The following is a real time report from our surveys database. All responses are unedited.
Discharge Survey Results
Q1. Access To Care
|1. Ease of scheduling your appointments||
|2. Courtesy of person who scheduled your appointment||
|3. Our helpfulness on the telephone||
|4. Our promptness in returning your phone calls||
Comments (describe good or bad experience)5421 responses (click to view)
2019-04-25Allyson and Jesslyn were great and very helpful with everything.
2019-04-25Excellent response at all times.
2019-04-25- Administrative staff is excellent. <br /> - Hard to get an appointment for massage.
2019-04-25great experience all around
2019-04-25My experience with Cindy was been wonderful both professionally and on a personal level. She always paid attention to my physical concerns and had a remedy to which I felt better and felt confident I was on the path to recovery.
2019-04-25Ashley was tough and amazing! the staff was so friendly and pleasant! what a great team!
2019-04-25Very helpful teams at both Pine and Chelsea. Jen at Chelsea helped schedule everything for me, and a few reschedules too, she always made it happen.
2019-04-25It was a great and easy experience. Every appt new exercises were introduced and I was able to also do them at home which helped with my pain. Carley was also nice enough to email me all the workouts so that I can keep doing them after our sessions were over.
2019-04-25Excellent service from front of house staff, well informed and very professional.
2019-04-25Always positive and responsive!
2019-04-25Everyone here is amazing.
2019-04-25I have nothing but great things to say about Tom and everyone at Spear. A fantastic experience (even if an unwanted one!), and I will definitely (and already have) refer others.
2019-04-25Great experience with resolving billing issues
2019-04-24Genuinely excellent all around
2019-04-24I haven't done much on the phone
2019-04-24The staff in the reception area are very pleasant and always greeted with a smile.
2019-04-24good very helpful
2019-04-24Always a great experience!
2019-04-23Has been a really positive experience - my shoulder feels so much better - I could feel the progress week to week - it's always a pleasure coming into the studio. You can tell the team works well together and there is a fun spirit here - it was very easy to set up the intake and start the process
2019-04-23Very good staff!
2019-04-23One minor comment is that it would be helpful to see my next few appointments in the reminder emails as my appointments were not always same time each week.
2019-04-23initial contact very helpful and knowledgeable about insurance issues
2019-04-23Staff was always helpful in getting me in, often on short notice. Also, demands of work sometimes required last minute changes. Staff was always accommodating
2019-04-23I had an amazing experience here - thank you all!
2019-04-23Everyone is courteous and greets you on arrival
2019-04-23Someone got back to me within an hour of filling out my initial inquiry form online. I was pleasantly surprised by how quick and attentive everyone was. They were also very prompt and helpful in answering my insurance questions, and when there was a problem with my billing, they corrected it immediately and without hassle. Such a relief and so unusual in the medical field.
2019-04-23I scheduled the majority of my appointments with Kathleen. She was accommodating which made life easy.
2019-04-23Staff very patient and understanding when scheduling and rescheduling appointments, even last minute!
2019-04-23Overall great experience. Michelle is super approachable and professional.
2019-04-23This was my first time in Physical Therapy and Meghan was a rockstar. I learned so much and always felt like I was getting the best recommendations.<br /> Her sidekick Cody was also a rockstar. They made a great duo.
2019-04-22Excellent Overall from the beginning of my therapy. My Physical Therapist Deena was Excellent; her concern regarding my injury, the exercises during the sessions and listening and answering any questions I had. The PT aides were excellent as well.
2019-04-22I was always greeted with a smile at the front desk upon check-in. They were very helpful in setting up everything with insurance.
2019-04-22Service was always prompt and helpful
2019-04-22I have not had to ask for return phone calls.
2019-04-22getting on the schedule for my initial appointment took about 3 weeks. unfortunately i missed a couple calls offering an earlier time but no message was left
2019-04-19The front desk staff is amazing!
2019-04-19Sarah Rodriguez was kind, understanding and extremely intuitive regarding my problem, which was not even diagnosed until 2/3s of the way into the treatment.<br /> I felt very well cared for & like I was in capable & professional hands.
2019-04-19Everyone was helpful and nice when it came to scheduling and connecting with SPEAR.
2019-04-19everything was excellent, I did not answer 3 and 4 ,did not use phone
2019-04-19The process was very streamlined, and convenient. Throughout my treatment I was able to schedule appointments, settle co-pays, and submit insurance information with ease.
2019-04-18Easy to schedule, even though I have limited availability.
2019-04-18not knowing schedules too far out is an area of opportunity
2019-04-18The Staff is great to work with.
2019-04-18Luis is great. Top notch guy and therapist. He should get a raise.
2019-04-18Friendly, relaxed, good cheer
2019-04-18I found my initial call to be super reassuring and it was really easy to get through as well -- also, being on ZocDoc was key to my finding you, so yay for that!
2019-04-181. An app or online presence to view schedule would be helpful!<br /> 2/3. It was much easier to schedule through my therapist than through the front desk.
2019-04-17Everyone at the front desk always greets me by name when I come in for my appointment. It's so nice!
2019-04-17Tom is great and very attentive. The atmosphere is comfortable and welcoming.
2019-04-17Should be able to get text for pet and confirm without call
2019-04-17Everyone at Spear is helpful, accommodating and very friendly!
2019-04-17never called, but emails were prompt and helpful
2019-04-17Easy and courteous
2019-04-17All of the staff were always very pleasant and helpful.
2019-04-17Everything went well
2019-04-16I had an overall great experience getting set up. The times were sometimes less than ideal and if I didn't schedule out far enough in advance (2+ weeks) it was often hard finding an ideal time.
2019-04-16Juan is excellent. He is experienced very caring.
2019-04-16everyone was very friendly and professional
2019-04-15Everything was great.
2019-04-15Very easy to set up appointments.
2019-04-15everything from the receptionists to the therapists was perfect. Michelle Troinano was amazing.
2019-04-13Excellent in every area. A pleasure to be a here.
2019-04-12I had an overall great experience getting set up. The times were sometimes less than ideal and if I didn't schedule out far enough in advance (2+ weeks) it was often hard finding an ideal time.
2019-04-12I had a great experience at Spear! Everyone I encountered was helpful and accommodating.
2019-04-12Everything was absolute perfection. You guys rock. Im so thankful to be under your teams care.
2019-04-11Sarah was super helpful with fitting my difficult schedule into her schedule and always rearranging when needed. Front desk was always friendly and helpful as well.
2019-04-11Best PT experience ever!
2019-04-11Aadil M. in the office was always very helpful and pleasant.
2019-04-11Everyone with whom I spoke was courteous and helpful. Could not ask for better.
2019-04-11One day when I tried to schedule an appointment it took forever; only to be told nothing existed.
2019-04-11Everything was amazing
2019-04-10Prompt responses to all questions, positive motivation and really good challenging workouts!
2019-04-10Very helpful, always kept me in the loop
2019-04-10Lauren and. Krys are always very helpful.
2019-04-10Excellent service . . . good personnel . . . minimal changing room and locker space
2019-04-10My experience was positive.
2019-04-10SPEAR was a delight to work with during my physical therapy experience. All employees were very courteous and willing to help. They were very accomodating of my schedule, scheduling appointments and rescheduling appointments (sorry!)
2019-04-10Absolutely everyone was so helpful and responsive!
2019-04-10Kristen was flexible and courteous about any last minute changes outside my control
2019-04-10I had an overall great experience. I never had to wait for my appointments and everyone was courteous, helpful, and thoroughly explained treatments.
2019-04-10extremely helpful and kind front desk
2019-04-09Everything was very easy.
2019-04-09Kristen was always very accomodating when scheduling appointments
2019-04-09Fantastic access to care thank you to Leah and the whole team!
2019-04-09No issues at all
2019-04-08I had very little issues the few times I had to reschedule but no one ever called me back - I just had to trying calling a few times.
2019-04-08Super welcoming and a friendly front desk is always a plus.
2019-04-08Very accessible on phone and helpful each time I called with questions or discussed options for scheduling.
2019-04-08Every employee was very professional and great to deal with
2019-04-08Spear has been amazing! You all really helped turn what should've been an annoying and long experience into something fun and enjoyable.
2019-04-06Always great customer service!
2019-04-05Great experience - only suggestion would be some way to schedule via app or text.
2019-04-05Everyone was ALWAYS so nice!
2019-04-04my last minute appointment was well handled and alternatives were presented (also apologies for rescheduling)
2019-04-04wonderful experience. I am a return patient and have had great success both times.
2019-04-04This is my second round of PT. I've come back b/c Nicole and team are even and consistent.
2019-04-03Dr. Correa is knowledgeable and professional.
2019-04-03I was able to book an appointment the same day I called. Fantastic service. Phenomenally helpful.
2019-04-03It was very easy to schedule on the phone and I was given all the documents needed beforehand to turn in at my first appointment.
2019-04-03I felt that everyone involved with Spear Brooklyn Heights was friendly, courteous and professional
2019-04-03It was very easy to schedule the first appointment.
2019-04-03Great experience, knee rehabilitation feels great
2019-04-02I never had to call, and my mom took care of most of the scheduling
2019-04-02Every therapist and assistant had a positive and supportive attitude.
2019-04-02I had no poor experiences. Everything was straightforward.
2019-04-02The people who answered the phone were friendly and helpful. It was easy to book appointments or reschedule.
2019-04-01Didn't use the phone to schedule after the first one. chatted in person instead
2019-04-01Very accommodating and flexible
2019-04-01Everyone on the phone was exceptionally friendly and helpful in regards to any issues (billing, insurance, scheduling etc).
2019-04-01Everyone from the front desk to back always made the experience feel welcoming and supported.
2019-04-01very good experience
2019-04-01Tom was right on with diagnostics, perfect with going over the routines, precise with monitoring, and super attentive with detailed follow up. Hard to imagine how anyone could have done better for me than Tom did.
2019-04-01SPEAR has been great to work with schedule-wise. They were always able to accommodate my ever changing schedule.
2019-04-01Sometimes the front desk seemed to be confused about whether or not I had an appointment when I came in. Once or twice it meant I came in and didn't have an appointment scheduled even after confirming. It was never a problem when I scheduled directly with Jessie my therapist though! She was great!
2019-03-29Excellent service- the front desk is always courteous and everyone working here is friendly and helpful
2019-03-29Service and all employees were excellent.
2019-03-29Spencer was excellent. I had very good results and it was a positive experience
2019-03-29Sensitive well thought out treatments. Lovely personnel.
2019-03-29technology very good; emailing effectivce; calling front desk great
2019-03-29Just all good; helped me get serious about home exercise;
2019-03-29Great customer service at front and always greeted with a smile!
2019-03-29The Front Desk is amazing! And the text reminders are a life saver
2019-03-29really great experience, everything has been super seamless and everyone at Spear is incredibly friendly/helpful!
2019-03-29Everything was handled live on the first call in a few minutes every time. I have 0 complaints.
2019-03-28Front desk staff is very friendly and efficient!
2019-03-28Excellent customer experience. I was surprised by how quickly I could make appointments.
2019-03-28This has been one of the best experiences. Even when my knee hurt and I was frustrated, everyone was encouraging and there for me.
2019-03-28Lauren and Khrys are always very nice and helpful - always a pleasure!
2019-03-28Great experience. Helpful staff
2019-03-28Excellent all around. Thx!!!
2019-03-28All was really great - from the moment I had my first appointment to every weekly visit. Many thanks for the good care!
2019-03-28really great experience! always accessible by phone or email and very flexible
2019-03-28I communicated mostly with Kristen over email
2019-03-28Amazing experience! Made progress with my knees and many friends in the meantime.
2019-03-28Great experience and support
2019-03-28Very courteous and pleasant staff
2019-03-28It was always incredible simple to reschedule and appointment, or cancel, for any reason. I really appreciate how simple scheduling was.
2019-03-27I had no problems scheduling any appointments, the sms reminder service is very nice.
2019-03-27All good experiences. Easy to schedule. Easy to call with questions or concerns regarding insurance.
2019-03-27Mel helped me figure out the right combination of strengthening and conditioning to improve a chronic back/hip condition. Great job.
2019-03-27Also had excellent assitants such as with Jared Anderson & Lisa Thompson.
2019-03-27It was very easy to get the appointments I needed and that easily fit into my schedule. I was able to get it done at the end of my sessions and it took no time at all.
2019-03-27It was very easy to schedule appointments that worked within my schedule.
2019-03-26Email was very helpful for scheduling
2019-03-26Need better lighting for patients/clients in waiting area. Better safety for stairs (hand rails all the way up both sides on the long stairs. Anti-slip and secure handrails on both sides on the 3-step section.
2019-03-26Meghan was an excellent trainer and a really great person to work with. She helped me with scheduling whenever I needed and made it easy to come into the center for therapy.
2019-03-26Outstanding in every way!
2019-03-26Everyone is very friendly and helpful!
2019-03-25Really the best PT experience I've had. First time I never missed an appointment, and kept up with the program the entire time. Staff was great.
2019-03-25I love Jasmina and her associate, Emma.
2019-03-25Super helpful. Sometimes i would need to schedule at the last minute and they were always very accommodating.
2019-03-25Very good experience. I will definitely suggest this place to others and use it again in the future if needed.
2019-03-25Great experience, very friendly staff! Hopefully I won’t get injured any time soon but if I do I know where to go
2019-03-24Friendly and transparent - I loved the fact you were able to check my insurance and tell me my out of pocket cost BEFORE my first visit. This was not the case at other PT companies I've used.
2019-03-23When I first reached out no one got back to me on a quote. I had to follow up after, but the staff has been efficient thereafter.
2019-03-22Made appointment in person, and staff was helpful
2019-03-22Overall efficient and helpful
2019-03-22Lizzy is the best PT. great service and staff
2019-03-22overall excellent PT with Marissia Speno and staff front desk and techs aka all staff members
2019-03-22All great so far, both reception and therapist.
2019-03-22very ggod feeling better
2019-03-21The front desk staff is wonderful.
2019-03-21Everything was very easy to schedule, and everything was explained clearly. The schedules are very full!
2019-03-21everyone was extremely helpful and put my concerns and issues first.
2019-03-21hard the schedule but great experience
2019-03-21The locker room at 70 Pine is absurdly small!
2019-03-21My appointment cancellation was never processed although I called the day before. I also tried to reschedule an appointment and was told I’d be called back but never received a call back.
2019-03-20Great first impression!
2019-03-20The front desk is fantastic. They remember you and are patient with scheduling needs. They are always helpful and have a positive attitude.
2019-03-20a great treatment experience with Christine. techs are super helpful as well.
2019-03-20Excellent service and respect of myself
2019-03-20tt's all been good. Best therapists
2019-03-19all was positive
2019-03-19As long as I scheduled in advance, I was able to get the times that worked for me!
2019-03-19It is sometimes (and understandably) difficult to get the time slot desired.
2019-03-19Only issue I had was that one time I spoke to someone on the phone about rescheduling, and confirmed the new time. When I showed up at that time, the people in the office were not aware I had rescheduled.
2019-03-19Great first impression!
2019-03-19Except for the one time your telephone system wasn't working, I had no problem scheduling or changing appointments.
2019-03-19Staff were always flexible with scheduling whether in person or on the phone.
2019-03-18I liked the massaging and it realxed my ankle
2019-03-18Very easy to schedule/reschedule appointments by email
2019-03-18Very thorough about making appointments and making sure that patient keeps them. Furthermore, desk staff is very kind and personable.
2019-03-18Prompt and professional
2019-03-18Very easy to schedule/reschedule appointments by email
2019-03-18I generally booked appointments directly with Jenn and could email direct / over weekends which was so helpful!
2019-03-18Front office staff is always welcoming and quickly solved the one issue I had (technical on the credit card processing)
2019-03-17Flexible scheduling, easy to do
2019-03-17It was a positive experience working with my therapist, Michelle and with all the staff.
2019-03-15I had an excellent experience here! Sebastian helped me a great deal! He is a very skilled therapist with a great, friendly manner! The entire staff was great!
2019-03-15All good. Easy to schedule. Reception staff always friendly. Aaron was excellent.
2019-03-15I was pleased with the service of spear.
2019-03-15i feel much better since starting physical therapy with Michelle Dearwater as my therapist. The service is excellent.
2019-03-15Great experience with the staff
2019-03-15very easy to deal with
2019-03-15From the first conversation at your general phone service to the consistently courteous, professional and personalized responses I had from your East 56th Street staff your team stood as the gold standard of fully personalized professional assistance.
2019-03-15PT staff is extremely helpful, personable, and explain the bio-mechanics of each exercise that was performed.
2019-03-15It was really easy to schedule appointments, either directly with Alex or with the front desk staff. It was also really easy to reschedule via email or phone. Everyone was always really cool about it. Front desk was also very helpful with regards to my insurance and getting me the documents I needed for my FSA.
2019-03-15Never had a problem with scheduling appointments or with front desk reception. Everyone was helpful and efficient.
2019-03-15It was such an easy process with coordinating everything.
2019-03-15some initial confusion that almost prevented me from becoming a patient.quickly corrected
2019-03-14Almost perfect, would be great to have a self-service scheduling portal
2019-03-14I was able to reschedule my visit on a very short notice when I needed that. That is convenient
2019-03-14everyone at the front desk was always friendly and positive and tried to accommodate my scheduling requests.
2019-03-14i was always concerned about cleanliness of the equipment as far as bacteria or germs and how you maintained form one patient to the next. maintaining cleanliness
2019-03-14I love the front desk staff. Always pleasant and they never forget to say goodbye. It's much appreciated!
2019-03-14I appreciated the courtesy of people when I had to call and cancel appointments.
2019-03-14From my first day to my last I have always experienced a welcome feeling and with a smile. Derrick always asked how I was doing and monitored my progress and always gave me additional challenges to try to build upon my strengths and to give me the confidence I need to continue my daily regime. Will miss all of the PT assistants who always made me feel welcomed and appreciated the please and thank you when Derrick asked them for their help. Leaving is a little sad but know that I have been given the tools I need to manage my pain and feel that if I need to come back the door is always open. Will definitely recommend Spear to my friends and family if they are ever in need of physical therapy.
2019-03-13Overall, very good service!
2019-03-13would like to schedule appointments online on my own
2019-03-13easy to schedule
2019-03-13Insurance was handled a little sloppy at first but it was eventually solved.
2019-03-13I had a number of insurance issues during this stint and everyone was always very helpful in sorting them out!
2019-03-13It was very straightforward and easy to schedule my physical therapy appointment. The staff were helpful and welcoming.
2019-03-13Front desk was great and rarely (if ever) had a negative experience with booking. Marilyn and Betsy were very caring and always went out of their way to assist me.
2019-03-12Gwen not only made it easy to book and work with my calendar but was always thoughtful and flexible when I turned up early
2019-03-12Called once about a charge--attendant said she'd call me back the next day and never did.
2019-03-12excellent physician .explains well and has a lot of patience
2019-03-12Overall a great experience. I had no trouble scheduling appointments that fit into my schedule
2019-03-12Always willing to help and assist in any way.
2019-03-12Overall a great experience. I had no trouble scheduling appointments that fit into my schedule
2019-03-11It was always very easy to schedule or reschedule when needed.
2019-03-11Perfect experience scheduling appointments!
2019-03-09It was tough to get before-work appointment time slots, but I was able to get them by scheduling a few weeks in advance.
2019-03-08Everyone is very polite and my therapist was knowledgeable.
2019-03-08I can't think of a single experience that wasn't both highly professional and extremely helpful, not to mention that everyone involved in my treatment was very congenial and friendly. I'm actually going to miss my sessions.
2019-03-08I happy that I followed through with the referral from the doctor Ray. Satisfied with the treatment and mostly great environment (people)
2019-03-08Great experience and understanding of the pain.
2019-03-08I always appreciated the reminder emails the day before my next visit.
2019-03-08This was my second stint going to Spear for PT and both times have been incredible. Can't recommend enough.
2019-03-08I was able to schedule appointments with ease and received the times I wanted, which made it much easier to stick with it.
2019-03-08Great team that always keeps a positive attitude.
2019-03-07Becca and the staff were never less than friendly, professional and helpful. I'd have therapy with them anytime.
2019-03-07Excellent experience - Mel was phenomenal and would recommend her to anyone in need of PT!!!
2019-03-07excellent all around
2019-03-07Always feel welcome and staff is friendly, helpful, and caring
2019-03-06everything was great like always
2019-03-06booking appointments was really easy both with the reception team and Jessie (therapist). I was always able to book an appointment when needed.
2019-03-06My experience at spear has been exceptional, from working with my physical therapist, to calling with billing questions everyone has been professional and good humored.
2019-03-06Entire staff was most positive and helpful and of course knowledgable
2019-03-06very easy to reschedule
2019-03-06brooke scheduled my appointments in advance and was very accommodating.
2019-03-05Very polite and accommodating.
2019-03-04Great to schedule with Simone during the session
2019-03-01Never had an issue, could always get the exact or near exact time for when I wanted. If I needed to change the time, they were flexible.
2019-03-01Great staff and excellent service.
2019-03-01Overall very good
2019-03-01Overall very good
2019-03-01Everyone was friendly and super professional
2019-03-01Betsy always kind and helpful
2019-03-01THerapist was excelent
2019-02-28Great facility with friendly caring staff. Lauren and Norvis were excellent at getting me back to normal.
2019-02-28everyone was amazing! I would highly recommend amy and dan.
2019-02-28Front desk is very friendly and easy to work with .
2019-02-28Scheduling appointments was easy and there were flexible time options.
2019-02-28Everyone in the reception area was very responsive, kind, and helpful!
