheduling appointments if I ever needed to reschedule. They were very friendly and always had a prompt way of helping me find new appointments.
2018-08-29Online scheduling would be even easier! But overall very easy to schedule new appointments in person/over phone
2018-08-29outstanding service and very easy to book/use
2018-08-28I never left a message to ask for a return call.
2018-08-28appointment reminders text to me which I like.
2018-08-28Never really used the phone but emailing and scheduling appointments while on location was very easy!
2018-08-28Fantastic positive experience
2018-08-27Compared with other similar facilities in NYC, this one is exceptionally well managed.
2018-08-27Scheduling was no problem whatsoever. Justin was very flexible and accommodating.
2018-08-27Rarely called or had to have return calls.
2018-08-27great team and wonderful service
2018-08-27The people at the front desk were amazing and very personable on day one...on the last day....they are even more friendly and helpful. Really great.
2018-08-27professional,curtious,knowledgeable and thorough.
2018-08-27Very excellent staff at the front desk. They were really helpful coordinating appointments and managing my insurance.
2018-08-24Really good atmosphere and friendly.
2018-08-24These people are so rad.
2018-08-24Very professional and also friendly! Best PT I've ever experienced!
2018-08-24lovely people all around
2018-08-24Everyone was incredibly friendly and easy to talk to
2018-08-24The front desk and scheduling staff were amazing. When I was sick, they rescheduled me, no problem and they remembered my name! I loved them.
2018-08-24This has been delightful. I had no idea shoulder pain could be enjoyable.
2018-08-24I never was on the phone with anyone
2018-08-23Front desk was friendly and always positive
2018-08-23Thank you for your flexibility in scheduling my appointments.
2018-08-23Communication between the front desk and PTs could be better. Three times I got a phone call reminding me of an appointment that had been rescheduled previously.
2018-08-23Kiara is the best. She was always super flexible and kind when I had to make changes with my hectic schedule.
2018-08-23Everyone was friendly and very helpful
2018-08-23A couple of times (in the beginning) my record seemed to get lost in a different system but once we figured that out, the scheduling process was super painless and easy.
2018-08-23All of the logistics were seamless and I was never worried about getting a timely response
2018-08-22i like the way george always varied my exercises depending on my progress. My sessions never got stale. I loved the way george always had an eye on me when I was doing my exercises. ALL the PTs and Staff were super knowledgeable and always always friendly.
2018-08-22Once or twice the automated call didn't come in, else it was great.
2018-08-22Also easy and very helpful around my ever changing schedule.
2018-08-22The front desk was always cheerful, pleasant, helpful, and accommodating. What an amazing first impression!
2018-08-21It was an amazing experience!
2018-08-21Very easy to both schedule and cancel appointments if necessary, and rescheduling is also a breeze. Very helpful phone experience.
2018-08-21It was very easy to schedule my first appointment with the front desk. After that, I scheduled appointments directly with Nicole. I really want to say thanks to Nicole for accommodating me so much in scheduling appointments. It's possible that I wasn't the easiest to work with, but Nicole always had such a great attitude. She was extremely quick to respond to emails, which made communication really easy. She was also very flexible in her schedule and very clear about her availability.
2018-08-21I had a great experience, especially when I had to move an appointment- they were incredibly helpful and accommodating.
2018-08-21Nicole is an excellent PT and SPEAR is a great place to get your physical therapy done. Really friendly atmosphere and clearly explained exercises and therapy goals.
2018-08-20Everyone was real professional, answered all my questions, and made me understand the process with ease.
2018-08-20Super convenient, everyone is so nice and helpful.
2018-08-20Everyone was very friendly!
2018-08-17Very helpful and proffesional
2018-08-17Fabulous experience overall. Every customer touchpoint from phone to reception to therapist was extremely courteous and professional.
2018-08-17All has been a good experience
2018-08-17The only reason I put very good for helpfulness on the phone is because I called a couple of times and there was no answer.
2018-08-17Fabulous experience overall. Every customer touchpoint from phone to reception to therapist was extremely courteous and professional.
2018-08-16Was first surprised by how small the workout room was but the great positive vibe you feel from the time you walk in and from all the staff and other patients, gets you in the mood to exercise even if you are having a bad day or feel tired.
2018-08-16people over phone should describe health insurance info; when i originally called for spear, the person did not return my call.
2018-08-16When I needed to set up appointment for the week after, it was always tricky to find a time that works for both of us.
2018-08-16Being able to manage my schedule with Juan over email was incredibly helpful
2018-08-16It was extremely easy to schedule my first appointment and every appointment thereafter. Everyone is responsive and helpful.
2018-08-16Great experience overall!!
2018-08-16Nothing but good things to say! Thank you!!!
2018-08-16Jamie was amazing in knowing how much to push and when I was overdoing it. All the staff were amazingly friendly and helpful.
2018-08-16I have never had a bad experience at SPEAR. I schedule all my appointments through my therapist and the automated confirmation of same is genius. My level of care is always on point so honestly I've never had question or needed a return call. I'm sure if I did, the promptness of a return call and related professionalism would not disappoint.
2018-08-15I'd have liked to get the first assessment appointment sooner - it was over a week from the time of the call, and I was in pain and stressed...<br /> Other appointments scheduling was perfect.
2018-08-15all great things
2018-08-15Even though there was a minor mishap with another patient with my name, everyone was really helpful getting my appointments in order.
2018-08-15If I left a voice message, sometimes I do not get call backs. Also, on text messages, my name kept getting misspelled.
2018-08-15Very good experience
2018-08-15A wonderful experience - from beginning to end. Christine's demeanor was surpassed only by her skill and professionalism.<br /> One improvement in the location - there are sometimes a dearth of lockers and that is a negative.
2018-08-14Great experience! Ninia was very knowledgeable about my injuries. She went above and beyond and worked on multiple areas I was having trouble with. The at-home exercises were very useful in my recovery. The entire staff is friendly and helpful!
2018-08-14Rachelle is AWESOME. I was in so much pain when I first came in, and in even worse pain after a flare up midway through our PT. She was part counselor (I was sleep deprived and in serious pain) and part physical therapist. She did everything she could to help alleviate my pain. Above and beyond. I can't thank her enough!
2018-08-14always super nice when I had to cancel last minute
2018-08-14Very professional, very accomadating
2018-08-13Excellent. I have 0 complaints about anything. Kyle was amazing in all regards with respect to access to care.
2018-08-13Juan was very easy to schedule with. No one answers the phone when you call the office, so it was difficult to rearrange visits.
2018-08-11Everyone at Spear is very nice and professional!
2018-08-10Absolutely never a problem! Wish I had some constructive criticism to make, but I don't!
2018-08-10very helpful and patient staff.
2018-08-10Great time with great folks.
2018-08-10great experience. Everyone was so helpful. I was feeling stronger within just a few visits.
2018-08-10The logistical experience with Spear was fantastic. Any time I had questions somebody was there to answer them quickly and helpfully whether it was at the facility or over the phone/email.
2018-08-09whole place is very friendly.
2018-08-09Spear Physical Therapy has very flexible scheduling that accommodates my schedule.
2018-08-09Would be easier to schedule online
2018-08-09Everyone in the office was fantastic. Friendly and helpful. Very professional.
2018-08-09The front desk was always super friendly.
2018-08-08everyone here has been amazing! I am glad I chose Spear Murray Hill!
2018-08-07Went over and above to accommodate my schedule.
2018-08-07I had a very good experience.
2018-08-07Had no issues with this at all. Very prompt and friendly process
2018-08-07always helpful, always cheerful -- ALWAYS A GOOD EXPERIENCE<br /> <br /> <br /> <br /> <br /> Always helpful, always cheerful, always a great experience.
2018-08-07It was easy. Even when it wasn't, they made it easy.
2018-08-07easy by phone or email
2018-08-07only had to make a couple of calls. every time, calls were returned promptly and questions were answered to my satisfaction
2018-08-06Online booking would be ideal for first-time visits or rescheduling, but booking directly with Physical Therapist has been a breeze.
2018-08-06I had a great time here.
2018-08-06Staff members were always very pleasant, despite technical difficulties the staff experienced with the phone lines.
2018-08-06Staff members were always very pleasant, despite technical difficulties the staff experienced with the phone lines.
2018-08-06My first appointment was accidentally scheduled at the wrong location, but they were very helpful to get me in at a location that was more convenient to where I live. From that point out it was very easy to get appointments in a convenient time slot and I appreciated the flexibility and understanding when one time train delays made me 45 minutes late to my scheduled appointment and Kristen still saw me.
2018-08-05It took a fairly long time and some back and forth to schedule my initial appointment, but everything was smooth after that.
2018-08-03Love the way they all work as a team and make us feel secure and safe with our excercises...I wouldnt change it for anything
2018-08-03Ananda is terrific
2018-08-03Everyone in the office is so incredibly welcoming and willing to help. Rachelle was my primary PT but the techs wouldn't hesitate to step in and help me out with explaining an exercise or giving me new ones while Rachelle helped out another one of her patients. I'm studying abroad and Rachelle was so proactive in preparing a plan of daily exercises for me. She wanted to facilitate my routine as much as possible and mentioned how she's only an e-mail away if I need anything while I'm abroad. My experience was a short but delightful one and I can't thank Spear and its employees enough!
2018-08-03I think you only had to ring me back once (maybe never) so 4 isn't really applicable
2018-08-02Always very polite when putting up with my last minute change of schedules.
2018-08-02always very helpful, cheery and polite
2018-08-02Scheduling time was very easy and accomodating
2018-08-02Sometimes it was hard to reach someone by phonecall to reschedule, however once I spoke with Kristen about this we communicated through email and everything was very prompt and easy to make any changes through email.
2018-08-01Can't thank everyone enough for all the support and knowledge in getting my knees back in shape and perfecting my balance. Forever grateful.
2018-08-01Great energy from all staff. Marc is kind, professional and has empathy. Marc made PT fun while also healing and strengthening my ankle. I have no pain and am forever grateful! I looked forward to PT every week and had a 360 fabulous experience.
2018-08-01The phone at this location wasn't working for a few weeks but I think its fixed now.
2018-08-01It would be great to schedule appointments online.
2018-08-01highly professional place. Top notch physical therapists and staff!
2018-08-01Phone lines weren't working well the first time I called to schedule an appointment, but after that time everything was great! Staff on the phone were very helpful! Most of my scheduling was handled directly with my therapist after the initial visit.
2018-08-01Initial visits and fax confirmation required some follow-up on our part.
2018-08-01Always accommodating when I needed to move an appointment which was greatly appreciated.
2018-08-01Good - nice to have the same PT who knows your history/injury and all of the staff is very welcoming and willing to help (good morale)<br /> <br /> Bad - Insurance issues - hard to get follow up on new script and me having to constantly follow up
2018-08-01I had to reschedule often, and Austin was extremely responsive / accomodating
2018-07-31Keep up the great job team SPEAR! You guys are awesome!!!
2018-07-31Laura made scheduling and rescheduling so convenient. She is super responsive to emails and usually gets back to me within a few minutes.
2018-07-31I liked being able to schedule appointments several weeks at a time to make sure I was able to get times that worked with my schedule. My only suggestion might be to have an online system for scheduling/changing/viewing appointments
2018-07-30Staff and therapists were always very accommodating to find convenient times
2018-07-30Excellent experience. The entire Spear staff is accommodating, professional and friendly. I felt welcome and supported every step of the way and would recommend this location to other individual's in need of physical therapy.
2018-07-30Everyone I have encountered at Spear has been incredibly helpful, well educated and nice.
2018-07-30easy and fast
2018-07-30Never had a call that needed to be returned
2018-07-30Everyone is super helpful and caring
2018-07-28it was always easy to schedule appointments with jenn, she was flexible and willing to work around any issues.
2018-07-28Would be nice to be able to schedule appt online
2018-07-27other than my first visit, it was relatively easy to schedule my appointments
2018-07-27Help me to gain the strength of my ankle. A really good therapist.
2018-07-27I was always able to email Ashley to schedule or reschedule if I had to. She even went out of her way to schedule massages for me in other locations, if there wasn't a therapist available at her location that fit my schedule
2018-07-27The whole process was seamless.
2018-07-27I had a great experience, Tyler is very very good and also very nice. I see tremendous improvements. I'm very happy I found Spear.
2018-07-27There were occasionally errors in double booking me done by the front desk, and they also scheduled my massage for a day when the masseuse was out.
2018-07-27Loved the exercises, will keep doing them
2018-07-27great training. consideratre
2018-07-26Eesa was always friendly and more than willing to help with scheduling or other questions.
2018-07-26Great experience, went from limited mobility to almost 100.
2018-07-26The whole experience was excellent. And, especially with Jamie, I felt very comfortable. She was very understanding and professional. I wish I could stay with her but I have to leave as I don't live in the United States.
2018-07-26Long wait for first apt but after that, very good.
2018-07-26Everyone I've encountered at Spear has been very friendly and helpful. Scheduling has always been very straightforward and I really appreciate the text reminders the day before any visits.
2018-07-26Sometimes had trouble when cancelling and rescheduling. Thought it was done but turned out it wasn't.
2018-07-26Austin is arguably the nicest guy ive ever met. treats every patient as if they were his own grandma
2018-07-26The day I called I had an appointment for later that day, it was flawless and easy.
2018-07-26the initial appointment was accidently scheduled at the wrong location but it was very easy to switch to the location closer to my home.
2018-07-25Great overall experience. John is an awesome therapist. I recommend Spear PT for anyone trying to bounce back from any kind of injury.
2018-07-25Team was very helpful and quick in figuring out insurance situation.
2018-07-25Wasn't told my insurance was not covered until 8 weeks into my rehab.
2018-07-25very professional. Found my old record right away
2018-07-25First time I called and left message I did not get a return call.
2018-07-25Everyone was always very pleasant to work with!
2018-07-24Lea and Joe have been very helpful with explanation of charges and schedule/rescheduling.
2018-07-24Front desk staff is great.
2018-07-24Initially I had booked via Zocdoc, and was then told by phone that that appointment was not valid. I think if you don't allow scheduling via Zocdoc, you shouldn't be on Zocdoc - initially this led to a really negative perception of the clinic which I'm happy to say was changed once I started receiving treatment.
2018-07-24return calls not applicable
2018-07-24Booking appointments was always very straightforward.
2018-07-24I also see another Therapist here and they (both Kathleen’s and the front desk) arranged for me to see both back to back each time, which made it a lot easier for me!
2018-07-23Generally good experiences
2018-07-20Everything was GREAT. I am glad that I came to Spear PT @ Penn Plaza. Love the super friendly awesome front desk staff. Psyched about the stuff that Mithun taught me. He is great.
2018-07-20All the workers are very nice
2018-07-20Wonderful Experience. It far exceeded my expectations and I went from almost no mobility to almost full mobility. Leon and the UES staff are miracle workers.
2018-07-20occasionally, messages left on VM were not returned. email with therapist proved to be successful.
2018-07-20since I was a patient before, I asked my prior therapist to help with scheduling....Phaeleau helped me....He's great.
2018-07-19Everyone has all ways been courteous and welcoming
2018-07-19This was very user friendly and accomodating with scheduling and appointment changes, my arriving early, late, etc.
2018-07-19SPEAR is absolutely amazing! They are very accommodating and helpful when scheduling appointments. All of the PTs are friendly and take the time to show you how to do the exercises, you don't feel rushed.
2018-07-18wish there were more evening availabilities but it worked out
2018-07-18The reminders help, and it's always easy to make future appointments
2018-07-18Everyone in the office was friendly and welcoming. It felt like a community of people who know you and want genuinely want you to improve.
2018-07-18Stefanie took care of the full set of appointments at the start, very useful to have that as a regular time
2018-07-18prompt and easy scheduling. and John was super responsive by email always
2018-07-18Amazing! Good Vibes, great info. Service with a smile and loads of laughs. Such a wonderful group of people from the desk to the therapy room. Thanks to everyone!
2018-07-18Very good experience in terms of access.
2018-07-17Took a while to get the first appointment. Everything afterward was smooth.
2018-07-17Looked forward to coming every day - best medical experience of my life!
2018-07-17A little hard getting through on the phone
2018-07-17Front desk was friendly but I did have problems with automatic reminder phone calls, which reminded me of non existent appointments, so I had to call to straighten things out
2018-07-17I had no issues with scheduling appoints or any other logistics.
2018-07-16The place is very welcoming and good energy so that you leave all your stress at the door.
2018-07-13Scheduling was very easy process-wise, but availability was sometimes limited. Also, it was frustrating when on crutches to not be able to use the building elevators. As a sidenote, I was offered use of elevators by building staff after I was off crutches, not sure if this is because of a staffing change or policy change. I heard that your email system was buggy -- which I think was the reason -- but it was challenging to get my exercises emailed to me.
2018-07-13Excellent experience - Nicole and the team is amazing. Always felt welcome!
2018-07-13It wasn't easy to re-schedule a sessions when I called a couple of times.
2018-07-12It would be easier to have the options of schedule your appointments online
2018-07-12I really enjoyed my experience here. After each appointment I knew I was closer to achieving my goal.
2018-07-12Very easy and simple to schedule or reschedule appointments. The front desk is always very pleasant and helpful.
2018-07-12I have had a lot of experiences where I have to reschedule my appointments and everyone has been super helpful and convenient to my schedule.
2018-07-12Scheduling directly with therapists was excellent. Through front desk not as efficient.
2018-07-12Overall an amazing experience. Everyone I worked with was super knowledgeable and extremely nice! Kyle, Jen, Camille, Lia, Jared and everyone else who just assisted me for a one off exercise
2018-07-11When I first started it was tricky to schedule but once I scheduled out a few sessions it was great!
2018-07-11Whenever I had any scheduling issues, Leah was prompt to help sort them out over the phone, and Rebecca was super helpful in person for this as well.
2018-07-11The atmosphere is very helpful, for sure.
2018-07-11I don't like the other receptionist (not Elaine). She doesn't seem polite.
2018-07-11very good experience and great staff. as long as you schedule in advance, it is a breeze.
2018-07-10Isa was very kind every time I called.
2018-07-10I was greeted with smiles and professionalism
2018-07-10The front staff is very professional. I had an excellent experience scheduling appointments.
2018-07-06Always a great time
2018-07-06Seamless for making appointments, flexible with reschedules
2018-07-06Amazing experience. Greg was great. Very technical, welcoming, and a pleasure to work with.
2018-07-05Deanna was amazing. She put me back on my foot. The best therapist ever :)
2018-07-05Booking appointments was always easier directly with Kristen as it could be difficult to get through on phone as most times there was no answer.
2018-07-05Absolutely zero bad experience with the whole staff. Everyone is friendly, nice, funny and the music in the background had me in a great mood during my sessions.
2018-07-05I have come here before to see Kristen so I felt comfortable calling and scheduling with her for my new pain.
2018-07-05if i had to cancel an appointment, i would call the location-- phones were not always answered; call backs were rare
2018-07-03I have had only very positive experiences
2018-07-03One time I had an issue where the front desk didn't give a cancellation message to my PT. But otherwise, no issues.
2018-07-03N/A for promptness for return of calls
2018-07-03Would highly recommend Spear to anyone in need of PT at any level.
2018-07-03Awesome team! Always helpful in every which way.
2018-07-02I called up Spear and they fit me into Laura P's schedule right away. (And on a work holiday, no less.) It's great how you guys are open late after work hours. This office is also right next to my work office, so it was very convenient!
2018-07-02the initial scheduling wasn't extremely clear, and there seems to be a disconnect between the front desk/reception's access to calendars and the ones the PTs maintain themselves
2018-07-02Reception personnel are great. Very helpful
2018-07-02Incredible experience with Alexandra and all staff
2018-07-02Hana is a pain. She has gotten a lot better since the autumn, so maybe I am just remembering that.
2018-07-02All the front desk staff are very helpful and patient and polite. I have had only good experiences working with them
2018-06-29Really warm, helpful staff! And lots of flexibility in scheduling.
2018-06-29EXCELLENT PHYSICAL THERAPISTS ASSISTANTS AND SERVICE. VERY HELPFUL...EVERYONE. LIVELY ENVIRONMENT.
2018-06-29I kept getting text and voice call reminders of older scheduled sessions that had changed
2018-06-29I only wish it had been possible to create a regular time slot that I was gaurenteed instead of having to schedule and hope that we could meet at my preferred time.
2018-06-29its a busy place but you guys made every effort to accommodate my schedule.
2018-06-29Very professional atmosphere and staff. Very flexible for scheduling.
