Patient Education

Spear Survey Results

The following is a real time report from our surveys database.  All responses are unedited.

Discharge Survey Results

Q1. Access To Care
  Poor Fair Good Very Good Excellent
1. Ease of scheduling your appointments
0% (5)
0.5% (60)
3.6% (400)
16.8% (1877)
79.1% (8850)
2. Courtesy of person who scheduled your appointment
0% (4)
0.2% (18)
1.5% (163)
10.5% (1180)
87.8% (9827)
3. Our helpfulness on the telephone
0.1% (15)
0.5% (59)
3.4% (383)
14.8% (1661)
81.1% (9074)
4. Our promptness in returning your phone calls
0.4% (42)
1.2% (130)
4.9% (551)
16.3% (1821)
77.3% (8648)
Comments (describe good or bad experience)
4064 responses (click to view)
Q2. During Your Visits
  Poor Fair Good Very Good Excellent
1. Courtesy of staff at the front desk
0.1% (8)
0.5% (58)
2.9% (325)
14.4% (1607)
82.1% (9194)
2. Length of wait before going to the treatment area
0% (3)
0.1% (10)
1.5% (165)
9.7% (1085)
88.7% (9929)
3. Comfort and pleasantness of treatment area
0.1% (6)
0.4% (40)
3.4% (376)
14.9% (1667)
81.3% (9103)
4. Friendliness and courtesy of physical therapy tech/aide
0.1% (10)
0.1% (8)
0.6% (67)
5.4% (607)
93.8% (10500)
Please provide name of your tech/aide (describe good or bad experiences)
5431 responses (click to view)