2019-02-28I didn't have to change my schedule around to make this happen. That was such a relief. It is really hard for me, and I assume a lot of New Yorkers, to get time out of work. Knowing that your hours are built around those crazy work schedules is amazing.
2019-02-28Easy adapted to a few last minutes changes due to my job. Quickly rescheduled.
2019-02-28Fantastic staff who was particularly knowledgeable while navigating insurance questions. I've been helped by a few different people throughout the day and evenings and everyone has been wonderful.
2019-02-27Great experience - v. professional and friendly staff
2019-02-27prompt and courteous and professional women man the phones
2019-02-27Very accommodating for my schedule.
2019-02-27Calling and being answered by a human has been amazing. A friendly, helpful human at that.
2019-02-27very good experience all staff very cordial
2019-02-27I have been dealing with major spine problems for the past 17 years, including two surgeries in 2004, and working with Joey has been, by a million miles, thebest and helpful experience I've ever had in this regard. I now have a long term plan that I am confident about, which is something I've been looking for since 2002. JOEY JACKSON & SPEAR have changed my life for the better. Thank you!
2019-02-27Once when the 16th St office was closed in December/Jan I was directed to a voicemail for another location. No one returned my call but when I tried then 16th st location the next day I was taken care of immediately.
2019-02-27never ever a problem to coordinate your schedule as their are always therapist available to you.
2019-02-27Great professional and courteous staff
2019-02-26Everyone was extremely friendly and helpful!
2019-02-26Overall great scheduling experience; the front desk people got back to me very quickly.
2019-02-26I found scheduling appts to be a bit difficult unless done in person, which I usually did. The times I needed to reschedule, I couldn't always reach someone right away / needed to be called back. If you could use an online booking system, it would be much easier for patients to book and reschedule at their convenience.
2019-02-26I have a lot of respect for my therapist.
2019-02-26Never had a problem scheduling or rearranging appointments. Everyone was very flexible and easy to work with
2019-02-26The print out of appointment schedule was super helpful.
2019-02-26Always very accommodating and flexible with schedules.
2019-02-26most friendly staff of all time! very nice to feel welcomed and supported by a full team!
2019-02-26Would be great to be able to reschedule on my own without having to call. There were a couple times on the weekend where I had to call and leave a message because I couldn't make a Monday appointment. Never had any problem, just wasn't sure if my visit had been cancelled.
2019-02-25I was given excellent service when scheduling, the only challenge was navigating my schedule with my therapists.
2019-02-25very thoughtful and polite front desk
2019-02-25The print out of appointment schedule was super helpful.
2019-02-25Great team extremely nice.
2019-02-23the front office staff are amazing! Very helpful, and supportive and really wonderful - Alba, Maggie, Alison, Jocyln....
2019-02-23Easy to schedule meetings
2019-02-22Staff was always pleasant and courteous
2019-02-22I have had only very good experiences with Spear. My therapist-Jamie- was outstanding in every way. She was able to diagnose my issues and treat them successfully. I have been coming for therapy for about 8 weeks and feel like I can now continue with the activities that I was doing before, like pilates and tennis. I a very grateful to Jamie.
2019-02-22matt has been amazing over the past 2 years of PT for 2 different injuries. Attentive, caring, fun to work with and always a pleasure.
2019-02-22Everything AMAZING! Just wasn't able to get through to front desk on the phone a couple times but wound up being fine because I was able to make the appt.
2019-02-22Always easy to schedule and reschedule appointments.
2019-02-21Easy intake process, Michelle always was able to accommodate my schedule
2019-02-21Very kind and happy people.
2019-02-20Mithun is a gem. I couldn't have better things to say about him and everyone at Spear.
2019-02-20Team was very resoinsive to my needs and requests and treatment was very successful
2019-02-20Top Notch professionals
2019-02-20EVERYONE was wonderful and helpful.
2019-02-20I appreciate the reminder call prior to appointments, but message and response request could be simplified for voicemail, since one cannot hit a button to reply when the message is voice mail and not live.
2019-02-20Great experience, looking forward to more sessions with Amir and Patrick.
2019-02-20Scheduling couldn't have been easier. Nicole and I would just find a time for the next appointment at the end of each session.
2019-02-19the scheduling was very easy and Aaron was able to accommodate my availability each week. I did not have to miss any appointments.
2019-02-18Jasmina is incredible--the best!! Had the best experience.
2019-02-18No bad experience, only good.
2019-02-18Very easy to schedule appointments, had no issues
2019-02-18organized, polite, helpful
2019-02-15Appointment scheduling is usually OK, but a few times my therapist's schedule was jam-packed and it was hard to find a time that I could make.<br /> <br /> It usually worked well if I scheduled 2-3 weeks in advance, but if I had to change an appointment 1-2 days in advance due to a work emergency or other conflict, very little availability was left. <br /> <br /> The phone people are always super nice. But a couple of times, appointments I made over the phone did not get saved into the SPEAR computer system somehow, so when I showed up, I actually had no appointment. I don't think this was a mistake on my side, as these were usually next-day appointments (so there wasn't enough time for me to get confused or mix up my schedule).
2019-02-15The staff at the front desk was always very nice and courteous
2019-02-15Incredible experience at the Chelsea location. Everyone is so helpful and answered every question with ease.
2019-02-15Staff is superb and encouraging
2019-02-15Everything has been great.
2019-02-15Never any issues with scheduling. Even when I'm late, I still get my full session.
2019-02-15Shout out to Robin who always welcomed me with a smile!
2019-02-14super easy to get an appointment - i got one that day after calling like 10 other places. i didnt understand my insurance really but the front desk talked to me for at least 20 min on the phone explaining it. thank you!
2019-02-14Overall great experience...although it did take maybe 20 min on the phone to book my first appointment.
2019-02-14Always a pleasure.
2019-02-14i appreciated the "reminder" call I received 24 hours before each session
2019-02-14everyone is happy and proffessional
2019-02-14excellent as usual.
2019-02-14Kathy S was excellent to work with. Promt, organized, and extremely knowledgeable.<br /> Office itself is wayyyy too small. Not nearly enough space for the number of patients at staff in the office.
2019-02-14Everyone at the front desk made me feel welcomed and valued. They are all excellent.
2019-02-14Physical Therapy with George has been very pleasant. He was very accommodating with my case and did very well listening and coming up with solutions.
2019-02-14I consistently had excellent experiences contacting and scheduling appointments with Cydni and Spear.
2019-02-13Cydni was always extremely responsive.
2019-02-13Every interaction at all levels of the organization were very professional and responsive.
2019-02-13Everyone who I spoke with on the phone was professional. Very easy to schedule!
2019-02-13Everyone a joy to work with! John Schott deserves a raise...excellent!
2019-02-13Every person I spoke with at the 75th St location was very kind and accommodating.
2019-02-13on several occasions i called to make an appointment and someone said they would check on a schedule thing and get back to me and then nobody ever got back to me.
2019-02-13hours were very flexible based on my schedule and availability, Always scheduled appts after sessions to keep the momentum of my progress towards goals. Always called to confirm appts.
2019-02-12Was a great experience working with Jeff, Tyler and Justin. Unfortunately I had to move out of NYC otherwise I would have continued getting therapy here
2019-02-12I wish I could schedule appointments online (Zocdoc?), but it isn't that big of a deal.
2019-02-12Very easy and prompt scheduling.
2019-02-12Excellent all the way around. Customer service is A++++
2019-02-12Getting an initial appointment was difficult, only because my therapist was fully booked the week I wanted to start ...
2019-02-11Overall, the staff were all so helpful, clear, informative and made everything easy!
2019-02-11I had a wonderful experience with both therapists and was helped a great deal
2019-02-11My experience was wonderful, atmosphere and level of service was excellent. I'd definitely come back if I need to.
2019-02-10It took several weeks to have someone investigate my insurance coverage before I came in. Once that was finished, though, I was never disappointed by my interactions with the front desk. They were always friendly and helpful.
2019-02-09always emailed kristen if I had any concerns about scheduling and she was very responsive and helpful with changing appointments
2019-02-09Excellent care, staff and environment. I have been singing your praises and recommending you highly. Caley Brown, my PT, has a wonderful attitude and others who worked with me followed suit. My recovery was already on a fast track when I started here and continued in the same direction. Thank you. Great
2019-02-09It was a little difficult to get the right office from the main number listed, but once scheduled, it was all good
2019-02-08The best pt yet. 3rd time was a charm
2019-02-08easy to schedule with kristen
2019-02-06Nneka worked really hard to get my insurance to cover my visits -- something I didn't think would be possible -- and succeeded. She is a miracle worker! She and other front desk staff always made me feel recognized, welcomed, and treated with respect and good cheer.
2019-02-06Always had an easy time with scheduling.
2019-02-06Everyone was incredibly helpful and nice
2019-02-05It was always super easy to schedule appointments or make any changes I may have needed
2019-02-05It was always extremely easy to schedule / reschedule appointments. The automated appointment reminders were also a big help.
2019-02-05No complaints everyone is nice and friendly and they treat you with respect.
2019-02-05Great staff, very friendly
2019-02-04first visit was tough to visit. Easy after that. Kyle was very flexible to make things work
2019-02-04Everyone was very helpful and friendly.
2019-02-04Could not get a timely appointment at NYU, a friend recommended Spear and I was working with Amanda within 2 days!
2019-02-04Had some issues with scheduling my initial appointment since appointments got lost. Later on I had issues with scheduling again on the phone.
2019-02-04Gina was amazing and the staff was fantastic. Everyone made the PT experience enjoyable and helped me immensely
2019-02-01Very responsive and easy to schedule
2019-02-01The font desk folks were very helpful and understanding in dealing with my insurance headaches.
2019-02-01all good....lovely young professionals enjoyed my visits and feel much better
2019-02-01Great experience!!!<br /> I was blessed my trainer was Emily.
2019-02-01scheduling was very convenient
2019-02-01Hands down the best physical therapy I've ever received and only wish I knew about this office and the pt therapists sooner for past injuries. I'm very sad that I'm done with my therapy, because not only did Phaeleau help me heal completely, I feel so grateful to have made new friends during the last three months. 13/10 will always recommend.
2019-02-01Everyone was very helpful and friendly.
2019-02-01It would be great to be able to book appointments online without having to call the office or remember to make future appointments at the end of one of my visits with my therapist.
2019-02-01The office promptly schedule my appointments to fit my busy schedule. The practice is out of network, but they took me as a patience at an affordable rate.
2019-01-31Such a great experience, never once had any problems.
2019-01-31Everything was smooth, from scheduling to the appointment itself
2019-01-31You were all responsive and efficient at scheduling appointments and conforming to my schedule. The flexible hours are great.
2019-01-31One of the best experiences physical therapy that I have had, knowledge of instructors, equipment condition.
2019-01-30everyone at spear 30 broad st was great
2019-01-30I never left a message so I never had to have a call returned.
2019-01-30You're quite popular! Scheduling is easy to do in advance, but can be difficult if something comes up last minute. An online portal to help rearrange sessions would be very helpful as opposed to scheduling over the phone.
2019-01-29I was very impressed with the professionalism and courtesy of the reception staff. I always felt they were knowledgable, respectful, welcoming, and efficient.
2019-01-29so easy to schedule, so professional and professionally friendly.
2019-01-29Very convenient rescheduling
2019-01-29The people at the front desk have always been friendly and helpful. I haven't called often.
2019-01-29There were no bad experiences. Te staff was friendly and professional.
2019-01-29Scheduled directly with John. No interaction with scheduling service. Great responsiveness to rescheduling needs via email.
2019-01-28Everyone of the Techs was super helpful and friendly. Even the PTs who were not my primary PT were really nice and helpful!
2019-01-28From the first phone call to discharge weeks later, I was always treated professionally and with great courtesy and attention. My only issue was that my therapist was so busy I could not always get the time slots that were most convenient--but we always worked something out...
2019-01-28I loved that I received reminder texts and if I ever needed to reschedule it was quite easy to do. Solange was especially gracious.
2019-01-28I found the staff here to be very professional.I was seen on time and with the treatment starting without delay. i have, and will continue to recommend Spear to my family and friends. Finally, MY ARM HAS GREATLY IMPROVED.
2019-01-28It was extremely helpful to have the ability to email Stephanie re scheduling
2019-01-28The people at the front desk are great!
2019-01-28I don't recall needing a phone call returned so that's more not applicable.
2019-01-28Everyone has been nothing short of delightful
2019-01-26Before starting treatment, I talked to someone in the front desk that was going to check my health insurance coverage and call me back but she never did. <br /> During treatment, I had another issue with my health insurance, again the person in the front desk told me that she was going to find out what the problem was and call me back but she never did.
2019-01-25My first time having ro have pt and I'm going to miss everyone. They all became like family. But the care was awesome. Thanks for the corny jokes!
2019-01-25professional and fun
2019-01-25everyone is so nice
2019-01-25TBH I did not have to call on the phone, but in person everyone was extremely warm and welcoming.
2019-01-25front desk staff extremely friendly, courteous. a pleasure to greet them on arrival.
2019-01-25The staff at Spear Penn Plaza could not have been nicer. Everyone was so kind and thoughtful which makes such a difference.
2019-01-24One time I missed an appointment at the last minute because i felt like I had re-injured myself, and the desk didn't charge me for it - was very appreciated
2019-01-24I sent this message to Leah via email: “<br /> Hi Leah, I want to thank you for your care these past several weeks. Since I've returned from my business trip, I've yet to experience any pain! I'm hopping up stairs, walking for an extended amount of time, and able to get out of bed and off the sofa with ease, and NO pain! Truly, you and your team are exceptional at what you do, and I will DEFINITELY look to you, and refer you outright should a need arise with myself, family or friends!”
2019-01-24Everyone is super helpful and friendly!
2019-01-24I had a wonderful experience here. I chose SPEAR primarily because my colleague had recommended it when he dealt with similar shoulder issues. It was everything he said and more. The receptionists were great and patient with me as I tried to primarily schedule evening appointments; they were very accomodating given Tom's busy schedule.
2019-01-24Front desk was always very helpful with any insurance questions and scheduling.
2019-01-23It was very easy to schedule and modify appointments, and the front desk staff was always very helpful in explaining everything.
2019-01-23everyone was extremely helpful in scheduling last minute appointments when needed and guiding/supporting me through the workers compensation process. everyone was courteous and kind whether on the phone, arriving at appointments, asking questions, or leaving.
2019-01-23It was a pleasure to interact with front desk. Have never had an easier time scheduling or re-scheduling appointments.
2019-01-23Whenever I needed to cancel or reschedule, they were very accommodating. Even when I called at the last minute.
2019-01-23Best care in NYC, Jeff and the rest of the team are awesome.
2019-01-23Shaun is the epitome of the Spear experience. I came to Shaun in July 2018 for neck arthritis; in the fall my knee pain flared up, and I continued with Shaun for therapy until my knee improved. He has been thorough in every aspect of my treatment: explaining why certain stretches and exercises help, which muscles and tendons are needing improvement, and helping me understand in general how the body is connected and everything coordinates together. I would highly recommend Shaun to any of my colleagues needing physical therapy and will most definitely return to see him again (when knee pain returns!).
2019-01-23The front desk staff was always very welcoming and helpful.
2019-01-22Sometimes busy but overall good experience. Kwami & Juan are both very attentive given the circumstances.
2019-01-22Access to care was as easy and friendly as I've ever had or would generally expect.
2019-01-22I called and left a message and no one called me back. That being said I only had one phone call and the message may not have gone through.
2019-01-22Everyone at the Front Desk and on the phone were extremely helpful and professional. Never had a problem in shifting appointment times or days when needed.
2019-01-22No complaints. Great experience
2019-01-22Sometimes I run late to the TriBeca location. I try to call, but can not get through. Otherwise, no issues.
2019-01-22Scheduled most of appointments all at once and was able to get convenient times. One reschedule over the time was straightforward as well.
2019-01-21Easy to make appointments and easy to change them.
2019-01-21front desk was very helpful and understanding, making sure to schedule me with a female PT because I felt most comfortable this way
2019-01-21Had difficulty calling but email responses were always prompt.
2019-01-19It was very easy to cancel and reschedule. Meghan was very accommodating with the scheduling. On my first call, someone called me back right away and got me scheduled for my first visit. It gave a very good first impression. Excellent service.
2019-01-18Initial setup of my first appointment was slow. I submitted a request on the website and got no response. I called and the person who answered was very nice but didn't seem very prepared to easily intake me.
2019-01-18everybody is so friendly . a pleasure coming! Lukasz is very knowledgeable professional, and kind!
2019-01-18I had a wonderful experience with all SPEAR staff. Everyone's super friendly and professional.
2019-01-18Booking was super easy and quick. Everyone was always very pleasant and professional. And I always appreciated the call the day before to remind/confirm.
2019-01-18very good experience
2019-01-18This was a great experience. All staff was amazing and professional throughout my treatment.
2019-01-18Everyone I've worked with has been amazing. There was one time when I didn't get info about my insurance in the time I would have liked, but that was an outlier.
2019-01-17I was recommended and couldn't be happier.
2019-01-17Everyone on phone has been incredibly helpful / friendly
2019-01-17I didn't have any reason to call
2019-01-16Have a pinched nerve, called in the morning and they got me that afternoon
2019-01-16Customer service was good
2019-01-16I found the scheduling staff to be friendly and professional.
2019-01-16everyone is so incredibly nice and informative, they always greet me when I walk in and have a smile on their face!
2019-01-16I called the 14th st location to schedule my initial appointment - whoever I spoke with there was rude and unhelpful. the 34th st location has been nothing short of exceptional
2019-01-16Aaron was a great therapist who took a lot of time to help and get to know me. He was always attentive even though he had multiple patients at once. I would reccomend him to my family and friends.
2019-01-16Very helpful and courteous staff.
2019-01-16Always easy to schedule or reschedule, even at the last minute
2019-01-15the staff was great and always helped me out when i needed to make a change to my schedule.
2019-01-15great experience. tom is great. would definitely recommend it to others.
2019-01-15Everyone is very kind and helpful!
2019-01-15Derek was always proactive in making sure that I had time scheduled. This was highly appreciated, especially around the holidays, where Derek accommodated my travel schedule and also advised me on what to do when I was away. Also, both Derek and the reception were extremely helpful in accommodating last minute requests for appointment modifications. Highly appreciated all around.
2019-01-15Front desk staff is always courteous on the phone and in person!
2019-01-14Ms. Rhonda at the front desk is beyond amazing! Always helpful, professional, and efficient!
2019-01-14The initial scheduling of my first appointment was very difficult. There was a problem between my doctors office and the front desk with getting the prescription sent correctly. It took me many attempts between the doctors office and the front desk to get the first appointment scheduled. Scheduling my follow up appointments was very easy. I especially appreciated the robo-telephone call the day before each appointment reminding me of the time.
2019-01-11Very quick response time for scheduling requests
2019-01-11Gwen, and Staff were always motivating, helpful, and overall pleasant .
2019-01-11Great experience! Christine and all the techs were super attentive and understanding. So glad I can get back to working out again!
2019-01-10Scheduling appointments was incredibly easy. Hannah knew times that worked with my schedule and was very accommodating, both in booking and in last minute cancellations
2019-01-10Everyone is very friendly and helpful
2019-01-10It would be great to have an automated online session scheduling process.
2019-01-10Despite my crazy busy work/life schedule, it was extremely easy to schedule/cancel/reschedule any session at any point. Everyone was very understanding and helpful in terms of the session scheduling.
2019-01-10very quick to get back to me right away, leon was able to schedule all of my appointments at the first session which was very helpful. good reminders as well
2019-01-10Everything was good
2019-01-09Everyone has been incredibly friendly and has made this experience enjoyable. The text appointment reminders were helpful, as were the schedules emailed to me by Spencer.
2019-01-09It was very easy to schedule appts at Spear. I would usually schedule with Sarah or one of the techs, but on occasions I scheduled with the front desk they were also very helpful! Shout out to Allison who also was very very helpful in dealing with a billing and refund issue when my insurance company sent 2 payments for different services in the same check.
2019-01-09Everyone I spoke to (on the phone or in person) was always very courteous, helpful, and caring.
2019-01-08All my interactions w/the front desk were efficient and pleasant.
2019-01-08The administrative staff at the Spear Murray Hill were extremely helpful, courteous, and effective at their jobs. All questions and issues were addressed promptly.
2019-01-08A wonderful visit each and every time. Always greeted with a smile and hello
2019-01-08Shaun was the utmost in professional, friendly and skilled. I couldn't have asked for a better Physical Therapist.
2019-01-08My first time setting up my initial appointment was a breeze. From there on, everything was smooth. No hiccups, no worrying about insurance covering my visits, no no-shows by therapist.
2019-01-08When I was trying to find a PT place, I walked in to ask about scheduling and the front desk person hopped up and gave me a tour of the facilities, scheduled my appointment, and took all my insurance info and I never had to deal with it! Excellent service/courtesy!
2019-01-08Very easy to get in and maneuver appointments through emailing Kristen
2019-01-08When I was trying to find a PT place, I walked in to ask about scheduling and the front desk person hopped up and gave me a tour of the facilities, scheduled my appointment, and took all my insurance info and I never had to deal with it! Excellent service/courtesy!
2019-01-08Scheduling was always simple and painless
2019-01-07Very friendly frond desk people. Always a delightful experience up front
2019-01-07outstanding therapy.<br /> <br /> dee gulati
2019-01-04Everyone was very helpful in making sure I could schedule appointments when necessary.
2019-01-04The whole experience was very valuable I'm on my way to being mended.
2019-01-04Pleasant and professional
2019-01-04This is my 3rd time using Spear for PT. The staff are friendly and helpful. I would recommend Spear to anyone in need of PT
2019-01-04My experience was fantastic.