2018-06-29I like the appointment reminder phone calls
2018-06-2924 hour cancellation policy is tough (especially when reminder calls come less than 24 hours before). Several times I called to ask about switching and couldn't get through to anyone, left a message and still didn't hear back. It is somewhat of a hassle having to call/schedule in person ( i.e., no way to do it online) but would be great if you could get confirmation emails for each appointment so you have a record.
2018-06-28very good experience with Alyssa
2018-06-28Seamless for making appointments, flexible with reschedules
2018-06-28Great customer experience
2018-06-28Greg always found appointment's for me, and was nice about moving times if he could.
2018-06-28I've had such a wonderful experience here. Everyone on staff was friendly, patient and helpful throughout my time at Spear.
2018-06-28Very good overall experience
2018-06-28no complaints at all
2018-06-28Super nice staff at the front desk. Adetola was always very courteous and helpful. The phone number doesn't seem to work, though. I always get the messaging system and never a person, which can leave me waiting for someone to call me back instead of being able to schedule right away.
2018-06-27Never had any issues scheduling appointments.
2018-06-27Brittany couldn't have been more helpful in scheduling appointments and the front desk would recognize me upon arrival and get me into treatment without delay.
2018-06-27The ideal scenario would have been to be able to schedule appointments online.
2018-06-27No phone contact outside of reminder calls
2018-06-27Every experience i have had has been positive
2018-06-27Ben was great about making sure I had appts scheduled. He was fantastic about helping work around my schedule to ensure I could get in enough.
2018-06-27Overall, I had great experience with everyone on the staff and facility. Also, the door security of the building were professional and excellent, too. I think there was only one time when I left multiple messages to cancel appointment but received no confirmation until I eventually called and reached someone at front desk, who quickly completed my cancellation without any issue.
2018-06-27I had a really good experience with my therapist and also love to work with his assistant Mercedes.
2018-06-27Sean has been such a good therapist that I can't live without him. We've become best friends!
2018-06-27computer system at spears wasn't working in the beginning so I wasn't getting notices and often got mixed up if appointment was at 7 or 7:30 or 8...but now it is happily
2018-06-27Great environment and culture of everyone who works here
2018-06-26Mohit was able to get me back from a setback where consecutive flights inflammed my operated on knee, and shutdown my quad for almost 2 months. The office i was going to at the time, was not able to get my quad firing again. Mohit, after thorough evaluation wanted to try cupping therapy to release some deep knotting in my quad. It made all the difference.
2018-06-26can't really say anything bad even if I wanted to.
2018-06-26Would like earlier morning avail.
2018-06-26I had a great experience during my time here.
2018-06-26Scheduling the first appointment took some time because of a system issue with trying to schedule on Zocdoc, but all my other appointments were scheduled well in advance which made it really easy, and everyone was very communicative with consistent reminder calls.
2018-06-26Very good experience
2018-06-26I always had a delightful experience with all employees at the Brooklyn Spear facility.
2018-06-26tough to schedule 7pm appointments but always got me in.
2018-06-25From the beginning, it was easy and convenient to make and reschedule appointments as needed. The text message reminders were helpful, and Justin was available via e-mail should anything come up and I needed to reschedule.
2018-06-25its been terrific
2018-06-25The staff was very welcoming, encouraging and helpful when scheduling appointments
2018-06-22Prompt, excellent service!
2018-06-22Everyone who worked with me was very kind, courteous, well-informed, and prepared to help me do my best
2018-06-22I always felt cared for here! I was never just a patient, but a person.
2018-06-22Always a great positive experience
2018-06-21Everyone I encountered was extremely nice, friendly and helpful.
2018-06-21Whenever we tried calling, most of the time there would be no answer. But, whenever there was an answer, people were very nice.
2018-06-21Very nice and helpful. Gave good advice and helped my recovery from my injury.
2018-06-21Excellent experience! Everyone was kind, friendly and knowledgeable. Aleks was very professional and was of great help with my recovery; she was simply great! Thank you to her and all of the staff here at E 56th St.!
2018-06-21I did not really have any experiences with having to call in, but I received voicemails about my appointment which made for a better experience.
2018-06-21Robot responders to calls are not helpful. Live staff are.
2018-06-21Very easy to schedule, courteous phone staff, etc.
2018-06-21Great experience all around, Wonderful people, the exercises and therapy worked! Thank you,
2018-06-21Exceptional I’ve been to at least 3 other facilities and by far Spear is my favorite. The best!,,
2018-06-21Great experience - well run and efficient for patients
2018-06-21I always scheduled my appointments directly with Nicole because it was easier than working with the front desk.
2018-06-21Never communicated via phone, just email. Very prompt.
2018-06-20The front desk was very accomodating and helpful in scheduling my evaluation and Kristen was great in accomodating me with my busy schedule
2018-06-20Very flexible with rescheduling and last minute work conflicts.
2018-06-20Scheduling all appointments was easy and pleasant. When I had a billing question, it took a few requests before anyone got back to me, but ultimately I got my answer.
2018-06-20very knowledgeable and efficient
2018-06-20Excellent - Extremely Friendly and accomodating
2018-06-20Had a very good experience. Very helpful from the first phone call to them calling back to verify and explain the insurance.
2018-06-20Everyone was really helpful and very fast to contact
2018-06-20I never had any trouble with scheduling appointments
2018-06-20Able to reschedule appointments OK
2018-06-20The team is very flexible with my schedule and made my first PT experience pretty seamless and very satisfactory
2018-06-20I had a great experience
2018-06-20Courteous and flexible - very much appreciated!
2018-06-20Amy Nathan is an excellent therapist. She listens, thinks and instructs with care<br /> and intelligence. Wonderful working with her.
2018-06-20Re:4, I only left a voicemail once, and it wasn’t returned, so not sure how pervasive it is
2018-06-20Everyone was very helpful—especially Kate—I could email her and switch days when needed.
2018-06-20Appointments were always available when I needed them to be. Felt comfortable knowing that everything was scheduled and squared away well in advance. Tech was also flexible when my schedule changed.
2018-06-19visits were good. Crowded at times, but overall a very comfortable experience and the PT and assistants were always approachable and on top of things.
2018-06-19every time I called, nobody picked up (even when it was opening hours)
2018-06-19Laura was very easy on scheduling; had one instance where I needed to speak with Laura and she was very responsive; otherwise very little phone contact required.
2018-06-19It wasn't totally clear to me, based on the automated message, if I needed to call back to confirm the appointment or if I should just show up at the appointed time.
2018-06-19I like that we always scheduled in advance so that I could plan my weeks
2018-06-19Always a good experience whether it was in person with the front desk, or on the phone. Everyone was always in an upbeat mood and very helpful.
2018-06-19Extremely accommodating and easy to get in when it worked for my schedule, cancel and reschedule as needed.
2018-06-18The man at the front desk was not very helpful and gave me wrong information at one time, but the women were lovely and very helpful.
2018-06-18It was impossible to reach somebody on the phone. Usually nobody replies. I don't know what might me the reason.
2018-06-18Excellent! Everyone is very nice and helpful!
2018-06-18very good experience everything was explained well and everything and evreyone was very helpful
2018-06-18Had to reschedule, very helpful and prompt
2018-06-18Reception staff were very friendly and helpful.
2018-06-17Staff were always very accommodating and considerate.
2018-06-15front desk staff always friendly and helpful,
2018-06-15I was grateful for the calls from the front desk checking on me if I was okay when I was running late. It wasn't judgmental and made me feel like folks were actually concerned when I didn't show up. I'm very appreciative of that and it kept me coming back.
2018-06-15I had to cancel numerous times due to my school work; SPEAR was very flexible and able to reschedule my appointments easily.
2018-06-15jenn was excellent
2018-06-15Meghan played a very integral part in assisting me in recovery from my pretty serious hamstring tear. I feel very grateful for her and SPEAR on my recovery.
2018-06-15Very smooth experience from start to finish
2018-06-15Thanks for confirmation calls.
2018-06-15appointments were easy to book, just wish there more am time slots to account for my work schedule
2018-06-15Coming to Spear was an awesome experience, everyone was extremely professional.
2018-06-15This was my first visit. The person you who scheduled me, emailed the wrong information and incorrectly spelled the address. When I called to verify, the person apologized and verified the correct information. There was no need for a return phone call.
2018-06-15This location is incredible, the space is good the people are all friendly and Mike Virgile strikes a perfect balance between pushing you to do more while managing your limits and current capabilities
2018-06-14initially it was difficult to get a window and the clinic did not seem to be crowded at all. lately there has been a better flexibility at accommodating my schedule
2018-06-14Stefanie was excellent and I would highly recommend her. She is very thoughtful, knowledgeable and helped with all of my issues since I've been to Spear
2018-06-14It was always easy to schedule or change appointments. John is excellent, professional and was really instrumental in my recovery
2018-06-13I was able to schedule appointments with ease and easily rescheduled an appointment when i had to.
2018-06-13often there was no one answering the phone
2018-06-13I liked the flexibility of scheduling with email- so I could do it not during normal business hours and be sure my message was still read in a timely fashion
2018-06-13always friendly office staff :)
2018-06-12Amazing experience.<br /> Wouldn't change a thing!
2018-06-12Steve is great over email
2018-06-11Some hiccups (no booking scheduled though I called) due to changing of scheduling systems
2018-06-11Always super friendly and and helpful and remembered me after the first visit.
2018-06-11Never had an issue and everyone was always helpful!
2018-06-11I had a seamless experience when scheduling appointments. The team was responsive, flexible and allowed me to book ahead which was very helpful in locking down the times that worked for me. I couldn't be happier with the overall customer service here.
2018-06-11Hate the automated visit reminder phone call. It mispronounces my name which drives me bananas.
2018-06-11Staff is very friendly, personable and knowledgeable.
2018-06-11Had a great experience! Jeff and Nilesia were wonderful in explaining and guiding me through exercises and it was all very positive. They were receptive to how I was feeling and answered questions that I had.
2018-06-11People at the front desk couldn't be nicer. Every request was answered promptly and efficiently. If I had a business of my own I'd try to steal them away.
2018-06-11I like the phone call reminders.
2018-06-08The automated phone call appointment reminders are a little bothersome - would prefer to just receive a text or email
2018-06-08rarely ued the phone
2018-06-08its nice to be able to schedule with therapist.
2018-06-08i was scheduled for a session (when I left my previous session) that apparently was not recorded internally so I had to skip a week.
2018-06-08Flexible and helpful.
2018-06-08Nicole is a victim of her own popularity! Sometimes it was difficult to find a spot in her schedule (though I know she sometimes even booked double so she could squeeze me in, and I appreciated that!)
2018-06-08always able to schedule or reschedule as needed easily
2018-06-08Everyone was very helpful—especially Kate—I could email her and switch days when needed.
2018-06-07I was able to get in a couple days later, and getting my insurance sorted out was very easy.
2018-06-07would be great to be able to do schedule (or at least request on line
2018-06-07wonderful front desk. They were always lovely, helpful and patient.
2018-06-07Great follow-through and was able to schedule appts around my schedule. Reminder system is helpful.
2018-06-07Got me in the day I called to set up my first appointment-amazing!
2018-06-07Easy scheduling and great reminders the day before.
2018-06-07I called the front desk and had an appointment with Kristen for later that day, it was flawless.
2018-06-06At the beginning of my visits I had some billing complications with my insurance and my questions and concerns were handled with efficiency and care. Coming out of surgery, that was very calming and reassuring.
2018-06-06Had a very pleasant experience from start to finish with Spear!
2018-06-06It was always easy and pleasant to schedule or reschedule an appointment.
2018-06-06The folks at the front desk are so helpful, friendly and there's never a long hold to speak with anyone.
2018-06-06It took one month to make my initial appointment, but once I had my inital appointment, it was quite easy making the additional appointments
2018-06-06Amazing! Melanie is so great. Patient, knowledgeable, and so personable. I have zero complaints.
2018-06-06Everyone I spoke to for scheduling and rearranging appointments was pleasant and professional. I never had a poor experience working to get care with Spear.
2018-06-06Reminder calls the day before were helpful, too!
2018-06-06Office staff members are incredibly helpful and friendly. They are quick to responsive over emails and resourceful whenever I had a question.
2018-06-05Always welcomed with a hello and common courtesy.
2018-06-05At the beginning of my visits I had some billing complications with my insurance and my questions and concerns were handled with efficiency and care. Coming out of surgery, that was very calming and reassuring.
2018-06-05It was very easy to receive an appointment in the beginning and then scheduling with Kristen per email and front desk was excellent and efficient
2018-06-05The team at W. 75th street is exceptional! Everything was top notch! Couldn't have been more courteous, friendly or supportive!
2018-06-05love the text reminders
2018-06-04Great experience. Have recommended Spear to others.
2018-06-04first day today but Matt and the team have been great
2018-06-01After the initial visit, I booked directly with my PT, so I really only dealt with the front desk during my visit and everyone was great.
2018-06-01Had one call go unanswered when trying to reschedule an appointment. Left a voicemail and no callback.
2018-06-01N/A to question 4
2018-06-01Pleasant environment, committed therapists, excellent use of the time.
2018-06-01Excellent experience with lots of options for times to accomodate various schedules.
2018-06-01Excellent service. Everything went smoothly with scheduling and payments.
2018-05-31Becca took me in after getting 'doored' by a car on my way to PT and treated me while the whole team iced my wrist. It's the best place I could have come after the accident.
2018-05-31Nicole (Dan's colleague) set up the appointment and was extremely professional and courteous.
2018-05-31Super easy and helpful.
2018-05-31Excellent and pro active communication
2018-05-31Everyone was extremely friendly and accommodating in trying to work with my schedule. Best experience I've had.
2018-05-31Front desk has always been very kind and helpful. Kathryn responds very promptly to emails, and has been nothing but kind and responsive.
2018-05-30Appointment reminders were v. helpful. Very easy to schedule (and reschedule) appointments.
2018-05-30Excellent service and a great staff.
2018-05-30Juan was great
2018-05-30no calls, but emails had prompt response
2018-05-30All good - friendly, courteous, helpful.
2018-05-30Kyle tends to be booked solid, so scheduling was a little tricky, but we usually found something that worked. Staff was very helpful when I had to cancel or reschedule.
2018-05-30Just sometimes getting appts on days and times best for me.
2018-05-30Kate scheduled my appointments directly and was always super responsive by email.
2018-05-30I miss the text appt confirmations. Prefer that over the phonecalls
2018-05-29My appointments were effortless and all the staff made my process during a difficult time effortless!
2018-05-29Honestly, everyone was really on top of it from the front desk to the Therapists
2018-05-29Would be great to get email confirmations when making appts or changing appts on the phone. (or in person but i know reception can print for me in person.
2018-05-29Could I give a shout out to Ray at the front desk at West 57th? Always kind, always remembered my name. Never obsequious--just right every time. A pleasure when walking through the door.
2018-05-29Phone call reminders the day before was very helpful, as was scheduling/changing appointments by email
2018-05-29The experience at Spear has always been very positive, people are patient, courteous, helpful, and kind.
2018-05-25left a voice mail but no ne returned my call
2018-05-25Staff is very helpful and nice. Jen was informative and extremely helpful in easing my discomfort.
2018-05-25Enjoyed all the help, and workouts. Direction on the floor was great, correcting form. Heat pad = amazing.
2018-05-25always easy to set up appts -- appreciate the printouts & telephone reminders
2018-05-25appointments were readily available and if required, I could see anther Spear PT if my schedule did not align with Becca's
2018-05-24Very understanding and helpful team.
2018-05-24I would highly recommend the staff, location & physical therapy program to anyone. This has exceeded all expectations.
2018-05-24I had a wonderful experience. The staff here is professional, nice and incredibly kind! My shoulder not only feels better but I feel like I have a game plan going forward. Thank you so much to Man and everyone else!
2018-05-24My only comment on scheduling is that sometimes, during normal business hours, it's hard to get through on the phone, which can be frustrating. Sometimes you just can't wait for a call back, you know?
2018-05-24Every time it works perfectly.
2018-05-24I scheduled all my appointments directly with my PT. However, for several of my initial visits, no co-pay was taken (I assumed I would be billed). Then, after 6 or 7 visits, my PT told me to go to the front desk, where a co-pay for the visits to-date exceeding $1,000 was charged. I was not entirely surprised at the amount (I have a High-Deductable Plan), but the way it was collected (no bill, just one day a charge for $1000+) was very strange. The front desk staff who collected it was not particularly helpful or friendly.
2018-05-24The entire staff is extremely professional and courteous. Each employee at the front desk adds some much value with their service to make everyone comfortable.
2018-05-23Appreciate the flexibility to move around appointment (to different times, different days) based on my schedule
2018-05-23Literally the best reception desk I have EVER dealt with in NYC!
2018-05-23Easy to interact online with scheduling if anything came up.
2018-05-23Team is super friendly with great customer service.
2018-05-23Staff is kind and professional
2018-05-23Josh was really good about accommodating my work schedule.
2018-05-22Scheduling throughout the weeks was very flexible and easy to manage. I had to reschedule several times and the team and Mohit were always able to accommodate which I really appreciated.
2018-05-22I was seen quickly and was given a full hour throughout my therapy regardless of being a few minutes early or late.
2018-05-22Once there was confusion between front desk and therapist, so I waited about 20 minutes. After that, I just walked in and no issues.
2018-05-22Phone scheduling was particularly excellent.
2018-05-22Overall experience was excellent and very professional.
2018-05-22Front desk is AMAZING. I would book 5+ appointments at once in 2 mins. They are pros...and very friendly.
2018-05-21All staff members were so friendly and helpful
2018-05-21rescheduling was easy
2018-05-19George has been a great PT provider. Follow-ups, additional tips and overall great personality makes him very easy and fun to deal with. I only came on saturday's so I saw a good amount of different PT's throughout and they were all great.
2018-05-18incredible attention to detail
2018-05-18I had questions about health insurance and it took a couple of days to get back to me, but everyone was super courteous and nice whether I was on the phone with them or in person.
2018-05-18Great experience with Jeff. He was always up-to-date on my progress and very welcoming.
2018-05-18The most wonderful experience...motivating, informative, supportive!!!
2018-05-17Receptionists are always very personable.
2018-05-17Whether calling reception or emailing Aaron directly, getting the appointments I needed that fit my schedule was always easy to take care of.
2018-05-17The staff was good about encouraging me to schedule appointments out because the more I needed appointments relatively last minute the more difficult it was.
2018-05-17The staff was good about encouraging me to schedule appointments out because the more I needed appointments relatively last minute the more difficult it was.
2018-05-17would have liked to get the same time appointments for every time i came
2018-05-17All around great!
2018-05-17Receptionist is not friendly at all. Jeff, Brian and Alicia were GREAT!
2018-05-17I wish there were a portal where I could see my upcoming appointments. I definitely appreciated the guidance and assistance in dealing with insurance.
2018-05-17David is a gem. He made me a believer in pt
2018-05-17Sam Robin was phenomenal. I have been seeing her for two years and she was the best Physical Therapist I have ever had. She truly was incredible
2018-05-17Very good care and encouragement.
2018-05-16Great experience. Very professional staff
2018-05-16Had to book out really far in advance but I guess that's just a result of high demand!
2018-05-16Nice staff who clearly are knowledgeable and seem to care about and enjoy their client relationship. I would recommend this office to others for PT.
2018-05-16Easy and efficient
2018-05-16Always very responsive and helpful!
2018-05-16My experience was excellent, nothing to complaint about
2018-05-16Office staff is helpful and easy to reach.
2018-05-16Everyone I interacted with was courteious and helpful.
2018-05-16Everyone was very pleasant and helpful.
2018-05-16This is my third time working with SPEAR, Nicole specifically, and I am so grateful to everyone's effort to help me make a full recovery! Everyone is always so nice and willing to help and Nicole is always great at getting me back to work quickly as a healthier dancer.
2018-05-15everything went smoothly
2018-05-15The activites i did were good and Mike helped me a lot
2018-05-15only thing challenging with scheduling appointments was the availability - a little difficult to book for the coming week, for example. The "very goods" are not "excellents" here because I am comparing the front desk to the rest of staff, and I suppose they are courteous but don't seem to recognize me or acknowledge me by name even though I've been coming here every week for at least 6 months. No hard feelings though, they are very polite and help me with payment and scheduling as needed.
2018-05-15Ray is great!
2018-05-15The experience was great both in the therapy itself and the professionalism of the staff.
2018-05-14Deanna was great, the front desk staff was less responsive
2018-05-14Everyone was very helpful and flexible when making appointments
2018-05-13Best PT experience hands down
2018-05-11It was so easy to get things done up front that I did not have to call!
2018-05-11I scheduled appointments directly with Greg.
