Patient Education

Spear Survey Results

The following is a real time report from our surveys database.  All responses are unedited.

Discharge Survey Results

Q1. Access To Care
  Poor Fair Good Very Good Excellent
1. Ease of scheduling your appointments
0% (8)
0.6% (124)
3.3% (636)
15.6% (3000)
80.4% (15428)
2. Courtesy of person who scheduled your appointment
0% (4)
0.2% (36)
1.4% (266)
9.9% (1895)
88.5% (16995)
3. Our helpfulness on the telephone
0.1% (23)
0.5% (99)
3.2% (608)
14.1% (2708)
82.1% (15758)
4. Our promptness in returning your phone calls
0.4% (77)
1.1% (216)
4.4% (847)
15.5% (2976)
78.6% (15080)
Comments (describe good or bad experience)
7103 responses (click to view)
Q2. During Your Visits
  Poor Fair Good Very Good Excellent
1. Courtesy of staff at the front desk
0.1% (19)
0.5% (95)
3.1% (594)
14% (2683)
82.3% (15805)
2. Length of wait before going to the treatment area
0% (4)
0.2% (29)
1.6% (306)
9.9% (1891)
88.4% (16966)
3. Comfort and pleasantness of treatment area
0.1% (10)
0.4% (78)
3.2% (622)
14% (2680)
82.3% (15806)
4. Friendliness and courtesy of physical therapy tech/aide
0.1% (12)
0.1% (10)
0.5% (103)
4.8% (930)
94.5% (18141)
Please provide name of your tech/aide (describe good or bad experiences)
9286 responses (click to view)