2019-01-04It was great having the option to work directly with Luc when scheduling changes were needed. He responded quickly and provided plenty of alternatives to the originally scheduled appointment. Booking appointments in advance was a plus for me, and the text reminders were perfect.
2019-01-03Everyone was always very nice and friendly and admin staff remembered my name almost immediately!
2019-01-03I had great experiences when trying to schedule or reschedule appointments, most accommodating.
2019-01-03Everything was great. I feel so much better. Katie was really effective in helping me to loosen up and restore the mobility and range of motion in my neck.
2019-01-03no bad experiences.
2019-01-03Excellent experience. Jason was so professional and accessible. I give him and all the therapists at Spear/Chelsea an excellent assessment. A team of true professionals - real winners! Many, many thanks.
2019-01-03Such an awesome experience!! Will definitely come back if I need PT again (hopefully not for a while though...)
2019-01-02Such an awesome experience!! Will definitely come back if I need PT again (hopefully not for a while though...)
2019-01-02could not be happier
2019-01-02My accident was correctly evaluated and treated spot on! Home exercises very good that I am planning on continuing them at home! Good team!
2019-01-02Overall an awesome experience!
2019-01-02people laughed at my jokes
2019-01-02The staff at Spear were easy to reach and always willing to accommodate me if I had a change in scheduling.
2018-12-31Luc was great. He made sure that my PT was geared towards getting me back to functioning/performing fully in the way that my lifestyle/job require. George filled in a couple of times and he was also very helpful/attentive offering different insights/exercises.
2018-12-31I filled out the online questionnaire to start the process and heard back that same day and was in the center that same week. Every follow-up appointment was just as easy to schedule with Gwen.
2018-12-31Very good customer service. The front receptionists are friendly and efficient.
2018-12-31Michelle always let me know if appointment slots opened up and would sacrifice her own lunch to accommodate others. Very selfless person.
2018-12-31It was easy to schedule with front desk and kristen
2018-12-31The office has been incredibly helpful in providing insurance information and making setting up appointments simple.
2018-12-31Super easy to schedule my appointments in advance and I appreciated Tom's ability to accomodate a consistent schedule, in addition to being flexible with my visits when needed.
2018-12-31Was all very easy. Zach was flexible and gave me lots of options
2018-12-28Everyone is incredibly friendly and professional, easy and nice to interact with in every way.
2018-12-28My last rescheduling was a confusing nightmare, otherwise perfect.
2018-12-28Took a long time to get first appointment but was much easier once I scheduled with my PT
2018-12-28I have a difficult work schedule and my meetings often get changed the day of. Spear has been so accommodating and flexible. I felt so guilty rescheduling constantly but I am so appreciative of everyone's understanding and kindness.
2018-12-28It was very easy to schedule through Luke or the office.
2018-12-28the staff at 30 Board Street have always been helpful in any issue I have, and help me resolve it as quickly as possible.
2018-12-28Michael is obviously too popular for my appointments..
2018-12-28The front desk staff was exceptional. They made everything so easy and explained everything so well.
2018-12-28Excellent care, knowledgeable staff, lots of scheduling optiond
2018-12-28I scheduled directly with my therapist at each visit so it was very easy
2018-12-28Always easy, flexible and accomodating
2018-12-287am appointments were great before work
2018-12-27The women who staff the desk at 7 am are OUTSTANDING!!!!! Olivia is amazing.
2018-12-27always an amazing experience, staff is very friendly
2018-12-27Had an excellent experience with Mel! She always made sure I was comfortable with every exercise and made everything so clear for at-home exercises.
2018-12-27Mike V. and the entire staff (esp. Gabe and Ben) were extremely helpful, patient, and thorough throughout my entire rehab process. I couldn't have gotten mself back together again without them.
2018-12-27The set up process was easy and flawless.
2018-12-27All good. Sessions on time, effective, positive clean and upbeat facility
2018-12-27Everyone was very professional and attentive!
2018-12-27Never a problem
2018-12-27Everyone at the front desk was super helpful and nice when I called to reschedule or cancel appointments.
2018-12-26Most of the time the front desk staffers were very helpful and friendly.
2018-12-26All of the staff at Spear are not just professional but also kind and friendly. My condition got so much better, thanks to Helen and Alex.
2018-12-26The PTs, techs, and support staff are endlessly capable, friendly, and instructive.
2018-12-24Easy to schedule appointments, friendly front desk staff.
2018-12-24Only early morning appointments for patrick was tough some times
2018-12-21really great experiences! super easy.<br /> one note: when i originally scheduled/found Spear PT, the address in my health insurance (United Health?)'s portal listed an incorrect address in Williamsburg, not 41 Clark St...
2018-12-21wrong cell number
2018-12-21It was all great
2018-12-21a few times I could not get through to anyone<br /> Also, did not receive a call back after leaving message.
2018-12-21Nothing was done wrong. Derek was always good about get me scheduled and he was very flexible when I had to change appointments.
2018-12-21Kate made it extremely easy to schedule — I never had to deal with the front desk.
2018-12-21Kate made it extremely easy to schedule — I never had to deal with the front desk.
2018-12-21super friendly and accommodating!!
2018-12-21Deena is the best!!! always nice, available, and very professional!
2018-12-21l like the dedicated and caring staff, I was pleased with my progress but need more sessions with the therapist,
2018-12-20I did not have any issues scheduling appointments for my 3 months of PT
2018-12-20What can I say. The entire staff is amazing, courteous and just fantastic!
2018-12-20Scheduling was always quick and easy. The email reminders with calendar invite helped with scheduling.
2018-12-20This was the best PT experience I could have imagined.
2018-12-20Best therapy experience I could’ve asked for
2018-12-20As my therapy progressed, I began making appts with Aleks directly over email -- very convenient.
2018-12-20The scheduling staff were quick and provided answers on any question I had.
2018-12-20Ugly Christmas sweater day!!!
2018-12-20easy to schedule with emailing or while in the clinic
2018-12-20My overall experience here was great! Derek and all the staff members were super helpful and very knowledgeable.
2018-12-20I never really called Spear so I just marked both as very good.
2018-12-19Never had a scheduling conflict. Service was excellent.
2018-12-19Love everyone at the front desk. They're great!
2018-12-19I didn't need return calls. I had some issues with scheduling, only because of availability and my schedule.
2018-12-19I have a tough schedule and they were able to still find times for me when it was convenient for me... very much appreciated.
2018-12-19The entire SPEAR team ensured a seamless and flexible experience - I always felt that my schedule and appointments were booked in advance and they were incredibly understanding and flexible when work or personal events required me to move my appointments.
2018-12-19Once in a while when I went away for work and then came back to the city and tried to schedule there wouldn't be appointments the following week and I'd have to wait 2 weeks. But Nicole also warned me about that and did try to fit me in when she could.
2018-12-19Ugly Christmas sweater day!!!
2018-12-19Loved Spear Physical, will recommend!
2018-12-19I appreciate being able to talk to the actual office that I go to rather than a central call center
2018-12-19Really great experience. Nicole was awesome and critical to the rehab of my knee. And others I saw -- Chris, Leah, and Hannah -- were terrific as well. Lots of help from Al and Deandre too.
2018-12-19My intake appointment was scheduled for the day after I called, which was extremely helpful. Another PT group I had called didn't have any availability for 4 days.
2018-12-19Scheduling was never an issue. Staff was very helpful.
2018-12-19Great office and staff. Always provided the most professional service.
2018-12-19Desk staff was very courteous, helpful, and understanding. They made the whole process much easier.
2018-12-19Overall good experience no bad experiences. when I needed to book an appointment I just called in and made the appointment.
2018-12-18Everyone there is TERRIFIC!!
2018-12-18Spear FiDi made everything so easy!
2018-12-18Always courteous and warm attention from everyone!
2018-12-18My therapy for my knee has my regular routine back to normal. I am attending the gym, walking with ease and practicing yoga again. The PT home routine will be a committed on my part to continue my progress.
2018-12-18Appts were made and re-arranged easily. Had to use a phone call only twice but that was good too. Carly generally set me up on the spot for the appts needed and same with Qwanana (sp?)
2018-12-18The experience with SPEAR has been excellent.
2018-12-18Care, attentiveness, responsiveness, and professionalism all outstanding.
2018-12-18Issa was particularly great. She helped thread the scheduling needle when I needed to reschedule appointments.
2018-12-18Always happy and kind!
2018-12-18The staff has been polite, courteous and concerned. Much appreciated!
2018-12-18easy to schedule sessions<br /> great ACL rehab expertise<br /> always respond to patient feedback and adjust rehab plan (new soreness/pain)
2018-12-17Did most of my scheduling via email which was great!
2018-12-17Every single person at the front desk is friendly, lovely, and knowledgeable. Just a wonderful team you have here.
2018-12-17The front desk was kind, courteous, and friendly always.
2018-12-17Every person I worked with here has been exceptionally friendly and accommodating. Only good things to say about the front desk staff!
2018-12-17Very thorough and helpful
2018-12-17Very helpful on the phone and responsive to messages
2018-12-17Can appointments be scheduled online?
2018-12-17Front desk staff was very pleasant, always answered the phone promptly, and made scheduling very easy
2018-12-17I've been to a lot of different facilities for PT, and this was by far my best experience. Between customer care and accessibility, I thoroughly enjoyed my experience and have improved greatly!
2018-12-17Office staff was very helpful and courteous. Was always able to find a time with Alex that fit my schedule.
2018-12-15Easy to make and reschedule appointments.
2018-12-14The ladies at the front desk have always been incredibly helpful. The facilities are clean and modern. AJ has been an excellent PT who has adapted exercises to different needs and has significantly decreased the pain I have been experiencing in my right knee. I look forward to coming to PT - everyone who works here has a positive, can do attitude.
2018-12-14I loved that my appointments were scheduled in advance for a whole month - it helped me manage my time well.
2018-12-14Amazing staff, front desk staff bring so much energy!
2018-12-14All my appointments were all booked by Megan herself, and she did a great job accommodating my schedule
2018-12-14Nothing but amazing things to say! Everyone at the front desk is helpful and friendly in every way
2018-12-14Joey and the Julie was very patient and helpful. instructed me on movement and how it's important for circulation, and gave me the direct cause of the issue. So I had a great foundation to fixing and returning to the normal use of my knee
2018-12-14Great flexibility in terms of finding times for appointments
2018-12-14Joe Kim - The best PT in the history of history!!!
2018-12-13All staff members have been friendly and helpful.
2018-12-13Never had a problem.
2018-12-13Good staff overall,.
2018-12-13most excellent help and complete solution and CURE of my issue!<br /> Super nice too!
2018-12-13Incredibly pleasant and professional, well organized and prompt
2018-12-13Scheduling my appointments was really easy and Derek always made sure to schedule ahead of time to make sure I was able to come in each week.
2018-12-12The smoothest and easiest administration ever! Great, efficient professional and friendly staff!!
2018-12-12It was overall good treatment at Spear. It was a wonderful experience
2018-12-12Good staff overall,.
2018-12-12Everyone that I've encountered at SPEAR has been professional, courteous and very helpful.
2018-12-12Very good experience, I am much improved.
2018-12-12always friendly and helpful over the phone and at the desk. the texted reminders were extremely helpful
2018-12-12Scheduling was prompt and easy. Making appts directly with Luc was efficient.
2018-12-12Good with cancellations and good with rescheduling - Also great at scheduling out weeks in the future
2018-12-11Michelle was a joy. Always attentive, caring and professional. She took me from one of my lowest places of physical confidence after my meniscectomy and returned me to playing soccer within a few months. I couldn't have asked for anything more.
2018-12-11Crystal Hall the tech and Luc Richie were excellent and extremely personable!
2018-12-11Everything was great, I just don't think i got a reminder phone call for my appointment
2018-12-11On one occasion I did not get an answer and my voice mail message was not responded to.
2018-12-11It was always a good experience .
2018-12-11everything was great but 3 times I called to reschedule an appt. asked for a call back and never got one.
2018-12-11Emily was wonderful and amazing. she understood what my body was saying when i couldn't. she knew what it needed and i didn't. she was kind and wonderful.
2018-12-11Scheduling was great! Very quick and easy.
2018-12-11The help I received was always very professional and prompt.
2018-12-11Had no bad experience. Everything followed through. I would have done my last two scheduled appt if this contracted job didn't happen.
2018-12-11Access to care was always available and staff was extremely helpful and kind.
2018-12-10My experience at SPEAR has been very helpful. After 5 months of coming here I am leaving here feeling a lot better. My knee has healed well, but over all I have had a very good experience.
2018-12-10Staff always very friendly. It would be nice to have an online system to schedule appointments more easily.
2018-12-10Everyone at Spear is always pleasant and professional. I enjoyed coming here.
2018-12-10The best experience, very understanding staff and easy to reschedule
2018-12-10Everyone I dealt with was not just responsive to my questions, but proactively helpful and trying to ensure I got what I needed. They were also incredibly friendly and courteous every step of the way.
2018-12-10Repetition of automated messag e of scheduling a bit cumbersome
2018-12-10My whole experience has been fantastic. Hands down best customer service of everyone here
2018-12-10Ben emailed back quickly for any appointment request or cancellation to his personal email
2018-12-07It was very easy to setup, reschedule and cancel appointments with Spear
2018-12-07I had an absolutely wonderful time with Spear - from the initial scheduling session to every last minute cancellation I had (one time there was an "unauthorized personnel" in the train tracks that delayed my train by an hour), Allison was wonderful at rescheduling me and dealing with my insurance policy changes!
2018-12-07The team is great at scheduling/rescheduling (sorry) visits as needed. And they helped set me up with text reminders, which is great as well.
2018-12-06everyone is knowledgeable,, helpful, and friendly.
2018-12-06Front desk is extremely friendly, and the staff has a great memory for patients.
2018-12-06Reminder calls were good, maybe better using text messages
2018-12-06Very professional staff. Makes experience easy and enjoyable.
2018-12-06very professional and ccomidating
2018-12-06Great experience overall
2018-12-06Everyone I have met at the front desk were very welcoming and kind. They were compassionate and helpful in every way.
2018-12-06Was easiest scheduling while in person, but overall good experience and flexible
2018-12-05Everyone was very helpful and invested in my recovery
2018-12-05Scheduling only difficult because of Kathryn's utilization being high but she is a flexible as can be and working with her patients to find times.
2018-12-05Repetition of automated messag e of scheduling a bit cumbersome
2018-12-05Great experience with treatments as well as flexibility and ease in scheduling/rescheduling appointments.
2018-12-05always able to schedule appointments seamlessly. <br /> excellent followup
2018-12-05My experience was great.
2018-12-05Had no issue re-scheduling the few times I needed to.
2018-12-04I love the text massage reminders as well.
2018-12-04It was hard to schedule the initial appointment, but once I became a patient, the front desk was very helpful and friendly. I also submitted my initial appointment request on the website, and the response was slow and not helpful. I had to follow up with a phone call.
2018-12-04Everyone at the front desk is always so helpful, both over the phone and in person!
2018-12-04Front desk receptionists are pleasant and beautiful :)
2018-12-04Couldn't have been easier or more helpful when scheduling, rescheduling. Very courteous staff.
2018-12-04All Spear staff are professional, knowledgeable, courteous, and friendly. They handled insurance stuff, were flexible and accommodating with scheduling, and overall made the process so easy!
2018-12-03Kathy really eased my fears when I came in with so much pain - I basically couldn't even walk or live my daily life. I am leaving today, discharged, with hardly any pain and know I have the skills now to keep injury at bay.
2018-12-03Excellent experience all around.
2018-12-03Everyone is great at the front desk! Kind, fun, helpful, and personable.
2018-12-03Easy to schedule and reschedule
2018-12-03The staff is very friendly and helpful, my time at PT was challenging but worthwhile
2018-12-01Staff is very friendly both in-person and on the phone, and accommodates scheduling requests flexibly to the best of their ability.
2018-11-30Everyone is always very accommodating and helpful. Preeti has been wonderful and I feel much better as a result of working with her. She is patient, knowledgeable, and able to modify exercises when I have difficulty.
2018-11-30I made all my appointments directly with leon. it was not easy to do things via phone
2018-11-30Staff is very friendly both in-person and on the phone, and accommodates scheduling requests flexibly to the best of their ability.
2018-11-30Staff is very welcoming and positive. Only problem with scheduling was that I had to cancel a Monday visit 26 hours before my appointment, and called on Sunday when the office was closed to do so, and I'm not sure the message got through.
2018-11-30The front desk was always so nice and helpful!
2018-11-30ERY GOOD HELPED ME A LOT
2018-11-30Everything was amazingly efficient and professional.
2018-11-30I have also worked Christine, Preeti, Stephanie. <br /> They are all excellent physical therapists. <br /> As I work through my therapy, I have watched them all deal with patients. <br /> Whomever is hiring the staff, is doing an excellent job because you have hired good people who are great therapists.
2018-11-30all good here! great service!
2018-11-29making appointments over email and on the phone was very convenient and easy. it set the tone to have a great initial consult and first visit.
2018-11-29Very easy to schedule and cancel appointments.
2018-11-29THE SERVICE WAS EXCELLENT, I AM GRATEFUL..
2018-11-29Wonderful experience. Very knowledgable and the nicest people, from the front desk to the assistants to the therapists. Phaeleau was wonderful!
2018-11-29Didn't really use the phone
2018-11-29One thing you might want to improve. Even though I indicated at my first session that I wanted to be contacted by email rather than by phone, I received reminders for my first few sessions by phone, and had to call Spear several times until the reminders started to be sent by email.
2018-11-29The team always made sure I had appointments scheduled for the future and were always accommodating for schedule changes
2018-11-29Great appointment expereience, and friendly staff
2018-11-29the entire staff was very helpful and very friendly.
2018-11-29If I ever had a last minute issue with an appointment (which was often) everyone at SPEAR was extremely accommodating to my scheduling needs.
2018-11-28The administrative assistants were so kind, helpful and FUN to see each visit!
2018-11-28Chris was always professional and thorough, answering all my questions and concerns for my various exercises. All the techs I trained with - Al, Cory, Kevin, Sam - were excellent.
2018-11-28Text reminders were helpful
2018-11-28Sometimes there were mix-ups with scheduling the correct length of massage appointments.
2018-11-28The front desk staff was courteous and efficient.
2018-11-28Only one experience with the receptionist telling me that they'll call me to explain my health insurance (because it was busy at the practice) - they never called to explain this.
2018-11-28Very Helpful, flexible, amicable
2018-11-28Wonderful experience with all scheduling and front of the house related issues.
2018-11-27No bad experiences
2018-11-27Scheduling appointments was very easy. The firm and the therapist were very accommodating during times when I had to make changes
2018-11-27Good Service and excellent knowledge. very happy
2018-11-27I was always treated courteously and in a friendly manner. Whenever I called my concerns and questions were quickly answered, or rescheduling an appointment if necessary.
2018-11-27All aspects were excellent!
2018-11-27always helpful and accomodating
2018-11-27Good Experience: I had a question about my insurance and the staff was able to walk me through the billing system and how SPEAR works with Aetna. Each person I talked to was very helpful and patient with my many questions.
2018-11-26really great place overall!
2018-11-26STEPHANIE RULES! REALLY HAPPY I ENDED UP WITH HER AS MY THERAPIST AS I HAVE NOTHING BUT GOOD THINGS TO SAY ABOUT HER.
2018-11-26Rhonda is great! Super friendly and helpful with scheduling/payments
2018-11-23Best medical office front desk I've ever dealt with
2018-11-23Everyone was very friendly and concerned about how I was feeling.
2018-11-23My experience with the staff at Spear has been very positive. Laura and the support staff were very accommodating, if I needed to adjust appointments, or had to cancel.
2018-11-20other than doing my initial scheduling through zocdoc then having the PT switched I don't have any complaints, the staff was very helpful at scheduling followups and rescheduling when something came up
2018-11-20very good Deena helped me before with a knee problem
2018-11-20Activities with all personnel have been very professional and pleasant.
2018-11-20scheduling was always easy and quick, which I very much appreciated since I often had to juggle a few different appointments.
2018-11-20all very positive!
2018-11-20Very easy to schedule appointments. The staff was very accommodating and worked with me to provide the most convenient times.
2018-11-20The experience on Zocdoc was not ideal as all of the appointments there were for only half an hour and I needed a full hour.
2018-11-19The entire staff at 75th street has been beyond helpful! Scheduling has always been easy, calls returned very promptly, and everyone is friendly and caring!
2018-11-19No bad. Very nice environment. Pleasant to be here. Clean. Pleasant, upbeat people. The technology of physical therapy seems to work. Got stronger and more mobile pretty fast. Jaime is a doll and so nice to work with.
2018-11-19While I didn't interface with the front desk/phone lines often, Kristen was extremely flexible and accommodating of my schedule.
2018-11-19Jeff was always very willing to be flexible about his schedule to schedule/re-schedule appointments whenever conflicts came up
2018-11-17probably the main reason besides good transportation, i choose this location was the promptness on answering the phone, not being on hold long period of time, and the pleasant demeanor of receptionists
2018-11-17Since I could only come after work, there were limited open hours. The staff always did their best to get me an appointment
2018-11-16such a great experience! love this place.
2018-11-16Cameron said,"it was very good and fun." I agree!
2018-11-16The people at front desk helpful with insurance...etc.
2018-11-16it was super easy to schedule appointments and I really liked the text reminders of my upcoming appointments
2018-11-16Andrea is very easy to schedule with!