2018-05-11Most front desk staff are very friendly. Some answered insurance/payment questions inaccurately. Check-in and payment process always efficient and quick. Matt's schedule fills up quickly, but he was as flexible as he could be, which was appreciated.
2018-05-11Everything involving booking appointments and administrative questions was as easy as it could have been
2018-05-11once they called back right away, once they never called back but in general the people at the desk especially the man is super friendly nice and helpful-
2018-05-11im very happy
2018-05-10At first it was very challenging to get someone to pick up the phone. And then scheduling could be challenging as I understand a lot of people want morning and evening sessions.
2018-05-10my experience here at spear was amazing the staff was very help and kind and my injure after all the fun we had is actually starting too feel better <br /> thanks too the entire staff much appreciated
2018-05-10Every time I needed to change my appointments the Spear Team was flexible, receptive, accommodating, and professional. EXCELLENT!
2018-05-10excellent physician very knowleadgeable
2018-05-10Always responded to within 24 hours or less
2018-05-10Office staff was nice and helpful
2018-05-10Everyone was very friendly and welcoming.
2018-05-10It was helpful to remember to schedule early just because Kathryn's schedule filled up, but we always worked it out.
2018-05-10Ray and Quiana made scheduling very easy and flexible. They are also very good people who know the reimbursement proccess and provided clear, helpful guidance.
2018-05-10Everything went well.
2018-05-10I did have to call to reschedule appointments twice due to changes in my work obligations. Both times my calls went to voicemail and I left messages about my need to cancel appointments. Neither time did I receive a call-back confirmation of the cancellation nor an offer to reschedule. That turned out to be fine because I rescheduled directly with my physical therapist but it would be great to have received some confirmation that my voicemail was received.
2018-05-10Overall no real complaints, but one time when trying to contact the office, I was prompted to leave a voicemail, but nobody checked the voicemail. I just had to call back later.
2018-05-09I thought it was great that the PTs took notes and communicated to each other about their patients so that when Alissa was not available on the days I went for my sessions, other PTs easily took over.
2018-05-09Everyone was great and knowledgeable. Overall great experience
2018-05-09Niveen was very flexible with scheduling and was able to accommodate me. Everyone over the phone was great.
2018-05-09Front desk ladies are amazing and always so nice
2018-05-09Rhonda at the front desk is amazing!
2018-05-08Juan was extremely proactive in scheduling appointments several weeks out and very flexible / understanding when I needed to make changes last minute. Scheduling was a breeze.
2018-05-08Great experience. Man was great!
2018-05-08No one needed to return a phone call.
2018-05-08I had zero problems when i wanted to reschedule or cancel my appointments. Donald was very flexible and worked around my schedule even though I kept changing my hours and days.
2018-05-08only problem was finding an available appointment that worked for my work schedule - appointments booked very quickly early morning and late evenings
2018-05-07Nothing bad to say
2018-05-07My overall experience was good. I enjoyed my time receiving PT from Brett. He was very attentive and helped me come up with a game plan to start feeling better. I will recommend this place to all my friends who have insurance and are in need of PT.
2018-05-05The appointments were scheduled to fit my demanding routines as a full time employee and a caregiver to a husband with dementia/ALZ
2018-05-04Amazing experience with Steven - he got to the root of my issue and made me feel confident during my recovery time period. Couldn't be happier and relieved that I am back to normal, I wouldn't hesitate to recommend anyone with a physical therapy need to go to Steven.
2018-05-04From the very first visit they were able to accomodate me the day of and it was already 4PM.
2018-05-04theyve been generally great, quick responses when put on the waitlist and appointments open up
2018-05-04The customer service is very fluid, and designed to be easy.
2018-05-03So easy to schedule appointments, even when I was booking them last minute. You all were always so willing to squeeze me in and shift things around if necessary. I'm extremely thankful for your flexibility!
2018-05-03All my experiences have been amazing. The entire staff is super knowledgeable, friendly and with great attitude.
2018-05-03There was never a bad experience.
2018-05-03Very accommodating to my scheduling needs
2018-05-03Wonderful experience. I started therapy in a wheelchair and walked out today Special thanks to Nicole, Miranda and Sam for their patience.
2018-05-03Excellent experience all around
2018-05-03Would love an online booking system
2018-05-03there has never been one bad experience during the three months that i have been treated here
2018-05-02"Access to Care" team always friendly, efficient & effective in handling my inquiries and scheduling requests
2018-05-02A very good overall experience. The therapists and aids were skilled and very clear and helpful.
2018-05-02took about 2 weeks to get an appointment
2018-05-01Spear is the fourth or fifth PT provider I've used. By far the best experience.
2018-05-01Everything was great. Emotionally hoipeful after surgery...people treatment was just as needed!
2018-05-01Great place. Clean, well equipped, friendly
2018-05-01I had a very good experience with all of the staff at the Penn Plaza location.
2018-05-01excellent experience, wonderful and knowledgeable staff.
2018-04-30Great experience. Easy and flexible scheduling
2018-04-30Very comfortable and very polite.
2018-04-30Always top service and very helpful accommodating schedules that work best for me
2018-04-30everyone is great. lynnette has helped me so much with my case thank you
2018-04-30I always had a good experience!
2018-04-30Even with my always changing schedule it was easy to make/change/cancel appointments. The reminder calls were also helpful.
2018-04-30All good. Easy. Friendly. Accessible. Knowledgeable. On occasion, would like more attention to details re form.
2018-04-30They are some of nicest people i have had the pleasure of meeting. they do a great job
2018-04-30Josh was amazing - very easy to work with and helpful when answering questions. Would def recommend him + spear.
2018-04-29Every experience at Spear was excellent.
2018-04-27Front desk was a little inefficient processing insurance changes.
2018-04-27easy to schedule
2018-04-27Issa and Caroline are really good with providing options for appointments dates. They were also very efficient with printing out receipts for my copayment as well as being very courteous when scheduling my initial appointment.
2018-04-27Everyone in the clinic was extremely professional and responsive.
2018-04-27Highly trained and courteous scheduling staff
2018-04-27Words can not express how impressed and grateful I am to the amazing doctors and staff at SPEAR physical therapy, especially my doctor Rachelle Nguyen. My positive has always been incredibly positive, everyone has been incredibly upbeat, friendly, professional and always made me feel at home. I came to SPEAR virtually unable to walk due to excruciating back pain and after all of the patience, motivation and support of Rachelle and the rest of the SPEAR team, I can now walk, run, and exercise normally. Rachelle literally gave me my back and legs back and I will always be indebted to her and the rest of the staff for everything they've done for me. THANK YOU!
2018-04-26The team was INCREDIBLE. So friendly, helpful, and knowledgeable. Every single member of the front desk was wonderful.
2018-04-26Joe and Leah at the front desk are great and always super friendly. Joe even remembers my name!
2018-04-26great experience, everyone at SPEAR was great.
2018-04-26Everyone was SUPER friendly and accommodating as my schedule changed a lot. I felt like I was coming to visit friends
2018-04-26Overall, a great experience. Exactly what I was looking for and more!
2018-04-26over all everyone is really helpful and nice
2018-04-26Am very pleased with my experience with all . The staff are excellent.
2018-04-26Everyone is extremely professional.
2018-04-26Ray was a pleasure to work with to schedule appointments and when I needed to reschedule due to my kids being sick he and Kristen worked with me to find a date and time that worked.
2018-04-26They always called me back immediately and were flexible if I got sick and had to postpone.
2018-04-26Care coordinator Hana was very responsive and very friendly. Several times I had a question about scheduling and she followed up by phone immediately after coordinating with the physical therapist.
2018-04-26Amazing. John was fantastic. When I started I was in terrible pain and depressed. John's energy and drive really helped pull me through the dark times and kept me motivated to continue my home workouts. A+
2018-04-25I never left a voicemail, so I can't judge on returning calls.
2018-04-25The office always worked with me to schedule appointments around my ever-changing schedule.
2018-04-25Scheduling was always easy and I really appreciate everyone going out of their way to find times that worked with my schedule
2018-04-25Reception's very helpful in scheduling my appointments
2018-04-25Joe was remarkably flexible in accommodating my schedule, be it last minute changes or if I came late or early
2018-04-25The staff were very helpful and made me have a good physical therapy experience.
2018-04-25Everyone was very helpful!
2018-04-24Great experience. Came in with moderate knee pain and now I am walking without any pain
2018-04-24lynnette is very knowledgeable and polite
2018-04-24everyone is courteous, professional and helpful. The center is run like a tight ship and job satisfaction is noticeable.
2018-04-24From the first phone call to my last check in, everyone has been so helpful, polite and exudes so much positive energy.
2018-04-24I appreciated the communication with Spear and their flexibility in rescheduling when work commitments necessitated it
2018-04-23Good experience overall.
2018-04-23Amy was always very accommodating and friendly!
2018-04-23one person did not return my calls about insurance, but the other two were very helpful
2018-04-23Appt cancellations were not noted well even though they were confirmed. I had canceled twice and I still got a call that I had an appt.
2018-04-20Easy to schedule and reschedule appointments - had no problems at all. Very helpful staff.
2018-04-20very good job taking calls, making appointments. i started here instead of other places because Ritscelle went out of her way to get me in sooner than later;l did a much better job getting back to me and making the effort than any other PTs.
2018-04-19There was some anxiety on the part of the staff because I had not left a credit on file for them to use, but they never told me that was necessary. That was until they were too busy to take my money when I checked in one day, so they sent me in for my session without paying. I then left without paying, because I always paid before my session. They told me to pay at the next session, announcing loudly that I hadn't paid last time. I think a phone call before I showed up again would have been more gracious than embarrassing me in front of staff members and other clients. I visited the Spear center where I would be seeing a physical therapist, but the front desk staff didn't give me the lengthy form to fill out before I came for my first session. So they handed it to me when I arrived and my PT hadn't had any time to read it--and I didn't have time to fill it out until after the session. The client should be able to provide all of that important information BEFORE the first session so the PT knows the basics about her client and why she is seeking PT help.
2018-04-19Honestly Sarah was awesome. Was simple to make appointments, I liked that multiple people are working you around the room. Feels like you're not just waiting. It's a well done business, hit me up if you guys franchise. :)
2018-04-19Everyone here is very nice, never caught them on a bad day
2018-04-19N/A phone calls
2018-04-18This has been some of the best customer service I've ever received. The front office is run like clockwork with extreme professionalism but also fun and approachabilit. They balance both perfectly. They are also flexible and willing to work with you even when schedules get crazy. They really are wonderful.
2018-04-18Love the staff. Made a painful experience pleasurable. I enjoyed coming here 3 times per week.
2018-04-18An amazing experience--over the course of almost a year! When a person hurts, he or she needs support, encouragement, and, at times, TLC. I experienced all of that at SPEAR. Upbeat environment made the healing process much smoother. David is number 1, and the entire staff (PT assistants, receptionists, other PTs) follows his lead. I was easily the oldest person in the room--I was never patronized, and the presence of so many young people was inSPEARing! I recommend SPEAR Penn Plaza to anyone who needs PT.
2018-04-18It was really easy to schedule my appointments. My work schedule is a little hectic and there were a few times I needed to reschedule last minute/morning of. The front desk was really accommodating and friendly and I liked being able to email Lexi as well.
2018-04-18Was able to reschedule with ease when necessary
2018-04-18Scheduling/rescheduling appointments was a breeze.
2018-04-17It was a bit challenging to schedule unless booked weeks out, but that speaks to how great the PT services are at this location!
2018-04-17John and the people who worked with me on the floor were amazingly helpful and caring!
2018-04-17Scheduling appointments through the front desk or with my physical therapists was super easy, and they also found a way to fit me in even when my schedule was busy!
2018-04-17When I started I was in pain and pretty grump but everyone was so helpful and persistent in making sure that I did my exercises, that I am leaving much better and with a smile on my face.
2018-04-17Phaelaeu is the best.
2018-04-17I have no experience with the Spear staff on the phone Scheduled my appointments with Lauren and it was done smoothly, easily and with concern for my outside schedule and need for on premises treatment
2018-04-17Great staff. Attentive and knowlegdable. Amy knows her stuff! Only complaint--the atmosphere is a bit chaotic
2018-04-17Overall always had a great experience getting things set up
2018-04-16It was very easy to schedule appointments here. Deanna gave me a full print out as well as emailed me the schedule in advance of our appointments. I also appreciated the 24 hour call prior to our appointments as reminders.
2018-04-16Easy to schedule but often had to schedule in advance as time slots filled up quickly
2018-04-13I had to make too many (3) phonecalls to be able to get my first appointment.
2018-04-13kyle was always on time and very professional. thank you for your support!
2018-04-13Incredibly easy to schedule appointments and were very accommodating of my schedule as a student.
2018-04-13All of the office staff are terrific- professional and courteous - but also consistently encouraging and fun/ happy. Isa is incredible and an absolute joy to start off every session, regardless of the day I’ve had or the amount of pain or discomfort I was having. Her genuine warmth and interest in seeing me get better never ceased to amaze me. Caroline is extremely professional-great on the phone. After my initial conversation with her, I had no doubt I wanted to come to Spear and specifically the 67th Street location. She was also amazing working with the insurance, relieving me of a tremendous stress and burden.
2018-04-13All staff were incredibly friendly and helpful. The fact that Jeremy is open to patients scheduling with him directly made getting an appointment a breeze.
2018-04-12It was easy to schedule/reschedule my appointments via phone and email. I had to reschedule via email when I didn't have access to phone, and got a prompt response, which was nice!
2018-04-12Always very good about last minute cancellations and really easy to reschedule
2018-04-11Very helpful and always so nice!
2018-04-11Also ease in handling payments and insurance.
2018-04-11amazing experience. exceeded my expectations.
2018-04-11Everyone at Spear was accommodating, helpful and clear - which improved my foot aliment
2018-04-11Very friendly and knowledgeable staff
2018-04-11Extremely flexible and accommodating.
2018-04-11It is great you call one day before each session to remind the patients of their appointments
2018-04-11It was a great pleasure coming here for my physiotherapy.
2018-04-10I had a great exspearience! Everyone on the team is super helpful and it was a supportive environment to recover
2018-04-10Sarah and staff were very helpful and cheerful. It made a difference in my recovery efforts from a devastating recall incident. I am very grateful for all the support at Spear Therapy.
2018-04-10Louisa has been extremely helpful and diligent following up w my progress and making sure i and encouraging me to do all the exercises. i have improved tremendously and am grateful. the staff has been phenomenally helpful as well and their kindness was always shining in their personalities and their attention and care. Thank you!
2018-04-10front desk people were exceptionally attuned and courteous
2018-04-10Ease of making and canceling appointments if necessary. All super friendly.
2018-04-10everyone was awesome. so many great people here ...there's literally too many to name... from front desk to techs to physical therapists -- everyone was accommodating, helpful, supportive, inclusive,
2018-04-09Everyone I've interacted with is extremely helpful and friendly. I never had a question that went unanswered.
2018-04-09I'd never been to physical therapy before and am thrilled with the attention and care received by Dean and everyone else at 30 Broad!
2018-04-09Did not schedule over the phone and was able to communicate via text or in person
2018-04-09Always able to get the early morning time with Patrick's schedule
2018-04-09Very educational with explaining exercises and great atmosphere and music.
2018-04-06Terrific experience overall - friendly and knowledgeable staff, very professional atmosphere, and got the desired result!
2018-04-06i enjoyed the use of her hands on my body. she has great hands. felt so much better when she finished.
2018-04-06always greeted with courtesy ...... a pleasure to come to SPEAR...
2018-04-06Phaleau was the one scheduling my appointments so I was always on the schedule when I need to be. Working with the front desk was difficult after Avala left.
2018-04-05My experience at Spear was ultimately rewarding. I arrived with really bad shin splints that prevented me from running and even hindered walking. I leave having run one mile in each of the last three weeks -- with no pain afterward. Undoubtedly i made progress, and Ashley saw me through it. She's tough, which is good. Our early sessions were painful, but that's the result of me not taking care of my calves for so long. Gradually things got better. My only advice is to give patients more guidance -- i initially wanted to be done in 4-6 weeks. by january, i knew the road ahead was longer. I work in economics and my whole day is about reality vs. expectations. Uncertainty is the worst. So if Spear can provide more guidance about the road ahead -- i understand every patient is different -- that would help establish more trust early on. Overall though, it was a very good experience and I'm glad I got back to running.
2018-04-05very pleasant experience almost look forward to coming
2018-04-05Entire experience was great from front desk handling the insurance issues to booking apppointments
2018-04-04everyone in Penn office is fantastic! Very courteous and a pleasure to work with.
2018-04-04Always understanding when I needed reschedule. They even helped when I mistakenly called the wrong location.
2018-04-03in geral very helpful and positive
2018-04-03I've been to many different PT practices and this has been my best experience by far. Easy scheduling, good availability, very friendly staff, and helpful takeaways.
2018-04-03No problems. Easy process.
2018-04-03Difficult to get returned phone calls, initially, when I had questions about insurance.
2018-04-02Overall a really good experience. Jeremy and the rest of the Spear staff were extremely flexible with my schedule, allowed me to come in early to do use heat before sessions and continually gave me exciting and challenged exercises throughout the recovery process.
2018-04-02Always found scheduling very easy and convenient.
2018-04-02I had a great experience.
2018-03-30Really great service, front desk and reminders, everything
2018-03-30Very easy to schedule and reschedule
2018-03-30Jen was very flexible with my scheduling during a very busy time. I had some slight difficulty scheduling my first assessment (likely due to the aforementioned busy time), and working with multiple different PTs at various times seemed a bit disjointed. Otherwise, it was a fairly effective process.
2018-03-30I love this place. Easy to schedule an appointment and nice work out. It really helped to my recovery after my surgery. I'm very thankful with all the staff and the physical therapies who has been helping me with this process.
2018-03-30this is an incredibly well run organization from A to Z
2018-03-30my therapist is fantasitc and super qualified.
2018-03-29Very professional admin staff
2018-03-29Great experience. Very attentive, friendly and patient. Knowledgeable and very informative on the exercises needed for improvement. Proactive on providing information on what can be done during the session and outside the session.
2018-03-29I appreciate the flexibility of scheduling appointments.
2018-03-29actually i did not need a return call
2018-03-29This was my first PT experience and I only have great things to say .The facility was lovely-clean, airy bright and full of positive energy. The staff was equally upbeat, engaging, warm, compassionate and kind. In a place where one would expect people to feel depressed by injuries and challenges, I found an environment that was--dare I say it--fun!
2018-03-29Very friendly staff.
2018-03-29Excellent customer service, they were extremely flexible with scheduling
2018-03-29Ray was great.
2018-03-29Professional, courteous, prompt - excellent overall experience
2018-03-28This is the second time I worked with Tracy on an injury - she is great. Listens to your concerns, is thoughtful with her work.
2018-03-28Great help and prompt response when I call.
2018-03-28booking was stellar. exactly what i needed for my schedule. communication was prompt and courteous. really a pleasure all around ... friendly greetings when i opened the door and checked in... and a bowl full of mints and lifesavers!
2018-03-28Very friendly staff and great experience.
2018-03-28Very warm and professional service
2018-03-28Very warm and professional service
2018-03-28When scheduling and checking out it was easy, simple, fun, and I wanted to be giving my money. Best receptionists in the world!
2018-03-28Excellent staff Friendly and helpful
2018-03-28Joe and I mostly handled scheduling during our sessions which was very efficient and Joe was very reachable via email - more reliable than me!
2018-03-28This was such a good experience, Greg was super professional, always address all my questions and I have zero pain now.
2018-03-27the process was excellent. I had no issues throughout treatment, and everyone was incredibly kind and helpful
2018-03-27Amy was super helpful in calling and checking with my insurance company and getting back to me.
2018-03-27It wasn't made clear to me that my insurance was out of network on the phone and then it would cost me money to cancel the appointment and didnt realise it when i arrived for my first appointment.
2018-03-27Very helpful in explaining my insurance costs to me!
2018-03-27I love the front desk folks! They always make me feel welcome and are so polite and helpful!
2018-03-27Overall a good experience
2018-03-26I would like to thank every one at Spear, especially John for taking such a good care and guiding me so well and help me recover from the terrible pain I was having with my knee.
2018-03-26Didn't need phone calls returned
2018-03-26My only scheduling comment is with the confirmation call - I would appreciate it is the call would come prior to the 24 hour cancellation window.
2018-03-24The only inconvenience was scheduling appointments within the week, since this location is so busy - which is understandable! - but I should have asked to schedule more appointments before my current appointments ran out.
2018-03-24On my first day the receptionist was warm and friendly but after that she barely acknowledge or greeted me. I noticed her attention was drawned toward the computer. The contrast of service was disappointing.
