Spear Survey Results

The following is a real time report from our surveys database.  All responses are unedited.

Discharge Survey Results

Q1. Access To Care
  Poor Fair Good Very Good Excellent
1. Ease of scheduling your appointments
0% (4)
0.6% (46)
3.7% (302)
17.7% (1448)
78% (6384)
2. Courtesy of person who scheduled your appointment
0% (4)
0.2% (13)
1.4% (116)
11.2% (913)
87.2% (7138)
3. Our helpfulness on the telephone
0.1% (12)
0.6% (50)
3.4% (276)
15.5% (1267)
80.4% (6579)
4. Our promptness in returning your phone calls
0.4% (31)
1.2% (102)
4.8% (396)
17.1% (1401)
76.4% (6254)
Comments (describe good or bad experience)
2882 responses (click to view)
Q2. During Your Visits
  Poor Fair Good Very Good Excellent
1. Courtesy of staff at the front desk
0.1% (7)
0.4% (32)
2.7% (221)
14.3% (1169)
82.5% (6755)
2. Length of wait before going to the treatment area
0% (2)
0.1% (7)
1.4% (112)
10.1% (825)
88.4% (7238)
3. Comfort and pleasantness of treatment area
0.1% (5)
0.4% (33)
3.6% (297)
15.5% (1272)
80.4% (6577)
4. Friendliness and courtesy of physical therapy tech/aide
0.1% (9)
0.1% (6)
0.6% (49)
5.8% (476)
93.4% (7644)
Please provide name of your tech/aide (describe good or bad experiences)
3983 responses (click to view)
Q3. Your Physical Therapist
  Strongly Disagree Somewhat Disagree Somewhat Agree Agree Strongly Agree
1. Can view things from my perspective (see things as I see them)
0.2% (14)
0% (4)
0.6% (52)
12.8% (1044)
86.4% (7070)
2. Asks about what is happening in my daily life
0.2% (13)
0.1% (8)
1.2% (100)
12.1% (987)
86.5% (7076)
3. Seems concerned about me and my family
0.2% (19)
0.2% (20)
2.6% (209)
16.5% (1352)
80.4% (6584)
4. Understands my emotions, feelings and concerns
0.2% (17)
0.1% (12)
1.7% (139)
14.4% (1179)
83.5% (6837)
5. Clearly explains my condition/injury to me
0.2% (14)