2018-11-16very good experience. very helpful and informative
2018-11-16Very easy to make appointments, everyone was really kind
2018-11-16Super easy to book appointments. Made most of mine with Jessie during our visits. Was able to work with me on times around work etc
2018-11-15Had some difficulty with straightening out extra credit card charges after I had to cancel a massage, but it did get settled to my satisfaction.
2018-11-15Amazing staff, always friendly and helpful
2018-11-15My main concern was how it works with my insurance and the associate on the phone was very helpful to connect with my insurance and explain me how it works and how much it will cost me.
2018-11-15Getting started was painless: Olivia was very friendly and helpful. Once I was on board I was able to make appointments directly with the therapist very easily.
2018-11-15From my first visit with Steve through my transition to Nicole, everything felt seemless.
2018-11-14Receptionists were always courteous and helped me reschedule several appts with ease.
2018-11-14I really appreciated how accommodating the scheduling process was--especially for last minute appointment swaps.
2018-11-14I needed early AM appointments so it required booking weeks in advance.
2018-11-14Your reception desk is so nice and courteous and helpful Truly a very "unusual" experience in NYC and definitely unusual in other medical offices!
2018-11-14overall, great experience<br /> jonathan was great - very professional and engaging<br /> learned some exercises and stretches i can take with me<br /> i did feel that sometimes there were too many people booked at once<br /> but i get that thats generally how PT will work
2018-11-14Never had any issues scheduling
2018-11-13Everyone I dealt with was very nice and easy to get ahold of
2018-11-13as always the atmosphere and the quality of service is excellent I would not even consider going anywhere else for my therapy needs
2018-11-13The only thing that would be easier would be online scheduling.
2018-11-13I like that I could email my PT at any time and get a timely response when I needed to make a change and appreciated the flexibility, even when he wasn't available, there was someone else, just as capable and informed about my case.
2018-11-12Andrea is very easy to schedule with!
2018-11-12Easy to schedule and easy to re-schedule appointments when there were conflicts. Always professional, courteous, and friendly.
2018-11-12Access to care was excellent. Everyone was very accommodating with my schedule, especially Jon, who knew my work schedule was not easy to work around.
2018-11-10Most of my appointments were made directly with Becca in person or via email. She was very easy to deal with.
2018-11-09Had to schedule in advance for getting a time, so that was my adjustment.
2018-11-08The staff at Spear Midtown is always helpful and welcoming. They're always there to assist whenever needed.
2018-11-08Very effortless scheduling.
2018-11-08Very easy, friendly and helpful
2018-11-08Everyone was very helpful!
2018-11-08receptionists seem a bit overwhelmed and are not always as friendly as one might wish
2018-11-08na on calls
2018-11-08Great experience. Attentive staff. David cured me. Would recommend Spear to others.
2018-11-08It was always easy to schedule and reschedule appointments. Everyone was always more than accommodating to my fluctuating schedule.
2018-11-08Emailed Kristen mostly to communicate which made everything easier with scheduling
2018-11-08Excellent guidance but the freedom to do it at my own pace.
2018-11-08Excellent experience all around. Leon's work and educational therapy helped my upper disc issue tremendously.
2018-11-08maybe text message reminders instead of voicemails.
2018-11-07It took a while to get a phone call back after messages left.
2018-11-07Tihe Spear team is enabling me to self-diagnose my back symptoms and develop a systematic home excercise program based on the the PT I've goe through here. I now have a repertoire of 30 exercises to do every other day. I also hhave the confidence to mix it with my own previous homme exrecise routine. I rrealize that at my age I may encounter futre back problems but I hope that in that case I can get more help from this wonderful PT/trainingnprogram.
2018-11-07Amanda has been great, and other staff are helpful as well.
2018-11-07Everything was good. The text reminders are helpful.
2018-11-07Very excellent experience.
2018-11-07Scheduling was a breeze, we were always able to find time based around my schedule. Every time I needed to call and/or ask questions - the service with which they were answered were something I wish every company would do.
2018-11-07Great experience, everyone was very nice and I had great results.
2018-11-07the automatic text reminders were helpful and the hours of the physical therapists (e.g. 7am-7pm and Saturdays) was convenient for a busy schedule
2018-11-06Joe was quick and easy to communicate via email. I didn't really communicate with Spear via phone other than the appointment reminders, so above responses are for email.
2018-11-06Marc was excellent in getting me back to basketball with his exercises and his advice on how to get stronger.
2018-11-06It was incredibly easy to schedule appointments with Kristen!
2018-11-06everything worked well.
2018-11-05Kathryn scheduled all of my appointments during the first visit which was very convenient.
2018-11-05too much loud talking at front desk
2018-11-05everything was excellent!
2018-11-05Incredible and personable experience loved coming in and working with George and team, the highlight of that day for me!
2018-11-04While I knew that I had a limited number of PT sessions, it was not clear to me that my PT had to be completed on a specified date. As a result I was unable to take my last PT session.
2018-11-02During my initial visit, Luc did a great job of providing a PT schedule that worked with my busy schedule. He printed it out and also emailed it to me, which made it easy for me to make the appointments.
2018-11-02Quick and very personable
2018-11-02very helpful staff
2018-11-02I opted for lunch appointments since they were much easier to schedule than my preferred time of late afternoon. The ladies at reception are very helpful and welcoming. I dealt a lot with Robin, who is superb.
2018-11-01Very friendly staff
2018-11-01Great experience with everyone
2018-11-01getting scheduled and insurance out of the way was super easy.
2018-11-01everything was easy and comfortable
2018-11-01The SPEAR staff was always on-call and able to adjust appointment timing whenever I needed!
2018-11-01very accommodating of my limited availability
2018-11-01flexible and responsive accommodated my availability
2018-11-01flexible and responsive accommodated my availability
2018-10-31nothing but a wonderful experience. would recommend to anyone.
2018-10-31They were extremely helpful. Once I had a scare about insurance but they walked me through the billing process and kept me at ease!
2018-10-31Would like some way to do online scheduling - see availability and make changes.
2018-10-31Staff at reception are wonderful and helpful
2018-10-30First visit was good/ made me feel optimistic
2018-10-30The staff at your front desk are amazing. Helpful, patient and so professional.
2018-10-30great start to pt
2018-10-30Fantastic place! everything was easy and very nice.
2018-10-30Everyone made me feel very welcome and taken care of. I love coming here.
2018-10-30Everyone I ever interacted with at the front desk (and anywhere in the office) was friendly, helpful and professional.
2018-10-30Emailed directly with Megan and she made things SUPER easy!!
2018-10-30great experience. michelle was very knowledgable helpful
2018-10-30No issues getting appointments
2018-10-29There was only one time when appointments I made disappeared from the calendar and that was when you were changing systems. I also think the receptionist computer was acting up as well.
2018-10-29Front office staff is courteous, friendly and professional.
2018-10-29Great experience with my PT at the first session!
2018-10-29Staff was helpful in scheduling or rescheduling. Juan was particularly good at emailing options.
2018-10-29Ben Ayzenberg was knowledgeable and excellent at helping me recoup from this injury. He was as good as a therapist can be. Thank you very much
2018-10-29Was always coming up with new exciting and challenging exercise to make sure i continued progression
2018-10-29I wish I had something else wrong so I could keep coming to see Nicole.
2018-10-26This is the 4th place I have gone for physical therapy (2nd for the same injury) and this was by far the best experience that I had. Luis not only did a great job explaining my issues, exercises, and what we were solving, but he also made sure he was making me more confident in my shoulder along the way. He went above and beyond to make sure I was comfortable and even answered questions that I had over email.<br /> <br /> The entire staff, from front desk to PTs, was extremely friendly and professional. In the future I will go out of my way to recommend this team to anyone who I know that needs physical therapy.
2018-10-26From my first query to the end, everything was speedy, courteous and professional. I really appreciated at the beginning having your staff immediately check with my insurance company and responded to my request to get in ASAP. Spear was not the only facility I contacted, and I have to say you folks were the most professional and helpful.
2018-10-26great service, great care
2018-10-26Scheduling appointments weeks out was helpful, and it was extremely easy to modify or cancel if needed.
2018-10-26I scheduled most of my appointments directly with Becca
2018-10-25everyone at spear is amazing!
2018-10-25Spear has been very helpful in this manner.
2018-10-25The Support Staff is excellent! Always friendly, and will work with you to get your appointments set.
2018-10-25It was a pleasure, a very comfortable environment! I made enormous strides; could barely walk when we first started, improved in 10 days, every pain was helped
2018-10-25Very easy staff to work with
2018-10-25Great experience, I love Spear
2018-10-25Everything about Spear was great. Somer Myers is amazing. This is the first time I have been to see a physical therapist for this issue. It has been something I've dealt with for years. I was surprised by how quickly Somer and team were able to get me feeling better and that I am basically cured, stretched and relaxed for now.
2018-10-25First class experience all around
2018-10-24my experience at spears was excellent
2018-10-24Excellent experience all around.
2018-10-24appreciated thoroughness and follow-up of checking my insurance benefits before my appt
2018-10-24Didn't use the phnoe much
2018-10-24easier to schedule by emailing Patrick than calling the main line
2018-10-24Everyone here is super friendly and cheerful, while still super professional, which made it surprisingly enjoyable to come to PT, even before or after a full workday.
2018-10-23You guys were amazing from start to end!!
2018-10-23Good experience, all around
2018-10-23John and I worked well together.
2018-10-23Spear is great overall. My only feedback is that it was very difficult to reach anyone via the phone and no one ever called back.
2018-10-22Total positive experience
2018-10-22Very easy to schedule and lots of convenient times available
2018-10-22The staff was always very friendly
2018-10-22Made very easy to come to therapy with my busy schedule
2018-10-19Always loved dealing with you guys. You make my life easier.
2018-10-19I had a positive experience. I appreciated all of the automated reminder calls.
2018-10-19Front desk has been great. Always cordial and courteous.
2018-10-19Once, I got a reminder text that included an appointment time that was thirty minutes later than planned. A phone call with Ms. Esler resolved this, though.
2018-10-18Greg was great about being in touch via email for helping me schedule appointments and letting me know when he had same day availability. It was always easy and convenient!
2018-10-18Great experience on all fronts ...courtesy, promptness, and knowledge exceptional
2018-10-18everything was good
2018-10-18Very solid experience... Left the other PT company bc of the service, but will be back
2018-10-18Front office, customer facing team seems very cohesive and motivated!
2018-10-18Great experience. Glad I found this place. Everyone very friendly and helpful.
2018-10-18Very easy and professional - thank you
2018-10-17Great experience. Very fast and efficient.
2018-10-17at the beginning when you were switching systems there were problems but they resolved. All good.
2018-10-17Therapy with Jessie has been a life changing experience; I came in a walking boot after right ankle was surgically reconstructed with five surgical screws holding the new joint together. Now I am pain free for the first time in decades, thanks to Jessie and the other fantastic professionals. Thank you!
2018-10-17Originally was scheduled for Chelsea however for personal reasons I needed to change the date of first visit; the receptionist was extremely helpful in scheduling me to this location in the FD. Excellent service all round.
2018-10-17One time I had to make a last minute scheduling change, and Mohit responded very promptly and was able to accomodate.
2018-10-17Great experience. Staff did a great job. Very friendly
2018-10-17The front desk staff were very friendly and helpful and they made setting up appointments and paying a breeze
2018-10-16It was very easy to schedule and reschedule appointments when needed. No issues.
2018-10-16Most of my schedule remained the same, but the couple of times i had to change everyone was very accommodating.
2018-10-16Great staff. It would be awesome if you had an online system for appointments/an automatic reminder system
2018-10-16During the beginning (and throughout) of my treatment, Luc freed up his diary around my schedule to make sure i could attend my appointments early on. From then on I knew I was being taken care of someone who knew what needed to be done
2018-10-15Very happy with my overall experience with both the office and Kristen. Everyone is very professional and fun.
2018-10-15The first phone call to schedule the evaluation took a bit longer than expected. Had to call two or three times to get through. Since then, service has been good.
2018-10-15I greatly appreciate the quality of administrative support at Spear. Everyone I encountered at the front desk and on the phone was unfailingly helpful and friendly.
2018-10-15Always got immediate response to my phone calls and received the information and aid that I needed.
2018-10-12great customer sevice
2018-10-12Great experience with front desk, they even remember my name when I come in.
2018-10-12Helpful, polite and knowledgeable
2018-10-12It was easy to contact Dave whenever I had to schedule or change an appointment. I like the fact that I was able to work directly with my PT when scheduling appointments.
2018-10-12Once, I got a reminder text that included an appointment time that was thirty minutes later than planned. A phone call with Ms. Esler resolved this, though.
2018-10-12David was always good at making sure my appointments fit with my schedule. He was flexible when I had to change my appointments, even fairly last minute, and he always found a way to get me in where I needed to be seen (and if he was overbooking himself to do so, he was upfront about that and offered solutions).
2018-10-11The first time I called Spear I was so excited to visit the facility because I knew the people were kind and I looked forward to seeing people in person.
2018-10-11Front desk staff is very professional.
2018-10-11Extremely helpful and accommodating staff with regard to scheduling and rescheduling appointments, appointment reminders and logistical information
2018-10-11The person that I first spoke to recommended a different location, while I waited for Phaeleau to return from his trip.
2018-10-11I appreciate the text reminders.
2018-10-11I had an amazing experience with Amanda, she helped me recover so fast. Please give her a raise, she deserves it.
2018-10-11Every visit was great. On time, professional and most importantly, helpful
2018-10-10best therapist hands down
2018-10-10never called on the phone
2018-10-10It was especially helpful that I was able to make changes via email.
2018-10-10Super easy to schedule with Jenn over email!
2018-10-10I never called via phone
2018-10-09it was nice to have an easy scheduling process.
2018-10-09Online scheduling would be great!
2018-10-09Original callback took a few weeks to verify insurance, otherwise no issues.
2018-10-08Ray and colleagues were very understanding and helpful in rescheduling appointments to suit my schedule. Very friendly, relaxed experience. A pleasure to be here and deal with the people.
2018-10-08Justin is absolutely fantastic! I've had nothing but wonderful care here at spear, and if for any reason I should need more PT I would most definitely come back. Thanks so much for such great care.
2018-10-08should have a not applicable response.
2018-10-08Highly professional, personable, and effective!
2018-10-08They were always willing to work with me on my schedule which includes a great deal of travel.
2018-10-05I love how I was able to move my appointments around. Some days I am a day early, and other days I am at least 10 minutes late. My therapists was always flexible. I wonder if they do that for all clients? Hmmmmm
2018-10-05Everyone was exceptional. I worked mainly with Robin and Deanna, who were both excellent.
2018-10-05Nick is an expert technically, accompanied by a warm, entertaining, sensitive personality.
2018-10-05One day I was stuck on the train and was going to miss my appointment time. I was able to call and reschedule for a half hour later with no problems.
2018-10-05i would call occasionally to give office heads up when i am running late and receptionist was always helpful about that
2018-10-05It was a pleasure.
2018-10-05i have had only positive experiences with Kyle, all encased with good humor. I should add Jared has been as positive as Kyle with his backup. The atmosphere of the room has been c heerful and I always looked forward to my appointments. There has been no bad experiences. I will recommend Spear.
2018-10-05absolutely loved everything about Niveen and Ariana
2018-10-04Everyone one caring and professional
2018-10-04Robin at the front desk was amazing! I couldn't have asked for a more efficient, friendly, helpful person to be my point of contact at Spear. She helped streamline the whole process.
2018-10-04It was extremely convenient, easy and quick when it came to making appointments.
2018-10-04The appointments scheduled were always flexible with my own personal schedule and they were easy to make as well.
2018-10-04Great experience, super easy to book appointments and get information!
2018-10-04wonderful staff but hard to schedule appt thru the phone. Lots of time no answers
2018-10-04very professional and kind
2018-10-04great experience,Marc and the rest of staff were real professional and friendly
2018-10-04The team was consistent, reliable, professional and friendly. I've been here ~25 times and never had a bad experience.
2018-10-04Amanda iger is an absolute pleasure to work with. she is knowledgeable, professional oand kind.
2018-10-04Online portal for scheduling and rescheduling?
2018-10-03After a couple weeks I didn't even have to give my name--the front desk knew who I was and who I was there to see!
2018-10-03Even when I had to cancel and reschedule it was easy.
2018-10-03Always courteous; helpful and professional.
2018-10-03I have a very unpredictable schedule and SPEAR was very accommodating in helping me coordinate my sessions.
2018-10-03Luke was terrific, patient and concerned in every step of my rehab.
2018-10-03The service during my PT has been excellent!
2018-10-03all great, informative and caring!
2018-10-02I have always had a good experience here at this facility. I have been treated well and have improved each week. Because of the care given to me.
2018-10-02Great experience - George took great care to complete a comprehensive assessment since I am a new patient, and noticed a few things that my doctor and previous Physical Therapist didn't call out before.
2018-10-02I appreciate that Spear is open early mornings and evenings -- never had an issue getting an appointment time that was convenient
2018-10-01She's lovely to work with. Very attentive and helpful.
2018-10-01Going to Spear was a pleasure. My therapist, Shaun Whited, was easy to talk to, focused and very accommodating. The assistants were helpful and friendly. I made excellent progress and my ankle is much improved!
2018-10-01Always very easy & convenient to schedule
2018-10-01Text reminders/alerts are really helpful
2018-09-28Everyone is super friendly and helpful!
2018-09-28John was excellent! I'm very appreciative for him.
2018-09-28The women at the front desk have always been extremely accommodating and very helpful.
2018-09-28It was very easy to always schedule appointments and everyone was extremly friendly.
2018-09-28I came in with a lot of pain and swelling after my surgery . Had difficulty talking and moving my shoulders. The therapists ensured I got the best of care with detailed instructions and access exercises to do at home.<br /> My swelling and pain reduced drastically and feel so energized. Back to my feet again.
2018-09-28Very easy to schedule appointments and always available by email.
2018-09-27All my scheduling was done ahead of time but everyone that helped me was very courteous and worked with my schedule.
2018-09-27Enthusiastic encouragement and professionalism throughout made the experience exemplary.
2018-09-27Awesome experience with my physical therapist, who was very supportive and enthusiastic as well as everyone at spear, many thanks!
2018-09-27It was very easy to schedule and re-schedule as needed. I also liked how insurance and everything was taken care of, I didn't have to do very much- except the exercises!
2018-09-27Very personable staff
2018-09-27Betsy and Nicole went above and beyond to make sure I was seen quickly, explained my health insurance benefits, and got me the best possible PT for my treatment. Thank you!
2018-09-27Great experience, no delays from the time I called the office until I saw a therapist. It was seamless.
2018-09-27I had an overall great experience. Caitlin was incredible and helped me get back to a great spot. I do not think I would of enjoyed it and kept coming if it wasn't for her.
2018-09-27Although my insurance was not covering SPEAR, but I was offered in care options which helped me choose this center. It was very helpful in this regard and I appreciate it. I wish there is was a way to clear the charges in my insurance account or if I can get a conformation that there is no pending payments.
2018-09-27Everybody was great Matt, Dave and Julia were alwaysready with a smile and most importantly knew what they were doing when it came to my recovery Thanks guys!
2018-09-26always good. everyone wonderful
2018-09-26Everything was great.
2018-09-26Great overall. I'm sure this is my insurance company's fault but I had to take a 2-3 day hiatus from PT in a critical period because I went over on my covered visits and Spear-Aetna couldn't sort it out for that long.
2018-09-26excellent service. i have experienced such professionalism that i could never imaginefrom everyone. i will miss you all! many thanks berta
2018-09-26Great experience. Had constant pain for 2+ months with uncertain diagnosis. Christine was able to design a physical therapy program that has gotten me back in the gym and nearly pain free. The program was cut short due to move, but I was given a detailed home exercise program for full rehabilitation.
2018-09-26excellent experience and most important I have progressed to a stage of mobility for which I am grateful. thank you Spear and Ashley
2018-09-26Krys is the bomb digs!
2018-09-26The entire process of scheduling appointments, moving appointments around and paying for my visits was easy and enjoyable.
2018-09-26Everyone from the front desk staff to all the PT's and assistant PT's have been incredible!
2018-09-26I called one time in a panic at 8pm and left a message after receiving a misleading letter from my insurance company that I thought implied I owed them a lot of money. Someone called me back first thing in the morning (I think it was Amy), and she explained the whole issue to me, calmed me down and was super courteous and professional. Everyone at the front desk was always super welcoming and friendly.
2018-09-26challenges around billing. overpaid and have been waiting several months for resolution.
2018-09-25love this place. so very grateful to have found it. And DR MOY is excellent as are all the assistants. thank you for helping me.
2018-09-25staff have been super professional, helpful and welcoming always! can't say enough good things
2018-09-24Amazing experience here in terms of scheduling. Very easy to schedule, reschedule and cancel appointments.
2018-09-24It was extremely easy to schedule and change appointments. Hannah was very accommodating .
2018-09-24Extremely helpful on the phone, easily rescheduled appointments when needed
2018-09-24The team was amazing. I threw a few curve balls, showing up at the wrong time or on the wrong day a couple of times and they were really generous about accommodating my mistakes.
Q2. During Your Visits
|1. Courtesy of staff at the front desk||
|2. Length of wait before going to the treatment area||
|3. Comfort and pleasantness of treatment area||
|4. Friendliness and courtesy of physical therapy tech/aide||
Please provide name of your tech/aide (describe good or bad experiences)7170 responses (click to view)
2019-04-25Leslie was great to work with!
2019-04-25Always prompt which is extremely helpful.
2019-04-25All of my tech aides were excellent -- patient, attentive, kind, and fun.
2019-04-25Larissa, Crystal & Leslie were extremely helpful and informative throughout the process.