2018-03-23Front desk staff was very accommodating with scheduling in person appointments and any reschedules over the phone. My PT Luc always reconfirmed our next appointments after each session.
2018-03-23My overall experience can only be describr<br /> <br /> edd as wonderful. Gregory is<br /> <br /> <br /> My overall experience was simply wonderful. Gregory is a perfect pt because he knows exactly when to push and not to on any given exercise. All of the exercises that he prescribed for me were on target for my specific injury. In short, I would recommend Gregory to anyone with any kind of injury and he is a genuinely a very nice person.
2018-03-23Im very satisfied!
2018-03-23As a contractor and not full time employee, Harrison was difficult to schedule. I should have been advised up front of this.
2018-03-23I called the front desk to reschedule my appointment which I suppose they did, but they never Informed Luc about it.
2018-03-23My experience at Spear Physical Therapy was wonderful! All of the therapists were extremely attentive & inviting. I felt very taken care of, and leaving therapy I feel that I have learned how to take care of my body.
2018-03-23I scheduled with Mohit who was extremely responsive over email! My schedule often changed around so this was much appreciated!
2018-03-23This has been a great experience
2018-03-23Everyone was so welcoming and lovely.
2018-03-23One scheduling issue and mix up with OT and Pt but it was resolved.
2018-03-23It was sometimes hard to schedule appointments before and after work due to high demand.
2018-03-22Good experience. I called in to ask about insurance and received a call back the morning after.
2018-03-22TERRIFIC EXPERIENCE...LAUREN WAS SUPER AND ALL THE STAFF SOOO HELPFUL AND KNOWLEDGABLE. WILL FOEVER BE GRATEFUL FOR THEIR SUPPORT.
2018-03-22Good communication in scheduling visits.
2018-03-22super friendly, helpful, responsive staff.
2018-03-21Everyone is very amazing at the front desk
2018-03-20Front desk was always responsive to my requests and was very friendly and accommodating when it came rescheduling when necessary. When I first called, all my questions were answered and I was quickly scheduled with a therapist.
2018-03-20Gwen is amazing... she is so into what she does..
2018-03-20Overall wonderful experience. Entire staff has been helpful and kind.
2018-03-20I love that on the first session, Dean scheduled all of my next 10 appointments. It just helped knowing that I had a schedule and program towards recovery.
2018-03-20Excellent experience with Man Li and the entire center. Very knowledgeable and quality service team, which helped me recover to my daily physical routines. Thank you!!!
2018-03-20The team was great in accommodating to my schedule and was great I'm getting me back to running earlier than expected. The app was great in making sure that I knew what exercises I needed to do and how to do them correctly.
2018-03-20Everything was extremely well organized and comunication couldnt be easier
2018-03-20I usually scheduled my appointments directly through Meghan, who always made sure to fit me in on days that worked best for me.
2018-03-19Everything went perfect.
2018-03-19The staff at the front desk is very friendly and helpful.
2018-03-19It would be nice if it were easier to cancel appointments over the weekends.
2018-03-17The only issue I had was I asked someone who called me regarding my bill to email me a list of all my visits and which ones I paid and they said they would but never did.
2018-03-16Helpful and thorough answered all of my questions and never felt rushed
2018-03-16This was top notch. One of my best PT experiences
2018-03-16Excellent experience! Everything was according to the best standard! I enjoyed it very much and it was very effective!
2018-03-15I don’t think I ever used the phone for appointments. Email worked great whenever something came up.
2018-03-15It's a great, friendly place. Everyone seems to care about your progress whether or not I'm their patient or not.
2018-03-15Love that I was encouraged to schedule in advance in order to get in to be treated.
2018-03-15No problems making or changing appointments
2018-03-15Very organized and friendly.
2018-03-15I don’t think I ever used the phone for appointments. Email worked great whenever something came up.
2018-03-15Whenever I had something come up or needed to quickly reschedule an appointment, staff was always ready and able to help me out. Nneka was always full of energy!
2018-03-15Fantastic experience and would highly recommend Hannah and the rest of the team for anyone needing PT. Really appreciate everything you guys have done!
2018-03-15Initial call was particularly customer oriented. Had a smile on my face
2018-03-15Did not need phone calls. Appreciated the email and text reminders though confused why I received a text confirmation for the second appt and all the others via email.
2018-03-14Always amazingly professional and friendly. Even from my very first phone call
2018-03-14very easy to make appointments at preferred time,
2018-03-14I have been coming here for a long time now and have not had a bad experience.
2018-03-14Jess and the staff, are extremely attentive & great at their job. <br /> The physical Therapy treatment has improved my quality of life.
2018-03-14I only called in once, because traffic prevented me from arriving at an appointment on time. I was able to easily reschedule, which I appreciated.
2018-03-13It was always so easy to reschedule if I needed to! Loved the flexibility.
2018-03-13generally very good experience
2018-03-13Phone enthusiasm was better than in person. Over the phone it was warm and welcoming, in person felt structured and rigid.
2018-03-13All good. Very understanding if I was a couple of minutes late. C
2018-03-12The people at the desk kept better track of my appointments than I did. It was very helpful.
2018-03-12Very nice, helpful staff!
2018-03-12Sarah Rodriguez always worked with me to schedule sessions that accommodated my work schedule, letting me know right away if a cancellation occurs.
2018-03-12my workers comp info was quickly confirmed so that my therapy can begin.
2018-03-09Everyone was always friendly and helpful!
2018-03-09My experience was great! I was able to schedule appointments at times that work with my work schedule which was very helpful.
2018-03-09Care is super accessible!
2018-03-09The "care team" was great to get back to me promptly. <br /> However, I often found the telephone line busy or nobody picking up but I'm sure it is because the facility was very busy.
2018-03-09Very helpful and positive!
2018-03-08Very easy and I love how easy it was to speak to a human....friendly human.
2018-03-08It was a little hard to figure out insurance before I started coming to Spear but once it was all sorted out, I have had nothing but great experiences.
2018-03-08Everyone has been awesome to work with from when I first called to set up my appointment
2018-03-08Excellent customer experience
2018-03-08Elaine upfront is really cheerful!
2018-03-07Initial contact was slow - had to reach out several times before getting a call/email back. After that it was all good.
2018-03-07Excellent all around!
2018-03-07Any time I have had a scheduling conflict, both Jen and the front desk were highly accomodating
2018-03-06Excellent staff. Very good experience
2018-03-05I disliked the confirmation calls
2018-03-05Betsy and Ritshell were such a warm welcoming team, and always on point with the appointment making. They obviously care about their work and I am happy that, unlike at some other Spear facilities , they get plenty of sunlight in this beautiful office. Maybe the two are not unrelated.
2018-03-05Knowledgeable staff -- great experience.
2018-03-02Very easy to schedule appointments and rescheduling dates, if necessary, was very flexible.
2018-03-02Any scheduling conflicts or travel issues on my end were always accommodated promptly and kindly. Thank you again!
2018-03-02This location has a lot of patients, it was tough to get my first choice in appointments.
2018-03-01Great people, great practice!
2018-03-01It was like talking to a friend ,they make you feel welcome
2018-03-01amazing people and terrific help
2018-03-01Everything was good, no complaints, and recommended to everyone
2018-03-01I found this most professional and pleasant
2018-03-01excellent and knowledgeable
2018-03-01Always very prompt, friendly and professional.
2018-03-01This is a very clean environment and the staff are friendly, attentive, and helpful!
2018-03-01Amazing job all around, will recommend to all my injured people I know
2018-03-01The one day I cancelled an appointment. Just as a note, maybe explain on the phone that if you reschedule in the week you will not incur the cancellation fee. Even though it is in your signed forms at the beginning, it would be nice to get a reminder!
2018-03-01It was super easy to get my first appointment, which was a nice change from my usual experience with doctors, dentists, etc. And this continued with my ongoing appointments - Dean made it really easy to find times to get together,
2018-03-01Scheduling was easy and convenient.
2018-03-01Everyone very professional, helpful and friendly.
2018-02-28I could not be more pleased with the experience of learning and growing post operation.
2018-02-28Scheduling was made very easy. There was never an issue with moving dates and times around. John, my therapist, was always willing to try to accommodate my changing schedule and availability.
2018-02-28this is my second experience with Spear (also this location). Both experiences have been great.
2018-02-28I absolutely loved my experience! Nicole and everyone at SPEAR made recovery easy and I will miss working with them all!
2018-02-28I called on a couple of occasions and no one picked up the phone. I didn't get my call returned in four hours and I had to call back.
2018-02-28Everyone at the desk is exemplary in patient care, friendliness, and ease of communication. I had some problems with insurance and everything was always handled quickly and efficiently.
2018-02-28Understandably the PT's have busy schedules but it did seem there were more restrictions in scheduling appointments. Therefore I scheduled multiple appointments 2 weeks out to ensure I had the times I wanted. Perhaps this could be suggested to patients so they benefit from getting the times they need in advance too!
2018-02-28was fantastic. thank you so much
2018-02-28when i had to cancel it was super easy to reschedule
2018-02-28Everyone was very efficient and accommodating to changes in my schedule
2018-02-28Great customer service
2018-02-28Scheduling was easy and my work/prior commitments were always taken into account to find PT session times that worked for me.
2018-02-28Jessica was always able to accommodate to my schedule and was always flexible for my 7am or 6pm only options.
2018-02-27excellent experience with entire staff
2018-02-27First time attending physical therapy - couldn't be more pleased with care, professionalism and expertise.
2018-02-27This is the best phsyical therapy place I have been to.
2018-02-26Megan is very helpful and knowledgeable and she real made a difference in my recovery.
2018-02-24Very accommodating to my schedules.
2018-02-23Excellent experience. Brooke was the ideal PT for my situation, and everyone on the primary team -- Patrick, Yat, Alyssa-- was super; also enjoyed working with Danaher, Natalia and Misa. Highly recommend the recovery regimen I received and the cheery, upbeat atmosphere.
2018-02-23Awesome. Location is much more professional than any other PT office I've been to. Staff is extremely knowledgeable/helpful and at the same time very laid back and personable
2018-02-22I always feel the entire staff has my best interest and health in mind
2018-02-22Elaine, Leah and Joe are very courteous and professional
2018-02-22Being a new person to the program I didn't know what to expect.I have to sy I was very pleasantly surprised with how easy it was to change and reschedule appointments.
2018-02-22Professional staff, helpful exercises, and my knee isn't killing me anymore :)
2018-02-22I originally wanted to attend the Spear location in Tribeca, but my initial experiences scheduling appointments over the phone were so bad I tried the FiDi location. Unlike Tribeca, the staff that assisted me with scheduling and rescheduling were always friendly, professional, and incredibly helpful.
2018-02-22This was a wonderfu lexperience. I feel so much better. The staff were knowledgeable and kind.
2018-02-22The therapist Amanda is very competent ,reasurring and pleasant
2018-02-22great experience with the meghan and joseph. their ability to check with me during exercise and articulate what i needed to focus on lead me to a better understanding of my core muscles. awesome
2018-02-22Very good experience. I was generally always able to schedule appointments when convenient for my schedule and they were very flexible in fitting me in.
2018-02-22Scheduling appointments in advance in person made things seamless & easy - it was also easy to rearrange scheduling when necessary
2018-02-21overall a great experience from start to finish
2018-02-21it has always been a friendly enviorment. All staff are welcoming and friendly. Something is missing in my week if I am unable to attend ;(
2018-02-21It was very easy for me to make and cancel apoitments.
2018-02-21Super flexible team that easily accommodates their clients busy work schedules
2018-02-21The team here has been wonderful through the entire treatment process. Everyone was extremely knowledgeable, attentive, and friendly. I'm very impressed by the team at Penn Plaza. Being discharged is bittersweet.
2018-02-20Everithing here was the best, excelant!!!<br /> Special wer good Brithni and Franceska.
2018-02-20Everithing here was the best, excelant!!!<br /> Special wer good Brithni and Franceska.
2018-02-20Everything worked very smoothly!
2018-02-20the ladies at the desk are wonderful! always positive experiences, they are very friendly and go out of their way to be helpful.
2018-02-20Very easy and people extremely friendly.
2018-02-20very professional experience. successfully cured my knee problem. could not be happier with Sam or the Chelsea facility. (as an aside I had quite the opposite experience with Spear at Tribeca /Park Place, where I first went to set up PT for this same issue. - They were overcrowded, the facility was cramped and zero space for personal items. Overall Spear Tribeca PP was a bad joke in comparison to the Chelsea location and service) I ended up walking out of the T/PP location and going back to Chelsea 16th, where I had a prior successful experience 3 years ago (same knee)
2018-02-20worked with me to get early morning appointments as requested, thanks!
2018-02-20Receptionist was super kind and helpful.
2018-02-19Justin was great to work with in all aspects. He was quick to fix issues with my insurance and also very attentive during sessions always incorporating new exercise. Highly recommend!
2018-02-19Experience was great! Within my first couple visits I felt a difference in my feet. My PT was really great in describing what needed to be improved and why the functionality of my feet were inhibited. The experience was extremely professional, i felt challenged each session and saw my improvement, ultimately allowing me to get back to working out and living my life as close to how I had been before the surgeries.
2018-02-19Good experience. easy to communicate
2018-02-19I would like the abiliity to schedule my own appointments online.
2018-02-16The entire staff at this facility is great to work with
2018-02-16It was always easy to cancel/reschedule appointments when I needed to.
2018-02-16I mostly corresponded via email.
2018-02-15great experience and service, feel like my strength improved and would recommend to a friend.
2018-02-15its very good. iam glad to be here.
2018-02-15great experience - front desk extremely helpful with insurance and check in - Amy stood out the most - but all good
2018-02-15Samantha Lui<br /> very friendly, very good manner, very helpful and specific during exercises
2018-02-15They're so understanding. It was so easy to schedule and adjust with them!
2018-02-15I appreciated the flexibility in scheduling appointments.
2018-02-15A little confusion when I left a telephone message canceling an appointment. The staff apparently did not receive it.
2018-02-15The staff here are great and super friendly.
2018-02-15Ray and the front desk staff were always helpful and patient with me, answering my insurance questions in detail and always with a smile.
2018-02-14no problems whatsoever scheduling
2018-02-14Excellent care provided by Joe, Jasmine and the rest of the staff!
2018-02-14Phaeleu did all my scheduling and was wonderful!
2018-02-14always willing to work with scheduling
2018-02-13All great experiences, from the very first appointment, to last-minute rescheduling on my part. It was very easy to set up and change appointments.
2018-02-13Nekka is awesome! If my schedule was changing the day of, her and everyone else at the front desk would always do their best to fit in my appointment and work around my schedule.
2018-02-13Quick and helpful replies to email and phone calls
2018-02-13Every time was a good experience.
2018-02-13Don is professional and made a huge difference in my neck
2018-02-13I was able to get in off the waitlist for my evaluation.
2018-02-13Cathleen has been very helpful and courteous all along as has Rashell
2018-02-13They accommodated me every step of the way in terms of scheduling.
2018-02-13All staff are very courteous and friendly from entering to leaving. Everyone was always very nice to me when I had a call-in question. It was always a pleasant experience being here and the staff's smiles helped make that happen.
2018-02-12The team at the front desk is extremely helpful! I had a terrific experience!
2018-02-10The staff overall was great. Helpful, insightful, with vast knowledge of how the body works .
2018-02-09No complaints with the staff care. They were all very good.
2018-02-09All around, it's been an excellent experience working with SPEAR and everyone here. Super helpful, friendly, and professional.
2018-02-08Excellent and professional staff throughout the site.
2018-02-08Everyone from the front desk to the PTs and PT techs were very kind and extremely helpful. Though I came under unfortunate circumstances, it really was a pleasure coming here every week. Its bittersweet to conclude this!
2018-02-08Everyone was very welcoming and understanding. It is a friendly atmosphere.
2018-02-08nicole was greattt!!!
2018-02-08Nothing but a great experience here, always. Made PT something I (almost) looked forward to!
2018-02-08luc was very attentive to my needs, such as pain levels and questions about process and exercises. he promptly returned emails with questions, and was very specific and easy to understand. his bedside manner is excellent--friendly and professional. everyone else who helped out with icing were very supportive and friendly. it was wonderful to see such great team work among the staff.
2018-02-08I saw a number of times the expertise exhibited my therapist and other members of the staff.
2018-02-08Be great to be able to set appointments via web access
2018-02-06Receptionists were not only capable but extremely kind.
2018-02-06Fantastic - best pt experience I've ever had.
2018-02-05Everybody was extremely helpful with all aspects of my treatment from start to finish. I couldn't ask for a more seamless PT experience
2018-02-05The staff at the office are all pleasant and helpful!
2018-02-03All staff were so professional, but friendly. PT staff extremely knowledgeable. Had poor PT experiences in the past, but this proves that PT is effective.
2018-02-02reschedule via email, not phone
2018-02-02Twice I had to cancel appointments and the cancellation was not sent to the therapist. I then received calls saying I missed my appointments. Other than that, I had a great experience.
2018-02-02Appointments were super easy to schedule and reschedule. I appreciated the text message reminders, and the overall courtesy and professionalism of the staff.
2018-02-02It was always easy to schedule or reschedule an appointment. The staff was always courteous and helpful.
2018-02-02i have always had an excellent experience scheduling my appointments. Kiara and others on the desk have been extremely helpful in helping with booking and rescheduling appointments.
2018-02-01Knowing my PT's schedule was often full, it felt like a waste of time when I was asked when I wanted to come in since I knew there were limited options.
2018-02-01The front desk staff is so nice, and very prompt to answer the phone. I haven't needed to call too many times, but it was always easy and fine when I did.
2018-02-01very good experience everybody were exceptional
2018-01-31Jay was able to accommodate me on the day I dislocated my shoulder, making room for an immediate appointment in his schedule.
2018-01-31Everyone was always extremely friendly and helpful any time that I had an issue.
2018-01-31Everything was great, very easy to schedule appointments
2018-01-30jennifer was very helpful and attentive.
2018-01-30Scheduling has always been super easy, and I really appreciated the ease of access I had to you guys whenever there was an issue or a question.
2018-01-30jennifer was very helpful and attentive.
2018-01-29Scheduling was super easy and I felt my own scheduling parameters were accommodated. Whenever I asked Kyle to keep an eye out for a particular time/date, he would update me if anything opened up. I was able to schedule a bunch of weeks in advance which was so helpful because it made it consistent and I knew I didn't have to worry about scheduling every week.
2018-01-29Joe was always great about scheduling, rescheduling, and letting me know how many appointments I had left.
2018-01-29Didn't need any calls returned.
2018-01-26A majority of the correspondence with your team was through email --- emailing the front desk along with Kristen. This made things very easy as I am able to communicate better through email throughout the workday.
2018-01-26Jeremy Crow and his assistants as well as this particular facility are amazing. I feel sad that this is my last day until I come back and see them after my next knee replacement later this year. Everybody is caring and warm and extremely helpful. Facility is extremely well run even when it is crowded. Jeremy really knows his stuff.
2018-01-26I never left a message, always spoke to someone who answered the phone.
2018-01-25Pretty easy to schedule and reschedule when things came up for me at work.
2018-01-25"Amanda The Great"
2018-01-25Elaine is so helpful with any needs, she is amazing
2018-01-25:You need an "N/A" option on your questions
2018-01-25Mostly positive, nice receptionists with few exceptions.
2018-01-24Confusion over insurance co pay. In 2017 i paid $50 co pay per appt and in 2018 I paid $25 per appt. I haven't had an explanation that i a satisfied and was told the clinical director would contact me but this has not happened.
2018-01-24most easy people to work with.
2018-01-24Always called with my appointment reminder!
2018-01-24Thrilled to find Lauren Carlton. Easy to speak with and very knowledgeable. Excited to be able to resolve some painful conditions through her instruction <br /> Will recommend her to others
2018-01-24Everyone was kind, helpful, and understanding
2018-01-24No complaints here
Q2. During Your Visits
|1. Courtesy of staff at the front desk||
|2. Length of wait before going to the treatment area||
|3. Comfort and pleasantness of treatment area||
|4. Friendliness and courtesy of physical therapy tech/aide||
Please provide name of your tech/aide (describe good or bad experiences)5892 responses (click to view)
2018-09-24Lizzy, Wesley, Kai and the other woman and gentleman I worked with were phenomenal. They knew exactly what exercises to prescribe, when to step in, and were a blast to work with. I thoroughly enjoyed coming to my appointments because of the people I got to work with.
2018-09-24Albie Miro is the best!!!!!! I'm not religious but he was the answer to all my prayers.
