Patient Education

Spear Survey Results

The following is a real time report from our surveys database.  All responses are unedited.

Discharge Survey Results

Q1. Access To Care
  Poor Fair Good Very Good Excellent
1. Ease of scheduling your appointments
0% (6)
0.6% (73)
3.5% (459)
16.4% (2156)
79.4% (10414)
2. Courtesy of person who scheduled your appointment
0% (4)
0.2% (25)
1.4% (190)
10.5% (1376)
87.8% (11513)
3. Our helpfulness on the telephone
0.1% (18)
0.5% (71)
3.4% (448)
14.7% (1925)
81.2% (10646)
4. Our promptness in returning your phone calls
0.4% (55)
1.3% (164)
4.8% (625)
16.1% (2109)
77.5% (10155)
Comments (describe good or bad experience)
4804 responses (click to view)
Q2. During Your Visits
  Poor Fair Good Very Good Excellent
1. Courtesy of staff at the front desk
0.1% (11)
0.5% (71)
3% (391)
14.4% (1883)
82% (10752)
2. Length of wait before going to the treatment area
0% (4)
0.1% (14)
1.5% (198)
9.8% (1283)
88.6% (11609)
3. Comfort and pleasantness of treatment area
0.1% (7)
0.4% (50)
3.3% (435)
14.6% (1920)
81.6% (10696)
4. Friendliness and courtesy of physical therapy tech/aide
0.1% (11)
0.1% (8)
0.6% (73)
5.3% (694)
94% (12322)
Please provide name of your tech/aide (describe good or bad experiences)
6356 responses (click to view)