2019-04-25treatment area can be crowded
2019-04-25Justin. Overly positive experience, solved my problem and gave a solid plan for continued home care and exercise. Would recommend him and Spear to anyone.
2019-04-25Kim was lovely and helpful with the exercises. Svetlana the student was really knowledgable as well
2019-04-25Carley was my main therapist and she is awesome.<br /> I also worked with Jordan and Matt and they were very motivating and corrected me when I was doing anything wrong.
2019-04-25Alex has been a delight to work with. Very friendly, approachable and knowledgeable. His attention to detail is excellent and his manner is very professional.
2019-04-25Everyone I have worked with has always been a pleasure!
2019-04-25I had multiple aides during my time here and they were all equally excellent.
2019-04-25Tom Anderson - always attentive, caring and pushing just the right amount. An amazing job.
2019-04-24Genuinely excellent all around
2019-04-24Brett Warner: excellent experience all around
2019-04-24Carl. Very helpful and easy to work with
2019-04-24Olivia- always pleasant - always keeping me moving which was appreciated. My only complaint on physical surrounding is sometimes it is too busy.
2019-04-24Luibov is very helpful watch me closely to make sure I'm doing the exercise correctly. Courteous and pleasant
2019-04-24Saltano is amazing! Super attentive
2019-04-24excellent Anika, Ricky Patrick Amy
2019-04-24amanda <br /> kayla
2019-04-24Had different aides each time -- all were terrific
2019-04-24Amanda and Kaila were teriffic. Very personable and knowledgeable
2019-04-24Manny was always helpful and friendly
2019-04-24Tanya, Laura, and others - all wonderful!
2019-04-23Outstanding- everyone. Tawney, Christian, Neema, and Olivia.
2019-04-23Michelle is wonderful - super PT, takes the work seriously but also fun - I have really enjoyed getting to know her and trust her; she is very good at what she does<br /> Necka (sp?) and Olivia know me now and are very welcoming when I check in
2019-04-23Leslie and Meek (Sp?)<br /> Both were great. Friendly and very helpful.
2019-04-23primary contact Alex Zhao - very helpful and motivating. Also had contact with Larissa (assistant) who was helpful and noticed when you needed something.
2019-04-23Facilities are clean, well maintained and tons of equipment to work with.
2019-04-23THEY WERE ALL VERY GOOD
2019-04-23Brian and Shannon were great!
2019-04-23Everyone is helpful and answers your questions
2019-04-23Most of my sessions were with Jasmina. My last ones were with Jamie. Both were fantastic. Very knowledgeable and thorough but personable and down-to-Earth.
2019-04-23I never had any issues like long waits or rude treatment. Everyone is pleasant.
2019-04-23Had different aids each time, but all are very knowledgeable, attentive, and patient.
2019-04-23Worked with different aides each week; all great experiences.
2019-04-22Ashley and Hudson and Emma were great
2019-04-22They were all excellent.
2019-04-22Josh. He was very helpful in taking over when Mohit was busy with other clients.
2019-04-22Everyone is very friendly and inviting. Great community feel!
2019-04-22Emma has been the aide who has worked with me the most. She is excellent. I have had only excellent help from all of the aides with whom I have dealt. They are courteous, attentive, knowledgeable and concerned. Thanks to Emma, Karl, Hudson and Jamie!
2019-04-22julia, leslie, mik, crystal, shianne - all fabulous, helpful, knowledgeable, and wonderful ambassadors for the clinic.
2019-04-22a bit overcrowded, great other than that
2019-04-22clean well maintained facility
2019-04-19Matt and Jordan were wonderful to work with.
2019-04-19Manny, Michael, Wilhem
2019-04-19Crystal was amazing! She always greeted me with a smile, had a pleasant disposition, and explained the activities in full detail. Every time I came in for treatment, she made me feel welcomed. I appreciated her warm demeanor, and willingness to assist.
2019-04-18Wesley, Brian and Shannon are great
2019-04-18I have had multiple but most frequently with Nima. He provides corrective techniques and focuses in on the exercises being done. I don't know the names of some of the other aides but they weren't all paying attention to if I was doing the exercises correctly.
2019-04-18Alyssa is an absolute sweetheart. She knows what she is doing and has great knowledge of exorcise and proper position.
2019-04-18Cannot speak highly enough of the staff! Friendly and very helpful
2019-04-18Manny and Wilhelm were very helpful in between working with PTs. Monitored my exercises to make sure I was doing it correctly. I found everyone very helpful and pleasant
2019-04-18Only one problem -- the names on the name tags are too small. I was never sure of anyone's name other than Don. All were lovely, though. Helpful and kind. You need nametags people can read from a respectful distance.
2019-04-18Honestly every single person at Spear has been so so nice and encouraging! I cannot imagine a better experience
2019-04-18I've had physical therapy twice before at other places and this has been the best experience yet. Competent, efficient, pleasant atmosphere.
2019-04-18Techs are great - Karl, Gabe and Emma helped me a lot and are all great.
2019-04-18Thechs are so great! They pay attention and make you feel like you're being taken care of. Physical therapy can be a little boring sometimes and they make it a little bit more fun when they make convo and get to know you.
2019-04-17Crystal - very helpful & friendly...always patient and also very clear on all instructions and demonstrations! Thank you!
2019-04-17Great experience with all doctors and tech/aides
2019-04-17Kim and Manny are always friendly, helpful, and knowledgeable.
2019-04-17Terrence has been nothing but wonderful and patient throughout the entire time at spear that he has been my PT, I would go no where else and highly recommend him to anyone! He targets all possibilities to figure out where the issue may lay or be a problem.
2019-04-17Brian, Wes, Jo are all terrific
2019-04-17AJ was always attentive during my sessions, making sure to periodically ask how my knee and back were feeling.
2019-04-17Jared is awesome, but the whole team is amazing
2019-04-17Brittany and Allen
2019-04-16Sometimes I had to wait inside the treatment area for people to come to me. Sometimes it was 10 mins which seemed less than ideal. Sometimes when I was done with an exercise, I didn't know who to go to get the next exercise. Some technicians were better than others in their attentiveness.
2019-04-16all of them have been amazing!
2019-04-15Everyone was very helpful and friendly!
2019-04-15Rebecca Jones. She is very committed and professional as well as always great about returning emails Inbetween seasons.
2019-04-15Autumn and Bria
2019-04-15Michelle Troiano and Hudson i think his name is were always very helpful.
2019-04-13I actually looked forward to my visits to Spear.
2019-04-12Sometimes I had to wait inside the treatment area for people to come to me. Sometimes it was 10 mins which seemed less than ideal. Sometimes when I was done with an exercise, I didn't know who to go to get the next exercise. Some technicians were better than others in their attentiveness.
2019-04-12Everything was perfect.
2019-04-12Mohit and Josh were knowledgeable and excellent to work with
2019-04-12I have had great experience with all the tech/aide...they are just wonderful people. Josh, Amanda, Kayla, Kurt and Ray.
2019-04-12Every Tech/Aide did an excellent job. They were patient, personable, and all had a positive attitude.
2019-04-11Excellent experience every time
2019-04-11Norvis and Alan provided excellent care. Monitored PT exercises and made suggestions for improvements in posture/positions which was much appreciated.
2019-04-11Leon was great and very creative in modifying my treatment depending on what was going on with my knee. He was extremely helpful ins developing an at-home plan that was easy for me to follow.
2019-04-11I worked with many of the techs and they were all great
2019-04-11All staff were both incredibly friendly and professional.
2019-04-11Natalya was the best
2019-04-11Techs are all great, very helpful
2019-04-11sometimes the main floor would get congested
2019-04-10Cory and Kevin were a great team. They pushed me to challenge myself, was very familiar with the exercises and made sure I maintained good form. He was always attentive and became a good friend during the course of my rehab.
2019-04-10I worked with all three techs -- Emma, Carl, and Gabe. Emma struck the perfect balance between letting me be independent and helping me. I found Carl and Gabe to be a little intrusive at times.
2019-04-10Bianca was excellent, always kind and conscientious
2019-04-10Justin Horwath - Excellent, knowledgeable, patient, helpful
2019-04-10Maliha is a joy. Ben and Reid are also helpful.
2019-04-10George Stamboulis and Crystal--all around excellent. Also Leslie
2019-04-10My experience was positive.
2019-04-10i worked with emma, gabe, karl, jamie. they are all excellent!! i mostly worked with emma who is fantastic, friendly, knowledgeable, amazing!
2019-04-10Luba and Olivia are attentive, warm and knowledgeable. They were great to work with.
2019-04-10I worked with several people but mostly Ariana and Yin. Everyone was extremely attentive, friendly, professional - I could go on and on.
2019-04-10front desk staff were always very welcoming and helpful when i had questions about insurance. i never had to wait to see carley and appreciated how prompt and timely everything was when squeezing appointments in during my lunch hours. the tech/aides were always very friendly, helpful and attentive. other than a couple of times when it was particularly busy and felt a bit crowded, the space was really great to be treated in.
2019-04-09everyone was courteous and very outgoing
2019-04-09Talia, Manny, Kim, and Welham were great aids are are always very helpful
2019-04-09Luba and Olivia are attentive, warm and knowledgeable. They were great to work with.
2019-04-09Excellent during visit assistance, speak shout out to Jared for always checking in on me!
2019-04-09Everyone is very welcoming and helpful
2019-04-08The front desk is always very welcoming, interactive, and enthusiastic.
2019-04-08I thought Blair Carney provided me with great care in a very professional manner. However, I was not as impressed by the other PTs who looked after me while he was on leave. In one instance, I had to interrupt a lengthy personal conversation between staff members while I waited patiently for the list of instructions I needed to proceed with my PT routine. // The other experience saw me given cursory care by the relieving PT, who palmed me off to a more junior staff member who seemed to have little idea or interest in what I was trying to achieve with my PT session at SPEAR. I'd go back to Blair Carney for other PT needs but I'd be reluctant to see anybody else unless they were part of the senior or management team.
2019-04-08Katie Franke was really excellent, taking her time to explain the muscle and ligament connections and how the exercises and manipulations act on those connections
2019-04-08Always greeted by name when entering and started therapy immediately. Everyone was friendly each time and helpful with any needs I had.
2019-04-08Kathryn Brummer<br /> Christopher Churchill<br /> <br /> Both were incredibly helpful throughout the entire process
2019-04-08I had several different techs over the course of my time with Spear, and they were all awesome. Really personable, helpful, and quick to spot when I needed help or a new exercise.
2019-04-06The staff is great, and I love the facility and location.
2019-04-05I mostly worked with Chandler - I had a good experience. The only thing I would recommend is potentially having more aides on the floor - sometimes when it is busy patients have to wait between exercises.
2019-04-05Never a wait. Everyone could not have been nicer. This is an exceedingly happy place!
2019-04-04Spencer, Diendre and Miguel were magnificent in carefully guiding me through the recovery process. Sometimes when the facility gets crowded, the wait time between the next exercise is increased.
2019-04-04couple of times i was made to wait longer to enter even if it was simply to use the restroom or change
2019-04-04Lea is always very helpful at the front desk and via phone and email
2019-04-04Lisa was extremely attentive and professional.
2019-04-04Staff was excelant
2019-04-04All staff was very welcoming and friendly
2019-04-04I worked with a few. Grace most often. Always challenged me in great ways.
2019-04-04Hudson was an excellent aide who was very professional and did a very good job of teaching me exercises.
2019-04-03Katie (Therapist) -- excellent<br /> Jordan (tech/aide) - excellent
2019-04-03several. they were all helpful.
2019-04-03Manny and Talia--great.
2019-04-03I'm not sure I ever waited for an appointment. The desk was notably pleasant and helpful.
2019-04-03Very good experience
2019-04-03The techs were always helpful and easy to talk to. They added to the atmosphere of warmth at Spear Murray Hill.
2019-04-03Ty, Ben, maliha and Reid
2019-04-03Diandre and Michael are the two that I worked with most of the time. They were both excellent and attentive. One comment would be that they could be more familiar with proper alignment of the body in certain exercises. I happen to know that several times they showed me things that were not in proper alignment, but I knew...but others might not. But I thought they were excellent and would want to work with them again.
2019-04-03Very professional and nice.
2019-04-03erin, great experience
2019-04-02Literally everyone at Spear is an absolute joy. All of my appointments, while challenging, were bright spots in my days.
2019-04-02Dustin, Jared, Jordan, Bria - All have been very helpful, funny and kind
2019-04-02marissa and stephen
2019-04-02Kim and Many are supper attentive and very friendly.
2019-04-02Aleks was my main therapist but I received assistance from all the aides at one point or another and found everyone professional and a pleasure
2019-04-02Ty, Ben, Maliha and Reid are all great
2019-04-02Jennifer, Bria, Jared--everyone was friendly and helpful! No bad experiences to report at all.
2019-04-02Everyone was extremely friendly...the place has a family-like atmosphere
2019-04-01Wes & Shannon were pretty much fantastic. They let me chill every once in a while, but were pretty attentive when I was ready to move on to the next drill.
2019-04-01Karina / Kristen
2019-04-01Front desk always greet me by name and with a smile, I can walk right into my appointment even if I'm early or late by a few minutes with no wait. Facilities are clean and well maintained.
2019-04-01Anika, Levi and Patrick were all so helpful and did a good job of mentally preparing for the next move while making sure to check on my progress as I worked.
2019-04-01Dustin, Jared, Brea, Jen and Jordan - All of them were great to work with.
2019-04-01Jesse was so helpful and supportive. She really helped me feel better physically but she also set my mind at ease that I would get here!
2019-03-29Love Corey, Sam, Al, Kevin and Mike.
2019-03-29All the aides were so great and friendly.
2019-03-29sometimes space is too crowded
2019-03-29Jennifer (in training): she was great!
2019-03-29Great experience with all Aides.
2019-03-29Wesley - very supportive and an overall great experience.
2019-03-29They were all good.
2019-03-29Brian assisted in my exercises, etc. Was extremely knowledgeable, answered all my questions and addressed any concerns. Great experience!
2019-03-29Sara is fantastic. She's very attentive and does a great job setting you up for success outside of Spear. She and all of the aides are some of the nicest people I've had the pleasure of working with.
2019-03-29Great having one core therapist but also awesome that everything can lend a hand/ help you if you have questions
2019-03-29Front desk was perfect. Never a wait.<br /> Every appointment was on time and I was seen immediately.
2019-03-28Dikyi was so friendly and helpful!
2019-03-28Dikyi is so nice and helpful!
2019-03-28Everyone at the front desk was so helpful. So much more friendly than any doctor or PT reception desk I've experienced.
2019-03-28Wesley. Always fun and friendly and gave correctional tips when necessary.
2019-03-28Zach has been great as well as the aids. There are a few times when they are more social among themselves vs focusing on helping/observing excercises.
2019-03-28I did not know any of their names, but they were all courteous, enthusiastic, and knowledgeable
2019-03-28John / Manny - both great!
2019-03-28Justin and Lisa, they were both excellent, kept me accountable, were very flexible in accommodating my schedule, the exercises have all really helped me improve
2019-03-28Kim and Manny were always super helpful and always gave me extra time on heat which made my day!
2019-03-28Sometimes it was very crowded, I liked it better when it was calmer<br /> <br /> Kim was very helpful and attentive with showing me proper form during exercises when Kristen wasnt around.
2019-03-28Michelle Dearwater was my main therapist. I can't remember the name of the couple gals who assisted but all were very attentive and assisted professionally.
2019-03-28All of the techs were great, especially Julia!!
2019-03-28Staff very friendly and seasoned skills
2019-03-28The front desk staff is always so kind and courteous.
2019-03-27Meek - very helpful and kind
2019-03-27the entire staff rocks
2019-03-27All good! Those people named above, also Janet & all the rest!
2019-03-27Gabe + Karl are AMAZING
2019-03-27The front staff was always so welcoming when I came in and Sarah always took me right away. The whole facility is clean and well lit. All the windows give you natural light which is very nice. Everyone in the room was always kind and friendly. Sarah and the aides always were able to step in and help and move me along to my next exercise seamlessly.
2019-03-27They were all good.
2019-03-27Pt staff is really good--friendly, courteous, professional and kind
2019-03-27Gwen Giffard - friendly, attentive and knowledgeable.
2019-03-27The staff at the front desk was always very friendly. It seems like a fun place to work. All of the tech aides that helped with ice, and exercises were very helpful and friendly.
2019-03-26Shannon Greenwald<br /> Pleasant experience throughout
2019-03-26Jordan is a very helpful, personable, and knowledgeable tech/aide. He gave me helpful tips on some of the trickier exercises too.
2019-03-26Everyone sincerely cared about how I was doing and were excellent in moving me from the front desk to the treatment area. All physical therapy techs were incredibly friendly and were happy to talk with me while I trained.
2019-03-25Larissa was the aide I usually had and she was really sweet, friendly, and thoughtful. Really impressed that she's able to remember all the details people bring up in small talk. My only complaint is sometimes she'd talk so much I'd forgot how many reps I did lol but that's ok. <br /> Libby really knowledgeable, I swear I thought she was a PT not an aide<br /> Leslie was really friendly, and funny. Def will miss her vibes in the office. <br /> Crystal was really nice, although she was a bit quiet compared to the other aides I worked with. She opened up but I'd tell her to not be afraid to be herself and be a bit more outgoing!
2019-03-25Josh Kaufman. Josh was great. He was able to come up with different strategies to tackle my issues until we found the one that worked, changing gear promptly if what we were doing was not yielding results. He was very patient and detailed in explaining the issues and the strategies with me, and generally a very pleasant person to work with.
2019-03-25I worked primarily with David, but also Amy, and Marissa<br /> All were terrific, professional, friendly, and sincere about helping with the issue with my shoulder.
2019-03-25Everyone has been kind and attentive
2019-03-24The entire team of techs were all extremely friendly and helpful. You can tell it was a very collegiate atmosphere and everyone just wanted to pitch in and help. Chandler helped me the most and she was great.
2019-03-22Tom Anderson was great all the way, extremely knowledgeable of what he was doing.
2019-03-22Alexandra K. knowledgeable and helpful with my specific issue
2019-03-22Lizzy, Brian, Jo, Westly
2019-03-22Larissa was amazing! She was patient and caring.
2019-03-22too small of a space , beyond excellent for the staff, they all get my jokes
2019-03-22The Tech were very good and Mike was very helpful
2019-03-22Kwami was awesome!
2019-03-22Yin, Karly, Aaron, Ari, and the rest are fantastic! They make it so much fun to be here!
2019-03-22Pat and the entire tech team brought a great energy
2019-03-21Everyone that works here smiles a lot so I think that says a lot.
2019-03-21Everyone is super. Leslie and Crystal were incredibly helpful, cheerful, funny and kind.
2019-03-21The entire staff is great. They made this experience enjoyable and comforting.
2019-03-21Kathryn--excellent, friendly, described everything in terms i could understand and was great at demonstrating exercises.
2019-03-21There have been a bunch of techs while I have come to Spear. Virtually everyone has been very helpful...The techs I dealt with most frequently were Justin, Meek (sp?) and Julia who have been great to work with. They have been extremely helpful and it has also been a pleasure to work with them.
2019-03-21the entire staff were great. They real stayed on top of showing the exercise
2019-03-21Natalia was great and friendly!
2019-03-21Deandre was super friendly and helpful in explaining exercises.
2019-03-21Gina Aicardi<br /> excellent job!
2019-03-21Amanda is very pleasant gentle and understanding friendly and listens and express everything I had the best experience and I'm sad I have to leave I would recommend her to any and everyone
2019-03-21Multiple. All have been friendly and helpful
2019-03-21They were so wonderful! Mike is my obi-wan, he fixed me when no one else could! He was attentive, friendly, kind, positive, and encouraging. The aides on the floor are so friendly and fun, made coming here so much better.
2019-03-20Tom Anderson. Excellent experience.
2019-03-20I was so impressed with everyone's friendliness and encouragement.
2019-03-20Hudson, Gabriel, Emma, and Carl-Very helpful, attentive
2019-03-20I loved everyone I worked with at this location. They were professional, patient, positive, and warm.
2019-03-20I've worked with pretty much every tech. everyone is excellent.
2019-03-20Mike - he was great. I worked with a number of other people who were good too, including Kevin.
2019-03-20Leah is a kind, professional PT. My daughter responded to Leah's respectful and energetic approach. Throughout her treatment, I felt confident my daughter was in good hands and making progress.
2019-03-20they are all good ricky anika pat amy misa
2019-03-20Maliha was also an excellent part of the team!
2019-03-20Multiple techs, all very patient and friendly.
2019-03-20they are very on point and super attentive and caring
2019-03-20pat super friendly and conversational great guy
2019-03-20Dustin was working on my issues and I think he did a great job.
2019-03-19Carly and Justin are both great - they are professional and courteous
2019-03-19Robin and team are awesome and savvy and friendly!
2019-03-19Tom Anderson. Excellent experience.
2019-03-19I worked with a number of aides, all of whom were attentive, pleasant, and helpful. Names that come to mind are Hudson, Karl, Gabe, and Crystal.
2019-03-19Primarily worked with Luba who always was helpful, friendly and encouraging
2019-03-18Andrea was very nice and helped my ankle injury feel better<br /> Bianca helped me with exercises and told me when I was doing it right or wrong
2019-03-18Wendy is very friendly and helpful. She is very knowledgeable about the exercises
2019-03-18Gabe was wonderful. Very pleasant, friendly and a pleasure to talk to. We are!