2018-09-24Amy is very helpful an frienly
2018-09-24Everyone is very professional and helpful!
2018-09-24I dealt with a variety of people, but mainly Ariana and Nas. Both were extremely friendly and helpful
2018-09-24Luke was awesome . I feel a lot better and he had showed me great exercise to use after my sessions are complete.
2018-09-24Kai; he was great and very helpful! He always answered my questions.
2018-09-24I started training with Lexie and the moved to Greg when Lexie relocated. They were both incredibly helpful and accommodating. Thorough evaluations and attendant care. I really appreciated both sending me home with thorough instructions for care outside of appointments.
2018-09-21Grace, Chandler, Kristen, Karina
2018-09-21everyone at penn plaza is so friendly and social! they accommodated my schedule always
2018-09-21Miranda, Kevin and Justin were excellent, consistent friendly and knowledgeable.
2018-09-20The presence of background of music was inconsistent. I loved having it on and it was harder to do the work in silence.
2018-09-20Brian, Shannon, and Wesley have been awesome! They've been great at spotting when I could be performing an exercise with better form and helpfully correcting me accordingly.
2018-09-20Issa was fantastic. Always extremely helpful and accommodative when my schedule changed.
2018-09-20Ashley made a huge difference for me. Hopefully I can avoid surgery
2018-09-20john mackarey-excellent<br /> Kwame-excellent
2018-09-20Ben - love him.
2018-09-20The facility is really nice, clean, and well-kept
2018-09-20Everyone here was very pleasant and helpful
2018-09-20Given the length of time I worked with every tech/aide and they were all very helpful and attentive.
2018-09-20Althea/Sofia...both very knowledgeable, clear, helpful and pleasant
2018-09-19I called to inform my tech/aide, Gwen that I had an emergency and couldn't make an appt one day but unfortunately that message wasn't relayed to her. Other than that, everyone I encountered (desk, techs, aides, etc) were very personable and it definitely made me feel very comfortable and welcomed. Gwen was the best obviously but perhaps I am bias :)
2018-09-19In addition to Luc, Julia was super helpful & very friendly / supportive through the recovery process
2018-09-19Ari and Yin are exceptionally nice and competent.
2018-09-18Never had to wait. Everyone was very helpful and friendly
2018-09-18My tech/ aids were often Chandler, Grace, and Karina. They were all readily available and willing to help. They knew how to show the stresses and helped me improve my exercises.
2018-09-18never had to wait for check in or after being checked in to start the session
2018-09-18Joe was always super helpful and friendly in assisting me with my exercises.
2018-09-18All techs were very helpful and knowledgeable
2018-09-18Great experience with Kai. Very attentive and helpful.
2018-09-18Crytal, Karl Both very helpful and courteous.
2018-09-18Crystal, Karl. They are both TERRIFIC
2018-09-18Amy as helped my balance and increasing my strength. Invaluable help. great at m onitoring my form.
2018-09-18jared anderson plus some others whose names i did not catch. all very helpful
2018-09-18Brian Schneider is a very nice person and professionally adept at demonstrating exercises, observing my activities, and offering useful/corrective feedback.
2018-09-17great therapist, Kristen, make sure you give her all her vacations days she ask for
2018-09-17Always happy to help and answer any questions
2018-09-17Christal Liaw was excellent in helping out with the exercises and taking general care of me while I was here. She was very courteous and even worked a few drills with me when I was struggling. 10 out of 5.<br /> Karl was also great although we weren't paired much.
2018-09-16Kyle .. Excellent has the potential to be one of your managers. keep your eye on him
2018-09-14I had different aides, but all of them were very courteous and friendly.
2018-09-14Julia is excellent
2018-09-14Varies per appointment.
2018-09-14The aides are all very accommodating and kind, the fitness area is always clean and state of the art, overall ambiance of area is welcoming and encouraging
2018-09-14All of the tech/aids are wonderful and super helpful. They are patient when explaining new exercises and watch to ensure you are performing them correctly. They are very personal while assisting with the electric stimulation and ice/heat post session.
2018-09-14Crytstal was always helpful and friendly
2018-09-14I worked with Justin, Miranda, and Kevin most regularly. They are excellent techs who kept me informed and motivated. I never felt like I had to wait too long to get help from them, and they ensured that I had any guidance or extra help I needed. They're the types of people I want to keep in touch with long after I graduate :)
2018-09-13Meghan was great and extremely helpful.
2018-09-13Luke was really great - I loved working with him and I would recommend to others. My only constructive is to make sure only ~2 patients are scheduled at any given time per therapist - sometimes Luke had 3-4 patients in the office and this made it hard to focus fully on any 1 patient.
2018-09-13Sophia, Christian, Miguel, Althea, Tawney , Chelsea all excellent .
2018-09-13Meek - MY PENN STATE FRIEND! He was always so helpful during workouts when it was really busy. Always a good laugh while I was sweating. I'll see you at Tonic East!
2018-09-13Front desk staff very friendly and professional. PT tech was excellent, friendly and always helpful. Tech staff varied each visit- all were very helpful
2018-09-13Michelle (while she was still at Spear) was amazing, kind, funny and knowledgeable. Mercedes was a great cheerleader with an infectious smile.
2018-09-12Prompt and courteous
2018-09-12I have been coming here for over a year and had help from many techs. I really appreciate the help from Meek, Julia, Crystal and Justin. They have shown me techniques, improved my posture on equipment and helped whenever I had questions.
2018-09-12I don't have a name but I've received professional and friendly treatment with every member of the therapy staff that I interacted with.
2018-09-12no wait time it was great service
2018-09-12Grace, Kristin, Marin, Chandler
2018-09-12crystal was sweet and i'm confident she knows what she is doing.
2018-09-12Tom Anderson is a real pro; knowledgeable, helpful, friendly. Couldn't have asked for a better trainer.
2018-09-12Everyone at the front desk and in the treatment center are super friendly and helpful! I never had to wait to see Phaeleau and the techs were on top of everything. Even physical therapists who were working outside of hand/wrist therapy were welcoming and kind.
2018-09-12Great front desk and never a wait.
2018-09-11The staff and area at this place were really nice. Other than my pt, other physical therapists talked to me and asked about how I was feeling, which was very friendly of them to do and enjoyable.
2018-09-11Phaeleau was great! I'm going to miss coming here! Everyone here is like one big family. My physical therapy was something I actually looked forward to coming in, rather that dreading the visits. He makes it fun by good conversation and jokes to distract you from any tougher exercises.
2018-09-11Great experience with all - Tonne, Chelsea, Althea
2018-09-11I worked with Denise several times on my first trips and really enjoyed chatting with her while doing my exercises.
2018-09-10The staff, from the start of the visit to the end, is fantastic. Check in is super efficient. The treatment area is always very clean and organized. And the techs are always accessible and super helpful whenever I need. Manny was able to correct many of my movements that made it much more comfortable and allowed me to do them correctly where I felt like I was really progressing, Nadia also was super encouraging and wonderful to deal with. She always made sure that I was comfortable and had the instruction I needed which was always recognized and appreciated.
2018-09-10Ari, Naz, Yin - They were all really professional and fun...they made the experience even more great.
2018-09-07Polite, however attention sometimes was divided.
2018-09-07crystal was nice and professional
2018-09-07Everything was excellent.
2018-09-07I think I could have been challenged more. It worked
2018-09-07The entire staff is great to work with, always courteous and friendly.
2018-09-07all the aides were very helpful. they always helped me with my exercises or corrected my posture if it was incorrect
2018-09-07Everyone here is awesome. I had been to other PT places before and everyone at Spear is so much more welcoming and friendly.
2018-09-06Lauren Calzolaio, good experience
2018-09-06Nurys was attentive, helpful, fun - overall awesome to work with!
2018-09-06Michael Virgile<br /> (Also Gabe and Carl)
2018-09-06Aleks Kuta excellent job
2018-09-06Spencer was my PT. He is terrific.
2018-09-06I really enjoyed working with Gabe. He is always ready to jump in and help and keep you motivated!
2018-09-06Excellant experience with Brittany, Aaron, Nadia and Mercedez. They were all very Kind and helpful in my treatment
2018-09-06I never waited more than a few minutes to be seen and everyone treated me great.
2018-09-05Mercedes was amazing. She made the exercises fun and added to the positive overall experience.
2018-09-05Luc and Crystal are AWESOME!!
2018-09-05Ky was great and very helpful through the entire process.
2018-09-05Drissa & Paul. I appreciated that they got to know my routines and watched out for my form. I felt that I got the right amount of help and attention.
2018-09-04Justin, Jess, and Breanne were all great and helpful
2018-09-04Novisse, Drissa, Paul, and others were all great. Very good about demonstrating and coaching through new exercises and checking up during old ones. Friendly and professional. Always felt like my care was a priority.
2018-09-04I worked primarily with Chelsea and Tani - both very friendly and positive and helpful
2018-09-04You guys need to address the AC issue. It's unpleasant in there.
2018-09-04Sophia (PT tech/aide) is great - friendly and helpful and inspiring .
2018-09-04the only negative is that i'm sensitive to the cold and sometimes the room was too cold for me.
2018-09-04lots of different people and all were great
2018-09-04A very good experience overall. Thoughtful, caring staff
2018-08-30All the techs and aides were pleasant, knowledgeable and worked well together.
2018-08-30The team offers an experience like no other making this close to a second home.
2018-08-30Don’t know her name
2018-08-30Dominica: perfect aid! perfect human <br /> Grace: so caring and so prompt! <br /> Jazz: such a fun and helpful person, it was great working with her<br /> Deanna: she is so knowledgable and so easy to approach for help!<br /> Denise: she is so smart and so pleasant to be around! <br /> <br /> Every aid was helpful and contributed to the wonderful, friendly atmosphere here
2018-08-30Gabe was consistently attentive, helpful, and friendly.
2018-08-29The front desk staff and techs always made an effort to get to know me. It helped make me feel like I wasn't just another patient, but that they really cared
2018-08-29I had several, and they were all upbeat and genuine.
2018-08-29Mercedes, Kwame, Nadia
2018-08-29Kathleen was super friendly love her bedside manner
2018-08-29Lexi and Kumi are excellent and I would recommend this facility highly
2018-08-29The ladies at the front desk always greet me when I come in and they also remember my name, which makes this place feel really welcoming and friendly
2018-08-29I worked with multiple tech aides-- all great.
2018-08-29The Techs were great, they would always introduce themselves, and I felt very comfortable working with them.
2018-08-29Everyone is so friendly and helpful at 70 Pine!
2018-08-28Mercedes was very good
2018-08-28The exercise area was crowded at times and I felt exposed at times due to lack of privacy.
2018-08-28Yin was great!
2018-08-28Nicole Surach and staff were a pleasure to work with.
2018-08-28Everyone was exceptional
2018-08-27Zach, Jason, all great.
2018-08-27Crystal and Karl. Excellent techs and very helpful and polite
2018-08-27I think I worked with most of them
2018-08-27It was all very quick. I was able to touchbase with therapist, complete exercise and get ice in just over an hour, which is perfect to keeping consistency in coming to therapy.
2018-08-27kwami-personal, friendly and curtious. Mercedes-friendly, outgoing and kind. Nadia-veryfriendly, polite and thorough. All were professional and thoughtfull.
2018-08-27Very great staff!
2018-08-24I am happy to recommend Spear and especially Jason to anyone needing therapy!
2018-08-24Miranda was very nice to me throughout my time here! She helped a lot with my different stretches.
2018-08-24Mohit, Teegan, Amanda, Josh, and Rei were all super helpful. They were always quick to respond to questions and help explain exercises.
2018-08-24Norvis was superb, always sweet positive and excellent in her explanations
2018-08-24Don.<br /> this is my second experience doing physical therapy. I was skeptical when i began here because my previous p/t was not helpful or a good experience.<br /> But i have been so happily surprised.<br /> Don is super encouraging and so smart. <br /> He helped me heal and improve when I doubted it was possible.<br /> I'm so grateful.<br /> And each aide who assisted with my treatments was kind and helpful.<br /> Lovely people.
2018-08-24All of the techs I worked with were wonderful.
2018-08-24Ben and Tyler. Both very professional and very helpful.
2018-08-24Karina was amazing! She was so friendly and nice. She was super encouraging during my exercises and I always felt support.
2018-08-24Everyone! All the ladies and gentleman have been more than accommodating, instructive and supportive.
2018-08-24Chris Ju. Very knowledgeable and he was willing to go out of his way to point out the proper way to do exercises or stretches, and was very encouraging.
2018-08-23Greg and Kwame were helpful and easy to understand their instruction. Friendly and I would highly recommend to friends and colleagues.
2018-08-23Crystal - she's great, always very helpful and attentive.
2018-08-23Althea, Miguel, Tawny, and Christian are all super nice and professional.
2018-08-23I worked with a lot of them and they were all great.
2018-08-23Everyone is ALWAYS super friendly and helpful; sometimes it's kind of busy but I can always find someone to help.
2018-08-22Overall a seamless experience that was very informative and useful.
2018-08-22Worked with Grace, Chandler and Karina and all 3 were extremely professional and helpful
2018-08-22Everyone was always so pleasant. Thank you.
2018-08-22Amy, Andrew and Patrick
2018-08-22John/Kwami are the best! They are very lovely, caring, attentive and professional. I always felt I was in good hands with them.
2018-08-22Jeremy is a skilled practitioner who clearly thinks about his patients and works to find the right treatment solutions. He is a pleasure to receive treatments from.
2018-08-22Andrew Ward, Pat Clay, Yat A. All staff was as genuinely friendly as can be. Made coming to PT less of a chore and more of something I enjoyed going to. Will miss them!
2018-08-22Everyone at the Murray Hill location was amazing and worked together as a team to create an upbeat, therapeutic, healing environment.
2018-08-22Andrew Ward was excellent as a tech/aide. He described my exercises with extreme precision and enthusiasm. He truly cares about his patients and wants them to succeed.
2018-08-21crystal was an amazing aide. She helped me with a lot of my workouts and knew exactly what I needed.
2018-08-21All wonderful experiences with staff at the front desk (knew my name as soon as I arrived and for every visit thereafter!) and the techs at the back.
2018-08-21For as long as I have been coming to Spear, which is about eight months, the staff have been nothing but courteous and amazing. The desk staff greet me by name and are super friendly, and I've loved the experience I've had with every therapy tech and therapist I've met here.
2018-08-21All of the tech/aides were so amazing! I'll never forget my first appointment when I was in a lot of pain and unhappy with the idea of such a long recovery process. Dominica must have seen the emotions on my face and made a beeline to my bench to talk to me. She immediately made me feel comfortable and the stories of her experience with acl surgery made me feel reassured. During the rest of my visits, she also took the time to correct my form for exercises and ensure that I was working the proper muscles. I really appreciate that level of care. I also really love Spear's model of having one therapist that works with you the whole time, but not necessarily one aide. Every aide that I worked with at Spear was so friendly and helpful. They were a wonderful part of my experience.
2018-08-21Corey, he was great at putting on the heat wrap. <br /> Spencer was great as a PT
2018-08-21Ari was 100% great!
2018-08-21I had a few but they were all great! Nicole can provide names.
2018-08-20Mike, Nas, and Ari made every visit incredibly enjoyable! Excellent techs!
2018-08-20Juan and Mercedes are fantastic.
2018-08-20Amy, Andrew and Patrick all provided top notch service
2018-08-17Cory, very nice
2018-08-17Terence was a real pleasure to work with. Truly made the sessions enjoyable and very productive.
2018-08-17My tech Julia exhibited complete and thorough knowledge of the exercises and informed me exactly how they should be done. Also, she was enthusiastic and helpful in every way.
2018-08-17Ben Kraus<br /> <br /> gabe
2018-08-17Terence was a real pleasure to work with. Truly made the sessions enjoyable and very productive.
2018-08-16Nass and Yin were always supportive and always watching out for me to see if i needed extra help
2018-08-16i had a lot of different techs, but they were all helpful. some were more knowledgeable about pt and attentive than others, but not a bad experience to report
2018-08-16Ben and Tyler. Both very professional and very helpful.
2018-08-16Kate esler all great, Kate the great!
2018-08-16Stefanie was knowledgeable, informative, kind and compassionate. I felt completely comfortable with her and knew I was in great hands!
2018-08-16I had the most excellent experience with all my visits and all my treatment. I never had any problems and everyone was extremely friendly. I was always comfortable and very happy to come to all my sessions.
2018-08-16Amanda was a great PT!!
2018-08-16Stefanie was knowledgeable, informative, kind and compassionate. I felt completely comfortable with her and knew I was in great hands!
2018-08-16Brian Schneider was the tech that I worked with the most and he was incredible. He was extremely knowledgeable and helpful, and was ready to correct poor form and bad habits without ever coming off as pretentious. Also just extremely nice and likeable.
2018-08-16Zach and Joe were great techs, they were always friendly and welcoming. They made me feel comfortable here and pushed me to do the work.
2018-08-16Jamie was extremely professional, while making me feel comfortable and relaxed.
2018-08-16The staff is wonderful. The Receptionists are always friendly and gracious. Again, I've never had a bad experience. No long waits and, of course, I am always made to feel comfortable. The therapy aids, AMANDA and KAYLA are a dream!! They seem to follow through with my therapist's instructions and monitor my PT exercises with care and concern.
2018-08-16Drisa & Paul
2018-08-15very nice people and quick to be seen
2018-08-15Andrew and Yat are the best
2018-08-15Christian was very helpful with alignment directions in exercises. He pays attention to detail.
2018-08-14Tyler & Reed - both super friendly, knowledgeable and helpful!
2018-08-14Basically everyone. Everyone was great and made me feel at ease while helping me recover.
2018-08-14Front desk excellent at 84th st. I had to remind those at 56th st. facility about payments.
2018-08-14q2 - I mean, I never waited to go into the treatment area (except the very first day) so my length of wait was excellent because I didn't wait?
2018-08-13Jon Bernfeld very good at explaining everything too me
2018-08-13All extremely helpful.
2018-08-13Kai and Brian were excellent. Very personable and easy to talk to.
2018-08-13Kwame, Nadia: all good
2018-08-11All PT techs and PT were kind and competent
2018-08-11Jen Joslyn - She was wonderful! So kind and patient and helpful.
2018-08-10Spencer Tran (my primary PT was excellent and) Kevin Okula (my primary tech, also excellent)
2018-08-10good experience Yat, the best and friendliest person in this facility. She is Funny an serious and the same time.
2018-08-10I worked with Patrick, Yat, Amy and Andrew. They were all great! always helpful, friendly, didn't let me wait too long in between exercises, an all together warm and kind and very professional.
2018-08-10everyone was incredibly helpful and friendly.
2018-08-10John, Mercedes and Kwame were all great
2018-08-10Miranda and the whole tech/aide staff were always friendly and helpful.
2018-08-10I had 2 techs while I was here, Nylesia and Kai. Both were ver helpful and knowledgeable in terms of the exercises and knowing when to increase my weight or pull back.
2018-08-09Brian and Nailisia were both super nice and dedicated! Nailisia especially is a stickler for posture and form.
2018-08-09john<br /> excellent therapist. came with frozen shoulder and now leaving with full range of<br /> motion in my arm.
2018-08-09Christal has been more than helpful in supporting me throughout my exercises.
2018-08-09All of the techs I worked with were excellent. Knowledgeable and professional.
2018-08-09Everything was excellent!
2018-08-09Staff are all very friendly and helpful.
2018-08-08Always on time. <br /> Zach, Camille. Very great.
2018-08-08Both Alisa and David were excellent to work with. Both were knowledgeable, friendly, and involved.
2018-08-08Techs were all awesome!! Thank you!
2018-08-08Phaeleau often worked with Julie (I think thats her name and Meek who were always awesome and attentive.
2018-08-07Facilities are state-of-the art. Friendliness and courtesy of physical therapy tech/aide was unrivaled.
2018-08-07The front desk staff always got me taken care of very quickly and I never felt like I was waiting around. Similarly, the entire staff, including the PT Techs/Aides asked after me in a friendly social fashion, making it an overall enjoyable experience.
2018-08-07Patrick and Andrew others are always there to assist me. To encourage me, and to do the therapy correctly. I welcome all of the help and guidance.
2018-08-07Everybody is friendly, helpful, and manages the perfect balance of friendliness/professionalism.
2018-08-07mainly just dealt with my PT
2018-08-07had several techs I worked with. all were extremely friendly and helpful. I never felt uncomfortable asking questions. truly enjoyed working with them.
2018-08-06All aides have been super super helpful, courteous and patient.
2018-08-06Kathleen was amazing. She was always friendly and talkative and happy to have a conversation about treatment or anything else on your mind. She made it something to look forward to.