2019-03-18Always was able to come in and start on time, very courteous staff
2019-03-18Wendy is very friendly and helpful. She is very knowledgeable about the exercises
2019-03-18Would be nice to be able to go down early if we arrive early to start stretching
2019-03-18Manny, Kwame and talia are amazing in assisting with exercises
2019-03-17Leah and those who supported her were great; warm, friendly, and always professional.
2019-03-17All of the tech/aides were amazing. I don't remember everyone's name, but everyone I interacted with was professional, courteous, and pleasant
2019-03-17Chrystal and Julia were very helpful.
2019-03-15Sebastian, Luba & Nima were all great! I got the help & guidance I needed, I couldn't ask for more!
2019-03-15Always friendly and willing to help!
2019-03-15Masha was my main tech/aide in my sessions. She really paid attention to my form for the exercises and wanted to make sure I was doing them correctly, which I really appreciated. However I worked with several other aides too and I found a lot of inconsistency in how they wanted me to perform exercises, which was a little frustrating. Would be good if everyone agreed on one way to do each exercise (e.g. should knee be bent or not).
2019-03-15Julia and Leslie made me feel comfortable and confident during my therapy sessions.
2019-03-15Julia and Larissa were very helpful
2019-03-15John Mackarey was excellent with his explanations of every exercise and how it would help in my recovery
2019-03-15best i've had:justin, lisa, Jared
2019-03-15From the moment I first met D. Shaun Whited I knew what remarkable hands I would be in for the course of my program. Like my great nephew, a DPT from St. Louis University working in Chicago, I knew I was in singularly skilled, fine and knowledgable hands. His incisive knowledge of the human body paired with this reassuring aura of the healer he communicates set a tone that did not disappoint at any point in my treatment. I knew why if was that my Physician DR. Michael Saulle of WCM Comprehensive Spine Center had hinted that Spear would be my best option. Dr. Whited did all to fulfill his prescription to help me to greatly increased mobility and independence. His program evolved wisely, kindly and stringently with the cooperation of his extended team. There was not a "false note" among them Starting with the reception/phone team of Kiara, Laura, Jasmine and Shawn I could count on a knowledgable rapid response team even through the challenges of an especially punishing lot of winter weather. Each of the cooperating assistants was firmly focused on implementing my program. in the best ad most helpful way possible. Thanks and Bravo to Luba, Olivia Tqwney, Neema and Christian.
2019-03-15Room was often too crowded. The treatment space was uncomfortable, people doing excercises too close together. Sometimes equipment wasn't available.
2019-03-15I worked with every tech here at some point. They were all very nice, friendly, helpful, and knowledgeable.
2019-03-15Obviously, a larger treatment area would be beneficial.
2019-03-15Everyone I've ever dealt with at Spear was beyond helpful and courteous.
2019-03-15Everybody jumped in to help when needed, I worked with lots of staffers and they were all wonderful
2019-03-15Mike and Cory were my two main techs throughout my treatment. Both of them were very patient with me and were helpful in describing the movements if I needed help. Overall both a pleasant and informative experience with each of them.
2019-03-15great team vibe
2019-03-14emma and jamie - very attentive, friendly, professional - would critique m form to help me make teh most of each of my exercises.
2019-03-14Jamie, Emma - bothvery friendly and helpful
2019-03-14Amy, Levi: Good experiences
2019-03-14They are all people people. Very warm personalities.
2019-03-14Manny, Kim were both very good.
2019-03-14Amanda and Kayla and Catherine have always been helpful and responsive to Derrick's request for help. Always with a smile, great work ethic and you can see that they really enjoy what they are doing.
2019-03-13Gabe, Karl, and Ben were very supportive an helpful whenever I stepped foot into SPEAR.
2019-03-13great attentiveness of staff
2019-03-13Amazing-never a wait! Rare for medical appointments
2019-03-13Dustin was great, listens carefully, answers thoughtfully
2019-03-13I never once had to wait for Greg to be able to see me. everyone is always very lovely and professional!
2019-03-13Julia was very helpful in making sure I was doing the excercises correctly, and had the right support.
2019-03-13I loved working with Sam, Miranda, and Al. All awesome and INCREDIBLY helpful with showing me proper technique and form. I cannot state enough how wonderful all of them are (especially in ensuring that I would leave on time).
2019-03-13i had different aides during my treatment. All were friendly and professional and worked extremely well with my PT.
2019-03-13Everyone was great. Everyone made sure to explain everything and always asked about how I was progressing.
2019-03-12Kurt was wonderful. Kind and thoughtful
2019-03-12Some front desk staff members are more accommodating and attentive than others. One remembered my name after a couple visits, another barely looked up from her computer when I checked in.
2019-03-12Always very pleasant and helpful
2019-03-12Tech and aides make the experience and the sessions fun and enjoyable
2019-03-12every one was really helpful and attentive
2019-03-12Always very pleasant and helpful
2019-03-12Area can get sometimes a little packed
2019-03-11I worked primarily with Cory, who was always incredibly friendly and prompt to help me with my next exercise. All the techs/aides were very quick to jump in when I needed a next exercise and Cory or Somer weren't available, however, and everyone was always friendly and helpful.
2019-03-11Area can get sometimes a little packed
2019-03-11Manny, Kim, Talia, Kwame all were great!
2019-03-10Alba at the front desk is great.
2019-03-09Julia is very friendly and knowledgeable. I always appreciated that when I was in ice or heat, she was prompt to recognize when the timer went off so I wasn't left waiting. She did a nice job of explaining exercises too, and making sure I understood and was doing them correctly.
2019-03-08Amanda was very helpful and provided me with information to make adjustments to my routine that helped diminish my discomfort.
2019-03-08Several people assisted my treatment: Christian, Tawny, Nima, Luba and one of my appointments when Shaun wasn't in was with Matt. Everyone was great.
2019-03-08generally they are on target. very responsive to questions and follow through guidelines efficiently . no negative attitudes and I say this without reservation that I'm am not an easy person to please.
2019-03-08Hudson - very good; seemed attentive to my experience here<br /> Gabe - ditto
2019-03-08Nema and Chris were great. They helped me all of the time with my form and pushed me to challenge myself
2019-03-08The front desk staff were always helpful, welcoming and friendly. I knew I could trust them to take care of any issues with insurance and appointments. Unlike other places, I felt secure with all that side of the Physical Therapy business. <br /> <br /> Everyone associated with SPEAR was top-notch. Hudson was especially excellent as he helped me through many of my exercises when Alyssa was busy taking care of multiple patients.
2019-03-08Carly was nice and kind.
2019-03-08Aides were always extremely helpful with exercises and very friendly.
2019-03-08Both Ari and Yin assisted me when I was working with Jon. They were friendly, knowledgeable and never hesitated to answer any of my questions. They're a real asset to Spear!
2019-03-08Aide is always personable. They are able to balance leisure conversation with firmness to continue workout.
2019-03-08Lin and Carly (Carli? Karli?) are great
2019-03-07There's one guy at the front desk who's a bit on the spectrum. Otherwise, it would have been excellent for 1 and 2. <br /> <br /> Treatment area is very crowded!
2019-03-07Juan is the best!! He was so helpful and kind when it came to my many many visits to the office. The workouts he gave me during the sessions as well as the at home workouts made an immediate difference.
2019-03-07Jordan,Shantee (always smiling)
2019-03-07The Tribeca location is way too small to comfortably accommodate so many patients and therapists at once. Everyone does a great job of dealing with it, but therapy is challenging enough without trying to restrict your movements to accommodate other rotating through the space.
2019-03-07Space was a little compressed at times, but staff and experience was excellent.
2019-03-07Both my PT and the numerous aides were top notch.
2019-03-07kevin, Michael, D'andre, all terrific
2019-03-07Mary, Norvis, Paul Drissa-all super
2019-03-07Same as above
2019-03-07Jared and Bria took great care of me
2019-03-06no bad experiences
2019-03-06The front desk staff was SUPER helpful in helping explain the intricacies of my insurance when I was panicking about it--much appreciated!!
2019-03-06wesley, brian, shannon always professional and friendly
2019-03-06I worked with Grace a lot initially but all the techs were motivating, personable and great to work with. They were quick to point out a quick correction when needed to make the exercise more effective.
2019-03-06I've had very good experiences with all the aides I have worked with.
2019-03-06ashley was so helpful and really was educational and got me back up to speed!
2019-03-06manny, kwame, talia and kimberley were great
2019-03-06every one is great. they work seamlessly with each other.
2019-03-06everyone was very friendly. Despite the frequent crowds, I always felt like I had sufficient attention.
2019-03-05Bria was so kind and helped me throughout all of my exercises. Jordan was was awesome too!!!
2019-03-05Liuba was excellent. She was always helpful and took the time to gently correct me if I was not doing the exercise properly. <br /> <br /> Sophia, who is no longer here was also excellent for the same reasons.
2019-03-05Very knowledgeable and polite.
2019-03-05Manny, corrected me when he noticed me doing some things wrong.
2019-03-04Lisa is amazing! Always has a sweet disposition and always teaches on how to do my exercises in a more productive manner. Justin is also amazing! Very friendly and knowledgeable.
2019-03-04Surprisingly nice for NY. Of course, it is wall st so it has a very professional happy feel about it.
2019-03-04Enjoyed being encouraged to walk right into the therapy area once I arrived
2019-03-04Emily, Alex, and Munibah did a great job! I am very pleased. I came in limping. Now I am walking well and with good alignment. Everyone was very friendly and helpful.
2019-03-01Munibah was wonderful. Her positive attitude and encouragement always motivated me to keep going and push through. I was surprised to learn that she's a student because of her confidence and depth of knowledge. Really excited to have her graduate and have a tremendous impact on people's lives.
2019-03-01Five stars to my physical therapist Tom Anderson. He helped a lot and he explained to me all I need t know about my therapy.
2019-03-01Ryan Coye - very good and helpful.
2019-03-01Ryan Coye - very good and helpful.
2019-03-01I had a variety of techs over the course of treatment, all were very friendly, professional, helpful and pleasant. Leslie, Vlad, and Meek are a positive testament to the overall quality of this organization.
2019-03-01All the techs were great. I mostly worked with Kevin, who was helpful and kind.
2019-03-01Charge for the followups after the running analysis was not accurate - had to be corrected multiple times
2019-03-01all of them were great. very pleasant and professional.
2019-02-28Norvis was excellent at taking care of me and staying engaged.
2019-02-28Shaun Whited is amazing... It is difficult to describe how wonderul his treatment of me has been. I am graduating now only because he has been the best therapist possible.
2019-02-28Excellent care from Luba and Zima
2019-02-28I worked with the amy ,clark, pat, and others who's names I can't remember. everyone was amazing and patient. very positive environment .
2019-02-28Worked with all of them and they were all great at showing exercises and making sure my execution was good.
2019-02-28Manny, Kwame, Kim and Talia. were very friendly and helped me throughout my therapy.
2019-02-28Alex was great! Crystal was very helpful, as were
2019-02-28The atmosphere was very friendly and relaxing, and everyone went out of their way to make me feel welcome. I was impressed that the people at the front desk learned my name!<br /> <br /> The only constructive feedback I have is when I arrived it was a little confusing what to do. I had to sort of wander into the treatment area and make eye contact with someone to get instructions. However, over time I got more used to this.
2019-02-28All of the aides were great - shout out to Ben who was always the best.
2019-02-28Phenomenal. I truly felt seen, heard, and cared for by each member of the staff. Kevin was ON TOP OF HIS SHIT! Incredibly kind, encouraging, supportive, attentive, the list goes on. He's a great tech. Mike was also really great at touching base and being personable with every visit. Made me feel comfortable in the space.
2019-02-28Front desk staff always recognized me when I arrived without me telling them my name. Techs (Rae, Kurt, Josh) were always very friendly and helpful.
2019-02-28Very friendly environment, always welcoming.
2019-02-27Josh, Ray - always there to provide assistance and give helpful hints
2019-02-27Always pleasant and prompt with assistance and questions
2019-02-27I have already referred friends here. And will continue. Everyone is lovely and super helpful
2019-02-27Alyssa -- Excellent throughout the treatment duration
2019-02-27Joey, along with DeAndre and the other aides, were all fantastic. Zero complaints.
2019-02-27Shannon and the entire team far exceeded my expectations of a PT experience. Their friendliness and knowledge made me feel welcome, inspired and want to return.
2019-02-27Ben Kraus: his care is excellent.
2019-02-27Everyone was great - professional and friendly. Hudson and Emma were great, seamlessly helping Alyssa.
2019-02-27Yin is great!
2019-02-27Amy and Pat are always a pleasure to work with! They keep PT fun and positive, even when it gest hard.
2019-02-26Hudson is always willing to help
2019-02-26Jared Anderson great at answering questions - to the point.<br /> interesting obstacles<br /> careful for my safety
2019-02-26Had a bunch, but really enjoyed working with Cody. He was knowledgeable and kind.
2019-02-26staff is super friendly and really helpful. i very much enjoyed my time with them.
2019-02-26Carl, Gabriel great
2019-02-26Worked with almost all of them, but mostly with Corey, Sam, and D'Andre. Everyone was so friendly, attentive, knowledgeable.
2019-02-26Bianca/Wendy. Both Bianca and Wendy were friendly and helpful. I enjoyed working with both of them.
2019-02-26Kai<br /> Brian<br /> Both great experiences
2019-02-26Lauren, Wendy, Vienna, and Natalie are all the sweetest people ever.
2019-02-26Wesley was always a great help and kept me entertained.
2019-02-26my only negative experience at spear is that sometimes the staff is spread a little to thin and the one on one time isn't as consistent as i would hope. especially in times where i was in real pain.
2019-02-26Some of the gym equipment is a bit worn/dated, especially the yoga mats. It was sometimes hard to get a good grip using them.
2019-02-25I had many techs/aids but most of the time I had Amy or Pat.
2019-02-25The tech/ aides were all courteous, helpful, friendly and attentive. I was assisted by several throughout my treatment.
2019-02-25Mike and Miguel were both great to work with.
2019-02-25Everyone working at this location is friendly and helpful.
2019-02-25Gabe, Hudson and Karl provided encouragement and assisted the primary therapist in a seamless manner.
2019-02-25Kwame is an absolute legend, very friendly and helpful
2019-02-25Lauren, Wendy, Vienna, and Natalie are all the sweetest people ever.
2019-02-25Don is the best guy I ever seen in this field.
2019-02-23The techs were extremely helpful, encouraging, and skilled - highly recommended, great help
2019-02-22chris and anika were engaging and attentive and made very constructive comments to my exercises.
2019-02-22Cory, Mike, Al, Miguel
2019-02-22All of the aides, especially Leslie, have been very helpful as I've progressed these past weeks and pleasant to work with. It's been an overall very good experience here at this facility. Leslie has been fantastic overall, the front desk staff has always been very helpful with any billing and scheduling related matters as well. This office is definitely running a tight ship.
2019-02-22It's amazing how you guys manage space between multiple patients/PTs/aides. Great energy and sense of camaraderie.
2019-02-22Gabe and Carl----- excellent. Friendly and well informed to help me.
2019-02-22Literally all amazing.
2019-02-22Everyone was very friendly and helpful.
2019-02-22The best techs I've ever worked with, both at SPEAR and otherwise. Seriously, the absolute best. Al, Diandre, Miranda... brilliantly wonderful.
2019-02-21Cory and Mike were so great! They made visits enjoyable
2019-02-21Dustin who had been helping me was so great, very friendly and personable.
2019-02-21The techs are great at what they do and listen to you in trying to asses your pain levels and the correct course of therapy needed.
2019-02-21I noticed there was free wi-fi, but I had to ask. It would be nice if you could either have a portal so we could login on our phones by ourselves or if it was posted somewhere.
2019-02-21The techs are great at what they do and listen to you in trying to asses your pain levels and the correct course of therapy needed.
2019-02-21all were excellent and friendly - Dominica, Sneha stand out
2019-02-21All of them good. Jared, Bria, and Lisa are very good. Lisa was extra good at taking the steps and following up on corrections.
2019-02-21I loved working with Gabe and Karl. On every visit they put a smile on my face and were extremely helpful with continuing to learn the techniques I was provided by Ben.
2019-02-20Each pt tech/aide were kind, attentive, and helpful
2019-02-20manny and kim
2019-02-20pleasant and cooperative--Hudson primarily
2019-02-20Spencer was very personable and informative.
2019-02-20I have had excellent experiences with almost all aides/techs. they often have valuable advice, useful suggestions, and usually an ability to be flexible in demonstrating or providing alternative ways to accommodate personal preferences and physical limitations for exercises and tasks. Techs include AniKa, Patrick, Ricky, Amy (and Andrew before he left).
2019-02-20Amir is wonderful!
2019-02-20I have had nothing but good interactions with every person who works at 30 Broad.
2019-02-20I especially enjoyed working with Kai. He was very proactive about giving feedback on exercises and making sure I got the most out of my time at spear.
2019-02-20yin is the best
2019-02-19Everyone was very professional and pleasant
2019-02-19a front desk person was always available very quickly to check in. very courteous
2019-02-19leon has been my lead tech and he is always thoughtful, interested, and has been an enormous help. In addition so many of the other techs have added to my recovery. Everyone here is extremely professional and friendly. This has been an enormously rewarding and helpful experience!
2019-02-18Don't know the names but they were all great.
2019-02-18Sebastian was the best.
2019-02-18Blair was a great PT. He was very attentive to my needs and very friendly. Everyone that I encountered at Spear was welcoming and made it a great experience.
2019-02-18Older facility. Sort of drab. Poor locker area (very limited space)!
2019-02-18I had several different aides but remember Kevin as being most attentive.
2019-02-18Nice locker area and waiting area Always ran on tie Staff helpful
2019-02-15Thanks for replacing the broken water fountain. That was important.
2019-02-15Kwame and Christina were amazing!!!
2019-02-15I had a bunch help and every single one of them was awesome. I feel like we are all best friends now. And that's needed when you're coming in with pain and needing to get healthy.
2019-02-15Hudson and Karl were both truly professional and encouraging; easy to work with for sure!
2019-02-15Hudson was prompt, helpful, professional and friendly.
2019-02-15Karl has provided me with a great experience, Excellent.
2019-02-15Staff is amazing. I come, I work, I sweat, I laugh. Never a wait. If my PT is busy, there's always someone here to help me get started.
2019-02-15Everyone is super friendly at the center. Special shout out to Dikyi, Kristan, Karina, and Marsha. They were always ready to help out wherever needed.
2019-02-14never had to wait, everyone was very friendly. such a community im sad to leave
2019-02-14Kevin, Corey, and someone else helped me out and they were all awesome.
2019-02-14Kayla Josh Amanda Catherine all were a pleasure to work with
2019-02-14professional and courteous.
2019-02-14Worked with Tawny and Nimah. I found both to be engaged and helpful.<br /> Nimah was very focused on proper form of the exercises which was helpful
2019-02-14My tech aides were all amazing, knowledgeable, and had excellent bed side manner. Dominica has amazing bedside care and she is brilliant. Chandler has been so beyond helpful in helping me to learn the exercises and keeping me comforted when icing (nerve pain makes icing difficult so shed distract me from my pain). Deanna is so wicked smart and fun, shes an excellent asset to the team. Kristin is another wonderful aide, she is great at explaining the small movements and will make a great PT.
2019-02-14The tech/aides were amazing. Super helpful and attentive. They always welcomed me with a smile.
2019-02-14Usually Manny would help me, and he always did a great job and was very pleasant.
2019-02-14Manny and Kim forever!
2019-02-14Great experience with George Padin
2019-02-13Dykyi was professional, courteous, polite and attentive to all of my needs.
2019-02-13DeAndre was great.
2019-02-13Very personable staff, all staff willing to jump in to help and support. very knowledgeable staff. caring and compassionate, easy to talk to
2019-02-12Wesley, always greeted with a smile. Always explained or demonstrated the exercises. Great guy!
2019-02-12I bounced around the techs, but worked with Al the most. He was also great. Very friendly and always willing to help with my form. I'm grateful for the quality of care I received here.<br /> <br /> The ONLY downside about Spear was with my insurance. I was overcharged once and had to get a refund, and the front desk staff were generally dismissive of me when I insisted that I didn't have a copay. It's not a huge deal, but it happened more than once and got sort of old.
2019-02-12All aides were really great! Space is a bit cramped so you had to be very conscious of others when doing exercises
2019-02-12it varied but I was happy with everyone Nicole assigned to me
2019-02-12Crystal was helpful and funny such a wonderful person .
2019-02-12I'm bad with names but every tech/aide that i encountered were great. Very helpful.
2019-02-12I don't know the name
2019-02-11My PT and aides were knowledgeable, kind, and patient.
2019-02-11Marc Jacobchick. Experience was really great, I have no complaints. He understand what I needed and helped me to accomplish my goal.
2019-02-11shortage of mats for use when doing floor exercises and foam rolling.
2019-02-11Jared- super friendly. Always says hello, asks how it's going even if he wasn't my tech for the day.
2019-02-10Katie helped me several times. I was impressed with her depth of knowledge.
2019-02-09EVERYONE WAS EXTREMELY HELPFUL AND SOLICITOUS OF MY NEEDS
2019-02-09Manny was great with helping me with my form and explaining exercises thoroughly
2019-02-09Shaunte was an absolute pleasure. Her smile is truly contagious and it seems like she is literally always happy! It is very refreshing to interact with someone as such at least once throughout the day. Thank you!
2019-02-08Mike<br /> Friendly - sometimes not familiar with exercises.
2019-02-08DeAndre was my usual tech and he was wonderful. After my accident, I was feeling very discouraged and frustrated and DeAndre provided much needed positivity that got me through this journey. He always took great care to make sure that I was doing my exercises correctly and comfortably, but it was his ability to turn my mental state around that really made a huge difference for me.
2019-02-08Kwame wonderful assistant helps beyond a call of duty. he has made my treatment pleasant.
2019-02-08Alyssa Reyes was / is wonderful!
2019-02-08the techs were great and helpful, if I was done with an exercise a tech would pretty immediately come and get me started on another exercise, everyone was very pleasant
2019-02-08Chandler was fantastic and everybody else who helped out. very professional and make for a fun environment to come to.
2019-02-08everyone was very helpful, kim was great and explaining proper form during exercises
2019-02-07marisa is the best. pat is also the best and so is amy the tech. also rykky.
2019-02-07Marcel,who was very good
2019-02-07Manny, Kim,Thalia andKwame were all very helpful and they all corrected me if my form was incorrect
2019-02-07Chandler. She's amazing!
2019-02-07Julia is wonderful - she is very professional, helpful, and funny. I look forward to seeing her when I come to physical therapy, and know she will happily answer any questions I may have when my PT isn't nearby, and eagerly assists with any equipment or other needs I have.
2019-02-06Corey is the best. Always kind and pleasant to be around. Easygoing. Can't say enough positive things about him. I'll miss him.
2019-02-06Jared was a great help
2019-02-06Everyone was so kind and helpful
2019-02-06Aruba was very helpful and great!
2019-02-05All of the technicians I worked with were very good. Jordan is very personable; Bria is especially attentive and friendly; Shaunte, when I worked with her, was down to business, but it was also very busy those days, so I don't fault her at all.
2019-02-05Front desk staff was always pleasant and helpful, especially when i had to cancel or change appts last minute due to work meetings
2019-02-05The front desk staff was always very friendly as well as the techs/aides who made the effort to know me on a first name basis, I really appreciated the personal connection they went out of their to make
2019-02-05Cory <br /> Kevin<br /> Deandre<br /> <br /> All of the aides I worked with were fantastic, professional, and friendly. I appreciated the attention to form and them checking in on how I was feeling about each exercise.
2019-02-05The space and the therapists and techs is excellent. Only a slightly smaller space with a bit more privacy would help.
2019-02-05All the techs I interacted with were great. I received a lot of help from Grace and Chandler specifically, but had excellent guidance from the entire staff.
2019-02-04Kyle Stupi - excellent
2019-02-04Terrence -always helpful and courteous. Provides useful opinions/insights.
2019-02-04Ryan And Ty (with Ben some days)
2019-02-04Amanda Iger Very good, easy to work with, great schedule.
2019-02-04All technical aides were extremely helpful and friendly.
2019-02-04Arianna, Yin, Henry, Carly, and Aaron were all techs who assisted me during my time here. Each individual was extremely helpful and super friendly. They made coming to therapy enjoyable rather than something to avoid.
2019-02-01All the aides were great. Very friendly and helpful.
2019-02-01I loved the staff here. I always looked forward to my visits. Whether it was Mithuen, Mike, Aaron and several of the female aides everyone was very friendly, engaging and non-judgemental.
2019-02-01Crystal was very helpful
2019-02-01cannot recall names but everyone i dealt with were excellent
2019-02-01Luba and Christian. They have such great personality and they are professional and very friendly.
2019-02-01all of the different aides that I worked with were super friendly, helpful and knowledgeable. I don't remember all of their names! Everyone here on Tuesday/Thursday AM was great.
2019-02-01Phaeleau is an absolute gem of a physical therapist. He makes you feel comfortable and at ease while giving you the best absolute treatment! I only expected to heal about 50% from where I was after my surgery, and am so ecstatic to say that I'm at 87 degrees movement with my wrist (with 90 degrees being normal!!). Being here exceeded my expectations. I'm no longer in any pain and my hand is in such amazing condition all thanks to Phaeleau. I'm grateful for all of the help and encouragement from Phaeleau, Jules, Meek and Mel and am genuinely sad to not have my morning routine start with these great therapists at Spear.
2019-02-01Ryan And Ty (with Ben some days)
2019-02-01I worked with DeAndre, Sam, and Al most of the time and all three of them were super pleasant, helpful, and attentive!
2019-02-01Everyone I worked with was helpful and incredibly friendly.
2019-02-01For several years I had a terrible neck and shoulder pain. My mobility was limited and it made my daily activities difficult. <br /> In a few weeks my mobility has improved and I am almost pain free. <br /> Thank you very much to Luis and the aids. I appreciate the special care and dedication.
2019-01-31Kristin, Chandler, Carina. I've had a very positive experience with all of them and they've always motivated me to push myself.
2019-01-31Jared, Bria, and Shaunte. The techs were especially friendly and helpful, giving me a great experience
2019-01-31Manny, kwame both excellent
2019-01-31everyone who works here was friendly and cordial
2019-01-31Very friendly and helpful staff
2019-01-31Karl and Gabe were a huge help, pushed me and were super friendly!
2019-01-31Multiple- all excellent
2019-01-31Everyone here is extremely pleasant!
2019-01-30The team is wonderful - super helpful and friendly teammates
2019-01-30leah escobar great friendly
2019-01-30I think I've seen most of the techs/aides and found everyone helpful and great
2019-01-30Christian - always very helpful & friendly
2019-01-30I worked frequently with Jen and Jared, as well as a few others but I can't recall their names at the moment, and all were excellent. They were able to clearly explain the intent of the exercise and answer any questions I had. The only complaint I have was that sometimes instructions were inconsistent as to which side to focus on (both sides, or only left) and rep counts were sometimes inconsistent. This may have been instructed by Carly, but that was not always clear.
2019-01-30Lyuba was very good at explaining exercises, and very friendly.
2019-01-30When there's only 1 person at the front desk, sometimes it takes a little bit of time to get everyone checked in if that person is also on the phone. Typically didn't have this experience if there were 2 people at the desk.
2019-01-29All of the staff is extremely kind and helpful. Really made for a great environment to get better!
2019-01-29Kwame was very professional and friendly and I liked working with him. He made me feel very comfortable and I felt like I was in good hands whenever he taught me something or monitored my exercises. He is a big part of what made it very pleasant to go to Spear. I trusted him and I could tell my therapist liked and trusted him too.
2019-01-29Shaunte, Bria and Jared are excellent in every way possible.
2019-01-29amy<br /> Patrick<br /> levi<br /> <br /> were extremely helpful, professional and a pleasure to deal with. extremely impressed.
2019-01-29I had several aids - sorry, I forget all the names. Every single one was helpful and explained my exercises and made sure my form was good and answered any questions and made any adjustments to what I was doing if I indicated a problem.
2019-01-29My only complaint--and it's minor--is that the flourescent lights are unpleasantly bright. I'm overly sensitive to such things, though.
2019-01-28I was literally helped by everyone...literally anyone who was around helped me. Kristen, Karina, Dickyi, Chandler, Grace, literally everyone!
2019-01-28Mike was a pleasure to deal with along with all other techs with whom I dealt.
2019-01-28Wesley, Brian, Kai were all terrific.
2019-01-28Gabriel was very professional and I personally found him as an excellent tech that is knowledgeable and highly motivating.
2019-01-28Corey: Excellent , always making sure I was using the equipment in the way.<br /> Sam, DeAndre also were really good assistants .
2019-01-28I bounced between three of four people and I don't remember all their names. But staff was always helpful and responsive when I had questions.
2019-01-28Both aides very helpful and friendly.
2019-01-26It would be very nice to have a chaining table for babies in the big restroom. I had to change my baby on the floor.
2019-01-26Always very friendly and helpful.
2019-01-25Various techs and aides. All were helpful, knowledgeable and courteous. Great staff!
2019-01-25Deanna Marincciwas my first one and was wonderful, I was sorry to see her go. But Matt filled the spot no problem. He's kind even when he is working you hard.
2019-01-25I have never been to a medical office where everyone in the office is so nice, friendly and warm
2019-01-25Again, everyone was extremely friendly and helpful, amazing experience.
2019-01-25Ying and Carlie were friendly and gracious
2019-01-25Never met anyone working here in a bad mood, unprofessional or uncaring.
2019-01-25All of the aides at this location are amazing--Yin, Mike, Yuri, Charly. (Not sure I've spelled everyone's name correctly, and I feel like I'm missing someone. ) Each of is caring, thoughtful and attentive.
2019-01-24Ying and Carlie were friendly and gracious
2019-01-24Elaine Crerar. She was great, very friendly and fun to be with, though she made me work.
2019-01-24The room was a little crowded - sometimes difficult to access the TRX or the stretch-bands, and it might be good to have a pull-up bar. But generally the equipment/room was good.<br /> My aide was Katie, she was great, was sad that she left.
2019-01-24jay, henry (the experience was incredible very personable and helpful to my needs)
2019-01-24All aides are helpful, friendly, kind, and courteous. From the front desk staff to the in house aides it’s been a pleasure coming here.
2019-01-24I consider myself very fortunate to have met Tom. I am very pleased with the work and guidance that he provided. He is a motivator and made me feel at ease when I reported issues with my rehab both during sessions and outside of scheduled sessions. He understood the issues I was facing and had a solution to help address it.
2019-01-23There were a number of tech aides that helped me, and each were great guides that closely monitored me and helped me with my form. I rarely felt like I was at a loss of what to do next or like I wasn't in good hands with the tech / aides.
2019-01-23You need more locker space they are typically full
2019-01-23helpful, friendly, clean environment. almost no wait time for appointments which was amazing.
2019-01-23All the techs were a pleasure to work with. I interacted with Gabe the most and he is excellent-- both with regard to his understanding of PT and his professional and affable, friendly nature.
2019-01-23Had a good experience with all techs
2019-01-23The tech(s) were all very friendly and awesome to work with
2019-01-23All aides were extremely helpful and friendly in supporting and teaching exercises!
2019-01-23Brian, Kai and Jeff are the best
2019-01-23Very clean facility; friendly staff; tech/aides were helpful and knowledgeable
2019-01-23Treatment area was sometimes a little crowded
2019-01-23Luba and Christian
2019-01-23Each tech who worked with me was fantastic at every session. They were really helpful and kind. They took excellent care of me.
2019-01-22Juan C. /Kwami | Experience was a good one. Not only was Juan attentive but he was also very informative and explained what we were doing and why, Also very approachable and receptive to questions. Kwami did a great job with me during the drills.
2019-01-22Excellent experience with Kwame and Talia
2019-01-22Staff was always gracious and welcoming. Never had a long wait before starting sessions, even when arriving a bit early.
2019-01-22Nick was professional, accessible and engaging.
2019-01-22Techs are awesome and friendly. I've been very happy with Sarah as my primary with Wendy and Andrea assisting her when she's busy (which I am sure she will be as she's excellent)<br /> TirBeca space is small. Can get crowded.
2019-01-22Kevin, Corey, Samantha, DeAndre, Michael. All were great -- very helpful and friendly, all were able to explain exercises well. Occasionally I felt a bit forgotten when they didn't seem that busy, but overall they were excellent.
2019-01-22I wish that paying afterwards was also an option.
2019-01-21Aadil- excellent experience
2019-01-21All great and enthusiastic to help.
2019-01-19Josh and Rey were very helpful and always looking out if I needed any help. Rey would offer to roll the mat and take the roller back to the wall. Josh was alert to see if I was ready for the ice at the end of my session.
2019-01-18Two big criticisms: you had me fill out a TON of forms with very personal information but it's unclear that was ever used. At the very least I had to repeat it when I met my PT. Either have them read it beforehand (I could have filled it out online) or schedule time for the PT ot read it before they see me. Or don't ask me to do it.<br /> Second: it's 2019, I should not be writing down my credit card number on a piece of paper and handing it to a minimum-wage worker!!! This is a huge security and personal information violation.
2019-01-18Carly, Yin, Mike, and Aaron, are all fantastic.
2019-01-18EVERYONE has been helpful and friendly
2019-01-18Mithun Abraham-- I really enjoyed being treated by Mithun. He is very understanding and listened to my needs/concerns attentively, adjusting treatment in response. My only suggestion is that he check in a little more with his patients, but in general he was very good about seeing how I was doing.
2019-01-18Registering every visit was seamless. Miranda at the front desk was particularly great. Although I think she is even better in the back room. WE SHOULD ALL BE MIRANDAS.
2019-01-18Meek was always helpful with exercise and ice promptly and always made treatments enjoyable.
2019-01-18I've worked with multiple (after all, I've been coming for 7+ months), and everyone has been attentive, nice, personable, and helpful.
2019-01-17All of the techs were great, and Bria was especially friendly and knowledgable.
2019-01-17Manny, Kim, Talia, Kwame
2019-01-17All were helpful and friendly. Front desk staff were sometimes busy and I had to wait.
2019-01-17Justin/Tyler are both very knowledgeable and easy to work with
2019-01-17Dressing rooms could be a little larger.
2019-01-17Two of the tech aides were good and one was fair. The person that I liked the most, I only had once so I don't remember her name. Bianca was very good and Wendy was fair.
2019-01-16Jordan is very friendly and helpful-- he was great during my experience at Spear!
2019-01-16Front desk was always so happy and friendly!
2019-01-16Sam and everyone else who aided me through every step of the process were friendly, knowledgeable, engaging, and attentive. Working with them was a great experience.
2019-01-16Blair - professional and knowledgeable. Thumbs up.
2019-01-16wonderful people on the training floor at 34th st
2019-01-16Hudson and Crystal were both great. Helpful in making sure I was doing exercises correctly.
2019-01-16Drissa and Mary were really great to work with
2019-01-16Kwami was a very nice guy who always helped me out when I needed it.
2019-01-16This was a wonderful experience. Kyle was excellent in his therapy sessions. He was knowledgeable and clear in his explanations and helpful throughout the sessions with suggestions and tips.
2019-01-16Mercedes and Kwami were the primary people that I worked with and they were both fantastic. Both were very encouraging and easy to talk to. They always demonstrated exercises and made sure I understood and was doing them correctly.
2019-01-15Dickie was really helpful and attentive, which I appreciated a lot!
2019-01-15Had both Jordan and Shaunte..amazing to work with and so helpful during my visits. They always made sure I knew how to do the excercises for that day checked in on me to see how things were going. both super helpful and supportive.
2019-01-15Preeti Paliwal - Extremely helpful, explained everything clearly and I feel I'm leaving Spear with much more knowledge than I had before.
2019-01-15I never had to wait for any appointments. The atmosphere in the facility is always upbeat and jovial. Everyone (e.g., Kurt) was always very welcoming and friendly to talk to. Definitely appreciated the warm and friendly environment - it made attending sessions that much more enjoyable.
2019-01-15Henry is a doll<br /> Honestly everyone was lovely and so friendly and helpful<br /> Super nice atmosphere
2019-01-15Kim and Manny were both very helpful in explaining exercises in my treatment plan.
2019-01-15I worked with all of the aides from the period of Nov ‘18 - Jan ‘19 and all were great.
2019-01-14Carly, Nas, and Yin were always so patient with me. Even at my grumpy early morning appointments. They also are pretty hilarious! I love that they feel comfortable enough at work to have fun with patients. It made my experience so much more relaxed.
2019-01-14All staff were very friendly, helpful, and courteous every day.
2019-01-14Jared was great
2019-01-11Nas and Ari! They are an amazing duo-- both so encouraging, helpful and friendly.
2019-01-11All the techs were great and helpful
2019-01-11Gwen Giffard - Gwen was a pleasure. Helpful, knowledgeable, and motivating. With an ability to adapt to different personalities.
2019-01-11Every tech/aide was amazing and patient. I never felt like a nuisance and we had great laughs!
2019-01-10Sarah Lloyd, she was excellent during all sessions and very quick to respond to my requests. Highly recommend her.
2019-01-10The front desk knew my name, and I was always immediately shown to the treatment area. The techs and other members of the staff were very polite and friendly.
2019-01-10At times the treatment area became excessively crowded to the point where it was difficult to navigate the space.
2019-01-10It was a friendly environment unlike other physical therapy facilities i've been to before. It was easy to ask questions if I wanted to know anything specific, but all the staff always explained exercises very clearly. I felt I was cared.
2019-01-10I worked with 4 or 5 techs while here, all excellent. very prompt to get me on the tables when I first get here for each session and quick to move me between each exercise. also friendly and answered questions well
2019-01-10Andrew, did a great job. Was always supportive and useful.
2019-01-090 wait, and everyone is incredibly pleasant
2019-01-09Hudson, Gabe, Andrew. All great, nice conversationalists and seem concerned with helping me get better.
2019-01-09Jared was great
2019-01-09I've worked with all of the tech team and they were all incredible. They made me feel welcome and were sensitive when correcting my work -- I never felt discouraged or embarrassed. I felt like I was part of a team/family. I really enjoyed coming to PT. I have done PT previously and hated the experience. I was dubious when I started but Spencer and the team put me at ease immediately.
2019-01-09Julia, Shameek, Chyanne (sp?), Crystal - all were so great, personalable, knowledgable, and helpful. I feel like I now know something about each one of them as each was very friendly.
2019-01-09I regularly worked with Dominica, Deanna, and Grace. All were friendly, thoughtful, and extra-attentive. I'm grateful for the level of care I received at Spear!
2019-01-09Everyone at the front desk and all the tech/aides were always friendly and helpful.
2019-01-08All business with the front desk was efficient and effective.
2019-01-08Gwen G. was an excellent physical therapist who really took the time to understand my joint/nerve issues, treat them during therapy sessions, and taught me a variety of exercises/movements to utilize on a daily basis at home.
2019-01-08The tech that assisted me was knowledgeable and patient. He made exercises fun and the experience as a whole very enjoyable.
2019-01-08I worked with several and all were very good.
2019-01-08Carl/Gabe - They were good. Fine. Made conversation, got to know me, got to know them - which I appreciated.
2019-01-08Everyone was great! Super friendly and helpful staff. Worked a lot with Kwame who was always on it and knew what I had to do next
2019-01-08Good experience, had Julia has tech and was very helpful and informative
2019-01-08All the PT/Assistance where very helpful with therapy and the stretches. Always professional and friendly. Overall the staff was professional.
2019-01-08I really enjoyed the atmosphere, team dynamic and staff. Everyone was always nice and welcoming
2019-01-07Very helpful, helped make me very comfortable during the therapy
2019-01-05Luba - fantastic
2019-01-04Everyone I've had the pleasure of meeting and working with throughout my treatment has been fantastic. They are enthusiastic and helpful and every single aide has remembered my name from day one.
2019-01-04Kevin, Korre, Jack
2019-01-04Ana Wu was great at explaining the mechanics of why my ankle sprained and I pulled a ligament in my foot (not from fall or accident, just tight muscles and no strength).
2019-01-04Manny was excellent. Very professional and personable.
2019-01-04no wait, seen immediately.
2019-01-04All of the aides are terrific. Sometimes the treatment area is overcrowded.
2019-01-04The aides were friendly and knowledgeable. There was never a wait to get to the workouts.
2019-01-03I've worked with all of the techs during my time here and everyone was polite and helpful.
2019-01-03Katie was great. See my note above.
2019-01-03Yin, Carly, Henry
2019-01-03The aids were very good and very professional.
2019-01-03Everyone is nice and helpful!
2019-01-03Julia I probably knew the best, but she and everyone else who worked with me were lovely,smart, patient, funny, and kind.
2019-01-03do not know name. worked vast majority time with jamie.
2019-01-03Mary & Drissa — Both excellent, always answering my exercise questions with patience and humor.
2019-01-03Bria and Shaunte were my aides and they were so patient. Excellent!
2019-01-03Cory and others. All super helpful and friendly
2019-01-02Everyone was incredibly friendly and pleasant. Shout out to Sam, Corey, and Jack for their assistance.
2019-01-02across the board excellent. shaunte, jordan, bria, jared and Andrew were all excellent.
2019-01-02Chandler is great!! So is everyone else, but I'm terrible with names... sorry. You're all so sweet :)
2019-01-02Ben Kraus, excellent experience!
2019-01-02Sarah is smart and thorough!! A pleasure to work with!! She is AMAZING!!
2019-01-02Don had laser like hands
2019-01-02Luc and Crystal were amazing. Period! In the beginning I was very self conscious, nervous even and from day one Luc did his best to make me feel comfortable, starting with informing me on my symptoms and condition. The knowledge and reassurance was empowering and motivated me to push myself.
2019-01-02Cory, Al and DeAndre were all very helpful.
2019-01-02Everyone was always so helpful! Jared was extremely friendly and helpful during every appointment.
2018-12-31I was always welcomed and never had to wait to go down for my appointment.
2018-12-31Amy, Pat, Annika, Misa & there were a couple whose names I forget. They were all excellent & knowledgeable in leading me through the exercises & setting me up with the ice & TENS.
2018-12-31the aides are always present and efficiently lead you to the next exercise. They also check that everything is going well.
2018-12-31Gwen. I found her very good at customizing exercises for my needs. I always felt better (less pain if there was pain, and stronger) at the end of the sessions.
2018-12-31Manny and Kim were very helpful, always so kind and encouraging during my exercises
2018-12-31The office staff is great, helpful and never makes me wait.
2018-12-31Christian and Sofia were both wonderful and so friendly. I appreciated that Tom gave me a lot of one-on-one attention, especially when just starting out, but whenever I worked with Christian or Sofia, I felt very well taken care of and that I was in good hands.
2018-12-31Mic was funny and knowledgeable. Julia was kind and motivating.
2018-12-31No wait times. Everyone was helpful.
2018-12-31Kai and Brian were fantastic!!! Super attentive and would address proper technique ect.
2018-12-29Katie Franke - very friendly, did a really good job of listening to what I was experiencing and also of explaining the anatomy that she thought was the culprit. Especially compared to the two men I'd seen about this problem before.