2018-08-06Yat, Andrew, Patrick.
2018-08-06Sometimes there are so many patients that I've waited 10-15 minutes, and sometimes it gets crowded in the PT area. But the staff have been super friendly and helpful through the whole process!
2018-08-06I received help from Miranda, Al, Val, DeAndre and Justin. All were very encouraging and professional, and fun.
2018-08-06I received help from Miranda, Al, Val, DeAndre and Justin. All were very encouraging and professional, and fun.
2018-08-06The only time I waited in the waiting area is when I thought I had a 6:00 appointment and I actually had a 6:30 appointment. Even still Kristen took me early so I wasn't waiting that long. I was always greeted by name by everyone at the front desk, which was really appreciated.
2018-08-03zack and Ben
2018-08-03all very good
2018-08-03Chandler and Grace were ANGELS. So helpful, warm and personable.
2018-08-03i have never had to wait for session.. it is a fun atmosphere
2018-08-02Only good experiences with every tech/aide I've had the pleasure of working with
2018-08-02All the techs have been amazing!!! Putting up with me sweating profusely over all of the studio took a lot...
2018-08-02downtown Zachary excellent<br /> uptown Crystal excellent
2018-08-02Rachelle is a top notch pro.
2018-08-02chelsey and alex
2018-08-02All were great
2018-08-02Kwame and Kim were great, very easy to talk to and fun to work with
2018-08-01Josh, Ray, Kurt are always helpful and are very pleasant while providing assistance
2018-08-01Anna was AMAZING! She taught me so much. Loved every moment. And so was Sophia and Chelsea! A fantastic team!
2018-08-01Abby, Leslie, Mike
2018-08-01All tech/aides were fantastic. They were extremely knowledgeable in which exercises to complete and made the overall experience better. I noticed that all aides made it a point to remember your name and make the experience personal. I seemed to work with Karina more often than others, she is extremely professional, courteous and thoughtful in her approach to treatment.
2018-08-01Love NIk, Grace, Jack, Umid, Karina, Deanna, Kristin, Robin!!!! The best!!
2018-08-01Kathy Sarkisian was helpful, knowledgeable, professional, and friendly. I enjoyed my PT visits with her and the aide staff and would recommend to anyone entering PT.
2018-08-01Sometimes it has been a little slow to get through building security upstairs (outside of the clinic)
2018-08-01All of the aides were very knowledgeable and thoughtful. I worked with a few different individuals throughout my various appointments, and they were all wonderful to work with.
2018-08-01Julia was very helpful :D
2018-08-01The space is OK, could use a little bit more to avoid bumping into other patients.
2018-08-01Justin and Miranda were standouts. Justin especially was encouraging and supportive of whatever stage of the PT I was in. He also had an ease and confidence which was fantastic. Val was also fantastic and worked to ensure exercises were done correctly.
2018-08-01Jared was awesome! Camille was fun to work with. Both always super friendly/helpful.
2018-07-31I worked with several- most of them were pretty good. THe best were the ones who corrected me during the exercises
2018-07-31Tyler Nightingale--always courteous and attentive, even when it was very busy
2018-07-31I had a wonderful time doing my therapy at this location with all of these amazing people. Amanda is a very sweet and caring therapist. She takes her time to explain all of the questions you may have and tells you step by step what she's doing. Amanda also does her best to work on the area that is bothering you the most and what she does makes a difference. I would come back to her if i would ever need therapy and tell other people about the work she does. Thank you so much Amanda for listening to me and making my arm a lot better than when i came in. You're awesome!!!
2018-07-31Patrick and Andrew have been very supportive and encouraging in my progress.
2018-07-31Excellent experience. Justin was amazing and encouraging.
2018-07-31Kwame, Nadja, Michelle<br /> All superb. Amazing positivity and enthusiasm.
2018-07-31Laura is fantastic - I recommended her to two of my colleagues already. She is super supportive and lets you move a comfortable pace.
2018-07-31Everyone I saw was friendly, helpful, and professional.
2018-07-30Kyle Stupi provided excellent care
2018-07-30Chelsea & Sophia were wonderful!
2018-07-30I interacted with a few of them and they were all very nice and professional
2018-07-30Kathleen Experience excellent
2018-07-30Derek Lee: Derek took the time to explain everything to me and answer any questions I had. He was pleasant and great to work with.
2018-07-30Despite everything about Spear being excellent, the procedure for entering the building is totally unacceptable. I have nothing but the absolute best things to say about Spear and every person at this facility. However, the frustration of going through security every single time (sometimes waiting behind many, many people) would seriously prevent me from recommending this place to anyone. I can't overstate how great Spear is and how horrible the experience of going through the security line every single time is, especially when you are in physical discomfort. It is a real shame. Any workaround would be helpful and much appreciated.
2018-07-30Professional and very friendly.
2018-07-30Everyone i encountered had a warm had a warm and cheerful disposition
2018-07-30I mostly worked with Nalyssia who was great.
2018-07-30Jared - very friendly and helpful
2018-07-30Hellen and team / everyone , were a great help and really cared about progress and success of the treatment
2018-07-28all good experiences with everyone who helped me! they demonstrated the exercises well, and made sure i was doing them correctly.
2018-07-27Jason Kang. It was a good experience.
2018-07-27I had several people help me and they were all very helpful
2018-07-27Haley (name). She helped me. She was nice and patient. No complaints, everything was good.
2018-07-27Justin often helped me during my visits at Spear and he is the BEST. Such a lovely, fun attitude and very helpful.
2018-07-27Corina, Jasmin, Kristin, Dominica-all did a great job and helped a lot!
2018-07-27elissa, christal and abe were fantastic and considerate but firm.
2018-07-27Only issue is at times the location is very busy - the floor becomes too crowded. Jessie and the team manage this well, but keeping numbers limited would help.
2018-07-26Narvees, Gale, and the rest of the tech/aide team were great.
2018-07-26Christina was AMAZING!
2018-07-26Lukasz Mroz, awesome experience.
2018-07-26Karl gave me an excellent experience.
2018-07-26Andrew - motivating and clear!
2018-07-26I've never had to wait before going to the treatment area and the front desk staff are always friendly and efficient. I've worked with different tech/aides and they have all been lovely.
2018-07-26Everyone was extremely polite and kind.
2018-07-26Techs especially Wendy and Bianca were knowledgeable and helpful!
2018-07-26better customer service than Disney world
2018-07-26Christina was always helpful and friendly!
2018-07-26katherine sofia alana so easy to work with
2018-07-26Kwame and Nadia were very helpful in instructing my exercises
2018-07-26I never had to wait in the waiting room, I was taken at my appointment time every single time. Everyone was always super nice. I was always greeted by name at the front desk. Any questions or concerns that I had were always resolved quickly.
2018-07-25The front desk staff is always courteous and respectful.
2018-07-25Everyone was wonderful
2018-07-25Everyone has been very nice and helpful.
2018-07-25Everyone helpful and supportive
2018-07-24Brea and Camille are really helpful in guiding me with the exercises.
2018-07-24The aides were all exceptionally friendly. Occasionally I would receive seemingly contradictory advice depending on which aide was helping me (not the therapist). One aide (but only one) had a tendency to talk to me at length any time I asked a simple question (beyond just answering the question), which occasionally meant I didn't get to go through all my exercises in a session. But that was a minor issue and not a big deal.
2018-07-24Workout area can get a bit cramped when mos therapists are on shift
2018-07-24Techs especially Wendy and Bianca were knowledgeable and helpful!
2018-07-24Derek, Christina were super friendly, helpful and awesome!
2018-07-23Michelle and Kwame -- excellent experiences with everyone.
2018-07-23everyone was always extremely pleasant and helpful. Also very encouraging.
2018-07-23Everyone was always super helpful even during busy times
2018-07-20They ALL rock. THANK YOU to Amanda, Lynette, Rhonda and Jen.
2018-07-20Numerous throughout treatment. All very helpful, enthusiastic.
2018-07-20Justin is great!
2018-07-19Reid was very helpful and friendly!
2018-07-19Everyone was very helpful and welcoming.
2018-07-19Justin, Meek, Julia and Katie have always been professional and friendly. I am glad to be better but sad to say goodbye.
2018-07-19Yenny, Ari, Nicole - all excellent
2018-07-19There was more than one, though Jenn is the one I most remember working with. Very positive and upbeat attitude. All were helpful, including those I am failing to recall the name of.
2018-07-19Lisa Yirce was incredible! She really helped me through the couple months of PT and pushed me to try new things.
2018-07-19deanna, domenica, denise, grace (sometimes), and I also did some session with Nicole as therapist
2018-07-18All techs and aides are super friendly and very helpful. Apologies for not providing names as I'm bad with remembering names, but all at Penn Plaza are top notch!
2018-07-18Nervies and Gil were both friendly, warm, and helpful.
2018-07-18John Mackarey is a very talented and caring physical therapist. He helped me improve 100% and did it with good humor and a smile. He taught me so many exercises and stretches that I will take with me to better my back and health. Kwame was awesome helping show me exercises and forms and also had such a positive attitude. The entire staff helped my recovery tremendously.
2018-07-18Justin - always good. Most of the other techs I worked with have left.
2018-07-18Jon Bernfeld, all good
2018-07-18Staff and techs/aides were all very friendly and helpful. The location is somewhat small and crowded.
2018-07-18Phaeleau is an absolutel pleasure and a total pro. My hand is so much better and I enjoy our conversations very much.
2018-07-17Mercedes was very friendly and helpful.
2018-07-17Yat (the Spirit Queen) and Pat were both extremely friendly and helpful while assisting me in my exercises.
2018-07-17Meghan King and Kayla are great!
2018-07-17Kate and Wendy. Once did a session with Andrea when Kate was away. All 3 were great!
2018-07-17Nicole, Arianna, and Yin
2018-07-17Loved Nilesia! She was the best!
2018-07-17Justin was personable and was able to multi task with grace. Even when he was not able to help me he always mad sure someone was there to assist me.
2018-07-17I think I worked with most aides during the 11am-3pm shifts. All of them were kind, informative, and pleasant to work with.
2018-07-16Cristal is charming Karl as well as the other aides are excellent too. Love the whole Spear staff
2018-07-13Yat, Pat, Amy All were very professional and extremely helpful and patient (these are the people I worked with most often; everyone staff was excellent)
2018-07-13Nylisia (sp?)was excellent! She provided very individualized attention, engaged patients genuinely, and was always upbeat.
2018-07-13Everyone was amazing.
2018-07-13Aid was very helpful,
2018-07-12Anne Marie- she is amazing. I really appreciated her guidance. She knew a lot about form and I trusted her when she was helping me.
2018-07-12Deanna, Matt, Justin are all great. I used both Deanna and Matt innerchangably as fit my schedule and theirs. <br /> All the aids were very helpful and sadly I don't know all their names.
2018-07-12Camille was the most frequent tech / aide and she is AMAZING!! One of the best parts of coming was getting to work / chat with Camille
2018-07-12Worked with numerous aides- all very helpful and attentive.
2018-07-12Dominica was awesome! She always made sure I knew what I was doing, and was always super warm and friendly.
2018-07-11LOVE the staff here. So fun and knowledgeable.
2018-07-11Rebecca and Carly are amazing! Rebecca has been very warm and welcoming from the start, and has become a great friend to chat and giggle with during treatment. Carly began her apprenticeship about a month in to my treatment, and she had excellent bed side manner. Both Rebecca and Carly are true professionals, in every sense of the word.
2018-07-11Nilesia and Brian - both excellent!
2018-07-11The personable miens of the therapist and techs were superb, making it a pleasure to spend time and work out with the staff.
2018-07-11kwame, michelle, Mercedes, everybody, was helpful, friendly and attentive
2018-07-11All the aides were exceptionally nice.
2018-07-11Jared/Jess they are so pleasant. Don't let them go anywhere!
2018-07-11Amy/Andrew/Patrick - all fantastic!
2018-07-10Very organized and clean
2018-07-10Chelsea was the aide. She was helpful and attentive.
2018-07-10Kathleen is so knowledgeable and confident that it made me look forward to my appointments, and I always felt so much better afterwards!
2018-07-10Everyone I worked with at SPEAR in Chelsea was very professional and helped me towards my goal of recovering from surgery.
2018-07-10Brian, Elecia, Melanie...all very helpful!
2018-07-09Kathleen is so knowledgeable and confident that it made me look forward to my appointments, and I always felt so much better afterwards!
2018-07-09I worked with Amarinda Parmar who is absolutely lovely. She guided me through exercises, did some hand manipulation, and suggested things I could do at home. And it all worked!
2018-07-06Greg Moy,and techs the best!
2018-07-05EVERYONE WAS GREAT AND VERY HELPFUL
2018-07-05I have the worse memory with names but i can genuinely say Ive worked with almost every tech and aide because of the diff scheduling i had. Every one of them was nice and conversational.
2018-07-05Ray was always very nice and helpful at the front desk. Michelle was great showing me exercises and nice to talk to .
2018-07-03I've had many, and they've all been great! Andrew, Yat, Natalia, Amy, and Patrick.
2018-07-03The tech staff is particularly friendly and helpful. I worked mostly with Julia, and we bonded over soccer.
2018-07-03Knowledgeable and professional staff helped me ease back into recovery.
2018-07-03Meghan and Kayla were amazing throughout my time at PT! They were able to identify weak spots, so we were able to strengthen these particular areas.
2018-07-02Everyone is nice and helpful. Thanks!
2018-07-02Sam / Jess
2018-07-02all the techs/aides were super friendly and extremely helpful - standout experiences with nicole and yin - but all in all, i truly enjoyed interacting with them
2018-07-02Lights are very harsh when you are lying down for treatments
2018-07-02Kristin was always very great to work with, very knowledgeable and helpful
2018-07-02Mercedes and one other dark-haired woman (sorry I don't remember her name!) were both pleasant and easy to work with
2018-07-02Lady at front desk was very helpful.
2018-07-02Jeff is awesome. All staff are so positive and encouraging. I appreciate that they remember me, my family, my activities. I miss Ray, too!
2018-07-02I have been helped by many staff and all were very helpful and attentive to details and all of them had a very upbeat attitude.
2018-06-30I had mixed experiences with the people at the front desk of Midtown 44th. I experienced some problems with billing and it took many phone calls over the course of several weeks to sort out the problems, in my opinion partially due to the lack of care about those problems from the staff at the front desk that I was in contact with. Several times I was told I would receive a follow-up phone call within the next day, would not receive a call, had to call back myself and eventually visit in person just to get a response. The physical therapy treatment I received was excellent, but the experience with the front desk was definitely a negative.
2018-06-29Everyone here is AMAZING. Friendly, happy, really a joy to spend time with. PT quickly became the highlight of my week.
2018-06-29Everyone was great
2018-06-29They were readily available to help whenever i needed assistance with the machines!
2018-06-29Alyssa was a pleasure to work with and very knowledgeable and helpful.
2018-06-29Zach - great! Friendly and attentive.
2018-06-29I worked primarily with Kyle. I also had appointments with Becca and Justin.
2018-06-29They were always very corteous and helpful the few times Kathryn asked someone to help me with something. I don't remember their names.
2018-06-29everybody was great
2018-06-29Sam- everything was great. The only complaint I might have is that when (any of the therapists) are seeing multiple patients at once, sometimes there is lull time in between exercises while waiting for direction and it can eat up a lot of the hour, could be more efficient.
2018-06-28Crystal is excellent
2018-06-28Nas and Yin are super friendly and helpful
2018-06-28Nas was very helpful and motivating!
2018-06-28friendliest staff. everyone always pitches in to help you with an exercise. everyone is so courteous to each other too. such a nice enviornment
2018-06-28Tyler very good experience
2018-06-28Caitlin Murphy was excellent and very knowledgeable
2018-06-28Elaine and Leah are magicians! Love the growing tech team!
2018-06-28MIguel assisted on most of my visits but I also worked with a few others. MIguel demonstrated a great attention to detail and helped me through a lot of my exercises.
2018-06-28Techs and aides are awesome! They are always standing by and notice when I am unoccupied or have questions. They are knowledgeable of the stretches and exercises, and they're also not hesitant to ask others for clarification.
2018-06-28Nilesia has been fantastic, always attentive and helpful. Correcting me when needed and always positive.
2018-06-27Kwame was always very helpful in demonstrating exercises and assisting with any equipment.
2018-06-27they we're all great, knowledgeable and helpful
2018-06-27john and Kwame were very helpful and friendly
2018-06-27I worked with several tech aides and they were all phenomenal
2018-06-27Michelle, Nadia, Kwame, Mercedes
2018-06-27Ben Kraus - friendly, keeps up the pace and explains exercises and their purpose clearly
2018-06-27There were several techs/aides who helped me with my treatment. Each of them was consistently helpful, considerate, intelligent and kind -- I didn't learn all of their names but Kwame, Michelle, Francesca were the three people who helped me on a consistent basis.
2018-06-27all of them
2018-06-27I've always had good experiences at SPEARS. Sometimes during busy hours the rooms filled a little crowded but it's never prevented the exercises.
2018-06-27Wendy - attentive, friendly, and knowledgeable. She has to keep many balls in the air and doesn’t seem to get overwhelmed
2018-06-27Gabe was wonderful. He would make sure I was doing all of my exercises with proper technique.
2018-06-27Marc and all the assistants were professional and prompt in providing me instructions and guidance with all my exercises.
2018-06-27Gabe Sanchez and Cristal Liaw made my SPEAR experience exceptional. Would not have been the same without them. I recommend they both get raises.
2018-06-27Julia and Justin
2018-06-27Excellent service all around. No waiting period at the desk, and everyone I interacted with was courteous and helpful.
2018-06-27Marisa is dynamite as is the entire staff - so helpful encouraging and friendly
2018-06-26Karina, Marin, Jasmine all were very pleasant to work with.
2018-06-26Jazz is wonderful! All the other aides are very helpful.
2018-06-26Great. Facilities are a bit cramped and crowded though
2018-06-26Althea and Alana
2018-06-26Meek, Justin, and Chris have all helped me with exercises and were all extremely friendly and helpful and guided me through everything smoothly.
2018-06-26Joe was really helpful and considerate
2018-06-26It is hard to describe the joy i feel when arriving to the treatment area to Amanda's latest riddle.
2018-06-26Hannah and the tech aids we're all fantastic. Great attitudes and very friendly. They made me want to come in for PT.
2018-06-26My only complaint was that occasionally I was forced to endure that goat-roping country music. That was horrid.
2018-06-25Ben conducted a thorough assessment and created a treatment plan that sorted out my lower back pain
2018-06-25Everyone was incredibly warm and welcoming, and the front desk staff were warm in their greetings and efficient in taking care of payment so I could get downstairs. All of the therapists and support staff were helpful and friendly.
2018-06-25The staff is outstanding!
2018-06-25Aides all very good, especially Paul
2018-06-25Justin particularly was supportive and kind!
2018-06-22Every person I've interacted with here is extremely friendly and accommodating. I have always felt taken care of and listened to each time I come here.
2018-06-22Everyone did their job professionally and with kindness. I worked with Julia
2018-06-22Justin. Justin was so sweet and really cared to help me get to where I want to be. I felt like I was working with a friend and felt totally comfortable with him!
2018-06-22All the techs and aides were wonderful and helpful
2018-06-22Ari is the BEST! She has been so helpful over these last few months :) Also all the other techs over the last 5 months have all been so kind and very helpful. I never felt lost or confused, people were always watching out, making sure I was good.
2018-06-21Rey was amazing, anytime she saw me she greeted me. It meant a lot that she learned my name and was always a friendly face.
2018-06-21Justin was excellent! Even though a couple times I would be very sore afterward, it was still very helpful in the long run.
2018-06-21omi? he was great and very sweet
2018-06-21Ben, Ninia, Tyler
2018-06-21I never really had to wait for an appointment and was allowed to start early if I got here early which was good.
2018-06-21Mike is super knowlegable, helpful, patient, encouraging with techniques that enabled me to maintain and perform home exercise program correctly consistently. Christal is thoughtful, personable, helpful and anticipates where help is needed
2018-06-21Everyone I worked with was knowledgeable and pleasant!
2018-06-21Paul. Excellent. Wonderful disposition
2018-06-21PT Techs and PT were great! Spear PT is lucky to have them!<br /> <br /> Front desk personnel could be more attentive to clients who arrive and are trying to check-in.
2018-06-21Althea was the one who typically helped me - always helpful
2018-06-21Sometimes a bit tight with how many patients and limited floor space for moving exercises
2018-06-21Ariana Thakurdeen - She's the greatest! Always helpful and asks about things going on outside of PT too.