2018-12-28I've worked with Brian, Wesley, Kai and Shannon . They were all great; good at explaining activities, helping me work through the mechanics of every motion, and friendly -- they made me feel very comfortable.
2018-12-28Various - all great! Amanda (tech) most recently. But Kathryn (tech), Ray, Kurt, Josh all great! All the other PTs are helpful too.
2018-12-28Karl Jean Baptise was fantastic and helped when Ben was unavailable. Probably deserves a raise.
2018-12-28Everyone was so helpful and friendly - amazing team!
2018-12-28Every tech/aide I worked with was extraordinarily pleasant, helpful and warm. I am so glad I chose SPEAR!
2018-12-28All the techs!
2018-12-28Yin was incredibly helpful and very personable. Definitely a great employee.
2018-12-28Joush is a very good experience. He really made me feel better.
2018-12-28Staff were very friendly.
2018-12-28I have never had to wait the therapist was always available for you even if he is working on another patient. All the therapists and the support team are available also.
2018-12-28Gabe is aiight
2018-12-28I never had to wait for my appointment to start. Ben and Ty were awesome and very helpful with the exercises.
2018-12-28Yin, Carly, and Henry - they're all great!
2018-12-28Everyone very courteous and nice. Nice team feeling on the floor. Therapist flexible with arrival time and managed patients well
2018-12-28Al and DeAndre were both very helpful.
2018-12-28Everyone here was very friendly and helpful, particularly Jeff and Kai.
2018-12-28Ari<br /> Carly<br /> Yin<br /> Henry
2018-12-28everyone was nice
2018-12-28Aadil was very helpful. Thank you! <br /> <br /> The gentleman at La Palestra entrance could be more friendly and welcoming.
2018-12-27Olivia is incredibly friendly. Crystal and Hudson were incredible techs. I love working with them.
2018-12-27pat, amy, anika , always friendly and on point
2018-12-27Wendy, Bianca, Christina all three are excellent
2018-12-27Crystal was particularly friendly and supportive. Seemed to me the entire support staff was very conscientious about maintaining a tidy work area with a pleasant attitude.
2018-12-27Kwame and Kimberly were very knowleadgeable
2018-12-27Gabe was the PT aid I worked with the most frequently, but all the aids I have had the pleasure of rehabing with were great. Gabe however was especially helpful, friendly, and knowledgeable.
2018-12-27Andrew. He is really patient, kind, and knowledgeable. Loved working with him.
2018-12-27The operation of the facility was totally profession and geared towards a great experience
2018-12-27Everyone was awesome. All trainers were professional and attentive.
2018-12-27I can't say enough about how friendly and helpful everyone is. You come in, they know you name. You leave, they all know your name. The team work and helpfulness is great. I always felt supported. Always. Great staff top to bottom.
2018-12-27Amanda and Kayla were incredible and did a great job of making me feel welcome and comfortable when I was here.
2018-12-27All the techs have been super helpful in providing the best care! Post op I was very tired and discouraged however they kept me positive and have supported me to where I am now!
2018-12-26Tech/aides are consistently courteous and attentive, and very professional.
2018-12-26Ben -- Couldn't be better.
2018-12-26Everybody took a great care of me!
2018-12-26The table area is a little crowded, but the staff always make do. Techs Ben and Tyler are helpful and patient, as well as being wonderful people.
2018-12-26Ben Aysenberg provided straight forward, efficient exercises and impressed me with his knowledge as it related to my particular rotator cuff therapy. He was very interested in my feedback and made adjustments as needed based on my reactions to therapies.
2018-12-24Good overall experience. Sometimes seemed a bit crowded during certain sessions.
2018-12-21Really everyone in the office -- great experiences
2018-12-21Julia Leslie - very pleasant and very helpful
2018-12-21maybe some fans would be nice in the treatment area because it can get hot sometimes
2018-12-21I worked with several and they were all great
2018-12-21Gabe & Carl both excellent!
2018-12-21The people in the reception area were very helpful, kind, and patient.
2018-12-21Again nothing wrong. Everyone was friendly and professional.
2018-12-21Wendy and Bianca were fantastic and went out of there way to help. There also just cool people to chat with.
2018-12-21Wendy was fantastic and went out of her way to help. She’s also just a cool person to chat with.
2018-12-21everyone is super nice and helpful
2018-12-21All of the techs and aides are outstanding. They are helpful and friendly. The general atmosphere here is a very happy one, and it's clear that everyone loves their jobs.
2018-12-21Ty was very nice and pushed and encouraged me to do my best
2018-12-21Shannon and Wesley were excellent helping myself and Deena with exercises. Really nice and professional people!
2018-12-21I have had a positively awesome experience with Deena, ,my therapist. She has been knowledgeable and highly skilled. I am happy attending the sessions.
2018-12-20The front desk was very polite while I awaited my sessions. The PT aides were very helpful and motivating.
2018-12-20Again, no complaints at all. I want to give special mention to Diandre, Betsy and Marilin. They have been outstanding!
2018-12-20Manny and Kim were both standouts in helping guide me--not only were they knowledgeable about the exercises, but also they went the extra mile in their enthusiasm and passion. I would strongly recommend working with them to any patient.
2018-12-20i was not too keen to go to physical therapy and postponed it for a long time due to past experience.<br /> Sebastian and the other therapists at Spears is a whole gave me a total different perspective of doing exercises at the place and I was happy to duplicate at home
2018-12-20Kathy - Wonderful<br /> Sophia - wonderful<br /> Olivia - wonderful<br /> Everyone helpful, friendly and smiling all the time!
2018-12-20All of them helped me and were great to be around.
2018-12-20I've only had great experiences with all the aides. Sophia (Sofia?) in particular stands out for her lovely demeanor.
2018-12-20Both my techs were courteous and easy to talk with. They kept me busy.
2018-12-20ashley physically and verbally very helpful
2018-12-20Tyler, Ben, Maliha, Reid!!!
2018-12-20Everyone was very helpful and attentive during my sessions
2018-12-20Kayla & Amanda were extremely helpful and knew exactly what I needed to accomplish.
2018-12-20people were friendly overall and never made me wait
2018-12-20All the techs are excellent
2018-12-19Sofia was the tech for the majority of my appointments. She was very attentive and a joy to be around.
2018-12-19Special shout out to Julia for doing soccer drills with me.
2018-12-19Similar to the above - incredibly friendly and helpful staff.
2018-12-19All techs are courteous, but most are more distant and leave you on your own pretty quickly without confirming technique is correct, unless you ask them for help. Also sometimes it's confusing because when techs do offer guidance on your technique they give somewhat different advice on how to do it. Sam and Diandre are both exceptional techs. On top of being super friendly and personable, they both stick around to offer more advice and guidance on proper technique. Overall, I spent more time working with Diandre and he definately always went above and beyond. In the limited amounts of time that I worked with Sam, she consistently demonstrated a very thorough hands on approach to teaching techniques and really taking the time to make sure they were being properly implemented. Her command of PT exercises and grasp of how to effectively teach them is outstanding.
2018-12-19Tyler, Ben, Maliha, Reid!!!
2018-12-19Tyler was hands on and professional .
2018-12-19everyone was very friendly. they remembered who I was and it felt very familiar in a good way
2018-12-19No wait! Even when I was late or early<br /> Kathleen and Chris were great!
2018-12-19Kwame and Kim were great! very wonderful and knowledgeable.
2018-12-19Everyone has been excellent.
2018-12-19Kwame was my most frequent aide and he was terrific. Helpful and great attitude.
2018-12-19Techs are all great; very friendly during my sessions.
2018-12-19Grace, Domenica, and Chandler were my primary techs. All were extremely friendly and knowledgeable with explaining the exercises.
2018-12-19Both Shannon and Wesley were extremely friendly and helpful.
2018-12-19Norvis was an excellent tech/aide and always provided the best guidance.
2018-12-19Tech aides were also very friendly and helpful.
2018-12-19Crystal. She was professional and demonstrated the exercises shared by my PT. She also listened to me regarding if any of the exercises hurt or if the weight needed to change.
2018-12-18Primarily, Jeffrey was my tech and he was very helpful with correcting my form.
2018-12-18Luc as well as all of the aides were excellent - worked mostly with Yin and Carly.
2018-12-18Sam Gregory was AMAZING! She made my appointments so much more enjoyable.
2018-12-18Ben Domingo has been very courteous, helpful & patient when giving directives. He also pays keen attention to ensure that I am exhibiting the correct body mechanics.
2018-12-18Always a seamless experience.
2018-12-18Jared and Bria were excellent in assisting me with exercises and comments
2018-12-18kim, manny, kwame
2018-12-18All aides were very good and knowledgeable. Helps to have them rotate as each gives slightly different direction.
2018-12-18There was no wait time and the staff always had a smile on their faces.
2018-12-18Car, Gabe very helpful and outstanding
2018-12-18At times the small space gets a bit overwhelmingly crowded.
2018-12-18Never had to wait. Everyone was helpful.
2018-12-18Had a long wait on my first day but that happened only once. Otherwise felt like my time was being respected.
2018-12-18Drishka was always helpful and friendly to talk to!
2018-12-18Paul, Drissa, and Mary - all were extremely pleasant and attentive.
2018-12-18Tech staff are knowledgeable, and show great concern.
2018-12-18Ben assisted me strengthening my injured left knee. Very professional and knowledgeable on ACL knee injury. Would recommend to my friend if they got knee injuries.
2018-12-17Michelle and Katie. They were both great!
2018-12-17Never a wait for my appointment, and the gym is beautifully maintained, perfectly clean, well-maintained, and never too crowded.
2018-12-17Jared was absolutely great as well. He was kind, caring, and kept me motivated throughout the time we worked together. He worked seamlessly with Kyle and made sure we stayed on plan all the time. He seemed to genuinely care about my progress and always checked in with me to make sure I felt okay during each exercise. He was a significant help and allowed me to continue my progress outside my time with Kyle.
2018-12-17Worked a lot with Sofia and Christian throughout my treatment. They have both been extremely helpful and supportive.
2018-12-17I had several, they were all helpful
2018-12-17Very nice area and everyone so friendly!!
2018-12-17Ben is FANTASTIC
2018-12-17Zach Friedenreich, excellent, and so are the others who helped.
2018-12-17The aides were great! Always helpful when it came to describing exercises and getting the ice/heat ready. Everyone had a very positive attitude and willingness to help.
2018-12-17Floor space could be bigger. Sometimes felt I was 'in the way' of other patients.
2018-12-17Jared and Bria were the people who helped me the most. Both of them were pleasant and helpful!
2018-12-17Ari, Carly, Yin
2018-12-17I think I was helped by all of the tech/aides throughout the course of my time at Spear. All were very helpful, knowledgeable, friendly, and attentive. Appreciate that they are all juggling multiple patients and cleaning duties at the same time.
2018-12-17Kwame, many and kim were excellent
2018-12-15Very pleasant reception / billing staff, especially Joe! Always knew who I was and helped me schedule appointments.
2018-12-14The front desk staff was always really helpful and nice!
2018-12-14Gabe - very helpful with teaching new PT exercises.<br /> Crystal - helpful at scheduling and PT exercises.<br /> Hudson - thoughtful attention to PT exercises.<br /> Karl - always great with scheduling and questions generally.
2018-12-14Competent but also personable substantially easy the many long hours.
2018-12-14Jenn made me feel comfortable and I felt like I could talk about all my concerns with frankness.
2018-12-14At times the small space gets a bit overwhelmingly crowded.
2018-12-14I LOVE MEEK AND LESLIE, thanks for hyping up my Kim Possible costume and participating in gossip hour
2018-12-14Deena Gilboa was very attentive and attributed focus to the region in my shoulder that required the most attention.
2018-12-14I absolutely love all the aids I worked with. they are all super supportive, super informative, and super fun to talk to
2018-12-14Everyone - including staff that did not work directly from me - were excellent. Friendly and continually watched to ensure that everything was going well.
2018-12-14I've had the best experience every time with Joe.
2018-12-13Deandre, Sam, and Al were all incredible. Each of them were very attentive and helpful as well as friendly and genuinely cared about how I was doing each visit and through each stretch/excercise. I had great care from all of the staff throughout my therapy - I couldn't have asked for a better recovery experience!
2018-12-13Hudson has been very helpful.
2018-12-13Christian and Sophia were excellent,very knowlegeable and friendly
2018-12-13Shiann, Julia, Crystal
2018-12-12Excellent front desk as mentioned above! The tech/aids Josh and Kurt are the best! So attentive and friendly, always available, helping everyone with a smile and friendly chat. Keeping everything neat and clean, always a supply of towels and whatever you need. The PT tables that you lay on are cleaned and ready before you can blink an eye.
2018-12-12Kristen, Karina, Dikyi
2018-12-12everybody was always very friendly, knew my name after my first visit, and greeted me with a smile and by name each time I came in
2018-12-12Besides Jessie, I worked closely with Chandler and she has been wonderful! I also worked a few times with Grace and she was also amazing to work with.
2018-12-12All aides have been great.
2018-12-12Annisa, Patrick were both wonderful, as were all of the techs
2018-12-12again, nice and friendly and helpful. d
2018-12-12Gwen very personal attention to problem
2018-12-12Everyone was really nice and accomodating
2018-12-12Brian and Kai. They are great.
2018-12-12Great front desk staff
2018-12-12Tall guy with red hair (feel horrible I can't remember his name) was always super pleasant and corrected my form when I needed it. Also let me know when I was doing something well which was nice
2018-12-12Everyone was very helpful and friendly!
2018-12-12I never have to wait, and I'm welcomed in right away.
2018-12-11Kyle was extremely technical and informative and clearly knows this area very well.
2018-12-11Professional and courteous. Everyone is a pleasure to interact with and prompt attention. Never a long wait, if any. Tech aides were fantastic.
2018-12-11All the techs were wonderful. A few standouts include Julia, Crystal, Leslie and Katie, Meek and Chris (not certain if I spelled all of their names correctly).
2018-12-11Crystal Hall was great!
2018-12-11Lukas Mroz was excellent. I'm already feeling better after just one treatment
2018-12-11Sophia was attentive (carefully observing and correcting form), responsive and a pleasure to work with!
2018-12-11All the techs were very friendly.
2018-12-11Lovely experience overall. Great conversations about college basketball and classic rock. Perfect match! Phaleu was also extremely helpful with recovery. I noticed an improvement each week and feel I have made a full recovery.
2018-12-11several different ones - all great.
2018-12-11Sophia. She was terrific, kind, funny and encouraging. i was really grateful to work with her. She pushed me, but never too hard. i will l miss her.
2018-12-11Everyone is very friendly and helpful. Never had to wait before seeing Luc, and there was always an aid to help.
2018-12-11All staff members here made me feel extremely comfortable and valued during every experience I had here. They do a great job of providing all patients with the same amount of time and care.
2018-12-11Nastassia was great!
2018-12-11I worked with Karl, Gabe, and Hudson, and they were all so friendly and excellent!
2018-12-10Kevin (the tall guy that is 6'4" with the glasses) has helped me very well. He has called out my mistakes to help me improve them. In Which has had a big impact on my recovery.
2018-12-10Kurt and Josh were always here with a smile on their face. Extremely helpful and positive.
2018-12-10Greg Moy. Lovely.
2018-12-10crystal Hall was helpful during my visits
2018-12-10Brittany is a wonderful physical therapist. she is skilled, approachable, and very professional.
2018-12-10Wendy and Bianca were knowledgeable and kind throughout my visits.
2018-12-10sean rose has excellent communication skills. Very knowledgeable in his field. I have improved some much. It feels so good to be able to regain my strength and to be able to resume my life before my injuries . He is a godsend. Thank you Sean.!!!!
2018-12-10I never had to wait around for an appointment, but if I had I wouldn't have minded; everyone was friendly and the waiting area was very comfortable.
2018-12-10Wendy and Bianca
2018-12-10Kwame is amazing, He always stops by to check in on me, catch up and makes me feel welcomed and important every time
2018-12-10Mary ..totally awesome, chill, helpful.
2018-12-09Great team and we’re always very helpful and supportive
2018-12-07Jean, Crystal, Houston, were all very helpful in setting me up to do the exercises
2018-12-07I've never had to wait before getting treatment (even on the occasions when I was slightly late) and Mel and Meek were both fantastic to me. I will miss our morning conversations about Thanksgiving recipes, lunch options, and of course CELEBRITY GOSSIP!
2018-12-07Never a wait and all the staff -- thinking especially Kai -- were extraordinarily helpful and kind
2018-12-07Crystal, Gabe, and Andrew have all been great to work with - super attentive, helpful, and picked up on what was going on very quickly.
2018-12-06Nria is the besr. Always friendly and extremely helpful and courteous.
2018-12-06Luis was very understanding and knowledgeable. I am so grateful I came to spear. I feel brand new.
2018-12-06Very knowledgeable and friendly.
2018-12-06all are amazing
2018-12-06I have worked with all of the techs/aides at this location and they are caring and knowledgeable. With so many moving parts it seems it should be difficult to stay on top of everything and everyone, but they work together like a well-oiled machine.
2018-12-06Manny and Kim are amazing! They are extremely helpful and supportive. Thanks to them, I was able to do all of my exercises accurately and confidently in session and at home. They work very well with John (almost like a family).
2018-12-06All of the aide and tech personnel were great and very friendly
2018-12-05Wendy and Bianca
2018-12-05Mary & drissa we’re both excellent,
2018-12-05Wendy and Bianca were both great!
2018-12-05Andrea is a constant professional, very caring and conscientious of my needs. Sweet and lovely person all around.
2018-12-05Amy, Patrick, Ricky, Misa all excellent
2018-12-05great teamwork facilitated productive. all the tech aides were extremely attentive
2018-12-05The techs/aides were wonderful.
2018-12-05Carly & Yin
2018-12-04All quick, flexible, prepared: Hudson, Carl, China (??, forget her name)
2018-12-04Everyone is so cheery and helpful and are really invested in one's recovery.
2018-12-04I've been helped by most of the techs in the facility, all of which are great! I worked most regularly with Corey and Kevin. They were excellent! Always helpful, kind, and patient, they gave thorough explanations of each exercise. I truly appreciate their help!
2018-12-04Manny and Kimberly were always so attentive, engaging and helpful--always a pleasure.
2018-12-04Gabe, Karl were both great! Super easy subs when Ben working with other patients. Wishing them both well in the future goals at PTs.
2018-12-03Chelsea (she is gone now :( ) and Tawney and Sofia - good experiences all around. I had worked with Chelsea and Tawney before. Sofia was new to me and she was really great to work with.
2018-12-03I worked with several techs, all of whom were terrific. I worked with Kevin the most, he was consistently friendly, thoughtful and attentive to making sure I was doing the exercises correctly.
2018-12-03Never any wait, everybody is friendly
2018-12-03The aides made the experience a 10 out of 10!
2018-12-01I've had all different aides and they're all great.
2018-12-01Never experienced any waiting to change / start PT, and staff is all friendly in personal interactions
2018-11-30Kristen is always helpful and encouraging.
2018-11-30Patrick and amy 9and everyone I dealt with was professional, friendly and accommodating.
2018-11-30Never experienced any waiting to change / start PT, and staff is all friendly in personal interactions
2018-11-30Julia something helped me a lot, both with Sarah and Phaeleau
2018-11-30Ty - Great
2018-11-30All of the staff is super friendly and helpful. Great team atmosphere.
2018-11-30Wesley. Very nice guy and easy to talk to during my treatments.
2018-11-30Dikyi, Chandler, Kristin, Karina, Deanna=amazing crew <br /> helpful, professional, funny
2018-11-30Excellent facility, lovely staff at the front door who were always very personable and friendly, Great experience for a first timer.
2018-11-29bria was very attentive and helped me out a lot. i appreciated her demeanor and patience in showing me how to do the exercises.
2018-11-29Ben is gentle, very knowledgeable and courteous.
2018-11-29Carly and Henry were great! So friendly and answered any questions I had.
2018-11-29Julia Crystal, Katie, Shiann, all were so nice , helpful and just fantastic to work with!Made a painful experience fun.
2018-11-29Kwame, Talia, Manny All very helpful and knowledgeable
2018-11-29Multiple techs. All were professional and helpful.
2018-11-29Manny, Quame, Kim
2018-11-29primarily pat however everyone I worked with was excellent
2018-11-29Jared & Jordan were excellent guides and were incredibly patient, caring, and committed to making the experience comfortable and enjoyable
2018-11-29anika was very friendly, helpful, attentive and very caring.
2018-11-29Great environment - everyone is awesome.
2018-11-28Fantastic staff, front desk. Physiology assistants are amazing. Professional and polite. Ben is great!
2018-11-28Julia, Shiann, Crystal, were extremely helpful, anticipating needs, and became more like friends than aides. :)
2018-11-28Great experience working with everyone at SPEAR - shoutout to Dominica, dEaNnA, Grace, and Chandler
2018-11-28I've had various tech/aides and they're all very friendly and helpful. The one thing they could improve in general is being able to provide better guidance on correct form/posture during the exercises.
2018-11-28I worked with a variety of tech aides throughout my recovery and they were all courteous, professional and cheerful.
2018-11-28Overall excellent experience with courtesy of staff at the front desk - the only reason why i've put 'very good' is that there is one receptionist that i've come across twice, and on both occasions she had cut off / spoke over the other receptionist when he was trying to speak to explain the billing and appointment scheduling situation. Both me and the other patient were pretty surprised by this on the first occasion.
2018-11-28All staff were wonderful, and all of the techs were extremely helpful and approachable.
2018-11-28space is tight. people overlapping. water should be more readily available and showers