2018-06-21all of the aides were excellent. Very helpful and nice.
2018-06-21Everyone seems so happy and enjoying their job
2018-06-20I always looked forward to physical therapy as the clinic atmosphere was always positive and fun
2018-06-20Kurt, Josh, and my aides were all really awesome. Always pleasant, helpful, and nice to be around.
2018-06-20The changing area is perfect, and the waiting area is fine. I only waited when I was early, and even then I was usually taken early. I never had to wait long.
2018-06-20Tyler Nightingale --EXCELLENT
2018-06-20Excellent - Calm and Friendly
2018-06-20The front desk people got me checked in very fast and the aides were always there to lend a helpful hand.
2018-06-20Great and friendly customer service
2018-06-20Everyone was welcoming and supportive. A very safe environment regardless of who came in. Loved it!
2018-06-20I've had several. Jasmine, Corina and Nick were all fantastic - very helpful, friendly and professional.
2018-06-20Everyone I encountered -regardless of whether I worked with them directly- was welcoming, pleasant, helpful and friendly.
2018-06-20Kate is the best—very encouraging and attentive to issues regarding pain.
2018-06-20Brittany is a vert caring and kind woman. She was clear in her teaching me and made the sessions fun
2018-06-20Always felt at ease with Josh. Knew that I was in good hands. He did a great job connecting with me, asking questions, explaining why we were doing certain activities, the extent of my injury and the timeline for recovery. Kept everything on track.
2018-06-20Driesa,and Norvis , They were in tuned to me while I did my repetions.
2018-06-20Camille - very helpful and positive
2018-06-19All of the tech/aides were superb. They gave me 1:1 attention when I needed it, showed me new exercises or corrected form and were always up to speed on my condition/progress, especially Camille.
2018-06-19Sam Robin was amazing!
2018-06-19kwame michelle nadia are all great. They are a good team with my therapist lead!
2018-06-19Miranda, Al, Val, Diandre were great!
2018-06-19All good experiences!
2018-06-19- only thing to note is that some of the physical therapist assistants were not very professional (inappropriate comments, didn't seem to know what they were doing with the exercises)
2018-06-19Jasmine, Karina, Kristine with a K
2018-06-19I forget, sorry! It was often a little hot in the treatment area so I got pretty sweaty. I felt self-conscious when I went back to the table.
2018-06-19Everyone I worked with was friendly and attentive. At first I didn't realize I needed to speak up when I finished, since sometimes an aide was working with multiple people at once, but once I got into the flow of it, I had no issues.
2018-06-19I love Niveen! She was always so cool and laid back and helped me reach my goals without pushing too much on me at once. Everyone else I worked with was also incredibly nice and friendly. Made getting up in the morning not as bad.
2018-06-19Dominica was great to work with. She was helpful in explaining the exercises, correcting my form, remembering any discomfort I had from one session to the next, and she was always bright and cheery. Working with her was a highlight of the morning,
2018-06-18Kwame and Nadia. No bad experiences. Everyone was pleasant
2018-06-18Jason kang, he was very helpful in my recovery and helped a lot overall
2018-06-18Amy and Yat
2018-06-18Miranda and others. everyone was helpful and nice.
2018-06-18Everyone was super attentive - I never went more than a minute or two without someone noticing that I needed help / further instructions!
2018-06-18Diandre, Alec, and Miranda regularly worked with me and they were all great.
2018-06-18Josh was awesome, and so was Nilesia.
2018-06-17All of them were very friendly and attentive.
2018-06-15Nilesia was my tech for most of my appointments and was amazing - she helped me understand the science behind what I was doing and also was very encouraging. I felt 150% supported and it really helped me work harder in the exercises. She made me want to come back every time.
2018-06-15Karina and Jazz. They both made me feel comfortable and were fun to talk to and make jokes with.
2018-06-15marc very good
2018-06-15excellent experience with both!
2018-06-15Just the right blend of friendly and demanding to inspire me to strive for results, he read me correctly very quickly!
2018-06-15Gabe, very good experiences
2018-06-15I worked with Gabe and Crystal. They were both excellent supporting the therapist and assisting me during visits. They are a joy to work with.
2018-06-15Crystal was great
2018-06-15ALL VERY GOOD AND VERY HELPFUL
2018-06-15KWAME KIM EXCELLENT
2018-06-15Kathleen is a fantastic therapist.
2018-06-15Mary. The experience was helpful. She explained what I should expect and what she was going to do. She also asked about my goals and my part of the treatment. I didn't mention this to her, but her cold hands felt relaxing!
2018-06-14Pat, Yat and Andrew
2018-06-14Val and D'Andre in particular were lovely.
2018-06-14Michelle and Kwame excellent very friendly and helpful
2018-06-14Jen is terrific, knowledgeable and kind.
2018-06-14Nicole - she was super good and patient!
2018-06-14Jasmin and Kareena were very good. They corrected any technical problems I had, were approachable and good to be around. They made the atmosphere friendly and had some good laughs
2018-06-14Nadia and Kwame are amazing- they make the patients feel at ease while being helpful and courteous
2018-06-14jamie is the best
2018-06-13Staff is friendly, knowledgeable and very helpful. Only thing that could be better is treatment area could be a bit bigger.
2018-06-13Gabe<br /> Super nice and friendly. Very helpful.
2018-06-13Great experiences with the Techs on the floor during the AM and PM sessions! They were extremely knowledgeable in training athletes and ensured I properly performed my exercises. They have really changed my running form and now I don't have any pain in my shoulders!
2018-06-13Marrisa Speno was my PT, she was excellent! She explained why I was experiencing pain and taught me self management techniques.
2018-06-13I found all of the techs who assisted Christen were very knowledgeable and attentive.
2018-06-13Everyone was super friendly, I liked that they showed interest in my daily life and didn't just see me as a patient who came in and did exercises and left
2018-06-13honestly can't remember all the techs names, but truly, an excellent staff who were always helpful with postures and kindly making physical adjustments. developed a particularly good relationship with domenica, but really, everyone was super
2018-06-12Really enjoyable experience. Every staff member I encountered was friendly, attentive and welcoming.
2018-06-12Jon was excellent and a wonderful therapist and person. He and the rest of the staff made it a good experience every time I came.
2018-06-12Had multiple over the course of my PT and all were very friendly, knowledgeable and easy to work with.
2018-06-12multiple aids all great
2018-06-11Norleese - super encouraging and friendly
2018-06-11All of the techs were excellent and attentive.
2018-06-11Made lots of friends while at Spear. Everyone was excellent and always friendly.
2018-06-11I had a wonderful experience with all of the staff at Spear PT. For aides, I worked mostly with Kwame who was an absolute pleasure. He was helpful, enthusiastic, knowledgeable and patient. He really made the whole visit so enjoyable. I also occassionally worked with Nadia who also was so helpful and easy to work with.
2018-06-11Justin. Very helpful, professional and effective.
2018-06-11Tthis place has improved, I remember how small it was.
2018-06-11Nilesia was absolutely wonderful and I really recommend her to anyone who needs help.
2018-06-11Zach, Jared, Jessie, Carley. All good experiences. All experience was good/.
2018-06-11AJ paced me well through the exercises. I am happy with my progress.
2018-06-09everyone is good !
2018-06-08Greg was really great; Kwame is always super helpful and great to have around
2018-06-08Justin and Katie were both excellent!
2018-06-08The PTs and tech are awesome! Always look forward to coming in and working with them.
2018-06-08That's a no shitter
2018-06-08I've had multiple tech/aides and they have all been very patient and helpful.
2018-06-08Worked with many aides, all fantastic
2018-06-08Tiffany is always there bright and early when I come in
2018-06-08Kate is the best—very encouraging and attentive to issues regarding pain.
2018-06-07Nicole, Shameek, and Justin were all incredibly helpful and fun to work with. They always take the time to make sure you're doing everything properly and listen to your questions and concerns.
2018-06-07Mercedes & Michelle
2018-06-07Sometimes felt that treatment area was very crowded
2018-06-07I have no negative comments, everything was wonderful here.
2018-06-07the only minor comment is that the place can get a little crowded and patients have to play a game a Tetris from time to time to do their exercises. more space or fewer patients at any given time would make for a more comfortable/efficient environment.
2018-06-07Nilesia was great! She worked me hard and made sure my form was good, etc.
2018-06-07worked with all the techs and everyone was always fantastic, helpful, and attentive
2018-06-07For the most part, Ari, Jennifer, and Nicole worked with me. They are AWESOME! In particular, Ari was always on the ball, helping me get from one set of exercises to the next and making certain that I had whatever equipment I needed.
2018-06-07Kwame and Michelle were very helpful with assisting in my exercise program and always knew which exercises I had to complete next
2018-06-06don't remember everyone's names but everyone was extremely friendly and helpful.
2018-06-06Dominica, Deanna, Jazmin, Karina, Merin, Alexa, Janhvi, Nik - all were professional, friendly, clear with corrections, and made the treatment fun :)
2018-06-06i found everyonw to be courtous, polite, knowleges and listen to my complaints
2018-06-06Rhonda and Amanda always got me set up right away and asked how I was doing, they're great!
2018-06-06Nilesia Hall <br /> thumbs up
2018-06-06It's so clean, airy and nice in the treatment area. Love the music!
2018-06-06I was always welcomed by everyone by my first name (and never by a diagnosis), whcih adds to an overall pleasant experience
2018-06-06Everyone is extremely helpful and have a knack to making the exercises fun. Enjoy the banter of the staff as well. With regards to wait, I have never had to wait!
2018-06-06Diandre was great to work with, very helpful and friendly.
2018-06-06Nicole was great as well! Really got in there to loosen up my leg and work out knots and the tightness.
2018-06-06I worked with a variety of aides throughout my treatment and all of them were friendly, personable, and knowledgeable. They ensured exercises were completed properly and safely and were always available to provide pointers or help when I had a question.
2018-06-06Crystal + Gabe are super friendly and helpful!
2018-06-05Tyler was always available and ready regardless of working with other patients including a time or two when I wanted to come in early.
2018-06-05Dominica, Deanna, Jazmin, Karina, Merin, Alexa, Janhvi, Nik - all were professional, friendly, clear with corrections, and made the treatment fun :)
2018-06-05All of the staff members were equally attentive to your needs throughout each session, especially Kwame!
2018-06-05Gabe was my primary tech/aide and he was just wonderful! Always friendly and helpful!
2018-06-01The staff at the treatment area were always courteous and helpful. There were a lot of hands to help with equipment, form, and anything else I might have needed.
2018-06-01Everything was excellent. Things were ready for me to start as soon as I walked in. Everyone is very nice.
2018-06-01Kyle Stupi<br /> Jess P<br /> Jared
2018-06-01Everyone has been fantastic. Would enthusiastically recommend to anyone who needed physical therapy.
2018-05-31In one particular situation, I was next to a man that was basically being rude to a tech/aide and they demonstrated more patience than I've ever had for anyone. They took a terrible, stressful situation listening to this guy, and diffused it. It doesn't seem like anyone has bad days here?!?!
2018-05-31Ariana/Jen - they are amazing. Instantly friendly and caring. Very patient with showing how to use the various equipment.
2018-05-31Gabe and Crystal. Both very helpful and friendly and always available to help. Knew what to do.
2018-05-31Ben, Troy all good
2018-05-31Crystal and Gabe
2018-05-31Kathryn is incredibly friendly and prompt. She is always in a positive mood, and always on time.
2018-05-30Kwame -- always helpful, attentive, friendly and cheerful
2018-05-30Again, no complaints!
2018-05-30Andrea did a great job focusing on my pain and really treated me well. She was attentive with the exercises and truly focused on healing me. Excellent job Andrea!
2018-05-30The staff was universally great.
2018-05-30Kyle Stupi -- he was easygoing but very professional.
2018-05-30Entire staff super nice
2018-05-30Wendy is always ready to help, and stays on top of everything in a sometimes crowded space.
2018-05-30D'andre & Miranda are great. Energetic and always in a positive mood. Made me look forward to coming to appointments
2018-05-29Alyssa and Crystal were fantastic
2018-05-29I had a few but they were all really great and the hand-of from therapist to tech went really smoothly
2018-05-29lovely staff overall
2018-05-29Everyone was super nice and welcoming! Amy, Joshua, and Amanda were all very nice to me, as were a couple of other staff members I interacted with (never got their names unfortunately!)
2018-05-29The vibe at Spear is super positive.
2018-05-29No wait time <br /> Zach, Camille, Jess all incredibly helpful and specific. They know what they are doing.
2018-05-29I've had different aides but they've all been great.
2018-05-29Very professional and comfortable environment
2018-05-29UES tech aides were wonderful.
2018-05-29Val was my tech/aide about 95% of the time. He always acted in a pleasant and professional manner, and demonstrated very clearly the exercise program which I learned. I was very fortunate to have Val as my tech as he created a very positive experience for me.
2018-05-25Techs were all available for questions and were very nice.
2018-05-25Michelle, Kwame, Nadia
2018-05-25Everyone is so nice and caring! Very fun environment with work hard play hard mentality
2018-05-25Nilesi was great, great at making sure I was doing everything properly, all while being very friendly and conversational. Made the time go by very quickly.
2018-05-25Sam was great!
2018-05-25Josh, AnnMarie, Rachel and many others. And everyone at the front desk. All very good!
2018-05-25Deanna very pleasant and cheerfull. Was encouraging at all times.
2018-05-24This entire team of PT's and PT aides went above and beyond for me. Extremely nice, helpful, and always provided positive re-encouragement. Marc was mainly my PT with Rachelle filling in.
2018-05-24Camile Jonna was with me every step of the way. She didnt make fun of me when i had the 1lb. weight and struggled to lift them and she was proudly there when i graduated to the heaviest of weights. She honestly was a great coach, a fantastic teacher and great friend throughout this whole experience. I wish her luck a PT in the near future, she will be awesome!
2018-05-24Kwame was outstanding- helping assist Kristen with my exercises and showing me proper form
2018-05-24Jen and everyone else was wonderful! They always said hi and were very helpful with the exercises.
2018-05-24Everyone here has been amaaaazing! I'm so thankful for Josh, who was always ready to help with towels/ice/literally anything.
2018-05-24Gwen and Kurt Both very good
2018-05-24(I had very little interaction with the techs/aides.)
2018-05-24Every visit was very pleasant I never had to wait.
2018-05-23Ray is a pleasure to have around. She is always upbeat, positive, and goes out of her way to greet me by name when I come into the gym.
2018-05-23Both great and friendly.
2018-05-23The aides were an integral component of my recovery, always very knowledgeable, adjusting me as needed and overall super friendly. Really amazing atmosphere at this location - highly recommend to all my family and friends due to hospitality and care I have been given at this location.
2018-05-23The were all lovely and professional.
2018-05-22Josh was great throughout the sessions I attended at Spear and was able to promptly get the appropriate equipment I needed including weights and icing at the end of the session.
2018-05-22I had a few. I don't remember each person's name but I felt they were attentive and good.
2018-05-22Kathleen provided excellent service in facilitating my speedy recovery from my broken elbow and torn tfc.
2018-05-22All of the techs were very helpful and showed sincere care for patients.
2018-05-22All techs were fantastic
2018-05-22Lauren, Patrick, Andrew and the rest of the staff were caring and very professional.
2018-05-22Sarah - she was great.
2018-05-22Never wait for an appointment, might be because I was always running behind (so sorry). Techs are the best, especially Val, who I worked with most often. They all have such great attitudes.
2018-05-18Ariana, Jen, Abby. They were all amazing and very helpful throughout my recovery process.
2018-05-18I had Hannah and Miranda and both of them were incredible. Super helpful, made me super comfortable and are super funny and caring about their patients as people.
2018-05-18I had confusion about the insurance coverage and the front desk was extremely patient with me and helpful.
2018-05-18Meek, Katie and Justin were always there for me
2018-05-17Consistently a pleasant experience.
2018-05-17I was always called by name which was awesome. I never waited to be seen, so long as I showed up on time. Everyone here was always really nice and very helpful whether they were working with me directly or not.
2018-05-17all of them
2018-05-17Ray, Nilesia and Brian have been great throughout my entire visits.
2018-05-17eberyone was great, everyone knew the names of the patient and it made it very comfortable
2018-05-17Some aides were new and stood around not helping. I had to ask them what was next.
2018-05-17I worked with Camille and Zach who were both attentive and considerate.
2018-05-17Everyone who works with David were wonderful
2018-05-17Virtually all of the techs/aides worked with me and they were all extremely patient, clear, polite and great to work with.
2018-05-17Olivia, Gabe Christal all provided excellent care.
2018-05-17Casey and Drissa
2018-05-17Nilesia provided amazing in-depth training to help bring my body back to normal. Her focus on maintaining perfect form and attention to detail in everything that was done helped me tremendously. She is very easy to work with and so sweet.
2018-05-17Nylesia was fantastic. In addition to helping keep me on track with my exercises and making sure I was showing the right technique, she was supportive when my morale was low and wasn't feeling 100% which helped keep me going.
2018-05-17Mostly worked with Domenica, who was knowledgeable, patient, and explained the exercises clearly. She's great!
2018-05-16Everyone was very nice!
2018-05-16Grateful to the entire team for making me feel comfortable and assisted in helping to overcome my back pain.
2018-05-16Alyssa and Natalia both always took the time to show the exercises an additional time, or anticipate my needs, always friendly, and always made me feel comfortable.
2018-05-16Justin was great!
2018-05-16Kwami always help me a lot.
2018-05-16Gabe -- always helpful, pleasant, knows his stuff<br /> Cynthia -- ditto<br /> Crystal -- ditto
2018-05-16I worked with Kwame, Nadia and Meech. My experience was excellent with all three.
2018-05-16Nilesia has been such a joy to work with. She is always incredibly positive and has really helped me overcome a difficult injury. I will truly miss working with her and seeing her on a regular basis.
2018-05-16I couldn't ask for a more pleasant environment
2018-05-16Althea- very friendly and helpful
2018-05-16Justin and Katie were always so ready to help and great to work with!
2018-05-16Miranda and Diandre where very professional and helpful with each therapy session, knowledgeable and patient.
2018-05-16Melanie was great
2018-05-15miguel, chelsea <br /> everything was good
2018-05-15Mike- he was a good physical therapist- the exercises he had me do were good and very helpful.
2018-05-15when I first starting going not all of the staff was friendly besides my PT, Aide, and front desk. I was going 3 times a week and you would think others would say hi. I went to this office for 5 months. Camille, Zack, Leah, Joe and Jesse were always pleasant and the best! Kyle was beyond amazing and helped me so much!
2018-05-15Never had to wait long. They sent me right down. <br /> <br /> Jessie is a nice person.
2018-05-15Kathryn was very nice. Darrin and Josh were also very helpful.
2018-05-15Interacted with multiple: Val, Meredith(?), D'ante, etc. All good experiences. Friendly and helpful.
2018-05-15John and Quame were always helpful, easy to talk to and completely understood my issue and source of pain
2018-05-15Lia was great. She did an excellent job in explaining the treatment plan. She was sure to push me a bit when I needed it. Overall she is very professional.
2018-05-14the entire staff was extremely helpfuyl, pleasant, knowlwgeable, informative, courtiopus and mae it a very good experience
2018-05-14Jeremy and all his supporting staff were excellent teachers and PT professionals. Jeremy worked with me for over 6 months, always making sure I was progressing through my treatment and that I was always challenging myself to get to new heights.
2018-05-11Everyone was incredibly friendly and made me feel at home. Made that much easier to get better
2018-05-11It's just slightly noisy and crowded in the treatment area.
2018-05-11All aides were caring, helpful, friendly, diligent. Positive attitude, great sense of humor.
2018-05-11Everyone is friendly, everything is clean, I rarely waited for anything
2018-05-11juan is my tech, all the aides are super helpful and friendly
2018-05-11never had to wait; in fact they always took me even when i was five minutes early. Front desk is friendly and professional. The entire staff is friendly; it is obvious that the work environment has a positive supportive culture.
2018-05-10Justin is awesome! He was always helpful and pleasant to interact with
2018-05-10I enjoyed working with Kristen Markoe during my time at Spear. Her treatment and care was of the upmost quality. She listened to my experiences and concerns and answered all m y questions. I welcome working with Kristen again should the need arise.
2018-05-10Yat and Alyssa, Pat, enjoyed working with them all
2018-05-10Alex was wonderful. One of the best techs I have ever had. She really tailored my program according to my needs and abilities. She also taught me a wide array of exercises so that I don't get bored doing the same ones over and over. All of the aids were also good.
2018-05-10Spear is a very clean facility and the team is constantly cleaning equipment. I am a nurse and paid close attention to the cleaning procedures in between patients. I can honestly say I never had a bad experience with an tech/aide while here.
2018-05-10front desk staff the best very professional and helpful
2018-05-10Wendy, Mackenzie were both helpful and kind
2018-05-10I mainly worked with Al and Val. I found them both to be very friendly, helpful and professional. They gave good tips and form, etc, answered all my questions and were very supportive
2018-05-10Aide was Catherine/Katherine (not sure of spelling). She was always great, super helpful and friendly.
2018-05-10Kristen Markoe, great experience. She gave clear, encouraging instruction, rigorous therapy, and great explanations of what she was doing and the benefit it would have. Kwame did a wonderful job walking me through exercises.
2018-05-10Nalesia was super friendly and kind, easygoing, and ensured I had correct form and was challenging myself.
2018-05-09everyone was great!
2018-05-09Patrick was attentive and motivated for me to complete as many exercises as I could.
2018-05-09No wait time upon arrival.
2018-05-09Everyone is friendly and welcoming.
2018-05-09Bhavik, Drissa and Khalid
2018-05-09All were friendly, well-trained, and quick to help.
2018-05-08Nadia - good experience
2018-05-08Juan, and everyone else too, was fantastic.
2018-05-08Had a variety of techs. All of them were awesome and super helpful.
2018-05-08Never had to wait. Tyler and Deanna are excellent at time management.
2018-05-08Abby<br /> Ariana<br /> Mehul<br /> They were all very helpful and responsive
2018-05-08Excellent working with Ray and staff
2018-05-08Not applicable to me
2018-05-08Val - he was great! attentive, right level of laid back, funny
2018-05-07Always super helpful; aides always corrected form where it was needed, not there just to watch or count, but were very helpful
2018-05-07I worked with a number of aides and they were all very attentive and kind. I did not really interact with the people at the front desk, and wasn't really aware that I needed to check in or wait. I appreciated that the people at the front desk trusted me to go into the treatment area on my own.
2018-05-07worked with all aides, they are all very pleasant, but sometimes they are not very careful with the details of the exercises, and the devil lies in the details!
2018-05-05Laura was amazing. She answered all of my questions (there were many) Everything that I was asked to do to improve my condition was explained to me.
2018-05-04Steven/Katie - Great all around - very clear and helpful
2018-05-04I worked with a variety of techs and aides. All were equally pleasant and knowledgeable. Kwayme and Michelle were standouts.
2018-05-04Lauren's Assistants Alyssa and Yat (Tack)
2018-05-04techs had high level of knowledge
2018-05-04As soon as I walked in here, the friendly positive vibe was immediately palpable.
2018-05-04Andrea and Mackenzie - they’re both awesome, very cheerful and knowledgeable about their field
2018-05-03Alyssa, Natalya and Pat were the three aids who helped me most of the time. They were all SO kind and so attentive. I am amazed at their compassion and initiative. It was a pleasure working with them, and I always felt that I was in good hands when they were around.
2018-05-03Stefanie David is an excellent Therapist she knows her job very well I was very happy to work with her the best.
2018-05-03Kwame & Michelle - both excellent!
2018-05-03nicole excellent sxperience
2018-05-03Jess and Camille were both awesome, attentive and friendly and knowledgable
2018-05-03Nilesia was great a motivating me to do the exercises and made sure I was doing them properly and comfortably.
2018-05-03jason ury has been very thorough in his initial assessment of my condition. his treatment plan has been spot on.
2018-05-02Seamless experience of getting into the SPEAR facility and heading into the session. Gabe was excellent to work with!
2018-05-02Brian, Melanie, Michelle and Alysia (sorry, spelling) were all great and very helpful. All did a good job of correcting in an easily understandable manner.
2018-05-02The treatment area is often, even usually quite crowded. The number of patients treated at the same time would merit a larger treatment area.
2018-05-02Wendy and Mackenzie were great! Very helpful, attentive, and friendly.
2018-05-01Hannah Swaim - friendly, knowledgeable, attentive, thoughtful
2018-05-01Juan Correa. Smart, professional, warm and accommodating. # months now past hip replacement. Challenging life experience. Juan got me off my cane, walking and provided me with excellent treatment and a program to follow on my own. Totally happy with his terrific help.
2018-05-01Luc Riche. Very knowledgeable and attentive.
2018-05-01All the staff that I interacted with were great!
2018-05-01michelle Francesca kwame
2018-05-01Nilesia was a pleasure to work with. She pushed me hard and encouraged me to keep striving for more. She's also just a great person to talk to and made the experience at Spear really wonderful. I would come back to Spear just to work with her again.
2018-04-30Norvis> wonderfully helpful. Very professional.
2018-04-30Drissa Sangare was terrific. Very attentive and makes good conversation
2018-04-30always attentive to my workouts and progression of my treatment
2018-04-30Francesca michelle everyone good
2018-04-30Everyone at Spear is professional and friendly. Never had to wait too long and if someone thought I had been they checked in to make sure I was being taken care of.
2018-04-30Christal - absolutely helpful, concerned, friendly, knowledgeable
2018-04-30Val & Diandre - very professional and helpful in describing exercises and explaining the benefits
2018-04-30This place is amazing. I am so sad about leaving, but would recommend to everyone
2018-04-29Primarily, Carley S. worked with me and was also excellent. She is a very caring and competent tech/aide. While she is also very confident, she deferred to Becca when not 100% sure of something (e.g. a question I might ask).
2018-04-27All the techs were very helpful and friendly and handled a busy environment with ease!
2018-04-27Justin was great and knowledgable. We also had fun during the sessions and I appreciated when he pushed me on days I wasn't in a good mood and didn't feel like being here.
2018-04-27Jeff was very helpful in instructing me on how to build strength in core and lower back.
2018-04-27Greg was amazing, and very helpful
2018-04-27All of the assistants are EXCELLENT at this location. I feel like I could be friends with them. Drissa and Norvis were professional enough to challenge me to go beyond my comfort level with the prescribed exercises for my knee. They also balanced it by checking in with me about the pain levels after each set of exercises.
2018-04-27Amazing, everyone here is amazing!!
2018-04-27Brittany is superlatively good. She inquires, she thinks, she adapts, she treats. A highly personal and personable experience.
2018-04-26Rebecca Jones. She was incredibly knowledgeable and great to work with throughout my experience at SPEAR.
2018-04-26Always clean. Never too crowded. Very efficient.
2018-04-26great experience, everyone at SPEAR was great.
2018-04-26Kathryn Maykish - wonderful experience
2018-04-26My only piece of feedback is having to wait to go back to the office but I’m guessing that’s because it’s at a gym
2018-04-26Wendy and Mackenzie were great! Very helpful, attentive, and friendly.
2018-04-26IAll of the techs were extremely pleasant and helpful particularly Marie and Patrick with whom I worked with alot.
2018-04-26Jeff was great, always upbeat and excited for our sessions.
2018-04-26Everyone at the front desk has been great, i can't remember his name but the guy who usually sits at the front is always nice and courteous
2018-04-26Mr Joseph Losordo: he is a gem ! Great person, he is simply awesome .
2018-04-26Althea and Laura<br /> Both were excellent, attentive and friendly
2018-04-26Miranda<br /> Al<br /> Val<br /> All excellent
2018-04-26I can't remember everyone's names, but I never had an experience other than excellent. I also noticed how much the staff worked together to support and help one another.
2018-04-26I worked with many - Kim, Chessica, Kuame (may not have spelled their names correctly). They were always so friendly and helpful!
2018-04-26Physical therapy tech/aide Nilesia was excellent in every respect. She gave lots of encouragement, positive attitude, and made sure to instruct me on proper form on each exercise. She's the best I've worked with.
2018-04-25Miranda is awesome!
2018-04-25Chelsey, great experience
2018-04-25Mehul was always very friendly and helpful
2018-04-25Could use more natural light! The only disadvantage of this space<br /> <br /> Merin, Alexa -- They were both very helpful. Sometimes, could have been a bit more precise with my form to ensure I was doing it consistently correctly but that was not a big deal and overall they were great.
2018-04-25Diandre and Miranda were very helpful and helped me do the exercises so they benefited me the most.
2018-04-25Everyone is so great!
2018-04-25Staff is excellent, sincere and empathetic
2018-04-25Olivia and Crystal
2018-04-25Nicole Savarese: Nicole expertly guided me through the plan to rehab my shoulder, taking the time to patiently show me each exercise, as well as provide me with exercises to do at home. This was my 2nd time with Nicole, and I again will not hesitate to return should I ever have another injury requiring rehab.
2018-04-24the techs are knowledgeable as well and on top of that are very curtious and its a pleasure to come here
2018-04-24Jessie etc. All were excellent
2018-04-24I’ve had very good experiences with Norvice and Drissa. They were very kind, patient and professional at all times.
2018-04-24all aides were helpful, knowledgeable and very friendly.
2018-04-24Meghan has been so incredible with my healing process. She has taught me so much in the past 6 weeks, I feel extremely confident that I can run all over the city.
2018-04-24bikes sometimes busy but otherwise great
2018-04-24Gabe - a great help in the recovery process. Kept the mood light and gave clear demonstrations
2018-04-23I particularly enjoyed working with Laura and Jason
2018-04-21The treatment area is kind of small and can become cramped and crowded at times.
2018-04-20Everyone one staff was kind, friendly and helpful. Great teamwork all around.
2018-04-20Kwame and Francesca are awesome!!!
2018-04-20i worked with several, they were all very nice and attentive
2018-04-20everyone I worked with was really terrific- friendly, personable, helpful, never waited at all, very impressive with their focus and teamwork
2018-04-19Hannah was terrific and really pushed me. She also worked on my knee at the beginning of most sessions, except when I wanted to warm my knee up first if I hadn't had a chance as yet. Although Hannah had high expectations of me, if I truly couldn't manage an exercise, she always found an easier way for me to manage until I could do it a harder way. It often got very busy at times and Hannah had two or sometimes three other clients she was working on, so other PTs gave me the instructions and watched me to make sure I was doing them correctly. That was fine, and eventually I could do almost everything on my own, but patients can find easier ways to do exercises and I would have appreciated more closer monitoring than I received. Also, when I finished an exercise, I often couldn't see any of the other PTs I knew by name to tell me what to do next. I had to chase them down to find out my next exercise. Not all of the PTs wear name tags every day. They should.
2018-04-19Sara was great as stated before
2018-04-19Never had to wait, all good
2018-04-18Tyler and Ben are wonderful. Tyler is fun and makes the exercises enjoyable. Ben is so knowledgeable and always provides kind and thoughtful corrections which ensure you are doing everything right and maximizing your recovery. Both keep the place spotless and are always on their feet working and energetic.
2018-04-18Lukasz is amazing. When I came in I couldn't lift my arm over my head. Now, though I'm still in pain and have to have another surgery, at least I recovered a significant range of motion.
2018-04-18Had really good experiences with everyone. Katie, Justin, Meek - all great!
2018-04-18I've never been to PT before and found Spear through doing some research online/ZocDoc but was unsure of what to expect. From the moment I walked in the front desk and Lexi were better than what I imagined! I rarely had a wait, always felt like the aide's I worked with took a personal interest in me and helped me with my stretches, questions, etc.
2018-04-18Mostly Val, who was my aid during prior care under Spear. Val manages to give me the attention I need while balancing other patients simultaneously.
2018-04-18I had a fantastic experience with everyone I worked with/interacted with at SPEAR.
2018-04-17All of them are FANTASTIC at this location. Very helpful and gave great cueing guidance to ensure I had proper form with every movement.
2018-04-17Front desk staff is very friendly, courteous and helpful!
2018-04-17I didn't enjoy the first few sessions but as I got better I started to enjoy my Justin time.
2018-04-17Everyone was super helpful. Even when multi tasking was still accomodating
2018-04-17Everyone at the East 84th Street location provided a very positive experience Warm welcome, attention to ensuring I was executing exercises properly and keeping me working during the entire session<br /> <br /> Really appreciated that eveyone smiled alot and seemed happy to be at Spear and worked well together
2018-04-16All the techs were extremely helpful and informative in providing care and instructions on the exercises.
2018-04-16Melanie, love her! The front desk reception wasn't always super friendly but the PT staff on the floor is a delight.
2018-04-16Always good experience
2018-04-16Yat, Patrick- they were very helpful and nice
2018-04-13Each tech/aide was knowledgeable, offered valuable suggestions and were always supportive first then challenging. Bhavik’s leadership was apparent, but they seemed very competent to follow and/or enhance each of the PT’s direction. I worked primarily with Norvis who’s enthusiasm is contagious. She and Aadil (I worked with him also) were professional and under the guidance of the PT’s, kept me safe and encouraged me on new exercises and helped me challenge myself. Dressage is a great addition but I didn’t get to work with him much.
2018-04-13Had a few techs that routinely helped me, all which were superb
2018-04-13I appreciated how clean the entire space always was, even during the winter months when it's so easy to track in dirt and salt and slush.
2018-04-13David and team were incredibly friendly and energetic. They create a team atmosphere.
2018-04-13Truly wonderful experience. I came to look forward to my appointments not just for the relief that the therapy provided but for the great atmosphere/sense of community at murray hill.
2018-04-12All of them were excellent and attentive at all times
2018-04-12Gabe -- was very courteous.
2018-04-12Everyone at the front desk and the treatment area has been so nice to me! Greeting with a smile and remembering my name after a few visits!
2018-04-12Amanda Iger is a wonderful therapist, who has helped my hand pain so much.<br /> She is a credit to your staff at Spear Physical Therapy.
2018-04-12Really enjoyed interacting with the whole staff - including Tyler, Chris, Joe and all the therapists. Very lively and fun environment.
2018-04-12Diana and Janhvi were always so great and always a lot of fun!
2018-04-12Nilesia was great! She was super helpful and was always paying attention to my form as i went through my exercises. She is very motivational -especially when i was rowing! Brian was also very helpful when i worked with him! Great experience overall!
2018-04-11Tech/aides always rotated but every single one was really helpful and nice. No complaints at all!
2018-04-11Front desk staff remembered by name on my second visit.
2018-04-11abby, lindsey, mehul, arianna. all were excellent. they made me feel welcome each visit and were always upbeat and caring.
2018-04-11Had a great experience with all... Mahul, Abby, Arianna and Lindsey.
2018-04-11Kristin was efficient,courteous and made my sessions easier. Excellent therapist.<br /> Kwame and Michelle were also very professional and courteous.
2018-04-11Was amusing to see them try and do the exercises with me
2018-04-11We had a lot of fun, great attitudes.
2018-04-11Excellent staff - from the PT's to the front desk.
2018-04-11Jen Ramos has been a very educational physiotherapist. I appreciate her inclination to properly explain everything she was doing, as well as what she was theorizing, and how she went about validating her conjecture.<br /> <br /> She was also quite good about sharing her knowledge and process with colleagues on several occasions along the way.<br /> <br /> Finally, I also appreciate how she reached out to my fitness trainer to let him know what she'd found and what we were working on, allowing him to complement the stuff she was working on with exercises he was able to construct for me.<br /> <br /> You're really lucky to have her here!
2018-04-10Everyone was super helpful!
2018-04-10Tech aides during the first part of my therapy were Gabe and Olivia. In the latter part, Jeremy, a student intern, supervised my exercises under the general direction of Sean.
2018-04-10I had multiple tech/aides they were all awesome!
2018-04-10Amazing work performed by Sarah and Karina and all staff that participated in my recovery efforts.
2018-04-10Josh and Reyanna have been exceptionally helpful
2018-04-10i quickly learned that arriving close to appointment time is best in winter due to need for locker space.
2018-04-10Everyone is terrific. All staff, very welcoming.Front desk helpful if needed.
2018-04-10zack and jesse were fucking amazing and you guys would be stupid not to hire them after they graduate. like, for real. extend them an offer today. Seriously though, everyone was awesome. so many great people here. Jesse and Zack were friendly, helpful, supportive, inclusive, and all around rock stars.
2018-04-09The whole experience was pleasant!
2018-04-09I've worked with various techs, and they've all been great! Alexa was particularly awesome - we both share a love for yoga, so she was a particularly good fit for me.
2018-04-09All workers, both at front desk and in therapy room, were always very accommodating and friendly.
2018-04-09Nice even early in the morning!
2018-04-06John, Greg, and Kwame stand out, but everyone was fantastic
2018-04-06Gregory Moy - excellent experience; his massage therapy was superb.
2018-04-06justin was a great help to me also, very helpful, meek helped as well, always so courteous, and making me feel really comfortable. manny i enjoyed, especially helping out. jess, and christina a big help too. katie is good also. most of all i really appreciate christen, my pt. she really blessed me with her knowledge of taking care of my situation . i was in great pain, when i first started pt with her, and now i am feeling soooo much better.
2018-04-06I was a 7am appointment so I never had to wait to go back to the treatment area and was able to get started right-away. All the aides were amazing and helpful -- you have an amazingly friendly and helpful staff.
2018-04-05The treatment was legitimately painful at first. But ultimately worth it. No pain, no gain -- literally.
2018-04-05val, sam and al were all great aids - knew all of the workouts and were very friendly
2018-04-04Pat Yat and Alyssa
2018-04-04Lindsey, Mehul, Jason, Don are all fantastic!! They were very attentive and responsive to my needs. I look for a challenge in my PT appointments, and they kept me honest!
2018-04-04I just can't say enough great things about the whole staff. They attentive, friendly and understanding.
2018-04-04Michelle - she is amazing. KUDOS for hiring her.
2018-04-03there were a few different ones but they were all great
2018-04-03AJ - always very nice and focused on what specifically needed working on and the trajectory session by session as I progressed
2018-04-03could be the time of year but sometimes its a little stuffy in the treatment area
2018-04-03Kate was fantastic; very friendly; always remembered the details of my condition and even the non-medical things we talked about, which I found to be very welcoming.
2018-04-03I had quite a few different aides help out, so I'm not sure of all their names. Everyone was friendly, personable, and helpful.
2018-04-03I usually arrived a bit early, but Christina was able to take me alittle early.
2018-04-02I worked with Jacklyn & Terrence. Both were incredibly helpful and friendly. I appreciated their energy during every session. It made the recovery process that much more manageable.
2018-04-02Never had any wait times for my scheduled appointments. Staff were always very welcoming and helpful.
2018-04-02Everyone is very nice.
2018-03-30Joey is amazing, so knowledgeable and he gave me total confidence, which was big part of the fast recovery. Alvin the intern was great to and I have only positive experiences with all the tech staff.
2018-03-30Jen was magnificent in all aspects of treatment (though she could have been harder on me when I disobeyed medical instructions). The aides who assisted throughout were also very helpful.
2018-03-30ana is really really wonderful her interest and engagement never fades. she is smart, skillful and lovely
2018-03-29Camille was excellent!
2018-03-29Aadil, Drissa, good experiences with both.
2018-03-29I've had the pleasure to work with each of the aides. All are very friendly and pay attention to detail and ensure you are executing the exercising properly.
2018-03-29Amanda is always positive and patient and caring.
2018-03-29some front desk staff looked at times overwhelmed and not always acknowledging<br /> <br /> the treatment area can get very crowded
2018-03-29I worked most frequently with Gabe--he is knowledgeable, friendly, funny, and a pleasure to work with. I found absolutely everyone with whom I interacted to be the same way. Great environment and vibe--had not expected to look forward to my rehab!
2018-03-29Never had to wait. Sometimes gets too tight
2018-03-29Camille - also very friendly & competent.
2018-03-29I think i've met all of them, and they were all great, friendly, and attentive.
2018-03-29Francesca - she's great!
2018-03-29WHEN IT IS CROWDED (ON THE FLOOR) , IT IS REALLY CROWDED
2018-03-29Kim and the gang (sorry I did not get all the names) made my experience very enjoyable. They were attentive and nice to work with.
2018-03-29Alyssa, Nisa, Natalia - I have worked with all three of them - excellent experience every single time. Patient, clear in explaining and knowledgeable in answering questions
2018-03-28Really enjoyed interacting with the whole staff - including Tyler, Chris, Joe and all the therapists. Very lively and fun environment.
2018-03-28Lia was great and caring no negative comments
2018-03-28Chelsea and Tawney - great! I also worked with them before.
2018-03-28No wait to get in. Everyone is helpful to give the care that is needed
2018-03-28everyone was amazing. kind and supportive all around. and good looking too!
2018-03-28Amanda was very helpful with me. She gradually increased the difficulty of the activity I did, and understood my progression very well.
2018-03-28Very professional and knowledgeable. Mohit was an excellent communicator.
2018-03-28Very professional and knowledgeable. Mohit was an excellent communicator.